Reviews of Apple Polaris Fashion Place (Computer Repair)

1500 Polaris Pkwy, Columbus, OH 43240 Located in: Polaris Fashion Place

Average Rating:

DESCRIPTION

Here you will see all the feddbacks of real people who used the products of Apple Polaris Fashion Place (Computer Repair) in the state of Ohio.

Nowadays the business gets a rating of 3.5 stars over 5 and the rating is based on 448 reviews.

As you can read, its rating is high, and it is founded on a high number of opinions, so we may conclude that the rating is very faithful. If many people have bothered to give their feddback when they are happy with the business, is that it works.

As you know, we do not usually stop to write feddbacks when these are positive and we usually do it only if we have had a problem or incidence...

This Computer Repair is included in the category of Electronics store.

Where is Apple Polaris Fashion Place?

REVIEWS OF Apple Polaris Fashion Place IN Ohio

Jimmy Drudge

Great people , Apple always takes care of things !

Stephen CaJacob

This is a very busy store. However I didn't have to wait very long. The sales person was very friendly and knowledgeable. If you need answers about Apple products, then this is the place to go.

Christie Huang

The service is terrible and I would give zero star if I could. I went in with a friend for an appointment to fix a Macbook pro. Waited an hour and no one ever came to talk to us. People came after us received help before we did. When a store worker walked by, we asked the store workers and they dismissed us at our first sound saying that he's helping someone else" without listening to us at all. I would avoid this place if you don't want to ruin your day and waste your time sitting in the store waiting all day.

Dustin Knecht

Went a few days after Christmas and was greeted right away. Friendly and helpful staff.

Diane Storer

Absolutely horrible service. I scheduled a genius bar appointment 2 days in advance. My appointment was for 2:40 and waited 45 minutes to even be spoken to. While I waited, I sat and watched people walk in the store with no appointment and get help immediately. I am pretty sure you can get assistance quicker without an appointment. Pathetic.

Louis DiFilippantonio

My wife is the Apple person I'm an android person. But this place has been very helpful to my wife and my children. Especially my wife they answer her questions they fix her phone this is the place whether you buy a phone here not you ensure your app a phone with these folks and they will fix it or replace it and give you a new phone. I like this place a lot it's helped and it has replaced several phones for my family. The workers they know their stuff

ppeach_nancy

People is always willing to help ya

Tiffany Blankenship

Too packed

Della Trimble

Awesome staff that are very helpful with your Apple devices

Evette R.

I went in for my daughters cracked screen. Til called first was quoted 4 different prices. The first price was 100. The the today 129. Over the phone. I got there and Jamie said the phone was 149 to be fixed. Now I'm no phone expert but I would think that if you are unsure of the price you would check it. No one knows anything here. You talk to one person the price to fix the phone screen could be 200. This place is a zoo. And they are all monkeys.

david lindley

Too, too busy to enjoy.

Austin S

Apple support is like talking to a wall. Actually, a wall would be more helpful. At least it does its job. Called 3x, setup an appointment at 2 locations and the same run around every time.

Michael Fetch

You cannot just call the store, IMPOSSIBLE and ANNOYING, BUY A PC and avoid the control issues with APPLE. Their online genius bar scheduling is nearly impossible and beware of hitting any button as it will not give you any confirmations it will just cancel your appointment with no verification or options to adjust or change. VERY CLUNKY and OUTDATED system for scheduling any service appointment.

Matt Jackson

Staff was super nice and knowledgeable. Managed to fix my booting problem and save my files. Had me back up and running in about an hour.

Alex Siegel

There was a large line at the genius bar at 11:00

Joe McCann

If you are trying to reach support over the phone, plan on something to occupy your time while you wait, say read a book like "War & Peace", Mobey Dick... You will get through both books before you will ever get a live person. If you want to buy something, they answer right away, otherwise they don't exist - at least not for the HOUR I'VE BEEN ON HOLD!!!!

TEJAVARDHAN REDDY YAMPALLA

They don’t even know what they are talking about, i went there with problem on my phone but they blame the carrier services for the device problem.

shannon shortridge

Good

Leonard Morgan

My new favorite spot.

April Snell

Made an appointment and was seen promptly. Luke was very helpful and friendly. I was very happy with the service! Thanks Luke!

Robert Sonntag

No sense of urgency or customer relationship. Currently I am trying to get the battery changed on my iPhone which they ordered the part for. So far so good. But now, I have received an email that I have to schedule the repair before Sunday, otherwise they will give the battery to someone else. Now, I cannot schedule an appointment at the Genius Bar, since it is not associated with my Apple ID. Therefore I called the number provided, which by the way is the phone number of this particular store, and no one would bother to take the call. I had to deal with an automated system which is as bad as SIRI and then I was waiting for 2 hours in the line... still no one would bother to take the call... But I am not surprised, because when I was in there to order the battery, all the 100,000 associates were so calm that they were not even bothered, when customers would lose their patience, but it is a phenomenon, how slow the associates can be... In my line of field: judgement day and they would show you the door... In a nutshell: Very Disappointing and I would expect more. I will mark a cross in my calendar when I am thru with this subject and I do not have to go back and deal with anyone in there anymore. Defiantly a point for the store manager to think about and to improve. I just bought a MacBook Air and luckily, I found it somewhere else. In and out... Here I probably would have waited for approx 2 hours just to get on a list...

Mid Ohio Organized Disc Golf

Outstanding place to go for Apple knowledge. No pressure sales. The sales representative I spoke with (Brandon) was so cool and extremely helpful. Being a PC user I was hesitant to go to Mac operating system. Brandon showed me “what it’s all about” in a smooth and informative manner. Although I did not purchase a Mac Air right then, I did leave worth the confidence to purchase one soon. Found out too that they offer FREE classes to iOS users even if purchased elsewhere. Very clean and organized place. Plenty of onsite staff for any rush of business. Trust me that place can get busy!

Brad McFadden

I always have a great experience when I visit this Apple retail location. Now, I do avoid the busy weekends and generally go during the week. Have had great interactions with the staff, who were very knowledgeable about the iPad Pro. Recommend this location for any Apple needs.

Ben Fulton

Apple has great customer support and I sincerely appreciate the brick and mortar store. Unfortunately my experience was less than pleasant. It started when I woke up and my Iphone 7 did not have service, it just displayed searching in the top left hand corner. I went to the Verizon retail store (in Dublin, Ohio) where they changed the sim card and did other troubleshooting. The new sim card did not correct the issue. While at the Verizon store I connected to the wifi and leveraged the Apple support app, the online tech performed a diagnostic but could find no issues with the phone and recommended that I go to a Apple store for further assistance. I headed to the Apple store (Polaris Mall, Columbus Ohio) where I was greeted by pleasant people who assigned me a waiting time and a place to sit. approx. 30 mins later I met Matt. Matt was pleasant and introduced himself. He performed some quick diagnostics and told me my$769 Iphone 7 that I have owned and babied for 1 year and 86 days had experienced an internal firmware defect and my phone would no longer be able to make calls, and that I should just upgrade or replace it at a cost to me. While he explained it, it was like someone was robbing me and there was nothing I could do to stop it. Internally I became very defensive and wanted to yell at this guy, but I restrained myself, restated the lack of solutions in its entirety and asked if there were any other options. I attempted to win him to my way of thinking through an analogy, I asked him: "If your car broke after a year and 86 days and you brought it to the dealership and if it was determined it was a defect with the product not caused by owner, and most likely a mistake in engineering or manufacturing, the dealer would fix it." He agreed with my logic, however he told me that it would be unfair to the people that had purchased Applecare if he helped me. This made me want to explode inside... Applecare is intended to cover careless mistakes that the customer make example:a cracked screen or water damage. My phone is babied and looked mint condition. I explained this, but it was obvious Matt was not going to change his mind on swapping my phone. This drove me crazy internally, even though I own 5 Apple TVs, 2 personal Iphones, A work Iphone with Honda, and as a small business owner on the side we use Apple computers and 4 Iphones... all this and this one terrible experience with Matt made me want to trade in my all my Apple products for an alternate. One of the richest companies in the world (Apple) could not swap my phone for a replacement, even if it were refurbished. It would have probably cost Apple 20$ to do the swap but instead Matt put a bad taste in my mouth about your products, and I will share this bad experience with friends and family and the internet. I am so disappointed with Apple and how poorly Matt handled this situation. I politely left the Apple store in disgust. To be honest, this is not Matt's fault, attitude reflects leadership, he could have handled this situation in a myriad of different ways, but he didn't... he just gave me the cold shoulder that equated to: that we don't care about out customers, you should have bought insurance to cover Apple's Mfg. or Eng. mistakes. If I were to place blame, it would fall on the senior mgmt of that store for not empowering their team with the tools for success. Brand loyalty and word of mouth are powerful tools and such as simple swap due to a mfg. or eng. issue would have allowed Apple to save face but Matt and your company failed.

Cavelle Clark

Sales people were ready an d willing to assist customers or potential customers

E P

I brought my Macbook more than an hour before closing because I wanted to drop it off for them to look at and diagnose. I was told that I'd have to come back for an appointment because they needed more time before closing to do that. Seriously? I know it only takes 5 minutes to check someone in. If you want to close an hour earlier then change your hours so people don't waste their time driving to your store.

Ethan Morgan

Staff are awesome. Location is always crazy busy, but that is the Apple Store, just try and come during off hours.

Justin Carruthers

Fixed my phone in an hour, everyone was helpful. A lil slow but it was packed

Dr M Saj

If I can give them Zero star I would, the staff are new not knowing everything asking there supervisor always and the supervisor are not good they think they know everything but they are not, I'm not happy at all, they where better before try to solve your problem with good customer satisfaction but now they want only to save money and they don't care about the customer satisfaction, the worse thing when they tell you this is our policy and we don't have any choice, and my issue is not solve, never going to came again, will go to other store.

Rajesh Bhushal

This is situated inside the mall. Visited couple of times and both the time had good experience. Nice staff and good response to the questions and was helpful. However personally didn't like the product I bought and returned it. No questions asked and helped it through the whole process.

shyanne biffle

I went to Apple to get my phone battery replaced after standing in line for over and hour then having to leave and come back and stand more they told me they couldn’t replace my battery because my frame was bent because they can’t be held reliable. The guy flat out told me to go to another shop which makes no sense. I BOUGHT my phone from APPLE, why is APPLE telling me to go to another store to fix the phone I bought from them. I did not buy such an expensive phone from a company that can’t even do what the claim to do and claim to have such great service when they don’t. The guy talking to me about my phone was really nice but it was such a waste of time to be told to go to another company because they won’t do it. Like why did I spend all this money just to be let down my a company that’s suppose to be one of the best in the markets?

Kristin Snaith

They tried to get us to do all sorts of unnecessary stuff to reset a phone, 2 different techs said 2 way different things and it was all a huge waste of time. Glad I was there for a friend. Android for life!!

Rajakumar Deshpande

Really had a great experience. The 'geniuses' were very helpful in sorting out my glitches.

Jessica Miller

Just not as helpful as they used to be. And it is so difficult to get in to the Genius Bar with or without an appointment.

Jimmy Drudge

Great people , Apple always takes care of things !

Stephen CaJacob

This is a very busy store. However I didn't have to wait very long. The sales person was very friendly and knowledgeable. If you need answers about Apple products, then this is the place to go.

Christie Huang

The service is terrible and I would give zero star if I could. I went in with a friend for an appointment to fix a Macbook pro. Waited an hour and no one ever came to talk to us. People came after us received help before we did. When a store worker walked by, we asked the store workers and they dismissed us at our first sound saying that he's helping someone else" without listening to us at all. I would avoid this place if you don't want to ruin your day and waste your time sitting in the store waiting all day.

KAT BEVERLY

Very helpful and friendly staff

Dustin Knecht

Went a few days after Christmas and was greeted right away. Friendly and helpful staff.

Diane Storer

Absolutely horrible service. I scheduled a genius bar appointment 2 days in advance. My appointment was for 2:40 and waited 45 minutes to even be spoken to. While I waited, I sat and watched people walk in the store with no appointment and get help immediately. I am pretty sure you can get assistance quicker without an appointment. Pathetic.

ppeach_nancy

People is always willing to help ya

Tiffany Blankenship

Too packed

Della Trimble

Awesome staff that are very helpful with your Apple devices

Evette R.

I went in for my daughters cracked screen. Til called first was quoted 4 different prices. The first price was 100. The the today 129. Over the phone. I got there and Jamie said the phone was 149 to be fixed. Now I'm no phone expert but I would think that if you are unsure of the price you would check it. No one knows anything here. You talk to one person the price to fix the phone screen could be 200. This place is a zoo. And they are all monkeys.

david lindley

Too, too busy to enjoy.

Michael Fetch

You cannot just call the store, IMPOSSIBLE and ANNOYING, BUY A PC and avoid the control issues with APPLE. Their online genius bar scheduling is nearly impossible and beware of hitting any button as it will not give you any confirmations it will just cancel your appointment with no verification or options to adjust or change. VERY CLUNKY and OUTDATED system for scheduling any service appointment.

Matt Jackson

Staff was super nice and knowledgeable. Managed to fix my booting problem and save my files. Had me back up and running in about an hour.

Alex Siegel

There was a large line at the genius bar at 11:00

Joe McCann

If you are trying to reach support over the phone, plan on something to occupy your time while you wait, say read a book like "War & Peace", Mobey Dick... You will get through both books before you will ever get a live person. If you want to buy something, they answer right away, otherwise they don't exist - at least not for the HOUR I'VE BEEN ON HOLD!!!!

TEJAVARDHAN REDDY YAMPALLA

They don’t even know what they are talking about, i went there with problem on my phone but they blame the carrier services for the device problem.

Ryan Vile

Never been here where it isn't an hour wait to simply drop something off for repair.

shannon shortridge

Good

Leonard Morgan

My new favorite spot.

April Snell

Made an appointment and was seen promptly. Luke was very helpful and friendly. I was very happy with the service! Thanks Luke!

Robert Sonntag

No sense of urgency or customer relationship. Currently I am trying to get the battery changed on my iPhone which they ordered the part for. So far so good. But now, I have received an email that I have to schedule the repair before Sunday, otherwise they will give the battery to someone else. Now, I cannot schedule an appointment at the Genius Bar, since it is not associated with my Apple ID. Therefore I called the number provided, which by the way is the phone number of this particular store, and no one would bother to take the call. I had to deal with an automated system which is as bad as SIRI and then I was waiting for 2 hours in the line... still no one would bother to take the call... But I am not surprised, because when I was in there to order the battery, all the 100,000 associates were so calm that they were not even bothered, when customers would lose their patience, but it is a phenomenon, how slow the associates can be... In my line of field: judgement day and they would show you the door... In a nutshell: Very Disappointing and I would expect more. I will mark a cross in my calendar when I am thru with this subject and I do not have to go back and deal with anyone in there anymore. Defiantly a point for the store manager to think about and to improve. I just bought a MacBook Air and luckily, I found it somewhere else. In and out... Here I probably would have waited for approx 2 hours just to get on a list...

Mid Ohio Organized Disc Golf

Outstanding place to go for Apple knowledge. No pressure sales. The sales representative I spoke with (Brandon) was so cool and extremely helpful. Being a PC user I was hesitant to go to Mac operating system. Brandon showed me “what it’s all about” in a smooth and informative manner. Although I did not purchase a Mac Air right then, I did leave worth the confidence to purchase one soon. Found out too that they offer FREE classes to iOS users even if purchased elsewhere. Very clean and organized place. Plenty of onsite staff for any rush of business. Trust me that place can get busy!

Brad McFadden

I always have a great experience when I visit this Apple retail location. Now, I do avoid the busy weekends and generally go during the week. Have had great interactions with the staff, who were very knowledgeable about the iPad Pro. Recommend this location for any Apple needs.

E P

I brought my Macbook more than an hour before closing because I wanted to drop it off for them to look at and diagnose. I was told that I'd have to come back for an appointment because they needed more time before closing to do that. Seriously? I know it only takes 5 minutes to check someone in. If you want to close an hour earlier then change your hours so people don't waste their time driving to your store.

Ethan Morgan

Staff are awesome. Location is always crazy busy, but that is the Apple Store, just try and come during off hours.

Justin Carruthers

Fixed my phone in an hour, everyone was helpful. A lil slow but it was packed

Dr M Saj

If I can give them Zero star I would, the staff are new not knowing everything asking there supervisor always and the supervisor are not good they think they know everything but they are not, I'm not happy at all, they where better before try to solve your problem with good customer satisfaction but now they want only to save money and they don't care about the customer satisfaction, the worse thing when they tell you this is our policy and we don't have any choice, and my issue is not solve, never going to came again, will go to other store.

Rajesh Bhushal

This is situated inside the mall. Visited couple of times and both the time had good experience. Nice staff and good response to the questions and was helpful. However personally didn't like the product I bought and returned it. No questions asked and helped it through the whole process.

shyanne biffle

I went to Apple to get my phone battery replaced after standing in line for over and hour then having to leave and come back and stand more they told me they couldn’t replace my battery because my frame was bent because they can’t be held reliable. The guy flat out told me to go to another shop which makes no sense. I BOUGHT my phone from APPLE, why is APPLE telling me to go to another store to fix the phone I bought from them. I did not buy such an expensive phone from a company that can’t even do what the claim to do and claim to have such great service when they don’t. The guy talking to me about my phone was really nice but it was such a waste of time to be told to go to another company because they won’t do it. Like why did I spend all this money just to be let down my a company that’s suppose to be one of the best in the markets?

Kristin Snaith

They tried to get us to do all sorts of unnecessary stuff to reset a phone, 2 different techs said 2 way different things and it was all a huge waste of time. Glad I was there for a friend. Android for life!!

Jessica Miller

Just not as helpful as they used to be. And it is so difficult to get in to the Genius Bar with or without an appointment.

Scott Peachey

Even being an Android guy, this place is really awesome for seeing new Apple products. The Apple 'gurus' are very knowledgeable of their product line and are more than willing to show you how to do anything related to Apple. The costs of the items are tremendous, exactly what you would expect out of Apple products, but you can find some gems there by looking hard.

Fritz Guth .

Very streamlined business,professional, great service. I was very impressed.

Bhuvanesh Balakrishnan

Nice staff! Good experience !

Moor Chen

In the future, you need to tip those boys to get yourself served. Stayed in line to even enter the store. Waited 90 min to get myself approached by staff.

龚树愚

An Apple store, what else do I need to say? You can't find a Samsung here.

Sean Patterson

Love Apple products!

Julian Foglietti

Feels like a store that thinks they have nothing to prove. Been in the market for a Pro grade laptop for a year now and been struggling with the choice of Apple or Lenovo. I walked in hoping someone could help me with the decision, I started messing around on one of the MacBook pros and 20 minuets later no one had come to ask if I needed help. Ended up leaving rather than continue to wait. If this is how they treat potential customers I cant say I feel like dropping 3 grand on a laptop with them.

Kathryn Ross

Out of the two Apple Stores in Columbus, this is my go to store. I feel the staff is friendlier and the store is more efficient.

Christopher Shidaker

Places is always super busy. Expect to wait. The staff is super knowledgable.

Adam Rea

Very easy to deal with very good and efficient at what they do. Posting from an android tho. Lol

Nick LaRosa

Although I waited over an hour and a half to see a Technician at the Genius Bar, Jordan was extremely helpful and quick in his diagnosis of my dying iPhone SE. There were no replacements in stock at the Polaris store, but he made some calls and had a new iPhone waiting for me at the Easton store. Inconvenient, yes - but the service was great once I was finally seen!

Matthew Weaver

This is one happenin’ store! We love the ease with which our iPhones are serviced, and the staff are top notch. We recently found out about all the different types of classes offered through Apple stores to teach about how to use our Apple devices with greater effectiveness as well as getting the most out of them. We watched our son learn how to turn his iPhone into a garage band, and he thoroughly enjoyed a little robot that was remotely controlled by an iPad. We have great reasons to be back again just for the fun of it.

Kathryn Schubauer

I had a particularly horrible experience with this store. I woke up with an iPhone 6 plus that was working perfectly fine. Later that day, it died and would not recharge. I took it to the apple store when none of my efforts to reset the phone worked. I explicitly asked them to check if it needed a new battery or a new charging port. The employee said her diagnostic test would tell me exactly what was wrong with the phone. She ran the test and told me my phone was not able to be fixed and I would have to buy a new one. Luckily, I didn't believe her so I took it to a local repair shop where they did a quick test, replaced my battery, and were able to turn my phone on just fine. a $29 fix. The apple employee was either horrible at her job, or blatantly lied to me to get me to buy a new phone. Needless to say, I am pretty pissed.

Tim Joyce

Excellent service with a crew ready to help

April Moening

I spent well over $2000 on an iMac. 5 years later the hard drive and video card both die. Seems like a steep price for a computer that barely lasted 5 years. The technical support was a mess. No one knows the price of anything even when they have the computer in front of them and taken apart. Too many arrogant people working there.

T K

Horrible customer service. Too much to this story to type out entirely. The short of it is that my wife was going to by me the XS Max for my birthday. Spoke with 2 different associates and couldn’t get clear answers on how the credit would be applied, payments and cost of Apple care. After being talked down to by the manager we asked for some time to consider what had been discussed. Within 5 minutes we made the decision to purchase the phone anyway. Nope. Apple cancelled out all the transaction information, returned the phone to inventory and I would have had to start the whole process over. I never left the table I was standing at. They couldn’t even give me 5 minutes to consider the information I was told. Apple clearly doesn’t care if they keep anyone as a customer or not. I have been an Apple customer for a very long time and have never wanted to switch to a different company more than I do right now. Before this visit I was consider upgrading phone and iPad. Now I am just pissed at them. Though it is clear they do not care one way or the other.

Mark Adams

Obviously an Andriod guy by heart, but the rest of my family is all Apple. I am impressed that every visit they have plenty of eager staff to accommodate their customers.

Jason Bragdon

Replaced battery but had to have screen replaced after due to damage during replacement. They covered the cost denied any wrong doing.

Dave Johnson

The gentleman who helped me was very knowledgeable.

Rohaan Pohaan

Like any other mall, always clean and solid food court options.

Takaro Terada

Good attendees and excellent in returns. High quality but comes with a price

Hayden Fath

Went to store to get new phone battery. They took my name and told me to wait at a table. While waiting for 10 minutes, someone came up to me and asked me what my name was. He proceeded to tell me that someone sent me to the wrong table and we would have to wait a little longer when NO ONE made any effort to find us for our appointment. While waiting, a worker who was helping another customer said "Anything else I can do for you? If not, I am going to take my break". Not only is this an unprofessional thing to say to a customer, but it was 45 minutes before the store was closing. Ended up standing up and walking out of store because of frustration and unprofessionalism of workers.

Steve Smith

Spent over 9 hours at this store attempting to fix a problem that one of the managers at the store started when they issued us a replacement phone that didn't work. We have been with Apple products exclusively for over 20 years. We have never experienced such poor customer service until we recently went to this store on two occasions. This store has poorly trained employees and the managers are completely incompetent. After spending 9 hours in and out of the store on a Saturday we walked away realizing that this store absolutely discriminates against certain customers. They were openly mocking certain customers and laughing about one line excuses that they had come up with that are over people heads. Their favorite line to use is "Unfortunately our systems won't allow us to do that, we really wish we could help you though". We witnessed this type of behavior happen consistently throughout the day. They made comments suggesting that because of peoples appearance or ethnicity they would never be able to afford certain devices. How is this stuff happening openly in a store and it's 2017? You would think Apple of all places would understand the importance of training their employees on workplace discrimination.

Jianguo Wang

In last December, I told the associates in this store that I wanted to buy an iPhone 8 plus. They just stayed there and did nothing. Waited for about 20~30 minutes and finally found others to get help. Horrible!!!

Nathalie Mercado

Great phone

Andrew McBride

Slowest service of any store I have been to. I already knew what I wanted. I just wanted to buy and leave but had to be put in a que for an eternity. Technology is supposed to speed things up, speed up your checkout process. I’ll spend my time googling Samsung features in the meantime. Maybe I’ll just go with that.

Vanda Harris

The young man so helpful,I'm so thankful to him.he help me to resolve with my tablet.thank you for having those ones to us older one

Jason Brightman

They got phones

Chris Work Hunter

Incredibly poor service. The people working here act like their own entertainment and leisure is more important than serving customers. I don't know who is doing the hiring, training, and managing here, but they need to go. A horribly run store. Customers standing around waiting, being talked down to, being made to feel unimportant. Terrible staff.

Kim Wanstrath

Great service and fast checkout!!

Sandy W

Long lines

Josh Skeen

One of the best shopping places in Columbus

Kalah Raela

Worst experience at a store in my entire life

Essence Cartoon

I had the most horrible experience . I had a scheduled appointment and had to wait 45 minutes. Which the wait was not the reason I'm leaving this feedback. I spoke with Jamie who runs the Genius bar scheduling and he said I had left my seat and that he was looking all over for me. I told him I was going to the rest room. I went to seat back down and waited another 20 minutes and then I went to another guy for help. The other guy said to talk to Jamie again and Jamie begun yelling at me saying we were looking for you and I told I was seating there the whole time waiting and he said no you were not seating there. This apple worker made a scene in the store. THIS GUY NEEDS TO BE FIRED! You keep hiring people like this you will be lucky to get 2 out 5 stars on average before this year is up....

medic2525 .

Nicer upscale mall

don diego

Do not go here if your question is more complicated than, 'how do I turn this on". They will mess your stuff completely up, if it requires anything more than a 'turn on'. Then, they will tell you, ...'oh, it's time to upgrade, your stuff has no trade in value. And, you then will enjoy your Apple experience so much more when you spend thousands more for a new MacBook.' After they worked on mine, it was a thousand times worse and slower than it ever was. They loaded all kinds of software and my A8 MacBook worked slower that a 25 year old Commodore. These people are idiots. And they will belittle you, because you don't have their extensive training and they will assure you that Steve Jobs still talks directly to them, from the grave, and, that is why they are so smart. They are egotistical morons, here, and, here's some truth... I have gone there 4 times over the years and it has been the same experience, every time. I have had to, then, go to MicroCenter to get my stuff straightened out.

Martin Miller

Again always busy but decent customer service

Pamela Harris

The best mall in Ohio

Renwa Jitender

Have been using Apple since 2012 and never had issues replacing damaged charging cables (yeah, I know you can explain me the policies - before showing us the policies, remember the phone is no more a defect free product as it use to be! How many times you told me to just turn it off and turn it on to fix a bug! Lol! )for my iPhone for no cost. The store staff denied replacing the cables this time, and yeah explained the policies,lol, & offered me a new one for a $2 less price! Steve Jobs really made a difference by placing ‘customers first’ where as apple under Mr. Tim Cook, is all about money now! One man really made a difference!!

Thy QK

Excellent service. Genius Bar gurus were patient, friendly, knowledgeable and efficient. Couldn't have been any happier.

Jessica Whittington

Expect waiting for 1 hour to just get the product you want to buy.

Nithin Narayan

Good location, store understaffed at times and store over crowded.

Anne Crabbs

Things here are wild a great place to watch people

Pierson Yuan

Trying to return a defective MacBook Pro, first Apple store return need wait. Not busy time, many staff just walking around. Ask for help, said you need wait we will sent a staff to you. Awful...

Avinash Kosaraju

Its apple what do you expect

anggi foster

I have an iPhone 7 that is affected by the searching/no service issue and the fella at the store wouldn’t even attempt to check the phone to verify the issue because I had a 3rd party screen repair done. All he said was that they couldn’t do anything because it couldn’t be proven that the screen repair didn’t cause the issue even though my model number is the one listed for the recall. Came home and spent an hour and a half on the phone with Apple, and the phone is now being taken care of. The only reason I gave them two stars is because Apple support scheduled me at the wrong location but this location went ahead and honored the appoint time.

Sundarasudhan N

busy store on weekend.

Scott Peachey

Even being an Android guy, this place is really awesome for seeing new Apple products. The Apple 'gurus' are very knowledgeable of their product line and are more than willing to show you how to do anything related to Apple. The costs of the items are tremendous, exactly what you would expect out of Apple products, but you can find some gems there by looking hard.

Fritz Guth

Very streamlined business,professional, great service. I was very impressed.

Bhuvanesh Balakrishnan

Nice staff! Good experience !

Moor Chen

In the future, you need to tip those boys to get yourself served. Stayed in line to even enter the store. Waited 90 min to get myself approached by staff.

龚树愚

An Apple store, what else do I need to say? You can't find a Samsung here.

Sean Patterson

Love Apple products!

Julian Foglietti

Feels like a store that thinks they have nothing to prove. Been in the market for a Pro grade laptop for a year now and been struggling with the choice of Apple or Lenovo. I walked in hoping someone could help me with the decision, I started messing around on one of the MacBook pros and 20 minuets later no one had come to ask if I needed help. Ended up leaving rather than continue to wait. If this is how they treat potential customers I cant say I feel like dropping 3 grand on a laptop with them.

Kathryn Ross

Out of the two Apple Stores in Columbus, this is my go to store. I feel the staff is friendlier and the store is more efficient.

Christopher Shidaker

Places is always super busy. Expect to wait. The staff is super knowledgable.

Adam Rea

Very easy to deal with very good and efficient at what they do. Posting from an android tho. Lol

Nick LaRosa

Although I waited over an hour and a half to see a Technician at the Genius Bar, Jordan was extremely helpful and quick in his diagnosis of my dying iPhone SE. There were no replacements in stock at the Polaris store, but he made some calls and had a new iPhone waiting for me at the Easton store. Inconvenient, yes - but the service was great once I was finally seen!

Matthew Weaver

This is one happenin’ store! We love the ease with which our iPhones are serviced, and the staff are top notch. We recently found out about all the different types of classes offered through Apple stores to teach about how to use our Apple devices with greater effectiveness as well as getting the most out of them. We watched our son learn how to turn his iPhone into a garage band, and he thoroughly enjoyed a little robot that was remotely controlled by an iPad. We have great reasons to be back again just for the fun of it.

Kathryn Schubauer

I had a particularly horrible experience with this store. I woke up with an iPhone 6 plus that was working perfectly fine. Later that day, it died and would not recharge. I took it to the apple store when none of my efforts to reset the phone worked. I explicitly asked them to check if it needed a new battery or a new charging port. The employee said her diagnostic test would tell me exactly what was wrong with the phone. She ran the test and told me my phone was not able to be fixed and I would have to buy a new one. Luckily, I didn't believe her so I took it to a local repair shop where they did a quick test, replaced my battery, and were able to turn my phone on just fine. a $29 fix. The apple employee was either horrible at her job, or blatantly lied to me to get me to buy a new phone. Needless to say, I am pretty pissed.

Tim Joyce

Excellent service with a crew ready to help

April Moening

I spent well over $2000 on an iMac. 5 years later the hard drive and video card both die. Seems like a steep price for a computer that barely lasted 5 years. The technical support was a mess. No one knows the price of anything even when they have the computer in front of them and taken apart. Too many arrogant people working there.

T K

Horrible customer service. Too much to this story to type out entirely. The short of it is that my wife was going to by me the XS Max for my birthday. Spoke with 2 different associates and couldn’t get clear answers on how the credit would be applied, payments and cost of Apple care. After being talked down to by the manager we asked for some time to consider what had been discussed. Within 5 minutes we made the decision to purchase the phone anyway. Nope. Apple cancelled out all the transaction information, returned the phone to inventory and I would have had to start the whole process over. I never left the table I was standing at. They couldn’t even give me 5 minutes to consider the information I was told. Apple clearly doesn’t care if they keep anyone as a customer or not. I have been an Apple customer for a very long time and have never wanted to switch to a different company more than I do right now. Before this visit I was consider upgrading phone and iPad. Now I am just pissed at them. Though it is clear they do not care one way or the other.

Mark Adams

Obviously an Andriod guy by heart, but the rest of my family is all Apple. I am impressed that every visit they have plenty of eager staff to accommodate their customers.

Jason Bragdon

Replaced battery but had to have screen replaced after due to damage during replacement. They covered the cost denied any wrong doing.

Dave Johnson

The gentleman who helped me was very knowledgeable.

Rohaan Pohaan

Like any other mall, always clean and solid food court options.

Takaro Terada

Good attendees and excellent in returns. High quality but comes with a price

Hayden Fath

Went to store to get new phone battery. They took my name and told me to wait at a table. While waiting for 10 minutes, someone came up to me and asked me what my name was. He proceeded to tell me that someone sent me to the wrong table and we would have to wait a little longer when NO ONE made any effort to find us for our appointment. While waiting, a worker who was helping another customer said "Anything else I can do for you? If not, I am going to take my break". Not only is this an unprofessional thing to say to a customer, but it was 45 minutes before the store was closing. Ended up standing up and walking out of store because of frustration and unprofessionalism of workers.

Steve Smith

Spent over 9 hours at this store attempting to fix a problem that one of the managers at the store started when they issued us a replacement phone that didn't work. We have been with Apple products exclusively for over 20 years. We have never experienced such poor customer service until we recently went to this store on two occasions. This store has poorly trained employees and the managers are completely incompetent. After spending 9 hours in and out of the store on a Saturday we walked away realizing that this store absolutely discriminates against certain customers. They were openly mocking certain customers and laughing about one line excuses that they had come up with that are over people heads. Their favorite line to use is "Unfortunately our systems won't allow us to do that, we really wish we could help you though". We witnessed this type of behavior happen consistently throughout the day. They made comments suggesting that because of peoples appearance or ethnicity they would never be able to afford certain devices. How is this stuff happening openly in a store and it's 2017? You would think Apple of all places would understand the importance of training their employees on workplace discrimination.

Jianguo Wang

In last December, I told the associates in this store that I wanted to buy an iPhone 8 plus. They just stayed there and did nothing. Waited for about 20~30 minutes and finally found others to get help. Horrible!!!

Andrew McBride

Slowest service of any store I have been to. I already knew what I wanted. I just wanted to buy and leave but had to be put in a que for an eternity. Technology is supposed to speed things up, speed up your checkout process. I’ll spend my time googling Samsung features in the meantime. Maybe I’ll just go with that.

Vanda Harris

The young man so helpful,I'm so thankful to him.he help me to resolve with my tablet.thank you for having those ones to us older one

Jason Brightman

They got phones

Chris Work Hunter

Incredibly poor service. The people working here act like their own entertainment and leisure is more important than serving customers. I don't know who is doing the hiring, training, and managing here, but they need to go. A horribly run store. Customers standing around waiting, being talked down to, being made to feel unimportant. Terrible staff.

Kim Wanstrath

Great service and fast checkout!!

Josh Skeen

One of the best shopping places in Columbus

Kalah Raela

Worst experience at a store in my entire life

Essence Cartoon

I had the most horrible experience . I had a scheduled appointment and had to wait 45 minutes. Which the wait was not the reason I'm leaving this feedback. I spoke with Jamie who runs the Genius bar scheduling and he said I had left my seat and that he was looking all over for me. I told him I was going to the rest room. I went to seat back down and waited another 20 minutes and then I went to another guy for help. The other guy said to talk to Jamie again and Jamie begun yelling at me saying we were looking for you and I told I was seating there the whole time waiting and he said no you were not seating there. This apple worker made a scene in the store. THIS GUY NEEDS TO BE FIRED! You keep hiring people like this you will be lucky to get 2 out 5 stars on average before this year is up....

medic2525

Nicer upscale mall

don diego

Do not go here if your question is more complicated than, 'how do I turn this on". They will mess your stuff completely up, if it requires anything more than a 'turn on'. Then, they will tell you, ...'oh, it's time to upgrade, your stuff has no trade in value. And, you then will enjoy your Apple experience so much more when you spend thousands more for a new MacBook.' After they worked on mine, it was a thousand times worse and slower than it ever was. They loaded all kinds of software and my A8 MacBook worked slower that a 25 year old Commodore. These people are idiots. And they will belittle you, because you don't have their extensive training and they will assure you that Steve Jobs still talks directly to them, from the grave, and, that is why they are so smart. They are egotistical morons, here, and, here's some truth... I have gone there 4 times over the years and it has been the same experience, every time. I have had to, then, go to MicroCenter to get my stuff straightened out.

Martin Miller

Again always busy but decent customer service

Pamela Harris

The best mall in Ohio

Thy QK

Excellent service. Genius Bar gurus were patient, friendly, knowledgeable and efficient. Couldn't have been any happier.

Jessica Whittington

Expect waiting for 1 hour to just get the product you want to buy.

Nithin Narayan

Good location, store understaffed at times and store over crowded.

Anne Crabbs

Things here are wild a great place to watch people

Pierson Yuan

Trying to return a defective MacBook Pro, first Apple store return need wait. Not busy time, many staff just walking around. Ask for help, said you need wait we will sent a staff to you. Awful...

Avinash Kosaraju

Its apple what do you expect

anggi foster

I have an iPhone 7 that is affected by the searching/no service issue and the fella at the store wouldn’t even attempt to check the phone to verify the issue because I had a 3rd party screen repair done. All he said was that they couldn’t do anything because it couldn’t be proven that the screen repair didn’t cause the issue even though my model number is the one listed for the recall. Came home and spent an hour and a half on the phone with Apple, and the phone is now being taken care of. The only reason I gave them two stars is because Apple support scheduled me at the wrong location but this location went ahead and honored the appoint time.

Omar Mutlak

It’s an Apple Store. Is there too much to explain? This place is awesome. Highly recommend getting an Apple Watch if you’re on your feet a lot, and it’s a useful piece of technology if you already have an iPhone too. I was first here around 2011 when I was a kid, and I got my first iPod touch. Lots of memories.

Eli Walls

Very helpful staff, very good service. My fiancée traded in her iPhone 6 for a XR and everything went quickly and smoothly thanks to the helpful staff.

Godwin Owusu-Safo

One of my favorite Malls. Lots to do and find here.

Payton Curry

I love how easy it is to buy things at an apple store

Alex Hill

I felt bad for giving a bad review until I noticed that everyone seems to have terrible customer service here as well. I spent 4 hours on the phone and in store trying to return a product that corprate Apple told me they would allow me to return. However the store refused to assist me or tried to make the situation better they just shoed me away like anything I had to say wouldn’t change anything, because it didn’t. i enjoy going to the physical Apple store to buy my products so that those people can keep their job I expect great customer service and for them to resolve the issue. The man I spent most of the time with didn’t have any control and did what he could but the managers there did not care at all about my situation and would not even speak to me.

Olivia Barbour

I went to this Apple with a problem with a Mac Book pro charger that granted I've had for 6 years. Now I take very good care of my Mac products hence why I have a 6 year old MacBook Pro. My first charger, the one i went in about, has been tapped in several locations and it has finally broke in a place that cannot be tapped. As long as the charger was working before I didn't have a problem with it but now it is a saftey issue. I had a backup charger ready to go and the first day I used it, it legitimately BLEW UP. So I went to talk to Apple. They made me get an appointment at the Genius bar, which is fine they've always helped me before. And then i had the RUDEST interaction with an employee. She came over and asked for more information, so I told her what happened and she said she needed the serial number from my laptop. As i was in for the charger i didn't think to have that information with me. So she said "well I'm not a technician but they're just going to make you pay for a new one" and i told her i still wanted to see the technician because i find it incredible that Apple won't address a safety issue with their produce that i've now had blow up on me. And she told me in a very nasty voice to leave and have a nice day.

Manmith Reddy

Good to have all the shopping, food and some fun

We Are Nerdish

Needed to get our iMac fixed. The staff was really nice and helpful. Even helped me bringing it back to the car after it was done. Tip: Make an appointment online.

Terry Cross

Love a little retail therapy at Polaris along with a visit to the Apple store to get an update on using my Mac better! Don't miss Alterd State by the way, my favorite women's apparel stop, uplifting and refreshing!

Dave Kearns

Saw R2D2. coolest thing in the store.

Mujahid Ullah Shaik

Nice apple store

Lori Kaiser

DO NOT BUY AN APPLE WATCH THEY HAVE EXPANDING BATTERY ISSUES AND APPLE IS NOT STANDING BEHIND THE PRODUCT! They talk a good game about quality products but no follow through.

Teri Walsh

Extremely disappointed! Brought in a frozen iphone asking for data recovery and update assistance through iTunes. Had no solution and was sent away with a frozen phone and no hope of data recovery! Good news! After much research, I updated the phone and it is working brilliantly. Apple help should be better trained.

Robert Leonhard

Called ahead and asked if I could walk in or did I need an appointment. After being told that I could walk in I was told I had to wait an hour to see a technician--an hour just to see a technician. I would be nice if they would tell you there will be a substantial wait when you walk in. Even if you see a technician, you will have to sit at on a very uncomfortable wood stool--hmm, maybe so you will get up and buy something? Had a much better experience at the Easton store.

Andy Hess

Cool store.. I live in canton we don't have anything like that. Always packed but service is fast.

Joby Hempy

Purchase a $1600 (brand new iPhone X) phone and get scammed into purchasing AppleCare only to not have warranty/AppleCare honored. Terrible service at Polaris location after waiting 35 minutes past my appointment time. The manager on duty, Emily, provided zero support. The genius, Mike’s, attitude was not that of somebody that’s in the customer support field. I will be switching to android purely based on the customer service experienced at the store and with AppleCare procedures. I’ve found the actually physical product to be of high quality, but sad to say after 8 years in an iPhone I’ll be switching due to customer service issues.

K C

Always willing to help. Make sure to make an appointment.

Dustin Pearce

Say what you want about Apple, but their support is top-notch! I walked in to get support on my 6 yr-old mouse, and they just gave me a new one :)

Doc BurningSky

I went on a Friday night. It was like going to family arcade World Expo. People of all ages and all cultures gathered around a dozen or more Billard Ball sized tables, and lined along the wall length table, playing with hundreds of the latest Appleware displayed on all of the tables in the more than spacious sized arena.. People sitting, people standing, people in groups, families, couples, groups. And more than a dozen of the friendliest Apple experts, all easily identified by their red Apple attire. I found it to be a very pleasant experience. I talked with many of the staff as they milled about when not helping someone. I decided to get a new red iPhone. I was assisted in setting up the new iPhone by the very entertaining C.C.. I had a good time during my visit.

kevin Schmidt

Very helpful, very busy, just latch onto a friendly red shirt and they will guide you through the process.

John Eberle

I have had apple products since they started making iPhone/iPads. Today I went into the store because I’m having trouble with my phones camera and the screen has some marking that shouldn’t be there. The store at Easton was packed so bad with people having trouble with there iPhones I went to Polaris and that wasn’t much better. When I finally got seen the lady told me that I was a month out of my warranty. I told the lady that I would pay the $150 for a refurbished phone. She said they jacked the price to $350 for a refurbished phone now and I would have to pay that price. I just think apple has gotten lost since Steve Jobs died and don’t really care about the consumer anymore.. Sad to see them just go downhill. Samsung seems to be the next one for me!! Peace out apple have fun screwing other people out of there money not going to be doing it to me or my family anymore...

Tyler Wade

Was ok i guess verizon said they would.swap 9jt my 0h9ne but apple wamtwd to semd.off for.repair,,,smh

Leonardo Polishuk

I was sent here by Sprint, because my iPhone XS wouldn't activate the sim card, and ended up wasting 4 hours only to be told by an employee that they can't do anything and told me that it was Sprint's fault. Big issue: my appointment for tech support was at 2 pm, and had only one person ahead of me, but I only got an employee to help at 3 pm. So there goes one hour, then the employee spent 1 1/2 hours talking to someone on the phone, but they didn't know how to fix it, so then they sent me back to Sprint.

alex drake

I reached out because my uncle passed away suddenly and he had many apple products including an iPad. These are obviously protected by his Apple ID. I have death certificate and executor of estate paperwork, however Apple claims to have no way to help. They said I could try the reset link if I can hack his email, which I also won’t do. I’m not trying to bypass a system illegally, hence my inquiry to apple for help. The final answer was it must be thrown away unless I come across his password. This to me is unacceptable. How can a company not have a better policy for handling such a common occurrence? There are serial number on the products which tie to the purchaser whose information is on file. Not to mention the court documents I can provide to ensure legality of clearing the device. This is an embarrassment.

John Keim

This was a amazing apple iphone store, amazing workers as well

王賢貴

0/5 stars for the Polaris Mall location 5/5 stars for the Apple customer care Very incompetent staff regarding my recent visit. I recently schedule an appointment for Sunday at 1:45. I arrived to the store around 1:30 and checked in ASAP. Well at least I thought I did. I was informed to go back to the genius last bar and wait. Well after sitting in the back for about 15 mins I began to think “I just be waiting until my scheduled appointment” after another 15 mins go by I look around and spot someone who looks like they work there. I asked if they did and if they could see what the hold up was. The associate I talked to asked my name and states “oh it looks like you weren’t checked in, let me get you checked in” a minute later another associate comes out and starts his process. I explained to him I was scheduled to get a battery replaced in my iPhone X. I was prepared to pay for the replacement and then wait/walk around the mall. Unfortunately this isn’t what happened. The so called genius explains “we are out of batteries” but we can order one and reschedule you. What?!?!? Reschedule me? I purposely made an appointment to come in on Sunday at 1:45 2 days prior and now you’re telling me you’re out of batteries. WTF, ( by the way they don’t hearing the actual words ) the butt hurt associate keeps explaining how if I continue to cuss he will kick of me out the store. Well then, go get your god damn manager! After about 5 mins of what I’m guessing this not so genius who’s mangina is now shriveled up to his tonsils, finished his sob story to his manger finally comes out. We’re sorry but we don’t have the battery but we can order it and have you come back. I kept explained the whole process of having an appointment and how this whole process is dysfunctional. She proceeded to bury herself more and more as she continued to show her scripted empathy. “ we can’t control people who happen to come in and need replacements” I completely understand you can’t control others. But what you can control is your inventory and the customers who take the time to make appointments. A notification would have been wonderful, getting me checked in correctly the first time would have been great as well. Well now after about being in the store now for about 45 mins. “What are we going to do about this?” “We can order a battery and you can comeback anytime to get it replaced no appointment necessary” she said. What? No appointment necessary!? Then why did I make one to begin with? What about my time that I took out of my day to get this taken care of? (Look of confusion on her face) I’d like to know what you are going to do about this, and know who is going to be accountable for this. The woman explained its going to be up to the manager on duty that day?!? What? The manager on duty? What about yourself are you going to be here next Sunday? No she said. Well who’s the manager in-charge next Sunday. “I can’t give out that information” you’ve got to be kidding me. So all I have now is a bunch of empty promises with no body to hold accountable for this. Fine, write it up I’ll be back next Sunday. On my way out I decide to call Apple and file a complaint and explained the situation. The first care associate took down all the notes and had to transfer me to a senior care associate (I am not to pleased about this) This senior care associate preceded to see what could be done about this and asked me some questions and contacted the store. Needless to say after about 3 hours of being in the retail store and on the phone. I have someone who is willing to be held accountable for what happened and provided me with an acceptable solution. Thank you customer care tl:dr The apple store appointment system is a joke! Customer care accepted responsibility of the incompetent staff at the retail location and provided me with a solution. Update. Went to get my battery installed on 9/7 and the retail store was just as disappointing as before. I don’t understand why they can’t be accountable as phone support. This store is a JOKE!!!!!!!!!

Rohan Akhtar

Great Place, they need to add more staff members..

Bharat C

The store is located in the polaris mall on first floor down to the food court. It is near to the main entrance on right side downstairs. Opposite to VonMour. The staff are friendly and helpful. Great techincal assistance by the team. Can expect waiting on busy days but not longer than 15 mins.

Derek Cook

Christian (manager) really helped me out today without any hesitation. I came to this store because I was unhappy with one of my purchases and he took care of the situation even though he had every right not to. Great service. Thanks again.

J B

I went here with the problem and they said I need to talk with manager. The manager who spoke with me have no idea about the phone issue and without knowing the issue he was keep on saying we can’t do anything about it.He was not polite and keep on saying like I came with the false issue , I have been using the phone since 6 years and never seen the service like this.I won’t recommend this and this store

Maria Aurigema

Was with a friend who had to get her screen fixed on her Apple phone. Have a pretty good system moves pretty fast fixing the screen is so expensive you could get an android phone for that same price brand new. Little pricey for my taste but I definitely like the androids better then an Apple.

Anthony Delgado

Sitting in the store after waiting 1 hour and 20 min. I walked in at 7:10pm and setup an appointment for phone battery check. Given a wait time of 1 hour and 10 minutes. It's now 1 hour and 40 min and still no service. Turns out that when I checked in the specialist didn't check me in and the system decided to skip over me. Everytime I come here it's an hour + wait even with an appointment made online. I get far better service going to the carrier store just down the hall. The manager tried to claim that i didn't check in except that I did and the specialist indicated that he did check me in. Management's first assumption should not be to blame the customer. Now she's attending to someone else who just walked up instead of attending to me. Couldn't give them zero stars.

Danielle Wilson

Made an appointment for my MacBook Pro because the screen turned a bunch of different colors then went black and would not turn back on. When I got to the store, after waiting 45 minutes to be seen, the computer turned back on (of course). I asked the Apple "genius" to run a diagnostic to see what was causing the screen to go black. Finally the computer was diagnosed as a battery issue. She took it into the back for about 20 minutes, brought it back out and told me I had an option to buy a new battery for $129.00. Fair. so I asked her, because she's the genius, if she personally thinks I should get another battery. She told me no. She said the computer still has 2-6 months to live wirelessly and then after that I will have to eventually keep it plugged in at all times. I asked her if the computer was going to go black again because I can not afford to miss more class time to drive out a hour and a half away to come back. She said she believes it should not and that it was very strange it did that in the first place. I said okay and agreed to not get a new battery. In the meantime, this woman is trying to sell me on a new laptop. Mentioning how I can finance it and how these newer laptops are much better. I told her no I'm not interested and left the store. The next day comes and the computer's screen is black.. HELLO, This is not a coincidence, something is wrong with the computer and they did not take the time to diagnose it! I've now been on the phone with apple all morning and the outcome is to drive back to the Apple Store (which, again, is a hour and a half away) to drop it off and pick it up in 3 days. I asked them if they could compensate me for my time and leading me to false conclusions and they said no. I will be going to the Easton Apple Store from now on. I am very loyal to Apple, but they clearly need better employees with more training at their Polaris location.

Pete Rygiel

Couldn't help me reset my iTunes password. Takes a month to recover it. I'm going back to samsung. I have an $800 paperweight.

Michael Hammer

Leslie was absolutely amazing. Ensured everyone on duty was taking care of every single person coming thru the store. I can't speak for the rest of service but if you come thru this store you will be highly satisfied with the service. Highly recommend.

Gerhard Stellrecht

Excellent service.

chesterdmutt .

I went into the Apple Store with a problem and a story that I would have had a hard time believing. The manager who introduced himself as "Bald" Brian, took care of me with no problems. First rate customer service.

Robert D'Amico

People who buy apple are retarded

Kirk Wooden

Very helpful.

A S

It is very ahed to get attention of someone to get you checked in. Once you do check in they do try there best to help.

laxmi patlolla

Half knowledge technical people don’t know anything. My xr has warranty and got issues with they new software bug. Three times it got freeze whole days. First time they did software update. They changed display 2nd time 3 rd time they told me it’s software issue due to their bug. They removed my screen card two time to do trail and error method testing which cost 20$ Still issue is continuing.... I wish I rate zero star. They are testing clients patients. They are so rude.

Nancy Collander

I had a great experience at this store. Had an appointment for a battery replacement in my old iphone. They were very prompt - actually took me ahead of schedule. Repair was done in less than 1 hour, although there was a "shadow" on the display caused when the phone was re-assembled. They ended up replacing the display for me at no charge and it only took 20 minutes more. Very helpful staff!

Bidisha Nag

Very crowded but good service

Angela Cameron

Worst customer service! Apple is ridiculous! We will be changing all of our families devices and our businesses devices! Won’t buy another apple anything! Customer service should be more important!!!!!!

Eli Walls

Very helpful staff, very good service. My fiancée traded in her iPhone 6 for a XR and everything went quickly and smoothly thanks to the helpful staff.

Godwin Owusu-Safo

One of my favorite Malls. Lots to do and find here.

Payton Curry

I love how easy it is to buy things at an apple store

Alex Hill

I felt bad for giving a bad review until I noticed that everyone seems to have terrible customer service here as well. I spent 4 hours on the phone and in store trying to return a product that corprate Apple told me they would allow me to return. However the store refused to assist me or tried to make the situation better they just shoed me away like anything I had to say wouldn’t change anything, because it didn’t. i enjoy going to the physical Apple store to buy my products so that those people can keep their job I expect great customer service and for them to resolve the issue. The man I spent most of the time with didn’t have any control and did what he could but the managers there did not care at all about my situation and would not even speak to me.

Olivia Barbour

I went to this Apple with a problem with a Mac Book pro charger that granted I've had for 6 years. Now I take very good care of my Mac products hence why I have a 6 year old MacBook Pro. My first charger, the one i went in about, has been tapped in several locations and it has finally broke in a place that cannot be tapped. As long as the charger was working before I didn't have a problem with it but now it is a saftey issue. I had a backup charger ready to go and the first day I used it, it legitimately BLEW UP. So I went to talk to Apple. They made me get an appointment at the Genius bar, which is fine they've always helped me before. And then i had the RUDEST interaction with an employee. She came over and asked for more information, so I told her what happened and she said she needed the serial number from my laptop. As i was in for the charger i didn't think to have that information with me. So she said "well I'm not a technician but they're just going to make you pay for a new one" and i told her i still wanted to see the technician because i find it incredible that Apple won't address a safety issue with their produce that i've now had blow up on me. And she told me in a very nasty voice to leave and have a nice day.

Manmith Reddy

Good to have all the shopping, food and some fun

We Are Nerdish

Needed to get our iMac fixed. The staff was really nice and helpful. Even helped me bringing it back to the car after it was done. Tip: Make an appointment online.

Terry Cross

Love a little retail therapy at Polaris along with a visit to the Apple store to get an update on using my Mac better! Don't miss Alterd State by the way, my favorite women's apparel stop, uplifting and refreshing!

Dave Kearns

Saw R2D2. coolest thing in the store.

Mujahid Ullah Shaik

Nice apple store

Lori Kaiser

DO NOT BUY AN APPLE WATCH THEY HAVE EXPANDING BATTERY ISSUES AND APPLE IS NOT STANDING BEHIND THE PRODUCT! They talk a good game about quality products but no follow through.

Teri Walsh

Extremely disappointed! Brought in a frozen iphone asking for data recovery and update assistance through iTunes. Had no solution and was sent away with a frozen phone and no hope of data recovery! Good news! After much research, I updated the phone and it is working brilliantly. Apple help should be better trained.

Robert Leonhard

Called ahead and asked if I could walk in or did I need an appointment. After being told that I could walk in I was told I had to wait an hour to see a technician--an hour just to see a technician. I would be nice if they would tell you there will be a substantial wait when you walk in. Even if you see a technician, you will have to sit at on a very uncomfortable wood stool--hmm, maybe so you will get up and buy something? Had a much better experience at the Easton store.

Joby Hempy

Purchase a $1600 (brand new iPhone X) phone and get scammed into purchasing AppleCare only to not have warranty/AppleCare honored. Terrible service at Polaris location after waiting 35 minutes past my appointment time. The manager on duty, Emily, provided zero support. The genius, Mike’s, attitude was not that of somebody that’s in the customer support field. I will be switching to android purely based on the customer service experienced at the store and with AppleCare procedures. I’ve found the actually physical product to be of high quality, but sad to say after 8 years in an iPhone I’ll be switching due to customer service issues.

K C

Always willing to help. Make sure to make an appointment.

Dustin Pearce

Say what you want about Apple, but their support is top-notch! I walked in to get support on my 6 yr-old mouse, and they just gave me a new one :)

Doc BurningSky

I went on a Friday night. It was like going to family arcade World Expo. People of all ages and all cultures gathered around a dozen or more Billard Ball sized tables, and lined along the wall length table, playing with hundreds of the latest Appleware displayed on all of the tables in the more than spacious sized arena.. People sitting, people standing, people in groups, families, couples, groups. And more than a dozen of the friendliest Apple experts, all easily identified by their red Apple attire. I found it to be a very pleasant experience. I talked with many of the staff as they milled about when not helping someone. I decided to get a new red iPhone. I was assisted in setting up the new iPhone by the very entertaining C.C.. I had a good time during my visit.

kevin Schmidt

Very helpful, very busy, just latch onto a friendly red shirt and they will guide you through the process.

John Eberle

I have had apple products since they started making iPhone/iPads. Today I went into the store because I’m having trouble with my phones camera and the screen has some marking that shouldn’t be there. The store at Easton was packed so bad with people having trouble with there iPhones I went to Polaris and that wasn’t much better. When I finally got seen the lady told me that I was a month out of my warranty. I told the lady that I would pay the $150 for a refurbished phone. She said they jacked the price to $350 for a refurbished phone now and I would have to pay that price. I just think apple has gotten lost since Steve Jobs died and don’t really care about the consumer anymore.. Sad to see them just go downhill. Samsung seems to be the next one for me!! Peace out apple have fun screwing other people out of there money not going to be doing it to me or my family anymore...

Tyler Wade

Was ok i guess verizon said they would.swap 9jt my 0h9ne but apple wamtwd to semd.off for.repair,,,smh

Leonardo Polishuk

I was sent here by Sprint, because my iPhone XS wouldn't activate the sim card, and ended up wasting 4 hours only to be told by an employee that they can't do anything and told me that it was Sprint's fault. Big issue: my appointment for tech support was at 2 pm, and had only one person ahead of me, but I only got an employee to help at 3 pm. So there goes one hour, then the employee spent 1 1/2 hours talking to someone on the phone, but they didn't know how to fix it, so then they sent me back to Sprint.

alex drake

I reached out because my uncle passed away suddenly and he had many apple products including an iPad. These are obviously protected by his Apple ID. I have death certificate and executor of estate paperwork, however Apple claims to have no way to help. They said I could try the reset link if I can hack his email, which I also won’t do. I’m not trying to bypass a system illegally, hence my inquiry to apple for help. The final answer was it must be thrown away unless I come across his password. This to me is unacceptable. How can a company not have a better policy for handling such a common occurrence? There are serial number on the products which tie to the purchaser whose information is on file. Not to mention the court documents I can provide to ensure legality of clearing the device. This is an embarrassment.

John Keim

This was a amazing apple iphone store, amazing workers as well

王賢貴

0/5 stars for the Polaris Mall location 5/5 stars for the Apple customer care Very incompetent staff regarding my recent visit. I recently schedule an appointment for Sunday at 1:45. I arrived to the store around 1:30 and checked in ASAP. Well at least I thought I did. I was informed to go back to the genius last bar and wait. Well after sitting in the back for about 15 mins I began to think “I just be waiting until my scheduled appointment” after another 15 mins go by I look around and spot someone who looks like they work there. I asked if they did and if they could see what the hold up was. The associate I talked to asked my name and states “oh it looks like you weren’t checked in, let me get you checked in” a minute later another associate comes out and starts his process. I explained to him I was scheduled to get a battery replaced in my iPhone X. I was prepared to pay for the replacement and then wait/walk around the mall. Unfortunately this isn’t what happened. The so called genius explains “we are out of batteries” but we can order one and reschedule you. What?!?!? Reschedule me? I purposely made an appointment to come in on Sunday at 1:45 2 days prior and now you’re telling me you’re out of batteries. WTF, ( by the way they don’t hearing the actual words ) the butt hurt associate keeps explaining how if I continue to cuss he will kick of me out the store. Well then, go get your god damn manager! After about 5 mins of what I’m guessing this not so genius who’s mangina is now shriveled up to his tonsils, finished his sob story to his manger finally comes out. We’re sorry but we don’t have the battery but we can order it and have you come back. I kept explained the whole process of having an appointment and how this whole process is dysfunctional. She proceeded to bury herself more and more as she continued to show her scripted empathy. “ we can’t control people who happen to come in and need replacements” I completely understand you can’t control others. But what you can control is your inventory and the customers who take the time to make appointments. A notification would have been wonderful, getting me checked in correctly the first time would have been great as well. Well now after about being in the store now for about 45 mins. “What are we going to do about this?” “We can order a battery and you can comeback anytime to get it replaced no appointment necessary” she said. What? No appointment necessary!? Then why did I make one to begin with? What about my time that I took out of my day to get this taken care of? (Look of confusion on her face) I’d like to know what you are going to do about this, and know who is going to be accountable for this. The woman explained its going to be up to the manager on duty that day?!? What? The manager on duty? What about yourself are you going to be here next Sunday? No she said. Well who’s the manager in-charge next Sunday. “I can’t give out that information” you’ve got to be kidding me. So all I have now is a bunch of empty promises with no body to hold accountable for this. Fine, write it up I’ll be back next Sunday. On my way out I decide to call Apple and file a complaint and explained the situation. The first care associate took down all the notes and had to transfer me to a senior care associate (I am not to pleased about this) This senior care associate preceded to see what could be done about this and asked me some questions and contacted the store. Needless to say after about 3 hours of being in the retail store and on the phone. I have someone who is willing to be held accountable for what happened and provided me with an acceptable solution. Thank you customer care tl:dr The apple store appointment system is a joke! Customer care accepted responsibility of the incompetent staff at the retail location and provided me with a solution. Update. Went to get my battery installed on 9/7 and the retail store was just as disappointing as before. I don’t understand why they can’t be accountable as phone support. This store is a JOKE!!!!!!!!!

Rohan Akhtar

Great Place, they need to add more staff members..

Bharat C

The store is located in the polaris mall on first floor down to the food court. It is near to the main entrance on right side downstairs. Opposite to VonMour. The staff are friendly and helpful. Great techincal assistance by the team. Can expect waiting on busy days but not longer than 15 mins.

Derek Cook

Christian (manager) really helped me out today without any hesitation. I came to this store because I was unhappy with one of my purchases and he took care of the situation even though he had every right not to. Great service. Thanks again.

J B

I went here with the problem and they said I need to talk with manager. The manager who spoke with me have no idea about the phone issue and without knowing the issue he was keep on saying we can’t do anything about it.He was not polite and keep on saying like I came with the false issue , I have been using the phone since 6 years and never seen the service like this.I won’t recommend this and this store

Maria Aurigema

Was with a friend who had to get her screen fixed on her Apple phone. Have a pretty good system moves pretty fast fixing the screen is so expensive you could get an android phone for that same price brand new. Little pricey for my taste but I definitely like the androids better then an Apple.

Anthony Delgado

Sitting in the store after waiting 1 hour and 20 min. I walked in at 7:10pm and setup an appointment for phone battery check. Given a wait time of 1 hour and 10 minutes. It's now 1 hour and 40 min and still no service. Turns out that when I checked in the specialist didn't check me in and the system decided to skip over me. Everytime I come here it's an hour + wait even with an appointment made online. I get far better service going to the carrier store just down the hall. The manager tried to claim that i didn't check in except that I did and the specialist indicated that he did check me in. Management's first assumption should not be to blame the customer. Now she's attending to someone else who just walked up instead of attending to me. Couldn't give them zero stars.

Pete Rygiel

Couldn't help me reset my iTunes password. Takes a month to recover it. I'm going back to samsung. I have an $800 paperweight.

Michael Hammer

Leslie was absolutely amazing. Ensured everyone on duty was taking care of every single person coming thru the store. I can't speak for the rest of service but if you come thru this store you will be highly satisfied with the service. Highly recommend.

chesterdmutt

I went into the Apple Store with a problem and a story that I would have had a hard time believing. The manager who introduced himself as "Bald" Brian, took care of me with no problems. First rate customer service.

Robert D'Amico

People who buy apple are retarded

Kirk Wooden

Very helpful.

A S

It is very ahed to get attention of someone to get you checked in. Once you do check in they do try there best to help.

Nancy Collander

I had a great experience at this store. Had an appointment for a battery replacement in my old iphone. They were very prompt - actually took me ahead of schedule. Repair was done in less than 1 hour, although there was a "shadow" on the display caused when the phone was re-assembled. They ended up replacing the display for me at no charge and it only took 20 minutes more. Very helpful staff!

Bidisha Nag

Very crowded but good service

Kimberly Brown

I needed a new phone. The representative didn't want to bother wth me since he was waiting for another customer to return. Then, he didn't arrange for my new phone to be set up. Instead, he told me how to do it at home. I spent over an hour on this and what he told me did not work. Now, I have to drive back to the store and begin where he left off. His other customer did not return...

Angela Cameron

Worst customer service! Apple is ridiculous! We will be changing all of our families devices and our businesses devices! Won’t buy another apple anything! Customer service should be more important!!!!!!

Tim Lahmers

I have been to the apple store 4 times this week. I bought the new I Mac book pro, and some accessories. The first sales representative sold me on some items then turn around and gave me something else saying that’s all they had in stock you’ll have to take this along with the wrong software I was wanting. After going to Micro Center and they told me differently plus had the items that I really wanted. I bought those items one back to the Apple store returned the wrong software and the adapters that were sold to me. Most of the representatives were good at what they do, but want to comes to business there seems to be only two guys that you can deal with. I’ve talked to Allen a couple times and I would love to work with him because I feel he has the best knowledge. It didn’t work out that way. Today was the last day went back in to try to get the program downloaded and installed correctly. The associate that I dealt with told me we don’t do that kind of thing. But Allen tells me to bring stuff in you’ll be there for me. It just so happened he was off that day . So this associate she went over some things and supposedly did the download and said you’ll be good and walked off. And our past I never saw het again. I finally asked somebody else what’s going on I just been left here high and dry. They told me she’ll be out in a minute. Another 45 minutes go by. I go to the guy at the door and told him what was going on. He pointed out a person bald guy with the beard. He is the genius bar manager he told me go tell him and explain to him what’s going on he will take care of you. When I get one he is the genius bar manager he told me go tell him and explain to him what’s going on he will take care of you. When i walked up to talk to him he shot off a different direction after looking me in the eye. Then from there he went to the back room I waited at the door from the back room. Another associate asked me if I needed help I explain to her what I was going through and what I was told. She told me she would get in and we get this figured out. This guy comes bombing through the door almost yelling telling me There has been some miscommunication. He said you were told to see a manager anybody can be a manager there’s a guy right here he’s a manager he’s a better manager than me deal with him I’m going to lunch. That was the most unprofessional person I’ve ever met in my life and if he is a manager he shouldn’t be. With that kind attitude he shouldn’t be working with customers period. Another guy there help me get through last but I was trying to get through. Though I still have other things that Allen and I were talking about heaven for bid if I bring that up. That was the most unpleasant experience ever. That makes me wish I did not have any Apple products whatsoever. I’m just glad I was able to keep my cool. Customer Care here at Polaris fashion mall it’s hit and miss I wish you luck may you have a better experience than I did

Kushal Bhatt

The staff was very rude! We had an appt at the genius bar and their System was down when We arrived. I expected them to take my phone and call me when it's done. The guy very rudely told me they "couldn't do anything till the system came back on". We don't live close to the store, would've been nice if they called us ahead of time and let us know they wouldn't be able to take our phone for repair. Drove an hour for nothing, and was treated rudely. The least they could've done is reschedule new for the next day, NOPE! "We don't do that, you have to call the help line" I'm really disappointed with apple as a company and this store in my community. We deserve better.

David Needs

Terrible customer service. There were more associates talking and socializing with eahother than helping their customers. I will not be back.

Kyle Shearer

The staff at this store are really great at helping people. I was checking out macbooks to see how much I needed to save and they helped me comparison shop and told me of some ways to get discounts. Great service!

marilyn arrarte

They take care of you a lot faster than the Easton location

TFL3

I drove two hours and spend two hours in the store WAITING to upgrade and I waited and waited. NO ONE WOULD HELP ME. After an hour I was told it'd be a few more minutes. I waited one more hour then I took off. This place is a joke. What a way to spend my day off after wasting six hours driving and waiting today. AVOID THIS PLACE!!

Stephanie Montis

Saw lots of negative reviews on here so we were a little hesitant to go to this location but we ended up having a very positive experience! My husband had shattered the screen on his iPhone 7. We got there about 10:30 and someone signed us in within five minutes. He told us the price and that it would be an hour for the repair. We went back in a little over an hour and again someone helped us within five minutes. His screen looks great and customer service was on point!

Timothy Le

I have appointment at 1:00 6/19/2018 for replacement my I iphone x ,my phone just around 6 months old but to hot and charge to slow, I call customer service support they ok replace the phone for me and book appointment for me go to Apple store Polaris fashion mall, when I be there I waiting and I got after they check the phone and said I play the game to much that why the phone too hot. I think I pay the phone because for the game if I just need phone call I don’t have pay for the Apple. I think the Apple store in side the Polaris fashion mall can’t help APPLE customer anymore my idea is the Apple just close the store Polaris fashion mall. Thank you the Apple

Zach Mallett

Great customer service. It always seems to be very busy but they work very efficiently and no one waits for long.

Lola Swidler

Not impressed with the lack of customer service. I guess when people start switching to Android, then they will recognize. If I'm paying for top of the line product, i expect at least decent service. If i want Walmart or McDonald's customer service, that's what I will pay for. If that's the service I'm going to get, that's where I will go.

Sushant Bharadwaj

Rude staff and poor customer service

C S

Nice and very neat place to look and try out all Apple products and Beats by Dr. Dre wireless headphones etc. Helpful, courteous and friendly staff. Have a Starbucks coffee ( Starbucks restaurant located just opposite of Apple store ) and enjoy researching on Apple products to help decide which product is more suitable to you.

Pam Beery

I just left and they helped me clean up my laptop and replace the battery in my iPhone even though they could have sold me a new one. I appreciate the service and the advise!

Adolhpher Watling

Nice Place! Great selection and service just like any Apple store. Wonderful staff and outstanding service. Definitely recommend.

Gene Bond

Got my dUghter phone fixed quick

Kaitlin Poyssick

I had to come down to the apple store to back my iPhone 6 up to the cloud. I was transferring all of my pics and contacts to my new iPhone 8. Sprint was unable to do the backup in a timely fashion and recommended I take both phones downstairs to apple instead!! Ryan saw me wandering around like a lost puppy and helped my back up my iCloud even though it took 30 minuets, he checked on me every five or so minutes to check the progress and overall made a really stressful experience super easy. Ryan is pretty dope if you ask me.

Christopher Allen

Good service there, I bought my still working Iphone 2G there and it still is going! There was this one guy named mike who could help a lot. Very good prices, probably the cheapest way to get an IPhone.

J Juredine

Cornelius was very helpful

Bryan Burnham

Knowledgeable, prompt, efficient and kind service. Was my first visit - for IPhone service. Wide open bright and inviting store layout. Loaded with accessories you'd never need but are really cool. Would return again for service issues.

Michael Koehler

These folks are awesome. I do love the way they can figure out what is wrong with your iPhone. They are more concerned with the customer than trying to sell you a new phone. Very satisfied with our visit and the advice

Zayla Marshall

Took my phone in last Thursday to get it fixed, they said all I needed was a new battery. I paid 50 dollars for a new battery. It worked for 2 days then i continued to have the same issues with my phone.Drove an hour back and told them that i was still having problems after just buying a brand new battery and they tell me i need a new phone because mines just old when i got it last august. I said okay and came back today to buy a new phone and get a refund for the battery i paid for since it obviously wasnt the problem the first time. i was not about to pay 50 dollars for a new battery then be told i need a new phone when mine was in perfect condition. SO, they take my card to "refund" my 50 dollars but instead CHARGE ME ANOTHER 50 DOLLARS! The people were nice but were no help at all and obviously dont pay attention. I normally dont complain and understand that mistakes are made but i have made 3 trips to this place and they have screwed me over each time.

Samantha Burkhart

I was on a business trip and had to get my battery replaced at this location. When I got home (2 1/2 hours away), I noticed that there is no sound when I make or receive calls. The only way I am able to communicate on my phone is to use speaker phone. When I called about the issue, I was put on hold for almost 20 minutes and then was told I would have to take the phone back to that particular store!!! Really Apple?!! The whole situation makes me sick to my stomach. Trying so hard not to switch to android but service like this is unacceptable.

Jason Matteson

Extremely disappointed in this experience. I set an appointment to arrive at 12 pm. I got there 10 minutes early to sign in and then had to wait 40 minutes before I was seen. A technician (Josh) stopped by gave me a charger and said he wiuld be back. 25 minutes later and I was told that a battery could not be changed on my iPhone 6 because it was swollen. The process I was told was too labor intensive and the suctions the used to her the body removed most likely break the screen? (I knew I was being BSed right then). I was told he would replace the phone for $300.00!!!! Look Apple, we are not dumb. Even without your precious gadgets, we still can access the internet. I know a sales pitch when I see it. How about do what your advertising says and replace my rotten battery that you produced then sabotaged later!!! At the end of the day, me and my family of 6 will stay very clear of your toxic product. I went to the kiosk right above your store and they fixed my unfix able phone. You suck

Stanley Scism

I visited the Apple store, the food court, the cookie shop and b&n. Live this mall better than easton.

Brett Holley

I love Apple And all their products about coming in , the wait will be quite long sometimes

Bonsecore1 .

Awesome place as far as getting the Apple product you need. However the entire experience is ruined when barely 1 of the 18 on duty employees will wait 8 minutes to come up and ask if you need help with anything.

Erica Sevilla

I tried calling the Polaris store to speak to a representative however Apple doesn't allow you to speak directly to a store rep their automated phone system keeps routing me to people who cannot answer a question about their Polaris store.. Last Saturday I scheduled a repair for my son's iPhone screen on Sunday. We arrive early and they were unable to assist us because they had too many phones. They tell us to come back within five days. I'm just trying to save some time and call ahead so we don't get to the store and they tell us again they are too busy to fix the phone. Poor customer experience.

Jason Guo

Called the number. Loved the 18 min wait! Thanks! Can't wait to do it again. 2 stars. Edit: Loved the 30 min wait! Except, this time, the service was great. +1 star.

Grayson Thompson

Overall it was and has been a great experience here. They are very quick to check you in and get your help. Not everyone is willing to take care of things which does make it difficult. We had to work with a. Manager but when he went on break the other workers would not work with us to resolve an iCloud issue we had. Took us over 4 hrs to resolve an issue that should have taken 30-1hr to do. Always clean stocked and friendly store though.

Joseph Reyna

They are extremely unorganized and for some odd reason, the employees come off as pretentious. I’ve had numerous problems with these “top of the line” products failing and all have been deemed to be non-user defects. Buying Apple care is a nice peace of mind, but when it comes time where you have to use it, you’ll have to wait an hour to be seen and be without your laptop for a week.

Renee Riffle

The day I activated my new iPhone my old iPhone Mysteriously stopped working and would not power on so I took it to the Apple Store to have a diagnostic test done. They did not inspect be fun, they just hooked it up to their computer and advise me that it would never turn on again and they have no explanation or reason or the test results to show me. Total waste of time. They’re only recommendation was to buy a refurbished phone for $317 to replace the phone that we already replaced but was going to trade it in, Apple told us there is no value for a phone that won’t turn on - it was a total waste of time And not the least bit helpful

Jim Sharick

I hate Apple. But my wife has one and won't switch. Upgraded her phone. Reps pleasant. I can tell the whole thing is scripted. Oh well. Better than dealing with Verizon store.

Tony Galante

Got my battery replaced in about an hour. Can't complain

VINCE CUNNINGHAM

I made a appointment on line , walked in and they handled everything from start to finish. The absolute best apple store I have been to.

Nick P

Manager is not flexible to listen your concern and he didn’t agree. I request to replace power cord since it’s not 6 months I bought iPhone x. If so, why Apple charges 1000$ For phone and provide poor quality cable that breaks or fall apart easily!!

Ed Chang

The Apple Business team here is the best!

Tim Lahmers

I have been to the apple store 4 times this week. I bought the new I Mac book pro, and some accessories. The first sales representative sold me on some items then turn around and gave me something else saying that’s all they had in stock you’ll have to take this along with the wrong software I was wanting. After going to Micro Center and they told me differently plus had the items that I really wanted. I bought those items one back to the Apple store returned the wrong software and the adapters that were sold to me. Most of the representatives were good at what they do, but want to comes to business there seems to be only two guys that you can deal with. I’ve talked to Allen a couple times and I would love to work with him because I feel he has the best knowledge. It didn’t work out that way. Today was the last day went back in to try to get the program downloaded and installed correctly. The associate that I dealt with told me we don’t do that kind of thing. But Allen tells me to bring stuff in you’ll be there for me. It just so happened he was off that day . So this associate she went over some things and supposedly did the download and said you’ll be good and walked off. And our past I never saw het again. I finally asked somebody else what’s going on I just been left here high and dry. They told me she’ll be out in a minute. Another 45 minutes go by. I go to the guy at the door and told him what was going on. He pointed out a person bald guy with the beard. He is the genius bar manager he told me go tell him and explain to him what’s going on he will take care of you. When I get one he is the genius bar manager he told me go tell him and explain to him what’s going on he will take care of you. When i walked up to talk to him he shot off a different direction after looking me in the eye. Then from there he went to the back room I waited at the door from the back room. Another associate asked me if I needed help I explain to her what I was going through and what I was told. She told me she would get in and we get this figured out. This guy comes bombing through the door almost yelling telling me There has been some miscommunication. He said you were told to see a manager anybody can be a manager there’s a guy right here he’s a manager he’s a better manager than me deal with him I’m going to lunch. That was the most unprofessional person I’ve ever met in my life and if he is a manager he shouldn’t be. With that kind attitude he shouldn’t be working with customers period. Another guy there help me get through last but I was trying to get through. Though I still have other things that Allen and I were talking about heaven for bid if I bring that up. That was the most unpleasant experience ever. That makes me wish I did not have any Apple products whatsoever. I’m just glad I was able to keep my cool. Customer Care here at Polaris fashion mall it’s hit and miss I wish you luck may you have a better experience than I did

Kushal Bhatt

The staff was very rude! We had an appt at the genius bar and their System was down when We arrived. I expected them to take my phone and call me when it's done. The guy very rudely told me they "couldn't do anything till the system came back on". We don't live close to the store, would've been nice if they called us ahead of time and let us know they wouldn't be able to take our phone for repair. Drove an hour for nothing, and was treated rudely. The least they could've done is reschedule new for the next day, NOPE! "We don't do that, you have to call the help line" I'm really disappointed with apple as a company and this store in my community. We deserve better.

David Needs

Terrible customer service. There were more associates talking and socializing with eahother than helping their customers. I will not be back.

Kyle Shearer

The staff at this store are really great at helping people. I was checking out macbooks to see how much I needed to save and they helped me comparison shop and told me of some ways to get discounts. Great service!

marilyn arrarte

They take care of you a lot faster than the Easton location

TFL3

I drove two hours and spend two hours in the store WAITING to upgrade and I waited and waited. NO ONE WOULD HELP ME. After an hour I was told it'd be a few more minutes. I waited one more hour then I took off. This place is a joke. What a way to spend my day off after wasting six hours driving and waiting today. AVOID THIS PLACE!!

Stephanie Montis

Saw lots of negative reviews on here so we were a little hesitant to go to this location but we ended up having a very positive experience! My husband had shattered the screen on his iPhone 7. We got there about 10:30 and someone signed us in within five minutes. He told us the price and that it would be an hour for the repair. We went back in a little over an hour and again someone helped us within five minutes. His screen looks great and customer service was on point!

Timothy Le

I have appointment at 1:00 6/19/2018 for replacement my I iphone x ,my phone just around 6 months old but to hot and charge to slow, I call customer service support they ok replace the phone for me and book appointment for me go to Apple store Polaris fashion mall, when I be there I waiting and I got after they check the phone and said I play the game to much that why the phone too hot. I think I pay the phone because for the game if I just need phone call I don’t have pay for the Apple. I think the Apple store in side the Polaris fashion mall can’t help APPLE customer anymore my idea is the Apple just close the store Polaris fashion mall. Thank you the Apple

Zach Mallett

Great customer service. It always seems to be very busy but they work very efficiently and no one waits for long.

Lola Swidler

Not impressed with the lack of customer service. I guess when people start switching to Android, then they will recognize. If I'm paying for top of the line product, i expect at least decent service. If i want Walmart or McDonald's customer service, that's what I will pay for. If that's the service I'm going to get, that's where I will go.

Sushant Bharadwaj

Rude staff and poor customer service

C S

Nice and very neat place to look and try out all Apple products and Beats by Dr. Dre wireless headphones etc. Helpful, courteous and friendly staff. Have a Starbucks coffee ( Starbucks restaurant located just opposite of Apple store ) and enjoy researching on Apple products to help decide which product is more suitable to you.

Pam Beery

I just left and they helped me clean up my laptop and replace the battery in my iPhone even though they could have sold me a new one. I appreciate the service and the advise!

Adolhpher Watling

Nice Place! Great selection and service just like any Apple store. Wonderful staff and outstanding service. Definitely recommend.

Gene Bond

Got my dUghter phone fixed quick

Kaitlin Poyssick

I had to come down to the apple store to back my iPhone 6 up to the cloud. I was transferring all of my pics and contacts to my new iPhone 8. Sprint was unable to do the backup in a timely fashion and recommended I take both phones downstairs to apple instead!! Ryan saw me wandering around like a lost puppy and helped my back up my iCloud even though it took 30 minuets, he checked on me every five or so minutes to check the progress and overall made a really stressful experience super easy. Ryan is pretty dope if you ask me.

Christopher Allen

Good service there, I bought my still working Iphone 2G there and it still is going! There was this one guy named mike who could help a lot. Very good prices, probably the cheapest way to get an IPhone.

J Juredine

Cornelius was very helpful

Bryan Burnham

Knowledgeable, prompt, efficient and kind service. Was my first visit - for IPhone service. Wide open bright and inviting store layout. Loaded with accessories you'd never need but are really cool. Would return again for service issues.

Michael Koehler

These folks are awesome. I do love the way they can figure out what is wrong with your iPhone. They are more concerned with the customer than trying to sell you a new phone. Very satisfied with our visit and the advice

Zayla Marshall

Took my phone in last Thursday to get it fixed, they said all I needed was a new battery. I paid 50 dollars for a new battery. It worked for 2 days then i continued to have the same issues with my phone.Drove an hour back and told them that i was still having problems after just buying a brand new battery and they tell me i need a new phone because mines just old when i got it last august. I said okay and came back today to buy a new phone and get a refund for the battery i paid for since it obviously wasnt the problem the first time. i was not about to pay 50 dollars for a new battery then be told i need a new phone when mine was in perfect condition. SO, they take my card to "refund" my 50 dollars but instead CHARGE ME ANOTHER 50 DOLLARS! The people were nice but were no help at all and obviously dont pay attention. I normally dont complain and understand that mistakes are made but i have made 3 trips to this place and they have screwed me over each time.

Boxed Cake Baker

I was on a business trip and had to get my battery replaced at this location. When I got home (2 1/2 hours away), I noticed that there is no sound when I make or receive calls. The only way I am able to communicate on my phone is to use speaker phone. When I called about the issue, I was put on hold for almost 20 minutes and then was told I would have to take the phone back to that particular store!!! Really Apple?!! The whole situation makes me sick to my stomach. Trying so hard not to switch to android but service like this is unacceptable.

Jason Matteson

Extremely disappointed in this experience. I set an appointment to arrive at 12 pm. I got there 10 minutes early to sign in and then had to wait 40 minutes before I was seen. A technician (Josh) stopped by gave me a charger and said he wiuld be back. 25 minutes later and I was told that a battery could not be changed on my iPhone 6 because it was swollen. The process I was told was too labor intensive and the suctions the used to her the body removed most likely break the screen? (I knew I was being BSed right then). I was told he would replace the phone for $300.00!!!! Look Apple, we are not dumb. Even without your precious gadgets, we still can access the internet. I know a sales pitch when I see it. How about do what your advertising says and replace my rotten battery that you produced then sabotaged later!!! At the end of the day, me and my family of 6 will stay very clear of your toxic product. I went to the kiosk right above your store and they fixed my unfix able phone. You suck

Stanley Scism

I visited the Apple store, the food court, the cookie shop and b&n. Live this mall better than easton.

Brett Holley

I love Apple And all their products about coming in , the wait will be quite long sometimes

Bonsecore1

Awesome place as far as getting the Apple product you need. However the entire experience is ruined when barely 1 of the 18 on duty employees will wait 8 minutes to come up and ask if you need help with anything.

Erica Sevilla

I tried calling the Polaris store to speak to a representative however Apple doesn't allow you to speak directly to a store rep their automated phone system keeps routing me to people who cannot answer a question about their Polaris store.. Last Saturday I scheduled a repair for my son's iPhone screen on Sunday. We arrive early and they were unable to assist us because they had too many phones. They tell us to come back within five days. I'm just trying to save some time and call ahead so we don't get to the store and they tell us again they are too busy to fix the phone. Poor customer experience.

Jason Guo

Called the number. Loved the 18 min wait! Thanks! Can't wait to do it again. 2 stars. Edit: Loved the 30 min wait! Except, this time, the service was great. +1 star.

Grayson Thompson

Overall it was and has been a great experience here. They are very quick to check you in and get your help. Not everyone is willing to take care of things which does make it difficult. We had to work with a. Manager but when he went on break the other workers would not work with us to resolve an iCloud issue we had. Took us over 4 hrs to resolve an issue that should have taken 30-1hr to do. Always clean stocked and friendly store though.

Joseph Reyna

They are extremely unorganized and for some odd reason, the employees come off as pretentious. I’ve had numerous problems with these “top of the line” products failing and all have been deemed to be non-user defects. Buying Apple care is a nice peace of mind, but when it comes time where you have to use it, you’ll have to wait an hour to be seen and be without your laptop for a week.

Renee Riffle

The day I activated my new iPhone my old iPhone Mysteriously stopped working and would not power on so I took it to the Apple Store to have a diagnostic test done. They did not inspect be fun, they just hooked it up to their computer and advise me that it would never turn on again and they have no explanation or reason or the test results to show me. Total waste of time. They’re only recommendation was to buy a refurbished phone for $317 to replace the phone that we already replaced but was going to trade it in, Apple told us there is no value for a phone that won’t turn on - it was a total waste of time And not the least bit helpful

Jim Sharick

I hate Apple. But my wife has one and won't switch. Upgraded her phone. Reps pleasant. I can tell the whole thing is scripted. Oh well. Better than dealing with Verizon store.

Tony Galante

Got my battery replaced in about an hour. Can't complain

VINCE CUNNINGHAM

I made a appointment on line , walked in and they handled everything from start to finish. The absolute best apple store I have been to.

Nick P

Manager is not flexible to listen your concern and he didn’t agree. I request to replace power cord since it’s not 6 months I bought iPhone x. If so, why Apple charges 1000$ For phone and provide poor quality cable that breaks or fall apart easily!!

Ed Chang

The Apple Business team here is the best!

Business Hours of Apple Polaris Fashion Place in Ohio

SUNDAY
12–6PM
MONDAY
10AM–9PM
TUESDAY
10AM–9PM
WEDNESDAY
10AM–9PM
THURSDAY
10AM–9PM
FRIDAY
10AM–9:30PM
SATURDAY
10AM–9:30PM

PHONE & WEBPAGE

Apple Polaris Fashion Place en Ohio
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