Reviews of Geeks At Work / Computer Tamers (Computer Repair)

M Hardy

Very knowledgeable on so many devices. Awesome, friendly staff. Customer service is the best. Prices are very reasonable. Highly recommended!

scott doty

This place is great! Very good deals! Friendly staff! Very knowledgeable! Will make sure that you get out with the best deal whether it is repairs or it is a product you need! I highly recommend this place and I won't go to anyone else!

mike russ

These guys are fantastic, they really know their hardware. Their customer service is second to none. From now on, it will be my preference to come see them first.

John Kidda

Geeks at Work installed a new hard drive and OS after my old one failed. The computer is working great and they were easy to work with and priced fairly.

jay k

I came in with a very mysterious boot issue. My computer was non functional except for the fans spinning. The crew at geeks at work diagnosed and fixed my problem while I was in their store in ~ 10 minutes. On top of that, they were extremely fair with the price. Will absolutley return. 10/10

Charles Bargerstock

Had a broken hinge on my PC. They got me in fast. Fixed the other one too. Came up with a clever fix that would prevent reoccurrence of the issue. All was done in a few hours. Sweeet.

Bianca Bortoluzzi

They were my saving grace when I needed a USB Sync for my Blue Yeti mic! I was searching all over Boone until I finally went to them and they gave it to me for free!! definitely would recommend. They all seemed very sweet and were all very helpful!

Bob Barr

Magnificent Service!!!! Thank you Bob Barr

Rachel B

Completely regret taking my computer here. First off, service was terrible. There was no communication from the staff. I kept having to call them for updates, kept verifying with the staff that they had the correct contact info (which they did), was told multiple times that I would be contacted by someone soon only to have several days go by until I contacted them again. When I did call them, I was told multiple times that they didn't have a record of me or couldn't find my computer. Had to go in-store multiple times to clear up the issue. When my computer was finally ready, showed up to pick it up only to be told it really wasn't ready and the staff had, again, not contacted me to say so. This was incredibly inconvenient as I live almost 30 minutes away from the business. Secondly, what I was originally told would be at most a two week repair took nearly two months, and I was never notified that there would be a delay. This also was incredibly inconvenient as I rely on my computer to make a living. Thirdly, I also specified on multiple occasions that I did not want, under any circumstances, for any of the software to be updated on my computer (especially to Windows 10) was assured multiple times (in person and over phone) that this would not happen, then when I went to get my computer, the software was updated. When I mentioned my extreme displeasure, the staff was unapologetic and acted like they did me a favor. It also makes no sense to me that their 'package' deal, which included anti-virus software, was cheaper than just the repair as I did not want any additional software uploaded to my computer. Now, ads for the software they uploaded are constantly popping up on my computer. Again, I regret taking my computer to them. I figured I would get better, quicker service, from a locally owned, small business, but was completely wrong. I advise anyone to drive the hour into Hickory to take their computer to Best Buy or drive into Banner Elk. It might seem like a hassle at first, but far better in the long run. They cost me a lot of time and money. If I could give less than 1 star, I would. EDIT 4/3: Filed a complaint with the BBB about the business practices of this company. Company continued to publicly lie (including telling the BBB that I had no access to email during the time they had my computer (instead of owning up to the fact that they never emailed me) and that I went out and bought a new computer instead of having them fix what they messed up (which, I'm not even sure where they pulled this lie from or why they felt the need to create it)), and the only offer they made to ameliorate the situation was to remove the hinge on my computer. Absolutely refused to refund any portion of the terrible work that they did and never at any time apologized for how they handled the situation. Instead, they continued to lie and call me emotional. Worst business I have ever had to deal with.

Brian Hancock

Dropped off my PS 4 with disc drive issues. Ready the next day! They called me to let me know, didn't have to check in. They were VERY friendly and professional the whole time. I was busy at work the whole day when my PS 4 was ready and just remembered to go get it at 5:35pm. They close at 5:30pm. Called them, they said they would wait for me so I could pick it up that day. Also, price was definitely fair!! Great guys. Thanks so much!!!

Randy Collins

Good for your computer needs

Marsha Thomas

Very professional and willing to explain our problems with throughness. I have used them twice and if need be many times more.

Barbara Seagram

I dropped my laptop on my first night of my vacation. I work while on vacation. I cannot live without a computer. I contacted JON at Geeks at Work and they provided me with a reconditioned laptop and extracted all I needed from the broken laptop and loaded it on to the new computer. They were so patient with me having to learn Windows 10 and much new technology. Mish and Jon are wonderful and one other (was his name Chris?) I recommend this place highly for anything. They are very savvy and have a wonderful attitude. Barbara S Toronto, Canada

Caitlin Marie

These guys did a great job mounting my TV for me! They were super friendly and went out of their way to make sure I was getting the look I wanted. Great service!

Mark Reid

Great Guys, Super Helpful and Sincere

Thomas Lee

This is the worst, possibly criminal, service I have ever received at any business. I left my laptop here because my battery would not charge and my computer was very slow. Now that I got it back my laptop won't turn on at all even when it was plugged in. I paid $50 just to have a diagnostic done and then they asked for an additional $200 to do a comprehensive repair and virus clean. I said I couldn't afford this and then they asked for an additional $40 to replace and install the battery. I can replace and install the battery myself for about $20. When I took my laptop back and complained that it wouldn't turn on at all they said that I declined the repair option. Basically, they're trying to get you to buy a $250 one-size-fits-all plan no matter what is wrong with your computer. They criminally sabotaged my laptop because I refused to overpay for a battery replacement. DO NOT do business with Geeks at Work.

Gus Strenkowski

Brought my computer in and they fixed it good, even made it faster. even helped my with my iPhone problems... Thanks Guys

matt lee

great fast service

Morgan Stewart

Excellent in every way. How often do you go to a repair shop and have the people inside it say "Yes, we understand your problem and we will fix it immediately"? This place has earned my business forever. I recommend it VERY highly. One small note for other customers-- the website says the business is still located in the Boone Mailing Center which is inaccurate. It's actually in the shopping center next to the Coyote Kitchen.

Valerie Daratony

Good service! They fixed my laptop's screen from freezing and messing up. I definitely recommend them

Kaitlynn Gray

*EDITED after conversation with owner* Here is my story: I dropped my laptop off early August with a cracked screen. I paid for the diagnosis fee, the part, and the labor totaling somewhere around $410. I was told it would take 2-4 weeks to be fixed. I called after a month and was told that the part had not come in yet. They called me a week after that and told me that the part came in, but it was the wrong part. The new screen was installed, but was not a touch screen. They asked me if I wanted the laptop back with that screen. I told them no because I paid for a touch screen laptop. 2 weeks later I called again, the part was not there. I waited until mid December, called them and asked them what the deal was, and the screen still had not come in because it was not in stock. I asked for my laptop back and a full refund minus the diagnosis fee. They refused to give me the labor refund of $110 because they had to keep the laptop for four months, wait for the part come in stock, as well as install the incorrect screen and then take it off again. I picked up my laptop in the same condition I dropped it off in. I asked for the $250 refund and they told me they would give it to me via bank refund. It took until April, and a couple of reviews, to be able to get my money back. I appreciate that the owner called me, said there was a problem with the bank, and gave me a cash refund of $250. Overall, it was not a fun process to work with this company, and I will definitely not be going back. Thank you for the $250, but note that that is never what we agreed on as you told the better business bureau, it is what you forced me to take because that's "business," but here is your updated review.

Layla Jones

I had a really bad experience with them . I took in my MacBook Air to get the keyboard replaced , and while under their care, they damaged the wifi chip on my motherboard. I asked them to please fix it , and one of the employees told me there was nothing they could do. I later spoke to a manager and he said they could fix it , but that I would have to pay more , even though it was their error. They put in a wifi USB into my laptop , so I no longer have a USB port in my laptop. They were not apologetic at all, and it ended up costing me a lot more than expected. I would NOT recommend going here !

Jeff Meterly

Brought in my Desktop because it wasn't turning on, The Geeks tested it out and had an answer to me in only a hour! turns out I had a busted Powersupply, the Geeks replaced the part and then told me on how it broke, before the day was out I had my computer back, and Working Great!! pretty awesome guys!! Thanks!!

powerfulnoun

This dude hooked me up with a ps/2 keyboard, absolute legend!!!!

The Smiling Quilter

The dreaded happened on Thanksgiving Day. Geeks at Work got me up & running seamlessly on a new PC perfect for me & my business. Seams are for quilts … seamless is for transitioning to a new PC. Thanks to the whole team. Must say on going support is just as impressive.

Joshua Buffkin

Awesome experience

Cory Bettis

I work for 4 Forty Four and have used Geeks at work numerous times. I have been very impressed with their professionalism and fast service. They are fair with their billing and go out of their way to please their customer. I was most impressed recently when they stopped by on their way through town. They had some time to spare between appointments, so they stopped in to see if we had any questions. It could not have been more perfect timing. We did have questions that they happened to answer right away. I thought it was wonderful customer service!! I also really like the fact that they explain what they are doing. I love to learn, so it is really helpful to understand what I can about what they are doing. Thank you so much Geeks at Work for such wonderful service and expertise!!!

Jo-Lynn Enterprises

We needed a new tablet for our construction manager, one that would hold up in the field. We got a great deal. The tablet was set up & they also spent a lot of time with our software provider for estimating and got that all installed on the new tablet. We have done business with Geeks over the years and find them to be A #1 in knowledge & service!

Laurie Vierheller

Phil and his crew installed our camera system at Watauga Humane Society. Great customer service, accommodating and super efficient. Gave thorough explanations and advice. Thanks Geeks!

Kathy Muchen

Awesome!!! Thanks for Fixing for my Laptop.

Rita White

Excellent. Very thorough explanations and problem solving. We are fortunate to have such service in Boone.

Jonathan Triplett

Great computer place

Tom Miller

Greatest service I have ever had. they worked so hard to help me and get my computer working, and even sat down with me and showed me how to clean up my machine, THANKS guys

Carol Knapp

Mish is awesome. Glad we have this team in Boone.

dragoon mods

Super helpful and all-around amazing service

Debbie Dollar

Wonderful people , great prices

Mark Torrie, DC

These guys know their stuff - they were fast and efficient. They setup our internet and VOIP services quickly and helped us with some point of sale issues we were having. I highly recommend them to anyone!

Jeannie Ellington

We appreciate the crew at Geeks at Work very mucj. WE had an old I-Mac that was not connecting to the mouse or keyboard. They quickly diagnosed the problem while we waited and even gave us a spare mouse. We asked how much we owed and at first they said there was no charge. We actually had to insist on paying a modest service fee.They were really great: Knowledgeable and old fashioned customer service.

Kevin Mai

Great customer service and helpful staff, helped me through the whole process of building my computer.

Alexander Olchowski

Logan was holding down the fort when my 9 year-old, not backed up Asus laptop was assaulted by a virus and completely shut down while on vacation in the area. Logan took it for two days, did everything he could, and only charged me a base price of $50. He wasn't sure if he'd rescued it, citing the "blue screen of death", but after leaving it alone for a couple days the computer started up, all viruses were gone, and it's been working ever since like a charm. Plus he backed up my entire hard drive in the process! Nice, hardworking fellow who is very knowledgeable. If the other employees are anywhere close you will be in good hands here!

Laura Goodman

Brought my MacBook Pro to them, They were Awesome they made it like new and even showed me how to clean it.. A+ best service and they had Coffee and some Snacks, Apple stores don't even give you anything.. Geeks at Work are so smart and helpful and courteous.. Laura

Susan Swanson

I wish to relay my experience with The Geeks At Work. They were some of the best and brightest people I have ever met and so helpful and caring. I came in with my laptop they were able to find my problems and even spent an hour with me one on one making sure I was happy and understood how to make sure I didn't make the same mistakes again Susan

KW

These guys were great. Very fast service and reasonable price. After the repair they sat down and explained what was done and how to operate and maintain the computer. They called after the repair to make sure all was OK. I will will use them any time I need computer work and recommend them to all my friends. Dan

Henri Deschamps

Geeks at Work, Computer Tamers, is outstanding in every way. They are expert level knowledgeable, and they respond fast and get it done. We have used their services both at our business, where we have a somewhat significant and sophisticated network, and in our homes, for the last three years or so. If you need something, from advice, to urgent help, to hardware to services, give them a call. They are extremely helpful and because they are a non-chain private shop they actually for real care.

Robert Tutterow

These guys are great! Excellent service and friendly staff. They will make service calls, or your can take your computer to them, or they will fix many problems remotely. Highly recommend!

anita shearman

This guys know there stuff. Attentive, friendly, and knowledgeable! This is the only place I trust my computer with. And I'm not exaggerating.

Norman

Had the batteries I needed.

Rachael Murray

Dishonest SWINDLERS. Will NEVER take my computer to be worked on here again. Told I had a bad hard-drive when I had just purchased it. They only wanted to get me to buy one of their "refurbished" ones. I have a feeling they were going to take my new one to resell to someone else. I am here to warn you to NEVER go to this RIPOFF factory. Bad ethics and will pretend to be nice people when they are in fact, MONEY HUNGRY and liars.

Daniel Glowa

Outstanding lesson and review. I plan to use them in the future for all my computer needs.

Leah Weaver

My laptop certainly presented a challenge for Geeks at Work; a broken computer is a working college student's worst nightmare, so I was quite relieved when I talked to the Computer Tamers. They immediately assessed the damage to my laptop and explained what they would do to fix, and offered a fair price for the diagnosis and repair. It was ready within a day. There were unpreventable hiccups with the laptop in the days that followed, but each time they would see to it immediately, explain the issue and what they did to fix it, and returned it promptly (for no additional charge). These gentlemen were helpful and kind, and their lobby was kept clean and inviting, with a variety of coffees, teas and snacks to make you feel comfortable. I would recommend them to ANYONE with computer needs, and I am so very grateful for their efforts towards my laptop! It works like a charm!

Mountain Cabin

Took my computer which was not opening and had all my work and personal info. These guys were able to find what was wrong and fix it in one day! I am so glad to have been able to save all my data and now my computer is good to go for several more years. Highly recommend them if you have any computer needs!

Lauren Thrasher

We were visiting Boone from out of town and I needed RAM for a 10 year old computer. We had searched all around the area and no one had it so we decided to stop in this little store as a shot in the dark. From the moment I walked in the gentlemen were extremely helpful and friendly, knew their inventory and exactly which RAM/speed I needed. They were SO kind and not only gave it to me at no charge but also put it in a static-free baggie so that it would not be ruined before getting it installed. THANK YOU, gentlemen, for your warm generosity. I trust this shop and their skills wholeheartedly.

Isaac Dollar

The employees were able to give answers to questions that most other places would not even be able to answer. They offer great customer service!

Bill Starnes

Called at 9:00 am on Friday Morning, had a tech in my office by 10:45 am. Very Professional, courteous and knowledgeable technician. Highly recommend you give them a call. Thanks Geeks @ Work!!!

Jerri H

Let me begin by saying I am not a disgruntled or dishonest ex-employee. This is a true and honest review. I hired Geeks at Work through Thumbtack to mount our TV over the mantle, hook up our existing satellite system, DVR, DVD player, surround sound speakers and hide all the cables. Jaison quoted a price of $200. I thought that was a reasonable charge to save us the hassle of doing it ourselves. I was under the impression that Jaison would be coming himself to do the job. Logan and Jon arrived 2 1/2 hours later than scheduled. Logan installed the bracket 6" to high and mounted the TV. He charged me $259 for 15 minutes of "work" and didn't hook up anything. When I asked why he didn't, he said to call Jaison and he would walk me through it. When my husband got home that evening and saw what happened he was furious. I spoke with Jon the next day and he assured me that he would speak with Jaison about remedying the situation. Jaison texted me back and we agreed on a time for him to come and complete the job. Again, I was under the impression that Jaison would be coming himself because my husband wanted to speak with him personally concerning another situation that happened when they were here. Instead Jon and Christian came. They were polite and repositioned the mount and connected the Satellite DVR and DVD player. They gave me a list of additional extension cables that I needed to buy and directions how to install them. They tried to collect an additional 'travel fee' for the return visit which I refused to pay since these things should have been done at the initial visit. Upon returning home with the extension cables, we worked 2 hours only to find that they had hooked up the DVR incorrectly and the Satellite In cable wasn't even hooked up at all. Turns out we didn't need the extension cables after all to hook everything up correctly. We should have done it all ourselves and saved $259. Three days after leaving a review on Thumbtack, I find that they have removed their business from that service. I would not recommend them. CAVEAT EMPTOR

Susan O'Neill

Helped me with a somewhat unorthodox request, an upgrade to an online forum. Excellent communication, when appointment needed to be rescheduled. Did the job, courteous and professional. I'd definitely go to these guys for my next tech issue!

Dirk Wuensche

Thankful for being able to get a desperately needed power cord from you that I couldn't find anywhere else in town. Nice service!

Wyatt Fairbanks

Recently, my laptop was damaged in an accident, and the lid and screen needed replacement. Being relatively new to Boone, I had no clue where to go or who to call. I was originally planning to shop around more before choosing a repair shop, but Geeks at Work were very polite on the phone and were upfront with me about pricing and the estimated timeframe for repair. Just about a week later, I'm back to work with my repaired laptop. Geeks at Work did everything that could be reasonably asked of them, and in a timely manner.

Martin Freeman

Great Shop!! had some issues with my laptop. they fixed me right up! even told be how to not have problems in the future, what stand up guys!