Reviews of Mobile Guru - Verizon Wireless (Computer Repair)

Victoria

This store Is awesome and was able to my get more unlimited data plan for my iPhone XR. It was also great that I was able to port my phone number over to my new phone. I would recommend this store and would recommend the store manger John who is great. If you are looking for great customer service, this is the store to go to if you want the purchases to be quick. 10/10 would recommend to anyone who is looking for a good phone carrier store to go to.Very happy with the service that was provided to me.

Gloria Perkins

Came to this store they help me to fix my phone very happy

Natasha Ramnath

Very happy

Jorge Debia

Best serivce from verizon

Mateo Pospihalj

It was chill. John was very patient and explained thing with good clarity. The phone is dope

Jared Stolove

I came in to port my phone number off of google voice and the staff were very helpful

Seiji Yamada

John is the best and really recommended.

Ma.fides Talania

Excellent Service! I'll give 5 star for this Verizon branch! :)

Miza Peguero

Rick, Brian and John were excellent. They helped me with my issue in no time. They were clean and organized. Overall a great experience and recommend to anyone who needs help with their phone or anything wireless.

Margarita Osorio

Best deal here for iPhone

Otis Jones

Everytime I come into Verizon store yay is very friendly and helpful. I been shopping at this location for years because she takes good care of me. She is a good asset for Verizon

liz moore

A real great guy I would recommend him to any wanted to come to Verizon he is a winner you should always keep him he's a winner

amos tuwei

Scam artist and adds sneaky additional charges This is an edit from the previous 5 star review that he coerced us into giving.

carmine langone

Very happy with this store services

Kebra Gardner

They are the best thanks soo much guys! Great stafd

Alex Mark

Quick and friendly service.

José-Manuel Torres Torres

John was very helpful in assisting me recover functionality of my email and contact list. I would recommend his services and would not hesitate to return to his shop for future service.

Amy Montanez

The best customer service I have ever received from any Verizon store! I'm so excited! Thank you so much John!

Davilla Harnan

I bought my new iPhone today very happy with the purchased

Andrea Friedman

Awesome customer service! Will be back again for all my phone needs.

pilar cortizo

john was incredibly helpful and took a lot of time with me!

Varise Cooper

John was extremely helpful both in setting up my new phone and navigating the available discounts. He stayed well past the closing time to make sure my back up was complete. Best service received in quite awhile.

Keith Turner

They were very helpful !!

Latoya Austin

Brian was really great, he took his time and transferred all my information when I thought I couldn't get anything back. The store ideal and the manager there is very nice and down to earth.

Wilfredo Bonilla

Vert happy

Janelle Arias

i was in desperate need of wifi and after being on hold for an hour on the phone with verizon customer service, i wasn’t able to get a rep out to get the wifi. i stepped inside the store for help im not only walking out with wifi, i’m walking out with wifi and an ipad as well.

Bjork Laser

Iam very happy with my verizom service

Joanne DeCarlo

We worked out our issues with the iWatch. Thanks for your help.

Michele Vigeant

John and Eli are amazing!! Such great customer service, friendly and helpful!!

Danny Graziosi

I generally don't write reviews about anything but this was by far one of the worst experiences I've ever had. He tried to sell me a phone case he knew wouldnt fit my phone, wouldn't give me a receipt for the refund, and charged me $180 for a glass cleaning and screen protector (which he never even applied). Currently being disputed, save yourself the time and go to an actual Verizon store.

Annette Devore

Great people came in with soo much stress because i lost my phone. The staff were comforting and welcoming.

Simon Liu

Was able to transfer over from old service quickly. Good team.

Samantha Widmer

Very helpful.

nicole carlini

Experience was great. All questions were answered and I walked out with a new tablet and smile

M bonvent

Very helpful and nice. Worked with me on all my needs and concerns.

Ruben Feijoo

Very helpful. Walked me through the process of getting all my information on on my new phone

Jennell Morris

This Store Is Awesome. Walked In Today Right After A 8hr Over Night Shift & Service Was Great. Was Able To Get My Unlimited Data Finally & Learned That I’d Actually Be Getting A Better Deal Every Month On My Family Plan. Great Team Work, Nice Establishment, I Was Even Able To Run Out & Handle My Other Duties While My Apple Watch Set Up & I Felt Completely Comfortable In Doing So. Thank You So Much! Appreciate You Guys.

Lawrence Mannarano

very happy with my new phone

Ariana Anzures

Honestly best Verizon experience I have had in my entire 28 years of life. the music they were bumping was cool too

Corey Beswick

Great people helped me fix my issues in no time. Thanks a lot to the staff here

Ali Yun

Fake store. Believe it or not. They sell outdate products and charges super High price. Do not just look at the good comments. Bad comments point out the real problems.

Celeste Tanner

I had to visit this store when my phone broke on a business trip and I needed an urgent replacement. I was originally very pleased with their service until the gentleman started lying to my face. First, I was told I had to downgrade my phone based upon what they had available, but then they charged my account for an upgrade. Then I was told repeatedly that the phone he gave me was "brand new," even though the box said "Refurbished" plain as day on the back. His response to that discrepancy was that it was a different box...nope, MEID numbers on the box and the phone are exactly the same. He charged me nearly 50% more than any price I can find online, and now I have to watch my account to make sure I am not also receiving a monthly charge. Most frustrating part is that, because I was in an emergency, I would have been fine if I had to accept the refurbished phone, just be honest and don't charge me an upgrade!! I will make sure Verizon knows how this licensed store operates.

Linnea Biggs

I love this store, please visit them.

Aaron Lawson

Excellent customer service. All staff were very eager to assist with any & everything needed. Definitely recommend this location to everyone.

satin7711

Great and professional! Happy customer!

Code 002

This very happy

Jeff Cook

Went in for a return and received a promotional gift. Store was very friendly and helpful and the return was easy. 10/10

Polly X

Great customer service.

Isabel Benitez

Fix my iphone here asap they are the best

Chris Murphy

Jon and Eli were very helpful and very funny! Very good location!

Alex Yoel

I just stopped in to buy a new phone. There was some kind of glitch and my account was upgrade automatically, before I signed anything. John was able to help resolve the issue very smoothly!

GO DADDY WORK OUT NO EXCUSES

DO NOT GO TO THIS STORE. They scammed us and we ended up paying $400 for a device that corporate Verizon store stopped selling 2 years ago. I am hiring a lawyer now and bring this to court. For your own sake, just don’t go.

Hugh Mckenna

Very helpful took care of my issues

Julio Magarino

Dear Verizon, Would like to take this opportunity to let you know how satisfied I am with Joel! He was very helpful from the beginning. He also educated me with all of Verizon deals - to the point where I will be returning with my partners to open a new business account. Thank you Joel!

Jeantte Toppin

I had a wonderful experience when I came into the store today, thanks to the help of the nice young man Joel. I ported over today from AT&T and thought it was going to be a all day thing since I was going in with no information. Joel told me it was no problem and how we can get AT&T on the phone so we can gather all the information we needed. Joel spoke with AT&T so professionally and at ease that everything was a smooth process. After that I was welcomed to Verizon. Thank you Joel for making my day so easy you are well appreciated and one of Verizon’s best example of excellent customer service if you guys need any help I recommend Joel he’ll get the job done promise you that.

Jodi M. Savage

I love this place. They're great and always accommodating!

Dery Rodriguez

I loved my experience at the Fulton location! The customer service was excellent. I highly recommend this store. All your needs will be met.

Mary Reed

Great service and assistance. Thanks to John and the team!

瞿开一

Switch to Verizon from another carrier, did my homework, still surprised by these amazing guys! Awesome service! Smooth transactions! Super helpful! Highly recommend!

Arpit Patel

Vey happy

Kaitlin Bedford

I had a 6S which couldn’t hold a charge and I was long overdue for an upgrade. In the past I’ve spent hours at Verizon stores switching over phones etc. Upon entering the store, the manager, John, greeted me with a smile and helped me immediately. Was super attentive, professional and knowledgeable about products and what I needed. He talked through the options with me and gave his professional opinion. I also appreciated him explaining everything in detail. The speed at which he worked was incredible and was super efficient. I was out of the store in under an hour with my new phone with all my old phone data on it! Best experience EVER!

Sarah Piacentini

They were very helpful setting up a phone for my dad!

Dwayne Johnson

This people here are the best customer service

May June

Great experience. The team is patient and answers your questions.

Nelson Otim

Great service! I would definitely recommend.

Dominique Wilson

Very happy

Allison vB

In 2016, a girl from this store lied to me and said if i want to use my corporate discount, i have to open up a jetpack ($10 a month) on my account. It was NOT TRUE and i was stuck with the $10 bill every month for 2 whole years due to contract. DO NOT GO HERE.

Joseph Flanagan

The best store in nyc

Adam Phillips

Very helpful and quick service

Ronin Grendel

Very happy

Johnathan Dodson

Great service Brian and Ralph really helped me out

Kelly Cunningham

Employees were extremely helpful and friendly! Will definitely be coming back for any Verizon/phone needs.

Dian Roopnarine

John, Brian and Rick were amazing. Excellent customer service. Great people !

Nicole Lyons

Ralph helped me when I lost my phone and had to get a new one. He walked me through all my options and helped me pick the best one while making the process very simple. I didn't have to do anything and got a new phone and he answered all my questions while helping others in the store and always being polite. Convenient as it is close to my work so I will return here so anything.

Mary Hodges

Very happy service in this store they are the best

Alisher Pulatov

I was helped by Abdulloh. He is very good man. He helped me too much and I got everything that I need. Thank you! I appreciate your help!

Philip Brangman

Very happy

Ericka Hudson

The service here was superb, their store is clean and comfortable best Verizon visit by far!

Jermaine Holliway

So I was in Europe when my phone dropped in water. The phone was full of cracks and shortly after stopped working. I was without a phone for week!!! When I got back to the states I immediately went to this store and John and team immediately helped me out without hesitation. Within an hour I was all good and on my way. Great job

Virginia Bautista

Great service and friendly staff!

Matt Mahanna

John at Mobile Guru is exceptional. I would recommend him and his Verizon store to anyone.

Troy Occhipinti

Yay couldn’t have been more helpful with my transfer from AT&T to Verizon and new iPhone purchase. Extremely happy with everything. Thanks again!

Allyson Grossman

John saved my life today. My bf and I ordered new Verizon service and phones online for store pick up in Brooklyn (Atlantic terminal - avoid them at all costs). The Brooklyn store handed us our bag and said "Just turn them on and cancel you old ATT service and your numbers will work." So I did that this morning and then checked in with Verizon and Verizon said my ATT number needed to be connected in order to transfer properly. I freaked out and ran to the Verizon store at my office (104 Fulton) - John was already working with a customer but I was clearly frazzled and upset and he spent over an hour working with me to get my phone fixed, including calling ATT for me to re-connect my number, then properly ported my number into Verizon service, and advised me of additional promotions I was unaware of (because again, the Atlantic terminal store is garbage). Thank you, John! Wished we had just come in here from the start!!!!

Matthew Rodrigues

Fast service and very professional/ helpful! Thank you!

Shawn Reed

Awesome! Go see John...his team will square you away!

Rachel Craig

This store is committing fraud. Do not go here. They are charging my Verizon account for a phone I do not own, since it was returned. I would not be surprised if they resold it and are making a profit while I'm being charged. Other reviews claim similar issues. Their behavior was also alarming and shady. The retailers here read through my phone and texts. They offered to give my friend, an apple employee, hundreds in cash under the table if she were to refer customers to their store. Did all of this right in front of me. And then charged me left and right. Not only do they ask you to give them good reviews in exchange for "discounts," they also claim they are giving you "discounts" on unnecessary charges that an ACTUAL Verizon Wireless wouldn't charge you for. Never sent a receipt to my Verizon account for any of these things. They also made me put down payments for my phone which was never transferred to my Verizon account. Where is that money? tl;dr: if you want a phone, go to Samsung, Apple, or Google directly. Do not by any means go to a "Mobile Guru" since they are not even an actual Verizon store. Once they get your money, Verizon cant do much to help you.

Kelly Watson

John was extremely helpful, knowledgable and kind. He went above and beyond to give me the best tools that fit my needs. He had an answer for every question and I will continue coming exclusively to his shop for all future service needs!

Marthaluz Velez

Very personable, efficient, friendly, helpful!

The Real Specialist08

They were awesome with helping me hook up my account and phone.

Ryan Wilson

I walked into Verizon at around 7pm with a completely broken phone. I was helped by Yay, she was the best! Friendly, helpful, and patient. The next time you need support, come to this location and ask for Yay, she knows it all!

Sir-Royce Parker

This was a very great experience customer service was great respectful and very knowledgeable about products and services and great convo

Reynaldo Alferoff

Great experience... Thanks... ( ^_^ )

Shirley Wong

!!! FRAUD PURCHASE ALERT !!! The staff here is really nice until I figured out the manager made a fraud purchase (iPhone X) on my business account on the same day after I went there to replace a sim card by giving him my pin. He thought business account with thousands balance would not notice the $50 payment per month but I did. I called customer service and was told to solve the issue with the store, which obviously the SAME staff "helped" me with the problem saying "that was a mistake" and ended up showing "equipment returned" on my account. But I DID NOT make a purchase nor return a equipment. Called Verizon's fraud dept before and after going to the store but they did not help at all. Will not and should not visit this store ever again and so do you!! I wish I could give them zero stars.

R Rigg

Great service, from very knowledgeable team.

Alonzo Yancey

Very happy with my new phone

benedict joshua

The most worst experience ever. They are rude, incompetent, zero customer service ( I doubt if they even know how to treat customers). The guy who calls himself as the owner is a total loser and looks like they hardly have any business. So, they try to con any body who goes there by charging 10 times more the actual price. Be ware and be very careful of this place as it’s a con business going in there. What a disgrace!!

Ashwani Prabhakar

I had a great experience here with excellent service, which is hard to find in the city. I had to add a 3rd phone to my plan. Rick helped me do that quickly and at the lowest price possible for my plan. My plan cost hardly went up at all. I was very grateful for good, honest, helpful service.

Audrey Barrentine

EXTREMELY HELPFUL STAFF AND CUSTOMER SERVICE EXPERIENCE.

Robert Kennedy

I came to Verizon Fulton with a broken phone. I told Rslph that I was unhappy with the note 8 that another Verizon store had sold me. Ralph was very helpful and recommended the Samsung 10. He did a great job

Kara Studzinski

All 5 star reviews are fake, they force you to leave a review before you leave the store. Saw the guy going through my photos and reading my emails after I unlocked the phone for him. Shady experience.

Nadia Sukhlall

Let me start by saying that this has to be the best location I’ve been to. I’m new to this phone company and John and Brian made it so easy for me. They are very helpful and answered every question I had. They even fixed the problem and helped me with other things I didn’t even know about. Thanks guys and keep up the amazing job I really appreciate y’all!! If I could give you guys 10 stars I would!!

Jessica P

To Whom it may concern, This location was extremely was professional. They were super helpful. I recommend this location to anyone who needs any assistance with an issue.

Andrew Matarazzo

John was extremely helpful and was able to help out with a loaner phone while mine was being repaired. Thanks!

John Handley

Had a problem with my data hotspot. Dionel was able to get things working perfectly again in quick time. Many thanks guys.

Serene Gray

Great people . They helped me with my billing problem and help me get new devices. They made better worth of my money thank you guys

Lauren Webb

Staff was very friendly. I was seen immediately. I was assisted fully. I’m very happy with the service at this store. Also, the music was great.

Debbie Stallings

Excellent customer service, very satisfied. Brian and John are great people

Amelia Garland

Incredible service by John and Joel. Very knowledgeable and quick to answer all questions. Recommend to all Verizon customers

Yll Popaj

Yay very nice and very helpful person I got my hum x

Haydee Torres

Great customer service

Christy Bates

Brian and Ralph really helped they're great people

Ekaterina Gribas

Efficient and helpful service.

Christine Camilleri Onishi

Very friendly and helpful staff

Twan E

The service here is spectacular. Yay and John were very instrumental in my decision to stay with Verizon. They made me feel like family and informed me of all my options. They even went the extra mile when I spilled $50 worth of food on the floor. They went next door to speak to the manager and they replaced my food. I am forever thankful for their kindness. If you want first rate service.... come to version wireless on Fulton st. NY NY.

Malika Bostic

Verizon has everything you need!!!!! You heard it from me first! Flip that switch to VERIZON!!!!!!

Sean Hollingsworth

John, who is a sales associate here, assisted me. He was extraordinary patient, vastly knowledgeable about the offerings from Verizon and available equipment. Excellent.

scott ratner

Excellent service, very good experience

Peter Ream

Great service! Very efficient and quick thanks guys !

Frankie B

This location is a hidden gem in Corona. The manager Angel works at the customer's pace and ensures the experience is what you would expect. I would highly recommend this store especially given that the staff speaks both English and Spanish.

Elizabeth Velez

John is a terrific rep for Verizon and this location is by far the best. We have had our corporate accounts with Verizon for years, and this location and team is diligent, helpful and even helped streamline our account to save us on our operating costs. Recommend them highly!!

Aparna Hegde

Shady place. They try to sneak in added charges. The associate who helped me has no concept of privacy and tried to browse through the data on my phone. Don't trust the 5 stars. They make you give a good review before leaving.

debra mckenzie

The associate was very helpful and understanding about my concerns. He was knowledgeable re the questions i had I am very pleased

Dawn Paolillo

Excell customer service and great employees nice recommendations

Rafael Freire

Representative was really helpful filling my needs! Process was fast and smooth! Highly recommend this store.

Daniel Ezeogu

Scam Artists. They lied about a security deposit and made me pay. Now I'm never going to get that money back.

Azam Siddiqi

Glad to shop due to prompt attention and courtesy.

Ford Cannon

Came in extremely stressed and unsure about my particular situation. I was assisted as soon as i walked through door by sales rep John. He assured me the problems were to be fixed and did so right in front of me! Can’t stress enough how good service is here.

Anthony Thompson

Fun experience. Walked in w a question walked out w more amazing products. The best cell phone store ever

Noah Smith

Clearly scammers. There is 500 reviews for a store that's smaller than almost every other verizon store in Manhattan. I went there to buy a phone, and they ended up charging me all sorts of stuff that I was told was 'standard', then I find out at verizon that these guys aren't even an official Verizon store. They wrote my credit card number down and have ordered stuff online using it, so now I've had to report fraud and switch out my credit card. This store is a lawsuit on Verizon waiting to happen. Don't trust anyone there.

Ronald Johnson

Excellent people, clean store and great service. Best Verizon experience

Steven Pappas

Excellent experience here getting a new phone. Thanks for all the help!

G Fortuné

I liked how straightforward the rep was. John is a good sales rep, but, a little pushy. I had to go over everything I was ordering and the price. At the end of the day, I'm satisfied, but I now realize the Verizon Wireless stores are primarily in the business of sales, not service.

Sarah Hurley

Sketchiest place ever. Strangest customer service experience of my life. Charged me multiple times for the same phone. Promised to fix it, did not! Apparently not even a Verizon store. I've spent months trying to get my money back for duplicate charges. Rude, mean, bullying people. Will never set foot in this store again. Seriously considering changing my provider even if it costs more money. It would be worth it to be treated with decent customer service.

Beatrice Maldonado

Excellent service! They save me from alo of worries. They were patience and understanding. I will definitely come back to buy other accessories. Thanks guys

Sandra Namatovu

Great experience

jamie roberson

Very happy

Leslie Lawrence

Thank you, Yea for being so helpful! I needed to save money on my bill so I appreciate you taking the time to explain everything to me : ) Its hard getting good customer service so I will definitely come back to this location again.

Milly Lorenzo

Brian and John are stellar representatives they helped me with everything I needed and were very nice to me.

phyll will

Excellent customer service!

Saucy Shawn

Very good customer service

Aghvan Vardanyan

The best Virizon store I've ever seen. Real helpful staff

nelly De La cruz

Great people, great experience transferred all my information . Thanks guys !

Mario Cutolo

Great customer service, very helpful when I came in and had a problem with my phone. Had anxiety and left here completely content. Thanks soo much guys

Bakary Sanneh

Veen coming here for 5 years they been very helpfull to me

TIFF TOM

First and foremost JOHN was amazing! He looked after me 100%! Came in with a broken phone, left with a smile and updated brand new phone. This is my new go to phone store. 100% recommend to other customers, 5 star customer service!!!

Sy Kia Moes Goodwin

They did great and took care of my hubsand and I, they where helpful and friendly and we expected to get new phones and we did. Yess you have a happy client. All smiles.

Alison Patton

Very helpful, explained the options clearly.

Gail Williams

Very happy

Bridget Schuy

Verizon on Fulton Street is the best! If you desire great service and a sexy salesman; see John. While you’re in the neighborhood, stop by the South Street Seaport Museum; because SSSM has the best fleet of historic ships in the country. W.O. is hot! Xox

Calvin Beckford

Excellent service, ensured everything was done to my satisfaction. Very patient and caring approach to customer service

Jeremiah O'Brian

Great service! Great work! John was terrific!

Selena Charles

My husband and I were having lunch in the area and decided to pop in this Verizon location to see about upgrading my Apple Watch and both our phones. John not only walked us through the entire process thoroughly but we both left we the Iphone XS and I got a new Apple Watch as another Christmas gift! John’s professionalism & high quality customer service was amazing and appreciated. I only want to come to this location because he’s so great!!!!! Verizon cooperate needs to be VERY generous with his yearly review. I will be back soon. THANKS JOHN

Edil Guzman Barrientos

John is a great seller, he answered all my questions and doubts about getting Verizon services. Definitely a 100% recommended store.

Maya Phill

John & Brian extremely helpful,patient and mostly helpful. Awesome guys and the best location. Thank you so much for assisting me with all of my devices and fixing the problems most importantly.

Sue Burghoff

Excellent service...thank you!

Mwen Bel

Patience is a virtue. Thankful for the awesome staff that helped me assist the most complex issue.

Gladys Lopez

Great service and attention to details. Highly recommend store.

Cathy Elliott Garcia

Informed me that I was due a free Apple Watch for having my account for 15 years and I had only walked in for a phone cover!