Reviews of Gateway Kia of Warrington PA (Computer Repair)

Janet Pratt

Bought my car there and was very happy

John Chrostowski

Came in for car show tickets. Gateway Kia gave me a pair of tickets, no questions asked, no sales pressure.

Kiran G

I went to see the Kia Nero EX with advanced package. Impressed with the way Richard showed me the Touring model. He was friendly and explained everything with patience. But after test drive I came to know that EX with advanced package is not available but still got tempted to buy the Touring model. I asked for one day to decide. At the end I came to know that the model which I looked is not even Touring but it is S Touring and also not the color I need. So didn't go for it. Definitely this place is good and the people working here are good with no tantrums.

Jana Transportation Inc

Excellent customer service, great location. This is my 2nd purchase from this Dealer. They have been doing great service. I would recommend Gateway to all

Suzanne Maruska

I want to preface this by saying Stephanie, Autumn, and Sean were all great. My issue is with whatever technician "diagnosed" the AC issue in my 2015 Rio last week (6/29). I live an hour away in Philly and bought the car from Gateway last year. Last week, my AC went out and I made an appointment for Saturday to get it checked up. I work during the week and this was literally the only day I am able to to this. I waited for only 20 minutes before I was told that Gateway had to open an issue with Kia because it seemed like the issue was something that could be covered under warranty, and it wasn't a simple issue with the freon like I had initially thought. They specifically told me that the technician got weird readings from whatever machine measures the voltage to the compressor. I was told I had to come all the way back on a weekday (because this was all to complicated and time consuming to do on a busy Saturday) and leave the car there since it needed a lot more diagnosis to find the actual problem and I live too far away for their shuttle to take me home while they do this time consuming thing. So I drove all the way back home in the hot car and then my husband and I drove all the way back yesterday in separate cars (his car hasn't had AC work in years so this was a lot for us in this heat) and left the Rio there overnight. I got a call about an hour and half before Gateway closed today saying that the issue was the freon and the repair had been completed

Jared Illg

Simple great service. They were open and upfront on the costs and finished ahead of time. Great communication.

Gene Ball

Very attentive to your needs and wants.

Gerald Abrams

We want to say thinks Gateway Kia for helping us every body work with us on a professional level and embracing us as family we prefer everybody to do business with you guys thank you Gateway Kia...

Joe Dimartino

Gateway Kia of Warrington has an excellent sales and service staff!! They made me and my wife feel like family and made our buying experience the best we’ve ever had in years!!! I would recommend Gateway to all of my friends and family!!

Katie Zlotnick

Nice dealer...didn't buy car there as I found another car I liked better but this sales help was really great!

Lindsey Jordan

I had a great experience at Gateway Kia. I had gone a few months ago just to look and received all the information I wanted and then some with no added attitude for not buying that day. Visited a few other dealers after and my experiences there were awful so when I was ready to buy I went back to Gateway, had the same salesman I saw the first time, Chris, and walked out with a brand new '14 Forte paying exactly what I wanted to. I would highly recommend Gateway Kia.

Marita Cohen

Always amazing service, no matter who handles my car at the service desk! Hands down, amazing service!

Janine Ciccone

Any salesperson or service person I have encountered has been extremely helpful and personable. I just bought my second car there and have no complaints whatsoever! Highly recommend!

Susan Sturdee

This place has the worst service department. I had a 2004 Spectra and 7 batteries. The last one put in my car that was suppose to be brand new lasted 6 months. When I questioned them on it they blamed me. Awful place to go for service.

Wim Lindeboom

I brought the car in for the normal maintenance service as recommended by the window sticker mileage. I was extremely pleased when I was alerted that next month the car will be due for a state inspection and I was asked if I would like to care of that as well. It would safe me an extra trip and time. Then I was told that the most current AllState card was missing from the car's documents folder. The service person called AllState and the insurance card was sent to the Gateway Kia office printer. Everything was taken care off as efficient as possible.

Scott Godshalk

My daughter's Kia was taken here for warranty work. Long story short, there was some initial concerns, and I had some discussions with the service manager. I was VERY impressed with his professionalism, and we talked through the situation. The team was great, and I felt like they listened and provided outstanding customer service. They handled the repair and went above and beyond. Thank you Kia of Warrington!

joanne caricari

Loved my experience with gateway overall I loved Rob he made it easy with paperwork and and purchasing SUV thank u again will recommend you to all my family and friends

Chrissy Turner

Everyone at the dealership was very nice and welcoming. Bill was very helpful and very personable. I would definitely buy another car here!

Jeffery Craddock

A head light works good

steve carlettini

went to look wound up buying loved the place Stephanie was a great salesperson and Ray was extraordinary i will be back

Ross VanSant

I had a great experience at Gateway Kia of Warrington. I don’t have a Kia but I chose gateway because they have the best mechanics, best tools and the best service department around. The location is convenient, right on 611 at Bristol road and the biggest selling point was the early morning hours, Autumn was bright and cheery even at 7am. I was able to drop my car off before work and when I picked it up, it felt like a new car! Autumn Handy is the best service advisor I have ever met, she was so nice and explained everything to me and best of all, my bill was much lower than I had planned for. I will keep coming to gateway Kia because they do a great job servicing any car and they are so nice.

Karen Werthmann

I have been bringing my Kia Sedona 2007 to Gateway for maintenance since I bought it there in 2007 as well. Service has been excellent even if I had to wait a little longer to get a particular service done. The wait part is worth it knowing the van is being maintained the right way by expert mechanics. Thank you Gateway!

Pamela Holder

Just purchased a 2020 Sportage. Stephanie was our salesperson and she was the absolute best!! The financing was easy too. We even went back the next day because I had trouble pairing my phone and they came out to help when the place was clearly busy. Great experience!!

alex frattaroli

Best place to buy a vehicle hands down!! They have an amazing staff who puts your needs first!!! They are very knowledgeable, friendly, and attentive. They’re prices are the best as well. I had terrible 400 score credit and they got me approved!!

Katelyn Brandt

I had a wonderful experience at Gateway Kia. Meghan, my saleswoman, helped me find the Kia Forte, a perfect fit for me! It was my first time purchasing a car, she helped explain the process to me and made me feel comfortable with this new experience. Everyone was very kind and helpful. Overall, it was a great new experience and I would recommend Gateway to anyone!

Samantha Schultz

I am very happy with the purchase of my 2015 Pre-owned certifed Kia Sportage. Alex and Rick were awesome, very helpful and willing to work with my budget to get me into an afforadable car. Staff was also very pleasant, Would recommend.

Denise Todd

Service appointment; 5 stars-- check in was immediate. Clerk was friendly and reviewed my appointment items with me. Quick service; waited less than an hour for full oil change. Reason for 3 stars: Waiting area is on 2nd floor that has a very steep incline. Awful for those with mobility issues or breathing issues. No ground level seating area except for sales. Sales floor is generously spaced. Consider waiting area on ground level. Seating outside would be a bonus!

Kevin Thatcher

Barry Kabinoff is one handsome gentleman some would say a young Robert De Niro!

Kelley Shoff

I highly recommend gateway Kia of Warrington to anyone! I unfortunately messed my credit up years back and tend to have poor luck with being approved for ANYTHING. Well, the guys here at Kia worked their magic and got me approved for a brand new 2019 Kia soul !! I absolutely love my new car! And the customer service that came along with getting it...everyone was so nice and informative and made me feel comfortable. I tell everyone I can, go to Kia in Warrington! They are the best! I'm very happy with my entire experience.

Bill Holly

I have dealt with Autumn Hardy before and as usual she was friendly, helpful and professional. Service was completed as promised and was given a ride home after I dropped my car off. Would highly recommend.

matthew lopez

They helped me find the perfect car for me at a price that I could afford.

Matthew Mercurio

The whole team at Gateway Kia is awesome super friendly willing to work with most people in terms of sales and always courteous

Samantha Smith

I had an amazing experience with gateway Kia in warrington. They were very helpful and worked with me for my payments, considering my poor credit. I’m giving a five star rating if I could go higher than that I would. I’m in love with my car as well as the service I was provided with. You guys are AMAZING THANK YOU SO MUCH!

Chris Ellis

About impossible to deal with. I will never forget telling the sales guy and manager that Murray beat them by $1000 and i did not even go there. They had the balls to tell me come back when I want an honest deal. My honest deal was $1000 better at Murray which is where i bought. Don't waste your time here.

Katrina Branch

The manager Alex comes off as being a nice guy. But he will say anything he can to get you to come in. Then falls short on his promises.

andrew burke

Great people, great experience when purchasing my car. They made it me feel apart of their family and put no pressure to buy the car on the first test drive! They treat you with respect and they are all honest people who want the best for you. At the end of the day I am happy with my purchase and my deal! Awesome dealership!!!!

Ryan Mager

When I leased this vehicle, the process was not bad... but shortly after I leased, it has been absolutely awful! I left my previous lease at KIA and Al (the sales manager) had the nerve to ask me on a Saturday (my day off) to pick his guy up from the dealership after he drops my previous car off and take him all the way back to KIA in Warrington. That is a 40 minute drive for me. Then I find out that I am hit with a fee from my previous dealership and KIA knew all about it, but chose not to inform me when I signed the papers. No paper I signed from KIA informed me of this upcoming fee. Barry the GM told me "If the numbers were any different, we felt we were not going to get the sale". When I called out Al the sales manager, he did NOT even deny (via email) the fact that he knew. Barry was extremely rude and did not want to help me. Was not helping me and saving $350 worth losing my business for the long run? This experience has been unreal. I currently have the Better Business Bureau helping me with this mess they made. Stay away from Barry and Al! Other people have had issues with them as well (read below)! I don't need to twist the story, it is all facts!

God God

Great cars

Two Bros Together

I recently purchased my new Sorento from Kia in Warrington. Lorenzo, my salesman was awesome. He spent alot of time to show me many vehicles until he found the perfect one to suit all my needs. I love my new car and my experience at Kia. Highly recommended. Would definitely purchase another vehicle from there again.

Robert VanArtsdalen

Nice cars,nice people

Sardor Hujamuradov

I got my Sportage after Optima from this dealer. Nice place and excellent service.

Victoria Stab

I strongly recommend Gateway Kia of Warrington for buying new/used or leasing cars. Their sales people are so nice and they explained everything clearly and they answered all of my questions. Scott Dutter was full of energy as he showed me the new Kia Rio I had purchased, and what an amazing deal I got! I love my new car and everything about it! Thanks to you all again for everything and your time and amazing effort!

Crystal Lear

The service representatives are always super helpful and caring. Autumn has helped me for the last 2 years of having my car and she’s always made me feel comfortable with whatever service my car needed.

Shay Roberts

If this place is run as shady as the Quakertown location then STAY FAR AWAY!

Chris Martino

Great people who spend the time to make sure you get what you want

Shannon Percy

If I could rate negative stars I would have. The sales department is awful. I went in because of the commercial that they get anyone approved or they’ll pay you a 1000.00. When I first got there they were like seagulls at the beach. Quickly talking to you and not letting you look. I wanted to look around and Julian ushered me inside. He asked about my car which I wanted to trade in. I was asked for my license and given an application and not even asked what I was looking for. They made us wait 20 minutes to come back with a horrendous response. He stated my car wasn’t worth anything, and the car fax said it had frame damage. Well to my surprise and never getting into an accident that would cause that, that was the first of many insults. Julian walked me over to a Kia Sportage which has a sticker price of 24000. Now mind you I don’t have the best credit and thought I’ll need a down payment . I was ok with that. But their approval which I don’t consider this being approved was ridiculous. I was asked to put 15000. Down on a car. Not 1500. Not 5000. 15000. The manager Al looked at me and said do you have 15,000. To put down? I said if I had 15,000. I’d buy a car for cash and not come to this dealer that said they help everyone. Then he told me maybe I need a part time job?? I was furious at this point. I work full time and I am a full time foster parent. I immediately got up and left. I was so appalled by their lack of respect. I have credit issues, my car is a Hyundai, but I still deserve respect and dignity. This dealership does not treat people this way. Their so called approval was a slap in the face. I warn anyone who watches their commercial and thinks they can help me Beware!!!! Their guarantee to get you approved or they pay you, Hoax!!!!!

Emily Ru

We drove an hour and a half out to see a 2014 Kia Forte5, we set up a test drive meeting with Dawn through TrueCar. All I can say is don't expect the car to be there or expect anyone to tell you beforehand. We got there and they said the car sold. Dawn did not tell me this despite being in contact with her an hour before we were supposed to be there. So we drove all that way for no reason. Though one salesman did as much as he could to find an alternative, which was admirable. But the manager did not seem to care either way. Just disappointed.

Marc Dimler

Most efficient Dealership / Service center in the business. Everyone was on the same page as always... I'm talking "customer service".. I took my 4th Kia in 10 years ( true believer in leasing) for inspection, I made a 2pm appt , everyone from Alex the SSM to service manager Joe, to mechanics even the internet Sales rep, Alainna we're all a great help.... can't tell you again now great the experience continues to be . The upstairs waiting area is the best ..... fresh coffee, cookies TV, wifi with charging station etc. !! LOVE my Kia and this location.... I will be back !!!

Anderson Nash

THE SERVICE WAS EXCELLENT I LOVE THIS PLACE

Germaine Fitchett

Staff was helpful

Tom Malin

Great Service! Friendly team members!

Jesse K

beat every other dealership by miles..also had better customer service and it wasn't even close. Dealt with Julian and Brett!! Great guys.

Kathleen Anne G.

My husband & I both bought cars here in the past without issues. A 2011 & 2014 Soul +. My husband needed to upgrade his car due to high miles. He upgraded to a "new" 2018 red & black Kia Soul +. Big mistake. After leaving the dealer we noticed several dents in the back passager door on the drivers side. We hadn't taken the car anywhere & I expected the dealer to fix this major issues. The sales manager, service department & salesman did not seem to care and never returned numerous calls to get it repaired. I called Kia headquarters & they didn't care either. They just said to handle it with the dealer. Now we have a new car with dents in the door and a $800.00 body shop estimate to get it fixed. The Salesman my husband dealt with was rude and told me on the phone if we didn't give this dealership a 5 star rating with Kia they couldn't do deals with us again. No worries. I wouldn't buy a bicycle from this underhanded dealership. You just lost 2 customers. Avoid this deceitful business!!

Gennadiy Babichenko

I have worth experience ever. I stop by the dealership to choose a car for my daughter. I take a test-drive and receive a written lease deal. When I brought my daughter to sign the lease three days later, dealership manager Alex walks away from the already approved deal. Just bunch of liars and waste of time.

David Davis

Very professional and really met my needs I would recommend gateway to everyone really good guys all around. Went above and beyond Had my best interest in this purchase

Paul Houston

Have always had a great experience with this dealer. Service has always been excellent and the staff could not be more helpful. I have been using this dealer for over ten years and have never had a bad experience.

Paula McGovern

See Stephany, she is awesome! Even when I bought my first car from a different salesperson Stephany always greeted me when I took my car in for service. This time I asked for her and I was Happy I did. She asked what I wanted and what was my bottom line and she delivered on all accounts! Loving my second Kia Soul (the 3rd Kia I've owned).

Jennifer Gin

Never have I ever had such a great experience at a dealership! Polite and courteous sales staff. Top notch management. Mr. Bussinger went above and beyond for us. His professionalism and dedication to customers will be remembered when we purchase our next vehicle. If you are looking for a new or used car, you must go here!!

Rafael Rios

I have never had the experience of leasing a vechile. I also had a vechile in which I owed some money, which I wanted to trade in towards the vehicle lease. From the start of the process I had an individual name Scott and his personality made me feel very relaxed. The process from gathering my information to test driving the vechile was very smooth. I came in with a certain number in mind but they never put any type of pressure on me in which I really valued. The vechile was an excellent choice and their customer service from Scott, his Supervisor, and the General Manager were second to none. I couldn't me more happy with the experience and I never go out of my way to write reviews..Great Job!!!

mr.L mr.L

Black customers do not get the white royal treatment at this kei dealership located on Easton Rd in Warrington township,not a good dealership for Blacks and Hispanics people

steven pinkl

Never purchased a car here, but as the dealership is around the corner from my house I figured I'd use them for service. Bad idea on my part. Worst service department I've ever had to deal with. They Had my car for basically an entire day and it still wasn't fixed right when I got it back. This isn't the first negative experience I've had with them either, but I assure you it is the last. I will never be bringing any of my cars here again.

Dan Brown

Went their, ran my credit through every bank you can imagine, killed my credit. Jack the prices up on the cars and say "they do that for bank approvals". They gave me numbers and my numbers weren't matching up with their numbers because they were conning their way to sign me into a vehicle. After doing the math, I figured out what they were doing. They think I would be too stupid too notice. Also service doesn't do what they are paid to do. Paid for an oil change and tire rotation, tire rotation was never performed. I work in near this dealer and live near their Quakertown location and I'll stick to Lansdale Kia or Allentown Kia from now on.

Sam Price

Great service

Krista Ann

My family & I have been loyal Kia owners for about 10 years! From sales to service, we are always treated like family!! I came in last Saturday & Stephanie & Alex made magic happen!! I love them!! I love my new baby, a 2019 Pacific Blue Soortage!! I tell you, it’s loaded!! I’ve driven Mercedes, Chevy’s, Fords, Beemers & would never stray from my Kia!! Amazing!! I can’t thank them enough!! ❤️

Andrea Roane

First time trying them... I was scheduled for a "drop * appointment.. In which I had no idea..when I got there, I was told I had to leave my vehicle and it would be done by close time.. That's not what I was told over the phone when I made the appointment.. I was under the impression that an" appointment was set aside for servicing "my" vehicle at the allotted time.. Day off from work for absolutely no reason... Communication is the key to any business success..

Chris Godshalk

Great place. Nice people.

Jonna

Find a different Kia dealer. Diecietful business practice. Don't fall for their snail mail offers.

Robert Porcella

Great service and great people. Really helped to get me into my vehicle and make sure I was happy.

Stephen Tucci

Great place to do business. I bought my Sorento there and service it with both Gateway Kia of Warrington and sometimes Gateway Kia of Quakertown. I never had an issue and the process was seemless. They make it easy to buy and service your family car. Don’t hesitate to stop by and ask for Brett!!

Christopher Grant

Great staff, huge selection.

bud Armstrong

Exceptional group of people! An A rate dealership in every aspect wich is hard to come by!

kirsh g

Everyone who works there was so nice and helped us out so much

William Long

I recently purchased my new Sorento from KIA in Warrington. Ira, my salesman was awesome. He spent a lot of time showing me many vehicles until he found the perfect one, to suit all my needs. I love my new car and my experience at KIA. Highly recommended. Would definitely purchase another vehicle from there again.

Phillip Amatucci

I received excellent service in purchasing my vehicle from Gateway Kia. They were by far the easiest dealership to wok with and were honest every step of the way. I encourage people to ask for Eli Reyes. He really went above and beyond. Bill Armstrong in service has been exceptional and the treatment i have received from everyone has been a pleasant surprise. They have a repeat customer coming their way. Thank you guys. Follow up - The service department has recently been awful. Once Bill Armstrong left, no one seemed to care. It took them 5 hours to replace a tire, Over two weeks to repair a radio / Navigation system and it still wasn't fixed. The sale was smooth, once you walk out the door no one seems to care. No manager from the dealership even wanted to address it. If you purchase a vehicle from them, prepare to find another dealer to service it.

ItalianCutie87

Always have a good experience here. Don goes out of his way to make sure your car is ready to go. I like how Don tells you what's going on with your car and gets your approval before the mechanics do anything else. You don't see that a lot. He walks me to my car afterwards and the one day we were waiting on a part for my car and Don made sure it got here after waiting a good while for the part to come in.

Robert Pleasant

Service was excellent in-and-out read on time

Heather Fredericks

Staff was very helpful and willing to work with our wants and budget. We met a variety of individuals throughout the process who were able to assess our needs and meet our wants without too much pressure being applied to buy.

mike Costa

The contest you receive in the mail, a scratch off for prizes, is a scam. Looking at the card and thinking that you've won a prize, only to drive all the way over and be told "sorry your numbers don't match ours" AFTER you've already phoned in and been told "Your a Winner". Dishonesty does not make for happy customers. Aftermath: Kia commented I was the only one to complain but you can read the reviews to see that isn't so.

Brian Nowicki

Great place to purchase a vehicle. Highly recommend this dealer.

Vanessa Oakes

The best car buying experience ever. The staff were all wonderful and help me drive off in a brand new 2019 Kia Forte. I would recommend this dealership to everyone.

Omy Golden

Best experience buying a car I've ever had!

tami brandis

I just bought a Kia Soul. Stephanie was my sales woman! I can’t say enough about her. I had my 4 year old with me and she was so nice to him during the entire car buying process. She really made us feel like family. Everyone I talked to there was friendly and helpful. Needless to say I love my new car. Thank you Stephanie and the entire staff for the most positive car buying experience I could ever ask for!

Jennifer Slusarski

Just went to Gateway this past weekend and was in and out in two hours with a lease for the new Forte. Eli Reyes was a very helpful and accommodating salesman. He explained everything clearly and the process was a breeze. The whole team was great and were able to work with my monthly payment limitations. Thanks again!

Eileen Smith

I would highly recommend you come to the dealership . The sales team members are very friendly , helpful and informative . I have purchased 2 cars in the last 6 weeks. I had the pleasure of dealing with Ray and Julien the first time and They made my car buying experience easy and just about effortless. Buying the second time , I went to Julien again and with the help of Mike and Barry they turned an unfortunate situation for me into a huge win . I want to say thank you to all of these gentlemen for getting me into the right car at the right price. Thank you, thank you !!!! I will definitely be coming back again for my next car.

Lucky Penny

I had my Kia at 4 other mechanics for help with my headlights and they all said the same thing, there's nothing wrong with the lights, but they would replace the bulbs and charge me for it. None of them took the time to listen to me or actually look at the lights when it was dark - you couldn't see 5 feet ahead of the car even though the lights were on. Took my Kia to Gateway for some recall work and mentioned the headlight issue. Got a call within one day that they knew what was wrong and could fix it - the reflectors. So happy with the customer service from the person answering the phone to the mechanic working on the car.

Mia Islam

Please save your money and time and go to another Kia dealer. They give you one price and then change the price telling you that the price was only for base model, even though the whole time they know which car you like and negotiating all along. Unprofessional, crooked people.

Roy Ferrari

Had appt. Work done on time while I waited.

J Keefe

I was in the market for a specific model (previously owned vehicle) and fortunately for me I stumbled upon GATEWAY Kia of Warrington. As a retired servicemember, I’ve had exposure to a myriad of car dealerships across the country. After my introduction and negotiations with the staff at Warrington, I would rank them at the top of my list for customer satisfaction! Standouts through the process: initial contact by their internet sales representative (Nicole); Sales (Eli Reyes, Consultant and Alex Frattaroli Sr, Sales Manager), and I’d be remiss if I didn’t mention the Service Team (Led by Billy Armstrong). Eli demonstrated a keen ability to listen and found me the exact vehicle, at a competitive price, to meet my needs. Alex’s desire to accommodate my budget sealed the deal. Upon delivery, Billy’s Team had my “new” car appear as fresh as the day it arrived from the factory. I welcome any request to provide additional details on my personal experience at Gateway Kia of Warrington. Kudos to a GREAT Team and keep up the stellar work to meet the needs of the customer.

Jeanette Moore

FOS

Ronald Bridgman

This dealer has always given me great service for the past 6 years

Donnie Lewis

My experience at Gateway Kia was both pleasant and productive. The sales team was very accommodating, while never making me feel pressured. The Sales Manager Alex followed up with me post sale, which was refreshing. I would highly recommend this dealership.

Omar

Definitely lost my business, I had given my number to a Sales member after inquiring about a vehicle that was not in stock. He texts me one afternoon telling me that there are 3 on the lot and that I should come that night because they usually sell quick. I informed him that it was tough day and he continued to insist that I come. I moved my entire schedule around and showed up at the agreed time with my 8 month pregnant wife. Sales guy shows up and tells us to wait as he is with a customer. He shows up 20 minutes later with some BS story about how all 3 vehicles that were on the lot an hour ago are at another dealership and that we would have to wait another hour just to test drive. He literally LIED to get me in the store, I have worked in retail and LYING to a customer is the very last thing you should do no matter what. Not only was this completely unprofessional, but inconsiderate to my 8 month pregnant wife who was missing dinner, standing because of the lack of seating, and extremely hot since it's Summer. Do yourselves a favor and stay away, there are a ton of other Kia dealerships in the area.

Linda Miller

Pleasant! From the time I walked through the door up until I left with my new car. Felt very comfortable with the whole experience. Your staff should be commended for their friendliness, mannerism, knowledge and expertise.

Cynthia Schell

Real people taking care of real people. My car is now 12 years old and for 12 I have trusted them for my cars care. Im on a fix income so they always tell exactly what I need and what I will need to give attention to soon even though I did not originally purchase it from them. When I need a new KIA I will buy here.

Bob Domeracki

I took my newer 2019 Sportage in for it's first oil change and multi-point service today, and I received five star service from their Service Department. They were polite and professional when explaining what was going to be done. The work was done correctly and cleanly. I waited for my car, and the waiting room was nice with coffee, donuts, and even phone charging cords. I'm glad I bought my Kia at Gateway, and would certainly recommend the Service Department.

Pamela Lynn Howell

Excellent service department, amazing finance and sales staff really worked with me to get the best possible deal /rate /finance company. Love these guys!

Alan S.

Great sales & service - just got our third KIA there!

Alan Lu

Purchased 3 cars from this place over the years. Have done all of my services there. Every time I take a car for an inspection there, I get a call that at least one light bulb is out and they want at least $30 for it. I make sure to check everything before I take a car in. The latest incident was they failed my inspection since I didn't want to pay them $20 for a new crappy windshield wiper. I buy quality wipers and based on the PA State rules, it supposed to clear the glass within 5 cycles which mine did in 2 cycles. Was no help arguing with the service department. In fact they were rude. Installed my new set just so that they can put a sticker on. I guess I won't be dealing with them any longer.

brian smith

Advertised forte for 179 or somthing and what of pos the car was then moved up to optima the the payment we to 350 nope sorry im not paying any more than i have now so

Matthew Febbo

Bad customer service. We called to arrange an appointment to buy a 2020 Telluride with Alina. By the time my wife arrived the car was sold (fine, bad luck). However, what Alina did not tell me on the phone, would have saved us 2 hours of time was they car is selling for $4000 over MSRP. She certainly should have told me that over the phone. No way we are paying over MSRP for a KIA. We will not use Gateway KIA and do not recommend.

Jamie Bendas

Very strongly suggest not using this dealer after terrible customer service with our family Kia Sorrento purchased 3 years ago there. Such rude staff and insensitive snarky comments from the people on the floor. Even the owner had some unbelievable comments towards us.

Nikki DePaola

Amazing experience! First time buyer and they really took care of me! Chris Hendrzk was my sales rep and he was so friendly and really explained everything to me. Very friendly sales and finance team. Will recommend everyone to Gateway Kia!!

Patrick C.

I want to start this review off saying thank you for getting my girlfriend into the vehicle she’s been looking for and at the deal she was satisfied with Julian went above and beyond as a sales person (highly recommend seeing him) the General Manager Ray outstanding person to work with and cares about the customer was a pleasure to meet. The reason I won’t give this place 5 stars is the hook bait and switch method was used which I can not stand the Used Car Manager as rude and not someone that I would ever work with. It was my girlfriends first car buying experience she was nervous and the used car manager was not willing to work with her all he said was we will worry about pricing after I see your credit (assuming that we are young it’s the go too) my girlfriend says she does not want her credit ran until we get the deal we want and know we are buying there he got annoyed and went on the defense saying I thought you were ready to buy a car guess not (shake down not needed) just very aggressive if it wasn’t for the GM coming out when he did we would have left. I hope in the future the used car manager does not be so abrasive towards younger customers constructive criticism THANKS AGAIN! Will stop in when I’m ready for my Sorento

Amanda Rivera

Excellent service. Was my first experience buying a car and it felt amazing. They made sure they could help me on a budget I could feel comfortable with/afford and they pulled it off. I recommend Gateway kia in WARRINGTON to anyone ready to get in a car and drive away.

FerrariMike D

I have had a good car buying experience here on the last two cars purchased. But their service department sucks! Unfriendly and unaccommodating staff at the counter. Not enough mechanics or parts in stock. Good dealership to buy a car but hopefully you won't need service.

Travis Ezin

Picky my nose wanting it all to not be a cold.

robert morria

I really felt like I have to write this review. I was at Gateway a few days ago. This would of been my 5th Kia from Gateway between me and my wife. When I was there I was working with a salesman by the name of BJ. He was a really nice kid. I would of loved to have purchased my new Kia from him. I don't know what happened but something went on between him and his manager. The managers name was Barry. Now I don't know if BJ did something or not. As far as I was concerned BJ was very friendly and funny. I was going to purchase my new car from him. But after I heard the way this manager Barry spoke to him my wife said to me that we are leaving. We both felt so bad for this kid. The way he spoke to him was so unprofessional. I really feel bad that I didn't get up stick up for him. No one should ever have to be treated like that at work. This guy Barry should be fired. If I were the salesman I would go to the owner about this guy. Or contact an attorney. In this day and age no one should have to put up with a guy like this at work. I would like to apologize to BJ for now buying a car from him. I just couldn't give Gateway my business after hearing this man speak to one of the employees like he did. I did go to Sussman Kia and leased my new car. My wife and I both service our cars at Gateway Kia we decided that as long as Gateway employs people like Barry we won't be using Gateways service department either. I really hope the owner sees this review and does something about it.

Margarete Love

Explain everything didn't pressure me to buy a car payment they worked with me. Professional understanding called the next day did I have any questions would recommend family and friends

Chris LePrevost

Excellent service and an even better deal. Highly recommended if you are looking for a new car.

Linda Ray

I am in love with this place. If you want a car, come here. They were so friendly and did I mention, we went there very late(8pm) and they treated us like it was 8am, and we were their 1st customer of the day. No rushing, took time to explain (even though it was closing time) their professionalism never changed and came out with a 2019 car. I was so hesitant on going with my credit and all. These guys work with you no JIVE. They're straight forward with you and not trying to hide anything. Yes, stop reading and go to Kia of Warrington and ask for Alex. He is amazing. He got me one, let him get you one too

Jarett Priester

Leased a beautiful Kia the other day with the awesome help of Eli Reyes! He was very helpful, personable, and willing to do the best he could to get us the car we wanted. If you’re going to this dealership ask for Eli!

Terri B

Gateway Kia is the BEST. I was looking to trade my car & went to Gateway, a dealer I didn't know much about. They did everything in their power to get me a car I liked & took their time with me while I decided which car I wanted. Mary, my sales person was very nice, answered all my questions & didn't try to sell me a car I wasn't interested in. She knew what I wanted & got it for me. When I need another car or decided to trade in the future its Gateway Kia for me.

Colleen Hoag

We worked with Rob and he was honest and fair. He was able to help us get into the vehicle we wanted within a price point that worked for our budget. I would recommend Rob and Gateway.

Donna Foglia-Hahn

Brought my car in for service/maintenance. Staff very courteous & professional, work with you.

Glen Trush

Good service.... Autumn and Bill in service department are both great.

Ponce Arrington

Very great experience came with my trade and was approved in a brand new 2019 top of the line cadenza with my credit not being the best great over all experience very nice honest ppl let u kno what the deal is b4 they run your credit

Kevin McHenry

Very poor sales experience

Tony A

Not worth even one star, drove 2.5hrs to look at a truck after they confirmed my appointment at 5:30am and left at 8am, THEY SOLD IT THE NIGHT BEFORE, salesman instead of calling emails me at around 9am to let me know, EMAILS, why wouldn't you pick up the phone knowing I had a 2.5hr drive and I told him I would be leaving at 8am. I even stood there waiting for him in the dealership for a half hour before he even came out. I wanted to yell but I took a deep breath and just walked out, another great review on their list. WATCH YOURSELF IF YOU GO HERE FOR ANYTHING AND APPARENTLY CHECK EVERYTHING AND GET IT IN WRITING. I EVEN OFFERED TO PUT A DEPOSIT ON THE TRUCK AND HE SAID DON'T WORRY ABOUT IT. YEAH GUESS THAT DIDN'T WORK SINCE HE TOLD KNOW ONE ELSE HE HAD A POSSIBLE CUSTOMER INTERESTED. NICE WAY TO LOSE BUSINESS.

Lori Mansell

I'm very grateful Gateway Kia Warrington was able to help me! Chris fully understood my needs and guided me to the right car. I appreciate his effort in genuinely helping me, even with my tough college student budget! Everyone worked hard, listened and were very friendly. I love my new car!

Heather Brown

I had never bought a new car before. I knew I wanted a Kia Soul - but I also have always imagined car salesmen as not very nice people and was worried that it would be a long, horrible day. I was so wrong! We were greeted at the door (it was pouring rain) by Kevin, and he was wonderful from the start. He was very kind, patient, and helpful and did everything he could to get me the vehicle I wanted and in my price range. He was not just focused on the sale, but was also focused on keeping us happy and comfortable. We had to spend a little extra time there because the color of the car I wanted had been moved to another store, and they had to transport it in. Kevin was very entertaining during our wait. He also tried to get us a cardboard hamster to take home - though he was not successful, we still took a picture with one. I love my new Kia Soul and had an amazing experience purchasing it. I highly recommend visiting Kevin at Gateway Kia if you’re looking for a new car!

theresa weber

I absolutely love the service department at Kia WArrington!!! I think Don P is the very best guy there!! Honest, trustworthy and caring!! I have bought 3 Kia vehicles, and I only go there because of Don P!! Also, Jessica A. Their customer care is amazing! And as long as they are there, so am I.

Shawn Kane

Drove from Denver, PA because they had the right car for our budget. Kevin was a great salesman and did not pressure us into anything. Barry helped close the deal and tried his best when he went to bat for us with management. Our son loves his "New to him" used car. Thank you!

Christy Philip

Terrible customer service!! What dealership doesn’t give a quote over the phone??? The manager hung the phone up on us, very disappointed wouldn’t give them my money.

Penny Fitzgerald

I didn’t know what to expect when I walked into Kia of Warrington but they exceeded all of my expectations. The entire staff was great and very welcoming even if the other sales team was with another customer. You felt like family. Barry you’re the best!!! Glen I owe you so much gratitude as you were very patient with me, making me feel very comfortable during the whole process. I would highly recommend you guys to anyone looking to buy a car. Professional and courteous. Big ups to Kia of Warrington.

Mr. Chalant

I just purchased my second vehicle from Gateway Kia of Warrington and both experiences have been excellent. The staff is knowledgeable about the product and will answer all questions you throw their way. They will also work with you on price. The biggest thing is that tt never felt like they're pushing me into a vehicle, but instead listened to my needs, wants, and where I was comfortable paying and worked toward achieving all three. Big thanks to Scott, Alex, and Ron!

Dragonsfire4431

Well I waited 3 weeks to speak to the general manager before I give this review. My story starts with the service manager and their inability to call their customers before doing work, clearing codes instead of fixing them, and then proceeded to charge my wife double the amount they should have, and not having the old parts available to back up their claim that it was not " factory parts " which they were.and to top it off I was told " it might have fixed it" which it didn't and my car is currently at another Kia dealership being looked at ( the service manager at the dealership I'm at now laughed at the way the Warrington service manager handled our service). I still have not heard from the general manager, and we have called Kia to make a formal complaint against this dealership.

Galina N

Poor customer service, rude, unprofessional and false advertising as well. Wasted my time, mileage and money!

Lisa B

I went to Gateway Kia, which is where I purchased the vehicle, for a oil change. Thank goodness my service tech noticed my inspection stickers had expired a month ago! For years my registration and inspection expired at the same time but this all changed with a new car

madison vasger

I had a great experience with the entire buying process of my first car! I was nervous at first but everything went so smooth & stress free! I love my Kia!! Thank you!!!!

Joe o

Had a great experience here a few weeks ago with a hassle free negotiation that took less than 5 minutes. Greg was a helpful salesman and not pushy at all. Got the car I wanted at the price I wanted. My only regret was not realizing that floor mats are not included with the purchase so my floors are covered in rock salt. I called and Greg was able to help me with the floor mats. Definitely the best car buying experience I've had.

Tamiko Tituba Yemaya

This is the most unprofessional Car dealership I ever been to the sales guy Rob Lucerne was very nervous and anxious for us to purchase a vehicle. He was not paying attention to what our financial goal . They sent us a notice stating this great deal turns out it's a fraud bait switch scamming people in getting another car note

Katrina Miller

I've been a customer since purchasing my car in 2005 and have always had a good experience. I take my car there for inspections and repairs. Their service department is amazingly friendly and very fast. Rarely do I need to wait more than 24 hours for repairs and inspections are usually same day.

David K

Great sales service. The Finance Dept did a great job getting me financed for my car. I would buy another car from this dealership again. I'm a very happy customer

brad meyer

I was emailed by Dawn this weekend despite never beinfba customer there saying she had a customer interested in my exact car I'm driving and that her manager guaranteed to buy it for a higher value than its worth which was a complete lie since she has no idea what car I drive. When I questioned her she referred to me as a past customer which is how she got my information (another lie). Their sales tactics are overly aggressive and in my experience they weren't honest and upfront. I would never buy a car there or recommend any one going there.

Nikki Carroll

I had a horrible case of bad luck and my 2013 Kia Optima broke down in the middle of 309! I was told my engine died! Luckily we found a recall on my engine! Kia was absolutely amazing at keeping me updated through this process (they knew I was very stressed out lol) and they even got me a rental car! 10/10 customer service!

Tiara Mckinney

I love gateway Kia.. Julian helped me get out of my car when no one else would. i would recommend this dealership to everyone.

Angela

Bought our new car, a Kia Sedona, from Steph a few months ago. She was great, so helpful and easy to work with, no pressure at all. Mike in finance was awesome too. We will definitely be back again for our next new car, although not for awhile.

Kendall Retzbach

I went with my husband last weekend to purchase the new Kia Telluride. We had a great experience with Rob and everything was going smoothly until the GM intervened. The interior of the vehicle was dirty and there was oil on the headrests, marks and dirt all over the doors inside the vehicle and grease on the passenger headliner. One of the first things the GM said to us was that this car didn't even get inspected yet and was right off the truck, that it couldn't possibly be dirty. Well sir, look in the car yourself. I understand it's a new car and a new model, many people want to check it out. Rob assured us it would be cleaned and detailed according to our liking. No problem. Next when talking finances and payments with the GM, he was flat out insulting. Telling my husband and I twice that we could not possibly afford the Telluride then if we wouldn't accept his offer and that we could only afford to get the Sorento . Extremely rude, would not budge on payments and my husband and I walked out without the car. Mind you, my credit score is excellent. We will purchase the Telluride at another dealership and would never recommend you waste your time at a place with such terrible, insulting and flat out rude management.

Rob Cochran

This is our fourth vehicle purchased from Gateway Kia. We have always had good experiences with all phases of the dealership. Whether it has been the purchase, service, financing, or recall issues, the staff at Gateway has always treated us fairly and has conducted themselves professionally.

Nancy Haug

Thank you Autumn Handy our Service advisor and mechanic for all your help! We appreciate getting our Kia Soul back from service in time to use to get to work. Hopefully issue resolved and won't happen again!

Jeanette LeNoir

I had the most pleasant time at Gateway Kia. Every employee is friendly and willing to help in anyway. I have to especially thank Lorenzo for his knowledge of my Kia Forte Koup and all his help with answering any concern or question I had. I was taken care of with all of my needs when I bought my new car from their dealership. Everyone was very respectful and caring which reminds me of how much I can count on Gateway Kia of Warrington to take care of anything I may need. I would highly recommend them to all of my friends and family. Their dealership is the best around and I can always count on Gateway Kia of Warrington to help with any car needs I have!

Jasman Love

I had a great experience here and everyone was very helpful. Thank you!

YVONNE CLAYTON

EXCELLENT SERVICE

Tootsie Carty

The people here are very friendly and service is great however, THE CHAIRS IN THE WAITING ROOM ARE SO TERRIBLE. EVERY SEAT IS SUNK DOWN AND VERY UNCOMFORTABLE. I am sitting here now with 5 people and we are all saying the same thing. The chairs need to be reupholstered with more padding or new chairs need to be purchased. PLEASE!!! I am usually here for 1-2 hours at a pop and it's very uncomfortable.

Peter Mahar

Gateway Kia of Warrington has the worst service department I've ever experienced. Don (service advisor) and Frank (service and parts director) are not friendly or helpful. On several occasions I was charged for fixing a problem that didn't needed to be fixed. When I questioned the work I was met with increased rudeness and disrespect. I feel as though this service department is dishonest and most certainly doesn't care about their customers. As a side note, I did purchase my vehicle here but will never use them for anything again.

Wendy Wadkins

Don, Jessica and George took care of me today and they are the best. Friendly, knowledgeable and completely customer orientated. It's makes it a pleasure to go there.

Taylor Jordan

Great place to buy a car. Friendly service and hassle-free environment. Highly recommended Gateway Kia!!

Qasim Butt

Dont waste your time, manager lied on my face that certain car doesn't exist on earth just to sell me car in stock.

Shaquis Davenport

The staff was very great the customer service was fantastic. They worked with me and my husband and was very positive the whole time. A big thanks to everyone there and exspecially Barry jr. and Alex for your patience and understanding.

Keith Madara

Gateway Kia shows an ad on Facebook of a Fire Company for their Memorial Month ad. They don't even use the LOCAL fire company. The ad company doesn't even use a local PA company that would know the differences in the vehicles shown. Memorial Day is to remember those that gave their lives for you (Fire Fighters, Police, First Responders, Armed Forces) NOT for lame misleading sales tactics.

Richard schleigh

Totally awesome experience, sales people were very friendly and helpful! Financing and management was very exceptional, I give this store a 10+ rating.

James Hayes

Great place to buy a car staff will go out their way to make sure your satisfied

Alex Calinescu

Very friendly staff! Thank you Alex.

Lois Edenborn

Walter Edenborn would like to commend Joe Bianchini in the service department for a nice job. Got me in and out right away. Thank you.

Nikki D

They told us they had a Telluride and the one we wanted wasn’t here. Don’t lie to people.

Melissa Mosczczynski

I leased my car with Gateway Kia 4 years ago-when it came time for me to make a decision on the next step, they were extremely helpful. I decided to purchase and finance what was left on the car. The process was quickly handled and I was out of there in less than an hour. I would always recommend this dealership.

Anthony Alderfer

Great place to buy a car. Professional service and staff. See stephanie if looking to buy a new vehicle. Love this place!!!!!

Trey O

Appreciated the General Manager's honesty. Good service.