Reviews of PC GURU, LLC. (Computer Repair)

joseph 97

A good place with excellent customer service where they help you get the best PC according to your needs, good prices and attentive people with extensive knowledge.

Nick Del Verme

Great, capable people!

Kristen Burns

Worst experience ever. Do not use PC Guru. Matt took in my computer to assess what was wrong and I paid with the word from him that the money I paid to have it assessed would be taken off of the charges to have it fixed. He called me back stating that his manager would not allow him to have the money I paid taken off of repairs. Then when I picked up my computer he lied again stating he never told me the money would come off of repairs which he told both me and my husband. He also stated that they could not recover data from my computer and recommend another place in Charlotte since they weren't capable of doing recovering data. How is this place called PC Guru when they can't even recover data? Do not use this place they lie and can't even complete all computer work. I will never waste my time or money at this place and do not recommend it to anyone since they have liars working there. I even contacted the manager to no avail and no reply on his lying worker named Matt. I will take my business elsewhere and recommend everyone else I know so the same. Wow! Only took someone 9 months to reply to my negative review. Very punctual response. And only lies as a response that “witnessed by me”??? Who is me??? Only Matt was working at the front when I dropped off my computer. Just further proves my point. Very shady business here.

Jake Hawfield

Mark was a big help. He filled me in on every test He ran on my PC to diagnose my problem and what each one showed. Pc seems to be working a lot better now. Thanks!

Buford Beadle

Quick, knowledgable, reasonably priced. These people know their stuff!

bonnie worsnop

Fast friendly and helpful.

joseph 97

A good place with excellent customer service where they help you get the best PC according to your needs, good prices and attentive people with extensive knowledge.

Nick Del Verme

Great, capable people!

Kristen Burns

Worst experience ever. Do not use PC Guru. Matt took in my computer to assess what was wrong and I paid with the word from him that the money I paid to have it assessed would be taken off of the charges to have it fixed. He called me back stating that his manager would not allow him to have the money I paid taken off of repairs. Then when I picked up my computer he lied again stating he never told me the money would come off of repairs which he told both me and my husband. He also stated that they could not recover data from my computer and recommend another place in Charlotte since they weren't capable of doing recovering data. How is this place called PC Guru when they can't even recover data? Do not use this place they lie and can't even complete all computer work. I will never waste my time or money at this place and do not recommend it to anyone since they have liars working there. I even contacted the manager to no avail and no reply on his lying worker named Matt. I will take my business elsewhere and recommend everyone else I know so the same. Wow! Only took someone 9 months to reply to my negative review. Very punctual response. And only lies as a response that “witnessed by me”??? Who is me??? Only Matt was working at the front when I dropped off my computer. Just further proves my point. Very shady business here.

Jake Hawfield

Mark was a big help. He filled me in on every test He ran on my PC to diagnose my problem and what each one showed. Pc seems to be working a lot better now. Thanks!

Buford Beadle

Quick, knowledgable, reasonably priced. These people know their stuff!

bonnie worsnop

Fast friendly and helpful.

Peggy Justhere

A computer geek, I use that term with the utmost respect referred me to PC Guru in Monroe. He is such a great friend, and now he referred me to PC Guru!! With all of the negativity in the world, I have never dealt with such awesome, intelligent, reasonable, and so polite people...won't say never, but been a while...few and far between....The staff are awesome, their work is impeccable, their prices are a good shock to the soul, and with all of the weird things that have happened to my computers, they are rock stars!!! They will always have my business!! They are just as careful with my money as I am. No excessive costs for work that does not need to be done....and help me find ways to make my computers last longer, run faster....and quick!! I rely on my laptop for everything, and anything that concerns my computers, I rely on them!!! Thank you all, and especially Mark for my last trip!!!

A. Vaughn

Very convenient and extremely nice. I had a moment of panic and showed up ten minutes before closing. They stayed an extra 30 minutes just to look at my computer and were very patient. I will always recommend them to anyone who needs computer repairs.

Mike Q.

Good People. Men of their word when it comes to outcome of services performed and final result. I would recommend to friends.

Don Helms

Very friendly, knowledgeable staff. Good folks to work with.

Jeff Hartis

Fast, professional. They are great. Prices are very reasonable. I am very pleased and will definitely be a returning customer.

Paul Underwood

Great Service and Value learned a lot from the Pros.

Edward Plyler

Repair electronic, friendly staff. I would recommend this place

Tamara Ivester

PC Guru is Amazing!! Got in touch with Don he asked that I call Mark because he was with another client. (Need to say that Don responded very quickly especially for the time of day!) Mark was able to take care of my problem very quickly & painless for me! Service & price was all on point! Can't thank you guys enough!

Jean Jones

I must say that if you are in need of a caring, professional and customer focused computer service, this is the place to contact! Don and his staff truly "go the extra mile" for their customers. Perhaps you need virtual telephone support? If you do, call PC Guru and any member of the staff will talk you through your computer issue with patience and kindness. I am fortunate to be involved with this company and I suggest you take a serious look at contacting them the next time you have a computer problem. You will not be put on hold.....(as so many places do) or are you asked to leave a voice mail...you literally reach a live voice every time you call! Consistency is the word that I want to use when I think of PCGuru. The staff consistently provides their expert telephone support and guidance, no matter whether it is on a busy Friday afternoon or an early morning, if you have a computer issue that needs attending to, they will talk you through it. I continue to appreciate my association with PC Guru, and look forward to this beneficial business relationship. This is a family run business and we as customers benefit from their work ethic, professionialism and always consistent customer service. I have to add at this time how much I continue to appreciate PCGuru and their staff for remaining totally on target with their customer service. You know you have probably experienced businesses that start out with great efforts that only taper off over time. This is not true with PCGuru. They started out providing "lights out" customer service and remain doing so. If you are discouraged with your technical support, please call PC Guru and find out what I am talking about. How often is it that a company owner takes time out of his busy day to sort through a technical issue ? I can tell you it's been my experience that company owners, CEO's, Directors, Managers would prefer to hand off a customer's problem instead of dealing with it directly. You will find that PCGuru's Owner will take extra time out of his day to settle a computer problem for you and make sure that you understand the complexities of the issues involved. I am fortunate to have the Owner and the entire staff at PCGuru supporting me through my maze of technical experiences and issues through the years!

Patrick Register

Hat's off and TWO BIG THUMBS UP to Mark at PC Guru. My desktop quit working after a power surge at my home. So I took it to Mark and he had it fixed in about an hour. Turns out, the power supply was the only thing that was damaged. He could have very easily said that my hard drive was corrupted and/or the motherboard was fried. But he showed his honesty by diagnosing the problem in front of me. And then fixed EXACTLY what was wrong. BIG SCORE for honesty!!! I work for Badcock Furniture in Monroe, and I will be sending him business from customers with out-of-warranty issues.

Peggy Justhere

A computer geek, I use that term with the utmost respect referred me to PC Guru in Monroe. He is such a great friend, and now he referred me to PC Guru!! With all of the negativity in the world, I have never dealt with such awesome, intelligent, reasonable, and so polite people...won't say never, but been a while...few and far between....The staff are awesome, their work is impeccable, their prices are a good shock to the soul, and with all of the weird things that have happened to my computers, they are rock stars!!! They will always have my business!! They are just as careful with my money as I am. No excessive costs for work that does not need to be done....and help me find ways to make my computers last longer, run faster....and quick!! I rely on my laptop for everything, and anything that concerns my computers, I rely on them!!! Thank you all, and especially Mark for my last trip!!!

A. Vaughn

Very convenient and extremely nice. I had a moment of panic and showed up ten minutes before closing. They stayed an extra 30 minutes just to look at my computer and were very patient. I will always recommend them to anyone who needs computer repairs.

Mike Q.

Good People. Men of their word when it comes to outcome of services performed and final result. I would recommend to friends.

Don Helms

Very friendly, knowledgeable staff. Good folks to work with.

Jeff Hartis

Fast, professional. They are great. Prices are very reasonable. I am very pleased and will definitely be a returning customer.

Paul Underwood

Great Service and Value learned a lot from the Pros.

Edward Plyler

Repair electronic, friendly staff. I would recommend this place

Tamara Ivester

PC Guru is Amazing!! Got in touch with Don he asked that I call Mark because he was with another client. (Need to say that Don responded very quickly especially for the time of day!) Mark was able to take care of my problem very quickly & painless for me! Service & price was all on point! Can't thank you guys enough!

Jean Jones

I must say that if you are in need of a caring, professional and customer focused computer service, this is the place to contact! Don and his staff truly "go the extra mile" for their customers. Perhaps you need virtual telephone support? If you do, call PC Guru and any member of the staff will talk you through your computer issue with patience and kindness. I am fortunate to be involved with this company and I suggest you take a serious look at contacting them the next time you have a computer problem. You will not be put on hold.....(as so many places do) or are you asked to leave a voice mail...you literally reach a live voice every time you call! Consistency is the word that I want to use when I think of PCGuru. The staff consistently provides their expert telephone support and guidance, no matter whether it is on a busy Friday afternoon or an early morning, if you have a computer issue that needs attending to, they will talk you through it. I continue to appreciate my association with PC Guru, and look forward to this beneficial business relationship. This is a family run business and we as customers benefit from their work ethic, professionialism and always consistent customer service. I have to add at this time how much I continue to appreciate PCGuru and their staff for remaining totally on target with their customer service. You know you have probably experienced businesses that start out with great efforts that only taper off over time. This is not true with PCGuru. They started out providing "lights out" customer service and remain doing so. If you are discouraged with your technical support, please call PC Guru and find out what I am talking about. How often is it that a company owner takes time out of his busy day to sort through a technical issue ? I can tell you it's been my experience that company owners, CEO's, Directors, Managers would prefer to hand off a customer's problem instead of dealing with it directly. You will find that PCGuru's Owner will take extra time out of his day to settle a computer problem for you and make sure that you understand the complexities of the issues involved. I am fortunate to have the Owner and the entire staff at PCGuru supporting me through my maze of technical experiences and issues through the years!

Patrick Register

Hat's off and TWO BIG THUMBS UP to Mark at PC Guru. My desktop quit working after a power surge at my home. So I took it to Mark and he had it fixed in about an hour. Turns out, the power supply was the only thing that was damaged. He could have very easily said that my hard drive was corrupted and/or the motherboard was fried. But he showed his honesty by diagnosing the problem in front of me. And then fixed EXACTLY what was wrong. BIG SCORE for honesty!!! I work for Badcock Furniture in Monroe, and I will be sending him business from customers with out-of-warranty issues.

Marcie Young

A bit pricey but good work!

Vic Dickey

You might get a good deal on a reconditioned Laptop or pad.

J Rio

Great customer service !

Brenda McDonald

Walked in with anxiety. Immediate diagnosis and resolution to issue. "Dizzy Des" is super.

Marcie Young

A bit pricey but good work!

Vic Dickey

You might get a good deal on a reconditioned Laptop or pad.

J Rio

Great customer service !

Brenda McDonald

Walked in with anxiety. Immediate diagnosis and resolution to issue. "Dizzy Des" is super.

Angelica B

DO NOT GO HERE! I REPEAT DO NOT GO HERE! They LIED and had me pay an arm and a leg for NOTHING! THIS PLACE SCAMMED ME!

L.M.G

just took my laptop there and got it back the same dam way i took it in..........dont take your laptop here my personal videos are still slow my brightness does not work no GOOD SERVICE I HOPE THEY CONTACT ME so we can fix the problem or refund...it seems they took the easy way and just ran a virus disc..something i could of done at home......i told them my problems and i was hoping to see them fixed but the laptop is the same way

Jack Babay

Awesome service! Have used several times and have had very good service. Service is timely and economical. Staff is knowledgeable, kind and courteous.

Angelica B

DO NOT GO HERE! I REPEAT DO NOT GO HERE! They LIED and had me pay an arm and a leg for NOTHING! THIS PLACE SCAMMED ME!

L.M.G

just took my laptop there and got it back the same dam way i took it in..........dont take your laptop here my personal videos are still slow my brightness does not work no GOOD SERVICE I HOPE THEY CONTACT ME so we can fix the problem or refund...it seems they took the easy way and just ran a virus disc..something i could of done at home......i told them my problems and i was hoping to see them fixed but the laptop is the same way

Jack Babay

Awesome service! Have used several times and have had very good service. Service is timely and economical. Staff is knowledgeable, kind and courteous.