We've got all the feddbacks of real people like you who are buying the products and services of uBreakiFix (Computer Repair) in North Carolina.
At the moment the firm receives a rating of 4.5 stars over 5 and this score was based on 224 reviews.
As you can read, it reaches an opinions average is practically the top, and it is founded on a large number of scores, so we may think that the valuation is quite reliable. If there are many people who bothered to evaluate when they've done well with the business, is that it works.
You know that we do not usually bother to put reviews when they are correct and we usually do it only if we've had a problem or issue...
This Computer Repair is classified in the category of Mobile phone repair shop.
I got my iphone 7plus fixed here through my insurance and now my home button is extra sensitive and can’t do basic things like take a screenshot and it does things on its own even after changing the sensitivity in my settings I have a case and dropped it once and it’s back broken again
They were able to get me in at the last minute despite how much they had to do, and still got my phone repaired within the time allotted. Even found a screen protector to hopefully prevent this tragedy from happening again!
I highly recomme this store!! I had a terrible day that culminated in my phone screen shattering to the point where it was unusable. I sped to ubreakifix in falls church and arrived 5 minutes before they closed. Damian was wonderful and said “ of course we can fix that!”. Even though they were about to close and probably all ready to go home! Great customer service ! Would go back definitely!
Do they fix Samsung note 9 cracked screens?
Don't know how he did it, but dude fixed a 6 month old problem I had with my iPhone 6 in about 5 minutes. Works better than ever now. Thanks!
Was an amazing experience and the guy's that worked there were extremely helpful and I will definitely go back .
Such a pleasant experience. I walked in and they were able to fix my phone in a half hour. Great company!
Outstanding friendly customer service, great price with a super fast fix! Would definitely recommend them! Only issue I had was when I got home there was a passcode on my iPad that I didn't set up...so trying to get into my newly fixed device.
The best place for your ectronic repairs!! Very nice, patient & intelligent owners- that are very competent & caring! I highly recommend them!
Very fast. Friendly staff. Thanks for your help.
The guys were friendly and knowledgeable. They didn't try to over fix - convince me extra repairs were needed. They fixed the screen and I got my phone back same day!!!!
Very good job excellent service
Fixed my I phone speaker. Same day. Thank you
Excellent service. We've sent several of our employees to get their phones repaired and every time is a positive experience. We appreciate the fast turnaround and wish the best for Dalton and crew. Thanks guys!
I went into the store today on Winchester because my phone would not come on because my home button was broke was very pleased they got my phone on with this automatic start up cord. Please if you need a phone fix I would definitely go to them.
Changed battery fast and easy. Nice people.
Saved me lots of money by repairing my phone screen within an hour. Highly recommend before you go drop another K on the same phone!
Was very fast and received product back looking brand new. People were very knowledgeable on the products.
Would highly recommend this store...Terrance was very helpful, and made sure my S9 was fully functional before I left the store...
Awesome! Very honest. Needed my Nintendo Switch’s power button repaired. Mentioned to them on the phone that I had done minor repairs (backplate replacement, etc.) on the unit but that this one was a bit over my head. The guy I talked to mentioned that in his experience it was a pretty easy fix and that just disconnecting and reseating a ribbon cable would likely solve the problem. I tried it and it worked! They could have easily taken my money even though I could do it myself, but they did not. I think that speaks volumes about their honesty and transparency. Will definitely be keeping these guys on the top of my list for any future repairs.
The guys were very quick replacing the glass and the lcd, very impressed with the service. Plus I'm guaranteed to have to go back...
Nikolas was very polite and knowledgeable. Now I have my iPad mini back after it being broken for over a year (one of my kids stood on it). I can't wait to read my kindle books on it again! Also it was fixed same day!
Great service, fast and close by. Really knew what he was doing and very personable. Parking in the back and easy to find.
Terence saved me $$$, I'm so glad I stopped here! He was so helpful. Thank you!
Amazing place to go to!! And if you go ask for sidney she is perfect and helps me everytime i go there and always come out happy with my things fixed 100%
Got my iphone screen fixed. Great service, work was done very quickly, and the new screen is perfect!
These guys fixed my Google pixel XL screen promptly. I dropped it and broke the screen just two weeks after I received it. It's nice to know that you can still get service on things like this at a reasonable price. I'm sure I'll be back if I have another unfortunate incident.
Amazing customer service and very knowledgeable!
The team was knowledgeable, fair and fast. I'll be bring mote devices here soon.
I had a great experience with Monte
Zach was a big help to my husband!! I refer friends from the hospital there ALL the time!! Great prices. Hoping to get the liquid screen protector soon!!
Fast and professional service on my Macbook repair.
I called about a screen repair right when they opened. I was told they were out of my size screen, but the shipment would be arriving at 3pm and to drop it off shortly after and they will have it done within an hour. I call back at 3pm and ask if they received the order, and I was told they had and I can go ahead and bring it in. I drop my phone off at 3:15 and they do an overall check up of the phone to make sure everything is working on it other then the cracked screen. Everything was working great so I left and was told I would get a call when they were done. At 5:15 PM I get a call telling me they didn’t receive the screens in the shipment and that they are unable to fix my phone. I was very frustrated that I waited all day for them, was told they had received the order and then wait even longer to find out that they were not able to fix the screen. After picking up my phone I called around to a few other places batteries plus was able to fix my phone without a wait and it only took 30 mins. They also did a complete check of the phone to make sure it was working and my camera wouldn’t work. It was when I dropped it off at uBreakiFix. Batteries plus noticed there was a piece of plastic sticking out behind my screen that indicated it had been opened. They took a look and sure enough uBreakiFix had removed the screen and disconnected the camera in the process. So thankful that batteries plus was able to fix my phone sooner, quicker, and cheaper and fixed the issue that uBreakiFix caused with no additional charge!
Fast repair. Reasonable price. Good work
Excellent service for much cheaper price than Applecare. I would definitely recommend.
Outstanding service! Damian is very customer focused and is technically highly competent. Excellent experience. If you phone breaks, see uBreakIFix Falls Church.
Dalton and Nathan provided me with great information and service. They even stuck it through a half hour after closing time to ensure everything was resolved. This is the new and improved "Best Buy Phone Tech Support."
They did a great job fixing my broken Pixel 2! It's like it was never broken. And it was fixed with OEM parts.
Brought my Samsung Galaxy 8+ to uBreakiFix today. The service was excellent. The glass and LCD screen was severely damaged and they were able to repair it. My phone looks brand new again. Highly recommend these guys at 7464 Winchester RD in Memphis.
Excellent service, great, personable customer treatment/interaction. They met all expectations and had me back with my phone as promised in the time quoted.
Very good service, highly recommended
This is an excellent trust worthy partner to have fix all your electronics. I have been brining Jose and the crew at the Falls Church store our family phones for years (dropped, run over, screens, batteries) and they do great work. Recently, I brought my vintage Mac Pro from 2009 and asked Jose what he could do with it. We discussed options and he advised me to upgrade just the drive and see how things go. So I agreed to have a solid state drive double the size of my old one put it. Jose and the team called me at regular intervals when things seemed dicey. They would let me know how things were progressing and what they were doing. When they needed an extra day, they even loaned me Mac Book Pro with the original drive in it. I lost no time in working while they fixed my machine. Now the really awesome part of my story - On the day I picked it up, not only did the machine scream on boot up but the optical drive and rubber feet were fixed as well. Jose said they happened to have stuff around and just put it in the unit at no extra charge to me. Furthermore, They had memory laying around and swapped one of the 2 Gig sets for a 4 and thus gave me 6 gigs of ram as well. So now I have a fast mac book pro laptop where everything works like the day I bought it and it cost me only the price of an installed 500 gig drive. Now I have friends who would tell me to buy my own drive, slap it in, and load the software. But I would never do that when I have pros like Jose willing to do all that work and saving me money along the way. Yeah, I am gushing a bit but try them out and see how they work for you.
Thanks 100precent happy
Very professional and honest regarding my repair. They even went as far as replacing the battery at no charge while doing the work. I couldn’t be happier. I’d certainly recommend taking a broken device to these guys. They are great.
The pricing is outrageous. I believe the prices are se by coporate. I literally just need 4 joints soldered. $70. Absolutly ridiculous. Soldering job was ok.
Done in less than 30 minutes, did a quality job for a fair price
Great service. Under promised and over delivered. Saved me $300 repair from Verizon on my iPhone.
I took my phone in for a simple battery replacement. The store "fried" my phone and destroyed it. They said I could get another iPhone 6s Plus or pay $240 for a scuffed up iPhone 7 plus. Why am I gonna pay $240 when this wasnt my fault so I told them to order the 6s Plus. They said it would take a "couple" days to come in. A couple turned into two weeks. They didn't overnight it so I was inconvenienced for something not my fault. They never called me back when I emailed and left voicemails so I called corporate. The first person i spoke to, Essence, called them. They didn't put any tracking information on my case because they ordered me a phone from their own money whatever that means. They called me back and said it would be there in a couple days. Never heard from them so called again and they said it wasn't in and they would call me daily to let me know if it arrived. Well they never did. Shocking I know. I then spoke to Carlos online who called them and said he would email me the next day to let me know the status. Shockingly again Carlos never called or emailed. I saved his chat transcript. The next day still nothing so I chatted with Jordan who called them and said it would be in Friday or Monday for sure. When I asked why they didn't just order directly through your company he said so not to inconvenience me by having to go through them and then to the store. Apparently two weeks isn't an inconvenience. Finally I picked it up on 8/4/18 and to top it off it was a 32GB storage when mine was 64. This has been the absolute worst experience of customer service I've ever had. No follow ups, rude people, no apologies for destroying and inconveniencing me, and definitely not making it right with the customer. BEWARE!!
The experience was super easy and quick. I had broken my phone screen and they were about to replace it in 30 minutes. The staff were very friendly and helpful. Definitely would recommend!
They special ordered and replaced my broken Pixel fingerprint scanner. Awesome service and helpful staff.
Great service and quick process. Cracked iPhone 6s screen was fixed in less than an hr. and I was able to work on the stores wifi while I waited. Very happy with the results.
They did a huge software repair on my laptop really quickly, it cost way less than I was expecting, and they were so helpful the entire time!
Just took an old laptop in for a quick repair. The power button on this laptop was stuck and couldn't be pressed. the technician informed me that it would be 15-20 minutes to repair. He was done in about 10 minutes and the laptop is once again running smooth. The technician was polite, efficient and informed me of all their services. I will definitely go back if I have more repairs.
Great service, I was in and out. They kept in contact with me via email, making communication very easy leading up to the days of my scheduled repair date. Had my phone repaired in 2 hours. Small and clean store.
Skylar was very professional and did a Great job !!! My phone is like new!!!
First negative review I've left on google. Corporate number is disconnected and you get an error when trying to contact them through their contact form online, so I guess I'll just leave a review here. Dropped my phone off for repair after talking to them yesterday and today to verify they could do it, They assured me it would be fixed in 3 hours. When I called back later they said they would be out of the adhesive for Samsung repairs until Tuesday and they couldn't do it. When I came in they said they were sorry and they would see me later. When I asked if they could do anything about it they said no, prices were set by Samsung... ? - Asked to talk to the manager, he said I was more than welcome to visit one of their more expensive competitors, lol, said "well actually we did have the part in stock, we were just out of the adhesive..." I'm not sure how that changes anything? Really shocking first time experience at U break I fix, especially considering there's no way to contact their corporate office.
Great careful service. They could charge more for their services. I found it to be great value for a difficult cell phone battery change. One that saved me at least $500 on a purchase of a new one.
Excellent service! Very clear about the options. Knowledgable, quick, and pleasant. Highly recommended!
I was at a loss as to where to go to have my grandsons' iPads repaired with screen replacement. I'm so glad I came here. The team was super helpful and very knowledgeable. Repair was done in a timely fashion and with professionalism. I felt them to be honest, hardworking, and easy to communicate with. I will definitely return to this store again if ever in need of their expertise. Thank you Terrance.
The gentleman at this location on 41st St. in Sioux Falls were very professional Swift and courteous. It is really nice to be able to relax and not worry about the precious dear old cell phone once it is in their hands
I was a walk in customer with an iPhone 5 broken screen. The uBteakiFix team was able to repair/replace the screen in under an hour and for less than half what the Apple team quoted me. VERY satisfied. PEC.
They are very competent, patient and fair in their pricing. We take everything to them and feel that this business is trustworthy.
Zach and Willie courteous and nice young men answered every concern I had.
I had to have my battery and screen replaced on my HTC 10, these guys were great. Ordered what was needed and fixed my phone. Very happy customer. I'll recommend them anytime.
Excellent service, speedy repairs done correctly. Will use again! I recommend.
Fast service, technician didn't have the tools he needed but walked me through the repair I needed for my macbook pro. Worked and best of all no charge.
Great friendly people fast service and great prices with a warranty that no one else offered
Great serivce. Communication and customer service A++ had a small issue but was resolved. Thanks alot i will do buiness again. Trustworthy people here
Totally awesome. These guys were so nice, gave fast service, had reasonable prices, and made my phone like new. I highly suggest this place!
Get computers and cell phones repaired here
I brought an iPad to fix a cracked screen. The iPad was just a few months old. They fixed it. But after the warranty period of a few months expired, the screen physically shifted and caused the home button to misalign. I asked uBreakIFix if they could remedy their low quality repairs. They said they would not because it is outside the warranty period. Not wanting to pay them any more money, I left. The iPad blacked out a few weeks later. I took the iPad to Apple. Apple said the iPad is on, but the screen doesn't work. They noticed the low quality work and asked me if I had somebody else fix the screen. I said yes. They believed the blacked out screen and the faulty home button were due to the screen replacement work. Apple is in the process of repairing the iPad at additional cost. Based on this experience, I will not waste my money on uBreakIFix ever again, because their repair work caused further damage to my iPad. Best to take the repair work to actual professionals whose work will last longer than a brief warranty period.
Very fast and friendly staff!! Good work!
Outstanding service ... Monte was professional, courteous, and thorough. Thank you!
Great customer service! Willie assisted me and was very kind and polite! The true definition of great customer service!
After spilling coffee on my MacBookPro, I thought it was a goner. My daughter recommended uBreakiFix, as she had used them in Chicago. I took it in, they explained what they would try to do and gave me some hope that they would be successful. They brought it back to life, ordered a new keyboard for it, and it's good as new. I was very impressed with their customer service, as well as their expertise.
Great experience, Nathaniel has magic hands
Glass shattered on my new iPhone ..was fortunate because they were able to knock it out immediately. Took about 40 min and I was able to use WiFi, grab a chair and Salman tablet do some work while I was waiting
Wouldn't leave my phone with the employees working here. The first employee working couldn't answer any of my questions properly. When he got the manager, he came out and talked to me with food in his mouth; while he was still chewing the rest of his snack. He assured me people leave thier phones for 72 hours for a simple speaker fix; after Sumsung told me to bring it here, to be fixed under warranty. Which in 2018 I find hard to believe folks are going 72+ hours without a cell phone. Simply put, if you have any important information on your phone like I do, I surely wouldn't leave it with the jokesters they have working there. The manager said his name was Jose. But since there are no name tags, who can really be sure. He didn't even have a company hat or shirt on. I asked for a business card he stated they didn't have any business cards. Beware!
Awesome place! Very nice and clean inside, very modern facilities! Customer service is excellent! I came to U Break I Fix after I dropped my phone on a concrete floor (no insurance on my phone, the deductible kept going up and up and it wasn't worth it anymore). Took my phone to the Spring store, would be more than $500 to get a new phone or I'd lose my phone number. Employee at the Sprint store recommended this place and I got my phone fixed for $200! Just awesome!
Excellent service and knowledgeable staff!
was my first time coming here and gave them my phone to fix not only are their prices great but when they gave me back my phone i just could not believe their quality work my phone looked brand new and honestly i was speechless i would seriously recommend this place to many of my friends and family
A man named Forrest, who received me when I brought in my laptop and later called me when diagnostics found the problem was very quick about finding the issue. I was then received by a man named Nick who was also kindly receptive to me when I went to pick it up. UbreakIfix is magnificent and I highly recommend getting a free diagnostic with them!
Best company for damaged phone's I've ever been too. Great customer service. Very fast and amazing prices. Definitely recommend!
Good service and work was priced as advertised. They fixed my cracked Google Pixel phone screen within a couple hours on a Saturday morning.
I had liquid damaged my MacBook Pro. Most places charge $75-100 for a diagnostic fee and more for the repair. Here, It was an extremely reasonable price of $50 with a free diagnosis
Took my phone here to fix a smashed screen, and Chris was able to get it up and going within 30min. What's more, he noticed another problem with my back camera and let me know about it, while also telling me it would be more cost effective for me to purchase the part on eBay and bring it in to get it fixed for much cheaper. Great people!
Friendly staff. Up front pricing, got to love that.
Fast and good service. Good job guys
The person working there was not helpful at all, asked him about note 8 screen repair prices but be was busy talking to a friend of his on the phone and just told me that it's expensive without saying the price
Repair done in a timely manner Employee handling it was very helpful
Great staff! Each tech knows exactly what they are doing and answered each question! Unfortunately our phone had a motherboard issue and it was way beyond repair, But they had endless customers walking in and out all with smiling faces! Thank you especially to Chris, Paul and Antoine! You guys are amazing !! We will be back with more damaged goods!!
I took and old mac in to have them put a hard drive in for me so that I would have a spare computer. They hit some unexpected glitches (they had to order some kind of internal cable) and followed up consistently every step of the way until the computer was fixed. Kyle was diligent in explaining making sure I knew what was happening with my computer. It is SO nice to have a storefront retail to walk into and not drop my computer off at someones house or at a drop off location. I had a great experience!
They have great customer skills. And they are very thorough with their work! I will definitely recommend them!
Not only did they replace my battery and my screen on Tuesday but when my phone screen stopped working a couple days later I walked in and had it fixed within 15 minutes. Also a huge shout out to Chris!! Not only did he go above and beyond to make my experience memorable, but he really went out with his way when he gave my car a jump when it wasn’t starting. Give the man a raise!!
I shattered my phone screen and took it in for a replacement - they replaced the screen within 30 minutes, but I noticed in the following day or two that my phone battery started draining really fast. I called them and they said they would take a look - they ended up replacing the battery for free, and my battery life is now significantly improved from even before the screen replacement. All of the employees were really friendly and knowledgeable, and they seem to truly value customer service. I will definitely recommend them to others, and will be going back there if I have any other tech issues.
The back glass shattered on my s9. They had it repaired good as new within a few hours at a reasonable price. Definitely recommend!
Excellent customer service.
Smashed my screen on my Google Pixel 2. Thought I was going to be out a phone for about a week while the insurance sends me another, not to mention the whole mailing the old one back and dealing with a remanufactured unit. Turns out I could get it fixed for 30 bucks cheaper than my deductable, and have it done in about an hour. Ubreakifix really saved me some headache. Would recommend 100%
I have had to visit this store multiple times (unfortunately). The service is outstanding, they provide an up front cost and the quality of work is excellent and repair has been completed on time or early every time. I couldn't be more pleased! Thank you!
I went through all reviews and found out a lot of people's first and only Google review is contributed to this store. This is very interesting. Well I dropped my phone today for water damage, and will post review again when I get the phone back. Update: 4.5 stars After a day, my phone was fixed with a new replaced battery, and so far looked working fine for a week although some liquid marks still remained under the phone screen.
Fixed broken back glass for s10 in 55 minutes. Just like new; Preserved waterproof aswell
The service was great the man in the front is very polite I'd give him a raise
Great experience with these guys fixing my Nexus 6P battery that was not holding the charge. Thanks Damien!
uBreakiFix on W Broad Street in Falls Church is the best phone fix-it place ever. I had a problem with the charging port of my new Samsung S8. The charge plug on the cord doesn't seem to stay in the port, it comes out easily. Verizon in Tysons Corner told me to go to UbreakIfix. I went in on Wednesday. Alex looked into the port, with his naked eyes. He used some small sharp screwdriver-like tool and started digging. Bunch of, I think lint, came out but Alex thinks they are some small wood shaving. Very strange, I got the phone 8 months ago, always close the opening of the charging port with the flap of the phone cover. In anyway, Alex spent a good 10 minutes and didn't charge me anything. Well, UbreakIfix and Alex, you guys got a new customer and an advertiser out of me. I know where my nephews and nieces would bring their phones (that they abuse) to have them fixed. Great job Alex!
I came in with a broken screen on an iPhone 7, and they said come back in 1 hour to pick up the repaired phone so I was excited about the quick turnaround. My new screen ended up having a blue tint to it and the colors all looked faded, so I ended up driving back to get a new screen. They had to order new screens from a different vendor that had "better quality control", but when I came back to have the screen replaced the new screens still had faded colors. Additionally, they couldn't get the capacitive touch to work on 2 of the new screens they just ordered. I ended up getting a refund, going to the Apple Store at the mall and got an OEM screen for $20 cheaper. Overall I was very disappointed with the low quality product from this place, however, I must say the customer service was great.
Amazing work, super fast, cheap and great service! Everyone was super friendly and helpful. Nate did an incredible job on my Mac and I feel like I have a brand new computer! I couldn't recommend this place enough! I'd like to give them ten stars! Thank you! I'm gonna recommend this place to everyone I know! Don't hesitate ! If you need any technology thing fixed, THIS IS THE PLACE!
They gave excellent service! Speedy and quick. Very friendly staff.
Took in my phone with a claim from Fortugera to have my phone screen replaced, because the screen was cracked with a gadget guard protector on it. When I picked up my phone, the associate informed me the proximity sensor was damaged during the repair and that I'd have to return to have that replaced. That was okay with me, accidents happen. I took my phone back in to have this replaced and everything was fine. A few days later I noticed my front-facing camera wasn't working, which I hadn't used since I had my screen replaced. So I had to go back in to have this replaced as well. To be honest, I wish I saved myself the hassle and never got the screen replaced to start with, it was just a small crack in the corner anyways. Since the screen has been replaced, the touch on my phone hasn't worked as well as the original screen and it really sucks, considering the fact that I wanted to replace the screen to have a new phone look and feel. The inconvenience of having to go back twice was not optimal either, as this place is far from my house. I understand that the new parts aren't made by Apple, so they won't function as well. If so, then the customer should be advised of this before they say good-bye to their fully functioning screen. The claim I received had an option to take the device to a place of your choice and wait to be reimbursed; I really wish I elected this option and used iQue who has never been problematic for me. UPDATE: I showed someone there that the screen wasn't functioning normally and he looked into it and basically said this is good as it gets because it's not an Apple part.
Nice job, fast courteous and professional people
Galaxy SIII was stuck on reboot. Eric ( manager) told me personally the phone was "fried". Bought a new phone, then found out that my friend had fixed it, Simply by Replacing the Battery! Shout out to Amazon, $6.50 replacement! I informed Eric of this, and explained that mistakes happen, and I wanted to afford him and his company the opportunity to make things right. I explained this would be easy to achieve, as I was willing to give him the new phone for the retail cost (receipt included) as the retailer would not accept it's return. Eric then told me" well, it was your choice to buy the phone, and we didn't charge you for diagnostic, so we don't owe you anything". Which, Eric had stated earlier, " it looks like we did a pretty extensive diagnostic". I repeatedly tried to explain the Only reason I bought a new phone, was Because Eric (Professional cell phone repair MGR) told me my Galaxy SIII was junk. And that I suffered financial loss, due to his establishments incompetence. Eric didn't care. He repeated himself about it being my choice to buy a new phone, and no charge for the diagnostic. This was one of the Worst Retail Experiences Ever! I'll Never go back, and I'll Always mention this Every Time I hear Anyone Talk about Cell Phones and Tablets Needing Repair!
Awesome guys did a wonderful job fixing my phone would recommend them to anyone who needs a phone or a game system fixed
Had my camera lens replaced on Android; quick, super easy and extremely cost efficient! I Appreciate the work, done and will bring in my other cracked lens soon!
Very honest and helpful! I definitely would recommend them to friends & family.
Had an amazing experience dealing with Cameron! Walked in with non-functional iPhone 6 and left with fully working phone. Cameron is a valued member of their team and should be praised by higher ups! I will return here for any possible situation without hesitation simply off my experience with him.
Best place to get your Samsung phone recovered and repaired. Brandon is the best. Great service and great experience. And they do TV warranty repair . Element tv.etc...
Brought in my laptop and they replaced the charging port for free! Great service, super professional and knowledgeable, would absolutely recommend.
Worst customer service I've seen. They were very unhelpful and rude. Although they replaced my Pixel 3 XL screen, and it looked just fine, a couple of weeks after, I noticed that the back of the phone was not properly sealed. When I brought it back to get that done, they told me they just can't do that, even when the warranty is supposed to be 90 days. Dirty work. Wouldn't recommend anyone to bring their electronics here. Either send it to the factory or go to a different place. I was there between 2:30 and 3:00 pm, on 8/4.
Very satisfied with the service. Cameron was wonderful to work with. They were more then willing to work with us. Prices were great and they did a wonderful job with everything! Highly recommended
Amazing customer service experience, from the moment I called about my broken phone to the super fast fix! I usually opt for fixing things myself and I'm beyond pleased with the decision to have a pro take care of my issue this time. They charged me less than what I would have spent to order the parts myself - plus the time and stress they saved me. Thank you guys!
I have gone twice (for separate issues). Each time they have been helpful, courteous, etc. it’s becoming my go-to place for repairs and problems.
Great quality repair great service in a very timely manner I'm very skeptical with places like this but this place surprised me I highly recommend this company to repair your phone
Marv was wonderful with fixing my wife's Google pixel. He knew what the problem was and exactly how to fix it. Thanks! Chad
Very professional. Very knowledable. Quick turnaround times. What more can I say?
Absolutely phenomenal, professional, and fair with their prices. I recommend this to anyone with any phone problems!
This location is great! They properly repaired my phone screen after another repair service screwed it up.
Keleigh was extremely helpful and professional. Even from the initial phone call before I came in, she handled my questions promptly and clearly. When I came to the store I felt very taken care of, and she was very knowledgeable in fixing my device. Great service!
Excellent customer service and quick turn around time! I had my computer back in my hands the next day up and running! Thanks guys!
Estimate a great service guy is not as handsome as I but you do good work
Great to work with! Had my phone screen fixed in no time ! I highly recommend them.
My phone screen was completely black (much like my heart at loosing some really precious photos). John provided FANTASTIC customer service and was able to replace my screen and get my phone back to me within an hour. Would highly recommend them.
The nicest, best people Ive worked with. They were fast and efficient as well as inexpensive. I highly recommend.
These guys are impressive. I'm not from the US, and was just staying for a week in Memphis. I left my Google Pixel to be fixed here and not only they fixed in time for me to return but they also managed to get it fixed at no cost from Google. And to think I had to travel from my country to get this phone fixed. Oh well, it is worth it, both phone and the store. Excellent empathy towards the customer as well.
I had an issue with my phone's battery which was fixed the same day. A couple of weeks later, I had another issue, and Jose went above and beyond and made sure the issue was resolved. I will definitely go to him for all future issues that may arise.
They were very nice and helpful and fixed my computer within a day and the price was very affordable. Thank you guys
Got my screen replaced on my iPhone and Marc was quick and friendly as always! Highly recommend.
First time using this store, had a wonderful experience. Will use again, if, the need arises. Excellent customer service!
Had my screen fixed in an hour and for a good price.
I am very irritated with this establishment, i recently gave them my moto z4 phone and it took them about a week to "fix it" once i came back to receive my phone (note that my phone was in perfect working condition and just had a cracked screen) i wouldn't turn on nor chow anything on the new screen. they said the would order a new screen to try so, i waited another few days and came back, when i did they told me that they couldn't fix it (remember it was working before) and now it doesn't work at all.
The place said they'd have the phone fixed in 2 hours and it has now been 4 hours, I live out of town and am going to be late for work. Not to mention that they also gave me the wrong phone
They wer fast and very fast...love the experience!!!
wouldnt go . fixed my screen well but locked me out of my device .
Fixed same day, within two hours of when I dropped it off. Would definitely recommend!
Great place to have your phone repaired. Quick and will have ready when they say so. 5stars and a
Great discussion and teaching before the job is given to them. Awesome communication during their assessment and progress. Friendly and wonderful staff!
Drop off and let em do their thing. Run an errand come back and problem solved. Very pleased, I will be back when I do it again
Very helpful! Low costs and great customer service!
My experience was absolutely great! The employee was kind, efficient and fixed my issue quickly. Thank you.
Awesome staff reflashed my android binaries on my phone for free, and even though it didn't fix the phone (had to send to Samsung for a defect) I really appreciate the fantastic communication and speed in the repair process.
Hands down best customer service and repair. My husband had cracked the screen on his S8+ and of course, Verizon and other places wanted $400+ to replace it. Called Casey and not only were they able to fix it for less, but also expedited the parts needed for us. Well worth the drive from Statesville. Will recommend them to anyone that needs repair work done.
I dropped my phone as I was walking out of the airport and the screen cracked. I had been to a UBreakIFIx once before so I was relieved to see that there was one up here and that I wouldn't have to wait until I returned home to get my phone repaired. The service was phenomenal, as expected, and as price goes you can't beat them. I highly recommend to anyone needing a phone repair in the Sioux Falls area!!
I WILL RECOMMEND ALL SAMSUNG USERS !! THEY HAVE GREAT CUSTOMER SERVICE AND THEY ARE FAST.
Great service/ tremendously knowledgable
I stopped in this past Sunday with a charging issue with my IPhoneX (it would not charge). I expressed to the gentleman at the counter that I wondered if the power port had gone bad. He said that he would be happy to bring it in the back and take a look at it. He came back a couple minutes later, plugged it in, and started charging right away. He said that the port was dirty. I asked him what I owed him, and he said “nothing at all, happy to help”. I know that this repair was not labor-intensive, but you can guess where I’ll go next time I need a repair! 5 stars in my book!
I just received fast and courteous service from the technicians at you break I fix recommends anyone
Walked in without an appointment, cracked iPhone X screen, the crew was able to get it replaced within 45 minutes. Phone is like new, no issues at all!
Great experience. Very helpful!!!
Monte was amazing. We walked in and our issue was solved in MINUTES. Very friendly and amazing service!
Took my PlayStation 4 in Friday mid day and had it back by Tuesday mid day! Price was reasonable and the staff was great. Highly recommend!!
Daughter REALLY trashed the display on her iphone7 to the point that I thought it irrepairable. Dropped it off with Trey. Returned a couple of hours later and it looked good as new. Great job!
my laptop was basically without ability to be repaired and instead of pushing me towards an expensive sale, Charlie explained my options to me, removed my leaking battery and helped get my hard drive out so I can use it again. All of this free of charge! I will be coming to this location for all of my fix up needs in the future!
Eric was extremely helpful! Would come here again, 10/10
Great service. Had my screen replaced within the hour with little hassle.
Great service! Answered all my questions, gave me options, got it done early at a great cost! And personable staff! Highly recommend and will use again!
I had an exceptional experience with Alex. No only was he technically suburb, but his real strength rested with his empathy. He really understood how bummed I was that my files were compromised and/or deleted by a hacker. I'm a customer for life. Thanks again, Alex. Sue Lang
Very up front and got the work done properly and quickly.
Quick polite customer service. Very straight forward with costs and process. Went above and beyond!
Great guys to work with. Brought in my phone because Apple turned me down for repair and they had it ready in 30min. There was a small issue with my screen after repair, came back and they took care of it no questions asked and no cost to me. Also, met the owner Tim who hangs out at his store to help his guys and he was a pleasure to work with.
They do wonders, my phone is good as new!! I highly recommend
I broke the screen on my Samsung phone. They were able to fix it that day. Jon was very helpful. I would highly recommend them.
Professional staff, very helpful. Answered all of my questions, and did a perfect job fixing my phone.
Great customer service, fair pricing, I'd rate 10 stars if I could! They really care about helping the customer. Highly recommend!
They did great! Fixed my galaxy s8 screen for the cheapest price out of 4 places I've checked
Awesome Guys, 5 star customer service. The reps were a pleasure to deal with and did a amazing job. My Note 8 and S8+ look brand new like I just opened them for the first time.
Great service, friendly people! Very happy!
LOVE! The guys here are amazing! My poor shattered Note 8 is like new again! I dropped it off on my lunch break and picked it up right after work. I will definitely use them again! (But hopefully not!)
They were fast and so friendly!!! It was done in 30 minutes!
Very straight forward and to the point. Very reasonable prices on parts and labor. Beats doing the repair myself! Thanks gents!
These guys are awesome. Not only did they fix my phone without an appointment they took the time to clean it as well. They were very fast and tested my phone to make sure it worked properly.
Greatly helpful, helped me get the data off a phone that was broken before I sent it back to insurance. Data saved! Go here first for any cell phone issue.
Fantastic! I had an iPad mini with a shattered screen. Cameron B. did a quick diagnostic, took my information, and told me how long it would take. It was ready early and looked good as new. No repeat trips for button issues like other shops in the area.
Claude was great. Done in under an hour and phone is good as new.
Marco is the best! My experience was so much better than I'd imaged, coming to this place with my phone not working at all, to coming back after two hours and it works perfectly. Thank you!!
Total thief. Dalton the owner, repaired my cracked S8. Less than a month later the phone stopped charging. Ubreakifix told me I had to send it to Samsung. Samsung sent it back saying they can’t repair it. Dalton offered a refund or an attempt to fix the charge port, something that never failed in the past. Despite Samsung already voiding my warranty because of Ubreakifix’s repair. So much for Ubreakifix’s 90 day warranty. Now Samsung nor dalton the owner of Ubreakifix want to take responsibility and rather tell me to pound sand. So much for a certified Samsung repair center. I have never encountered such a lack of business ethics in my life. I’m beside myself with this business (owner) and the ignorance of responsibility.
Fabulous experience! I was desperate with a broken Iphone screen, in a time crunch, needed a repair fast! The techs were great! Friendly! Fast! and Fair! They worked together to rush the job and I was on my way in under 30 minutes. My phone looks like new and I was on my way. Great location, easy to find, good parking, clean, comfortable waiting area. I would recommend them to my family and friends and I will go back the next time I need tech repair!
They are nice guys. Didn't charge me because my computer was broken.
Very professional service and they charge reasonable prices for their work. Will definitely come back if I have any electronic issues in the future!
Fixed phone quickly and efficiently thank you
Very helpful, Willie is a very patient and kind person!
My husband broke his phone at work , I called it into the insurance company and was directed to the uBreakIFix on Winchester road. When we arrived every thing was handled very quickly without any problems. The customer service was excellent. Our screen was repaired and looks brand new! Thanks so much UBreakIFix you did a great job . We will be back for any of our electronic repairs !
Very helpful. Would highly recommend.
These guys know their craft . Equally important , they are honorable . Proceed with full confidence . I was treated very fairly , and recommend the team in Sandy .
The Ubreakifix team was amazing! I unluckily bent my phone and the top of the screen disconnected from it. Chris had my phone back to normal in 10 minutes and I was on my home!
Great service, everything went smooth and was the way they described over the phone. The service time was what they estimated. Need a location in Hickory NC!
Fair price; accurate diagnosis and work: timely professional manner!
I've been here twice to get help fixing ailing iPhones. Both times the staff was professional, friendly competent and quick. Don't fool yourself in thinking you gotta go to the Apple Store to get your device repaired. These guys are legit.
This techs have saved my life with their knowledge, recommend them.
Friendly and knowledgeable staff, had the parts in store and got mybrepair done within a couple hours. Prices were comparable to other places in town. Fixed my screen and LCD and my phone is like new. I would go back.
Damian was an expert at handling my computers liquid damage! Also love the companies policy on If they cant fix it, its free! Ill be back!
I drove an hour one way to bring my phone here because of the good reviews. I only had a minimally cracked screen and they said it would be done in an hour. I picked it up and paid them. Before I got home it was apparent that the screen wasn’t right, it wasn’t charging, and would shut off on its own and only turn on if it was plugged in. I called Right away and they told Me to bring it back Tomorrow. I drove another two hours to bring it back to them only to tell Me they broke it during screen installment and they were going to order a new phone and it would be here in two days. I drove another two hours to pick up this new Phone. They refused to refund me for the screen fix ($130.00). And gave me a referbished phone.
Had a great experience with them fixing the Screen of my Samsung Galaxy S7 Edge. Best place to go in Memphis TN. The people were supper nice and very quick service. They were very busy since they are partnered with Samsung
Ashley was so helpful and nice! They were very fast and friendly. Thank you again for the help.
Great service and they work fast. I was sure I would have to keep going back but the fixed it out right.
Fast, friendly and knowledgeable. If your phone is busted, don't delay!
Service was great. Phone was repaired within 2 hours and looks new. I would recommend.
The staff uBreakiFix is super friendly, competent and helpful! I came in with a broken phone after a vacation hoping that somehow it could be revived. After thorough analysis, the staff at uBreakiFix determined that the internal system was destroyed and it could not be fixed (I don't know the technicalities but they explained them to me in detail at the time). Expecting to have to pay a steep price for their labor and diagnostics, I was shocked when they gave me a $0 bill. They then explained that if they couldn't fix my phone, then I didn't owe them anything. Upstanding business and I will definitely return if I have phone troubles in the future!
Friendly staff, quick to finish the service. I dropped my Samsung Galaxy S6 facedown and the screen shattered. I gave them a call a fee minutes later, and they ordered the necessary pieces for the service (which arrived 3 days later, including the weekend). At the store, the fix took 30 minutes. Very satisfied.
UBreakitIFixit has a very professional staff. They fixed my daughter ‘s broken cell phone screen in just over an hour. Both Marco and Jose were quite knowledgeable and courteous. I highly recommend this place.
I had a great experience with this business. The employees were very professional and provided great service. I trust them and I would highly recommend them.
Really impressive and professional work for a relatively reasonable price and with a short turnaround time. I had a cracked screen and broken LCD and they fixed both in under 2 hours. It was a walk-in too though they didn't initially have the parts for my model iphone (6+) so I had to wait a couple days until they got the next shipment in. Also I would advise using the Yelp app coupon which was, at the time of this review, an additional $25 off their quoted price. Thanks guys!
These guys were great. When I brought my phone in to have the screen replaced, they didn't take the shortcuts that other shops do. Before they took my phone, they took the time to see what was working and what wasn't to insure that all of the repairs I needed were taken care of. They got my phone repaired in amazing time and I haven't had any issues with my phone since. I highly recommend them for repairs on your Samsung phone. You will pay a little more, but high quality work is worth paying for.
Dumb, Clueless and rude as hell. Manager needs to get fired ASAP. Wasted time driving to that store. All they tell you is to leave the phone for 24 to 48 hours without even doing any initial troubleshooting. They are noy technically smart they are just robots.
Loved it. Awesome experience. A small gash in my screen made my S9 inoperable. Came in the next day and got it back within a couple of hours with my phone looking brand new. Professional, good price, and awesome offers as well.
Great customer service and they know their jobs well they are quick and very dependable
Perfectly replaced a damaged screen on Pixel 2...excellent customer service and great prices
Quick, great service. Thanks!
Just had my expensive phone fixed prices were great! Clean inviting space. Customer service off the charts!! You won't be disappointed.
Damian was great - he was professional, communicative, and courteous. He did a great job fixing my laptop after I spilled coffee on it. The price was unbeatable, too!
Friendly, even though they're busy. Process claims quickly and fixed my screen in 2 hours.
I would highly recommend uBreakiFix to anyone. Not only was my phone fixed in under an hour, but Damian went above and beyond to ensure I got the best service and price. I am certainly taking my business there again in the future. (Hopefully not the near future because my phone looks brand new after they were done working their magic)
Came to get a new battery for my IPhone. The repair person, Damien, in the store was pleasant and professional and fixed my phone quickly and I was back to work. Would def recommend!
Thanks for the quick and friendly fix! Wish you had my screen protector but happy to have a working phone again.
great staff and customer service plus they're pretty quick and getting back to you with reasonable prices
Fast friendly service. Also got some advice on better maintenance to keep my phone running optimally! Will go back for sure! Highly recommend!
They solved the issues I had with my iPhone 7 while I waited. Very friendly and knowledgeable. The prices were reasonable. I will be using them again!
Overall I really liked the person who was at the front counter, phone discussion I had before hand, updates via text and the price was not too much higher than the mall kiosk people but they don't give warranties and don't get as good of reviews as uBreakIFix. Also, it is a fun name. What would have given it 5 stars? There was a piece of noticeable lint left under the glass that was replaced. It will irritate me for a long time to come. Probably just a slight oversight and I would return for other fixes in the future if I need to. Edit 1: In response to owner response I did point out the lint and the person at the desk agreed it was there but didn't offer to redo the work which I know is not insignificant so I figured I would try to live with it. I'll bring it back if I can't. Edit 2: The lint has moved to the center of the screen which is completely frustrating so I will bring it back in and put my rating down to three stars for now. Edit 3: Just dropped off for the re-repair. No issue with accepting that it needs to be done and no charge on the receipt. Moving back up to 4 stars on pickup. Wish I could go to five stars but what would motivate me? Ah... a partial refund would. After all I had to spend time and gas money to return for a re-repair that could have been avoided. Edit 4: I realized that my device was plugged in for backups, I assume, but this feels to me like a complete violation of privacy for a screen replacement. Lock your device before you hand it to them. Edit 5: I had a few email interactions with them in which I was assured that no data is ever pulled from a device onto an external other device unless a data transfer is requested by a customer as part of a service. Devices are plugged in only to insure they can charge.
Super nice people. Went above and beyond.
Great experience! Came in they took care of me right away no hassle!
This place is AWESOME!! I was having issues with my Samsung Galaxy Note 8 messaging. The rep at the at&t store didn't seem at all interested in figuring out the problem or providing any solution. Directed me here. I had very little faith anything would get done. I'm so glad I decided to stop in!! Didnt really figure out the problem, be he did offer me an alternative!! Awesome service!!! So nice!!! VERY helpful and understanding!
Great Service and from what I have seen so far.... they are honest. I took my phone in for a speaker repair. Turns out that it was only dirty. They cleaned it, free of charge.
I arrived this morning before they opened hoping to get a phone screen replaced. Marc opened the door for me about fifteen minutes early and quickly assisted me. I returned after I was done with work for the day, and my phone was ready for pick up. The repair it's exceptional, the service provided exceeded my expectations. Marc was polite and helpful, informative and knowledgeable. I would recommend UbreakIfix to anyone for their cost to repair, alone, but the top notch service I experienced today will likely leave me talking about this place for days! Thank you, Marc, for all your help and the speedy repair, and thank you UbreakIfix!
Great help from the technician (Jose) I recommend this place.
I called the store a few days ago and asked how this process works. Zach I believed is who answered my questions and instructed me to schedule an appointment online as to help with the time frame of about an hour to get me in and out. Yesterday, I did just that. I went online and scheduled an appointment. For starters, the only appointment time available was “evening” so I clicked and reserved that time. I received an email shortly after that stating I would receive a call when my parts were ready for my service. I received that email appx 2:17 pm yesterday afternoon. Around 3:30 I called the store just to confirm my “evening” appointment and spoke with a man named Mike. He saw my scheduled appointment and said they were not busy so come on in. I explained to Mike I lived about an hour away and would be there around 5 pm. No problem he said, we will get you in and done in about 30 min. So I jumped in the car, made my drive, around 45 min one way. I arrived at the store around 5:02 pm walked in, I was greeted by an employee, didn’t get the name and started going over what was wrong with my phone. What I needed was a new screen. After a few moments of checking in, he asked how I would like to be notified when my phone was done. Should we call you? I said no, I was told it would only take 30 min. He then informed me that it would be finished later the following day. What? I told him I had an appointment and spoke with someone on the phone, that I was driving almost an hour to get here for a scheduled appointment, wth? He then says we are really busy and that’s the time frame we are looking at. I left the store immediately so as to not lose my cool. I will never attempt to come back nor ever mention any type of positive review of your facilities!
They were great. I made it to the store around 6pm and the tech was still able to help me. I really appreciate all the help. The repair was fast and costumer service was great. I would recommend. Thank you guys!
Excellent service. Great people working here! Very happy.
Zack helped me with with my phone today very knowledge guy
Best repair in town. Had broken screen and was repaired within 3.5 hours. Zach helped with warranty claim. Best service ever!
My phone's LED screen broke they fixed it in 20 minutes. I live 40 minutes away from here and it was totally worth coming here. It was cheap, fast, friendly, and of the best quality service!
Hearing incoming calls. Marc, great personality. Marc work with me explain in detail was wrong with my phone fix it in seconds and I was out within 15 minutes I will give them a 10 star and I will be back.
These guys are super fast and did a perfect job on my Galaxy note 9 screen! I'm very picky so for me to say they were excellent is a big deal
Great experience! Fast service and helped saved my computer! Will continue business with them.
Our family came in today for a broken screen on a galaxy note 9, I called it into the insurance company and was directed to the uBreakIFix on Winchester road. When we arrived Monte handled everything very quickly without any problems. His customer service was excellent. Our screen was repaired and looks brand new! Thanks so much UBreakIFix you did a great job . We will be back for any of our electronic repairs & recommend everyone else to check them out, they have very quick service! We also got the liquid glass applied and it is definitely worth it for the extra protection and you dont even know its there!!
Fast, professional, and did a great job educating in addition to fixing.
Brought my iPhone into Marco thinking it was going to be something seriously wrong. Within minutes he had the situation figured out and I was on my way. Thank you Marco!
I shattered my iPhone 6 screen so I found these guys to fix it for me. I thought they did a great job, but one day after it was fixed the home bottom completely stopped working so my phone was stuck on one screen and I couldn't get out of it. I took it back to them and they said "oh I'm not sure how, but some things got loose and I just had to tighten it back up for you." Left that day and then to make the experience that much better... The very next day, I set my phone down on a table and a chunk of the screen fell out. How is that even possible!? Take it back to them the next day and the manager states that he cannot do anything about it because it's been damaged and that I would have to pay another $109 dollars to replace the screen. This is 3 days after I just gave them $109 to fix it! Long story short, very upset about the quality of screens they give out. I wouldn't recommend this company to anybody.
I've been to this location twice and both times my experience has been great, fast and friendly service.
These guys are great. Fixed my iPhone quickly and affordably.
I knew I was in for a great experience the moment I walked in their door. I was greeted right away and was given a cost and a turn around time that was more that acceptable. They delivered as promised. I would choose them again without hesitation.
Quick friendly service. Great operation hours. Good prices & location. Treated my 12 yr old gamer son whom brought in is broken system w/ sincerity and respect. Definitely go back. Thanx guy's.
These gentlemen are the easiest and friendliest to have fix your digital devices. Damian, Danny and Howard are the best!
I had an Asurion claim for my Galaxy cracked screen repair. Was directed to come to this location. Checked in and all good to go. After keeping my phone for 3 hrs and driving cross county twice to the location, I was handed back my broken phone and was told they could not fix a Galaxy, though they had Galaxy merchandise in the store. Total waste of my time. The kid at the counter had no idea what was going on. First told it was an insurance problem, then a tools problem, but said Asurion should never sent me there.
Extremely professional, fair pricing and fast courteous service. Fixed a broken screen and proximity sensor in less than 30 minutes. Warranty included. Phone looks and works like new!!
Took my ps4 to be fixed. It was done in less than 4 hrs. Great service. Awesome customer service. Will put thsee guys on speed dial. Thank you gentlemen.
I had my iPhone 6 plus volume button fixed and they were great to work with. Their prices are reasonable and they don't try to sell you something you do not need.
My friend came to fix her iPhone and Jose who claimed to be the store manager insulted her and asked her to get out of the store. Even if your business has good employees, it just takes one guy to ruin the reputation. I was also checking reviews below. Looks like all the fingers are pointing it towards Jose, who claims to be store manager. You have lost two customers because of bad customer service. Either provide training how to deal with customers in polite way or hire people who have those skills.
Great service for a great price with even better staff that went above and beyond to make it happen smoothly and swiftly I will send everyone i know to them to do business thx
The guys at UbreakiFix are great! I had a broken screen on my Pixel 2 XL. The part was in stock and they had it replaced in less than an hour.
Great service! Fixed up my cracked screen in less than a half hour! Highly recommend. Also about $50 cheaper than the Apple Store!
Broken S3 charge port. They fixed it fairly quickly and for a good price. Highly recommend uBreakiFix on Oberlin Rd. (Remember, there's parking in the parking deck)
Rear camera won't work. Walked in and was told they would have to keep my phone for a minimum of 24 hrs to run tests.. don't come here if you expect "same-day repairs" (as advertised on the front of the building)
Sydney was very knowledgeable and assertive ! she also was very friendly and she made me laugh !! I will be referring my friends and family !
Cell phone glass appeared damaged with screen protector on. Associate looked at phone and said “it’s not damaged, your screen protector is”. Associate replace Screen protector and saved me a headache. 7 stars $$$$$$$
Not impressed. Took them 4 tries to fix wife's phone. They didn't seem to feel bad at all with me having to come back in a week. Their estimates on getting parts in where usually off by a week.
Great experience! The service was professional and timely.
Excellent customer service and very reasonable prices! It makes the insurance well worth it!
Excellent customer service and work on my laptop. I love that education is an equally important part of their mission as a business.
Extremely helpful. A littled bummed that they dont fix TVs anymore, but I wont hold that against them.
Good experience
They went above and beyond to help me! They know what they’re doing
Damien did a great job fixing my phone screen. Efficient and well-priced!
The service was awesome. The motherboard on my old iPhone failed. They were able to get all of my info off of it and transferred into my new phone. Life saver!
Excellent! Andrew knew immediately what was wrong. We had never heard that batteries could swell. Given the age of my phone- he suggested an inexpensive approach and made it work! Highly recommend this store.
UBreakIfix fixed my cracked screen. Treated me with great service. Would highly reccomend going there!!
We were told at another repair shop that my daughters phone couldn’t be repaired. Your employee helped us and fixed it fast! Very pleased.
This place saved my life! I had a year old MacBook with water damage that I was still making payments on. I took it to Apple and they were going to charge me $755. I walked into UBreakiFix in tears and they told me they could to fix my MacBook for a fraction of the price. The staff was very friendly and helpful. They fixed it in a short period of time. I am now vowing to take all of my electronics to them!!
Great service and fast.
Awesome People! They were able to fix my S7 Edge in about two hours. Super friendly and helpful staff. I would recommend them to anyone.
Outstanding customer service and did an excellent job replacing my phone screen. Highly recommended.
Colin was real professional and polite and he made me feel at ease and also he call me and told me what was the problem and he fix the problem and I have my PS4 back. I will definitely recommend You Break I Fix to my friends and family
Such a pleasant experience. I walked in and they were able to fix my phone in a half hour. Great company!
Outstanding friendly customer service, great price with a super fast fix! Would definitely recommend them! Only issue I had was when I got home there was a passcode on my iPad that I didn't set up...so trying to get into my newly fixed device.
The best place for your ectronic repairs!! Very nice, patient & intelligent owners- that are very competent & caring! I highly recommend them!
They fixed the cracked glass in my new phone in 1 day, did an excellent job, tested it to factory speed and charged a more than fair price. Highly recommended as I will go back for any other phone repairs...but hope I don't need too. They earned their 5 Star rating.
This place is great! We have come in 3-4 times and they are always very knowledgeable, honest, friendly, and great to work with:-)
Fast and affordable repair on a professional Sony Camcorder!
Changed battery fast and easy. Nice people.
Saved me lots of money by repairing my phone screen within an hour. Highly recommend before you go drop another K on the same phone!
Quick friendly service!
Was very fast and received product back looking brand new. People were very knowledgeable on the products.
Excellent customer service!
They went above and beyond to make sure I got my device fixed in a timely manor and had excellent customer service! The guy stayed a little late on a Saturday night just so I could have my child’s iPad back! I was amazed at how wonderful all the staff was! The work they done was amazing!
These guys fixed my Google pixel XL screen promptly. I dropped it and broke the screen just two weeks after I received it. It's nice to know that you can still get service on things like this at a reasonable price. I'm sure I'll be back if I have another unfortunate incident.
I thought my laptop was toast when I brought it in but I figured I'd give it a shot. I was suspicious when they told me RAM was problem and it was a 30 dollar fix. My computer problem is solved and works great; they easily could've charged me 5x as much and id've paid it. Friendly and fair.
Great service, honest prices, this is the place to go!
This was the first time I used uBreakiFix. It was for a 15 year old AIWA receiver that would not turn on. Colin had the diagnostics complete in just 4 days (which was 3 days earlier than they predicted). He figured out the problem and had it fixed and ready to go. I was pleasantly surprised when they said no charge. Colin even showed me how to fix the problem if it should happen again. I will be back with future electronic problems for my gear and can’t wait to tell my friends about this great service. Allan
I went to 3 places to get my shattered LG G6 phone backing repaired. CPR was outrageously priced. The other 2 wouldn't even look at my phone saying "we don't work on LG devices". uBreakiFix quoted me a great (unexpected) price & ordered the replacement piece on Tuesday and had it fixed on Friday! Will never take a broken device anywhere else! Thank you for the great & professional service!
These guys are wonderful! Chance really does a great job and he goes out of his way to help everyone. He really helped me out! I think everyone should try them for your device needs!
Fast and professional service on my Macbook repair.
I called about a screen repair right when they opened. I was told they were out of my size screen, but the shipment would be arriving at 3pm and to drop it off shortly after and they will have it done within an hour. I call back at 3pm and ask if they received the order, and I was told they had and I can go ahead and bring it in. I drop my phone off at 3:15 and they do an overall check up of the phone to make sure everything is working on it other then the cracked screen. Everything was working great so I left and was told I would get a call when they were done. At 5:15 PM I get a call telling me they didn’t receive the screens in the shipment and that they are unable to fix my phone. I was very frustrated that I waited all day for them, was told they had received the order and then wait even longer to find out that they were not able to fix the screen. After picking up my phone I called around to a few other places batteries plus was able to fix my phone without a wait and it only took 30 mins. They also did a complete check of the phone to make sure it was working and my camera wouldn’t work. It was when I dropped it off at uBreakiFix. Batteries plus noticed there was a piece of plastic sticking out behind my screen that indicated it had been opened. They took a look and sure enough uBreakiFix had removed the screen and disconnected the camera in the process. So thankful that batteries plus was able to fix my phone sooner, quicker, and cheaper and fixed the issue that uBreakiFix caused with no additional charge!
Professionals and friendly staff. Very satisfied with my repairs.
Excellent service and great communication. They were able to fix a broken MacBook's retina display. Highly recommended.
Great customer service, very fast service! Since I shattered the screen on my MacBook Pro Retina, they told me they would have to ship it off to have it fixed and it would take about a week. I was leaving for vacation and needed my laptop in exactly a week so they texted me after I dropped it off and offered to expedite the shipping for me, but we ended up not having to because they had it back to me in 3 days. They also texted, called, and emailed me updates when it shipped, arrived, and during the repair process. Will definitely come back!
Very knowledgeable and helpful!
Fantastic customer service! Had my non-functioning, damaged smart phone repaired & operational again in a little over an hour. Super friendly staff, very knowledgeable, honest & fair pricing. Offered to let me watch Netflix or listen to music while I waited. Tom explained what was wrong with my phone & what he did to fix it & he couldn't have provided me with a better experience. Thanks Tom! You saved me from having to buy a second-hand refurbished phone through my wireless providers insurance plan. I highly recommend.
Very friendly honest staff. I did a self install of a new screen / LCD and brought my phone here after I could not get the battery to charge and I was worried that I had broke something as I was tinkering with it. They did a diagnostic test and turns out there was some water damage (from leaving it in a parking lot all day)... Since it was going to take them 3-5 days to get the needed part, I decided to take it home and buy the part and fix myself. The staff let me take it home with no charges for the diagnostics and wished me luck! If you are not comfortable fixing your own phone, I would definitely trust it to the guys at the shop. They were very honest and a pleasure to consult.
Excellent service, great, personable customer treatment/interaction. They met all expectations and had me back with my phone as promised in the time quoted.
Great service, great staff that are knowledgeable and efficient.
Very professional and honest regarding my repair. They even went as far as replacing the battery at no charge while doing the work. I couldn’t be happier. I’d certainly recommend taking a broken device to these guys. They are great.
Extremely satisfied with the service! Very accommodating and helpful with a price that was affordable.
I broke my phone screen, took it to ubreakifix and 2 hours later it is as good as new!
Great service. Under promised and over delivered. Saved me $300 repair from Verizon on my iPhone.
I took my phone in for a simple battery replacement. The store "fried" my phone and destroyed it. They said I could get another iPhone 6s Plus or pay $240 for a scuffed up iPhone 7 plus. Why am I gonna pay $240 when this wasnt my fault so I told them to order the 6s Plus. They said it would take a "couple" days to come in. A couple turned into two weeks. They didn't overnight it so I was inconvenienced for something not my fault. They never called me back when I emailed and left voicemails so I called corporate. The first person i spoke to, Essence, called them. They didn't put any tracking information on my case because they ordered me a phone from their own money whatever that means. They called me back and said it would be there in a couple days. Never heard from them so called again and they said it wasn't in and they would call me daily to let me know if it arrived. Well they never did. Shocking I know. I then spoke to Carlos online who called them and said he would email me the next day to let me know the status. Shockingly again Carlos never called or emailed. I saved his chat transcript. The next day still nothing so I chatted with Jordan who called them and said it would be in Friday or Monday for sure. When I asked why they didn't just order directly through your company he said so not to inconvenience me by having to go through them and then to the store. Apparently two weeks isn't an inconvenience. Finally I picked it up on 8/4/18 and to top it off it was a 32GB storage when mine was 64. This has been the absolute worst experience of customer service I've ever had. No follow ups, rude people, no apologies for destroying and inconveniencing me, and definitely not making it right with the customer. BEWARE!!
All went as planned, the guys were nice and lived on my dig.
The best thing.....did a free in-store diagnostic!!!! 2nd best...recommended what was best for me, NOT what made them the most money. Fast and curtious service!
This is definitely the place to go! The staff is friendly and knowledgeable, and the prices are extremely reasonable! Fantastic place all around!
Great service and quick process. Cracked iPhone 6s screen was fixed in less than an hr. and I was able to work on the stores wifi while I waited. Very happy with the results.
very professional, spent a few days troubleshooting, did not charge for stuff that could not be repaired.
Skylar was very professional and did a Great job !!! My phone is like new!!!
I dropped my ipad and the screen was cracked badly. Apple's refurbish price is totally exorbitant so I made up mind to use the cracked ipad until my friend told me about ubreakifix. I directly visited here and I'm satisfied with their service so far. They are kind and price is reasonable. They asked me to visit 3,4 hours later since there are a couple of orders ahead of mine. I'm going to write more about their service after I test my repaired iPad : )
Great careful service. They could charge more for their services. I found it to be great value for a difficult cell phone battery change. One that saved me at least $500 on a purchase of a new one.
This place is awesome. Great way to keep a phone alive. Right to repair!!!!
Always prompt, courteous, effective service at this store. Friendly as well. Highlt recommended, if needed.
In April I was visiting family in Knoxville when I cracked my screen on my iPhone XS, I was able to walk in and $275 dollars later I had a new screen. That night I realized that their were faint lines in my screen (it had to be pitch black with a white screen to see it so it wasn’t a big deal). This past weekend my phone got splashed (not submerged) and now has water damage due to the screen not having enough glue around the screen and allowing water in near the front camera.
The gentleman at this location on 41st St. in Sioux Falls were very professional Swift and courteous. It is really nice to be able to relax and not worry about the precious dear old cell phone once it is in their hands
Little over price but okey.
I had to have my battery and screen replaced on my HTC 10, these guys were great. Ordered what was needed and fixed my phone. Very happy customer. I'll recommend them anytime.
Fixed my cracked screen back to factory condition in less than 2 hours. It was worth every penny!
Took my wife's Samsung Galaxy S4 there because I thought the charging port was damaged and needed to be replaced. They first took it in the back, discovered a shard of something in the port, removed it, and didn't charge anything! Great service and honesty!
I dropped my cell phone Iphone4 in the toilet while at work and called the North lake store where I had a quick response from Tyler. He asked me to bring it in right away and was able to get it dry, up and running in no time. Great service and quick! Definitely recommend them for phone and laptop repairs :) overall good experience
Excellent service, speedy repairs done correctly. Will use again! I recommend.
Repaired my note 9 quickly and they had a great attitude towards all my annoying questions will definitely be back if I break my phone again!
Very efficient. Thank You .
One of the better businesses I have been involved in for a long time. Quality fix to the broken screen I had. Awesome staff and very knowledgeable. David was of the highest caliber in all respects. Highly recommend this business!
Great experience, Nathaniel has magic hands
Took my iPhone 6 in for a cracked screen. Screen was fixed and it ended up costing me 117 dollars with tax. I arrived home and realized the mic for the speaking phone was no longer working and some of the keys seemed to be missing. I called the next day and they were very polite and told me to bring it in. 5 days later I took the phone out of my pocket and pressed the home key to access my phone. The screen cracked. Unbelievable. I did not drop the phone and it was not abused. I should also mention the screen did not seem like an OEM product. As it's impossible to see with sunglasses on or with the sun shining on it. Very very disappointed. Please rectify the situation. This was at the Charlotte NC location.
UbreakiFix where amazing. I had several expensive options to fix my phone and UbreakiFx was able to fix, test and untimately save me alot of money. The UbreakiFix team was very pleasant and detailed in their diagnosis and repair(s). Thank you UbreakiFix team!
They were very prompt gave expectation of repair time and had job done on time. I would recommend this merchant.
Very professional and competitive pricing. Highly recommend.
Vaughn performed magic on my phone today! Got it working super-quick!
was my first time coming here and gave them my phone to fix not only are their prices great but when they gave me back my phone i just could not believe their quality work my phone looked brand new and honestly i was speechless i would seriously recommend this place to many of my friends and family
Called this morning about five minutes past the store opening asking about my iPhone 6 and the issues I've had charging it. The individual I spoke to informed me that at this store they look at cleaning the charging port out first with no charge and if that does not work I was quoted at $89.99 . Upon arriving to the store they cleaned my charging port as told on the phone and also told me the charger was working just as it should be and there was pocket lint blocking the port. I walked out of there with a functional phone and no bill. Great experience here.
I shattered my iPhone 7 Plus screen at work and attempted to get in touch with the company/tech that serviced my previous phone, but they couldn't find a tech in the area to help me. After two days of trying to get in touch with them, I searched Google and came across uBreakiFix and saw their great reviews and decided to give them a try. Within minutes (not days!) of submitting my appointment request, I received a call from Chance. I took my phone in and Tanner did the replacement work, I was there for about an hour and the phone looks brand new. You can't tell I ever dropped it face-first on the floor. I highly recommend this store -- Chance and Tanner were friendly, efficient and knowledgeable. Additionally, their prices are comparable to everyone doing phone repairs in Knoxville. I couldn't be happier with my phone, thank you so much for the repair!
They are very fast and are not expensive
Andrew provided me with complete information about my iPhone 6s Plus screen replacement, was friendly and very quick. I was in and out in a heart beat. Thank you for making this easy and affordable for me.
Friendly staff. Up front pricing, got to love that.
Great service fast reliable. Definitely recommend
Loved this place. I dropped my iphone 4...front screen completely shattered...to the point that glass was cutting me. UbreakIfix was able to take my phone and have it repaired in little under 20 mins for under half the price that apple charges...saved my day.
uBreakiFix at Northlake Village shopping center is the best spot for all of your smart phone and other electronics' repairs. I was impressed with how they walked me through everything that was required to make the repair. It took them less and an hour to fix my problem. It was extremely reasonably priced. $75 for a new port on an iPhone 5. These folks were way more helpful and friendlier than the Verizon geniuses I met.
They did a great job fixing my phone and with a quick turnaround as well.
uBreakiFix is INCREDIBLE. Fast, friendly, professional, (and hugely) affordable. Fixed 3 of my computers. A consumer's dream tech partner. Thank You!!!!
My iPhone battery was fixed super quick and the representatives were very knowledgeable and courteous. They did a great job taking testing my phone and keeping me informed about what was going on. Definitely recommend!!!
Free inspection. Honest, and quick. They have my business for any gadget repair.
They have great customer skills. And they are very thorough with their work! I will definitely recommend them!
Great place! they fixed my phone the same day and I got the best deal :) I would recommend this place to everyone my phone works perfectly and they seem like honest people. Thanks Anthony!
Fixed my phone and kindle in same day. A+++
I've been twice for 2 different repairs. One they could fix and the other they couldn't. The staff was extremely helpful and knowledgeable. They diagnosed and didn't charge for the one they couldn't fix. The other repair was fast and extremely reasonably priced. I think these guys are great.
Brought my laptop in on a Friday. I was told they would need to order a part. They offered to reassemble the laptop so I could use it while waiting for the part because it might take a few days to get it. I declined and on Tues morning the called me to pick it up. The job was done faster and for less cost then I expected. Awesome job!
First time here have some problems with my phone. He checked it out sound out what was wrong it was a quick fix... And charged me nothing. We're definitely use him if I have more problems with my phone
Replaced the battery of a Google Pixel (the first one). Everything online said don't do this at home, too it to uBreakiFix and they replaced it in under 2 hours without a scratch. Thank you!
This location is the best. Very prompt and very professional!!! The guys at this location are very helpful when it comes to explaining what is wrong with your device and always does their best in finding a solution or fixing the problem!!!
Great customer service for a fraction of what the mall kiosks charge. I hope I never need them again but I would be happy to go back if I do
Service excellent Very knowledgeable
Thanks guys!! They repaired my tablet and my daughters tablet. They’re fast and good. I will definitely use them again in the future.
Had my camera lens replaced on Android; quick, super easy and extremely cost efficient! I Appreciate the work, done and will bring in my other cracked lens soon!
Staff is Fast and Courteous Devin was great Anthony S is always consistent I have sent them business and they have worked on 3 of my phones
Will never go anywhere else for repairs!! Great staff and the GM Hyatt is super sweet and extremely helpful. Had my computer back next day after extensive repair, works better then when I first bought it! Thanks so much!
Very honest and helpful! I definitely would recommend them to friends & family.
Had a new $900.00 Samsung 9 with a completely shattered screen. I was going to trash it & went in to donate it for parts. They asked for a chance to fix it… 3 days & $50.00 later.. Im using it to write
They do great work. Very knowledgeable and fast.
We took an iPad to have the AUX cord section removed that broke off inside. The staff were awesome and super quick to help. In and out very quickly! Thank you so much.
This was my first time fixing th he phone. Very happy and pleased with their quick service and professionalism. I highly recommend them.
Great quality repair great service in a very timely manner I'm very skeptical with places like this but this place surprised me I highly recommend this company to repair your phone
These guys are fantastic. First discovered them a few years ago when my Iphone stopped charging. Took it to Apple on Walnut Street and they insisted the phone needed replaced. Brought it here and they dug lint out and literally fixed it in 30 seconds and insisted on not charging anything. Have gone back over the years. Always strike me as honest and very competent.
Marv was wonderful with fixing my wife's Google pixel. He knew what the problem was and exactly how to fix it. Thanks! Chad
Very professional. Very knowledable. Quick turnaround times. What more can I say?
UBreakIFix provided excellent service for my iPad Mini 2! Hyatt was very professional and kept me up to date on my iPad. I'd recommend them to anyone!
Excellent customer service and quick turn around time! I had my computer back in my hands the next day up and running! Thanks guys!
Great to work with! Had my phone screen fixed in no time ! I highly recommend them.
The nicest, best people Ive worked with. They were fast and efficient as well as inexpensive. I highly recommend.
I would highly recommend this place! The customer service is great and hey repaired my Mac book in within a week.
Excellent service and friendly staff. From the time I initially called to inquire about my repair to the time I picked up my phone, they were very informative and kept me updated on everything. They were also very kind. Overall great experience. I highly recommend them to anyone in need of a device repair.
I had my phone screen replaced and the new screen cracked the next day, no apparent cause that I can determine. uBreakiFix is refusing to to do anything unless I pay for an entirely new repair. Save your money and go somewhere that has customer service.
They were very nice and helpful and fixed my computer within a day and the price was very affordable. Thank you guys
The guys did a great job my screen was cracked as well as my LCD with come done turning my phone screenblack seem like it was not going to be able to be repaired at all and the guys did a great job took care of it less than 2 hours very professional and very kind
Fast service, excellent customer service. I didn't know how bad my cracked screen was until they fixed it. Will use again!
Un lugar donde se arreglan los detalles de tu telefono, iPod, computadora etc. Te lo recomuendo....
Took my phone here in an attempt to get the screen fixed after water damage. The chubby guy with the glasses told me nothing was wrong with it so I took it to the Huntersville location and they fixed it.
The folks here are knowledgeable and honest. What could have cost $80, ended up being free! What good people!!!
Had my screen fixed in an hour and for a good price.
Great customer service. Had a shattered iPhone 6 repaired via walk-in in less than 90mins. Very friendly staff, would recommend/use again.
The place said they'd have the phone fixed in 2 hours and it has now been 4 hours, I live out of town and am going to be late for work. Not to mention that they also gave me the wrong phone
Very clean efficient place to around 30 minutes to get my phone fixed
This place is the place to go for all your cellphone fixes! They replaced the screen on my Google pixel in just over an hour, oh and did I mention this is the same phone I ran over when it fell out of the window of a big box truck loaded with ice cream and then had a Dodge 2500 run it over as well? Well it is and I'm rating this place on that very phone. Trust me, go here and worry no more!
It is rare today to experience such fast and courteous service. This store is so professional and they know what they are doing. I would never trust my phone to any other store for repair.
The techs at this location were helpful and professional. They attempted to fix my phone (dropped in water) twice with no avail. They didn't charge me for their time and services. I tried to give the gentleman $20 and he refused to take it. These gentlemen are a class act group! Thanks so much!!
Fixed same day, within two hours of when I dropped it off. Would definitely recommend!
My fiancé and I have used them multiple times for our iphones and computers. The staff is great. they took me in without an appointment and found the issue within minutes. Being such a minor repair they were kind enough to not even charge me. its worth the 45m drive to know they have the capabilities to fix your stuff.
My iPhone 5s went dead suddenly while I was using it, though it still had a medium charge. Would not restart or respond to charger. Took phone to uBreakiFix as a “walk-in” due to many positive reviews. The technician listened patiently to my description and asked pertinent questions. He took the phone a few minutes he had diagnosed the problem as dust and lint fouling the charging jack connector and a bad battery (I told him I was reluctant to use canned compressed air to blow into the area because such sometimes blew liquid propellant out with the air. He agreed and said a compressed air pump was best, that I could bring the phone in to have the area cleaned for free). He went above and beyond as he did not have the proper replacement battery at that store, drove to another store on Cumberland Avenue, replaced the battery, checked it out to be sure the new battery was not defective (such things happen) and returned within an hour. I have my iPhone 5s back, important to me as I much prefer this small format which is no longer available. Superior, courteous and compassionate service with clear communication. I walked out the door with a total charge of $32 including tax. Your mileage will of course vary depending on what needs to be done, but their price list quite reasonable and that may understate. A 90 day warranty on all work is included. Thank you, Anthony. Highly recommended
So sorry it took me so long to comment on such excellence service.
Great discussion and teaching before the job is given to them. Awesome communication during their assessment and progress. Friendly and wonderful staff!
Fixed my broken phone!
Drop off and let em do their thing. Run an errand come back and problem solved. Very pleased, I will be back when I do it again
Literally the best phone repair service I've ever experienced. Drove 2 hours to come to this store, and would most certainly do it again.
Great services and prices!!
Great service
Hands down best customer service and repair. My husband had cracked the screen on his S8+ and of course, Verizon and other places wanted $400+ to replace it. Called Casey and not only were they able to fix it for less, but also expedited the parts needed for us. Well worth the drive from Statesville. Will recommend them to anyone that needs repair work done.
Very friendly. Good customer service. I will only use them for my repair
I dropped my phone as I was walking out of the airport and the screen cracked. I had been to a UBreakIFIx once before so I was relieved to see that there was one up here and that I wouldn't have to wait until I returned home to get my phone repaired. The service was phenomenal, as expected, and as price goes you can't beat them. I highly recommend to anyone needing a phone repair in the Sioux Falls area!!
Really fast and affordable help. I had a shattered screen and frame damage, but they had it completely fixed in under an hour and a half! Definelty reccomend!
Excellent service. They get whatever you need done in a timely manner. I've had two repairs and brought a friend in for one and all three times, they had it done in one day.
They are now a Samsung authorized repair center. I took my Galaxy S7 here to get the back glass replaced so I could preserve the water resistant rating. Quick and easy process, reasonable price. Repair was done in about an hour.
Great service! And so fast. The staff was very helpful.
I stopped in this past Sunday with a charging issue with my IPhoneX (it would not charge). I expressed to the gentleman at the counter that I wondered if the power port had gone bad. He said that he would be happy to bring it in the back and take a look at it. He came back a couple minutes later, plugged it in, and started charging right away. He said that the port was dirty. I asked him what I owed him, and he said “nothing at all, happy to help”. I know that this repair was not labor-intensive, but you can guess where I’ll go next time I need a repair! 5 stars in my book!
These guys have rescued me twice. First, broken cover on an iPhone 4S, about a year ago. They fixed it promptly & sold me a CellHelmet to protect it from being dropped. This week they took care of my Mac AirBook after the SSD (solid state drive) crashed & after Apple informed me that the Applecare warranty wouldn't cover it. These guys replaced the defective SSD with a new one for half the cost Apple was going to charge, and they did the recovery from my external backup to get me up & running again — a total of 4 days to order the new SSD, install it & do the recovery, half the time it would've taken if I'd sent it out to Apple. These guys are a reliable option when you've run into trouble with your electronic devices. -- Mike Schneider
WHAT HAPPENED: Came here for LCD screen replacement. Had to wait 1 month for parts ordered on eBay (pay 50% deposit). Once delivered, I brought my phone in for the replacement & was told that they would call me once they were done. Didn't receive any call until had to call them near to closing time to check. Don't think I would have gotten my phone back in time if I didn't call! Marcin, the manager & person working on my phone, informed that camera was damaged while attempting to pry open the screen. Both front & rear cameras couldn't be used. He would have to order the parts off eBay (?!) from China to replace the camera. First time I came here, I was told that parts are manufacturer-approved/OEM. So you can imagine the horror when he said parts are ordered from eBay & that they are reliable. He then requested remaining 50% payment, adding that if I left with an intact LCD screen and didn't care about my camera, they would have no way of ensuring that I will pay remaining 50%. #1, you cause more damage while replacing the screen. #2, you order eBay parts - while noting they are OEM - to replace the damage. #3. you request payment for unfinished & broken work. Horrible customer service policy & unreliable to expect from UBIF! Customers should not have to pay unless all damage was fixed, including those caused by the repair process! More problems the next day: Replaced screen is not responsive, keyboard lags, flashlight & vibrate function don't work. I wouldn't advise anyone to come here to fix their phones at all. You can find a better job elsewhere (even DIY). WHY 90-DAY WARRANTY DOESN'T MATTER: I am fully aware of the UBIF policy that phone is covered by 90 days warranty. Unfortunately, it's hard to trust them to do a good job after what happened. Brought in a perfectly working phone and by the end of the repair process, got back a phone that I barely use because crucial functions are damaged. While screen no longer has cracks, phone lacks a camera, flashlight, responsive screen & vibration - severely compromising quality of life when using a phone. To have them fix what they broke only means that they will order more eBay parts & replace the original parts. Reliability & legitimacy of these 3rd-party parts are questionable. I wouldn't be surprised if my phone broke even more when replacing these parts! These risks aren't worth taking, especially after they've broken customer trust & relationship. The only desired outcome left is either a refund or brand new replacement, both of which I doubt will be followed through after the kind of unprofessional service I received. UPDATE 07/16/19: Tyler from customer service (separate from this UBIF branch) reached out after I left a poor review on their website. He was professional, knowledgeable & helpful in trying to find mutual resolution. He agreed to speak to the full-time manager of this UBIF branch. Next day, he informed me to go back in for a 50% refund and to perform full diagnostics to verify the reported problems after the repair process. 2nd TRY 07/19/19: Went in for 2nd diagnostics by full-time manager, Mark. He was understanding, took this problem seriously & worked hard to resolve them. After ~3 hours, didn't hear back so went in to check on the status. He had decided to order a replacement used phone online. This would be faster & cheaper for both parties than if replacement parts were to be ordered, including delivery wait & workmanship time. Picked up replacement phone next week. So far, I'm happy with the replacement. It is identical specs to original phone and works as expected. Best compromise in this situation. Unfortunately, I still had to go through the hassle of the initial incidents, wait times, transferring phone data, and dealing with half-broken phone. For future customers, it seems this branch is pretty back-logged. If you don't hear from them, definitely call or go in to check the status of your repair. This was consistent in my experience throughout the process where I didn't hear back in the time agreed on & had to nudge.
Walked in without an appointment, cracked iPhone X screen, the crew was able to get it replaced within 45 minutes. Phone is like new, no issues at all!
UBreakiFix did an amazing job fixing my phone and it was very reasonable and quick. I would definitely recommend them to everyone!
Great experience. Very helpful!!!
amazing customer service. owner went well out of his way to make sure we had a good expierence. will recommend to any friends/family who need repairs.
This "branch" just opened but they are fully operational and ready to help! Great guys hope to not have to use them again, but if I have to I wouldn't go anywhere else!
Repaired my laptop fast with excellent quality and great customer service. Thank you. I would recommend this place for your repairs.
Daughter REALLY trashed the display on her iphone7 to the point that I thought it irrepairable. Dropped it off with Trey. Returned a couple of hours later and it looked good as new. Great job!
Staff was honest and helpful about my best options. Repairs were done quickly. And I was kept up to date during the entire process.
Great service, professional staff and quick turnaround.
Great service! Answered all my questions, gave me options, got it done early at a great cost! And personable staff! Highly recommend and will use again!
My daughter dropped her phone into water. They took it apart and tried to dry it out. They tried two different methods over 4 days. When they couldn't get it to work, they didn't charge me anything! Both of the guys I dealt with were very professional and helpful.
I broke the screen on my Samsung phone. They were able to fix it that day. Jon was very helpful. I would highly recommend them.
I For Sure Will Be Sending Others Here ... Thank You Again!
Quick and reliable services!
Awesome Guys, 5 star customer service. The reps were a pleasure to deal with and did a amazing job. My Note 8 and S8+ look brand new like I just opened them for the first time.
Great experience start to finish. Helped me me verify my phone build to insure that they got the right part. We made an appointment time to meet. They were waiting and installed the phone within the time they said they would. Professional operation. Great service.
I broke my iPhone 7 plus, this is the only place that said they'd fix it for under 300. They fixed it in 20minutes. (Had to order new screen took 3days)
I dropped my Note 8 and broke the screen. The guys at uBreakiFix had the parts in stock and fit me into an appointment for that afternoon. It took about an hour to replace the front and back (which had some scratches, so I decided to get it replaced too). The screen kit even included putting a new battery in. My phone is literally like brand new again. The guys were very friendly and very professional. I would absolutely go back there again - but hopefully won't need to.
Very straight forward and to the point. Very reasonable prices on parts and labor. Beats doing the repair myself! Thanks gents!
Helpful team that does all they can to make you devices work again!
Great service, highly recommend, they were quick, courteous, and helpful!!
Overall, very good experience, they replaced my cracked screen. I used my cellphone insurance through Verizon/Asurion, I psid $29 vs $149 for a new phone. When I arrived, they had my info in the system and got to work. They quoted me 2 hours, but they were done in 1 1/2. My screen looks amazing and they were very professional.
Colin was so helpful! He went above and beyond to fix my phone screen on a last minute notice. I have always loved coming to this location; they are so good at de-stressing the situation and Colin really turned my day around!
These guys know how to retrieve data, even when it looks hopeless. They stayed on mine for a week until they got my files, pictures and contacts.
Super fast (done in half the estimated time quoted) and friendly! THANK YOU
fast 30minute iphone 4 glass replacement, saved me a ton of money by not replacing my phone. i highly recommend this business and this location in particular.
I accidentally smashed a new Samsung 8 and thought it would never work again. But for a tidy sum of $250+ (A lot less than a new phone and not much more than the deductible and ready in another with many new components. Would I recommend them...yes
They are nice guys. Didn't charge me because my computer was broken.
From start to finish the process was seamless. Very nice, well mannered and informative staff.
Very professional service and they charge reasonable prices for their work. Will definitely come back if I have any electronic issues in the future!
They fixed my laptop in a couple of days and saved my job. Now my laptop is working better than ever! Thank you so much!
These people know what they are doing. Very friendly staff, knowledgeable, and when they say something will be ready at a date and time certain - they mean it! I would readily return there again, should I break my iPod.
Tim and staff are very professional and transparent in sharing of knowledgeable information. I felt that he took care of me like family. One of the best things that happened was the Geek Squad recommended them to me. That was rhier worst best advice. Because, i found my new tech shop, and now i have the word of mouth to recommend UBREAKITIFIX to everyone i know.
Wonderful team. Outstanding customer service. Quality repair, I highly recommend for your screen repair. Phone looks like new.
Very helpful. Would highly recommend.
Great customer service.
Fast turn around in my daughter's IPhone 8+. Professional and polite service.
Friendly and knowledgeable staff, had the parts in store and got mybrepair done within a couple hours. Prices were comparable to other places in town. Fixed my screen and LCD and my phone is like new. I would go back.
Replaced battery on Nexus 6P. Placed order by phone and 3 days later, left phone for 1-1/2hr. Done... Works great again... No shutdowns at 30% battery! Guys were very helpful with battery advice and efficient with change out.
Broke my screen and they fixed it in an hour. Good service
I drove an hour one way to bring my phone here because of the good reviews. I only had a minimally cracked screen and they said it would be done in an hour. I picked it up and paid them. Before I got home it was apparent that the screen wasn’t right, it wasn’t charging, and would shut off on its own and only turn on if it was plugged in. I called Right away and they told Me to bring it back Tomorrow. I drove another two hours to bring it back to them only to tell Me they broke it during screen installment and they were going to order a new phone and it would be here in two days. I drove another two hours to pick up this new Phone. They refused to refund me for the screen fix ($130.00). And gave me a referbished phone.
Fantastic. Fixed my 5S after I thought all hope was lost. Used parts that they already had and didn't even charge me!
They’re pro and trustworthy.
Very helpful! Nick was great and great to work with!
I went in for what I thought was a cracked screen on my phone, T-Mobile was more than willing to let me file a claim and charge me $175 but I thought I’d check to see how much it would cost to just repair the screen. Turns out it wasn’t the screen, just the tempered glass cover, the people here could have easily told me it was the screen and charged me for it but they were honest, helpful and super friendly. Highly recommend checking them out!
Fixed it and I am HAPPY
They don't worth even one star...supposed to fix my s8+ and I already talked to Samsung by phone and they gave me a ticket number for the fix and asked me to call them first and I did called them to let the am coming now and I described my cell status and the guy who works there said come over we will fix it for u and in couple days we will have your case color I said that's fine ...I went there and the manager was there talked to me said we don't fix this kind because we don't have it when I showed him the ticket number he said we don't work with any ticket ,I said I just talked to u guys by phone he said no u didn't then I showed him the phone number he said yes this is our number...I said ok just order the case for me he said samsung they don't have it....I wanna know why they opened a samsung repair and they kick out customers and how I can use my phone when it damage then ,,this is really bad reputation of sumsung by hiring unqualified people. Then I went to my carrier service next door the T-Mobile and upgraded my phone to the S9+
Great business for Samsung users in need of phone repairs!
Perfectly replaced a damaged screen on Pixel 2...excellent customer service and great prices
Nice folks. Free diagnostic
I went to this place before with a friend and she received wonderful service. This was the first store I thought of when I broke my phone.
Just had my expensive phone fixed prices were great! Clean inviting space. Customer service off the charts!! You won't be disappointed.
Very courteous staff. Quickly replaced battery for iPhone. Definitely exceeded expectations. Would absolutely recommend
Awesome customer service and had my screen replaced within an hour . Highly recommend this place.
I went to many places but this is the only one I will go again and again when it comes to electronics. Xbox, PlayStation, smartphones or an alien aircraft, they can fix it. Once I went in there with my Xbox One S, the engineer in the back room said it was a minor plug in and out error and charged me nothing for it. So the other guy in the front register came back and said “You’re all good to go”, and I promised them a 5 star review.
We took our iphone and ipad for screen issues and battery replacement, etc... We are always pleased with their service and customer service! They explain the problem well and repair made done professionally and also always prices are honest! Diagnostic is free so sometime when it's simple repair, they just let me leave with fixed item and money in my hand. ;) Highly recommend!
Just walked out of there, and my phone screen is great. I had dropped my phone multiple times and had a cracked screen and the LCD display went out earlier today. They got my fixed up within the hour. The phone screen is definitely different than what my iPhone came with, but it works just fine.
Great service, reasonable prices. Very knowledgeable employees!
They solved the issues I had with my iPhone 7 while I waited. Very friendly and knowledgeable. The prices were reasonable. I will be using them again!
I had a Samsung S9 back cover replaced. Absolutely no issues.
Quick and good service. Very helpful and polite.
Nice people
They were great. I made it to the store around 6pm and the tech was still able to help me. I really appreciate all the help. The repair was fast and costumer service was great. I would recommend. Thank you guys!
Everyone was really knowledgeable and helpful. Turned out my laptop was unsavable but they put the hard drive into a USB enclosure for me. The prices are a little high but you don't really have to worry about anything and diagnostics is free
Love them! Great service, very friendly!
Good place if you were to break your phone
My canon printer got an error message that I attempted to correct by following the owner's manual but could not .I Took my printer to uBreakiFix, a diagnostic was done, issue was found, and there was no charge.The issue was a piece of paper lodged in a space I did not see. I was impressed by their customer service. I will use them again and recommend their business to my friends and family. Thanks!
Really helpful staff especially Chris ...fast and efficient ! Great find .
They fixed my phone that I NEEDED for work in 10 minutes. Amazing customer service
I knew I was in for a great experience the moment I walked in their door. I was greeted right away and was given a cost and a turn around time that was more that acceptable. They delivered as promised. I would choose them again without hesitation.
Extremely professional, fair pricing and fast courteous service. Fixed a broken screen and proximity sensor in less than 30 minutes. Warranty included. Phone looks and works like new!!
Wet friendly, quick and offered discount for products just because.
They fixed my shattered note9 in less then 2 hours. Great customer service
A much cheaper alternative in an age of $1000 phones
Did an awesome job! Computer working great!
Love the crew that works there, very helpful and got my battery changed in my Google Pixel Gen 1 within a couple of hours. Saved me hundreds of $'s because I would have had to by a new one or hit my ins which would have costed double. Highly recommend this place on Callahan in Knoxville, Tn.!!
uBreakiFix ordered a new part, did thorough diagnostics, and spent a fair bit of effort trying to fix my phone. When they could not fix it in the end, they did not charge me any money (not even a diagnostic fee, which the phone manufacturer charges!) I was pleasantly surprised and think it shows a real commitment to solving customers' problems.
The guys at UbreakiFix are great! I had a broken screen on my Pixel 2 XL. The part was in stock and they had it replaced in less than an hour.
Tech is an amazing kind and very professional customer service superstar!! This place is very good and good people work there! The best in town!!
Excellent service. Prompt repair and very cost effective. I would highly recommend checking here before purchasing a new phone.
They were recommended by my AT&T store. Great job. Huge money saver! Very nice gentlemen in the store.
I recently went to the UbreakIfix in dumfries this past sunday. I must say, the service was fantastic. My phone was going crazy and i thought i’d be too late but it was open. An employee named Reyaz tended to me and said the fix would take an hour or so which isn’t bad but he finished in like 30 minutes. Explained everything thoroughly. Excellent service in and out in not even 45 minutes.
They can fix any electronic.
Not impressed. Took them 4 tries to fix wife's phone. They didn't seem to feel bad at all with me having to come back in a week. Their estimates on getting parts in where usually off by a week.
Very professional, had my phone fixed in 45 minutes, works like new.
Friendly staff and great customer service. Explained the details and work was performed within the time expected.
People very nice. Could not fix my phone but they did their best. Thank you anyways till next time.
I can't thank the guys enough at Ubreakifix,they replaced a broken front screen on my Samsung Galaxy S8, the service was fast, professional and reasonably priced will definitely recomend and use them again!
Great work, fast and what I consider a great price.
These guys are very friendly and professional. Was finally able to bring my phone in to get the screen fixed, they made it painless and let me know every step of the process. Thanks guys, loving my phone again!
Phone needed a battery. New one works like a charm
Thx Damian for the excellent service. I keep having booting problems with my 15” macbook pro (2011) apparently because of the new sierra high upgrade as it is very taxing on the old hardware. They got my computer working again. Always back up your data people especially if you own an older macbook pro as this is the 3rd time i have had to re install the operating system. They didn’t charge me for the install either. Thanks again, you guys are amazing!
Easy as ‘1-2-3’! 1. Filed claim with phone carrier 2. Dropped off the phone to ubreakifix 3. Picked up the phone after a movie Phone is good as new and my payment is on my phone bill
Fast, affordable, and reliable service.
I went in to get my charging port repaired, fully expecting to pay upwards of a hundred dollars. The guy at the desk fixed it for free, and in only about 2 minutes. They totally could have charged me , and I would have been none the wiser.
I had an amazing experience 10\10
Charles did such a great job walking me through my repair options for my first laptop and gave me free advice about my second mini-laptop which was only experiencing lack of memory (an external drive is required). He also left me a timely voicemail message following up on the status of my device. When I called the next day, Nathaniel additionally gave me ample information about the anti-virus software programs that they recommend. I'm so happy that they were able to swiftly resolve my laptop issues!
Great experience with John and Damian. Easy, quick, and fixed.
Great experience with Galaxy S9 repair. Fast, friendly service. Highly recommend.
Great local business. Fast turn time and friendly customer service.
Seems different than the last time I brought my computer here..questionable customer service. When I asked questions, I was most commonly answered with a "uh huh" and had to tell them it was a question. When the guy brought my computer out to me he was sort of haphazardly balancing it in one hand, and I thought he was going to drop it. Staff seemed uninterested in helping customers. My last experience here was very different.
They fixed my phone quickly and for cheap. Great customer service. Fast service!
Thank you very much ubreakifix, came in with a broken charge port for my iphone 5 and a cracked/ broken screen on my new iphone 6 plus. Both were fixed and fully functional within the hour and not only did I receive a phone call back but an email to let me know that I could come and pick them up both my phones before 7 but unfortunately didn't check the voicemail until 6:50 pm. When I called them back to let them know that there was no way I could make it there by closing time a sales associate told me he would drop both of them off too me. When I met up with him he let me make sure both were fully functioning, spoke with me about other repairs for other devices i.e. laptops and shorted out headphone jacks , and even brought the receipt. They went above and beyond with amazing customer service and will be bringing in other electronics for repair because they can fix it all
My girlfriends screen was replaced here and within 2 days, part of the screen was unresponsive. We contacted Apple to have it looked at and when ubreakifix replaced the screen, they used a generic brand screen instead of an Apple certified screen and now Apple can’t even touch the phone. The warranty on the replacement is void so I now basically have a paperweight instead of a working, $1,000 phone, unless I want to pay AGAIN to have a knockoff screen installed.
Such a pleasant, courteous experience here with Zach. He explained the process and then told me my phone would be ready within 2 hours. Upon pick up Zach pointed out that I needed a new case and that they offered the liquid screen protector. I agreed to the liquid screen protector and Zach was nice enough to install it for me. Would definitely recommend this place hands down for anyone with cellphone or tablet issues concerning the screen or buttons.
Had a new screen put in my phone they were very fast and professional at getting it taken care of.
I had to get my iPhone 6 battery replaced ... was trying to get it done at Apple Store but it was such a hassle. For just a little bit more money it saved me a ton of time and was done in 30 minutes. Highly recommend
Fast, friendly and professional!
Great service! It took longer than expected but they were very apologetic and did an amazing job. I will definitely refer!
I was at the store where I originally purchased my phone. Like always the young lady working refused to help me but sugested I go to uBreakFix. The gentleman in the store Monte was extremely helpful. He was able to fix my problem as soon as I handed him my phone. I will always use this store for all my cell phone needs. Once again I totally recommend this store to anyone needing their cell phone fixed or their questions answered. Thanks so much Monte
they were amazing! nice people and great service! recommend to anyone!
I had an incredible great experience when samsung sent me to have my volume checked. Marc took my phone to the back and returned with a working phone. He was kind and satisfied the problem within minutes.
I cracked the screen on my Galaxy S8 last weekend and brought it in to the store yesterday afternoon. Nathan took great care of me and had my repair done at the time promised (with Samsung OEM parts!). I hope I don't have to repair my phone again but if I do I'm going back to the uBreakiFix store in Sandy. Can't recommend them enough if you have a broken device.
Phone was stuck in talkback mode and Willie helped me out! Really nice place
This pace is so awesome my phone is brand new all over ...not only with new screen but new frame and with more features!!!
Nice people will try to help always
I called w every phone repair store i could find. No one had the part I needed. I need my phone for work and needed it fixed the same day. They had the part I needed. When I brought it in, they made sure everything on my phone was working and said. They gaurantee to return the phone in the same or better condition. They also gave me a free screen protector and we're happy to help. It was done in 2 hours. I would recommend to anyone who needs a phone repaired.
Awesome guys! Very knowledgeable and friendly! I highly recommend this place if you need any type of electronic devices fixed!
Super friendly and fast. Highly recommend.
UBreakIFix was so quick and easy. Nice, clean building with very helpful workers. Definitely would come again if I ever had an issue with my iPhone!
More than willing to help!
The service I needed was completed perfectly. No problems or hassles. Friendly staff too.
We were traveling through Wisconsin when I dropped my phone and shattered the glass. Ubreakifix were willing to help us even though it was getting close to their closing time. The staff were professional, efficient and very kind. They got the phone fixed, answered all our questions and got us back on the road in record time. Thank you ubreakifix staff!
Just had them fix up my iphone screen. They had it done in a half an hour. When I arrived they came out, shook my hand, and told me everything I needed to know. Great service, great repair! I would highly recommend these guys!
These guys are great!!!. My granddaughter dropped her phone and broke screen, they repaired in about an hour and she was so happy. Tks to this great service to the LKN community. Call them if you have a problem.
Very friendly. Fairly priced. Do jobs that require sodering. Only one complaint. I brought in a phone to have the charge port replaced and it took them a whole week to get to it because the forgot they had it. I asked for it to be shipped back to my residence, wait 10 days just to find out they forgot to send it. My advice is to call and usher then along
I want to give this company a HUGE SHOUTOUT! I took my phone there today from Rocky Mount with a cracked up screen and not feeling hopeful even with insurance. They told me what needed to be done and it would take an hour or so. They closed at 7 and hopefully it would be ready. Well, at 5:55, I went to dinner and returned at 6:50. It was ready, it was fixed and you couldn't tell that it had been cracked up. I had insurance luckily, but I will pay the cost for customer service and the professionalism. Thank you so much!! I appreciate your service, more than you know.
This was a great experience!!
My ☎ was done in an hour! Great job!
Quick, inexpensive, friendly service. Looks perfect.
Like a bonehead I dropped my phone, cracked the screen and damaged the LCD. The staff at uBreakiFix were really knowledgable and nice. They were able to fix me up in about half an hour! I hope to never need their service again but would return without question if needed
Very helpful and very timely. Price is very nice! Definitely recommend!
Easy quotes and normally done faster than expected
I like them for the price and convenience. I had the Google pixel 2 repaired. They did a nice job. 2-3 hours isn't long compared to if you send it off to Google. My only critical comment is communication could be better. The guy I came in had no idea of my appointment. And I had called for the part. Kind of rude. I don't think he was a people person. But the second guy was way nicer when I came in to pick it up.
Great and efficient service. Left happy.
Took my xbox in a week ago because the fan was making a loud noise and possible liquid damage. They said that they saw no liquid damage but i still asked them to clean it out which they did and they found out that the fan was making a loud noise because a disk was stuck in the game which they removed. My problem is now since they took my game apart the bottom part is very loose which it wasn't like that before. I took it back into the store and they claimed its like that because its held together by clips and when you take it apart to repair it the clips get loose :/ now when i hook my cords up in the back of the game they're very loose and they continuously fall out the back which it wasn't like that before.
Above and beyond what I expected. They repaired my phone quickly and even went through warranty for me. Couldn't be more satisfied. 10/5.
Was more than I was hoping to pay, however the service was amazing. The job was done in the exact amount of time estimated to me, and my phone looks brand new again. Recommending to everyone I know.
I have a new name for this place: UBreakWeBreakitMore. Please stay away from this shady business. Their technical skills are shaky for working on laptops and they are unprofessional and downright rude and bordering on hostile. I am going to report them where I can. Then I will call the Better Business Bureau and even the Falls Church City Police because they need to know about such a business in their city. I took my laptop in for a repair and after four weeks or so of going back and forth of bad communication, no follow up, and waiting for parts, etc, they said they couldn't do the job. And here's the best part. They gave me back a damaged and unusable computer and pretended (downright lied, actually) that was the shape I gave it to them. I really wish I would have taken a picture. I will shy away from writing a long review but my ASUS laptop computer was working just fine. There was a crack in the back that they said was fixable. After failing to fix it they simply couldn't put it back together. The screen is now completely detached and there's a piece they couldn't put back above the keyboard. There's now a huge gap. (I would I could post pics). I would forgive a lot (stuff happens during repairs) but they were such jerks about the whole process. They were hostile and offered me no recourse, no apologies, no credit, etc. I have never encountered such a bad business and neither should you. Stay away!
Dropped off a water damaged phone expecting it to done for but I was pleasantly surprised when the tech called me and said it was back working. The free diagnosis service is awesome for someone who is deciding whether or not it's worth it to save an old phone or put the money into a new one.
Do yourself a favor.... take your electronic device's to these fellows. If you need service, I've found no place better. Seriously. These guys make more time in my day by fixing the things I don't want to learn about. Highly recommend.
The down Volume button was stuck keeping my phone on mute. The mall fix it store told me it would be Monday before they could fix it. Stopped in at this store and they looked at it right away to see if it was a quick fix. A few minutes later they handed me my fixed phone, NO CHARGE! They just needed to loosen a screw! Nice people!!
Brought in my phone that had a cracked screen and they had it fixed and working in under an hour . Highly knowledge staff and would recommend for any repair.
Was friendly, fast, and efficient!
Zach is amazing!! Helped me with everything I needed and answered every question. 10/10 service.
Quick, kind, and I felt the pricing was fair. iPhone 6 Plus screen and battery
I would recommend this place to all my friends. Very pleased with the work.
These guys are awesome. They're partnered with Samsung and specifically authorized by them to work on their phones and they ensure that the phone is functional before and after they do the repair. As part of their partnership they have to make sure that the phones retain their water resistance, which is great. Also, since I had a Note 9, part of the screen repair included replacing the outer shell since it's all one piece. My phone looks brand new.
I had a broken hdmi port for my PS4 and it was fixed very fast. The people in there are super nice and work their hardest to get to get your device fixed. I will definitely go back if I need anything else fixed
Lauren's mom visiting from out of town. Dropped phone, recommended to go there by Verizon. They did a great job, took 1.5 hours. Thanks Harold. Would recommend definitely!
Excellent service
Fantastic experience! They replaced my wife's iPhone battery in about an hour, instead of having to wait 4 days to get an appointment at the Apple Store. Great job!
Great customer service, attention and how to approach the client. Got the job done in a reasonable time.
Wonderful experience and extremely quick and was completed and fixed!!! The owner / fixer guy was very nice also !
Fast service and great people. The guy was very knowledgeable about my phone and clearly knew his way around all phones. Would very much go here again!
I went in not knowing what was wrong with my phone's sd card, and they couldn't fix it, but gave me advice and told me other places to try. They were very knowledgable and happy to help! Will go back for future problems if needed!
Dameon was awesome! No hassle fixes and quality work!
Great service and reasonable price.
Quick and excellent service. Lucky to have them in our area
Very professional and trustworthy. They are partnered with Samsung and are an official repair center for them. I walked right in and they repaired my phone and it is looking just like the day I purchaed it. They have the lowest prices and better ratings than anyone else .Would definitely recommend!!
Was having problems with my charging port for the past couple months so I called samsung and they recommended me to this place. Walked in handed the phone to a young man there named Conner. Took approximately 5 seconds for him to know exactly what was wrong with it. He said my port had to much debris packed in it. He politely asked me to give him 20 minutes to see what he could do. Maybe even sooner than the 20 minutes he asked for he came back out said my phone was fixed and ready to go and even cleaned it up a little for me. Asked him the price for the fix and he told me no cost and that it was his pleasure to help. I strongly recommend this place to anybody with cellular troubles. Conner is a brilliant young man that is very good at his job and very informative. Saved me from spending $800 for a new phone. They will forever have my business!!!
I was very happy with the service provided on my repair. Throughout the repair process I was updated and informed on everything. Definitely would recommend
I would like to update my review, I brought my mothers phone to fix her screen. And they did a good job. Then they told me they would replace her battery the same price as Apple at a later time. When my mother went back,there was some miscommunication in price and it was not what they told us initially so we left upset. They reached out to us and told us they would honored the previous conversation. They took the extra step to meet the customers needs and that says a lot of a business. So thank you :)
Marc was very helpful and truthful...I highly recommend this place!!
Broke my phone by lunch came in at 3pm. They tell me they are slammed and will do what they can. Before the end of the day had my phone fixed. These guys delivered the best service I have had with any phone shop! They've earned lifelong buisness.
This business had many opportunities to screw me during my interaction with them. Instead of taking advantage of me, however, they provided some of the finest customer service I have ever received. The employees are friendly and competent. They treated me fairly and with respect. I also feel that their services are reasonably priced. I definitely recommend giving them a call when your phone or tablet needs repair.
I’ve been to this location twice and both times was able to get the help I needed very quickly. When my company IT couldn’t fix the problem, these guys did. Very thankful to have them nearby.
It would have been 5 stars. You were so close but your know-it-all apparently deaf employee refused to hear that I had coordinated my visit prior to ensure parts were on hand. Turns out that indeed the parts were on hand. You get one shot.
Knowledgeable, friendly and professional. Great job!!
I have used uBreakiFix in Falls Church City for device repairs within the last 12 months. Marco has done an outstanding job and has gone above and beyond to insure that my family's devices were repaired in a timely manner. He is very honest, knowledgeable, and professional. My experience with this place has been very positive and would highly recommend them. Thank you Marco for all your help
I could not be happier with the service & affordable price @ UbreakiFix in Huntersville! The staff was awesome & fixed my phone fast, after I accidentally drove over my Google Pixel this morning! This was the first phone in 15+ years I've destroyed, they were able to fix it in less than 2 hours & for less than a nearby competitor! Plus you know I saved hundreds by not buying a replacement from Verizon!
Jaron not only did a great job with customer service he repaired my iPad mini screen the same afternoon. Very happy I choose this company to fix my screen.
I was told my screen repair would take an hour but it took longer. No worries though. Everything is back to normal and my screen looks great. I recommend to anyone looking to fix their phone/tablet/laptop/or most anything else. The staff is super friendly. You won't be disappointed.
I was pleasantly surprised during my visit to this store. It took them less than fifteen minutes to replace my cracked iPhone screen and the staff was so friendly and helpful. I'd definitely come back, but hope I don't need to!
I highly recommend this place. They were very fast with getting my screens fixed and extremely polite. They were helpful with more than just the screens I needed replace as well!!
The service is great, I always come here for my devices. They are always friendly. What more can you ask?
Had a fantastic experience with the whole staff I had 2 s8's that needed to be fixed and they had it done within 2 hours. Plus they were 140 dollars cheaper than any of the competition. I'll definitely be bringing my business back to them.
absolutely terrible. ive had so many problems with them fixing my ps4. go anywhere eise if u can.
Had a laptop LCD that was damaged... these guys did a great job fixing it... When you are in a time crunch and can't spare the time to fix something yourself, it is hard to leave your electronics in the hand of others. They understood my needs and I kept my laptop in my possession until the part came in and they replaced it within a reasonable time frame. No complaints here, I'd definitely come back for other issues!
I tripped over my dog yesterday and dropped my iPhone on the tile floor and it was a mess! I use it not only as my personal phone, but also to schedule clients for my business. I scheduled an appointment for today, got there a bit early and was happy they could fix it right away. I was in and out in a half hour. Very happy!
My daughter's iphone was broken, the glass AND it wouldn't power on. I made several calls and was unable to get it fixed due to the high cost. UBREAKIFIX quoted me a low price and kept their word...GREAT service, friendly, efficient and reasonably priced!
Fixed my Samsung Galaxy Note9 fingerprint sensor. Great place for all your repair needs. Please don't hesitate to call or visit!
Quick, cheap, and great customer service what's not to love!!! A+++
10/10 recommend Skylar to fix your broken screen. The BEST.
They can repair on cellphones, but can't fix more damage on cellphone. Any your cellphone can replace new cellphone batter than more price for repairs.
uBreakiFix’s employees seemed attentive and personable. They fixed my iPhone 6S’s charging port within less than an hour!
These guys are in the miracle business. Ubreakifix is right around the corner and had good reviews, so I took my daughter's abused laptop to see if there was any hope left. 24 hours later, I have it back and it looks amazing. The cost was at the lower end of my estimate. 100% satisfied.
Excellent customer service and were fair on the price
Just got back from having the broken glass on my 5S replaced. The staff at uBreakiFix were polite and extremely knowledgeable. Most impressively, my phone was ready in 45 minutes! All for $100 + tax, you can't ask for a better deal than that. Hopefully I won't need any more glass replacements on my devices (knock on wood) but should the need arise, I'll definitely be heading back here. Cheers.
These guys put up with my awful laptop for about a month. Amazing service at all locations
Great place was done in less time then said and works amazingly
iPad Air had a broken screen. uBreakiFix on Oberlin had a replacement screen in stock & completed the repair in less than 24 hours. Staff very friendly & helpful.
This place is great! The diagnostic is free which is hard to beat, but their prices for repairs are also very reasonable. After taking my laptop to MicroCenter and being told they couldn't (or just wouldn't) fix it, I tried uBreakiFix and was shocked when they said yeah no problem we'll fix it! And indeed they did. My laptop is in great shape and I was saved from having to buy a whole new one.
They were quick, did more than just a screen and LCD replacement, officially partnered with Samsung (warranty included), and for much cheaper price than anywhere else. Perfection.
They replaced the glass & home button on my mini iPad. Did a great job & had it back to me in a couple hours. Pleasant, knowledgeable, prompt, & reasonably priced. Would definitely recommend.
I would never recommend this place to have your phone repaired. When I went there to try getting my first Boostmobile Android Kyocera Hydro Reach LCD replaced on Martin Luther King Holiday 2018, those employees were too lazy to order a new part for to replace my old screen. Also, they would not let me spend $200 for the new part for my Hydro Reach even if I had that amount of money to get it fixed. Maybe, they were too overprotective trying to tell me how much money to spend for a repair. If I were you, I would never go back to that shop again in my life. Their service was very poor to me.
Customer service was helpful and knowledgeable of what was happening with my device. especially since my specific phone took twice as long Which is due to my samsung not being able to download the diagnostic app. Normally it takes about 3 hours from dop off to pick up. This was Not the stores fualt. Samsung certified workshop only other complaint besides the time which was rare case. was a super small amount of light bleeds on the edges through the glue/adhesive water proof. more so on the sides than the top and bottom. always happens when the screen gets replaced which i noticed in all screens replaced. Put on a case and that will go away!!!!!!! total repair was about 300 for both panels front and back. since both were craked. New screen is OEM screen from Samsungs factory. which is exactly what i wanted. same day oem replacement. overall super happy with the service. just wished it was a bit faster.
My screen broke on my Samsung tablet. They replaced the tablet from another used tablet I bought that had other problems. Fast and inexpensive.
Dropped my phone, shattered my screen , took it in and it was fixed within a hour or so. Definitely recommend getting your electronics fixed here. Hassle free!!
Great customer service and my phone looks brand new again.
Can fix your phone like they did with mine..
Didn't fix my issue with my S9+, but I didn't expect them to deal with water damage. Just needed proper diagnostics before handing phone over to Samsung. Would use them again.
The mascot in the pink backpack was amazing. They were amazing and fast. Call first to make sure they have a spot available. Thank you!!!
Ubreakifix is a quick and efficient store, the service is great, and the prices seem competitive. Damien was very helpful over the phone and in the store during both diagnostic and pick up periods. I heard good things about the store from a family member and it turns out Damien helped us both. Tech know-how is pretty strong at this place and they’ve seen everything before. I’d highly recommend.
i went to these guys to get a free diagnostic for my pc. then they mysteriously fix it and demand money then when i refuse it saying that i didnt agree to it they then say they will put it back the way it was before but when i got my pc back it didnt even turn on which wasn't the issue when i brought it in. so i check the motherboard sure enough its broken with it being chipped. i replaced the motherboard and got a new one but man im never going to these guys again.
These guys are the best. They are knowledgeable, and polite. Very nice people. They assisted in making special arrangements for me as I did not have enough money to repair my phone immediately.
Had to replace my iPhone battery since it's been dying on me unreliably. They replaced it for me and I was in and out in 10 minutes and I have a 90-day guarantee. Would definitely go back with any other issues.
Was told by us cellular that I needed a new charging port for my s7 took it here and the awesome staff took some time and just cleaned it. It works great. Thanks again will do business again.
Great Service. They fixed a complex issue my IT guy couldn't
Shattered my phone screen this afternoon (Sunday)...called these guys and they had it fixed and back to me within 2 hours. Couldn't have been happier with the service!
Had a cracked screen replaced here on my Pixel 2 XL. Service was friendly and turnaround very quick. When something went wrong with the adhesive used, I was able to return the device and have it fixed within an hour. Shop uses OEM parts and installation guides, making sure you get the same quality components you paid for when you first bought that expensive smartphone.
The service was fantastic. They had my son's iPhone 6 screen fixed in 30 minutes. I would definitely recommend them.
Fixed my phone fast, reasonable prices, friendly sraff.
UBreakiFix was straightforward, honest, fast, and fixed my laptop issue. They gave me options and explained everything clearly. Jose is very knowledgeable and competent and Damien was friendly and helpful. Great experience!
Screen replacement - they did a great job. Courteous and nice . Prompt.
Just left the store with some great advice and quick and painless repair work and oh yeah the best part the customer service was above and beyond thanks Terrance.
They were very helpful and were able to explain things to us
Wonderful experience. Thank you! Joe is awesome.
They did such a GREAT job on my galaxy S9. I would HIGHLY recommend this service to anyone who has a broken electronic.
Thanks to Nathaniel my husband has his samsung galaxy s8 plus back in operation!!! Very nice and polite guys!!! Thanks again!!! We will go back for all our tech needs!!!
(Samsung s9 Plus SIM card screw up) The guys weren't able to repair my phone due to the damage I caused to it but gave me all the information I needed to get a new one from Samsung. I will absolutely be using this location if I need repairs in the future. Respectful, professional and all around great people. Highly recommended!
These guys Always work hard to insure we get what we need on our phones. A talented group of guys.
Brought a PS4 in after bringing it elsewhere. The other place charged $50 just to look at it and charged another $80 for a cleaning. Got it home and remote would not turn on PlayStation and had to be right in front of it to recognize it. I fugured it was the bluetooth antennae. I brought it into uBreakiFix and they were friendly and helpful. They had the PlayStation an hour and had it fixed. Found out picking it up the other place had not only not cleaned it, but also had not put it back together correctly. Don't waste your time at any other place in town. Bring it to these guys.
Great experience from start to finish. I set up an appointment on line and received an advance call from Casey within an hour to discuss the problem with my MacBook before I even brought it in. While they had my laptop, he kept me up to date every step of the way, managing my expectations so that I always knew exactly what was going on; and within just a few hours after my appointment, it was fixed. Should the need ever again arise, they'll have my business.
Trustworthy - I was sent to UbreakiFix via Verizon due to what they thought was an antenna issue. The tech at UbreakiFix took my phone apart to fix the problem...only to find a few loose wires. I believe the wire issues was thanks to a different phone repair place replacing my battery several weeks ago. I am definitely not a "tech guy" so I would not have known what was done to my phone while in the hands of these guys. Luckily for me, they were honest and told me no antenna was needed and only a wire or two needed to be reconnected. They gained a life long customer after this experience.
Thought phone screen was broken, had them order parts with 50% deposit. Once they took it apart it was only a plexi glass cover that was cracked that I didn't realize was on the phone when I bought it. I offered to pay for their labor, but they didn't charge me, and refunded my deposit. When I do break something in the future UbreakiFix will be where I take it. Straightforward and honest
My Samsung Galaxy S8 had a crack (really a hole) and the screen was functioning enough to last a little while. I had to wait 2 days in order to make it to Sioux Falls but the fix only took 2 hours!! Now the screen looks as if nothing had ever happened! They even replaced my battery while they had my phone open at no charge! The only bad thing I had was after the fix my phone kept having a popup as if it wasnt recognizing the screen. It lasted for about an hour but eventually went away.
Nice Customer service. No rush. Always helpful.
Service was great! Phone is back to new!
I had my laptop serviced over there. They took 1 week to get it fixed. Really good service and they make sure the problem is fixed. They continuously kept me updated on my laptop through messages and email. Would recommend to friends and others.
WOW! I was impressed when I walked in the door. Everyone was greeted promptly. My problem was corrected under warranty and they ran tests on my Note 8 for everything from water tightness to a firmware check (which needed an update). Replaced my camera quickly while I had lunch. If everyone who ran a business treated people like this they would be a lot more successful. Thank you UbreakIFix.
Awesome pricing and very timely. They were able to get my replacement part quicker than promised and notified me as soon as it came in. Highly recommemded!
Great experience and really reasonable price.
I sent my phone in on Sunday. They said they would look at it for 24-48 hours. It is Thursday afternoon, and I got no phone call about my phone since.
Nice staff 10 out of 10 .! Fast & intelligent .!
ALex fixed my Mac computer and it looks like new!!!!
The staff was really friendly, knowledgeable and willing to help. Nate was great
I updated my iPhone and my phone stopped working afterwards. I went to another phone repair store and they wouldn't even look at my phone. I went to ubreakifix and they went above and beyond to solve my phone issues. Great job fellas!
Took in 3 phones to be fixed they were unable to fix any of them.
Excellent service. Very helpful in explaining computer problem. Very fair price. They will be my "go to guys" for all my computer needs. Highly recommend.
Worse service ever. Asked me to bring the part with a promise to take full responsibility of any damage while fixing the part. I bought the part and visited second time. They told me we won’t take any responsibility. Broken Promise. Never recommend
Brought phone in under Samsung warranty repair at 1245 on a saturday. First they said they would call me within two hours to pick it up, so at 330 I called them for the status. I was told to come pick up my phone in a half hour, and it would be ready. This immediately made me question how they knew it would be ready then if its not ready now. They told me not to worry, because they had already replaced the camera and it was working, they just needed to complete their testing. I was skeptical, but I wanted my phone back so came back in a half hour. When I arrived they gave me my phone and said they had replaced the camera and everything was working. However my first test of simply opening the camera app immediately failed. They told me that it worked a minute ago and must be the board and I would have to send it to Samsung for replacement. So I talk to Samsung and head home. Then later that night I plug in my phone to begin charging my phone and nothing happens. So not only did they not fix my camera, but they broke my charging port. I think their name should be changed to uBreakIBreakMore. Not very clever, but indicative of my experience.
Guys on the phone & in store were knowledgeable, they diagnosis your issue for FREE. They said it'd take 2 1/2 hours & was done in maybe 1 1/2?? Friendly & easily explained my screen was bad, needed new one & was indeed still covered by my phone's warranty so no charge!! Plus, I didn't realize they fix it all - so I'm bringing my messed up laptop in first chance I get. No appointment needed, which I love!
This place is awesome. Fixed my phone right up after a free diagnostic and it’s working again. Heck of a lot better than buying a new one.
This tech were very skillful he gets a 10+
Excellent service, transparent process, great communication. Recently had my GP3XL screen replaced and while quite expensive, I am happy with the overall process and result. I highly recommend this repair shop.
They were very friendly, informative, didn't try to,do a sale pitch. Overall they were good and I would definitely go back.
The staff here are super friendly, helpful, efficient and honest. We bring all of our devices here when in need of repair. We highly recommend them!!
Knowledgeable staff and they got my phone fixed in about 3-4 hrs (replacing internal board).
Friendly staff. Concerned about the happiness of their customer.
T Wow they are so awesome .I can't believe it took less than five minutes to fix my phone problem, when none of the other people could. Trust me they did try hard. Thay will have my business for life. Don't waste your money anywhere else.
I highly recommend the Sioux Falls location! Thank you for your assistance and wonderful service!
I went there to replace my iPhone 7 Plus damaged screen and it took them less than an hour to fix it and the quality of their work is superb. I highly recommend them if you are looking to fix your phone.
These guys took me in last minute and fixed my power cord for my laptop for only 20 bucks. If they didn't fix it for me I would have had to pay $89 plus tax for a new one. These guys were super friendly, knowledgeable and professional.
The best service ever. Couldn’t fix the wii. But they researched and found ya another at a reasonable price! We aren’t ready to give up our wii yet
If you need a repair on your phone or computer go to here
Replaced battery on my Iphone6 within a half hour. Maybe 45 mins. Very courteous staff. No complaints. I will be back. Thanks!
We stopped in to have a phone looked at and Jon helped us and was very friendly and courteous.
Michael at uBreakiFix was courteous kind & expedient with my last minute unexpected cracked screen
Great service! Would definitely recommend!
Awesome customer service! My cell phone had water damage and would not cut on. I walked into the retail store on Oberlin and Rob saved the day! I dropped my iPhone off at 2pm and Rob had my phone up and going by 5pm! I will definitely be coming back and will share my experience with friends and family! Thank you again Rob for saving me a lot of time and $$!!
Awesome service! In and out in 45 minutes with a “new phone”!!
Professional all the way. Was ready @ time promised. Work was done properly. I am hard to please but. I can only say “Well Done “
They are a little vague over the phone when it came to my situation of replacing my screen for my laptop. Once I got to the store they were much better. The price seemed a bit higher than I might expect but not outrageous. The guy quoted me an hour to do the replacement since I already had the new screen. He called about 10mins after I left and said it was done. Very friendly and showed me that it was in working order.
Very clean, minimalist store. Highly knowledgeable staff with great manners. I didn't expect them to have the pieces for my repair already in stock, but they did! I dropped my phone off for repairs at 12:30, and was able to pick it back up after I got off work with my repairs made.
If it is broken, I believe uBreakiFix can repair it. I took them two MacBook Air laptops that Apple said would be cheaper to buy new laptops than to repair them, due to the extent of the water damage. After uBreakiFix repaired an iPhone for me, I decided to have them take a look at the laptops. Long story short, I did, they did, and now I have two, very functional MacBook Air laptops again. And, the costs was so reasonable you would not imagine my joy at paying the bill. My expectation was that they might get one of them to function properly...I have both. At this point, any future troubles I may have with any of my computers or phones, uBreakiFix is my first option for evaluation and repair. On top of that, they were truly great to work with. If you think there is no hope for your device, I highly recommend you give uBreakiFix a try. You have nothing to lose. Outstanding job guys! Thank you.
Guys were very helpful and the repair was done in just a few hours. Phones battery was bad and the screen was bulging. They replaced both. Looks like new and way better price than the cost of a new phone.
The guys were very helpful.
Super Fast and Very Knowledgeable. Had a macbook that was needing repair. The guys here did the repair work in 1/2 the time and 1/2 the cost as quoter by apple. They kept me informed all the way as to progress and even though they repaired more than they quoted, they kept the quoted price. I would highly recommend using them for any repairs on laptops or cell phones. thanks guys.
This company is amazing. I had been to two different stores who said they couldn't fix it. I walked right in and figured they couldn't fix it. I told him what the other two stores had told me and he said to give him one minute. He went back to the back and came back 2 minutes later with a FIXED PHONE! I love love love them! And they are really nice people!
Zach not only quickly fixed the glass on my phone but he also noticed during his repair that my home key button had shifted and put it back in place so that I could regain full use of my device. He was professional and personable and completed excellent service. I got my phone back within a few hours and I've been smiling every since. Definitely go and see him!
Fast thorough service and long warranty options! Really fast service, in and out in under an hour.
Even though they couldn’t fix the issue, they took all the necessary steps to try. Service was great, and they got back to me promptly, and even offered alternate options for getting rid of the product.
Avoid this place at all cost. I called ahead to make sure they had the part in to fix my phone. Samsung Galaxy Note 9. They said they did and quoted me $249 to fix my phone. I told the guy on the phone, that this was a warranty repair from Samsung, for a image burnt into the screen, also know as “screen burn in” I get there, the guy looks at the phone and tells me, he would have to charge me $249 to fix it. That he can’t fix my phone under warranty after I drove an hour to have it fixed. I asked what the issue was, the guy tells me, the phone has 1 scratch on the screen. And that he can’t fix it under warranty. Mind you my note 9 is in immaculate condition. It has never been out of a case or without a screen protector. So I drive 5 miles down the road, to the uBreakiFix in Charlotte, the guys down there took the phone in, are repairing it under warranty and could not believe the huntersville location turned my repair away. Not only did this employee, try to charge me $249, he also argued with me, about the non existent scratch on the screen. I asked him to show me where the scratch was, he got defensive and said “ I don’t have to show you where the scratch is, I am refusing to fix this phone under warranty”. The huntersville uBreakiFix location is by far the worst cell phone repair customer serviced I have ever received, I will definitely call corporate and leave a bad review on every possible place that I can. The owner needs to be made aware of how incompetent his employees are in that location, Turning away money and wasting peoples time. I called to make an appointment for 4:30pm on June 6th 2019. The man who answered the phone said they were “dead” and there was no need to make an appointment. He just told me to come in, I am writing this post off my wife’s, gmail. But if you review the footage of the cameras, between 4:30pm-4:40pm June 6th, you will see a man come in, In a black addidas teeshirt, with blue jeans on. I love ubreakifix and have met the owner chuck at the Greensboro and Burlington locations several times. Very nice staff and always willing to help you out. There was a HUGE DIFFERENCE in visiting the Greensboro and Burlington store for my repairs and the huntersville location. My name is Lee Rintaniemi and your welcome to search the many repairs, ubreakifix has done for me, never once have I been this disrespected or insulted by a ubreakifix employee. Again, when I tried to explain to the guy, even if there was a scratch on the screen, WHICH THERE WAS NOT! As long as you can not feel it with your finger nail, Samsung will honor the repair. The employee got even more rude and disrespectful with me, and told me he doesn’t have to show me where the scratch is raising his voice to me as he said it. I literally drove a couple miles down the road, to the next ubreakifix and had the repair done. But I can assure any human being, including the owner, if a person spoke to you the way your employee did me, you would agree, he does not belong in any environment that involves customer service.
Wow...what can I say? UBREAKIFIX is incredible! I was worried that a replacement glass for my Galaxy S8 would not be as good as the original, but it's just as good...if not better somehow. Damien and Jose were great from start to finish. I had a hard to find bezel color around my glass display, but they pulled a lot of strings and found the right color. I simply dropped my phone off and picked it up a couple hours later. Just like new again! The Falls Church location is just great! I am so happy now. I just couldn't live with a cracked glass a day longer. The guys here are so awesome and personable. The price is good, and no need to ship phone off and have it wiped clean like with a warranty repair. I highly recommend them. Thank you Damien and Jose. You made my week!
Awesome service. I feel like I got a brand new phone after they replaced my screen.
I had a cracked iPhone screen replaced by this store. After the replacement, I had several issues crop up with my phone. Jose was very helpful in remedying all issues so that my phone is now functioning as it should.
POLITE and efficient, they should be called "i Fix Fast". Cracked my tablet screen and brought it to them, they gave me a quote and even though I thought is was reasonable, it was still a bit of money. So I left and checked out different options without any pressure from these guys, that was what had me come back and will again as I am a bit of a clutz...
Went to replace battery on my phone. They said they would test my battery voltage before executing a battery replacement to ensure it was the case. They said they would also call when the phone was ready for pick up in 1-2 hrs. I came back 3 hrs later and my phone battery was replaced. I asked about the battery check and they didn't even check. My battery lasts longer but accubattery health only shows 71% health on the new battery. So I am concerned other issues exist and the troubleshooting that was promised was not even delivered.
Great job, did just as promised
Had a great experience here. I was in and out before I knew it. Got my iPhone 8 Plus repaired here and it feels like I have a new phone. Thank you for the wonderful experience.
I had the best experience with these guys this morning! Bob was so helpful and made the whole experience less stressful then any other place I have been, especially the Apple store. I hopefully won't break my phone screen anytime soon (or again) but if I do- I will 100 percent bring my business back here! HIGHLY RECOMMEND!!!!
Fast service and friendly smiles!
I had a perfect storm of issues with my phone, my computer, and my car all in the same day. The gentleman at the Catawba location quickly assessed my problems and they were resolved by the next day. Also love that they guarantee their work for 90 days...if they only could have fixed my car too. LOL
No one is here. It’s closed.
Excellent! Fixed our TV very quickly at a very reasonable price! Couldn’t be happier!
Went in to have cracked screen fixed. Wasn’t told to come back in two hours and my phone was fixed. Looked brand new.
Great, fast service replacing cracked iPhone screen. Under 30 minutes.
Christopher worked on my phone. I broke the camera completely and he repaired all of the parts in less than an hour. He was very kind and made sure everything was done to my liking. I would recommend him, and this store to anyone who needs a repair.
Excellent service needed my phone now and he stayed late to fix it. Went out of his way thankyou.
Great customer service and quick and work done right and cheapest I've found for my samsung s9plus
Went in today because I was having problems with my MS Windows' format. Eric was nice enough to help me out at NO CHARGE!!. He clicked a number of places, was as baffled as I was, and finally found the formatting icons on the right side of the bottom task bar! I had never seen them, nor used them before. THANK YOU ERIC! I will be back in the future.
I had a fantastic experience today at uBreakiFix. I walked in with a shattered iphone screen. I asked the representative how long it would take to fix, and he told me 15 minutes. I went next door, had lunch, and came back to a new phone screen that looks better than ever and works perfectly (in 15 minutes). It wasn't cheap, but he explained they actually switch the phone screen out instead of melting it or putting a cheap layer on top that affects the color. They do it right. For $150, I was in an out. My ear is grateful to not have shards of glass poking at it anymore. RUN to this place, it's worth it!
Today the wonderful Ricardo repaired the screen on my iphone 6s plus. He was friendly, personable and knowledgeable. So happy we found this place!
Marco provided exceptional service. He promptly diagnosed the problem and efficiently fixed it. I will return here with any future technical issues. Highly recommend working with Marco and this company!
Great company. My new repair spot!!!!!
Under two hours in and out screen repair and still keep my Google warranty on my Pixel 2. Couldn't ask for much better.
answered all questions, very reasonable, friendly, Would highly recommend, very fast service
They did a great job repairing my Note 9 after I accidentally broke the backside of it. Fair pricing and friendly staff along side a comfortable environment make this a worthwhile option when it comes to phone repair.
Thr quote to fix my phone screen was quick. Just cost the same as my ohone
Very friendly and thorough service. Had the glass replaced on my Nexus 5x.. There was a glitch with my fingerprint recognition settings and they made sure it was fixed before I left the store. If you have a less common phone like the 5x you may have to wait a week for the glass to be ordered. They had iPhone supplies onsite.
Great Service
Super helpful, friendly, and reliable staff. Only took them a half of an hour to fix my phone screen and the pricing is extremely reasonable! Highly recommended!
This place is the real deal! Damian offered us excellent customer service. I was thinking my phone was beyond repair but they repaired it in less than an hour. Would definitely recommend for any phone repairs!
So disappointed!! Promised to back up my data before working on my computer. Didn’t back it up. Lost everything!!! When I brought the computer back to see if there was anything they could do, the manger lied and insisted that he had not promised to back up my computer. He was highly aggressive and I was shocked. I couldn’t believe how I was treated.
Not successful fix, refund without question, honorable
Nathan was a great help. Great prices and great service. Fast too
I don't usually take the time to write reviews, but I was very satisfied with the service and expertise here. They replaced the glass on an iPhone 6 in less than 20 minutes; a fix that I had originally taken to the Apple Store to have done, and was told that because the frame of the phone was just slightly bent, they couldn't replace the glass and I'd have to buy a whole new phone. uBreakiFix had no issues replacing the glass and the price is very reasonable.
Misunderstanding when I first had spoken with them. They made it completely right and I will most definitely be using them for any future repairs on my devices. Kudos to them for caring for their customers. Management is great
This young man was very curtious and he had our phone done in reasonable time. Plan on going back again if phone gets broken. Good job guys
Casey and his team are Phenomenal! Highly recommend these guys! iPhone 6s Plus is working perfect!
The people there are awesome! they are genuinely helpful and want to help. They won't overcharge you or tell you to get unnecessary repairs. I would highly recommend them!!
Great service, super attentive, and fixed my cracked screen in under an hour. Very highly recommended!
Fast service, no problems, good price, great communication. Replaced a battery in a Nexus 6P.
Fixed me right up excellent job
This place is the best! I first went to CPR cell phone repair to fix the screen on my 6plus and 6. CPR quoted me $189 for each phone. No thanks. I went to ubreakifix and they fixed both phones for $220! I was there maybe 30 minutes for the repair on both phones. I was able to test the new screen and they offered a 90 day warranty. Friendly and quick customer service. I definitely recommend ubreakifix. Thanks Tim.
Great Service. Robert was fantastic to work with.
Knowledgeable people, fast service, fair pricing, would not hesitate to recommend them again.
Great service extremely reasonable prices. The techs were very knowledgeable and explained the entire process patiently and throughly would recommend them to anyone needing computer repair.
I took in my Google Pixel 2 with volume problems because Google Support was unable to resolve the issue. uBreakIFix diagnosed the defective part, had a replacement part in stock, and repaired my phone in a couple of hours. The cost was reasonable. I have no complains .
Fast and professional service. The uBreakiFix guys took care of my iPad's broken glass very efficiently and at a good price. I dropped it off in the morning and had it back in two hours. Welcome to the neighborhood!
Ben was super helpful! Told us it was just a battery issue & has fixed in less than an hour!! I'd definitely go back!!
Great service.
The guys here are the best. I thought i lost everything. They put me back in the stars.
Had battery replaced and they did a great job. Malcolm was very helpful also and cleaned phone which had pocket lint in charge port
They had a very reasonable price on replacing a faulty iPhone battery and a quick turnaround! Quality work at a great price, definitely will go back if I need any more repairs in the future!
I came in because my beloved bluetooth headset for gym switch had come loose I tried to replace switch to no avail I just happened to see ubreak I fix shop and decided to stop by to see if they could assist. AND THEY DID! In 5 mins I had my headphones back and working. Thank you ubreakifix. My experience was great. Monte was great with customer relatonship. Donald Coleman
If i could give more stars i would. They are amazing. They were quick, polite and overall just amazing. I will Recommend any one who needs a screen fixed, battery replaced or really anything on both Samsung and iPhone. They do accept phone insurance claims and are Samsung Certified! Amazing! Thank you guys so much!
Wow, my phone feels brand new. I had a cracked screen on my pixel 2 XL and my proximity sensor wasn't working, they were able to fix the screen and got my proximity sensor working without charging me extra for the proximity sensor. Great service!
Great service! The employees were very friendly in the phone and after dropping off my device they were able to fix the issue in under thirty minutes. I would highly recommend this location
Travanti was soo helpful and friendly. He did a great job fixing our phones they were done super fast and for a great price
I brought my daughter's iPad there and they fixed it it was good at first but now all the sudden my daughter's touch screen isn't working right it gets brought to a new place and they're saying why is there super glue on the home button.
My sons iPhone 6+ had a broken screen, two bad cameras, and glass had been picked out. These guys are amazing. Had it all fixed in a couple of hours for a very reasonable price. Would never go anywhere else!
Service was very good. Phone was ready at the time stated. I like the 90 day warranty.
Brought my aunt's IPad in for a cracked screen. They were able to repair it in about 4 hours which also included doing a recovery on it as well(it had been disabled as well). Excellent service and very reasonably priced.
All around positive experience. Highly recommend.
Best service. Excellent encounter. Monte took great care of me.
I had completely shattered the glass on my iPhone 6, and within an hour the screen was great as new with a new screen protector on it. Very affordable and great service. 10/10 would reccomend. :)
Great customer service! Fixed my phone quickly and answered any questions.
fast friendly affordable
Excellent, fast service.
Very friendly and polite people. Quick service and was done when they said it would be.
This place is amazing! I had an issue with my phone's carrier settings. Over a span of three days I spoke with three different phone companies and with Samsung and no one could help me fix my phone. Everyone just seemed clueless. I took my phone into you break I fix and they had my phone fixed in less than an hour. I would definitely recommend!
Very good. Great info.
Came in first thing and got right in. In and out in a little over 2 hours for quality screen replacement. Friendly people, fast serivce. Can't be beat in the E. Madison area. Thanks! Show up when the store opens for fastest service **edit...main speaker was very soft after the reapir. Stopped by and they made it right in roughly 5 minutes. Some glue from the screen application was on the speaker.
I would recommend uBreakiFix to anyone looking to get there screen fixed! Mine was completely shattered and they had it replaced in a little over an hour! The employees were very friendly & helpful. Thanks so much!!!
Second time Damien fixed my phone. No issues whatsoever with the fix. Walked in with no appointment, no wait, took an hour and was done. Well worth the money!
My Samsung Galaxy S7 LCD screen with a broken and I took it to uBreakiFix to get it fixed. The staff there was quick to let me know what needed to be fixed, how much it would cost, and gave me an estimate on when it would be done. They were able to fix it a lot sooner than the estimated time and when I received the phone it looked and functioned great. I'll definitely take any other phone that I may have cracked there in the future, great experience.
Had a great experience at u break I fix. The LCD on my laptop was messed up. Took it to best buy, told me it may take a couple of weeks just to get a price, then they would have to ship my lsptop out of town to get it fixed. Took it to you break I fix at 1071 West Broad st. Falls Church VA, had it fixed in a week. Paid $125.would have been $250 everywhere else. Plus got them to convert a DVD video onto my cell phone for free. Stand up guys at that store. You got broken electronics, take it there.
This shop is always friendly, helpful and knowledgeable. Their prices are reasonable and they do a free assessment. I have been to several other shops for help and no other compares with the service at uBreakiFix.
Great service. Had my iPad fixed within a day. Will use them again for my iPhone battery.
My phone was completely dead and wouldn't charge, Joe cleaned it out for free! Know my phone is on and working :)
I HAD a very negative experience due to the insurance company that I had to go through. I originally left a bad review about this company, but have since updated it. The process was very long and frustrating but the owner and manager reached out to me and made the situation right. In the end they went above and beyond to fix an experience that was not completely their fault. Since originally being in their store I have been told that they have done rehiring. I just went in today and everyone I spoke with was kind and considerate. I am glad they made some changes and this place has been very good to me!
Great, easy and fast !
Great service! Really fast and reasonable price and very helpful staff.
I can't thank the guys enough at Ubreakifix,they replaced a broken front screen on my Samsung Galaxy S8, the service was fast, professional and reasonably priced will definitely recomend and use them again!
These guys are very friendly and professional. Was finally able to bring my phone in to get the screen fixed, they made it painless and let me know every step of the process. Thanks guys, loving my phone again!
Amazing! Went to she John and he fixed my laptop (what no one else could figure out) in 5 minutes. So intelligent and professional. Will definitely use them for everything I break!
I had dropped in my phone for diagnosis related to water damage. These guys charged me nothing for the diagnosis, and some alcohol scrubbing was needed to get rid of the corrosion which they did for free as well. I'd go to them for any repairs for my mobiles, just because they're honest with what they do.
Sooooo quick and easy!!
great
Charles did such a great job walking me through my repair options for my first laptop and gave me free advice about my second mini-laptop which was only experiencing lack of memory (an external drive is required). He also left me a timely voicemail message following up on the status of my device. When I called the next day, Nathaniel additionally gave me ample information about the anti-virus software programs that they recommend. I'm so happy that they were able to swiftly resolve my laptop issues!
Great local business. Fast turn time and friendly customer service.
Diagnosed problem ordered part made repair. Great job. If have another issue will go there again.
Dropped my Galaxy S8 off at lunch, was ready after work. Staff is very friendly and helpful. If I ever need to get my screen replaced, I will definitely be going back.
I heard about UBREAKIFIX from a Verizon store when I cracked the screen of my droid and needed it replaced. Verizon was no help other than directing me to UBREAKIFIX, which was actually the best option for me anyway! Very quick repair (took only about 45 minutes), and very reasonably priced!! Absolutely a great deal. The staff were friendly, speedy, and very informative. The store hours are really unbeatable; we're so lucky to have this option in such a great, central location. I would recommend this company to everyone as their first option for electronic repairs. Make sure you call them first though to be sure they have the correct supply to fix your item!
Had a new screen put in my phone they were very fast and professional at getting it taken care of.
I had to get my iPhone 6 battery replaced ... was trying to get it done at Apple Store but it was such a hassle. For just a little bit more money it saved me a ton of time and was done in 30 minutes. Highly recommend
Fast, friendly and professional!
Very Quick, knowledgable and friendly. They are Samsung certified so all repairs keep warranty in tact.
they were amazing! nice people and great service! recommend to anyone!
Quick service. Highly recommend.
Fantastic service! I dropped my phone in my cat's water bowl and was so sure it was done for. Brought it in and Cam did an excellent job assessing the damage, discussing options and ultimately fixing my phone so it was good as new. I'd highly recommend this location to anyone, especially Cam! Keep up the good work.
About a month ago, I had dropped my iPhone X which resulted in a cracked screen. uBreakiFix did quickly replace the screen on iPhone within about a hour. They also applied a coating to protect the screen. I was advised of a 90 day parts and labor warranty. All seemed well for about a month where my phone started to not respond to touches on the screen and would randomly select things on screen. So confident with my warranty, I returned to the store to have them take a look at my phone to fix it. This where it all goes down. After inspecting my phone, I was advised that a screw had came loose under the screen, and pushed up into the screen, destroying it. I was told "You must have dropped the phone and knocked the screw loose on the inside." I was also then advised to contact cellhelmet who I had a gotten a warranty with the screen , and let them take care of it. Knowing I hadn't dropped the phone, I felt this was "passing the buck" so to speak, instead of honoring the warranty with a screw that had either been stripped or not tightened down when the phone was repaired.
The staff at UBreakitiFix was Impressive. We brought in a PS4 with a broken HDMI port after going to three other repair facilities and calling two others in the Concord area with no success. UBreakiFix was confident, fast and efficient. They repaired and replaced the part in less than two hours at an affordable price. We highly recommend UBreakitiFix for repairs.
Good service,Verizon insurance warranty service center,faster than quoted.
Very friendly people and very efficient. 10/10 highly recommend.
These folks are terrific! Knowledgeable, honest, and trustworthy. I 100% recommend them !!
Easy to set appointment online and get it done in about an hour and a half. Warranty as well so easy to fix. Thanks!
I have a Samsung laptop that's charge port got damaged. Went to 2 different stores before coming by here and they were the only ones that could fix it. Excellent customer service. Will be a repeat customer. The only con is I had a hard time finding it at first, but it's right next to MattressFIRM and Discount Tires.
I was really surprised by the amazing customer service and technical expertise - it's just so rare these days. I absolutely love this store, and have been a regular customer for phone repair, computer battery replacement, phone replacement - they are cutting edge, up-to-date on this technology, and they treat customers right!
I took my laptop because I thought my power connector was broken inside since I had just gotten a new power supply cord. They were very honest with me and told me it was not the laptop but the cord. (Bought one next door at Staples for $45). They could have easily charged me to "fix" this issue and I would not have known differently. They did not even charge me for the diagnosis.
Awesome guys! Very knowledgeable and friendly! I highly recommend this place if you need any type of electronic devices fixed!
They were fast and efficient. They were able to fix my phone within the hour after walking in without an appointment.
Quick and personable
Friendly, helpful, fast.
Fixed my wife's phone quickly and a good job of it.
More than willing to help!
Hyatt and his crew were great. Very knowledgeable and courteous. Fixed my phone and when the initial fix went sideways on him, for reasons beyond his control, he took care of the issue with no excuses. Thanks for the great service!
The service I needed was completed perfectly. No problems or hassles. Friendly staff too.
Fixed/Replaced my phone battery in a really short time frame. Very, very pleased with the results. Feels like I have a brand new phone. Plus their 90 day Warranty is more than enough time to see if the repair is good. I definitely will return if I need to do so in the future.
Extremely friendly and knowledgeable staff. Took care of our phone and cost was cheaper than other places.
Took my iPhone 6 in with broken glass. They fixed it in about an hour. Didn't charge an arm and a leg
Very friendly. Fairly priced. Do jobs that require sodering. Only one complaint. I brought in a phone to have the charge port replaced and it took them a whole week to get to it because the forgot they had it. I asked for it to be shipped back to my residence, wait 10 days just to find out they forgot to send it. My advice is to call and usher then along
Very fast and affordable.
Service was awesome, literally in and out, pricing wasn’t bad and my phone is as good as new!! Will definitely be back for all my future needs!!
These guys are great! Very helpful, prompt, and friendly!
Chris was phenomenal. He went out his way to fix my computer in a few minutes. He was very courteous and professional. The services I received was exceptional.
Quick, inexpensive, friendly service. Looks perfect.
Been here twice. First time was to see if they could fix my laptop (they said there was nothing anyone could do, it was shot). The second time was when my new laptop all of a sudden had WiFi problems and the chip went bad. They quoted me a price to replace with a new chip (it was very reasonable), but I decided to see what I could get under warranty. When I came back in, they had put a used WiFi chip they had laying around in it for me, no charge. Would have liked to have been told this ahead of time, but you can't beat that sort of service!
Very helpful and very timely. Price is very nice! Definitely recommend!
Easy quotes and normally done faster than expected
I needed assistance with my Sprint cell phone due to inability to to plug in recharge cord into phone. I originally took it to Sprint, but they were unable to remove foreign body inside charger port. They referred me to UBreakiFix, and I went immediately there for my first experience. They removed the foreign body easily and I purchased a reasonably priced replacement charger cord so it wouldn’t happen again. They were very professional and knowledgeable about my iPhone X, and I will continue to use them for all of my ailing electronic devices in the future. Thank you UBreakiFix, it’s about time someone opened a store like you!!
The employees were polite and there was very little wait time to get my phone repaired. I have recommended this business to several of my friends.
They did a great job repairing my note8 and fast too when I needed it done asap!
If you ever go on a Tuesday, ask for Nicky, the Senior Tech. He is very courteous, polite, hardworking, and caring. He gives you the BEST customer service. I was having a problem with my iPhone, so Nicky decided to take a closer look because he is very good with motherboards. Not only that, Nicky went ABOVE AND BEYOND to help resolve my issue by putting in the extra time and hard effort. You ROCK, Nicky! Also, the manager, Dalia, is very kind and UNDERSTANDING. She tries to assure the customer that their device is in good hands with her well-experienced technicians like Anthony. They work at a fast-pace and deliver good quality service.
Couldn't have had a worse experience. I visited the store 3 times to get my phone camera repaired. First time, I went in made an appointment to come back the next Saturday. On Saturday, they took my phone for 4 hours and then emailed me saying they had ordered the wrong part and simply wasted my time. I made another appointment after they called and said they had bought the right part for the following Saturday and when I went in, they said the technician was not in and had tried reaching me, which they did not and lied. I mean, what was the purpose of using an appointment system if you're not gonna use it? I finally decided to just keep the broken camera than have to deal with them again.
courteous and prompt service. Will def recommend!
What is a great experience. Got my stuff resolved within 2 to 3 hours. No more broken glass. I’m sure I’ll break it again so I’m glad they can fix it
I would recommend this place to all my friends. Very pleased with the work.
Professional kind clean express service gourmet top shelf that straight fire flame/flame on flame on. Phone works better than before it existed the first time. Phoenix style meets Bruce lee lean mean fighting machine peace love
I had a broken hdmi port for my PS4 and it was fixed very fast. The people in there are super nice and work their hardest to get to get your device fixed. I will definitely go back if I need anything else fixed
Highly recommend. This shop and its staff did exactly what needed to be done, and did it efficiently, courteously, and for a very good price. My phone had a software/firmware problem that kept causing it to shutdown with no warning. It also had a battery that was on its last legs. After doing a Google survey of all the shops that could address this within a 30 minute drive (and most of these shops seem to specialize in replacing a cracked screen, and nothing more complicated), I spotted this shop in Dumfries and thought, why not take a drive down there. Am glad I did; my phone works fine now and has a new lease on life.
Great customer service, attention and how to approach the client. Got the job done in a reasonable time.
Wonderful experience and extremely quick and was completed and fixed!!! The owner / fixer guy was very nice also !
Fast service and great people. The guy was very knowledgeable about my phone and clearly knew his way around all phones. Would very much go here again!
Professional and fast service. Took In Samsung s8+ for broken screen and liquid protector. Got it back 2 hours later in flawless condition
Wow! This place is amazing. My wife's computer crashed (her hard drive failed). They were able to replace the hard drive, and get all the data off of her old hard drive. I was so impressed...they were fast, professional, and fair with pricing. ...and during the week of Christmas. I wish I could give them 10 Stars!
Very professional and trustworthy. They are partnered with Samsung and are an official repair center for them. I walked right in and they repaired my phone and it is looking just like the day I purchaed it. They have the lowest prices and better ratings than anyone else .Would definitely recommend!!
I was very happy with the service provided on my repair. Throughout the repair process I was updated and informed on everything. Definitely would recommend
Cracked my brand new galaxy s8 and they fixed it within 2 hours. And now it looks like brand new. Thanks Collin!
This place is great. I ran over my Pixel XL with my car (!!!!!) and these guys had it looking and working like new in under an hour for $150, using oem parts and Google certified service. Litterally salvaged what could have been a terrible day (and my favorite phone). Great, friendly, helpful, and affordable service. Totally recommend!
Friendly staff, only reason why it's not give star is because the only screen for my phone model in stock was defective. However they called over to their other location for me and I still had my phone repaired on the same day
I love my iPod Classic and will listen to my music and favorite podcasts for many hours everyday. When I had a channel go out, I thought it was gone and unrepairable. uBreakiFix was able to fix my iPod for me, and needless to say, I am delighted and thankful to them for their excellent service.
This place is amazing. Extremely skilled technicians that deliver quality repairs promptly. If you need something fixed and it fits through their doorway they can usually repair it.
my screen has never been so buggy in my life. i would have my finger hovering over my screen without even touching it and my screen would be typing letters and sending messages. to be honest i don’t know how i’m even typing this correctly right now.
Great service and staff, very pleased with my experience. I dropped off my iPhone 6s around lunchtime for battery replacement. I had a sit down lunch near by. As i was finishing up lunch I stopped by to check on my phone and it was actually finished. They completed the repair for the quoted price and few minutes sooner than the estimated time of completion. The staff were very pleasant and knoledgable to talk to. I will be using these services again.
Knowledgeable, friendly and professional. Great job!!
I could not be happier with the service & affordable price @ UbreakiFix in Huntersville! The staff was awesome & fixed my phone fast, after I accidentally drove over my Google Pixel this morning! This was the first phone in 15+ years I've destroyed, they were able to fix it in less than 2 hours & for less than a nearby competitor! Plus you know I saved hundreds by not buying a replacement from Verizon!
My Samsung Galaxy s9 glass and lcd was broken they fixed it in 2 hours for 240$ tax and all! they not only replaced the screen, but also every part in the phone except the motherboard as part of the package!!!! So basically my phone is brand new again!!! They did a amazing job plus the staff was super nice and friendly 1000000% recommend!!!! Thanks from Zach mozingo !!
Manager was very nice reasonable rates and had my iPad mini fixed in less than a day 4 stars!
Do NOT go there if you need an Android repair, they do not know what they are doing especially with newer phones. I cracked the screen on my MotoZ Droid and brought it in for repair. It cost $300 and took 5 days because they had to order parts and do not carry them in stock. Once I picked up my "fixed" phone a few hours later the screen started to peel off from the phone body because they did not glue it down properly. I took it back in again and one of the "technicians" damaged the motherboard while attempting to glue the screen back down. The damage was irreversible and I lost all the data on phone. They said they would replace the device with a new phone but a week later when I went to pick up my "new" phone it turned out to be a refurbished device with scratches on the screen. In summary, it took nearly a month, $300, countless trips to their store, and loosing all my saved data to get a phone back in working condition. Would not recommend this place to anyone with an Android phone.
absolutely terrible. ive had so many problems with them fixing my ps4. go anywhere eise if u can.
Excellent service. Excellent job
My daughter's iphone was broken, the glass AND it wouldn't power on. I made several calls and was unable to get it fixed due to the high cost. UBREAKIFIX quoted me a low price and kept their word...GREAT service, friendly, efficient and reasonably priced!
Quick, cheap, and great customer service what's not to love!!! A+++
I took my iPhone to have the camera lens replaced . I went there around 4:30 and asked if they could repair it before they closed and the service tech assured me he could take care of it. When I returned at 6:50 the tech told me he was almost done . Five minutes after our conversation he was done . He done a great job and I was very well satisfied. I will recommend UBREAKIFIX to all my friends. THANKS
10/10 recommend Skylar to fix your broken screen. The BEST.
They can repair on cellphones, but can't fix more damage on cellphone. Any your cellphone can replace new cellphone batter than more price for repairs.
These guys are in the miracle business. Ubreakifix is right around the corner and had good reviews, so I took my daughter's abused laptop to see if there was any hope left. 24 hours later, I have it back and it looks amazing. The cost was at the lower end of my estimate. 100% satisfied.
Excellent customer service and were fair on the price
The repair work they did was solid, but they lost a large foam piece from my collectible's box. They were unable to find it when I called them after getting home and realizing it wasn't in the box.
These guys put up with my awful laptop for about a month. Amazing service at all locations
Super easy to communicate with these guys. I had to mail my phone in, and it was a seamless process. Highly recommend.
Great place was done in less time then said and works amazingly
Very easy repaired my Samsung Note 8 as quoted phone works and looks great!
I dropped my Galaxy S8 and cracked my screen and LCD screen. They had the parts in stock and fixed it in a couple of hours. They gave me a quote before doing any work and my phone looks like it is brand new. They are reasonably priced too. I will definitely use them again.
They was able to repair my tablet at a decent price and I liked that they called to make sure I wanted it repaired at the offered price before doing anything with it. I also liked how expedient they was.
Very good in fixing on less amount of time. Also best part - giving warranty for 90 days. Thanks
Great customer service and my phone looks brand new again.
Although their service on convient and calmy. DO NOT DO BUSINESS WITH THEM. ESPECIALLY APPLE CUSTOMERS. I do nt recommend their services only because its a scam. Heres how; My phone got ran over. I took it to them to get fixed. Told me that my home button doesnt work anymore and i need to get a new peice for the button which was $50on top of the screen repair. I told them i will wait to get it fixed. 6months later im without a home button I took my phone to NINJA ENTERTAINMENT DOWNTOWN LOCATION. They re-replaced my screen, i asked if they can fix my home button just to see if they could fix it. Fix it without a doubt and told me it was unplugged. Now mind you my touch screen was working before the accedient. Ninja in fact told me the button i have for the touch unlock system was a fake and not the button that came with the phone. So now I wont ever be able to use the fingerprint feature. Which therefore, they lie, they steal, and they scam. They would of charged me an extra $50 and took some more parts and to plug back the button. I am very disappointed! PLEASE SAVE YOUR MONEY PEOPLE!!
Needed a new battery for my Pixel. Looked online and determined it was a bigger job than what I wanted to attempt. Found these folks and they had a fixed price for the job. Dropped my phone off and two hours later my Pixel was as good as new. It's so awesome when someone does what they say, when they say, and at the the price they say. And, they have a 90 day warranty on parts and labor for their repair. Factor in that they were as friendly pleasant to deal with as one could ask for. Awesome job! (They also fix about anything that turns on as well, some guy dropped off a Playstation while I was there)
I’m sorry but i just paid all this money to get a ps4 fixed and it’s not working they didn’t bother to make sure the hard drive was working nothing so to me it wasn’t worth paying them anything
They were very professional. They worked hard and it only took a couple of hours to fix my iPad. They also have a wonderful warranty on their screen protcetors. Prices aren’t bad either. Very wonderful place.
GREAT PRICES, FANTASTIC SERVICE! They were $180 cheaper than competitors when replacing my galaxy s8 screen. They did it IN STORE, AND IN TWO HOURS. They also replaced all the circuitry, battery and did a full software update through the Samsung servers!
When i dropped my phone off i was told $140 and had a receipt proof for when i come to pick up the phone. I was told itd be 2 hours. I then get a call saying it’d be the next morning. Finally the next day @ 2pm after not hearing anything from them they told me theyd start on it then and come at 4pm to pick it up. I get there and they tell me its $235. I had planned to drop off another phone but refuse to do that considering they change the prices.
Every staff member I spoke to were very kind. They're quick and efficient. I went in with a swollen battery and within the hour my phone was fixed with no issues. Hopefully it stays that way! Haha. If not, I'll know where to go.
Shattered my phone screen this afternoon (Sunday)...called these guys and they had it fixed and back to me within 2 hours. Couldn't have been happier with the service!
Took my Pixel phone (version 1) in for a repair after I dropped it & the screen cracked and stopped working. They were very professional and knowledgeable---walked me through the steps they would take to replace the screen, fixed it quickly, and ran through diagnostic tests when I picked it up to make sure it was working. A couple months later and the phone screen is still performing like new. Couldn't have asked for a better repair experience.
Great Service! Affordable price!
The service was fantastic. They had my son's iPhone 6 screen fixed in 30 minutes. I would definitely recommend them.
Saturday at 551pm I called when my business phone broke and I desperately needed it fixed asap. store closing at 7pm. I arrived at 620pm and I had my phone back good as new by 720pm! they stayed late and got it done fast! outstanding service and workmanship!
Great service and they were cheaper than other stores
Took my iPad Air to uBreakiFix on Sunday 6/9 to have them repair a cracked screen. I went in thinking that, since it is the weekend, my iPad would be out of commission for a few days. I was shocked when I was told that it would be ready the next morning. They did a great job and the iPad looks/work like it is brand new again. Many thanks to the team here.
I was very pleased with the customer service that I received as well as the work they did. My phone was ready at the exact time they said. Hopefully I don't break my phone again but if I do I will come here
Thanks to Nathaniel my husband has his samsung galaxy s8 plus back in operation!!! Very nice and polite guys!!! Thanks again!!! We will go back for all our tech needs!!!
(Samsung s9 Plus SIM card screw up) The guys weren't able to repair my phone due to the damage I caused to it but gave me all the information I needed to get a new one from Samsung. I will absolutely be using this location if I need repairs in the future. Respectful, professional and all around great people. Highly recommended!
Another repair and another positive experience. Very professional, friendly staff. I always have a great experience with UBreak I fix. Glad there is one close by in Gainesville now.
These guys Always work hard to insure we get what we need on our phones. A talented group of guys.
Brought a PS4 in after bringing it elsewhere. The other place charged $50 just to look at it and charged another $80 for a cleaning. Got it home and remote would not turn on PlayStation and had to be right in front of it to recognize it. I fugured it was the bluetooth antennae. I brought it into uBreakiFix and they were friendly and helpful. They had the PlayStation an hour and had it fixed. Found out picking it up the other place had not only not cleaned it, but also had not put it back together correctly. Don't waste your time at any other place in town. Bring it to these guys.
I had both a really good and a really bad experience. First, I think his name was Chris, he was very rude. Literally the worst employee I've ever seen in my life because he couldn't care less about the customer. But then this guy Marchin was absolutely amazing. He was so respectful, courteous, genuine, and kind. He really cared about helping me fix my iPhone and even got it done a day early! If you go to this place, I highly recommend asking for Machin because he is a saint!
Reliable, reasonable, and professional. Thanks!
Great experience from start to finish. I set up an appointment on line and received an advance call from Casey within an hour to discuss the problem with my MacBook before I even brought it in. While they had my laptop, he kept me up to date every step of the way, managing my expectations so that I always knew exactly what was going on; and within just a few hours after my appointment, it was fixed. Should the need ever again arise, they'll have my business.
Trustworthy - I was sent to UbreakiFix via Verizon due to what they thought was an antenna issue. The tech at UbreakiFix took my phone apart to fix the problem...only to find a few loose wires. I believe the wire issues was thanks to a different phone repair place replacing my battery several weeks ago. I am definitely not a "tech guy" so I would not have known what was done to my phone while in the hands of these guys. Luckily for me, they were honest and told me no antenna was needed and only a wire or two needed to be reconnected. They gained a life long customer after this experience.
Thought phone screen was broken, had them order parts with 50% deposit. Once they took it apart it was only a plexi glass cover that was cracked that I didn't realize was on the phone when I bought it. I offered to pay for their labor, but they didn't charge me, and refunded my deposit. When I do break something in the future UbreakiFix will be where I take it. Straightforward and honest
Spent 250 to get my iPhone 7 plus screen and LCD screen replaced. Worked perfectly at the store... 2 hours later half of my screen won't pick up on touch inputs. Also now battery life has decreased by at least 30% since phone was fixed this did not occur before. I called the store to since it is under warranty guy tells me to bring it in so I did. Same guy on the phone tells me they ran out of screens when I get in the store (that's a waste of an hour) and tells me he will call me in 2 days when the next batch gets in. 4 days go by call the store and they had no information about this at all.... would suggest going to a different location or different repair shop all together.
My Samsung Galaxy S8 had a crack (really a hole) and the screen was functioning enough to last a little while. I had to wait 2 days in order to make it to Sioux Falls but the fix only took 2 hours!! Now the screen looks as if nothing had ever happened! They even replaced my battery while they had my phone open at no charge! The only bad thing I had was after the fix my phone kept having a popup as if it wasnt recognizing the screen. It lasted for about an hour but eventually went away.
WOW! I was impressed when I walked in the door. Everyone was greeted promptly. My problem was corrected under warranty and they ran tests on my Note 8 for everything from water tightness to a firmware check (which needed an update). Replaced my camera quickly while I had lunch. If everyone who ran a business treated people like this they would be a lot more successful. Thank you UbreakIFix.
Awesome pricing and very timely. They were able to get my replacement part quicker than promised and notified me as soon as it came in. Highly recommemded!
Did a great job reapairing my cracked laptop screen. Saved me money from buying a new one. Great Customer Service.
Great experience and really reasonable price.
I was at my wit's end trying to go through Sprint insurance to repair my phone's charge port. Wish i had just gone here first. They took all my stress away when they told me they could easily repair this and it would only take about an hour. true to their word, i went back and it was ready and working like new! they even gave me a free replacement for something they had to remove in order to make my repair. They didn't try to sell me anything I didn't need. Wonderful, friendly staff. This was my second visit and I'm definitely going to go to them FIRST next time I have an issue.
I updated my iPhone and my phone stopped working afterwards. I went to another phone repair store and they wouldn't even look at my phone. I went to ubreakifix and they went above and beyond to solve my phone issues. Great job fellas!
A coworker recommended this company to me. I asked if they could replace an old battery and fix my cracked screen. An hour later my phone appears as if it’s brand new. The two guys that I met were both professional and personable. Thanks guys.
Excellent service. Very helpful in explaining computer problem. Very fair price. They will be my "go to guys" for all my computer needs. Highly recommend.
Visited there to get my Iphone 6s charging port fixed as it was not working properly for a long time. The guy at the front desk checked it and I guess he did a pressure vacuum of the port and it started working fine and they didnt even charge me anything for that. Very nice!
A day later then expected. But was given 10% off. They did a great job on my LG6
Guys on the phone & in store were knowledgeable, they diagnosis your issue for FREE. They said it'd take 2 1/2 hours & was done in maybe 1 1/2?? Friendly & easily explained my screen was bad, needed new one & was indeed still covered by my phone's warranty so no charge!! Plus, I didn't realize they fix it all - so I'm bringing my messed up laptop in first chance I get. No appointment needed, which I love!
The team was very easy to deal with and knowledgeable about my phone.
They were very friendly, informative, didn't try to,do a sale pitch. Overall they were good and I would definitely go back.
Quick diagnosis of my laptop's problem letting me know my options. I will definitely use these guys again. Additionally, of note is their recycling program to make sure any dead electronics they come in contact get properly disposed. Good job!
Great place to get any electronics repaired
Very professional and completed work within stated timeframe. In addition to repair, cleaned phone and all ports. Great service!
I highly recommend the Sioux Falls location! Thank you for your assistance and wonderful service!
The best service ever. Couldn’t fix the wii. But they researched and found ya another at a reasonable price! We aren’t ready to give up our wii yet
Fixed my iPad in a few hours, price was great and great customer service!
I stripped some screws on my brand new laptop and they fixed it without charge. This place is fantastic.
Replaced battery on my Iphone6 within a half hour. Maybe 45 mins. Very courteous staff. No complaints. I will be back. Thanks!
We stopped in to have a phone looked at and Jon helped us and was very friendly and courteous.
Michael at uBreakiFix was courteous kind & expedient with my last minute unexpected cracked screen
Great service! Would definitely recommend!
Awesome service! In and out in 45 minutes with a “new phone”!!
They are a little vague over the phone when it came to my situation of replacing my screen for my laptop. Once I got to the store they were much better. The price seemed a bit higher than I might expect but not outrageous. The guy quoted me an hour to do the replacement since I already had the new screen. He called about 10mins after I left and said it was done. Very friendly and showed me that it was in working order.
Guys were very helpful and the repair was done in just a few hours. Phones battery was bad and the screen was bulging. They replaced both. Looks like new and way better price than the cost of a new phone.
The guys were very helpful.
Super Fast and Very Knowledgeable. Had a macbook that was needing repair. The guys here did the repair work in 1/2 the time and 1/2 the cost as quoter by apple. They kept me informed all the way as to progress and even though they repaired more than they quoted, they kept the quoted price. I would highly recommend using them for any repairs on laptops or cell phones. thanks guys.
This place did an amazing job fixing my cracked screen. Andrew was very courteous and helpful explaining the process to me. It was fixed in a timely manner and I highly recommend this place. Keep up the great job guys!
Phone was run over in the parking lot at Krogers on New Year’s Eve. In less than an hour it was back to fully functional! They use manufacture parts for repairs. Great customer service! Thank you!!
Fast thorough service and long warranty options! Really fast service, in and out in under an hour.
Did a fantastic job under an hour really good price and warranty
Even though they couldn’t fix the issue, they took all the necessary steps to try. Service was great, and they got back to me promptly, and even offered alternate options for getting rid of the product.
Avoid this place at all cost. I called ahead to make sure they had the part in to fix my phone. Samsung Galaxy Note 9. They said they did and quoted me $249 to fix my phone. I told the guy on the phone, that this was a warranty repair from Samsung, for a image burnt into the screen, also know as “screen burn in” I get there, the guy looks at the phone and tells me, he would have to charge me $249 to fix it. That he can’t fix my phone under warranty after I drove an hour to have it fixed. I asked what the issue was, the guy tells me, the phone has 1 scratch on the screen. And that he can’t fix it under warranty. Mind you my note 9 is in immaculate condition. It has never been out of a case or without a screen protector. So I drive 5 miles down the road, to the uBreakiFix in Charlotte, the guys down there took the phone in, are repairing it under warranty and could not believe the huntersville location turned my repair away. Not only did this employee, try to charge me $249, he also argued with me, about the non existent scratch on the screen. I asked him to show me where the scratch was, he got defensive and said “ I don’t have to show you where the scratch is, I am refusing to fix this phone under warranty”. The huntersville uBreakiFix location is by far the worst cell phone repair customer serviced I have ever received, I will definitely call corporate and leave a bad review on every possible place that I can. The owner needs to be made aware of how incompetent his employees are in that location, Turning away money and wasting peoples time. I called to make an appointment for 4:30pm on June 6th 2019. The man who answered the phone said they were “dead” and there was no need to make an appointment. He just told me to come in, I am writing this post off my wife’s, gmail. But if you review the footage of the cameras, between 4:30pm-4:40pm June 6th, you will see a man come in, In a black addidas teeshirt, with blue jeans on. I love ubreakifix and have met the owner chuck at the Greensboro and Burlington locations several times. Very nice staff and always willing to help you out. There was a HUGE DIFFERENCE in visiting the Greensboro and Burlington store for my repairs and the huntersville location. My name is Lee Rintaniemi and your welcome to search the many repairs, ubreakifix has done for me, never once have I been this disrespected or insulted by a ubreakifix employee. Again, when I tried to explain to the guy, even if there was a scratch on the screen, WHICH THERE WAS NOT! As long as you can not feel it with your finger nail, Samsung will honor the repair. The employee got even more rude and disrespectful with me, and told me he doesn’t have to show me where the scratch is raising his voice to me as he said it. I literally drove a couple miles down the road, to the next ubreakifix and had the repair done. But I can assure any human being, including the owner, if a person spoke to you the way your employee did me, you would agree, he does not belong in any environment that involves customer service.
My phone was fixed in under two hours and looks good as new.
This store and entire company met and exceeded my expectations. I’ve got not a very easy case to deal with: MacBookPro Retina late 2012 after water damage. Apple suggested to fix it for $800, which we refused to do and bought a brand new MacAir instead for the same amount of money. However, I tried to save this machine by my own because of its very valuable Retina display. 99% Alcohol bath for logic board and battery replacement helped for some time. However, the machine worked for about a month and then refused to boot up on batteries. Essentially it became a desktop, which was not a very convenient arrangement. Long story short: these guys correctly identified the problem. They sent my machine to another location where they had a solder station. They replaced several corroded components on the logic board, replaced entire top panel with a keyboard and a track along with the battery. I messed with Mac machines and they are not very friendly for repair men. Good job, UBreakIFix! All this was done for a fraction of the Apple’s suggested repair cost. On top of all that they fixed my nonfunctional second audio channel free of charge! Isn’t it something?
Thank you for making my life a little better because I couldn't handle not having my phone one more day! KUDOS
Great job, did just as promised
Fast and professional
They did a fantastic job! Very informative! Prices are great and was also done in a timely manner. I was in and out in 45 mins. Definitely will go back if I ever need repair.
Visited the shop in Bloomfield. They are professional, timely, and friendly. I came in for consultation for my broken iPhone 4S front screen, and this place was the best option. I got it repaired, everything's working, and with 90-day warranty. Thank goodness my friend recommended this place to me. I'll surely recommend it as well :)
I walked in to get a glass-only screen crack fixed for an IPhone 5s. I left it, went to get food and had a fully functioning phone 45 minutes later. Service was fast, friendly, and professional. I think screen crack repair service is pricey in general, but for the quality and efficiency I was much happier not attempting to fix it myself.
Fast service and friendly smiles!
I visited here for the battery replacement and it was a pleasant experience. They were extremely professional and did the fixation thing in very timely manner. Definitely recommend if you have a phone problem.
Great service! The part I needed wasn't in stock, but they had it overnighted and fixed the very next day. 10/10
I had a perfect storm of issues with my phone, my computer, and my car all in the same day. The gentleman at the Catawba location quickly assessed my problems and they were resolved by the next day. Also love that they guarantee their work for 90 days...if they only could have fixed my car too. LOL
Quick and Easy! They were polite and they really helped me out! Love these guys!
My daughter cracked the glass on her Pixel, I scheduled an appointment online to have it fixed. They had the replacement screen in stock and repaired it the same day. Professional, friendly staff and nice work!
Excellent service needed my phone now and he stayed late to fix it. Went out of his way thankyou.
Wonderful customer service! Will be visiting later today for my sons' iPhone repair!! Expecting nothing short of great service based on the my call earlier, excited to go!
My screen was completely shattered and a large section was chipped away down to the lcd screen. Dropped it off and less than an hour they called saying it was ready! The screen looks great and works perfectly!
Service was fast, knowledge was evident, and repairs perfect!!
Professional staff. Repaired my PS4 and they were able to retrieve the disk inside. Recommend them, will use again.
Today the wonderful Ricardo repaired the screen on my iphone 6s plus. He was friendly, personable and knowledgeable. So happy we found this place!
89$ to replace my iPhone 6s charging port was pretty reasonable I think. Took about an hour and a half and saved me having to buy a new phone. No hassle and so far I have no issues. Would recommended their work for sure. I just wished like every one else it could have been a little bit easier on the pocket but hey that’s just supporting local small business
Friendly customer service and efficient workers. Overall positive experience.
answered all questions, very reasonable, friendly, Would highly recommend, very fast service
Very nice people.
I had a very brief and good experience at this store. My charging cord was not able to go all the way into the charging port of my phone. I had gotten it wet the day before and put it in a bag of rice to dry out. I thought it could have possible been a piece of rice that got stuck inside the port. I called Best Buy to see if there was anything they could do. They said they would have to replace it and even with a warranty it would cost about $150. I stopped into uBreakiFix and explained the situation. He looked inside the port and said "Yep, there is a piece of rice in there!" He took in the back and about 20 seconds later came out and said, "It's good now". He said there he got the rice out and checked to make sure the cord would work. It did. Phone good as new. And he didn't even charge me! He said "Just give us a good review online" So that is what I am doing. Nice experience. Made my day!
I called to inquire about my laptop screen because it kept blinking while in use. The guys at Ubreakifix were professional, and thorough. If you have a problem with your electronics I would recommend them!
This place is a rip off and they do not have good quality glass and they lie about there warranty’s for phones I do not recommend coming to this place to get your phone repaired because you will probably get ripped off and make sure you read any paper before you sign it because they don’t explain what there warranty’s provide
I had a great experience, I dropped my phone in July and had to get my screen fixed, which I got on sale since they had a special going on. Then, last week my phone dropped again and the glass did not shatter but the screen popped out (ready to shatter at any moment I'm sure). I went straight to uBreakiFix and they got the glass safely back into place in about 3 minutes with no charge. I would go back again and highly recommend this business!
Prompt, professional service. These guys were in the middle of moving from one store location to another and still got my screen replaced right away. I would definitely recommend them!!!
Very great job, great customer service and very honest when it comes to repairs I would definitely recommend to anyone.
They saved my honeymoon pictures from a smashed phone that other repair shops had said it wasnt possible. They are super nice and very straightforward. Awesome place to go
Honestly, this would have been a 5 star review (or not even a review because I'd have nothing to complain about) but after getting my laptop back from a broken screen a few weeks later I found UbreakIfix ads coming up on my youtube subscription feed. I thought i could trust them to not invade my personal accounts but I guess I was wrong. One of the guys at the UbreakIfix store subscribed me to their YouTube channel. who knows what else was done. I think I'll have to give them a phone call and find out how much tampering of my personal social media accounts is needed in order to fix a Mac Book screen.
Very good customer service, Original quality parts. They also price match and try their best to help for a reasonable price. Highly recommend
They put on bad displays that don’t have True Tone anymore and the quality is worse than the original do not recommend
Great people. They were very friendly and fast. It took about 30 mins to replace the screen on my iPhone.
This young man was very curtious and he had our phone done in reasonable time. Plan on going back again if phone gets broken. Good job guys
Very professional have used 5 times and they are always fair on the prices and in a timely manner
Casey and his team are Phenomenal! Highly recommend these guys! iPhone 6s Plus is working perfect!
Awesome service from Andrew!
They fixed my laptop. I am not satisfied with the quality of work been done. I gave my laptop for fixing the charging port and after fixing it my speakers are not working. After fixing the speakers I see some screws are missing at the back of the laptop.
The people there are awesome! they are genuinely helpful and want to help. They won't overcharge you or tell you to get unnecessary repairs. I would highly recommend them!!
Good customer service and very helpful.Batterie replacement for smart phones is bit pricey but they do free diagnostic checks to determine what the issue is for your phone.
I had cracked screen on my phone and set up an appointment through the website where I described the phone model and issue (cracked glass, no LCD damage). I received an email confirming my appointment and stating that they had the replacement glass in stock and it would take about 2 hours to fix. When I showed up to the scheduled appointment, I was told that they do not order parts ahead of time because apparently a professional evaluation is required to confirm that your screen does in fact have a crack in it and I'd have to come back at another date. If you're looking for a quick and convenient repair, like their website advertises, this is not the place.
ubreakifix is a great store that has great prices, a guy tried to charge me 110$ to fix my screen im saving 30$ or more getting my iphone screen fixed
Amazing service fixing my iPhone 4
Cheaper then anyone else, friendly & quick! Plus 90 day warranty
I'm a T-Mobile customer and they referred me to this location and it was one of the best experiences I've had at any electronics store to date. Took them a little under an hour to fix my phone(replacing the back glass panel of my galaxy S8+) and they were decently priced. Since they actually have a partnership with samsung they can not only fix things (samsung related) at a lower cost but do so with the actual name brand parts. So I HIGHLY recommend them for ANY electronics you have that are in need of fixing! Remeber they accept anything that has a power button on it(as said by the owner).
Fixed me right up excellent job
Knowledgeable people, fast service, fair pricing, would not hesitate to recommend them again.
Fast and friendly service
Great service extremely reasonable prices. The techs were very knowledgeable and explained the entire process patiently and throughly would recommend them to anyone needing computer repair.
I brought in 2 laptops to be diagnosed and was told that they would not even look at one laptop because of the condition. I have never had this type of experience in my life. Total waste of time and horrible service!
Highly recommended. It only takes them about 45 mins to do a screen replacement. Everything is quality.
Thxyou, guy you are the best
Ben was super helpful! Told us it was just a battery issue & has fixed in less than an hour!! I'd definitely go back!!
Fast
They had a very reasonable price on replacing a faulty iPhone battery and a quick turnaround! Quality work at a great price, definitely will go back if I need any more repairs in the future!
Excellent service! Awesome follow up! Upfront price estimates! All staff is Very kind and genuinely trying to fix your item, not cheat you out of money! (They will even tell you if its cheaper to buy a new one vs. have it fixed...ie.My LG Tablet. First time i went it.) 2nd time/Different Issue: I went in to get my google chromebook fixed, because I cracked the internal screen. They quoted me an estimate on the spot, they followed up with me several times to let me know when the part came in and progess, and when it was ready for pick up. My laptop screen is like new, and i can tell they took CARE of it... When i paid it was actually a few dollars less than the original estimate! The whole team I worked with: Brenda, Stephen, and Aaron are very professional and a joy to work with! Thank you 'U break I Fix' Gsinesville, VA. Great job!
Great guys. They have my biz for life.
Very kind and knowledgable even helped setup my appointment over the phone to expedite the process.. I will use them again if needed.
Took my grandson here to get his phone cover repaired. Quick, easy and the staff was super nice
Fast friendly informative and good prices... great service!!
Travanti was soo helpful and friendly. He did a great job fixing our phones they were done super fast and for a great price
I brought my daughter's iPad there and they fixed it it was good at first but now all the sudden my daughter's touch screen isn't working right it gets brought to a new place and they're saying why is there super glue on the home button.
Amazing customer service and they done a really good job on my repair. I highly recommend to anyone!!!!!!!!!!
Very helpful and friendly service. I have used Ubreak I Fix in the past and have always had a good experience with them. Having something wrong with your phone can be very stressful especially when you use your phone for work like myself and having someone take care of it for you and return it in a "like new" condition is very relieving. Not to mention they do so in a timely manner. I highly recommend using them if you have any issues with your electronic devices.
Fixed my iPhone when when the apple store said that there was nothing they could do, so I'm pretty happy with that. The service was good and the staff was knowledgable. I would recommend going on a weekday if it's possible. They seems swamped when I dropped off my phone on a Saturday.
My sons iPhone 6+ had a broken screen, two bad cameras, and glass had been picked out. These guys are amazing. Had it all fixed in a couple of hours for a very reasonable price. Would never go anywhere else!
Great place. Super nice staff. Repair was really fast at a much better price than other places.
Brought my aunt's IPad in for a cracked screen. They were able to repair it in about 4 hours which also included doing a recovery on it as well(it had been disabled as well). Excellent service and very reasonably priced.
Great employees and great all around atmosphere
uBreakiFix was convenient and affordable half the price of paying my deductible at Verizon. They were extremely time efficient! I was in and out in less than 20 minutes with my phone completely repaired! I highly recommend uBreakiFix for all of your Apple repairs!
Great service. Determined my iphone camera lens was cracked and did not charge me. Will definitely use in future for phone or computer issues.
I would recommend uBreakiFix to anyone looking to get there screen fixed! Mine was completely shattered and they had it replaced in a little over an hour! The employees were very friendly & helpful. Thanks so much!!!
David assisted me through the process of repairing my iPhone, I assumed it was gone without a way to be fixed. Fixed it at a reasonable price. He told me it’d be ready at 6:30 and got a text at 6:05. Fast, easy, and reliable.
Had a home button on my iPhone 4 which became hard to press, its a known issue after a year or more with them. Figured I just had to deal with it. Found out it was possible to get it fixed here, dropped it off and got it back within an hour. Finally able to pause music without unlocking phone again. Plus it raises the resell value of the phone once i'm done with it. Very happy with service and employees.
I love this place. It is like having your own personal IT group. The guys that work here are all awesome. Very knowledgeable. I worked with Andrew on my Home computer. He helped me get it all set up after HP wiped everything off of it. He fixed the issue of the computer not running fast. Andrew was so nice and so helpful. Walked me through everything he did explaining in my terms
Great service. Had my iPad fixed within a day. Will use them again for my iPhone battery.
Great service and reasonable rates
Friendly, helpfull, knowledgeable employees. Fast service. Highly recommend!
Girlfriend had a mishap with her phone and they were able to get it fixed within a few hours. Definitely saved the day!! Very courteous service as well - explained everything before they did it.
Ubreakifix in Northlake is amazing! Samsung sent me to another service repair that said they couldn't work on my phone because it was prepaid, even tho still under warranty. I called Northlake who assured me they had the tools to do a full diagnostic on the phone and the parts to fix it. Got there less than 2 hours before they closed and phone is fixed! The other alternative would have been to send the phone to Samsung, so thanks so much to ubreakifix in Northlake! Highly recommend and the fix other electeonics too.
I took a phone here because it was having some issues with the screen. They were honest and repaired it without charging me. It was a simple fix a mistake another shop made. These guys are awesome!
I went to the store on West Catawba in Huntersville. These were the greatest guys. So polite. Fixed my phone in a hour and sent me on my way. They also did it for 120.00 cheaper than the other cell phone place I went too. Will never go any place else.
Very fast and friendly service. Got my phone fixed in 30 min flat! Price was fair. Will def be going back.
Fixed a phone like new. He does great work
They did a great job fixing my phone. Very fast! Thank you!
Great Service!!! Fair priced also... very pleasant employees:)!
Took my phone in on May 13th at 5:30 to fix the screen and the gentleman had my phone done in less than an hour, I am highly satisfied.
Fast and reasonable service. Highly recommend for business and personal computer and cell phone repair.
I highly recommend this location. Superb customer service and they were very quick when replacing the cracked screen on my phone.
My replacement phone screen wouldn't stay glued down, but they were willing to keep working with me to fix it multiple times (for free), going above and beyond to make sure we had a solution to the problem. Thank you!
Ps4 had no picture. Tech found that hdmi was broke. Fixed in 2 days. Great price versus buying new ps4. Thanks alot.
Excellent service!
Quick and reasonable cost to replace the screen on my daughter's iPhone 7 screen.
They were amazing! Even though they had a system error happening, Nathan, kept me updated with the process. Phone was fixed and looks like new! Highly recommend!!
Got my iPhone and MacBook fixed here and excellent service! Awesome guys I definitely recommend going to!
Great service! Answered my questions...fixed my phone very quickly and thoroughly. Highly recommend!
Came in because i couldn't hear from my ear speaker and the young man help me. Wonderful service!
The earphone jack on my Samsung S7 wasn't working cleaned it out really well and now it's working great and no charge!!!!!!
I noticed the store while driving to another iphone repair shop that ended up closed that day. I gave the folks at UbreakiFix a call and they offered me a nice discount on fixing my power button and replacing the battery on my iPhone 4s. I dropped the phone off a few minutes later and the it was fixed in less than two hours. They were fast, really pleasant to interact with, and they gave me a discount that saved me about $25. I could not recommend them more strongly.
Excellent service! Quick, friendly, and courteous. Highly recommend!
I have very limited time and I was able to walk in expecting to have to replace my charging port but he cleaned it and I walked out a few minutes later.. definitely will be coming back with future issues
Fast service and great price. Highly recommend these guys!
Ashley was very helpful and courteous. She was able to fix my phone very quickly.
Great assistance. Very helpful. Answered all questions.
Staff is so great! Understanding, friendly, and give great advice. Phone got fixed super fast. Nathan took care of my phone and we are very happy with results. Thanks a lot for the best convenience! :)
After much frustration with Verizon not assisting with the repair of my charge port, I went online for my Google Pixel phone. Google referred me to uBreakiFix as an authorized repair facility for my phone. I was promptly greeted and explained my problem. He advised me that they didn't have the part on hand and would be 5 days to receive. Phone was fixed on time as promised and couldn't be happier. I would definitely recommend them to anyone and will be using them again. Great work guys!
Visiting Memphis and dropped my phone, UBreakiFix was the only shop open early and had great reviews. My phone was ready within two hours and customer service was awesome. Thank you.
Took my phone in for an insurance claim and they told me they couldn't fix and I would have to replace the whole phone. These guys are a joke
Definitely fast service. Everything looked good and the staff was courteous. Well done.
Took my phone in on a Friday, UbreakIfix had to send off for a part, put down a deposit, part arrived promptly, took the phone in, ready in an hour and a half. Easy and reasonable -- much cheaper than a new phone.
The staff was knowledgable and friendly and solved my phone issue quickly and at minimum cost to me.
Very good people here just unfortunately they couldn't fix my problems because it would have been easier to get new phone and I appreciate that they were upfront instead of just trying make a sale
Excellent Service. Especially Monte ! Thanks for all your help.
Awesome service and awesome crew working there would recommend to anyone to use these guys
Great service and employees i will go to them everytime
Great job, the service was quick and fantastic
I had a strange repair on my iPad. My kids have a tendency to rip the cord out and it ended up loosening the pins on the inside of the iPad so it wouldn't charge. Well, it kind of would but I had to press down and do some hokey things to get it to work. I turned it in to uBreakiFix on Tuesday afternoon after work and got it back Friday afternoon after work. They didn't have to part in stock because it's a weird repair, but they got it back to me quickly despite having to order and wait for the part. The iPad is charging and they fixed my screen too. I didn't even know it was broken until I got there and took my case off (a shout out to my kids on that one too) and I opted not to fix the screen, because it's older. Evidently, when they went to take the screen off the adhesive made it difficult to replace it all in one piece so they ended replacing it free of charge. Super friendly and I highly recommend. Oh, and it was definitely cheaper than buying a new iPad. Thanks guys!
great location. had a great time
Best cellphone repair ever great customer service fast service!!
They were quick, kind and taught me how to fix it myself
Fair price and quick turnaround when my hard disk failed and had to be replaced. Quick and solid answers to my questions about what I needed to do to get all my files and applications back.
Great place...great service...HIGHLY RECCOMMENDED
These guys are absolutely fantastic! Screen repairs charge ports camera whatever you need fixed they can do it if its fixable! Thank you for the help!
Staff understood the problem in under a minute, phone was fixed in under two hours. Excellent staff who were able to elaborate on the issue.
Excellent job fixing a badly broken note 8 screen.
Great customer service. They had the needed part in stock. Got me going promptly.
The technicians repaired my shattered pixel 2xl screen and applied a new protective coating in fewer than 2 hours. They were very helpful and kind and the experience was a relief for me.
Best price I could find for the repair I needed, genuine parts, great service. Zach was great and very patient. He handled a lot of customers without ignoring anyone. Don't want to need to repair my phone again, but if I do this is where I will go.
Great service friendly staff phone looks awesome
Service and quality of work were exceptional. Pricing was also reasonable. Unlike with Apple Support that charged me $40 to tell me to bring my phone to the Genius Bar-if they (ubreakitiFix) are unable to fix it, they don't charge you. The technician who repaired my phone was very professional and helpful to explain how the damage could have occurred. And they were able to accommodate my repair as a walk in and the repair was done in less than an hour!
Casey was very helpful and friendly. Highly recommend them for phone repair
Great job with the phone
I was sooo surprised when they called me within hours after dropping off a broken Thinkpad Yoga. My laptop suddenly stopped working as the screen could not turn on. I was at the point to trash it but wanted to give a shot with UbreakIfix, as somebody told me great things about them. Indeed, not only they found the problem - a chip was popping out, but also they didn't want to charge me. "Well, it didn't really cost much to repair it" - that's what the front desk guy said when I asked how much I should pay. I was like "am I dreaming that people can still be that honest today???" If they allow 10 stars I'd rate them double!
Listens and understand your problems. Does their best to resolve them.
I came in because my headphone jack had broken off inside my phone. Joe helped me immediately and his assistance was quick and EXTREMELY AFFORDABLE
Service was so fast! Knowledgeable and friendly. Will recommend to all my friends!
Wow! Great service amazing place. I walked in last minute almost closing time. My iPhone se had a problem charging.Chris took my phone in, and fixed it in under 10 minutes, and replaced my screen cover at the same time ALL FOR FREE.This place will be where I go for future problems.
They were really fast and efficient with my repairs and I got my phone back and it is working great!
I had issues with an old phone, and uBreakiFix was able to repair that old phone as well as transfer all my pictures that I had on my old phone to my new phone. They are quick and thorough with the repairs. But above all they're honest and that is a rare quality to find!
They have helped with my computer twice now. They are honest and patient while you describe the issue. People should definitely use UBREAKIFIX
Great group, extremely friendly and knowledgeable. Fixed my original ps3 and will go back if I have any other needs
Great service, great people; they are knowledgeable, timely and communicate with you throughout the repair process
Very helpful, professional. Cost of labor, surprisingly lower than expected. Awesome job guys. Thanks.
The guy at this store was very informative and really nice and helpful, if you are having phone issues go to ubreakifixit
This place is the best......I have had my phone there on a few occasions and always walked away extremely pleased. Their prices are fair, their service, and quality of work are spit on. I have already recommended then to family and friendd
Great guys and best service
Never an easier company to deal with. I came and dropped off an IPhone 5c with a broken screen and picked it up 40 minutes later. Great experience, would recommend them to anybody dealing with the unpleasantness of a broken screen.
Super friendly and knowledgeable staff! Quick, honest, and very reasonably priced! I noticed the storefront while at a neighboring store and promptly returned with my broken iPad and laptop. They diagnosed and fixed both in two days at a price that would fit any budget. I highly recommend Ubreakifix to anyone with electronics that need repair.
Very helpful people, I have visited this store on Winchester twice, it was a great customer service both the times. Fixed my phone in minutes and gave it back. Thanks guys.
This was great service, quick, fast and super informative. The customer service was top notch
Wow great service!! Will return
These guys do good work. But- why is it they all look like they haven't had a bath in several days. The guy that helped me when I dropped off my computer actually smelled bad and had visible dandruff, hair in a ponytail (if you don't like to wash your hair maybe you should keep it shorter?). The man who helped me when I picked up my computer was equally poorly groomed, clearly hadn't shaved or bathed in days. Maybe these guys are so busy working they never let them leave to go home and bathe. But it's a deterrent to their business....
Dropped into the shop with no notice after cracking my screen and they had me in and out in less that 35 minutes for much less than expected! Great service!
Up front, honest, work performed in time quoted, works perfectly, thank you!
Staff were efficient, professional and friendly. Scheduling was easy.
Great, friendly, helpful customer service. Also by far the cheapest place around to get a Galaxy S9 screen replaced. I cracked mine and I swear the screen was even brighter and clearer than before. They also have these liquid glass protectors, perfect for curved screens for $49 and they come with a warranty that if your screen breaks again they'll fix it for $20!
Great place. My girlfriend's phone was dropped in water . It was repaired the same day and the cost was minimum. Just as your representative had said. I Highly recommend this place. We will not hesitate to go back in case of need Thank you
The representive was very friendly and helpful. I will definitely be recommending this store
Fixed phone in about 2 hours from walk in. Friendly knowledgeable staff. And their prices are better than anywhere else. Would definitely recommend and go back
The people working here are extremely knowledgeable, hard working and willing to go beyond to help their customers. I had problems with drive. They could have just decided to change it and then make more money. Instead they really examined and found it was a bad wire. An easy and inexpensive fix. While they had it they cleaned it and even put new tabs on the bottom for it to rest on ( I had lost mine over time) They were extremely kind and courteous. I left knowing I very much wanted to find a way to give them a good recommendation. They are rare and I’m super grateful I found them. A place I can trust. They have a life customer now.
Very fast and good customer service.
Friendly, fast, no pressure - happy to recommend them!
Only one person working there. Had to get a phone screen fixed and he said 30 minutes. We waited there for over 2 hours and he didn’t even apologize. Get the phone back and it’s disabled.
I got the best service from a gentleman when I came in the other day. Zach was very knowledgeable and nice while answering all my questions. Highly recommend!
LOVE this place! shattered my iPhone 6 phone screen, and they fixed it within a couple hours and offered me the lowest price around. friendly fast service. would recommend to anyone! :)
They are very helpful! They assisted my problem, and let me know how to keep it from happening again. I would definately recommend them for anyone with phone problems.
This place is phenomenal! I shattered my phone to the point where I couldn't turn it on and they had it repaired in under 2 hours. They literally charged me a fraction of what other stores had asked me for and even gave me a discount!!!!! :) Ten out of ten would recommend!!!!!
I took my cracked iPad screen to them at 330. It was fixed and back in my hands at 510. They closed at 5 but said they had a few things they were doing so to come on over of I wanted and pick it up. 79 dollars for what Apple listed as a 200.00 dollar job. Nicest guys. I will NEVER go anywhere else with a problem.
John and Alex excellent service
monte was wonderful thank u so much
Great service, fixed an out of warranty screen free as if it was still under warranty. I've had nothing but good experience with this shop.
Thank you Marco for the great service. You were extremely busy, yet you managed to fix my phone on time. I really appreciate your effort!
Amazing service. They fixed my touch screen laptop with no issues, the labor could 've a little cheaper when you buy the parts. Other than. I'm satisfied.
Fast, courteous and even stayed late to get me fixed up.
When here for a quote on fixing my phones charging port....wanted to also replace the screen and quoted 360 dollars....got a great fix down the street at tech heroes.
THANK YOU! THANK YOU! THANK YOU! My phone went into recovery mode and would not fully bootup after doing an operating system update. After failed troubleshooting over the phone with Sprint and Samsung, I thought all hope was gone and I would have to reset my phone and lose my important pictures and files. I took my phone here as directed by Samsung. Marc fixed my phone in less time than originally estimated :-) I was able to get back to work from my lunch break with my phone back to normal! I am SO grateful for this place!
I would like to thank you guys for saving my phone. You are The only store in Madison can fix Sony Xperia phones.
Second visit in one day. First it was for an iPhone5 battery. The Sprint store recommended them. I found them to be super helpful, knowledgable, and respectful.., really nice folks there, so, I came back with my daughter's iPhone6 which had a badly cracked screen. She's been putting off the repairs for a couple of months because of time! I'm so glad that they're here in Huntersville. Convenient location for Cornelius, Denver, & Lincolnton, too, at the corner of W. Catawba and Sam Furr. They do computers, too, so I'll be back for my two old laptops & desk top to retrieve documents and pictures. The prices I was quoted were better than the big box stores! Thank you, Casey and Nathaniel!
Took in two old iPads and got great service. Friendly and honest.
I had a great experience with the staff, they are all very helpful. Very fast service, I dropped my phone off for a speaker replacement and they had it ready for me in 2 hours! Take your phone here if it needs repair.
Great experience having my Pixel 2 screen replaced. It's nice having people who actually know what they are doing. We have had terrible experiences close to home so we decided to roughly 45 min to this location. I am so glad we did!
This should have been a 5-star rating as they were friendly and got my phone camera repaired while I waited, but they lost a star because I had to go back twice because they ordered the wrong part the first time. Everyone I encountered there was friendly and seemed very willing to help. And once the correct part came in they had my phone fixed and back to me in just a couple of hours. I would recommend them if you need any phone repairs.
Super fast diagnostic and free of charge! Second visit here and I’ll keep coming back.
Got me in and out same day and able to to fix my Samsung s8+ cracked screen
Polite, did exactly as promised. No unexpected charges, cheaper than other estimates, and faster, done in less than 12 hours! Highly recommend the guys at UbrealiFix in Huntersville to anyone who needs any type of laptop repair.
I love that they don't charge you unless they can fix it.. my Xbox One wasn't fixable (water damage) but Dalton and the team tried their hardest to fix it and spent several days working on it. Clean Store. Friendly knowledgeable staff. I will continue to bring my business to them from here on out.
Fantastically friendly service, my phone is pretty much brand new. I had a cracked screen and they changed it plus the metal frame, LCD battery and speaker. My warranty with Samsung was about to expire and now it got a 3 month extension plus their 3 month warranty too.
Very satisfied with my experience here. I have an Samsung Galaxy Note 9 and my screen was cracked to the point that I couldn't use it ay all. Took my phone to these guys and they were very nice. The repair time was very short. Also I liked that they tell you all important things you gone need to know about warranty up front. So there won't be any surprises down the road. Thanks UBreakifix
I took my HP laptop in after hearing rattling noises near the fan and having problems with the laptop shutting off during start up. I got a call only a few hours after dropping it off and they told me they had fixed it free of charge. It was just a broken hinge. Definitely try this place before anywhere else because chances are if its an easy fix they're really help you out!
This store was awesome! The diagnostic was free and it ended up being a really easy fix. The power cord was broken, not my laptop. They even charged it to full power so i could have use before i got a new charger in the mail. All out of courtesy — for free! I will definitely give them my business in the future.
Everyone was quite helpful as well as knowledgeable. All worked out positively for me and the timing was excellent. Hoping that I won't need their services again, but I would certainly return to their shop.. Claude was very helpful at the Falls Church location, which is where I took my phone! Thanks!!
CUDO’S to the guys at UBreakIFix, I brought in a small electric scooter that had a broken wire that went to the circuit board in the instrument panel. I had takin it to an electrical engineer that I know and neither one of us could figure out where the wire connected, it was not obvious at all, then I took the scooter to an electric bike shop and they said that their technician didn’t do those kind of repairs, but they highly recommend ubreakifix as a possible repair facility and after several weeks in their shop they were able to fix the scooter and made all the lights and horn functional, these guys are very talented and from my perception believe that they could fix almost anything that has an electrical component. Thanks again to them for making a very happy grand daughter. Gary Price (Sandy, Utah)
Honest and helpful. Put a replacement screen protector on my phone in minutes! Awesome people as well.
Wonderful place to go to get anything fixed ! Best Customer Service.
Great work and a friendly and honest staff. They stand by their work and make sure that you're satisfied.
I dropped and broke the screen on my brand new Galaxy S9+ and these guys had it fixed and good as new in less than a day. Service was shockingly fast, friendly, and my phone is good as new. Thank god, I don't know what I would have done without them!
Great service! Very satisfied!
After two visits no one at this store could actually replace my phone screen correctly. I have to bring it in a 3rd time since the screen keeps glitching out and is still only partially attached to the phone
They held my PlayStation for me until I could get to the store to pick it up and fixed my PlayStation for a great price
Have been to this location twice and will continue to return for the great service and professionalism. Have and will continue to recommend this location for anyone who needs electronics repaired properly, timely, and with care.
Fast same day service. They stocked the screen for my new phone that hasn't been on the market for more than a few weeks, so that was impressive.
I've been in the store twice now. Both times just for a new battery. The first one I got was defected (and I understand not their fault) but they had my phone for 10 days when they estimated 3-5 business days. The second time I took it back they had it for just as long (again estimated 3 - 5 business days) and forgot to notify me when it was ready. I had to call and check on it. This time the battery seems to work but now my "volume up" button doesn't work, my auto rotate on my screen doesn't work, my fingerprint sensor doesn't work, and now the back is falling off from the adhesive not sticking. Phones are expensive. These guys should really be more detail oriented before returning them to customers in worse condition. I'd bring it back in to fix all of the above, but each time my phone leaves in worse than before.
They did a fantastic job fixing the back glass on my phone when I broke it. Same day fix and the price was quite a bit cheaper than I was expecting.
My phone screen was absolutely destroyed and they fixed it super quickly for a really great price. The staff here are very kind and knowledgeable and were very understanding about the stress of having a broken phone. If I ever (good forbid) break my phone again, I'll definitely come here. Thanks for all of your help!
Oh my gosh, these guys are so over-the-top customer service fanatics I now know the ONLY place I will bring my phones in the future. Nathaniel helped me with my repair last month and took such great care of me, but I dealt with others as well when calling or walking in. Everyone was so great. Top notch service, fantastic communication. Thanks team!
Alex was truly a pleasure and the MOST patient when dealing with my Galaxy S7 Edge's! He restored it perfectly and above and beyond what was initially thought. HIGHLY recommend!
Needed an iPhone 6 screen replaced after having another screen replaced from a location in Crabtree Valley Mall, that after a month of usage started showing signs of bad quality. The guys at the shop were able to get me in and out within 30 minutes with an aftermarket screen of great visual quality. I appreciate it fellas.
My son came home from college over spring break and his screen was not working. They diagnosed the problem quickly, ordered the new part and had it fixed the same day the part came in. Very helpful and very nice staff. I would highly recommend them!
Very great service... was recommended by Google as one of their authorized repair shops! Fixed my Google Pixel screen without any issues and service was very fast. Plus they use OEM products in their repairs. I will recommend UbreakiFix to friends and family!
These guys were awesome!! Brandon and Cameron were very helpful and got me done fast! I'll definitely recommend this place to friends!
These guys are horrible. Took my wife's phone in they replaced the screen but then messed up the sim card reader. Then we had to wait another week to get the replacement. Took the phone back for the new reader. Left there after Chris told me everything worked. Got home and realized it had no Wi-Fi and they had replaced my beats audio speaker with a cheap replacement that buzzed. After 3-1/2 weeks we finally got a replacement phone. Still having issues with the replacement as well. I will NEVER use or recommend these guys ever again. They lied to me every question I had, never called as promised. I had to keep up with them every step of the process.
My wife dropped her Moto Z. Nobody had the nerve to work on it it's at these guys they got it up and running again and able to transfer all the data into the new phone. I cannot say enough nice things about how well I was treated and how well they worked and got it fixed so my wife in the hospital would have her phone back! These guys deserve gold stars lots of them!
Very friendly and helpful staff! Monte did an excellent job!
Awesome customer service provided by Monte. Will definitely return for any future needs.
Super fast and friendly service!! Thank you
They were very easy to work with and were able to fix our Wii. Thanks for the great work!
Needed them a couple times now, EXCELLENT!!!! Easy acces, friendly, fixed while I waited....if you break your phone....no worries...Ubreakifix will make it like new!!! Appreciate the help from Robert in Raleigh.
Great fast service
Went here to get my phone fixed cause my insurance will only allow me to go here but it felt like the guy was to lazy and didn't want to do his job to fix it so he came up with an excuse to not repair my phone and still charged me. So now I have to pay full price for a replacement phone
I brought my Macbook Pro into these guys because it wouldn't boot. I thought my hard drive was fried. After they ran their FREE diagnostics they called me back in 2 hours to tell me that I need a new hard drive cable and that in fact my hard drive itself was functioning fine. $90 later and my Macbook is working like the day I bought it. Couldn't be happier with the professionalism and quick turnaround.
Fast, friendly, and knowledgeable service. Fair pricing! Great experience. John was very nice to explain the process of replacing the parts. Highly recommend!
This place did a fantastic job fixing my iPhone 5s that was literally run over by a car. It took them less than 24 hrs to fix what looked unfixable. I will definitely remember this repair company. They earned a loyal customer.
I had a great experience here fixing my screen. I was under warranty and they made it easy to redeem. They were helpful and friendly and made sure everything worked great before I left.
Great people to work with! They're on-time and priced right. Really knowledgeable I'd use them again.
A small glass got into my laptop and influence my sound system, Apple charged me $475 for the check, I took it here and a gentleman Jose helped me clean it up and charged me nothing. I really appreciate its service.
Great service
Fixed my phone screen twice and did a great job! They also do it in less than an hour! Best price I found in Madison for phone repairs.
I completely shattered my screen. Apple store had no appointments until next and were probably going to charge me somewhere in the neighborhood of $250 for a repair/replacement. Walked in this place at 11:00am and walked out at 11:30am with a completely restored phone. Fast and easy.
I've brought a work phone with no insurance here 3-4 times and have always received prompt, courteous service. Rob and the guys do a great job and really care about their work and providing excellent customer service.
Fast and professional service! Funny and nice staff.
Damian was very helpful, the service was quick, reasonable pricing, and my phone is working 100% better than it was before I came in. I hopefully won’t need to go back in any time soon, but any future issues I would definitely return without looking elsewhere
I was expecting to leave my phone overnight, I was very surprised that they replaced my screen in under a hour..... very satisfied and will use them in the future for all of my repairs.
Great service and support at the Falls Church location. Jose and Damien provides five star quality and speed for an iPad screen replacement at a third of the price of the Apple store. Highly recommend!
My phone screen was cracked. They are friendly and my phone is as good as new. Thanks guys
Great service! Dropped off my iPhone and my iPad for new screens. Picked up an hour later! Couldn't be happier.
They were so nice and really helped me out in a time of crisis! They got all my data off of my old super broken phone onto my new one and I got all my files and stuff back! And it wasn't as expensive as I thought it would be! The only tiny problem was that I had to contact them to see if they were done because I didn't get a phone call or email as expected but they are definitely my heroes!
This is the second time that I have used the services at this uBreakiFix location. The first time was for a laptop screen repair when they replaced the entire screen and backing for my laptop. Although the repair was expensive (>$400), it seemed to be well done and their response was prompt. After the repair was completed, I noticed that there was a small dent in the back of the computer and the backing and screen were not connected in the right corner. This caused the screen to crack when I opened it under normal use. Since it was still under the 90 day warranty, I brought it in and the initial assessment was that it was their fault and they would fix it. However after a few days, I received multiple messages saying that the damage was my fault and that it was not covered under the warranty, even though it specifically was. During this period I received terrible customer service and the manager never acknowledged any wrongdoing or attempted to fix the situation or help at all past telling me that the only option was for me to pay another $200 on top of the original $400 fix. They did not seem to recognize or care about my complaints or worries and would not admit to any fault on their behalf. I do not think that I will be using the services of uBreakiFix after this repair and I recommend paying close attention to any repair that you have done at this location.
Great experience and friendly staff.
Great service!!! I came from the Apple store so stressed out on how long and how much it was going to be, came here and they fixed my phone with-in the hour! Tyler and Conner were awesome with great customer service and helping me out.
Excellent service from Jose and Marco! They went above and beyond. I had made a 10 am appointment the previous day. Exactly at 10, the shop was open and Jose checked in my iPad Air with a broken screen for repair. The diagnostics were run quickly, every thing was accurately noted and I was out of there in less than 10 minutes. Even though he didn't have to, Jose gave me a $15 discount off the $149 quoted price. They estimated that the repair would be done by 2 pm, which was a pleasant surprise to me because I was expecting to pick it up only the next day. I hadn't received a call or email at 3 pm so I contacted them to get a status update. I was told that they were straightening a corner to make the new glass fit flush and within half an hour the job would be done. Sure enough I got a call about 20 minutes later and I was on my way to pick up the iPad. Marco helped me at pickup. Great service, everything checked out and they even put on a new screen protector for free, which I wasn't expecting. I almost didn't take my iPad here because of some of the recent negative reviews here. I can't speak to those experiences but I had a great experience and strongly recommend this place.
These guys are legit! Very professional and so nice. Nathaniel is the best! I can't say enough about how awesome he is and the customer service he provides. He went over and above to fix 2 iPhones for my son and me. If you have any phones or computers you need fixed I highly recommend these guys! Trust me you will be pleased. I will always use these guys!
I brought my tablet to the store because the screen was completely cracked. Great customer service, I got it back within a very reasonable time, looks great and cheaper than sending it in to the manufacturer! Will definitely do business here again!
These good folks fix my broken glass on my S 8 Galaxy in quick time " no hassle what's so ever ,Samsung had recomend them " and was not disappointed " 5 stars " will recomend them to others " " thank you "" Brian falls church va
had to take my phone back several times...first my camera flash stopped working. screen was lifting within days. Ive gone back a total of 3 times after the inital consultation, all in the 90 day period. Its beyond the 90 days now. I give up...no point if they couldn't make my flash work. Literally left with more problems than I started with. Apple said these were not original parts and knew immediately that this company was the culprit! Apple cannot repair the issue either at this point as it has voided my warranty on a brand new phone. I have an appointment with apple in a few days, and will have to purchase a refurbished phone at $300. Save the money you'd waste here, fix your phone with apple. If i had known that I would be looking at the inside of my iphone after a few weeks of this repair I would've kept the crack! ___________________________________________________ Update: I will say that this company does have customer service at the forefront, even if the quality of work gets 1 star, the customer service is a 4. My phone was repaired and although the flashlight on my phone only worked immediately following the fix I am overall glad to have had a refund issued. I am not confident in this being a permanent fix, however I am pleased to have been compensated for my headache. The phone is in one piece and at the very least had it's life extended.
Fixed my Phone in 2 Hours without an Appointment and for almost the same price as insurance! 10 Stars
They were quick and efficient.
We just found UBreakifix and so glad we did. What a pleasure it was. I brought my laptop in as it was not updating to windows 10 and also had a home screen pop-up. They explained all they would do to correct the issues. They also tell you what may have to be done if initial actions don't work. And they tell you the costs upfront for both corrective actions. They call before proceeding once they know the problem. I needed the entire works and it was complete in less than 24 hours from the time I brought it in at a cost less than expected. Laptop works better than ever! The nicest people and extremely knowledgeable. Thanks guys! Highly recommend!
Very efficient.friendly and quick
I cracked my screen on my iPhone 6 and went in on a Sunday to get a quote on how much it would be. Not only was the price great but they fixed it within 20 minutes. The two guys working (one was the assistant manager) were so helpful, straight forward, polite, professional and all around great to work with. I would recommend them to anyone for any of their phone needs. Thank you uBreakiFix!!!
I dropped my phone on concrete and the screen had vertical colored lines on the screen and no visual way to use it. Brought into the store - 6pm. They fixed on the spot; within one hour. Would highly recommend.
Good service and very fast. Took roughly an hour and I had my phone back and I was on my way!
Went in for a diagnosis for my black screen on my cell phone and a day later it is fixed free of charge. Fortunately, I didn't have to pay for any parts to be replaced. Great business with nice people. Very pleased
Really great service and very fast
Took my Samsung S8 in to repair my cracked screen. The guys there did a wonderful job and were so friendly and helpful. They also use brand new Samsung factory parts and no refurbished or after market parts are ever used. Great service all around! Highly recommend!!!
I went to boost mobile and they told me to come to ubreakifix. They fixed my issue with out a problem. Definitely the beat place to get your phone repaired.
He fixed the problem I less than 5 minutes. I had problem with my video and snap. I really i appreciate you. T_ Mobile cloud not fix it for two months. T mobile told me to get a new phone . Thank you so much.
Great screen replacement plan. Good company.
Technicians and sales person were super friendly and very knowledgeable. My phone is working perfectly now. While I was there they gave me a lot of attention and made sure that I was comfortable with the repair process. A1 Service here!!!!
Brought in a S4 and they were able to get the screen fixed in a few hours. Made sure I was happy and took pride in their workmanship.
Damian did a great job of explaining the possible fix/no fix scenarios. I’m very pleased with the positive outcome, as two other phone repair store were not successful with the repair of my 5s
I got quick results with uBreakiFix. Thanks guys!
Great service, fast repair and the best prices in town. Recommend to all who need a repair done to their phone or tablet
Both willem and Damian were great and repaired shattered screen on 3 year old I phone 5s quickly. Looks like new.
Great service and fast repair.
Awesome service! I'm came in very frustrated and was calmed down very quickly and left with my phone working as it should. I won't hesitate to come here again. Thanks so luch!
Super fast service! Everyone was very friendly. Love it
Fast turnaround time and friendly staff.
Got my phone screen fixed and looks great. Plus all the guys there are super chill and easy to talk to. 5 stars.
I called to see if they had the part to replace my screen. They said yes. I then drove 1.5 hours to the only to find out they didn't have the screen replacement. The employee told me they can't guarantee or hold parts, but failed to mention so on the phone when I had called. When I explained my plight of driving so far expecting to get my phone fixed today, the employee shrugged and said "sorry bro". Complete lack of empathy and refused to even offer any solutions. Terrible customer service. Would give 0 stars if I could.
Stay away. Brought them a tablet with a new battery to fix a broken screen. They replaced the screen but It was dead when I picked it up. They claimed the brand new battery was dead. As far as I am concerned they destroyed my tablet. Instead of making things right they gave me attitude and insulted my knowledge. I am an electrical engineer and know when I'm being bull shitted about electronics.
Great job.
Great service everytime I use them. I am a tech at Georgetown Law and will strongly consider them for any out of warranty repairs since I live in Falls Church. As it stands they are my "Go to" shop for my own repairs and I have been totally satisfied!!!
It is so nice when you come across honost, nice and absolutely wonderful people. Thank you for all your help!!! This place has my recommendation.
They did an excellent job fixing the screen on my Pixel 2. They gave a great price compared to the other places I looked and they had a very fast same day turn around. Overall I was very satisfied with the quality of service provided.
Phone looks brand new again. They also have exceptional customer service!
Very good service professional will surely recommend and be back thanks again service was GREAT
After trying 4 different places to get a phone unlocked and all of them saying they could not do it including the carrier and manufacturer of the phone, I found ubreakitifix in Sandy and met Savea who was a more than qualified guy who not only got the phone unlocked but managed to save a lot of items on the phone that everyone of the other so called qualified persons said it was impossible to save. Wanda and I would highly recommend ubreakitifix and Savea highly to anyone who is looking for someone to help with their phone.
Good service, would recommend to anybody who has issues with their electronics. They were able to help me out with my PS4
Screen was fixed on my pixel 3 XL, but my fingerprint scanner no longer worked when I got it back. I took it twice and they kept telling me to comeback when the pixel tech was in .
The techs were really nice and helpful. Explained everything easily.
Great customer service. Had the parts in stock for my S8+ and they are an authorized Samsung repair shop. Price was cheapest by far as well. Thanks!
I brought in my MacBook Pro after a tea spill and they fixed it within a few days! They were friendly, knowledgeable, and accommodating to my concerns. They also gave me honest advice and kept me informed of their progress. I would highly recommend them!
The service was quick, friendly, and efficient. I needed the screen to an iPod fixed and wasn't sure anyone could fix it, due to it being outdated technology. Fortunately, they placed an order for the screen to be delivered the next day and fixed it within a couple of hours. I definitely recommend this location and will be using them for my laptop screen.
Got great customer service! Took care of my issue quickly and they were very nice and professional
Great Service, fast, prompt, and the fixed it at half the price of the quote.
FYI if you are a Samsung galaxy user, this place uses actual Samsung parts and runs all the tests to make sure your phone regains water resistance after repair. Also, it is relatively inexpensive compared to other shops nearby and in SLC. They replaced the screen of my s8 in under 2 hours and the repair included a new battery and metal (side) casing. It feels like a brand new phone for just over $200. Some other places wanted to charge $350+.
They do great work. They replaced the camera in my Samsung S6, but it wouldn't focus. They replaced it again for free.
Besides calling me on the phone they had fixed for me and having to wait longer to receive my device. Because of an error P.e.b.k.a.c. (Problem exist between keyboard and chair!) Two numbers, written down, they called the number that was in their hand to advise me that the repair has been completed. Phone records do not show this, but this is what I was Instructed when I called to inquire of the progress of the repair. Phone function as it should, they did a fabulous job. DID I MENTION....
I got my MacBook Pro touch pad repaired for about 1/3 of the price of the Apple Store. Still working great! I use to manage a computer repair center and the do good work at a fair price.
Took my Mac book pro in, and was told that my mother board needed to be replaced. The Service was quick and efficient. They offered me one solution that was astronomically out of my price range. Will seek other repair options.
Curtis and Joseph were awesome!! They deserve raises. They were really quick, incredibly nice, and very knowledgeable. The repair took about 45 mins and there's a really nice bakery next door if you want a coffee while you wait. The repair to fix my shattered screen AND broken LCD was ~$180. Apple would have charged me $300! and it would've taken hours or days if they needed to ship it out. Totally worth it. 5 STARS. Super reasonable prices, great store front, nice employees. A+
After dropping my phone, AT&T sent me to this authorized repair shop. They repaired my screen AND installed a new frame and battery. The best part is that it was all covered under my warranty! They had me on my like new phone in less than two hours.
Highly recommend. Awesome costumer service and friendly staff. Staff is very knowledgeable and does quality and thorough work. My shattered iPhone looked brand new in just about an hour’s time. Also, the prices are very reasonable. Thank you, ubreakifix.
I thought my phone's charging port was broken. So I contacted uBreakiFix about replacing it. They gave me a quote that was better than replacing my phone and I scheduled an appointment. When I brought in my phone the man behind the counter took a look at port and asked if anyone tried cleaning it. I had tried canned air to no effect. He takes out a little pick and cleans the port. The port works again. It would have been easy for them to just changd the port but they went out of their way to make sure no unnecessary repair was done. I would recommend them.
John was great! Efficient, quick, and overall a very good experience.
Warranty screen repair done quickly with great customer service from Tre! Would recommend highly anytime.
My Samsung phone was booting up but the screen was dark and I was in near-panic. Alex & John were in the office and because of loudness of TV didn't hear their greeting from the back but Alex soon appeared. He looked thoroughly and in just one minute figured out how to get it back up. He did not charge me and had a pleasant, calm attitude in my silent angst. Will always take something there going forward that seems to be on the blink. Highly recommend.
My iPad got bent and crush by an auto-matic car seat going into back for easy exit. The glass was crushed into tiny slivers,, and the entire frame was bent so it couldn’t lay flat on a counter. I didn’t think there was anyway to straighten it enough to hold new glass. The Technician, Casey, was incredible. It was ready the same afternoon! It looks brand new, totally functioning. I bought a drop and crash-proof case! I definitely pick the correct business. They were professional, knowledgeable, and great to work with, and I highly recommend their services.
They were very friendly and able to advise me on the Cords I needed f ou r my device. Great place
Worst experience I've had with a so called business...Extremely rude and arrogant over the phone. I mentioned politely that he could work on his customer service in the future and he cussed at me and hung up. I then proceeded to call back about speaking to a manager. Here's the best part, he's the owner and he hung up on me again. If that is how the business is run from the top down, no thank you.
My favorite old stereo receiver finally stopped working and I took it in. The said we can repair it for you for $99. Then they told me my best bet was to buy a new one they found on eBay for $40 dollars. They saved me a lot of money. They didn’t have to point me to eBay but they did and I really appreciate them helping me save money
This is a great, honest place to get your laptop or phone fixed. I was very much impressed with high level customer service I received there. I will go there again in the future and will tell all my friends about this uBreakiFix place im Falls Church.
Fantastic work, friendly service, and got my warranty repair work done for free. Thanks guys!
Quick and completely professional. Called in and was able to get my shattered screen fixed like brand new within an hour. Completely surprised with the quality. Would definitely recommend.
I took my phone in and asked them to diagnose and fix it if possible, but not to do a factory reset on it. They followed my wishes and diagnosed it, but it seemed to be beyond repair (I think that's the consensus on the Internet and at another shop), and they did not charge me, but let me know what they tried and that certain aspects of the phone were fine.
Polite, fast service, good quality, reasonably priced
I have been to this shop 4 times and they have always been very pleasant and professional. They get your phone back to you very quickly and working like new!!
Simply amazing!!!! Zach saved everything on my Samsung device I was told could not be retrieved!!! I highly recommend!!!
Friendly place and they replaced the screen on my iPad mini within two hours. The pricing is low/average.
Fast, efficient and very informative. The gentleman, Michael B., was so helpful and full of great information!
Great experience and would definitely recommend. Damian was extremely polite and professional, and my laptop was back in working condition in less than 48 hours.
Marc fixed my Samsung Galaxy Screen, best place to go to in Memphis for any Samsung, iPhone, or Google Pixel.
Do not bring your business here. I stopped in one month ago to get the screen replaced on my iPhone 7. While fixing the screen, the team broke a component on the motherboard. They accepted all responsibility and promised me a new phone and gave me an old loaner phone to use in the interim. One month later, I still do not have a new phone or any resolution. The loaner phone is outdated, overheats, and does not run essential apps such as Google Maps. I have had to call the Raleigh store repeatedly, and have since had to escalate to the HQ as well. The lack of communication and timeliness is simply unacceptable.
Excellent customer service. They repaired the screen for my Samsung s8. They said it would take 2 hours but called shortly after an hour to let me know it was done!
Staff was nice, but they use 3rd party screens. The new screen they put on my iPhone has really bright spots and streaks. I had my battery replaced shortly after getting a new screen and my phone now randomly stops responding to touch. I took it into Apple and they said I would need another new screen. I should have spent the extra money and had Apple replace my screen the first time :(
I would not recommend this place to anyone! Poor quality of work and it was very inconvenient that I had to go there three times to get it fixed correctly. The manager was very rude. Don't waste your time and effort here. Find another phone repair company before you waste your time, money, and energy on this place! I wish that I could leave a negative star or no star at all for this review!
Uses DEFECTIVE/aftermarket screens on customer repairs. Screens have pressure marks and burn-ins. Tried to install a defective screen on my iPhone and pass off as if it was good as new...........
UbreakitIfix was AWESOME!!! Great service (Zach was great) quality work as well as customer service!!!
They did a great job, charged a fair price and were extremely nice. I’d gladly use them again.
Service was fast and friendly! They were able to repair my phone the same day and because they are tied to Samsung my warranty is still good. Both guys were super nice and I highly recommend then. My phone looks brand new
Very professional feeling to the place, knowledgeable staff, friendly, fast service. A little pricier than expected but also a very satisfying hassle-free experience which makes it totally worth it.
The folks at Ubreakifix were very helpful and helped to explain technical aspects of what my iPhone needed. I would go here again for my iPhone or computer needs.
I visited UBreakIFIX today . They are the very best at what they Do. AND THEY DO IT ALL PHONES, COMPUTER,and Game Consoles. This from me Mr T.
Great service! My phone needed a new screen. I was in and out in a little over an hour!
I explained my problem then was told what they would try but that there was no telling if it would work and that it would cost $79.99. Hence, they said I should try it myself but didn't tell me how to do it. Going there felt like a waste of my time.
Excellent workmanship and customer service. My daughter had a smashed screen that they had replaced in under an hour! Good as new! Thank you!
Marco helped me out and it was super easy and quick. Would recommend.
Excellent iPhone screen replacement service by Tim. We were in and out within 45 minutes. I can't recommend this location enough!
I went to the store on West Catawba in Huntersville. These were the greatest guys. So polite. Fixed my phone in a hour and sent me on my way. They also did it for 120.00 cheaper than the other cell phone place I went too. Will never go any place else.
I have taken two phones there. Nicely fixed a screen on the first phone. They initially failed replacing a battery on the second phone, saying the phone would need to be replaced. But when I questioned the manager about it, he stepped in, fixed the phone, and went above and beyond. Job well done. Very satisfied.
Waste of time with my Samsung repair. I already called about the problem and I had a ticket from Samsung. Took 45 minutes to end up telling me to contact Samsung again and ship it in to them.
They are very nice and ready to help you with your phone.
Diego was very professional and resolved my provlem in the most efficient manner. I will recommend your services to people I know. Thank you much.
Fixed a phone like new. He does great work
Hands down, the best customer service ever! Needed my phone fixed asap for kind of work i do. Called them 1st thing in morning, they said i could come in that day and get it fixed. Very knowledgeable, walked me step by step and told me the process, not to mention very friendly. Fixed it within 1hr 30min. Please check them out.
They fixed my phone screen in half an hour and it works perfect. Can't beat that.
Great Service!!! Fair priced also... very pleasant employees:)!
Took my phone in on May 13th at 5:30 to fix the screen and the gentleman had my phone done in less than an hour, I am highly satisfied.
The best!!! Ubreakifix over delivers on speed and quality. On a scale of one to ten these guys crank it up to eleven.
Quick and reasonable cost to replace the screen on my daughter's iPhone 7 screen.
This place is literally a God send. My galaxy S9 was smashed to pieces, and I was scrambling because I had no back up. Being a Sunday at peak hours, they fit me in and got my phone fixed in 2 hours. I did research all throughout the Knoxville repair market; first of all, they are the only store open in a 10 mile radius that the S9 parts already in store, and secondly the price was at least $40 dollars cheaper than any other non-Samsung authorized cell phone repair place. I owe this place big, and would reccomend to anyone!
Amazing service and even better pricing!! These guys are certified Samsung techs which means their quantity of work is second to none. They use original Samsung parts which makes a big difference. They are very particular as to what they put out. Their repairs are under warranty by Samsung so that speaks volumes! The prices are the best in the surrounding area as well! The Dumfries location is my favorite!
Would have made this a 1 star but at least the guy was pretty nice. They applied a liquid screen protector to my phone and left scratches all over the back of my brand new galaxy s10+. I'm not happy. Do not let these people put screen protectors on for you. Buy the screen protector and do it yourself.
Got my iPhone and MacBook fixed here and excellent service! Awesome guys I definitely recommend going to!
This is the best place to get things fixed in all of US
This place was fantastic! The screen on my surface 3 had two cracks in it which inhibited with my ability to use my tablet since it is a touch screen and sensitive. I brought it in Thursday morning and they were very kind and professional. Being an older model they had to order the part for it-but it came the very next day and they called me around 5PM saying they tested it and it worked completely and charged just like a brand new computer! It did cost around $200 to fully replace the screen AND LCD panel-which may not be worth it to some people but saying I spent $1,000 on my surface it was still much cheaper to repair than buy a new one. I would fully recommend any broken electronics being taken to these guys. Fantastic, quick, and affordable in comparison to a full new electronic replacement. Thank you guys!
Quick, awesome service! They matched a lower price and fixed my iPhone screen within a hour. Darrell was friendly and knowledageble.
I heard about this location from a Facebook friend after I broke my iPhone 4S' screen. Good service, and the phone was fixed within the hour. The place was very clean, so if you wanted to sit and read magazines you could too, or you could just walk around Liberty Ave. I should've done this right away after my phone broke!
Fast, Professional, Friendly, very smooth and easy, and best of all no hassle. Don’t waste your time any where else!
The customer service was amazing. They did a great job with explaining what they were going to do with my phone and also let me know after I picked the phone up about the warranty and about other services they offered. Everyone that I encountered was very friendly and helpful.
Excellent service! Quick, friendly, and courteous. Highly recommend!
Fast service and great price. Highly recommend these guys!
Staff is so great! Understanding, friendly, and give great advice. Phone got fixed super fast. Nathan took care of my phone and we are very happy with results. Thanks a lot for the best convenience! :)
Incredibly helpful, they fixed my phone in five minutes and were very friendly. Amazing place!
After much frustration with Verizon not assisting with the repair of my charge port, I went online for my Google Pixel phone. Google referred me to uBreakiFix as an authorized repair facility for my phone. I was promptly greeted and explained my problem. He advised me that they didn't have the part on hand and would be 5 days to receive. Phone was fixed on time as promised and couldn't be happier. I would definitely recommend them to anyone and will be using them again. Great work guys!
Quick service and resonably priced. Chris and Cesar have been very helpful. I Strongly recommend them.
Came in at 11 with my S9. They showed tested the phone, showed me what would be replaced, and did it in 2 hours. Gonna bring any electonics that need fixed.
The staff was knowledgable and friendly and solved my phone issue quickly and at minimum cost to me.
I really, really did not want to replace my iPhone 6 because of a blurry camera and the team at uBreakiFix in Bloomfield saved the day. The intake person is an excellent communicator, both by phone and in person. The phone was ready when they said it would be. Great service. No more of this:
Great screen replacement and fast service
It was fast cheap and over all great service I was in and out in 30 mins
Honest about device issues and charges. Didn't try to sell me on any BS. I definitely recommend if you are looking for a honest assessment of your equipment without fear of trickery or any type of foolery. Everyone I have come into contact with has been very knowledgable! Great customer service.
The service here was great! Very nice people. Asking if we wanted music or to even watch Netflix while we waited. My LG G2 screen broke and all I could do was look at the screen. The touch screen didn't work at all. I brought it into the store and they were able to fix it for me the same day! If I ever need another phone repair, they are definitely on the top of my list!
We've had mixed experiences with them. They have repaired iPhones for us twice and just recently my Nexus 5. The iPhone repairs all went OK and the charges were reasonable. The interactions regarding the Nexus 5 were problematic. I was quoted a screen repair price over the phone of $179. This seemed like the going rate (they're expensive to repair), so I was fine. They wanted a $75 deposit. Also fine. Two complaints: 1) last night when I went to drop off the phone and pay the balance, they tried to charge me $320 instead of $179. I almost signed off without noticing; the guy really should have mentioned something to me since that's almost the cost of a new phone. Then I had to enter a complicated discussion which should not have been necessary. 2) when my wife picked up the phone today, they had no record that I signed off on the charge last night. My wife charged it to her card. Now we will need to watch closely to make sure that they don't charge my card and that they charge her card the correct amount. Annoying. I'd use with caution.
These guys are absolutely fantastic! Screen repairs charge ports camera whatever you need fixed they can do it if its fixable! Thank you for the help!
UBrake I Fix was recommended to me by a friend who has 3 daughters constantly breaking their phones. When i told him my problem he highly recommended U Brake I Fix. I went over told them my problem they ordered the part fixed the phone while i waited and the price was what they said it would be. I had been to Sprint 3times to get my phone repaired repaired and it was like pulling teeth i would rather stick needles in my eye's than put up with that again and i pay for insurance on my phone their co-pay is more than i got the phone repaired for. I will be dropping my insurance with Sprint . U Break I Fix will handle all my phone repairs in the furture.
Great customer service. They had the needed part in stock. Got me going promptly.
The service was very quick and friendly! I dropped off my phone, and in an hour my screen was completely fixed! Will definitely be returning should I have any trouble with any other devices.
I was referred to uBreakiFix by one of the Verizon sales guys and I couldn't be happier with the service. Came in to get my home button replaced. Extremely fast turnaround, fair price, and great customer service. Will recommend!
Quick fix but a little expensive.
Great service friendly staff phone looks awesome
I went here to replace the broken glass on my Pixel phone. They did a good job and called me as promised after an hour. The place is clean and the service was great.
Great service
Love this place! They’re quick, efficient, and cost effective.
Service and quality of work were exceptional. Pricing was also reasonable. Unlike with Apple Support that charged me $40 to tell me to bring my phone to the Genius Bar-if they (ubreakitiFix) are unable to fix it, they don't charge you. The technician who repaired my phone was very professional and helpful to explain how the damage could have occurred. And they were able to accommodate my repair as a walk in and the repair was done in less than an hour!
They were very fast, friendly, and accommodating. I would definitely recommend this for busy, on-the-go people who need to get these repairs done quickly and correctly!
Fast, courteous service. No issues with any work I've had done there.
Awesome service, won't scam you into buying expensive parts, and will be upfront if your phone is not worth the price of getting something fixed. Will definitely come back!
Service was so fast! Knowledgeable and friendly. Will recommend to all my friends!
They have helped with my computer twice now. They are honest and patient while you describe the issue. People should definitely use UBREAKIFIX
I had a great experience with Von and Chris. They were honest, fast and really easy to work with. I highly recommend them for phones, tablets and other devices. They are Samsung approved.
Amazing! Went in expecting to pay for a new charging port on my phone, they took it into the back, cleaned it and handed it back to me within 5 minutes. Could have totally taken my money for a new port but were honest and quick to diagnose and repair. They have a lifetime customer with me.
Great customer service..I highly recommend...my phone is like new...with a great price oem replacement,,,,"factory parts"
Literally took my ps4 in for the fan issue on 12/4/18 and still haven’t gotten it back when it was due on 12/6/18 it normally wouldn’t take this long to order a fan replacement they tell me on the phone it’s coming the next day then the next day but still not here
Great guys and best service
Fast ,efficient ,and courteous
Very nice people here. We have used them twice so far this year. They keep you up to date on what they are doing with your tablets etc and if they cant fix it there is no charge. How great is that.
This was great service, quick, fast and super informative. The customer service was top notch
Very helpful and knowledgeable staff
pricey but reliable
thank you guys for fixing my iPhone in less than 30mins!!!
Up front, honest, work performed in time quoted, works perfectly, thank you!
Really fast service, professional and affordable. Saving as one of my favorite places.
Same day service. Excellent work. Staff was professional. It took longer than anticipated but I think that is more of an abnormality than the norm.
These guys are awesome. Great service, professional, very reasonable pricing. I'll definitely come back for any future repair needs.
Definitely consider these guys before before paying large sums of money to Apple to entirely replace something than can easily be fixed. Went to the Apple store for water damage in my charge port. They told me the port could not be fixed nor individually replaced, and would cost me $200 to replace the whole phone. So I came to uBreakiFix and these guys were able to immediately see the problem and offered to replace the one necessary part for $50. BUT they put effort into cleaning it up first to see if that helped, and it DID! Fixed a problem deemed "unrepairable" by Apple in 5 minutes. And since it was a simple fix, there was no cost. These guys are honest, practical, and extremely helpful! 5/5 highly recommend! Prices are fair and they don't try to up-sell you or do any unnecessary work.
Very professional. This is the 3rd time I have used the team at this location. They're honest and trustworthy.
I had a car circuit board problem with my A/C, a few other cell phone and tv repair places would not touch it, dealer wanted to replace whole A/C assembly 800$ they re-soldered some wires and fixed the problem, GM of the store "Hyatt" was extremely helpful and professional, highly recommend this place and will be bringing other electronics there in the future.
Just got off the phone with a very knowledgeable and professional Darrel or Daryl. Didn't expect great service by a third party vendor however I was pleasantly surprised . Thank you Darryl
Fixed my Google pixel 2 screen within an hour and a half and at the same price of a replacement screen on eBay
Man this team is great. Quick turnaround, and very professional. They really understand what 'doing it right' means. My proximity sensor wasn't working after a screen repair, and most shops would have rolled the dice on me coming back and just send me out the door, but this crew really wanted to take pride in a perfect job and fixed it right there, so for that, thanks. Also, what a great screen repair on my pixel 32gb. Looks the exact same as stock, with OEM parts and zero screen gap. I'll be coming back if I have to repair another screen. Thanks Hyatt! Update: Got a pixel 2, dropped a pixel 2. Same amazing service from this team.
Super fast service, technicians really know their stuff. Cheaper than Best Buy and Apple Store. Super friendly. Super recommend
I have used this location twice. They are professional and friendly and got it done in the time they estimated.
This place really exceeded my expectations. My screen was cracked so I took it in for a quote and ended up using their service. They were quick and very professional. I will definitely be going back here for future repairs.
To be the first time I went there it was ok. The lady was nice and got all my info and everything. They fix my cellphone but didn’t call me when it was ready. The lady said they would, but didn’t. I was told it would take 30 mins max so I waited in my car almost 2 hours until I went in and asked. I would go there again and wait inside instead of out in my car next time.
Fixed our phone and didn't even charge us
Fast, courteous and even stayed late to get me fixed up.
Awesome Quick service!
Very responsive and professional. Thanks for the excellent service.
Quick, friendly service in a clean environment.
Very friendly and knowledgeable business. Would definitely use their services again.
Polite and informative.
This morning, I took my laptop into uBreakiFix because I was having trouble replacing a hard drive cable. I usually do repairs like this myself, but I encountered a couple of particularly pesky screws that just wouldn't come out. In about 15 minutes, the technician installed the part, replaced a screw that had gone missing, and given me a little tool that I had meaning to find for my repairs, all free of charge! Made my day.
Took in two old iPads and got great service. Friendly and honest.
Great experience having my Pixel 2 screen replaced. It's nice having people who actually know what they are doing. We have had terrible experiences close to home so we decided to roughly 45 min to this location. I am so glad we did!
Everyone we dealt with was very kind and fixed our computers quickly. The price can’t be beat! I’ll be using them for our personal & business needs.
They’ve been consistently great with their service! It’s usually a guarantee that whatever device you bring in it’s going to be fixed reasonable prices
These guys are awesome - for months I’ve been having issues with my iPhone’s charge port. I was about to blow big bucks on a new phone, but as a last ditch effort to save $$$ I brought it in to UBreakiFix. The guy at the counter took one look in the port and promptly used a special tool to hook out a wad of pocket lint, tested it and handed it back to me - no charge to make my phone charge. Now that is service and integrity you don’t see too often these days. Thank you so much UBreakiFix. Bring your broken iPhones here people. A++++++. They certianly have all my phone repair business from now on.
Abysmal communication with the tech on the phone lead me to wasting 2 hours of my day. In my initial phone conversation, I had explained that I had the front and back glass of my Samsung phone repaired. The tech asked if it was at a ubreakifix location, which we determined it was not. The glass wasn't my problem, the battery was and we continued to discuss the problem with the battery. When I arrived for my appointment, I was told immediately they can't work on my phone because it wasn't previously repaired by them. Why I wasn't told on the phone about this, and thus saving myself 2 hours of driving, I have no idea other than a lack of attention and thoroughness I'd expect. Absolute waste of my time.
Really quick, really polite employees! My phone screen was beautiful after being fixed, and everything has been working great! A little pricey but that was expected.
Great customer service, honest about ability to repair our phone. Well done.
My laptop quit working so I took it over to Ubreakifix and they fixed it right up in a jiffy. The price was very reasonable and my computer is running like brand new. I would highly recommend this business if you have any electronic gear that needs repair.
My experience with you break I fix has been very good I walked in they diagnosed issue they fixed it and now it looks brand-new. I strongly recommend them
Wonderful place to go to get anything fixed ! Best Customer Service.
Nice people to deal with.Very satisfied with there work. Good job keep it up.
Great service, quick repair and good price!
Great service! Very satisfied!
Everything was awesome the people were great to work with. I was very happy when I left even though I had to drive over an hour to get to the shop. They made everything painless and easy.
I took my LG V30 phone in for a battery replacement and the staff was very attentive and very helpful . They were a very professional team that addressed my problem immediately . I would recommend this shop to anyone that needs electronic repairs . This store is in Gainesville, Va.
I consider myself tech savvy, but when I was not able to fix my Google Pixel; uBreakiFix was there for me. Everyone there was kind and awesome addressing my questions and concerns. Their above-and-beyond service will definitely bring me back for future issues. My Pixel was lagging, unresponsive, and crashing after receiving or making phone calls. It turns out this was a known issue and the fix was to replace hardware. Problem solved.
Have been to this location twice and will continue to return for the great service and professionalism. Have and will continue to recommend this location for anyone who needs electronics repaired properly, timely, and with care.
Repaired the shattered back glass of my new Galaxy S9 Plus in under two hours. Repair looked perfect!
The repair was fast so I wasn’t without my phone forever. Plus, he taught me something about my phone that I didn’t know.
Fast same day service. They stocked the screen for my new phone that hasn't been on the market for more than a few weeks, so that was impressive.
Always under promising and over performing.
10 year old laptop kept overheating (even AFTER I had cleaned air intake slots). They removed "even more" dust from inside and fan, did multiple online PC temperature tests (as seen on my Firefox "history")...then ran YouTube videos long enough to assure that it was NO LONGER overheating. Was quite willing to pay them since I depend on my laptop A LOT...but they said there was NO CHARGE since they "didn't really find anything wrong". NO QUESTION where I'll immediately go with any future laptop/tablet/phone problems!!! ..
They did a fantastic job fixing the back glass on my phone when I broke it. Same day fix and the price was quite a bit cheaper than I was expecting.
The staff was very professional and friendly. They replaced my iPhone battery in less than an hour. It works great with no issues. The price was reasonable. I highly recommend this business for your iPhone repair needs.
A few months ago, I took my phone to this place for water damage. They told me they may not be able to fix it, but would let me know within a few days. I never heard anything for 2 weeks. Finally, I reached them and found out they couldn't fix it and got my phone back. A MONTH AGO, I decided to give them another chance because they were very friendly. I brought my laptop in. It took them two weeks to diagnose the issue. Again, I had to reach out to them to find out what was wrong. They said they could fix it and gave me a price I was happy with. Another two weeks goes by and I hear nothing. They say they are waiting for parts and it will be fixed in two days. Another week goes by, I tried leaving a voicemail that was never returned. I finally had to go up there and the told me that the laptop had a problem they couldn't fix and returned my laptop. Initially, my laptop was brought in because the hanging port was lose and wouldn't hold a charge, but it would turn on. Now they are saying there is a problem with the board. So, not only did they keep my laptop that I use for school for 5 weeks, they made no attempt to contact me, and my laptop is on worse shape than I dropped it off in. Never again!
Oh my gosh, these guys are so over-the-top customer service fanatics I now know the ONLY place I will bring my phones in the future. Nathaniel helped me with my repair last month and took such great care of me, but I dealt with others as well when calling or walking in. Everyone was so great. Top notch service, fantastic communication. Thanks team!
The people there are super cool my guy who I dealt with his name was Andrew he was great fantastic went above and beyond to help me out and at the end of the day he did help and my PlayStation 4 was fixed I was so worried all day about it and they did fix it I recommend them for anything to anybody these guys are real professionals I appreciate that hard work and effort hope this post is helpful
My son came home from college over spring break and his screen was not working. They diagnosed the problem quickly, ordered the new part and had it fixed the same day the part came in. Very helpful and very nice staff. I would highly recommend them!
Great service, great price. Took less than an hour.
Very great service... was recommended by Google as one of their authorized repair shops! Fixed my Google Pixel screen without any issues and service was very fast. Plus they use OEM products in their repairs. I will recommend UbreakiFix to friends and family!
Awesome customer care and efficient service! These guys were fantastic! They fixed the button on my Iphone 5 in a matter of 20 minutes for a very reasonable price. I was greeted kindly when I walked in and the 2 gentlemen I spoke with at the front desk were extremely helpful. Although it took up very little time in my day, my experience left me extremely happy. I walked out the door with a smile on my face & a phone like new! I highly recommend them for all your phone and any electronic repairs!
My wife dropped her Moto Z. Nobody had the nerve to work on it it's at these guys they got it up and running again and able to transfer all the data into the new phone. I cannot say enough nice things about how well I was treated and how well they worked and got it fixed so my wife in the hospital would have her phone back! These guys deserve gold stars lots of them!
This place did nothing for me,they replaced my battery and when I got home my phone was dead again.I bought a new phone ,did not bother to tell them or try and get a refund.
Great service! Dropped phone off and only took 20 minutes to repair my cracked screen. Not having to send my phone off in the mail for a week like competitors repair was a plus!
Darryl did an excellent job fixing my phone. The screen was cracked, I brought it here, and he had it fixed within 30 minutes. He was very knowlagble and held conversation.
The customer service here is awesome! highly recommend getting any repairs done here.
Great service. Knowledgeable staff. Quick and affordable. I’ve taken everthing there tablets and phones and they great.
Great people to work with! They're on-time and priced right. Really knowledgeable I'd use them again.
Quick fix and great service!
They did a great job replacing my broken screen!
I broke the screen on my phone. I bought replacement online but gave up trying to fix it myself. I gave the tech all of the little pieces and he put it all together in 20 minutes. Good as new!
This is a small repair shop across 77 from Northlake Mall. The new management has turned the experience at this store into something phenomenal, and the service is like no other. Some may think that theyre expensive, but it's priced competitively within the industry, and the low price guarantee lets you find a place that does it cheaper, and as long as they qualify as a legitimate business, they'll beat the price by $5 for you. Phones are fixed fast, and the repair parts and quality make you feel like your phone is brand new again. These arent cheap Amazon screens either like some of the local guys use; the parts and the people here are ones you can trust, and know that if something goes wrong, they've got your back. Highly recommended!
Completely Impressed. Sales staff was very knowledgeable and professional. The ownership and is unbelievable, she has a great sense of customer service and caring about the customers needs. The peice is outstanding, they saved me over 100$ and I was able to have it repaired the same day. I would recommend this company to anyone and everyone.
Awesome service! Had my phone fixed in less than 2 hours and they did more then just fixed what was broken. Would definitely reccomend this place to others if your phone is in need of fixing.
I had to come back to this place twice for no reason. The first time I went the guy tells me to get my Note 8 fix I need a stylus. Only to find out that they don't fix my Note 8 because it's not an American version. Who knows that their version is an American version when they go to get their phone fixed and why couldn't they tell me that the first time I literally wasted a whole day going back and forth to them for nothing. They handed me some 10% off cards and told me sorry for my inconvenience and I know it's not the employees fault but this has to be my rating very inconvenienced
I was expecting to leave my phone overnight, I was very surprised that they replaced my screen in under a hour..... very satisfied and will use them in the future for all of my repairs.
They were so nice and really helped me out in a time of crisis! They got all my data off of my old super broken phone onto my new one and I got all my files and stuff back! And it wasn't as expensive as I thought it would be! The only tiny problem was that I had to contact them to see if they were done because I didn't get a phone call or email as expected but they are definitely my heroes!
This store is conveniently located and open on Sunday too- thankfully! I handed them my cracked phone and they fixed it within 20 minutes. I use my phone for work and was grateful to get it fixed so quick! I would recommend this place to anyone! Great service and friendly too!
These guys are legit! Very professional and so nice. Nathaniel is the best! I can't say enough about how awesome he is and the customer service he provides. He went over and above to fix 2 iPhones for my son and me. If you have any phones or computers you need fixed I highly recommend these guys! Trust me you will be pleased. I will always use these guys!
Screen replacement done in less than an hour. Great service!!!!
I brought my tablet to the store because the screen was completely cracked. Great customer service, I got it back within a very reasonable time, looks great and cheaper than sending it in to the manufacturer! Will definitely do business here again!
The service is super fast and they do very neat work. They're very efficient too, so you can pay an upfront cost for the parts needed, they order them, and you leave your device until they confirm they already have them, so the repair only takes a couple of hours. Also, they have a partnership with Samsung so if you broke your S8 or something, this is the best way to go! Very recommendable!!!
Fixed my Phone in 2 Hours without an Appointment and for almost the same price as insurance! 10 Stars
Staff is extremely knowledgeable and they are efficient. Andrew was a wealth of knowledge. I would definitely continue to bring phones, laptops & gaming systems here.
We just found UBreakifix and so glad we did. What a pleasure it was. I brought my laptop in as it was not updating to windows 10 and also had a home screen pop-up. They explained all they would do to correct the issues. They also tell you what may have to be done if initial actions don't work. And they tell you the costs upfront for both corrective actions. They call before proceeding once they know the problem. I needed the entire works and it was complete in less than 24 hours from the time I brought it in at a cost less than expected. Laptop works better than ever! The nicest people and extremely knowledgeable. Thanks guys! Highly recommend!
Staff was extremely friendly, service was great & my cracked screen fixed & looking marvelous
Good service and very fast. Took roughly an hour and I had my phone back and I was on my way!
They really treated me good, answered questions, were knowledgeable about things. Nice knowing they know what they are doing
Absolute life saver!!! They replaced the glass/lcd on my Google Pixel 2XL in less than a hour. They had everything in stock. I would recommend them to everyone. Great people
Friendly and on-time service
Excellent service. I previously used the one in Manassas and was extremely pleased with a laptop repair. The one in Gainesville has provided me with an equally pleasant experience for a Google Pixel battery replacement and a hard drive replacement and RAM upgrade. Friendly, quality service in the time they promised. Highly recommend.
Quick turn-around on a Samsung Care repair for my Galaxy Note9.
Super helpful and very fair......highly recommend!!
Honestly the worst experience I've had. This is my first review ever, on anything. I took in an iPhone 5s to get repaired. It had a broken screen. Well, all is well and good. Take my phone in, they say about an hour or so, great! I left work early so I could get this done. Come back, still not done. That is fine, no worries. Finally get my phone right before the close and hm... thats weird, the vibration doesn't work? Well they say bring it in, and they'll fix it. Perfect! I go there, wait an hour, come back, and they say "Hey, sorry, we don't have the part. They said they'll order it. All right, fine. Now I just waisted TWO trips here. Fast forward about a week, I get a call. They say the part is in, I take it in and say it'll be about an hour. PERFECT. Well, go there, some guy goes "hey, let me see, this might just be part of glass in the vibration area". He takes it back, two minutes. Fixes the vibration issue. Fantastic, I'm on my way after three visits. Should have been a one stop deal. I get home, again, the top left hand corner (where the vibration switch is) keeps popping off! If it pops off, the phone doesn't vibrate. If I push it down, it works as normal. I call, AGAIN, and they say bring it in. I told them I couldn't get there for a while, as I have work an other commitments. Well, turns out I shouldn't have waited. Somehow, the screen ended up cracking RIGHT where it kept coming loose. Now I've had iPhone screens crack before after dropping, and I've never seen a shatter like this, from just being normal use. I don't even know how it cracked as it was never dropped. I'm assuming they use very low quality screens. Will absolutely never be back. Honestly, worst service I have ever had. So bad I decided that I need to write a review, which I have never done. Hopefully this saves other people.
They were quick and efficient replacing my cracked screen. Lots of open communication!
Easy in and out 1.5 hours to replace cracked screen on my Pixel 2 XL. Authorized Google Repair location as well as Samsung, iphone etc. Nice, friendly, efficient and cost less than I thought. I would highly recommend this business.
Fast, professional, easy.
Technicians and sales person were super friendly and very knowledgeable. My phone is working perfectly now. While I was there they gave me a lot of attention and made sure that I was comfortable with the repair process. A1 Service here!!!!
I highly recommend uBreakiFix. They truly prioritize customer service and quality work above all else. It's refreshing to have a repair shop you can actually trust for all your electronic troubles.
Very friendly!! Did a great job! Im very pleased!!!!
Great service, fast repair and the best prices in town. Recommend to all who need a repair done to their phone or tablet
This is the best mobile device repair shop on the planet! Please note, any parent with children using smartphones, this place is your best friend! I thank the Wharton School of Business for hosting the founder of this franchise and bringing this outstanding organization to my attention. God bless you.
Quick, efficient, courteous, knowledgable and affordable. They freely share their knowlege with you and in tutorial way. I have learned so much from them. They are good people. It's been a pleasure dealing with them. John W. Scott
Wonderful experience! They were quick, efficient and their customer service was incredible. They fixed my phone with no issues and was able to answer all my questions.
I almost tossed my iPhone 6 because I thought it was totally dead. Verizon said that it was and wanted to sell me a new phone, but I went back to an old 4 we had in the house. Found this place and figured I'd give it a shot to see if they could fix it after my drop splitting the phone in half and screen not visible. Done in 40 minutes and works like new! Spread the word, this place is great!
Very bad customer service the lady who owns it, is very disrespectful they are a third party company they say they provide warranty really they don’t also you they use other phones screen on their customers phones second of all using a friends discount it’s not a fraud ( the discounts are for friends and family )
They have the greatest customer service they diagnosed not only the initial problem I came in for but recommend something they noticed to be wrong ...great prices and I even got to to meet the franchise owner she was very friendly and informative !!!
Fast turnaround time and friendly staff.
I called to see if they had the part to replace my screen. They said yes. I then drove 1.5 hours to the only to find out they didn't have the screen replacement. The employee told me they can't guarantee or hold parts, but failed to mention so on the phone when I had called. When I explained my plight of driving so far expecting to get my phone fixed today, the employee shrugged and said "sorry bro". Complete lack of empathy and refused to even offer any solutions. Terrible customer service. Would give 0 stars if I could.
I would definitely recommend this place for iPhone repairs! It was nice and clean on the inside and the guys were very professional! They explained everything step by step so I knew exactly what they were doing with my phone! The price was inexpensive and the wait time wasn’t long at all! Thank you guys so much!
Screen was fixed on my pixel 3 XL, but my fingerprint scanner no longer worked when I got it back. I took it twice and they kept telling me to comeback when the pixel tech was in .
The techs were really nice and helpful. Explained everything easily.
I brought a 2010 Mac and they were able to bring it back to life!! Excellent customer service too, everyone I talked to there was very friendly. I will definitely recommend and will continue to ise their service!
Great place and people. I would highly recommend.
I took my Samsung S8 plus in because I broke my screen. I was willing to pay $230 which would have covered replacing the screen, replacing the battery and a few other things. I drove all the way into Knoxville to drop it off, back to Norris, waited the two hours they asked and drove back to Knoxville to find out that they could not fix it because they said my phone had water damage. Totally wasted my time. My phone has never been in water and I'm pretty sure it's supposed to be water resistant. I was very annoyed. Took it to Stay Mobile and they're fixing it, even knowing what happened at this place.
Wow! I had an LG G3 with a bad USB port and I wasn't able to charge my phone anymore...Yes I could have used an external charger but I needed to have the option to charge while in the car without changing batteries. These guys fixed my issue that other repair shops said was not repairable due to it being tied to the motherboard. 5 stars isn't enough!
Great Service, fast, prompt, and the fixed it at half the price of the quote.
The crew at this location are spot on and very professional/friendly.Von, the technician that worked on my laptop was very informal and friendly. If you have something broken or not working - take it to these guys. I will with any future issues with any of my technology
Unfortunately, the good price did not come with good service. I dropped off phone to be repaired and I asked to contact me when phone is ready or if any issues. After 2 hours which was quoted repair time, I called to see if phone was fixed and ready. It was not and I was told that they did not have my color of replacement and no repair was done. It would take 3 days from this incident to get the correct color. I asked why did you not tell me you did not have the correct color when i dropped off the phone. Also, why did you not contact me when you knew that you did not have correct color instead of waiting 2 hours later when I called to see if repaired phone was ready for pickup. No repair. No discount for my trouble. I spent 1 hour 20 minutes driving back n forth. Plus I had to call and find out that they could not repair after waiting the quoted repair time of 2 hours. Disappointment and big waste of time, very poor service....
Great customer service. Honest assessment reasonable repair cost and quick. Much better experience than i had with CPR's service . THESE ARE THE ONLY PEOPLE I WILL USE IN THE FUTURE. 1ST CLASS!!!!!
Timely and good service. Expensive screen repair, but that is probably true everywhere.
Awesome place fast and efficient
The guys at the shop were professional and polite. Once the part came in they were able to make the repair in just a few hours, even on a busy holiday weekend. The phone is good as new. Would highly recommend.
There was nobody at the counter when i walked in. They hollered from the back that they would be right put. When he did come out, he wasn't real friendly. The screen on my phone got a crack in it. You could barely see it. He told me that the kind of phone I have breaks easily and tried to sell me something for $69.99 that would insure the screen for one year. He was competent and I got my phone at the promised time but he left it in "factory mode" so I had to figure out how to turn that off.
Great staff even if they couldn't fix my computer but there was no charge.
I thought my phone's charging port was broken. So I contacted uBreakiFix about replacing it. They gave me a quote that was better than replacing my phone and I scheduled an appointment. When I brought in my phone the man behind the counter took a look at port and asked if anyone tried cleaning it. I had tried canned air to no effect. He takes out a little pick and cleans the port. The port works again. It would have been easy for them to just changd the port but they went out of their way to make sure no unnecessary repair was done. I would recommend them.
I have been to three different locations in two states and they have each been very helpful. They are reasonably priced, work quickly (each of my repairs have been no more than an hour), and they are polite. I would definitely recommend going here.
Warranty screen repair done quickly with great customer service from Tre! Would recommend highly anytime.
My iPad got bent and crush by an auto-matic car seat going into back for easy exit. The glass was crushed into tiny slivers,, and the entire frame was bent so it couldn’t lay flat on a counter. I didn’t think there was anyway to straighten it enough to hold new glass. The Technician, Casey, was incredible. It was ready the same afternoon! It looks brand new, totally functioning. I bought a drop and crash-proof case! I definitely pick the correct business. They were professional, knowledgeable, and great to work with, and I highly recommend their services.
Worst experience I've had with a so called business...Extremely rude and arrogant over the phone. I mentioned politely that he could work on his customer service in the future and he cussed at me and hung up. I then proceeded to call back about speaking to a manager. Here's the best part, he's the owner and he hung up on me again. If that is how the business is run from the top down, no thank you.
Service was fast and great will recommend!
Very friendly. Authorized repair center.
Quick, successful repair of USB charging port on Droid Turbo 2. A little pricey but much less than replacing the phone.
My old Droid Incredible stopped working after falling into the toilet. I went to several cell phone repair shops in North Charlotte and most of them told me they would not attempt to repair a water-damaged phone. One place referred me to U Break I Fix near Northlake. I worked with three people total at this store. The first manager (sorry I can't remember his name) suggested the plan for repair as he wasn't confident an LCD swap would accomplish what I needed. He was not in store when I went back to get the work done, so I worked with manager Hyatt instead. Hyatt at U Break I Fix was able to take the mother board from my water-damaged phone and swap it into an identical replacement phone I bought on Amazon. By doing so, I was able to recover all my lost photos and contacts! Taylor and Hyatt were both fantastic, offered great customer service, and saved the day! I am beyond impressed by the knowledge, skill, and care of the people at U Break I Fix! Thank you, thank you, thank you!
I took my phone in and asked them to diagnose and fix it if possible, but not to do a factory reset on it. They followed my wishes and diagnosed it, but it seemed to be beyond repair (I think that's the consensus on the Internet and at another shop), and they did not charge me, but let me know what they tried and that certain aspects of the phone were fine.
So I went to this store for repair of a broken screen. I was told on the phone that they had the screen available. I rushed from work to get there in 40 minutes and I specifically told them that I was coming over. When I arrived, I was told they no longer had the screen, because they gave it to another customer. Wow. I insisted that I had called less than an hour ago to ensure the screen was there. They told me that "I didn't pay a deposit, and unless you pay a deposit they won't hold a screen for you." Wow. The guy I spoke to on the phone did not even apologize for this situation or seem even remotely sorry. They told me that a screen could be ordered in 3-5 days. I walked out of the store. The manager must have overheard this conversation. He came running out and told me they could overnight the screen. I was told that it would arrive between 10 AM-12 PM the following day, and that it would only take an hour to repair. I arrived to the store at 2 PM. They had not even started working on the screen and were not even apologetic about the situation. In business, a man is as good as his word. That is not a new adage. I think the manager of this store is great and gets how good customer service is done, but his employees certainly need some help with this.
I have been to this shop 4 times and they have always been very pleasant and professional. They get your phone back to you very quickly and working like new!!
I worked with Tyler to address a stuck power button on my iPhone. After he performed a brief series of tests to confirm there were no other issues he checked the current work queue and told me it should be done within 60 minutes. Less than 25 minutes later, Andrea brought my phone out – repair work complete. I now have my phone back, working like it should. Thanks for your quick, quality service.
Fast friendly got my phone fixed in less than 24 hrs.!
Cracked the screen on my phone and called to ask how long it would take to have it fixed. They said approximately a hour and they kept their promise. Flawless job done on my phone and for a very affordable price. I highly recommend them.
Fast, efficient and very informative. The gentleman, Michael B., was so helpful and full of great information!
So I originally just left a 4 star rating, just out of the whim. My Story is that I ran over my phone with a forklift at work. This location had the parts in stock and beat their time of 2 hrs estimated to fix it. It looks and works as new, like it never happened. What compelled me to update this was the follow up call from the owner I just received. It's a gesture of great customer service, and actually caring for your customer, and y oi ur business. Being in customer service myself, people reaching out to follow up is something to be appreciated. My review is this: if your phone breaks, come here! It's rare to hear "you pay for what you get" these days. However, what you get here, is great service.
Excellent customer service. They repaired the screen for my Samsung s8. They said it would take 2 hours but called shortly after an hour to let me know it was done!
Great job love there work.. Keep it up.
Great people to work with. Repair of my galaxy 8s+ screen was fast and affordable. They also repair note pad and laptop screens!
I would not recommend this place to anyone! Poor quality of work and it was very inconvenient that I had to go there three times to get it fixed correctly. The manager was very rude. Don't waste your time and effort here. Find another phone repair company before you waste your time, money, and energy on this place! I wish that I could leave a negative star or no star at all for this review!
Took an older iPhone that had a cracked screen. They did an on the spot test to determine if there was any other damage (there wasn't). Had the replacement parts in stock and fixed it within an hour. Friendly staff and great service.
Awesome job by the guys there. I was able to come in and describe my problem and they believed I nailed the issue. They went about replacing my battery and said there would only be a charge for the service if the battery was the issue. They would let me know if that wasn't the issue and give me the option to fix. The work was done in about an hour so I was without my phone less than 12 hours total and with 2 small children that's a big deal for emergencies. Would recommend them to anyone looking to get their device fixed instead of buying a new one outright.
Service was fast and friendly! They were able to repair my phone the same day and because they are tied to Samsung my warranty is still good. Both guys were super nice and I highly recommend then. My phone looks brand new
This was absolutely the best experience I've has in customer service. I brought a projector in with unknown trouble and they told me they would run a free diagnostic. They called back the same day to let me know it was working 100% again. They were even willing to keep the store open late to let me come pick it up. Outstanding place.
Awesome customer service, quick response.
Awesome place to fix phones but don't bring your computer here
Had a great experience here. Service was fast and staff was knowledgeable and explained exactly what the problem was and how it would be fixed. Even fixed an issue with one of our phones at no charge.
Good experience! Quick service and reasonable price. Kept me from having to buy a new computer!
Best cell phone repair shop around
Fixed my galaxy s9 plus camera and camera glass screen. Did a great job.
Great service! My phone needed a new screen. I was in and out in a little over an hour!
Cheaper than most and fixed in less than an hour. Also, the staff is very friendly and continued to keep my updated throughout the whole time. Would recommend to anybody
Excellent workmanship and customer service. My daughter had a smashed screen that they had replaced in under an hour! Good as new! Thank you!
I have had these guys fix my phone and tablet for few years now. I have always left happy and satisfied with the service. They are upfront and honest about your device's issue and what it will cost to fix it. If you have a Samsung device, they can do a free diagnosis and they have fixed my phone for free because they have an agreement with Samsung.
Did not want to spend a ton on phone repair. I dropped my phone and had audio damage. They were able to diagnose what was wrong with the audio which only functioned via Bluetooth. Ultimately, I went with another option, but it was good to get pricing and diagnosis in a reasonable time period. Good customer service.
Casey and Nathaniel did a great job repairing my phone's battery. Great customer service from initial order, to letting me know the part was in, to reminding me to stop by for the install. Will definitely use again if I ever have another phone problem!
Damien provided excellent service. Brought in a MacBook Air with liquid spill damage, it was cleaned up and back to working as good as new.
Definitely recommend these guys. I took my phone to an Apple Store when the battery started going bad. They said it was fine. Then the battery died completely and the phone wouldn't turn on. Obviously a battery issue, but they refused to even try putting in a new battery saying a chip was likely bad. They told me the only option was to pay $300 for a new phone and I'd lose my data. uBreakiFix had my phone up and running in less than an hour. Thanks to them I didn't get ripped off by Apple and saved over $200. More importantly, thanks to them I'm not losing travel photos from 7 countries. THANKS!!
Excellent service. Went in Monday with a broken phone & they fixed it. Tuesday it still didn't work. Wednesday I went back and they completely fixed it free of charge this time. Super friendly, not pushy salesman like, and the issue was described to me well so I could understand it.
My phone screen was very much cracked and I walked in told them what happened. They ran a few tests to diagnose my phone and check if there was any other damage. Then I left for an hour and came back and my phone was good as new! They are great and friendly and the cost is not bad.
Went in for a microphone repair on my Google pixel XL . They checked my phone for anything else and replaced my cracked screen for no charge.
Outstanding & excellent customer service! Very fast & very friendly! I would give them a 5 star rating! Prices are very good also!
Very knowledgeable and friendly service. Monte was awesome to work with!
These people are awesome! Amazing service, great prices. They know exactly what they are doing and go above and beyond to take care of you. This is THE place to go!
Can't believe this place is an authorized Google repair center. I had to visit this place a total of 6 times to fix a broken charge port on my Pixel XL. 1. Dropped off the device. 2. Received a call to come pick up my repaired device. Found a gap between the screen and my phone big enough to stick a fingernail in. Was told to come back later to pick it up. 3. I came back the next day to get it, they said they forgot about it and to come back later. 4. Came back later a few hours later, device looked ok so I left. 5. When I got home I noticed the speaker wasn't working. Seems someone forgot to reconnect a cable. Called and dropped the phone off again. 6. 6th time is the charm. After another day, they fixed it the second time without a fee. Picked it up, didn't bother to mention the chip and scratches on the front that they made. Not to mention the rude customer service over the phone. At one point they wanted me to make a trip just to test out the speakers. You can do that by pressing random keys on the keypad or inserting a SIM and calling it. Guess they aren't the brightest either. If my credit card wasn't paying for this, would have done it myself at home for 1/10 of the effort.
My screen broke several weeks ago and I had 14 days to get it fixed. Marc was awesome, provided me with knowledge about the process, what was really being replaced and the warranty of the product. It took 2 hours but I had already planned to see a movie. By the time I was done, I had a new phone and Marc put my screen protector I had on my phone. Overall great place, if you need a reliable, affordable and good customer service for ANY type of phone repairs.
Just went in because my husband's phone wasn't charging. Montae (not sure that's how it's spelled) took the time to check and see if it was just lint stuck in the port, and it turns out it was. So thankful it was an easy fix, and didn't charge us anything. The employees there are super nice about everything. Highly recommend!
so thankful for these guys for fixing phones. great job. I definitely recommend them.
Very great customer service got my phone fixed in under the time promised and they did a fantastic job on repairing the broken screen
So very helpful---fast and more than fair. I went a few other places (down the street) before I went to them and the others don't even compare when it comes to customer service. Other places would not look at my phone without paying upfront, or tried to sell me a new phone, or didn't want to take it on at all. You can't go wrong with Jon and his staff. I will for sure be back. Highly recommend.
Great service! Timely and professional.
Great service by Zack
I cannot say enough good things about the guys at uBreakiFix Sandy. Even through my repair took a while and there were a couple other problems that arose during the repair, the staff were always very apologetic about it and were very knowledgeable about the problems and how to fix them.
I have visited for a variety of devices and they are always willing to look at something for free. They also won't recommend repair when you'd be better off replacing the device, even if they aren't making any money. I always recommend them!
Passionate about their work. Fair price.
Replaced the battery in my Nexus 6P in 30 minutes for $49 bucks. Can't beat that.
I had an issue with my iPhone 5, SIM card tray would not stay shut and would slide out on its own resulting in "no service" at the top of my screen. I came in to verizon, they said that they are not allowed to take apart and fix phones anymore and right away they highly recommended uBreakiFix. I came in and they fixed the issue. The wait was about 15 minutes. They opened my iPhone found the problem and fixed it. I am highly satisfied and i actually saved $40 compared to another store that i came in to the day before.
Note - If your Samsung Phone is still under warranty (12 months) then this is the place to go! They are an official Samsung Service center - fixed my S9 in under 2 hours and I didn't have to pay a cent or fill in a bunch of paperwork. Super fast and professional service. Nice guys too...
I can't say enough for the great customer service and their persistence in trying to figure out the problem with my daughter's Cel phone and when after many attempts to no avail they REFUNDED me the price of the screen! Awesome work guys!!! I won't take my phones anywhere else!!!
Quick quality repair, courteous staff at an affordable cost.
I was referred to uBreakiFix for my cracked Samsung Galaxy S8 screen by the insurance company covering the cost and the process of setting up an appointment online was really easy, with the exception of not noting somewhere there that it's not a specific time appointment but just for the morning or afternoon the day of, but they were quick to follow up when I emailed asking about it, and when I got there they got me checked in and had the repair done within 45 minutes. The best part is that my phone looks brand new! This was the Sandy, UT location.
Excellent experience. I went looking to replace my battery for my Galaxy S5. They did not have the battery in stock but recently recycled another customer's phone and still had the battery. They put the battery from the recycled phone in my phone and it worked great. Damon in the Falls Church store was very helpful.
They are great! Very helpful!
I highly recommend, they have repaired a MacBook, three iPhones . They have a great warranty, very professional staff, and extremely knowledgeable.
Excellent service, and really went the extra mile
Monte was amazing and Brandon was great. Thank you for the amazing services
My first experience was best experience. They are best at what they do and very knowledgeable and trustworthy. I can recommend them. MK
The interaction with the staff was very, very professional. They could provide credible explanations for the damage and how to fix it. I strongly support this service. I will come here when I do something stupid to my phone again.
So friendly and knowledgeable
Excellent customer service! Very friendly, and helpful!! Service was amazing!!! Would recommend for all your phone needs!
Excellent work and great service Jose and Alex! Silvia and Joe O'Hara
To start off my Note 9 screen was cracked. I had cellhelmet (FYI they offer a great price for cellhelmet) so it wasn't a major break but the owners at Ubreakifix were extremely helpful, professional and honest (honesty is hard to come by nowadays). I could tell they cared about my problem as if it were their own. I had gone to another shop before and to be honest regret every minute wasted, it was my first time having to repair a phone. Not only did they make matters worse it was beyond frustrating to deal with almost to the point of not trusting any shop. They didn't use the proper tools so it damaged my phone a little, wanted to charge me over $300 for my repair, on top of that the frame was the wrong color and the back started to come apart. Everything changed when I walked into Ubreakifix these guys knew what they were talking about and have everything they need to do the job. When I dropped off my phone for the 2 hour repair I left feeling like I was in good hands. I can't stress enough if you care about your phone or electronics look no further. They'll run tests on your phone to ensure it functions 100%, you have a warranty on the repair to. I couldn't be happier with Ubreakifix and thank them for taking care of my phone, once I returned they even handed it to me with a clear plastic cover over the screen. Definitely wouldn't hesitate to do business with them again. We all know these devices are expensive so save yourself the trouble and check them out before anyone else.
Very respectful, phone was done in no time!
Fast, professional, and much more affordable than purchasing a new cell phone!
Quick, efficient and affordable! Casey was very professional and helpful. I was in and out in less than 45 minutes. Will definitely return if I ever need repairs again. Thanks, Ubreakifix!
nice ,friendly ,great customer service. will come back if i breal my phone again
I went to UbreakiFix to have both my husband's and my phones fixed. My phone had no battery on my phone, and my husband's phone would turn on and make noise, but the screen stayed black and nonfunctional. The guys here fixed our phones, and both of them work wonderfully and look good. It was great service and more affordable than other places.
NAILED IT! Excellent customer service, great price, came with 90 day warranty, they even took the warp out of my iphone 6 for an additional charge of only FREE.99
I love this place took care of me within 5 mins will recommend thanks so much
Very Helpful with options for repair. Professional and speedy service. Highly recommend.
Fixed my screen on my Samsung Galaxy s10 fast! They are the only authorize repair center. My phone is now water resistant again!
Brought my Note 8 in for repair for cracked screen. Was told 2 hrs for repair. Arrived 2 hrs later and phone was ready. Staff was very knowledgeable about questions I had as well. Very satisfied with the service I have received.
Excellent service
Great service. Fixed my phone right up! I'd highly recommend
Fantastic!!! Love it Mark was fantastic my phone look beautiful like new!! I will be back they went above and beyond!!!
I had such a good experience going to UbreakiFix, not only were they very affordable but they were fast and had fantastic customer service! They let me watch Netflix while I waited for my phone to be fixed haha!
Very upfront and easy to work with. And fair prices. Will be a repeat customer!
Fairly priced - very knowledgeable - customer service is excellent - and quick!
Amazing place I took my phone to get something removed from it and they gave its back to me not even a minute later with the price out of the phone and I didn’t pay a dime for them to do it.
A day before a trade in to a new device, my phone had screen damage to the point of not being able to transfer contacts and photos to the new phone. A costly fix of $200 or more was needed. That would cancel the trade in value. For under $50 they put a temporary screen on so they could transfer data and then put the damaged one back on so I could trade it in. I think these guys can economically fix any issue. Highly recommended when you are in a tough spot.
Cheap and decent, but did not seal my new screen down fully.
They'll beat any price by $5. Fast service.
Directed to go here via Google Preferred Care. Took phone in with a cracked screen. They did the repair in a timely manner. They also use a technique where they did not use pry tools to remove the screen. Meaning; no tool marks on your phone from removing the screen. Which is great. Before completing the repair, ran through a diagnostics with me to confirm that everything was working as expected. They completed the repair, gave me my phone and I was on my way. Phone has been running perfectly since the repair.
Lighting stuck and these folks were able to save all my docs, pics etc and load them on my new PC. Was pleasantly surprised at how inexpensive it was to complete. Highly recommend these guys!
The USB-C port for my N8 was giving me problems for a while with fast charging and data transfer. I tried cleaning it, and a few different things but never could get back to normal. Marco took my appointment early, fixed the problem, and explained everything to me. He offered good advice, was very friendly, knowledgable, and made it a great overall experience. I would definitely recommend to anyone.
Super friendly, super quick! Very nice & very professional! Would highly recommend. My phone is as good as new!
Do not trust this shop. I came in with just a minor problem as my laptop had snow screen. They told me a signal part need to be changed, which gonna cost 150 dollar. It's expensive for a small part but I rather do it as long as they can fix the problem. They said they will call me when the part arrive, which will take about three business day. I wait for a week and no one ever called. So I called back and the guy said there would be 3 more days. It looks to me they simply forgot to order the part. This is not the worst part. So when the part arrived, I sent them my laptop. Next day I got it back (I didn't check when I picked it up as I parked my car on the 5-min parking lot outside the shop), and I just couldn't turn it on when I got back home. So I came to the shop again, and they said it's not their fault as long as the laptop leave the shop. I asked if they can refund me since it's definitely under the repair warranty. They refused and said the part been changed so there was no refund. This is not the worst part. I had no choice but go to other repair shop, as I need the documents and data for my research projects in the laptop. And this time the repair guy told me that the motherboard been damaged, possibly due to wrong manipulation in the repair process. And the signal part never be changed! It's the old one that came in at first place! So, I wish you good luck if you choose this shop. I would strongly suggest they change their name to “uBreakiBreakmore" .
These guys fixed my laptop and were able to recover all my files which was extremely important to me! Awesome customer service as well! They don't charge an arm and a leg, will definitely use them for all my electronic repair needs from now on.
They fixed my karaoke machine faster than expected, even added new a few new songs.
Highly Recommended. This is the "go-to" place if you have a SAMSUNG. These guys are very knowledgeable. The screen replacement they did for my Note 8 was phenomenal. Thanks guys!
These guys are great! So helpful with me (someone who is not very tech savvy), so patient, timely, and VERY knowledgeable! Even offered to help me learn how to use my new external drive! I'll be back if I have any future repair needs!
These guys really know what they're doing. I filed a claim through my insurance company and paid the $65 deductible to have the front screen on my Galaxy S8 plus changed. The back glass was broken also which wasn't covered by my insurance and technically they were supposed to turn me away, but they didn't. Instead they offered me the opportunity to have the back glass on my phone changed as well, for an additional fee of course. The price was very reasonable and the service was speedy and professional. Be aware that if you're getting the glass replaced on a phone you do have to share your passcode with them which can sound a little unsettling at first, but if you take the proper precautions before taking your phone in, it shouldn't be a problem. Both my wife and I had our screens replaced that day so we took the kids out to lunch while our phones were getting worked on and in about 2 hours we got a phone call on my daughter's phone telling us that the phones were done and ready to be picked up. Their work was flawless and our phones regained their waterproofness which is something I didn't expect after getting a screen replaced. I assumed that they were no longer waterproof after such a procedure but it turns out that they are. Another nice surprise was that the scuffed up a bezel around my phone was also replaced as part of the glass replacement. So now my phone looks like it's brand new out of the box.
Warm, friendly and extremely helpful!
Worked with a delightful associate named Marco who went above and beyond to explain to me the intracacies of my repair and their policies. He is the type of individual that makes a business great!! Very pleased with the service, his professionalism and the speed with which my repair was made. I will be back if I ever need another repair!
I had a great experience with tech, Chris and Antwone today. They went beyond and above all my expectation. Keep up the good work. I appreciated.
Everything went very smoothly and It was great to know they use Samsung OEM parts.
Great and fast service! I had an issue replacing my iPhone battery and went to the Apple store at Tyson's corner first. There I was told that they can't perform anything on their own product due to hazard and policy, not even take the old battery out. I made some comment like whether this is all your geniuses can come up with, and left. I then found Youbreakifix and within half an hour John had the battery replaced. He didn't sustain any injuries dealing with my hazardous battery either. They are on my to-go list now.
Is it possible to live without your phone? In my case, the answer is "no". So when mine crashed I needed help fast. Ubreakifix took me in & although they didn't know what happened they had it fixed & back in my hand in exactly 1 hour. Phew! Crisis averted. Given my luck with technology, I'll be back.
Terrible customer service by the gentleman named Damien who answered the phone. He was hostile and impatient. Damien was laughing at me and in a condescending way was belittling me. He enjoyed laughing and making fun of me. He was extremely rude, cut me off while I was trying to explain to him the issue. I told him o don't need to be treated that way he ended up hanging the phone up on me. Disgusting behavior.
I love these guys. Twice now, I've brought in my dead iPhone and they have brought it back to life before my eyes...and for no charge!
Great job Brandon. I appreciate the prompt friendly service. After speaking with Samsung service I expected to have to leave the phone for several hours Or have to send it in to the factory. however Brandon figured out very quickly what was wrong, took it in the back, and was out with in 2 minutes. 5 stars
When I plugged my phone in, it said "moisture detected, unplug charger to prevent damage". So i brought the phone in. The man at the desk cleaned it up and got it working again. And....no charge!!! I was so happy to have my phone working again. What great service!
I brought a laptop in, and despite them not being able to fix it due to circumstances out of their control, they gave great customer service and were very straight forward. If I have any issues with my new laptop, it's the first place I'm going.
Fast, easy service! It's looks like a brand new phone!!
Handled a walk-in repair in a snap for a great price. Open on a Sunday afternoon when most shops are closed. Very professional. Highly recommended.
My daughter dropped her brand new iPhone, which cracked the entire front glass. I got a recommendation for ubreakifix from T-Mobile. The price was reasonable, and we were professionally greeted by Damian. He checked us in, and the phone was ready within an hour. It looks great, and works great so far. Overall excellent experience at this vendor and location.
Edit 2: ubreakifix replace all that they would but have also broke the plastic that surrounds the screen in the process. I'm tired of dealing with them. I hope no one will have to deal with the issues I've had with them but I know I won't because I will never go back to ubreakifix. I'll try the place in Crabtree Mall they cost less anyway. Edit 1: I believe on their review of this post, they have offered to replace the back glass and the back of the phone as well as the original battery replacement at no monetary cost to me. We will see how this goes and I will update this post at that time. Original Post: Their technicians have either no experience or total disregard for their workmanship. I brought my nexus 6p to ubreakifix to replace the battery. The replacement was quick and I was back within two hours to pick up my phone. The technician had broken the back glass on the phone and would have to order the part (at no cost to me). Breaking the back glass while disassembling is very common so I was surprised they did not have the glass in stock. When I got home, I realized the fingerprint sensor was not working and the phone was not reassembled correctly. I tried to call five times in the 30 minutes before the store closed but no one would answer. When I tried to leave a message, I realized the microphone was not working either. In the technician’s rush to finish the job his neglect shown through. The next day, I drove back to the store again and dropped the phone off. The technician lied to me and told me the reason it was not assembled correctly was because he could not test my phone since I never gave them my pin and he could not unlock the device, but when you drop off the phone that’s one of the first questions they ask you, and I watched the sales guy put it into the computer, either way a horrible excuse. Couple hours later I picked the phone up and later that night switching my sim back to the phone I notice that the technician had used metal tools to disassemble the phone. Gouging and cutting the aluminum where plastic tools are supposed to be used which is totally unacceptable and unprofessional.
Better than promised.. ( better than promised was 7 months ago) Went in on a bad aux connection on my phone... the guy fixed it no charge in 2 min.. So upgraded to way better than promised
Brandon off Winchester helped get my phone off of "blind" mode. It kept talking to me and I couldn't function phone... Right when doors were about to be completely locked...he helped someone in distress! Wonderful person!
Great service! Thought I needed to replace the charging port on my iPhone, which they told me would only take 45 minutes if necessary, but all it needed was a little cleaning—had some pocket lint preventing a good connection. It only took them 2 or 3 minutes and they didn't even charge me. I'm definitely coming back.
The team took the time to make sure everything was fixed and running as it should. Just as requested! Thanks guys!
Pleasant customer service. They provided a timeline for the screen replacement to be completed by and it was accurate. I forgot my screen could look this good.
These guys are awesome!!! I've broken and damaged more iPhones than I'd like to admit, but these guys have successfully repaired pretty much all of them. They are all extremely knowledgeable and they always provide excellent customer service as well.
Awesome team .... and very knowledgable
Got a PS4 fan replacement, my man Damien really really hooked it up. Runs like a brand new PS4, would highly recommend
My husband just went and saw Damian with an iPhone 6s that had a cratered, barely functioning screen. Two hours later, the iPhone looked brand new. Affordable, effective, and quick- would definitely go here again.
Awesome place and awesome people! They fixed my phone super fast! 10/10 would take it there again!
I recently went in for service to get my iPhone 6s fixed. The day I was there I called another company to get a price match. Long story short, I go in to pick up my phone and they raised the price. I paid more than our 1st agreement (because it wasn't noted in the system) which is the reason I'm annoyed.
I broke my galaxy 6 edge's screen and needed it fixed. The workers were very helpful and knowledgeable. I would recommend these guys to anyone that has a broken phone. I was hoping that my screen would have come in the mail a couple days sooner, but not a problem. Very helpful.
Been here twice now. Always prompt and friendly service, reasonable prices, only asked to pay if/when repair is successful. Good turnaround time. Will be back again.
Called about getting my kindle repaired. The gentleman I spoke with checked the prices and let me know it would roughly be the same price as getting a replacement kindle. Really appreciate the honesty. Thanks!
I went to uBreakiFix to get a new usb type c port, Marc took a look at it and cleaned it better than i could. I didn't even need a new port. Works like new. Wow. If I ever need any service, I will definitely come here.
Always helpful, friendly and efficient. Good business.
Much easier than I thought to get my repair done. They walked me through calling to file an insurance claim which popped right up on the computer. Peter had his fixed up and ready to go in no time. Would definitely recommend.
This place is amazing! I spilled nail polish remover all over my mac laptop and the track pad stopped working. I brought my laptop in to the store in Raleigh and they automatically gave me a free diagnosis to examine the damage. Nick, the technician, ended up fixing the problem in less than 30 minutes. He didn't even charge me for the repair because it was an easy fix. People go to this place!! Do not go to the apple store when your apple product breaks. You wont regret it! :)
Amazing experience. Phone screen was totally smashed - they fixed it in about 30 minutes. Super-nice, very professional - I would absolutely go back (although I hope I don't have to!).
While waiting in line to pick up my son's electronic game that had been repaired, I heard the conversation of the employee and patron in front of me in which the employee advised the patron on how to save the most money. He could have tried to gouge him for as much as possible, but instead, was trying to save him as much as possible. When it was my turn, he saved me money, too. I brought back my sons 3DS that had already been repaired in the past 30 days, and they did not charge me a cent to do essentially the same repair. My 5 year old son probably re-broke it, and they technically could have probably recharged me, but they just chalked it up to warranty work. Even if someone else can do what they do cheaper (I don't know of anyone), trust means a lot, and knowing that good service is their priority will keep me coming back.
Nathaniel and the other staff there were great. Solved my problem without expensive repairs. Worth the drive from GranIte Falls, NC. JLMEDLEY.
Friendly and speedy service!
Great service! Zach was very professional, getting me in and out in remarkably fast time, while keeping me informed on the fixing process. I’m notorious for breaking my phone, so next time it happens, U Break I Fix will be the first people I call!
Had a broken screen on my Samsung Galaxy S8+ fixed. These guys not only had a very competitive price but they are easily the most knowledgeable and customer service driven tech service store I have used. Highly recommend these guys! Matt Tier 1 Graphics
Fast and excellent service. Highly recommend
After they fixed my iPhone 8+ the Touch ID didn’t work anymore, it was very glitchy, and they had deleted all my contacts, photos, notes, and basically everything off my iPhone. So if you use ubreakifix make sure you back everything up on iCloud and you can deal with your phone being glitchy and not having Touch ID anymore.
They were great. They fixed my son’s note 8 in under 2 hours and charged $150 lest than any other quote I got in the valley. Very friendly and informative. Would highly recommend this store.
IF I COULD GIVE THIS PLACE ZERO STARS I WOULD!! I had been to ubreakifix two other times before this horrible experience and they have done alright job! Called the place up to ask how much it would be to replace my screen they look me up since I was a returning customer and gave me the price to replace my phone screen. When I got their I paid the amount he told me over the phone. I told him my boyfriend would be on his way pick the phone when it was done. My boyfriend called me and said I had to still paid over hundred dollars because the worker on the phone told me the wrong price for the screen! So I called the store up, I’m pretty sure I was talking to the manger and he was completely rude to me and told me I had to pay for their employee fault and the best they could do was yell at him or fire their employees. I told him that it wasn’t necessary that I just wanted some type discount he said the best he could do was $20 off! At one point in the phone call he told me that he would put my old screen on and refund me and I could take somewhere else. The workers here are so rude and do not care about their customer at all. It is disgusting, that the guy was that rude over phone to me to make me cry!! PLEASE DO NOT GO HERE!!
They fixed my phone faster than expected
I was told it would take an hour and I only waited about 30 minutes. Fantastic service and quick turnaround if they have the parts you need! Highly recommend.
It was terrible I got an hdmi repair if u touched it even slightly it stoped working spent 5 min every day wiggling it around and now it doesn’t work at all
These guys are awesome. This was my third time bringing in a device and they are always straight forward and honest. They take the time to explain all the possible outcomes. My last visit was with my son's broken PS3 and he was over the moon that they brought it back to life. He can't stop talking about Nick and UBIF!
very pleasant staff prices for repairs are very reasonable
Fantastic!!
They are fast and effective. I appreciate the time and care taken to ensure that my daughter’s phone is working as well as it did when we bought it. I was able to get the phone back within 90 minutes! Thank you so much!
We live in Rapid City SD. We had previously used UBreakIFix of Denver a few years back. So when local businesses referred us to Apple repairs I was remembering this company. But I was so pleasantly surprised to see a Sioux Falls franchise. And as before they were great. Their willingness and ability to mail device and communicate via text was phenomenal. The whole process was seamless and extremely fast. The price was even better even including with my UPS shipping. I could go on and on.
Got my Note 8 fixed in a flash! Thanks Brandon!
Marco fixed and Damien helped and both couldn't have been nicer. And my old phone is like new! Very fast too-- less than an hour.
Had a no-hassle transaction to replace my iPhone screen. I am glad there is a more convenient and cheaper alternative to an Apple Store visit: no need for an appointment, no wait line. Just leave the phone, get a text when done (mine was 45 minutes), pick it up. Nice!
I highly recommend repairing your device here! After a terribly cracked screen mishap, we thought we were going to have to spend over $700 on a new iphone... Thankfully a Verizon salesperson recommended stopping at UbreakiFix before going through with the purchase. We not only saved over $550- we had a "like new" phone ready for pick up in 1 hour! Jon is kind, efficient, and wonderful at what he does! Thank you so much for your time. Oh-- and they will be opening up a store in Sioux City mid-summer! Awesome!
Really good job
uBreakiFix on W Broad Street in Falls Church is the best phone fix-it place ever. They have fixed my family's iphones multiple times over the years and the service is always fast and reliable. I went in again today and Alex helped me out with my son's very old iPhone 6 which had a broken charger input. Alex immediately saw the issue and spent the next 10 minutes digging out a bunch of lint that was blocking the charger socket. Great service and at no charge at all! If you have any electronic items that don't work, take them to Alex and he'll work his magic. Great job Alex and many thanks!
Easiest thing I ever did! Dropped in the mail and had it back within a few days. They were also very friendly which is huge in my book!
They were so nice and attentive! Great customer service. Would recommend!
Really great at helping customers figure out what is wrong. Very accommodating and understanding.
I love this place... Great customer service and they explain without boring you with useless tech details. Pricing is very reasonable especially compared to manufacture repair from Apple. I give it a six on a scale of 1 to 5 !
Good work, nice people, fair price. Thanks.
My son needed his LCD replaced on his iPhone 6s. They did it in 45 minutes and for a great price. Very friendly staff. I highly recommend uBreakiFix.
Quick and professional.
Fixed my Screen on my Samsung Note 8. Looks brand new again. Thanks
Great customer service and quick fix.
These guys did a great job replacing the screen on my iphone and it only took 30 mins. The staff was friendly and accommodating. No complaints here, five stars.
My friend said the prices were reasonable and they fixed his iPhone screen quickly. I would choose for a small break.
Marco V replaced my Note 8 screen promptly and courteously. This location has Samsung Care which means my phone will retain it's water resistant factor. Great job guys!
Just left the Raleigh UbreakIfix location. They fixed my screen, no problem there. Though, having to encounter Antwain and his lack of customer service skills/personality was less than desireable. Either more training sessions are needed, or he should not partake in customer interaction. I will drive to the Cary store next time, just for this reason.
Great great service, friendly staff, fast work and very reasonable prices.
Very fair price! Fast turn around, had it done in an hour! Great service!
They got me in right away and fixed my iPhone 6 screen in 30 minutes perfectly for the best price in town!
Replacing the screen on my phone was a completely painless experience. Although the price of parts is high, I was completely satisfied with my experience. I would highly recommend this place.
Great service. The first time they fixed my iPhone so we brought our iPad back and we're always very happy.
Fixed my phone like new. Thanks!
Very helpful, friendly, and efficient. Fixed my macbookpro perfectly - much more helpful than any Apple store
Been there couple times & they have done a decent job so far.
I always bring my phone to this shop and let Antoine fix my phone very smart and helpful guy. Always respectful and educates me on how to properly use my device. He is the go to man in Raleigh if u damage a phone or electronic. Deserves a shout out DSmith
I was running late for work and I got my phone screen fixed so quick thank god for this place honestly lol. I would recommend to anyone, and not expensive at all & friendly staff
My iPhone was unrepairable, but staff was professional and courteous. No charge for the diagnostic!
Great customer service and a fast repair! Great experience!
Very helpfull . friendly great customer service
I’ve brought numerous different issues to this company and every time the job is handled expertly, quickly, and reasonably. This is how it should be done!
An aux cord had broken off into my phone--came in for a fix and they fixed it in 5 minutes. Best part was ZERO charge!
Fast, affordable and great customer service ✨
Ubreakifix has no longer the quality in the services like before; Today I had a bad experience: Usually they diagnose the phone at the same day or next day in the earlier time, but this time I was waiting until the end of the next day and nobody called me, so I called him. So, I called him to ask about my phone if it was fixed or not. The guy who answered the phone asked me about my name several times and I gave it to him even by letters! Though, He asked me to bring my work order paper and read my name!! It was really sarcastic and ridiculous to make fun of me! And then, I was very patient with him and then he told me the status of my phone, and when I asked him about more details he talked to me like a machine and hung up the phone without any patience and without any quality. Really I was so disappointed. -Enas
Omg!! I have a Samsung 10+ and it dropped outside on stone. I have been trying to get it fixed for days!! So many repair shops did not have my screen in stock, once my screen came on though it was cracked I let it go and decided to get it fixed at a later date and then my phone blacked out completely and I needed it fixed asap and they came through!! I called earlier and they were able to fix it on the same day!! It looks brand new!! Also, they were cheaper then other places I checked and everyone was so nice!! This is definitely the place to go if you need a phone repair. You won't regret it!
Bad Bad Bad! Google referred us to Ubreakifix in Sandy and guess what? They didn't fix anything, only gave us the run-around/half-truths and definitely not a 24/hr diagnostic. You can tell a lot about a business when you are the one calling them for an update because they never initiate the call. Reporting them to google since they are a partner.
Very friendly service. Glad to get my phone fixed.
Great people and quick service! Highly recommended.
Very quick and reasonably priced! Good deal on a warrenty for those who break screens a lot! Highly reccomend!
Ambient stuff and quick solution of the mobile.
Very friendly on the phone and in person. Very knowledgeable staff. Work was done well and in a timely manner. Cost was very competitive with no surprises. I would take business there again and will recommend others as well.
I ran my phone over and broke the front and back glass. The shop took a little longer than two hours to repair my phone. But other than that the shop was clean. The employees were understanding and courteous. Most importantly the quailty of work is superb I wouldn't be surprised if they told me they swapped out phones instead of repairing it.
Great service, friendly workers. Will definitely come back again.
Came in about 4 or 5 times to fix my iPad. They fixed the screen but there adhesive didn't stick very well. They fixed that but then there was ghost touching so i had to go back in and get a new screen. Once i got the new screen the adhesive still didn't stick on very well and they glued it again. Then my touch screen doesn't work anymore either after the last visit. Very nice people, but very frustrating. finally working and people are very nice.
I had something stuck in the charger port on my iPhone... they removed whatever it was it so quickly and they did not charge me a dime! They were so nice and helpful. I would highly recommend them!
You break I fix did a excellent job on repairing my Android. The staff was very knowledgeable/professional and that's a rare commodity in today's Workforce. Thanks
Casey and Charles were great. Fast, professional and knowledgeable. I will definitely go there again!
Fantastic customer service and a "can do" attitude. I brought my daughter's iPhone in when she snapped off her headphone plug in the receptacle. The folks at UbreakIfix figured out a solution in 10 minutes free of charge. Kudos and many thanks to the team in Madison.
I'm a missions pastor at Lake Forest Church. My laptop broke, I almost freaked, then I prayed and sought ought ubreakifix. They offered a free diagnostic, fixed the issue, and asked for a reasonable amount for their time and resources. They were as excited as I was when they found and fixed the issue. I'm grateful God gave the people who work here skill in this area! I wish all our local businesses had such great expertise and practices!
Came in a few days ago with phone's guts visible and self-facing camera going blind. Left about 5 minutes later with everything right again!!! I have worked with this location several times for my iPhone and Mac laptop. Always prompt and courteous service, and a friendly explanation of what's going on. Fair pricing; always explained / agreed before proceeding, and I feel like I definitely get what I pay for.
Friendly, fast service and fair pricing. Would definitely recommend!
Kyle is absolutely awesome! Was able to diagnose and repair my laptop within an hour. Excellent service!
Excellent service, high quality job, awesome people. Nathaniel and Charles are the best!
Great help! Took time to answer my questions and gave me good advice. No charge! Will be my first stop next time.
An absolute pleasure working with Nathaniel and his crew. Fast - Friendly - Knowledgeable service. Hope you lads enjoyed the bacon!
Honestly they've been so helpful every time I've had a phone problem I've driven up from Provo to go to them. Their service has been impeccable and they've always had really great prices.
Great service! Super cheap and fast!!! I'll defiantly be going back for anymore phone issues. 10 minutes before they closed they took my phone in and stayed late to fix it!!! Will forever go there for any phone issues ⭐️⭐️⭐️⭐️⭐️
The best experience I ever had Casey was very helpfull
great service, extraordinary experience and very convenient...what a blessing
Check these guys out!! My phone was fixed in less than 10 min!! Highly recommend!!
Fantastic experience! They were professional, resourceful, and unbelievably efficient! I would go back without hesitation.
They had changed my hdmi port and did it in 2 days and works like a charm. Even texted me on what the diagnostic was with amount and to see if i wanted to pay or just pick it up with a si.ple text message. Awesome place!!!!
Great job, guy who fixed my device graduated from Carolina Career College!
Casey and staff took care of my wife's computer issues immediately and provided an extremely economic solution to get her back working in no time. We are so grateful and will recommend you to our family and friends.
Very rude and treat you like your an idiot when explaining to them what is wrong with your device. Will not recommend to anyone, and wish you could give no stars!
They fixed my phone glass pretty quickly and for less than a new phone costs I guess
great service had cracked screen they restored. better than new. explained process and did excellent job in the time frame they predicted. hope i don't need them again but will definitely use if need a phone repaired.
Took my iPhone in because the charging port seemed worn out. The tech was super nice and helpful. He looked at it and solved the problem in about a minute. He cleaned out the port at no charge and it works great now! It’s nice to have honest, helpful people in businesses like this. I definitely recommend bringing your phone to them for repairs.
Good people i recommend this place anything u have to fix over ur phone
Fast, friendly service! Well worth it. Nick was awesome!
Decent service. Slightly overpriced. However their batteries aren’t good. Avoid battery replacements here.
Brought phone to be fixed, thru asurion and they fixed it with no hassle and friendly customer service within 2 hours and sent me a text letting me know its ready for pickup. Work was done well you think it never got broken in the first place.
Their excellent work and customer service is awesome
Ubreakifix took 15 minutes to do what Verizon personelle failed to do in 4 hours with 5 people in 2 stores. Don't even bother with your manufacturer or carrier, take your phone to ubreakifix! Saved me $1,000!
Someone who I assume is the manager went in the back and started to threaten and berate one of the workers. Not somewhere you want to shop, try elsewhere.
Walked in with broken S7E, walked out with broken S7E. They are honest with their pricing, the estimate they gave me matched what I had researched. It took less than 45seconds for me to walk in and out with an answer. I later intentionally destroyed the device heheheh. These guys know their information and will get to the point.
Extremely friendly and experienced. They were very fast with my phone, reasonably priced, and there were no hidden fees. We appreciate their awesome service! I wouldn't go anywhere else.
Had an amazing experience here today when I brought my laptop in. Last night my laptop fell over and made a loud sound as it hit the floor. When I checked it It wouldn't charge although the charger was in so I assumed something was wrong with the charging port. I was super worried and stressed because tonight I am travelling and needed my laptop. I took it to uBreakiFix and during the diagnostics it turned out the charger was the problem and it had a super easy fix by screwing it tighter. In the end I actually didn't have to replace or repair anything and I am happy that I decided to go here because they weren't greedy and didn't charge me anything.
These guys are legit!
Amazing!! They fixed my sons computer quickly and incredibly affordable. Couldn't recommend enough!!
This place is trash. Brought iPad in for screen fix. Broken again within 30 days but “not their fault” even though no incident to cause the new damage. Huge, huge waste of money. UPDATE: trash, trash, trash. Stay away, folks. Had a screen repaired after years of iPad working fine and traumatic incident caused screen to crack. After the "repair" the iPad stopped working properly and then not long after the "new" screen was cracked again (despite no incident to cause such damage). These guys are hacks. I should have known better and I hope anyone else who reads this will know better now. STAY AWAY.
Monte was very knowledgeable about providing quality services. He was very professional and helpful. I definitely recommend their services.
Fast, friendly and a good value.
The guys here are not only professional and knowledgeable but really nice and considerate! Highly recommend!
Service was excellent and quick! Everyone is so personable and nice! Would definitely recommend!
I went in today to have a part of my phone fixed. They were quick, professional and fair. The store is clean, and they give you a free diagnosis of your phone when you come in before charging you anything. Great service, and I will definitely recommend them to my friends who are having phone issues.
I dropped off my Xbox one , they had it finished the same day. Very polite they did a good job my system works perfectly. I will tell my friends about them!!
Fast, friendly, expert service. Will definitely use again.
I took my iPhone in, expecting to have a new charging port installed. The port was dirty and they cleaned it in less than 5 minutes and didn’t charge me anything. I will go back here again when we need repair!
My boys got the parts for 2 complete PC builds for Christmas, the first worked perfectly, the second wouldn't start. I stopped at uBreakiFix looking for a new Mother Board (no one really stocks parts anymore, they are all ordered) but Cameron told me "If the new Mother Board doesn't work, bring it in, I'll take a look, I'm a PC guy." Mobo comes in and it doesn't work, I have swapped out most of the pieces with the working unit and still can't figure it out, narrow it down to 1) I'm an idiot or 2) witchcraft. So I bring all the pieces back to Cameron he builds the entire unit (free if it doesn't work) in 3 hours. It works! Costs $120 and he saves the day! I have him install all the parts/drivers for another $20, since the problem ends up being #1 above (thermal paste on the CPU).
Got sent here by Samsung to fix my screen, Samsung have me a ticket number that authorized then to do the screen replacement. The guy at the desk had horrible customer service and said they hadn't been 'turned on by Samsung'..... Worst customer service. Update: Well, it has now been a month since I called and left my phone number for the owner, and I've received no communication from them. When I called to leave my number, it took nearly 5 minutes of explaining the situation to the guy that answered the phone before he was willing to take my name and number.
Called to ask about getting my phone repairing my phone. The guy that picked up the phone was a bit rude and no customer service at all. Maybe because it was Sunday....
I have a HP Pavilion Laptop that I purchased about 7 months ago that has had no problems until now. The screen on the bottom left side popped out! I’ve never dropped it so I didn’t understand why something like that could have happened. I spent several hours on the phone with HP for them to tell me it was going to be $370 to fix the entire screen (which was outrageous because there was nothing wrong with the screen, it just needed to be popped back into place!). So I took it into UbreakiFix and they understood my frustrated and did a great job telling me what my options were. They were able to pop it back into place for $30!!!! A steal in my opinion! I am so grateful. They saved me a huge expense and really took time to help me out. Totally recommend them!
I dropped off an older MacBook to be repaired. During the repair, we lost our daughter to a car accident. Dalton’s team was very empathetic and was able to get the computer working to use the photos and videos for her celebration. I returned the laptop to complete the repairs and it’s good as new! Very rare to see a retailer show empathy and deliver extraordinary service in 2018. Thank you Dalton!
Great experience home come here before. Love this place. Great service.
Outstanding service and quality work at an affordable price!! Thank you!!
Excellent service and fixed my phone like new in 2 hours. Hopefully I never have to use them again but if I break my phone it is the first place I go.
Very professional, good quality and competitive prices.
I am very happy with the quality of work and the price in which it was done. The staff is very nice and helpful. We will use them in the future if we have the need!!
I had a surprisingly pleasant experience with Alex at uBreakiFix, who scanned my computer for viruses and malware, finding none. He also advised me on how to acquire virus protection, set up a launchpad to better view my apps and installed a new browser, Firefox, which has security protections I do not have with Safari. As I am not tech-savvy, I especially appreciate Alex's assistance which went beyond my request.
After noticing that my phone would not longer charge and was restarting while trying to charge, I took my phone in to get the charging port replaced. While I was on the way there, my phone was in a working state with the exception of the charging port. After taking it in and explaining that it was overheating, they told me to come back in two hours to pick it up. Once I came back, one of the employees informed me that the screen was in a burnt state which showed up whenever the phone was on, and due to this they did not replace the charging port. I then reiterated that they should fix the charging port and should now replace the screen since they broke it during repair. They denied my request due to the lack of evidence that it was not burnt beforehand and even did not complete their pre-repair checklist in order to validate the phone state before working on it. They still wanted to charge me 240 for the replacement screen even though they broke it. After coming back hour later, they "generously" gave me an offer of 230ish which included the port replacement. Obviously I declined since this is their responsibility to fix. As soon as I got home, I noticed that my phone still restarts while charging which should have been fixed with this replacement. Unfortunately I still had to pay to get the port replaced so I could use my phone during vacation but will be taking action to get the legal paperwork on this repair. I feel like I should be compensated for their screwup and will take appropriate action to remedy this mishap that they caused.
IbrokeTheyFixed! Shattered my galaxy s10e the day before memorial day and they fixed it as quickly as possible. The service is great, I just hope I never have top use it again, but if I do, I know where I'm going!
Cracked the screen on my Samsung S8 phone while on a road trip. Samsung advised me that uBreakiFix could repair it. I was in the Charlotte NC area, called them and they had a screen in stock. Drove to their Huntersville location, Colby was helpful on the phone and in person. Very knowledgeable. They repaired my phone in under two hours. I went to do an errand and quick dinner. They had it fixed and waiting for me. Stellar service. Open on the weekends too. On the road a top performing cell phone is critical. Thanks again.
Under promised and over delivered. Their service was super fast and each person was friendly. We dropped off as a walk in on a Saturday and it was done in no time. Grateful! Thank you!
Damian and Nathan were awesome they fixed my phone after the claims filing system was down due to hurricane Irma..thank you guys
Great experience. I have been here twice and they are fast and friendly. I would highly recommend.
These guys know there stuff!
Willie was super helpful in helping me out with my device.
Great Customer service, friendly staff. Repair took longer than stated but no complaints. Phone was perfect when they were done with it.
I shattered my LG G3, but the awesome team at uBreakiFix had it working as good as new the same day. I did not expect to have it back in a few hours based on its condition. I looked at other competitors, but nobody could do it until the next week, and it would have cost me more for the same procedure. Hopefully I won't have to return, but I would definitely come back if I needed to based on my experience today. They definitely saved me this weekend.
I was able to get files recovered from my laptop when my hard drive crashed. Dropped off laptop and picked up same day. Great job!
The two guys who helped me were extremely kind, helpful, and so considerate. From willingly replacing my phone battery the same day instead me having to drop it off overnight, to replacing my phone screen when it accidentally broke while they were working on it. I've been here once before, a few years ago when my LCD display broke, and even then these guys were super helpful. 100% recommend!
This location is great! I drive past two other locations living in Ogden to work with these guys. They replaced the screen on my iPhone 7 Plus and got it back to me in the same day! Thanks a ton!
Zach was very knowledgeable about how to fix the back glass on my daughters new IPhone XR. The issue was fixed promptly and for a great price! We are very satisfied! I will definitely be recommending uBreakiFix to my friends and family! Remember to ask for Zach!
The replacement of the display (iPhone 7) was made in an hour but the new part was poor and non-original. The colors were not sharp and the seller told me that: "that's how it looks right." I asked for a replacement for another display, but the problem was still the same. Two other colleagues (from this store) tried to convince me that the color display is the same as the new device. But when I put another iPhone beside it, the colors were quite different. I finally repaired at another retailer located nearby, and I am convinced that they use cheap and low-cost components for repair at this store.
I've gone here a few times for various iPhone issues, and have been meaning to post something for a while now. They were so helpful, quick, with no questions asked. I will be going there anytime I need phone help!
The staff here was extremely helpful. There motto of if they can't fix it it's free stands true. Even tho my phone was beyond repair they did everything that they could.
Very quick and efficient repair on my cracked IPhone screen. Very reasonable prices as well. Will use again in future if ever needed!
My Google Pixel phone broke, uBreakiFix fixed my phone, and communicated directly with Google. Despite being out of warranty, Google covered the expense of fixing my phone. I would definitely recommend uBreakiFix!
Very easy, simple process. iPad fix was completed ahead of schedule and the communication was great. Would go back again.
Took my phone in to get my screen replaced on an Asurion claim. I got a call 2 hours later and told me they can't fix my screen because my screen. They took apart the phone, broke the SIM card port and the fingerprint sensor and told me I could come by another day to pick up the replacement parts they ordered. I called Asurion and they put in the claim notes "Customer Denied Repair." Not only did they damage a perfectly working S8+, they tried to lie to the insurance company. Asurion saw through their BS because there was a part order on the claim for one of the parts they broke, the same claim I supposedly denied. Asurion is sent me a new device and I hope this location is forced to foot the bill.
Highly recommend uBreakiFix for your electronic fix needs. They are kind, courteous and fast. I had a small issue after my battery replacement and they quickly fixed it up. Really appreciated their service and reasonable pricing. They also have a great selection of phone cases! I've recently had more work done at uBreakiFix, and just like the first time, it was a tremendous experience. Fast, super friendly customer service and reasonable prices. I will keep coming back! They also have a top notch selection of phone cases.
The best place ever to get your phone fixed. Look no further - this is the only place u need.
Their service was excellent. I shattered the screen on my phone 3 days ago. I simply made an appointment online and brought my phone in. They said it would be ready in about 1:15min. So I went grocery shopping and by the time I returned, my phone looked brand new! Thanks guys!
Verizon/assurion sent us there for a screen replacement under insurance. The staff is knowledgeable and friendly, and the store is clean and well kept. Very positive experience.
iPhone 7 repaired in 15 minutes. Professional and efficient service.
Excellent and fast service. Had a screen burn in on a note 8 under warranty. They had the part, the expertise and the patience to explain to me how to best extend the life of my device. Although I hope to not need to use them again, I would go here again with no question. ------ 2/18/19 Update to add. Friday afternoon I dropped my phone. I called VZW, and put it off until today, because it was still working fine, but a crack won't heel itself. I talked to Nathaniel 30 minutes after it happened, made the appt using the techCoach app on sunday evening, Colby called me 15 minutes after I made the appt. I was in and out before lunch was done from an 11am appt. My phone is perfect again. Once again, I hope I don't need to use them anymore, but I wouldn't go anywhere else. THANK YOU
Happy these guys are here. Second service with them. They do great fast work
Great service and customer service
Quick turnaround on repair. Helpful and knowledgeable staff. Highly recommended.
Great customer service. Trustworthy. Fixed our Bluetooth radio very quick.
Fast service repairing Pixel screen and LCD. Works great. Very nice store and professional staff.
Took my backwards compatible PS3 in to get repaired, as it was showing the yellow light of death. Was told it would take several weeks before they could get to it. This was after they tried to convince me to just buy a replacement. A couple weeks later I get a text message saying they are going to recycle my device. After calling them they claimed they left multiple messages about not being able to repair it. I got no texts, no emails, no phone calls, no voicemails. They claimed they had done everything possible to fix it. After picking up my device I took it home and tried to remove the game. I opened the console up and it became IMMEDIATELY apparent that they had not even opened the console up, which is absolutely necessary to correct the yellow light of death. Tamper seal was not broken and the dust inside the console was completely undisturbed. Not only I never seek their services, I will be sure to recommend my friends and family avoid them as well.
Excellent service and very knowledgeable. They took care of me with no problems, definitely coming back
Studying for finals..your water bottle combusts all over your $2,000 mac..you panic..and uBreakiFix saves the day. This place was grateful enough to do damage control on one of my darkest days and dry my macbook completely, saving the day, all part of the free water damage diagnostic. This was my second visit to uBreakiFix, the first being a shattered iPhone. 10/10 response, professionalism, and help for a fair price. Thanks guys!
Great service! I walked over to McDonald's to get a coffee, by the time I got back my phone was ready.
They replaced my battery within about an hour of me taking it in. I called ahead to make sure they had a battery for my phone (an old Pixel) and they had one in stock but told me they could definitely order another one if they were out of them. They also cleaned my phone for free!
Very quick an great service
Excellent service. I was unfortunate enough to have to visit twice in one week (terrible luck) but Ben got my phone back up and running very quickly both times. Very professional and great attitudes by all employees. I will be returning for any repairs i need on my phones. I also will recommend uBreakiFix to anyone with phone issues. Thanks!
These guys are such a good team. I've had a few computers and game consoles issues and they're able to diagnose and take care of the problem every time. I brought a computer to them recently and it had some more difficult issues with the hard drive. Dalton, Nate and Eric all worked as a team to troubleshoot what was wrong and kept giving me updates as they worked to eventually figure everything out. They're fair priced and their service is untouchable compared to anyone else. I live far from them but they have definitely earned a long time customer.
Terrible Customer Service! Go somewhere else!!
Excellent service. Friendly staff. Very reasonable prices.
Casey and Nathaniel did a great job repairing my phone's battery. Great customer service from initial order, to letting me know the part was in, to reminding me to stop by for the install. Will definitely use again if I ever have another phone problem!
I took these guys a phone that the screen was broken, the entire phone was shaped as a banana, and I also took the screen off my self and bent every prong on the screen plug. They had my phone fixed in less than 2 hrs. And cheaper than anyone. Very nice, professional people. They fix everything with a power button. I will not go anywhere else but here from now on. It is hard to find a business where the people are professional, and nice.
Relatively fast and friendly. Cheaper than ifixit by a lot.
What a relief!! I dropped my iPhone and knew by the sound it was not good. The screen shattered completely, making it very difficult to see and use, as the broken glass was sharp. I brought it to the guys at UBreakiFix and within 20 minutes or so, my cell phone was returned to me with a brand new, pristine screen, allowing me to continue using my phone. No premature contract upgrade for this girl!! I can now wait until the new model is released in the fall! I felt the pricing was very fair and the service was excellent. I'm very grateful to have this option in Pittsburgh and will be sure to refer my friends and family. I've already identified another item in our household that needs repaired and will be bringing it to these guys very soon! Thank you!!
Excellent customer service, friendly Staff and fast service. Highly recommended!
My phone screen was very much cracked and I walked in told them what happened. They ran a few tests to diagnose my phone and check if there was any other damage. Then I left for an hour and came back and my phone was good as new! They are great and friendly and the cost is not bad.
Great service and time frame to fix your problem
Outstanding & excellent customer service! Very fast & very friendly! I would give them a 5 star rating! Prices are very good also!
Chris did an amazing and timely job replacing my cracked screen. He and Stephen were polite and professional and ensured there were no other issues. I was in a time cinch and they ensured I got the repair and was on my way in a minimal amount of time.
These people are awesome! Amazing service, great prices. They know exactly what they are doing and go above and beyond to take care of you. This is THE place to go!
They took my laptop did a free diagnostic and kept me informed about pricing and what needed to be done. Would definitely use them again.
Very great customer service got my phone fixed in under the time promised and they did a fantastic job on repairing the broken screen
Amazing quality. Friendly service. Had my screen replaced in under 45 minutes. Highly recommend these guys!
So very helpful---fast and more than fair. I went a few other places (down the street) before I went to them and the others don't even compare when it comes to customer service. Other places would not look at my phone without paying upfront, or tried to sell me a new phone, or didn't want to take it on at all. You can't go wrong with Jon and his staff. I will for sure be back. Highly recommend.
Great service! Timely and professional.
I have visited for a variety of devices and they are always willing to look at something for free. They also won't recommend repair when you'd be better off replacing the device, even if they aren't making any money. I always recommend them!
Passionate about their work. Fair price.
I had an issue with my iPhone 5, SIM card tray would not stay shut and would slide out on its own resulting in "no service" at the top of my screen. I came in to verizon, they said that they are not allowed to take apart and fix phones anymore and right away they highly recommended uBreakiFix. I came in and they fixed the issue. The wait was about 15 minutes. They opened my iPhone found the problem and fixed it. I am highly satisfied and i actually saved $40 compared to another store that i came in to the day before.
As the name says,,, National company. Fast honest service..
Friendly, quality and prompt service. Thank you!
I can't say enough for the great customer service and their persistence in trying to figure out the problem with my daughter's Cel phone and when after many attempts to no avail they REFUNDED me the price of the screen! Awesome work guys!!! I won't take my phones anywhere else!!!
They were efficient, straightforward, and inexpensive in fixing my broken speaker on my iPhone 5. Highly recommended.
These guys were really friendly and quick at what they do. I went here after being told by Cellhelmet that it would take them 3-5 days to get a new screen shipped in to replace my cracked Galaxy S4 screen. uBreakiFix replaced the screen the same day I called them, in under an hour, AND for a better price than Cellhelmet was offering. I highly recommend uBreakiFix.
Had an extremely bad experience here a few months back. I brought in a record player to be fix. Granted, it was old and I didn't actually expect it to be fixed, but thought I'd give it a shot and brought it into uBreakiFix. I was told that I'd hear back in a few days. After 2-3 weeks, I hadn't heard anything and, having remembered it, gave them a call. I was told that they hadn't gotten to it quite yet and would give me a call soon. Another 3+ weeks pass before I call THEM again and get the SAME answer. After a third bout of 3 or so weeks, I call them A THIRD time to be told that although they had a system where they would log all these calls from clients about their orders, there was NO record of the two other times I had called. Extremely poor service. Not only would I not return, but I would never recommend it to people.
tl;dr - they know how to treat the customer! Details: Charger wasn't working. Originally thought it was the cable (as it would charge, stop, charge, stop, etc.). Tried multiple cables to no avail. Decided to take phone here to find out it was only lint jammed in the slot. As an unsuspecting customer, they could have told me anything and charged me for something. Instead, FREE and showed me what to do in the future!
I took my PS3 to get repaired and told the guy the problem. He knew exactly what the issue was instantly. I would recommend these guys for any smartphone, computer or gaming issues you may have. If Apple can't fix your iPhone, I bet these guys can. Give them a try.
I liked the manager he kept me informed as to what was going on with my phone and didn't make repairs unless I consented to it. They fixed my phone in a timely manner and I liked that the repairs have a 90 day warranty too! Go to them if you need your phone or electronics fixed
Excellent customer service! Very friendly, and helpful!! Service was amazing!!! Would recommend for all your phone needs!
Received an estimate before the work was done. Cost of repair was very reasonable. The company also managed to fix my tablet earlier than expected. Now the tablet works like a charm.
Fast, professional, and much more affordable than purchasing a new cell phone!
Sent my MacBook in for a diagnose and i had to call them a couple times just to find out it wasn’t able to be repaired. They make it seem like they’re running tests on the item but i highly doubt it takes 2 whole days only to find out it’s nothing they can do to fix it. It’s a waste of time to bring them any thing except for minor repairs like a cracked screen or battery replacement for a phone.
Quick, efficient and affordable! Casey was very professional and helpful. I was in and out in less than 45 minutes. Will definitely return if I ever need repairs again. Thanks, Ubreakifix!
The woman there was very nice and she fixed my phone with a new battery and it's working great. I'm still not sure why she wouldn't allow me to keep my old battery. She says they have a contract with Google to send my old battery back to Google. My concern is... Why does Google want my old battery back? I bought the phone with the original battery, but why does Google demand my old battery back? What kind of info if any is sealed in my old battery?
They were so helpful with finding what was wrong with my phone in a timely manner and didn't even charge me anything. I will absolutely be going back if needed in the future and referring family and friends.
The guys and gals at UBREAKIFIX were fantastic. They were able to quickly repair my phone the same day with a high degree of quality and craftsmanship. They stand by their repair and are professional and courteous in doing so. Highly recommend them.
Was kind of expensive for a repair i likely could've done on my own due to my type of phone. Repair came out pretty good though, fixed screen aside from a super thin blue line that comes and goes every so often, but it's barely noticable. Helpful and friendly staff, and a good experience overall
Very satisfied with iPhone screen repair! Thanks!
I went to UbreakiFix to have both my husband's and my phones fixed. My phone had no battery on my phone, and my husband's phone would turn on and make noise, but the screen stayed black and nonfunctional. The guys here fixed our phones, and both of them work wonderfully and look good. It was great service and more affordable than other places.
Fast and High quality repairs and a very professional group of folks working there.
They help replace my phone battery twice. They were fast and trust worthy. I will recommend them over other fix places. And they have good services.
I am very disappointed in my repair. First let me say that it is very misleading when you say that your parts are held to the same strict OEM specifications as Apple. I brought my iPhone XS in for a screen replacement and the quality is atrocious. The iPhone XS has the best color accuracy, it's super retina and an OLED. They put a LCD screen on my iPhone and it has ghost touches and just looks horrible. If I had known this is how they would replace my screen I would have never taken it to them. I'm definitely going to call and see how this is going to be rectified as their core values include, "Care for People" and "Focus on Quality" which I do not feel either standard was upheld or displayed with this experience.
First class service. Dropped off two phones. Both were completed within an hour. Will definitely use them again and recommend 100%
Very upfront and easy to work with. And fair prices. Will be a repeat customer!
A day before a trade in to a new device, my phone had screen damage to the point of not being able to transfer contacts and photos to the new phone. A costly fix of $200 or more was needed. That would cancel the trade in value. For under $50 they put a temporary screen on so they could transfer data and then put the damaged one back on so I could trade it in. I think these guys can economically fix any issue. Highly recommended when you are in a tough spot.
Awesome service!! They were customer friendly and willing to do what was needed. Thanks for being a service we can count on.
Walked in about 5 minutes before they were even supposed to open and was able to get my cracked screen on my iPhone 4 repaired within 20 minutes...can't get much better than that!!
Lighting stuck and these folks were able to save all my docs, pics etc and load them on my new PC. Was pleasantly surprised at how inexpensive it was to complete. Highly recommend these guys!
Took 3 trips but they did fix phone. They honor their warranty. Expensive
Good service but they forgot to call me when my phon was ready.
I LOVE excellent customer service! These guys got it. I came to this location because of Taylor. I loved the way he was knowledgeable, courteous and was willing to answer all of my questions regarding fixing my iPad tablet. The service was speedy and professional and went beyond my expectations.
Highly Recommended. This is the "go-to" place if you have a SAMSUNG. These guys are very knowledgeable. The screen replacement they did for my Note 8 was phenomenal. Thanks guys!
These guys saved the day again. They have fixed my iPhone XS before and it’s still working great. So when my girlfriend woke up yesterday and her iPhone 8 Plus was showing no signs of life, I knew exactly where to go. They had it back up and running in under 30 minutes. Great service.
I've brought several computers in for servicing and they've always done great work, but I especially wanted to share my most recent experience. I spilled red wine on my laptop and was convinced that it would be damaged and need cleaning... I was also very aware that, even if it didn't need it, a repair shop has every incentive to clean it anyway to make a bit of money. But Leo was so honest and told me that the damage was minimal (only on the battery) and that he cleaned it up and checked to make sure everything was working, free of charge. It's so comforting to know that there are such good, honest people in the world. These guys are the best!
These guys are great! So helpful with me (someone who is not very tech savvy), so patient, timely, and VERY knowledgeable! Even offered to help me learn how to use my new external drive! I'll be back if I have any future repair needs!
Friendly, courteous, and fast great price. Definitely recommend to friends.
First time customer and the service was great. Great Customer Service. Refreshing!! Keep up the Great Work. I will be referring other customers. Thanks Again!
I suddenly was having major issue with my phone after dropping it in water. This was at a very very inconvenient time! After rushing to Verizon and being told I could pay off my phone at over 300.00 and buy a new one we decided to give ubreakifix a try. He immediately knew what was wrong with my phone and how to fix it. THE SAME DAY! And at a fraction of the cost. We are so glad we stumble upon this place and I’m sure we will be using him in the future.
Is it possible to live without your phone? In my case, the answer is "no". So when mine crashed I needed help fast. Ubreakifix took me in & although they didn't know what happened they had it fixed & back in my hand in exactly 1 hour. Phew! Crisis averted. Given my luck with technology, I'll be back.
Great and speedy service, as well as a friendly staff. Would use them again and refer them to friends and family
Brought in my laptop when the keyboard stopped working. The staff were friendly, professional, and respectful, and assured me that they'd do everything they could to fix it. They found not only a failing keyboard but liquid exposure I didn't even know we had (but didn't surprise me, seeing as my kids use my laptop more than I do). They took care of the liquid exposure and replaced the keyboard. Picked my laptop up today - good as new! Everything I brought in was clearly labeled so everything came back, and the staff was a pleasure to work with.
Super fast, great customer service and very knowledgeable! They were able to format my external hard drive from mac os to a windows friendly setup. Less than 5 minutes in and out and free of charge!!!! Highly recommend!
Had a great experience fixing my iPhone twice! Service is prompt and questions are thoroughly answered.
Very shoddy work. My Android phone screen was cracked and I brought it in to be replaced. When I got my phone back, the entire screen was not sealed on correctly -- one side of it squeaked, and it was clearly placed on at an incorrect angle, leaving large gaps on one side of my phone in between the screen and backing (definitely more than enough for moisture to get in, and DEFINITELY not normal). Furthermore, there's some kind of goo visibly stuck in the front speaker. As if that wasn't enough, the light-up soft buttons on the phone are now discolored and extremely dim. Lastly, and most importantly, the screen is jumpy, and acts like it's being touched in random locations. Go somewhere else, they ruined my phone. I would've been better off just sticking with a cracked screen. UPDATE: took my phone back and they told me those things just "happen" during repairs, that a few clasps inside my phone likely broke off. They weren't able to fix the damage they did either. Absolutely not okay.
My HTC 10 was in need of a new battery. These guys hooked me up. Great service. Timely repair. Thanks again. Keep up the good work!
Great experience with Caleb this morning. He quickly fixed a unique issue with my iPad. Thanks Caleb!!
Fast and friendly service, like it only took an hour or two to get my headphone jack fixed and it was at a very reasonable price too! Would recommend this to anyone looking for any sort of tech repair!
They were very respectful. Although they couldn't make my water damaged laptop. They also forgot to put back one of the screws too. But offered to recycle my laptop.
I personally did not have the experience others have had in the review section. I called ahead about assessing what my options were for my s6 phone not charging. The person on call assured me it was a battery issue, and that they would order in the required part (replacement battery) within 2-3 days, and fix the phone day of in about 2 hours. Great! Got an email soon after saying that the repair is done and my phone is ready for pickup. Great. After coming back to pick up my phone, I saw the upper part of the front screen's paint off; leaving a very ugly unaesthetic look. Whatever. I knew beforehand that some damage to the phone could be done during repairs, and if my phone works I'll be more than grateful to review 5 stars regardless (plus they knocked off 10% from half of the original cost). I turn the phone on and attempted to charge it with a portable charger. The phone didn't' charge, and I ask them what the deal is. (Side note: At this point, they already told me the repair engineer signed off on the phone being fixed; the guy at the front went back to talk to the engineer, and I overheard them saying something along the lines of "I tried charging it, and it was very spotty, but I just decided to signed off on it anyways etc.". If the staff just told me in the email that my phone wasn't charging properly to begin with, or fixed entirely, I wouldn't wouldn't even bother leaving a review; that would mean they tried and failed and things like that happen. The main reason why I decided to leave this review is that they had the audacity to try and charge me an additional ~$100 to try and replace the charging port instead. Not only did the staff I was talking mention about the 60-day warranty not applicable to this situation after paying (literally one minute before he brought my phone out), the staff in general clearly lied to me about my phone not working. They tried to compensate by taking 50% off the half of the cost of the battery, but at this point, I was frustrated and just decided to leave. tl:dr They emailed my phone was fixed, it was not; Overheard engineer saying he signed off on my phone being 'repaired' anyway even though he knew it wasn't charging properly. Don't like being lied to, especially when I'm standing 5 ft away.
They replaced the battery in my phone, which was rated a 2/10 on repairability, with no issues. Good stuff. Consider changing your lock screen before surrendering your phone so you don't have to give away your real password.
The team took the time to make sure everything was fixed and running as it should. Just as requested! Thanks guys!
What a great and responsive shop. We shattered the display of a Galaxy S10+ and were under a very tight schedule to have it repaired and in working condition. The staff listened and understood the situation and had the phone back in our hands in a little more than an hour. The cost was a little more than if I had bought the tools and the display myself for a DIY. The fact that they are also Samsung certified means that the warranty is still in force on the rest of the phone I could not be more grateful. I recommend them without hesitation.
Called about getting my kindle repaired. The gentleman I spoke with checked the prices and let me know it would roughly be the same price as getting a replacement kindle. Really appreciate the honesty. Thanks!
Customer service is clearly a top priority for these folks. Turnaround times are faster than they estimate, which is always a bonus, and if something goes wrong, they want to make it right. I had a complication with a repair they did on my PC, and they were quick to remedy the situation. I brought my PC in, and they took care of the issue while I waited in the store. I will definitely return if anything else of mine needs fixing.
Guys were amazing saved me a bunch of money. They really know their stuff.
Knowledgeable staff. Easy to work with. Repairs done quickly, professionally, and done right the first time.
Friendly staff, two day turn around on a smashed LG6...easy location
Quick fix and good service
These guys are great. They replaced the screen on my Iphone 6 in less than an hour for a really reasonable price. The staff was very respectful and friendly, unlike other places I've been to. Highly recommend them and will definitely be back WHEN I break my phone again.
Very friendly and professional
They did the job fixed my phone
Had a broken screen on my Samsung Galaxy S8+ fixed. These guys not only had a very competitive price but they are easily the most knowledgeable and customer service driven tech service store I have used. Highly recommend these guys! Matt Tier 1 Graphics
Steven was very knowledgable and helpful. He repaired my moms phone by the next day- sooner than I thought and it wasnt as expensive as I was afraid it would be I would highly recommend them!
Came in for a screen repair and the guys were knowledgeable, friendly and fast. I would definitely recommend them to everyone.
After they fixed my iPhone 8+ the Touch ID didn’t work anymore, it was very glitchy, and they had deleted all my contacts, photos, notes, and basically everything off my iPhone. So if you use ubreakifix make sure you back everything up on iCloud and you can deal with your phone being glitchy and not having Touch ID anymore.
IF I COULD GIVE THIS PLACE ZERO STARS I WOULD!! I had been to ubreakifix two other times before this horrible experience and they have done alright job! Called the place up to ask how much it would be to replace my screen they look me up since I was a returning customer and gave me the price to replace my phone screen. When I got their I paid the amount he told me over the phone. I told him my boyfriend would be on his way pick the phone when it was done. My boyfriend called me and said I had to still paid over hundred dollars because the worker on the phone told me the wrong price for the screen! So I called the store up, I’m pretty sure I was talking to the manger and he was completely rude to me and told me I had to pay for their employee fault and the best they could do was yell at him or fire their employees. I told him that it wasn’t necessary that I just wanted some type discount he said the best he could do was $20 off! At one point in the phone call he told me that he would put my old screen on and refund me and I could take somewhere else. The workers here are so rude and do not care about their customer at all. It is disgusting, that the guy was that rude over phone to me to make me cry!! PLEASE DO NOT GO HERE!!
They really came through for me when I shattered my phone face.
very pleasant staff prices for repairs are very reasonable
Great work. Done in a couple of hours. And at a great price
Fantastic!!
When my 2012 MacBook Pro hard drive failed last month, I was at a crossroads to decide whether to try to fix it or bit the bullet and replace the machine. uBreakiFix did a great job troubleshooting a very strange set of errors and kept me in the loop by phone while they figured out that the old drive was not salvageable and recommended a great solution, which was to replace the old drive with a new 1TB solid state drive that's working now like a champ. Thankfully, my old data was all backed up to my trusty Apple Time Capsule, which took about 24 hours to restore all my data and settings. I highly recommend uBreakiFix for the hardware issue. Also, having a local back-up solution (in this case the Time Capsule was flawless) to make the whole "my hard drive failed and all my stuff is there including my pictures" drama less stressful. Thanks guys!
Professional, friendly, fair, and fast. They can’t be beat.
Employees were very friendly and helpful
We live in Rapid City SD. We had previously used UBreakIFix of Denver a few years back. So when local businesses referred us to Apple repairs I was remembering this company. But I was so pleasantly surprised to see a Sioux Falls franchise. And as before they were great. Their willingness and ability to mail device and communicate via text was phenomenal. The whole process was seamless and extremely fast. The price was even better even including with my UPS shipping. I could go on and on.
I highly recommend repairing your device here! After a terribly cracked screen mishap, we thought we were going to have to spend over $700 on a new iphone... Thankfully a Verizon salesperson recommended stopping at UbreakiFix before going through with the purchase. We not only saved over $550- we had a "like new" phone ready for pick up in 1 hour! Jon is kind, efficient, and wonderful at what he does! Thank you so much for your time. Oh-- and they will be opening up a store in Sioux City mid-summer! Awesome!
Great service and the guys are so nice!
They were so nice and attentive! Great customer service. Would recommend!
Took my MacBook Air in for a screen replacement. Very efficient service, took a week to get the repair done and it came back perfect. Cost was way better than what Apple would charge.
I love this place... Great customer service and they explain without boring you with useless tech details. Pricing is very reasonable especially compared to manufacture repair from Apple. I give it a six on a scale of 1 to 5 !
My son needed his LCD replaced on his iPhone 6s. They did it in 45 minutes and for a great price. Very friendly staff. I highly recommend uBreakiFix.
Quick and professional.
Fixed my Screen on my Samsung Note 8. Looks brand new again. Thanks
They replaced my wife’s iPhoneX screen and everything looked great at first glance. Upon further inspection, we realized the Face ID no longer works on the phone . The phone was in perfectly working order when we dropped it off and something was clearly damaged when the phone was dissasimbled to replace the broken screen . I tried reaching out through email and never got anything response in regards to what is going on with the phone I trusted them with to do the repair. I’m extremely discatisfied with the fact that it’s practically a brand new phone and now damage cost is going to be through the roof due to the carelessness of the technician that replaced the screen . They need to fix what they messed up but I can’t get a return call or email. We will not be returning in the future for device repairs .
I brought my computer here after spilling water on it, and having Apple tell me the computer was a lost cause..Hyatt and Rachel were both AWESOME. Not only were they able to clean/dry my computer after Apple said it was dead; but after mis-quoting me to replace my hard drive - they apologized profusely and honored the price they told me anyway (causing them to lose money I'm sure). After I picked up my computer, I continued to have issues - and have literally been back in 3-4 times with my computer over the past 2 weeks. They have been so great keeping me updated on their progress and what they've found, and never charged me another dime for all their time. After all of the man hours they've put in, they must have lost money on my computer - yet continued to deliver exceptional customer service and work until they gave me back my computer completely fixed!! They definitely have a customer for life!!
Very fair price! Fast turn around, had it done in an hour! Great service!
Trust them
Very helpful, friendly, and efficient. Fixed my macbookpro perfectly - much more helpful than any Apple store
Quick service. They diagnosed the issue quickly and responded with an ETA immediately. Then they finished before that date. I would recommend them to all with technology issues they need fixed. Thanks!
This was as pleasant an experience as a damage phone can be. The staff was friendly and informative. I would recommend them to anyone!
If u hav a problem with ur fone take it here. I left my fone on my car & drove off they made every effort for 2 days to retrieve the pix & contacts but were unable becuz I ran the fone over. If they don't fix they don't charge. Gr8 group of nice, friendly guys. Will definitely go back if I need anything done on my fone.
Great and friendly staff. They had my phone fixed quickly and were a pleasure to talk to. Very impressed
Did an excellent job with my Note 8!
Awesome customer service and excellent job done
My iPhone was unrepairable, but staff was professional and courteous. No charge for the diagnostic!
This place ROCKS! They were able to fix my phone in just a few hours and did a fantastic job. Thank you
Bad battery on a Droid turbo. Quickly replace. Nice office, nice people. Thanks
Fast, affordable and great customer service ✨
My son cracked his phone and then the screen colors were “running “ we took it in and a few hours later it’s like a new phone at a MUCH BETTER PRICE!!!!
Really nice and patient people, they're true professionals who can give you everything you need after you screwed up with your gears. I would go back again if anything come up.
This was they first time I had a painless visit for an electronic repair. Colin was so cordial and explained in detail what he needed to review prior to fixing our console. I feel like I wasn't getting ripped off and paying for services I didn't need. Thank you so much.
Very quick and reasonably priced! Good deal on a warrenty for those who break screens a lot! Highly reccomend!
Had a new battery in stock for an older iPhone 5, got the work done as a walk-in without any problem, did a nice thorough job testing the phone before giving it back, all for an entirely fair price. Thanks Andrew and team!
Just got my iPod Touch 5th generation fixed from there today. I'm happy with the results. I would recommend them to someone if they have any issues with their device or devices.
Very friendly on the phone and in person. Very knowledgeable staff. Work was done well and in a timely manner. Cost was very competitive with no surprises. I would take business there again and will recommend others as well.
Did a great job. Very nice people with great service! Definitely recommend!
Bottom Line: Don't bother - they get your hopes up but really are in the business of selling new phones/contracts. I took an iPhone 4S to be fixed after my daughter dropped into water. The phone had an Otter box case on so the water infiltration was minor and I was able to get the phone working again by purchasing and installing a new battery but I accidentally disconnected the battery connector. They initially said "no problem" they could solder it back on but after I left it another tech said it could be fixed. Both times when I was there, to drop it off and again pick it up, they told a total of 7 people (out of 7!) who were in line before me that their phone could not be fixed. Each time they offered to renew the person's contract through their carrier to get a new phone. They seem to get people's hope up they can fix phones that others can't, but in reality they are more of a reseller for new phones/contracts.
I owe them a debt of gratitude they fix my phone which means I didn't have to move everything from my preferred device onto some questionably refurbish device.
Casey and Charles were great. Fast, professional and knowledgeable. I will definitely go there again!
damaged my working laptop and they say it already had issues on it. Why would anyone give their computer for repair because it had issues on it, obviously but that does not mean you completely break the machine.
Excellent customer service. Dahlia answered all my questions and was super nice. Provided me with additional information on how to take care of my phone. Extremely satisfied with my visit.
I'm a missions pastor at Lake Forest Church. My laptop broke, I almost freaked, then I prayed and sought ought ubreakifix. They offered a free diagnostic, fixed the issue, and asked for a reasonable amount for their time and resources. They were as excited as I was when they found and fixed the issue. I'm grateful God gave the people who work here skill in this area! I wish all our local businesses had such great expertise and practices!
Most excellent service!! I don't want to do business again BUT if I had to because I messed up my phone I wouldn't go anywhere else!
Excellent and on time service.
I just went in today to get a cracked lens on the face of my I-phone 7 fixed. I took it out of the case and showed it to the gentleman behind the counter. Much to my total surprise, he told me that the lens was not cracked. It was just the protective cover on it. He took the protective cover off and showed me, and told me that it did what it was designed to do. They didn’t make any money off of me on this visit. He was totally straight with me and honest. That in itself, scored BIG with me and will forever get any and all of my business that I may need in the future. Thanks uBreakiFix, you guys are aces in my book.
Staff was very friendly and they did a great job fixing my phone.
Excellent service, high quality job, awesome people. Nathaniel and Charles are the best!
They saved my phone. Knowledgeable and helpful
Great help! Took time to answer my questions and gave me good advice. No charge! Will be my first stop next time.
An absolute pleasure working with Nathaniel and his crew. Fast - Friendly - Knowledgeable service. Hope you lads enjoyed the bacon!
Great service! Super cheap and fast!!! I'll defiantly be going back for anymore phone issues. 10 minutes before they closed they took my phone in and stayed late to fix it!!! Will forever go there for any phone issues ⭐️⭐️⭐️⭐️⭐️
Great service and product reliability.
Replaced cracked screen and back of my Galaxy S8+ in about an hour at a very reasonable price. Great customer service too!
These guys are the most knowledgable professionals you'd ever want to work with. My laptop and phone screens were repaired within an hour. I would absolutely recommend trusting these guys with your precious hardware!!!!!
Fantastic experience! They were professional, resourceful, and unbelievably efficient! I would go back without hesitation.
Very rude and treat you like your an idiot when explaining to them what is wrong with your device. Will not recommend to anyone, and wish you could give no stars!
Excellent place
I brought my older Toshiba laptop in and they very quickly discovered my issue. Very friendly and very professional. I will use them again for sure!
The staff were great. My laptop was not booting up, and they fixed it and ran diagnostics on it without charging me a dime as there was no liquid damage. Highly recommended!
They fixed my phone glass pretty quickly and for less than a new phone costs I guess
Very rude, non professional! Have to come 4! Times(last time for S8) for no good reason
Very courteous and efficient. Thoroughly explained what they were going to do to fix my cracked iPhone and had it ready in about an hour.
Broke the back of my s6 edge. Ordered a part through them. Before I could replace it, my phone bricked because of a software update and I got a new phone. When I called them and explained the situation, I had no problems with a refund and they were very courteous.
Brought phone to be fixed, thru asurion and they fixed it with no hassle and friendly customer service within 2 hours and sent me a text letting me know its ready for pickup. Work was done well you think it never got broken in the first place.
I can't believe the professional and courteous service fro the highly trained staff. I will come whenever I have a problem and tell others about ubreakifix. Fantastic.
Great staff, super easy location, fixed my issue and no wait!
I've managed to smash my iPhone's screen not once, but twice, and uBreakiFix has repaired it quickly and well both times. The technicians are also professional and personable, and they take the time to explain the process, plus they guarantee their work. With all that said, hopefully I *won't* need their services again! But if I do, I won't hesitate to be back.
Brand new note 8 with cracked screen, these guys made it like new in 2 hours. Friendly, thorough service. Great job!
Extremely friendly and experienced. They were very fast with my phone, reasonably priced, and there were no hidden fees. We appreciate their awesome service! I wouldn't go anywhere else.
Amazing!! They fixed my sons computer quickly and incredibly affordable. Couldn't recommend enough!!
We have been to this shop over 20 times. Our family breaks alot of phones. The service and customer care is Awesome. Chris is the best.
Fast service. Same price screen repair as paying a deductible with insurance. They broke the finger print sensor on my phone while replacing the back glass. Fixed it for free, but had to make a second visit in the store...The reason for 4 stars.
Chance was really up front and honest with me. We worked through some solutions and alternatives that fit my needs. 10/10 with good guy, Chance.
Quick and excellent service. Replaced the screen on my ipad mini and everything works great.
Excellent customer service!!! Super friendly and helpful!
Very knowledgeable, friendly staff. Explain things vey well. Part they ordered for my phone came in sooner than they told me it would, which was just about a day and a half. After part came in only had to leave phone there for 2 hrs. This is 2nd time I've used them. Would highly recommend them
Customer Service is FANTASTIC!!! Very helpful. Very thorough on explaining what they did to my computer. Made suggestions; did not upscale! Great group of people!!!!
These guys were great to work with for a screen replacement! They were quick and had it back to me before the time expected!
Professional experience. Got my Galaxy S8s damaged screen repaired same day. It cost roughly the same as insurance. Compared to a $200.00 insurance deductible which only gets you a used phone that will take several days before you get it back, it is worth it.
They were very friendly, answered questions if asked. Had ny daughters screen fixed and it looked brand new.....Thanks guys for fixing ny daughters phone, she was very happy too see her screen on her phone with no cracks. Would highly recommend going there if you your screen fixed
Their driver almost drove me off the side of 85 and 485 this morning. Trailed about 6 inches off my bumper no matter how fast or slow I drove. At 8am on a Sunday there’s plenty of other lanes for them to use and they choose to drive recklessly around me on purpose. I would never give someone like that my business. Also, mention the consequences of killing someone from reckless driving to your employees...
Very friendly staff, were up front about cost and time. Went in with a broken screen and within an hour my phone was good as new.
My battery would not hold a charge, so if it wasn't on a charger, it would last maybe 2 minutes. That's why I brought it in. I was a walk-in, but they don't usually stock the kind of battery I needed so they told me they would order it, if that's what I wanted. I agreed and they placed the order. They told me it would just be a few days. They told me that they would call me on the following Wednesday (I came in on a Thursday) and let me know if it came in. They didn't call me by 5pm, so I called them. They told me how busy they were and apologized for not getting back with me. Then they explained how the warehouse hadn't shipped the battery, but they re-ordered it and it should be there by Thursday or Friday, and they were tracking the shipment, but there was no guarantee it would be there by then. I live a decent distance from any of their locations, but I agreed. Shortly after that call, I get another call from one of the associates, informing me that he had talked to his boss and found out that the battery I needed was out of stock, even in the warehouse. They then offered me a different battery that "wasn't as good" as the other, but was still a good battery. Feeling like I didn't have much of a choice, due to my phone's issues, I agreed to getting the "lesser quality" battery. I was told of a 90 day warranty on the battery, in case it doesn't work appropriately. I had to inquire and initiate a discussion about how the price was going to change, based on the quality of the battery, in comparison, and the overall experience. They gave me a $20 discount. I just picked up my phone from them and it's working better than it was, but still loses aa charge faster than I expect it to. Service was friendly, but seems to be disorganized a bit. Not sure if I would tell any of my friends to come here, but I may give them another try if I really need to.
I have a HP Pavilion Laptop that I purchased about 7 months ago that has had no problems until now. The screen on the bottom left side popped out! I’ve never dropped it so I didn’t understand why something like that could have happened. I spent several hours on the phone with HP for them to tell me it was going to be $370 to fix the entire screen (which was outrageous because there was nothing wrong with the screen, it just needed to be popped back into place!). So I took it into UbreakiFix and they understood my frustrated and did a great job telling me what my options were. They were able to pop it back into place for $30!!!! A steal in my opinion! I am so grateful. They saved me a huge expense and really took time to help me out. Totally recommend them!
My iPhone 6s battery would not hold a charge. Very knowledgeable, professional staff and they replaced my battery in 30 minutes.
The staff is friendly, knowledgable and helpful. They gave me free advice even before I had paid for any repairs. And they offered to refund all costs if the repair didn't work. But it did! They replaced my iPhone battery when the Apple store would not help because of water damage. I would go there again.
Very knowledgeable, pricing was decent, the work was done right and in a timely manner.
They were very nice and informing of the situation with my computer. Definitely worth it !
Service was awesome and completed work for affordable price. He was a wealth of knowledge
My phone screen shattered hours before having to go out of town for a week (of course) They were so fast! And I’ll still make my flight tomorrow with a fixed phone! Thank you!!
Very professional, good quality and competitive prices.
Cracked the screen on my Samsung S8 phone while on a road trip. Samsung advised me that uBreakiFix could repair it. I was in the Charlotte NC area, called them and they had a screen in stock. Drove to their Huntersville location, Colby was helpful on the phone and in person. Very knowledgeable. They repaired my phone in under two hours. I went to do an errand and quick dinner. They had it fixed and waiting for me. Stellar service. Open on the weekends too. On the road a top performing cell phone is critical. Thanks again.
Under promised and over delivered. Their service was super fast and each person was friendly. We dropped off as a walk in on a Saturday and it was done in no time. Grateful! Thank you!
Overpriced go to Manassas computer repair half the price and more friendly
When my son broke his fire tablet I didn't want to buy a new one. So I started to look for a repair shop and found UbreakIfix on Google, and thought I'd give them a shot. I am very impressed. Quick turnaround time, and a knowledgeable staff. I'm a tech savvy person, and their explanation of how the process works was awesome. It is the kind of place I'd work for as a way to make a hobby a career. Thanks again guys. Will use you again if we have any other beyond my scope issues.
Excellent customer service and hey are super quick.
They're great. The people here are very friendly and knowledgeable. Problem is, my phone isn't fixed.. I'm going to give them 5 stars still because I honestly believe it's not their fault. It's Samsung's... Even though they're changed it my battery, the battery life is still showing as less than 14 hours on a full charge even though other Galaxy s9+s I've seen have over 30 hours on a full charge... I don't understand it.
Fast service, reasonably priced. Staff is excellent. Won’t go elsewhere
Excellent customer service is an understatement when it comes to this establishment. Von and Brenda were very friendly and helpful. Vons work was immaculate and professional. Will definitely visit if I destroy my screen again !
My husband had a broken screen and they completely wiped everything off his phone! I do NOT recommend!
I was able to get files recovered from my laptop when my hard drive crashed. Dropped off laptop and picked up same day. Great job!
They do a diagnostic free of charge and are honest with you if your device is not worth the repair.
Found their service description on the web - the actual experience was even better than advertised. Very helpful tech explained the process and pricing structure, and said the schedule was 3-5 days. 2 days later, my iPhone 4s was repaired at a cost less than projected. I have already referred them to friends!
Very professional. My accident, their income. Droid Razr Maxx HD, brocken LCD & Glass = $350+. Dropped off Saturday, was told might take week for part to arrive. Got call Wednesday (4 days later) it was ready for pickup! Wonderful,= service. Thanks again!
I recommend not going to this location because the other day I went to them to get my iPhone xs max fix and when I got Back it looked different but everything was working fine till the next day it started having back light issues and tapping issues later I took my phone to apple and I was told that they used an old screen from a different phone already used screen they put in my phone basically messed up the hardware in my phone so i had to get a new phone and when I went back to get my refund and talk to them about what they did They started acting like they didn’t know me and then they never wanted to refund me , very disrespectful like they didn’t know me , If you want your phone fixed go to the location in Springfield they are good and they use original parts I highly recommend don’t go this location.
Quick and friendly. What more can you ask for.
The staff were so nice and extremely helpful! My sons broken iPhone screen was fixed in only 1 hour!!
While at the mall, called for a price and made an appointment for the next day. Got there and they wanted + $10, then didn't have the parts that they said they had the day before. Dude with checkers in his earlobes was verbally combative. … Better off to stay at the mall !
Reyaz was a very helpful technician. He got my phone in and out in a hurry. I had dropped my phone at school, and as soon as i got here, it only took about 40 minutes. He was very professional.
Thought I was going to have to buy a new phone but You Break I Fix installed new charging device and phone is good as new! Thank you U Break I Fix!
iPhone 5s would not charge, thought I would need to replace the phone. Took a chance and went to UbreakiFix just to see if it could be saved. Fixed the phone in about 45 minutes, replaced the charge port, and it works perfectly! Great, friendly, fast service, and saved the expense of getting a new phone! I would DEFINITELY recommend them to fix a damaged or broken phone!
The staff here was extremely helpful. There motto of if they can't fix it it's free stands true. Even tho my phone was beyond repair they did everything that they could.
Used my Asurion insurance to get my screen replaced. 24 hours after the repair the very tip of the top left corner is cracked you can barely see it. Took it back to the store because of the 90 day warranty. I was told the warranty only covers defects and it is not defective it is broken and they will not do anything for me. I did not drop the phone even once in the time I had it back. It was also in the otterbox case. This part is defective.
Highly recommend uBreakiFix for your electronic fix needs. They are kind, courteous and fast. I had a small issue after my battery replacement and they quickly fixed it up. Really appreciated their service and reasonable pricing. They also have a great selection of phone cases! I've recently had more work done at uBreakiFix, and just like the first time, it was a tremendous experience. Fast, super friendly customer service and reasonable prices. I will keep coming back! They also have a top notch selection of phone cases.
Their price quote for replacing an iPhone screen was 50% higher than 2 other places I called!
Had a phone screen shield replaced. Quickly done for a reasonable price.
Verizon/assurion sent us there for a screen replacement under insurance. The staff is knowledgeable and friendly, and the store is clean and well kept. Very positive experience.
Excellent and fast service. Had a screen burn in on a note 8 under warranty. They had the part, the expertise and the patience to explain to me how to best extend the life of my device. Although I hope to not need to use them again, I would go here again with no question. ------ 2/18/19 Update to add. Friday afternoon I dropped my phone. I called VZW, and put it off until today, because it was still working fine, but a crack won't heel itself. I talked to Nathaniel 30 minutes after it happened, made the appt using the techCoach app on sunday evening, Colby called me 15 minutes after I made the appt. I was in and out before lunch was done from an 11am appt. My phone is perfect again. Once again, I hope I don't need to use them anymore, but I wouldn't go anywhere else. THANK YOU
Super helpful. I've been to uBreakiFix in the past to talk about a near-bootlooping LG G4 and I went recently for an opinion on a water damaged iPhone 6. They tried using an ultrasonic cleaner and sadly it didn't save the phone, but at least I know not to waste any more money on attempting to fix a brick. Definitely gonna stop here again when I'm stumped on repairing one of my devices or if I need something done that I just don't know how to do.
This is a relatively new and friendly shop that is a adorned with helpful graphics to understand common repairs. The staff is attentive and honest in their assessments. You can even contact them online.
Fast service repairing Pixel screen and LCD. Works great. Very nice store and professional staff.
Took my backwards compatible PS3 in to get repaired, as it was showing the yellow light of death. Was told it would take several weeks before they could get to it. This was after they tried to convince me to just buy a replacement. A couple weeks later I get a text message saying they are going to recycle my device. After calling them they claimed they left multiple messages about not being able to repair it. I got no texts, no emails, no phone calls, no voicemails. They claimed they had done everything possible to fix it. After picking up my device I took it home and tried to remove the game. I opened the console up and it became IMMEDIATELY apparent that they had not even opened the console up, which is absolutely necessary to correct the yellow light of death. Tamper seal was not broken and the dust inside the console was completely undisturbed. Not only I never seek their services, I will be sure to recommend my friends and family avoid them as well.
Amazing employees! Brenda is the best. Always taking care of her employees and customers. Steven fixed my phone and gave me a well estimated time to pick up. Fast, efficient, and trustworthy. Great team. Keep up the good work. Will always recommend them to anyone that owns a smart phone and needs some fixing.
I have brought two different phones to these guys for different problems. Each time they took the time to explain what the problems could be and what different costs I could incur; and both repairs were done very quickly (most recent one was done in less than two hours). They are very helpful and knowledgeable, and would definitely recommend them for phone repairs.
So fast, nice and good quality . They even offered me less expensive alternatives to a repair. Very impressed
NO MORE APPLE STORE FOR ME! I was desperate to get my iPad fixed as it would not turn on no matter how long I charged it. Rather than getting on a wait list or waiting in line for hours at the Apple Store I decided to take a chance and bring my non-functioning iPad to UBREAKIFIX at the Gainesville Gateway Center. Von L was the employee who I worked with at UBREAKIFIX and I am so thankful for his help! He put my iPad on a store charger and mentioned that some chargers or charging ports can be touchy. Sure enough, my iPad started charging. After he was able to get my iPad to turn on he took it a step further and performed a diagnostic test to make sure there wasn’t any other issues. I had to run a few errands so I left my iPad with Von L while he completed the diagnostic test. I was super impressed with the way he called me and kept me informed on the progress. I picked up my fully functioning and fully charged iPad within a few hours at NO CHARGE! Super appreciative for Von L’s help! I will continue to skip the Apple Store from now on!
Knowledgeable and reasonable
Excellent service and excellent speed of service! Also I wish it advertised somewhere how much you really get for the price you pay because I was appalled glass could cost so much but I needed it so off I went. Once I found out they put in a new battery and a new seal around the outer edges as well. They also helped me apply the liquid screen protector!
Repair was performed at a fair price and expertly completed with genuine products
Terrible Customer Service! Go somewhere else!!