Reviews of Dyson Service Center (Computer Repair)

Mike Hawley

They repaired my vacuum while I waited and were courteous and professional. I recommend them highly.

Luis Garcia

Excellent service and friendly staff

Joe Zuelch

Fast quick service. Have had several repairs done, and bought vacuums from this location as well. Staff is friendly and helpful. The only repair location anywhere near us.

Hes Atlas

Courteous staff and knowledgeable. They were able to fix my vacuum in less than a week.

Ryan Fink

Easy to get in and out and they did a great job fixing up my Dyson

MitchsGym

I was there today and Chris was very helpful. He had me in and out of there in a half hour...quick and painless! I was there also back in January and Jason was extremely helpful that time as well. I would recommend them to everyone. I am a business owner and truly recognize and appreciate exceptional customer service! Thanks guys. Keep up the great work and enjoy your weekend! Donna Markley Mitch's Market Street Gym

Michele Heer

Tarek (sorry if I misspelled) was really helpful, professional and knowledgeable. My vacuum was fixed while I waited (less than 10 mins) and works perfect. The store was also very clean and organized.

Nausheen Khan

I've been here twice to service my upright vacuum and both times the service was exceptional. The first time I came, the gentleman that helped me kept the store open an extra 10 mins (I called ahead of time, telling him I was running late) and he fixed my vacuum on the spot! He didn't charge me, as he said my vacuum was under warranty. The 2nd time I came, a part had broken off and I assumed would need to be ordered but he took care of it while I waited and again, covered under warranty. So glad that this service center is just down the street from my home!

Joseph Carter

always great service.

Mark Dunbar

Very professional and very helpful. Answered all of my questions. Do yourself a favor and buy a Dyson at the Dyson Service Center located at 8400 Hilltop Road, Suite G, Fairfax, VA.

Brian Jurutka

I was expecting to have a costly repair but the center looked at my vacuum, found and removed a stuck item, and showed me how to fix it in the future all at no cost and while I waited. Very impressed with the person out front manning the show room. He a 'vacuum whisperer', listing off potential issues, ranges of costs for fixes, and discounts associated with trade ins.

Eileen Howes

Very experience and friendly people at that store. Went out of their way 2 get me the product I wanted thank you very much I will go back there again

Parham Farhi DDS

I had a issue and I wrote to Dyson. The manager called me and took care of problem. It is a company that some people care about it. My issue is resolved and I am happy customer.

Konstantinos Grigoriadis

Simply the best service...quick and always polite.

Marc de Bruijn

The customer service was excellent, they were able to repair my vacuum under warranty while I waited. The staff were knowledgeable and polite.

Austin Zielman

This place makes me regret every non-dyson purchase I've ever made. Staff was friendly and helpful, replaced my charger at no cost. Incredibly positive experience here!

Ramji Janakiraman

Great experience! Friendly staff, got brush replaced in no time

Ali Mehrabian

I went in to get repairs on two different Dyson models and the staff was courteous and very helpful. They repaired both models while I waited at cost for the parts. Don't take your Dyson's anywhere else.

naveen reddy salukuti

Place is small, but service was great ! Dyson products are great and the service provided here only made it a even better experience with Dyson.

Tyler Sacalis

we have a dyson small ball vacuum,that was supposed to be great for picking up dog hair from rug,brissels keep getting jammed up ,i have to keep pulling out hair from brussels by hand,at least 2 or 3 times each vacuum,and thats just the small living room,i would NOT recommend this vacuum,for anyone with pets that shed hair,very disappointed.

John Hall

Quick, professional help with my Dyson.

Sriniketh Kanthadai

Prompt service and I was out of there in 10 mins. Very good service and clean service center

AJITH JAMES

I bought a Dyson multli floor couple of months back. All on a sudden I felt the suction power went down. I tried with the Dyson online support but it didn't work out. So I call the service center in kop. No appointment is needed. The places is nearby and ample parking space. The service person is very friendly. He took the vacuum cleaner and asked to fill the service sheet. Around 5 min he identified the issue and resolved. Thank you and highly recommend

J & J Chandler

Hade an old pet hir Dyson vacuum that was broken. Hubby drove from VA to almost D. C. to go to the company. The beater bar replacement was going to be more expensive than a newer model. So my husband traded it for a new one and got about $150.00 off so they could re-build the old one and sell it used. MY kinda company! Thanks.

Jason Pardee

Staff was rude, plainly. When disappointed that I wouldn't accept a promotion for an upgrade, I was persona non grata. Fix this, as your product's strength is customer loyalty. Behaviour like this will kill you brand from the inside out.

Stanley Williams

Our first time here today and we were very happy with the service we received. The staff member who helped us did a great job describing the capabilities of the Dyson products we wanted to learn more about and really helped us make an informed decision.

Saad Ali

Great service!

Jeff Harmon

Wow. Our Dyson stopped sucking (for once it's a good thing to say "that sucks") and wouldn't stand upright. I thought it was mechanical for sure but I couldn't fix it. We took it to a local vacuum and sewing repair center in Southern Maryland and they estimated 10 days to fix and took a $20 deposit to apply towards the repair cost. 14 days later I went back to the local repair shop and picked it up because they hadn't even looked at it yet. We got the vacuum and $20 back and drove 70 miles (one way) to the Dyson Repair Facility in Fairfax, in part because of positive comments of other customers and hoping our vacuum could also be repaired while we waited. The technicians took our vacuum and within 15 minutes had it back to us in perfect working order! And no charge!! And my wife and I had a great lunch at one of the local restaurants!!! Great job Dyson employees! You've reinforced my opinion of Dyson vacuums and we'll buy a 4th one the next time we need a vacuum (we currently have our "heavy duty" vac for our carpets and "stick" vacuums on each of the other floors

Chris Kagy

There folks took good care of us right away.

apurdy

Just went to the store. Unclogged my hairball in a few minutes, and was out of there.

Ilona Henderson

Very helpful, better the customer service over the phone :) thank you

Andy Rudnick

Just had an absolutely incredible customer service experience at this Dyson service center. I called in and talked to a super friendly maintenance technician named Mike. He told me to bring my broken Dyson DC25 vacuum in so he can assess the issue (brush assembly was no longer functioning.) Not even 20 minutes goes by, and my vacuum was as good as new. He also tested it and inspected all the hoses and filters to make sure all was in working order. I was incredibly impressed with the quality of customer service, and their commitment to make sure I remain completely happy with my Dyson purchase. This experience alone has convinced me it was worth the price of entry to be a Dyson vacuum owner.

John Boysen

They solved my problem quickly. Can't ask for anything more.

Hala Mata

They were fast and efficient! Would reccomend!

Christine Davila

Wow! Great service! I brought in my two Dyson vacuums and were fixed right away (one of them was not actually broken, which he let us know) I couldn’t be happier. The person who helped us was so helpful and kind, never had such a great experience like this. Will recommend to everyone who has a Dyson.

Paul Jeon

Have a Dyson? This is the place to go. Technicians are courteous, knowledgeable--and fix the problem within 10-20 minutes for free. Is this for real? Apparently. I brought home my Dyson and it was working like new.

Khalil Askaryar

Friendly and kind service Find everything I need it.

Chris Spiro

Jason and Chris were awesome....they helped with my repairs and were helpful with discussing the newer products that they had on site.

Tracie Nichole

Took my Dyson there to be fixed, employee told me they would get back to me on price point for repair. Never heard back for over a week. Called them & at first they couldn't locate my claim # then when they did they said it would be $100 to fix it. I told them to go ahead since that's less than the cost of a new vacuum. Then they said the parts to fix my vacuum were no longer in production so it was unfixable. Umm, if no longer in production how do you know how much it would cost??? Should have led with that I think. Then they proceeded to try & sell me a new vacuum over the phone. No thanks, not after this horrible treatment & unprofessionalism. I bought a Shark...works great, thank you very much.

Charles Stewart

Excellent service. Took my vacum in and walked out with a new battery. My vacum works. Thanks dyson.

Mark Lynner

Prompt friendly service.

Jennifer P

Wow. No appointment and an older Dyson that stopped working, but they fixed it in 20 minutes and didn't even bill me. The fellow who helped me out (I wish I'd caught his name) explained what had gone wrong, and how to maintain the vacuum better in the future. Genuinely a great experience.

Sue McLaren

Cheerful knowledgeable staff; great service.

Elaine Gonzalez

Took my Dyson in for repair, ended up buying a new one. 2.5 years later, I need to bring the new one in for loss of suction. Can't, though! Why don't they have working-people shop hours? Jeez, close at 5:30, closed on Sunday, how are people who work supposed to go? On the precious Saturday when every other chore is being taken care of and the kids have their games? That's the only option? Thanks for nothing.

Jessica Montgomery

I bought my Dyson DC 50 into the store to be looked at after it started making a high pitched sound when the handle was in the unlocked position. The guys looked at the machine for 5 minutes and came back with instructions to clean the filters and canister. They told me since the machine had a good amount of dust it make take more than one cleaning. A week and two cleans later the machine was making the sound. After watching instructional videos on the internet and reading about the machine I started to troubleshoot the noise. I found a massive hair-wad from the brush to the motor. They obviously didn't do a proper evaluation of my machine and didn't check the brush itself. What a complete waste of a trip to the this store.

Joel Fix

Busy, but the representative was polite. They offer a 20% rebate for a trade-in on any new dyson (which they have in stock). They also offer a 25% rebate for military (not combinable though) The store is difficult to see from the street.

Sheeba Shaju

Great experience and friendly staff.

Jade kim Trusso

The best service center I've ever been in the US. The gentleman who was there was very professional, informative, and provided great customer service. He also saved my life for fixing my vacuum so quickly. I couldn't be more happier than this. Thank you!

Alan Yoon

Very good service. Speedily Kindly.

Irene Deu Espinar

Went there a bit before closing on a Friday and, luckily there wasn't any lines. I was immediately greeted by a very nice man and he quickly started examining my Dyson. He was very knowledgeable and answered all my questions. I am very satisfied with my experience.

May Saffar

Took my Dyson a couple of times and was never charged nor I had to wait too long for service. Great customer service and plenty of parking

Carlton Bagby

The team working there was knowledgeable and very helpful with my vacum problems. Replaced the part which fixed the issue and I was out the door in 15 minutes. Bravo!

Brenda Graves

I brought my DC14Animal in for belt change not realizing along with that would be a clutch replacement. However, my Dyson is over 8 years old and the BEST vacuum I have owned. Robert Kilroy took care of the needed repair and even replaced the adjoining hose and cleaned the sole plate assembly free of charge. Also, not wanting to leave my vacuum and make a return trip, Robert was kind enough to set aside work and do my repair within 30 minutes. I would highly recommend this shop to bring your Dyson if in need of repair. Thanks again Robert. B.Graves Oak Hill, VA

Sirin Purushothaman

Very friendly customer service. They fixed my issue in like 10 min. It was almost closing time, but still helped me out.

Binod Gupta

Staff was very professional. My Dyson vacuum of almost 5 years lost it's suction power. Took it there. It took a few days to get it fixed due to parts had to be ordered but got it back and vacuum is working fine. Didn't have to pay. Thought of buying a different brand when the current vacuum dies but now will definitely buy Dyson vacuum when time comes.

Wendy Jones

Outstanding! Nice, friendly, fast, and effective. Can't get better!

Rachel Holmes

Carpet area to try out the vacuums on. Also have some fans on display to try out, as well as the hair dryer. Takes a bit of time to get helped by a salesman, so if that’s a must have for you then you may be disappointed; but hands-off service seems to be the norm at vacuum stores (same case at Miele in Tyson’s). They seem to just let you mess around with the vacuums and make noise on your own, so if you like independent shopping/trying this is perfect! 5 stars because the salesman (if you do wanna talk to them) are nicer than Miele’s.

Nope McKee

Excellent fast service

Kevin Curtin

I received very prompt and courteous service from a friendly staff

Richard Heathcote

Such a pleasure to have a Dyson store close by. Howard provided exceptional service, has a great sense of humor, and made the, experience- warranty work- even better, incl a primer on the filter I wasn't cleaning properly.

Ahmad Al-Tamimi

Customer service is amazing. They just changed my dyson to a brand new one. They listen and they care about their customers. Thanks you

VO Design

I'm just shocked! The service center does not have an air filter on the “ball animal 2” !!!!

ebon clark

Service was good

Spring House Travel Spring House PA 19477

I took my 5 yr old Dyson into the Service Center, not being sure what to expect. I was pleasantly surprised to be welcomed by Jason in a professional manner. He was waiting on another customer at the time. After he finished the sale (and carried the customer's purchase to her car!!) he examined our vacuum. He explained the problem and fixed it within 20 minutes. Jason was one of the best customer care / sales/ service representatives I have encountered. He's a asset to Dyson!

Naheed Mann

Great customer service!

Ryan Ash

I was in and out within about 5 minutes for a hose replacement that was fully covered by the warranty. Great service!

Josh Wortman

The service was quick and easy and I was out of there in under 10 minutes. I went in for a basic health check up for my vacuum where they checked the battery, motor and performed a basic cleanup. The gentleman was very polite and helpful. I will definitely go back for any future needs.

Karen Hamblin

Terrible!!!!’ Rude!!!!!

Jean Morra

Tarick was fast, efficient, knowledgeable, and super friendly. Within 20 minutes he diagnosed and resolved the issue. Great experience - thank you, Tarick!

Michael Griffin

I came in with a broken vacuum and left with a new vacuum. They were short handed with staff, but the gentleman, Glenn, helped us very well. Gave us a trade in and a discount that was very good towards a new Animal 2Total Clean upright model. We had the Animal DC14 for ~15 years. We would highly recommend getting your Dyson serviced there.

Simon Jessey

Buy a Dyson vacuum or fan, or get them serviced. Only one staff member when I visited, but he was knowledgeable and friendly. Parking is available, but shared with other businesses and busy. ––Update–– Visited 09/15/16 to buy a vacuum cleaner. Two people working there. Both were friendly and eager to help.

Brad Bernhardt

Visited this service center for the first time today because we have been having trouble with our handheld Dyson. The staff was super friendly, knowledgeable, and addressed the issue in a timely manner. Highly recommend!

John Kling

Superb workmanship & outstanding customer service.

Frederick Kellner

Excellent service. Nice selection. Very attentive and polite staff. I could not believe how fast they fixed my dyson.Also, they sell stuff here that you can't get at the big box stores.

sanjivi rajasingham

Very good service. Vacuum was fixed while I waited in a few minutes. Friendly attentive staff.

dan boyd

Horrible service. These comments must be fake, owner-written reviews.

MARK laudenslager

A1 customer service accountability with their management team. A recent disappointing visit was quickly addressed and resolved with the utmost speed and professionalism. I highly recommend this store and will be visiting it in the future for all my vacuum needs. Thank you Brad.

Mary Kate DiVincenzo

Easily dropped off my vacuum, and it was ready with a new battery within 30 minutes!

Richard Kuntz

Great staff,, very knowledgeable, great products

Z

Excellent customer service, expert repair and quick turn around time.

Philip Raskin

In and out in 10 minutes. Vacuum was fixed and no money was due because it was under warranty. Dyson vacuums may be expensive but you can't beat the 5 year warranty.

Farzana Nabi

I recommend this place to anyone who needs their Dyson products serviced. I have a Dyson stick vacuum that crapped out a few months after purchase. (TBH, I was quite ticked off that it stopped working since my Dyson upright vacuum, which I've had for 5+ years, works just fine and has never required servicing.) I was in and out of this service center in about 15 minutes. Carlos assisted me by not only fixing the problem (it was a faulty battery), but also helping me unload the vacuums from my vehicle. (FYI: I brought vacuums in to ensure that all is fine.) There was no charge for the service since my stick vacuum is under warranty. I'm happy to know that this service center exists. Their showroom is clean and includes just about all the products Dyson makes. They also have an incentive program where you can trade in your old Dyson and receive credit toward a purchase of a new one. I'm more confident about purchasing Dyson products in the future. I appreciate the awesome customer service provide by Carlos. Thank you!

Allyson O'Malley

We had just returned from vacation, and the dog had eaten the attachments to my Dyson... We called the kop location and they were closing, however, Jason heard in my voice how desperate I was to get my house vacuumed and he stayed open until I could get there - on a FRIDAY... He didn't rush us, he didn't try to push products on us, he took his time to answer our questions and we got an amazing deal! Forget the big box stores for buying your Dyson, go to kop, they provide excellent customer service, activated my warranties in house plus My carpets are so clean, and I'm a happy camper...

Alyssa Harry

Took in my 10+ year old Dyson that had suddenly stopped working. I thought maybe it was done for good. They identified the problem and fixed the plug within 15 minutes. No charge. Made my day to get it fixed so quickly and easily.

Chris Cappucci

The team was pleasant to interact with and the repair was done quickly. The experience overall exceeded my expectations! Thanks

Aaloong Lau

(Translated by Google) Dyson repair center, service is great! General maintenance is basically based on renewal. (Original) 戴森维修中心，服务非常棒！一般的维修，基本都是以换新为主。

Khanh Tran

great place to get your dyson fixed

George k

Tarick helped me with my vacuum that wasn’t working. From the beginning he was very helpful and fixed my vacuum with no questions! I can’t say how happy I was with my experience. Tarick was a pleasure to work with I’m very greatful he was there at the time to help me. Thank you Tarick!!

Shahid Chaudhry

Great service and great customer service

Chris Donatelli

I really enjoyed my experience at Dyson. The staff there (Tarek and Kevin) were super helpful and knew what they were talking about. I had a broken Dyson V6 and they fixed it in a matter of minutes. Great place.

Wendy Moore

I dropped my older Dyson off on Wednesday because it had a hole in the hose and the clip holding the handle was broken, so when you tried to vacuum the handle came off. I also asked that it be cleaned out (we have dogs..) if that was something that they offered. The gentleman I gave it to (who turns out to be the "lead tech") was friendly, took my information, and said it would be ready before the weekend. I get an email that it's ready on Friday, show up, and Will (employee) asked what was wrong with it. He guessed that the vacuum was hard to push so he fixed the vacuum head. I told him that wasn't the problem, and showed him the broken clip and the hole in the hose. He fixed it in about 10 minutes, apologized profusely, and said there were no notes on the vacuum about why it was broken. The vacuum wasn't clean.. so maybe that's something that they don't offer? But the rest of the vacuum works fine now.

Lauren Schmitz

Very, very impressed.

Anna Lee Lapinski

Service and sales

Billy Babbitt

Amazing customer service. The gentleman knew exactly what was wrong and was able to resolve our problem within minutes at no cost. I also witnessed him help two other people ahead of me who had similar experiences. All three of us were in and out of there within 15-minutes. Absolutely the best customer service I’ve ever received in terms of knowledge, willingness to help and price (free).

Tina Choi

It's best assistance.

John Hodukavich

My repair was completed while I waited, in about 10 minutes!

Carolyn Zavadil

Very good customer service

Tahara McCormick

So happy with the service done to my vacuum! They did it quickly which is great because I love my vacuum and missed it! They even kept me up to date with everything! Thank you to the techs that work there!

Ontonnio Banks

Exceptional service, always like to come here when needed

Daren Derfler

We recently experienced some issues with our Dyson products which required a visit to the KOP store. While the issues werent resolved onsite the regional manager Brad completely WOWed us with his customer service. He immediately resolved the issues at hand and then some! If there is one thing that keeps a customer a customer it’s service and Brad knows how to provide that at an exceptional level. Thank you Brad!

jung-a Lee

Visited yesterday and amazed at the service . The employee was so kind. Thank you!

Katherine Doggett

I was so worried that my Dyson had officially bitten the dust and of course it was right after the holidays. But ten minutes in the Service center and my little Dyson is ready to get back to work. The staff was very professional and kind, not to mention quick and thorough. Not only was it fixed but it was done for free! What a tremendous surprise! Thank you so much!!!!

Dominic Orlando

Fantastic warranty service from Chris today. In and out in 10 mins

John Hallsted

Quick service with a smile.

Monit Jain

excellent customer service. i was out in 10 mins.

Sarah Choi

I was incredibly pleased with the great quality of service and efficiency from Mike! He was very knowledgeable of all the products, including the older model Dyson that I own. He was also incredibly friendly and helped clear up the issues that I had with the Dyson customer service. Mike deserves a raise and/or promotion!

Jessica Kahsen

Great first experience with servicing Dyson. I have owned my vacuum a year and it’s the first time having an issue. My fault not the vacuums but they took care of it. Called me. Emailed me. All around polite and easy to work with.

Dallin Nielsen

Friendly, quick service. Got a repair that apparently was easily fixable and they charged me nothing. Just walked out of the store

Patrick McDonough

Great customer service. Only one guy working, made sure to great each person that came in and let them know there were a few customers in front of them. We had to wait about 15 mins in a very nice show room. When our turn he serviced our vacuum very quickly and it was all covered under warranty. We are extremely happy with our v6 stick vacuum and can now say the customer service we recieved made us even happier with our purchase of a dyson.

Jared Vanore

The only vacuume you should purchase. Great place to demonstrate the different models.

Don Williams

Excellent service, was helped right away on a busy Saturday afternoon. Service person took my device in back after I told him what was wrong and like magic it was done.

Christine L

The gentleman running the shop was prompt, courteous & knowledgeable. I went it for some preventative maintenance on my Dyson and walked away a happy customer.

Larry Schwalb

Very helpful repairman

Michaela Meehan Sychtysz

A wonderful experience! We went in with two broken vacuums, and came out with one new one, and one that was fixed like new! We got a great discount on the new one, and we now have two perfect dyson vacuums! They work quickly and are very nice! I am so glad to have them so close to home!

Tria F

I visited this location for our fan controller replacement, and I must say, the excellent customer service I received was impressive. Because of my recent enocunter, I am even more convinced that Dyson is the continued brand of choice. Good job, Dyson, good job!

Arlene Laskowski

Bob(Manager) and Eric were extremely helpful. They were courteous& knowledgeable. Their service was excellent! Although there was a waiting line when we arrived, everything flowed very smoothly. I brought my cordless vac to be repaired, Nob repaired it in maybe 20 minutes& we were finished. While we were waiting we also purchased a humidifier after seeing promo in the store. Both Bob& especially Eric( who suffers from allergies ) were quite helpful in explaining & answering our questions. We purchased the humidifier today & als got a great discount because we are already Dyson owners. We highly recommend this Dyson service center in King Of Prussia.

Alex Adoni

Worst store hours! Who can get to the store between 10am-630pm? Don't people work? Tried to go twice, closed both times.

Doug Vallinino

We walked in with an older Dyson model to be repaired. The guy in the store had a bad an unhelpful attitude. He told us you can’t get parts for our model, but his attitude was the bigger problem. This was the 2nd vacuum repair shop today, and the other, a non-Dyson shop, said that Dyson was awful to deal with so they don’t repair them anymore. I won’t buy a Dyson again after this experience. Should I have a vacuum cleaner salesman come to my house for God sake ?

Rodney A. Farrell, Jr.

Fast service and machine diagnosis. Parking is a completely different story!

ABCD ABCD

I brought two Dyson vacuum cleaners for repairs. One under the warranty, the second out of warranty. The store repaired the one under the warranty, the charges to repair the second one were too high to worth repairing. As a result, I ended up throwing away the one without warranty. The one still under the warranty was repaired by the store, and only lasted a week. Now I have to drive back a second time for the same issue.

Courtney Loritsch

I heard from my mom that you can take your Dyson vacuum there, and they will fix any suction issues. I brought mine today and the gentleman fixed it perfectly! I couldn't wait to use it!

Ashli Frost

We originally had a bad experience over the phone with an employee. We gave a bad review because the employee was very rude over the phone and hung up on us. HOWEVER - the store manager contacted us and took care of our problem. He was very nice and helped us with what we needed. We definitely would recommend this place. We will be coming here in the future.

Rita Jones

I wish I had taken notice of the man who helped but service was beyond exceptional. Patient, fast and professional customer service and support. Dyson cares, at least at this store, about their customers and their products. Small store with very limited seating. It's better to drop off machine and come back later rather than waiting inside the store.

Bill F

I understand the center was busy and the rep was by himself. But when I dropped off my vacuum he told me one price and then when I went back to talk with him and pick it up he told a much higher price and said my vacuum was out of warranty for several years. In fact it was out of warranty only 11 months.

TroyJennene Gibby

Lovely Place- Suction technology like no other. CLEAN means CLEAN

Laura Shavney

This location has really awesome customer service! I’ve been here twice in the past year and I was helped by Jason both times. He was SUPER helpful and very friendly. I already loved my Dyson but the service here turned me into a lifelong customer. Their warranty is also really great and they replaced the battery in my V6 in like five minutes without question. Thanks guys!

Christie Casey-Young

[Edit:] Jason, the store manager called me personally and exponentially made up for the absymal customer service I received when I first visited. He was kind and willing to *actually* listen. And he fixed my problem. In one square foot I filled about 1/8th of the canister of my vacuum I originally brought in. And it was an *easy* fix. Apparently, all he had to do was talk to me for more than 30 seconds. I mean, I made it clear I wasn't taking "you can't vacuum that" as an answer. I'm cleaning up after hippie squatters, in a beautiful home afterall. Which I wrote on the little piece of paper I filled out when I walked in. I guess the lesson I learned is if you don't look like a perfect main line clone, call and ask when Jason is working. Chris and Paul will be pretty awful to you. And Paul will lie to his manager about his experience with you. [/Edit] Chris came out and asked me what was wrong. I told him the brush wasn't spinning and tried to add a bit more detail about how I moved to the dirtiest house on earth. He had zero patience for that. He just told me to fill out a form and took my vacuum to the back room. I filled out the form and before I was even finished he came back out and asked why I even came in. I told him after a few minutes vacuuming the Oriental carpet it stopped working. He told me I shouldn't be vacuuming a Oriental carpet because it would pull up the fibers. I told him they were completely matted down because it was a party house and I NEEDED it to spin. Without even saying "I'm sorry I couldn't help you" he spun on his heels and walked away. Then I saw an attachment I wanted. I yelled for help because he was in the back room. He came out and told me it was for dusting. On my form I even wrote I moved into the world's dustiest house. Now, if he was "the world's best customer service" person then maybe, just maybe he wouldn't have walked away immedietly! But no, he did. Before I could even ask "how much is it?" Because I wanted to buy one. Right then and there. But by this time I was so frustrated I left. Oh, but he DID have time to get his coworker to come out to gawk at my multi-colored hair. So, I guess gossip was on the table but helping me was off of it.

Kevin Taylor

Staff is very friendly and helpful. They complete repairs quickly for being the only Dyson repair center in NOVA.

Eric Suh

Associate was very knowledgeable, and troubleshooting was very quick!

Jon Moore

Great staff, quick service for n repairing my vacuum cleaner.

Sal Inzone

Customer service is top notch! I never had the an experience like this one in any retail store. The guy at the store is so nice, friendly and welcoming. Brad also is amazing. If you want a vacuum, I couldn't express how great my experience was with all the Dyson representatives. Do you want a vacuum and have no worries for the next 5 years? Look no further! Dyson is the way to go! :-)

M Y

Their service is great.

Marc Jason Kim

Prompt friendly service and diagnostics. Brought my vacuum because it wasn't suctioning well and they quickly determined the problem and replaced the internal hose free of charge

Paul Jagielski

From start to finish one of the best experiences I have ever had in a "retail store". Fast, efficient, friendly, respectful! Absolutely amazing made owing a dyson THAT much better and it already is the best! Thank you to you and your team here at KOP.

Amy Bland

1. Stayed open for me because I was driving a long distance. 2. Immediately diagnosed problem. 3. Shipped back to me free so that I wouldn't have to make the drive again. :)!!

Yunnis Yi

This place needs more customer service training. It was a very strange and unpleasant experience with Dyson. The person who works lacks manner and customer service skills. The way they treat customers, I don’t know what to say. When I walked in with my vacumme, the person who worked there kept staring at me without saying a word. He was rude and got me bery confused - I had to ask him three times if this is Dyson customer service center to have my vacumme get fixed. When some else walked in, he changed his mannner and talked to the other customer very politely. And he got the other customer’s machine fixed first before mine. I finally gad my vacumme fixed, but It was very unpleasant experience with Dyson.

Jimin Choi

get rid of Paul. He needs more training because he is definitely lacking in customer service skills. He was rude/yelling at my wife as well as myself. Brought my vacuum in b/c of a motor issue where the vacuum sounded like air was escaping and would shut off when put in upright position even when it was plugged in and running. He said he could not duplicate the issue and there was nothing wrong with the vacuum. When I asked him what he did to troubleshoot the motor and if he looked at it he said no. He said he ran the machine and couldn’t duplicate the problem and that was it. It didn’t sound like he did any thorough evaluation to really try and fix the problem. Spending money on a dyson and getting this kind of product support is disappointing. May just have to go with a different brand once this one dies on us again cause Paul didn’t fix it right the first time. **FOLLOW UP** The management at this location has reached out and have rectified the issue that I had. They were very quick to deliver a solution. Thank you.

Sarah Kellinger

Amazing store very happy!!!