Reviews of P2P Computer Solutions (Computer Repair)

Gary VAQ

I have had much excellent work done by P2P Computer Solutions on my home computers. A very knowledgeable staff solves the problems quickly and gets the results to you ASAP for pickup at a very reasonable price. Accordingly, I can highly recommend them as a retired member of the research faculty at Penn State!

Daniella Cappello

Made me pay $26 just to see what was wrong with my phone and then they couldn't even fix it. Also had to call them from a friends phone in order to see what was wrong because instead of emailing me they tried contacting me by phone, which was broken and in their possession. So theres that.

Mishael Singh

Replaced 2 iPhones with swollen batteries. Very friendly.

Linda Littleton

I was totally pleased with my experience with P2P. I took them what seemed to be a difficult problem (intermittent shut-downs of my computer), they ran it through extensive testing, diagnosed the problem, and had it fixed quickly. I dealt with Matt, who was a nice person, very professional and knowledgeable. He called and texted at each step of the way. I'm the sort of person that tends to fix things myself but in this case I needed to go to someone, and I couldn't have been more pleased with P2P.

Ashlee Fisher

Had my broken phone fixed within hours of checking it in... Great repair!

John Gardiner IV

Not just a job well, but PHENOMENAL customer service. Unparalleled in their kindness.

Rohan B

Good service

V. G.

The people are very professional. My macbook pro was fixed. They did thorough diagnostics, which costed $45, after which they determined that the battery was the issue, and not the motherboard. They ordered the battery with overnight service which costed $45 shipping charges. But when the battery did not come from the vendor till a week later (back-order), they refunded these charges. Overall, a very positive experience. The computer works well so far.

Jeff Shoemaker

My son had complained about his phone for months. The friendly staff put in a new battery and reset the phone and it is as good as new . The price was reasonable staff is knowledgeable it was a great experience .

Kevin Wall

The team at P2P does nice work. They get the job done in a timely manner and keep you updated throughout the process. They are Apple certified.

Anthony Nastasi

Great fix and quick.

Scott Li

I waited a few weeks after I got my computer back. Everything works fine now. I'm totally pleased with their service. It's a bit expensive, though.

O.J. Johnston

My iPhone was locked and the friendly folks at P2P fixed it quickly. They also went the extra mile to help resolve an additional Apple software problem. I highly recommend them. I'll be going back.

Gino Lin

Pretty fast service. Probably only during summer but my product is under warranty and they have another 90 days warranty after replacement.

Jacob Beck

I bought a wifi dongle here, and the salesman assured me that I could "probably find drivers for linux". I thought, what the heck, I'll return it if it doesn't work. Well, it didn't, and they don't accept returns. At all. :(

Ed Dench

Solved the iPad problem quickly

jeremiah baker

It was a great experience quick and fast

Jules Loesch

Fixed my dad's computer screen in no time, and the job looks really good. They even have a 30 day warranty on parts, that's service.

Steven Maher

This place severely overestimates their ability to keep time. One or two hours turned into five. I'm sure they're competent but you better not having anything to do on a day you go here.

Ramy E. Ali

Changed my battery and my phone still discharging very quickly, but it may be other problem with my phone

Shannon Eckenrode

Do NOT utilize this sham. We drove an hour and a half, left the phone as they were scheduled through Apple to replace the battery... show up two hours later and they wouldn't start the repair without PROOF that we owned our phone. Couldn't tell us that when we dropped it off. DO NOT GO HERE. Go to Pittsburgh.

Robin Hill

Leaps and bounds above the Apple support center we have dealt with in the past. I would give 5 stars easy if the tech didn't tell me he would call me in two days and did.

Dennis Snider

Great personnel who helped me and offered support for the repairs. I would definitely return to P2P for service. Thank you for a job well done.

Chloe Mcguire

highly recommend - very knowledgeable employees and quick services - broken technology is stressful as hell but somehow, they made the process enjoyable. I couldn't have asked for a better experience

Brian long

Excellent customer service!

Rachel Richards

Nice employees fast service

Ken Hart

Great service from beginning to end. The staff seems well trained and knowledgeable. The prices seem reasonable as well.

fieldnet1

Very good service! Outstanding!!

Kyrie Murawski

Good location with timely repairs unlike other places. I got my computer back with a new screen in a week and a half. The diagnostic fee is kinda hefty but worth the speed of the repair. Payment though their online system is fast and convenient especially when/if you need to consult other people. They don't always hear the door chime, so you might have to knock on the employee door.

thomas kurz

Computer crashed. They retrieved and transferred all info for me and fix the computer in a few days. Great service would use again

Melissa McCahan

Was hoping they sold used or refurbished laptops - sadly, they do not. They do have a little of everything else. ... just not laptops!

Tim Arnold

My daughter had a piece of a headphone jack stuck in her iPad. They took five minutes and fixed it free of charge. Very nice people!

Peter Menard

Really great service with timely updates and clear explanations of options and costs. Highly recommend P2P.

Loki Parrish

Great service! Replaced my iPad as quickly as possible, and were available to answer questions! Highly recommended.

Bernie Hoy

These guys do a excellent service especially with all traffic of people who expect immediate service on phones without warranties. They have great patience and explain thoroughly what the process and time will be to fix the problem. Thank you P2P

Tatiana Chichilla

Fixed a cracked screen on a surface pro 4 that no one else would touch. Incredibly courteous, fast service. Always a pleasure in person or over the phone. Can't recommend enough.

Pedro Jimenez Antenucci

Amazing. Enough said

Barbara Peters

You cannot get better service anywhere in State College. This company is not only experienced but they actually care about their customers! Thanks Guys!

Rahaf Sindi

!those people are seeking to help you sincerely, the best in state college

Maddie B

First of all, the customer service here is absolutely amazing. When I took in my computer, they were so helpful and explained everything to me. They found out what was wrong on Monday and fixed it and I had it back by Tuesday!!!!! I can’t say enough great things about P2P. Any future problems I have, I will be taking to them.

Dn. Alexander Cadman

Excellent, friendly, prompt service. Great to have an Apple Authorized Service Partner conveniently located here in State College.

Art Heim

Friendly, courteous and very efficient service. One day turnaround.

Tihu Lu

Very expensive place to repair computers with very rude and unfriendly staff! Stay away!

Michael O'Donnell

5 hours for iPhone fix broken lcd and digitizer which was pretty quick. However, it was expensive though coming out to $150 in comparison to competitors $120 nearby( which were closed at that time).

Tom Hanlon

Don't go here/research EXTENSIVELY beforehand. I cracked my LCD and needed a new part + install for it. I took it in and it was required to have a diagnostic done (which is nonsensical since I knew EXACTLY what was wrong with it) for a fee. Then, when they came back with the estimate it was $280 (200 for the part, 80 for the labor) and would not honor the hefty diagnostic fee towards the repair which meant I would be basically paying nearly $350 (which is almost halfway to a pretty decent student computer). As a college kid, that was just too much money to spend without a second thought and I also was advised something was amiss by a friend. I took my computer back and started looking elsewhere, and within 20 minutes walking distance of P2P I got an estimate for HALF of their repair price, with a part cost of around 75 dollars. Something doesn't add up, and my best guess says P2P wants to make as much as they can off of a naive customer- the one who doesn't understand computers and doesn't have the sense to ask questions- as possible.

Kevin West

A preemptive TL;DR: /r/techsupport was more helpful and guiding than the services these people offered; all while doing it purely for the sake of just helping someone. My computer (Windows 8.1 OS) black screened on me one day switching between a game and browser. Restarting resolved nothing. I googled the issue and found a few possible solutions to no avail. Before the end of the night, I posted to /r/techsupport for help on reddit. The next day I dropped off my computer to P2P. I explained to them it black screened after logging in, and solutions through Command Prompt or through System Restore both failed. P2P's first stop was to run diagnostics, for a somewhat costly price of $35.00, but a reasonable way to start. I was told it'd take about one business day to run a full sweep. I dropped off Saturday so I expected to here something Monday morning. I show up Monday morning because I had forgotten to bring the charger with me on Saturday. Only to be told they hadn't yet completed the scan, unlike what I had been told. But they were still running diagnostics, and as I already paid, I wasn't to complain about how they did their job. But I get a call in the evening to say they couldn't see any issues with my computer and wanted to help recreate the issue to better find it (a logical process). As far as they could tell, you turn on the computer, the login comes up and everything is fine. But I explained to the guy it black screens after logging in. The man did not -even once- attempt to log in to run a program. They didn't even check to see if MS Paint would come up. That right there is fairly incompetent check-work. Day 3, I get a call in the morning with results. They explain to me that my OS is corrupted and what would be required would be a full reset. Some people said this was the only result they could find for themselves as well. However, the cost would be $150 to reset/reinstall, and $100 optional if I wanted them to back up. 2 things: 1, the average person can start in safe mode and reset/reinstall a computer for themselves for free. 2, I could still open taks via Task Manager, and therefore would be able to back up myself (literally copy onto an external harddrive). And they wanted $250 for the whole operation. I pick my computer up later that day and check Reddit for more responses for my problem. Another user suggested a different fix to the error, and by God it worked. Almost. I could reaccess desktop, but if I restarted my computer it would repeat the error. He explains to me, I should do a malware scan, asking the specific malwares and programs it would be from. Sure enough, one of those had gotten onto my computer a week ago from a bad link finding WinRar. He knew exactly the problem, and the second problem of it reoccurring. And in the process did it because he was just trying to help someone on the internet. Moral to the story, if you suffer issues with your computer, don't bother here. They'll take the easy way to just reset/reinstall and charge you a small fortune for a last resort you can do yourself for free.

Ross Dixon

Fast and professional

James W. Lundy

Excellent service. Resolved my iMac disk problems.

James Williams

Very Efficient

Marten Duncan

Great job! Very professional, work was done on time and completed well.

Adam Fox

P2P is a top of the line computer service company! They are fast and efficient with tons of knowledge. Nick is one of the best Tech's in town!

Julia Dunkleberger

Claim to be Apple certified. But they’re not. Waste of time. And the lady at the counter put no effort into helping us with our issue.

Kevin Myers

Front desk staff was organized, knowledgeable, and respectful. Time estimate given for iPhone battery replacement for great, actually completed a few minutes early. No complaints with the service the company provided.

Yang Zhang

Great service.

DENNIS CARROLL

Awful. Thieves. Stay away.

T Smith

Easy on line scheduling and screen replacement for my iPhone.

Kimmie Nordeman

This was the worst experience ever it took 3 weeks instead of one (which was what I was told) and they charged me $106 for data backup without even mentioning data backup.

Rose Richner

Nice little place to repair your phone, or buy basic computer equipment downtown. Has a 30 day warranty on any repaired items which has saved me alot of money.

Angelo Marino

good service, nice personnel, quick repair - solid

Ming Xiao

Great and fast service! Easy and professional!

Floyd Todd

These folks are highly skilled and deliver their services when promised, at a fair price.

Mark C

I made my appointment on Apple’s website to schedule replacement of the battery in my iPhone se. They verified that they had 2 batteries in stock 3 days before my appointment and they would have one for me. I arrived for my afternoon appointment only to be told someone came in that morning with two iPhone se’s and they got my battery! I live 1.5 hours away and took off work to come here. This is a terrible example of customer service, but now I’m stuck with having to come back again. They claim they will hold a battery for me, but how can I be sure since they assured me they were holding one this time??? I’m disgusted. I will be driving elsewhere the next time I need service and I cannot recommend this company.

Hemali Tailor

Very helpful and nice.

Sima Lion

Pleasant and efficient. My iPhone screen was replaced in a few hours which exceeded my expectations.

Logan V

Computer problem was diagnosed as a failed motherboard when it was actually a failed GPU. Wasted time and money trying to fix the motherboard as a result.

Ryan Moore

They were very friendly and helped get me a new Airpod when the right one stopped working after only having them for a month. The replacement came in faster than they said it would.

David Gosa

Great service quick turnaround.

Eric Boeldt

Quick and exactly what i needed. They want paid before providing service -- which makes sense to me. Price was very reasonable for service provided.

Cong Chen

Very fast and excellent service.

Palvan Amanov

These people charged us two times more than regular rate and did a very poor job. We had to get the cabling done again. And BTW dont expect your phones to be answered.

Mingrui Shi

looks good but they don't repair 3DS

eddie jefferis

Good, fast service. Staff is really friendly and up front about everything.

Genevieve Stafford

Brought in my Mac with a display issue and had a whole new screen in two days. Fast and reliable service, very polite and helpful as well.

Kevin McCarthy

They are the best in the area. Professional and fast with great personal attention.

Zachary Koss

Basic services are very expensive ($50 for simple diagnostics). Then, they offered to fix my MacBook for $950 which is almost what I paid for it (not to mention they scratched the outside of it). And they are understaffed so expect a 25 minute wait when you walk in. I will never go back to this place.

Robert Weiss

The technicians at P2P Computer Solutions did a great job fixing my computer! They will perform work that other computer repair centers will not do. Thank You Very Much!!

Ryan Gruhn

The best in town! I can't recommend them enough. Quick turnaround time, reasonable pricing and awesome staff. They are definitely number juan in the area!

Spencer Spellman

I was really hoping not to have to write a typical "this place is shady and deceptive" review of a tech place but after multiple difference services provided by P2P, they absolutely fit this description. They constantly provide false information about whether your device is being worked on and they do not even begin repairs or data transfers until days after they claim you will have your device back. This company is definitely shady and I would recommend that you find another service provider in the area if at all possible.

Isaac Tetteh

These geniuses really charged me $50 to run a “diagnostic” on my laptop when my charger port was messed up and I told them that but they decided to take my laptop apart to put it back together to tell me what I already knew what the problem was and on top of that they managed to mess up the hardware of my laptop during their “diagnostic”. They just charged me to screw up my laptop

Alejandro Ramírez

P2P provided me with an efficient and fast service. They were able to identify the problem with my macbook pro and solved it immediately. A few years ago I had to bring another computer with those who at that time were authorized by Apple to provide technical service. It was a disaster. I hope I never have to need P2P services again, but if so, I am sure they will be extremely professional.

Steve T

Easy scheduling online and screen replacement for my iPhone done quickly

Leslyn Radomsky

Very helpful. Solved our issue quickly !

Kyle Foss

Very professional team, fast response, as well as a modern tracking system to monitor the progress of your item. Went the extra mile to make sure, what I got back was better than what I sent it in. I appreciate the work guys.

Jackie Mathews

Expensive!

Sara Jenkins

Zach was very friendly and helpful! I needed my iphone 6 battery replaced and had a new screen protector put on. Reasonably priced and good service. Thank you!

Emily Chertow

Great customer service!

Jessica Yang

Excellent service and fabulous staff. They are by far one of the most professional and helpful stores

A Google User

If this place is an Apple-authorized service, I'll never buy Apple products again! Waste of time and money.

Beth Johnson

The people working here were very knowledgeable and accommodating, as I was from over an hour away they worked with me to get it done the same day.

Sidney Berenson

My computer display was super messed up so i brought it in to p2p and they had it back to me by Friday! The lady who helped me was super nice and they also emailed me with updates throughout the week. 10/10 would recommend!

T Family Adventures

Quick, friendly service. Turn around time was less then 24 hours. They were very knowledgable. We will definitely use them in the future.

Fritz Ritz

The folks at P2P took care of a nasty virus and then restored the operating system, upgrading it to Windows 10. It was a lengthy process, but they persevered. They were most courteous and helpful. Their price was quite reasonable. I have used them in the past and have never been disappointed. M. C. Ritz

Gary L. Gray

Very professional. They solved the problem I was having with my Mac when Apple could not! I just wish they would phone when my computer is ready instead of sending an email that I might miss if I am busy.

Jennifer McEntaffer

Main lady I dealt with was super nice and helpful. Had to order a new phone from Apple and it came the next day when I thought it would take 3-5 days. Very happy with P2P and would recommend to others.

AJ Czap

Great and fast service!

Lia T

Do NOT go here. 1) It’s not ADA accessible. 2) Their hours are not reasonable for working people. They need to have at least one late evening & weekend day available. 3) You have to make a minimum of 3 trips to get your device fixed: 1 to drop off, 2 to pay (bc they won’t accept payment upon completion after the ‘go ahead’ to complete repairs), 3 to pick up if you are lucky. I was told it would be ‘a day or two’ when I dropped my phone off on a Monday. My phone wasn’t ‘fixed’ til Friday when they mailed it, at my expense, because I couldn’t afford to leave work early 3 days in one week. It arrived Wednesday & it wasn’t til Thursday I could get a friend to help me insert my SIM card & power up my phone. Then I excitedly open the camera & it looks like they used a substandard part because the zoom won’t work & the colors are faded/washed out & there is excessive glare from indoor lighting.

Lexi Boone

quick service, repair looks just like new! the staff is super friendly!

Paige Andrew

Great service at the desk, cost of having information removed from an old desktop hard drive to a portable one was fair and what we expected, and best of all we had the portable back in hand the next day -- which was a pleasant and unexpected surprise! We will continue to do business with P2P in the future.

Carolanne Currier

Replaced my iPhone battery within the time specified. Good service.

Roger Bracy

Computer as good as new, great place to fix your device.

Matthew Beckman

I never leave bad reviews, but if I had the same interaction with a car mechanic I would take the car somewhere else so I'm going somewhere else. I called to request an estimate about a repair for a 2015 MacBook Pro. The keyboard & touchpad are unresponsive, which I can see from Mac forums is a common failure mode for 2015 and 2016 models. I called for a best-case-scenario ballpark estimate so I can weigh the cost/benefit of repairing the computer vs replacing it. The person on the phone was unwilling to provide any information at all, because only repair technicians can give estimates. I asked if there was speak a technician in the shop, and she said yes but refused to let me speak with one because they are busy. I called on Monday morning 20 minutes after the shop opened, I have to think a technician could spare (literally) 1 minute to speak with a customer. Instead, she insisted that I need to leave my computer with them for 2-3 business days before anyone could provide an estimate. I can see that P2P has great ratings and I have no reason to doubt they probably do good work. However, if you had the same interaction with an auto mechanic (they won't talk for 1 min, just leave your car for 2-3 days), you would go somewhere else. I'm going somewhere else.

Lior Sternfeld

Excellent kind and professional service. The team at P2P took care of a complicated issue I had with an external hard drive and were really dedicated to solving the problems, going more than one extra mile with that...

Stacy Dorner

Very prompt service and was kept up to date. Friendly and helpful people.

Prakhar Biyani

They are thieves dressed as computer guys. I went there for repair of my water-damaged laptop. Since I needed my laptop soon, I paid the rush fee ($50) in addition to the diagnostics charges ($35). After that, they took my laptop and didn't call me for 2 days despite their saying that rush fee means next day update. I was the one who always called them. After that they said, my motherboard is "fried" and I needed to replace it for which they asked $400. You cannot believe they asked me $150 to transfer my hard disk data which, later on, I did myself with the help of my department's helpdesk for free. This much said, the worst part is they took my 2GB RAM chip. I came to know about this when I got my motherboard "repaired" (not replaced) in just $25 from some other place and when I started my laptop and checked RAM, it showed 4GB instead of 6GB. When I came back to them regarding this issue (after a month) they denied and only after I took a strong stand, they said that they will look and let me know the next day. As expected, they didn't call me for 3 days and when I went there on the 4th day, they gave me my RAM. I have not seen such unprofessional guys in my whole life. So please beware of these guys. These guys have superficial knowledge about computers. Even after reading this, if you want to go to them, then just follow these advise: 1. Never ever opt for a rush fee. Its a farce and too expensive. They do not give you priority. 2. Check your computer for its accessories like RAM, hard disk , network card, etc. after you take it from them. They are thieves!

Allison Lutz

Got an iPhone battery replaced, only took 2 hours, a lot better than waiting 2-5 weeks to get an appointment at the PA Apple Store. Would recommend this store to anyone needing their iPhone battery replaced.

Deb Kerr

Fast turn around and followed through with the problem.

Amber Reish

I came to P2P for an IPhone battery replacement. The staff was friendly and professional, the price was reasonable and my phone now keeps its charge throughout the day! Thanks for your help!

Jan Brugmann

Great place for Mac and i-device repair although they offer other computer services as well. One of the very few Apple certified shops in the area doing warranty work as well as regular repairs. Great and knowledgeable staff and competitive prices should you not be covered. The biggest advantage is the location, so close to Campus which makes it extremely convenient for students and locals alike.

Wilson Zhang

Great place to fix your apple products!

Chow Alex

Nice place to repair your iphone and ipad.

Huiwen Chen

very good service

mert soykan

Do not use their services !!!!!! They took my laptop for a simple fan replacement and were unable to do so. They also charged me $120 and my computer was never fixed. I am still trying to get a refund for about 2 weeks. I can assure you that you will regret giving your computer to them. Try another store.

John Pilch

Very knowledgeable and friendly staff. They helped fix a software glitch I had been having for a week. I was in and out in 20 minutes

Rod Burnham

Staff very knowledgeable and extremely pleasant!

Susan Saxman

Fast and dependable service. I can't say enough about Tyler. He is so professional, courteous, and kind. Goes above and beyond . This company is great for all your computer needs.

Devin McDuffie

needed to have my beats headphones fixed. Super friendly people and got my headphones back within a week

吴立昱

Great service quality! I would like to recommend.

Yixi Shan

If you have severe issues with your iPhone, like cannot power on. Don't go to this place. They cannot fix it anyway and they delay your delivery to Apple repair centre a lot. The correct way is to schedule a shipment label on Apple official website and it is an overnight shipment to Apple repair centre for free. It saves you tons of time. Good attitude though.

Chris Jacobs

Very polite and fast service! I came back with a slight problem with my screen and they took my phone in an instant and fixed it good as new within hours

Sofia Roitman

Great service! My track pad was acting up so I went to P2P to get it checked out. I dropped it off on a Tuesday, Thursday I received an email with results from the diagnostics, and by Friday my computer was ready to be picked up. All in all an easy and painless experience and I will be sure to go back next time my computer needs repairing.

sucheta dembowski

I am impressed with the technical competence of the employees of P2P. They diagnosed the issue, sent it out for service, and RETURNED it to me all in less than 5 days!!!

Spencer Krawitz

My phone was malfunctioning and it shut down. The fixed it within two days and it’s brand new. Can’t thank them enough.

Sidney Long

Before making a trip to state college I emailed this company to see if they can fix my rear facing camera on my iPhone and to quote me on a price. I received and email back stating the fix would be $140 +tax and it would take 2 hours to fix my phone to come down anytime they are open. On Monday I make a trip down to P2P Computers and the receptionist tells me they have to do a mandatory diagnostic test and that would be a $35 fee. Not once was this communicated through our emails. She then states that it will take two hours for the fix if they have the part for it. Not checking to see if they have the part before I leave the store or anything. I come back after the amount of time and they have done NOTHING with my phone. She tells me they don’t have the part in stock and asked if she could keep my phone overnight so they can install the part on Tuesday. I told her no with my job I can’t be without my phone. I said I would return Thursday to have the part installed. Thursday comes around and I call P2P before driving up to make sure they will be able to fix my phone this time. The guy on the phone tells me they do not have the part for my phone. I asked him why not, I was to leave my phone over night and 3 days later you don’t have the part for it. He couldn’t give me an answer and said if the shipment truck comes today he would call me. I would never recommend this business to anyone. They are sketchy and unreliable. In the end I took my business elsewhere to get my device fixed.

Moorw Lone

Good customer service

Gary Fox

After doing an Apple update phone did random things. Several trips to local Best Buy store, kept saying could not fix, Apple suggested P2P computer solutions in State college, They had it fixed in less than 15 minutes, if you have Apple problems I suggest these people, especially Zachary

Bill Wagner

Great place to take your sick computer. They had mine up and running like new in no time. I would recommend them for any computer or phone problems

Sandro O'Neill

Quick and efficient service!

Erin King

So far it's been one long expensive, never-ending, nightmarish hassle since I brought my iMac computer home from this place after two weeks of being without it. Nevertheless, I am still hoping to get my issues resolved. I am presently working directly with Apple support so that just maybe I won't have to drag my heavy iMac to crazy downtown State College, PA from Bellefonte, PA a second time.

Luis Roman

Absolutely terrible. I dropped my laptop off for a repair, I was told it'd take 1 day to fix. I don't receive a call for several days and when I call them to check up on the status, I am told it is a whole different problem and they're going to require another few hundred bucks to fix it. I'm feeling skeptical so I request a refund and they tell me it'll take them about a month to get the money back to me... Absolutely terrible.

Kasey Mendez

Took care of my problem immediately. Very happy with the result

Jack Goga

Professional staff with good customer service. Appear very knowledgeable in Apple i phone products. would highly recommend.

Rod Kirsch

P2P provided great help and assistance while the Apple help line, customer service line, and Apple staff at the “Genius Bar” could not. They have also been very helpful on several occasions to my daughter when she was a student at Penn State. Based on my experience, I highly recommend them!

Chris Babst

Pretty pricey but they get the job done

Geri Budd

The service at P2P was amazing. I had consulted both the Geeks and Geniuses about my problem. They were no help, but Matt at P2P understood and could see exactly what I was talking about. He ordered a new screen for my 2 mo old Airbook and installed it and sent the computer back to my home within 3 working days. I cannot speak highly enough of P2P! Thanks!

Nate Bauer

Professional and courteous - they're the only authorized Apple servicing spot in the area, so a cracked iPhone screen replacement is Apple pricing, and doesn't void the warranty for future incidences if there ever problems again.

KELLY MARKS

ZERO STARS !!! If I could do 0 stars I would. Terrible customer service. What they tell you on the phone and what actually happens are totally different. They quoted us $47 and 1 hour for battery replacement. We had an appointment at 10am. The phone was done at 3:00 and cost $80. They were extremely rude and unprofessional. There were multiple people in the store that were complaining due to similar situations. Go anywhere else but here

aziz Gueye

Held my Mac for 5 days for a battery replacement and did not do anything as they tried to be cheap on shipment method when I paid them $157. They did not want to spend just $20 for a next day delivery of the part. Do not recommend these clowns at all!!!

Eugene eugene

Had a bad keyboard on macbook pro..warranty work..droped off monday and tue got message that was done...very happy with speed and service..thanks

slanich

Excellent repair service on my MacBook Pro. P2P is fully certified as an Apple Authorized Service Provider, meaning they know what they're doing, they will use genuine new Apple parts, and they can save you a trip to an Apple Store (over 2 hours away for me). If they have questions about whether your device qualifies for a warranty or other free repair service covered by Apple, they will clear it with Apple. Very happy, I will use them again.

Thom Tyson

MATT HILL WAS ESPECIALLY HELPFUL TO MY NEEDS AND WAS ABLE TO TURN AROUND A REPLACEMENT OF MY MAC BOOK PRO DISPLAY SCREEN WITHIN 24 HOURS. HE PROVIDED ME WITH EXPERT ANALYSIS AND IS CLEARLY KNOWLEDGABLE ABOUT APPLE PRODUCTS AND WENT THE EXTRA MILE TO ADDRESS A NUMBER OF TECHNICAL CONCERNS. I WOULD RECOMMEND HIM AND THE COMPANY HE WORKS FOR WITH NO HESITATION. HE IS FAR BETTER THAN MANY OF THE GENIUS BAR FOLKS I HAVE ENCOUNTERED OVER THE MANY MANY YEARS AS AM APPLE USER..

Mark Frank

Got an iPhone battery replacement. Service was excellent. Employees are clearly willing to help.

Forrest Bonjo

I was unhappy when I brought my computer here. they look slick and they really are. when I brought my computer in I was given a quote of between 60 and 120 dollars. when I received a call several days later, I was given several different prices all of which exceeded what I was originally told the repairs would cost. when I asked for the service with the most modest price the technician immediately called me back and told me that the price he had given me was wrong and that the lowest possible price he could give me was several hundred dollars more then what he had previously told me. When I took the machine elsewhere I was charged approximately half of what these guys wanted. Its pretty obvious when a business is just trying to take advantage of a bunch of college students during finals. I think its pretty shameful actually

Liz Eisenhauer

Extremely frustrating. It took them 5 days just to run diagnostics, they came up with nothing but reported to me that they were able to replicate the issue I was having. Despite seeing the issue, they said they did not have the authority to do what had to be done to fix the issue. They sent it to the Apple depot, who kept it for weeks, then finally sent it back to p2p without fixing the issue. Apple claimed they could not replicate the issue, and the p2p technician never wrote down that he was able to replicate the issue. So p2p was completely useless and negligent.

Dylan Morris

Paid $37 for a mandatory diagnostic even when I told them the motherboard needed to be repaired only for them to tell me exactly what I had said and that it would cost over $400 in repairs to replace a power jack. After saying no, as that would be half the price of the computer and there are refurbished ones on the market for $140 to $160, they horribly reassembled my laptop by not putting back one of the motherboard screws and losing some of the bottom grips on the laptop case. They have horrible business practices and policies in place. Find and support a local tech enthusiast, not a business like this.

سعود عزيز

Good

Christine Force

Needed an Iphone 6 battery replaced, they were very helpful and had it completed in the time allotted. Cost to replace the battery was very reasonable. Would highly recommend.

Ricardo Badchkam

Excellent customer service.

Nick Tarsi

Don't know quite where to start with this one. I mean c'mon man, I went there for a simple fix over the summer and left in a fit of rage. I had an Apple Mac that got a little roughed up at a party we had the night before and needed a slight fixer up (new trackpad, keyboard cleaning, reconnect the screen and keyboard that were completely apart), but alas they literally rejected me. I mean I was willing to pay some decent money, but they told me there was nothing they could do. Thankfully, I was able to go home and give it a simple fix-up myself: nothing a little elbow grease, a few rolls of duct tape, and an industrial strength hammer can't fix as my dad always says! ANYWAY, steer clear if you need any task more difficult than installing Microsoft Office from these "computer geniuses..."

Jordan Galida

Very fast service.

Sue Merritts

Thanks you guys are the best! I was having issues with an old employee popping up in my current email and other accounts and Nick got me up and running for new business! Thanks!

Tricia Soccio

I took my 12 year old son’s computer in with a broken hinge. He was charged $50 to diagnose it and tell us after a day they couldn’t find the part. A valuable lesson for my son to choose your service providers more carefully. He’s also warned all his friends.

Rebecca S.

I am so glad I came to them for my computer repair. The man who was helping me, Matt Hill, did everything he could to get it fixed for free, and succeeded! Matt reached out to me when he heard of a program Apple extended to fix a keyboard problem that my computer was having. Not only did Matt contact me but he also worked with Apple to get my computer pushed through. I am so grateful for all his help! I would definitely recommend P2P to anyone in the State College area. The staff is friendly and helpful and they get things done in a timely manner.

郑益

Very kind staff and efficient service! I tried to ask for or a repair for my iPad. Though they could not repair it, they instead helped me send it to Apple and gave me a full replacement!

Mick Smith

If at all possible, I would try to avoid going to them for computer repairs. If you must use them, just expect the time window that they give you to be tripled. I have gone to them for computer repairs twice and once time a one day time estimate turned into a week. Do not feel forced to you use them because they are the only apple recognized provider. Many better places I would recommend downtown.

John Buckwalter

After various attempts by Verizon to update/restore my iPhone, Apple wanted me to drive to my "nearest" Apple Store in Lancaster to send my phone in for repair, but finally offered up a closer business, P2P Computer Solutions. After a quick phone conversation, I stopped in to drop off my iPhone to get repaired. The staff was ver friendly and very informative about the process. I received an email with my ticket number and was instructed to call any time I wanted an update. I was contacted a week later and was told that my replacement had arrived. When I stopped back in to get my phone, the staff was very friendly and presented all information about my repair. I will certainly work with them again with any issue I would ever happen to have again and would recommend them to everyone.