Reviews of Apple Northlake Mall (Computer Repair)

Kristina Phillips

I have had good experiences with this store in the past but after tonight I will not be returning. The lady who “helped” me was extremely rude and condescending. She had an attitude the second she walked over. She made no effort to help me and immediately told me that I needed to “go home and work on that” before bringing my phone back. Those around her seemed to think her attitude was okay and no one else offered to help either. I walked out and attempted to fix the phone on my own. When I returned the greeter insisted that the same lady help me. Needless to say my phone was not fixed. The incompetence there is shocking!

Thomas Swardson

They were able to fix my issues with devices but I would like to keep my next visit to the apple store under 60 minutes...

Katelyn Duncan

I cannot express how grateful I am for Stephen and Silvio’s help with my Apple Watch. I had bought an Apple Watch and within 9 days I looked and saw that I had a very small scratch on my screen. So I went to Apple store at Northlake where Stephen and Silvio helped me without hesitation. They let me exchange for a new watch. I appreciate their help in making me a satisfied Apple customer!!!

Robin Adkins

I was pleasantly surprised at how simple it was to go to this Apple store on a Saturday afternoon- we hadno appointment and my daughters phone was saying disabled - so we went received an appointment for 2 and a half hours later ( understandable they were so busy) we proceeded to shop at the mall and within 2 hours received a text. They say is at the Genius Bar and we had to wait a small amount of time but the two guys that helped us were professional took their time and fixed my daughters phone !!!!!

Rimal Ternanni

Shomari Belton was hands down the best help I ever received from any apple location. He listened to me carefully and fixed my problem in the quickest most efficient way to stop my iPhone from freezing. He also offered me to come back at anytime if it freezes again. Associates like him creates loyal customers and that’s what makes Apple’s company worth while. He’s the bomb

Betty Vang

I always drop by for the gbar & get seen within 30mins. Love Apple. Best service.

Michael Barber

Apple's motto for years has been "Think different". This is great if it means folks will buy your products. It's not so great when you arrive 20 minutes early to your appointment, only to be told you can't check-in yet. Then once you're checked in for your appointment you get to wait an hour for your appointment that was scheduled 45 minutes earlier. The experience pretty much sucks. From a resolution standpoint though Apple cannot be beat. They are fair, they are upfront, they are consistent, and they are good.

Curtis Reynolds Studios

Fast, knowledgeable and friendly customer service reps that follows a great process model to service the high volume of customers. I was able to get my screen replaced on my iPhone XS in less than an hour by pre-registering with Genius then arriving at my appointment time, in fact the repair was completed earlier than the time promised.

Lauren Barefield

Nothing but positive things to say about my visit to the Northlake Apple store. Had a scheduled appointment, was seen on time, had everything regarding my need for repair on my watch was explained thoroughly. I was treated kindly and they went above and beyond with customer service from the repair, to the shipping, etc. I’m in shock still by how well I was taken care of!

Elvir Okic

Great and clean store. Stuff was very knowledgeable and friendly. Highly recommend this location

Radarius Wilson

This Apple store isn't as good as the one in Southpark mall but they have everything you need. Customer service has been decent to me and this place stays clean. I wouldn't come during peak hours if you need help though.

Jasmine Ray

All staff were very friendly and helpful.

Jonathan Miller

Eh... its another apple store

scotty

Good service good products, stools uncomfortable for older folks. No chairs.

Bill Griesmyer

Apple solved my wife's iPad problem with a smile.

Omar Ehrari

No matter how great your products are if your employees lack the basic morals you will ultimately lose. People coming to apple store to buy at least >$300 worth of products they don’t even get the same customer experience as they would at a fast food where they spend $5 to $10 on a meal, that’s a shame.

Brad Blackwell

Was seen right away after I had a little trouble with showing up on time and the over the phone Apple support sucks. Much rather come in store to get anything resolved. But overall 5 stars.

Shaniqua Berry

We had a wonderful experience with Steven (the guy with the hat). He explained the entire process and helped us get what we needed. He was extremely pleasant. I would definitely recommend this Apple store to any of my friends if they needed help. We were in the store for quite sometimes but he never forgot about us or left us for long periods of time. He made the wait enjoyable. Thanks mister Steven!!!

Travler Sharon

Great learning place

silika makahili

poor customer service...employees are just in a rush...waited almost 2 hours. troy told me to just fix it at home. idk how to fix it that’s why i came in??? one guy told me to purchase additional storage for icloud. then the other guy was like that’s not enough purchase this one? well then why did i get the first one in the first place??? yeah definitely calling apple or will be speaking to a supervisor. i spend way too much money with this company to not be helped properly. will inform friends and family to avoid this location...

Nathan Cunningham

Overall usually expected experience from within the Apple Store. Appointments are never completely guaranteed. The amount of people in the store is always a massive amount, no big surprise. Customer interaction seems to be really great however and very helpful during my last experience there.

Laurie Little

Josh Was Awesome!

Scott Moore

Have had to come here a few times. Every time I have been here I am made to feel like I am priority. Nice job Apple. But I guess when you pay these prices that this type of service is expected.

Raymond Russell

5 star if your looking for an iPhone or iPad but if you looking for a computer it's just not the same as it was years ago.

Nathene Stowe

Apple is a scam dont upgrade for a new camera

Sandra Brown

Busy not helping a lot of folks with laptops but just a few who really work.

Al Proudfoot

Not a huge Apple fan but they run this store really well.

Brandon Williams

Great Customer Service

Jessica Celeste Inc

This store was super busy but the staff that help checked us out was super polite and knowledgeable of the products and services. She checked me and my BFF out quickly and made sure all of our questions were answered.

Michael Isbell

It was a joke. The employee's were rude and there was only one person who could make appointments for the tech people. That is why I have Samsung Electronics

Dee Holl

Staff friendly great genius squad

starry1219 R

Prompt service. Sample items available to view.

Tammy Medlin

My daughter got her first Apple phone for Christmas and we could not get it to boot. We had not been to the Apple store prior and were pleasantly surprised at how quickly we were taken care of a very busy Saturday morning !! Upon arrival we scheduled a consult and given about an hour's wait time, giving us the opportunity to shop around the mall. Shortly before our appointment, we received a text to see if we were ready. The staff was knowledgeable, friendly and efficient ! I would highly recommend anyone to visit the store for troubleshooting.

Thomas Perdieu

Excellent Service.

R. G. Deesy

They were very helpful and quick with my online order pickup.

kj Mapunda

This mall is totes fab will recommend to all my girlies

Jeffrey Small

Cons: Making a reservation is almost as awful as being a walk in. The wait times are insane. I was explained that there’s an algorithm that dictates waiting periods; if that’s the case, I hope Apple corporate reads this review. Apparently there are news articles all about it online. I tried to make a reservation, and the closest one available was a week from when I was trying to go. So, I headed down to the store on a Sunday when they opened at 12. Well, I get to a Genius that checks me into the queue not much longer after that. They said they could text or call me when it was my turn, which ended up being an hour and a half after I checked in. There were almost no people waiting in the queue. Furthermore, when I showed up at the request of my text, I had to wait another 20 minutes for someone to talk to me. THEN I had to wait an hour for the actual repair. It was pretty ridiculous to be honest. it sucks cause if you break a screen or something, they’re really the only ones that can do it properly. Pros: They have anything you’d need for your Apple product. Also, the staff are very friendly and able to help when they do reach you.

Jason Kubera

Great experience. Was in and out in less than an hour. Trading in device for upgrade with no appointment. I have been in there much longer before. Made it a point to get there when they opened. Transaction was done very quickly and he was quite helpful. I know going in can be a headache, but this time was great. Thanks.

Nickalaus Goodman

Worthless trip. Don’t waste your time. Go third party they probably will at least have what you need in store. Not a customer friendly resolution. No one there really cares.

Jennifer Halter

Excellent experience this Monday morning. Was pleasantly greeted at the door and checked in by Andy before the store was opened (9:55 am). Sly (Sylvester) was extremely knowledgeable and had me out in minutes!

B Faulkner

Lots of employees standing around talking amongst each other. Line usually long with only 1 person doing check ins even though 6 other employees are laughing and talking. Wait time usually 2 hours or more.

Ty Adams

I was able to order my item online and go inside the store to pick it up less than an hour later. Picking up the item was super easy and quick. Prior to arriving to the store they allowed me to add the ticket for the item to my wallet. Upon walking into the store I was greeted right away, my ticket was scanned, and my item was brought out to me. The reps at the store were super friendly and ensured I had been waited on a few times although I literally only had to wait about 5-10 minutes for the entire process.

Kristina Phillips

I have had good experiences with this store in the past but after tonight I will not be returning. The lady who “helped” me was extremely rude and condescending. She had an attitude the second she walked over. She made no effort to help me and immediately told me that I needed to “go home and work on that” before bringing my phone back. Those around her seemed to think her attitude was okay and no one else offered to help either. I walked out and attempted to fix the phone on my own. When I returned the greeter insisted that the same lady help me. Needless to say my phone was not fixed. The incompetence there is shocking!

Thomas Swardson

They were able to fix my issues with devices but I would like to keep my next visit to the apple store under 60 minutes...

Katelyn Duncan

I cannot express how grateful I am for Stephen and Silvio’s help with my Apple Watch. I had bought an Apple Watch and within 9 days I looked and saw that I had a very small scratch on my screen. So I went to Apple store at Northlake where Stephen and Silvio helped me without hesitation. They let me exchange for a new watch. I appreciate their help in making me a satisfied Apple customer!!!

Robin Adkins

I was pleasantly surprised at how simple it was to go to this Apple store on a Saturday afternoon- we hadno appointment and my daughters phone was saying disabled - so we went received an appointment for 2 and a half hours later ( understandable they were so busy) we proceeded to shop at the mall and within 2 hours received a text. They say is at the Genius Bar and we had to wait a small amount of time but the two guys that helped us were professional took their time and fixed my daughters phone !!!!!

Rimal Ternanni

Shomari Belton was hands down the best help I ever received from any apple location. He listened to me carefully and fixed my problem in the quickest most efficient way to stop my iPhone from freezing. He also offered me to come back at anytime if it freezes again. Associates like him creates loyal customers and that’s what makes Apple’s company worth while. He’s the bomb

Betty Vang

I always drop by for the gbar & get seen within 30mins. Love Apple. Best service.

Michael Barber

Apple's motto for years has been "Think different". This is great if it means folks will buy your products. It's not so great when you arrive 20 minutes early to your appointment, only to be told you can't check-in yet. Then once you're checked in for your appointment you get to wait an hour for your appointment that was scheduled 45 minutes earlier. The experience pretty much sucks. From a resolution standpoint though Apple cannot be beat. They are fair, they are upfront, they are consistent, and they are good.

Curtis Reynolds Studios

Fast, knowledgeable and friendly customer service reps that follows a great process model to service the high volume of customers. I was able to get my screen replaced on my iPhone XS in less than an hour by pre-registering with Genius then arriving at my appointment time, in fact the repair was completed earlier than the time promised.

Lauren Barefield

Nothing but positive things to say about my visit to the Northlake Apple store. Had a scheduled appointment, was seen on time, had everything regarding my need for repair on my watch was explained thoroughly. I was treated kindly and they went above and beyond with customer service from the repair, to the shipping, etc. I’m in shock still by how well I was taken care of!

Elvir Okic

Great and clean store. Stuff was very knowledgeable and friendly. Highly recommend this location

Radarius Wilson

This Apple store isn't as good as the one in Southpark mall but they have everything you need. Customer service has been decent to me and this place stays clean. I wouldn't come during peak hours if you need help though.

Jasmine Ray

All staff were very friendly and helpful.

Jonathan Miller

Eh... its another apple store

scotty

Good service good products, stools uncomfortable for older folks. No chairs.

Bill Griesmyer

Apple solved my wife's iPad problem with a smile.

Omar Ehrari

No matter how great your products are if your employees lack the basic morals you will ultimately lose. People coming to apple store to buy at least >$300 worth of products they don’t even get the same customer experience as they would at a fast food where they spend $5 to $10 on a meal, that’s a shame.

Reese B

There was a hour wait, and even if your phone is in warranty. They always find something outside of the warranty so you have to pay to get the phone fixed.

Brad Blackwell

Was seen right away after I had a little trouble with showing up on time and the over the phone Apple support sucks. Much rather come in store to get anything resolved. But overall 5 stars.

Shaniqua Berry

We had a wonderful experience with Steven (the guy with the hat). He explained the entire process and helped us get what we needed. He was extremely pleasant. I would definitely recommend this Apple store to any of my friends if they needed help. We were in the store for quite sometimes but he never forgot about us or left us for long periods of time. He made the wait enjoyable. Thanks mister Steven!!!

Travler Sharon

Great learning place

silika makahili

poor customer service...employees are just in a rush...waited almost 2 hours. troy told me to just fix it at home. idk how to fix it that’s why i came in??? one guy told me to purchase additional storage for icloud. then the other guy was like that’s not enough purchase this one? well then why did i get the first one in the first place??? yeah definitely calling apple or will be speaking to a supervisor. i spend way too much money with this company to not be helped properly. will inform friends and family to avoid this location...

Nathan Cunningham

Overall usually expected experience from within the Apple Store. Appointments are never completely guaranteed. The amount of people in the store is always a massive amount, no big surprise. Customer interaction seems to be really great however and very helpful during my last experience there.

Laurie Little

Josh Was Awesome!

Scott Moore

Have had to come here a few times. Every time I have been here I am made to feel like I am priority. Nice job Apple. But I guess when you pay these prices that this type of service is expected.

Raymond Russell

5 star if your looking for an iPhone or iPad but if you looking for a computer it's just not the same as it was years ago.

Nathene Stowe

Apple is a scam dont upgrade for a new camera

Sandra Brown

Busy not helping a lot of folks with laptops but just a few who really work.

Al Proudfoot

Not a huge Apple fan but they run this store really well.

Brandon Williams

Great Customer Service

Jessica Celeste Inc

This store was super busy but the staff that help checked us out was super polite and knowledgeable of the products and services. She checked me and my BFF out quickly and made sure all of our questions were answered.

Michael Isbell

It was a joke. The employee's were rude and there was only one person who could make appointments for the tech people. That is why I have Samsung Electronics

Dee Holl

Staff friendly great genius squad

starry1219 R

Prompt service. Sample items available to view.

Tammy Medlin

My daughter got her first Apple phone for Christmas and we could not get it to boot. We had not been to the Apple store prior and were pleasantly surprised at how quickly we were taken care of a very busy Saturday morning !! Upon arrival we scheduled a consult and given about an hour's wait time, giving us the opportunity to shop around the mall. Shortly before our appointment, we received a text to see if we were ready. The staff was knowledgeable, friendly and efficient ! I would highly recommend anyone to visit the store for troubleshooting.

Thomas Perdieu

Excellent Service.

R. G. Deesy

They were very helpful and quick with my online order pickup.

kj Mapunda

This mall is totes fab will recommend to all my girlies

Jeffrey Small

Cons: Making a reservation is almost as awful as being a walk in. The wait times are insane. I was explained that there’s an algorithm that dictates waiting periods; if that’s the case, I hope Apple corporate reads this review. Apparently there are news articles all about it online. I tried to make a reservation, and the closest one available was a week from when I was trying to go. So, I headed down to the store on a Sunday when they opened at 12. Well, I get to a Genius that checks me into the queue not much longer after that. They said they could text or call me when it was my turn, which ended up being an hour and a half after I checked in. There were almost no people waiting in the queue. Furthermore, when I showed up at the request of my text, I had to wait another 20 minutes for someone to talk to me. THEN I had to wait an hour for the actual repair. It was pretty ridiculous to be honest. it sucks cause if you break a screen or something, they’re really the only ones that can do it properly. Pros: They have anything you’d need for your Apple product. Also, the staff are very friendly and able to help when they do reach you.

Jason Kubera

Great experience. Was in and out in less than an hour. Trading in device for upgrade with no appointment. I have been in there much longer before. Made it a point to get there when they opened. Transaction was done very quickly and he was quite helpful. I know going in can be a headache, but this time was great. Thanks.

Nickalaus Goodman

Worthless trip. Don’t waste your time. Go third party they probably will at least have what you need in store. Not a customer friendly resolution. No one there really cares.

Jennifer Halter

Excellent experience this Monday morning. Was pleasantly greeted at the door and checked in by Andy before the store was opened (9:55 am). Sly (Sylvester) was extremely knowledgeable and had me out in minutes!

B Faulkner

Lots of employees standing around talking amongst each other. Line usually long with only 1 person doing check ins even though 6 other employees are laughing and talking. Wait time usually 2 hours or more.

Ty Adams

I was able to order my item online and go inside the store to pick it up less than an hour later. Picking up the item was super easy and quick. Prior to arriving to the store they allowed me to add the ticket for the item to my wallet. Upon walking into the store I was greeted right away, my ticket was scanned, and my item was brought out to me. The reps at the store were super friendly and ensured I had been waited on a few times although I literally only had to wait about 5-10 minutes for the entire process.

Drey Horne

Great service there. Fixed my mac book.

Kyra Buchanan

I've been going here since I was a baby

Nicole Kassan

Great customer service. The best time/day to go is early Sunday to avoid crowds and the wait time.

Tamika Hooper

Waste of time because person that took appointment should have known that issue couldn't be fixed by store staff. Only available by Apple Customer service support

Shiva Jagini

Poor service and long waitings even with appointments

Mandar Joshi

Went for iphone 6s repair. But they could not fix the issue.

Matt Kuerth

I would not typically frequent this mall or this Apple Store location, but seeing as how the SouthPark Apple Store is closed indefinitely for renovations, I had no choice. This location was double the distance for me, so that was a bummer. I tried repeatedly, but was unable to make an appointment online for several weeks, so I was left with only one option: show up randomly and wait for the Genius Bar to resolve my hardware issue on my iPhone 7, which was still under warranty. I got there right at noon, and was told that it would be 1-1.5 hours to be seen, then whatever time it took to make the repair or replacement. Wayyyyyy better than the 5-6 hours I was told once at SouthPark to resolve an Apple ID issue!! Anyway, I didn't get out of the store for over 3 hours, mainly because there was a problem with their repair equipment (the diagnostic calibrations machine?) that even though they replaced both the camera and screen on my phone, that they were not able to finalize the repair. In the end, they gave me a new phone and transferred everything all over to it from my old phone. I just wish that this was the initial proposed solution, rather than messing with my old phone for almost 2 hours, then being told it was a lost cause. If that had happened, my visit would have been half as long. The staff was all SUPER friendly and helpful, and I left with a brand new phone with 2x the warranty coverage my old, broken and 'tampered with' phone would have had (~40 days vs. 90 days). In the end, I'm happy!

Alissa Humphrey

First of all this place is straight up trash. My MacBook Pro had juice spilled over it. I called Apple Support and had an appointment set the following day on. I checked in and sat at the "Genius" Bar and the tech ran the diagnostics on it. We conversed for a while and then he went to the back with my laptop to get a "deeper" look. Literally he came back five minutes later and told me the damage was extensive and that it did not look good. The options were to spend over $800 to repair and get it back a week later or just get a new computer. It did not seem right and way too much. So, I got a second opinion from my local IT repair store today. He told me the condition was not as bad from what I was told by the Apple Store. It was cleaned and fixed within four hours and it was only $200! Rather than the $800 they wanted to pressure me into spending as if they were my only resort. Girl bye! Now I am currently writing on said laptop instead of a week later. If you do not liked being played a fool and conned out of your money, I highly suggest taking your business elsewhere instead of these scammers!

Dylan Creech

Took a while to get the paper receipt but other than that it was a typical apple experience.

Ron Totten

Good service as always. Big store

lolita brewer

I am still on the fence because the people here are very nice. My problem is that I waited an hour and a half to walk away with no assistance with the problem. I purchased apple care with my products. They were still unable to assist. Idk

Kathy Craft

I went Friday afternoon and was expecting a really long wait. I actually only waited about 15 minutes and my issue was resolved. The staff were friendly, and they were having a class for kids--I thought that was great!

Danny B

Very helpful staff, very friendly, a good shopping experience.

Johnny Tindall

When is everybody going to wake up and realize that apple is nothing but a trap?

Frankie Gonzalez

Terribly long wait to get an iPhone 6 battery replacement. Asking myself if it was worth the discount of $40 (I can pay $69 at uBreakiFix). Basically be prepared to leave your phone there all day or more than a day.

David Shaeffer

I know what I want to buy. I come in and cannot tell where to purchase the item.No registers? I find a guy who points me to a lady with an ipad who puts me on a 20 minute waiting list. Ridiculous. My wife is lucky I love her because this place isn't worth my money.

Amy Scordino

Such great service

Z&Z 格外安静 L&C

Most badest service at Apple store!!!! Some guy always just watching and talking. Pick up and return is ok.

Karla Carrington

Super busy! The wait was horrendous. Could you at least install a free coffee bar.

Thomas Necasek

DO NOT GET SERVICE DONE HERE! This Apple store is even lucky they get a 1 star rating. Worst service ever. Our I-phone batteries were not holding a charge like they used to, so I called Apple on 4/26/2018. The customer service rep said it would be $29 to replace each battery. He contacted the Northlake Apple Store and said they do not take appointments, but they take walk-ins and be sure to get there early so they can take care of us because it gets really busy. I took my phone and my wife’s on 4/28/2018 and showed up when they opened at 10:01am. One employee took my info down, and rescheduled me for over an hour later. Why couldn’t they do that on the phone? 1.5 hours later, came back to another employee telling me it is going to be about an hour and a half to change both batteries because they were busy. Stuck at the Mall for another hour and a half. 3 hours total. Finally got both our phones back with new batteries. Morning wasted! Unacceptable! I’ve purchased a car in less time it takes this place to change a damn battery in a phone. It sucks that we had to go to this store since the South Park store is closed.

Tab Mcc

Un orgnized and Awful customer service, left me stranded in north Carolina with no phone after their product caught fire while charging. They could have done something but chosen not to.

jeromy whitener

Horrible service I’m going back to android and so I do not have to deal with these people

SLAY

Terrible just terrible enjoy waiting for 2/3hrs just for them to do anything with a brand new phone

David Lee

Came here to purchase my first Apple Watch. The lady that helped me pick out my watch was patient and very helpful. The older women, I believe her name was Julie who was supposed to help me set up the watch was extremely rude and condescending. That person through off the whole experience resulting in a bitter mood when I should be happy and excited to use my new toy.

s m

Terrible! LONG line, LONG wait, arrogant sales people. You can get a cracked screen or minor problem fixed at ANY cell repair place for a whole lot less $, and much quicker without being totally annoyed.

Gautham D

I went in there to get my iPhone battery replaced a day earlier than my appointment and they still accommodated me with wait of 20 mins. It was a busy Saturday and the store was full but still the service just took under an hour which is good. They explained the process and made sure I m comfortable before proceeding with the service. I will definitely recommend this place for any apple services.

Mark Jacobs

Tech staff very helpful.v

Himank Sharma

Ridiculously rude and recondite staff. Lost my SIM card and ‘accidentally’ charged me for an upgrade version of the iphone. Refused to take responsibility in the end and asked me to get a new sim myself at the store for which I had to pay a replacement fee!

Kevin Brinson

Not much close parking

Ren Cameron

The team members are extremely helpful.

michael lee

Called the apple store there. The automated system was such a huge inconvenience and even after getting past the automated bot the wait was way longer than it should have been. Highly disappointed!

Travis Pace

Great place, staff friendly!

Ben Cristinziani

Great selection, but long wait time to get help. Just way too many people and not enough help

Christiana Ihekuna

Marina was so nice and helpful! A couple other sales associates were rude and looked away when I asked for their help. They put me on a waiting list but helped customers who walked in after me, before me. I was, ultimately, able to purchase what I came in for.

Kenny B

I had an appointment and when I arrived, I was told that it was going to be 2.5 hours before talking to a tech. Not sure why they book appointments if they don't have the capacity to honor them. Very poor customer experience.

Charles D.

I walk into the Apple store, a gentleman walks up and says he'll find someone to help me. 10 minutes later a different gentleman walks up, informs me he can't help me, says he'll find someone else. So basically, 20 minutes standing around while the people that work in a computer store have to go find somebody that knows something about the computers they're selling. Image is apparently more important than substance.

Carey Lee

Busiest apple store I’ve ever seen

martina astillero

Spent an hour for a scheduled appointment only to find out they have to send my phone out not do the on-site repair that I had scheduled and because I don't have the Apple ID I have to come back tomorrow it's a damn company phone just fix it it's only a cracked screen

Robert Llora

I was in and out to pickup an online order. Although the store was full I did not have to wait.

Meg Evans

Easy parking and great selection of stores. Many restaurants nearby as well as specialty stores and they have a nice movie theater. Could easily spend the whole day here

Scott Sizemore

The people are friendly and knowledgeable, but this place is too busy it takes along time to buy accessories and hours or the next day to get an issue fixed.

Ed

Store is always busy. The staff are very knowledgable in the products however it is not always easy getting someone's attention for help

Sandy Cunningham

Always a long wait for support, but came out with a new working phone.

David E Vieser

As a NYC resident, I am used to a bit of geek attitude at Apple's stores in Manhattan. This is why my family and I choose to make my major I-Purchases at this store. One of the reasons, its relatively quiet-- compared to many other Apple stores I visited from east to west coast. Mike, a hard working man who I would classify as one of the Northlake Apple stores greatest assets gives you expert and honest advice, hard working , and friendly. He is supported by others who make you feel welcome to be an Apple customer. The NYC teams could learn a thing or two from the team here in North Charlotte. One note here... The mall where this store is located has seen some evening crime problems recently (as have numerous malls) including a shooting. So, if your buying a $2,000 computer; daylight hours for purchase may be a word to the wise.

donna puleio

This rating is for the team member AJ Cazares. My daughter had a problem with her phone that no one seemed to care about,not even other employees at this store. She went back and forth between AT&T and Apple to no avail. Finally I took the phone myself into the Northlake store and had the good luck to speak to this outstanding young man. He listened and took care of the issue at once. Thank you AJ

Mayra Herrera

Was able to walk in and make an appointment, luckily for me I was called in less than an hour. Questions were answered, always professional. Best location hands down!

Michael Fellini

Well certainly not your most updated shopping center, but beyond that...EVERYTHING IS THERE.. good stores, some friendly employees in various spots, small but more than adequate food court....

James Morrison

Great service. Very knowledgeable and explained every thing.

Drey Horne

Great service there. Fixed my mac book.

Kyra Buchanan

I've been going here since I was a baby

Nicole Kassan

Great customer service. The best time/day to go is early Sunday to avoid crowds and the wait time.

Tamika Hooper

Waste of time because person that took appointment should have known that issue couldn't be fixed by store staff. Only available by Apple Customer service support

Shiva Jagini

Poor service and long waitings even with appointments

Mandar Joshi

Went for iphone 6s repair. But they could not fix the issue.

Matt Kuerth

I would not typically frequent this mall or this Apple Store location, but seeing as how the SouthPark Apple Store is closed indefinitely for renovations, I had no choice. This location was double the distance for me, so that was a bummer. I tried repeatedly, but was unable to make an appointment online for several weeks, so I was left with only one option: show up randomly and wait for the Genius Bar to resolve my hardware issue on my iPhone 7, which was still under warranty. I got there right at noon, and was told that it would be 1-1.5 hours to be seen, then whatever time it took to make the repair or replacement. Wayyyyyy better than the 5-6 hours I was told once at SouthPark to resolve an Apple ID issue!! Anyway, I didn't get out of the store for over 3 hours, mainly because there was a problem with their repair equipment (the diagnostic calibrations machine?) that even though they replaced both the camera and screen on my phone, that they were not able to finalize the repair. In the end, they gave me a new phone and transferred everything all over to it from my old phone. I just wish that this was the initial proposed solution, rather than messing with my old phone for almost 2 hours, then being told it was a lost cause. If that had happened, my visit would have been half as long. The staff was all SUPER friendly and helpful, and I left with a brand new phone with 2x the warranty coverage my old, broken and 'tampered with' phone would have had (~40 days vs. 90 days). In the end, I'm happy!

Alissa Humphrey

First of all this place is straight up trash. My MacBook Pro had juice spilled over it. I called Apple Support and had an appointment set the following day on. I checked in and sat at the "Genius" Bar and the tech ran the diagnostics on it. We conversed for a while and then he went to the back with my laptop to get a "deeper" look. Literally he came back five minutes later and told me the damage was extensive and that it did not look good. The options were to spend over $800 to repair and get it back a week later or just get a new computer. It did not seem right and way too much. So, I got a second opinion from my local IT repair store today. He told me the condition was not as bad from what I was told by the Apple Store. It was cleaned and fixed within four hours and it was only $200! Rather than the $800 they wanted to pressure me into spending as if they were my only resort. Girl bye! Now I am currently writing on said laptop instead of a week later. If you do not liked being played a fool and conned out of your money, I highly suggest taking your business elsewhere instead of these scammers!

Dylan Creech

Took a while to get the paper receipt but other than that it was a typical apple experience.

Ron Totten

Good service as always. Big store

lolita brewer

I am still on the fence because the people here are very nice. My problem is that I waited an hour and a half to walk away with no assistance with the problem. I purchased apple care with my products. They were still unable to assist. Idk

Kathy Craft

I went Friday afternoon and was expecting a really long wait. I actually only waited about 15 minutes and my issue was resolved. The staff were friendly, and they were having a class for kids--I thought that was great!

Danny B

Very helpful staff, very friendly, a good shopping experience.

Johnny Tindall

When is everybody going to wake up and realize that apple is nothing but a trap?

Frankie Gonzalez

Terribly long wait to get an iPhone 6 battery replacement. Asking myself if it was worth the discount of $40 (I can pay $69 at uBreakiFix). Basically be prepared to leave your phone there all day or more than a day.

David Shaeffer

I know what I want to buy. I come in and cannot tell where to purchase the item.No registers? I find a guy who points me to a lady with an ipad who puts me on a 20 minute waiting list. Ridiculous. My wife is lucky I love her because this place isn't worth my money.

Tammy Glenn

Anything you want and need appple

Z&Z 格外安静 L&C

Most badest service at Apple store!!!! Some guy always just watching and talking. Pick up and return is ok.

Karla Carrington

Super busy! The wait was horrendous. Could you at least install a free coffee bar.

Thomas Necasek

DO NOT GET SERVICE DONE HERE! This Apple store is even lucky they get a 1 star rating. Worst service ever. Our I-phone batteries were not holding a charge like they used to, so I called Apple on 4/26/2018. The customer service rep said it would be $29 to replace each battery. He contacted the Northlake Apple Store and said they do not take appointments, but they take walk-ins and be sure to get there early so they can take care of us because it gets really busy. I took my phone and my wife’s on 4/28/2018 and showed up when they opened at 10:01am. One employee took my info down, and rescheduled me for over an hour later. Why couldn’t they do that on the phone? 1.5 hours later, came back to another employee telling me it is going to be about an hour and a half to change both batteries because they were busy. Stuck at the Mall for another hour and a half. 3 hours total. Finally got both our phones back with new batteries. Morning wasted! Unacceptable! I’ve purchased a car in less time it takes this place to change a damn battery in a phone. It sucks that we had to go to this store since the South Park store is closed.

jeromy whitener

Horrible service I’m going back to android and so I do not have to deal with these people

SLAY

Terrible just terrible enjoy waiting for 2/3hrs just for them to do anything with a brand new phone

David Lee

Came here to purchase my first Apple Watch. The lady that helped me pick out my watch was patient and very helpful. The older women, I believe her name was Julie who was supposed to help me set up the watch was extremely rude and condescending. That person through off the whole experience resulting in a bitter mood when I should be happy and excited to use my new toy.

s m

Terrible! LONG line, LONG wait, arrogant sales people. You can get a cracked screen or minor problem fixed at ANY cell repair place for a whole lot less $, and much quicker without being totally annoyed.

Gautham D

I went in there to get my iPhone battery replaced a day earlier than my appointment and they still accommodated me with wait of 20 mins. It was a busy Saturday and the store was full but still the service just took under an hour which is good. They explained the process and made sure I m comfortable before proceeding with the service. I will definitely recommend this place for any apple services.

Mark Jacobs

Tech staff very helpful.v

Kaleel Mohammed

Longer waiting time all the time and they don’t manage the queue well . No place to sit and if you cannot stand , take a chair along with you .

Kevin Brinson

Not much close parking

Ren Cameron

The team members are extremely helpful.

michael lee

Called the apple store there. The automated system was such a huge inconvenience and even after getting past the automated bot the wait was way longer than it should have been. Highly disappointed!

Travis Pace

Great place, staff friendly!

Ben Cristinziani

Great selection, but long wait time to get help. Just way too many people and not enough help

Christiana Ihekuna

Marina was so nice and helpful! A couple other sales associates were rude and looked away when I asked for their help. They put me on a waiting list but helped customers who walked in after me, before me. I was, ultimately, able to purchase what I came in for.

Kenny B

I had an appointment and when I arrived, I was told that it was going to be 2.5 hours before talking to a tech. Not sure why they book appointments if they don't have the capacity to honor them. Very poor customer experience.

Charles D.

I walk into the Apple store, a gentleman walks up and says he'll find someone to help me. 10 minutes later a different gentleman walks up, informs me he can't help me, says he'll find someone else. So basically, 20 minutes standing around while the people that work in a computer store have to go find somebody that knows something about the computers they're selling. Image is apparently more important than substance.

Carey Lee

Busiest apple store I’ve ever seen

Robert Llora

I was in and out to pickup an online order. Although the store was full I did not have to wait.

Meg Evans

Easy parking and great selection of stores. Many restaurants nearby as well as specialty stores and they have a nice movie theater. Could easily spend the whole day here

Scott Sizemore

The people are friendly and knowledgeable, but this place is too busy it takes along time to buy accessories and hours or the next day to get an issue fixed.

Ed

Store is always busy. The staff are very knowledgable in the products however it is not always easy getting someone's attention for help

David E Vieser

As a NYC resident, I am used to a bit of geek attitude at Apple's stores in Manhattan. This is why my family and I choose to make my major I-Purchases at this store. One of the reasons, its relatively quiet-- compared to many other Apple stores I visited from east to west coast. Mike, a hard working man who I would classify as one of the Northlake Apple stores greatest assets gives you expert and honest advice, hard working , and friendly. He is supported by others who make you feel welcome to be an Apple customer. The NYC teams could learn a thing or two from the team here in North Charlotte. One note here... The mall where this store is located has seen some evening crime problems recently (as have numerous malls) including a shooting. So, if your buying a $2,000 computer; daylight hours for purchase may be a word to the wise.

donna puleio

This rating is for the team member AJ Cazares. My daughter had a problem with her phone that no one seemed to care about,not even other employees at this store. She went back and forth between AT&T and Apple to no avail. Finally I took the phone myself into the Northlake store and had the good luck to speak to this outstanding young man. He listened and took care of the issue at once. Thank you AJ

Mayra Herrera

Was able to walk in and make an appointment, luckily for me I was called in less than an hour. Questions were answered, always professional. Best location hands down!

Michael Fellini

Well certainly not your most updated shopping center, but beyond that...EVERYTHING IS THERE.. good stores, some friendly employees in various spots, small but more than adequate food court....

John Beman

no help. Waited 4 hours to be told there was nothing they could do to repair the phone. Then offered me a new phone for $350.00 while I pay off the non functional phone for the next year. Staff very kind but very limited in ability to restore and diagnose problems.

Alejandro 88

Went to this Apple store at 7pm to purchase a phone (they close at 9pm) was told I couldn’t purchase a phone. Awesome. This store just straight up sucks. South Park store is better

Big Mama

Very speedy help, very kind and professional staff even with the overwhelming crowds needing help and wanting to be waited on right away, no customer was overlooked. Great service!

M Thomas

Sales people are very helpful.

John Makahili Jr.

Such friendly staff. I love this Apple store. I’m so happy we have one there.

michele blair

Had an appointment, got to store early, checked in, they took me early. Told me 2 hours to replace my screen. 3 hours later, still no phone. Getting the standard “15 more minutes” run around. Advice to Apple store......You’ll have happier, satisfied customers if you are truthful from the get-go.

Khaled Khatib

great products , but it seems sales and tech help just jump from one customer to another.

jamison dixon

Call to this store and was specific about what I wanted and was told yes we have it but when I arrived after a 45 min drive to get it I was told the case (new iPad Pro 12.9) case would have to be order and I’ll get it in 3 to 4 weeks. Very unprofessional

Christopher Stephenson

Took the staff a little while to acknowledge us, but were very helpful and friendly.

Fusion Sports 252

Let me fist say I am not an apple fan but my kids are so I go along with them. My son had problems with his MacBook and needed assistance. The store staff was extremely wand helpful and wanted to assist. The staff took his problem and was able fix it with little out of pocket expense. So I will give them props they did a good job.

Faith Cote

I ordered a new iPhone this am around 10. Was ready for pickup here at 10:49. Got there at a busy time (lunch) and a lady helped me get the phone (I don't remember her name but she was lovely) and a man named Jim helped me set up my phone. They answered my questions, helped me with my phone and were so sweet! You guys rock!

Joy Smith

Visiting from Virginia... We loved our shopping experience there!! So many options for shopping and food!

Lisa Nanney

I wish there was an option for zero stars. A $1000 phone less than 60 days old should be immediately replaced when there is no damage to it. Absolutely zero customer-centric care. Pathetic for a multi-billion dollar company.

Marlene Jackson

They have a great service. I love how everyone works together.

Scott Snider

Quick & thorough service.

Andyel Klassette

Quick Service! Definitely had a lot of employees to get customers in and out within a reasonable time.

Penny Spicer

They might be knowledgeable but the attitude stinks

Jenna Oertle

I’m pretty upset about how I was spoken to at this store. I dropped my phone off for a battery replacement and the male apple person was very condescending to me. He asked me what was going on and I explained why I needed a battery replacement. He replied, “is that what you think is happening or actually happening”. He then went on to say, “would you like to know what actually happened”. This was communicated in a very condescending and disrespectful way. Apparently I was wrong with what I thought was causing the battery issues but the way he spoke to me was like I was unintelligent and he made me feel pretty small. I don’t mind having someone explain to me that I’ve been misinformed- that’s fine. I want to have the right facts. But there are respectful ways to do it and disrespectful ways, especially when you are only discussing why a battery needs changed. Hope he felt good about himself at my expense.

Martin Jones

A lot of the greeters didn't really seem to know what they were doing. We only wanted to pick up a online order and it took two different people just to figure that out. Once we got to the Third person who was very knowledgeable and helpful everything went great.

Tamula Neal

The worse customer care ever, I can't wait for southpark to reopen. My son has gone to store 3x for repair, each time being denied, stating we didn't have apple care. Once I produced screen shot showing we did, then they wanted an agreement number. No resolution still.....

Anna Rufrano

I love this place they help when you need it they are friendly and the classes are amazing

Shianna Miller

Very helpful, can be packed at times but it is an Apple store lol

Kimberly DiOrio

I drove 45 minutes to the store for a warranty issue with my phone and was told they were not taking anymore walk in appointments even though the store did not seem busy. He told me the next available appointment was a week from today. They were more than happy to help people looking to make a purchase but to busy to help one with a product issue! I informed the manager that I my Dad is in the hospital with stage 4 lung cancer and I cannot afford not to have a reliable phone. I asked if he would make an exception due to my situation and he quickly said he could not. I am in the customer service business and i can always make an exception when a customer is in need. This was the store manager by the way!!! We have 5 I phones and just purchased 2 Mac books 3months ago. I now regret it. It seems Apple is great at selling products but they certainly can’t keep up with the repairs. I am extremely disappointed and I will be certain to tell everyone about this poor customer service experience!!

Lil Redneck

Just because ya work at the apple store don't make ya a millionaire. So The black lady that treated my husband and I like SH*T as we dropped $2,600.. Get off ya High Horse because I will have your job if it's the last thing I do and your boss (Mr.90210)that allows you to act like the straight up B word!! Now do I need to explain my experience at this store?? I'll go back for sure to give them the two 256gb Max right back to them and they can put em phones were the sun don't shine!! Was that clear enough on how I feel about this store? Not Apple this Apple store!!!

Alydia Hamrick

Fast, efficient, great customer service!!! I’m a real person with real experiences!

Ashesh Patel

I visited US last week, got caught up in heavy rain and condensation formed in iPhone X. The phone powered off and I didn't bother charging due to condensation. I went to Northlake Apple store as I could not book an appointment (as my phone was not powering on). They told me it's an hour waiting as I was walk in which is fair. I went after an hour and a "genius" had a look at the phone. She opened the sim tray and said "its bad" Apple doesn't cover liquid damage. It had been 15 months since I bought the phone so obviously the warranty was expired. I explained that the phone was supposed to be water resistant (up to 1 metre depth for 30 minutes). She said "sorry can't help you" as it is liquid damage. I took the phone as I was flying back to Australia in two days. I booked a genius appointment the next day of my arrival in AUS. She had a look at my phone, opened sim tray and explained to me that the seal has not turned red and hence it is not considered water damage. She replaced the phone as the phone didn't function as it was supposed to after confirming no modification was done on the phone. The new replacement also came with two years warranty which is standard in AUS. Very poor customer service and disappointed by "Genius" at Northlake Apple store in Charlotte.

Ernestine Davis

Good morning, the Mall has a great "CHILDREN'S PLAY AREA!"

Clyde Carpenter

Always great service

Camila Figueroa Pérez readers theater

They always very nice and very helpful

Dave Knode

I've been here a few times and the staff has always been attentive and helpful. This store's staff seems to handle the crowds better than most. Maybe it's because it doesn't seem to be as busy as most of the other apple stores I've been to.

Pamela Jackson

It ok is to big

Anna Roddey

Went and had my phone looked at and they were great, fixed it right then and we were out of there. Staff is so polite unlike Apple at the South Park Mall, would much rather go a little further for better customer service.

Jason Ballard

Went for iPhone 6 battery replacement. My daughters phone was not lasting at all. Battery was operating at 90 percent. We showed up for appointment and dropped off for 1.5 hrs to find that they did nothing because of a third party battery previously installed. They said it could cause fire if they tried to remove it. So don’t go for battery service if you have already had an aftermarket battery installed.

James Muñoz

It's the worst customer service I've seen in my life, at this moment they have 25 people, I come with my wife who bought their hearing aids and they went bad, We've been more than two hours and they still do not take care of us, I do not understand why people, on this site

Alex Darnell

Only thing that's better is a Samsung store....we all have those apple people in our family that need to visit an apple store every now and then.

ALEJANDRO MORENO

Tyler (cool dude with glasses and a beard) informed me on the newest iPhones features and differences, apple watch compatibility, and pricing. He is an apple genius! Ask for him when you walk in you wont regret it he is super friendly. Thanks for reading :)

Timothy Kniess

We happened to be at Northlake Mall today and thought we would pick up a replacement I-pad and maybe a new laptop. We looked around passing time waiting to be approached. I got tired of waiting. I see black shirts with the apple logo talking to each other and a half dozen just dazed and confused. Don't let the clothes fool you. We have 2 Apple X phones, an I-mac and 3 I-pads. We were ready to purchase, waiting for any sign of acknowledgement that we were there. Obviously, I have been to other Apple stores. This was the first time I just had enough. I don't NEED to purchase anything at this store.

John Beman

no help. Waited 4 hours to be told there was nothing they could do to repair the phone. Then offered me a new phone for $350.00 while I pay off the non functional phone for the next year. Staff very kind but very limited in ability to restore and diagnose problems.

Big Mama

Very speedy help, very kind and professional staff even with the overwhelming crowds needing help and wanting to be waited on right away, no customer was overlooked. Great service!

M Thomas

Sales people are very helpful.

John Makahili Jr.

Such friendly staff. I love this Apple store. I’m so happy we have one there.

michele blair

Had an appointment, got to store early, checked in, they took me early. Told me 2 hours to replace my screen. 3 hours later, still no phone. Getting the standard “15 more minutes” run around. Advice to Apple store......You’ll have happier, satisfied customers if you are truthful from the get-go.

Khaled Khatib

great products , but it seems sales and tech help just jump from one customer to another.

jamison dixon

Call to this store and was specific about what I wanted and was told yes we have it but when I arrived after a 45 min drive to get it I was told the case (new iPad Pro 12.9) case would have to be order and I’ll get it in 3 to 4 weeks. Very unprofessional

Christopher Stephenson

Took the staff a little while to acknowledge us, but were very helpful and friendly.

Fusion Sports 252

Let me fist say I am not an apple fan but my kids are so I go along with them. My son had problems with his MacBook and needed assistance. The store staff was extremely wand helpful and wanted to assist. The staff took his problem and was able fix it with little out of pocket expense. So I will give them props they did a good job.

Faith Cote

I ordered a new iPhone this am around 10. Was ready for pickup here at 10:49. Got there at a busy time (lunch) and a lady helped me get the phone (I don't remember her name but she was lovely) and a man named Jim helped me set up my phone. They answered my questions, helped me with my phone and were so sweet! You guys rock!

Joy Smith

Visiting from Virginia... We loved our shopping experience there!! So many options for shopping and food!

Lisa Nanney

I wish there was an option for zero stars. A $1000 phone less than 60 days old should be immediately replaced when there is no damage to it. Absolutely zero customer-centric care. Pathetic for a multi-billion dollar company.

Marlene Jackson

They have a great service. I love how everyone works together.

Scott Snider

Quick & thorough service.

Andyel Klassette

Quick Service! Definitely had a lot of employees to get customers in and out within a reasonable time.

Nicole Stevenson

Been a long wait

Penny Spicer

They might be knowledgeable but the attitude stinks

Jenna Oertle

I’m pretty upset about how I was spoken to at this store. I dropped my phone off for a battery replacement and the male apple person was very condescending to me. He asked me what was going on and I explained why I needed a battery replacement. He replied, “is that what you think is happening or actually happening”. He then went on to say, “would you like to know what actually happened”. This was communicated in a very condescending and disrespectful way. Apparently I was wrong with what I thought was causing the battery issues but the way he spoke to me was like I was unintelligent and he made me feel pretty small. I don’t mind having someone explain to me that I’ve been misinformed- that’s fine. I want to have the right facts. But there are respectful ways to do it and disrespectful ways, especially when you are only discussing why a battery needs changed. Hope he felt good about himself at my expense.

Martin Jones

A lot of the greeters didn't really seem to know what they were doing. We only wanted to pick up a online order and it took two different people just to figure that out. Once we got to the Third person who was very knowledgeable and helpful everything went great.

Tamula Neal

The worse customer care ever, I can't wait for southpark to reopen. My son has gone to store 3x for repair, each time being denied, stating we didn't have apple care. Once I produced screen shot showing we did, then they wanted an agreement number. No resolution still.....

Anna Rufrano

I love this place they help when you need it they are friendly and the classes are amazing

Shianna Miller

Very helpful, can be packed at times but it is an Apple store lol

Kimberly DiOrio

I drove 45 minutes to the store for a warranty issue with my phone and was told they were not taking anymore walk in appointments even though the store did not seem busy. He told me the next available appointment was a week from today. They were more than happy to help people looking to make a purchase but to busy to help one with a product issue! I informed the manager that I my Dad is in the hospital with stage 4 lung cancer and I cannot afford not to have a reliable phone. I asked if he would make an exception due to my situation and he quickly said he could not. I am in the customer service business and i can always make an exception when a customer is in need. This was the store manager by the way!!! We have 5 I phones and just purchased 2 Mac books 3months ago. I now regret it. It seems Apple is great at selling products but they certainly can’t keep up with the repairs. I am extremely disappointed and I will be certain to tell everyone about this poor customer service experience!!

Lil Redneck

Just because ya work at the apple store don't make ya a millionaire. So The black lady that treated my husband and I like SH*T as we dropped $2,600.. Get off ya High Horse because I will have your job if it's the last thing I do and your boss (Mr.90210)that allows you to act like the straight up B word!! Now do I need to explain my experience at this store?? I'll go back for sure to give them the two 256gb Max right back to them and they can put em phones were the sun don't shine!! Was that clear enough on how I feel about this store? Not Apple this Apple store!!!

Alydia Hamrick

Fast, efficient, great customer service!!! I’m a real person with real experiences!

Ashesh Patel

I visited US last week, got caught up in heavy rain and condensation formed in iPhone X. The phone powered off and I didn't bother charging due to condensation. I went to Northlake Apple store as I could not book an appointment (as my phone was not powering on). They told me it's an hour waiting as I was walk in which is fair. I went after an hour and a "genius" had a look at the phone. She opened the sim tray and said "its bad" Apple doesn't cover liquid damage. It had been 15 months since I bought the phone so obviously the warranty was expired. I explained that the phone was supposed to be water resistant (up to 1 metre depth for 30 minutes). She said "sorry can't help you" as it is liquid damage. I took the phone as I was flying back to Australia in two days. I booked a genius appointment the next day of my arrival in AUS. She had a look at my phone, opened sim tray and explained to me that the seal has not turned red and hence it is not considered water damage. She replaced the phone as the phone didn't function as it was supposed to after confirming no modification was done on the phone. The new replacement also came with two years warranty which is standard in AUS. Very poor customer service and disappointed by "Genius" at Northlake Apple store in Charlotte.

Ernestine Davis

Good morning, the Mall has a great "CHILDREN'S PLAY AREA!"

Clyde Carpenter

Always great service

Camila Figueroa Pérez readers theater

They always very nice and very helpful

Dave Knode

I've been here a few times and the staff has always been attentive and helpful. This store's staff seems to handle the crowds better than most. Maybe it's because it doesn't seem to be as busy as most of the other apple stores I've been to.

Pamela Jackson

It ok is to big

Anna Roddey

Went and had my phone looked at and they were great, fixed it right then and we were out of there. Staff is so polite unlike Apple at the South Park Mall, would much rather go a little further for better customer service.

Jason Ballard

Went for iPhone 6 battery replacement. My daughters phone was not lasting at all. Battery was operating at 90 percent. We showed up for appointment and dropped off for 1.5 hrs to find that they did nothing because of a third party battery previously installed. They said it could cause fire if they tried to remove it. So don’t go for battery service if you have already had an aftermarket battery installed.

James Muñoz

It's the worst customer service I've seen in my life, at this moment they have 25 people, I come with my wife who bought their hearing aids and they went bad, We've been more than two hours and they still do not take care of us, I do not understand why people, on this site

Alex Darnell

Only thing that's better is a Samsung store....we all have those apple people in our family that need to visit an apple store every now and then.

ALEJANDRO MORENO

Tyler (cool dude with glasses and a beard) informed me on the newest iPhones features and differences, apple watch compatibility, and pricing. He is an apple genius! Ask for him when you walk in you wont regret it he is super friendly. Thanks for reading :)

Timothy Kniess

We happened to be at Northlake Mall today and thought we would pick up a replacement I-pad and maybe a new laptop. We looked around passing time waiting to be approached. I got tired of waiting. I see black shirts with the apple logo talking to each other and a half dozen just dazed and confused. Don't let the clothes fool you. We have 2 Apple X phones, an I-mac and 3 I-pads. We were ready to purchase, waiting for any sign of acknowledgement that we were there. Obviously, I have been to other Apple stores. This was the first time I just had enough. I don't NEED to purchase anything at this store.

Mike Jee

Very helpful guys

Tyler Hilderbran

Decent, quickly seen

Luis david

Te place was crowded but at the end the attention of the guy there was amazing

marcel austin

6 hour wait for a phone that was recalled and claimed there was moisture in it!!!! There wasn’t of course.... took to sprint and they said no moisture. Apple just doesn’t want to stand by the product that was recalled.

manjula u

Store ppl were helpful

Taylor Koziarz

I was just at Northlake mall and Erin gave me the best customer service I’ve ever had. I’ll never forget the kindness she showed me. Seriously made my week!!! Thank you Apple for hiring people like Erin!

M. E.

Always an "experience". The bright lights are a bit unnerving somehow. The place reminds me of an ant farm. Not sure why.

LaCresia Broaden

Had a appoint at 5 they was running behind so that push my appointment back. Not good when you already have other plans. Not happy at all

vishal chandiramani

Very disappointed with this store as I was being discriminated by saying that I wasn’t being able to be assisted due to the store was closing in 15 minutes and they had 5 people to buy ahead of the manager Emily checked 3 people ahead of me to help them but when it came to me she told me know coz phone transactions take long and they have to close at 9pm on dot. Being in service business for 11 years if my customers come in at 8:59pm and my store closes at 9pm I still take them and sacrifice going home late but I gues these people don’t care. First they slow your phone down then drain your battery to force you to by another phone then discriminate you when you go to the store wowww Apple I guess that’s a new and nice way of taking care of customers.

Nicole_Blessed

Cracked my screen last night went to the Apple store at about 3:30pm put my name on the waiting list only waited 15 mins phone was taken back and fix within one hour! Best experience by far short sweet and phone fixed immediately!

Jenn Cureton

Very busy but associates will assist quickly

Tim Kukla

I typically avoid going to the Apple Store because it’s always crowded (and you can order everything online!) but I had to go in because I shattered my screen. Shoutout to AJ for helping me get a NEW device at no additional cost rather than repairing my old one. Fabulous customer service, it made my day!

Karen Geary

We love apple products, but the customer service is horrendous. Over a month to replace a battery for an iPhone 5 when we were told that a replacement phone with the battery would be in within 3-5 days. And, $80.00 for a battery?? Don’t waste your money or time-we found a repair shop locally and the problem was solved within 45 minutes. So disappointed with all of the lies and promises!

Michael Bolus

Had a long wait but the young man quicker fixed my problem. Skilled and personable

ShaRon EJ Bynum

Went in at 1 told to come back at 5. Got text 60 minutes later saying ready for you. Drove back & had text saying I didn't sign in do moved on. They did sign me in and waited 30 before tech came. He kept disappearing to help others and finally said phone fixed was downloading stuff from cloud & would check on me. Well he didn't 30 minutes later he was MIA went on break and left me waiting. Terrible customer experience

Dotty Pass

Long waiting time, but we got special attention thank goodness

Keara Dymes

awful customer service. i had an appointment at 12:15 and didn’t get helped until almost 1. nobody even came up to me to say sorry for the wait or acknowledged that i was in their store. NOT happy. i also called before and was told they could help me and got there and they sent me other places to be helped instead

Andy Yoos

Walked in at 830pm with out an appointment and was able to get worked in and we were out in 15 minutes with our problem solved. Kudos Apple Northlake!

Janie McRae

Very professional, nice and the store was clean!

Jessica Massey

Worst service I’ve ever had with Apple and I’ve had them for decades. I had an appointment. The young man said he would wipe the memory of my laptop and it would take about 30 mins. So I came back at the designated time and he wasn’t there. Was told “he was around somewhere “ but no one ever got him and 30 mins later he was still not there. Another guy said “it’s done, you can go”. Without any more assistance with how to get the rest of my data reloaded correctly and absolutely NONE of my questions answered. Now I have an appointment (thanks to the lovely people at Apple Care) at the South Park location where I’m hoping to get more assistance.

Kasey Reinhardt

Woof. I know Apple stores are always chaotic, but on multiple occasions now I’ve had to wait upwards of 20 minutes for an appointment schedule days in advance. You get seated at a loud table with others waiting. Then the Apple employee comes over to you and does business with you right there in front of everyone. It’s just not a super comfortable experience. It’s loud, over-stimulating, long wait times, and then the service feels rushed, and if you have questions you feel like you are impeding on someone else’s appointment time. You just feel like a sheep.

Brittany Fisher

Apple is one of my most favorite stores. Not just because I am an electronic junkie, but also because every time I go the customer service is amazing. Sure wait times for the Genius Bar can be long, but that's expected. When I went recently I had to wait to be seen, but as soon as I entered the store one of the guys came straight up to me to point me in the right direction. The guy who signed me in for a Genius Bar appointment was super nice too. Cameron, the technician who helped me with my issue, was great as well. Very helpful, quick, knowledgeable...it was a smooth process.

Nancy Parlin

Great tech assistance, courteous , and expeditious !

Michael Jennings

This Apple Store is OK because they are nice and friendly. They can however do a better job with appointments and accommodating the walk-ins.

Jewel Pen

I made a purchase and was in and out. It may have taken 15 minutes. I researched before I went in.

Nick Tipton

Crowded. Sticky tables. No sense of organization. Smells of which I can't explain the origin. A true nightmare for someone with claustrophobia or germaphobia. Does anyone actually like going to the Apple store? The people working were actually friendly, though. No knock on them. But that store made me feel like I needed a shower after I left.

Whitney Smith

Apple people polite but experience was awful because of multi layered "service". 3 hours for 20 min service. Delay to get a "greeter" - delay getting "service writer" assigned - delay getting "technician" assigned. Totally frustrating from customers view. Avoid if you can but Apple appears to have a "captive audience" approach.

Maria Chase

I have had a MacBook Pro for several years and I was in need of an updated computer. I called the store prior to bringing my device to get a trade-in credit and was told over the phone that I would receive a credit for my computer towards the purchase of my new computer. When I arrived to the store, the store was super busy but they did get to me pretty quickly because I made an apt. Upon speaking to the store representative they quickly informed me that they do not handle any trade-ins and that needed to be handled directly with Apple online. Because I could not wait on purchasing my product I went ahead and told him I was going to purchase my computer anyway, then they sent me to the sales representative; he was very cutthroat, down to business asked me what I wanted, made the sale told me that I needed to purchase these other devices to transfer all my documents from my old computer into my new one, which I knew this was untrue, I knew I could do this at home on my own. He continued to try to convince me to purchase additional items to transfer my information, i declined and I went ahead and told him I was going to purchase my computer only. He Closed the sale and sent me on my way. Was very disappointed with their lack of help, poor customer service and it seemed like all they cared about was to make more and more sales not really about my satisfaction. Not only that but i have tried calling the manager at least 4 times without a return call. I will definitely not go back to that store .

Joshua Fairbaugh

Best Apple store experience I’ve had.

Chris Gordon

The service is always Great love apple

Monroeville

Crowded.. Went here to get an IPod reset. 5 hours never got a text with the text system they have. But once you do get service it's

Mariano Karam

Beware when it comes to a repair issue, they might be able to fix the problem on your phone but is more profitable for them to tell you that your phone can't be fixed, keep your phone and sell you one of theirs, keeping your phone they can use your parts make profit with your phone and make you feel like they selling you a phone at a very low price when in fact they're making a profit by selling you one and keeping yours. I took my phone in for fixing they did not fix the problem that I brought it for and they broke another part of a phone and they don't want to take responsibility for it in fact they want me to pay for their mistakes.

Tyler Hilderbran

Decent, quickly seen

AM

The worst customer service experience in 8 years I ever had at this store. First of all a manager who was on the floor was jumping customers over my turn and was ignoring whenever I try to check about my order. Once I got the product, package Pin was missing in the pack, pin that is used for sim card slot. When I ask the girl who was helping my daughter for more than 15 minutes about the missing pin, instead of getting the pin, started misbehaving with unpolite, unprofessional tone and language, as far as she told me to leave the store for just asking her to expedite. She even got other customers looks like her relatives involved in this conversation, who are not supposed to meddle between Apple store employee and customer. This employee Marina refused to give her name when I asked, but another manager came in to help and provided her name. I want Apple to know that Marina is responsible for loosing my business of Apple with this last visit and will switch over to Android products. I had been buying couple of Apple products from this store every month as gifts to friends, families and staff.

marcel austin

6 hour wait for a phone that was recalled and claimed there was moisture in it!!!! There wasn’t of course.... took to sprint and they said no moisture. Apple just doesn’t want to stand by the product that was recalled.

manjula u

Store ppl were helpful

Taylor Koziarz

I was just at Northlake mall and Erin gave me the best customer service I’ve ever had. I’ll never forget the kindness she showed me. Seriously made my week!!! Thank you Apple for hiring people like Erin!

M. E.

Always an "experience". The bright lights are a bit unnerving somehow. The place reminds me of an ant farm. Not sure why.

LaCresia Broaden

Had a appoint at 5 they was running behind so that push my appointment back. Not good when you already have other plans. Not happy at all

vishal chandiramani

Very disappointed with this store as I was being discriminated by saying that I wasn’t being able to be assisted due to the store was closing in 15 minutes and they had 5 people to buy ahead of the manager Emily checked 3 people ahead of me to help them but when it came to me she told me know coz phone transactions take long and they have to close at 9pm on dot. Being in service business for 11 years if my customers come in at 8:59pm and my store closes at 9pm I still take them and sacrifice going home late but I gues these people don’t care. First they slow your phone down then drain your battery to force you to by another phone then discriminate you when you go to the store wowww Apple I guess that’s a new and nice way of taking care of customers.

Nicole_Blessed

Cracked my screen last night went to the Apple store at about 3:30pm put my name on the waiting list only waited 15 mins phone was taken back and fix within one hour! Best experience by far short sweet and phone fixed immediately!

Jenn Cureton

Very busy but associates will assist quickly

Tim Kukla

I typically avoid going to the Apple Store because it’s always crowded (and you can order everything online!) but I had to go in because I shattered my screen. Shoutout to AJ for helping me get a NEW device at no additional cost rather than repairing my old one. Fabulous customer service, it made my day!

Karen Geary

We love apple products, but the customer service is horrendous. Over a month to replace a battery for an iPhone 5 when we were told that a replacement phone with the battery would be in within 3-5 days. And, $80.00 for a battery?? Don’t waste your money or time-we found a repair shop locally and the problem was solved within 45 minutes. So disappointed with all of the lies and promises!

Michael Bolus

Had a long wait but the young man quicker fixed my problem. Skilled and personable

ShaRon EJ Bynum

Went in at 1 told to come back at 5. Got text 60 minutes later saying ready for you. Drove back & had text saying I didn't sign in do moved on. They did sign me in and waited 30 before tech came. He kept disappearing to help others and finally said phone fixed was downloading stuff from cloud & would check on me. Well he didn't 30 minutes later he was MIA went on break and left me waiting. Terrible customer experience

Dotty Pass

Long waiting time, but we got special attention thank goodness

Keara Dymes

awful customer service. i had an appointment at 12:15 and didn’t get helped until almost 1. nobody even came up to me to say sorry for the wait or acknowledged that i was in their store. NOT happy. i also called before and was told they could help me and got there and they sent me other places to be helped instead

Andy Yoos

Walked in at 830pm with out an appointment and was able to get worked in and we were out in 15 minutes with our problem solved. Kudos Apple Northlake!

Janie McRae

Very professional, nice and the store was clean!

Jessica Massey

Worst service I’ve ever had with Apple and I’ve had them for decades. I had an appointment. The young man said he would wipe the memory of my laptop and it would take about 30 mins. So I came back at the designated time and he wasn’t there. Was told “he was around somewhere “ but no one ever got him and 30 mins later he was still not there. Another guy said “it’s done, you can go”. Without any more assistance with how to get the rest of my data reloaded correctly and absolutely NONE of my questions answered. Now I have an appointment (thanks to the lovely people at Apple Care) at the South Park location where I’m hoping to get more assistance.

Kasey Reinhardt

Woof. I know Apple stores are always chaotic, but on multiple occasions now I’ve had to wait upwards of 20 minutes for an appointment schedule days in advance. You get seated at a loud table with others waiting. Then the Apple employee comes over to you and does business with you right there in front of everyone. It’s just not a super comfortable experience. It’s loud, over-stimulating, long wait times, and then the service feels rushed, and if you have questions you feel like you are impeding on someone else’s appointment time. You just feel like a sheep.

Brittany Fisher

Apple is one of my most favorite stores. Not just because I am an electronic junkie, but also because every time I go the customer service is amazing. Sure wait times for the Genius Bar can be long, but that's expected. When I went recently I had to wait to be seen, but as soon as I entered the store one of the guys came straight up to me to point me in the right direction. The guy who signed me in for a Genius Bar appointment was super nice too. Cameron, the technician who helped me with my issue, was great as well. Very helpful, quick, knowledgeable...it was a smooth process.

Nancy Parlin

Great tech assistance, courteous , and expeditious !

Michael Jennings

This Apple Store is OK because they are nice and friendly. They can however do a better job with appointments and accommodating the walk-ins.

Jewel Pen

I made a purchase and was in and out. It may have taken 15 minutes. I researched before I went in.

Nick Tipton

Crowded. Sticky tables. No sense of organization. Smells of which I can't explain the origin. A true nightmare for someone with claustrophobia or germaphobia. Does anyone actually like going to the Apple store? The people working were actually friendly, though. No knock on them. But that store made me feel like I needed a shower after I left.

Whitney Smith

Apple people polite but experience was awful because of multi layered "service". 3 hours for 20 min service. Delay to get a "greeter" - delay getting "service writer" assigned - delay getting "technician" assigned. Totally frustrating from customers view. Avoid if you can but Apple appears to have a "captive audience" approach.

Maria Chase

I have had a MacBook Pro for several years and I was in need of an updated computer. I called the store prior to bringing my device to get a trade-in credit and was told over the phone that I would receive a credit for my computer towards the purchase of my new computer. When I arrived to the store, the store was super busy but they did get to me pretty quickly because I made an apt. Upon speaking to the store representative they quickly informed me that they do not handle any trade-ins and that needed to be handled directly with Apple online. Because I could not wait on purchasing my product I went ahead and told him I was going to purchase my computer anyway, then they sent me to the sales representative; he was very cutthroat, down to business asked me what I wanted, made the sale told me that I needed to purchase these other devices to transfer all my documents from my old computer into my new one, which I knew this was untrue, I knew I could do this at home on my own. He continued to try to convince me to purchase additional items to transfer my information, i declined and I went ahead and told him I was going to purchase my computer only. He Closed the sale and sent me on my way. Was very disappointed with their lack of help, poor customer service and it seemed like all they cared about was to make more and more sales not really about my satisfaction. Not only that but i have tried calling the manager at least 4 times without a return call. I will definitely not go back to that store .

Joshua Fairbaugh

Best Apple store experience I’ve had.

Chris Gordon

The service is always Great love apple

Monroeville

Crowded.. Went here to get an IPod reset. 5 hours never got a text with the text system they have. But once you do get service it's

Alf George

iPhone X is the worst investment you can make. My phone carrier informed me apple will stop producing this because of the issues. I hope this will save time and money for someone.