Reviews of Providence Diamond (Computer Repair)

Sutton Gaddis

Wonderful experience! My Fiancé and I were looking to replace her engagement ring and Providence Diamond did not let us down. Incredibly informative and helpful. We ended up going to Bling Fest and had a phenomenal time that ended with us purchasing an engagement ring and wedding band. Steve was amazing - as was the entire staff! I would wholeheartedly recommend them to anyone and will definitely repeat. The service was top-notch! Thank you to all!

Lindsay Naporano

The staff at Providence Diamond is fantastic! They are attentive and ready to spend time with you to find the perfect piece. And if a piece you have bought there or elsewhere needs to be serviced they can handle it in-house. The selection of jewelry is beautiful and all encompassing. From Rolex to David Yurman to custom pieces to everyday pieces there is something for everyone. I love going in to just look around. Highly recommend a visit!

Kenneth K

Recently purchased men's Tudor watch from Joe N. at Providence Diamond. If you are not familiar with the Tudor line, do some research. Exceptional quality and value. Walked in wearing jeans and boat shoes. Very friendly and comfortable buying experience. Joe N. was excellent. Extremely knowledgeable. Was deciding between two models and wanted to do a little more reasearch and sleep on decision. Absolutely zero pressure. Called Joe next day and placed special order as item I wanted was not in stock. Joe got me exactly what I wanted vs just selling me something that was in stock. His follow up was excellent (even checking in on order status on his day off before a major holiday). It's that attention to detail and customer experience that prompted me to provide detail review. Thanks Joe and the folks at PVD Diamond.

Juan Mejia

my go to place when it comes to luxury and great customer service

Jesse Wilkins

The store was a little busy when I got there, but a staff member was able to help me right away. I was warned that the jeweler was a little backed up and I might have to drop it off and come back later but he said that wouldn't be necessary and he would get it done for me. Excellent customer service!

Danielle Mandeville

My fiancé and I couldn’t be more happy with our experience at Providence Diamond. Steve is beyond easy to talk to and so knowledgeable with all things jewelery! He helped my fiancé pick out the most beautiful engagement ring and assisted us both with finding the right wedding bands. We were treated like absolute royalty during their bling fest event – walked in on a red carpet & greeted with champagne at the door...what other jeweler does that?! This will be our forever jeweler as everyone feels like family!

Michele Varrecchia

My experience at Providence Diamond could not have gone better. I was treated with nothing but respect and kindness. Daniel was quick and efficient with getting me the information I needed for an appraisal and the remainder of the staff was also extremely friendly and helpful. There is no doubt I will be visiting Providence Diamond Co. For all of my future jewelry needs!

Redhatchris

Thank you for bringing Jim Paon on to your team. I have done business with him many times over the past 10+ years and I want the public to know that he is the BEST jeweler I have ever dealt with. He has created and made beautiful jewelry for me. He is a goldsmith, watch repairer, etc. He REALLY knows the business inside out and is a master craftsman. I trust him with any repair or design I need. I strongly urge anyone looking to have any jewelry work done, to consult with him. (No, I am not his mother!)

Mike Trin

Shopping at Providence Diamond is always a pleasant experience. The staff is attentive and is always working to cater to your needs in order to make your purchase perfect, no matter what the occasion.

Sue Coletti

I have only had exceptional experiences here! The selection is excellent and the service so personal and remarkable!

Barbara Jackman

This is a great jewelry store whether you are looking for an expensive, one of a kind item or a simple piece to celebrate a milestone. Staff is courteous and professional. One of my favorite places.

Jake Mohlman

Nice selection and reasonable prices but they miss deadlines without a second thought and size you up based upon your appearance when you walk through the door. The staff ranges from dismissive to rude...won't be shopping there anymore.

Gary

Very friendly and professional establishment. Dan helped me with authenticating a watch and it went over smoothly. Will come back for other watch needs.

maria Furtado

It was my first time, and it was most definitely my last as well. You see, I called and was encouraged to come in as I wanted to sell some of my jewelry. Apparently, however, my Rolex is undesirable (older model), and the ring, earrings and David Yurman bracelet were “only worth scrap”. And most importantly, Dan had not one shred of empathy, civility or politeness toward me as he shoved my jewelry onto the scale and said “I’ll give you a hundred bucks for all of em.” I try to give rude people the benefit of the doubt. It was very obvious I was not welcomed there. It felt like Julia Roberts in Pretty Woman. I drive a nice car, have a nice home and even an “undesirable” Rolex. But apparently that was not enough to earn his manners. Won’t step foot inside again. Dan needs to have a humbling experience of some kind. Good luck.

Nikki Vee

A medical issue resulted in fingers so swollen that my engagement and wedding rings had to be cut to be removed. I was heartbroken and wondered if I would find a reputable local jeweler to repair/solder the cut rings. Did I ever! Providence Diamond did a fantastic job! My rings looked brand new and you couldn't even tell that any work had been done to them, plus they were completed and ready way earlier than quoted. Marc was very friendly and helpful in the process. Well done Providence Diamond and thank you!

dawn langton

Received professional customer service.

Nick Laham

I'm a repeat customer now and I wouldn't think to go anywhere else! Was referred here but a friend two years ago and haven't dealt with any other jeweler since...Pretty simple, when the experience is the best, why go somewhere else! Thanks Dan and Joe!

Andres Castro

Excellent experience with the quality and professional service of Lyssa

David Coccia

I’ve made a few purchases from Providence Diamond (jewelry and watches) and have had great interactions every time. Even when I stop in just to look, they are very helpful and accommodating. I generally deal with Alyse and Brandon and both are fantastic to work with. I look forward to shopping there for many years to come! Thanks!

Sean Martin Tobey

This place is incredible! Every time I go in there they treat me equally as great. The team is always very willing to help me and work with me one on one whether I need a repair on my watch or looking to purchase new pieces. It’s a great atmosphere with a great selection. I will always recommend going to Providence Diamonds to others.

Joslin Olerio

Great service! Very helpful and friendly, I would highly recommend and would be sure to go back.

Herbert Shander

excellent staff..well versed and polite..wonderful selection of fine jewelry lovely store well appointed.bright and airy..top notch customer service..my only choice for all purchases and repairs

Jennifer Scucces

My husband had a custom diamond and emerald eternity band made for me. As always, the staff was helpful in the creative process. The ring is gorgeous! I absolutely love it! The final price was actually lower than the original quote which was a nice surprise!

Nick Evans

Amazingly helpful staff!

Marti Feerick

My fiancé and I spent almost three hours yesterday at Providence Diamond - we were made to feel extremely welcome and very comfortable. The staff was attentive, interested in what we wanted, and willing to 'think outside the box' to help us get what we are looking for. Kimberly Puccini is literally a Rock Star. All this during the Christmas rush! Looking forward to picking up our rings on Christmas Eve, thanks so much!

Bobby Corazzini

Excellent service. Great staff. We are very happy with our purchase and will be doing business there in the future for our jewelry needs.

W LPS

I was served by Jennifer at Providence Diamonds who knew a lot about Rolexes and their availabilities and their models having been in the business a long time. She answered all my questions about the pieces I wanted and others as well. I had come in with my family on vacation and the service by Jennifer was very personal and genuine which customers appreciate. I did get a piece which I wanted thanks to Jennifer but primarily she made me feel like an important customer. Great jewellery store as well with great brands. Wonderful family vibe and I highly recommend the service. Jennifer and the store truly care about anyone who walks through their doors.

Molli Hanlon

Great store with fantastic customer service. If you get the opportunity to go to Blingfest, GO! A weekend full of great events and vendors

Catherine Gordon

The salesperson was wonderful. The sale fabulous. My daughter and I each bought a pair of David Yurman earrings.

Michael Martin

Jen was fantastic during my visit to Providence Diamond. She really put me at ease, and made the process painless. I had a few requests that posed some challenges, but Jen really came through and exceeded my expectations. Her follow up with me was prompt and detailed, which was important to me. I will be reccommending Providence Diamond to anyone who is looking for excellent service and quality jewelry!

Im HeMan

Been hear with my vintage watch (1960's) for a service. You need to wait cuz people are busy selling and I really mean it. We have a lot of stuff going on around us but the basic idea of Watchmaking support is missing. I was asked to wait for unknown time, to just know if they had qualified people to work on my watch!! I called in and asked if my watch Caliber & Movement could be serviced while giving my brand name. I was asked to come in to store so that they can look at my watch (makes sense, but not really if wait time is looooooooooong). But as mentioned above. people are busy selling things in here, so service your watch at other place where people actually care for your watch as a Time Measuring Insturument. I just went on to another qualified watch service professional to service my watch and it was less time taking (to actually know if one can repair my watch or not and take my watch)than this place and my watch has been taken care of. And yes it was a Swiss made watch. So move on if time really matters.

Pearl Paugh

Providence Diamonds was extremely accommodating and professional. They were able to give me an appointment that day. It is nice to work with a company that is family owned and local. They have a great reputation. It is so important to work with a company you can trust. I would recommend Providence Diamond to anyone!

Gretchen Hanson

If it hadn’t been for Jennifer’s follow up on the jewelry I had left for repairs, I would rate Providence Diamon with a very low rating. I found the employees to be disorganized, uncommunicative & disinterested. I had heard from other people that Providence Diamond was the best in Rhode Island. I did not find this the be true. I will probably never go there again. Jennifer was the only saving grace in the whole ordeal.

Shelagh McCahey

Great experience. Alyse is wonderful to work with.

Tracey Pereira Baker

My husband purchased a gorgeous diamond ring as a gift for my birthday. Brandon assisted my husband with making the final decision on the ring and Danny helped with getting the sizing just right. Providence Diamond excels at customer service, which is why we return for all of our gifts or personal indulgences!!!

Ashley Silvestri

Amazing staff!!! Everyone is extremely helpful and amazing!

kevin marro

HAVE BOUGHT MANYS PIECES OF JEWELRY FROM PROVIDENCE DIAMOND. VERY GOOD SERVICE AND GREAT QUALITY. BOTTOM LINE THEY DO A GREAT JOB.

Anthony Carnevale

Excellent service, fantastic selection of silver jewelry!

R Middler

Awesome experience! Couldnt be more happier!

Tim S

My wife and I have had nothing but positive experiences here!

E !

Great Experience, staff was more than helpful.

Raquel Monteiro

I have called this place twice thus far during the holidays and today was my second attempt to get some help and understanding about services on a Rolex watch for my boyfriend for the holidays. The owner told me don’t waste my time to come in this weekend to purchase a cleaning service gift for my boyfriend till after the holidays, because they will be busy and I will be waiting. As a owner I don’t know why you would turn down any kind of business, and as a owner I would never rush my customers off the phone, or tell them don’t buy a holiday gift will be “busy”. He told me he works retail and that’s why he talks fast, I have worked retail many years and never treated anyone like that. I don’t know much about Rolex watches but I know enough about customer service to know this isn’t how you talk your customers. It is the holidays everyone, and every business will be busy that is expected. I know many family, friends, and business partners that come to this store and I will no longer recommend it. Just to throw this in there the services could run anywhere between 500-1500$ It may not be a lot but Money is money, just because I’m not buying a new Rolex watch, diamond ring, or bracelet, I should not be turned down!!!!!!!

Angelee King

I would like to start off by saying that Melia and Jennifer deserve full credit and a five-star customer service rating , for spending their time with me. Melia was able to show some beautiful pieces to me, while Jennifer finished the sale (as Melia had customers already) They are very knowledgeable, helpful and cheerful which made my experience of buying jewelry for myself, for the first time extremely enjoyable and exciting! I will definitely be back in the future for my next big purchase with Providence Diamond !

Michael Winter

Wonderful store to buy jewelry from! Prices are very fair! Peter the owner is a great guy, and always very receptive to any questions one may have! We have been buying our Jewlery there for many years, and will continue to do so.

Maria Barone

Friendly and knowledgeable and not pushy. They are there to make their clients satisfied and not there just to make a sale.

ben swenor

Great place and they really work with you! Always a pleasure to go in and never felt rushed or pressured. The quality there is just as impeccable as their service.

Lee Anthony

Very professional and Kim was extremely helpfull!

Anne Hebert

Extremely knowledgeable , patient & courteous staff . If u r unhappy with repairs or sizing - they rectify without charge. Specifically with recent ring sizing - the mistake was mine not their’s & they resized without charge.. Their motto seems to be customer is always right which is unheard of in today’s retail stores of any kind. The merchandise is very reasonably priced for the quality & beauty of their chosen designers , beautifully displayed & the store is immaculate. Definite 5 stars

Scott Morin

Not enough great things to say about the people at Providence Diamond. With their help, I was able to craft the most stunning engagement ring for the love of my life. The finished product somehow came out better than the dream ring I had in mind. I was initially anticipating some level of stress in picking out a custom jewelry piece such as this. However, there wasn't one moment when I wasn't excited about the process. The wonderful people at Providence Diamond really made it a personal, enjoyable process every step of the way and they worked with me to accommodate my budget and my vision for this ring. 10/10 service.

Sarah Rochon

Experience was great. Quick and easy to get my ring appraised.

Vincent Jon

I worked with Brandon to purchase my Rolex Submariner. I can't recommend Providence Diamond Co. any better. Brandon made my purchase an experience. I'm very picky and he was happy to meet all of my request and even exceeding my requests. I have purchased from them before and will continue to do so. I was going to buy my Rolex at Foxwoods but after the initial phone conversation with Brandon I went to see him and I would do it again. An experience and timepiece to remember for a lifetime! Bravo!

Steve Gumpel

First class care from the moment I and my wife entered the store. We got the advice we needed, without sales pressure. They are not afraid to hold a big inventory, especially of David Yurman jewelry and we found two pieces; one for my wife and one for myself. Thank you PVD Diamond!

Philip H. May

To begin...I AM a big watch lover.....always have been since I was very young.....and am now 64! I was in the market to expand my watch collection and somebody told me of "Providence Diamond". I must say I was BEYOND impressed ALL the way around! Easy to get to....plenty of parking.....and a SPECTACULAR neat and VERY organized store FILLED with REALLY cool stuff.....and, of course, my favorite...ROLEX! AND....A HUGE....EXPANSIVE selection of most ALL the watches Rolex makes! VERY COOL! I had looked on-line for "the deal".....and they ARE out there....BUT....the big problem with those "on-line guys" is.....you NEVER truly know "exactly what" you are getting (as they tend to do some truly sleazy things).....and the service after the sale is usually "beyond grim" as I have friends that have gone this route in the past and REALLY wished they hadn't! AND....do keep in mind....most ANY "higher end" watch manufacturer WILL NOT honor their warranty, and often NOT even take it in for repair, if the watch IS NOT purchased from an "authorized dealer".....and that can make a HUGE difference seeing one service from those better watch companies usually runs close to A GRAND these days! Moving on...I DID buy the watch....it was "in stock" (wouldn't ya just know)....and it was calling to me! LOL One would always want "a better deal"......but quality and assurance DO come with a price. I did have serious buyers remorse the next day.....and who wouldn't after plunking down over 11K for a watch.....and thought about returning it for a less expensive model. Unlike most jewelers....they WERE willing to offer me a "full refund"....and they even offered to extend the return period if I wanted more time..."to think about it". It was because of that offer....that I took the time to "truly" think about it.....and decided to keep the watch... It IS "a beyond SUPERB" watch....and life IS too short! All was great.....then disaster struck! Long story how it happened.....and I will spare you....but the watch was BADLY scratched! I WAS devastated BEYOND comprehension! These scratches WERE bad....and being an experienced watch guy....I knew it! I had visions of it having to go back to Rolex....which would have taken 2 months....and cost me a grand or more....having been down this road several times in the past! I took the watch to another local jeweler I deal with, with shame because I didn't buy it from them....but their price STUNK! I said the watch belonged to a friend of mine. They examined the damage....and said they wouldn't touch it....it had to go to Rolex....and would probably need an entirely new case at MAJOR expense! Can you imagine how upset I was!!! I called "Providence Diamond"....why I didn't in the first place I'll never know! We all do stupid things! Anyway....I ask to speak with the jeweler working that day....a guy named "Jim". I explained my story....and he VERY kindly said to bring it right over. I felt there was "hope"? I drove right over....still in my pajamas....I was SO excited! When I got there I had to wait "maybe 10 minutes" for him to finish with another client. He looked at the watch....and said it looked worse than he thought from my description.... Then he said let me go to work on it....give me a little time. I waited pacing around.....probably driving the other employees crazy! LOL After about 45 minutes "Jim" appeared with my watch. I WAS SHOCKED AND BEYOND THRILLED! It looked "almost" better than new! After looking the watch over..."CAREFULLY"...he and I both noticed a couple of other "very minor" issues...which were fine with me.....but he insisted to take it back for "one more go at it". I went out to buy "a little gift" for his efforts....as HE REFUSED to charge me for ANY of the repairs and his time! Now how often do you find this.....saved my watch....and it was "FREE"! When I got back he had gone "beyond expectation".....and I can honestly say......you couldn't tell my watch from a BRAND NEW ONE! My total "Hats Off" to ALL at "Providence Diamond"!!! MANY, MANY THANKS! You SAVED THE DAY!