Reviews of Microsoft Store - The Streets at Southpoint (Computer Repair)

Marcelo Deodato

This store is amazing. While someone is looking at whatever you need, kids can play video games or browse at one of their Surface for display. The environment is quite impressive - clean, organized, modern and exciting.

Mabel D'Souza

Had an amazing experience with their tech support at this store! My Surface Book was beyond repair and had firmware issues and the technician, Sean, just offered to replace it instead of making me buy another computer! Saved my life!!

Keke Jackson

I have never received such terrible customer service in my life thus far by a few people that did not seem qualified to do their job here. When my family and I first got into the Microsoft Store we were immediately racially profiled by a rude female employee of the same race that kept following us around a tiny store, like for real you have to be STUPID to steal out of a mall store especially Microsoft, the exit is extremely far away even for a crook! In fact, I originally walked into the store to exchange my surface pro 4 tablet for what I expected to be a brand new tablet after a couple of online Microsoft chat agents told me this information. However, the lady at the front counter was like, "I don't know if the device is new or not." Duh... it's not new the original boxing and seal is gone STUPID. This entire ordeal with this particular Microsoft location made me give them a bad rating along with Microsoft's online chat agency and call center. STAY AWAY FROM THIS MICROSOFT STORE IF YOU DON'T WANT TO BE RACIALLY PROFILED OR ENCOUNTER NONCHALANT EMPLOYEES BESIDES A COUPLE! THIS LOCATION DESERVES A NEGATIVE STAR ASAP! THE ENTIRE SITUATION WAS ENERGY DRAINING!

Digit Harris

Fantastic customer service, great selection and cool for demos

abhishek vohra

These guys change from there commitments with in just 1 day. They promise to provide the replacement first day and second day they change as they don't know what they commit first day. They provide with a defected piece after 3 months went to the store and report it. They acknowledged the same and the next day screen gets crack.... they said they will replace and in next day they say don't. I understand you don't want to replace OK who ask you for replacement .... i didn't beg you for replacement but you guys said we will replace ..... i don't want to take visit again and again to your store ..... i don't want your replace machine too..... the point is who promised to replace machine its you and last you say Apologies. Let me ask when you don't know the RCA how you can say its an accidental damage where your technical said its a cosmetic defect. I am sorry but you are no where near Apple so please don't try to compare it even..........

Daniel Englebretson

Fun store with hands-on product and helpful staff. Also they often have video game events, and you can live demo the latest AR and VR stuff. Personally, I got a killer deal on an XPS, which I did not expect to find at a store like this.

Jake Bleck

Now this is a fun place to go to. They have a Virtual Reality Simulator Demo that you can do for free after you sign a waiver (you need to be 14 yrs old and be 18 to sign the waiver) it is soooooooooooooooooooo much fun and i stop in every time I go to the mall.

Alyssa Good

Awesome people selling awesome products!

Charles Bass

Ok

chinn hwang

Need more MS store. Got help that phone call didn't resolve. Francisco is awesome!

John Strickland Jr

Lousy service. I had a appointment for service but had to wait for employees to finish playing video games. Staff is horrible.

Crystal Robinson

They are the most helpful company i have ever encountered. They even help with products other than microsoft! They were practically giving stuff away!

Annatar Redeemed

Really surprised by the positive reviews, as both of my experiences with this store were textbook terrible. The staff is just standing around playing video games (even with no one else in the store) and act like you are interrupting them if, after being ignored, you approach them with a question. On top of that, we called in advance to see if they had a product, were told that they did, and drove out only to find they didn't actually have it. No surprise once I saw how the employees were behaving in the store as I'm sure the person I spoke with didn't even check to see if they carried the product. Save yourself time and just order from the online Microsoft store which offers free, prepaid returns on everything.

John Jull

As some point MS corporate must have decided that the customer really does matter. So they stole a retail model from the Apple Store and set up shop. So be it. This store is doing it right. The one time we were in looking for hardware they were very helpful, asking questions about how we were going use the new machine and analyzing the needs before making suggestions. Their suggestions seemed sound, but we weren't ready to buy. It was OK - the staff isn't trying to live on commission, so there was no arm twisting. We've also been in 2-3 times for service on hardware purchased elsewhere. The online appointment system works fairly well, but I don't think you'd want to walk in without an appointment. They seem pretty busy.

Mercury Gryphon

Stopped by for some help troubleshooting issues with a Surface Pro 4. Techs were very friendly and assisted as much as possible.

James Lee

I went into the store because my Xbox One Elite controller (generation 1) that was fairly new was having issues. The staff was courteous and polite even though I was difficult. In the end, they helped me with my request and I left the store feeling my voice was heard and satisfied with the service they provided. Thank you.

Rose K

Good experience.

Oliver Peckham

The Southpoint Microsoft store is always a good shop for browsing around if you're a tech person! Virtual reality headsets, a range of laptops that are actually good, friendly employees, and some good accessories. The stock doesn't update too often, but otherwise, a neat stop.

John

If you come for devialet, save your time and money. They only have the reactor 600, and won't even let you try the volume of the thing... Plus it was plugged by 3.5mm from a slow PC. The staff there have no idea of the thing, the guy asked me 'did you mean JBL?' When I said Devialet at least 4 times... All I heard was the noise in the store. Bad experience, Devialet your dealer just disappointed at least two gold phantom customer.

Sam King

Great customer service

Just Me

Great customer service

Sea Mountain

Official Microsoft store

Suresh P

Was fairly easy to find and appointment service was excellent and person helping was very attentive and clearly wanting to help or what all of 5 star experience

Teddy GMakn El

I rank my visit a 5 star, because as soon as I work in they didn't ambush me. They listen to my problem an helped my fix it. I would tell anyone use Microsoft because they are the best in technology the best in games the best in customer service. An the care about the customer, that's why I will always be team Microsoft.

alaa q

Find something interesting all the time.

Old Bull

My Surface RT would not install updates, so I took it in to let them have a look at it. They showed me what the issue was and helped me correct the problem that was with OneDrive. Friendly, professional and accommodating staff.

Ehssan Torabi

I bought a laptop here and returned the next week. Staff were very helpful. They usually have all latest Windows laptops as well as Microsoft products.

Sara Wehust

Thanks microsoft. I went in today with some very specific questions about two laptops I'm considering. The employee who helped me at first wasn't sure but Cash jumped right in. His product knowledge was incredible. If he didn't know the answer he was willing to put leg work in to find out. Thanks for beong fantastic. Sara wehust

Matt H

It's pretty. The staff were extremely helpful.

Marcelo Deodato

This store is amazing. While someone is looking at whatever you need, kids can play video games or browse at one of their Surface for display. The environment is quite impressive - clean, organized, modern and exciting.

Mabel D'Souza

Had an amazing experience with their tech support at this store! My Surface Book was beyond repair and had firmware issues and the technician, Sean, just offered to replace it instead of making me buy another computer! Saved my life!!

Keke Jackson

I have never received such terrible customer service in my life thus far by a few people that did not seem qualified to do their job here. When my family and I first got into the Microsoft Store we were immediately racially profiled by a rude female employee of the same race that kept following us around a tiny store, like for real you have to be STUPID to steal out of a mall store especially Microsoft, the exit is extremely far away even for a crook! In fact, I originally walked into the store to exchange my surface pro 4 tablet for what I expected to be a brand new tablet after a couple of online Microsoft chat agents told me this information. However, the lady at the front counter was like, "I don't know if the device is new or not." Duh... it's not new the original boxing and seal is gone STUPID. This entire ordeal with this particular Microsoft location made me give them a bad rating along with Microsoft's online chat agency and call center. STAY AWAY FROM THIS MICROSOFT STORE IF YOU DON'T WANT TO BE RACIALLY PROFILED OR ENCOUNTER NONCHALANT EMPLOYEES BESIDES A COUPLE! THIS LOCATION DESERVES A NEGATIVE STAR ASAP! THE ENTIRE SITUATION WAS ENERGY DRAINING!

Digit Harris

Fantastic customer service, great selection and cool for demos

abhishek vohra

These guys change from there commitments with in just 1 day. They promise to provide the replacement first day and second day they change as they don't know what they commit first day. They provide with a defected piece after 3 months went to the store and report it. They acknowledged the same and the next day screen gets crack.... they said they will replace and in next day they say don't. I understand you don't want to replace OK who ask you for replacement .... i didn't beg you for replacement but you guys said we will replace ..... i don't want to take visit again and again to your store ..... i don't want your replace machine too..... the point is who promised to replace machine its you and last you say Apologies. Let me ask when you don't know the RCA how you can say its an accidental damage where your technical said its a cosmetic defect. I am sorry but you are no where near Apple so please don't try to compare it even..........

Daniel Englebretson

Fun store with hands-on product and helpful staff. Also they often have video game events, and you can live demo the latest AR and VR stuff. Personally, I got a killer deal on an XPS, which I did not expect to find at a store like this.

Jake

Now this is a fun place to go to. They have a Virtual Reality Simulator Demo that you can do for free after you sign a waiver (you need to be 14 yrs old and be 18 to sign the waiver) it is soooooooooooooooooooo much fun and i stop in every time I go to the mall.

Alyssa Good

Awesome people selling awesome products!

Charles Bass

Ok

chinn hwang

Need more MS store. Got help that phone call didn't resolve. Francisco is awesome!

John Strickland Jr

Lousy service. I had a appointment for service but had to wait for employees to finish playing video games. Staff is horrible.

Crystal Robinson

They are the most helpful company i have ever encountered. They even help with products other than microsoft! They were practically giving stuff away!

Annatar Redeemed

Really surprised by the positive reviews, as both of my experiences with this store were textbook terrible. The staff is just standing around playing video games (even with no one else in the store) and act like you are interrupting them if, after being ignored, you approach them with a question. On top of that, we called in advance to see if they had a product, were told that they did, and drove out only to find they didn't actually have it. No surprise once I saw how the employees were behaving in the store as I'm sure the person I spoke with didn't even check to see if they carried the product. Save yourself time and just order from the online Microsoft store which offers free, prepaid returns on everything.

John Jull

As some point MS corporate must have decided that the customer really does matter. So they stole a retail model from the Apple Store and set up shop. So be it. This store is doing it right. The one time we were in looking for hardware they were very helpful, asking questions about how we were going use the new machine and analyzing the needs before making suggestions. Their suggestions seemed sound, but we weren't ready to buy. It was OK - the staff isn't trying to live on commission, so there was no arm twisting. We've also been in 2-3 times for service on hardware purchased elsewhere. The online appointment system works fairly well, but I don't think you'd want to walk in without an appointment. They seem pretty busy.

Mercury Gryphon

Stopped by for some help troubleshooting issues with a Surface Pro 4. Techs were very friendly and assisted as much as possible.

James Lee

I went into the store because my Xbox One Elite controller (generation 1) that was fairly new was having issues. The staff was courteous and polite even though I was difficult. In the end, they helped me with my request and I left the store feeling my voice was heard and satisfied with the service they provided. Thank you.

Rose K

Good experience.

Oliver Peckham

The Southpoint Microsoft store is always a good shop for browsing around if you're a tech person! Virtual reality headsets, a range of laptops that are actually good, friendly employees, and some good accessories. The stock doesn't update too often, but otherwise, a neat stop.

John

If you come for devialet, save your time and money. They only have the reactor 600, and won't even let you try the volume of the thing... Plus it was plugged by 3.5mm from a slow PC. The staff there have no idea of the thing, the guy asked me 'did you mean JBL?' When I said Devialet at least 4 times... All I heard was the noise in the store. Bad experience, Devialet your dealer just disappointed at least two gold phantom customer.

Sam King

Great customer service

Just Me

Great customer service

Sea Mountain

Official Microsoft store

Suresh P

Was fairly easy to find and appointment service was excellent and person helping was very attentive and clearly wanting to help or what all of 5 star experience

Teddy GMakn El

I rank my visit a 5 star, because as soon as I work in they didn't ambush me. They listen to my problem an helped my fix it. I would tell anyone use Microsoft because they are the best in technology the best in games the best in customer service. An the care about the customer, that's why I will always be team Microsoft.

alaa q

Find something interesting all the time.

Old Bull

My Surface RT would not install updates, so I took it in to let them have a look at it. They showed me what the issue was and helped me correct the problem that was with OneDrive. Friendly, professional and accommodating staff.

Ehssan Torabi

I bought a laptop here and returned the next week. Staff were very helpful. They usually have all latest Windows laptops as well as Microsoft products.

Sara Wehust

Thanks microsoft. I went in today with some very specific questions about two laptops I'm considering. The employee who helped me at first wasn't sure but Cash jumped right in. His product knowledge was incredible. If he didn't know the answer he was willing to put leg work in to find out. Thanks for beong fantastic. Sara wehust

Matt H

It's pretty. The staff were extremely helpful.

Kevin Abarca

Looked around and bought something. Great cashier fun to talk to.

Jay Edwards

nice layout but went in when they weren't busy. the associates were standing around in a group and did not approach me at. I guess I will get my xbox elsewhere - or maybe a PS4 after this experience

Yazzy Yaz

Fast service no problems at all

Honest Review

Entire company made up of passing the buck. Spent 2 hours to get no where and zero help. Hang up on you if you ask for a manager.

Abdiel Santiago

Service was superb, the atmosphere in the store is very calm and they ladies know what you're looking for with no problem!

John Compton

Great tech shop, they have demos of a lot of higher end laptops from several different computer makers, so its a great place to shop even I you aren't strictly looking for a Microsoft product like the Surface or a Windows phone. Staff at this location have aways been knowledgeable and helpful.

Dashel Nance

Unlocked the windows side of my macbook in about 15 minutes. FOR FREE!!! Offered water or soda while waiting.

Steven Ayscue

Score... thanks Brittany! You are the best salesperson!

Kevin Herbowy

Ray and Jennie went way above and beyond to make a HORRIBLE situation with Microsoft support easy. Microsoft corporate did everything possible to piss me off and lose me as a customer but the Microsoft store in Southpoint saved the days. Hats off to these guys, they really get what customer service is about. Thanks again, Kevin

HEALTH POINTS

Lots and lots of great people and employee's great stuff you can buy there like a new pc if you need one and the have Xbox one consoles for cheaper there.

Richard Barlow

Great service

Kathy Shook

Competent! What else needs to be said.

Andrei For You

Very helpful and friendly employees!

Jeremy Kuhne

Awesome store and service. They helped me with my surface pen quickly and I was in and out in a flash. I appreciate the late hours, too. Thank you!

Noam Gordon

Great store with a wonderful team!

Christian Alvarez

Their selection of laptops are just okay, but I wouldn’t expect much of good quality hardware selection besides the Surface line of laptops. Check out their VR demo station.

Adrian Ilie

Always great service.

Richard Hanson

I had some battery issues with my Surface Pro 4. After a few hours of customer support, I went into the store. They were so kind to have replaced my entire computer from pen, to type cover, to tablet. They went above and beyond with their customer service and I rank them 10/10. No other computer company compares.

Kenya Elmore

Fast friendly and great work...always fix my laptop

Yusif Al-yemeni

Matt spent a ton of time helping me understand my needs and the difference between my surface pro 3 and pro 6. I do have a gripe and the store almost lost a star for sticking issues. After getting pumped up about this big purchase, they did not have the model I wanted... I asked if they would honor the sale when they got stocked and they said THEY WOULD! So point back for that. Love all MS products. No bloatware and high productivity.

Peg Meerkatz

A few months ago I wrote SEVERAL NEGATIVE REVIEWS about the MICROSOFT STORE @ SOUTHPOINT MALL in DURHAM NC on GOOGLE and on FACEBOOK. Today I removed ALL the NEGATIVE REVIEWS and am REPLACING THEM with the following: The NEGATIVE REVIEWS were written because I was feeling VERY DISCOURAGED because after several visits to this store the issues with my NEW LAPTOP (purchased at this store) still WERE NOT RESOLVED. In response to these reviews I was contacted by a manager at this store. They offered to REPLACE the LAPTOP I was having difficulty with. I went into the store on November 30, 2016 (my 55th birthday) & I was introduced to the store manager, ROB! Where in previous visits I found staff less than helpful ROB WENT ABOVE & BEYOND TO SEE THAT WHEN I LEFT THE STORE I WAS COMPLETELY SATISFIED. After replacing BOTH the LAPTOP and the TABLET (another Microsoft Store @ Southpoint purchase_ that I was dissatisfied with Rob went out of his way to assure that all my files from the LAPTOP I turned in were transferred over & he did the same with the tablet. When I had issues getting my other components (Printer, External Hard Drive, etc.) to work in sync with one another I called Rob & once again he went out of this way to make sure that everything worked well together. Just before the December holidays I began experiencing some minor problems with Word & my Search Engines. Because of the holidays & now the very bad winter storm in Durham I held off contacting Rob to see how these issues could be resolved. On the morning of January 9, issues with some programs & the Search Engine persisted & despite my many efforts I could not resolve them. Rob had previously provided me with his cell phone number but due to major renovations in my apartment the number was misplaced. I attempted to call Rob using the phone number for the store but could not reach him. I contacted him by making an appointment in the store but commenting when I made the appointment that I really DID NOT want an appointment I NEEDED ROB TO CONTACT ME! Rob called me almost IMMEDIATELY. I explained to Rob what was going on with the computer. I also explained that due to an accident just before New Year’s I had injured my hand. Because I drive a HAND-CONTROLLED CAR (I am physically disabled) doctors were LIMITING my driving. Rob said to give him a few minutes to get a Tech. Within an hour Rob & the tech came to my apartment & worked diligently to correct all the issues with laptop. The tech was also able to recover PASSWORDS to accounts that I was having difficulty accessing. As if this were not enough I mentioned to Rob & the tech that I DID NOT go out all last week due to the injury & now this week the snow & ice was preventing me from getting out. I said I have doctor’s appointment on Wednesday but did not know if I could get my car out as it is buried under a ton of ice. While the tech continued to work on the issues with the computer; Rob went outside & cleared the snow & ice off my car! WOW! THIS IS DEFINITELY CUSTOMER SERVICE AT IT’S BEST! Where my INITIAL EXPERIENCES with this store were negative thanks to the COMPASSION & DEDICATION of the manager ROB I am now a VERY BIG FAN OF THE MICROSOFT STORE @ SOUTHPOINT MALL in DURHAM & will DEFINITELY DO BUSINESS WITH THEM IN THE FUTURE! THANK YOU AGAIN ROB – YOU ARE THE EPITOME OF WHAT RETAIL CUSTOMER SERVICE SHOULD BE!

Scott Brady

I had a SurfacePro 4 with screen jitter. They replaced it with a new SP5.

Joe Hanna

Not what I need.

C H

Continually called the store and they like to pick up the phone and hang it up so they don't have to answer your call. Can't get my products so to Amazon I go.

Wulf Lobacz

Good store with helpful service

robert hernandez

The store was nice and clean I go there alot to vist but the other day I went in I was looking at the vr new headset a lady came quickly over and said plezz dont touch it's very very expensive and it's not working. I was kinda in shock since I'm 21 not a 5 year old in the store I decided to leave not buy anything and leave.

Winston Lockard

Zero customer service! I walked in with a budget of $2,000 looking for a new laptop. One associate at the door on her phone, 2 playing the VR headset and one checking out a family of 3 behind the counter. I was the only one in the store and spent 45mins, touched every laptop= opened programs, powered on/off, lifted for weight, etc. Wasn't approached once. Undaunted, went to the apple store. Associate that helped me was legally deaf. I cant sign but he answered every question I had. I love my new macbook! TRY HARDER MICROSOFT.. WAY, WAY HARDER!

Idolizeno1 Pro

Excellent employees/Extremely professional/ Extremely knowledgeable /Extremely helpful keep this store open

Brian Fabricatore

Very helpful staff

Joseph McOwen

Microsoft is a very good company and this store is also very good. Sherry, the manager was very friendly and helped me with a problem I had, and her staff (I talked with Geovanny) was also friendly. I would recommend buying Microsoft products.

Tom

Friendly staff

Henry Storm

Friendly staff allowed us to use the products with no hassle and answered questions when asked. Nice experience all around.

JB Bentz

Great service.

Michael McGarrah

Great customer service for my Microsoft Band. I also got to see their new VR gear and look at some other nifty accessories while I was there.

Chinmay Jade

Friendly staff but not the best Microsoft Store experience I have had.

S. Butterfly Garrett

Very calm. The staff was very helpful. And they have the new remote however they don't have a controller to test out for the adaptation one.

Jason Chamberlain

The staff here is always friendly and knowledgeable. We go here for Fortnite tournaments and they are always run well. It's nice to be able to handle some of the MS technology like the Surface Pro or the XBox One X at a store like this. It's a great place to stop at Southpoint.

Waleed Abdur-Razzaq

Always warm courteous and helpful service at this store

Kevin Abarca

Looked around and bought something. Great cashier fun to talk to.

Jay Edwards

nice layout but went in when they weren't busy. the associates were standing around in a group and did not approach me at. I guess I will get my xbox elsewhere - or maybe a PS4 after this experience

Yazzy Yaz

Fast service no problems at all

Honest Review

Entire company made up of passing the buck. Spent 2 hours to get no where and zero help. Hang up on you if you ask for a manager.

Abdiel Santiago

Service was superb, the atmosphere in the store is very calm and they ladies know what you're looking for with no problem!

John Compton

Great tech shop, they have demos of a lot of higher end laptops from several different computer makers, so its a great place to shop even I you aren't strictly looking for a Microsoft product like the Surface or a Windows phone. Staff at this location have aways been knowledgeable and helpful.

Dashel Nance

Unlocked the windows side of my macbook in about 15 minutes. FOR FREE!!! Offered water or soda while waiting.

Steven Ayscue

Score... thanks Brittany! You are the best salesperson!

Kevin Herbowy

Ray and Jennie went way above and beyond to make a HORRIBLE situation with Microsoft support easy. Microsoft corporate did everything possible to piss me off and lose me as a customer but the Microsoft store in Southpoint saved the days. Hats off to these guys, they really get what customer service is about. Thanks again, Kevin

HEALTH POINTS

Lots and lots of great people and employee's great stuff you can buy there like a new pc if you need one and the have Xbox one consoles for cheaper there.

Richard Barlow

Great service

Kathy Shook

Competent! What else needs to be said.

Andrei For You

Very helpful and friendly employees!

Jeremy Kuhne

Awesome store and service. They helped me with my surface pen quickly and I was in and out in a flash. I appreciate the late hours, too. Thank you!

Noam Gordon

Great store with a wonderful team!

Christian Alvarez

Their selection of laptops are just okay, but I wouldn’t expect much of good quality hardware selection besides the Surface line of laptops. Check out their VR demo station.

Adrian Ilie

Always great service.

Richard Hanson

I had some battery issues with my Surface Pro 4. After a few hours of customer support, I went into the store. They were so kind to have replaced my entire computer from pen, to type cover, to tablet. They went above and beyond with their customer service and I rank them 10/10. No other computer company compares.

Kenya Elmore

Fast friendly and great work...always fix my laptop

Yusif Al-yemeni

Matt spent a ton of time helping me understand my needs and the difference between my surface pro 3 and pro 6. I do have a gripe and the store almost lost a star for sticking issues. After getting pumped up about this big purchase, they did not have the model I wanted... I asked if they would honor the sale when they got stocked and they said THEY WOULD! So point back for that. Love all MS products. No bloatware and high productivity.

Peg Meerkatz

A few months ago I wrote SEVERAL NEGATIVE REVIEWS about the MICROSOFT STORE @ SOUTHPOINT MALL in DURHAM NC on GOOGLE and on FACEBOOK. Today I removed ALL the NEGATIVE REVIEWS and am REPLACING THEM with the following: The NEGATIVE REVIEWS were written because I was feeling VERY DISCOURAGED because after several visits to this store the issues with my NEW LAPTOP (purchased at this store) still WERE NOT RESOLVED. In response to these reviews I was contacted by a manager at this store. They offered to REPLACE the LAPTOP I was having difficulty with. I went into the store on November 30, 2016 (my 55th birthday) & I was introduced to the store manager, ROB! Where in previous visits I found staff less than helpful ROB WENT ABOVE & BEYOND TO SEE THAT WHEN I LEFT THE STORE I WAS COMPLETELY SATISFIED. After replacing BOTH the LAPTOP and the TABLET (another Microsoft Store @ Southpoint purchase_ that I was dissatisfied with Rob went out of his way to assure that all my files from the LAPTOP I turned in were transferred over & he did the same with the tablet. When I had issues getting my other components (Printer, External Hard Drive, etc.) to work in sync with one another I called Rob & once again he went out of this way to make sure that everything worked well together. Just before the December holidays I began experiencing some minor problems with Word & my Search Engines. Because of the holidays & now the very bad winter storm in Durham I held off contacting Rob to see how these issues could be resolved. On the morning of January 9, issues with some programs & the Search Engine persisted & despite my many efforts I could not resolve them. Rob had previously provided me with his cell phone number but due to major renovations in my apartment the number was misplaced. I attempted to call Rob using the phone number for the store but could not reach him. I contacted him by making an appointment in the store but commenting when I made the appointment that I really DID NOT want an appointment I NEEDED ROB TO CONTACT ME! Rob called me almost IMMEDIATELY. I explained to Rob what was going on with the computer. I also explained that due to an accident just before New Year’s I had injured my hand. Because I drive a HAND-CONTROLLED CAR (I am physically disabled) doctors were LIMITING my driving. Rob said to give him a few minutes to get a Tech. Within an hour Rob & the tech came to my apartment & worked diligently to correct all the issues with laptop. The tech was also able to recover PASSWORDS to accounts that I was having difficulty accessing. As if this were not enough I mentioned to Rob & the tech that I DID NOT go out all last week due to the injury & now this week the snow & ice was preventing me from getting out. I said I have doctor’s appointment on Wednesday but did not know if I could get my car out as it is buried under a ton of ice. While the tech continued to work on the issues with the computer; Rob went outside & cleared the snow & ice off my car! WOW! THIS IS DEFINITELY CUSTOMER SERVICE AT IT’S BEST! Where my INITIAL EXPERIENCES with this store were negative thanks to the COMPASSION & DEDICATION of the manager ROB I am now a VERY BIG FAN OF THE MICROSOFT STORE @ SOUTHPOINT MALL in DURHAM & will DEFINITELY DO BUSINESS WITH THEM IN THE FUTURE! THANK YOU AGAIN ROB – YOU ARE THE EPITOME OF WHAT RETAIL CUSTOMER SERVICE SHOULD BE!

Scott Brady

I had a SurfacePro 4 with screen jitter. They replaced it with a new SP5.

Joe Hanna

Not what I need.

C H

Continually called the store and they like to pick up the phone and hang it up so they don't have to answer your call. Can't get my products so to Amazon I go.

Wulf Lobacz

Good store with helpful service

robert hernandez

The store was nice and clean I go there alot to vist but the other day I went in I was looking at the vr new headset a lady came quickly over and said plezz dont touch it's very very expensive and it's not working. I was kinda in shock since I'm 21 not a 5 year old in the store I decided to leave not buy anything and leave.

Winston Lockard

Zero customer service! I walked in with a budget of $2,000 looking for a new laptop. One associate at the door on her phone, 2 playing the VR headset and one checking out a family of 3 behind the counter. I was the only one in the store and spent 45mins, touched every laptop= opened programs, powered on/off, lifted for weight, etc. Wasn't approached once. Undaunted, went to the apple store. Associate that helped me was legally deaf. I cant sign but he answered every question I had. I love my new macbook! TRY HARDER MICROSOFT.. WAY, WAY HARDER!

Idolizeno1 Pro

Excellent employees/Extremely professional/ Extremely knowledgeable /Extremely helpful keep this store open

Brian Fabricatore

Very helpful staff

Joseph McOwen

Microsoft is a very good company and this store is also very good. Sherry, the manager was very friendly and helped me with a problem I had, and her staff (I talked with Geovanny) was also friendly. I would recommend buying Microsoft products.

Tom

Friendly staff

Henry Storm

Friendly staff allowed us to use the products with no hassle and answered questions when asked. Nice experience all around.

JB Bentz

Great service.

Michael McGarrah

Great customer service for my Microsoft Band. I also got to see their new VR gear and look at some other nifty accessories while I was there.

Chinmay Jade

Friendly staff but not the best Microsoft Store experience I have had.

S. Butterfly Garrett

Very calm. The staff was very helpful. And they have the new remote however they don't have a controller to test out for the adaptation one.

Jason Chamberlain

The staff here is always friendly and knowledgeable. We go here for Fortnite tournaments and they are always run well. It's nice to be able to handle some of the MS technology like the Surface Pro or the XBox One X at a store like this. It's a great place to stop at Southpoint.

Waleed Abdur-Razzaq

Always warm courteous and helpful service at this store

Michael Stenberg

Nice store but I would have preferred to not be lied to about what model computers they have on the floor for testing before I drove and went on site. Thus their lie about having a Surface Pro 6 i7 floor model wasted my time to going to this store which could have as easily told me the truth saving my time.

Luther Utt

After spending over two hours on the phone with Microsoft trying to resolve an issue with my One Drive they made an appointment for me at this store. Great experience. On time appointment. Dylon was exceptional in his understanding of my issue and was able to resolve it. Great service, unlike the contractors that you wind up talking to in India or The Philippines or somewhere in Asia.

unknown._.temptation .

Too much technology

Antoine de Torcy

Very helpful staff. Special thanks to Levar

Will Shurtleff

Very helpful employees. Lots of choices across multiple product lines. Demos galore. I've purchased here before and employees were helpful during the sale and supportive after the sale.

Goran Cindric

Very nice clean accessable elevators. 5 stars

Matt West

Went into the store with a technical issue. Francisco helped restore the issue and did so in a timely manner.

Martin Kapusnik

Had several issues with surface pros, they resolved them. When the need arises for a new computer the Microsoft store will be on my short list.

A Google User

Neil and Lawrence were so knowledgeable, helpful and friendly, 3 assets that very few people in retail have these days. Thanks guys !

Kelsey Williamson

I've needed replacement parts now TWICE, and they have given them to me, no charge!! Super easy swap! They are so kind and helpful! Such great service and very happy with my Surface Pro.

Fares Alzahrani

Excellent customer service and atmosphere. It offers more than MS products.

Roman Ortiz

Gamer God

Tyson Hildebrandt

I been having problems with my xbox one for months. So I went on Tuesday. took my console back and they gave me a brand new console. I would visit this store again.

Jody Desourdy

Very friendly and helpful staff!

Anisa Cutler

The were very attentive with each customer, answered all questions & very patient with you

Susan Sun

Amazing customer service! They offered me a coffee while I received remarkable IT service. Although it took longer than I expected, I had great conversations with the associates and mostly importantly, I left the store with a new and functional laptop. Love the staff at the South Point Microsoft store.

the goat Lynn

I love taking my kids to the Microsoft store. Everyone is Very helpful and it gives them something to do.

Anthony Martin

Friendly and welcoming environment with the best gaming and productivity technology. A candy shop for tech enthusiasts. Also more than a consumer stop, has a dedicated business team to provide business solutions from small to enterprise as well as a tech team to trouble shoot software and hardware issues. Love this place.

Andrew Horvath

Very clean, and well presented products. Staff was friendly and helpful.

Sara Milham

I had the most amazing experience. After having an virtual overseas tech "accidentally " uninstall windows of my PC...that i was unaware off and couldn't reload my pc......which that 3 hr phonecall was horrid....I went to the store little reluctant....when I arrived, I was greeted in such a friendly way and even was offered a beverage...but the tech W.G. that worked with me, was just a wealth of knowledge and figured out what the issue was ...best customer service I've Ever encountered!

Kendrick Hardy

Technicians are very dedicated and knowledgeable

Ann Bridgers

Came here to have a device repaired and walked away regretting I didn’t buy another device on their floor

Vilizar Nonev

Very clean and shiny shop, hands-on demos, cool but expensive laptops amd tablets, gadgets and games from MS.

Melody Kessler

My Surface Pro 3 charger suddenly stopped working after just 10 months (a known problem), so I took it to this store and they gave me a new Surface Book charger for free! Great customer service; I will definitely be returning to upgrade my keyboard to the Pro 4 model!

Artsiom Studzianok

People are super nice and helpful. After being an apple user and visiting their stores. I can say hands down that this Microsoft store is one of the best out there. Super helpful with whatever needs you have from personal to business.

Mike Brooks

Very friendly staff and very helpful as well! Great store!!

Sifron Benjamin

Clean store, plenty of devices to check out. Knowledgeable staff.

Prince Rivers

Avoiding eye contact with a potential customer is not a very effective customer service strategy.

Barry Emberlin

I went to have a virus removed and a general tune-up for my Surface. Staff and service was outstanding. Devona was my tech who informed, reassured and tolerated my lack of knowledge. She did this with humor, explanation and with a clear and patient manner. Wonderful staff and relaxed no-pressure environment.

Jeff Dunemann

The staff there is wonderful. Have always helped when buying new products. Very knowledgeable staff. Thank you guys always

erley tilus

I was having issues logging into my surface pro. I came to the store without a appointment they had me in and out in 20 mins. Thank you so much! Best customer service I've had in awhile.

Joshua Joseph

I was having issues with my Surface Pro 3 and the newer Surface Dock. After a call with the Microsoft technical support, they suggested I bring the devices into my local Microsoft Store for additional troubleshooting. I made an appointment and am so glad I did. I use my device for work, and couldn't be without it to have it sent in. Nick really went the extra mile to make sure I was completely satisfied with my Microsoft products. You hear about Apple support, but I would recommend this experience to anyone. Very satisfied customer.

James Papanestor

What a great group of people they have in the Southpoint store! Patient and knowledgeable to say the least of both hardware and software. I signed up for their program where I can go once a week for an hour for one whole year for a $99 special they had running.

Charles Thorn

Terrable customer service and repeat broken prodcuts from this store. I had an Xbox One for 6 months before the wireless network card stopped working. I came to this store and they replaced the console; paid game data did not tranfer to my "new" console. Two months later that consoles disk drive broke. This store replaced my 2nd broken cinsole with a 3rd. They did not offer to do the initial xbox update while I was in the store or reimburse me for the lost game data. Since Microsoft did not plug in my 3rd xbox to see if it works I am now at home with a 3rd xbox that is dead on arrival. My time with my family and loved ones that I have wasted with this store and Microsoft support will be lost. I recommend you go to a different Microsoft store that cares about its customers. I asked if they would upgrade my console for my trouble. They wont. I asked if they would reimburse me for my lost paid game data. They wont. I spoke to the tech Ryan and his supervisor Brittney. I am extremely disappointed; words or stars can not even describe my dissatisfaction.

Michelle Hill

This Microsoft store is exceptional in every way possible. The staff is not only friendly and engaging, they have immense product knowledge.

joel cruz

Great service.

Blake Spears

I took my surface book 2 to have it looked at because of yellow pixle discoloration on the screen. The tech that looked at it said there was nothing to do to fix it and the best option was to buy a replacement for $600. Keep in mind I've already spent $1600 on this device. Yes I know it is 6 months out of warranty but I bought their flagship computer. After I left the store I called Microsoft directly to see if they could help me. I have not heard back so I called the manager at the store. I asked him if there was anything that they could do for me because I have been a loyal customer in multiple devices through work. He said that all he could do was offer 10% off of the $600 replacement fee. Poor customer service, this will be the last time I buy a surface device.

Krystal Moody

The customer service at this store was ABSOLUTELY GREAT. Tini and her team went above and beyond what I could have ever imagined. I was told something completely different from the call center and she made sure that we got a comparable deal to what I was asking for. We will definitely be going back here.

blake baller

Love the games

Scott Criswell

Honestly, the staff are friendly and helpful but the store is sort of a drag and feels a bit shabby. It's got all of the nice Surface devices to try out but I'm not sure that justifies the need for the store. If you live close maybe check it out, if not I'd pass.

John Cummlns

A staff that tries hard given the difficult circumstances it has to work under. I still need to bring my computer back but I'm sure they can fix it.

Larry Lobmeyer

Very knowledgeable and professional staff, a pleasant experience overall.

Martin Lanfranchi

Great staff

Michael Stenberg

Nice store but I would have preferred to not be lied to about what model computers they have on the floor for testing before I drove and went on site. Thus their lie about having a Surface Pro 6 i7 floor model wasted my time to going to this store which could have as easily told me the truth saving my time.

Luther Utt

After spending over two hours on the phone with Microsoft trying to resolve an issue with my One Drive they made an appointment for me at this store. Great experience. On time appointment. Dylon was exceptional in his understanding of my issue and was able to resolve it. Great service, unlike the contractors that you wind up talking to in India or The Philippines or somewhere in Asia.

unknown._.temptation

Too much technology

Antoine de Torcy

Very helpful staff. Special thanks to Levar

Will Shurtleff

Very helpful employees. Lots of choices across multiple product lines. Demos galore. I've purchased here before and employees were helpful during the sale and supportive after the sale.

Goran Cindric

Very nice clean accessable elevators. 5 stars

Matt West

Went into the store with a technical issue. Francisco helped restore the issue and did so in a timely manner.

Martin Kapusnik

Had several issues with surface pros, they resolved them. When the need arises for a new computer the Microsoft store will be on my short list.

kim

Neil and Lawrence were so knowledgeable, helpful and friendly, 3 assets that very few people in retail have these days. Thanks guys !

Kelsey Williamson

I've needed replacement parts now TWICE, and they have given them to me, no charge!! Super easy swap! They are so kind and helpful! Such great service and very happy with my Surface Pro.

Fares Alzahrani

Excellent customer service and atmosphere. It offers more than MS products.

Roman Ortiz

Gamer God

Tyson Hildebrandt

I been having problems with my xbox one for months. So I went on Tuesday. took my console back and they gave me a brand new console. I would visit this store again.

Jody Desourdy

Very friendly and helpful staff!

Anisa Cutler

The were very attentive with each customer, answered all questions & very patient with you

Susan Sun

Amazing customer service! They offered me a coffee while I received remarkable IT service. Although it took longer than I expected, I had great conversations with the associates and mostly importantly, I left the store with a new and functional laptop. Love the staff at the South Point Microsoft store.

the goat Lynn

I love taking my kids to the Microsoft store. Everyone is Very helpful and it gives them something to do.

Anthony Martin

Friendly and welcoming environment with the best gaming and productivity technology. A candy shop for tech enthusiasts. Also more than a consumer stop, has a dedicated business team to provide business solutions from small to enterprise as well as a tech team to trouble shoot software and hardware issues. Love this place.

Andrew Horvath

Very clean, and well presented products. Staff was friendly and helpful.

Sara Milham

I had the most amazing experience. After having an virtual overseas tech "accidentally " uninstall windows of my PC...that i was unaware off and couldn't reload my pc......which that 3 hr phonecall was horrid....I went to the store little reluctant....when I arrived, I was greeted in such a friendly way and even was offered a beverage...but the tech W.G. that worked with me, was just a wealth of knowledge and figured out what the issue was ...best customer service I've Ever encountered!

Kendrick Hardy

Technicians are very dedicated and knowledgeable

Ann Bridgers

Came here to have a device repaired and walked away regretting I didn’t buy another device on their floor

Vilizar Nonev

Very clean and shiny shop, hands-on demos, cool but expensive laptops amd tablets, gadgets and games from MS.

Melody Kessler

My Surface Pro 3 charger suddenly stopped working after just 10 months (a known problem), so I took it to this store and they gave me a new Surface Book charger for free! Great customer service; I will definitely be returning to upgrade my keyboard to the Pro 4 model!

Artsiom Studzianok

People are super nice and helpful. After being an apple user and visiting their stores. I can say hands down that this Microsoft store is one of the best out there. Super helpful with whatever needs you have from personal to business.

Mike Brooks

Very friendly staff and very helpful as well! Great store!!

Sifron Benjamin

Clean store, plenty of devices to check out. Knowledgeable staff.

Prince Rivers

Avoiding eye contact with a potential customer is not a very effective customer service strategy.

Barry Emberlin

I went to have a virus removed and a general tune-up for my Surface. Staff and service was outstanding. Devona was my tech who informed, reassured and tolerated my lack of knowledge. She did this with humor, explanation and with a clear and patient manner. Wonderful staff and relaxed no-pressure environment.

Jeff Dunemann

The staff there is wonderful. Have always helped when buying new products. Very knowledgeable staff. Thank you guys always

erley tilus

I was having issues logging into my surface pro. I came to the store without a appointment they had me in and out in 20 mins. Thank you so much! Best customer service I've had in awhile.

Joshua Joseph

I was having issues with my Surface Pro 3 and the newer Surface Dock. After a call with the Microsoft technical support, they suggested I bring the devices into my local Microsoft Store for additional troubleshooting. I made an appointment and am so glad I did. I use my device for work, and couldn't be without it to have it sent in. Nick really went the extra mile to make sure I was completely satisfied with my Microsoft products. You hear about Apple support, but I would recommend this experience to anyone. Very satisfied customer.

James Papanestor

What a great group of people they have in the Southpoint store! Patient and knowledgeable to say the least of both hardware and software. I signed up for their program where I can go once a week for an hour for one whole year for a $99 special they had running.

Charles Thorn

Terrable customer service and repeat broken prodcuts from this store. I had an Xbox One for 6 months before the wireless network card stopped working. I came to this store and they replaced the console; paid game data did not tranfer to my "new" console. Two months later that consoles disk drive broke. This store replaced my 2nd broken cinsole with a 3rd. They did not offer to do the initial xbox update while I was in the store or reimburse me for the lost game data. Since Microsoft did not plug in my 3rd xbox to see if it works I am now at home with a 3rd xbox that is dead on arrival. My time with my family and loved ones that I have wasted with this store and Microsoft support will be lost. I recommend you go to a different Microsoft store that cares about its customers. I asked if they would upgrade my console for my trouble. They wont. I asked if they would reimburse me for my lost paid game data. They wont. I spoke to the tech Ryan and his supervisor Brittney. I am extremely disappointed; words or stars can not even describe my dissatisfaction.

Michelle Hill

This Microsoft store is exceptional in every way possible. The staff is not only friendly and engaging, they have immense product knowledge.

joel cruz

Great service.

Blake Spears

I took my surface book 2 to have it looked at because of yellow pixle discoloration on the screen. The tech that looked at it said there was nothing to do to fix it and the best option was to buy a replacement for $600. Keep in mind I've already spent $1600 on this device. Yes I know it is 6 months out of warranty but I bought their flagship computer. After I left the store I called Microsoft directly to see if they could help me. I have not heard back so I called the manager at the store. I asked him if there was anything that they could do for me because I have been a loyal customer in multiple devices through work. He said that all he could do was offer 10% off of the $600 replacement fee. Poor customer service, this will be the last time I buy a surface device.

Krystal Moody

The customer service at this store was ABSOLUTELY GREAT. Tini and her team went above and beyond what I could have ever imagined. I was told something completely different from the call center and she made sure that we got a comparable deal to what I was asking for. We will definitely be going back here.

blake baller

Love the games

Scott Criswell

Honestly, the staff are friendly and helpful but the store is sort of a drag and feels a bit shabby. It's got all of the nice Surface devices to try out but I'm not sure that justifies the need for the store. If you live close maybe check it out, if not I'd pass.

John Cummlns

A staff that tries hard given the difficult circumstances it has to work under. I still need to bring my computer back but I'm sure they can fix it.

Larry Lobmeyer

Very knowledgeable and professional staff, a pleasant experience overall.

Martin Lanfranchi

Great staff

Mz M Bailey

Awesome customer service

Vance Scoggins

Would not recommend buying a console from this store. Had an issue with the hdmi port on my xbox one x and was told by Microsoft support that I could go to the store and have the console swapped out even because they had the exact one I purchased in stock. However after an hour and a half drive to get to the store I was told that even though they had the console in stock they could not swap it out and I would have to wait 7 to 10 days for it to be repaired. Wasted three hours of driving for nothing.

maldonado ruben

Thanks to Your

Emmanuel Peña Sanchez

Great place let the kids play for free :)

Jen Gad

Fun store, lots of stuff to try. very knowledgeable staff that were not in the least pushy.

Michael Solosky

In the market to purchase virtual reality system for my son. Went to test virtual system at store and was told my son who is 10 was not old enough to test system. Had to be 13 years or older to try it out. Microsoft better figure out a better sales technique or they won't be selling too many systems to families. Checking out Samsung next at Best Buy.

Alan master

Had a problem with my surface screen. They have me a new one on the spot no charge. Quick easy and friendly

Barry Smith

Wasted time and effort. They were less than worthless, came in with xbox 1s that wouldn't turn on. They pulled out a power cord plugged it in and it works great I needed new power cord. Of course they didn't have any new power cords, other than for testing. They told us if we made an appointment to come back later they will give us a whole new Xbox One S. We told them we drove an hour and a half to get there we weren't coming back again when we were standing there right then. The manager was standing there, talking about where she went to dinner last night. The person helping us wanted to just get it done, when he tried to talk to her she snapped at him and told him she was in a meeting we would have to make an appointment. He looked at us Shrugged and said I'm sorry you'll either have to make an appointment or just go to Best Buy and get a new power cord. I want to be clear my wife and I were the only people in this store other than the five employees that were there. This was at 3:45 in the afternoon when we walked in. they weren't busy, they had nothing to do. The manager and two of the employees she was quote in a meeting with made it quite clear they could have cared less and were offended that the young man would interrupt them. Needless to say I won't be going back to this Microsoft store and I certainly wouldn't recommend anyone else do so either.

Yusufi Nagdi

Very helpful staff. Really good experience.

Matt Tornow

The customer service could not have been ANY better at my latest visit to this store. I can’t believe what they did to keep me as a happy customer. Truly one of the best experiences I’ve had in terms of customer care.

Jason Aycoth

The Microsoft Store in Durham has the best customer service of any store I've ever been to. They call you back and every single person I spoke with is willing to help in any way they can. The store is phenomenal, and the people who work there, make it the only store I'll go to for my technology needs. I would give the Microsoft Store and the Employees who work there more stars if possible. Thank you.

Michael BranDon

Okay...

John Sallenger

Went in for a product defect, Lavar was extremely nice and helpful in resolving my issue. I went in with a bulging battery at 11am and walked out with a replacement at 11:45am. It was a great experience.

Bill Lane

Great service, super helpful, wonderful experience!

Ben Jenkins

Sean in the I.T. department did everything he could to try to save our Surface Pro 4. After exhausting every avenue he could think of he helped us switch to a refurbished one. He helped us set up that one and also looked into a Dell laptop issue we had. He went above and beyond for us, we are not happy to lose our computer but are very happy with his customer service/communication and effort.

Don Hettiaratchy

Cool store

Holly Sullenger

Not only is this a great retail establishment, this particular Microsoft store really does give back to the community! From hosting networking events two summer camps to volunteer activities, the leadership and staff of this particular Microsoft store are incredible!

Anitra Jackson

We were looking for the xbox one. They allow you play the specific game, for a better view... Microsoft has good graphics.

Lisa Mayhew

Singularly unhelpful and uninterested in assisting my husband and I with a simple cord exchange on an Xbox1. I believe the issue was that there was some kind of "tech" meeting going behind the counter involving quite a few staff, which appeared to more important than customer service. It was quickly determined that our issue was a faulty power cord. The lone assistant did his best to help us, but could only offer us an appointment 40 minutes later, even though we were literally the only people in the store. He also offered to swap the entire machine out, which is nice I guess but over the top imo. They were out of stock for power cords so we drove down the road to Best Buy to buy one, even though our box is still under warranty. On the plus side, that tech team talked at great length about the places they ate at in Durham last night, so we've got that going for us. Thanks Microsoft.

Lee Bryant

Helpful staff with a great selection of products, really cool to check out things like the surface pro and htc vive

Jennifer Engel

Microsoft windows updated while I was in the middle of using an application and I lost my data. That is so unacceptable! I’ve never had windows interrupt my work to run an update. I use my computer for work.

Donivan Noble

This store's employees have been great to work with in the few times I have brought my Surface Pro 4 in with questions or to buy accessories. This last visit was due to an issue with my Surface Pen not working properly and Rico, a technician there, was very helpful and understanding of my issue. He resolved the issue quickly and I was out the door in less than 30 minutes.

Pamela Green

Very friendly and helpful staff! Nice! selection of products and they make it easy to interact with all of their products.

Kori G

This store is awesome, they have some amazing deals on laptop's and tablets.

Josh Dorion

This is the only Microsoft Store I'm aware of in the triangle area, and I stop in every time I'm at Southpoint. They have what you would expect: Xbox products, computers for sale, and Microsoft products such as the Surface Book, etc. It's fun to stop in and see what new technology is available. They have PCs set up to try various games as well as VR and Xbox set up to try new console exclusives. I believe they also do training classes to help folks learn Office, use Windows, etc. The staff is knowledgeable and always friendly, and the prices are pretty close or identical to what you'd pay online, especially for Microsoft products.

Oscar

Awesome store. This one specially well suited.

eliandro w

Nice place

Richard McDonald

This store is a place i will always stop, Either to check on the latest microsoft tech or too play a quick match of fortnite. There is something for everybody.

Mz M Bailey

Awesome customer service

Vance Scoggins

Would not recommend buying a console from this store. Had an issue with the hdmi port on my xbox one x and was told by Microsoft support that I could go to the store and have the console swapped out even because they had the exact one I purchased in stock. However after an hour and a half drive to get to the store I was told that even though they had the console in stock they could not swap it out and I would have to wait 7 to 10 days for it to be repaired. Wasted three hours of driving for nothing.

Emmanuel Peña Sanchez

Great place let the kids play for free :)

Jen Gad

Fun store, lots of stuff to try. very knowledgeable staff that were not in the least pushy.

Michael Solosky

In the market to purchase virtual reality system for my son. Went to test virtual system at store and was told my son who is 10 was not old enough to test system. Had to be 13 years or older to try it out. Microsoft better figure out a better sales technique or they won't be selling too many systems to families. Checking out Samsung next at Best Buy.

Alan master

Had a problem with my surface screen. They have me a new one on the spot no charge. Quick easy and friendly

Barry Smith

Wasted time and effort. They were less than worthless, came in with xbox 1s that wouldn't turn on. They pulled out a power cord plugged it in and it works great I needed new power cord. Of course they didn't have any new power cords, other than for testing. They told us if we made an appointment to come back later they will give us a whole new Xbox One S. We told them we drove an hour and a half to get there we weren't coming back again when we were standing there right then. The manager was standing there, talking about where she went to dinner last night. The person helping us wanted to just get it done, when he tried to talk to her she snapped at him and told him she was in a meeting we would have to make an appointment. He looked at us Shrugged and said I'm sorry you'll either have to make an appointment or just go to Best Buy and get a new power cord. I want to be clear my wife and I were the only people in this store other than the five employees that were there. This was at 3:45 in the afternoon when we walked in. they weren't busy, they had nothing to do. The manager and two of the employees she was quote in a meeting with made it quite clear they could have cared less and were offended that the young man would interrupt them. Needless to say I won't be going back to this Microsoft store and I certainly wouldn't recommend anyone else do so either.

Yusufi Nagdi

Very helpful staff. Really good experience.

Matt Tornow

The customer service could not have been ANY better at my latest visit to this store. I can’t believe what they did to keep me as a happy customer. Truly one of the best experiences I’ve had in terms of customer care.

Jason Aycoth

The Microsoft Store in Durham has the best customer service of any store I've ever been to. They call you back and every single person I spoke with is willing to help in any way they can. The store is phenomenal, and the people who work there, make it the only store I'll go to for my technology needs. I would give the Microsoft Store and the Employees who work there more stars if possible. Thank you.

John Sallenger

Went in for a product defect, Lavar was extremely nice and helpful in resolving my issue. I went in with a bulging battery at 11am and walked out with a replacement at 11:45am. It was a great experience.

Bill Lane

Great service, super helpful, wonderful experience!

Ben Jenkins

Sean in the I.T. department did everything he could to try to save our Surface Pro 4. After exhausting every avenue he could think of he helped us switch to a refurbished one. He helped us set up that one and also looked into a Dell laptop issue we had. He went above and beyond for us, we are not happy to lose our computer but are very happy with his customer service/communication and effort.

Don Hettiaratchy

Cool store

Holly Sullenger

Not only is this a great retail establishment, this particular Microsoft store really does give back to the community! From hosting networking events two summer camps to volunteer activities, the leadership and staff of this particular Microsoft store are incredible!

Barbara Savage

They were great. Fantastic customer service

Anitra Jackson

We were looking for the xbox one. They allow you play the specific game, for a better view... Microsoft has good graphics.

Lisa Mayhew

Singularly unhelpful and uninterested in assisting my husband and I with a simple cord exchange on an Xbox1. I believe the issue was that there was some kind of "tech" meeting going behind the counter involving quite a few staff, which appeared to more important than customer service. It was quickly determined that our issue was a faulty power cord. The lone assistant did his best to help us, but could only offer us an appointment 40 minutes later, even though we were literally the only people in the store. He also offered to swap the entire machine out, which is nice I guess but over the top imo. They were out of stock for power cords so we drove down the road to Best Buy to buy one, even though our box is still under warranty. On the plus side, that tech team talked at great length about the places they ate at in Durham last night, so we've got that going for us. Thanks Microsoft.

Lee Bryant

Helpful staff with a great selection of products, really cool to check out things like the surface pro and htc vive

Jennifer Engel

Microsoft windows updated while I was in the middle of using an application and I lost my data. That is so unacceptable! I’ve never had windows interrupt my work to run an update. I use my computer for work.

Donivan Noble

This store's employees have been great to work with in the few times I have brought my Surface Pro 4 in with questions or to buy accessories. This last visit was due to an issue with my Surface Pen not working properly and Rico, a technician there, was very helpful and understanding of my issue. He resolved the issue quickly and I was out the door in less than 30 minutes.

Pamela Green

Very friendly and helpful staff! Nice! selection of products and they make it easy to interact with all of their products.

Kori G

This store is awesome, they have some amazing deals on laptop's and tablets.

Josh Dorion

This is the only Microsoft Store I'm aware of in the triangle area, and I stop in every time I'm at Southpoint. They have what you would expect: Xbox products, computers for sale, and Microsoft products such as the Surface Book, etc. It's fun to stop in and see what new technology is available. They have PCs set up to try various games as well as VR and Xbox set up to try new console exclusives. I believe they also do training classes to help folks learn Office, use Windows, etc. The staff is knowledgeable and always friendly, and the prices are pretty close or identical to what you'd pay online, especially for Microsoft products.

Oscar

Awesome store. This one specially well suited.

eliandro w

Nice place

Richard McDonald

This store is a place i will always stop, Either to check on the latest microsoft tech or too play a quick match of fortnite. There is something for everybody.