Reviews of Apple Penn Square (Computer Repair)

Rob

Now although a lot of people on here complain about their phone service I can truly say that the in store experience is a much different experience. These apple staff are super nice and work hard to resolve issues and (or) answer questions. I came in for the photo walks that is essentially a workshop on taking pictures using different features and I did both that day. Chris who was our mentor did an amazing job at teaching us everything there is to know about taking pictures with the new iPhone X. Come in for the workshops and you won’t be dissatisfied.

Jason Thomas

Got in and out in less than 10 minutes. The young lady who helped me was wonderful. Bought an iPad and an accessory.

Jana Lee

Replaced my 5 yr old iPad for the price of a battery! Super cool!

William Horton

Very help and answered all my questions. Wait was not as long as I expected. They did not pressure me to buy.

Bathroom Remodeler

Ok so it’s my first visit and after over 10 minutes being ignored by staff I scheduled a Genius Bar appointment for 1hr later go out to my car to go to a store for an hour only to get texted back 16 min later that they are ready.. literally run back to the store to get ignored again while sweating profusely and waited over 15 minutes and nothing. I’m like I wish I could be as laid back as the hipsters ruling this place but unfortunately I value timely service and being ignored by the obviously high self esteem staff I’ll never go back wth

Hector Maupin

This mall is I'm beautiful place has tons of stores very very clean. So many stores if you can't find it there more than likely you won't find it anywhere. The food court is amazing delicious food and a lot of good coffee places I recommend this to anybody that enjoys shopping or just hanging out.

Karri Freeman

Jacob was empathetic and charming. He even took me in 30 mins before closing w/out an appt. But...he said he absolutely could not do what Apple phone assistance said that store could do. I drove an hour to get there. Went home disappointed and I feel like Apple store employees could have done more.

Melissa Smith

Lines are always too long..... pointless, unless you have half of your day to kill.

Kevin

Store closes at 6 on Sunday's, but they will not assist you 20 minutes before closing. They need to change the closing time to 5:40 instead.

Dustin Yoe

Never ever change my security settings on my ipad. I have my security settings the way that I want for a reason. And now I am locked out of my other apple device. This is one of many reasons why I will never buy another apple product again. Can anyone recommend a good tablet to replace the ipad?

Allstar Shipping VA

Pretty Good service!

Vivek Vijay

Went there to buy a new iPhone XS max, got it in 10mins, and repair iPhone X. The service people told they don't take in any appointments for the day since we went in last hour. Which was not acceptable to me because that's the only apple store in a 30mile radius and they never take the phone to make an appointment prior to we making the visit. Really disappointed with technical support team. But shop is awesome and sales is good.

charle Tim

I love the covered parking. The cleanliness and luxurious feel that this mall provides is well above all outhers

Noelle Wehmeier

Great mall! Lots of stores to choose from

Brant Rouse

Store is set up nice and clean. Associates ready to help you buy whatever. Check in process is good and tracks the items and progress well. However, I was told that my item would be ready at a certain time. I arrived at that time and said item wasn’t ready. Over the next 40 minutes I asked three different people if they would check on the item. Finally item was brought up! Moral of story is to be proactive when waiting for an item repair. Also, Mia put a screen protector on the item for me. That process is new and awesome! Highly recommend apple / belkin screen protectors.

Adrian prieto

My AirPods were not working correctly and got them replaced. Great customer service and good employees. It was fast and easy going

Aleiha Nelson

The apple store is so over crowded. They have a lot of people working there but not helping the customers. They need a better system to help customers out. I literally sat at the store for 2 hours when I had an appointment. When I first checked in for my appointment they said someone will come and find you. No one came until 8:45 and then when he came he said well we will have to go through this fast because it is almost time to close.

Elisha Gallegos

I love the customer service here. The employees are always so kind and professional. I love the uniqueness of each apple employee. Awesome work.

jaxon thomad

nice staff in and out with what you want! i love that. staff well informed

Will Blair

Service was ok. Went to pay and the dont take checks. Dont make it harder for people to give you money.

Patrick Guliford

They did not honor the appointment that was setup the day prior. Showed up early to checkin and still had to wait. What was the point of making the appointment in the first place!

edward carlin

They cancelled my appointment I waited 3 days for after apple support cancelled my original appointment I made a week earlier. And when I showed up 3 minutes late they told me this appointment was canceled and I wouldn't have to wait for around 3 hours. I lost almost $5,000 income waiting. I'm not going to use apple after yhis experience

David Bohn

DO NOT BOTHER CALLING THE LISTED NUMBER! After getting through 5 minutes of automated questions I was put on hold for 30 minutes and then transferred to a phone that rang for 2 minutes before hanging up on me.

Aleicia Wright

Very quick professional help.

Sandra Schanely

The youge mane the eventually help me out was rude and unwilling to help me

tim mullen

Long lines need more staff the time I was there

Leanne McCracken

Busy place, good products

Michael

I recommend going else where to get your cracked screen fixed. If i could give zero stars, I would. I wasted 3 hours (1 hr there, 1 hr waiting past my apt time, and 1 hour back) driving to the location to not get my phone fixed. KeShawn was polite but listened to the diagnostic computer (that seemed not to work well) more than the customer. His computer said my iPhone with the busted screen was dead and not powering up. He would not listen to the I Phone itself, which was powered up, or the customer saying well the blue tooth connection to my car was working and I just called out right before going in the mall even thought the screen was busted (feed back touch was working and you could hear it). I was not impressed with the apple geniuses (they were apple-useless, lol). Keshawn kept trying to sell me a new phone, lol! I was frustrated and walked out and headed home. I then went to a Digital Doc in my home town and had the screen replaced (in 30 mins) and it works great. The apple store is a hipster hang out, if you like that kind of thing its your place, or save your self a trip and order from online or support another repair place. Below is a picture of my digital doc repaired "broke phone". Thanks for listening.

Earnest Scott

Sales associate was very pleasant and resourceful.

Dallin Patterson

I set up an appointment to turn in my phone for a battery replacement. My wife and I showed up 15 minutes early thinking it wouldn't be a problem and could just drop the phone off. I had planned a night out with my wife, so I wanted to get started sooner than later and didn't think I would have to wait long if I booked the appointment right before our dinner. We were greeted immediately, placed in the que, and told where to sit and wait for my "genius" to assist me with my phone drop-off. Many "geniuses" walked by while we were waiting and asked if we had been helped. We told them we were waiting 15, 30, and 45 minutes to each person who asked at the various intervals. Finally after an hour of waiting we were helped. WHAT IS THE POINT OF AN APPOINTMENT?!

Derek Collier

Went into the store to purchase a $2400 laptop. I was in the store nearly an hour and could not even get anyone to even ask me how I was doing, let alone ask if I had any questions or if I wanted to buy anything. And they weren’t all busy either, they were either huddled in the corner, or helping anyone BUT me. Some people were in and out in minutes. I guess I’ll be buying a Windows computer. Edit- Can we PLEASE get another store in the city, or move this one somewhere besides Penn Square Mall?! Jesus.....

Hello There

Always packs but the staff does an amazing job in providing exceptional support.

Thomascita G

Tech guy DROPS MY PHONE AND LAUGHS ABOUT IT! Unprofessional and doesn’t even apologize. I’ve been a loyal customer for iPhone products and Apple devices almost half of my life. Never have been treated like this at a Apple store. Customers are already spend 100’s of dollars there. So a little professionalism and hearing the way some employees were complaining about helping a elder lady figure out how to work her phone. I was about to take over and explain it myself. It was just VOICE TEXTING she was asking about. Not a great experience. I’m spending $169.99 to fix my crack screen already. The tech guy laughs when he sees my phone. THEN DROPS IT AND LAUGHS. Unbelievable.

MJ Jones

No matter what you need done, you will wait, while there are 6-8 employees who walk Back and forth over the floor, visiting with one another. For some reason, they cannot say deliver your phone to you from the back. Got a Problem with your little iPhone darling? Plan to revisit several times. What they call Genius is really subpar service. Expensive but poor service—great combination! Did you know Steve Jobs’ widow inherited $20 Billion?

Mike Yost

Top service!! They answered my questions quickly and thoroughly!! I wish they had more accessories to purchase for your Apple Watch there like cases, etc. Very helpful, especially when you make a prior appointment!!

Samantha Burdick

I brought my laptop in with water damage and no appointment, and thank the lord they were wonderful and willing to take it in that day! I was in and out in under 20 minutes, even tho they were PACKED full. I was prepared to wait longer, and I was ecstatic that they were able to help me out and fix my computer. When I picked my computer up a few weeks later, I was in and out in under 5 minutes. I really appreciate all the help and getting me out there quickly. Great job, guys!

Tyrell Frazier

Way too busy not enough staff and when there is staff they aren't helpful

mireya losoya

Always someone there to greet you! Very hectic at times but they make it about you.

Jacob Holland

Apple is doing an extreme disservice to the people of Oklahoma having only two places to use your AppleCare insurance in the state(without mailing in). But probably selling AppleCare insurance to most users of IPhones across the state. If Jon snow can kill Daenerys Apple can allow cell providers in store (at&t, TMobile, Verizon, etc) the ability to do work with repairs and replacements related to AppleCare insurance being as they carry the products already. So along the way of my two hour trip to the closest place to take advantage of my insurance I was calling their phone number to make sure I didn’t need an appointment bc I couldn’t schedule one for anything past 6:40 despite the store being open until 9. The automated service would only connect me to general Apple support not an associate in store I could ask about wait times and possibly an appointment at 7. So I show up at 7 only to be told within 2 minutes that they are in overflow and won’t be able to get me in before 9 and that my screen replacement would take an hour and to schedule for tomorrow. She never looked at device which could need a full replacement and shouldn't have taken more than 30 minutes as I saw multiple employees with no customer in front of them. This will be my last IPhone. Should’ve left them a long time ago after discovering planned obsolescence.

Forrest Cooper

30 rep's to help you get things done .... fast and courteous. Good experience...

James Freeman

Came here to replace my iPhone battery. Took about 2 hours. A really good experience

Gingersnapgirl 40

You better make an appointment or go when the store first opens. Especially in the weekends. It gets pretty busy. Sometimes it seems like there isn't enough staff to handle a store full of people.

J M Magee

Even though I'm not an Apple person, I've been to this location several times with my wife who is deep in the Apple ecosystem. The place is pretty modern featuring no checkout area as each associate carries a machine to check folks out. The seem pretty organized even though there always appears to be a million people in there at any given moment.

Stephen Jeffrey

No stars would be more accurate. Seriously Apple... One store in OKC!!! No. I'm not waiting 2+ hours to see someone to fix the crappy device that we paid $700 for that now has a recall because it won't work. Another reason I hate Apple. My girls will hate it but I will never buy a damn iPhone

Al Brown

Just a quick stop at the Apple store so we could get some information about an aging Mac Book pro. Sadly, we didn't get anything useful. We did get a good chance for any of the 20 odd millennials to suggest that we should buy newer things. They apparently don't fix computers in store I doubt that most of the staff understand that repair instead of replacement is even possible. No one seemed to be willing or even interested in our problem just selling us a new something especially if it was a phone. We tried earlier before going to call to see if going our visit would be useful or if someone could help us. Apple has created a maze of ways to never talk to people who have purchased their products at a premium price unless it is very new or you have a special service plan for that item.

Jitu Suthar

Predictably underwhelming and overrated Apple (not) Geniuses of a company run by a corporate type clerk!!

Brock Osoinak

Great Apple retail store.

Geoffrey Elliott

Always good Service. Would like to see a store open in downtown, Midtown, or Uptown OKC.

Pam Vasquez

Never go there

LILIANA GOMEZ

Very good service

Nate Draper

Do not place an an online order for pickup at this store. It is a pain and will waste a good portion of your morning waiting in line just to pick up something you already paid for. Order from Apple and have it delivered or avoid all together.

Stephanie Millican

Love the store design. Many of the techs think and act like they know so much. But then are less than helpful. When I bought my new iPhone we included a screen saver which was cracked before I got to the car. I wrote them and NO ONE replied. All they care about is the sell $$.

Adam Bush

Used to LOVE Apple. They still make quality products, but they no longer innovate. Writing this at 2:40 while I’m still in my 1:40 appointment. Multiple cataclysmic hiccups along this journey to the point it’s comical. Big walk away point today is to avoid Apple care. 4+ years ago it was worth the $. Replace and you’re out the door. Now it’s all about fine print and 1-2 week waits on “repair faculty”. UPDATE: left and 3:13 with zero resolution. What a waste!

Mayilvanan

It's a big shop with lots of representatives to attend the customers. Big apple store

Margo Lewis

Love this smile haven't been to this mall in over 10 years

Najia Zulmai

They are lucky that google allows one star other wise I’d give them negative numbers!!!!!!! Apple only cares about selling their product and making money they do not value or care about their customers is rather go to a small business where I am appreciate than to give my business to apple. We have been apple customers for over 6-7 years and they are the worst at making their customers feel appreciate it.

Andrea Mihaylo

I had an issue with my Apple watch, and the guys at the store (Colin and Ian) did a great job helping me get it resolved quickly. Great customer service, by far my best experience in an apple store!

Morgan King

Fast friendly staff

Alex Jain

Worst company ever. You take an appointment but still have to wait couple of hours to be seen to be told that they cannot fix the phone because of issues with parts. Moving to Samsung completely. Overrated company. Seriously hope that Apple learns to value customers that have bought every single items but no more.

Kitty Smith

Great help with repair of all apples equipment

margo utley

Great customer service!

Theresa VanTrease

I was approached within seconds of stepping into the store. The young woman was very polite and understood what my problem was and set me up with someone who could fix it. She said it would be about a fifteen minute wait. Within 5 minutes the young man was there to help me - also very polite and knowledgeable. I had changed my access code and couldn’t remember it and ended up disabling my iPhone. The tech had it fixed in a jif and I was out the door within 30 minutes. I’m horrible with names but my experience was awesome and the employees were fantastic!

James Hill

Joe was extremely helpful and nice! It was $749 for a new iPhone XR if you buy it outright. Since I had two iPhones to trade in, I walked out with a brand new iPhone for $340, which means apple gave me $400 just in trade in credit! I love this phone and the service was outstanding.

Terry Carshall

Great!!! Very helpful and cheap repairs

Conrad Winters

Check-in process went quick and they addressed my issue quickly. Apple products are cheap, but the service is good.

Stephen Collins

As an organization Apple's customer service is usually quite splendid. However, we recently bought an Apple Airport Express and attempted to return it, unopened, a few months after we bought it. Knowing how customer oriented the organization is, and knowing how many thousands of dollars we've spent on Apple production over the past decade I thought they would be generous and take it back even though it was past their 14 day return policy (again, it was unopened and still in the shrink wrap). The first time we tried to return it they said they could give us only store credit. Fair enough, but we really wanted cash so we said we would try and sell it. We didn't have time to do that so two week later we tried to at least return it for the $100 in store credit. However, they wouldn't even offer that to us anymore. Again, we've literally spent thousands of dollars on this company and they couldn't give us a $100 refund? I am definitely going to look elsewhere when my iPhone becomes unusable.

Russell Branstetter

GOOD product service. Helpful staff. Really distractive bright white lighting. As always - expensive.

Tony Rodriguez

Place was amazing had a huge selection of electronics apple everywhere really made me wish I was rich to afford all them fruits haha

Shalena Victor

First off, if you don’t make an appointment, you’re going to wait over an hour because it’s Apple. That’s to be expected. They’re busy asf. I made an appointment, showed up, and was out in under 40 minutes with a brand new iPhone. My brand new iPhone X was not physically damaged or anything, but shut off and wouldn’t turn back on 2 days after getting it. They tested it for about 15 minutes, I had about a 15 minute wait, and then they replaced it. This was a phenomenal experience. If I could give you guys more than 5 stars I would. The gentleman was friendly, fast, intelligent, and got me back up and running with a cutting edge iPhone X. I just got a bad Apple of the bunch, pun intended

Teresa Svedman

What is wrong with Apple people? This location couldn't be worse. I was there for my tech challenged husband or you wouldn't ever see me there. Its creepy. The employees are weirdos. I hate his phone and Ipad. They fixed the phone, but rather than being left alone in my misery, another person had to strike up a conversation with me and I learned more than I could care to and swore I'll never pay for a Lyft driver as I'd certainly end up with her. The whole experience could be summed up as cold and clammy. Ugh! The mall is empty, no, the full parking lot is in the Apple store. Good gravy. I just vomited a bit in my mouth thinking about it.

Scott Herrmann

Took iPhone 6sPlus in for maintenance they were fast and very friendly and on top of their game!

Tyler Williams

My wife went there on 6/15/2019 to get a replacement IPhone XR under warranty. The phone had stopped charging the day before while after putting it on the charger. After the associate had looked at and “cleaned” the port he said he couldn’t replace it under warranty because one of the pins in the charging port was damaged. It was only after they had taken it to the back to clean the port that they discovered the damage. They couldn’t answer how an apple charger would have damaged the port and said it must have been dropped. The phone has never been out of the case after I purchased it and any damage to the port would have also damaged the outside of the phone, but there are no scratches or damage to the outside of the phone. They wouldn’t answer if they possibly damaged it during “cleaning” and would only say that it would cost $390 dollars to replace the port. Apple warranty is joke if the charging pin was damaged from normal use then it’s a manufacture defect and should be covered under the warranty. If the associate damaged it when they were “cleaning” it then it should be replace. If it was damaged from dropping it then I need an explanation for how the entire phone is in good condition and only an interior component was damaged.

Riaj Mahamud

Apple Penn Square Mall is good. The customer service is great. The waiting time for Genius Bar is very long. The technicians are good, but not excellent. I had an iPhone charging with laptop but not with regular charger. They could not fix the problem.

Obiora Onyilofor

The staff were very helpful.

Kandy Swan

Is always full/crowded. So if you can make an appointment. They have cool gadgets to try, right in the tables.

Allison Taite

Excellent service! Thank you!

Jonathon Rhineberger

Before reading do note my past experiences with this location have been fairly decent. So to briefly describe the back story, I broke my screen got it replaced, two days later my phone had water damage. Wondering how this happened I looked at the phone and noticed the two screws missing from the bottom, I thought oh they forgot to put the screws in, and when I took a shower and used my phone water got into it. I was thinking great I’m sure they will fix the issue since the screws were forgotten, people aren’t perfect. I am a very decent customer to work with not pushy and very kind and understanding. I get to the Apple store to be told that my phone has water damage and it would cost $400 to replace it. But I continued to tell them that they are the ones who forgot the screws which made the phone no longer water resistant. I was then told that this was impossible, they cannot make mistakes like this…. I said “but who took the screws out then, because I didn’t” what made me mad is the manager said “you left this store with screws in your phone”. He said this in a very hateful and annoyed tone, he basically called me a liar. I was treated very bad and was charged another $200 after protesting the $400 since I had to pay $200 to get the phone fixed less than a week ago. I have spent more than $8,000 at Apple in the last 5 years. I am a very loyal Apple consumer, I was very let down by my favorite tech brand. Its just $200 but I just feel very mis treated by this location.

J M Prince

I had a semi-complicated issue with an iPad. Me attempts to get my dad'd iPad fixed which included a previous call to Apple support and visit to the Apple Store. I was even told that they might not be able to help me by the person taking reservations; however, I decided to wait anyway. Brandon was efficient and extremely helpful. My issue was resolved and I understand what the issue was.

N A

We went in to replace our iphone batteries - friendly staff and took about as much time as we expected even though they seemed quite packed.

ROBERTSON SANDERS

Apple sucks. Quit calling my phone you kacked pos of a company. Will never buy an apple product.

Raymundo Gonzalez

Great service and very quick, their staff are the best

Jessica Friesen

Loved it!! The directory was easy to read and was easier to locate the Vans store!! Winning!!!

AV Stuart

Horrible customer service! If you can get anyone to notice you as you are standing at the loading chutes you are lucky. You can’t just drop anything off to be repaired even though diagnostics have been done...you must speak with the Great Wizard! The green shirts remind me of a video game where the little peeps turn in circles and scratch their butts wondering what they can do besides wait on customers in order to look busy. One of the very worst customer experiences I have had in many years!

Mandie Doak

Staff is very helpful! It was packed in there, but we were seen right away. May need appointment for service, though... Keep that in mind!

Linnie Diamond

Loved facial from kristals

Duron Wise

Good customer service got me in and out quick.

Ricardo Kincaid

No labels you have to literally walk in explore

EatMore Possum

Took my iPhone 6 in to have the battery replaced. First thing the “genius” did was squeeze the phone. “Oh, looks like the battery may be swollen.” He then took it to the back of the store where he was to allegedly open it up and look at the battery. A few minutes later he came back. “Yep, it’s swollen. Sorry, we can’t replace it.” I opened the phone up later to discover the battery was not swollen. It wasn’t puffy and it wasn’t soft. It was as solid and flat as a brand new battery!

Paul Pascual

If anyone here is posting less than 5 stars its because they did not work with Joe Ephraim. I had to get his last name to make sure the managers of this store knew who I was talking about. And whoever that manager is, you are lucky to have this man working with you. I was working with Joe purchasing my new phone and a few of his team members kept coming to him for help and he was able to handle my situation as well as assist his team members without losing a moment of focus. I was so convinced he was the manager by the way he was running the floor during the release of the new iPhone. His ability to handle stressful situations while maintaining conversation and treating the customers as if they were friends is something you do not find everyday. I just wish I had a company successful enough to entice him to work with me. To whomever runs this store I want to make sure you note that Joe is an outstanding employee and a natural leader. I hope he is in consideration for a manager position or higher one day because he can run that busy floor like a true leader.

Moise D'haiti

Long wait. Great service. Everyone seems to be knowledgeable

Amit KC

Really good customer service and choices

Cameron Lay

Today I went into the store with a phone that was malfunctioning. I had 4 different staff members work with me to fix my problem (it was very rare and odd situation). This was a long process that took a lot of effort from the staff. I appreciated that effort and was ready to buy a new phone, but due to the oddity of the situation and the time we invested in trying to fix it they replaced my phone for a new one for the price of a new battery. They didn’t have to do this and I thank the manager and staff for the great gesture and customer support. I will absolutely tell my story of this experience and will recommend in the future

Sylvia Sanchez

Always good work

Linda Israel

Complete chaos. They don't have a place to checkout. Had to wonder around looking for someone to check out. I'll avoid going back. Rather buy online than have to fight that crowd.

Sharon May

Not very happy with the Apple Care. My phone was (& is) not working correctly. It had 4 issues not working. Instead of getting me a new phone - it has to be sent in for 5 days. Then they will decide to repair or replace. They didn’t even offer a loaner phone. When I insisted, the phone they offered was not the same phone as I had. They only one option available which wouldn’t work for my needs. Also there seemed to be a lot of techs just standing around while making people wait.

Denise Boswell

Hate having to make an appointment

Mike Burton

Lots of fun playing with the latest devices!

Joban Steve

Love my Apple technology. Oh so handy and just a great experience in and out. Appreciate it Apple.

Ed Damron

Always helpful and kind, especially when I have a concern about anything on any of my Apple devices - they are the best!

Laura Thomas

How could an $1000 iPhone go into account recovery and have all them features and still have to wait so long for one password. Repeat after me camera plus passcode equals iCloud. Store that data on iCloud with password, passcode and photo pass key if forgotten it and you won’t have to much angry locked out customer that IPhone can just look at your mugshot stored in the cloud. Fix it or locked out or forgotten password isn’t all you have to worry about in the future. I don’t why we are the only country late on technology when other countries gets it first. Maybe this country has way to much green for that one

Karson King

Honestly, it took a while to get an iPhone 8 Plus replaced but the staff was friendly and helpful. I like how they give tech demos to those who may not understand exactly how the iPhone might work but they went above and beyond with their service.

Tammy Unruh

Ford was absolutely the best. He made what could have been a nightmare not seem so bad! He had us back up and running in no time. Thanks.

Kerry Manahan

They suck! Every time I have taken a phone there they have been very little help at all. My phone charger caught on fire and therefore they would not even open my phone and try to make a repair.

Leslie King

Never had a bad experience here and the is always happy and helpful.

Jared Kerr

Close early when the weather was fine. Microsoft was open.

Shannon Stangl

I set an appointment to have my battery replaced, after 5 weeks earlier ordering my battery. When i arrived someone immediately pointed me to a table, said sit and they’ll help you. So I sat, with others, for 30min before anyone spoke to me again. Order of service was first come first serve honor system of the customers. Not sure why I set an appointment. They told people with appointments it’ll be a 45min wait for the repair, walk ins would be 1.5 hours. I was told 1.5 hours despite having an appointment. When i picked up my phone, same thing, I was pointed to a table and had to wait to be addressed. It took again 30min for them to acknowledge me, even addressed an elderly couple who arrived after me, before me. While waiting, i could count more than 5 Apple workers not doing anything. Two or three of their employees were talking in corners not with customers, while the employee at our table requested help multiple times. The whole situation surrounded around me needing a new battery (Apple purposely slowing apps), ordering my battery, and then the repair was the worst. I expect better from any company.

Edwin Jay

Always helpful and never pushy

BI FM

I'm rating this mostly on the product and the process of scheduling people. I came here to fix my phone and get an estimate for my IPhone 7 plus. The store was over crowded, that's because of the new IPhone, its the same people. I got put on the waiting list for 15-20 mins. After its my turn they tell me that the they cannot look at my phone until next week. They wasted 15 mins of my life, so I just try to get a quote for my old one, and they don't give me anything for it. I go on the website I get $150 for it. What kind of show they are running here.

Randi Patel

I spent 3 hours here for the girl who had no clue what she was doing, reset my phone and said she backed my phone up. my phone is still broke she said apples update was burning up a part of the iPhone 7 microphone and there is nothing she can do and apple wont fix it for me. I asked her to get all my stuff back to my phone and she told me all I have to do is go home get on my WiFi and it will all restore. I told her before she reset my phone I couldn’t afford to loose all my messages and I have a all my appointments on my Calendar she told me I wouldn’t...it’s all gone!

ELIJAH REYNOLDS

Extremely ridiculous. We got a call the other day saying our battery came in for my grandmother’s iPhone 6s. The ice storm postponed our appointment because we were unable to drive on it. Well, they didn’t tell us we had to reschedule or set up an appointment to come back. We went today after she got off work and told us that we can’t get the phone until tomorrow. They told us over the phone shortly before that (same day!!) that it would take an hour. We arrive at 6pm and we definitely received poor customer service!! On that note, I’ve had multiple problems with my iPhone 7 just as the warranty went out. Thanks Apple, for having us drive 30 miles to tell us we can’t pick it up till tomorrow. Waste of gas and time. Never again will I buy an Apple product

Marilyn Kirby

Great service!

Trentin Jones

Nice people. Horrible process shopping in store.

Robert Hockensmith

Came in to the Apple Store to pick up an item I had purchased online. All about the store was jam-packed oh, I was served with in just a matter of two or three minutes. I was very impressed and pleased with the expedient service I received!

Tom Hoblin

Made an appointment to simply have my computer reset three days in advance. When I got there, I had to wait 30 minutes for the "right technician" even though they knew I was coming and what the relatively simple problem was that I had. I kept being told that I was the only person waiting for the mac category, and yet it took a very long time to be helped. I feel that if I've made an appointment, they should be ready to serve me at the time we both agreed on.

Scotty Kindrick

Staff is very friendly and patient. Bought a iPhone for my sister and brought my nephew and they were absolutely awesome in chatting with him. Being 8 years of age he was reluctant to go but after playing with a few devices and with the staff letting him help with “some” decisions it was a great experience. Glad we have one in okc.

Hao Jiang

Sometimes long waiting time but overall it's good

Cameron Edwards

Nice inside. Like the feeling it give me when I walk in.

Jeremiah Hicks

Absolutely love going to this Apple Store. They are always very friendly and knowledgeable. Being someone that owns a lot of Apple products I respect the fact that everyone here knows what they are talking about and if they don’t know they find someone who does. Couldn’t ask for a better customer experience.

Blake Finken

One of the Best Apple Store's I have been to. Staff will answer all of you question, no matter how many you have. Taylor my Mac Genius Bar Technician was amazing walked me throw everything, and gave me multiple options. Thanks for the good experience Apple.

J K

I'm in the market for a high end portable device for video editing. Thought maybe for the first time in my life I might consider a mac. I couldn't identify who the employees were... I couldn't identify what products were what and I couldn't determine any pricing cause there were no tags on anything... It feels like being on a used car lot that's sole purpose is to perpetrate a high pressure sales situation except of course there were no sales persons... It was the strangest 5 minute experience I've ever had in a store and somehow I'm thinking that a Mac would make me feel the same way... I'll go where info is readily available. Apple, you had your chance...

rajendra subedi

Helpful. But, have to wait too much . I would ask people to take an appointment fo it.

joe terrazas

I went to the Apple store and it was busy, but still managed to be out quick they were good

Jake Fisher

I took my Macbook in with one sticky key, to be repaired. The Apple Store employee took my laptop to the back to assess the issue. Upon return, he told me that the entire top case would have to be repaired in order to fix the annoyance. I chose not to do the repair at the moment, took my Macbook, and went home. When I got home, and tried to use it, the laptop wasn’t functional. I called the store for an explanation and to get a remedy to the situation. The manager, Ryan, insisted to me that the Apple Store didn’t break my Macbook. Furthermore, he insinuated that I probably spilled liquid on it, was lying, and because of that, the repair bill would be even higher. My experience with this store and this manager named Ryan was awful.

Jason R

Lame land. Guys/gals the MacBook isn't even touch screen yet... But I just got a MacBook pro and it's freaking awesome.

Hailey Millerj4h4u4u4u3irj4hdhfyguurhfhgktjrj

Got iPhone 8Plus screen fixed in 45 minutes WITH a packed store! Blew my mind!

Lynsey McAnally

Made an appointment in advance. There was no wait and Blake was exceptionally helpful in diagnosing the problem with my device and giving me options for repairs. Great experience!

Marwan Aldulaimi

Went there the day before thanksgiving and it was quite busy but their staff was able to take care of all my needs in time. Paulie was my specialist and not only that she engaged me with a very interesting conversation but she was also very knowledgeable and got to the bottom of the problem immediately.

Alex Martin

Even though I arrived at my appointed time a few minutes late, the employees at the Apple Store in OKC were polite, frank, and jovial. The techs weren't allowed to fix my phone (non-working camera), but that's understandable since my phone is relatively old (6s plus). I've read some of the reviews about display items being excessively touched and unclean, but after looking at all the display items this afternoon, I didn't notice anything that signaled me to be cautious. Jonathan and Alanna were both awesome, by the way. My phone didn't get fixed, but I still had an excellent Apple experience! Thanks a lot, guys!

Jacob Holmes

Super fast & super friendly

bobby_gary

They know how to get the people in and out fast. Well oiled machine.

Sloane King

The customer service is fantastic. Always an answer for my questions. Frustrated that my iPhone 7 wasn't able to be fixed and the only option was a new phone, though.

Joanna La Ferry

Extremely busy they had a line and you had to wait. If your coming to this store I suggest you make an appointment first.

Hala Ch-Y

Went there to buy a new iPad and the place was packed! Service was amazing and so smooth though and we got out within 30 minutes.

Kaleb Ghomrawi

This location really suck bug time .

Lawrence Ross

Helpful and friendly staff I do feel like they leave you waiting longer than they necessarily need to when you're there to do a pick up so that you'll look around and touch and feel some of the new items.

Riyanna Williams

Luis answered all of my questions and helped me purchase a MacBook Pro and other items with the student discount! He was really nice and super chill! Jeremiah also helped out as well and was really funny! Overall, both sales associates were just awesome!

Mark Coates

Decent for an Apple store. Nothing compares to the glass structure awesome entrance at the NYC Apple store, though. Once you've been there, no other Apple store compares.

Jeffrie Robinson

Customer service was lacking when it seemed they weren't going to make a sale from me, as I just wanted to verify 2 off-site purchases were not fake. Plenty of workers walking around, but 40 minutes later with me finally asking if I was going to be helped, Jeff comes up. He really knew his products and relieved my worries. I asked why it took so long to come help and he said my name not added to the que. I had given it twice...

David Munsell

Very clean. Great service.

Herschel Murner II

Came into the store today. Set an appointment with Apple to look at my iPhone 7 plus for update/restore issues. They take my phone to the back for not even 2 minutes come back out and tell me it has liquid damage. The phone has not come in contact with any liquid whatsoever. Showed me a picture of a liquid damaged iPhone but won't literally show me the damage. My iPhone is suffering from "boot loop disease". iPhone 7 models everywhere have been suffering from this since November 2018. Both the manager and store associate were very rude to me and basically wanted me out of the store without answering my question unless I wanted to pay for a replacement. They told me even if there was something else wrong with the phone they would have to blame it the liquid. If you go to an Auto Body shop at least they inspect the car in front of you or will show you the damage done to the vehicle. How do I know you didn't pour something on there to avoid replacing my device for free?

Dakotah Tapia

Overall fast service but the lady that helped us was redundant and did not offer any options for my phone.

April G

Do not go here. They need another store outside of the mall. They are constantly overwhelmed and it’s so much people with not enough people helping. I went in there for a laptop fix and the employee ignored me and another customer had to tell them I was front of them. I felt humiliated and little. Awful customer service.

Johnathan Brake

While I am an avid Android user, my wife loves her Apple products. And after her phone broke, the staff was very friendly, efficient, and cut us a great deal on her replacement.

Y Walt

Customer friendly but very busy.

Dwayne Doolittle

The Apple Store has great people to assist you however, the wait times can be long EVEN with an appointment. There is always another insurance plan that you should have purchased in order to reduce the amount of money you will have to spend to get back on track. What did we do before we had all of these gadgets?

Diamond Dawgs

The absolute worst customer service I’ve ever experienced. I made the mistake of purchasing 2 iPhone XS Max phones and long story short, the stainless steel bezel began separating from one of the phones 2 days after I purchased it, which ultimately resulted in the back glass cracking (awful design). I bought a case when I got the phone and it’s been in it since the day of purchase. I know for a fact that the phone has never been dropped or mistreated in any way. There is no evidence of physical damage caused by me — no scuff, dents, or other damage anywhere else aside from where the stainless steel has begun to separate on the side. I tried to give apple an opportunity to make this right, so I called and made an appointment with manager Raymond E. Went to the apple store st Penn Square to meet with him and he was little to no help. I asked if I could speak to the most senior manager in the store to see if he could make this situation right. Big mistake. JAMIE L. has the worst customer service skills I’ve ever seen in retail. I tried to explain to him that this phone is defective and that all I want is it fixed or replaced. In an effort to prove that I wasn’t trying to scam them, I also explained that I have insurance on both devices that I bought and that if I had caused this damage, I’d simply make a claim and have it fixed, but I didn’t and I shouldn’t have to eat this cost for a manufacturer defect especially after shelling out $3k for 2 phones. Literally the only thing he would say is “the phone is damaged, it’s your fault, you have to pay for it.” It was like talking to a robot. Finally when I realized I wasn’t going to get anywhere with him, I asked for his card at which point he replied “Sure, I’ll go get that, and I’ll call security while I’m at it.” Are you kidding me?! That’s what you say to a customer that has been a loyal apple user from day 1? From iMac’s, to MacBooks, to ipads, to iPhones. I’ve had them all. But the one time I have an issue with a product, they simply tell me “too bad” and threaten to call security on me?! This is outrageous and something should be done about this “manager” JAMIE L. Never again will I do business with these people.

Karim Kouzbari

People who work there are really awesome but apple sucks

Nancy Mercier

Apple has stepped it up since the last time I visited their store, about a year ago. Both times I set appointments for Genius Bar, but a year ago, it was almost as if I'd walked in off the street, as I had a long wait. I came prepared this time, with something to read and letters to write, but after I checked in and sat down, a representative called my name and was able to efficiently help me with my problem. I was pleasantly surprised! Good job, Apple OKC!

Neal Hettinger

Old: Apple knows service. Not a long wait, very knowledgeable staff, great products. NEW: So i am back and glad I know exactly what i need with no questions. i need answered. I was able to slip in and check out but look at these poor zombies waiting. Can you believe there is no cashier to check people out? Sometimes the old ways were more efficient.

Abe Martinez

Doesn't get any better than this. My favorite store and best reason for going to this mall. Super fast and helpful crew.

Kassadi Cronkhite

Went in without an appointment to recycle my old MacBook Pro and Kelly asked if I would like to check and see if I could get any money back from it. While we were waiting for my laptop to boot up he told me more about their recycling and refurbishing program and how sustainable the Apple company is. Kelly was SO polite and made the process so smooth and enjoyable. Incredible customer service!

Sue Dellasandro

Store is just too busy with genius bar appointments...does everyone who buys something have a problem afterward?

Rachel Linn

I went to the apple store with a new IPhone 8 Plus that was inoperable and walked out 20 minutes later with all issues resolved! Great service and Desiree (sp) was wonderful! This was my 3rd trip in 10 years with apple and never have I walked away with an issue that wasn’t corrected. Keep it up Apple!

Bryon Westbrook

Service was good.

Preston Ochoa

Very dissatisfied with this place. I was told I would get my Airpods replaced for free, I show up to the store and they want to charge me $70 to replace ONE EARBUD. Supposedly AirPods come with a 1 year warranty, but what’s the point if you have to pay?! I will not be coming back here, I had to wait 30 minutes for anyone to help me, even though I had an appointment set. Don’t come here, money-hungry Apple doesn’t take care of their customers!

Amas Tenumah

Apple's customer service is either mediocre or everyone else has caught up. After an hour on the phone, scheduled an appointment for 4 days later (earliest available). It required a second visit which can't be scheduled by Apple employees apparently, all so they can wipe my device, I could have done that myself. Employees are friendly enough. I got better service at the DMV a few weeks ago.

Ravi Teja

Beautiful place. Steve vibes everywhere inside the store