I started out having a positive experience. Everything was great and they were very helpful. They delivered the furniture on time. However, when the piece of furniture came and it was stracted up and torn. I went into the store and they apologized and ordered me another. When the delivery guys came back, they said it had been a floor model and the store employees should have advised me of this when I ordered it. The next piece arrived fine, and everything was great. I now have to send it back because we have a permanent replacement and don't need the piece anymore. They were supposed to be here between 10 and 2 today. They hadn't arrived by 2 so I contacted them. They told me it was due to be picked up tonight. I told them that was incorrect and that I was advised by the manager it would be between 10 and 2. I was told that they had 2 people out yesterday so they had to catch up today. I did not receive any phone call altering me that they would be late. I have had to contact them 4 times today, even though the manger told me he'd call me with an update. I told them I had to leave the house by 5:00 today because I had plans. It is 6:30 and I have since had to cancel my plans because they're still not here and the manager did not call me with an update.. I currently have 2 loveseats in my tiny apartment and no room to move because the furniture is in the middle of the floor. I just spoke to the manger again and he said his guys are still out and I am one of the people they are coming to, but hecan't give me an ETA. It is bad business to give someone a 4 hour window, miss that window, and not even call to alert you that they will be 5 hours late.