Reviews of Apple Franklin Park Mall (Computer Repair)

5001 Monroe St, Toledo, OH 43623 Located in: Franklin Park Mall

Average Rating:

DESCRIPTION

We've got all the feddbacks of real people like you who are using the services and products of Apple Franklin Park Mall (Computer Repair) in the area close to the state of Ohio.

To this day the firm has a score of 3.9 out of 5 and that score has been calculated on 373 reviews.

You may have noticed that its rating is really good, and it is founded on a large number of opinions, so we can conclude that the score is quite credible. If people have bothered to value when they've done well, it works.

You know that we don't usually bother to write scores when they are positive and we usually do it only if we've had a problem or issue...

This Computer Repair is included in the category of Electronics store.

Where is Apple Franklin Park Mall?

REVIEWS OF Apple Franklin Park Mall IN Ohio

anthony rizo

Can’t believe I bought a screen protector from the store, it was installed WITH SCRATCHES and they would not replace it. VERY poor business

Ryan Wertz

Answered our questions and was very pleased with the customer service

Joe Smith

Stopped in to pick up a pair of shoes

Judy Mamayek

Went to a free class for Apple Ipad. Going to more this week.

John Harasim

They were very helpful and my issue was resolved on the first visit

James Fox Podcast

Had a problem with my wife's iPhone 7. I set up an appointment, they were very pleasant and took care of the problem!

Amy Stein

Nice size store with very helpful staff.

Chris Hamilton

Unreal service had my Iphone 7plus cracked screen fixed in one hour!

Jerry Karadesheh

The staff wasn't very helpful here and the whole time I was there I played an awesome drum solo on the iPad and not one person noticed. Very depressing :p

Ruthie Goeller

Long wait for something simple. Found out the lady waiting after me couldn't turn her ipad on. It just needed a reboot, as we waited for help. I got it fixed for her, checked software and verified everything was working correctly. They made her wait over an hour for a 2 minute fix. That's insane.

rakib rajib

Awesome customer care service

Mathew Giljum

Good selection and large layout so lines aren't that bad. Go during a weekday and it won't be that busy.

Chevy Rahn

Would leave 0 stars but can’t took my phone in to get repaired and was told it needed to be sent out to get fixed and was under warranty so the lady told me multiple times it was going to be free no charge and waiting for a week to find out that my phone is still sent out and I need to pay to get it fixed or their just going to send it back after I drove 2 hrs there and back to drop it off had I known it was going to cost to fix I wouldn’t have made the trip but she told me multiple times it would be free

Dan Alvarado

Just passing through

Amy Balke

Customer service is always great. I had an idea of what I wanted to purchase walking in. The staff member answered my questions and I was in and out with my new laptop in 20 minutes.

Chris Reamsnyder

One of the worst customer service experiences ever. It is impossible to get out of the automated recording loop to actually talk to a real person. I have a two minute question that has had me on hold for 30 minutes. Can’t understand how the people who revelutionized the phone don’t understand how to answer it. After thousands of dollars spent on apple products, I think it is time to try Samsung.

Deflore Kashius

I believe that this location is apparently racists when it comes to employment. I attended a group interview here and upon my arrival, I noticed 1 black individual and no other races besides caucasians. I was told to wait 48 hours to recieve an email. I recieved an email the following day telling me that they didnt need me. I felt that the only reason i didnt even make it to the second interview was due to my skin. They didnt say why as usual, but when you are black you need no explanation. Ive been to plenty of apple stores and they always have a diverse employee population. But not here. Sad to say: apple of franklin hills is racist.

Eric Dochnal

First time at this store for a service appointment. Service was great as soon as we entered. Clean store and friendly greeters. Our Tech Kyle was fantastic. He explained everything to us and quickly resolved our problem. Kyle even explained a few things we didn't know about. If you need anything Apple related this is the place to go.

Ross Burnett

Horrible customer service.

Debra Bryan

Need anything electronic the apple store has it.

Ken Berger

Went to Apple store today 2/27/18. Great service from Kent. Thank you.

Berm Grizzly

Great people, great location, thank you for being awesome!

Steven Black

Very clean mall, with great food court

Michelle jaquay

Hate this place.

Kasey Marenco

Nice people. but dumb policies which refused to fairly cover a defective phone. No respect for customer loyalty.

JOKR 33

Nice service and friendly ppl

Lance Pioch

Great service and attention from employees. I can't speak for others, but whenever I go they aren't busy. Was able to have long and detailed conversations with the staff about their products and services.

Julia Shanks

Came in with problems with my brand new Apple series 3 watch from At&t, where they sent me because they have the contract through Apple, and I had a terrible experience with them bad mouthing my wireless carrier and saying I needed to go back to them, basically telling me they couldn’t help me. Luckily my wireless provider has a retail store in the same mall as this apple store and they walked me down there and made sure a second time Apple would fix my watch. They are rude and through the entire process kept bad mouthing my wireless provider making it seem like the Apple reps didn’t want to simply do their job by helping me a brand new Apple customer. Absolutely terrible experience. Thank god for my wireless provider for being in the mall.

Kasun K

Good customer service and attention.

kitty miller

Love it there.

carrie colvin

Very friendly place

Jessica McCombs

DONT BRING YOUR IPHONE HERE!!!!!!!! THEY WILL KILL YOUR PHONE AND YOU WONT GET ANY PICTURES, NUMBERS ANYTHING!!!!!!! AND THEN LAUGH WHEN THEY SEE HOW UPSET YOU ARE ABOUT LOOSING YEARS OF PICTURES AND STUFF!!!! EXTREMELY DISAPOINTED!!!! 0 STARS IF I COULD!

Hrhr Nrne

I tried calling them no answer so mad now I can’t get my brother air pods

Bob T

Had my iPhone 6 plus battery replaced last week, just noticed they did NOT put the two screws back on! Good Job Apple!

Davinder Singh

All the amazing Apple products are available. The wait time is also not much on the launch day of the iPhones. Did not have to wait too long to get the help that was needed with my iPhone. If you are going for a repair it is always advised to have an appointment, this way to are served better and faster. Getting an appointment is easy too at this store. The staff is very helpful. The overall ambiance of the store, cleanliness is really great.

Mohammad Elahinia

Quick repairs are done at the store.

Jayant Thomas

Good staff, very personable. Knowledgeable and friendly.

Cecilia dionisio

Very helpful in getting my iPad working again. Thanks.

Sharleen Miller

My husband had questions about his ipad and the people are.always so helpful.

Barbara Foor

I went to this store to get my iPhone fixed. 5 hours after I left someone from the store got my credit card information and charged $1500 at SAMs Club! The information had to be obtained from the credit card app on my phone!

-ˋˏ Cyanny ˎˊ-

Extremely full today. Seems as if the whole city of Toledo is in the store. Be sure to come really early if you want to get the best deals on half off sales

Mike Williams

I know they are busy every time I go in the store but the staff is extremely polite and very helpful. Customer service has always been top notch when I have dealt with any of the employees.

Sukaina Alherz

It takes long time waiting until you get service, I bought an iPad the price in apple website is 20 dollars cheaper

anthony rizo

Can’t believe I bought a screen protector from the store, it was installed WITH SCRATCHES and they would not replace it. VERY poor business

Ryan Wertz

Answered our questions and was very pleased with the customer service

Joe Smith

Stopped in to pick up a pair of shoes

Judy Mamayek

Went to a free class for Apple Ipad. Going to more this week.

John Harasim

They were very helpful and my issue was resolved on the first visit

James Fox Podcast

Had a problem with my wife's iPhone 7. I set up an appointment, they were very pleasant and took care of the problem!

Amy Stein

Nice size store with very helpful staff.

Jerry Karadesheh

The staff wasn't very helpful here and the whole time I was there I played an awesome drum solo on the iPad and not one person noticed. Very depressing :p

Ruthie Goeller

Long wait for something simple. Found out the lady waiting after me couldn't turn her ipad on. It just needed a reboot, as we waited for help. I got it fixed for her, checked software and verified everything was working correctly. They made her wait over an hour for a 2 minute fix. That's insane.

rakib rajib

Awesome customer care service

Josh Squires

They always help and get the problem fixed

Mathew Giljum

Good selection and large layout so lines aren't that bad. Go during a weekday and it won't be that busy.

Chevy Rahn

Would leave 0 stars but can’t took my phone in to get repaired and was told it needed to be sent out to get fixed and was under warranty so the lady told me multiple times it was going to be free no charge and waiting for a week to find out that my phone is still sent out and I need to pay to get it fixed or their just going to send it back after I drove 2 hrs there and back to drop it off had I known it was going to cost to fix I wouldn’t have made the trip but she told me multiple times it would be free

Dan Alvarado

Just passing through

Amy Balke

Customer service is always great. I had an idea of what I wanted to purchase walking in. The staff member answered my questions and I was in and out with my new laptop in 20 minutes.

Chris Reamsnyder

One of the worst customer service experiences ever. It is impossible to get out of the automated recording loop to actually talk to a real person. I have a two minute question that has had me on hold for 30 minutes. Can’t understand how the people who revelutionized the phone don’t understand how to answer it. After thousands of dollars spent on apple products, I think it is time to try Samsung.

Deflore Kashius

I believe that this location is apparently racists when it comes to employment. I attended a group interview here and upon my arrival, I noticed 1 black individual and no other races besides caucasians. I was told to wait 48 hours to recieve an email. I recieved an email the following day telling me that they didnt need me. I felt that the only reason i didnt even make it to the second interview was due to my skin. They didnt say why as usual, but when you are black you need no explanation. Ive been to plenty of apple stores and they always have a diverse employee population. But not here. Sad to say: apple of franklin hills is racist.

Ross Burnett

Horrible customer service.

Debra Bryan

Need anything electronic the apple store has it.

Ken Berger

Went to Apple store today 2/27/18. Great service from Kent. Thank you.

Berm Grizzly

Great people, great location, thank you for being awesome!

Steven Black

Very clean mall, with great food court

Michelle jaquay

Hate this place.

Kasey Marenco

Nice people. but dumb policies which refused to fairly cover a defective phone. No respect for customer loyalty.

HMI 33

Nice service and friendly ppl

Lance Pioch

Great service and attention from employees. I can't speak for others, but whenever I go they aren't busy. Was able to have long and detailed conversations with the staff about their products and services.

Julia Shanks

Came in with problems with my brand new Apple series 3 watch from At&t, where they sent me because they have the contract through Apple, and I had a terrible experience with them bad mouthing my wireless carrier and saying I needed to go back to them, basically telling me they couldn’t help me. Luckily my wireless provider has a retail store in the same mall as this apple store and they walked me down there and made sure a second time Apple would fix my watch. They are rude and through the entire process kept bad mouthing my wireless provider making it seem like the Apple reps didn’t want to simply do their job by helping me a brand new Apple customer. Absolutely terrible experience. Thank god for my wireless provider for being in the mall.

Kasun K

Good customer service and attention.

kitty miller

Love it there.

carrie colvin

Very friendly place

Jessica McCombs

DONT BRING YOUR IPHONE HERE!!!!!!!! THEY WILL KILL YOUR PHONE AND YOU WONT GET ANY PICTURES, NUMBERS ANYTHING!!!!!!! AND THEN LAUGH WHEN THEY SEE HOW UPSET YOU ARE ABOUT LOOSING YEARS OF PICTURES AND STUFF!!!! EXTREMELY DISAPOINTED!!!! 0 STARS IF I COULD!

Hrhr Nrne

I tried calling them no answer so mad now I can’t get my brother air pods

Bob T

Had my iPhone 6 plus battery replaced last week, just noticed they did NOT put the two screws back on! Good Job Apple!

Davinder Singh

All the amazing Apple products are available. The wait time is also not much on the launch day of the iPhones. Did not have to wait too long to get the help that was needed with my iPhone. If you are going for a repair it is always advised to have an appointment, this way to are served better and faster. Getting an appointment is easy too at this store. The staff is very helpful. The overall ambiance of the store, cleanliness is really great.

Jayant Thomas

Good staff, very personable. Knowledgeable and friendly.

Cecilia dionisio

Very helpful in getting my iPad working again. Thanks.

Barbara Foor

I went to this store to get my iPhone fixed. 5 hours after I left someone from the store got my credit card information and charged $1500 at SAMs Club! The information had to be obtained from the credit card app on my phone!

-ˋˏ Cyanny ˎˊ-

Extremely full today. Seems as if the whole city of Toledo is in the store. Be sure to come really early if you want to get the best deals on half off sales

Mike Williams

I know they are busy every time I go in the store but the staff is extremely polite and very helpful. Customer service has always been top notch when I have dealt with any of the employees.

Sukaina Alherz

It takes long time waiting until you get service, I bought an iPad the price in apple website is 20 dollars cheaper

Annette Shine

Customer service is TERRIBLE! To get a battery replacement ( due to Apple's deliberate slowdown), they asked me to visit the store 3 times. I could either wait in person for several hours each time, or else schedule an appointment for a week hence (and then repeat 2 more times). Reps are ARROGANT -- not answering direct questions, and instead spewing long harangues about store hours. Finally I ordered a battery from corporate; it was to be shipped directly to the store, and the store was to notify me by email of its arrival. They never did. I called back after 5 weeks, and they said, yes, they had it, but wouldn't tell me for how LONG they had it. Instead, they told me they would ship it back to corporate 7 days after they notified me (which they neglected to do). And the earliest appointment they could give me was 6 days hence. After more than 20 years as a consumer of their overpriced merchandise, I have purchased my last Apple product (except for the $29 battery, which I need to keep my iPhone running for the next 10 months, until it is paid off).

Russell Squire

No thanks

Heather Witts

Cool

TIMOTHY E

You have people working there standing around while I'm told to stand around and wait for someone to help me. How about that person. Nope he can't help you. How about her. Nope she cant help you. How the hell does this place get returning customers? According to their reviews I guess they don't. People standing around looking at each other. Do you want my business? Apparently not.

Joy Hope

Decent service but was a little irritated that they would not make a appointment for us. When they knew they had time open. Being we lived states away.

Harold Howell

My MacBook Pro would only type certain letters. I took it in to get serviced and was told that the keyboard needed replace and it could be completed in an hour. They created an appointment for me to bring it in to be serviced. About 3 days later, I received a phone call that they would have to send it out to be serviced because they were unable to remove a certain screw, there was no discussion about anything else needing to be replaced or serviced. I received a call about 5 days later stating that it was back in and ready for pick up from the store. I went in and picked up my laptop, but was asked for more money than originally quoted. I looked at the service receipt that was completed and it stated that they removed and changed my hard drive that had years of photos (baby pictures of my 2 and 1 year old), music, movies, tax documents, and other important documents. No one ever informed me that it might be necessary to replace my hard drive. Not a single employee contacted me to inform me when it was decided that more work needed to be completed to sufficiently fix my laptop. I contacted corporate and they tried to find my old hard drive to no avail. Corporate said the store would be contacting me, but they never did. I was not offered anything besides an apology at the store and was told I should have backed up everything. Never would I think that an hour repair of just switching out a keyboard would have resulted in a hard drive replacement, let alone not being told about something that extensive. If I would have been consulted, I would have not gotten it fixed and used a portable keyboard I had. I will never again purchase an apple product.

Thill Channel

Always crowded, hard to get help if you actually need to talk with an apple tech

JAMES FORD

TOO DARN HIGH AND WHOM KNOWS WHOS IT WAS BEFORE YOU?

Shalayna Beauty

This mall keeps getting better & better

sara Stiltner

Kent was the genius that helped me retrieve files on my computer and get it to log-in again! He was easy to talk to, calming, reassuring, and all around very knowledgeable and a pleasure to have help me overcome my technology pitfalls. FAR superior to any apple robot they make you talk to on the phone!

Gary Kujawa

Always helpful

Shannon Poellnitz

I purchased a Series 2 Apple Watch in January 2017. Last week I noticed that the color on the side of the watch was fading. I went to the Apple Store today and was told that there was absolutely nothing they could do and that it was a cosmetic issue. The manager Leslie was very condescending and told me to call Apple Care and that they might be able to do something but that she doubt it. I left very irritated and called Apple Care. The representative informed me that they would absolutely send me a new watch and that he didn't know why the Manager told me that. I immediately went back to the store and informed them that I was getting a new replacement watch and that I will never step foot in that store again.

Martell Tha Cool

Not a bad place. Nice tech

Bailey Marie

Very nice and helpful staff, overall good experience

nabil ebraheim

Very good technical support

Bill Roper

Really nice high tech store, nice selection but prices are high.

Dennis

The best mall in NW Ohio

Carol McMahon-Williamson

This store is so user UN-friendly it isn't funny. The employees might spend a few minutes with you and then they'll "be right back". My wife & I were in the store 3 hours Saturday night and she was there 3 hours today, with an appointment. She never got the information she wanted even though she bundled up our desk top and hauled it into the store. Apple has great products but their staff, at least in this store, need some serious retraining. It is so poorly run, I wonder if there is any management present. (This was written by my husband)

Charisse Toeppe

I did the express phone pick up process online before I went to the store to pick up my new Apple iPhone 8. There was an error on their end and they would not release the phone to me. I ended up waiting in the store for 3.5 hours!!! I had to talk to several ppl on the phone, several store associates. It was a nightmare. The process is still not complete and they said they would call me today to complete it. I am done with the Apple care program.

Kenny Stumpmier

GoogleGang for life

Gloria Robinson

A stop everytime I'm in franklin park mall

Nikole Smith

Real busy store

Lucas Gearheart-Graham

Only Apple store in the area

Trey Smith

Good service, at the time I was there it was not busy, so I got quick service when asking questions. Have yet to break an Apple product, so i don't know about the Genius Bar.

Zack Maaieh

The service is really organized and great. Its easy to make an appointment or walk in.

Roger DeGood

We're older, 60s plus and are not technofiles. Every time we have been there be it for phones, iPads, classes on iCloud or just simply to ask questions, we always have been treated with respect and who ever we talked to spent what ever time that was needed. We purchased an iPad Air and got it and an existing iPad all connected up. It took awhile to get our phones tied in and accounts properly configured. As with anything electronic there were issues but we were never abandoned and the reps (and there were three of them) never gave up. It is a busy place but we got attention as soon as we came thru the door. Any issue that we might have had was due to rude customers, not the staff. I think some people think this is some sort of public playground where they can drop their children and go off somewhere.

Brendan Gutenschwager

Very nice staff at this Apple store. Can get really busy and backed up a bit, but the service is good and definitely worth the wait. Helped me with a lot of my needs with my iPhone.

Shari Norte

I would be very skeptical about the advice given from the Apple geniuses at this location especially if their advice to remedy a broken product is to purchase a new one. I brought in my Apple Watch on 10/15/18 because it wasn’t charging and therefore not turning on. I had already read the Apple article on troubleshooting that issue and I’m glad I did because my knowledge saved me $250. Very long story short the genius said my only options were to send it off for repair for $199 or buy a new one at $279. I had to suggest to try a new power cord and when I walked away for 2 minutes to check on my child, I came back to my watch packed up and she said it didn’t work, but the Apple article said to charge for up to 30 minutes. After going back and forth with her, eventually she let me charge it and said “if it will give you peace of mind” and within 10 minutes it turned on. It costed me $29 for a new power cord vs $279 for a new one and now my watch works great. You have to be knowledgeable and be your own advocate in this store. I completed an evaluation and asked for someone to call, but they didn’t, so that’s why I’m reviewing on here just to warn customers. Beware.

Darcell Jordan -Harris

The lades are very helpful in anyway I really appreciate the service that I receive everytime I shop there

Annette Shine

Customer service is TERRIBLE! To get a battery replacement ( due to Apple's deliberate slowdown), they asked me to visit the store 3 times. I could either wait in person for several hours each time, or else schedule an appointment for a week hence (and then repeat 2 more times). Reps are ARROGANT -- not answering direct questions, and instead spewing long harangues about store hours. Finally I ordered a battery from corporate; it was to be shipped directly to the store, and the store was to notify me by email of its arrival. They never did. I called back after 5 weeks, and they said, yes, they had it, but wouldn't tell me for how LONG they had it. Instead, they told me they would ship it back to corporate 7 days after they notified me (which they neglected to do). And the earliest appointment they could give me was 6 days hence. After more than 20 years as a consumer of their overpriced merchandise, I have purchased my last Apple product (except for the $29 battery, which I need to keep my iPhone running for the next 10 months, until it is paid off).

Russell Squire

No thanks

Heather Witts

Cool

TIMOTHY E

You have people working there standing around while I'm told to stand around and wait for someone to help me. How about that person. Nope he can't help you. How about her. Nope she cant help you. How the hell does this place get returning customers? According to their reviews I guess they don't. People standing around looking at each other. Do you want my business? Apparently not.

Joy Hope

Decent service but was a little irritated that they would not make a appointment for us. When they knew they had time open. Being we lived states away.

Harold Howell

My MacBook Pro would only type certain letters. I took it in to get serviced and was told that the keyboard needed replace and it could be completed in an hour. They created an appointment for me to bring it in to be serviced. About 3 days later, I received a phone call that they would have to send it out to be serviced because they were unable to remove a certain screw, there was no discussion about anything else needing to be replaced or serviced. I received a call about 5 days later stating that it was back in and ready for pick up from the store. I went in and picked up my laptop, but was asked for more money than originally quoted. I looked at the service receipt that was completed and it stated that they removed and changed my hard drive that had years of photos (baby pictures of my 2 and 1 year old), music, movies, tax documents, and other important documents. No one ever informed me that it might be necessary to replace my hard drive. Not a single employee contacted me to inform me when it was decided that more work needed to be completed to sufficiently fix my laptop. I contacted corporate and they tried to find my old hard drive to no avail. Corporate said the store would be contacting me, but they never did. I was not offered anything besides an apology at the store and was told I should have backed up everything. Never would I think that an hour repair of just switching out a keyboard would have resulted in a hard drive replacement, let alone not being told about something that extensive. If I would have been consulted, I would have not gotten it fixed and used a portable keyboard I had. I will never again purchase an apple product.

Tony Graham

Best customer service! Helped us on our 14 day warranty on the new iPhone 11Max when Verizon wouldnt do anything.

Thill Channel

Always crowded, hard to get help if you actually need to talk with an apple tech

JAMES FORD

TOO DARN HIGH AND WHOM KNOWS WHOS IT WAS BEFORE YOU?

Shalayna Beauty

This mall keeps getting better & better

sara Stiltner

Kent was the genius that helped me retrieve files on my computer and get it to log-in again! He was easy to talk to, calming, reassuring, and all around very knowledgeable and a pleasure to have help me overcome my technology pitfalls. FAR superior to any apple robot they make you talk to on the phone!

Gary Kujawa

Always helpful

Shannon Poellnitz

I purchased a Series 2 Apple Watch in January 2017. Last week I noticed that the color on the side of the watch was fading. I went to the Apple Store today and was told that there was absolutely nothing they could do and that it was a cosmetic issue. The manager Leslie was very condescending and told me to call Apple Care and that they might be able to do something but that she doubt it. I left very irritated and called Apple Care. The representative informed me that they would absolutely send me a new watch and that he didn't know why the Manager told me that. I immediately went back to the store and informed them that I was getting a new replacement watch and that I will never step foot in that store again.

Martell Tha Cool

Not a bad place. Nice tech

Bailey Marie

Very nice and helpful staff, overall good experience

nabil ebraheim

Very good technical support

Bill Roper

Really nice high tech store, nice selection but prices are high.

Dennis

The best mall in NW Ohio

Carol McMahon-Williamson

This store is so user UN-friendly it isn't funny. The employees might spend a few minutes with you and then they'll "be right back". My wife & I were in the store 3 hours Saturday night and she was there 3 hours today, with an appointment. She never got the information she wanted even though she bundled up our desk top and hauled it into the store. Apple has great products but their staff, at least in this store, need some serious retraining. It is so poorly run, I wonder if there is any management present. (This was written by my husband)

Charisse Toeppe

I did the express phone pick up process online before I went to the store to pick up my new Apple iPhone 8. There was an error on their end and they would not release the phone to me. I ended up waiting in the store for 3.5 hours!!! I had to talk to several ppl on the phone, several store associates. It was a nightmare. The process is still not complete and they said they would call me today to complete it. I am done with the Apple care program.

Kenny Stumpmier

GoogleGang for life

Gloria Robinson

A stop everytime I'm in franklin park mall

Nikole Smith

Real busy store

Lucas Gearheart-Graham

Only Apple store in the area

Trey Smith

Good service, at the time I was there it was not busy, so I got quick service when asking questions. Have yet to break an Apple product, so i don't know about the Genius Bar.

Zack Maaieh

The service is really organized and great. Its easy to make an appointment or walk in.

Roger DeGood

We're older, 60s plus and are not technofiles. Every time we have been there be it for phones, iPads, classes on iCloud or just simply to ask questions, we always have been treated with respect and who ever we talked to spent what ever time that was needed. We purchased an iPad Air and got it and an existing iPad all connected up. It took awhile to get our phones tied in and accounts properly configured. As with anything electronic there were issues but we were never abandoned and the reps (and there were three of them) never gave up. It is a busy place but we got attention as soon as we came thru the door. Any issue that we might have had was due to rude customers, not the staff. I think some people think this is some sort of public playground where they can drop their children and go off somewhere.

Brendan Gutenschwager

Very nice staff at this Apple store. Can get really busy and backed up a bit, but the service is good and definitely worth the wait. Helped me with a lot of my needs with my iPhone.

Shari Norte

I would be very skeptical about the advice given from the Apple geniuses at this location especially if their advice to remedy a broken product is to purchase a new one. I brought in my Apple Watch on 10/15/18 because it wasn’t charging and therefore not turning on. I had already read the Apple article on troubleshooting that issue and I’m glad I did because my knowledge saved me $250. Very long story short the genius said my only options were to send it off for repair for $199 or buy a new one at $279. I had to suggest to try a new power cord and when I walked away for 2 minutes to check on my child, I came back to my watch packed up and she said it didn’t work, but the Apple article said to charge for up to 30 minutes. After going back and forth with her, eventually she let me charge it and said “if it will give you peace of mind” and within 10 minutes it turned on. It costed me $29 for a new power cord vs $279 for a new one and now my watch works great. You have to be knowledgeable and be your own advocate in this store. I completed an evaluation and asked for someone to call, but they didn’t, so that’s why I’m reviewing on here just to warn customers. Beware.

Darcell Jordan -Harris

The lades are very helpful in anyway I really appreciate the service that I receive everytime I shop there

Mohammed Tharwan

A+

Maaz Andrabi

So awful!! I waited 30 mins on the phone with customer service and I didn't get an answer. I was kept on hold 3 times, Transferd twice, as well you guys don't know your products. I had to google my answer.

Tonia Potter

This is one of the few places you can go and there is someone there readily available to help you. The staff is friendly, attentive and full of information about their products. If you need an apple product, I would highly recommend this store.

Steve Alspaugh

The staff here did a great job on getting us help quickly. They listened to what I had to say, checked my concerns and fixed the issue. All done in a timely manner.

Jacob Buck

I visit here all the time being that I own a lot of apple products. This store is very nice and appealing to the eyes. They have all of the phones,iPads,computers, and headphones on display so people can test the products out before purchase. The staff here are very helpful. The only downside is that when you want to purchase something you have to wait for them to get done talking to people.

Riyad A. Ghani

Great customer service.

Ashley Selby

Staff were not helpful. They want you to wipe your phone completely before trying to fix it. Probably the reason why apply sucks.

Ashley Jelks

I didn't buy anything but staff were courteous and efficient as I had a transportation problem while working. Staff stopped what they were doing to help me. If ever I need an IPhone, I'll surely get it from them

Chris Weber

Apple stores will always have that nice welcoming feeling everytime you walk into one, and this place is no different. Friendly faces will greet you and help you to find whatever it is that you are looking for. I can't give 5 stars though because apple being apple has way too overpriced items.

Lincoln Ernst vlogs

Cool place to go to

Jackson Zooker

I had an appointment, in and out in 15 mins. Friendly staff! The whole staff was dealing with an OUTRAGOUS customer and they handled it like a bunch of champs. Will go back

Van Tilburg

Great customer service.

Christina Ann

Nice, clean mall. lots of good shopping!

SoonLee

Crowed with uneven ratio of sales rep to consumer. Of course the shiny new apple products are icandy. No one of this life time can honestly dispute that.

Zach Quillen

Horrible customer service made a walk in appointment and was told it was about an hour wait. We waited an hour and half got our text to come in, we went in and waited another 30 minutes only for the representative to run a quick diagnostic and send me home for my phone to act up the next day. Finally they order a replacement for a 5s that I just bought a few months ago and it's going to take a week to get it.

Donna Magrum

If you try to phone, you will NOT speak to the store. You are put on the endless belt of automated, robot-managed re-directs. This can go on for an hour, if you're either extraordinarily patient or extremely foolish. Pointless either way. The only thing worse is the traffic in the area around the mall.

Jessica Nicole

Very nice!

Leslie Morrin

Amazing, quick service to replace broken head phones!

Hammoodi Al Raki

They have all the services you need for your apple products!!

Jay S

I have been in there a number of times for various problems with a new Iphone 6. That number of times is now 6 and regretfully I have to return yet again. The original issue occurred while using the device as a phone. My voice would cut out for several seconds or longer leaving me saying to the other party Can you hear me now? Which is very annoying. This led me back to the retailer where I bought it. My 14 day warranty had just expired so they sent me to the Apple Store for service, Who ran a diagnostic on the phone and couldn't find anything wrong with it. They refreshed some settings, changed my Sprint sim card and sent me on my way telling me the next step would be a brand new phone. When the problem reoccurred, I was back, I showed up at 7:45 they were too busy to fit me in before they close at 9 over an hour later. The greeter informed me with a condescending smile he would gladly make me an appointment for another day. So I went home with my $800 Phone that doesn't work as a phone and came back the next day. They did swap out my phone with a refurbished one wiping out all my data in the process. Before I had even left the mall the problem was back. I went back to the apple store to try to get my old phone back, less than fifteen minutes later. They refused to give me my Old (NEW) phone back claiming since it had been returned it had to go back to Apple for testing and refurbishment. So Still have the voice issue, no data, and a phone with an unknown history, Thanks Apple Store! Wouldn't you know this new phone has another hiccup, a screen with a mind of its own that refuses to accept user inputs. So I went back for the 6th time or so this time they replaced my screen. The voice issue has never gone away, and the screen issue is back. Ive had the phone for about 5 weeks, and about ready to break my contract, and get a new phone and carrier.

Tim Deran

Very helpful, friendly people working there.

Nate The Great

Very friendly and helpful staff. Customer service is top notch. Also product knowledge the employees have is quite impressive

Suriyaa Manoharan

Apple store... Only one in Toledo... Stop by to check out Apple stuffs✌

Kyle Petree

I was out biking with my Apple Watch 1st gen when the display begun to separate from the case. Knowing it was out of warranty I still took it to the Apple Store to see if there was anything they could do because I noticed the battery was bulging. Spoke with Michelle and she was extremely friendly! Looked at the watch for only a few seconds and upon seeing the swollen battery immediately submitted a replacement request. I had a new watch to my door in just a few days!

Mike Feeney

Good Apple store

Lori Beck

My consultant was trying to take care of 4 people at once. My battery in by iPhone 5 died and I just wanted to change out the battery. I spent 1 hour in the store waiting while she helped the other 3 people and I had a scheduled appointment. I ended up with a new phone that did not work and she blamed Verizon. After spending another hour and a half on the phone the next day with Apple it was finally fixed.

thangtwo89 .

very clean very diverse

Hayden Bewley

Well, I'm giving this 5-star not because of outcome, but because of the customer service. We came into the store today and were looking to get my wife's father a new macbook. Davis was helping us. Immediately, Davis was able to pull up the specific model with the right specs even though it wasn't a typical configuration. We didn't end of getting it, but the customer service was great! When my father in law changed his mind, Davis returned it in a matter of 60 seconds and we were on our way. Well done Davis, well done. We appreciate you working hard to explain things and take care of us.

Mike Mondragon

They have a lot of stuff. Didnt get approached by anyone to try and sell me some stuff I didnt want, which was nice.

Kuya Kano

Absolutely shocked by the ignorance of this Apple Store. They have removed all of their display information. They have removed all of their prices. So basically, unless the customer is a mind reader, they have to ask one of the arrogant employees what they're looking at. This is where they really lost my business. "So what do you want to know?" The employee asked. "What kind of computer is it?" was my response. "Well, its a laptop" he said with an arrogant response, who then just stared at me without offering any information of the device with this "you're an idiot" gaze at me as if he thought I didn't know the difference between a Macbook, Macbook Pro, or an iMac. -That was all it took for us to walk out. We are purchasing a Macbook pro and an iMac for our business, but NOT AT THE APPLE STORE. Hiding the prices, hiding the computer information, and forcing the customers to put up with arrogant responses to your questions has to be the biggest FAIL Apple Store has come up with in their sales tactics.

Maria Elizabeth

0 STARS NOT EVEN WORTH 1FRANKLIN PARK APPLE IS THE ABSOLUTE WORST! To start I love all of my Apple products however, the Franklin Park Apple store is terrible and by far the worst store I have ever been to! The staff is rude, disrespectful, and VERY unhelpful. They lie to you and try to convince you to purchase new products. One of the employees told me my $1,000 Apple phone had the value of a “paperweight” I went in to get a screen repair and they told me an hour and it took over 5! They could have been honest about the time frame. I have been on hold waiting to speak with a manager for 45 minutes today no one is picking up the phone. Originally they gave me one price to fix the screen (when I dropped the phone off) but then when I went to pick it back up they said a much higher price. Turned out this employee was “mistaken” and the original price was the correct price but that makes me wonder how many other people they scam using that same tactic. Apple products are great but with a service like this are they really even worth it? I was looking to purchase a new phone, computer and watch but I am now really reconsidering my decisions based on the fact that I’ve now been on hold for 50 minutes to speak with someone! This store does terrible business and I watch the way they treat people when they walk in, it is disgusting! One bad Apple really does ruin the bunch! Sorry Apple so disappointed in you!

Mike Wiegandt

I have only been to this location once and it was on the launch of the iPhone 6s event so they were VERY busy yet VERY well staffed. I ran into a couple snags as far as technical help went though and I left the store with a few of my issues unresolved. As far as a shopping experience goes, the store was stocked and clean, if not a little hectic given the circumstances. Overall it was a good experience. I also like how they have a kids table set up for your children to play on iPads and what not.

Brandon Allen

This review is on the basis of one event where I thought I would be screwed out of $150. I bought a mophie charger here and I had it for about a month and the watch charger on the base stopped working, the phone charger would sporadically work. I was in the mall anyway so I stopped in to ask what course of action I could take because the manufacture wouldn't warranty it. BEing well past Apples return policy I was pleasantly surprised that they took it back.

Aletha Starcher

Very busy, but found convenient place to park.

J majo

This place employ's a crazy about of people which is great and they do repairs on the spot for a reasonable price with Apple parts. Why go anywhere else? Rene and Isaac are the best.

Gordon Armistead

I took my son's Apple watch in for service and the wait was close to an hour to have one of their service techs come out to look at it. They're staff was very friendly and approached us right away to let me know that it would be awhile. The greeter kept us informed the whole time and they ultimately replaced it free of charge. I'm not an Apple user but I may tend to rethink my next phone purchase now and convert to ios.

Mohamed Bireir Jr.

Good

Ricky Duran

Franklin Park is the best.

Katie Kirsch

Great experience. My phone had an issue that a Sprint Store employee tried to fix. They made it worse. Locked my phone up half way updated. Took it up here to see what Apple could do, hoping to just get a usable phone again, didn't think they would be able to recover my data. However they managed to get the update to go through and saved the phone data. Huge success. The technicians are phenomenal, can't say enough good things about the service I received here.

Harold Ratliff

Very nice and friendly. Bought an iPad and the helped us set it up. Great help.

S Dotson

Great service - typical atmosphere for Apple. We had issues with 2 ipad one a few years without use and the other brand new. Customer service individuals know their products well. They helped us resolve issues very quickly. As an older client (45+yrs, female) its a little off putting to have sloppy wrinkled attendants. Jeans ok, t-shirts ok, different hair styles n colours ok, piercings ok, even orientations of various kind ok - but unkempt, wrinkled, & looking like you need to be hit with a bar of soap is off putting to say the least. I do not think cleanliness and personal hygiene is a thing of the past, well at least this paying customer hopes not.

Nick Cassis

Apple is fantastic with choosing who they hire and have amazing customer service. I would recommend to anyone.

Steve Alspaugh

The staff here did a great job on getting us help quickly. They listened to what I had to say, checked my concerns and fixed the issue. All done in a timely manner.

Jacob Buck

I visit here all the time being that I own a lot of apple products. This store is very nice and appealing to the eyes. They have all of the phones,iPads,computers, and headphones on display so people can test the products out before purchase. The staff here are very helpful. The only downside is that when you want to purchase something you have to wait for them to get done talking to people.

Riyad A. Ghani

Great customer service.

Ashley Selby

Staff were not helpful. They want you to wipe your phone completely before trying to fix it. Probably the reason why apply sucks.

Ashley Jelks

I didn't buy anything but staff were courteous and efficient as I had a transportation problem while working. Staff stopped what they were doing to help me. If ever I need an IPhone, I'll surely get it from them

Lincoln Ernst vlogs

Cool place to go to

Jackson Zooker

I had an appointment, in and out in 15 mins. Friendly staff! The whole staff was dealing with an OUTRAGOUS customer and they handled it like a bunch of champs. Will go back

Van Tilburg

Great customer service.

Christina Ann

Nice, clean mall. lots of good shopping!

SoonLee

Crowed with uneven ratio of sales rep to consumer. Of course the shiny new apple products are icandy. No one of this life time can honestly dispute that.

Zach Quillen

Horrible customer service made a walk in appointment and was told it was about an hour wait. We waited an hour and half got our text to come in, we went in and waited another 30 minutes only for the representative to run a quick diagnostic and send me home for my phone to act up the next day. Finally they order a replacement for a 5s that I just bought a few months ago and it's going to take a week to get it.

Donna Magrum

If you try to phone, you will NOT speak to the store. You are put on the endless belt of automated, robot-managed re-directs. This can go on for an hour, if you're either extraordinarily patient or extremely foolish. Pointless either way. The only thing worse is the traffic in the area around the mall.

Jessica Nicole

Very nice!

Leslie Morrin

Amazing, quick service to replace broken head phones!

Hammoodi Al Raki

They have all the services you need for your apple products!!

Jay S

I have been in there a number of times for various problems with a new Iphone 6. That number of times is now 6 and regretfully I have to return yet again. The original issue occurred while using the device as a phone. My voice would cut out for several seconds or longer leaving me saying to the other party Can you hear me now? Which is very annoying. This led me back to the retailer where I bought it. My 14 day warranty had just expired so they sent me to the Apple Store for service, Who ran a diagnostic on the phone and couldn't find anything wrong with it. They refreshed some settings, changed my Sprint sim card and sent me on my way telling me the next step would be a brand new phone. When the problem reoccurred, I was back, I showed up at 7:45 they were too busy to fit me in before they close at 9 over an hour later. The greeter informed me with a condescending smile he would gladly make me an appointment for another day. So I went home with my $800 Phone that doesn't work as a phone and came back the next day. They did swap out my phone with a refurbished one wiping out all my data in the process. Before I had even left the mall the problem was back. I went back to the apple store to try to get my old phone back, less than fifteen minutes later. They refused to give me my Old (NEW) phone back claiming since it had been returned it had to go back to Apple for testing and refurbishment. So Still have the voice issue, no data, and a phone with an unknown history, Thanks Apple Store! Wouldn't you know this new phone has another hiccup, a screen with a mind of its own that refuses to accept user inputs. So I went back for the 6th time or so this time they replaced my screen. The voice issue has never gone away, and the screen issue is back. Ive had the phone for about 5 weeks, and about ready to break my contract, and get a new phone and carrier.

Tim Deran

Very helpful, friendly people working there.

Nate The Great

Very friendly and helpful staff. Customer service is top notch. Also product knowledge the employees have is quite impressive

Suriyaa Manoharan

Apple store... Only one in Toledo... Stop by to check out Apple stuffs✌

Kyle Petree

I was out biking with my Apple Watch 1st gen when the display begun to separate from the case. Knowing it was out of warranty I still took it to the Apple Store to see if there was anything they could do because I noticed the battery was bulging. Spoke with Michelle and she was extremely friendly! Looked at the watch for only a few seconds and upon seeing the swollen battery immediately submitted a replacement request. I had a new watch to my door in just a few days!

Mike Feeney

Good Apple store

Lori Beck

My consultant was trying to take care of 4 people at once. My battery in by iPhone 5 died and I just wanted to change out the battery. I spent 1 hour in the store waiting while she helped the other 3 people and I had a scheduled appointment. I ended up with a new phone that did not work and she blamed Verizon. After spending another hour and a half on the phone the next day with Apple it was finally fixed.

thangtwo89

very clean very diverse

Hayden Bewley

Well, I'm giving this 5-star not because of outcome, but because of the customer service. We came into the store today and were looking to get my wife's father a new macbook. Davis was helping us. Immediately, Davis was able to pull up the specific model with the right specs even though it wasn't a typical configuration. We didn't end of getting it, but the customer service was great! When my father in law changed his mind, Davis returned it in a matter of 60 seconds and we were on our way. Well done Davis, well done. We appreciate you working hard to explain things and take care of us.

Mike Mondragon

They have a lot of stuff. Didnt get approached by anyone to try and sell me some stuff I didnt want, which was nice.

Kuya Kano

Absolutely shocked by the ignorance of this Apple Store. They have removed all of their display information. They have removed all of their prices. So basically, unless the customer is a mind reader, they have to ask one of the arrogant employees what they're looking at. This is where they really lost my business. "So what do you want to know?" The employee asked. "What kind of computer is it?" was my response. "Well, its a laptop" he said with an arrogant response, who then just stared at me without offering any information of the device with this "you're an idiot" gaze at me as if he thought I didn't know the difference between a Macbook, Macbook Pro, or an iMac. -That was all it took for us to walk out. We are purchasing a Macbook pro and an iMac for our business, but NOT AT THE APPLE STORE. Hiding the prices, hiding the computer information, and forcing the customers to put up with arrogant responses to your questions has to be the biggest FAIL Apple Store has come up with in their sales tactics.

Maria Elizabeth

0 STARS NOT EVEN WORTH 1FRANKLIN PARK APPLE IS THE ABSOLUTE WORST! To start I love all of my Apple products however, the Franklin Park Apple store is terrible and by far the worst store I have ever been to! The staff is rude, disrespectful, and VERY unhelpful. They lie to you and try to convince you to purchase new products. One of the employees told me my $1,000 Apple phone had the value of a “paperweight” I went in to get a screen repair and they told me an hour and it took over 5! They could have been honest about the time frame. I have been on hold waiting to speak with a manager for 45 minutes today no one is picking up the phone. Originally they gave me one price to fix the screen (when I dropped the phone off) but then when I went to pick it back up they said a much higher price. Turned out this employee was “mistaken” and the original price was the correct price but that makes me wonder how many other people they scam using that same tactic. Apple products are great but with a service like this are they really even worth it? I was looking to purchase a new phone, computer and watch but I am now really reconsidering my decisions based on the fact that I’ve now been on hold for 50 minutes to speak with someone! This store does terrible business and I watch the way they treat people when they walk in, it is disgusting! One bad Apple really does ruin the bunch! Sorry Apple so disappointed in you!

Mike Wiegandt

I have only been to this location once and it was on the launch of the iPhone 6s event so they were VERY busy yet VERY well staffed. I ran into a couple snags as far as technical help went though and I left the store with a few of my issues unresolved. As far as a shopping experience goes, the store was stocked and clean, if not a little hectic given the circumstances. Overall it was a good experience. I also like how they have a kids table set up for your children to play on iPads and what not.

Aletha Starcher

Very busy, but found convenient place to park.

J majo

This place employ's a crazy about of people which is great and they do repairs on the spot for a reasonable price with Apple parts. Why go anywhere else? Rene and Isaac are the best.

Gordon Armistead

I took my son's Apple watch in for service and the wait was close to an hour to have one of their service techs come out to look at it. They're staff was very friendly and approached us right away to let me know that it would be awhile. The greeter kept us informed the whole time and they ultimately replaced it free of charge. I'm not an Apple user but I may tend to rethink my next phone purchase now and convert to ios.

Ricky Duran

Franklin Park is the best.

Katie Kirsch

Great experience. My phone had an issue that a Sprint Store employee tried to fix. They made it worse. Locked my phone up half way updated. Took it up here to see what Apple could do, hoping to just get a usable phone again, didn't think they would be able to recover my data. However they managed to get the update to go through and saved the phone data. Huge success. The technicians are phenomenal, can't say enough good things about the service I received here.

S Dotson

Great service - typical atmosphere for Apple. We had issues with 2 ipad one a few years without use and the other brand new. Customer service individuals know their products well. They helped us resolve issues very quickly. As an older client (45+yrs, female) its a little off putting to have sloppy wrinkled attendants. Jeans ok, t-shirts ok, different hair styles n colours ok, piercings ok, even orientations of various kind ok - but unkempt, wrinkled, & looking like you need to be hit with a bar of soap is off putting to say the least. I do not think cleanliness and personal hygiene is a thing of the past, well at least this paying customer hopes not.

Nick Cassis

Apple is fantastic with choosing who they hire and have amazing customer service. I would recommend to anyone.

Elizabeth Rose

VERY helpful and friendly. I know nothing about computers and they were eager to help and lay out all different options. They made it as easy as it could be.

jim Halpert

Place sucks. Dont answer their phones at all.

luis gonzalez

Best place to get what you want

debjyoti das

Good customer service and enough items on display to accommodate the crowd

Thelma Fisher

Knowledgeable employees who answered all my questions and solved the problem. Very busy store and there was a short wait for help.

Supreeth Raj

Love the place and you can buy everything you need from Apple.

Donyell Perry

Thanks mom

Edward Hineline

I am not an Apple guy. Was there with my mom to get her a screen protector and case. Didn't catch our assistant's name but he was cool and laid back. Great experience and in and out fast.

Olivia Hyatt

took my iphone 7 here because it didn’t have service for weeks (a known issue for first issued iphone 7 models). the associate reset my phone, after i had already told him that wouldn’t work because i had already tried it, and sent me home. he said if it lost service again my phone would be replaced. when my phone lost service again, i made another 50 minute drive to the apple store. a different associate tried the same thing (apple takes records of everything they do, so he knew it was tried already). my dad informed him of what we were told last time, and he began the replacement process. the store took my phone and sent me on my way. a few days later i checked my email to see about the status of my phone, and i found that apple had “repaired” my phone. i got the phone back yesterday, the service issue is fixed, but now i can’t send group messages to non-iphone users. i do not recommend this apple store to anyone.

Donovan VonRuden

Staff is very helpful and kind I would recommend this store to anyone those people are the nicest people I’ve ever meet in my life they listen to you and if you have a problem with your device they are more than happy to fix it and if your buying something their more then happy to help I love this store and company to infinity! I’m a huge Apple fan boy and I’ve never had a problem with rude workers!

Darla Holland

Helpful staff, wait time was appropriate

Barry Sell

Service was good

Virg

Great service!

Larry Saxton

Attentive, good customer service, not a huge wait like some Apple stores.

Dave Heckler

I really appreciate the help that I got at this store. Michelle was great and came up with a very fair solution to my problem! Thanks again!

Wesley Richmeier

Dirty bathrooms, always crowded. Good selection of stores and food though.

Patriciaweaver58@gmail.com Bling1958

I was very pleased with my Apple technician she was very patient and solve the problem I had with my Android I can't thank her enough

Ricky Cabrera

Francis there is as helpful as she is gorgeous, her along with her co-workers are the most knowledgeable people i've seen in customer service, the place and time i had there was amazing

Jenni Chapman

This place has changed alot....especially when Southwick closed. Descent stores. Just don't like the gaggle of unattended youth roaming around. Although it is nice that there is TPD and mall security.

Mahogany Garcia

This has become my 16yr olds new hangout not only because it's a sweet store with awesome products but because the staff has been so friendly with her! She has made 3 new friends

Nicholas Holman

my parents went thereto look for an i phone se then my uncle brought it up keep it up

Yousef Abu hawa

Good c services but still i dont get it how com u bay phone of $1200 or more or less drop the price in less than6 months..to$200..is that the real price ..even all part made in china...not

Lisa Spaulding

Dropped in to see about my daughters phone not working. Took care of us right away. Replaced the screen and it cost nothing to fix. Thanks!

Tiffany Timmons

not impressed with the apple service. my beat headphones stop charging and when i called the 800 number they recommended to go to your nearest apple store for them to tell me it’s going to be way over 100 dollars to repair. it’s your product apple and you should repair or replace.

Tracy Warner

Nice mall and security was right on the job. I feel much safer when I go there now.

Dana Cousino

If I could give zero stars I would. I’ve been having trouble with my iPhone s7 for 3+ weeks where it randomly shuts off and a message appears saying “no service.” When this message appears I am unable to do ANYTHING on my phone, this includes making/receiving calls and texts. I took it to Apple, after spending an hour and a half on the phone, trying to trouble shoot the problem. Basically this is a known problem with the iPhone s7 however they are unable to do anything about the issue until my phone completely shuts down and I am no longer able to receive ANY service at all! (Hopefully I’m never in a crisis when this happens!) What really upsets me is I pay for data however when this message appears I am unable to USE this data. Apple has terrible customer service and I will never purchase another Apple device.

Sue M

Fancy store. Didn't care how some employees talked down to me. Overpriced phones.

R E Carter

Full of yuppies and sheep

Noah Howell

Staff is always on point and friendly

Chuck Shubeta

Lost all my contacts and all the names on my text page. Gary was very nice and knowledgeable; he restored all the names and data in less than one minute; and showed me how to fix it if it happened again.

Marvin Alexander

I don't own an iPhone but every time I walk past their store they're constantly helping customers other issues and problems seems like a awesome place for a customer service

Sarah Brant

Seems like no one really wants to help out. I didn't have an appointment which i understand is preferred, but my computer completely stopped working one night so i brought it in the next day hoping they could work me in, even if i had to wait, (i've been able to do this at another store before but it's a further distance to travel). I had to wait in line and the person in front of me had the same issue. They would not take either one of us as a walk in, only told us they would do walk ins tomorrow or they would schedule us appointments on Wednesday ,neither days i could come back due to work. Neither one of us could get into our computer and we received zero help for that day. I understand that they have to accommodate the customers who made appointments, but the store wasn't very busy at all, and i'm not sure why they don't have built in walk in appointments to accommodate daily, for those who have emergencies. Thankfully there is a Mac Cafe across the street from the mall, and they were super accommodating and saw me as soon as i walked through the door and helped me with my computer. Since they were so friendly i will keep my business with them and will not return to the toledo location at franklin park.

Angela Powers

Like apple having technical issues not fun

LaTonya Darling-Cole

I have been calling this location to check on the repair status of my product and they are not answering the phone. Why not? All the staff I've observe within the store and no one can answer their store phone? Help!!!

Jessica Poure

I love having an Apple store in Toledo. I hated having to drive all the way to Ann Arbor to have something repaired or attend a workshop. The employees are always so nice and very knowledgeable. I like going during the middle week when the store isn't super busy like it is on the weekends. The Geniuses at this store were also able to restore the photos from my phone that I thought were lost forever. You guys are the best! <3

Angela Carrillo

Great place

Scott Patchen

EXTREMELY SLOW SERVICE!

Damian Royster

Very nice employees. Very quick in getting my beatsX sent in for replacement

Clint Davis

I can't give a fair critique because I'm biased against Apple. Expensive.

jason davis

Love the mall. Great place to shop

Douglas Wright

Find that fun item here

Fermin-nellie Rubio

Awsome

Lisa Johnson

It's a mall

Lee William

Signed up for an appointment earlier that day and when I went in they made me wait for over 40 minutes while 5 other groups went a head of me that just walked in. Totally forgot about me, employees would make conversation with everyone at the waiting table except me, it was a really bizarre situation.

Elizabeth Rose

VERY helpful and friendly. I know nothing about computers and they were eager to help and lay out all different options. They made it as easy as it could be.

jim Halpert

Place sucks. Dont answer their phones at all.

luis gonzalez

Best place to get what you want

debjyoti das

Good customer service and enough items on display to accommodate the crowd

Supreeth Raj

Love the place and you can buy everything you need from Apple.

Donyell Perry

Thanks mom

Edward Hineline

I am not an Apple guy. Was there with my mom to get her a screen protector and case. Didn't catch our assistant's name but he was cool and laid back. Great experience and in and out fast.

Olivia Hyatt

took my iphone 7 here because it didn’t have service for weeks (a known issue for first issued iphone 7 models). the associate reset my phone, after i had already told him that wouldn’t work because i had already tried it, and sent me home. he said if it lost service again my phone would be replaced. when my phone lost service again, i made another 50 minute drive to the apple store. a different associate tried the same thing (apple takes records of everything they do, so he knew it was tried already). my dad informed him of what we were told last time, and he began the replacement process. the store took my phone and sent me on my way. a few days later i checked my email to see about the status of my phone, and i found that apple had “repaired” my phone. i got the phone back yesterday, the service issue is fixed, but now i can’t send group messages to non-iphone users. i do not recommend this apple store to anyone.

Darla Holland

Helpful staff, wait time was appropriate

Barry Sell

Service was good

Virg

Great service!

Larry Saxton

Attentive, good customer service, not a huge wait like some Apple stores.

Dee Wash

Very helpful

Dave Heckler

I really appreciate the help that I got at this store. Michelle was great and came up with a very fair solution to my problem! Thanks again!

Wesley Richmeier

Dirty bathrooms, always crowded. Good selection of stores and food though.

Patriciaweaver58@gmail.com Bling1958

I was very pleased with my Apple technician she was very patient and solve the problem I had with my Android I can't thank her enough

Shirish Gurav

Nice place to shop, fun and food

Ricky Cabrera

Francis there is as helpful as she is gorgeous, her along with her co-workers are the most knowledgeable people i've seen in customer service, the place and time i had there was amazing

Mahogany Garcia

This has become my 16yr olds new hangout not only because it's a sweet store with awesome products but because the staff has been so friendly with her! She has made 3 new friends

Nicholas Holman

my parents went thereto look for an i phone se then my uncle brought it up keep it up

Yousef Abu hawa

Good c services but still i dont get it how com u bay phone of $1200 or more or less drop the price in less than6 months..to$200..is that the real price ..even all part made in china...not

Lisa Spaulding

Dropped in to see about my daughters phone not working. Took care of us right away. Replaced the screen and it cost nothing to fix. Thanks!

Tiffany Timmons

not impressed with the apple service. my beat headphones stop charging and when i called the 800 number they recommended to go to your nearest apple store for them to tell me it’s going to be way over 100 dollars to repair. it’s your product apple and you should repair or replace.

Tracy Warner

Nice mall and security was right on the job. I feel much safer when I go there now.

Dana Cousino

If I could give zero stars I would. I’ve been having trouble with my iPhone s7 for 3+ weeks where it randomly shuts off and a message appears saying “no service.” When this message appears I am unable to do ANYTHING on my phone, this includes making/receiving calls and texts. I took it to Apple, after spending an hour and a half on the phone, trying to trouble shoot the problem. Basically this is a known problem with the iPhone s7 however they are unable to do anything about the issue until my phone completely shuts down and I am no longer able to receive ANY service at all! (Hopefully I’m never in a crisis when this happens!) What really upsets me is I pay for data however when this message appears I am unable to USE this data. Apple has terrible customer service and I will never purchase another Apple device.

Sue M

Fancy store. Didn't care how some employees talked down to me. Overpriced phones.

R E Carter

Full of yuppies and sheep

Noah Howell

Staff is always on point and friendly

Chuck Shubeta

Lost all my contacts and all the names on my text page. Gary was very nice and knowledgeable; he restored all the names and data in less than one minute; and showed me how to fix it if it happened again.

Marvin Alexander

I don't own an iPhone but every time I walk past their store they're constantly helping customers other issues and problems seems like a awesome place for a customer service

Sarah Brant

Seems like no one really wants to help out. I didn't have an appointment which i understand is preferred, but my computer completely stopped working one night so i brought it in the next day hoping they could work me in, even if i had to wait, (i've been able to do this at another store before but it's a further distance to travel). I had to wait in line and the person in front of me had the same issue. They would not take either one of us as a walk in, only told us they would do walk ins tomorrow or they would schedule us appointments on Wednesday ,neither days i could come back due to work. Neither one of us could get into our computer and we received zero help for that day. I understand that they have to accommodate the customers who made appointments, but the store wasn't very busy at all, and i'm not sure why they don't have built in walk in appointments to accommodate daily, for those who have emergencies. Thankfully there is a Mac Cafe across the street from the mall, and they were super accommodating and saw me as soon as i walked through the door and helped me with my computer. Since they were so friendly i will keep my business with them and will not return to the toledo location at franklin park.

Angela Powers

Like apple having technical issues not fun

LaTonya Darling-Cole

I have been calling this location to check on the repair status of my product and they are not answering the phone. Why not? All the staff I've observe within the store and no one can answer their store phone? Help!!!

Jessica Poure

I love having an Apple store in Toledo. I hated having to drive all the way to Ann Arbor to have something repaired or attend a workshop. The employees are always so nice and very knowledgeable. I like going during the middle week when the store isn't super busy like it is on the weekends. The Geniuses at this store were also able to restore the photos from my phone that I thought were lost forever. You guys are the best! <3

Angela Carrillo

Great place

Scott Patchen

EXTREMELY SLOW SERVICE!

Damian Royster

Very nice employees. Very quick in getting my beatsX sent in for replacement

Clint Davis

I can't give a fair critique because I'm biased against Apple. Expensive.

jason davis

Love the mall. Great place to shop

Douglas Wright

Find that fun item here

Fermin-nellie Rubio

Awsome

Bryanna Marie

Very nice

Lisa Johnson

It's a mall

Lee William

Signed up for an appointment earlier that day and when I went in they made me wait for over 40 minutes while 5 other groups went a head of me that just walked in. Totally forgot about me, employees would make conversation with everyone at the waiting table except me, it was a really bizarre situation.

Business Hours of Apple Franklin Park Mall in Ohio

SUNDAY
11AM–6PM
MONDAY
10AM–9PM
TUESDAY
10AM–9PM
WEDNESDAY
10AM–9PM
THURSDAY
10AM–9PM
FRIDAY
10AM–9PM
SATURDAY
10AM–9PM

PHONE & WEBPAGE

Apple Franklin Park Mall en Ohio
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