Reviews of Apple SouthPark (Computer Repair)

Amarnath Patil

Don’t be fooled by greetings and look of the store, one of the worst & slowest service came across in recent times. Customer’s time is irrelevant in this store. Had 2 queries, one on battery replacement and other on purchase of new iPhone(XS/8). Reached store at around 1:35PM. After 4hrs 15 min wait, I was told that battery cannot replaced due to some liquid found inside. Fine, but why 4 hrs 15 min. Being such a big company and paying highest price in mobile segment, don’t they have quicker way to identify if it can be serviced based on the query and inform customers. On 2nd query to purchase a new iPhone (XS), sales person took 1hr 30 even to approach me to see what I was looking for. No wonder why iPhone sales are dropping. planning to purchase android phone instead. I would have given 0 if had an option.

Julia Pfefferkorn

Sitting here waiting for someone to help me at the Apple Store for a possible purchase- going on 45 minutes now. Just asked one employee how much longer I had to wait to ask questions about purchasing a new computer. Rudely told me to 'ask someone else' to see how much longer I would have to be in the queue. When will Apple figure out how to really treat customers? The Genius Bar people are great but what a huge hassle even to get there. I should not have to put in my apple id every time- name should be enough- been a customer for too long I guess....

Tezra Blake

I wanted to send salute to T the sales associate and Andrew they were great in response and resolving my issue and my problem.I want to ensure you that management rewards them for there exceptional and awesome customer service .In my distress of being tried of my standby cheap replacement ear plugs til I had time to replace my charger box .I haven’t stopped smiling to not have to fight with a cord daily .I will be following up to see management has rewards these awesome gentlemen for there hardwork on that super busy Saturday.Please feel free to contact me thank you

Rajeev Shukla

I was not aware that this place has more than 50 items for demo. Very nice

Asa Holloway

Very interesting if you're into Apple products

Fahad K

I usually have a pretty good experience at an Apple store. This one was a different experience. The employees didn't really seem eager to help. After I grabbed my accessory I had to run around to a few people to find someone who can actually take a payment and even the person who took the payment made me feel like he was doing me a huge favor by taking my money.

Jeremy Emery

Mark the manager at the South Park Apple Store is a fine example of people that are pleased to provide poor service. I would not recommend this store. If apple can afford to provide poor customer service they can afford not to have my future business.

Greg Gmach

This place is a dumpster. I came yesterday to have a battery replaced. They said it would be three hours so I opted to leave it overnight as they said it would be ready first thing. I got there at 10 am right when they opened and guess what, the phone is not ready. Horrible service horrible store. Apple does not seem to care at all for their customers time, loyalty, or patronage.

Ryan Hunter

Place was packed with long waits and no hustle from the employees

Rami Dalal

Very disappointing! I'm a big Apple fan, but this store needs to train the staff. The store itself is pretty and new, but the staff I encountered during my recent visit did not represent the Apple brand well. I came in to spend some money and needed guidance, but the 20+ Apple employees were standing around looking at their iPads. I waited for over 20 minutes for my turn to come up, but everyone continued looking at their iPads, talking to each other, and some providing tech support to other customers. Clearly, no one wanted to sell anything. So, I'll be calling the 800 number and shopping online. A good reminder why brick-and-mortar stores are disappearing.

Lismary Martinez

They were amazing

johnny ash

If you can found a worse apple store, I will buy you a lunch, period. Staff are lazy, don’t want to do anything but argue with you.

Daniel Howard

Unhelpful staff that wasted hours of my time. Make an appointment or you're wasting your time. Also bring head phones to tune out the hundreds of ridiculous customers standing around listening to loud mobile devices.

Catherine A

The guys there were super friendly and knew what they were doing. Very happy I decided to go to this location to get my phone fixed and replaced.

Sean Kilmartin

Make an appointment!!!! Very helpful and patient but make an appointment!!

Peter Mikhael

My wife had the worst experience. She asked Tory to assist with the recent issue I had with my phone that completely stopped working. She looked at the phone and told me I am not touching this. It has water damage. I am curious to how Apple claims that this phone is waterproof and it carries a rating of IP 67 or IP 68. I simply asked on how come the phone has water damage and her response was: “I wasn’t with you to know how” I need to know what kind of customer service is this ? I don’t know may be because I have an accent We have 5 iPhones and iPads in my household. This was the worst experience I have ever had specially when I was present at the Apple store. I have a special needs son that had to endure all of the frustration we encounter. That response aggravated me so much and unfortunately I had to leave because of my son getting frustrated. Your agents response should represent your brand. I would not expect such a response out of Walmart employee!

Luke Rathburn

I've attempted to contact them on several occasions and I can't get through to anyone in the store . It sends you to the customer service line and the representative cannot even reach them . Needed to find out if they can even help me and all the customer service representatives can say is maybe so now I'm driving 1 hr each way just to find out if they can even do anything to help me . Done with apple so is my family . What's the point of a warranty if you can't even get them to fix it in a timely fashion . Apple is a joke

Jerrie Glassgow

Love the Gap!!

Kimberly Roland

My Apple iPhone recently stopped receiving a signal and was directed by my service provider to take it to the Apple store, as this is a known and common issue. I come to the Apple store only to be told that they do not have any availability to look at my phone today and I cannot make any appointments for over a week to have my phone diagnosed... although I do find it odd that they have someone to assist me immediately to buy another phone.

Jacob Brabble

Store isn’t even open. Might want to make that info available to the public online

Stevie Mills

The company has really made me have a different out look and opinion on the customer service, support and products. I purchased a iPad Pro back in December not an air on a mini the new pro. My pro stays at work on the desk or I carry it to church to take notes. I have been hearing about them bending so I notice mind was bending as well. I took it to the store three months after purchasing and the manager said they was aware of the bending issue because of the bezel design but my iPad was pass the the amount of bend that they cover so basically I didn’t catch it in time. I was told I would have to pay 500 dollars to get it repaired even tho it’s an Apple issue. I will continue to advise anyone to not buy the products if the can not stand behind them. The manger didn’t care but was willing to take pictures of my iPad that’s all the help I received from this huge company a too bad so sad.

Rachel Blattner

Tried to make an appointment online and was unsuccessful. a glitch on Apple's end. Once I finally got an appointment, the staff are unfriendly and seem to be annoyed that you are even in the store. 2 star only because they honored the wait time (walk in) & estimated service repair time was exactly 1 hour. Be prepared to wait, to pay a service fee, although I carry and have carried for 2+years Applecare. I have since made the switch from the haggle of "back up your phone" and "download our latest software" interregoration to the easy accessiblity of Android, the Samsung galaxy.

krishna Vandanapu

Best service center

Dennis Brannon

The same people that made fun of me for my calculator watch in high school are now wearing Apple watches. Who's the nerd now? ha ha

Sunny Stint

Very bad service. Order pickup took an hour and half. Then they did not have anyone to set the phone up. Stay away from this store. I WOULD have given zero starts if there was an option.

Anna Coupons

Very clean place and extremely helpful staff! Although there aren’t many individuals on the staff, when you do find a member to help you, they get your issue resolved immediately!

Cel St.Pierre

Our Apple Genius, Sergio, was amazing! He quickly assisted us in making our purchase and explaining the benefits of the Apple Care program.

Cristy Anderson

Interesting!

Rachel Hofbrau

Enjoyable experience at this Apple Store. I was helped promptly and the person who helped me made sure that I was satisfied before I left I could not ask for a better experience shopping at an Apple Store

Vladik B

Tired of speaking to robots on the phone!! Let me speak to an actual person in sales already!! Horrible service

Moulay Benelmahi

when i went to buy my macbook you guys welcomed me with fake smiles now that i need help nobody is there. Iam willing to pay my money to fix my device but still nobody can help me. company does not care about costumers satisfaction its all about the numbers.

Koko nut

My phone kept saying no service so I made an APPT. Brought it in and Robin helped me so much! She took me through every step and was very professional! I’ve had a bad experience at Apple at north lake mall and they instantly told me i’d Have to pay out of pocket and didn’t even take a look at it to see what was wrong and South Park definitely always has the best customer service! We thought i’d Had to pay for my iPhone to be replace, but she doubled check with her manager 2/3 times and instantly had my phone replaced at no charge! Turns out it was a hardware defect or something. We all know how bumming it can be to pay extra out of pocket, but she made sure of everything before we’d continue on to the next step. Literally made sure 2/3 times! So thank you Robin! If you’re reading this we need more sweet and professional people like you who actually cares and see what’s wrong rather than taking your money! Definitely will be back at this location again!

Neal F. Fischer

Polite, Overcrowded and Unhelpful. They told me it would be 4 hours for a technician to sell me a screw that came out of the bottom of my MacBook Pro.

Chloe Wright

Atrocious service. This store was designed by either completely blind idiots or evil masters of suffering. The result is the same either way:chaos.

Amarnath Patil

Don’t be fooled by greetings and look of the store, one of the worst & slowest service came across in recent times. Customer’s time is irrelevant in this store. Had 2 queries, one on battery replacement and other on purchase of new iPhone(XS/8). Reached store at around 1:35PM. After 4hrs 15 min wait, I was told that battery cannot replaced due to some liquid found inside. Fine, but why 4 hrs 15 min. Being such a big company and paying highest price in mobile segment, don’t they have quicker way to identify if it can be serviced based on the query and inform customers. On 2nd query to purchase a new iPhone (XS), sales person took 1hr 30 even to approach me to see what I was looking for. No wonder why iPhone sales are dropping. planning to purchase android phone instead. I would have given 0 if had an option.

Julia Pfefferkorn

Sitting here waiting for someone to help me at the Apple Store for a possible purchase- going on 45 minutes now. Just asked one employee how much longer I had to wait to ask questions about purchasing a new computer. Rudely told me to 'ask someone else' to see how much longer I would have to be in the queue. When will Apple figure out how to really treat customers? The Genius Bar people are great but what a huge hassle even to get there. I should not have to put in my apple id every time- name should be enough- been a customer for too long I guess....

Tezra Blake

I wanted to send salute to T the sales associate and Andrew they were great in response and resolving my issue and my problem.I want to ensure you that management rewards them for there exceptional and awesome customer service .In my distress of being tried of my standby cheap replacement ear plugs til I had time to replace my charger box .I haven’t stopped smiling to not have to fight with a cord daily .I will be following up to see management has rewards these awesome gentlemen for there hardwork on that super busy Saturday.Please feel free to contact me thank you

Rajeev Shukla

I was not aware that this place has more than 50 items for demo. Very nice

Asa Holloway

Very interesting if you're into Apple products

Fahad K

I usually have a pretty good experience at an Apple store. This one was a different experience. The employees didn't really seem eager to help. After I grabbed my accessory I had to run around to a few people to find someone who can actually take a payment and even the person who took the payment made me feel like he was doing me a huge favor by taking my money.

Greg Gmach

This place is a dumpster. I came yesterday to have a battery replaced. They said it would be three hours so I opted to leave it overnight as they said it would be ready first thing. I got there at 10 am right when they opened and guess what, the phone is not ready. Horrible service horrible store. Apple does not seem to care at all for their customers time, loyalty, or patronage.

Ryan Hunter

Place was packed with long waits and no hustle from the employees

Rami Dalal

Very disappointing! I'm a big Apple fan, but this store needs to train the staff. The store itself is pretty and new, but the staff I encountered during my recent visit did not represent the Apple brand well. I came in to spend some money and needed guidance, but the 20+ Apple employees were standing around looking at their iPads. I waited for over 20 minutes for my turn to come up, but everyone continued looking at their iPads, talking to each other, and some providing tech support to other customers. Clearly, no one wanted to sell anything. So, I'll be calling the 800 number and shopping online. A good reminder why brick-and-mortar stores are disappearing.

Lismary Martinez

They were amazing

johnny ash

If you can found a worse apple store, I will buy you a lunch, period. Staff are lazy, don’t want to do anything but argue with you.

byances martinez

worst Apple ever they left me waiting on the call for 45 minutes never answered

Daniel Howard

Unhelpful staff that wasted hours of my time. Make an appointment or you're wasting your time. Also bring head phones to tune out the hundreds of ridiculous customers standing around listening to loud mobile devices.

Catherine A

The guys there were super friendly and knew what they were doing. Very happy I decided to go to this location to get my phone fixed and replaced.

Sean Kilmartin

Make an appointment!!!! Very helpful and patient but make an appointment!!

Peter Mikhael

My wife had the worst experience. She asked Tory to assist with the recent issue I had with my phone that completely stopped working. She looked at the phone and told me I am not touching this. It has water damage. I am curious to how Apple claims that this phone is waterproof and it carries a rating of IP 67 or IP 68. I simply asked on how come the phone has water damage and her response was: “I wasn’t with you to know how” I need to know what kind of customer service is this ? I don’t know may be because I have an accent We have 5 iPhones and iPads in my household. This was the worst experience I have ever had specially when I was present at the Apple store. I have a special needs son that had to endure all of the frustration we encounter. That response aggravated me so much and unfortunately I had to leave because of my son getting frustrated. Your agents response should represent your brand. I would not expect such a response out of Walmart employee!

Luke Rathburn

I've attempted to contact them on several occasions and I can't get through to anyone in the store . It sends you to the customer service line and the representative cannot even reach them . Needed to find out if they can even help me and all the customer service representatives can say is maybe so now I'm driving 1 hr each way just to find out if they can even do anything to help me . Done with apple so is my family . What's the point of a warranty if you can't even get them to fix it in a timely fashion . Apple is a joke

Jerrie Glassgow

Love the Gap!!

Kimberly Roland

My Apple iPhone recently stopped receiving a signal and was directed by my service provider to take it to the Apple store, as this is a known and common issue. I come to the Apple store only to be told that they do not have any availability to look at my phone today and I cannot make any appointments for over a week to have my phone diagnosed... although I do find it odd that they have someone to assist me immediately to buy another phone.

Jacob Brabble

Store isn’t even open. Might want to make that info available to the public online

Stevie Mills

The company has really made me have a different out look and opinion on the customer service, support and products. I purchased a iPad Pro back in December not an air on a mini the new pro. My pro stays at work on the desk or I carry it to church to take notes. I have been hearing about them bending so I notice mind was bending as well. I took it to the store three months after purchasing and the manager said they was aware of the bending issue because of the bezel design but my iPad was pass the the amount of bend that they cover so basically I didn’t catch it in time. I was told I would have to pay 500 dollars to get it repaired even tho it’s an Apple issue. I will continue to advise anyone to not buy the products if the can not stand behind them. The manger didn’t care but was willing to take pictures of my iPad that’s all the help I received from this huge company a too bad so sad.

Rachel Blattner

Tried to make an appointment online and was unsuccessful. a glitch on Apple's end. Once I finally got an appointment, the staff are unfriendly and seem to be annoyed that you are even in the store. 2 star only because they honored the wait time (walk in) & estimated service repair time was exactly 1 hour. Be prepared to wait, to pay a service fee, although I carry and have carried for 2+years Applecare. I have since made the switch from the haggle of "back up your phone" and "download our latest software" interregoration to the easy accessiblity of Android, the Samsung galaxy.

krishna Vandanapu

Best service center

Dennis Brannon

The same people that made fun of me for my calculator watch in high school are now wearing Apple watches. Who's the nerd now? ha ha

Sunny Stint

Very bad service. Order pickup took an hour and half. Then they did not have anyone to set the phone up. Stay away from this store. I WOULD have given zero starts if there was an option.

Anna Coupons

Very clean place and extremely helpful staff! Although there aren’t many individuals on the staff, when you do find a member to help you, they get your issue resolved immediately!

Cel St.Pierre

Our Apple Genius, Sergio, was amazing! He quickly assisted us in making our purchase and explaining the benefits of the Apple Care program.

Rachel Hofbrau

Enjoyable experience at this Apple Store. I was helped promptly and the person who helped me made sure that I was satisfied before I left I could not ask for a better experience shopping at an Apple Store

Moulay Benelmahi

when i went to buy my macbook you guys welcomed me with fake smiles now that i need help nobody is there. Iam willing to pay my money to fix my device but still nobody can help me. company does not care about costumers satisfaction its all about the numbers.

Neal F. Fischer

Polite, Overcrowded and Unhelpful. They told me it would be 4 hours for a technician to sell me a screw that came out of the bottom of my MacBook Pro.

Chloe Wright

Atrocious service. This store was designed by either completely blind idiots or evil masters of suffering. The result is the same either way:chaos.

Mary Bosco

I have been to the Apple store in SouthPark twice. Both times I was impressed with the helpfulness of the staff. The first time I went, without an appointment, I had to wait for several hours, but they gave me a time to be back and they were ready and they fixed my problem. The second time I had an appointment to have the screen on my iPhone replaced. They were prompt, took my phone and told me when it would be ready and it was. I love my iPhone and macbook air and I love the South Park Apple store.

David Sullivan

I am a huge Apple customer (iMac, iPads, watch, tv, MacBook). I experienced the worst customer service of all time at the store today. I drove 35 minutes to the store to drop off a computer that was broken because I ran an Apple OS update. The store refused to accept my computer because I did not call ahead and make an appointment. I told them I did not want it fixed that day they could keep it for as long as they wanted. It did not matter, they refused to accept the computer and said I would have to bring it back another day after making an appointment. Wow. I will never buy another Apple product from this location again .

James Parkhill

Always do me right

Bobby Norton

No help workers were very mean and looking at their phones.

Dianne Hoover

People were friendly but it was so loud (music) I could not here a person sitting next to me. After spending an hour in store I had a head ache!

oiralis gonzalez

I had the most frustrated and unpleased experience at this store. I was very disappointed of the costumer services of apple at this store. Hope that no other person goes to what I did, and this review helps them to understand how frustrated could be. I had a reservation at 7.30 pm on 11/29/18 to replace a phone's battery. But, I decided to go early around 5.30 pm after work to see if they can help me. When I arrived, they asked me to come back at 7.30 pm since they were too busy. I understood, so I asked them if I can leave my phone and come back in a later time. They told me that was not possible because a technician must be present. Arrived again at 7.15 pm and they told me that I must wait 10 minutes before my appointment to check in. But he "got me" the guy at the front door with the computer said. Then, I wait and wait... It's now 7.55 pm and I have not words for anyone (no acknowledge). So, I asked another person to see how long I must wait. He told me " I got you" again and come back to me at 8.00 pm. Then, he told me, " you have to leave the phone and come back at 9.00 pm." I said: ok. The mall was closing, and I decided to check in at 8.50 pm and wait for my phone. At this point, anyone acknowledge me and it's 9.30 pm. I asked another technician, what’s happening? and they said: "they are working on it." This person, left and did not reported back to me. Finally, at 9.45 pm, a technician come back and handle me, my phone. The mall was closed by this time and I am walking outside the mall in an empty parking lot at 10.00 pm. So afraid. While I was waiting, I was observing the way some of the "technicians" were providing costumer services to their clients and I noticed that "Spanish individuals, like me, were not acknowledge." My intention with this review is not to claim "racism" because I don't feel less than anyone. I am a well-educated and knowledgeable individual but, this time, "I felt the difference" I did not hear at any time of my long wait, “I am sorry for the waiting, or any kind of other sympathetic word.” I felt very disrespect as a client.

Lalit Thakur

The staff has a lot of attitude. The store leader was helpful bit the rest was not. The guy helping did not even bother to introduce. Within five minutes he concluded that I needed a new phone and I have only had my phone for little over a year.

Thomas Price

Just left this store and heading to Best Buy to purchase a new computer and watch. Majority of staff very rude and seem to have attitudes. I’ve been loyal to apple for at least 20 years when the products were limited and industry dominated by Microsoft. Worst Apple store I’ve ever tried to purchase from.

John Ward

Although it was the iPhone 11x Max Pro Ultra launch day and employees were stretched thin, they were very helpful and respectful.

American Roadrunner Inc

Must have an appointment set in advance, the place is busy most of the time.

d j

Minus 1,0000, WORST STORE EVER!!!!!! Rude people, you wait for hours, ridiculous price to pay for owning an Apple product.

Craig Clark

I was greeted quick response and attended to professionally, was in and out in minutes with a full crowd of people in the store. Even though I only needed to purchase a charging cord, I was still amazed..

Tyler Constantine

Came here specifically to buy a particular computer. Waited almost an hour to be given the glorious opportunity to spend over a thousand bucks on a laptop (sense my sarcasm? Because I'm laying it on pretty thick), after being told it would be a 15 minute wait. Why you have to wait at all to simply buy something is beyond me. Gave three stars only because the sales associate was knowledgeable and friendly.

Grotesque G

Outstanding service. Extremely patient geniuses making sure they adresa all the needs. Clean and safe place.

Andrew Warren-Love

Five people standing around ready to put you on a list. One person at the watch stand able to sell to you. And somehow this is supposed to be a store?

SABITA TALUKDAR

Have visited this store couple of times, but this time disappointed. I don't think the customer service representative who came to help knew what our problem was. Had to call up customer care and explain what was going on with my phone.

Elisabeth Smith

Super helpful staff

Hetal Jetani

I came for my iPhone and the issue was battery drained quickly. The person ran their diagonal so the verdict was nothing is wrong with the battery. They refused to change the battery and asked me to reset the phone as try and see if it improves. I found it hard to believe that they couldn’t tell what was wrong with the iPhone. Also they would charge me for battery. A phone that i paid for $800 now a year later i have issue they don’t know what’s wrong! It’s insane I would pay for every single service. Phone is little over a year old only. I expect better from apple.

Beth Harris

Please get a live phone that doesn't send us on a 20 minute run around to get appointments for products we purchased there.

Mitchell Adams

Customer service reps run around like chickens with their heads cut off. Habitually sold out of Airpods. How am I supposed to flex on everyone without Airpods?

arjun TR

Good and crowded

Eric Frey

It may be a minor point and it was 20 minutes till closing, but no one greeted me when I came in. Like I said, minor point, but I walk over to a group of associates and I have to wait until they finish their conversation before someone addresses me. I expected better from a company like Apple.

Yesdasi Bella

Great day

Kaitlyn Hear

I get that it was busy but I had set an appointment five days prior and the staff still helped walk ins before getting to me, and when they finally got to me (as I knew it would be) it was a short 5 minute talk about my warranty on my product. This branch may be a little OP since they’re the closest in our area. It just sucks to know that they could’ve been better but you can’t really do anything.

Chad Blackley

Management is completely incompetent. Sighted policy as the reason for his pitiful customer service. He was either unwilling or unable to define the reasoning behind the policy just that it exist for reasons unknown. The staff at Southpark has ensured my current apple products will be my last.

Caroline

I agree with others that this place is hard to get a genius appointment...it’s been like that for years. I also experience the occasional grumpy employee here unlike the typical Apple store experience, but today, a savior named Greg really helped me solve my phone issue. If you’re desperate maybe ask for him because he really went out of his way to ensure I was satisfied and my products functioned properly. Five stars for Greg.

Maxx Guetta

One of the worst apple stores in the USA. I lived in Miami, New York and Los Angeles and this is without a doubt the worst store I have visited. The attention is slow, to buy any product the minimum wait is 20 minutes. In any store you enter, choose, buy, pay and leave. In Apple South Park, enter, wait an eternity and leave, without buying, tired of waiting. If you live in Charlotte, dont waste time, BUY ONLINE!

Tina Butte

Apple Store is a shopping anxiety nightmare from the moment I walked in. Coming in only for a replacement cable, it was virtually impossible to differentiate staff from customers except for the whoosh as hurried employees went back and forth from the floor to the back room area. No guest acnowledgement whatsoever as I looked over the sea of tiny white boxes. Checking out is another complete mess as you have to find a frenzied worker not already on a mission. I felt like the best way to find an associate would be to hold the tiny box up in the air next to the exit and announce, I'm walking out now... I'm sure I'd be stopped by the hand of Jobs. A self checkout for quick purchases would be a smart addition to the aseptic but chaotic environment. Thank you but I'd rather try my luck with a cord from anywhere else!

Racheal Yobo

Seems like if you do not look like you can afford something they are not trying to help. Sad they lost a customer

Mike Tilley

Really love the upgraded appearance of the bigger store now. Always very slick and clean like an Apple Store should be. At certain times there can be quite the crowd here and you may have to wait a while for technical service but it's always entertaining and the workers are knowledgeable and kind.

Pame Martinez

Besides the long wait for everything, cool store

Brian Dorney

I have been a passionate Apple customer since 1982 and currently have (5) iPhones and an iPad in-service. I accepted Apple’s offer to replace my failing iPhone battery for $30 which appeared to be a great deal. Traveled to this location from a different state. After waiting over 1 hour for my work to be completed Apple Southpark refused to perform the contracted service with nonsensical excuses then tried to upsell me to a new (used) replacement for $300. Bait and Switch. Apple Customer Service investigated and called bs on Apple Southpark. I believe the poor customer experience is a function of this store and associates. Go for service elsewhere and buy Apple products elsewhere.

ms grandma

Chased me out of store! Went to get a new iPhone and the manager threatened me.

Kevin C

How long does it take to remodel a store? As of August 2018 it’s been closed for 4 months. Which is about as long as it takes sometimes to wait for a Genius Bar appointment.. If McDonald’s can throw a whole building up in a couple of weeks, what are they doing in this place and what happened to the employees who worked there??

Dylan Jordan

Finally after waiting forever for help, the lady wasn't concerned at all. She said come 15 mins before open next time.

Daniel RuizGuzman

The guy that helped me was very quick. He helped me with all of my issues even though I only made an appointment for only one of them.

Michelle Ashworth

Great experience. Visited the Southpark store last week to get an Iphone battery replaced. Very busy - 3+ hour wait. So I scheduled an appointment for today with Jason (very helpful). Was immediately helped today the moment I walked in the store. Entire process took about as hour (as promised). Christian helped me today. Also very helpful. Overall great experience. Nice people who explain everything.Reasonable cost as well.

Andy Thuan

Always an easy experience at this store for me. I’ve never had an issue here. Their newest remodel is pretty cool. The store has a very bright and up to date feel. Staff here is helpful and makes things very easy to do business. If you’re getting the new iPhone XS I would recommend you buying online and doing a store pick up to save you some time.

Li Cai

Large store great location but very unfriendly staff. We booked an appointment online for battery replacement but the “genius” who was helping checking in could not find our appointment. Instead of helping us he acted like we were wasting his time and did not even want to talk to us. Worst Apple store expedience even here at SouthPark. Also, please be prepared to wait a very long time because this is always a very crowded store.

Will H

Typical apple store experience, which means it’s really good. They have a high bar for customer service and paying attention to details. You don’t really notice it from Apple store to Apple store, but you definitely notice it by comparing their service to virtually anywhere else. On my visit, I had a complicated issue due to the online order I’d attempted. It took about 10 minutes for them to get to me, but once a rep was available he stuck with me for about 45 minutes plus some time with a manager. They did everything they could to help me out, and I am blown away by the effort they put into dealing with just one customer. It actually offset the hassle the online apple store and 3rd party fulfillment centers put me through. As much as I hate going to the mall, I’ll go to the apple store before I place another online order.

millicent morris

Very helpful staff

Thomas Palombo

They could care less about their customers. They lie right to your face. You know it and they know it. One customer gone forever. They might not care now about me and one customer but someday they will tick off enough people. Someday they will not be on top and begging for customers - never again.

Mary Bosco

I have been to the Apple store in SouthPark twice. Both times I was impressed with the helpfulness of the staff. The first time I went, without an appointment, I had to wait for several hours, but they gave me a time to be back and they were ready and they fixed my problem. The second time I had an appointment to have the screen on my iPhone replaced. They were prompt, took my phone and told me when it would be ready and it was. I love my iPhone and macbook air and I love the South Park Apple store.

David Sullivan

I am a huge Apple customer (iMac, iPads, watch, tv, MacBook). I experienced the worst customer service of all time at the store today. I drove 35 minutes to the store to drop off a computer that was broken because I ran an Apple OS update. The store refused to accept my computer because I did not call ahead and make an appointment. I told them I did not want it fixed that day they could keep it for as long as they wanted. It did not matter, they refused to accept the computer and said I would have to bring it back another day after making an appointment. Wow. I will never buy another Apple product from this location again .

James Parkhill

Always do me right

Bobby Norton

No help workers were very mean and looking at their phones.

Fabio Teti

Just wanted to give a shout out to Robert and Tim who assisted my wife and I the other day. Both of them spent time with us to make sure we were well-informed and provided with the enough information to make a good decision. I will add that we were there during a very busy time of day, but we never felt rushed. Kudos.

Dianne Hoover

People were friendly but it was so loud (music) I could not here a person sitting next to me. After spending an hour in store I had a head ache!

oiralis gonzalez

I had the most frustrated and unpleased experience at this store. I was very disappointed of the costumer services of apple at this store. Hope that no other person goes to what I did, and this review helps them to understand how frustrated could be. I had a reservation at 7.30 pm on 11/29/18 to replace a phone's battery. But, I decided to go early around 5.30 pm after work to see if they can help me. When I arrived, they asked me to come back at 7.30 pm since they were too busy. I understood, so I asked them if I can leave my phone and come back in a later time. They told me that was not possible because a technician must be present. Arrived again at 7.15 pm and they told me that I must wait 10 minutes before my appointment to check in. But he "got me" the guy at the front door with the computer said. Then, I wait and wait... It's now 7.55 pm and I have not words for anyone (no acknowledge). So, I asked another person to see how long I must wait. He told me " I got you" again and come back to me at 8.00 pm. Then, he told me, " you have to leave the phone and come back at 9.00 pm." I said: ok. The mall was closing, and I decided to check in at 8.50 pm and wait for my phone. At this point, anyone acknowledge me and it's 9.30 pm. I asked another technician, what’s happening? and they said: "they are working on it." This person, left and did not reported back to me. Finally, at 9.45 pm, a technician come back and handle me, my phone. The mall was closed by this time and I am walking outside the mall in an empty parking lot at 10.00 pm. So afraid. While I was waiting, I was observing the way some of the "technicians" were providing costumer services to their clients and I noticed that "Spanish individuals, like me, were not acknowledge." My intention with this review is not to claim "racism" because I don't feel less than anyone. I am a well-educated and knowledgeable individual but, this time, "I felt the difference" I did not hear at any time of my long wait, “I am sorry for the waiting, or any kind of other sympathetic word.” I felt very disrespect as a client.

Lalit Thakur

The staff has a lot of attitude. The store leader was helpful bit the rest was not. The guy helping did not even bother to introduce. Within five minutes he concluded that I needed a new phone and I have only had my phone for little over a year.

Thomas Price

Just left this store and heading to Best Buy to purchase a new computer and watch. Majority of staff very rude and seem to have attitudes. I’ve been loyal to apple for at least 20 years when the products were limited and industry dominated by Microsoft. Worst Apple store I’ve ever tried to purchase from.

American Roadrunner Inc

Must have an appointment set in advance, the place is busy most of the time.

d j

Minus 1,0000, WORST STORE EVER!!!!!! Rude people, you wait for hours, ridiculous price to pay for owning an Apple product.

Craig Clark

I was greeted quick response and attended to professionally, was in and out in minutes with a full crowd of people in the store. Even though I only needed to purchase a charging cord, I was still amazed..

Tyler Constantine

Came here specifically to buy a particular computer. Waited almost an hour to be given the glorious opportunity to spend over a thousand bucks on a laptop (sense my sarcasm? Because I'm laying it on pretty thick), after being told it would be a 15 minute wait. Why you have to wait at all to simply buy something is beyond me. Gave three stars only because the sales associate was knowledgeable and friendly.

Grotesque G

Outstanding service. Extremely patient geniuses making sure they adresa all the needs. Clean and safe place.

Andrew Warren-Love

Five people standing around ready to put you on a list. One person at the watch stand able to sell to you. And somehow this is supposed to be a store?

SABITA TALUKDAR

Have visited this store couple of times, but this time disappointed. I don't think the customer service representative who came to help knew what our problem was. Had to call up customer care and explain what was going on with my phone.

Elisabeth Smith

Super helpful staff

Hetal Jetani

I came for my iPhone and the issue was battery drained quickly. The person ran their diagonal so the verdict was nothing is wrong with the battery. They refused to change the battery and asked me to reset the phone as try and see if it improves. I found it hard to believe that they couldn’t tell what was wrong with the iPhone. Also they would charge me for battery. A phone that i paid for $800 now a year later i have issue they don’t know what’s wrong! It’s insane I would pay for every single service. Phone is little over a year old only. I expect better from apple.

Beth Harris

Please get a live phone that doesn't send us on a 20 minute run around to get appointments for products we purchased there.

Mitchell Adams

Customer service reps run around like chickens with their heads cut off. Habitually sold out of Airpods. How am I supposed to flex on everyone without Airpods?

arjun TR

Good and crowded

BangiT EnterTainmenT

Place always crowded like they giving away free phones or something Staff is great tho

Eric Frey

It may be a minor point and it was 20 minutes till closing, but no one greeted me when I came in. Like I said, minor point, but I walk over to a group of associates and I have to wait until they finish their conversation before someone addresses me. I expected better from a company like Apple.

Yesdasi Bella

Great day

Kaitlyn Hear

I get that it was busy but I had set an appointment five days prior and the staff still helped walk ins before getting to me, and when they finally got to me (as I knew it would be) it was a short 5 minute talk about my warranty on my product. This branch may be a little OP since they’re the closest in our area. It just sucks to know that they could’ve been better but you can’t really do anything.

Chad Blackley

Management is completely incompetent. Sighted policy as the reason for his pitiful customer service. He was either unwilling or unable to define the reasoning behind the policy just that it exist for reasons unknown. The staff at Southpark has ensured my current apple products will be my last.

Caroline

I agree with others that this place is hard to get a genius appointment...it’s been like that for years. I also experience the occasional grumpy employee here unlike the typical Apple store experience, but today, a savior named Greg really helped me solve my phone issue. If you’re desperate maybe ask for him because he really went out of his way to ensure I was satisfied and my products functioned properly. Five stars for Greg.

Maxx Guetta

One of the worst apple stores in the USA. I lived in Miami, New York and Los Angeles and this is without a doubt the worst store I have visited. The attention is slow, to buy any product the minimum wait is 20 minutes. In any store you enter, choose, buy, pay and leave. In Apple South Park, enter, wait an eternity and leave, without buying, tired of waiting. If you live in Charlotte, dont waste time, BUY ONLINE!

Tina Butte

Apple Store is a shopping anxiety nightmare from the moment I walked in. Coming in only for a replacement cable, it was virtually impossible to differentiate staff from customers except for the whoosh as hurried employees went back and forth from the floor to the back room area. No guest acnowledgement whatsoever as I looked over the sea of tiny white boxes. Checking out is another complete mess as you have to find a frenzied worker not already on a mission. I felt like the best way to find an associate would be to hold the tiny box up in the air next to the exit and announce, I'm walking out now... I'm sure I'd be stopped by the hand of Jobs. A self checkout for quick purchases would be a smart addition to the aseptic but chaotic environment. Thank you but I'd rather try my luck with a cord from anywhere else!

Racheal Yobo

Seems like if you do not look like you can afford something they are not trying to help. Sad they lost a customer

Mike Tilley

Really love the upgraded appearance of the bigger store now. Always very slick and clean like an Apple Store should be. At certain times there can be quite the crowd here and you may have to wait a while for technical service but it's always entertaining and the workers are knowledgeable and kind.

Pame Martinez

Besides the long wait for everything, cool store

Brian Dorney

I have been a passionate Apple customer since 1982 and currently have (5) iPhones and an iPad in-service. I accepted Apple’s offer to replace my failing iPhone battery for $30 which appeared to be a great deal. Traveled to this location from a different state. After waiting over 1 hour for my work to be completed Apple Southpark refused to perform the contracted service with nonsensical excuses then tried to upsell me to a new (used) replacement for $300. Bait and Switch. Apple Customer Service investigated and called bs on Apple Southpark. I believe the poor customer experience is a function of this store and associates. Go for service elsewhere and buy Apple products elsewhere.

ms grandma

Chased me out of store! Went to get a new iPhone and the manager threatened me.

Kevin C

How long does it take to remodel a store? As of August 2018 it’s been closed for 4 months. Which is about as long as it takes sometimes to wait for a Genius Bar appointment.. If McDonald’s can throw a whole building up in a couple of weeks, what are they doing in this place and what happened to the employees who worked there??

Dylan Jordan

Finally after waiting forever for help, the lady wasn't concerned at all. She said come 15 mins before open next time.

Daniel RuizGuzman

The guy that helped me was very quick. He helped me with all of my issues even though I only made an appointment for only one of them.

Michelle Ashworth

Great experience. Visited the Southpark store last week to get an Iphone battery replaced. Very busy - 3+ hour wait. So I scheduled an appointment for today with Jason (very helpful). Was immediately helped today the moment I walked in the store. Entire process took about as hour (as promised). Christian helped me today. Also very helpful. Overall great experience. Nice people who explain everything.Reasonable cost as well.

Andy Thuan

Always an easy experience at this store for me. I’ve never had an issue here. Their newest remodel is pretty cool. The store has a very bright and up to date feel. Staff here is helpful and makes things very easy to do business. If you’re getting the new iPhone XS I would recommend you buying online and doing a store pick up to save you some time.

Li Cai

Large store great location but very unfriendly staff. We booked an appointment online for battery replacement but the “genius” who was helping checking in could not find our appointment. Instead of helping us he acted like we were wasting his time and did not even want to talk to us. Worst Apple store expedience even here at SouthPark. Also, please be prepared to wait a very long time because this is always a very crowded store.

Will H

Typical apple store experience, which means it’s really good. They have a high bar for customer service and paying attention to details. You don’t really notice it from Apple store to Apple store, but you definitely notice it by comparing their service to virtually anywhere else. On my visit, I had a complicated issue due to the online order I’d attempted. It took about 10 minutes for them to get to me, but once a rep was available he stuck with me for about 45 minutes plus some time with a manager. They did everything they could to help me out, and I am blown away by the effort they put into dealing with just one customer. It actually offset the hassle the online apple store and 3rd party fulfillment centers put me through. As much as I hate going to the mall, I’ll go to the apple store before I place another online order.

millicent morris

Very helpful staff

Thomas Palombo

They could care less about their customers. They lie right to your face. You know it and they know it. One customer gone forever. They might not care now about me and one customer but someday they will tick off enough people. Someday they will not be on top and begging for customers - never again.

Anna Greene

Horrible service. Before they moved it it was perfect. Now they don’t want to help you at all.

Brenda Drapper

It was very crowded but I had an appointment and was seen in a timely fashion

Lyndsay Nash

Keaton was extremely helpful!

LeeAndre Coltrane

Ordered a phone online and picked it up the same day. They got me in and out quick.

Inell Beatty

I had a great day there while waiting I learn a lot about my phone and iPad

Mylena Lipson

Got here at 4:30 to have someone look at my phone that is not making or receiving calls. The guys told me it would be about a 2h wait. It is now 6:40 and I was just informed that I won’t be seem until at least 8pm. Wow! 3,5 hour wait to have someone look at my phone!? Crazy!

Ryan Healey

Zero stars. Terrible customer support. Have an iPhone X... both cameras and Face ID stopped working immediately after updating to iOS 13. Went in to the store and were told they can’t help and we would have to upgrade to a new phone. This is an $1100 one-year-old phone!

Subbash Patel

Technology store we love.

Marcus Harmon

Store has been closed for remodeling and even the Apple support people are not aware. It does not show in their system, I’ve had two of them verify this with me. One of the workers at the northlake store said he heard they weren’t going to open until as late as December. But that’s just one piece of a much larger, horrible customer experience I’ve been having with Apple in general: My iPhone 8 was having issues and after having no luck with customer service (who said the next nearest store had no appointments and tried to refer me back to the closed SouthPark store), I tried online but the two factor identification code it sent me, which I had re-sent multiple times, never worked. So I had no choice but to walk in and try to get an appointment. After driving up there *3 TIMES, 45 MINS AWAY, taking time and from my business, losing money from that and in gas, I finally get a wait time under three hours. I then get a supposedly refurbished replacement phone and within an hour, on my way home, the phone started malfunctioning. It started with the home button intermittently not working to fully shutting itself off and restarting. The ringer and vibrator for notifications do not work properly, it can’t handle playing any sound or video and usually locks up and shuts off. Makes strange static noises from the speakers. It’s like they dropped it in water and gave it to me. It progressively got worse over two weeks, but I did not have the time available to step away from my business and drive 45 minutes away to get it addressed. But now it will shut off and won’t turn back on for long periods of time. I can’t even use it. So I tried to schedule online AGAIN and the two factor identification code does not work AGAIN, despite having it recent three times. So we try customer service again, who tries to refer us to the South Park store AGAIN, tells us there’s no appointments available at the northLake store AGAIN....... So, my wife escalated it to a senior advisor who granted an exception to get the phone replaced, but still could not get me an appointment, no exception no nothing!!!!! She reluctantly said she could call the store, which was news to me, and I said absolutely yes, only to wait on the phone 30 minutes for them to finally pick up and tell her no. No exceptions, walk in or set an appointment this weekend. Piss poor!!!! I could’ve spend that time driving up there! So we are still trying to figure it out. It looks like I might have to put down the $650 deposit on a credit card to get a new one overnighted. And I really can’t bring myself to do that because at this point they owe me gas money and the money I lost from my business traveling back-and-forth to that godforsaken store. So yeah. This is by far the most awful customer experience I’ve ever had!!! And it’s still not resolved. I’ve never wanted a Google pixel so bad. Seriously Apple, W T F ?!?!?!?!?!?!?!

Sdc Clt

Waits can be ridiculous

Brendon Surber

Robin is awesome, very customer service oriented. She is 100% the only reason I’m leaving a 5 star review. After having to replace this phone for the same problem once before, she made sure I didn’t come out of pocket for a new phone. Checked up on me even after I was taken care of. Value good employees like her.

Anglea Mayfield

They were very busy so I understand the wait. The Allie girl we bought the phones from in statesville hasn’t helped one bit so we drove here and they were able to help us. It’s a wait but worth it! DO NOT UPGRADE IN THAT STORE OR BUY ANYTHING IN THAT STORE!

Jeff Williams

We had a fantastic experience with Brian. He was very knowledgeable and very patient answering our questions. Thank you again Brian.

Nelson Ho

Terrible service. I've never waited for less than 2 hours when trying to get a phone serviced at this store.

Tom Nguyen

Definitely the most convenient Apple store in Charlotte. Is located in a very nice mall and is also very spacious and modern, always regularly updated with Apple's latest designs. Staff is always very nice and helpful; Rob H was extremely understanding and helpful during my latest visit. Have been going there for years and will continue to.

Rich Dayrit

Not a bad store, but like most Apple stores they are understaffed. The staffers seem to know what they were doing but the wait times can be long.

Chakradhar

Good fast service. Knowledgeable staff. Good free activities for kids.

Sam Lyu

Though it is a big store, but too many people there, be prepared for waiting

Seth King

They need to hire more people. Doesn’t even look that busy but be ready to spend at least 30 mins waiting to talk to someone.

Brad Tatum

Arrgh! Apple makes it such a pain to repair equipment, but their associates always have a super-friendly smile plastered to their faces. After leaving it for repair, my MacBook track pad still doesn't work, but it's such a pain to go to this store that I've decided to just use a wired mouse... the Mac Magic Mouse doesn't stay connected either. One question, when they used to have the "Genius Bar," who was the genius? Them or me? Clearly them. I'm still using their over-rated products.

Harry Dobrowolski

1 hour to check in, 30 minutes waiting after checking in, 2 hours to change the battery which they did not do and wanted us to buy another replacement phone because of some other damage, my 6S works fine, just the battery needs a charge more often, I am a Apple user but will not go back to this store, the staff is not very friendly and we dealt with 5 unhappy people from Apple just to replace a battery which never happened, stay away from this mismanaged Apple Store.

Edward Russell

What's fun is walking by this store and then walking by the Microsoft store. Apple is always busy and the Microsoft store associates look so lonely and sad. It's clear that M$ is only still in business because they still have a stranglehold on business systems. Apple really has the best consumer experience and I love their products for that. Don't believe me, just walk past these two stores at the same location. STARK difference.

Gregory Rey

In order to get my daughter's phone looked at by a technician I would have to make a appointment a week out in advance or I would have to come back another day this type of customer service is not acceptable in this day in age and definitely should be improved upon

Jen Cardinal

Crazy busy store just like every other apple store. However they had sufficient staff to answer my all of my questions. I saw one sales person handle multiple customers politely and efficiently without being off putting at all.

Mr Smith

Absolutely great service. My iMac disk crashed a month after Apple Care expired. No problem, was replaced in a timely manner at no charge. That's good service. Even carried it to my car.

D _

I brought my phone for repair for defect in battery; sales reps make you feel like third class citizen and keep bouncing you like a basket ball. fixated on sales, argumentative, defensive and very slow!

Pretty Stitches Boutique

They walk around chatting! But my issue is how does a company as big a Apple not be able to provide you a receipt that you paid for a repair that happen two days ago? But Apple is supposed to be the best NOT!

Jay Crawford

Came here and knew exactly what I needed for a corporate buy. Was told it would be a 40 minute wait just for someone to spend 5 minutes selling me a laptop, so I left without buying anything. The store wasn’t even busy and there were two employees just standing there gabbing. This was the second time that has happened to me at this store in the last six months . Way to go, Geniuses.

Angela Hooper

I had an appointment today at 2:30 and got in right on time with Nick. He was very professional and knowledgeable with trying to fix my daughters phone. He went above and beyond with helping us. Fortunately for us she got a new phone under warranty with no charge. Nick helped update and set up her new phone. Thanks Nick.

Stephen Ballenger

Had the best customer service with this store. Would highly recommend those that have Apple products to come to the Apple Store at SouthPark

Brady Stevens

The antenna on my son’s iPhone 7 somehow broke so we took it to this store, over 2hours away from our home, to get fixed. It was determined in store that the phone needed to be shipped out for repair so we accepted an iPhone 6 as a loaner. It was estimated to us that the repair may take two weeks but could be more or less time. More than 5 weeks later, I received a customer satisfaction survey via email but never heard anything from the store. Today I finally call the store to be told that they emailed me 3 times, none of which did I receive, and that the phone has been “abandoned” and there was nothing they could do about it. So, I called 800MYIPHONE in hopes of a better answer than “unfortunately, there’s nothing we can do.” After 45 minutes and ultimately being transferred back to this store, Apple is obviously unwilling to try to make things right. Perhaps, if the loaner were the same model and same amount of gigs, I would be willing to call it even but it’s not. I’ve paid full term price for a 7 and have a 6 to show for it. No offers to do ANYTHING other than pass the call off to the next person. Apple seemed to have info about other phones on our account but the Apple Store only has access to what’s on the ticket. Apple was able to get a satisfaction survey to me but the store couldn’t get an email to me. Perhaps Apple should work on integrating their own business systems and customer service before anything else. With the camera on my own 7S now malfunctioning, it looks like android will get another opportunity at my money.

Nicholas Demers

Is there VIP table service? I went to this apple store to buy a new iPad and to get my new iWatch screen fixed. The lady at the front was pleasant. Told me it would take 90 mins to get help for my watch which they would then mail out to get repaired as they don't do them in store. (90 mins, Yikes!) But she quickly suggested she could have apple call me and they could arrange a box to be mailed to me and sent out from home with same turn around time. (That sounds good, better than the 90 min wait) My Phone rings, apple lady on phone says, if your already in the store, just have them mail it. It will be 90 mins I explain to her. She replies, it will be three days for us to send you the box. I reply, Its not the expedience of the shipping its the 90 mins I don't have to stand here and wait to be helped. Again she says, it will be faster if you just wait in the store. I ask one more time, can you just mail the box and do the repair that way? She huffs and finally agrees. We go through the process and that seems sorted out. (why did I have to nearly beg her to help me? but it only took 10 mins so that is better than 90!) Meanwhile, I am still waiting to be helped to purchase a new iPad. 20mins, 30mins, 40mins I return to the nice lady I checked in with. How much longer I ask. Her reply, there are still three people in front of you... I just want to buy a $950 iPad, I reply. Is there anyway to get someone to help me sooner, I have been standing here for 40 mins. (I'm smiling and courteous incase your wondering) I'm sorry she replies, there is a long wait. But you told me it wouldn't take that long when I first checked in, I reply. (My eyes scan the store; there are 25-30 other customers wandering around I guess that must be busy) I ask, will be be less than an additional 20 mins. She replies, I do not know. So, I left. (without the iPad I have been so looking forward to having:( When did apple become like a night club? Are they really so exclusive that we have to wait, behind the red velvet ropes, for over an hour, so we can spend our hard earned $950 on their products and thank them for it at the end of the day....? Seriously, if this is the future of Apple I'm out.....

domeek allen

My wife went and everyone was very nice and helpful with getting her exchange and everything transfered!!!

Harrison Lord

There are always lines and a wait even with an appointment. Helpful staff though.

the sister hood gg

I had to called this place 4 times and they had me on hold for 15 minuets each time , tell someone answered the phone. Turns out the person who answered the phone was some tech guy from apple people ,who then had to transfer me to this store , when I finally got in tuch with the stuff member and told her about my Wait said cool this is a very unprofessional place.

Jennifer Hagarty

This place is absolutely awful in food and customer service!! My husband ordered Louisiana pasta and it came under cooked and I ordered pasta davinci. Both were lacking sauce. Both noodle dishes came out dry. We asked for more dates and it took 20 min for the sauce to come out by then both dishes Ice cold. I notified the manager to have the food comped off our bill. The manager refused to comp our meal. When you $20 plus for a pasta dish, you would think they would try and make it right and have proper customer service to please their customers. Lacking in customer service!!! We were offered a free piece of cheesecake.. I don’t care about cheesecake. I don’t eat it. I wanted a good meal! So disappointing!!! I hate leaving a restaurant not satisfied and irritated!

Chris Johnson

Very nice helpful employees very easy to get help and information on new products great environment

Mbaye Ngom

I love to hang out here, hate to buy anything from unless i really have to.

Vijayakumar Krishnan

Taking more than 3 hours (overall) on a normal weekday to get a new iPhone and I’m still waiting.. better to just come and experience the devices here and do everything online. Would not recommend my friends to visit this store if they ever want to purchase a device.

Brooks Cooper

i have always had a good experience at southpark. i’ve lived in charlotte my whole life but today i went to buy a case for my new iphone and they took 45 minutes to check me out. that’s horrible. they should take less time worrying about selling iphones and macs to help people who are loyal customers and need a case for their products

James Reid

Extremely busy with everyone wanting to get new I phone. Had to make a reservation to see/talk to someone that was 2.5 hours out. Very busy store but not worth the wait for me

Cynthia Williams Festa

It’s very clean and helpful staff

Anna Greene

Horrible service. Before they moved it it was perfect. Now they don’t want to help you at all.

Brenda Drapper

It was very crowded but I had an appointment and was seen in a timely fashion

Lyndsay Nash

Keaton was extremely helpful!

LeeAndre Coltrane

Ordered a phone online and picked it up the same day. They got me in and out quick.

Inell Beatty

I had a great day there while waiting I learn a lot about my phone and iPad

Mylena Lipson

Got here at 4:30 to have someone look at my phone that is not making or receiving calls. The guys told me it would be about a 2h wait. It is now 6:40 and I was just informed that I won’t be seem until at least 8pm. Wow! 3,5 hour wait to have someone look at my phone!? Crazy!

Ryan Healey

Zero stars. Terrible customer support. Have an iPhone X... both cameras and Face ID stopped working immediately after updating to iOS 13. Went in to the store and were told they can’t help and we would have to upgrade to a new phone. This is an $1100 one-year-old phone!

Subbash Patel

Technology store we love.

Sdc Clt

Waits can be ridiculous

Brendon Surber

Robin is awesome, very customer service oriented. She is 100% the only reason I’m leaving a 5 star review. After having to replace this phone for the same problem once before, she made sure I didn’t come out of pocket for a new phone. Checked up on me even after I was taken care of. Value good employees like her.

Anglea Mayfield

They were very busy so I understand the wait. The Allie girl we bought the phones from in statesville hasn’t helped one bit so we drove here and they were able to help us. It’s a wait but worth it! DO NOT UPGRADE IN THAT STORE OR BUY ANYTHING IN THAT STORE!

Jeff Williams

We had a fantastic experience with Brian. He was very knowledgeable and very patient answering our questions. Thank you again Brian.

Nelson Ho

Terrible service. I've never waited for less than 2 hours when trying to get a phone serviced at this store.

Tom Nguyen

Definitely the most convenient Apple store in Charlotte. Is located in a very nice mall and is also very spacious and modern, always regularly updated with Apple's latest designs. Staff is always very nice and helpful; Rob H was extremely understanding and helpful during my latest visit. Have been going there for years and will continue to.

Rich Dayrit

Not a bad store, but like most Apple stores they are understaffed. The staffers seem to know what they were doing but the wait times can be long.

Chakradhar

Good fast service. Knowledgeable staff. Good free activities for kids.

Seth King

They need to hire more people. Doesn’t even look that busy but be ready to spend at least 30 mins waiting to talk to someone.

Brad Tatum

Arrgh! Apple makes it such a pain to repair equipment, but their associates always have a super-friendly smile plastered to their faces. After leaving it for repair, my MacBook track pad still doesn't work, but it's such a pain to go to this store that I've decided to just use a wired mouse... the Mac Magic Mouse doesn't stay connected either. One question, when they used to have the "Genius Bar," who was the genius? Them or me? Clearly them. I'm still using their over-rated products.

Harry Dobrowolski

1 hour to check in, 30 minutes waiting after checking in, 2 hours to change the battery which they did not do and wanted us to buy another replacement phone because of some other damage, my 6S works fine, just the battery needs a charge more often, I am a Apple user but will not go back to this store, the staff is not very friendly and we dealt with 5 unhappy people from Apple just to replace a battery which never happened, stay away from this mismanaged Apple Store.

Edward Russell

What's fun is walking by this store and then walking by the Microsoft store. Apple is always busy and the Microsoft store associates look so lonely and sad. It's clear that M$ is only still in business because they still have a stranglehold on business systems. Apple really has the best consumer experience and I love their products for that. Don't believe me, just walk past these two stores at the same location. STARK difference.

Gregory Rey

In order to get my daughter's phone looked at by a technician I would have to make a appointment a week out in advance or I would have to come back another day this type of customer service is not acceptable in this day in age and definitely should be improved upon

Jen Cardinal

Crazy busy store just like every other apple store. However they had sufficient staff to answer my all of my questions. I saw one sales person handle multiple customers politely and efficiently without being off putting at all.

Mr Smith

Absolutely great service. My iMac disk crashed a month after Apple Care expired. No problem, was replaced in a timely manner at no charge. That's good service. Even carried it to my car.

D _

I brought my phone for repair for defect in battery; sales reps make you feel like third class citizen and keep bouncing you like a basket ball. fixated on sales, argumentative, defensive and very slow!

Pretty Stitches Boutique

They walk around chatting! But my issue is how does a company as big a Apple not be able to provide you a receipt that you paid for a repair that happen two days ago? But Apple is supposed to be the best NOT!

Lia Daniels

Great products and great service.

Jay Crawford

Came here and knew exactly what I needed for a corporate buy. Was told it would be a 40 minute wait just for someone to spend 5 minutes selling me a laptop, so I left without buying anything. The store wasn’t even busy and there were two employees just standing there gabbing. This was the second time that has happened to me at this store in the last six months . Way to go, Geniuses.

Angela Hooper

I had an appointment today at 2:30 and got in right on time with Nick. He was very professional and knowledgeable with trying to fix my daughters phone. He went above and beyond with helping us. Fortunately for us she got a new phone under warranty with no charge. Nick helped update and set up her new phone. Thanks Nick.

Stephen Ballenger

Had the best customer service with this store. Would highly recommend those that have Apple products to come to the Apple Store at SouthPark

Brady Stevens

The antenna on my son’s iPhone 7 somehow broke so we took it to this store, over 2hours away from our home, to get fixed. It was determined in store that the phone needed to be shipped out for repair so we accepted an iPhone 6 as a loaner. It was estimated to us that the repair may take two weeks but could be more or less time. More than 5 weeks later, I received a customer satisfaction survey via email but never heard anything from the store. Today I finally call the store to be told that they emailed me 3 times, none of which did I receive, and that the phone has been “abandoned” and there was nothing they could do about it. So, I called 800MYIPHONE in hopes of a better answer than “unfortunately, there’s nothing we can do.” After 45 minutes and ultimately being transferred back to this store, Apple is obviously unwilling to try to make things right. Perhaps, if the loaner were the same model and same amount of gigs, I would be willing to call it even but it’s not. I’ve paid full term price for a 7 and have a 6 to show for it. No offers to do ANYTHING other than pass the call off to the next person. Apple seemed to have info about other phones on our account but the Apple Store only has access to what’s on the ticket. Apple was able to get a satisfaction survey to me but the store couldn’t get an email to me. Perhaps Apple should work on integrating their own business systems and customer service before anything else. With the camera on my own 7S now malfunctioning, it looks like android will get another opportunity at my money.

Akeliah Stewart

Waited 3hrs for service on my phone only for the manager to treat me like I stole my phone. Never going back there!

Nicholas Demers

Is there VIP table service? I went to this apple store to buy a new iPad and to get my new iWatch screen fixed. The lady at the front was pleasant. Told me it would take 90 mins to get help for my watch which they would then mail out to get repaired as they don't do them in store. (90 mins, Yikes!) But she quickly suggested she could have apple call me and they could arrange a box to be mailed to me and sent out from home with same turn around time. (That sounds good, better than the 90 min wait) My Phone rings, apple lady on phone says, if your already in the store, just have them mail it. It will be 90 mins I explain to her. She replies, it will be three days for us to send you the box. I reply, Its not the expedience of the shipping its the 90 mins I don't have to stand here and wait to be helped. Again she says, it will be faster if you just wait in the store. I ask one more time, can you just mail the box and do the repair that way? She huffs and finally agrees. We go through the process and that seems sorted out. (why did I have to nearly beg her to help me? but it only took 10 mins so that is better than 90!) Meanwhile, I am still waiting to be helped to purchase a new iPad. 20mins, 30mins, 40mins I return to the nice lady I checked in with. How much longer I ask. Her reply, there are still three people in front of you... I just want to buy a $950 iPad, I reply. Is there anyway to get someone to help me sooner, I have been standing here for 40 mins. (I'm smiling and courteous incase your wondering) I'm sorry she replies, there is a long wait. But you told me it wouldn't take that long when I first checked in, I reply. (My eyes scan the store; there are 25-30 other customers wandering around I guess that must be busy) I ask, will be be less than an additional 20 mins. She replies, I do not know. So, I left. (without the iPad I have been so looking forward to having:( When did apple become like a night club? Are they really so exclusive that we have to wait, behind the red velvet ropes, for over an hour, so we can spend our hard earned $950 on their products and thank them for it at the end of the day....? Seriously, if this is the future of Apple I'm out.....

domeek allen

My wife went and everyone was very nice and helpful with getting her exchange and everything transfered!!!

Harrison Lord

There are always lines and a wait even with an appointment. Helpful staff though.

the sister hood gg

I had to called this place 4 times and they had me on hold for 15 minuets each time , tell someone answered the phone. Turns out the person who answered the phone was some tech guy from apple people ,who then had to transfer me to this store , when I finally got in tuch with the stuff member and told her about my Wait said cool this is a very unprofessional place.

Jennifer Hagarty

This place is absolutely awful in food and customer service!! My husband ordered Louisiana pasta and it came under cooked and I ordered pasta davinci. Both were lacking sauce. Both noodle dishes came out dry. We asked for more dates and it took 20 min for the sauce to come out by then both dishes Ice cold. I notified the manager to have the food comped off our bill. The manager refused to comp our meal. When you $20 plus for a pasta dish, you would think they would try and make it right and have proper customer service to please their customers. Lacking in customer service!!! We were offered a free piece of cheesecake.. I don’t care about cheesecake. I don’t eat it. I wanted a good meal! So disappointing!!! I hate leaving a restaurant not satisfied and irritated!

Chris Johnson

Very nice helpful employees very easy to get help and information on new products great environment

David B

This place is great for repairs. I have had them repair my MacBook a couple times, and it’s always fast. But anything else, I would go somewhere else. They are ALWAYS busy. No matter what day or time it is. Just go to your carrier for phones or buy online. It’ll be much quicker.

Mbaye Ngom

I love to hang out here, hate to buy anything from unless i really have to.

Vijayakumar Krishnan

Taking more than 3 hours (overall) on a normal weekday to get a new iPhone and I’m still waiting.. better to just come and experience the devices here and do everything online. Would not recommend my friends to visit this store if they ever want to purchase a device.

Brooks Cooper

i have always had a good experience at southpark. i’ve lived in charlotte my whole life but today i went to buy a case for my new iphone and they took 45 minutes to check me out. that’s horrible. they should take less time worrying about selling iphones and macs to help people who are loyal customers and need a case for their products

James Reid

Extremely busy with everyone wanting to get new I phone. Had to make a reservation to see/talk to someone that was 2.5 hours out. Very busy store but not worth the wait for me

Cynthia Williams Festa

It’s very clean and helpful staff

alex murillo

The costumer service is terrible, they need to better.

Alex Fiedler

Got here right when the store opened on Saturday because I didn’t have an appointment but they still told me that it would be over 2.5 hours before they could get to me. The other option they gave was to schedule an appointment mid week. However like most other people I work durning the week so a mid week appointment would not be possible. There is only two local apple stores which are both in malls so I understand that they will be busy but it seems that they could be more readily available on weekends to help walk in customers.

Todd W. Short

Always fun to go in the Apple store and see what's new in the marketplace this store has it all

Elisabeth Mikell

Always a pleasant experience; quick service without an appointment!

Connie Ferrell

Why does Apple make it so difficult to make an appointment at the Genius Bar? My volume bottom is stuck and I can’t seem to get to the screen to make an apppointment. I got on a chat and that moron couldn’t make me an appointment unless i pay $5. I’ve never had to do that before. Connie Ferrell

William Morris

One of the things that helped get Apple off the ground is their great customer service. Good luck finding it at this location.

Ivan Bell

Took my iPhone 6 in for battery replacement (which Apple has admitted manipulating battery usage on). I was told they wouldn't do any work on it since I had already opened the phone case, which I did to see if could replace the battery on my own (which I did not attempt). My repair wouldn't have been under warranty and I was fully prepared to pay for the repairs. Apple declining to work on your their product is a joke. I am done with Apple and will be purchasing a Samsung Note 8 today.

Charlie Lunan

I've found walk-in service at this store abysmal. While there are always people milling about toward the front of the store, I've never seen signage to indicate the check-in process. On this occasion, that left me to wander the store in search of a free clerk. By the time I determined that an employee was in fact taking names toward the front of the store for a waiting list, the line was 10 deep, so I walked. If you value your time, I advise against visiting this store without an appointment. If you have a phone issue, you'd be better off visiting your mobile carrier first. The solution here seems pretty simple, even if it may conflict with Apple's design aesthetic: Install signs and customer service lanes to explain the check-in process to customers.

Al Showli

The worst in customer service

Ray Feaster

Very long waits in this store. For this time of year, they should be "staffed up" like other industries to manage the volume. Once I finally saw an agent, he was very helpful. I also requested an email invoice but never received it. When I tried to call, there were very long wait times before I was eventually hung up on.

Emanuel Duvall

Arrived at the store checked in loud. You don't know who is working for apple no uniforms. Then you sit down waiting at an empty table and a guy tells you you can't sit there and must move I been an apple customer from when the first apple phone came out and never been treated like this before. I got better service from Walmart.

ludy c

I when on Tuesday and they were very helpful nice place and very clean thanks Bryan’s for your time

venu madhav nadella

Came here to buy an iPhone drove 30 mins from work (checked before hand and saw online they have stock the particular model I want to buy) . Even though they have stock I need to stand in line to make and appointment to buy a phone later the same day . You have To come twice on the same day to buy an iPhone which is in stock it’s worst customer experience in the South Park mall ..

Lu Dixon

Problem not solved, however the agent that assisted me provided excellent customer service.

Iryna H.

I usually go in having an appointment. And both times I went, I was tended to fairly quickly after I was seated!!! Staff was very friendly ! And helpful!!

Stuart Smith

This is a pretty good store. They have a pretty streamlined check in process. The salesman we dealt with was knowledgeable but at one point he got frustrated with us when we didn’t understand the very confusing phone payment plan options. He gave us a very sarcastic, “Ok, one more time....” before explaining the payment.

Michele Feleppa

Very Courteous and Helpful@

vishal chandiramani

Very disappointed with this store as I was being discriminated by saying that I wasn’t being able to be assisted due to the store was closing in 15 minutes and they had 5 people to buy ahead of the manager Emily checked 3 people ahead of me to help them but when it came to me she told me know coz phone transactions take long and they have to close at 9pm on dot. Being in service business for 11 years if my customers come in at 8:59pm and my store closes at 9pm I still take them and sacrifice going home late but I gues these people don’t care. First they slow your phone down then drain your battery to force you to by another phone then discriminate you when you go to the store wowww Apple I guess that’s a new and nice way of taking care of customers.

icarus.freedom

Once I bought my first iPhone Apple was the number 1 in term of customer care, but today, 10 years later, after the experienced I had last week at this Apple Store I can say the average level of knowledge and the customer care is touching the ground. I had to replaced a non functioning iPhone XS and it took 1h 20min to do it. But the best is yet to come because considering all my datas were in the broken phone they tried to restore the back up I smartly did 1 day earlier, but they could not be able. The Apple guy I dialed with did not even know the procedure to replace a device so the keep asking here and there making my experience awful. Apple Customer Care turned out to be ridiculous.

Yogi Tekwani

Definitely schedule ahead. Crazy line!

Bradley Evans

I was pressured into upgrading my phone, which was an unusual experience for me at an Apple Store. Usually the staff members are very friendly and not the least bit pushy, but this was a particularly bad experience. Wait times are typically very long, and the Genius Bar is sometimes unable to fix any issues you may be having.

Charles J. Brooks

Just passing by... didn't go in.

Garry McCormick

They are in a good location but standing in line for 10 plus minutes just to get on the list to talk to someone about phones is not my idea of good service. Once on the list wait another 15 minutes. I tried to make a sales appointment like you can do with the Apple experts but they don't do that. Once a sales associate was available and helped she was great (she was a five).

Crystal Blackmon

I really was pleased with there help

Ank Prophete

One of the worst Apple stores ever it was chaos no one knew who the help no front desk no greeter just chaos over 30 minute wait

David T

Can be crowded depending on time your there

martin ramos

Nice place, but i Wait to much time to representative come to help me, i think they need more organization

Don Hettiaratchy

Always nice to see a minimalist store style

Kerry Steed

Was told it would be a 45-60 minute wait to simply purchase a laptop that I had already picked out online. Completely rude as well.

Heyward Nalley

It's ok for a big freaking mall..full of big ole goofy people..

Lorri Anderson Vape Analysis

Too freaking busy, but clean and knowledgeable staff. Wouldn't fix my $1500 Mac because there were traces of nicotine on it and it's a biohazard

roni c

Dj was Awesome! The staff is friendly and helpful! Thank the lord for Apple care plus!

Ybn Prince

Quick service ...amazing customer service

Ryan Whitford

I basically share my paycheck with them

Stephen Muhammad

Nice new upfit, took less time than normal today.

duane bradley

Went to get iPhone repaired. Told to wait 2 hours then repairs would take 2 hours. I left and bought a galaxy phone elsewhere.

Andrew R

Cordial and friendly. They've modernized the store to the point where there are no registers and it's hard to tell customers from staff. Lots of products to choose from.

Ashley Fox

Beyond useless employees who push buttons and think they are 'geniuses'. I had a rude, condescending, unhelpful and extremely ignorant young man 'help' me today after waiting over 3 hours for assistance. (My phone has been saying no service for 4 days. Apple literally has a recall for my model for this exact problem and he ignored me multiple times when I told him that.)He plugged my phone in to a computer, deleted everything off my phone, pushed a button and said it doesn't work. He also pushed a button and told his computer to not update my phone to activate and now I can not use my phone at all. It is completely unable to activate. He broke my phone way worse than when I came in to the store. I told him he was no help and he replied "you're welcome" I told him I did not say thank you and he proceeded to say he assisted me today. He literally ruined my phone. At least before I brought it in I could use it on wifi. It now won't even activate or take me to a home screen. I am about to call and file a formal complaint. To make matters worse I just moved to Charlotte. Since the employee rendered my phone completely and utterly useless I had no gps and it took me over an hour of driving around before I found my way home.

Dwayne A Flax

Great!

Colin R

Friendly staff but they said something they don’t want to honor. I was tricked for a phone repair and they changed their words and was told to pay more than double the price. Be aware, avoid this store if you don’t want this hassle! They deserve NO star at all. Do what you say if you want people come back.

alex murillo

The costumer service is terrible, they need to better.

Alex Fiedler

Got here right when the store opened on Saturday because I didn’t have an appointment but they still told me that it would be over 2.5 hours before they could get to me. The other option they gave was to schedule an appointment mid week. However like most other people I work durning the week so a mid week appointment would not be possible. There is only two local apple stores which are both in malls so I understand that they will be busy but it seems that they could be more readily available on weekends to help walk in customers.

Todd W. Short

Always fun to go in the Apple store and see what's new in the marketplace this store has it all

Elisabeth Mikell

Always a pleasant experience; quick service without an appointment!

David Russo

New to the area. Was unsure of what to expect at this store location. We were met with knowledgeable staff and short wait times. Would highly recommend this store and it’s staff. We will be back!

Connie Ferrell

Why does Apple make it so difficult to make an appointment at the Genius Bar? My volume bottom is stuck and I can’t seem to get to the screen to make an apppointment. I got on a chat and that moron couldn’t make me an appointment unless i pay $5. I’ve never had to do that before. Connie Ferrell

William Morris

One of the things that helped get Apple off the ground is their great customer service. Good luck finding it at this location.

Ivan Bell

Took my iPhone 6 in for battery replacement (which Apple has admitted manipulating battery usage on). I was told they wouldn't do any work on it since I had already opened the phone case, which I did to see if could replace the battery on my own (which I did not attempt). My repair wouldn't have been under warranty and I was fully prepared to pay for the repairs. Apple declining to work on your their product is a joke. I am done with Apple and will be purchasing a Samsung Note 8 today.

Charlie Lunan

I've found walk-in service at this store abysmal. While there are always people milling about toward the front of the store, I've never seen signage to indicate the check-in process. On this occasion, that left me to wander the store in search of a free clerk. By the time I determined that an employee was in fact taking names toward the front of the store for a waiting list, the line was 10 deep, so I walked. If you value your time, I advise against visiting this store without an appointment. If you have a phone issue, you'd be better off visiting your mobile carrier first. The solution here seems pretty simple, even if it may conflict with Apple's design aesthetic: Install signs and customer service lanes to explain the check-in process to customers.

Al Showli

The worst in customer service

Ray Feaster

Very long waits in this store. For this time of year, they should be "staffed up" like other industries to manage the volume. Once I finally saw an agent, he was very helpful. I also requested an email invoice but never received it. When I tried to call, there were very long wait times before I was eventually hung up on.

A Mazz

The store is extremely crowded and it is unclear who is on line and who is just looking around. Additionally, the sales associate who helped us was not very friendly at all. Everything else is very fine overall.

ludy c

I when on Tuesday and they were very helpful nice place and very clean thanks Bryan’s for your time

venu madhav nadella

Came here to buy an iPhone drove 30 mins from work (checked before hand and saw online they have stock the particular model I want to buy) . Even though they have stock I need to stand in line to make and appointment to buy a phone later the same day . You have To come twice on the same day to buy an iPhone which is in stock it’s worst customer experience in the South Park mall ..

Lu Dixon

Problem not solved, however the agent that assisted me provided excellent customer service.

Amy Walters

always busy

Iryna H.

I usually go in having an appointment. And both times I went, I was tended to fairly quickly after I was seated!!! Staff was very friendly ! And helpful!!

Stuart Smith

This is a pretty good store. They have a pretty streamlined check in process. The salesman we dealt with was knowledgeable but at one point he got frustrated with us when we didn’t understand the very confusing phone payment plan options. He gave us a very sarcastic, “Ok, one more time....” before explaining the payment.

Michele Feleppa

Very Courteous and Helpful@

vishal chandiramani

Very disappointed with this store as I was being discriminated by saying that I wasn’t being able to be assisted due to the store was closing in 15 minutes and they had 5 people to buy ahead of the manager Emily checked 3 people ahead of me to help them but when it came to me she told me know coz phone transactions take long and they have to close at 9pm on dot. Being in service business for 11 years if my customers come in at 8:59pm and my store closes at 9pm I still take them and sacrifice going home late but I gues these people don’t care. First they slow your phone down then drain your battery to force you to by another phone then discriminate you when you go to the store wowww Apple I guess that’s a new and nice way of taking care of customers.

icarus.freedom

Once I bought my first iPhone Apple was the number 1 in term of customer care, but today, 10 years later, after the experienced I had last week at this Apple Store I can say the average level of knowledge and the customer care is touching the ground. I had to replaced a non functioning iPhone XS and it took 1h 20min to do it. But the best is yet to come because considering all my datas were in the broken phone they tried to restore the back up I smartly did 1 day earlier, but they could not be able. The Apple guy I dialed with did not even know the procedure to replace a device so the keep asking here and there making my experience awful. Apple Customer Care turned out to be ridiculous.

Yogi Tekwani

Definitely schedule ahead. Crazy line!

Bradley Evans

I was pressured into upgrading my phone, which was an unusual experience for me at an Apple Store. Usually the staff members are very friendly and not the least bit pushy, but this was a particularly bad experience. Wait times are typically very long, and the Genius Bar is sometimes unable to fix any issues you may be having.

Charles J. Brooks

Just passing by... didn't go in.

Garry McCormick

They are in a good location but standing in line for 10 plus minutes just to get on the list to talk to someone about phones is not my idea of good service. Once on the list wait another 15 minutes. I tried to make a sales appointment like you can do with the Apple experts but they don't do that. Once a sales associate was available and helped she was great (she was a five).

Crystal Blackmon

I really was pleased with there help

monica patel

I’ve purchased most of my Apple products from this location through the years and everyone has always been helpful but Manny is THE BEST. He really helped me see the importance of understanding a number of iPhone features and what other features I should take advantage of. He also showed me some tricks on how to keep my 2015 MacBook healthy and in great working condition.

Leslie Perez

I wish I could give 0 stars I called 3 times stayed on hold for over 30 minutes each time just to get hung up on each time. Not sure who is running this store but they need to be fired ! This is the worst customer service I have ever received in my entire life no one seemed to care at all! Just kept getting hung up on after explaining my issue!

martin ramos

Nice place, but i Wait to much time to representative come to help me, i think they need more organization

Don Hettiaratchy

Always nice to see a minimalist store style

Kerry Steed

Was told it would be a 45-60 minute wait to simply purchase a laptop that I had already picked out online. Completely rude as well.

Heyward Nalley

It's ok for a big freaking mall..full of big ole goofy people..

Lorri Anderson Vape Analysis

Too freaking busy, but clean and knowledgeable staff. Wouldn't fix my $1500 Mac because there were traces of nicotine on it and it's a biohazard

roni c

Dj was Awesome! The staff is friendly and helpful! Thank the lord for Apple care plus!

Ybn Prince

Quick service ...amazing customer service

Ryan Whitford

I basically share my paycheck with them

Stephen Muhammad

Nice new upfit, took less time than normal today.

duane bradley

Went to get iPhone repaired. Told to wait 2 hours then repairs would take 2 hours. I left and bought a galaxy phone elsewhere.

Andrew R

Cordial and friendly. They've modernized the store to the point where there are no registers and it's hard to tell customers from staff. Lots of products to choose from.

Ashley Fox

Beyond useless employees who push buttons and think they are 'geniuses'. I had a rude, condescending, unhelpful and extremely ignorant young man 'help' me today after waiting over 3 hours for assistance. (My phone has been saying no service for 4 days. Apple literally has a recall for my model for this exact problem and he ignored me multiple times when I told him that.)He plugged my phone in to a computer, deleted everything off my phone, pushed a button and said it doesn't work. He also pushed a button and told his computer to not update my phone to activate and now I can not use my phone at all. It is completely unable to activate. He broke my phone way worse than when I came in to the store. I told him he was no help and he replied "you're welcome" I told him I did not say thank you and he proceeded to say he assisted me today. He literally ruined my phone. At least before I brought it in I could use it on wifi. It now won't even activate or take me to a home screen. I am about to call and file a formal complaint. To make matters worse I just moved to Charlotte. Since the employee rendered my phone completely and utterly useless I had no gps and it took me over an hour of driving around before I found my way home.

Colin R

Friendly staff but they said something they don’t want to honor. I was tricked for a phone repair and they changed their words and was told to pay more than double the price. Be aware, avoid this store if you don’t want this hassle! They deserve NO star at all. Do what you say if you want people come back.