Reviews of Microsoft (Computer Repair)

Claudia Santamaria

There’s always someone there to greet you with a SMILE

Wendy

It was my first time at this store. Nice variety of products. I was impressed with the size and weight of one of the computers, so light and great price. I knew that thanks to the nice service of George, one of the guy that came to help us.

KRYPTIN

Nice staff. Knowledgeable and ready to answer any questions. No pressure to buy.

Malcolm Jasmin

"Jess the tech" was both pleasant and proficient! The entire experience was painless !

Terry Cashman

Technician answered my call immediately and guided me through process to get computer up and running. Only problem was I couldn't get phone access last night after 9pm central time, got recorded message to call later.

Dubis Tobias

If you wanna be a guru on your phone or computer this is where you come.. we work on Apple computers for entertainment but concentrate on productivity so we stick to windows.

George De La Rosa

Amazing place I went for fortnite friday and they had everything ready to go Great place

drew christian

Just an all around terrible experience. No one thing stood out from the rest. If I could give it 0 stars I would.

Liz Fiad

(Translated by Google) Excellent attention (Original) Excelente atencion

Young J

Well organized, friendly staff. Plus they take student discounts!

Jesus Rafael Bellorin Rosas

(Translated by Google) Microsoft fans is here (Original) Fans Microsoft es aqui

Tiff A.

Excellent customer service! The rep even went above and beyond his job and put the screen protector on my surface for me! Totally would recommend!

Kat Villa

staff is extremely knowledgeable.

Gloria Ruiz

Cannot contact by phone. After cumbersome steps that involve getting a link, the number requires a calling card from my carrier. Ridiculous for a local call...

John Sprague

Ray was very professional and has worked hard to resolve issues of concern

Zachk Arenson

Frank was excellent with the help I needed, and Alex was also incredibly helpful. 10/10 buying experience, if you need anything Microsoft, you need to go here!

Raydel J. Riquelme

(Translated by Google) Good options, the classic and the modern Microsoft, they took good care of me (Original) Buenas opciones, lo clasico y lo moderno de Microsoft, me atendieron bien

Sheryl Jordan

I will soon be going in for my 3rd instruction session with Claude. I had hesitated to upgrade to Windows 10 but I finally did and even I, an older, non-tech woman, with Claude's patient, easy to understand help have been able to use my computer fairly efficiently. This one price for unlimited instruction has to be the best computer deal around. One of the things I like the best about my lessons with Claude is that he never lets my lack of understanding get to the frustration level. He "gets" what my issues are and is able to explain things before I feel like throwing the computer through the window. The woman who greets the customers is also helpful and pleasant. Both times I have been there she has offered me a beverage and helped me set up. All in all, a very pleasant experience.

Seamus Burns

Frank is SUPER knowledgeable, professional, and extremely helpful. He solved my business computer needs and provided great advice.

Marco Diaz

Best place to geek out

Kyung Choi

Surface book 2 : ordered 2, even with weak staff...

Mario Celsi

Store is neat, a lot options, phone, tablets, laptops, accessories. I was 10 minutes inside the store and t least 2 employees offer me help, not pushy at all. Only issue that all surface 3 tablets to test weren't working properly, (keyboards and stylus pens were not working). other than that i liked it

Luis José Rivera Godínez

There is no Apple Support in this building

Thipular

Staff can be helpful at times, and there are lots of kids around the store so be careful.

Yasser Castillo

Incredible in the Microsoft Store of miami can not replace the screen of the tablet. They only ask you to buy a new tablet.

Diana McCaulay

I took my Surface Pro 3 to the Microsoft Store in Dadeland twice (Oct 13 and 15) due to a non functioning keyboard, out of warranty. I just want to say thanks to Alex who went above and beyond to help me solve my problem. I wan't going to buy another Surface Pro, but now I probably will.

Frank Geewhiz

I brought my desktop computer here with a complicated issue where I had lost all Audio sound. Had tried other techs from another store that had not been able to fix it. Yesenia spent a lot of time troubleshooting and trying different things until she found the solution. She was very meticulous and professional and I also appreciate that she was very patient with me as I'm older and not very tech savvy. I'm definitely buying my next computer here. While waiting I noticed they have some very cool summer camp tech classes for kids, so if you have kids this is a good place to drop them off while you shop at the big mall (Dadeland Mall).

Tato vargas izaguirre

Good attention but the offers not so good

missonserch

Very nice!

James Hasstedt

They ran diagnostics on our aging/ailing Dell laptop for free! Can't beat the price, and very professional.

Daniel Gomez

Staff is nice and they have good sales usually

Eric Moore

I'm a little biased since I work there but it's awesome to be a part of a company like this.

Onelia Duran

Nice summer training I will be back next summer

Paolo Possenti

The technology store

Jose Roman

Nice place!!

Paul Cohen

So the store is a lot of fun. Very friendly customer reps greet you as you enter. However, they have the most backwards system for taking care of your technical issues. With 15 reps standing around chatting or playing games, you have to register for an appointment that is 20 minutes later. While you are standing around, reps will try to sell you the latest model. When you finally get to meet with the tech, it takes him 10 minutes to log in and find your warranty information. When he finally finds your warranty info, he tells you that yes the warranty will cover a new Surface pro but they don't have any so he will have to send it to Microsoft to get a new one. It takes 2 weeks. Cut a long story short....He tells me that I can go online and send it myself and it will only take a week. Dealing with Microsoft support is a complete joke. For example, they made me look up the phone number and address of the store because they were unable to. I Googled it! Save yourself the trouble..get a laptop or a kindle.

José Román

(Translated by Google) Microsoft will always be for me one of the best brands in teams, if not the best. Recommended 1000% many options of work equipment, laptops, game consoles, accessories and excellent service. (Original) Microsoft siempre será para mí una de las mejores marcas en equipos, por no decir la mejor. Recomendados 1000% muchas opciones de equipos de trabajo, portátiles, consolas de juegos, accesorios y excelente atención.

Cami Ospina

Buena atención. Tienen los productos más actuales.

Maria Larrea

Fácil llegada y encuentras todo lo que necesitas

Ivan Alzate

Excellent store and attention

erich cedeño

(Translated by Google) Excellent experience with virtual reality! Very attentive workers! (Original) Excelente experiencia con la realidad virtual! Muy atentos los trabajadores!

Roberto Velez

Great friendly staff. Plus, I stopped eating expensive, underperforming, dongle addicted apples, if you know what I mean.

Jan Bowman

the support was better than I expected. All my questions were answered and all problems were resolved. I am glad we purchased this technical support. Ray was very compassionate too.

Frederick Claussen

The services were very good. I am pleased!

Luis Ac

worst customer service, i purchased an all in one pc dell and i just called microsoft to have it delayed. Instead someone made a mistake in their end and now is going back to the shipper. 1Z2080X00333986974 I called Microsoft and they told me that they will not ship it back and the pc will now cost regular price. just bunch of bull. never shoping with them again

Ricardo Fern

Found what i needed

Mauricio Alencar

Great store , great products, great name.

Imboch Neras

A year ago their salesman sold me a defective laptop, apologized, replaced it, not even close to powerful enough, apologized again, assessed I needed an even more powerful machine for my job (which I stated from the start when I was unsure about their first suggestion) three laptops and none were powerful enough to even run our companies software..... Ill-advised three times in a row, they ignored my list of minimum spec requirements. I lost work days, salesmen dont know their stuff there so DO OWN RESEARCH BEFORE HEADING THERE and DONT LEAVE without setting it up there with them. Not because its hard, but because it will be faster to exchange it if you see something fishy. Stress-test it in-store!!! You expect a knowledgeable person and you might get the used car salesman I got, who talked forever around the questions I made instead of answering any of them...three times the same week. I ended up making my own laptop through Origin laptops, best machine I've ever owned! oh well.

Maria Soares

Accesible. Buenos precios. Buena atención

Heisell Gutierrez

(Translated by Google) Very good (Original) Muy bueno

Jeovah Carvalho Lima Pereira

(Translated by Google) Be sure to visit (Original) Não deixe de visitar

felix romero

Good people. Sharp.

Mari De Malaguera

Fuí a restaurar el windows en mi laptop, nos atendió Claudio de forma eficaz y amable!

Marcos Paz

Store is pretty but useless in my opinion. I came to demo the HTC VR headsets, but there's no available demos in this location. There is only one Holo lens for demoing, but none of the store staff knew how to operate it, so pretty useless. You can see some laptops in accessories, but nothing worth visiting this store. I'd just rather order online.

rosa aviles

Went to the mall and needed to have my computer fixed and it runs on Windows 10 I would recommend you going to get your computer fixed at this Microsoft store

mamud mamud

Good collections of lab top reasonable prices

Eric Moore

I'm a little biased since I work there but it's awesome to be a part of a company like this.

Kevin Klotz

The staff is friendly but they never seem to have what I want to buy. So I go online, and haven't been able to purchase anything because there is always a payment issue.

Abraham

Worst customer service that I have experience in a store in Dadeland. After going today because my laptop had issues and I purchased the full warranty. I had the misfortune to be "taken care" by Yesenia. An associate in the technical desk. I requested to replace my laptop for another one (same brand and model) and then she said I had to pay $255 more for that one. When I asked why? She said with a really rude attitude: "Because that's the price". This is not the way Microsoft should treat a customer that has purchased a laptop that cost $1600, purchased the full warranty and it's about to spend another $250. As a customer I wanted to know what was the difference between this new laptop and the one I was returning. She simply could not answer that. All she needed to do was to be kind and look at the side of the box where the technical specs are. I am never ever buying a product from Microsoft or its stores. I am not sure what kind of manager that store has that he/she is allowing this behavior. Investigate ASAP because people there are turning down customers like me.

Ernesto Veira

Love Microsoft but the attention in this store is not good, they do not consider you a customer and treat you as they are doing you a favor. I took my Surface for a replacement, 3 days has pass and nothing.

Purviksha Patel

Received a great service

Pichytari

Awesome!

Eric Fernandez

Went there for black Friday to buy an Xbox one. They weren't too busy and we kind of wondered around for a while with no one approaching us even though some employees were just standing around. Finally we approached what looked like manager and he was very helpful in getting us what we wanted and setting us up with an employee to ring us up. The employee almost forgot to give us a promotional gift card that was offered with a game purchased but he quickly apologized and helped us out once we pointed it out.

gianni zxc

Hade a great time

klassic

Great customer service, best I've ever had. Great store, they have earned my business.

Todd Hauser

Great customer service and friendly staff while getting my Xbox repaired. Alex was a big help.

Usama Alamoudi

Worst service. Worst loyalty.

Jorge Gonzalez

Alejandro is the best! Great place with great employees.

jerry fidele

Nice employees, help you when you ask them a question and very helpful

Mariela Marrero

Very helpful. I went in to inquire about my Surface 4 which had a recall. Could not resolve issue there but an associate got me the information I needed, and I resolved the issue pretty quickly and got a new Surface. Customer service followed up and were very efficient.

Kevin Montero

Quick service, knowledgeable staff, all in all 5 stars. Thank you Microsoft

Puerto Carenas

La tienda bella, los empleados muy, muy mal... especially one con el nombre Evelyn

Leticia Gomez

It a good place for buying stuff and a good play for fun for my kid

Rene Diaz

Thank you Claudio and all the team at Microsoft Store at Dadeland Mall!! You did an amazing job. My laptop crashed without any way of recovering my files, and Claudio and all the team at this Microsoft store helped me recover everything and get my laptop running again. Thank you again!!

Samer Yorde

I really enjoy all this stores... bravoooo to Microsoft!

Juan David Rey

The idea of a Microsoft Store is really cool. When you walk into the store you get to play around with all the new devices they have and play some games if you have the time. Staff is very hit or miss, very few actually know what they're talking about. A couple know enough to be helpful and the rest are the kinds of reps that you have to walk up to only to have them walk you to what youre looking for and then they just stand there looking around not paying attention at all. Just glad we actually have a Microsoft Store.

R

scams

Adolfo Wilches

Nice place , but the store doesn't have all of the products i was looking for.

Hedy Lamarr

Everyone is great to work with. Answered all my questions sometimes twice

Flavio Di Berardino

good store

David J. Ferrer R.

Ufff ni hablar... Buenísimo Xbox PC y mas

Mario Jarquin

Bad customer experience. Although they weren't rude, they're weren't very attentive. Waited as about 10 minutes before I decided to ask someone how I could pay for the Surface 3 power supply I needed; for some reason they think it's a good idea to not have dedicated cashiers. If it wasn't for me asking I don't think anyone would have asked me if I needed assistance. No one greeted us on the way in either. On a side note, $100 for a tiny power supply. That's a rip off Microsoft. And if you're up-charging because of the location, size of the store, and the huge overhead that comes with it, the least you can do is train your staff to make sure they provide a pleasant customer experience.

Hanxigi MU

Thee stars only because of Elliot. He went the extra mile to show us around the store while a manager was too busy playing a racing game. My daughter was interested in trying the game on display for customers, but got tired of waiting. See picture for details...

Ricardo Ribeiro

I went there a couple of times. I had an appointment the first time but I couldn't get much help about how to get some assistance.

Utkarsh Harit

xbox games are available!!

Frank Parrado

Very helpful staff, and a large variety of window products. But some miscommunication can happen when it comes to release dates for new tech, so be sure to confirm.

Emily Rhinier

Friendly, helpful staff.

Maiada Moussa

Claudio thank you so much for your patience with me. You have so much computer knowledge. Thanks for genuinely making sure I was happy and didn't waste the drive coming here, I live in Cutler Bay. It's not so far but with being busy with life I thought I'd come here with someone behold is as busy and might leave me in the unknown. You did your job great! Frank you also provided me with great answers and raised my product knowledge when discussing the surface book 2 because of you I may consider it for an upgrade. You were very welcoming and humble and know your stuff thank you for taking care of me while lost. I didn't know the book 2 had all those awesome features. Thank you for providing me with your efforts and knowledge to help me resolve my issue in no time. I purchased a surface pro my first splurge item which I needed for work. I promise to do a good review on the product once I've got the battery to work like you said. Hopefully it will function to its best potential and provide me with those 10 hours I desperately need instead of the 3 and having it shut off immediately. Thank you for reassuring me and letting me know what to do and if the problem persist you'd be happy to swap it out with another one. Thank you for your service I really can't wait til I do a full review for this product. You kindly saved Microsoft from receiving a bad one due to the battery issues. But as you said I will do and try to revive it as best as I can and hopefully just maybe it'll run as perfectly as described as it states by Microsoft. Tha k you so much for your time and knowledge today. You are a great employee and I hope Microsoft knows that and is taking care of you like you took care of me. I'm almost about to say I'm officially a surface pro addict but not until I can give an honest review on the device. Thanks again for your reassurance and your time on such a busy day.

Vito Christiano

sammy was very knowledgable and helpful. the experience was excellent

Osvaldo Vela

(Translated by Google) Excellent (Original) Excelente

Luis DiezdeSollano

Friendly service and the store was clean and exciting.

Steve Jillings

Surface laptop bluescreened and died. Went and met Joseph who was extremely helpful. Replaced the laptop on the spot, no questions asked. Very grateful.

Mario Gomez

I went today to this Microsoft store at Dadeland Mall and the representative named David immediately took care of the problem I had with my Microsoft device, he spent with me hours until my problem was solved in the store, even offered me water or soda in case I need it, I noticed a lot of store representatives asked me if someone was taking care of me, very polite everyone but specifically David that went 5 starts with my problem and at the end he solved it, I greatly appreciate his assistance and highly recommend this store, Thank you David...!!!...Thank you Microsoft...!!!

Bruny Gonzalez

Had a problems with the PSP and they really went out their way to help me thank you

Pablo Serrano

I love this store. Everytime I walk in I feel a more positive person and I get a burst of amazing energy

Lino J Chepe

Excellent service of Cristina on this Microsoft Store. Exceptional quality on the service, knowledgable, quick and very friendly! Thanks to you we got our new Surface! Thank you!

andres antunez

(Translated by Google) Incredible store but very bad attention, I tried to ask about the financing plan or leasing of equipment for a large company and I was not really informed or taken into account as a customer, supposedly they could not give me information about anything if not until Monday, and communicating it In the worst way, I had to go to APPLE where if I was really served as a customer, that's why APPLE will always be the market leaders! (Original) Increible tienda pero muy mala atención, intente preguntar por el plan de financiamiento o leasing de equipos para una gran conpañia y no fui informado ni tomado en cuenta realmente como un cliente, supuestamente no podian darme informacion de nada si no hasta el lunes, y comunicandolo de la peor manera, tuve que irme a la APPLE donde si fui ATENDIDO realmente como un cliente, por esto APPLE siempre seran los lideres en el mercado!

Isaac Macias

Waste of time. Just call the 1-800 number for any issues you might have. Completely disappointed.

jisus chraist

Very good

eddie juan

Great service

Aurelio Hurtado de Mendoza

Went into the store for the first time and was greeted by a man with a very short name and a very short mind, hes greeting? Hi, did he ask what was I looking for, or how can I help? No of course not, two other guys in the back of the store playing with a computer did not blink an eye when I approached them, they just kept on playing with the computer, one other guy was working with several customers at the same time, I went by the guy in the front and I told him that if I was the manager all these employees would be fired, the customer is always right? He does not understand that concept, I know customers are not always right, what the comment is trying to convey is you have to make customers feel appreciated, needed, wanted, customers are not always right but make them feel they are and they will be repeat customers, he said good night and I asked him, are you through in me out of the store? His answer? Good night, so I left for good not to return. I guess he was proud of himself for getting rid of a rude customer that just wanted to be waited on.

Bannana Handcock

Amazing staff! Oscar was very helpful and treated me well and had fantastic attitude.

Ahmed Youssry

Very good

casey campos

I just love this store

Baron DaParre

DON'T CALL after hours Call center staff VERY RUDE, and when in store the employee attitude is almost as bad as apple. Very sad that Best Buy has a better selection than Microsoft

tepper mirta

(Translated by Google) a loquero (Original) Un loquero

gotzura

to start off with, you guys seemed nice at first until when i asked one of your guys to help me with with the xbox acting up, he didn't seem like he wanted to help. i even wanted to ask again why the xbox soundbar wasn't working after but i didn't want to seem like a nuisance to you guys. so i gave up cause i just didn't want to waste my time anymore. the bad reviews you guys get really show in reality. best buy is doing better than you guys. you knew that the xbox didn't have any sound and saw me trying to fix it the best i can, but didn't even choose to go over to help me without someone having to go over to you directly. it's sad cause i wanted to dance over and entertain the people in miami once again at dadeland, but that's never going to happen. your other employees were way better last year

Ravil Z.

Most friendly and good looking store in area.

Richy

(Translated by Google) Excellenteeeeee (Original) Excelenteeeeeee

Gabriel Donoso

Great service

Javier Vanegas

Good customer service. Sales representative is very knowledgeable about the products

Andrew

These guys arent with microsoft. Indian scammers that hang up on me when they figure out they can get my money.

James Marling

Amazing customer service. They really go the extra mile.

william gossett

This has been a wonderful experience. I am so happy that I chose to join this program.

Corey Pendleton

The techs are excellent! They'll advise you against more expensive computers if it doesn't fit your needs .

Sigrey Gonzalez

Necesito saber si ustedes reparan pantallas quebradas de Surface . Cuanto tiempo duran slds,

Nelson Parra

(Translated by Google) Does Microsoft or United? ¿Overbooking in Assure Support? They are not met. Your service desk staff had promised me a service overnight, but did not. I paid for Assure Support for priority service, but when I demanded replied: "almost all our clients have paid for Assure Support, so you have to wait for our call." They did not care anything at all my discomfort and asked unless I withdraw my computer without the required service. Assure Support sell many, but are not prepared to give good service. (Original) ¿Microsoft o United? ¿Overbooking en Assure Support? No son cumplidos. Su personal de desk service me había prometido un servicio de un día para otro, pero no lo hicieron. Pagué por un Assure Support para tener prioridad de servicio, pero cuando lo exigí contestaron: "casi todos nuestros clientes han pagado por Assure Support, así que tiene que esperar nuestra llamada". No les importó nada en absoluto mi molestia y menos que yo pidiera retirar mi equipo sin el servicio requerido. Venden muchos Assure Support, pero no están preparados para dar un buen servicio.

Niko Michael

Very fun place, they have a lot of thing to play with and also the sales staff is very nice and ready to answer and help you with your questions