Reviews of Mobile Macsters (Computer Repair)

Skinner Nicks

05-04-2016 I would like comment on how fast and effecient this service is and would highly recommend it experiencing computer problems. I had a remote appointment today with Stevenson, who is very knowledgable and got both my computers free of the problems I was having. Stevenson was a pleasure to work with. THANK you Stevenson... Virginia

Z3R0X GH05T5

Amazing service. I have had no issues getting my devices repaired here. They where very informative on my devices on which needed updated and which did not so that I would not waste my money. The owner and techs are very friendly too!

Christian Sangree

So grateful for the help I received here! They took their time to diagnose a problem with my older Mac Pro and didn't mind sharing their knowledge with me as they went through the process. I'll be back!

Ryan Felshaw

Currently my MacBook Pro (2011) is in their custody, EOD’d by myself, for its past history of self destruction. They’ve been fantastic about getting my computer fixed to better than new. They’ve trouble shorted and interrogated problems and, fingers crossed, we’re just waiting for a part before it’s done and ready to pick up. Communication between customer and techie is amazing, I feel they are not trying to hide anything or over charge. Though I personally thought $98 is steep for a labor fee, it’s proven to be worth the money, I just hope it is! I’ll let y’all know when I have my computer back.

Daniel French

This was a set up third party repair. Piss poor customer service. Bad communication skills, took several days to talk to someone. Then couldn't help because they "didnt have a workorder". Then another week before he got back to me and said it would be the next week before he could help because he had a bigger job in Tulsa to do. Never heard back for a month. Just to tell me they do not do work on windows pc. Now why he didnt share this from the start idk, he was aware that is was a windows pc and not apple. Anyways, lied to me about trying to contact me and email me. Just shoot me the truth and spare the lies. Would not recommend to anyone.

Angela Russell

Tyler is the best! Long story short....my Macbook "vintage," hard drive was dying...several times it appeared to be dead, but Tyler was patient and kept trying to retrieve information. It paid off and was able to transfer everything to my new hard drive. Will tell all my friends to go to Macsters...P.S. DO NOT go to the Genius Bar first, they only want to sell you another computer, not perserve the one you already have.

Cartic Vengkatraman

2011 MBP completely repaired and performance like new again. That you Michael, Todd and Steve. Highly recommend them for your mac issues. Edit Aug 12. Very courteous and knowledgeable service. They had to keep my MBP overnight and did not even charge me as they could not reproduce the issue.

Jeremy Glenn

I worked with Todd mostly on my MacBook Pro. Outstanding service and didn't try to add on any services. He did everything he could to make sure I got great service. He even took me back into the repair bay to show me what he found, and walked me through the repair process. What tech repair place does that? Apple certified is a big plus. I would recommend to anyone.

Dana Wallace

My iPhone X got wet and had some precious memories that hadn’t been saved. The team was able to retrieve everything. I am so thankful for their work. They knew how important those memories were and worked diligently to find a way to save them. Thank you!

Michelle Watts

Had a very good experience. Would highly recommend Mobile Macsters!

Gayla kugel

Fast service and keeps you posted.

Boomer Bitz

Mobile Macsters is not for everyone... If you truly enjoy unprofessional service, being lied to, getting hung-up on, having your MacBook SLAMMED on a counter, & being called a jerk.. this is the place for you :) Here's the synopsis: Took my little sister's Mid 2013 MacBook Air 13" in for a "Free Checkup" last Friday (9.11.15) under the AppleCare warranty. They explained that they normally charge a $49 diagnostic fee, however.. this is waived if the computer is protected under AppleCare. Fair enough? I thought so.. I was never given a receipt, service agreement, or check-in form. I was simply told that I would receive a call Monday or Tuesday when the parts arrive, & that it should be complete shortly thereafter. That was it. The next day (9.12.15), I receive a message claiming the found liquid residue in the Mac. At which point I responded that I was unaware of this, & to halt any further testing until I check with my sister. They explained that I simply wanted to pick the unit up, & bring it back in at a later time since AppleCare does not cover liquid spills. Mobile Macsters did no provide me with any type of "Diagnostic" other than the fact that they saw some liquid residue after removing the bottom panel. Even after telling them that I did not want to continue with a full diagnostic, they insisted in trying to charge me $49 just to remove the bottom panel off of her Mac & take a look. This is after they told me the check-up would be free. I talked to the store manager & explained to him that I never explicitly or implicitly approved any type of diagnostic or bench fee, & that I was initially promised the check-up was free. After explaining that I never approved $49, he became very agitated & told me that it wasn't very "gentlemanlike" to "walk out" of a "verbal agreement." & to "just pick it up." Then proceeded to hang up on me. When I went in the following day, the gentleman than helped me pretended to not know me even though we had just spoken a few days ago. Once I provided him with my first name, he exclaimed "OH, your'e the one that doesn't want to pay the $49" in a very patronizing way. The man walked to back, grabbed my sister's MacBook air.. & literally dropped it on the counter by at least 6-inches. The MacBook made a loud noise when it hit the table, & then he threw a cable that they had left out on top. There is a corner that has a small dent now from the impact. On top of that, he called me a jerk & said to never come back. I was never confrontational, argumentative, or unappreciative. I never raised my voice or said anything inappropriate. I explained to them that I appreciated the help they had provided (albeit not much) & that I would have been more than happy to pay had I actually received a diagnostic, which I did not. So, if you have a broken Mac, & you're looking for abysmally bad service.. give the Macsters a shot.

Foster Atkinson

These folks are awesome. We dropped by yesterday after my daughter accidentally dropped her iPhone in the water. Afterwards we had gotten a grain of rice stuck in the headphones jack and the speaker wouldn't work. These fine folks took the phone right away, got the rice out and various reset buttons pushed and didn't charge us a dime. They were so kind! Highly recommend you give these guys your business.

Austin Warfield

The best place in OKC for Apple repair. Nothing but great service every time! Thanks guys!

Lauren Steadley

My external hard drive crashed with all my documents and files on it. The guys at Mobile Macsters were patient, kept me up to date, and were able to retrieve all my lost data. I would recommend using them to absolutely anyone. Great service!

Andrea Mihaylo

My iMac was having issues and after repeated efforts to have the Genius Bar fix the issue, I was sent by Apple to Todd at Mobile Macsters. He was punctual, friendly, and best of all, he fixed my computer! I would highly recommend him, and will use him if I ever need in the future. Thank you!

Summer Frank

I received prompt, friendly service on my iPhone. I highly recommend Mobile Macsters!

Adam Goodrich

Quick service (including having to order a part) and great communication via email - very happy. The official Apple Store in Penn Square Mall recommended this store for repairs while the Apple Store is being remodeled.

Obiora Onyilofor

They are an Apple unauthorized store and they help with Mac book's that are out of warranty. I can say one thing, the do a dinner job.

OkGoPOKES!!

VERY NICE FOLKS decent price

Randall Barton

Great service! The Apple Store at the Mall left the screws out of my daughter's Mac and refused to correct the issue. Mobile Macsters was very generous and replaced the screws free of charge even though it wasn't their responsibility. Thanks Mobile Macsters!

Charlie Long

I had an appointment to see them at 9 a.m. on a friday, I am there on the dot on Friday. They tell me they don't have the battery, so they order it and I will have to come back Monday to pick the computer up, they say that the battery will be in at 9 o'clock and you can pick it up then, I give them time and come in at 3 p.m. on monday and It is still not done. If you tell me to come back at a certain time and it's not done that's not good business.

james cockrell

If you have a Mac that is considered vintage this is the place to take it. These guys are super nice and super helpful. It feels more like taking it to a family member to have them work on your machine.

Julie Miser

My MacBook keyboard and trackpad stopped working. I took it into Mobile Macsters because Genius Bar was completely booked. I'm so glad they were though because these guys were FAST and knowledgeable. I took it in on a Friday afternoon and they had my parts ordered and in stock by Monday morning and the repair (new top case) was completed that afternoon. They also notified me of a screen recall on my MacBook and were able to toss that in as part of the repair. My laptop is working great now! Will definitely return back to them if I need service on any of my Apple products again!

Java Drunk

Terrible service

Alex Ford

Had to go here when the Apple Store was remodeling. Good fast service.