Reviews of PCW Computer (Computer Repair)

Primo Pete Rock Dilla

Ive had 2 experiences with them now and each time was as good as you could ask for. Great staff, very prompt work and extremely fair prices. The 2nd time I brought my comp in they diagnosed it, fixed it, replaced my faulty RAM card that I purchased from a sketchy eBay seller, put the old one back in, and they did not even charge me one dime.. I don't know that any other spot would have done that. Time is money and there time is valuable yet they were considered of me the customer. I highly recommend!

Jaime Audette

I went to PCW to fix a broken "O" button on my laptop. They did something with the BIOS and now I am completely locked out, the laptop is completely useless, an over-sized paper weight. They won't fix what they did because they can't figure out what they did and insist on charging me for figuring it out. I don't know if they were trying to drum up business for themselves or if they are just incompetent. Either way, they are useless.

Neptune Benson

Bunch of ******, I went for my laptop forgot password left my Laptop for 2 days and I got charged for Password reset and virus removal and this and that .. all of they said is just a BS to get money out of you . don't even go there , don't recommend them at all

Nick Demty

At work, we had a laptop's OS crash on us. The laptop had important documents stored on the hard drive, which we needed ASAP. First we tried Best Buy and they would not even look at it without an appointment. In addition, the diagnostic would cost $100. I brought it to PCW and George diagnosed the issue on the spot for free, then was able to transfer the information onto a hard drive all in one day. Overall great experience.

Chris Hardisty

Our computer would not turn on so we went to the Geeks. They couldn't fix it there and would have to send it out. We went to PCW and they quoted us a fair price and fixed it while we waited! Definitely recommend!

Paul Moore

My experience was being charged for diagnostics when none were needed. I know enough to tell him what to replace, I had to have an apple authorized repair center do the work though,. At least a few of the parts were not oem and noticeably inferior some used as well all at a high enough markup to purchase a non-working comp for parts and have them all. Ribbon cable to the Hd and low light/ ir sensor broke the 1st week and it was half the width of the one in my 13" MBP . All in all I was charged $180 in parts I priced at $30 max oem new so a 600% mark up on parts not itemized in the invoice. another for the literal 15minutes it would take a semi-novice like me to install. sincerly unhappy. Paul Moore Coventry,RI 02816

Steven Rhoads

Picked up a used computer at a good price

Ellen House

I have had computer problems successfully resolved by PCW on two different occasions. I recommend PCW if you want someone knowledgeable, trustworthy, and affordable, but not flashy, smooth-talking, or slick in their approach.

Paula Reed

"I have been a customer of PCW Computer in Warwick in the past. They definitely need to improve on customer relations. They are rude, abrasive and dismissive to customers. They are disinterested in the concerns and needs of each customer. I was dismissed as someone they were not interested in helping at all regardless of the fact that i was interested in purchasing another computer and upgrading the desktop i needed help with. My questions were not answered and i was told they would get to my computer when they were ready even though this was during a time of day when they were not busy [just me and another person were the only customers in the building and the other person was heading out the door when I arrived]. They are not computer literate. Overall they are not very good at fixing older computers that require the retrieving of lost data. I wish I had known this before I sent my desktop there the other day! My last experience with PCW was so negative that I have found another local computer business for repairs and upgrading which is much more customer oriented and knowledgeable. I will definitely do my homework by reading Online reviews of local companies to avoid making another mistake." Parts of this review were taken from a previous posting by an individual that had the same experience that i encountered. I felt it important to repost that review and add comments regarding my experience. It is unfortunate given the climate of today's business success rate that employees are not better chosen to create a positive customer experience!

Primo Pete Rock Dilla

Ive had 2 experiences with them now and each time was as good as you could ask for. Great staff, very prompt work and extremely fair prices. The 2nd time I brought my comp in they diagnosed it, fixed it, replaced my faulty RAM card that I purchased from a sketchy eBay seller, put the old one back in, and they did not even charge me one dime.. I don't know that any other spot would have done that. Time is money and there time is valuable yet they were considered of me the customer. I highly recommend!

Jaime Audette

I went to PCW to fix a broken "O" button on my laptop. They did something with the BIOS and now I am completely locked out, the laptop is completely useless, an over-sized paper weight. They won't fix what they did because they can't figure out what they did and insist on charging me for figuring it out. I don't know if they were trying to drum up business for themselves or if they are just incompetent. Either way, they are useless.

Nick Demty

At work, we had a laptop's OS crash on us. The laptop had important documents stored on the hard drive, which we needed ASAP. First we tried Best Buy and they would not even look at it without an appointment. In addition, the diagnostic would cost $100. I brought it to PCW and George diagnosed the issue on the spot for free, then was able to transfer the information onto a hard drive all in one day. Overall great experience.

Chris Hardisty

Our computer would not turn on so we went to the Geeks. They couldn't fix it there and would have to send it out. We went to PCW and they quoted us a fair price and fixed it while we waited! Definitely recommend!

Paul Moore

My experience was being charged for diagnostics when none were needed. I know enough to tell him what to replace, I had to have an apple authorized repair center do the work though,. At least a few of the parts were not oem and noticeably inferior some used as well all at a high enough markup to purchase a non-working comp for parts and have them all. Ribbon cable to the Hd and low light/ ir sensor broke the 1st week and it was half the width of the one in my 13" MBP . All in all I was charged $180 in parts I priced at $30 max oem new so a 600% mark up on parts not itemized in the invoice. another for the literal 15minutes it would take a semi-novice like me to install. sincerly unhappy. Paul Moore Coventry,RI 02816

Steven Rhoads

Picked up a used computer at a good price

Ellen House

I have had computer problems successfully resolved by PCW on two different occasions. I recommend PCW if you want someone knowledgeable, trustworthy, and affordable, but not flashy, smooth-talking, or slick in their approach.

Paula Reed

"I have been a customer of PCW Computer in Warwick in the past. They definitely need to improve on customer relations. They are rude, abrasive and dismissive to customers. They are disinterested in the concerns and needs of each customer. I was dismissed as someone they were not interested in helping at all regardless of the fact that i was interested in purchasing another computer and upgrading the desktop i needed help with. My questions were not answered and i was told they would get to my computer when they were ready even though this was during a time of day when they were not busy [just me and another person were the only customers in the building and the other person was heading out the door when I arrived]. They are not computer literate. Overall they are not very good at fixing older computers that require the retrieving of lost data. I wish I had known this before I sent my desktop there the other day! My last experience with PCW was so negative that I have found another local computer business for repairs and upgrading which is much more customer oriented and knowledgeable. I will definitely do my homework by reading Online reviews of local companies to avoid making another mistake." Parts of this review were taken from a previous posting by an individual that had the same experience that i encountered. I felt it important to repost that review and add comments regarding my experience. It is unfortunate given the climate of today's business success rate that employees are not better chosen to create a positive customer experience!

Cameron The Great

Been here before. Great staff and cheap!!!

Michelle Hoell

Great, fast service. Kyle waited on me, he was very knowledgeable, & very helpful. I have been recommending PCW to everyone. I will be a repeat customer.

Quinn Martin

"Friendly staff, but small junky place with high prices"

Leighann Killea

They are awesome! So happy with my computer

Daniel D.

I couldn't find a power cord for my old laptop, quicker and less expensive than the internet for a replacement cord. Nice people reasonable prices.

Evan Sloan

Very rapid service, fair pricing, and excellent staff. If you're looking for no frills, but professional and inexpensive computer repair, these are your guys.

Michael Grass

Quick turnaround time and answered any questions PERFECTLY

Maxwell Reid

The technicians at PCW have successfully serviced two of my desktop computers and a laptop. I can call for information and advice before bringing in components. These people are not retail clerks. They are well-qualified and experienced in a fast changing technical field. Highly recommend their service and won't hesitate to return when the need arises.

MJ Ismail

You better think twice before you service your Computer there, you will get charged for nothing.. I don't recommend them at all...

Tyler

Friendly staff, but small junky place with high prices

Jbf53176

Excellent service, honest and fair with their diagnostics, and feedback, and best of all the two owners Kevin, and George are always available to take the time and help with any questions I have. I highly recommend PCWComputer on Bald Hill Rd. To anyone j having issues with their electronic devices.

Cameron The Great

Been here before. Great staff and cheap!!!

Michelle Hoell

Great, fast service. Kyle waited on me, he was very knowledgeable, & very helpful. I have been recommending PCW to everyone. I will be a repeat customer.

Quinn Martin

"Friendly staff, but small junky place with high prices"

Leighann Killea

They are awesome! So happy with my computer

Evan Sloan

Very rapid service, fair pricing, and excellent staff. If you're looking for no frills, but professional and inexpensive computer repair, these are your guys.

Michael Grass

Quick turnaround time and answered any questions PERFECTLY

Maxwell Reid

The technicians at PCW have successfully serviced two of my desktop computers and a laptop. I can call for information and advice before bringing in components. These people are not retail clerks. They are well-qualified and experienced in a fast changing technical field. Highly recommend their service and won't hesitate to return when the need arises.

Tyler

Friendly staff, but small junky place with high prices

Jbf53176

Excellent service, honest and fair with their diagnostics, and feedback, and best of all the two owners Kevin, and George are always available to take the time and help with any questions I have. I highly recommend PCWComputer on Bald Hill Rd. To anyone j having issues with their electronic devices.

Nemesis Guitars

Been a customer for many years. Excellent service. Their refurbished computers are an excellent deal.

David Vogel

Several months ago, I took my laptop to PCW in order to have the DC jack stabilized. From the way it it was behaving, I could tell the jack had simply loosened; as far as I could tell, it needed only a drop of solder in the right place. The fellow charged me over $200 because, he said, the jack had come completely disconnected and needed to be replaced in its entirety. When I went back to get the machine, he showed me the jack as he "had found it" in the computer. From examining it, it seemed obvious to me that he had forcibly snapped it off the motherboard in order to justify his claim that it was disconnected. Rather than argue (and hoping that the he in fact had fixed it), I simply paid the money and left. A few weeks later, the jack had come loose again. I tried to stabilize it myself, but it was pretty clear that it needed to be fixed by someone who knew what they were doing. I asked around, and took it to a shop that had a solid reputation. When the second shop examined the laptop, they pretty much confirmed my suspicions about what the guy at PCW had done to the machine; they told me that the motherboard had been "broken" in a way that they had never seen before. They also told me that the DC jack had been soldered into place in a "jury-rigged" way that made no sense whatsoever. They had to replace the entire motherboard (which cost some money); the difference is that they were very clear with me regarding what they had to do, and why they had to do it. I certainly never again will use PCW for any reason.

Nemesis Guitars

Been a customer for many years. Excellent service. Their refurbished computers are an excellent deal.

David Vogel

Several months ago, I took my laptop to PCW in order to have the DC jack stabilized. From the way it it was behaving, I could tell the jack had simply loosened; as far as I could tell, it needed only a drop of solder in the right place. The fellow charged me over $200 because, he said, the jack had come completely disconnected and needed to be replaced in its entirety. When I went back to get the machine, he showed me the jack as he "had found it" in the computer. From examining it, it seemed obvious to me that he had forcibly snapped it off the motherboard in order to justify his claim that it was disconnected. Rather than argue (and hoping that the he in fact had fixed it), I simply paid the money and left. A few weeks later, the jack had come loose again. I tried to stabilize it myself, but it was pretty clear that it needed to be fixed by someone who knew what they were doing. I asked around, and took it to a shop that had a solid reputation. When the second shop examined the laptop, they pretty much confirmed my suspicions about what the guy at PCW had done to the machine; they told me that the motherboard had been "broken" in a way that they had never seen before. They also told me that the DC jack had been soldered into place in a "jury-rigged" way that made no sense whatsoever. They had to replace the entire motherboard (which cost some money); the difference is that they were very clear with me regarding what they had to do, and why they had to do it. I certainly never again will use PCW for any reason.

Jason Loffredo

Absolutely the best place to take your old computer to be serviced or to buy a new computer! Those guys are awesome!!!

Lisa Lemoi

George was very helpful and staff was friendly. They explained the problem and I was satisfied with the service.

Kevin Grover

I've been using PCW Computer for repairs and upgrades for years and I've always been very satisfied with the repairs, the turnaround time and the pricing. I would definitely recommend them and will use them again.

Egul sss

DO they Buy used pcs/laptops?

Tim B

Wow! I run my own small home based computer business. I've never dealt with PCW personally, but I ran out of thermal cooling pads and called to see if they sold them. I seen the poor reviews, but after all; I just want to purchase thermal pads which I need to finish a job, so I wasn't really going to have to deal with them. Guess what? Wow! How can they stay in business? This is how it went... After 12 rings... PCW... Good afternoon, I have a quick question... Do you sell the thermal pads used for cooling ic's? Awkward 10 seconds of silence... Click! Really! Was my question too difficult to answer? Could they not verbally say.. sorry we don't sell them. Was it because the thermal pads are so cheap, that it's just not worth it to them? I wish I had an answer, but THEY HUNG UP ON ME. Really, how can a business be that rude to people and still operate. That I think I do know. It's because of idiots like me. Because, even after seeing the complaints, I was still going to do business with them. Please, Please! Don't! They do not deserve to still be in business!!! 07/08/2013

Carole A Murphy

Had my PC fixed there several times, always had really good service at a fair price. Would highly recommend!

Tecknowledgy

I brought my iMac in to be serviced because the LCD needed replacing and it was too old for apple. It took them 4 months to get the computer back to me, always claiming they kept getting the "wrong parts." I finally had enough and asked for my iMac back. I got it back to find a TAPED UP not screwed hack job. The webcam that once worked didnt, the cd rom drive sometimes worked. I opened it myself to fix it to find massive amount of tape where things should have been soldered or screwed. Never again.

Joey Vegas

$140 to install a 2 terabyte hard drive. Dropped it off in the morning it was done before.

Dan Johnson

This experience was pretty much the same as the one I had 15 years ago, the last time I dared set foot in here. The same shelves are there, and they're populated with the same ancient, useless lumps of forgotten hardware. The display cases are filled with strange items that don't seem to merit such a conspicuous position. The man up front was openly hostile toward me, with the apparent goal of dissuading me from paying money for goods or services. Bizarrely, he also claimed he didn't have an item in stock when it was the largest item in the display case. Then he said it was new, despite its seal being broken. Overall, it felt like a crash course in gaslighting. I feel sorry for the young man who was doing the actual work up front. He was responsive and knowledgeable, and he did his best to be helpful. He deserves a better work environment. Speaking as a certified computer technician, I would not recommend this business to anyone for any purpose.

Bill Smith

I went to PCW Computer a few months ago and they fixed my Mac screen, they were the cheapest around and i need it fixed quickly so I figured I would give them a shot, soon realized that it was the biggest mistake I've made. After getting my computer back, the glue that they glued the screen on with was all clumpy on the outskirts of the screen. They didn't take the time to trim the excess glue off which is a very easy thing to do but i looked the other way and was happy that they had fixed the screen. Roughly 2 months later, the top of my screen started to loosen and come off, so I took it to them and asked if they could fix it for me, they said yes and I came back the same day. When i came back, George told me that the screen had another crack in it and that it was already there, which it was not, he must of did it trying to fix the screen, so i told him i wanted a new screen and he agreed to do it for what it costs him to get the screen, $20. I then picked the laptop up once again and took it home. 3 days after i got the laptop back, the whole screen came unglued and was hanging off. I will never be going back to this place. They have horrible customer service, they are lazy and sloppy with their work and they are hacks.

Jacob Mull

My laptop was out of service for a year I was even thinking about getting a new one. Then, I stopped by PCW and said they could fix my MacBook for $500 (Apple was charging $1500) They fixed my computer in 2 days and I couldn't be any happier with the outcome. 6/5

Belinda Plante

They are very knowledgeable with repairing most computers and electronics.

Jason Loffredo

Absolutely the best place to take your old computer to be serviced or to buy a new computer! Those guys are awesome!!!

Kevin Grover

I've been using PCW Computer for repairs and upgrades for years and I've always been very satisfied with the repairs, the turnaround time and the pricing. I would definitely recommend them and will use them again.

Egul sss

DO they Buy used pcs/laptops?

Tim B

Wow! I run my own small home based computer business. I've never dealt with PCW personally, but I ran out of thermal cooling pads and called to see if they sold them. I seen the poor reviews, but after all; I just want to purchase thermal pads which I need to finish a job, so I wasn't really going to have to deal with them. Guess what? Wow! How can they stay in business? This is how it went... After 12 rings... PCW... Good afternoon, I have a quick question... Do you sell the thermal pads used for cooling ic's? Awkward 10 seconds of silence... Click! Really! Was my question too difficult to answer? Could they not verbally say.. sorry we don't sell them. Was it because the thermal pads are so cheap, that it's just not worth it to them? I wish I had an answer, but THEY HUNG UP ON ME. Really, how can a business be that rude to people and still operate. That I think I do know. It's because of idiots like me. Because, even after seeing the complaints, I was still going to do business with them. Please, Please! Don't! They do not deserve to still be in business!!! 07/08/2013

Carole A Murphy

Had my PC fixed there several times, always had really good service at a fair price. Would highly recommend!

Tecknowledgy

I brought my iMac in to be serviced because the LCD needed replacing and it was too old for apple. It took them 4 months to get the computer back to me, always claiming they kept getting the "wrong parts." I finally had enough and asked for my iMac back. I got it back to find a TAPED UP not screwed hack job. The webcam that once worked didnt, the cd rom drive sometimes worked. I opened it myself to fix it to find massive amount of tape where things should have been soldered or screwed. Never again.

Bill Smith

I went to PCW Computer a few months ago and they fixed my Mac screen, they were the cheapest around and i need it fixed quickly so I figured I would give them a shot, soon realized that it was the biggest mistake I've made. After getting my computer back, the glue that they glued the screen on with was all clumpy on the outskirts of the screen. They didn't take the time to trim the excess glue off which is a very easy thing to do but i looked the other way and was happy that they had fixed the screen. Roughly 2 months later, the top of my screen started to loosen and come off, so I took it to them and asked if they could fix it for me, they said yes and I came back the same day. When i came back, George told me that the screen had another crack in it and that it was already there, which it was not, he must of did it trying to fix the screen, so i told him i wanted a new screen and he agreed to do it for what it costs him to get the screen, $20. I then picked the laptop up once again and took it home. 3 days after i got the laptop back, the whole screen came unglued and was hanging off. I will never be going back to this place. They have horrible customer service, they are lazy and sloppy with their work and they are hacks.