Reviews of Microsoft Store - Penn Square Mall (Computer Repair)

Dwayne Caldwell

Came into look at some items. Sales person asked if she could help, told her I was just looking around. She then scoffed and walked off as if I had said something to offend her. Not a good foot to start off on for a potential customer.

John Fisher

Staff are stuck up. They don't wanna help you unless you are buying a super expensive computer. Not sure why management allows that to go on.

Pam Quinlan

Employees are always helpful and the service is exceptional!

Jennifer Collins-Robertson

Where has the customer service gone? I have filled out many 5 star surveys for this location, but no more. The service has gone downhill. New staff that doesn’t care about their customers. I have a pen that stopped working. I tried all of the trouble shooting recommended so I came into the location at 10:45am and asked for assistance. I was told nobody could help me because I did not have an appointment. I have never had an appointment previously. (Especially when I dropped 3k on products, they sure didn’t mind. That was also when they had better customer service.) I asked them what about the 4 associates in the back, that I could see behind the glass, that were cutting up and laughing. The woman just told me I had a tech issue and could be seen at 11:30. No need, I’ll just go to Best Buy and skip the BS here.

sammie fisher

Excellent staff and classes

Darla Phillips

Wonderful store helpful sales people!

H. Phi

terrible customer service. i went in for support, they act like its a big deal that I don't have an appointment, with 6 people walking in circles on the floor. The guy standing in the door front says he will get someone. Regan comes out of the back, and he was pretty poor support. Every time there was a question he had to check with a manager... the guy standing in the door. And this went back and forth 5x. Pretty crappy.

Marlene Clowers

Nice place to shop and people watch

David Webb

The service was great, but the product price is too high in regards to the Microsoft surface pro's.

Ronak Patel

Came in with a broken power adapter. I was promptly greeted and given a brand new adapter. Service was great and people were very friendly!

David Shultz

Have made 2 appointments for lessons on surface pro, show up and say I have no appointment. Paid extra for this service but obviously doesn't matter. Set it up drive hour round trip an no lesson. Needless to say very unhappy.

Hilda Martinez

Microsoft has a great line of surface pro laptops and desk top computers. They are displayed with a lot of space so that one may explore and discover the options that each computer has. The employees were knowledgeable and friendly.

Diego Rodriguez torres

(Translated by Google) Excellent for buying clothes, caps, my luggage and traveling (Original) Exelente para comprar ropa gorras mi maleta de equipaje y viajar

Rosario Riley

Sales Associate completed our transaction but was very rude. I held my tongue because I didn't want to cause a scene. Needless to say this store will no longer have our business.

Eric Barton

Wine club taking wine country by storm , definitely a great experience and cant wait for upcoming event notifications and new store in Penn Square is I'm sure one of many more expansions to come.

Jonathan Kennedy

Showed up at 9:00, unfortunately at closing time, even though Google and the Microsoft number said they closed at a later time. The guy at store couldn't give me the 500 Xbox one x that I've already paid for because "they had already shut down their system." after I drove 2 hours.

Duo _Champ

Best Microsoft in Oklahoma

Jonathan Powell

Best place to try out VR headsets

Wenxi Zeng

Always go for online services if you have technical problems. The store technical staff are not helpful at all. I went to the store for a OOW exchange for my surface. The replacement was a flawed device with withe spot. I went back to ask for an exchange. The technical staff told me the device is 'ok' and every surface has this kind white spot, which is B.S. I own two surfaces, and none of them has this issue. They refused my request and said the return policy doesn't work this way. So I went for online service next day, and was told the white spot is a hardware issue called bleeding light, and I was granted a replacement within 2 minutes.

William W

Great place

Adam Hendricks

Had a great experience!

Forrest Anderson

Came and and they made my Xbox one x work again so I’m pretty happy about that and we’re happy to answer any of my questions and very friendly and they have a 8 terabyte Xbox harddrive for only 200$ so I will be buying that soon

Tyrell Frazier

Fun but expensive

Mickey Bryant

Great Service !!!

Chris Miles

Just shop elsewhere, save yourself the headache.

Aj J

The customer service sucks! Went inside only to have been bypassed by a sales clerk. So after I stood there with a pissed off look on my face, it happpened again. Finally one of their assistant managers came to me and asked if I had been helped, I said no and wanted to express my frustration. She basically said whatever and asked me what I wanted..she never apologized.... she showed me a computer and i told her that I wanted to check Best Buy out first then she said that they would get my money either way which was an obnoxious statement. Her smell proceeded her as she smelled of cigarettes and liquor. I actually bought a $1k laptop that I returned a few days later because the service pissed me off that bad. I only purchased it because I felt racial tension... really dislike that store and I won't be back.

Leon jingozian

Took my laptop in for a tune up, the tech booted it up and everything was working just wanted to clean it up some. So two days later they call me and said they could not get the computer to boot after they ran their diagnostics. In my opinion they broke it and should pay to get it fixed. They said the mother board "JUST" happened to go bad during their diagnostic test. Don't think so. All they could do for me was give me a 5% discount on a new piece of equipment. Really poor service. Never never shop here again.

DeeRay Garcia

Good experience

Diana Garvin

Always nice and clean! Easy to get through as well.

Tyler Bonnette

Absolutely fantastic service. Also the store is just really cool

Caleb Haldane

The unwillingness to demonstrate anything not already on the demo machines even when it is a Windows feature was very disappointing. This could have been assuaged by some knowledge that wasn't just reading the status card beside the machine, but that was asking too much. If you know what you want and are just picking it up at the store then this is for you, anything else and just do your research online.

Rob Friesen

cannot contact the store directly. got Microsoft store customer service, sat on hold for 20 minutes waiting to connect, got disconnected, called back, rep refused to let me speak to a super, and hung up. Need a way to call the store directly. Terrible communication

Sarah Baxter

The staff there were very helpful, even on Black Friday they allowed me to bring in my Xbox One to finish an update for Forza Horizon 4 because my internet went down. Would've taken pictures but, there were people everywhere. Definitely will come back again.

SAAMSANITY .

Very enthusiastic and knowledgable staff that love to talk tech and they are well informed

Nate Strong

Really bad customer service. Always been told if I had an issue with my surface that they can't fix, I get a credit toward a new one. Well, I had an issue and was told I would not get a credit towards a new one. Called online support immediately after that visit, they told me I do get a credit. Really thinking about switching to Apple now. Microsoft needs to learn, you lose customers one at a time, not en mass. There's a reason Apple Store is so busy.

Jitu Suthar

Predictably not "Microsoft". Nothing impressive! Typical American giant!!

Brian Long

Had a strange situation while ordering a controller to pick up in-store and the manager took care of everything! Super great customer service!

Skylee Michelle

good store with fun computers

Anmar Alsaadi

Nice store, staff need to be more friendly

Tom Shelton

Really nice stores with all the current Microsoft products.

Jeff Brown

Awesome group - very knowledgeable, friendly and available. They keep plenty of staff on hand for even the largest of crowds. Keep up the good work guys.

Sabrina Adams

Had fun looking around the mall.

Sultan Mahmood

Poor customer service..

Victoria Hall-Hooks

I hate that place. It's too crowd for a store of that size.

Anmar A

Rude staffs

Tim Price

Good help

Luis Guillen

Good store

Paul Jacobs

Good prices good people

Isaiah Thatcher

These people are awesome. Appl

C.J. George

Nice people good price

oxo xox

I walked in and in 2 mins every single employee asked me if I need help one by one it was so frustrating. They dont have any structure or game plan, they are all hanging around and half of the staff look like they are hating it. One of the staff came to me and say "whats up bro" like he was working at a flat iron kiosk. ZERO PROFESSIONALISM. Same employee right after he said "whats up bro" he add "ugh I got one hour left actualy 45mins then Im done." SEROUSLY? Im not an Apple fanboy but to be honest I have never experienced anything like that in any Apple store. Every thing is sloppy and not think through. Employees are not trained enough.

Aaron Isaac

Helpful and friendly

Homesmith

Service is A+

is chase don't sub or else

Better then apple also vr they have vr and you can play fortnite in there I think in 4k I'm sure

Steve Adkins

Very helpful, knowledgeable and fun sales representatives. They will match you to the device that best fits your needs.

Aden Randall

Really disappointed in the fact that they would not let you try any of the actual products except for like the xbox or the laptops. Wanted to try some headphones (NOPE), wanted to use the hololense which I have experience with he tried saying that it was not connected and was dead, lol dude it's an independent unit and had 33 percent battery left, and when I turned it on and started using it he acted all surprised that it was working and told me to take it off. Experience sucked. Also did not have a very good selection of actuall computer stuff such as keyboards and mice.

KgandMimi Brown

The people are very helpful and always courteous! XBOX Launch was FUN! I will definitely return to this store!

Randy Knight

Great products, rather expensive.

Rich Musat

Service was professional and fantastic!!!

Ricardo Kincaid

I'm not a fan of window phones but they have plenty of other stuff to buy an explore I loved the store an public display great experience

Corbin Wyatt

Incredible experience with Carlos and Aiden. I can honestly say that I'm more confident in my decision to purchase Microsoft products knowing that they are investing in employees who are experts and love what they do.

Kyle Reddoch

Did not have a great experience at all. The staff was blah and not friendly at all. They seemed to not want to be there. I had to go up to one to even be served. Then we I asked about the price of the Pro 4 (sale ended yesterday) he said oh well. Wait what?! That's not how you react!!! I'm a MSFT fan but this store needs some improvement FAST!

Kc Keen

Very nice and professional, but I was able to buy all my needs from Amazon for 3/4s of the price.

Amit KC

Customer service suck

alec polk

Great customer service! Especially from Reagan! He was very helpful with my issues and troubleshooting but eventually solved the issue with my Xbox controller. He’s the best give that man a promotion!

Laura Jackson

If you got new xbox and any problem in first year take it to them they replace them

Derek Lariviere

The phone number to the store does not work, just puts you in to an endless loop of choices. I need to speak with an employee before I drive a half hour to make sure that my issue can be resolved. Unfortunatley, talking to a human in 2018 seems outside of Microsoft's capabilities. In addition, the products they sell rarely survive past a year or 2. I would steer clear until they fix customer service and reliability.

Rashele Shoun

Really cool store to look at!

melinda beauchamp

very helpful and professional Mrs. Robertson had a lot of information

Kevin Batts

Amazing store with an awesome vibe.

Dwight Westbrook

EXELLENT!!!!!

Kerri Michels

Nice place

Danyel P

Cheap deals during BLK friday

Daniel Travis Formhals

Microsoft is nothing but a government tool and defense contractor that is now cooperative with the government's domestic surveillance system

Tyler Davison

I was told that they were "too busy" to demo the htc vive after 7pm. Apparently they were "too busy" hanging out and texting... "Too busy" to let a customer demo an $800 product before buying. And now I'm going to go order an oculus rift (their competitor)

Jason R

Awesome. Way better than the Apple store. Employees actually ask if they can help you and are excited to show you all that Microsoft has to offer. I was really impressed by the number of new gadgets in the store and how friendly the staff was. Also, I like to see prices as opposed to the Apple store where you can't find a price to save yourself from making big mistakes financially.

William Cook

No-onsite support for broken devices. Buy something that breaks within the first month from a manufacturing defect and they have to ship it off to get you a refurbished item that's been through who knows what.

Alan Medina

This place is cool have all the xbox games u want

epic flame

This place is great I went to the fortnite tournament there and got 3rd, one thing I didn’t like was how when I tried to call everything want automated.

Sabooda Badula

We visited the Microsoft store for their weekly Fortnite tournament. This store is super clean and welcoming. They have it set up for customers to play Xbox for hours if they want. It’s very clever and super fun. I appreciate the tournaments and I think whoever is in charge there has a great futuristic outlook.

Kyle Uhlich

Excellent customer service. Very satisfied.

Lindsey Steed

Had a crisis when my computer restarted and deleted my capstone paper that I had saved multiple times. Went into the store to try to get it recovered, there were no employees to be found but all the lights were on. Online it says that the store is open til 9:00pm. However the employees all came out from the back and told me they were closed and could not help me today even though it was only 6:30. They then proceeded to lock up and leave.

Lance W

I got the run around from the 1-800 tech support for days. They set up call back appointments to never called back and couldn't figure out the problem. I finally decided to just bring my laptop to the store and was glad I did. The support staff was able to identify the problem quickly and even stayed after hours to fix my computer.

McKinzey Manes

I brought my laptop in to get it cleaned up. Carlos was friendly and helpful, and quite fun to talk to while he was working on my computer. You can see that the store has a genuine focus on customer service.

Robert Bennett

Nice people but they do not tell the truth. My wife bought a Microsoft Surface Pro 6 and the sales person said she could make an appointment and bring the pad back and they would set it up for her and transfer her items from her old pad for free. This issue was discussed for over five minutes. We live 140 miles from OKC. We made an appointment and sent an email describing what was to take place. Both of us took off three hours from our jobs to make the 140 miles one way trip. when we arrived, we were told they could not perform the services unless we paid $50. We were shocked! We told the lady the chain of events and what was promised by the Microsoft rep but it didn't matter. She did not do anything to try to help us. Very poor customer service. Get what is promised to you in writing! Microsoft, you have a big problem with personnel and customer service! We are extremely mad.

Laura Eason

Everyone I've dealt with here has been helpful and friendly, the store is a good size and seems to be well laid-out, and they even offered me something to drink! They have an excellent selection of a wide variety, which is nice if you need to try things out before you're sure what you want. Essentially this is something similar to the Apple store with one HUGE difference- there are actually enough employees at the Microsoft store! When I bought my computer and when I went back for help, I was greeted promptly by their very attentive staff. TL;DR: lots of nice staff, lots of good products.

Jay Fort

The store is closed for renovations and no information about reopening.

Ulanda Parchman

It was my first time at Penn Square Mall I walked the hole thing in 2 hours I found some laptop that caught my eye one day I'll get one

Debbie J.

Customer Service is EXCEPTIONAL!! LaKia has gone above and beyond to provide great service everytime I've needed tech help.

Ryan Stevens

I went to the store intending to purchase a computer for our business. Before traveling one hour to the location, my wife called to make sure of store hours and to find out if they take business checks. She made sure to ask if this was the Penn Square Mall location and she was told it was and that they do take business checks for payment. I traveled 1 hour, got to the store and spent approximately 1 hour selecting a computer and accessories. I had $2800 in products selected. Once they start ringing my order up they realized I was paying by check I was told they don't take checks! I explained that I had driven 1 hour and that my wife had called ahead of time for the specific reason of finding out if they take business check. I got a very half hearted sorry and then a rude female employee wearing a bandanna on her head (very unprofessional dress) commented we have never taken checks in a condescending tone. I never write bad reviews but I run a business myself and if we treated customers like this we wouldn't have any. Very unprofessional and no offer of any kind of solution to the dilemma they created for me. I went to Best Buy and found an employee that knew more about the exact same microsoft computer that they sold at the microsoft store. I of course didn't purchase the microsoft computer after having been treated the way I was at the MICROSOFT store. I bought a Dell and saved $1300. Don't wast your time or money at this store.

Richard Huddleston

Great people and great service.