Reviews of Apple King Street (Computer Repair)

Major Productions

All apple centers may give poor customer service soooo.

Devin Frentz

Great store but parking is very difficult

Andy Ralls

The staff member was very helpful and courteous.

Honest Fellow

Always nice to walk in here. If busy or not, you will be acknowledged quickly.

Karen

Went to the Apple Store today to take my AirPods back to replace them rep said it would take a couple of days to get them Because they are out but this white guy got the same thing that I came in for so I asked how come he just got a pair but you said you’re out um not trying to play the race card here but I have to wait that’s not right we all are equal as one not divided

C B Woodward

Holy terrible. Never have I ever. No words. Never mind, this exact store changed my purchase date on my history invoice. Why? Cause they messed up royally. Apple this is a disgrace. I have had to go to this store 20 times in august to be treated as though I’m robbing the place only to find out that someone didn’t check ID and sold a phone under my name and account. And the only treatment to solve my issue is the door. What’s wrong with you?!!!

Joe Chabot

In town for a meeting and I forgot my cord. These guys had me in and out and back to work in a few minutes. Great customer service.

Allison W

Love apple - awful service which was surprising. Disappointing.

Mile Knox

Good store, rush on sales. Once is traded my ipad in they were finished the just left us. I had a screen protector and didn't even help to remind to take it off. Couldn't put emails in Ipad and had to wait to get help to fix the problem. The other sales member was able to fix the problem. It needed updated before emails or anything could be installed. Sales representatives should insure you don't have any problems before leaving you, and make sure you have your protective covers and cases.

Jojan Paul

Good shop with helpful staffing. You may feel $20-40 up pricing for the models compare to online purchase. The price was same both online and Apple store for the model which my friend was looking for. This up pricing is because of tax difference. In Apple store you have to pay more tax than online purchase. And their stuff confirmed that.

Kai

We had to wait two hours for our appointment (we scheduled one ahead of time but still had to wait). So please please please if you are planning on speaking to an apple staff or having someone fix a product schedule it online before hand and keep on them to get you in on your scheduled time or they will just make you wait like they did for us. The apple staff was helpful with fixing our iPad, but they could not figure out how to fix my BRAND NEW iphone (I updated it and it just shut down and stopped working) so they told me to "just buy a new iphone" go figure.... Anyways they were nice but as always apple just wants you to buy a new product if it didn't work.

Shelah Smith

Went with daughter who had to get her phone fixed.

Kathryn Showers

The place was packed the day after Christmas, but Apple had over 25 red shutters readily available and very efficiently took care of everyone in a timely fashion. Very impressive.

Vishnu Doerga

Great staff!

lori stottlemyre

Always helpful! I love coming here never pushy to sell you anything nor talk you into upgrading devices with your providers.

Cristian Rodriguez

4 out of 5 because I have to drive an hour and a half. If it weren't that far, I'd probably be there regularly, which is probably also a good thing. Nevertheless, the staff is always friendly and are engage immediately as I walk through the door.

Sean Graham

I took an imac in for repair. Even though it is an older machine I was treated like a valued customer. Through no fault of their own it took longer than originally thought. They went out of their way to accommodate me knowing I live 2 hrs away. These guys are the greatest especially Chris and Christine.

Darlene Moak

I have been completely utterly satisfied with this store. The complaints against it amaze me. Prices higher than other Apple stores? Unlikely. No parking? It's a downtown location. There are parking garages all over the place (one is right behind the store on St. Philip street - that's the one I use). I have gotten a lot of help at the Genius Bar. Sales associates are always helpful. Great store!!

Ashley Dowdy

Warm and welcoming atmosphere with employees who are genuinely happy to help. The store nearly always looks busy, but employees take time to understand your needs when they are with you. Well worth a visit and the best place to get your Apple products fixed.

Sunny Guyton

Quick and very nice people

Bruce Lobitz

Poor service. There were lots of staff standing around but nobody to help me buy an iPad.

Nan

I have always had a fantastic experience here. Genius bar great. Someone always greets you right away. The sales people are always knowledgeable and very helpful. Classes are amazing. Five stars for sure!!

Kendra Walters

Customer Service was awesome. Didn't take long to get serviced.

Dorissa Myers

It was a great experience as soon as we walked into the store. Every employee had a smile on their face and acknowledge you. I am a retard with electronics but they did not let me feel that way. I will travel back there - just because of the employees !!!!

Harry Ezell III

Apple genius was able to explain various features of the new iPhones! Greatly appreciated the quality level of service.

Lawrence Monteith

Genius Bar very helpful.

Nikolay Kochkin

A Good image of Apple products ruined FOREVER. Apple forced me to do a system upgrade to Sierra OS for my 2011 MAC BOOK pro. I say “forced” because a few programs weren’t working correctly, Google Chrome wouldn’t work and some websites weren’t opening at all. They were some very important web sites too, such as online banking. I had no other option but to start an OS update. Soon after Sierra loaded, my laptop stopped working. I immediately took it to Apple store only to find out that my video card has been “fried” due to a stress that was put to Mac Book’s hardware during Sierra update. To my disappointment, I also was informed that my laptop is “VINTAGE” and Apple’s Geniuses wouldn’t service it. What a nerdy way to deny service. Also, the logic board and a video card repair were done on this very Mac Book in 2014, but it is vintage and I get neither warranty nor service. I lost all the files, family videos and photos and the lap top itself. Third parties shops quoted a repair for 1000$ part plus labor. No more Apple for me!

Jessica Celeste Inc

I walked in and was in immediately greeted by an employee who was super helpful and pleasant. She had really great multi-tasking skills as she assisted me with my return and also helped others walking through the door. I can't remember her name, but she was blonde wearing red framed eye glasses. She definitely needs to be promoted to team lead or some mangent position because she was so graceful. The store was super busy but I managed to get in an out in jiffy. The rep also educated about free services for business owners that I had no idea were available. I would definitely recommend to this store.

ASUNTA HOWELL

Service was very quick and the associate made sure he answered all questions!

Jane

The staff is always patient & can solve any problem with Apple Products. A great experience today with an easy iPhone fix. Thanks, Eric!

Becca Chapman

I came into the store and was greeted very warmly. I was asked to sit and wait, but it was only for one minute. Will was very kind in helping me and extremely helpful even though I was stressed. They saved the day!!

Vernica Pearson

It is good to have insurance on your expensive electronics. Thanks Apple!

Joshua Morgan

A busy but helpful place. I’ve been in here several times for issues with my iPhone and laptop. Each time it’s been a good experience. Very helpful and friendly folk there.

Caitlyn H

I had an appointment set up to get my MacBook air looked at. No one greeted me when I walked it which is fine as it seemed pretty busy. I then waited 25 minutes and decided to leave since I was getting no service.

G Wagner

It's an Apple store. Very busy. If you need support they take your name and information so they can can contact you when it's your turn. That allows you to walk around there shopping areas and come back on time. Good place excellent techs.

Tammy Grover

Very busy but was helped as soon as we walked in the store! Very well staffed!

Christiane Theilade

After waiting well over 2 and almost 3 hours and 2 text messages saying "we are almost ready for you". ,they tell us to wait another 2-2.5 hours to have a cracked screen repaired, which we said on arrival was the reason for today's visit. suddenly it could not be repaired today. The unprofessional, uneducated individual on arrival could have told us that. And then to be told "if you had come in earlier..". We did!!!!! Almost 3 hours ago!! When you said it would be done!!! We walked straight out, will be getting android phones. NEVER ever apple again. It would suit the Apple Store well to get some adults working in the store, the uneducated teenagers currently working there are ill prepared and quite frankly disrespectful of time. We are furious. Will be telling everybody about this and will never buy apple products again. Shame on you Apple Store employees. So the question for the manager (who fits the bill of unskilled workers at this place) is; the guy that checked us in, writing down the reason for visit (cracked screen), saying come back in "probably an hour an half", should he have told us "no it can't be done today", or "come back in 2.5 hours during which time we will text you two messages that saying we are almost ready for you but when you get here, we will first tell you it will take 2-2.5 hours to fix followed by "leave your phone here over night or come back tomorrow because we are actually not able to do it today". So either the first guy or the second guy is incompetent but the manager for sure is. They stole 3+ hours of my time and although I know I make quite a bit more per hour that the minimum wage these people deserve, it is unbelievable thT they can get away with this level of disservice. I can't fathom how you promise a service, let people wait almost 3 hours without warning that they may not be able to do it, and then with no visible regret, dismiss a (soon to be former) customer. Our household will all switch to non-apple products, that is for sure and I hope the so-called manager of this facility has as miserable a life as his vain phone voice would have you believe he has.

Ps J

Excellent customer service for exchange of a product on warranty. Staff was excellent. Would recommend making an appointment.

Kinleya Tolbert

The products are great and the customer service is good.

ajimmyg3

very attentive, accomodating and helpful staff. more businessses could learn from them

Bobbi Jo Grigsby

Staff is amazing and they do everything they can to help you with whatever you need.

Ira Gitlin

Since Apple does not have a store in Myrtle Beach, SC (Are you listening Apple?) I had to wait until we visited Charleston to have the battery changed in my iPhone 6S. It was this past Sunday. I did not have an appointment but was there for the 11AM opening. I was checked in even before the store opened and was taken just 10 minutes after opening. We got the paperwork done and I was told my phone would be ready by 12:15PM. I showed up at 12:30PM got and paid for my finished phone and left. Really nice store with very helpful & friendly people. A must for Apple and Non Apple folks alike.

Keith Judge

I received some Great customer service from one of the employee's greeting customers up front by the door.

Gino Calejo

Learned a little. Teacher quite informing.

Kelsey Tucker

I drove two hours to this store to have my laptop repaired after it had water spilled on it accidentally. The wait was not long at all since I had a reservation. However, the “genius” was extremely rude to me when I was just asking simple questions about if my storage would be saved. He acted like I was stupid for even asking him questions about what he quoted as an $820 repair that would take 6-8 days and my storage would be lost. I wasn’t able to pay over the phone so he said he would save the quote and I could call Apple Care to continue and pay online. When I called Apple Care they said he had closed the quote, despite what he told me. Apple Care then quoted me only $500 for the repair – $300 less than the “genius.” When I mailed it in to Apple it took less than 2 days for the repair and all of my storage was saved. The employee at the store was completely wrong and rude for no reason. The term “genius” has definitely gone to his head.

Drew Ocheltree

I placed an order online the night before my visit, under the impression that doing so would allow me to skip all the wait and grab my purchase faster. However, I could not be more wrong. From the time I walked in, I was made to wait for my items to be ready. During my 45 minute wait, I watched as many customers walked in, made a purchase in store, and walk out faster than I could get my order, which was made in advance. This resulted in me having to cancel my online order to purchase in store in order to get my items without waiting another hour. DO NOT ORDER ONLINE

ink

Great Apple store! I purchased my AirPods here and they are working fine! I got the last 2 pairs and there are a lot of other popular shops around this Apple store. Good staff and good designed

Dennis Saunders

Getting to Apple King Street can be really challenging for most times of the day because of traffic (try not to turn left on King if you can avoid it). Once you actually do see it, you have to hope and pray to whatever you believe in that you’ll find a parking spot... or pay to park in a lot. After you’ve obtained a parking spot and you enter the store, you realize it’s... just another Apple Store. It’s not really special like the Chicago or New York City store, but it’ll get the job done. Like other Apple Stores, this one gets backed up on weekends, holidays, and when a new product launches. If you must go, being quarters or cash to park, and be prepared to walk. Other than that, it’s an Apple Store— go crazy I guess.

andrew deleon

Appointments are useless...staff thinks they are better than you .

Cory Baxter

Some of the staff just do not know how to talk to people!

Jeanette Missel

Nice clean environment. Friendly staff. They know what they are doing.

Hugh Corcoran

Customer service is abysmal. They don't make anything easy to do and can't communicate when your service will be done.

Tyler Lauren Roberts

Cody helped me. Very fast, informative, and used simple terms to explaun probably complex matters.

Kayla Ennis

I had an amazing experience at this store thanks to the customer service rep, Gideon. I was searching for wireless headphones to run in and was particularly interested in the AirPods. Gideon was very knowledgeable about the products, gave me a demo of the AirPods where I was able to try them on and sync them to my phone, and he was overall the most friendly customer service representative I’ve encountered (and that says a lot because I work in food and bev). Also the store seemed very busy yet I was taken care of immediately. 10/10 recommend this location and I will be coming back to this location for anything else I need!!

B B

The staff was so friendly! I made an appointment and Carter got with me super quickly, took care of my MacBook issues, and explained everything he was doing thoroughly. Casey has a sparkling personality too! Awesome, helpful, and charming employees.

Marlin Brown

Sorry my last experience in this store was a bunch of non experienced people that did not know how handle my problems it took me 7hours calling my carrier apple care numerous times some of them was very inconsiderate. I want to know who’s the manager? I asked for the manager three times three times I got three different managers. Apple created my problem so apple needed to solve my problem and they did after 7 hours of non stop calling, I am not saying all apple store are like this, I have a lot to say but for now I hope that apple store on king street in Charleston SC Custermer service sucks.

piper mclane

Ok

Mary Carol Whitley

When you’ve just been told your water damaged IPhone has to be replaced, you always wish you could meet an Apple employee like Victoria Sweatman to help you out. Today, my daughter and I were fortunate that Victoria was available when we walked into the Apple Store. She was genuinely kind, patient and went the extra mile to help us get the new phone up and running even though there were a few snags. We will be purchasing a MacBook Pro soon and can hardly wait for Victoria to help us again. Ask for her by name, you will be so happy you did!

J Ricardo Navas

All products

Donna Wharam

I don't have a Apple anything, but when my child was locked out of her phone ...they helped

Bradley

This is a nice Apple Store in a convenient location. The staff are friendly and knowledgable about all the products, which was no surprise. They handle the crowds well and are patient. If I had one complaint, it would be that it’s almost hard to NOT get help if you don’t need it, they try really hard to help you even if you would just like to look yourself and already know about the products. But this isn’t a real complaint. This is a great store and they really seem to care about their customers. They let me take my time picking out a watch and prepared a few different watch/band combos for me to try on.

Tab Davis

Sonny Rayes is the the best. I was walking down King St. with my dog and family when they wanted to visit the Apple store. I stood outside with my dog and Sonny came outside and said dogs are welcomed. I'm not even an Apple fan, but they get kudos in my book for their exceptional customer service.

Gavin Haugh

Best store in the world

Eric Davis

This store is always super busy, but provides high quality support when needed. Great job guys!

Johnte Sparkman

It was alright nothing magical

Amanda Smith

Prompt efficient customer experience. Hands down best two reps we've worked with Will & Eric ! Going in with no appointment but thankfully someone didn't show. We did have to wait about an hour but I expected longer. Big thank you to those two getting it done!

ellena mi

If I could give zero start, I will. This is definitely one of the worse customer experience I had. The iphone6 battery has problem, my dad's phone is on recall. Called them, and was told I have to bring the phone to the US to have it fixed (My dad is in China). He has to fly all the way back here to have the battery changed. No mailing option available, period. Got to the store, was told need to wait ON SPOT for almost three hours. Because of Apple's fault, we need to pay for the flight all the way to US, and half day off from work, just to get replaced. oh and, I can't go anywhere except looking at their dumb products while waiting. Thinking I will spend one more penny on Apple? Hell No!! No more Apples for entire family and thanks for your "Worst" Customer Service.

Allie Moreland

Got us in and out quicker than our estimated time! Just wish it wasnt the only one in Charleston!

Emily Clark

I went into the store a few weeks ago to ask about a battery replacement, and was told it would be quicker for me to just call instead of waiting in line at the store ... tried calling instead and was on hold for around 15 minutes both times before hanging up out of frustration. Terrible customer service.

Kyle W.

George, one of the manager's here was one of the worst I've experienced in retail. I am afraid that Apple King Street is indicative of a declining culture of customer service excellence at Apple. Maybe "magical" products and new customers can sustain them to their next trillion dollar valuation, but boy do I feel left behind.

Fran Strauch

Shame on you, Apple. It’s your iPhone 7 that has the issue of not being able to connect to the VZW network. My daughter is on the road alone driving from SC to S Florida with no phone service. She drove 2 hours out of her way to go to YOUR store for a replacement phone (as was recommended by VZW) only to be told they would replace the phone for $300 on the spot or they could ship it back and it would take 12 days. They were fully aware that she was traveling alone on a very long trip. They sent her on her way and said “it’s too bad you don’t live close to here because we could give you a loaner”. Really, Apple? Thanks a lot. What if that was your daughter traveling alone with no access to Maps or a phone? Shame on you.

Cheryl Harris

Went with friend. Service was excellent

Vermell Bradley

They’re the best never had no problems they help me out a lot they’re straight forward they help out best of they ability I am going they Monday my tablet and phone keeps running on low see what’s wrong they’re the best

Hunter Lewis Neeley

With all the people running I’ve seen that are employed here and only 2 guys know how to work on Macs, is ridiculous. As highly credited that this company is, I expected better.

Twain Oliver

it is a really helpful please I don't got apple and I don't like apples but when I've been there with my family do you really is helpful

Gan Sungaralingum

Nice place to do shopping,, safe and beautiful environment

Andres Quijada

excellent service!!!

Michele Fields

I went into the store to inquire about some of their products and no one made an attempt to help me. I walked through the entire store and no one acknowledged to me.

Gene Nettles

My poor review comes after more than one bad experience. In my opinion Apple has become a great company for many reasons, one being that they once offered great customer service and in-store experiences. But I feel now that they are at a new low. I will not go into long detail about my experience more than to say that Apple will no longer occupy every aspect of my user experience... to include hardware, browser, photos, music, etc.

Gregory Pittman

Superior service for superior products. The staff is friendly and knowledgeable about Apple products and services. Repairs are made quickly and expertly even on a busy afternoon.

Edge Of The Beach Realty

I Purchased my first Apple Mac book pro a couple of years ago I paid $2000 for it I did not buy the extended warranty for three years because typically I don't have a problem with my computers or laptops. All of a sudden my MacBook won't turn on and I took it to a computer shop who told me to take it to an Apple care . Apple said that 2015 & 2016 Models were recalled because the cable was bad and that this was the same type of a problem the computer actually works but the cable is bad and won't allow me to open up the laptop completely. It would be a $700 fix or I'd have to buy a new computer I am hesitant to have anything to do with Apple if they are not warranting an issue that they know is a problem like the cable. It is defective. I was hoping that they could give me a discount on a new computer considering the situation but it seems like they're very rigid and inflexible. I have tried calling the Apple Store but only get the support on the phone telling me it probably wouldn't be worth going to the main store for since I originally went to the satellite store and the Apple Store is two hours away from me - it would be an all day affair they thought it would not be worth my while

Julia Enderle

Costomer service is the worst at the Apple Store in Charleston! In my opinion Apple has become a great vompany for many reasons. But this shop is not willing to help!

BrandonT Ratt

I went there with my phone to have it updated correctly as the new updated for iPhone 7 are Slow.. very very slow. They told me it was my service with Verizon. I connected to their WiFi and told them this is all new as I just updated today and they told me I would have to wait until a new update came one. Unknown when. Apple= trash

Christopher Ascencio

The girl their was cute

AshleyAnn Sander

walked in with an hour left of open hours and can't buy a new phone .... their reasoning... the new phone release causes a high demand of sales associates ... then why wouldn't you have more than 3 sales associates when I new phone drops?? while sitting here for the past 10 mins more than three other people have been turned away because of not enough sales associates. Poor form Apple.

Paul DeGroot

Packed and service is poor at best. Yes there are a ton of folks working there, but most just stand around watching and not helping. Then the push the purchase us priority over fixing or maintaining customers.

Yoop

Absolutely terrible service you can tell the employees have no i dead what hey are talking about and made me stay on the phone with them while they chatter away instead of providing substantial customer service.At that they could just tell me the answer to my question instead asked for my i cloud and serial number for my phone when all i needed to know was a price estimate for a screen i cracked.Seems the employees here run on a one track mind and to incompetent to even still be employed there.

Patti Ann Hunt

The associates there were able to fix our phone in less than 5 minutes

Emily Fisher

I went there expecting to have to send off my MacBook for two weeks to be repaired after I dropped it; however, they were able to fix it in the store! Fantastic customer service, and a quick wait to be helped. It was a wonderful and easy experience!

Ben B

This store is AWESOME! They are very polite and friendly; very customer service oriented. I had an experience with Elliott and he was great. Very clear and open with what to expect with products and service warranties. Everyone at the store epitomizes why I use Apple products and love their service.

Kim Riverton

Best apple ever so quick

Tyler Clincher

People may complain about either the staff or the amount of people usually in the store, but for the most part that's just how Apple stores are. If you need time for assistance I can only suggest coming in within the first hour or possibly last hour of business. Otherwise great location, staff meets expectations mostly.

Nadine Carmon

Happy with the attention we received but was miguided in what was needed to be done to unlock my baby's Ipad. Still locked oit

Robert Edwards

To Those Considering Going to This Store: Ensure you exhaust all efforts with the online chat/and telephone customer service first. The worst thing about going to this store for satisfaction and not getting it is finding out that there are additional steps to troubleshoot an issue that could have been done before you bothered to go here. When the online/chat group tells you three times that the only next step is to visit the store...hang up or start a new chat and try one more time rather than visit this store...as to that... To Apple: DO NOT presume we are happy to wait to see you for an appointment for a defect in workmanship in your product. DO bother to prepare for what is going on with your customers that have spent many hours dealing with your online support by chat/phone rather than making them explain it again as if you just met them for the first time. DO presume that someone that owns a lot of your equipment may have high expectations for service given what you charge for your equipment. DO NOT give smart aleck answers like "I told you SEVERAL times what the end game is" when your customers are forceful or assertive b/c you have pulled them through a metaphorical key hole to solve a simple problem with equipment YOU sell for a handsome price. RE: your lovely location: You have a beautiful store in down town Charleston, SC. You should consider relocating your Charleston, SC store to a more convenient location in Charleston. Most large retailers, especially those that provide in store service for their customers, moved out of down town Charleston in the 1980s. It is very difficult to get to your store without a long drive through a mostly tourist or college pedestrian area full of slow moving traffic. Parking is very difficult. Less than 10% of the area population work, live, or play in down town Charleston. As a Charlestonian who has frequented down town since grade school I love down town Charleston but find it very difficult to do business with Apple there. Combined with your slow turn around time for appointments and service it very well may be easier to get on a series of connecting flights to visit the Vatican and request an audience with the Pope than to visit your store to accomplish things. As a very large company you should consider a more convenient location. There are plenty of more accessible retail locations in Charleston that also cater to the more upscale clientele you are pursuing without limiting your access by being on King Street in Charleston next to hundreds of smaller and more local shops. There are plenty of upscale shopping areas with lots of free parking and easier access where 25% to 50% of our population lives versus making us traverse bridges and small uneven road to get to your silly store location on King Street. Thank you for listening. -RME

Cristina

Very satisfied satisfied with the service and friendly customer service department they help me out and everything that I needed

Alok Kumar

Nice ambience good stock of Apple products

Kevin Patterson

The wait was about 30-minutes this time. I went just after they opened. The technician was pleasant and knowledgeable with iPhones 6 and higher, but she needed some assistance with the iPhone 5.

Ken Kier

All the latest Apple devices and accessories. Very helpful sales staff.

Matthew Peet

This is the worst customer service I have ever received. I have seriously gotten better customer service from a McDonald's at 3 in the morning. I would rather have a 3 year old untrained chimp from the middle of Africa try to fix my computer than to step foot back in the apple location. If you want to get annoyed and still have nothing fixed then sure, reach out to this location. The apple rep on the phone even told me to reach out to L2 Technologies in Mount Pleasant because their store manager wouldn't even work with him to resolve the issue... I hope this location goes out of business because I would rather drive to North Carolina than have this location represent a brand that I have been using for 8 years.

Justin Fanelli

Had a little hiccup at first. They scheduled a display replacement for me then when I got there at the correct appointment time they said they were no longer performing display repairs that day, I pitched a bit of a fit because they are the ones who made the appointment and they got me in. They fixed my phone, did a great job and it was covered under warranty and was free! Thanks Apple Store Charleston.

Sheila Jurgensmeyer

Wow this place is busy. But the staff was great. Knew the wait would be 2 hours got my name an number an had a tech call me to fix issue. I was out within 10 minutes. Then on my way having fun with my child.

Mel R

I set an appointment through Apple's website and when I got there was seen right away. The people are great and so helpful. Parking is terrible, but anything is downtown

Adam M

Was in and out with multiple accessories quickly. Staff was super helpful and friendly.

Ryan Dukes

Friendly employees, very honest in the options we had.

Sara Tavares

I can't express my gratitude enough for the people who work at this store! I have been fighting with my laptop for a month due to various reasons and the employees at King Street Apple Store went above and beyond my expectations and provided the BEST customer service I have ever experienced!! They not only listened to everything I had to say about what was going on, they acted in a quick and professional manner, and continually made sure that I was getting the help I needed. I am so thankful for everything they have done to help ease the stress of having a laptop quit on you repeatedly. I don't know what I would have done if they weren't there to rescue me! Thanks to everyone at that store for being so amazing!

Alex Crimea

I bought here my iphone

Jennifer Mallard

Very helpful, knowledgeable and nice!

jamie lyn

Traveled almost 3 hours to store. Had appointment for one but got there at noon and they were able to take us early. Brand new phone died after only 7 months. Gave us a new phone right away. Only there for 45 minutes. Edit: after 3 weeks we will have to return. The new phone they gave us has stopped working. When making a call you can’t hear anyone and they can’t hear you. Another 3 hour drive. Knocking review from 5 stars to 2 stars.

Tom Lewis

Very knowledgeable and helpful staff.

Cheryl Herns

Harold was great! He went above anything I expected. Thank you so much for getting my granddaughter squared away.

Thorin Oakenshield

Very poor customer service. I've always hated apple products because of their unreliability, expense and poor customer relations. My fiance and I came here to get help with his iPhone that was only a week out of it's warranty and the staff told us too bad basically. We stated we would shop with other brands for now on and he could truly care less. I wish I could remember his name. (Always get people's names!!!) Must be nice to own a company so rich that they don't care for your business. Goodbye forever!

SV Aqua Bob

If you have an old apple device you can send it in for store credit. Sent in my two laptops, however they really ding you on the value for any defect on your device. It was nice though to send in and at least get something for it. Computers you have to mail off, cell phones you can take into the store.

Ashton Walker

Apple slapping tf out y'all heads with them phones

Keira Wolffire

Great costumer service. Their geniuses are patient and polite. Recently bought a MacBook Pro and the screen went black. The genius said it was a lemon so they gave me a brand new one and took the old one. This store is a great store

Rusty Groves

Worst experience I have ever encountered with Apple. My phone quit working while I was on vacation so I drove 2 hrs for them to tell me that my phone had water damage. As I tell you this my phone is a iPhone XS Max that is suppose to be able to resist water up to 2 meters for 30 mins this is per their site. My iPhone had no red water mark that Apple uses to determine water damage. It has never ever even attempted to be emerged in water. Their may of been sand particles from the beach. They refused to honor my warranty saying heat damage was water residue on the inner outside of my phone. I would not recommend this apple store to anyone and will be reaching out to Apple Corp. the Manger was very rude and jokingly suggested I could buy one for $599 and yes I was not at my best manners, but these people do not put the customer first.

Brandi Nicole

Go see Liza!! She will exhaust all possible ways to get you an upgrade!! Always take your phones here first!! Never deal with your carriers pathetic buy back offers or Asurion (not certified Apple techs). I am an AT&T customer. They sent me 3 broken refurbished phones. Apple gave me $250 for my iPhone 7 (AT&T offered $90). They also can put the remaining payments on your bill or you can use the credit for in-store purchases.

Bob Brennaman

love the location. so much to see and do around King St

William Goad

Very helpful employees. Not an Apple fan. Great products, but way over priced. I was there to have repaired my daughter's laptop. Hhhmmm, only 2 years old and broken.

Davon Washington

Worst location to receive help with a defective device. I would rather travel outside of Charleston to another apple store that would definitely help me for sure and will be well worth the drive and time.

Lucy Zwarych

Worse customer service experience of the holiday. Horrible treatment of loyal and disabled customer. Matthew greeted me with a nice smile and handshake. Good service ended there! All I needed was to pick up the apple ipad ordered. He promised to take care of me and failed. Had me drive around the block three times and hold up traffic during holiday traffic because he didn't have get my order ready. He was more concerned with making a new sale and commission? Then he had the audacity to lie to my face. When I told him he got a zero for customer service, his response was "that's alright". Poor representative for the Apple brand and they need to train their employees.

Suzy Banister

Traveled 2 hours for two separate Genius Bar appointments. Great service- both store associates I worked with were efficient, effective, and they really took the time to explain everything to me. One of my computer issues involved a lengthy reboot, and while I was waiting, many store associates stopped and asked if I needed anything. Everyone seemed quite busy, so their concern and high level of customer service was extra appreciated. With any Apple Store repair visit, plan to be there a bit. Bring a snack, or a book, and the right mindset- and the time will pass just fine.

B A Bailey

When I messed up my MacBook Pro fooling around with the settings last night I was 100% positive I would have to pay some kind of diagnostic fee or big charge to have the Apple Store figure out what was wrong. I got there this morning first thing and was able to go right in. A gentleman named Mateo was quite possibly one of the most helpful retail associates I've ever dealt with in any store. He got my problem fixed very quickly and explained how he did it. Because of Mateo I will definitely come back and tell all my friends and family about the great experience I had at the King Street Apple Store. Thank you very much Mateo.

Mostly Awesome

Mixed bag, friendly enough staff but they need more stores for Charleston, always crazy long wait time

Grant Alexander

I was prepare to wait 1 hr since I did not have an appointment which is expected but I only waited 10 minutes they seem to have more staff nowadays.

Karen Laport

The very nicest people work there. Had a great experience!

Jessica Powell

Fast service for as many people as there was In there. I will be back!

E

Went in to upgrade to the newest model a week after the iPhone 11 came out and the place was PACKED. As expected, there was a bit of a wait which was fine because the staff directed me to where I should wait. When it was my turn to be helped, Ro (the employee that worked with me) was very attentive and kind, and suggested what she thought was the best fit for me. The buying process was super easy and laid back, and I will DEFINITELY be returning when it's time to upgrade again. Thanks, Apple!

Abay Panther

They are so kind and friendly and respectful

stuart williams

Appalling. Between my family and my firm we have spent over $100,000 at Apple. Add to that the referrals I used to give to college students and lord knows what the number is. Most companies work around their customers schedules, Apple expects you to work around theirs. 3 hours to wait for someone to help fix a broken product. When I asked to simply buy a new one - the MacBook Air plus some accessories (would probably have spent over $3,000) I was told I would have to wait at least 20minutes to speak to someone. No more Apple for me, straight to Best Buy, dumped everything Apple and went another route. Apple needs to realize that it has customers, and that customers come first.

Sherrie Creech

I was a little skeptical about going into the store after reading some of the reviews but let me tell you don't be because I had an excellent experience and it was worth the drive all the way down town the only negative is the parking which I got lucky and found a public parking place not even a block away from the store Apple which cost me $6 to park there but I didn't mind wasn't that far of a walk to get to the Apple Store soon as I walked into the door I was greeted with a nice associate they told me it was a 40 minute wait it was packed I didn't expect it to be so packed during the weekday but that's okay I went a block down to a cafe had a nice drink and by the time I was done with my drink they have already texted me telling me to come back they were ready for me soon as I came into the store they got me started and fixed my issue immediately with no hesitation and I was on my way very wonderful experience also had a very good conversation with the person helping me he was very nice and polite I do not remember his name I just remember him having a sleeve of tattoo on his left arm and he was a very nice gentleman overall good experience

G La ASMR

I didn't have an appointment. The staff was very helpful and efficient. They did warn me that after they took my computer back to run it, depending on what the issue is I may need to make an appointment. Luckily it was just the mag power adapter that they promptly switched out for me and gave me a tip on how to store it without ruining the cord. It took 15 mins tops. Very happy. :)

Shelby Redman

The customer service here was seriously lacking.

Evan Harrison

Always full of people, awesome phone diagnostic team

Bear Tucker

Went to pick up our product, and no one could seem to find it. Finally we were told it hadn’t processed through their system - so we had to wait 3 hours when we ordered the products the day before. Nashville and San Fran’s locations were always on point, never had any issues. We’ve been part of the apple family for years, and never had to deal with such ridiculousness.

John Smith

They were on time and took care of my issue quickly what's good customer service.

Veronica A. Soto

The staff was more than friendly! My guy was Sean and he was very knowledgeable with only been working there for a few days. Also, I walked in a few minutes before closing to trade in my iPhone 8plus for the 11pro and even though they knew it would take a while for my stuff to transfer they still treated me very friendly and took care of me till everything was done. Best apple store I have been to. I live in Savannah and this is the closet to me or Atlanta and I will be making the drive here if needed!

Patrick Owens

They were helpful,despite the fact this store is packed almost all of the time. Parking on King Street is difficult and Street parking is metered. Sorry.. The meters do not accept Apple Pay.

Emily Barron

Trey was awesome! He was very patient, polite, and professional. We came to upgrade our phones on New Years Eve about an hour before closing time and ran into a few bumps along the way (things we had to do on our end) that prolonged the process. Trey stayed with us 30 minutes after closing time to make sure our phones were properly working/updated and charged. We so appreciated his patience and knowledge working with us- and he never once made us feel rushed!

Leah Jones

This Apple store closed at 8 pm I walked in to buy a charger at 8:06 and there was over 15 people still in the store and the staff was extremely rude. I was looking to buy a charger how easy is that. Why not make an extra dollar?

Michael Day

Prepare yourself... yet another doppelgänger hall of fame. Other than its typical cosmetics, Apple got it right with location here but parking downtown sucks. There’s a parking garage on the street running behind the apple store. Can’t recall the street name. Good luck. And enjoy some window shopping while you wait.

bill dozer

Because you can't just leave a review for the company as a whole, I've wasted countless hours on the phone or going to the UPS store to return 2 LEMON MacBookPro's that arrived DOA. 2 in a row. Now I'm on my 3rd attempt with a 3-day delay because they choose the cheapest carrier, UPS, to deliver the laptop, and they either drop the box w/ no signature required or ring the bell and runaway w/ box, or they use the best, FedEx to deliver a USB attachment. Where is your head? I liked it better when Bill Gates was bailing out Steve Jobs, and the mafia ran UPS. Apple has a contract w/ UPS so you can't have it delivered to a local UPS store. BS

Md. Akhtar Hossain

Helpful staff. Quick and professional.

Iris Guo

Takes forever to get in the line. I tried to make a reservation in advanced but was put on hold for like half hour and no one picks up the phone. The lady at the front does not want to cooperate or accommodate. She does not even want to talk to you, refuses to answer any question. I never expect that changing a screen would take forever. You pay $150 for a screen and yes nothing is guaranteed. Do no visit if you have any other choice!

Antoinette Lavern

Excellent staff fast resolution with a scheduled appointment.

Or Bar-Ziv

It's a beautiful store but they have to hire more staff, it doesn't make sense people will wait an hour for sales / support! #apple #applestore

Lalita T.

I have a good experience here. All the staffs was really nice.

Elijah Bingham

Walked in asked if they had the Galaxy S8 in stock but they did not have it available. Luckily they had a good sense of humor

Dan M

No phone call to let me know my son's defective iPhone was back from repair followed up by the tech "Genius " forgetting to put the SIM card back in the phone after we returned the loaner. #wastedtimeandgas

Rylan Campbell

Amazing place great staff and are all willing to help

Aiken Marco

Good phone

Derrick

Nothing spectacular inside; but they deliver great customer service. I have been here a couple times for miscellanies issues/inquiries. All of the time they have been very pleasant and helpful. The tables are always crowded up and so many peoples huddled in there that it doesn’t make it so pleasant. This past weekend although it was busy/getting busier; everyone had a cheerful demeanor and a positive attitude. Alex helped out a ton on this visit, she was awesome.

Elijah Isaiah X

A great place. Very interactive

Bobby Ross

customer service is the worst, Had a conformational email for an appointment. When I got there I was told it would be 2 hours. They denied that the conformational email came from them. I was told that I must be someone phishing. I showed them the email and kept saying it was not them. Had their phone number on it and again they said it wasn't them. I left and will have my service work done by a third party. As I was informed it would void warranty but better option than dealing with them.

Evan Guthrie

The Apple Store on King Street in Charleston is an awesome store to check out and play with the latest Apple products. The staff here is very helpful in answering all of your Apple related questions and even showing you some helpful tips on the products. I like the layout and organization of the store and being able to see and touch everything. I have always had a positive experience every time I have been here. Awesome store.

Suzette Teel

Amazingly fun store all the equipment you will ever need happy with the service friendly can answer any questions.all the time.

Micheala M

Robert and Zeke are awesome. Extremely friendly and helpful

Katie Gallerani

I got my computer screen fixed on my MacBook Pro and they said it would take 5 days to get it back but it was done in two very happy. before and after photos below.

kristine

Store is always super busy, but fun.