Reviews of Best Buy (Computer Repair)

1055 Metropolitan Ave, Charlotte, NC 28204, United States Located in: Metropolitan

Average Rating:

DESCRIPTION

Here you will be able to see the information of real people who consume the services of Best Buy (Computer Repair) in North Carolina area.

At present this business has a rating of 4.0 stars over 5 and that score has been calculated on 1078 reviews.

As you can see its rating is really positive, and it's based on a large number of scores, so we may think that the valuation is very reliable. If there are many people who bothered to rate when they are satisfied with the business, it works.

As you know, we do not usually bother to write opinions when they are positive and we usually do it only if we have had a problem or issue...

This Computer Repair belongs to the category of Electronics store.

Where is Best Buy?

REVIEWS OF Best Buy IN North Carolina

Austin

If you are looking for the best electronic gear in the area, then you must go here. They have many things ranging from high-end computer parts to workout headphones. They also have an extensive selection of smart home devices, car audio, smart car devices, movies, and home theater equipment. The associates are friendly and knowledgeable, the Geek Squad Agents are extremely skilled in their line of work, and management is very good with keeping the customer happy.

Steven Ray Berry

I don't know.. they didn't follow me around thinking I was going to to steal them blind!

Wendy Nitzel

They had what I wss looking for and the the staff was ver helpful

Jeff Wicks

Got lot of thing I was looking for but had to order in the one I wanted

José Roberto Villanueva Montes

Good service, and good variety

Steve Schroller

Good service in selecting new washer and dryer. Rob and Jesse were great to deal with. Thanks guys!

Kevin Novell

Good enough big box store

Tina Sturm

Helpful staff. I took in a portable charger that we purchased there years ago and he showed me ones just like it. knew exactly what I needed.

Jessica Mensing

You can find some deals, decent selection of items. Employees always asking if you need help

KD DYNASTY

This Was A Great Best Buy Very Friendly Very Professional. Subscribe To My YouTube Channel KD DYNASTY

Elizabeth Ruff

Their displays are a mess! Very un organized! The staff was ok, but, you have to read EVERY small tag hanging to try to find what you want. Never again!!

Courtney elaine cline

People are very nice and helpful to all needs

Antoine Zapata

They took care of my needs right away and service with a smile

Matt lafferty

Absolutely the best customer service. Very helpful

Rusty Fuller

It's a Best Buy. Teenagers selling you electronics until they go to college. Great as long as you know what you want.

Jessica Martinson

I don't ever go to Best Buy but after going to 5 different stores just to find a Moto E5 play I wish I would have thought of going here first. I received fast friendly service. I will definitely got back here if I need to purchase another phone in the future.

James Ambrose

Never have a warranty issue. Best warranty service that I have had anywhere. If they offer the extended warranty TAKE IT.

Larry Stockham

Awsome. NICOLAS, was a great help and very friendly.

Devonshire Church

Great electronic entertainment box store that will match major online prices. I buy all larger purchases from them in case I need to return them. Hassle free returns and great customer service.

Rebecca Hillier

Easy return policy...we were in and out!

Karen Frye

I know just about enough about electronics to be "Dangerous"! But the Geek Squad at Best Buy - is the Best!! They are all courteous; helpful and willing to tackle any problem! Really Thankful for all the staff!

Alexia Gyorody

Brinkley at the Geek Squad desk is the man. He just spent a decent amount of time helping me with this Mac and talking tech shop. Thanks a lot!

Jean Webb

Customer service at it's best.

Slique RAF

Only second time going to this location but it was a pretty standard experience. The staff was friendly enough but it was late and they were interested in helping me make a quick decision. The store layout is different than what I am used to from other Best Buy stores but still really clean and organized.

#Squad_ Goals

John was awesome, he was very knowledgeable about the service I needed, very pleasant to work with and he went above and beyond the call of duty to assist me and my note 3 Samsung Galaxy phone. I'll be back always.

David Machek

Will never do business here again, horrible customer relations, delivery on any appliance is always 3-5 hours late. Canceled my order.

Robert Vonada

Bought everything I needed to build a gaming computer they even had a case, i wish they had more of a selection of cases in stock though.

Nicole Carrelli

Devin was extremely helpful and efficient. Thanks for the excellent customer service!

David Zalek

I had several things I needed to speak to a professional about for advise and again I was not disappointed! They told me what I already knew and gave me direction rather than trying to oversell me on products I didn't need! Impressive is how I describ my visit and yes I did purchase an item that I researched beforehand and it was the same item the associate steared me to!

blayn auch

Extremely helpful and kind staff. helped me solve both dilemmas I had with my tv and controlling all my devices with 1 remote with ease.

Lacena Ellis

Customer service sucks! Bunch of people working just not sure what they were doing. Wanted to see a vacuum cleaner waited almost 20 minutes asked again and waited another 10 minutes store was not busy lots of employees standing around doing nothing I went somewhere else!

Kathy Reinhold

They are wonderful there. I will definitely be going back when needed.

rick cousins

Really clean store..

Richard Haws

Was looking for a cheap tablet for my 7 year old son . Had 3 employees offer me help.but found a much better deal online from a differnt store

Mark Nicholas

Verizon rep, Michael, was truly helpful. Thank you.

Stormy Sandifer

The security team here are racist, my wife and I went here this afternoon to get a video game for our 4 year old nephew. Started looking around in the electronic section listening to some of the speakers and such. And headed towards the video games section where my wife had already gotten there. Security was already looking at her when I walked up I looked at him like what are you doing? Not five minutes later a member of management came up to us making it clear that they thought our intentions were to steal from them by telling us that the games weren't in the cases. That they were in the locked cases in the front. I am highly disappointed that this is what this establishment has become, I remember going here in my teens and being able to nerd out without being racially profiled. I purchased my item as well as some girl scout cookies out front and left. I will not be returning here. And I would highly recommend that no one else of color do so either unless they would like to treated the way my wife and I were today. Best buy if you're reading this please re-evaluate your team or you will be losing business.

Corey Johnson

Always have an employee at the door to greet you and always employee's coming up to you to help. However the employee's aren't the most knowledgeable, i went in to best buy 3 days ago for a camera charger, the employee picked out the charger i needed without hesitation and said it would work. $40 later and 15 minute trip home, it wasn't the right charger, went back and exchanged it for another one that was the right one but still wouldn't charge my battery because the 1st charger fried my battery. So i went back got a refund and the customer service rep was rude and acted as if it was my fault, never got an apology or anything.

Emily Wilson

Customer service needs work. For so many people standing around, I am confused why it took so long. Then; the "expert" that helped us get the wrong cord which is the point of my taking the trip is to return the useless cord, proceeds to ask if I'd like to go get the right cord.. huh? You don't remember me, but I remember you. You are the one who sold me the cord that doesn't work instead of telling me I can use this one a certain way, you could have just said you didn't have it.

ronnie kessler

Always like my trips to Best Buy. Friendly, knowledgeable staff and a variety of products at competitive prices.

Glenda Hunt-Wright

I have been a fan of Best Buy for many years with no plans of relinquishing my title. Their Sales Persons are always knowledgeable and when you leave you always feel like you've gotten the best deals for your need.

John Reichard

If it has to do with electronics Best Buy is the place to be.

Jose Valencia

Really fast service. Was in and out quick!

Greg Menzies

The website is always accurate to what's in stock at the store. Helpful staff and they price match amazon if it's sold directly from Amazon so often I can pick things up quicker by going here.

Nicole Williams

Was looking for security cameras and was helped by two different staff members. Both were extremely helpful and gave good insight to the products. One even pulled up his home security system so I could see the quality of the picture. Competitive prices and good service.

Tipsy Penguin

If you are just browsing you will be accosted by dozens of employees asking if you need help but if you actually need help you will wait around for a half hour.

Shelly McFall

Purchased the Geek Squad protection for my Note 8 last July. They will not do anything about it. I have been hung up on, lied to and no results. Please buy your electronics anywhere but Best Buy. They do not stand behind their product. Staff members are not trained well and say things that are not true. You cannot talk to anyone at the corporate office because it it a security risk for them to give you corporate's phone number. We are cutting up our card and will no longer do business with Best Buy...

Daniel Rough

Super spendy at times but over all a good place. One of my favorite places to order DVDs I can't find anywhere else

Keith Mason

Great place for accessories for computers iPhone iPad cell phone sales and accessories stereo equipment and accessories

Vinod Kuwar

As usual best place to buy electronics in US. Pretty much everything you can get here, associates were helpful and eager to help you and few of them even volunteered to help without asking a question. Went to check for Dell xps laptops but couldn't get any there

Debra Larch

They never seem to have anything you are looking for. Since they quit carrying CDs there is little reason to stop here. Nice minimum wage staff that doesn't know about anything but video games.

Tara Anderson

Incredibly helpful employees. My mom was having trouble with her new cell phone and wanted to exchange it. The lady that helped us was very patient, and even stayed past closing to make sure everything was setup correctly on the new phone. A+ customer service!

Todd Schneider

Had what we were looking for as usual, seems like there is less and less people there every time I go.

Angelica Kays

One of the best experiences I’ve had! My iPhone 6s had almost completely died so I was getting a new phone. Worked with Gabe R and he was absolutely fantastic. The whole process took about 2 hours between passwords and getting a new plan and transfers and he was so patient and funny and just overall so beyond helpful. Definitely recommend going here you won’t be disappointed!

John Wise

This was not one of Bestbuy's finest moments. Their message indicated that my online order was ready, but when I arrived for pickup they couldn't locate the item After looking for 15 minutes, they determined that the item was returned to the warehouse in their cart because it was overlooked. Another five minutes or so and they brought it out to the counter. When the pickup person was available she finally gave me the item. I am glad to have it, but I hope they do better next time. My advice is only buy big things so the guy can find it in his cart...

DJ Polk

Great selection of products. Picked up my new S10+ from them.

Steve Fritz

helpful staff and still a box store where you can touch the product

Nicolas Lopez

You can find a lot of stuff. It is very organized.

Phyl Grandchamp

I wasted my time with the Geek Squad. I’m sorry that I drove 45 minutes for my scheduled appointment and the person taking care of me had absolutely no personality nor manners. That’s why I have no name to post. She didn’t introduce herself and appeared bothered that I was there. She didn’t look up the notes that were taken by Apple as Apple assured me they would. She quickly diagnosed 1 of my phone’s issues & sent me on my way. I felt like she was rushing to be done to get back to whatever she was doing when I entered. Plus I feel companies should have rules on gum chewing.

rudy dunn

Good luck to get your own car Moynihan

Susan Fain

Very helpful, sales lady very friendly .walked out of store happy

Tal Hay

Employees there don’t care. I was looking to buy a coffee maker/grinder/etc., so I walked around the department with the appliance in my hand looking for an employee. There were 4-5 employees sitting at the pick up desk doing nothing, when I walked towards them they all looked away or scattered. I found someone else and asked for assistance, they said someone else will help me. 15 minutes later with no help, I walked out. Luckily Bed Bath & Beyond is around the corner. Bad experience.

Skip Beeman

Wonderful customer service, helpful staff. Was able to answer any questions and even engage in conversation about my potential and eventual purchase. Would visit again!

Thomas J Toolan

My grandson brought me & found exactly what he wanted.

Nino Walker

It's small but they are great and very helpful

Estelle Cappony

OMG great /helpful staff

Aaron Hollinger

The staff at this Best Buy are knowledgeable and friendly. I've never had a problem here. Their prices are good and they do price match. Personally there are quite a few electronics that I won't buy without seeing in person (televisions immediately come to mind).

char browning

No selections of what I wanted and for same models it was more expensive than nearby stores. Went back to other store for what I wanted!

Michael

Helpful staff.

Lynn Haley

I was totally impressed with staff, service and fridge I purchased. I was greeted quickly by Logan. He was totally prepared to answer all my questions. He was respectful and knew what he was doing. Long time since I made a big purchase from Best Buy. It is so much better. The Geek Squad delivery was the best ever. Will come back.

Aidan Fernow

Great service huge selection and prices are amazing!

Louisette Battey

They don't carry cds any more was kinda mad and left store .

Doug lerch

Great place to get a phone. Very courteous and polite.

Beverly Aaby

The girl with the blue hair, needs to work on her customer service skills. Not answering text, chewing gum and walking away while helping me, went to go work with another customer. Could be management needs to do better training also. Can't put it all on the work associate

Corey O'Connor

Always a great shopping experience at Best Buy! A year or two ago I had an issue with a refrigerator purchased from them. It had a protection plan on it. When they had to replace it Todd, General Manager at Gresham Best Buy, got involved and took exceptional care of me. He and the other couple employees involved have gone out of their way to come say hi when I'm shopping. Thanks Todd and crew for always offering great service, products, and prices!

Jason Gill

Parking is a nightmare but customer service is decent.

Erlene Williams

Went in to look at their bone conductive headphones. While they did have some, None were out so you could try them, to see how well they worked.

Grandma Tate

They were very helpful. They know what questions to ask to get me just what I wanted. They did not try to sell me more then what I had asked for.

Bob Bobertson

They don't care. The service hear is terrible. They don't answer their phone. If they do, they hang up on you. If you go their looking for a product the staff will simply ignore you or simply be unwilling to help. I'm amazed this store is still in business with this kind of poor service. Their car audio is the worst. The installers don't know anything about the equipment and their installs are sloppy.

David Coffey

Good clean store and great stock on all items. Great customer service

Logan Lewis

Pretty rude. There was an offer for 25% off with purchase of 3 camera accessories. We had 2 filters and 1 microphone. Went to check out and it didn't give the discount. We asked why and the clerk said it wasn't his department amd sent us to customer service. The customer service rep helped us but was very sarcastic the whole time but seemed a lot more genuine than the guy in the wrong department. Don't ask anybody any questions here.

Carlos Batista

A was cool,they got everything in there,but u already knew that

Janie C

Not too congested. In and out quicker than anticipated for an online pickup order. Pleasant staff. Help offered just enough, not every time I walked to a different area. I'll continue to drive the extra miles to receive service as I did here.

Corve' Ransom

I have used Best Buy for many years now for my appliance and PC needs. Very customer oriented, friendly, professional service. Their pricing can't be beat and their associates are always friendly and will take the time to make sure the customers needs have been met. No pushy sales tactics.

Susan Balesteri

We loved how fast and sweet everyone was. Thank you.

Sean Fisher

There was a guy here who was ridiculously helpful when helping my girlfriend to get a new phone. Super nice guy. I want to say his name was Gabe but I can't remember. Had glasses, worked in the cell phone area. So extremely helpful - really made what can be a difficult trip to the store very painless.

Molly Gray

Brandon back in TVs - you’re the bomb. They did not have what I wanted but he explained an alternate course.

Steve T

The guy that waited on me was very knowledgeable and helped me out tremendously I am totally very happy

LaWana Mayfield

Best service Always, stopped in for the case for my Galaxy S10+

Andrew Wood

Great selection!!

David Yunker

Extremely knowledgeable sales person when I went in to buy a router.

Jared Owen

This one dude helped me buy a gaming headset and it was the best customer service I've ever had.

Trevor Drawbaugh

Very open selection and helpful staff! Can find almost anything you may be looking for here.

Sean Green

Greeted right at the door and my questions were answered

Mike Lamarra

Staff was very helpful in answering my questions. If one person didn't know, they went and got someone who did, and helped me make a decision on a great camera

maryanne scungio

I purchased a suite of appliances and a 55" TV, Brett Staudt was my salesman and I highly reccomend him. He is the manager in that area and is very knowledgeable and so pleasant. He introduced me to the tech support program and the rewards program, both excellent savings toward my purchase. Love the installation team and most of all my products!

Mike Lynn

The have what we were looking for.

Christopher Dean

My place to go for technology. Rewards program is an added bonus if a regular shopper.

Cadillac Mafia

DO NOT PURCHASE ANY TYPE OF INSURANCE THROUGH BEST BUY!!!! i bought the 2 year insurance plan for my phone last year and they took my money for it but only gave me the 1 year plan. Took me days of fighting with them to realize they messed up! Then when my phone breaks i called and they said to wait until the galaxy s9,s10 series come out so that my deductable would go down, last time i paid $180 for a recycled replacement now after the phones been out for over a year or 2 they RAISED my deductable???? To $190? How does that even make sense. Crooks and unprofessionals. Do not ever buy any insurance through them, they tell you what you want to hear so that you buy it but then flip the script on you. Ill never buy anything from this place ever again which is a shame since ive been shopping here since i was a kid with birthday money....20 years being a loyal customer paying thousands of dollars to be talked to like a child on the phone, saying the price went up because its a thousand dollar phone....funny their online price is half that now so raise the deductable for that money difference the need to try and make up. I work for a remodeling relocation company and we purchase daily for setting up model homes with electronics but this business in general just lost a big customer. Wal marts better

Adena Dalton

This must be a corporate thing but I'm not happy with the fact that the prices of the phones are higher when you choose or need to in my case activate later since I have Walmart Family Mobile.

mitch glass

What can I say about this Bestbuy besides make sure you do an instore pickup if you plan to buy something. Cause if it's not on the shelf, or you need someone to get so.ething for you itll take 30 minutes before you have to ask one of the 15 people standing around by the phones for help.

Nathaniel Dickens

They had a very low selection of playstation 4 Accessoriess I was disappointed

ron thompson

Once again, nothing that I was looking for was in stock.

Raheem Robinson

The sales associative was very nice and helpful. I also appreciated the fact that they were patient and knowledgeable of the merchandise.

Stephen Swallow

Very competent staff on how I can work with different cable tv companies and equipment to minimize costs and adapt to streaming tv rather than paying cable or use antenna for local tv.

Brian Gott

Really bad experience with three Best Buy stores and Geek Squad in the Charlotte area. About a month ago I purchased a remote start for my vehicle along with installation services at the Midtown Best Buy store. The Midtown technician had broken his leg so they scheduled my installation for the Matthews store. A day or so before the installation, I got a call from the Mathews store that their technician was also injured so they scheduled my appointment for the Concord Mills store. So I took a half day off work and went to the Concord Mills store to have the installation completed. It was estimated to take two to three hours. When I arrived at the Concord Mills Best Buy store, the technician had me scheduled for a radio installation. He seemed extremely perturbed that I was actually there for a remote start install. He then took a look at the packages that I bought and told me that those would not work for the car that I was driving. At that point I went inside the store to return the products just tired of being bounced from store to store. Once I got inside, I was told that I could not return the products to the Concord Mills store I had to take them back to the Midtown store where I bought them. I spoke to a manager on duty named Reid who was ever so unfriendly and offered me no resolution at all. He told me my two choices were to call 1 800 Best Buy or to go back to the Midtown store. I drove back to the Midtown store. I spoke to the assistant manager who actually is the person who sold me the products to begin with. He researched the matter a little further and found out that in fact I did not have the correct products for the installation. So I returned the products and emailed the manager of the Concord Mills store and I have not gotten a reply from.

Reviewer First

Nice clean Best Buy. In and out within minutes with what I needed .

David S

So many fun things.

michael dyer

Visited the store with my sister who was looking for a new TV. The salesperson was knowledgeable and friendly.

Loraine Coutu

Very helpful staff

nancy arpin

Helpful professional geek squad!

Megan Thiel

pretty good service, but I suppose since b they don't get commission...??? why would they care...

Katrina Wainwright

The Young Man Nathan was so very helpful and patient with us..excellent customer service..

Don Dugas

Up and down, only every buy cell phones anymore, Camper R is a plus representative for Verizon!

Craig Ruginski

Great selection of Sony TV's as well as sound bars and toys for our new 65 Sony. I cannot wait for the latest set up. I will shop here multiple times

Chris Brown

Stopped to buy a tv. Where we're the sales help when you needed them? Had stopped by the day before to look and the sales people were on you like flies on s##t!

austin bell

Friendly, helpful and are willing to order anything they don't have in store.

Julius Kluksdahl

Amazing stuff their

Dennis Woodring

Did some online research on indoor security cameras to monitor my wifes older parents. Went to Bestbuy to talk to someone in person. Had the privilege to be assisted by a young whose first name was Evan. His badge indicated he was a sales team leader. He answered all my questions and actually pointed me in the right direction on what system to purchase. Took it home and it was so easy to install just like I was told. Works great the the video is awesome. Thank you Evan.

Brandy Townsend

Cashier was very nice. The rest of the staff will sit and talk amongst themselves while they see you searching for something. Management does not follow policies regarding price matching and when you tell a child you will honor a price, send them to dig through 4 boxes then find an excuse suck as one missing letter in an item to not sell it to them its disgusting. Then sit there and watch a child heartbroken and still say next to people in line. Wtd

Kristina Cook

They have amazing deals. The staff and customer service is on point. They have a very nice selection of kids toys that you wouldnt expect to find there. Great deals on electronics.

Questioning Queso

Love this place, can't go 5 minutes without a wonderful bestbuy worker asks me if I need any thing.

ulises franco

Best place for new tech

Ariane Lace

Best T.vS

Sarah Juergens

Plenty of helpers, price on same tv was cheaper here than Sam's Club!

Gavora Jones

Heather helped us find just what we needed in the store and so much more. We truly loved how nice the employees were cause Heather wasn't pushing usbto buy anything. That's great customer service.

Chase Coomer

Tried to buy an apple watch had a hard time getting help. Poor display just two watches out the rest you had to ask to see and hope they had it.

Richard Payton

Good customer service.

Tyler Ellis

It's a best buy

Ruby Moon

They really have the best buys around. I regret buying a ps4 game on Amazon. I paid 60 for it. Best Buy had it for 30. Always someone there to assist you. Had my stove break right b4 Thanksgiving. I went to Lowes and HomeDepot. They selections were not that great and Home Depot gace me over a week wait for delivery. Best Buy had it to me in 48 hrs.

Ben Steffer

They price match so look things up. Always had great service.

Sam Farmer

No one there ask us if we needed any help or ask us if they could help us find something & very discourtious

Suz J

Really good customer service at the phone counter. But their return policies are very difficult to meet.

ginette morel

Bought a nice 60 inch TV for a great prize love it

Arielle Beebe

Staff was extremely helpful, fast and pleasant. After the item I was looking for was sold out on the selves the employee looked in several places in the back for me, then called another store for me to have the item I needed pulled off the shelf and placed on hold for me so I could get exactly what I needed without waiting at the other location. Even though this location was sold out of what I needed (to be expected in any store around the holidays) they went above and beyond to make sure I could get exactly what I was looking for so they definitely deserve 5 stars☆☆☆☆☆

Bren

Order and pay online and pick up in store a few days later, if not in stock. Pick up counter is to the left of the entrance next to returns. Easy peasy. My preferred method of shopping in a brick and mortar. And most times the item urgently needed is in stock.

Stephanie Bixel

This place is awesome! Todd, the store manager, was very attentive and saw my "project" to the end. David was so patient as I was in my words "the picky customer" and explained things so well. Any of the workers I came into contact with were helpful and it was very needed since I had a recent surgery. I will definetly return and recommend this place to anyone who will listen!

Andrew Tucker

It's best buy, why are you needing reviews

Jill Guillory

Always have a great experience with best buy. They are always knowledgeable about what we have questions about and go out of their way to find the answer if they dont know

Jamir Manzanilla

I bought a laptop online on the pickup date I went to the store to pick up customer service said it wasn't there. Later I received an email saying my item wasn't gonna be available until late the following month. I ordered and waited 7 days and am so disappointed. I have never been this disappointed in my life before thanks bestbuy. I don't think I will shop here ever again my recommendation is worst place ever.

Jen Stewart Barrett

Sometimes staff forget when customers are around, hello them. They figured it out eventually. Once we had their attention they were very knowledgeable. Management would be proud of them for trying to sell me an alternative when what I needed was out of stock, but what they showed me meant more apps on my phone. No thanks!

Norma Leanos

My brother locked his iPhone 8 we had just bought him a day before and we had no access to iTunes to reset. We are hours away from home so we decided to take phone to the geek squad. They advice us it would take an hour and a half and would call us when it was done. After an hour and a half we decided to stop and were told they couldn’t do it. The customer service was bad, if they couldn’t do it they should have called us right away. I also find it hard to believe they weren’t knowledgeable, Apple’s instructions are simple. Upon arriving home I connected to iTunes and reset it.

Unique Cornball

Best of the Best buys in RI. I go here often for a reason. Ask for Jerome Haha. Or listen for my broski. Lol!

Xavier Villarreal

Love this place purchased at tv saved 211dollars on my new tv

Rick Phillips

This is a great place to buy Electronics. The selection is large, and the only problem I had was trying to figure out which one I wanted the most. I couldn't buy them all. If you like consumer electronics, you'll love this place.

Morgan Stevens

I go to Best Buy for several things. The Customer Service is great. People know what theyre talking about here.!

Justin Souder

They know there stuff

James Antonacci

Terrible terrible customer service and staff. Amazon it is from now on. Try helping people once and awhile!

K D

Not the most knowledgeable staff, but they have a good selection of electronic products

Kevin D

Great help with replacing broken phone☺️

Tim Charlotte

Customer service is non existent. Nobody is attentive and they hardly acknowledge you when you’re in front of them. The other Best Buy atleast asks for your phone number so your email and reward points. This location just skips the whole thing so they can just print out your receipt and get you out their face. Only two people who spoke to me was the light skinned guy that greets you and the white guy that was working by the Mac books.

J&W

Pretty nice store and the Employees were very helpful. But NO Military discounts is shameful they deserve to get discounts. It's sad not many people do give them, and I think everywhere should

Steve Seehaver

Always knowledgeable and helpful staff

Shannon Herrera

Awesome people, there always helpful when it comes to problems with your phone carrier . Way to go best buy!!

Steve Miller

Here’s the deal with Best Buy, not only is it a great showroom for stuff you can buy on Amazon, now they match Amazon pricing. So... shop on. Here’s what they won’t tell you tho when you buy one of their extended warranties... let’s use a three-year extended warranty on a $3879.97 Samsung refrigerator for example. You’ll pay $389 for that warranty. Then when you have a problem with the fridge within the first 8 months of ownership, Best Buy will tell you to pound sand and call the manufacturer and that they’ll not warranty that fridge until after the manufacturers warranty has expired. So, in my case, that three year warranty is technically a two year warranty. Now I realize this is not an uncommon practice, however I was sold this as a full-on BB warranty from the start; that they would handle all the communications necessary to take care of me throughout the three year warranty term. That I would never need to talk to anyone but them for any issues that might arise. This is absolutely not the case. Buyer beware.

Cynthia Fornwalt

Very nice customer service. Returned a cell phone no problem.

Jason Eldridge

Went in there for Greek squad and didnt deal with them I had to deal someone Els that didnt know what the hell he was doing I will not be back at this one

Amber Oswald

Had to return an ink cartridge , turns out the don't carry the type I need so they helped me track down where I could get a replacement from. They're always super helpful and professional I am always happy and satisfied when going here.

James cheady

I always go to best buy to get good electronics.

Diane Derobbio

Good I got my tablet there!

Sandra Brown

Service was just ok must have been an off day

Andrew Kerner

Best selection of PC parts in Bismarck

Pastor John Murray

A good electronic store.

John Q Taxpayer

Unable to look at my device without an appointment.

Amanda Fetter

Great deals on phones

Michaela

Ignorant. Was planning on purchasing a car audio system,the employees were so rude literally just chatting amongst each other. I just wanted to know if the radio and speakers were compatible with my car. Should say thanks now I'm gonna keep the 300 in my pocket cause I will not be back.

Alex Gillott

Received prompt service from a representative that seemed to be into what he was doing so he knew what he was selling. I feel like he got me what I needed and not what he wanted to sell me. I am happy with my experience and would not hesitate to send anyone in to get whatever electronics they needed.

Derek Rebuck

Got helped by team lead Evan. What a guy. Someone give that man a raise!

Chris Gussenhoven

They were out of stock on many products. Attentive service though.

William S

My wife and I needed to pick up a laptop for her job. The salesperson was very helpful in going over there features. The key to get fast help us going during the day on a weekday. I've gone in the evening and waited a long time for help

Brian Fisher

Great store, friendly, well trained staff. Support brick and mortar!

Hilda Martinez

The salesman was very helpful. He asked us if we needed help and actually went and got the product we were looking for. He ,also, checked other Best Buys acoss the state to find something else we were looking for.

Larry Seals

We went in for 2 laptops.One for me to play on and one for wife to do bills etc...on.We told them and they told us why this one and not that one and showed me to my cheapy

TheBusinessDude

Its has good stuf

Toni Emrich

I was inquiring about getting away from cable. The young man talked me through all the options I asked about so I could make the choice best for my family. No pressure, didn't try to win me over on any particular brand or service. It was greatly appreciated

Jake Casteel

The associate Travis said my girlfriend couldn't trade in a laptop even though it met all the specs it asked for on the website because the RAM wasn't "upgradeable" keep in mind it had a 2GB and 4GB stick making 6GB total. I wasn't with so I couldn't talk any sense in to him, she tried to but gave up after insisting several times it was upgradeable (as if that even matters, all it asked was that it was at least 6GB to trade in, no where does it say it needs to have the option to add more but whatever). When she got home I took the 2GB stick out and replaced it with a 4GB out of my current laptop, so it had 2 4GB sticks, we booted it up and it said 8GB total. So how is that not upgradeable? We sold it for more on Bisman later anyway but wasted her time and put a bad taste in both of our mouths all because the associate didn't know what he was talking about, thanks again Travis. TL:DR - Employee in charge of knowing what a laptop trade in is worth doesn't even know computer basics.

David Pshenishny

This store is decent sized with most of the products offered in store. However the customer service is hit or miss. Sometimes you have to wait for the employees to finish talking amongst themselves while you stand there in line waiting. I’ve spent thousands at this location alone and have been a long time customer. I should never have to wait when there is not a line.

Bill Miller

After standing around 10 minutes or so waiting for someone to help me. He took me to the area looked then said lets go ask this other person. She then took me to the same place and then told me they do not have what i was looking for. She then tells me to go online to Amazon and order it from them. The second star is for her suggesting that. Thanks for the help. Guess i will be shopping on Amazon from now on.

Sheíla Hoffer

Great service and selection!

Stephanie Haydocy

They did the best the could to help us with our car stereo conversion without installing it for us. They took the time to look and directed us to another store that had what we needed. They did a great job!

Dave Brandt

They have young guys (30s)waiting at the door to help old people who are stupid (50s) about which phone cords and chargers or whatever you need. They don't talk down their nose at you like your company's computer guy does. I'm 58 (in human years.)

Rona Moore

DONT GO TO TO THE 256 LOCATION THEY WANT YOUR MONEY BUT DONT WANT TO ACOMMODATE THE CUSTOMER! DONT GET THE GEEK SQUAD MEMBERSHIP ITS A WASTE OF MONEY! I SPOKE WITH THE MANAGER DUSTIN AND HE JUST WAS ROBOTIC IN WHAT HE HAS TO SAY TO A DISGRUNTLE CUSTOMER. BEST BUY IS OVERRATED I WILL START PURCHASING MY TECHI ITEMS ONLINE CHEAPER ANYWAY!

Ryan Morich

Wow!! The store was extremely busy but we were helped immediately and got everything we needed! We asked Dylan about a tv that wasn’t on display and he knew exacty which one we were talking about. He found everything we needed in like 5 minutes checked us out all while training someone and answering questions on his headset. Please promote this man to store manager!! 5 out of 5 stars, will not shop anywhere else!

r nash

Best Buy made a corporate decision to offer refunds for items returned within 15 days of purchase. All purchases returned outside of that Best But may offer customer store credit. I tried to return a gift I recieved yesterday but purchased 25 days ago. The box had not been opened and was as if it had just been removed from Best Buys shelves. Best Buys selections were slim to none leaving me no option that was not slated without an inconvenience to myself the customer. Every offer was in Best Buys best interest not customer satisfaction. "Best Buyers beware!"

David Guzy

Went in to buy a Switch and about 6 games. Asked for assistance. No one helped after about 10 minutes of asking. They were not busy. About 10 employees standing around and no more than 3 customers. Went down the street to Target and spent about $800 there instead. Poor store management cost them a current sale, and my future business.

Mark Andresen

Sent us home with the wrong monitor. 30 mile round trip.

Shultz Gray

I just love their electronics and very good shopping

TJ Roundtree

Kinda hard to get help. Even when it's slow. They have a decent selection tho

Tim Heidrich

Great customer service. Very knowledgeable.

Ashley Marshall

Customer service was great! Jesse/Jessie (not correct on the spelling) was very helpful when it came to finding a tablet.

carlos Perez

Associates are always helpful and knowledgeable. The managers here are the best in town. Always willing to go the extra mile. That is why I always go to this Moore location for mybelectronics needs.

Rebecca Caldwell

Knowledge helpful associates & Geek Squad.

Tyler

Went in looking for a go pro but wasn’t sure exactly what I wanted. The associate Tony helped me out and I found the go pro I wanted and was able to explain the differences between each and also helped me with accessories. Was even asked by other associates if I needed help while waiting great Best Buy everyone was very helpful and friendly. Thank you Tony!

Jessie Griffith

Very helpful staff.

Geoffrey Steinman

Parking is GARBAGE. But the employees are knowledgeable and helpful.

Melanie E

I liked being able to order something and pick it up at the store. I dislike that the selection of in-store items is skewed towards apple accessories.

Katherine Demeo

Great customer service

Brandon Easter

They have a great selection, probably the best in Charlotte by far.

matt haskins

They have great customer service in the store but trying to talk to an actual person on the phone is damn near impossible. Had to call corporate and then they got thru to someone for me somehow.

John Doe

Staff Has always been friendly and very knowledgeable anytime I've come in.

Christine Kirsch

Tim helped us select a new microwave. He was knowledgable, polite and helpful. He gave us time to discuss out decision and answered our questions.

Clyde H.

Impressive inventory, online shopping and pick up at local Brick & Morter. Online help with product questions. Very competitive pricing.

Tony Hill

Best place to go in Gresham if you're looking for electronics, assuming you are not the type to buy everything online.

Garrison Parthemore

I enjoyed my visit and got some good deals. The lady at the cashier was very nice. I think they have a great business model. The parking lot looks full but when you get inside it doesn't seem as full.

Jennifer Combs

I wish google maps would have separate categories for places like this and restaurants because their movie selection was top notch. They had movies that I haven't seen in stores for quite awhile so that was awesome but that's it. The service was okay. We were profiled based on how we were dressed while in the store. Every five seconds there was an associate asking if we were finding everything alright especially once I was holding a couple of movies that we decided not to buy. The store was clean and had a really good selection of kitchen appliances. It's in a good location in the strip mall with a huge parking lot. All in all it was okay.

Mario Fragela

The information I got from the Intel rep and the HP rep was paramount. Kudos to you.

Ted St. Michel

Had a great experience upgrading our phones, despite Verizon. Saw some great deals on TVs so may go back! Very helpful and patient staff, thankfully!

Some Dude

Pretty standard Best Buy store, good selection, fairly helpful employees. I had to knock it down to 4 stars because no one could find an item that they definitely had in stock. After being told they didn't have the item, I ordered it on the Best Buy app for store pickup and they magically found it within 20 minutes. Other than that one item they have been great.

Jesus Saves

Wonderful customer service

Pam Horkan

Best Best buy I have been to. Helpful associates that actually approach and ask to help. Not pushy. Knowledgeable without making the shopper feel stupid. Inventory was great and if out is something more than willing to find in another store or to order and get it to you fast. Service oriented..not just there to hang out and get a check. Had everything I needed and was in and out and happy.

Will Larry Jr

Prices are ALMOST as good as the Exchange during their "Sale Season".

Gary Meadows

very disappointed. I tried to return a printer that wouldnt work. I had my receipt and the extra warranty protection. all they would is give me a store credit for the printer. the printer was only 3 weeks old. i ended up gettibg another one at Walmart.

Mixed Grill

Walked in to buy a new laptop. Knew what i wanted, but walked around comparing with other laptops., 3 employees walking around, 2 talking to each other within 20 feet, not one approached us at all. What happened to this place ? Change the name to Walmart

Elisa Martinez

Great sales a lot of the time. Open box is usually very abundant. The staff is very knowledgeable. The downside is the installation prices. To hang my tv they tried to charge 200.00 for the plan that includes everything like internet and other issues but still that is extremely expensive. I still shop here often but I do not buy the plan. They give me a tax free card just for the store so I can use it online which is awesome.

A R

Over priced. And poor selection.. bad customer service

Cheryl Hicks

Everyone is always so friendly and helpful.

Susan Seals

Love the Moore location. I was in and out in no time with exactly what I needed.

Cody Sharff

Great technology and gadgets

Tony O

I did most my xmas shopping the weekend before and they were super helpful. It was like I had my own helper to shop.

Mary Hinx

Bought my son an X-box One here a couple weeks back and it was a painless process. Video games can get quite pricey but it keeps him happy

Elayaperumal G

Its a nice size store and has many offerings. Finding parking may be bit difficult being close to center town.. but plenty of parking available in front of store and around the building..found the staff helpful locating things.not much to complain during the 2 visits recently

eric thompson

prior to moving to warwick i called ahead after buying total tech, and asked if they could work with my model of bmw, they said yes. i schedule an appointment a month out and purchased what i needed. when i arrived i went to best buy 3 times and no one was ever in the auto tech bay. the day of my appointment i showed up and again no one was there. i left and came back again, and no one was there. i walked to the geek squad area and talked to some manager with a beard, he explained someone was hurt, and i should have been called. i wasn't, nor did they email me. he called me the next day and we scheduled an appointment for 2 weeks later, saying 2 techs will be in that day. my appointment was may 22, and i show up, and again the bay is closed. i go in and ask, and the guy says the techs were no shows, and that he tried calling me. he didn't call. i showed him my phone. i will not go back to this place and strongly encourage others to look at other shops. i bought the total tech package, and so far it's been a total headache.

Aaron Que

Only store I cant get help at. Maybe its because I'm all tattooed up? It's kinda nice!

Jerry Saude

Didn't have what I need today but tried.

Seth Atkinson

Honestly, just order from Amazon, if you don’t know 100% what you’re looking for, you aren’t going to get help here. They are never on the floor, the products they stock suit on the shelf too long so they have to make sure the average cost is $100.00 so they have no selection. For instance to mount my kids 32” TV I wanted a full motion mount, they had one choice for $90.00. Now if I’m mounting a 55” TV 30lbs I might look to spend that, but I am not going to spend that for a 10lb 32” TV. Amazon $20. I needed a game system not stocked on reachable shelves, waited 25 min for someone who never showed up, went home ordered from Amazon for $10 off waited two days to my door... go to Amazon.

S Harper

Great customer service

Rex Holdren

I compare every electronics place to Service Merchandise. Nobody has yet to measure up. BB is not bad but the sales team either jump on you before you hit the dept or you have to hunt them down and it's way to expensive to get something repaired there

Michelle Hairgrove

Ordered a tv for memorial day... had the delivery set up for a couple days later... delivery window changed 4x without notice(I only know bc I was constantly checking info online so basically it ranged from 12-8pm) , tv was finally delivered and the box was slightly damaged... didn't really worry about it too much but when I opened the tv and set everything up, I took off the protective coverings and the screen had been shattered. I called the 800 number and was told I had to go into the store to set up delivery of a new tv and removal of the old one....I tried calling the best buy near me and after 20 minutes on hold I hung up and drove about a half hour to the closest best buy only to be told they couldn't help me and to come back tomorrow bc the computer needs to update my order status...I don't think I'll be purchasing from best buy again. This has been a terrible experience and a huge waste of time.

sandy golding

Very fast and efficient friendly and helpful

Erika Herndon

They ate very friendly and helpful!!!!

David Irwin

Very helpful and friendly staff. Always enjoy coming here for my electronic needs!

Priscilla Hammonds

I found the employees that I dealt with very warm and friendly.

John Morgan Jr

Very satisfied with the service I received store representative was very helpful and assisted with the setup of my new card

Aaron McGlone

Clean and very easy to search

Andy Eline

Despite the convenience of online shopping, a visit to this location is always pleasant and worth the trip. Customer service went the extra mile for a return and it's always great to talk with helpful, knowledgeable, real people about tech purchases. Thanks to everyone who helped us find what we needed (& more) during last night's visit.

Ryan Kunz

Amazing selection of technology

Andrew Osborn

Clean, well staffed store. Good pricing and rewards programs but local geek squad is terrible. Charged extra & never fixed a delivery setup issue on my combo LG OLED surround sound where they cremped and rounded my power cable. Never heard back from mgr or tech to resolve.

Michael Hanna

I just bought a new windows software for my laptop price was 140$ and Amazon was selling the same thing for 120$. So, they did matching price. Was my 1st time see matching price, so I like it

SELINA GUTIERREZ

I always come to this best buy. nice people. work with steve at Verizon there. he is awesome.

jose rivera

Electronic they are good

David Carroll

Needed a screen protector. Rob Was called over for the install. Was super nice. Very customer oriented. Thank you.

John n Rebecca Mullins

Staff is always super helpful, but if your not sure where something is might be best to go up front and ask. I find it's hard to find available staff to help make sure your getting the right product. However this also means they are willing to take time with you wjen it's your turn and don't throw you into an area. They always want to make sure your comfortable with where they left you and what you found.

Robert Sisco

I like Best Buy for the tech expertise of the sales staff. I bought an Asus tablet there and needed a little tech assistance. The sales guy showed me what I needed to know on a floor sample. I bought some other needed items, too.

Zack Walton

I’m a 4-year best buy vet, from 2009 to 2013. I was part of the Connected Store demo in the Pittsburgh market. I was a Rep 2, worked in Geek Squad, Home Theater, and then HBG Supervisor. I’ve been in dozens of Best Buy stores. I have never been more frustrated trying to get help and then with my help than I have at this location and the River Gate location. Today, I waited in the Computers department for more than 15 minutes. During that time, I saw a Customer Service associate and Best Buy Mobile associate with customers. Otherwise, the other 3 or 4 employees were grouped together talking. After all of that waiting, I asked the group if someone worked in Computers, and someone came to help me. His name was Max, and he didn’t sell to me, but asked “you know what you want?” No other questions. I genuinely hate going to Best Buy in Charlotte.

Chad Martin

Great customer service

Chris Hoy

I've been standing in the auto audio section for 30 minutes and I can't get anyone to help me. All I want to do is buy a stereo and get it installed. Three guys have went looking for someone who works in this section but can't find anyone needs I guess.

Cheryll Bronzich

I ALWAYS have a hard time getting assistance at these places. I asked an employee for help and he turned to another employee who was already helping someone. He felt it was more important to rearrange the phones in the case rather than help a customer. Took me 15 mins. to just get something out of a case.

Haku Boshii

Good place to go if you cannot wait for Amazon to deliver what you need... A little more pricey then online but if you need it now, you need it now...

MR MR

It's not a very big Best Buy, but it has all the things that you need. I have been there quite a few times with the kids checking out the latest gear when I'm going over to Trader Joes. And had a great time. The staff is always friendly and helpful. I haven't had any issues with them. Keep your eyes peeled for open box items to, you can find some great deals on some returned items.

stephany beachler

Great selection,but didn't have a case for my newly bought $200 earphones

Dahlia Ramos

I love my Sony speaker a bough from this place, and if I go in the store there always someone ready to answer your question.

Chase Spear

It's a Best buy. Nothing fancy. Nothing you shouldn't expect.

Janette Miller

Online pickup was easy and fast

Kristine Caton

Nice big clean store. Employees are friendly and knowledgable. In and out with exactly what I wanted.

Brittany Edwards

These guys know what they are doing when it comes to routers and modems.

Cati Lee

A little bothered by the fact that after standing in a line for about 20 minutes someone came up to me and said that the only way we could be seen is by appointment, when in the past I’ve walked in for geek squad with no appointment and was seen with no problem. Wasn’t informed that the geek squad has separate hours than Best Buy, hence it is in the same store. I’ve done business here in the past and don’t have much intention on going back

Jaycee McCain

Great service and great staff. Great advice and assistance. I will be returning to this location

Bob Brown

The best brick and mortar tech store by far.

Michael Hardman

This is a chain, so you pretty much know what you're getting from a product perspective. I always do my diligence and review studying at home before coming in, so I rarely ever need much assistance. But I will say that the sales crews are generally good about not bothering you if you tell then you're good and just browsing, which is a plus. We've bought our fridge, tv, and several small household electronics here. The service is generally good.

Matt

The store (Bismarck, North Dakota location) was a typical beat buy with friendly and seemingly helpful staff. However, I took my wife in to see if they had an unlocked Pixel 3 since she needed a new phone and had decided to try that. I was told they didn't have any in stock and being from Minot, ND I asked if they could look and see if that Best Buy location had any in stock. The sales associate told me they didn't and asked if I wanted him to order one for me, which I declined. Later that night at my house in Minot I looked on Best Buy's website and low and behold the Minot location did have one in stock. Not very impressed to say the least.

Lynette Ford

Helpful and friendly staff. With their help, quickly found what we needed.

Sydell Lewis

I did not know you need an appointment to see the Geek Squad. He squeezed me in and I am so grateful.

V Green

Staff is always helpful and the warranty program is great for kids with electronics.

Greg Wilbur

Called to ask about product availability, was accurate and easy to find. Would highly recommend

Jennifer-Sophia

Excellent selection. I got a great deal on the tech I wanted. Josh was the salesman and he was very knowledgeable. The down side is the amount of time I spent there. It was 2 hours due to issues with their system. Overall I am satisfied.

Dana Schaffer

Very friendly staff. Super helpful. Had what I needed at a reasonable price. Couldn't be more happy with my experience here.

David Folk

Good people there. I just bought the s10+ and can't remember the kids name but he was great. Got through pretty quick.

Jose Cardoza

excellent customer service

Sara Davis

The people here are always quite helpful. They are authorized by many carriers for cell phones. We have gone here quite a few times for our upgrades as the wait is shorter here than a weekend at our carrier.

Krishna Kotapati

Always had great experience with the staff. Good selection of products.

Tara Shores

Started out really great, then had a issue with the delivery. They wanted to deliver it a week after promised. It has all been taken care of now and they were wonderful! Thank you!

Joao Oliveira

Great customer service

Jonn Andrews

Alll latest techo stuff

Mr. TN

Staff is friendly, good range of products. Also, they price match without complaining. And believe it or not, a lot of times, they do have the best price or at least competitive price.

jacob manion

Hate that place over priced or dont carry it I will never go there again but like always it might be for some folks but not me. good luck and happy shopping

Tarra Meyer

Very helpful clean store

Perry Robinson

Plenty of helpful people. Plus one guy who was a customer and he was more informative than some of the employees

Jakxon Wolfe

Great location, all of the staff was very helpful and extremely knowledgeable about camera's, laptops, and TV's (the three things that we went to look for). I definitely recommend this location!

justin macke

Wanting to charge $200 when you know the problem of your computer is bullship

Kevin Novell

Good enough big box store

Tina Sturm

Helpful staff. I took in a portable charger that we purchased there years ago and he showed me ones just like it. knew exactly what I needed.

Diane Croll

Excellent service, happy with new landline phones

Jessica Mensing

You can find some deals, decent selection of items. Employees always asking if you need help

a work in progress

Shannon was absolutely the best. Wonderful customer service. She really listened to what we needed, made great suggestions and was super patient.

Courtney elaine cline

People are very nice and helpful to all needs

Susanne Moore

Knowledgeable employees veryy helpful. Great customer service

Rusty Fuller

It's a Best Buy. Teenagers selling you electronics until they go to college. Great as long as you know what you want.

Devonshire Church

Great electronic entertainment box store that will match major online prices. I buy all larger purchases from them in case I need to return them. Hassle free returns and great customer service.

John Corvese

Found everything we needed!

linda chiarini

Poor service lack of interested staff

Rebecca Hillier

Easy return policy...we were in and out!

Jean Webb

Customer service at it's best.

Slique RAF

Only second time going to this location but it was a pretty standard experience. The staff was friendly enough but it was late and they were interested in helping me make a quick decision. The store layout is different than what I am used to from other Best Buy stores but still really clean and organized.

#Squad_ Goals

John was awesome, he was very knowledgeable about the service I needed, very pleasant to work with and he went above and beyond the call of duty to assist me and my note 3 Samsung Galaxy phone. I'll be back always.

David Machek

Will never do business here again, horrible customer relations, delivery on any appliance is always 3-5 hours late. Canceled my order.

Robert Vonada

Bought everything I needed to build a gaming computer they even had a case, i wish they had more of a selection of cases in stock though.

Dalton Perkinson

Much better that they changed your approach.

Nicole Carrelli

Devin was extremely helpful and efficient. Thanks for the excellent customer service!

David Zalek

I had several things I needed to speak to a professional about for advise and again I was not disappointed! They told me what I already knew and gave me direction rather than trying to oversell me on products I didn't need! Impressive is how I describ my visit and yes I did purchase an item that I researched beforehand and it was the same item the associate steared me to!

nyeela Johnson

Had to make appointment to see Geek Squad. Who very very courteous and knowledgable Blaine in electronics was patient and helpful

Kathy Reinhold

They are wonderful there. I will definitely be going back when needed.

Marty Pearce

The bestest BUY that simpill

Mark Nicholas

Verizon rep, Michael, was truly helpful. Thank you.

John Reichard

If it has to do with electronics Best Buy is the place to be.

Jose Valencia

Really fast service. Was in and out quick!

Jon Pope

Employees couldn't be bothered. They sold me on the leasing option without informing me that I'd be charged an extra 100 dollar non-refundable leasing fee. When specifically asked they said I would only pay the price of the item and nothing else. Feels like they cheated me out of 100 dollars and lied to my face. Not a great experience.

Keith Mason

Great place for accessories for computers iPhone iPad cell phone sales and accessories stereo equipment and accessories

Leland Travis

Very helpfull

Vinod Kuwar

As usual best place to buy electronics in US. Pretty much everything you can get here, associates were helpful and eager to help you and few of them even volunteered to help without asking a question. Went to check for Dell xps laptops but couldn't get any there

Angelica Kays

One of the best experiences I’ve had! My iPhone 6s had almost completely died so I was getting a new phone. Worked with Gabe R and he was absolutely fantastic. The whole process took about 2 hours between passwords and getting a new plan and transfers and he was so patient and funny and just overall so beyond helpful. Definitely recommend going here you won’t be disappointed!

John Wise

This was not one of Bestbuy's finest moments. Their message indicated that my online order was ready, but when I arrived for pickup they couldn't locate the item After looking for 15 minutes, they determined that the item was returned to the warehouse in their cart because it was overlooked. Another five minutes or so and they brought it out to the counter. When the pickup person was available she finally gave me the item. I am glad to have it, but I hope they do better next time. My advice is only buy big things so the guy can find it in his cart...

Phyl Grandchamp

I wasted my time with the Geek Squad. I’m sorry that I drove 45 minutes for my scheduled appointment and the person taking care of me had absolutely no personality nor manners. That’s why I have no name to post. She didn’t introduce herself and appeared bothered that I was there. She didn’t look up the notes that were taken by Apple as Apple assured me they would. She quickly diagnosed 1 of my phone’s issues & sent me on my way. I felt like she was rushing to be done to get back to whatever she was doing when I entered. Plus I feel companies should have rules on gum chewing.

Susan Fain

Very helpful, sales lady very friendly .walked out of store happy

Tal Hay

Employees there don’t care. I was looking to buy a coffee maker/grinder/etc., so I walked around the department with the appliance in my hand looking for an employee. There were 4-5 employees sitting at the pick up desk doing nothing, when I walked towards them they all looked away or scattered. I found someone else and asked for assistance, they said someone else will help me. 15 minutes later with no help, I walked out. Luckily Bed Bath & Beyond is around the corner. Bad experience.

Skip Beeman

Wonderful customer service, helpful staff. Was able to answer any questions and even engage in conversation about my potential and eventual purchase. Would visit again!

Thomas J Toolan

My grandson brought me & found exactly what he wanted.

Aaron Hollinger

The staff at this Best Buy are knowledgeable and friendly. I've never had a problem here. Their prices are good and they do price match. Personally there are quite a few electronics that I won't buy without seeing in person (televisions immediately come to mind).

Lynn Haley

I was totally impressed with staff, service and fridge I purchased. I was greeted quickly by Logan. He was totally prepared to answer all my questions. He was respectful and knew what he was doing. Long time since I made a big purchase from Best Buy. It is so much better. The Geek Squad delivery was the best ever. Will come back.

Dakota Minear

Great customer service and everyone is always helpful!

Dennis Speller

I can get lost in this place!

Bob Bobertson

They don't care. The service hear is terrible. They don't answer their phone. If they do, they hang up on you. If you go their looking for a product the staff will simply ignore you or simply be unwilling to help. I'm amazed this store is still in business with this kind of poor service. Their car audio is the worst. The installers don't know anything about the equipment and their installs are sloppy.

David Coffey

Good clean store and great stock on all items. Great customer service

Janie C

Not too congested. In and out quicker than anticipated for an online pickup order. Pleasant staff. Help offered just enough, not every time I walked to a different area. I'll continue to drive the extra miles to receive service as I did here.

Breanna Harmon

Went there to buy a new camera, but their selection was small and most of the test cameras did not work.

Corve' Ransom

I have used Best Buy for many years now for my appliance and PC needs. Very customer oriented, friendly, professional service. Their pricing can't be beat and their associates are always friendly and will take the time to make sure the customers needs have been met. No pushy sales tactics.

Sean Fisher

There was a guy here who was ridiculously helpful when helping my girlfriend to get a new phone. Super nice guy. I want to say his name was Gabe but I can't remember. Had glasses, worked in the cell phone area. So extremely helpful - really made what can be a difficult trip to the store very painless.

James Bell

This was my first time here! Everybody was very helpful and polite super friendly!

Steve T

The guy that waited on me was very knowledgeable and helped me out tremendously I am totally very happy

Stan Williams

Staff are very knowledgeable, helpful and polite. Prices are best of local brick-and-mortar businesses. This is my go-to store for any electronics.

David Yunker

Extremely knowledgeable sales person when I went in to buy a router.

Trevor Drawbaugh

Very open selection and helpful staff! Can find almost anything you may be looking for here.

Mike Lamarra

Staff was very helpful in answering my questions. If one person didn't know, they went and got someone who did, and helped me make a decision on a great camera

maryanne scungio

I purchased a suite of appliances and a 55" TV, Brett Staudt was my salesman and I highly reccomend him. He is the manager in that area and is very knowledgeable and so pleasant. He introduced me to the tech support program and the rewards program, both excellent savings toward my purchase. Love the installation team and most of all my products!

Cadillac Mafia

DO NOT PURCHASE ANY TYPE OF INSURANCE THROUGH BEST BUY!!!! i bought the 2 year insurance plan for my phone last year and they took my money for it but only gave me the 1 year plan. Took me days of fighting with them to realize they messed up! Then when my phone breaks i called and they said to wait until the galaxy s9,s10 series come out so that my deductable would go down, last time i paid $180 for a recycled replacement now after the phones been out for over a year or 2 they RAISED my deductable???? To $190? How does that even make sense. Crooks and unprofessionals. Do not ever buy any insurance through them, they tell you what you want to hear so that you buy it but then flip the script on you. Ill never buy anything from this place ever again which is a shame since ive been shopping here since i was a kid with birthday money....20 years being a loyal customer paying thousands of dollars to be talked to like a child on the phone, saying the price went up because its a thousand dollar phone....funny their online price is half that now so raise the deductable for that money difference the need to try and make up. I work for a remodeling relocation company and we purchase daily for setting up model homes with electronics but this business in general just lost a big customer. Wal marts better

Antoine Johnson

The geek squad took a little extra time getting my laptop back to me the store was great

mitch glass

What can I say about this Bestbuy besides make sure you do an instore pickup if you plan to buy something. Cause if it's not on the shelf, or you need someone to get so.ething for you itll take 30 minutes before you have to ask one of the 15 people standing around by the phones for help.

Raheem Robinson

The sales associative was very nice and helpful. I also appreciated the fact that they were patient and knowledgeable of the merchandise.

Loraine Coutu

Very helpful staff

Philip Craft

Friendly and knowledgeable staff. If its your first visit to this location, traffic surrounding Crabtree mall can be hectic.

Katrina Wainwright

The Young Man Nathan was so very helpful and patient with us..excellent customer service..

Whitney Rowe

Its a Best Buy. Its useful if you need to buy electronics immediately (like laptop charging cables... )

Craig Ruginski

Great selection of Sony TV's as well as sound bars and toys for our new 65 Sony. I cannot wait for the latest set up. I will shop here multiple times

Chris Brown

Stopped to buy a tv. Where we're the sales help when you needed them? Had stopped by the day before to look and the sales people were on you like flies on s##t!

Dennis Woodring

Did some online research on indoor security cameras to monitor my wifes older parents. Went to Bestbuy to talk to someone in person. Had the privilege to be assisted by a young whose first name was Evan. His badge indicated he was a sales team leader. He answered all my questions and actually pointed me in the right direction on what system to purchase. Took it home and it was so easy to install just like I was told. Works great the the video is awesome. Thank you Evan.

Brandy Townsend

Cashier was very nice. The rest of the staff will sit and talk amongst themselves while they see you searching for something. Management does not follow policies regarding price matching and when you tell a child you will honor a price, send them to dig through 4 boxes then find an excuse suck as one missing letter in an item to not sell it to them its disgusting. Then sit there and watch a child heartbroken and still say next to people in line. Wtd

Dennis Burns

I've had pretty good success at this location. There is one guy mid 20's with short blondish hair in computers that is very knowledgeable, and the guys in magnolia are helpful as well. I wish they would price match better though. Some employees/mgrs are more helpful than others.

Tyler Ellis

It's a best buy

Corey Bossert

Nice, neat, tidy and clean. Shelves were well stocked in the departments I was in. Help was abundant but not overbearing.

Arielle Beebe

Staff was extremely helpful, fast and pleasant. After the item I was looking for was sold out on the selves the employee looked in several places in the back for me, then called another store for me to have the item I needed pulled off the shelf and placed on hold for me so I could get exactly what I needed without waiting at the other location. Even though this location was sold out of what I needed (to be expected in any store around the holidays) they went above and beyond to make sure I could get exactly what I was looking for so they definitely deserve 5 stars☆☆☆☆☆

Jen Stewart Barrett

Sometimes staff forget when customers are around, hello them. They figured it out eventually. Once we had their attention they were very knowledgeable. Management would be proud of them for trying to sell me an alternative when what I needed was out of stock, but what they showed me meant more apps on my phone. No thanks!

Unique Cornball

Best of the Best buys in RI. I go here often for a reason. Ask for Jerome Haha. Or listen for my broski. Lol!

281 Cubicinch

Average store. Nothing either bad or good. About what you would expect from a big box store.

Jason Cooper

Best display of electronics available. They are great at selling you on things you weren't sure you wanted.

Alper ÇIRKAN

You can find lowest prices for many brands...

glen thomas

I've had great customer service here!

Justin Souder

They know there stuff

John Boone

Other then their continued lack of stock and carying of the products I'm looking to purchase they are very helpful on the items I have purchased of the years. Great staff, though I get asked at least 10 times by staff if I'm doing ok; I'm fine, I want a button that says I'm fine the first time in asked so I don't have to deal with the constant interruptions while reading about a product.

J&W

Pretty nice store and the Employees were very helpful. But NO Military discounts is shameful they deserve to get discounts. It's sad not many people do give them, and I think everywhere should

Cynthia Fornwalt

Very nice customer service. Returned a cell phone no problem.

Jason Eldridge

Went in there for Greek squad and didnt deal with them I had to deal someone Els that didnt know what the hell he was doing I will not be back at this one

Walter McDougal

Helpful sales associates.

James cheady

I always go to best buy to get good electronics.

Michaela

Ignorant. Was planning on purchasing a car audio system,the employees were so rude literally just chatting amongst each other. I just wanted to know if the radio and speakers were compatible with my car. Should say thanks now I'm gonna keep the 300 in my pocket cause I will not be back.

Alex Gillott

Received prompt service from a representative that seemed to be into what he was doing so he knew what he was selling. I feel like he got me what I needed and not what he wanted to sell me. I am happy with my experience and would not hesitate to send anyone in to get whatever electronics they needed.

Derek Rebuck

Got helped by team lead Evan. What a guy. Someone give that man a raise!

Lou

I cannot say enough about Best Buy. Its my favorite place to shop for electronics. They have a great price match policy, the associates at this store are so friendly and their rewards program is excellent. 5stars

William S

My wife and I needed to pick up a laptop for her job. The salesperson was very helpful in going over there features. The key to get fast help us going during the day on a weekday. I've gone in the evening and waited a long time for help

Brian Fisher

Great store, friendly, well trained staff. Support brick and mortar!

Carolina Cuesta

All tech you need go to Best buy

TheBusinessDude

Its has good stuf

Toni Emrich

I was inquiring about getting away from cable. The young man talked me through all the options I asked about so I could make the choice best for my family. No pressure, didn't try to win me over on any particular brand or service. It was greatly appreciated

Paradise Barclay

Great place since Radio Shack been closed down I chose Best Buy love it they have everything that I could possibly need and anytime anyone asked me where to go my first and only choice is Best Buy stay in business guys see you soon

David Pshenishny

This store is decent sized with most of the products offered in store. However the customer service is hit or miss. Sometimes you have to wait for the employees to finish talking amongst themselves while you stand there in line waiting. I’ve spent thousands at this location alone and have been a long time customer. I should never have to wait when there is not a line.

Penny Vagle

Good store w/ lots of selection. Staff really try to help you find what you're looking for - check shelves, check computer, find other local store that has what you're looking for. Just one flaw - help is scarce in areas like appliances and you have to wait to be helped. Other areas seemed to be better staffed.

Sheíla Hoffer

Great service and selection!

Stephanie Haydocy

They did the best the could to help us with our car stereo conversion without installing it for us. They took the time to look and directed us to another store that had what we needed. They did a great job!

Aaron Betts

I install smart electronics for your home

Curt Bray

They have a very good geek squad there and they know exactly what their doing

Rona Moore

DONT GO TO TO THE 256 LOCATION THEY WANT YOUR MONEY BUT DONT WANT TO ACOMMODATE THE CUSTOMER! DONT GET THE GEEK SQUAD MEMBERSHIP ITS A WASTE OF MONEY! I SPOKE WITH THE MANAGER DUSTIN AND HE JUST WAS ROBOTIC IN WHAT HE HAS TO SAY TO A DISGRUNTLE CUSTOMER. BEST BUY IS OVERRATED I WILL START PURCHASING MY TECHI ITEMS ONLINE CHEAPER ANYWAY!

Ryan Morich

Wow!! The store was extremely busy but we were helped immediately and got everything we needed! We asked Dylan about a tv that wasn’t on display and he knew exacty which one we were talking about. He found everything we needed in like 5 minutes checked us out all while training someone and answering questions on his headset. Please promote this man to store manager!! 5 out of 5 stars, will not shop anywhere else!

Mark Andresen

Sent us home with the wrong monitor. 30 mile round trip.

Tyler

Went in looking for a go pro but wasn’t sure exactly what I wanted. The associate Tony helped me out and I found the go pro I wanted and was able to explain the differences between each and also helped me with accessories. Was even asked by other associates if I needed help while waiting great Best Buy everyone was very helpful and friendly. Thank you Tony!

Jessie Griffith

Very helpful staff.

Katherine Demeo

Great customer service

Christine Kirsch

Tim helped us select a new microwave. He was knowledgable, polite and helpful. He gave us time to discuss out decision and answered our questions.

Garrison Parthemore

I enjoyed my visit and got some good deals. The lady at the cashier was very nice. I think they have a great business model. The parking lot looks full but when you get inside it doesn't seem as full.

King trent

This place is not to good they have a lot of good stuff but they over price big time they have playstation games and xbox games and PC games but they cost way to much they have playstation controller's and xbox but some are like 100 dollars and more ot insane they are way to much games are like 60 and there not even new not good and couldn't find stuff u need but they have alot of stuff might bot find everything you need but you will find some good stuff.

Clint Baker

Very helpful

Ted St. Michel

Had a great experience upgrading our phones, despite Verizon. Saw some great deals on TVs so may go back! Very helpful and patient staff, thankfully!

Pam Horkan

Best Best buy I have been to. Helpful associates that actually approach and ask to help. Not pushy. Knowledgeable without making the shopper feel stupid. Inventory was great and if out is something more than willing to find in another store or to order and get it to you fast. Service oriented..not just there to hang out and get a check. Had everything I needed and was in and out and happy.

Mixed Grill

Walked in to buy a new laptop. Knew what i wanted, but walked around comparing with other laptops., 3 employees walking around, 2 talking to each other within 20 feet, not one approached us at all. What happened to this place ? Change the name to Walmart

A R

Over priced. And poor selection.. bad customer service

Nixzali Salcedo Pena

This place is awesome! The staff was very professional and assisted me with the product selection. I like their prices and the wide selection of electronics in the store.

ashton

Bought brand new Apple laptop and just stop working and mown i have to pay for repairs and Best Buy won’t do anything.

eric thompson

prior to moving to warwick i called ahead after buying total tech, and asked if they could work with my model of bmw, they said yes. i schedule an appointment a month out and purchased what i needed. when i arrived i went to best buy 3 times and no one was ever in the auto tech bay. the day of my appointment i showed up and again no one was there. i left and came back again, and no one was there. i walked to the geek squad area and talked to some manager with a beard, he explained someone was hurt, and i should have been called. i wasn't, nor did they email me. he called me the next day and we scheduled an appointment for 2 weeks later, saying 2 techs will be in that day. my appointment was may 22, and i show up, and again the bay is closed. i go in and ask, and the guy says the techs were no shows, and that he tried calling me. he didn't call. i showed him my phone. i will not go back to this place and strongly encourage others to look at other shops. i bought the total tech package, and so far it's been a total headache.

Bill Blackmon

Unless you know exactly what you want when it comes to electronics, it may be wise to purchase from a brick and mortar store to see and test drive the product in person. Best Buy is the place to do this. It's also easier to return merchandise at a brick and mortar store. The variety is great.... now.... if I can only find a sales clerk to help me. Two stars off for invisible (or too busy) help staff - no way to ask questions. There are usuall a few very knowledgeable sales folk here, but many of them don't know what they are talking about.

Rex Holdren

I compare every electronics place to Service Merchandise. Nobody has yet to measure up. BB is not bad but the sales team either jump on you before you hit the dept or you have to hunt them down and it's way to expensive to get something repaired there

Priscilla Hammonds

I found the employees that I dealt with very warm and friendly.

John Morgan Jr

Very satisfied with the service I received store representative was very helpful and assisted with the setup of my new card

Aaron McGlone

Clean and very easy to search

Andy Eline

Despite the convenience of online shopping, a visit to this location is always pleasant and worth the trip. Customer service went the extra mile for a return and it's always great to talk with helpful, knowledgeable, real people about tech purchases. Thanks to everyone who helped us find what we needed (& more) during last night's visit.

jose rivera

Electronic they are good

David Carroll

Needed a screen protector. Rob Was called over for the install. Was super nice. Very customer oriented. Thank you.

John n Rebecca Mullins

Staff is always super helpful, but if your not sure where something is might be best to go up front and ask. I find it's hard to find available staff to help make sure your getting the right product. However this also means they are willing to take time with you wjen it's your turn and don't throw you into an area. They always want to make sure your comfortable with where they left you and what you found.

Haku Boshii

Good place to go if you cannot wait for Amazon to deliver what you need... A little more pricey then online but if you need it now, you need it now...

stephany beachler

Great selection,but didn't have a case for my newly bought $200 earphones

Janette Miller

Online pickup was easy and fast

Kristine Caton

Nice big clean store. Employees are friendly and knowledgable. In and out with exactly what I wanted.

Jaycee McCain

Great service and great staff. Great advice and assistance. I will be returning to this location

Bob Brown

The best brick and mortar tech store by far.

Michael Hardman

This is a chain, so you pretty much know what you're getting from a product perspective. I always do my diligence and review studying at home before coming in, so I rarely ever need much assistance. But I will say that the sales crews are generally good about not bothering you if you tell then you're good and just browsing, which is a plus. We've bought our fridge, tv, and several small household electronics here. The service is generally good.

Lynette Ford

Helpful and friendly staff. With their help, quickly found what we needed.

Sberry Rv boat

Over priced junk

Will Moto704

Parking is crazy but the store makes up for all that with polite and professional staff. Always have what i need when i go there

Dorothy Fleming

Imani gave me EXCELLENT customer service!!

Michael Wright

Beautiful Experience today

Greg Wilbur

Called to ask about product availability, was accurate and easy to find. Would highly recommend

Jennifer-Sophia

Excellent selection. I got a great deal on the tech I wanted. Josh was the salesman and he was very knowledgeable. The down side is the amount of time I spent there. It was 2 hours due to issues with their system. Overall I am satisfied.

David Folk

Good people there. I just bought the s10+ and can't remember the kids name but he was great. Got through pretty quick.

Sara Davis

The people here are always quite helpful. They are authorized by many carriers for cell phones. We have gone here quite a few times for our upgrades as the wait is shorter here than a weekend at our carrier.

J Marel

Great deals & prices

suheily nieves

Always find what I am looking for. My to go place for a cel phone upgrade.

Krishna Kotapati

Always had great experience with the staff. Good selection of products.

Joao Oliveira

Great customer service

Caryn Kirk

Bought a new refrigerator, washer & dryer, and vacuum cleaner today from the Crabtree Store of Best Buy. Percell was the sales consultant that helped. He was very knowledgeable, extremely helpful, not pushy and very patient. He also price matched on the items purchased. Prior to stopping at Best Buy today I stopped at Lowe's in Wake Forest. I spent over 30 minutes looking at refrigerators. In that time not a single store employee came to offer help. I ended buying the exact same refrigerator I had liked at Lowe's. At least at Best Buy there was someone to help explain the products and answer my questions and to raise things to consider that I would not have thought of on my own.

Tarra Meyer

Very helpful clean store

Colin Patterson

I mean... It's a Best Buy. The employees here seem to be fairly knowledgeable in their departments. So this one individually is a good one to go to. Best Buy as a company does pretty well with staying near Amazon on prices.

Richard Hamorsky

Best Buy used to be awesome but have slowly slipped a little. Everytime I enter the store and need help, I have to walk to the other side of the store to find someone. The warranty and geek squad protection are still top notch however.

Robert Garver

I often shop here and find there the staff to be very helpful and knowledgeable.

George Crawley

Two and a half hours to get an iPhone 7. But the lady that helped us was very nice and knowledgeable, they just needed to have more than one person working in that department.

Tech Sales

I was a witness to an incident on 11/14/2018 where one of Geek Squads employees parked in a private parking space (posted with a 16x16) NO TRESPASSING and PRIVATE PROPERTY sign. I witnessed the Geek squad employee park there regardless. I then witnessed the owner of this parking spot return home and attempt to locate the person who parked there. The area is very strict on parking so the home owner parked directly behind the geek squad van and honked his horn to attempt to gain attention of the employee. The employee refused to come outside until he was finished so the homeowner was already inside when he exited the building he was working on. I witnessed the home owner simply ask if the employee noticed the private property no tresspassing sign and the employee immediately began berating the home owner stating "what did I hurt your ego since I didn't come outside when you honked?" The homeowner simply asked for the employees name which he refused to give to the homeowner 3 separate times stating "I don't have to give you that" and then in an aggressive and threatening tone the geek squad employee yelled move your truck now stepped towards the homeowner. This is the worst behavior I've ever witnessed from anyone acting on behalf of best buy, geek squad or any professional business. The date this happened was 11/14/2018 and it was truck number 27071. I know the homeowner personally, and the geek squad employee is lucky the homeowner is a veteran and not on active status or that geek squad employee would have his face rearranged. I ask that all who read this review, veteran or not, refuse to shop at best buy or use geek squad from now on due to this individuals behavior. This was also recorded on video and will be given to the local news outlets to ensure this isn't forgotten about, and that the employee doesn't get a chance to do this to another individual in our community. Thank you

Michael Sandoval

Best Buy always has great deals. Even if some one else has it cheaper they will usually price match it within reason. The staff is always friendly and dont push you to buy things you don't need. This is the only place I'll go for my electronics.

Sourabh Bose

Reasonable prices , deals and availability of products

J Johnson

After finding an associate to assist us while we were looking for a specific movie title, he found a copy in the stock room and it made my son's day. Checkout was friendly too.

Timothy Roth

Picked up order. Very friendly and helpful.

Victoria Thomas

Really helpful staff at the mobile counter

Joannette Odle

I I was originally at home depot in westerly to buy appliances. I was in the store for 25 minutes and nobody came over and no one could be found. I went to Best Buy got all the help I needed. Service with a smile and delivery was great!! I know where I will be going from now on. I should have known I had purchased a smart TV about a year ago from them and they were great. It speaks volumes when a customer is willing to travel 45 minutes to get great service.

Tracy Carnevale

customer service is ok, prices are competitive with other electronic stores.

JaraMoto

Just walked in today, needing help on a product and I saw 4 Best Buy staff members just sitting there chit chatting away not giving a care in the world that they had customers needing help. If I could give negative stars I would. Not impressed

Henrison Daily

I wanted over 20 mins just for someone answere me about a remote start installation schedule. At the end decided not to do it ... 2 weeks waiting time that's crazy I got it installed in the same day by a local shop in one of my vehicles and i still have another one to get installed but later on ... open your eyes big Corp you're losing customers big time.

Shane Neibauer

Never have what I need. End up going to Amazon

Amit Sharma

Very good place for all ur gadget needs.

Eileen H

Great service, friendly and helpful employees. Competitive pricing with great deals--this is all the time, not just on holidays! Had a great crowd control plan for Black Friday and lines moved fast. Great job Best Buy!

Kenny Shonk

Great products, helpful staff, limited goods on hand. Easy to pick up online order.

Wesley Ruth

Great service but everything that we wanted to buy was out of stock.

Civeticism X

Best Buy has quality electronics. If your looking for anything from a refrigerator to a tablet they'll have it. The staff is very helpful and are educated on their products in order to make the experience less stressful then needed. They are very good at trying to find out what electronic will suit your needs.

Zinn Rutherford

I visited this store to get a Leap Pad for a friend's son. The Leap Pad series if items are educational, handheld computer devices that you can download games, etc. onto for your child. There are dozens of different products. It can grow with your child well into middle school. Best Buy NO LONGER CARRIES THEM...

Marie Owens

Great store much better than Gastonia

Armand Ceniza

Best Buy has had some of the best deals for a few years now, as they attempt to compete with Amazon and not become the next Toys R Us, Radio Shack, etc.

Jennifer Saing

I came in to browse some computer components, I wasn't really expecting to buy anything. I spoke to a few different employees, and asked a few simple questions about price matching. No one could give me a solid answer, and they sent me back and forth between two kiosks for 15 minutes, until they finally asked a manager that said yes. I suppose they were really against price matching, because they were extremely rude and off-putting. I'm a retail manager, and I wasn't about to deal with their attitudes. We gave up and left empty handed.

bruno pagis

We got a lot of good advice from employees there. One guy took ten minutes to explain to me the differences in audio systems for TV sets, another helped us out with a new mobile phone subscription. They were both professional and friendly.

B. Lloyd

Just spent 10 minutes waiting for a sales guy in the tvs. Three of them at the desk. Not one stepped over to answer my questions. In fact not a single employee here said anything to me. Not a greeting, not a word. They to a person shifted to avoid eye contact. Guess where I won't be dropping $1k for a TV this year. You got it.

Devyn Schmitcke

They now know what a sata power supply is, rather than assuming I'm talking about a hard drive.

MARJE H

Has almost everything. But shredder lubricating sheet

Alexei Semper

Got great customer service, found exactly what i needed and they even held the item i wanted at checkout so i could run across the street to my credit union so i could get the money to pay.

James Grothier

Great customer service nice selection and not too packed for right before Christmas

Deborah Michelle

One of the better brick and mortar stores for electronics

toxIx Vibes

Extremely helpful, patient and friendly staff.

hen soon

This time the service was good. I has some bad experience in the past. The issues many times is about poor management.

LaVon Delzer

Salesman was great help, friendly and fixed my problem, only problem I have is....have to print out my own manual. That's rediculous

Andrea Lynn

Brad in the Mobile department was absolutely wonderful to work with. He made our transaction for two phones as smooth as possible. He was polite and cheerful. You can tell he takes pride in his job.

Samuel Woodford

This place feels like a dying store, reminds me of toys r us in the later years, great place to see with your own eyes but it just can't compete anymore

Mary Hulsman

Helpful to help find your item!

Jeffrey Martin

Lots of electronics to buy, movies, games, and even a few toys. Prices aren't great but if you buy on first weekend release blurays tend to be a few dollars more affordable.

Debbie Bowen

Service needs improvement since not enough sales people on the floor. Really good product lines though.

berkhjo .

Very knowledgeable and helpful at the reynoldsburg best buy. As opposed to going across the street to walmart to get electronics, where you can rarely find assistance.

Gabriella Cole

Managers rude and non helpful . Very unfriendly store . Employees aren’t truthful and seem annoyed to help. This is the Reynoldsburg location !!! The last three times I visited the store in Reynoldsburg it was not pleasant !

Emanuel Townsend

Electronic gold mine. They've withstood the test of time for a reason. Computers, CD's, laptops/ desktops, apple items and accessories, Samsung and other android brands, video games, etc.. the geek squad is highly knowledgeable and typically go above and beyond the call of duty with repairs and troubleshooting.

Anonymous Unknown

They helped me find the perfect wall speakers to have installed throughout the first floor of my home and now I have beautiful music in every room thanks to the knowledgeable staff who took the time to help me find the right equipment

Danial Weaver

Overall, great. Can be a little tough getting assistance. Quick with help on large purchases, like TVs, very slow to help with smaller items. Hard to locate automotive accessories. Very high prices compared to online options but if you need it now can be the best option.

Antonio Mayes

Nice place, but surprisingly real limited on other phone accessories. From what I was told they mostly focus more on Samsung and iPhone.

Tycoon9286 GameGeek

Great service very polite and informative

Brian Minton

I called and asked if they could fix my computer (it's a server, not a consumer PC). On the phone, they said they would, but when I bought it in, they said they don't fix those.

Marisol Bugarin

Would rate a 0 if possible, purchased a phone through the mobile department but when the transaction was complete the employee helping me informed me the store would be responsible for returning my old phone back to verizon. The old phone was never returned and I started receiving messages from verizon stating I was being charged the amount left for the old phone. I called into the store due to being out of state and was told to not worry about it. When I went into the store to speak with the mobile department manager he informed me I was still responsible for the amount owed on the old phone, that there was no other manager to speak with, gave me a number to call. Once I called they informed me it was only support for online purchases. I was given the run around and not given the opportunity to speak with the general manager. Trying to get in touch with higher to inquire about my experience and the mobile department manager Matt. Avoid this store if possible.

eugene ma

Reasonable price, good service!

Gina Taylor

This particular Best Buy is feeling like a store filled with Walmart workers that don't know anything or care to help you. When checking out... The guy told me his political views and that he is a Canadian citizen, calling his green card his "Trump card", so he could get out whenever he wants... Whatever your political stance, dissing the President of the United States during the President's Day sale is just terribly bad form.

Nancy Schauer

Beautiful!

Maria Martinez

Fast service when I picked my items up

Angela Oscar

Just bought my daughter a new laptop for college here but they were so busy that it took a while before someone was able to help us. They did price match for us which saved me over $100 so it was a great transaction.

candy cane

Very nice store. Employees are great!

bill holweg

Nice staff but movies are kinda expensive

Leah123204 .

I went into the best buy and i wish i could remember my girl who helped me out name but she was the bees knees and i loved her outstanding customer service when my sister inquired about the iphone xr or xs. It just really made the experience great with her positive vibes and willingness to hand out the knowledge she had about the different phones and lines.

Lila Yettou

Great store...great customer service. Prices could be more competitive.

Paul T

Good service, easy pickup and returns. I've purchased numerous electronics/phones/appliances/games and have had minimal issues. There are occasional hiccups like a used item package and sold as new merchandise. I've had this happen twice but the customer service have always handled the issue without any problems. Just wish Best Buy would check some of their returns a little better before putting them back on the shelves as if it were brand new from the manufacturer. Other than that I've had excellent experiences even with phone purchase/activations.

heriberto irizarry

Ordered a computer monitor online from CT to pick up in Harrisburg, PA. Order was ready and waiting for me when I got there. Fast customer service even with all the busy holiday shoppers. Clean store, helpful associates.

Pauline Vigeant

Drew came into my car and explained where the U S B connection attached so I could use my navigation system. He went beyond the call of duty. He also helped me select the right charge connecter. Thanks a million , Drew.

Anonymous Unnamed

I like Best Buy, they will price match any item and they have good customer service. Beats going to Walmart ANY day. I appreciate the protection plans(though they're a little pricey). The plans are excellent when something goes wrong and they will replace the product with no hassles. They never haggle with returns, they will allow you to bring it back, even if it's been opened. I prefer Best Buy over Walmart, and most times, Amazon. I do wish they had a wider range of brands and selections.

majed maani

Found everything I wanted

Gary West

I go only if I have to. I avoid whenever I can. Its chaos in the store. Zero customer service for checking stock our help with questions on their products over the phone. If I need computer repair, there’s definitely better places for customer service and no chaos. How do they stay in business? Would not recommend but you already know that without reading this review

corey johnson

Awesome customer service skills. Very professional and nice. I appreciated the services.

Rodney Thibault

They got everything Except coolers very helpful Associates

Joel Beach

Helpful and Knowledgeable about finding me the right wireless earbuds for my needs.

Jesse Burton

I love that store alot, I go there for all my electronic needs

Mark Hodges

They're a little pricey but they always have a great selection. Young lady who helped me didn't catch your name, was very helpful and knowledgeable and nice by the way LOL.

Wright Tony

Excellent service. Over and beyond to accommodate our needs. Thank you.

Dyamond Marie

Great service when needed enjoyed my time while there

Dan Walters

Friendly and helpful associates, great customer service. I do miss the Samsung Experience section.

Lynn Lynette Bartow

Normally this would have been 5 stars, but sales associate didn't seem familiar with product I was inquiring about

D Tefft

I love how friendly and helpful the staff is. If the items you're looking for are out of stock they will locate it for you at a nearby store or get it ordered for you pretty quickly.

Randy McClain

What you'd expect from any other Best Buy. The only complaint would be it's accessibility. It's on a normally busy and crowded roadway with no straight forward entrance.

Terry Terry

It's best buy. What can you say? If you need electronics, that is the place to go.

Mark Cameron

Helpful staff and had what i needed.

Alex Cren

Selection seemed small in many areas, no one asked us if we needed help.

Kninah bradley

My new favorite Best Buy store location. From the moment I walked into the door from the time that I checked out I had an attendant available to me to help me find anything I needed. This was on the heel of my not so great experience at the Morris Road location. Keep up the great work.

Nikki Paré

Went in the other day to purchase video games for the kids. It was slow because they had just opened the doors so the staff was ON IT. We had 6 people ask if we needed help in less than 10 minutes time. Yes, that can be annoying and it was. Especially since one of the employees directly watched us say "no thanks" to another staff member before walking over to ask again, lol.. but the fact that they even care to ask if we needed help was nice. We were greeted when we entered and told to have a nice day when we left. And the cashier was kind and patient with us. Thanks!

Steven Beatty

I had a coupon to recycle an old printer for $$ towards purchasing a new printer. They didn't have the printer I wanted (and listed on the coupon) so the manager upgraded me to a newer model! I would buy from Best Buy again.

Larry Pfennig

Quick in and out.

charlye pressley

Quick friendly service but didn't have what we were looking for

Yvonne McIlwain

Trinity the cashier was knowledgeable & pleasant. She is a true example of what customer service should be like. Thank you so much for your assistance Trinity.

Louis Perry

Great choices

MusicMan Reviewer

Best buy is a great store for anything electronic.

Frank Canon

Not a person around to help pull a produce from the locked case... 30 minute waiting .. not like it was rush hour either.. I left without purchasing anything, Not impressed

Roberto Keim

Best place for your everyday electronics

Robin Stith

Got what I needed but Best Buy is changing. I guess they are trying to keep up with modern shopping trends while trying to maintaining a brick and mortar presence as well. They have numerous items that I am not familiar with. Staff is friendly and willing to explain things to us old folks. Maybe, it's me who isn't keeping up with the times. I liked the old Best Buy stores better. Kudos to Best Buy for trying to keep up though.

Rakib Islam

Convenient location with plenty if parking. Helpful employees and decent inventory.

Nancy Schroeder

Purchased an amazing laptop from this Best Buy if you weeks ago, one of the keys fell off. When I went back I thought I was gonna have an issue since it’s past the point of return, however they actually replaced it. Really nice customer service here

Veronica Manderjano

I was in this store for over 20 minutes amd it was an hour to close. And, no one assisted me nor acknowledged myself or my company. I hope they pay more attention to customer's especially, if they aren't busy and they have numerous employee's.

Cara Williamson

The manager went above and beyond to try to fulfill an order I had placed and to find out that they were out of stock of the item i was looking for. She called several stores to find the product and even offered to pick it up for me. I would definitely return to this store for future purchases.

joe mac

if you are looking for something real OLD don't go THERE because you want FIND IT

Gregory Wilson

Good place to test products you want to buy on Amazon...$$$$

Tuk Official

Great bestbuy, staff was super friendly and helpful

Samuel Mesa

This place sucks. They never have anything im looking for & if i do find what im looking for, it cost $60 more than it should. 0/5 stars.

Devin Fly

This best buy is a fun place to shop for electronics. The staff is very helpful.

Larry R

Horrible customer service 20 minutes at this locations to purchase a MacBook Pro and could not get a sales representative to even acknowledge I existed. Ask to speak to a manage and was told both were busy. Could have been more than 15 customers. No wonder sales suffer. Attempted to shop local, guess I should have just used Amazon.

Heidi Tibor

I was looking at a Samsung watch. The sales guy was very helpful.

Katie1952@gmail.com simple20

Great place to get computers, Tv's,any type of cables or electronic things you may need. Very cool store.

maestro

Never been unsatisfied here,and never had buyers remorse. Customer service is generally excellent and they are will to work with you on alot of return issues you might have. Best buy is always a little expensive but if you can find a good sale they price match and are dont give you any grief if you have questions or seek to obtain more knowledge on a product before purchasing. Definitely recommend the moore best buy over others, it tends to be less busy and alot friendlier staff.

Natasha W

I dont know what it is, but in every best buy I've been to to handle mobile stuff has ALWAYS messed up something. This last time was the worst. Very inexperienced person who screwed everything up from the beginning when trying to switch carriers. And because of her mess up, we had to come back and someone else had to fix it. It was so bad, it took that person a few hours. Grant it, the 2nd person that helped was fabulous but it doesnt make up for all the trouble we had to endure.

Rick Poplaski

My girlfriend was trying on GPS watches here over the weekend. She accidentally left her current Samsung watch on the counter. When she realized it an hour or so later she called the store who reported they had not seen it. We went back to the store and sure enough her phone linked up with her watch. Only to discover we could not find it anywhere in the small radius that her phone picked it up. A number of employees looked around and check cabinets. No luck. They checked the security feed but it could not give them enough detail to see who might have picked it up. So the number one big box electronics store in the nation doesn't have a sufficient security camera system to watch their store? My guess is that an employee likely picked it up and pocketed it or put it in a place no one would look so they could recover it later. If it had been another consumer they would of left the store with it and we would not have picked up the signal. The store personnel stated there was nothing they could do even though the watch is obviously there. I usually really like shopping at Best Buy, but I won't be back to the Harrisburg store again. Disappointed in their customer service.

Omar Ruiz

Got a good deal on a phone...and Fred was coo af..

Grace Colelay

There's always an employee there to help with any questions. Great service.

Robin Langlais

I bought a screen protector that fell off within two days. Had it replaced and two days later it fell off again. I had my phone and my electronic receipt but could not get a refund because I don't have the screen protector. I don't have it because it fell off. I was told that it is just like buying a TV and it got stolen. I couldn't go back with the empty box and expect a refund. I don't see the similarity between a TV in the house and a defective screen protector. The assistant manager told me that even though I was difficult, he would work with me and give me 50% off a different product. I took it but I am all done with Best Buy. Especially because of the TV comparison.

Nila Behrens

Spoke with workers in the garage regarding automatic car starter. Both employees were very helpful.

Jimi J

They try to sell you stuff that you aren't trying to buy. I understand. It's commission.

Joyce Miller

They have most any thing you might need. I get phone cards here for my boys, staff is always friendly and helpful.

Tony Coleman

We went for some browsing. Ended up buying a couple toys. The customer service was excellent, everyone was more than happy to help! We found so many nifty tech things! The place was very clean, organized & well lit!

James Dragani

I visited Best Buy yesterday to pick up a replacement for my damaged cell phone. I can't say enough about the top notch service I received from my CSR Trevor. He spent almost two hours with me, configuring my new phone. He made sure all my contacts, pictures and apps we're transferred. Highly recommended!!!

Sir Ashley Harrison

Customer service was lacking and they didnt have the product I was looking for. After one employee left me waiting for 6 minutes and never came back, another one did assist me.

Justin McGruder

Clean and organized store with a friendly staff.

Jeremy bonham

I used to work for best buy and the sales people are not as nice or educated as we were years ago!

nickolas fox

Kept screwing up my friend computer over something so simple

Ryan Campbell

Best best buy I've been to

Garvin Warden

A good shopping experience.

Shaun Lyter

Very easy getting finding what i needed and all

jason dowdy

Nice place. Helpful people

Jack Allen

Great location and never too busy. Staff are always helpful and with a wide variety of products, this is my top destination for electronics.

michelle dubuc

Computer sales associate was very knowledgeable and helpful. I was looking at the open box laptops because that was the best bang for my dollar. He wanted me to look at the pixel book which he said was $799 on sale . I opted for that great deal usually priced a t $999 . He proceeded to ring me out only to realize he had made a mistake and that was last week's sale price that the price had not been changed. He went ahead called a manager who approved the sale . Great service

Oleg Shcherbakov

Good place to choose your electronics.

DiSpirito Team Top Real Estate Professionals

Hands down one of my favorite stores. I never get to shop here much but who does not love a store full of electronics reasonably priced!

Gary Owens

Great store great employees great value

Dan Leach

Staff was helpful and friendly. There wasn't a long wait and there was always someone nearby to assist. Thank you!

Marshall Monroe

Great experience with in home advisor Travis and great JOB by our technician Tommy. Job well done fellas

Lynda Williams Beauty

Don’t buy a Microsoft Surface laptop! Mine died just after warranty... now It’s a Brick! Totally bummed. I only used it barely over a year. And maybe used it 10 times! What a waste! Buyer beware...

Melanie Yeager

Good deal for a Samsung Q60 series TV. Sales guy was great. Thanks Mike!

Brandon King

Great electronics. Great customer service.

carolyn kohler

Was very helpful when I came in door and wanted to know if I needed help finding a game for my granddaughter

Liana Rivera

Fast service and friendly. By the time I walked to the front of the store, my item was out of the warehouse and waiting for me in the front of the store. I saw a deep freezer online and went right to the store, paid and picked up.

bilal williams

Service was not as active and knowledgeable as I'm use to, but I got what I needed.

Peggy Rose

What a great job. My stereo sounds awesome. Nice to find someone that knows what he is doing.

Nibhanupudi Suneetha

Not at all crowded, very spacious store!!

Zack Curl

Smaller Best Buy so may not have everything you would find in a larger one, but location is convenient and store was clean.

Michael Dill

Customer service was lacking but price and availability were good.

SoSo Grenet

Customer service are awesome, i bought my Samsung 9plus unlocked from them and i loved it .

Zebra Flappins

Just use Amazon

Jacob1 Schmidt

Good selection of electronic gadget. With okay prices.

Theodore Rusin

The young girl that helped us gave us plenty of information and knew what we are looking for and where to go and how to find an excellent job wow that's fast

reagan miller

Good staff but they don't have the rhings from website kina wasted a trip

Heather Hastings

I always enjoy the friendly service staff at Best Buy. The only reason I'm giving them 4 stars and not five is that they were unable to order my phone. So I ended up at the retail store. Still would rather shop here!

Michael Fowler

Good place to shopping at

Cody Lippert

Got help right away and very knowledgeable

Andrew Leck

I really like this place, The service is fantastic. All of my questions were answered in a way that I could understand. Wide array of products to choose from.

Michael Hamel

Too expensive. I've been a customer for years and that's a lot to change. Stores are too expensive, too glitzy and at far as I'm concerned too impersonal

Candice Long

Love they have the best staff ever

Gordon Hitt

Service was excellent. The Associate help and Knowledge was Superior

Michael File

I was on a mission when I entered this store. I knew exactly what I wanted and walked directly to that aisle. As soon as I got there I was asked if I needed help. I said, "No thanks." No more than 30 seconds later another employee asked the same question and when I responded the same way he stood there pretending to look at the items on the shelf right next to me. It was very awkward. I didn't realize that I looked so shady to you Best Buy. It's kind of insulting when you make it so obvious. I won't be back in this location and may just do all my shopping online from now on. Best Buy is convenience and that's all. I'll suffer two day Amazon shipping to avoid this treatment again.

Shane Maxwell

Terrible customer service. Purchased items at the beginning of October tried to return one item November 1st got told it was passed the 15 day return policy. Now I sit and have to wait for someone in corporate to say whether I can get my money back for something I didn’t use. My other option was to try and resell it myself. How is this at all helping the customer but if I was a Best Buy Elite Member then I would have 30-45 days. This is stupid. Way to punish a loyal customer. I can say I will never purchase another item from your company and I will never refer you to anyone else.

Pat Mahaffey

Terrible time trying to get somebody to answer the phone today. Had to drive over there to get a yes or no answer in the answer was no. A 10-second phone call would have saved me the trip. 15 minutes on hold the first time 12 minutes on hold the second time when I got there I asked the manager they said they had a call center. Get your customer service together that's why. On a positive note Crystal at Geek Squad is great. Knowledgeable friendly very helpful

Aryan Gupta

Great and amazing store. We visit Best Buy for all of our technology needs and are always pleased by their assistance. We have been using this Best buy for the past ten years and they have always satisfied our needs.

Kassondra G

Always have a huge selection of items. The nintendo rep that was there was really nice to my son and could tell he was shy and asked if he'd like a pin and hat. The associates always acknowledge your presence and ask if you need assistance.

toxic Creeper

They always are very helpful

Justin Lazenby

Rail against big box stores all you want, but our local Best Buy has always done us right. They are very willing to help us locate good deals and ways to save money. The staff is knowledgeable (unlike Fry's where they read the side of the box to you as their "expertise"). And having The Geek Squad in the store is really handy for questions and computer problems. The staff is willing to help without being pushy. Yay, Best Buy. Keep up the good work.

Festus Haggen

Love Best Buy. What people forget is that they'll match most anyone's prices. Even if they dont have it, they can can usually get it within two/three days. I buy all my appliances/TVs here, because they'll match or beat anyone.

Lance Gerber

Way over priced on everything but the service was great

Albert Phan

Service was excellent--one of the guys there even gave me a detailed explanation about a sale as well. I had to return an item that same day, and customer service made it an absolute breeze; so much better than the Blakeney location which is a bit more convenient in my commute.

One Minute Truth

Too much temptation for my wallet. Nice and clean and helpful employees

Sarah Cummings

This location has very friendly, helpful staff. Also, unlike some electronics locations, there wasn't heavy bass flooding the sales floor. I have a medical condition that keeps me away from bass due to pain it inflicts, and am wary of stores like this but had to pick something up. I was very pleasantly surprised and stayed to shop longer than I planned. Great shopping experience

Daniel Bachmann

Always a great place to eat.

Jon Silla

Glad to have them!

Ryan Bergs

Awesome stuff helpful people. Prices are high but they warranty their stuff.

R Anderson

This store is amazing. The selection of electronics is super great. All the employees seem very knowledgeable. They helped me with a modem I needed for Cox Cable.

Alan Sultuska

Deal of the day is great.

Pete Ducheneaux

Good helpful staff

Robert O'Donnell

I would like to thank Daniel and Joseph for their tireless efforts in recovering vital information off my new computer I purchased yesterday. they were patient and considerate even though I was about to panic. Thank you gentlemen for all your assistance. Sincerely, Robert O'Donnell

lonnie ONeil

Very friendly, helpful, very knowledgeable. We shop there first and don't have to go anywhere else. Highly recommended.

Mike G.

Great electronics store.

Samuel Glover

excellent! I've always went to the one in Pineville N.C. and they are great as well but this Store was absolutely the BEST! I loved the service and how fast they took care of me. Will definitely be going Back!

tech helper

There return policy is to little it is just 14 days

Anthony Kopp

Need to look into hiring more knowledgeable employees, investing in third party training, or teach them to at least read the item specs on the box instead of fumbling through their phone to get on Google. Do your research before shopping here, you'll be more informed than the floor staff.

Jenny Bianco

Great customer service! I was in the store for a total of about 15 minutes. I was greeted by multiple employees and each was good about leaving me to browse after I declined assistance. When I did have questions, a rep was easy to find and seemed happy to drop what he was doing; even assisting me all the way through the check-out process. He took the time to offer the insurance on my product and credit card promo but didnt feel excessive. Very smooth process!

Seth Perry

One stop electronic shop . smart people

Andrew Moore

Friendly staff and very knowledgeable.

Doug Dunlap Jr.

Great service in and out with what I came for took care of!

Danielle Beard

Bought a phone here a week ago. Some of the staff was friendly but mostly acted like helping me was a waste of time since I wasn't buying the latest most expensive phone. Heck no one could even tell me anything about the phones unless they were Samsung or I phones!

valerie c

Gave up shopping at regular retail for my electronics because of knowledge and helpful staff at this location. Gave us online prices too. 15 minutes in and out with exactly what I needed.

april morrison

Calling this store and getting someone on the phone is like ramming my head into a brick wall for 5 hours. Each and every time it takes at LEAST 30 to 45 mintues for an employee to answer. You cannot be THAT BUSY. Just ridiculous.

Samuel Meek

The staff was courteous and kind and help me out in every way they could

lawrence watkins

Good people work there who help you out and answers all your questions good or bad...

Brine Boy Gaming

Great customer service and amazing products at cheap prices!

Dakota13

Good service

Zachary Gunnoe

Never had a bad time at Best Buy.

Bohdan Artymovych

Clean and comfortable with a knowledgeable staff

Randy Roller

Very knowledgeable helpful staff. They will help in selecting the electronic components that will your needs and budget. They have the best products

Lamont Thombs

They've had everything that I needed and found it quick. About a TiVo and a Blu-ray disc player. Works great.

Ryan John

Always willing to help and check on their customers.

Carlo Turk

Competent staff and some great prices

David Roach

I got what I was looking for but I ended up not needing it very helpful staff great store

Ron DeFrancesco

Didn't have the power supply I needed for my hands free device.

Melissa D.

Nice clean store, folks we spoke to were informative and helpful.

Veronica Adams

Excellent prices great customer service

Matt Powell

Selection was good but the salsem were pushing for things I didn't want to buy

RayChel Barnard

Sales associate was very knowledgeable in the wireless headsets I was looking for for my husband.

Alex Mauney

Geek squad was super helpful with a computer issue when we were away from home. Let us use some of their tools that they didn't stock and pointed us toward the right products to fix our issue

shelly pierce

My first experience using Best Buy. Had to go back because product I bought was defective. It was past the 14 days exchange..... Robert treated me with such awesomeness..... He exchanged it! Kudos! Would recommend this business to anyone for their electronic needs

Madonna Busch

The associate did not seem to know much about the product I wanted to buy and did not seem interested in helping me.

Teresa Hetletved

I can get just about any movies I want.

Noelle McNamara

Sales people were very helpful and pleasant.

Elena Reese

Great customer service and very helpful. Employee was searching online for the answers to my camera equipment questions :)

Trey Helfrich

Nothing special but gets the job done. If you're looking to buy a PC though do your own research don't ask the people in back.

Kyle Hopper

They have a decent inventory, but wish they had a wider selection of computer parts.

David Johnson

I will never return to this place. I was accused of shoplifting. I was in the restroom at the same time as a shoplifter and he left the package that the product was in in the stall next to me and a employee came in and saw it after he left. The police came and after they looked at camera footage saw that there was no way I could have carried the item in the restroom. I was so embarrassed. The store did not do anything to make it up to me. Do not go to the restroom there if you go.

Duncan McAuley

I've been here a few times now and have had generally positive experiences. Most recently, I went looking for a dash cam. While I ultimately decided to get one online, the guy I spoke to (I don't remember his name) did a fantastic job of telling me all about them and what options were out there. He didn't try to sell anything to me. Plus, there's a lot of other cool stuff here, so it's only a matter of time before I come back!

Jennifer McDevitt

Love this place. Buy all my electronics here

Cecelia Ulrich

Always helpful explaining things especially things with technology. Like Computers , Copiers ,TV's ,Phones ! They take their time patiently explaining and helping you with things ! Then there is Geek Squad who is helpful. I used to go to the Verizon Store for help with my phones. No more I go to Best Buy to buy them and a couple times a week to get help with the phones. It is just me I am VERY VERY VERY BAD WHEN IT COMES TO UNDERSTANDING ANY THING INVOLVING TECHNOLOGY. I REALY NEED HELP WITH THOSE THINGS AND THEY ARE THE MOST PATIENT KNOWLEDGEABLE PEOPLE AND KNOW HOW TO GET ME TO UNDERSTAND. LOVE BEST BUY !

Ivy DeLoatch

Staff were not helpful not willing to help you if you were not purchasing big ticket items plus took stuff out of my hand and reshelfed while I was asking questions. Will not visit again.

Mattie Williams

Couldn't find all the items I was looking for

Lauren Davison

Thank you for helping me get my Apple phones and new computer all set up

Yasser Alaska

Big shop Friendly staff

Deneen Georgette

They say price match but they don't. Waste a time.

Tragedy Bhutan

Their customer service is horrible especially geek squad and electronics (cell phone) service area. I called to pickup my computer where Comment says fixed and was delivered to this store early morning. My computer is in the store but guy said they will call or email than only I can pick up and he don’t know when they gonna do that... another few days to do that I guess

Michelle Goewey

Have always been very helpful & friendly.

Shawn Smith

Always a great deal to be found. It's my one stop for electronics.

David Hicks

Great your employees was very helpful

Anthony Hernandez

Best buy is always filled to the brim with helpful people and some real good deals can be found here sometimes.

Teresa Hogan

Ok so my husband and I spent probably a good hour here. We were just browsing. We checked out the cell phones. I have a galaxy s9+ and I'm due for an upgrade so I asked if the pixel was an upgrade. He said no because even though the camera is better the phone itself isnt. Loved that honesty. I use my phone alot for photos as well as emails/business. So I looked at galaxy 10 and that's probably where I will wind up. Then I wandered back to laptops were my husband was. Another person checked if we needed help (good job) :) , but we were just poking around. We then walked over to our favorite section ...TVS. we have a 65 inch and were hoping the 77' oled TVs were on display but not yet :( . The guy showed us the 65 inch oled which was nice but honestly for oled its either go big or not at all. Overall not a bad afternoon.

Ej William Hobbs

Try calling them. I've tried numerous times to ask a question but no answer... seriously try calling. Worst customer service ever. Adam the manager didn't help at all...I actually came in to the store to ask why no one answers the phone...he clearly stated they are not their to answer phone questions....only for customers who shop in the store?!?! Go to Amazon. This is the worst place to get help

Berenice

Always find what I’m looking for

Lana Moser

Employees were very helpful!

michael edwards

The service was great. The young man at the let me know where to go and the young man who waited on me was very helpful. Both was very respectful doing my vist.

Fidel Escobar

Great pick up the other day, if you need an emergency memory harddrive this the place to go!

Dona Broock

Great store, great customer service.

Larissa Larson

Customer service is good and usually have everything we are looking for

Jay Meredith

More like a Best Buy "sport". About 2/3 the size of most stores. Limits selection. Staff is great.

James H

Love this location. Well stocked, clean store with knowledgeable and personable staff

dare ricke

Helpful workers on some days but others can't find a person to help you anywhere

Jessica Karniewicz

Always great service and great products. Love they match prices too.

Jason Wellman

Store was clean, but my wait time was longer than expected, late on a week night, just to have someone grab a laptop that I had already decided on purchasing before driving to the store.

Jason L

Cheap TV they have a 32 inch smart for 100

Chris Sanchez

Very nice place but pricey

Laura Yadira Hernandez

I love this store anything you buy and buy a guarantee if it does not work or you do not like it They return the money and if it does not work you get a new one I really love it

Trevor’s Watches

Nice customer service and nice selection of items.

Chad Waege

Always good with helping out with questions and never afraid to find out if they don't know initially!

Lukas Bogden

Knowledgeable and kind staff.

Mike olson

Park on the second or third floor of the parking deck don't waste time looking for something on the ground floor. Easy in and out smaller selection in comparison to other best buys but staff still happy to help you .

Charles Swink

I can usually find what I need at a good price.

Allen Towne

The employee's are always helpful

Amanda Bolser

The guys here were super helpful in getting me a washing machine. I had to go to more to pick it up but was all very stress free. Had been to home depot and they don't stock washing machines!

Wayne Harner

Purchased a Chromebook. Salesperson was very knowledgeable and helped me decide the best option within my budget.

ritoc and

This shop is very useful! I love it!

Connor Knupp

Ordered my new phone online through this bestbuy. Came to pick it up and we waited for like 10 minutes for the guy to give my phone. He seemed quite unexperienced and didn't seem to know what he was doing.

Patrick Lindsay

I went here for car audio speakers and was helped right away... I wish I had gotten the kids name because he was very helpful and got me in and out in 10 minutes

Darren Hopper

Everything's priced very high. But the location is perfect. Since I know the prices are going to be high I only go and spend in this store if I need to. But man, the location is perfect.

Della Rose

Ppl that work there are not helpful or friendly. Very disappointed Best Buy

Tyler Catron

Went through the struggle of getting an unlocked galaxy s9+ which was a big move, as well as switching prepaid carriers and transferring my number and everything. I can't remember her name at the moment but the employee that helped me was very patient and made sure everything was 100% set up before I even left the counter. After a long day, she helped turn it around.

Gamer Makenzye

Customer service is good Store neat and organized

Pam Emmil

I went to Best Buy to look at computers for my daughter for college. The staff as wonderful and the sales man really took the time to explain to me what gigs and rams and other things I don’t understand that she will need for her computer. I was looking at the high end lap tips and he said for that she will be doing on the lap top she didn’t need all the features from the high end computers. I have purchased my lap top from this store and their Geek Squad people are fabulous. Great customer services all around.

Zach Denson

Good staff. Didnt have what I was looking for, but had a pleasant experience.

Joann Guinn

Best A Great Place To Get A TV An Other Things.

Stanley Harris

Very knowledgeable, helpful and friendly people. Prices competitive, large stock.

henry smith

The best sales man ever

David Gregory

It's a typical best buy store. The employees here were actually very helpful and patient. I had ordered something online for pick up and it was floating around the store somewhere. One of the guys spent about 15 minutes tracking it down since it was the last one available.

Emily Wolter

If I could give this Best Buy zero stars I would. Totally unprofessional and unhelpful. I'm not one who believes the customer is always right, but the managers' blatant disregard for customer service is a appalling. I recently went to Best Buy, spent over $300, and then was unable to return or exchange it when it turned out to be a faulty product. Terrible customer service.

Kristin Feiock

Nicolas Blevins was very helpful in the whole process of us getting our new phones bought and set up. Thank you!

Tech Sales

I was a witness to an incident on 11/14/2018 where one of Geek Squads employees parked in a private parking space (posted with a 16x16) NO TRESPASSING and PRIVATE PROPERTY sign. I witnessed the Geek squad employee park there regardless. I then witnessed the owner of this parking spot return home and attempt to locate the person who parked there. The area is very strict on parking so the home owner parked directly behind the geek squad van and honked his horn to attempt to gain attention of the employee. The employee refused to come outside until he was finished so the homeowner was already inside when he exited the building he was working on. I witnessed the home owner simply ask if the employee noticed the private property no tresspassing sign and the employee immediately began berating the home owner stating "what did I hurt your ego since I didn't come outside when you honked?" The homeowner simply asked for the employees name which he refused to give to the homeowner 3 separate times stating "I don't have to give you that" and then in an aggressive and threatening tone the geek squad employee yelled move your truck now stepped towards the homeowner. This is the worst behavior I've ever witnessed from anyone acting on behalf of best buy, geek squad or any professional business. The date this happened was 11/14/2018 and it was truck number 27071. I know the homeowner personally, and the geek squad employee is lucky the homeowner is a veteran and not on active status or that geek squad employee would have his face rearranged. I ask that all who read this review, veteran or not, refuse to shop at best buy or use geek squad from now on due to this individuals behavior. This was also recorded on video and will be given to the local news outlets to ensure this isn't forgotten about, and that the employee doesn't get a chance to do this to another individual in our community. Thank you

J Johnson

After finding an associate to assist us while we were looking for a specific movie title, he found a copy in the stock room and it made my son's day. Checkout was friendly too.

Timothy Roth

Picked up order. Very friendly and helpful.

Joannette Odle

I I was originally at home depot in westerly to buy appliances. I was in the store for 25 minutes and nobody came over and no one could be found. I went to Best Buy got all the help I needed. Service with a smile and delivery was great!! I know where I will be going from now on. I should have known I had purchased a smart TV about a year ago from them and they were great. It speaks volumes when a customer is willing to travel 45 minutes to get great service.

Tracy Carnevale

customer service is ok, prices are competitive with other electronic stores.

WILLIAM PETTIGREW Jr

I get good service and products there.

Jara Profits

Just walked in today, needing help on a product and I saw 4 Best Buy staff members just sitting there chit chatting away not giving a care in the world that they had customers needing help. If I could give negative stars I would. Not impressed

Randy Ramos

Service is "hit or miss"...

Antonia Bowman

I went into the store to just browse. I was offered help by at least 5 employees from different departments. Got to the register with a tiny clearance purchase and the cashier Mo, treated us like we had a million dollar purchase. His excellent customer service skills were top notch. He even asked my son if he was interested in applying for a job there. KUDOS to Best Buy for having a great team in place tonight!

Jean Ciampi

Good customer service but these young people don't think that seniors may not understand all the technical terms. I was very interested in the item but didn't understand how it works, when the clerk finished explaining. I was totally confused and I no longer wanted the item. I will not embarrass by shopping here again.

Eileen H

Great service, friendly and helpful employees. Competitive pricing with great deals--this is all the time, not just on holidays! Had a great crowd control plan for Black Friday and lines moved fast. Great job Best Buy!

Wesley Ruth

Great service but everything that we wanted to buy was out of stock.

Zinn Rutherford

I visited this store to get a Leap Pad for a friend's son. The Leap Pad series if items are educational, handheld computer devices that you can download games, etc. onto for your child. There are dozens of different products. It can grow with your child well into middle school. Best Buy NO LONGER CARRIES THEM...

Jennifer Saing

I came in to browse some computer components, I wasn't really expecting to buy anything. I spoke to a few different employees, and asked a few simple questions about price matching. No one could give me a solid answer, and they sent me back and forth between two kiosks for 15 minutes, until they finally asked a manager that said yes. I suppose they were really against price matching, because they were extremely rude and off-putting. I'm a retail manager, and I wasn't about to deal with their attitudes. We gave up and left empty handed.

bruno pagis

We got a lot of good advice from employees there. One guy took ten minutes to explain to me the differences in audio systems for TV sets, another helped us out with a new mobile phone subscription. They were both professional and friendly.

MARJE H

Has almost everything. But shredder lubricating sheet

Deborah Michelle

One of the better brick and mortar stores for electronics

toxIx Vibes

Extremely helpful, patient and friendly staff.

Kimberley Harris

So many great Black Friday deals. Often long lines to pay but staff were nothing but supportive. Offer opinions and best deals. Were more than happy to give me space to think about the options before buying what suited me. They did not pressure too many add ons and I never felt like I was just adding to their bonuses etc. Will definitely come back

Andrea Lynn

Brad in the Mobile department was absolutely wonderful to work with. He made our transaction for two phones as smooth as possible. He was polite and cheerful. You can tell he takes pride in his job.

berkhjo

Very knowledgeable and helpful at the reynoldsburg best buy. As opposed to going across the street to walmart to get electronics, where you can rarely find assistance.

Gabriella Cole

Managers rude and non helpful . Very unfriendly store . Employees aren’t truthful and seem annoyed to help. This is the Reynoldsburg location !!! The last three times I visited the store in Reynoldsburg it was not pleasant !

kenneth tarzwell

Had the basics. Nothing spectacular. No special sales. Their gaming laptop's should have a better kick than a 1050gpu. Was asked if I could be helped 8 times in 20 min. Which I appreciate

Michael Phillips

Staff is courteous and attentive, not overbearing. Pleasant, quick shopping experience.

Anonymous Unknown

They helped me find the perfect wall speakers to have installed throughout the first floor of my home and now I have beautiful music in every room thanks to the knowledgeable staff who took the time to help me find the right equipment

Sergio H

Very good store

Brian Minton

I called and asked if they could fix my computer (it's a server, not a consumer PC). On the phone, they said they would, but when I bought it in, they said they don't fix those.

Marisol Bugarin

Would rate a 0 if possible, purchased a phone through the mobile department but when the transaction was complete the employee helping me informed me the store would be responsible for returning my old phone back to verizon. The old phone was never returned and I started receiving messages from verizon stating I was being charged the amount left for the old phone. I called into the store due to being out of state and was told to not worry about it. When I went into the store to speak with the mobile department manager he informed me I was still responsible for the amount owed on the old phone, that there was no other manager to speak with, gave me a number to call. Once I called they informed me it was only support for online purchases. I was given the run around and not given the opportunity to speak with the general manager. Trying to get in touch with higher to inquire about my experience and the mobile department manager Matt. Avoid this store if possible.

Dongjae Krystofer Kim

When you have no one to check you out on Saturday afternoon...!? And employees just looking at us... for good long minute... had to talk to customer service to buy something. It’s hard to give more stars

Salinas Cindy

Both employees that helped me were very friendly and helpful. Left satisfied with my visit.

candy cane

Very nice store. Employees are great!

Rajanikanth T

Typical Best Buy store like any other. Customer service is always good.

Lila Yettou

Great store...great customer service. Prices could be more competitive.

Paul T

Good service, easy pickup and returns. I've purchased numerous electronics/phones/appliances/games and have had minimal issues. There are occasional hiccups like a used item package and sold as new merchandise. I've had this happen twice but the customer service have always handled the issue without any problems. Just wish Best Buy would check some of their returns a little better before putting them back on the shelves as if it were brand new from the manufacturer. Other than that I've had excellent experiences even with phone purchase/activations.

heriberto irizarry

Ordered a computer monitor online from CT to pick up in Harrisburg, PA. Order was ready and waiting for me when I got there. Fast customer service even with all the busy holiday shoppers. Clean store, helpful associates.

KAIDEN PLAYZ

Only store to have xbox headset adapter we needed. Quick service

Pauline Vigeant

Drew came into my car and explained where the U S B connection attached so I could use my navigation system. He went beyond the call of duty. He also helped me select the right charge connecter. Thanks a million , Drew.

majed maani

Found everything I wanted

Wright Tony

Excellent service. Over and beyond to accommodate our needs. Thank you.

Dyamond Marie

Great service when needed enjoyed my time while there

Abby Bugger

Super staff willing to assist you with whatever you need and actually take the time to individualize the experience.

Randy McClain

What you'd expect from any other Best Buy. The only complaint would be it's accessibility. It's on a normally busy and crowded roadway with no straight forward entrance.

Jennifer Strickland

It's not quite what it used to be. I do like that they give discounts and have sales on Apple products.

Chris Scott

It's a standard best buy

Terry Terry

It's best buy. What can you say? If you need electronics, that is the place to go.

Angélica María Dubeibe

Best buy stores in general are good, but that specific store has very bad customer service. We stopped for more than 50 minutes waiting for someone not to give an advice about a smart watch and they never did, so we had to go to another store to buy it.

richsmck

Great service store assistant walked with me to find product needed

Nikki Paré

Went in the other day to purchase video games for the kids. It was slow because they had just opened the doors so the staff was ON IT. We had 6 people ask if we needed help in less than 10 minutes time. Yes, that can be annoying and it was. Especially since one of the employees directly watched us say "no thanks" to another staff member before walking over to ask again, lol.. but the fact that they even care to ask if we needed help was nice. We were greeted when we entered and told to have a nice day when we left. And the cashier was kind and patient with us. Thanks!

Steven Beatty

I had a coupon to recycle an old printer for $$ towards purchasing a new printer. They didn't have the printer I wanted (and listed on the coupon) so the manager upgraded me to a newer model! I would buy from Best Buy again.

charlye pressley

Quick friendly service but didn't have what we were looking for

Glen Stott

Went looking for a computer but was not quite sure as to which one. Mac or windows. Finally decided on a Dell 2 in 1 XPS. So far I am very satisfied with the product. The associates were very helpful but not pushy. Would definitely buy there again.

Robin Stith

Got what I needed but Best Buy is changing. I guess they are trying to keep up with modern shopping trends while trying to maintaining a brick and mortar presence as well. They have numerous items that I am not familiar with. Staff is friendly and willing to explain things to us old folks. Maybe, it's me who isn't keeping up with the times. I liked the old Best Buy stores better. Kudos to Best Buy for trying to keep up though.

Cara Williamson

The manager went above and beyond to try to fulfill an order I had placed and to find out that they were out of stock of the item i was looking for. She called several stores to find the product and even offered to pick it up for me. I would definitely return to this store for future purchases.

Gregory Wilson

Good place to test products you want to buy on Amazon...$$$$

Rick Poplaski

My girlfriend was trying on GPS watches here over the weekend. She accidentally left her current Samsung watch on the counter. When she realized it an hour or so later she called the store who reported they had not seen it. We went back to the store and sure enough her phone linked up with her watch. Only to discover we could not find it anywhere in the small radius that her phone picked it up. A number of employees looked around and check cabinets. No luck. They checked the security feed but it could not give them enough detail to see who might have picked it up. So the number one big box electronics store in the nation doesn't have a sufficient security camera system to watch their store? My guess is that an employee likely picked it up and pocketed it or put it in a place no one would look so they could recover it later. If it had been another consumer they would of left the store with it and we would not have picked up the signal. The store personnel stated there was nothing they could do even though the watch is obviously there. I usually really like shopping at Best Buy, but I won't be back to the Harrisburg store again. Disappointed in their customer service.

Brian Huffman

Fast and helpful, got me what I need and didn't waste any time!

Robin Langlais

I bought a screen protector that fell off within two days. Had it replaced and two days later it fell off again. I had my phone and my electronic receipt but could not get a refund because I don't have the screen protector. I don't have it because it fell off. I was told that it is just like buying a TV and it got stolen. I couldn't go back with the empty box and expect a refund. I don't see the similarity between a TV in the house and a defective screen protector. The assistant manager told me that even though I was difficult, he would work with me and give me 50% off a different product. I took it but I am all done with Best Buy. Especially because of the TV comparison.

Patrick Kea

This is my awesome. This is my jewelry store. Walking into any Best Buy just gets me excited. There is no more Toys R Us.

Nila Behrens

Spoke with workers in the garage regarding automatic car starter. Both employees were very helpful.

Linda Gunter

When I got to the cash register my credit card account didn't show up when it did the day before at another store. The cashier got the manager who called the credit card company and checked with Best Buy. Since I had to leave I charged it in another card, but they spent a great deal of time trying to resolve the problem. Most places wouldn't have cared, but Best Buy always has great customer service.

Mich Yarosz

Love this store

Gregory Hughes

I've gotten super great deals here!

James Dragani

I visited Best Buy yesterday to pick up a replacement for my damaged cell phone. I can't say enough about the top notch service I received from my CSR Trevor. He spent almost two hours with me, configuring my new phone. He made sure all my contacts, pictures and apps we're transferred. Highly recommended!!!

Justin McGruder

Clean and organized store with a friendly staff.

Albert Bell

Normal best buy store

Aman Kumar

Highly recommended.

Theresa Luke

We walked right in, were directed to the back to get a door buster (I can't say what it is, because it's a Christmas present for my daughter). One employee told us to stand in a line of about 20 people to get a "number". About 3 minutes later, she came back and said a co-worker was getting us a number and we didn't have to wait in line! Score! 2 seconds later, we were walking up front to get in line to buy our gift. Crazy! We were done in about 10 min total. I have had a bad taste in my mouth from an attempt to by a laptop from Best Buy 7 years ago for my daughter's (then) 16th birthday, that was an extremely bad case of horrible customer service over, and over again. Well, today, Best Buy, you redeemed yourself. I usually don't go out to do Thanksgiving shopping, but I am so glad I did. I will totally go to Best buy again. They were well staffed, and had systems set up to get you in and out quickly. Staff were very friendly and helpful.

Garvin Warden

A good shopping experience.

Shaun Lyter

Very easy getting finding what i needed and all

michelle dubuc

Computer sales associate was very knowledgeable and helpful. I was looking at the open box laptops because that was the best bang for my dollar. He wanted me to look at the pixel book which he said was $799 on sale . I opted for that great deal usually priced a t $999 . He proceeded to ring me out only to realize he had made a mistake and that was last week's sale price that the price had not been changed. He went ahead called a manager who approved the sale . Great service

DiSpirito Team Top Real Estate Professionals

Hands down one of my favorite stores. I never get to shop here much but who does not love a store full of electronics reasonably priced!

Gary Owens

Great store great employees great value

Dan Leach

Staff was helpful and friendly. There wasn't a long wait and there was always someone nearby to assist. Thank you!

Lynda Williams Beauty

Don’t buy a Microsoft Surface laptop! Mine died just after warranty... now It’s a Brick! Totally bummed. I only used it barely over a year. And maybe used it 10 times! What a waste! Buyer beware...

Melanie Yeager

Good deal for a Samsung Q60 series TV. Sales guy was great. Thanks Mike!

Savannah Perry

$108 for a 4tb hard drive? Five stars to you. Great selection.

Nibhanupudi Suneetha

Not at all crowded, very spacious store!!

SoSo Grenet

Customer service are awesome, i bought my Samsung 9plus unlocked from them and i loved it .

Heather Hastings

I always enjoy the friendly service staff at Best Buy. The only reason I'm giving them 4 stars and not five is that they were unable to order my phone. So I ended up at the retail store. Still would rather shop here!

Cody Lippert

Got help right away and very knowledgeable

Andrew Leck

I really like this place, The service is fantastic. All of my questions were answered in a way that I could understand. Wide array of products to choose from.

Michael Hamel

Too expensive. I've been a customer for years and that's a lot to change. Stores are too expensive, too glitzy and at far as I'm concerned too impersonal

Gordon Hitt

Service was excellent. The Associate help and Knowledge was Superior

Helena Honcharuk

It was wonderful day! I bought USB Flash 120 GB! Good price! Good shopping!!! I recommend going to the Best Buy more often!!!

Mike Carter

Raquel was extremely knowledgeable and helpful. One of the most informative discussions about equipment I've ever had.

Pat Mahaffey

Terrible time trying to get somebody to answer the phone today. Had to drive over there to get a yes or no answer in the answer was no. A 10-second phone call would have saved me the trip. 15 minutes on hold the first time 12 minutes on hold the second time when I got there I asked the manager they said they had a call center. Get your customer service together that's why. On a positive note Crystal at Geek Squad is great. Knowledgeable friendly very helpful

Kassondra G

Always have a huge selection of items. The nintendo rep that was there was really nice to my son and could tell he was shy and asked if he'd like a pin and hat. The associates always acknowledge your presence and ask if you need assistance.

Dawn Marshall

I came to Best Buy on Glenwood Ave to purchase a few things and I met Antonio! He was informative and provided excellent customer service! He made the experience of spending money pleasant (lol)! I will definitely look for him when I come back with friends and family when they are in need! Thanks Antonio for providing service with a smile!!

toxic Creeper

They always are very helpful

Jennifer Bullock

Ordered Christmas gift online. Pick up was easy. Gift was on sale.

Daniel Bachmann

Always a great place to eat.

April Zurenda

Picked up movie we ordered.

Ryan Bergs

Awesome stuff helpful people. Prices are high but they warranty their stuff.

R Anderson

This store is amazing. The selection of electronics is super great. All the employees seem very knowledgeable. They helped me with a modem I needed for Cox Cable.

Matthew Johnson

Very nice Best buy. Very friendly staff. Didn't have what I wanted which was a digital picture frame with a app to insert pictures. Overall very nice friendly experience and great deals all over!

Seth Perry

One stop electronic shop . smart people

Doug Dunlap Jr.

Great service in and out with what I came for took care of!

S Brew

Clean and new...15% for vets. Do it again.

valerie c

Gave up shopping at regular retail for my electronics because of knowledge and helpful staff at this location. Gave us online prices too. 15 minutes in and out with exactly what I needed.

Samuel Meek

The staff was courteous and kind and help me out in every way they could

lawrence watkins

Good people work there who help you out and answers all your questions good or bad...

Brine Boy Gaming

Great customer service and amazing products at cheap prices!

Lamont Thombs

They've had everything that I needed and found it quick. About a TiVo and a Blu-ray disc player. Works great.

Ron DeFrancesco

Didn't have the power supply I needed for my hands free device.

Avegail Evans

Most electronic accessories come from here. My famt and I have bought many headphones, mouses, charges, cameras, 2 printers and much more from here. With a big store, and a big selection, and great employees, I always find just what I need

Matt Powell

Selection was good but the salsem were pushing for things I didn't want to buy

Al Whitehouse

Downside: Crabtree Mall (Thunder Road with a PF Changs and SUVs) Upside: It's "Thunder Road" adjacent and I love the "electronics boutique" design to the store. It harkens back to when these stores first opened and meets a need you can't find online: hands-on experience with the items and professional expertise from the staff.

Kenpocalypse

Always have what I'm looking for

Noelle McNamara

Sales people were very helpful and pleasant.

Carmita Nadine Smith

Good

Duncan McAuley

I've been here a few times now and have had generally positive experiences. Most recently, I went looking for a dash cam. While I ultimately decided to get one online, the guy I spoke to (I don't remember his name) did a fantastic job of telling me all about them and what options were out there. He didn't try to sell anything to me. Plus, there's a lot of other cool stuff here, so it's only a matter of time before I come back!

Jennifer McDevitt

Love this place. Buy all my electronics here

Cecelia Ulrich

Always helpful explaining things especially things with technology. Like Computers , Copiers ,TV's ,Phones ! They take their time patiently explaining and helping you with things ! Then there is Geek Squad who is helpful. I used to go to the Verizon Store for help with my phones. No more I go to Best Buy to buy them and a couple times a week to get help with the phones. It is just me I am VERY VERY VERY BAD WHEN IT COMES TO UNDERSTANDING ANY THING INVOLVING TECHNOLOGY. I REALY NEED HELP WITH THOSE THINGS AND THEY ARE THE MOST PATIENT KNOWLEDGEABLE PEOPLE AND KNOW HOW TO GET ME TO UNDERSTAND. LOVE BEST BUY !

Lauren Davison

Thank you for helping me get my Apple phones and new computer all set up

Yasser Alaska

Big shop Friendly staff

Deneen Georgette

They say price match but they don't. Waste a time.

Tragedy Bhutan

Their customer service is horrible especially geek squad and electronics (cell phone) service area. I called to pickup my computer where Comment says fixed and was delivered to this store early morning. My computer is in the store but guy said they will call or email than only I can pick up and he don’t know when they gonna do that... another few days to do that I guess

Michelle Goewey

Have always been very helpful & friendly.

Teresa Hogan

Ok so my husband and I spent probably a good hour here. We were just browsing. We checked out the cell phones. I have a galaxy s9+ and I'm due for an upgrade so I asked if the pixel was an upgrade. He said no because even though the camera is better the phone itself isnt. Loved that honesty. I use my phone alot for photos as well as emails/business. So I looked at galaxy 10 and that's probably where I will wind up. Then I wandered back to laptops were my husband was. Another person checked if we needed help (good job) :) , but we were just poking around. We then walked over to our favorite section ...TVS. we have a 65 inch and were hoping the 77' oled TVs were on display but not yet :( . The guy showed us the 65 inch oled which was nice but honestly for oled its either go big or not at all. Overall not a bad afternoon.

Michael Isenberg

Embarrassingly clueless staff. Sent me to the wrong cable, unapologetic for misinformation and wasted time after a returned visit to the store.Then, tried to upsell me on another cable that was also the wrong one. The busiest part of the store was the returns department. There is a reason why this store is going out of business. Don’t waste your time here.

Jason Wellman

Store was clean, but my wait time was longer than expected, late on a week night, just to have someone grab a laptop that I had already decided on purchasing before driving to the store.

Chris Sanchez

Very nice place but pricey

Laura Yadira Hernandez

I love this store anything you buy and buy a guarantee if it does not work or you do not like it They return the money and if it does not work you get a new one I really love it

Trevor’s Watches

Nice customer service and nice selection of items.

Wayne Harner

Purchased a Chromebook. Salesperson was very knowledgeable and helped me decide the best option within my budget.

Connor Knupp

Ordered my new phone online through this bestbuy. Came to pick it up and we waited for like 10 minutes for the guy to give my phone. He seemed quite unexperienced and didn't seem to know what he was doing.

Patrick Lindsay

I went here for car audio speakers and was helped right away... I wish I had gotten the kids name because he was very helpful and got me in and out in 10 minutes

Grant Hancock

Always have a good experience here. Great price match policy with major online retailers and nothing beats being able to see all the products in the flesh and try for yourself. Return policy is very friendly, especially if you sign up for a rewards account. My return period is 45 days, basically no questions asked. Best Buy will always have my business!

Della Rose

Ppl that work there are not helpful or friendly. Very disappointed Best Buy

Gamer Makenzye

Customer service is good Store neat and organized

Stanley Harris

Very knowledgeable, helpful and friendly people. Prices competitive, large stock.

Gary Lawrence

Good place to compare stuff, and most of the staff are helpful.

jessica howard

My husband always has to stop here every time we are in Wilmington. Most of the employees are very friendly. Wish the record selection was larger!

Torger Soma

Lady who helped me in the cell phone/tablet section was very cute and friendly/ helpful. I didn't buy anything, but enjoyed myself.

Jerilyn Wyatt

Went there to look at television and never got any it appeared that everybody was just too busy to help a customer

Bethany Jones

Horrible customer service, no one checking customers out, condescending male workers.

Cathleen Griffeth

Great team of Staff members. Thanks for your help :-) love the technology options

Karen Kraft

Service was excellent. The young man was very helpful. Kudos.

Tim D.

A little slow on service but people and prices are great.

Neil Tack

Associates were very helpful and understanding.

James Romsa

Nice staff just too expensive with a lack of the better quality products on hand.

the Camille and Ed show !

Every tech you could ever want, good service including repairs and 10% off appliances for veterans! And they will match ANYBODY else's price!

C. C.

I was in the area and decided to pick up a new iPad Pro from here instead of waiting till I got back across town. However after standing in the Apple section without being greeted for 15 minutes I decided to leave. Upon walking to the front I have 1 person tell me that they will be right with me so I waited another 5 minutes. That turned out to be another waste of time therefore I went to the Verizon store around the corner to purchase.

Robby Heupel

Good service

Nicholas Twesten

Always informative staff and great selections.

Zach Carey

I go here for most of my electronic stuff. I really like that you can see if this best buy has the product in the store just by looking at their website. They don't bug you to much like some stores that I have been to. From my experience best buy sells stuff a little high but not so far off that you wouldn't go here. I hope this helps!

Deborah Hegney

Electronics are beyond me.. A courteous, knowledgeable staff is always there to help you...

Brady Sauer

Friendly staff that is willing to help. The prices are almost the same as online also which is surprising and nice.

HK-AERIAL VTOL

Limited help available in very slow shopping period, but they had what I came for and delivered upon payment which is what I needed that afternoon in order to start a development project.

David Chesley

Good products in store and great customer service

Michael Harrop

Huge improvement in the customer service I felt. It had been awhile sense I'd been in and always felt over looked and upset that there wasn't any staff interested in helping me. It was the complete opposite and im very pleased in the service that was given this last visit.

Avery Wiesman

Go to for electronics. Return policy is good.

Ben Snyder

This place used to be good for random computer parts when you needed something quick for repairs. Now they've eliminated them from their stock and have forced a lot of small computer shops out of business. Their staff is generally not very knowledgeable.

david ormandy

An excellent store very well-stocked all the cashiers and the people on the floor were very helpful and they were very knowledgeable.

Beth Hargraves

They were polite and helped quite a bit. The diagnosis wasn't as bad I had thought it would be.

Alite Media

Very nice clean and friendly workers

scott scherger

Great customer service! My son and I came in with a plan and list of items we wanted to purchase. We were greeted in the store by a salesperson within 30 seconds. We told him what we were looking for. He asked a couple of questions and within 2 minutes he was showing us several options with pros and cons on each product. He then passed us to another salesperson with more experience with the next item on our list. Same experience. We were asked a couple of questions then shown several options.

Marlan Sorenson

Great place

Jennifer Buckley

Friendly and knowledgeable staff member, Heather, picked out perfect universal controller for Polaroid TV. Thanks!

Paula Rhodes

Tech Geek Squad tech department is terrible. Deleted files, programs, and non-replacable pictures. They didn't care and I paid for their terrible service.

Stephen Haines

Very helpful. No pressure just great information that helped us make an educated decision on what we will ultimately purchase.

Monica Domingos

Always helpful when my Android is on the fritz! If I buy something, and I don't like it or the product ends up being inferior. I return it. No problem.

Mike Jr

Wonderful customer service

Jeffery Springer

When it comes to resolving issue worst customer experience next to Spirit Airlines. No one directly can compensate you for issue that are not in your control. Waiting 7hr for a delivery that was suppose arrive within 2hrs.

Tiffany Whitefield

The employees are really nice. Mark Delcastillo helped us out with our phones and was so knowledgeable about everything!

Brenda R

I was returning two remote controls that we apparently purchased by Google. Google had saved my credit card info and when I looked at these remotes Google purchased them by one click. There was no invoice in the box when I received them. I had tried to return them once before. And was told there was no record of it. I received my CC statement and went back and tried to again. This time I was able to show him my Google purchase history... Just the one purchase. He was looking for a purchase ID# so he could make the return. He asked if I'd gotten an email from... Nope. On the Google transaction, it asked if we wanted to see the original email... YES! he clicked web version. Then, he said, ok I got this! Now, all this took between 15 to 25 minutes which seems like a year when you are taking up their time. But, he was so nice. Before I left, I turned back and said wait what is your name? He pointed at his name tag and said Brett. He looked a little puzzled. I told him, I was going to make sure Best buy knew what a great customer service representative he was! I'm so thankful he was there that day. Buyers beware Google is saving credit card info!!! I have deleted it. I'm sure it asked for my permission... In the wee hours of the morning. Just be careful what you are doing! And THANK YOU BRETT!!

Richard Montgomery

POOR POOR POOR Customer service.. I went to purchase a gift for my wife for Christmas, i made my selection went to the counter to check out and the price that was at the checkout was different than that where the item was sitting.. The check out person was rude, and asked me to show her where the item was.. I took her to the place, and showed her, she said it was placed in the wrong spot, but there were multiple items of the same type in that location. She spoke with another individual, after playing on her cell phone, and said there was nothing they could do. Goes to show you why online retailers are beating out brick and mortar locations left and right. I plan on not going back to that location ever again. Nothing but trouble and piss poor customer service.

Chris E.

Friendly staff. They show you where it is rather than point it out.

Keith founder of keefhouse Inc

Fast and good customer service

Dave Roller

One of the very very few big stores still around to actually go to so you can look at items before you buy. I always look for the open box deals picked up a set of kicker 6 3/4" speakers for 1/3 the regular retail price!!

Steven Sichley

Jennifer here is a great and knowledgeable associate, very different than the regular types of employees here. She really cares about helping people find what they need and seems to like what she does. I tried calling the store to talk to a manager and tell them about her excellent performance but unfortunately I wasn't able to reach anybody and I never got a survey to fill out.

Mirage Alaina

Great prices n good selection

NVMECUZ IM2REAL4U

Amazing Staff!! Always more than willing to help and spend as much time as needed with each customer. Another plus is they're always staffed appropriately so short wait time if any at all! Definitely recommend this store!

Duane White

The 3 star rating is do to the lack of assistance for an online order. This particular Best Buy will put you on hold for long periods if time and then transfer you. If needing support for an online order, I suggest going to a different Best Buy.

Dave Berger

Geek Squad could use some training in customer service. I dropped off 2 computers on wednesday (1 new 1 needing work). The new one would be ready thursday and the other one monday. I said I'll get them both at the same time on monday.....went to pick them up and the new one isn't ready but yet I got an e-mail thur that it was. I then saw it said to make an appt to pick up but I already had one. So now we need to go back again to pick up the one that was done first. Then when I called the lady (Not geek squad) was as helpful as she could be and said the tech will call when he's done with his customer.....that was 25 min ago and I believe they closed 13 min ago........

Brandy Brown

An employee here lied about his position and signed for my package

Rafael Suria

Thank you Victor Castellon! I was in your store 09/30/18 you helped me pull the trigger and buy the Mac computer I wanted. You did a great job explaining the product to me, and helped me apply for a best buy card which made the buying process quick and easy, and am super happy with my purchase. Thank You!

Roger Hawkins

They had what I needed but I did 5 laps around the store, clearly looking for something, and I felt invisible. The cashier seemed lost and tried to calculate change in his head, unsuccessfully, despite being in a Best Buy with a computer actually doing it for him about 4 inches from his nose. But if I'm being honest, I should keep my expectations low - it is Best Buy. They crush the competition, large and small, and their stores look like old western mining towns from the outside.

Shirley Suarez

I don't know why I continue to try to shop there. The customer service/awareness is non exsistince. I went there to purchase a new lap top and a cell phone along with a few other items.... willing and knowing I was going to have to use a large amount of my money that I work very hard for. I received no help and left empty handed. I still need to make this purchase I just don't know where.

Darren Jones

About what you’d expect. Challenge to get the right person, price rings up incorrectly, and you have to turn around at the exit because the merchandise still set off the alarm. Par for Best Buy.

Sky Salzzo

Nice

Andreilican

It has about everything you need for your electronics or mobile devices!

Nicholas Graham

Loved the selection. Though I felt like I was in the twilight zone with someone asking if I need help every 10 seconds

Lauren Riggs

We have had nothing except issues with Best Buy within the past few months. We were originally upsold a service by a sales representative that was not included; Best Buy fixed the issue and I was impressed with that. However, since then it's been impossible to speak to someone who can help. I've never worked so hard to fix an issue caused by Best Buy, and it's still not resolved weeks later. I went into the store and the Geek Squad Representative does not have access to our account (even though we set up everything in store and with this specific Geek Squad) and told the Representative told me to call the corporate Geek Squad number since they could not help me locally. I called the corporate number, waited 30 minutes, only to be told by someone I could barely understand that I would need to be transferred to another department. He made the transfer, and I went right back to the end of the line and there was a wait time of 60 minutes. So, after making an in-person trip and waiting over 45+ minutes on the phone, I still have the exact same problem without any resolution. So, I;m out $800+ on installation, another $800+ on products, and another $150 for their technical support. They definitely love taking money from customers, just not fulfilling their end of the bargain by actually helping customers. DO YOUR RESEARCH BEFORE buying into their technical support program, because your local store can't look anything up locally and will outsource you to their Corporate Geek Squad phone number. It would be worth looking into other technical support programs that are local and see the benefit in helping their customers.

Cliff Curtis

Competitive price on camera gear and custom computers. Great place if Mom and Pop shops don't have it, or you don't feel like waiting on Amazon.

Jezzira Lewis

People working seemed happy enough and helpful. We were in and out pretty quick.

Olga Arkhipova

Good prices, big selection

Tim Carrier

I love being able to go in and actually play around with some stuff before purchasing. So while their selection may be shifting and they don't always have the most knowledgeable employees I am grateful Best Buy is still around.

Andru Tate

Everyone at this best buy is professional, very helpful and super courteous. Got in and got what I needed, was out within minutes thanks to the assistance.

Jesus Bonaparte

Has what you need, awesome costumer assistance everywhere

peter spetelunas

My glasss shield for my phone cracked they replaced it at no cost .

Yashom B

Poor customer service. Provided misinformation regarding restocking fee. It's not about the amount of the fee but the service and discrepancies between stores is unprofessional. They need to learn from Amazon regarding customer policies.

Chans Thanhthanavong

Good experience I buy all my electronics from here.

Christopher Thorpe

I placed an online order for pickup of Band of Brothers on DVD. They had a great price on it and pickup was quick and easy.

James Hill

I believe her name was Christine , help us in the costumer service area getting some items exchanged under the geek squad plan. She was very nice and courteous. Job well done.

Matt Cooper

Just bought a new computer the sales man spent 3 hrs explaining everything that I asked, was very patientand understanding. I will be going back to every time I need something.

Cody fairbanks

It was very spacious and neat, per usual with best buy. The only reason it wouldnt be five stars is because you can actively google better pricing options with ease. The staff was also a bit too stern for those window shopping, as I saw with multiple parties. to no surprise though, that's just how it is sometimes with avg paid workers

Jackie Mixon-Johnson

Found exactly what I was looking for!

Diane Bowen

Customer rep Erik very knowledgeable, plus I feel he went over and beyond to find my product color, assisted to carry to car, etc. I will return again when comparing stores for best prices on products. Thank you

Gina Scotti

Great prices. It was Nice to be able to have someone with knowledge help you with your purchase. Staff very friendly. Thanks

Conni Paul

Went in for ink. Fine store

Chris D

Spent a lot more than I was planning, but the sales guy (Tiller) was great!

John Mezquita

Really easy that I found out on the app and was able to find in the store. The staff was extremely helpful with selecting the right computer for my home! Will definitely go back here!!

Lionel Rodriguez

Guys was a dip sticked. Most bestbuy folks don't understand the tech they sell.they just repeat back to you what us written on the labels/product "Best in class, top of the line". But this dude walked towards me with flaired nostrils as if he saw filth because I had a question on a prepaid phone. Totally rude when I asked additional questions. Afterwards I was followed around the store as if I was on an episode of Live PD. They must have thought I was shady if I was looking to buy a prepaid phone.

Octavian Polar

Staff very helpful. Just went to price some items though.

Iva Dillon

I just bought a beverage center for my husband's birthday, it was a nice one and holds 115 cans he w was so surprised, I had a lot of help and e every one was so nice and helpful

jay allard

Useless people ,I had to tell them what was there and what things did ,good thing I brought my cell had to go online with my phone since there system was down ,so they said, 2-4 workers talking with each other had to go to customer service to pry 1 away ? I went on Amazon and 2 min later done ,so I tried keeping people employed but they are an example of why box stores can't make it ,I won't be back

bryan hunter

Excellent knowledgeable staff when it came to the purchase of our TV. And they helped us get the best bang for our buck.

Starla Starks

Good experience every time I’ve been here. The employees are super helpful and very courteous. Great customer service

Carol Stitzlein

Serviced by manager in cell phones when I had a problem with my phone. Needed to select a good back up to use immediately. We discussed. He listened. Spent considerable time looking for model meeting my needs and price point. GREAT customer service.

Cherokee Shepard

Nice people and good products

Kenneth Betro

I have find most electronics retail places in the US argue about electronics,that is why I prefer to buy electronics in Europe or Canada,but Dylan is one employee there that does not argue about electronics.

Christopher M.

Chances are you already know what Best Buy is, and what they do. There isn't a lot to say about this store compared to any of the others - a huge space full of mostly-electronic stuff to spend your hard-earned dollars on. Same staff, same stuff, different city.

Jeff Ding

Always good customer service here

Donald Baird

Never had bad experience at any best buy

Gady Ginzburg

Good store. Employees willing to assist and not only to sell things that you don’t need.

Gabriel Gambino

Knowledgeable, Curtious, Professional and Extremely Helpful Employees. Price Match Guarantee! What else could you ask for? If you need anything from kitchen appliances to as little as speaker wire, Best Buy is the place to go.

Lisa DeVille

Student savings when purchased computer college student

Daylon Fox

I couldn't find a bluetooth aux receiver so I had to go to Walmart

Gillad Saxon

Everyone is always nice. Never had a bad experience.

Renae Posey

Great place to get your electronics.

Camilli Millan

Great service and staff. Very good variety of devices and electronics at great prices.

hidden

Should be buy best

Jan Deangelis

It was difficult to find someone to answer my questions. Trying to find someone to help with air fryer. They do have a great selection normally.

Christina Hoffman

Ok, but workers need to know their jobs

francis drotar

Terrific staff, super accommodating.

Brandon Le

Associates....associates everywhere!

Gwinnette Byrum

Nice people many different selection on electronics

Matt Spielman

We purchased the nest door bell from Best Buy and had the geek squad install it on Sept 25, 2018. The door bell has already stopped working and there is now a loud humming/vibrating sound coming from the chime box going on throughout our house. The reps for geek squad at this location were completely inept at trying to help me with this issue and said someone will be out there on November 1st. That's 9 days from now. I would strongly urge customers to think twice before purchasing items like Nest products that need to be installed from this specific location. Once the item is paid for the people at this location do not care about the quality of service they give you and treat you as an after thought.

Eric Hughes

I shop here all the time, the staff are very helpful,knowledgeable and polite. The manager Matt is great and really goes out of his way to get you what you're looking for. My ONLY complaint...no fault of the individual locations...is that tjey have done away with their cd dept and downsized the movie section. But, I have always had a great shopping experience and love that it's hassle free when you price match. Love this location in particular.

Benjamin Marcy

Store wasn't busy, easy in and out. Parking is wonderful as well. Employees were very helpful.

Kaitlyn Kelley

I got a new car receiver and back up camera here. It was installed quickly and the employee was very helpful in finding the right products and adjusting for specific changes based on my vechile needs. He walked me through the new device and made sure I had what I wanted before I left. Very helpful and knowledgeable. I'll definitely be back if I have any other car installation needs. Thanks.

Kendra Robertson

College student, looking for fridges, playing around on one of the screens on the fridges with intentions of deleting what I write. Staff member that was breathing over my shoulder made sure to yell at me just because I look young. Yea, I’m young but that doesn’t mean I’m gonna try to put a full-size fridge in my pocket. Made me very uncomfortable having an old staff member breathing down my neck the whole time in the store. 0/10 don’t recommend unless you’re going in with an adult

Kevin Custom

Great deals. Great customer service. No wait.

Eddie Borjas

Excellent services

Mark Doescher, Jr.

Its amazing how only a few years ago this place looked like it was going to close, and now it's relevant again. Surprisingly competitive pricing and more variety of products than any other big box store. This store specifically seems to be well organized and managed.

nilay patel

Went to buy a phone . Had to wait for 1 hour . Only had one desk open . Service was good. Again went for the mobile Dept. Waited for one hour again . They have just one sales person . It's like punishment going to this store

John Kendrick

First time there .not bad , price was good for stainless steel Mico wave that my wife wanted.

Gael Wilford

Great store! This was the most organized store I've been in for black Friday sales. Staff was available and offered to help find what you were looking for before you even asked! All the lines moved quickly and everyone was very friendly

Mary Lewis

My son shopped here found a good deal

Ross Hurdle

I purchased what I wanted. No fuss!

Elizabeth Monserrat

I love it the best place to buy electronics

Chad Kirkbride

The coming of an end to another retail giant. Used to love this store. Now the shelves are barren. Service is at best sub par. Pricing is nowhere as low as before the fall. Sad to see but great memories.

Noel Tyson

Jon the Appliance Expert was very knowledgeable and helped us with our options for buying a washer/dryer set. Even though we weren't able to buy today, he was very thorough so that when we come back to purchase it will be as easy as possible. I look forward to going back to buy from them soon!

mashi bethea

Brought my tv there. Great service!

Nancy Teter

Thanks to Tyler and his great customer service and to Connor for a fantastic job in setting up my new Samsung Tablet. You guys are the best. Thank you for all your assistance.

Pixi Myn

Always happy people to share your stories with.

David Jameson

Very courteous and ready to answer your questions. If they don't know, they will find someone who can.

Correy McClure

The guy who helped me in the Streaming Media section was very knowledgeable about the products and services. Didn't but the system but he did point me in the right direction of the best place to order offline.

Joseph Dalton

The parking situation for this Best Buy is really the biggest negative of shopping there. The people have been pretty friendly pretty much every time I've ever been in there. They have a good selection and although you will usually have to wait just a little bit for someone to help you once you are being helped everyone is friendly. The people there seem to be knowledgeable and ready to assist customers. Overall this is a pretty good Best Buy

Larry Wilson

Their price match is the best, I found a price match at Walmart and thought I was doing pretty good to save $70. The young lady at the counter did some magic on her own system and I ended up paying $110 for a $299 item. Great customer service is rare nowadays, I really appreciate it when I find it.

Alex Larsen

Can't go wrong with this place, tech heaven!

Daniel Boyce

Good service and decent prices. While we all know we can typically search hard and find the cheapest prices for electronics, it's difficult to find good assistance finding what you need and getting decent prices. I needed a quality live streaming video camera and I initially went to this store after doing research on a number of video camera options. Immediately upon showing my suggestions, the customer service representative educated me on a number of other options to consider and then took the time to look up the price for each video camera, review the specs of each with me, and then determine what would be the best fit for my needs. The more amazing part is though he could have sold me a more pricey item that might not have been the perfect fit for what I needed, he instead educated me on a better option that they didn't even have in stock at this location, and then helped me find a location nearby that did. While I know this is a standard level of service that all stores SHOULD practice, this level of service is not always provided, especially in a busy store that is centrally located to all areas of Charlotte. The price of the item was actually over $75 less than my budget for what I needed, so I was then also able to pick up an extra SD card since I knew it would be needed. I would definitely come back to this location again, even if the prices found here might be a bit higher than what I'd find on Amazon or other cheap online sellers. The other benefit was being able to return the item easily, which is something else I ended up needing to do, and was able to do so very easily without hassle (something that is not always the case when ordering online from a vendor that doesn't have a physical location near me).

NerdFizz G.

It sure is full of electronics, so there's nothing unexpected coming from this electronics store. What sets it apart is that you can demo Zelda on the Nintendo Switch, which definitely makes it worth visiting.

Ernesto Zuniga

They were a great Help,liked the associate.

T S

Electronic superstore. With free parking deck!

Steve Bender

Trying to have my laptop repaired. Was told by Geeksquad rep over the phone and they quoted my warrenty was good until June 11th. Took a bus to the store on my day off but needed an "appointment" where i never needed on before. The warrenty wasn't for my laptop but for a pair of headphones, and that my laptop warranty ran out over a year ago. How do you confuse the two? I've never received emails about it expiring and now I'm expected to pay several hundreds of dollara to have it fixed??? SCREW THAT!! "Best" Buy has been going down hill for years with their polices and lousy "customer service"!! I will not spending any more money on these jokers ever again!!!

Jimmy Hopkins

sorry I really can't give you a review on Best Buy I was actually in front of Best Buy getting gas at the gas station so when I go to BestBuy I will give you an honest assessment of the place

Adam Haggag

Very helpful employees and have everything online that's not in store

patric martin

The worker behind the counter was nice.

Kimberly Cooklin

Free reinstall for remote start

Sean Holman

The staff is friendly and very helpful without being pushy!

Brandon Lamoureux

Good place for electronic equipment but can be more expensive than others.

Timothy Billingsley

Always helpful staff!

Jeannie Rankin

Very helpful with finding what I need!

Jesse Barnes

This a good one clean employees are always trying to sell you something..I give this place a three star because the prices are entirely to high when people could get most of the same items elsewhere cheaper. I wouldn't recommend this place to people not you're willing to spend a lot of money

Sheila Sparks

These guys really know what they are doing.

Edward Gregory

Not impressed went in looking for a security system for our house, the girl that greeted me tried her best to help but did not know alot about thier systems, she tried to get some information from people in the back but no one would help, she entered my information to have a geek squad specialist call me, that was 4 days ago and no call, needless to say i will not be buying a security system from Best Buy.

Michelle Gosnell

I LOVE Best Buy! The people that work there are awesome. They are so helpful, kind and eager to make your experience there nothing short of amazing. Whatever you need ... they will go 200% to find it for you or put you in touch with the right people. If you haven't been there for awhile ... make the trip ... it is SO worth it.

Joseph Byrum

They are always so super nice at Best Buy at the Metropolitan

Andrea Corsetti

Treat me like family. Bought a Dyson vaccum and the replacedcit without any problem as they have in the past with other rhings. I love my vaccum. Its a bit pricey but worth every penny. Makes vacuuming a great experience and its done in a snap.

Amber Wonderly-Turknett

Showed me multiple choice after I told them what I want and and was willing to go through the whole store for everything instead of changing me from person to person.

Rachel Wrede Meier

Possibly the worst retail experience of my life. Bought a scooter. Stopped working. Manufacturer won’t help. Customer service manager at this location refused to offer any support. So I called the 888 number. Spent 30 minutes detailing my experience. Found out the customer service rep at the store could have done more, but was condescending and unhelpful instead. And then accidentally got transferred to the Geek Squad who had no clue where my call had come from. I bought the scooter from BBY specifically to have retail location and humans go speak with if I needed support. Amazon (for the price) or small businesses (for the service) will get my money next time. This store - these people - are. The. Worst.

John R.

I've been going to this location for quite some time now and I can personally see and tell the difference with employees and their products.. They carry almost everything you need to complete your shopping experience and can easily ship it from another location directly to your home if necessary.. Be patient and everything falls into place.. Most of all allow yourself time to shop and ask questions and be prepared to be amazed by the help you'll get from everyone of their associates.. Lastly enjoy your time well spent..

Michael Williams

Garbage shoot of a store now. Couple years back i could go in and get desktop parts without issue anwhere from hardware to replacement cables. Now its if you dont want this new item that you dont need to get the one part you do need tough luck.

Emma Ruch

It has a great selection of all electronics and the employees are very helpful. However I have found the things I got at Best Buy for cheaper at other stores with the same quality.

Ellis Dee

Good selection friendly and helpful staff

israel martinez

It's an ok store, parking however is something else because it's limited and I did find what I went looking for. Their website says that they sell cb radios yet when at the store there was nothing about a cb radio and their knowledge is very limited. They however will order one out of their website for you if you so choose it.

Christina Night

Just browsing today, the guys were very nice when I asked about TVs.

Robert Thompson

I love shopping here if they don't have it they will get it for you!

H B

Good place to do research before you purchase because of the knowledgeable staff.

Kaye Mcdonald

I went in for a freezer but came out with cord less sweeper. I found out that they don't have freezers in store but on line. People were very helpful. I went away a happen campet.

Brandi Smith

Good selection of electronics, the prices are a little on the high end as we all know but if your looking for the latest movie or game its here.

Miguel Martinez

They have what I wanted I'm so happy

Lillian White

Ordered a camera tripod online and I picked up the next day. So good not to have to deal with "ohhhh where is it!?"... There it was waiting on us

Cindy Delor

Very friendly staff and knowledgeable about the products. I have never been disappointed in the service, that is why I return to Best Buy when I need to make a major purchase or one like this small one. They know the product.

Todd Hussey

Much better variety of items online, the employees have limited knowledge of the products they sale.

Elaine Dawes

From order through delivery and contact throughout well done!

MrBbruin4 .

Dustin (the salesman I spoke to) was very polite, knowledgeable, and helpful. Also, I like the Geek Squad, because they can install my electronic devices and fix any problems I have with my electronic devices.

Travis Elliott

Great prices, great service.

Allan Thomas

Very good helpful and polite staff clean store

Deborah Johnson

A little small, entrance through garage or side street, nice TV's, and smart home devices

Frank Nigro

Always have super service at Best Buy, my go to place for elecrtonics and accessories at fair prices!

George Beltz

Friendly staff, knowledgeable. I had what I needed and finished shopping under 15 minutes.

Jonathan Williams

I had Geek squad install a new alarm system and remote start on my 2008 GT Mustang. Liam and Gage did a fantastic job! I highly recommend them!

Jessica Murphy

Absolutely awful experience. I purchased a tv and a wall mount that the staff recommended only to discover they were not compatible with each other. When I returned the item Manager Ryan refused to own the situation and would not give me my money back. I had to accept a gift card or nothing at all. "I don't write the polices" was his apathetic response. 2 stars because at least I found a parking spot near the corporate, capalist hellscape.

sharon ward

Went with my friend to buy a laptop. David was a great help, knowledgeable and courteous. My friend was totally thrilled with the Surface Pro she got until her boyfriend abscounded with it. Looks like we'll be going back for another one this week!

Benjamin Joseph

My favorite thing about Best Buy is the cell phone department. You can't get an accurate look at phones and service in a Verizon or At&t store, at Best Buy you get to see it all from Android to iPhone. But you have to find that one knowledgable guy/gal. Bad part about Best Buy is once you leave the store, if anything went wrong, you have to drive back. There's absolutely no calling in and getting anything but a run around. And they don't make good on huge mistakes. They had my driver show up 5 times for a freezer that was supposed to be delivered.

Breck Hendrickson

Wonderful experience with Best Buy Customer Service phone line. I wanted to change details on my online order and called over my break at work. There was a long wait time to speak to a person, so i chose the option to be called back when it was my turn. I was at my desk and unable to answer when i received the call back, but Best Buy proceeded to call me back TWO more times until I could pick up and handle the call. I was able to speak with a person immediately upon answering. Very Impressed!

Michael Messmore

Very intelligent and respectful employees...great inventory....fair location

PDP

Filled with awesome stuff! I just wish the tech people were more available.

Zombie 2088

Always a pleasure. Always ready to help. Couldn't get 10 feet in the door without being asked if I was looking for something specific. That's quality to me. May call ahead as some items sell fast.

Michael R.

See I love best buy but the fact that I walk in and get attacked by workers trying to sell me things is annoying. I just wanna peruse. I like that there are plenty of workers but they are too direct.

skin atra

Went for the TV I was looking for . Found help soon and guy brought it out to me from the back . Best prices around too

Olivia Andert

Associates were willing to help and made it clear they were available to assist with questions

Ronald Oliver

Loved the setup of the store . All sections can be found with A quick scan of the area

Russ jr

Love best buy. Need one on state route 665 ohio

bob bone

The place to go if u need a computer , ECT. But don't figure on a lot of employees who really knows what is up with the stuff they sell. Shop around and be knowledgeable about what ye look'in for

Vance Porter

Very easy website to use

Carson Roth

I don’t normally review, but I felt the need after my most recent visit. Outstanding staff, very friendly and informative. One of their employees, Heather, is one that every Best Buy needs. She knows the store inside and out, and was quick to extend her helping hand in selecting a speaker, an area which she seemed to have extensive knowledge on. Also, Maria is the pinnacle of customer service excellence at this store. From the security guards to the cashier, everyone is professional and helpful. A great Best Buy store, the only problem is the parking but they are easily still worthy of 5 stars.

Kevin Kelly

For the most part I despise this store, but on my last visit there the employee was very helpful and very patient with me so I will give credit where credit is due. My last experience there was a 4-star visit. I bought a Motorola phone from them and signed up with Boost as the carrier service and it was an all-around good deal with good service.

Jason Umberger

Friendly service, great selection

Don Dark

Friendly staff always helpful and knowledgeable. Great electronics and appliance store.

Honda Talon Owner

I needed a phone ASAP, ran in through the exit after the entrance had been closed and explained my situation. The crew, specifically Matt helped get me a phone asap after 9pm. Thank you, I appreciate your understanding of my situation and helping me when you didn’t have to!

Ponzer with a hard R

I hate best buy the employee's are always either stuck up, or talk down to you and that doesn't help me. If I'm in best but i know what i need so unless i need an hdmi cable i won't be needing your help not like you wanted to help me any way.

Deb Pinky1

Great store with lots of variety. You always know you are getting the best price because they price match. They will look up a store to compare prices right there if you ask.

Mexy Lefty

All the employees were really nice and helpful which I never experiance at. Most best buys

zahra williams

Limited staff for technology assistance. Had to wait. Technology assistance person only had a moment to spare and then went onto help someone else... I had to make a decision and request help from other staff member to retrieve Chromebook of my choice and check out. The other staff member tried to sell extra warranty with examples such as how your device can break!

George Latham

Great place to get your electronics, cameras, computers, appliances and etc. This is my go-to store.

Panhead Kicker

Competitive pricing, knowledgeable staff

Phyllis Bozeman

Always helpful and they have what I want in stock

Catherine Lady1

Very helpful sales people. I wanted a Samsung product and they turned me over to a Samsung rep.

Corey Erickson

Quick and easy buying experience! Staff is always very knowledgeable.

Thomas Coleman

This store is really nice. A little over priced but the people that work there have good knowledge of what you are shopping for. I bought a new Refrigerator and there price was very comparable to other stores. Warranty prices were better.

tina park

I ordered LG refrigerator last year September 2018. And they told me they would deliver October 27th and they never did. Since then, they changed 6 times delivery date. Today they called me and they will deliver on sometimes April 2019 . When April come, they will change again. Best buy credit company called me I still have to make payment even I never received refrigerator. So I did made payment. Otherwise they're going to ruin my credit. They told me go to best buy and buy different refrigerator. So I said I'm going to leave bad reviews about best buy and they said they don't care. So I'm doing right now.

Jeff S.

Love my local Harrisburg Best Buy. Good pricing and they recently added a toy section where my daughter is always demanding we visit!

Ken Becker

Easy, knowledgeable staff, painless buying experience!

Marylene Davis

I always get great service and people knowledgeable about what you need

kirk natapraya

Had some bad experiences here in the past but the person who made my experience bad is a lot nicer now. Maybe it was an off day but I can forgive. :)

Hunter Romig

Audio/Video install team is great. Can't ask for more anything more from these guys. Fast and professional on every job.

Dennis Primeaux

Nice staff and quick service.

TESS TEE

Good inventory. Nice staff.

Lucas Boustead

There stuff is fun

Gregory Johnson

Nice store. Geek Squad appointment very helpful for new computer transfer plus.....

Sue Tierney

Very knowledgeable and friendly service from the Geek Squad.

Ryan Wyse

I get it, you want to make sure I'm taken care of. But when I have to spend more time telling your sales associates that I don't need any help, then actually shopping, what good is it doing? I went in to buy a TV. I walked out agitated and empty handed, because I was tired of being harassed. Trust me, when I'm ready to be helped, I'll come find you. Being asked 8 times in 10 minutes is just ridiculous.

Joan Holt

People very well trained. Didn't have alot of selection for my new phone Samsung 10E

Joshua Cox

This store is becoming like JCPenney. They are going the route of small amount of inventory in store and focus on online ordering. If I wanted to do that I would order through Amazon. Friendly staff though.

Donna Olson

Great service.

Michelle Gillespie

I recently purchased a TV online and picked it up at the best buy in Reynoldsburg. I stood there for almost half an hour while they found my order. A petite teenager was carrying out and handed it to me, no offer of help carrying it out to my car. Regardless, I get it out and take it home. We open the box and plug it in and it does not work. There is damage to the screen which I did not do myself! I took the TV back in and they refused to exchange or refund my money. The customer service person was very rude she basically shoved the TV back over the counter at me and walked away. I left in tears because I am now out $200 and still needed a TV. I had to ask for help getting it back to my car as everyone just stood around watching me struggle. I will NEVER buy another thing from this store or recommend anyone else do it! Go to Target. They were great and made the experience wonderful.

Ronda Rice

Very polite and helpful employees. I bought a security system from some place else, and I couldn't figure out what else I needed in order to get it going. The young man looked up my system and told me exactly what I needed to get it going. He didn't t try to sell me more than what I needed. Even though they were short staffed that day, he made me feel calm and made me feel like I was the only customer in the store.

Karl Bontrager

How is Best Buy still in business? The stores have almost nothing in them.

Scott Warmbier

They have come a long way in regards to customer service- we feel comfortable in buying at Best Buy due largely to the sales staff being helpful and not pushy. If they can't answer a question they will find someone who can. Prices are reasonable and if you can find a better deal somewhere else they will price match.

JustGottaBeFree

Very nice selection of items for Christmas... They were cheaper than Wal-Mart... I couldn't believe that.... But they were. Helpful staff, keep up the good work...

Michael Richter

Best buy is usually one of the most expensive place you can go for technology products. Unless you need the product today, I recommend looking on Amazon, where you'll have greater selection and better prices. Best buy is great for getting a specific DVD or Blu-ray, but even then you're better off purchasing the movie digitally, because then you don't have to worry about the disc scratching.

Daniel Wallis

Always enjoy going in here. Staff are generally always helpful. There was one time a conversation between staff members seemed more important than myself but whenever I ask for something they are always very helpful. Definitely the first place I go whenever I need something electronical

Sassy Stacey

Kind of hard to get the help I needed. Sales associate was going to fill out an app for me.... with WRONG information! Not cool!!!

JJ Ortiz

Always on point customer service and great deals all year around!

Nick

Great place to come in and pickup an item for quick pickup. They have always been a fast and friendly location. Great location near Uptown Charlotte. Parking could be better but I think the building owners are aware of that.

Adam Robertson

Good selection of Phillips Hub products.

Jim Woods

The customer service by the cashiers Absolutely terrible, they do not care about the customer only about being on their cell phone or ignoring the customer why you stay in there for 10 minutes and they do not do their job while you're hooking up a price match. Then at ninteen manager comes over and does absolutely nothing but ask another manager to walk away without giving and answer. Is this is one store where the customer is not important and not right I do not recommend ever Going to the reynoldsburgh for a Best Buy

eeniej1 .

I had really good service there. There's a lot going on, but they have it under control. There were a few people who asked if I needed help. Very nice!

Bryan Corona

I just wish someone had asked me what I was using my webcam for when I purchased it, wasn't until I got home I found it it wasn't compatible, return/exchange was no hassle tho, always appreciate that.

Regina Nkinen

Great place, good customer sercives

Alisha Garcia

Staff is always friendly and helpful. Always able to find someone if I need assistance.

Kimberly Hammond

Service on the sales floor was poor at best. Tired of waiting, we got our purchase to the front register where service was quick and efficient, apologizing profusely for his co-workers and promising to let superiors know. He definitely saved the sale - we were ready to walk out and shop elsewhere.

Anjel Kuhn

Jeremiah the Cashier was cute and really friendy. Movie selection wasn't very good.

Sarah German

The employees here are always very helpful and easy to talk to

Brandon Markwardt

Good Best buy. Always wish they had more

Rockit

It's pretty ok

Tara Centeio

Thank you to Josh in wireless for helping my daughter with with her new iPhone. Great service!!

That Bryan Dude

I cannot express with 5 stars how pleased I was with my visit to this Best Buy. I don't typically shop in brick and mortar stores, but when my refrigerator's compressor went out, my research showed that Best Buy had the better prices. As soon as I entered the store I asked where to go and was greeted with a friendly associate who helped us decide between the options we had already researched. As frustrating as it is to have to spend a ton of money on a new fridge, it was nice to have the help to get in and out of the store in a reasonable amount of time with no frustration at all on the sale process.

l miller

Great customer service..

charles gower

JBL ear buds.

Tramp Von Trickle

Chase was great. Very personable, honest and helpful. Simply a nice young fellow doing a great job connecting with customers. I arrived just before closing but never would've known had the lights not begun to go off. He and his co-worker, whose name I do not know appeared to be ready to help as long as needed. Both were very honest in their lack of experience with bone induction headphones but offered what information they had from their understanding of the product without having used it themselves. It was generally a good experience.

Hobo Magick

Well organized store and a neatly maintained video game section.

Greekgyal G

Looking for a great deal on a Samsung TV

Sherif Abdelrazek

Bought a pixel 3 from Best buy 3 weeks ago, found all the sensors not working. Went to return it, the (extreemly rude) geek squad guy told me to take it up with Google. Awful customer service, zero courtesy. Never purchasing from Best buy again !!