Reviews of Apple World Trade Center (Computer Repair)

Mohamad Hassan

Came in to get my laptop screen replaced. Karen was very helpful and friendly. When I came back to pick it up, I had to ask two employees for a bag and it took about 15 minutes to get me one.

Manohar Yenkar

Nice mall for electronic items.

Tiago Lourenço

They don't no much, went there one time because my GFs phone was slow, they could figure it out. Just said to do a factory reset and don't do recovery. Well that's no helpful at all.

Nick Feuer

Like any other Apple store: clean, big, and lots of people visiting. Has two floors.

ElectroFish

Not so interesting. Nothing to eat and alot of visitors. Prices are higher then less visited malls.

Selvakumar Rm

The fellow attenders are friendly! Impressed with the way they attended clients

Jessica Blum

Very pretty and so cool

Raphael Sharta

I loved my visit here

Robert Talks

Super quick transaction. This Apple Store is set in the most beautiful mall I have visited in a while. It is spread across two floors within the Oculus, World Trade Centre, New York. It is generously sized unlike some in the UK I have used. I had wanted to visit to make a quick purchase of a new pair of inductive charging air pods. I arrived, went straight to a store worker, who sourced me the product, charged me and within literally 60 seconds, I was in and out. Quickest and most efficient purchase ever. I didn't manage to get a picture of a frontage of the store, but did take one of the mall on my way back up to street level.

D Azark

excellent attentive timely service. expected the worst with this location but surprisingly a pleasant experience.

Tammy Osby

Nice atmosphere going to train station

Sandrine Cousquer

Very poor customer service, subpar to any of the other apple stores i have been in. I was literally told by a person named Chris, “Shit happens. You are out of luck. Deal with it.” Appalling. Even more appalling, this person seemed to looked at by the other reps as a role model.

marie flagg

It was awesome. We really enjoy going there

chiranth hn

They value the customer, very polite and so much of patience. Extremely satisfied with the service.

Joe Johnson

Really, who would go thru this hell to buy a phone.

Abhinav Lohia

This store made my blood boil. Unprofessional and unapologetic about their mistakes. My wife and I went to the store this week. We bought a phone and also got the screen on the old one repaired. The repair costed us $200 however after just 2 days, the screen stopped responding. We went back to get the phone fixed. We were told it will be fixed in a hour and we will receive an email regarding the same. We were accompanied by two toddlers therefore waiting in the store was not an option. We went to a restaurant nearby and waited for the email. After 3+ hours of wait and not having received any email, we went back. We asked around about the phone and were told the phone cannot be fixed. Ummm an email over 3 hours ago would have been nice. To make things worse they didn’t have a replacement phone to offer us and told us to go to another store. At this point I was livid having been in the city with two toddlers for 4+ hrs for no reason. Manager did not care that we were long standing customers of apple and have around 10 apple devices lying at our place. We were told to come back another day to get a replacement phone and today when my wife went, they wanted to charge her for it. Nuts!!!! I am writing this knowing fully well none of this matters to the company. But it had to be mentioned.

Abdellah Moujahid

I'm not an apple user but the store is super fancy. The staff is great too..

Kelsie W

Interesting building. Really spacious and has awesome lighting.

Barbara Green

Always clear stores are expensive. Bonus vA big Apple Store. Avoid rush hrs.

Vivien Del Mundo

Great staff and friendly too

Roberta Martinez

The staff was very polite and courteous and very attentive to my needs

Joelynn Gordon

The tech changed his tone with my son. I told we are not going to do that, not while I am standing here. He kept pulling on his hair, shedding all over the place. I told him bye. Pple nowadays really be on 1. I hate going outside on my days off. Word to the wise, if you get Frank as your tech, ask for someone else. He has attitude and hair issues. My first and last time in a Apple store. The worst.............1 star isn't low enough

Taye La

Great staff help me get my replacement phone with no problem and help set it up and answer any question I had with not an attitude in the world awesome!

Gavin Babb

Great workers, they know their job & give u great repair time

David Kong

They’re super slow. Made me wait for ages to replace a broken $9 adapter, and when I finally got helped, they didn’t have it in stock. Maybe they could have checked before making me sit there? Had to come back again and wait again. Then they wouldn’t give me the replacement because I didn’t have the broken adapter with me (no one said I needed it). In the end I was just so frustrated that I just bought a new one on Amazon, which was cheaper than in the Apple store. So not worth the bother.

Chase Engstrom

Came to replace my shattered iPhone XS using Apple Care+. Instead of getting an in-store replacement, I was told I have to send in my phone, wait a week, and I’d get a loaner iPhone 8 in the mean time. Help me understand why we’re asked to schedule a Genius Bar appointment, travel to the closest Apple Store, pay $79 for the replacement on top of the $299 for Apple Care+ on top of a $1199 phone to be told to wait a week when you have my exact model in stock right now.. Your staff lack empathy and are unhelpful even for New York standards. Especially the manager Steven who told me, while in the Apple Store during my Genius Bar appointment, to call Apple Care for more help. What an absolute joke.

SAI TEJA AKULA

I had a dreadful experience here. Technicians and staff lie a lot and very rude as well. Avoid going here.

Trevor O Best

1st visiting since Towers gone. Nice visit, high security presence. Loved it

K Z

Big store..Lots of people on staff to help answer your questions..

David Goldenberg

No prices and not eger to help

Simon John

Very pathetic customer service, waiting time is high. Zero customer satisfaction. I won't buy any Apple product from this store. Erwin Lead is poor guy, he don't want to help at all. Zero star for their bad service.

Craig Boss

What a beautiful store. Friendly and knowledgeable staff

Uz Mets

Amazing place. Manager is super cool.

Udayan Verma

This store is cool. Lots of options for customers to try. In fact the idea of having a open shop is cool. But its yet one star away from being a great shop.

Shirley Kampa

Fun place, really enjoyed Italia.

Sjoerd Eeman

Never been to a apple store before, but the interior was very basic. This gave a good overview of which items the store was selling. You can try out everything even the item which are boxed.

chetan more

Faced Discrimination and Lie. Walked in to repair my phone, in mean time while phone was in repair I was roaming in store. I saw an Apple store person was letting an other customer demo of new Powerbeats Pro (earphones). While I ask the representative who was handling me, by any chance I can try or take demo of Powerbeats pro. He said they don’t have it in store, if its on display then he can give me demo. I just walked away with my repaired phone with disappointment that they actually LIED. If you don’t have it, Was I dreaming with open eyes?

Michael Holt

Store was absolutely packed! Even so, could easily find a device to play with and try out. Sales people were ready to help. Very nice store.

Mohamad Hassan

Came in to get my laptop screen replaced. Karen was very helpful and friendly. When I came back to pick it up, I had to ask two employees for a bag and it took about 15 minutes to get me one.

Manohar Yenkar

Nice mall for electronic items.

Tiago Lourenço

They don't no much, went there one time because my GFs phone was slow, they could figure it out. Just said to do a factory reset and don't do recovery. Well that's no helpful at all.

Nick Feuer

Like any other Apple store: clean, big, and lots of people visiting. Has two floors.

ElectroFish

Not so interesting. Nothing to eat and alot of visitors. Prices are higher then less visited malls.

Selvakumar Rm

The fellow attenders are friendly! Impressed with the way they attended clients

Elsa Valdez

All good.

Jessica Blum

Very pretty and so cool

Caroline B

Excellent fast service so glad to have my phone up and running again!

Raphael Sharta

I loved my visit here

Robert Talks

Super quick transaction. This Apple Store is set in the most beautiful mall I have visited in a while. It is spread across two floors within the Oculus, World Trade Centre, New York. It is generously sized unlike some in the UK I have used. I had wanted to visit to make a quick purchase of a new pair of inductive charging air pods. I arrived, went straight to a store worker, who sourced me the product, charged me and within literally 60 seconds, I was in and out. Quickest and most efficient purchase ever. I didn't manage to get a picture of a frontage of the store, but did take one of the mall on my way back up to street level.

D Azark

excellent attentive timely service. expected the worst with this location but surprisingly a pleasant experience.

Tammy Osby

Nice atmosphere going to train station

Sandrine Cousquer

Very poor customer service, subpar to any of the other apple stores i have been in. I was literally told by a person named Chris, “Shit happens. You are out of luck. Deal with it.” Appalling. Even more appalling, this person seemed to looked at by the other reps as a role model.

marie flagg

It was awesome. We really enjoy going there

chiranth hn

They value the customer, very polite and so much of patience. Extremely satisfied with the service.

Joe Johnson

Really, who would go thru this hell to buy a phone.

Abhinav Lohia

This store made my blood boil. Unprofessional and unapologetic about their mistakes. My wife and I went to the store this week. We bought a phone and also got the screen on the old one repaired. The repair costed us $200 however after just 2 days, the screen stopped responding. We went back to get the phone fixed. We were told it will be fixed in a hour and we will receive an email regarding the same. We were accompanied by two toddlers therefore waiting in the store was not an option. We went to a restaurant nearby and waited for the email. After 3+ hours of wait and not having received any email, we went back. We asked around about the phone and were told the phone cannot be fixed. Ummm an email over 3 hours ago would have been nice. To make things worse they didn’t have a replacement phone to offer us and told us to go to another store. At this point I was livid having been in the city with two toddlers for 4+ hrs for no reason. Manager did not care that we were long standing customers of apple and have around 10 apple devices lying at our place. We were told to come back another day to get a replacement phone and today when my wife went, they wanted to charge her for it. Nuts!!!! I am writing this knowing fully well none of this matters to the company. But it had to be mentioned.

Abdellah Moujahid

I'm not an apple user but the store is super fancy. The staff is great too..

Kelsie W

Interesting building. Really spacious and has awesome lighting.

Barbara Green

Always clear stores are expensive. Bonus vA big Apple Store. Avoid rush hrs.

Vivien Del Mundo

Great staff and friendly too

Roberta Martinez

The staff was very polite and courteous and very attentive to my needs

Taye La

Great staff help me get my replacement phone with no problem and help set it up and answer any question I had with not an attitude in the world awesome!

蕭姎倫

The workers were friendly and professional.

Gavin Babb

Great workers, they know their job & give u great repair time

David Kong

They’re super slow. Made me wait for ages to replace a broken $9 adapter, and when I finally got helped, they didn’t have it in stock. Maybe they could have checked before making me sit there? Had to come back again and wait again. Then they wouldn’t give me the replacement because I didn’t have the broken adapter with me (no one said I needed it). In the end I was just so frustrated that I just bought a new one on Amazon, which was cheaper than in the Apple store. So not worth the bother.

Tiffany Sharon

Noel was awesome! Thank you for helping me out this morning !!

Chase Engstrom

Came to replace my shattered iPhone XS using Apple Care+. Instead of getting an in-store replacement, I was told I have to send in my phone, wait a week, and I’d get a loaner iPhone 8 in the mean time. Help me understand why we’re asked to schedule a Genius Bar appointment, travel to the closest Apple Store, pay $79 for the replacement on top of the $299 for Apple Care+ on top of a $1199 phone to be told to wait a week when you have my exact model in stock right now.. Your staff lack empathy and are unhelpful even for New York standards. Especially the manager Steven who told me, while in the Apple Store during my Genius Bar appointment, to call Apple Care for more help. What an absolute joke.

SAI TEJA AKULA

I had a dreadful experience here. Technicians and staff lie a lot and very rude as well. Avoid going here.

Trevor O Best

1st visiting since Towers gone. Nice visit, high security presence. Loved it

K Z

Big store..Lots of people on staff to help answer your questions..

David Goldenberg

No prices and not eger to help

Simon John

Very pathetic customer service, waiting time is high. Zero customer satisfaction. I won't buy any Apple product from this store. Erwin Lead is poor guy, he don't want to help at all. Zero star for their bad service.

Craig Boss

What a beautiful store. Friendly and knowledgeable staff

Uz Mets

Amazing place. Manager is super cool.

Udayan Verma

This store is cool. Lots of options for customers to try. In fact the idea of having a open shop is cool. But its yet one star away from being a great shop.

Shirley Kampa

Fun place, really enjoyed Italia.

Sjoerd Eeman

Never been to a apple store before, but the interior was very basic. This gave a good overview of which items the store was selling. You can try out everything even the item which are boxed.

chetan more

Faced Discrimination and Lie. Walked in to repair my phone, in mean time while phone was in repair I was roaming in store. I saw an Apple store person was letting an other customer demo of new Powerbeats Pro (earphones). While I ask the representative who was handling me, by any chance I can try or take demo of Powerbeats pro. He said they don’t have it in store, if its on display then he can give me demo. I just walked away with my repaired phone with disappointment that they actually LIED. If you don’t have it, Was I dreaming with open eyes?

Michael Holt

Store was absolutely packed! Even so, could easily find a device to play with and try out. Sales people were ready to help. Very nice store.

Michael Wuken

I came in with a phone screen issue and was incredibly impressed with just how far the rep went to help me. Stellar customer service and professionalism!!

Lokesh Mullapati

The worst Apple Store experience i have ever had. I wouldn't recommend any one to visit or buy anything from this store.

Momof3 Scholars

Great Apple Store in World Trade Center Oculus. Nice seats while you wait for your turn. It could stand to be cooler, we are sweating and charging stations would be nice. Like all Apple stores, They offer a lot of classes

joey rehavi

Less busier than the apple store on 5th. Can easily book an appointment on line for the Genius Bar. Friendly service and not as crowded as other apple stores. Great place to browse the new products , 2 spacious floors.

W Kinnes

Sales staff were very knowledgeable and helpful

Joe Conte

Lots of cool things to check out here and one of my favorite stores

Don Patterson

Average experience for an Apple Store in a big, attractive, busy building in lower Manhattan. You will be mesmerized by the facility, yet may yawn shopping for your device.

Folashade Oguns

A beautiful trade center to get various items.

Julianna

Thanks for the specialist who helped me buy my Apple TV! It was time to upgrade my Apple TV and whoever helped me was kind enough to walk and talk me through all the new features. I didn't even ask - he just talked me through it immediately after I mentioned I wanted to get an Apple TV, so now I'm ultra excited to try out my new Apple TV with all the new cool features..keep up this awesome service Apple

David Eze

Awesome customer service

Jennifer Rangel

Bathrooms are clean, 2 Starbucks and great options when it comes to the stores. Only thing they close early.

Alfredo Pacheco

I enjoy to do shopping here. Very good service.

O Spence

Went to fix my phone the same day w/o calling ahead of time to schedule an appointment... overall it was great experience I was able to make an appointment on spot and I did not have to wait no longer than 5 mins for a technician to assist me & trust me it was packed in there... to my astonishment, my visit there was pretty fast

Ram Gowda

No coordination between staff. Unpleasant to say the least. Was not informed about the product or any of my questions were answered. Manager on the upper level was really rude, when I asked " excuse me" need your help. No one even bothered to come and ask what i needed. Sales person didn't know the difference between Iphone XR and Iphone 8 plus. I ended up getting what I didn't want, had to return my phone to get another one next day from other store(Way better experience) Extremely dissatisfied with the service. Didn't expect this from Apple store. Will not return to this store again.

Alberto Landaverde Piche

Not a big fan of apple products but nice place

Ally Liu

This might be the best Apple Store in NYC. Clean, nice display, helpful and friendly stuff.

Apt 86

Managers at this location are horrendous, I've been a die hard apple user but lately their products are not built as good of quality as they used to be. The Apple managers at this location do not stand behind their products anymore but if you decide to stick with Apple definitely stay away from this store & the managers there as they will not be of help when you have an issue. My iphoneXS had an air bubble inside the screen with no damage to the sides of the phone and I never dropped it, it's always been in a case too and somehow the manager tells me it's not possible Apple would make a defective device when they clearly did!! Should of just walked out and went to a different store but instead got scammed into spending another $549.00+ on top of the $1339+ I had originally paid for the damn phone, ridiculous!!

Ayyaz Ahmed

They got really good stock for items

Yoav Rudelman

Lousy service. Staff not willing to help. It seems that they are resigned and satisfied by taking orders.

Leonard Patrick Howell

They need more staff. It is very busy and hard to fing someone to work with. When you do find a member of staff, they are great.

Changbin Wang

The staff in the store must have too much stress, so much that they become very arrogant and disrespectful. I was returning a gift from a friend for store credit as I already had the item. A young guy processed my request while talking to one of his colleagues. It turned out that he put the credit back to my friend’s credit card account! In the process to correct his mistake, he talked to a guy likely to be his supervisor, and they came back to me and asked me to ask my friend to send me a gift card! I wanted to laugh at the mistake though it would be embarrassing to explain to my friend. Now the drama came - the guy’s supervisor started to accuse me of not telling the young guy the fact that the item was a gift and that I did not listen carefully what the guy was asking me! As I tried to understand what he was implying, he started also to accuse me of my voice to be too loud and threatened not to help me... lol ... I was not sure what he meant by “helping” as the only suggestion they gave was to ask my friend to “regift” me! Maybe I should have whispered in a store full of people?! At that moment I decided to leave the store and never go back there again. I know this review won’t change the fact that the store is a popular one due to its location, but I hope people can learn something from my experience.

stephanie Pahin

The place is beautiful and the views is amazing

Roman Prokopiuk

modern cooking store and has lowes wait time for repairs

Dwaine Bramwell

Beautiful memorial. Very thoughtful. First time visiting the memorial. Saw pics of my cuz and friend who died in the attacks.

Ms Nikki Mitchell

Very beautiful store, all the ppl were very friendly and helpful

Luciano Miranda

Great apple store at my favorite shopping mall. The Oculus!

MARTIN ANDERSON

My daughter bought a new iPhone here. The salesman was great. Very knowledgeable, friendly and very polite.

Alice

the sales girl with black lipstick is sooook rude to a customer. worst experience

Franklin Paulino

Last night I stopped by WTC store. I was greeted and signed in for an appointment right away. Julio, helped and he was fantastic. He took his time to help me. He also made the time very comfortable by engaging me in different topics, from educating me on your tech to learning and sharing about life experiences. Overall, amazing job done by Julio!!

sandeep Shiva

Stylish, new look! :)

Eilyn Gutierrez

There was a bit of wait, I was early to my appointment by like 2 hours and was seen one hour before my appointment which is fair. I got all my questions answered and then some. My iphones front camera was not working with faceID and it turned out that I needed a whole new iPhone which they provided. Very enjoyable experience overall.

Davey Van 't Padje

Great and fast service. Last September was on holiday in NY and got hit by a cap. 2 hours after I got hit a had a new screen and could enjoy my holiday again.

mahfoud messaoudene

I got my beats3 from there , its a great coustemer service

Neethan Ratnakumar

Amazing stores on both floors.

Maryam Hosseini

Update (Feb 16th) : went there yesterday since the issue with my Mac has occurred again, this time, a very rude lady who was, as she claimed, the manager of "people" there, showed the worst behavior you can imagine! Not only she lacked any kind of sympathy expected of a normal human being let alone someone whose profession supposedly is dealing with "people", she was extremely rude and arrogant and at one point, bluntly told me that I have wasted my time going there! Now, this has ruined this branch for me !! too bad.... I wish they at least care about who they choose as the manager of "people". *************** After dealing with the random shutdown problem with my Mac for around 3 months and visiting 3 different Apple Stores in New Jersey (Menlo Park (4 times) , Bridgewater , Raceway Mall) and coming out of stores each time, feeling more disappointed at Apple Support, I finally made an appointment at this branch and I am very impressed by the quality of services provided here. Calvin went above and beyond to help us out. This was actually the first time at Apple Stores that someone really listened carefully to what the problem was and what we have done so far, took meticulous notes and reviewed the repair process with us in details. Although we had to leave our system there to be repaired, we both left the store, feeling great. Also, we talked with John who helped us in purchasing a new item, he was very helpful, considerate, understanding and above all, very knowledgeable in his area of specialty, which made it a very delightful experience. Overall, I am really happy we visited this Apple Store this time and wish we had done it earlier to avoid all the drama we faced in other stores.

Khalid Alhajri

Huge shop two floors. Great services experience. 5 stars ✨

Fred Alluso

Great Apple Store conveniently located on the second floor of the Oculus. The employees will greet you upon entering and immediately point you in the direction to get expedited service. This store is well stocked with the latest products, services and accessories.

Liberty Paden

Got my airpods here after someone had stolen my first pair - everyone is quick to help!

Jacob Stoof

Really cool place and it has alot of stores and subway stations

Jaz

The customer service at this location truly sucks! I had a rep who constantly kept telling me she is here to help me with an attitude! She kept cutting me off when I was trying to explain what was going on with my phone. I sat there for 3 hours for them to tell me can't fit phone. They forgot about my friend that checked kn the same time I checked in. I will never go back to this location and already spoke with Apple customer service who actually took the time to understand my concerns and sending me a new phone. Save your time and go to another location.

Virginia Lopez

Very spacious, beautiful and secure place.

Kevin Larson

Good  store experience

Michael Wuken

I came in with a phone screen issue and was incredibly impressed with just how far the rep went to help me. Stellar customer service and professionalism!!

Lokesh Mullapati

The worst Apple Store experience i have ever had. I wouldn't recommend any one to visit or buy anything from this store.

Momof3 Scholars

Great Apple Store in World Trade Center Oculus. Nice seats while you wait for your turn. It could stand to be cooler, we are sweating and charging stations would be nice. Like all Apple stores, They offer a lot of classes

joey rehavi

Less busier than the apple store on 5th. Can easily book an appointment on line for the Genius Bar. Friendly service and not as crowded as other apple stores. Great place to browse the new products , 2 spacious floors.

W Kinnes

Sales staff were very knowledgeable and helpful

Joe Conte

Lots of cool things to check out here and one of my favorite stores

Don Patterson

Average experience for an Apple Store in a big, attractive, busy building in lower Manhattan. You will be mesmerized by the facility, yet may yawn shopping for your device.

Folashade Oguns

A beautiful trade center to get various items.

Julianna

Thanks for the specialist who helped me buy my Apple TV! It was time to upgrade my Apple TV and whoever helped me was kind enough to walk and talk me through all the new features. I didn't even ask - he just talked me through it immediately after I mentioned I wanted to get an Apple TV, so now I'm ultra excited to try out my new Apple TV with all the new cool features..keep up this awesome service Apple

Kent Camargo

Very disappointed tonight , Arrived approximately 8:30 to the store , was browsing and looking at different iPads and accessories , during my whole time there I was not approached once if I needed assistance until after 9 o’clock , when I mentioned I was looking to purchase an iPad I was invited to come back the next day. Had I been approached earlier by an employee rather than 45 minutes after arriving I’d have made a purchase. Disappointed in the employees and the customer service.

Jennifer Rangel

Bathrooms are clean, 2 Starbucks and great options when it comes to the stores. Only thing they close early.

Patrick W

Chad and Bianca helped me today. Extremely professional, courteous, and helpful. Just another experience at the apple store that makes me loyal to this company

O Spence

Went to fix my phone the same day w/o calling ahead of time to schedule an appointment... overall it was great experience I was able to make an appointment on spot and I did not have to wait no longer than 5 mins for a technician to assist me & trust me it was packed in there... to my astonishment, my visit there was pretty fast

Zach Hewke

Profoundly rude staff considering we spent $1,500 and 2+ hours waiting for/setting up a new phone.

Sanket Vaze

Great customer service. They are fast in their service

Ram Gowda

No coordination between staff. Unpleasant to say the least. Was not informed about the product or any of my questions were answered. Manager on the upper level was really rude, when I asked " excuse me" need your help. No one even bothered to come and ask what i needed. Sales person didn't know the difference between Iphone XR and Iphone 8 plus. I ended up getting what I didn't want, had to return my phone to get another one next day from other store(Way better experience) Extremely dissatisfied with the service. Didn't expect this from Apple store. Will not return to this store again.

Alberto Landaverde Piche

Not a big fan of apple products but nice place

Ally Liu

This might be the best Apple Store in NYC. Clean, nice display, helpful and friendly stuff.

Apt 86

Managers at this location are horrendous, I've been a die hard apple user but lately their products are not built as good of quality as they used to be. The Apple managers at this location do not stand behind their products anymore but if you decide to stick with Apple definitely stay away from this store & the managers there as they will not be of help when you have an issue. My iphoneXS had an air bubble inside the screen with no damage to the sides of the phone and I never dropped it, it's always been in a case too and somehow the manager tells me it's not possible Apple would make a defective device when they clearly did!! Should of just walked out and went to a different store but instead got scammed into spending another $549.00+ on top of the $1339+ I had originally paid for the damn phone, ridiculous!!

Ayyaz Ahmed

They got really good stock for items

Iain Davidson

I literally wasted four hours of my day following a simple ask... Don’t waste your time too!

Yoav Rudelman

Lousy service. Staff not willing to help. It seems that they are resigned and satisfied by taking orders.

Leonard Patrick Howell

They need more staff. It is very busy and hard to fing someone to work with. When you do find a member of staff, they are great.

Changbin Wang

The staff in the store must have too much stress, so much that they become very arrogant and disrespectful. I was returning a gift from a friend for store credit as I already had the item. A young guy processed my request while talking to one of his colleagues. It turned out that he put the credit back to my friend’s credit card account! In the process to correct his mistake, he talked to a guy likely to be his supervisor, and they came back to me and asked me to ask my friend to send me a gift card! I wanted to laugh at the mistake though it would be embarrassing to explain to my friend. Now the drama came - the guy’s supervisor started to accuse me of not telling the young guy the fact that the item was a gift and that I did not listen carefully what the guy was asking me! As I tried to understand what he was implying, he started also to accuse me of my voice to be too loud and threatened not to help me... lol ... I was not sure what he meant by “helping” as the only suggestion they gave was to ask my friend to “regift” me! Maybe I should have whispered in a store full of people?! At that moment I decided to leave the store and never go back there again. I know this review won’t change the fact that the store is a popular one due to its location, but I hope people can learn something from my experience.

LPJ !

Very helpful and friendly staff.

stephanie Pahin

The place is beautiful and the views is amazing

Roman Prokopiuk

modern cooking store and has lowes wait time for repairs

Dwaine Bramwell

Beautiful memorial. Very thoughtful. First time visiting the memorial. Saw pics of my cuz and friend who died in the attacks.

Ms Nikki Mitchell

Very beautiful store, all the ppl were very friendly and helpful

MARTIN ANDERSON

My daughter bought a new iPhone here. The salesman was great. Very knowledgeable, friendly and very polite.

Lion Heart

Very good, great people and very good product

Alice

the sales girl with black lipstick is sooook rude to a customer. worst experience

Franklin Paulino

Last night I stopped by WTC store. I was greeted and signed in for an appointment right away. Julio, helped and he was fantastic. He took his time to help me. He also made the time very comfortable by engaging me in different topics, from educating me on your tech to learning and sharing about life experiences. Overall, amazing job done by Julio!!

sandeep Shiva

Stylish, new look! :)

Eilyn Gutierrez

There was a bit of wait, I was early to my appointment by like 2 hours and was seen one hour before my appointment which is fair. I got all my questions answered and then some. My iphones front camera was not working with faceID and it turned out that I needed a whole new iPhone which they provided. Very enjoyable experience overall.

Davey Van 't Padje

Great and fast service. Last September was on holiday in NY and got hit by a cap. 2 hours after I got hit a had a new screen and could enjoy my holiday again.

mahfoud messaoudene

I got my beats3 from there , its a great coustemer service

Kym S

I haven’t Stepped into the store yet but after visiting another Apple store they told me that I can call and have them set aside a phone for me. I wanted to complete an exchange. Only to come across a rude individual and employee. She Hung the phone up on me. Bad customer service!

Neethan Ratnakumar

Amazing stores on both floors.

Khalid Alhajri

Huge shop two floors. Great services experience. 5 stars ✨

Liberty Paden

Got my airpods here after someone had stolen my first pair - everyone is quick to help!

Jacob Stoof

Really cool place and it has alot of stores and subway stations

Jaz

The customer service at this location truly sucks! I had a rep who constantly kept telling me she is here to help me with an attitude! She kept cutting me off when I was trying to explain what was going on with my phone. I sat there for 3 hours for them to tell me can't fit phone. They forgot about my friend that checked kn the same time I checked in. I will never go back to this location and already spoke with Apple customer service who actually took the time to understand my concerns and sending me a new phone. Save your time and go to another location.

Virginia Lopez

Very spacious, beautiful and secure place.

Kevin Larson

Good  store experience

Kayla Molina

Love this apple store. The workers here are so social and sweet. They are always very patient and very helping!! Definitely always recommend this apple store to all my friends and family! Amazing service!

Theo Bell

Friendly helpful members of staff!

chizaram chibueze

Great store, friendly staff.

Kathy Cotto

Awesome place to buy and relax and take some photos and eat with your friends and family.

Tyler Witt

Love visiting this building the architecture is stunning

vnv inc

Had a little issue with a replacement i got from them when came back rep looked at the notes and told me since i called support i have to deal with them at the same time support called back for follow up so i stepped a side while still at the store . 5 min later rep told me he called phone support and they confirmed i have to go thru them . Well buddy terrible lier i was at the store and seen you not doing nothing. Good looking out for customers Apple . If possible avoid location many other with great people working there but definitely not this one .

Kimberly Charles

Gracia Handled My Inquiry Quickly & Efficiently! He was very thorough. Super grateful!!!

shirley chen

Just went to this apple stores, poor service. I just have a question want to ask about trade in my iPhone but the people over there tell me to wait, I wait a while but the people who come to me is not willing to answer me.

Christine Wolford

Very nice. Didn't stop just enjoyed visiting the city.

Cemre Dumanli

I have been here couple occasions for different devices. Once, I came in without an appointment and even when they are busy, they are willing to help. I ended up getting help from Dickie twice within these visits and OML the sweetest, funniest human being on Earth! Thank you for being so kind!!

shrenik shah

Good collection and facility to teach photography

Nathaly

The reason I gave this store a 3 average star rating is because the place is chaotic. There’s no one at the front to greet you and help you out, you have to find someone with an iPad around the store. This proved to be a difficult task mainly because of how unorganized and unprofessional the staff was. It took me several minutes to find someone who can book my appointment and when I did find someone that person was very rude. But other than that the person who took care of the technical issue was great ! And the place is very clean. But would I recommend a friend to go there ? Probably not.

Steph Garcia

Five stars but I wish I could give separate reviews. One star would be for the two people I asked for help and specified what I needed yet they had me wait for one hour at the wrong floor. Five stars because John was super nice, patient, gave me all the information I needed, tried everything to activate my phone at once but I had to take it to a boost mobile store to swap number into the new phone. I was able to do a trade in and got a new iphone for $300 vs what I would've paid ($600 anywhere else) awesome deal! It was all so fast too 10min with John and was done.

zap zap

Very helpful staff got me what I needed, Apple TV. Briefed me on set up and answered additional questions on iCloud. All good. Go and check out all the goodies.

Sarah Browning

Horrible. Helping three people at one time and obviously in a rush to get my out of there. Acted as if I could afford the repair and said they I couldn’t trade it in when the website clearly says I can. Rude. Condescending. Horrible

Saroj M

Picture this, you just paid $3000 for a laptop and it comes without a bag (all that for patented apple bag). The rep said the store ran out of bags which is fine. But when i said "i dont think i feel comfortable/safe walking around with a $3000 computer openly like that." The rep tells me "Just return the computer and come back later." May be they were annoyed by all the people asking for bags when they just couldnt do anything about it. But I would have been happier with any other response.

Susan Slaybaugh

The Oculas is so impressive. Great access to trains and stores.

Ravi Kumar Chitrapu

Very unique place, it's previous world trade memory is very unique.

Mel Jovanen

Helpful support in a pinch

Mark E

Typical Apple store. Not as crowded as some the others.

Bekzod Karimov

apple phones are good. shop is perfect

Clément Waldbusser

Quick help from the staff. The store is on 2 floor and accessible with an elevator

Shoaib Jamali

Best store to buy Apple products

Albert Vilorio

Good place to sit after a long train ride from NJ easy to find and in the middle of the plaza there. Nice Apple products and friendly personnel.

Mony Love

Service was very fast. The representative was courteous and professional. Very knowledgeable.

S Wu

It's a very large apple store, carrying full line of Apple products. I've always felt happy shopping here. The assistants are always helpful and the location is great.

Chung-Hui Wang

Very fashion place, clean and wide area. Like their environment

Wendell Jones

This is a very large Apple Store inside Oculus. They have a large variety of Apple stuff. There are demonstrations and as usual, lots of 'geniuses' if you have questions or need help. Other than where it is located, it is your typical Apple Store.

Fernando San Martin

I bought twice and everything was very expeditious. Wide store and great variety of products. Very good.

Wanda Antoine

I had a wonderful time at the center.

R S

Great building design. Lots of stores for shopping on 3 floors. And most important the only clean public bathroom in New York city.

Lashimah Young

As crowded as it was I still was out in ten minutes or less. The world trade center location is fast and efficient. Thanks Apple

Ramon Taveira

beautiful tower, excellent construction.

lee garry

I love the city life so beautiful

Rayquan Ethridge

The App Store is pretty cool!

Amanda aka HAZEL Slavin

I had a blast.

Ally Despain

Dom is the best! He was able to fix my charging port and tempered glass screen protector in about 10 minutes when other people had told me I would need to replace the entire phone. He was super nice and I could tell he really cared about making this experience as smooth as possible.

persia Johnson

Service was great. Staff was excellent everyone was so knowledgeable patient friendly wonderful store

Kayla Molina

Love this apple store. The workers here are so social and sweet. They are always very patient and very helping!! Definitely always recommend this apple store to all my friends and family! Amazing service!

chizaram chibueze

Great store, friendly staff.

Kathy Cotto

Awesome place to buy and relax and take some photos and eat with your friends and family.

James Robinson

I got a ticket for no reason. My plates are commercial and I drive one of the best commercial vechile in the city of new york.

Tyler Witt

Love visiting this building the architecture is stunning

vnv inc

Had a little issue with a replacement i got from them when came back rep looked at the notes and told me since i called support i have to deal with them at the same time support called back for follow up so i stepped a side while still at the store . 5 min later rep told me he called phone support and they confirmed i have to go thru them . Well buddy terrible lier i was at the store and seen you not doing nothing. Good looking out for customers Apple . If possible avoid location many other with great people working there but definitely not this one .

Kimberly Charles

Gracia Handled My Inquiry Quickly & Efficiently! He was very thorough. Super grateful!!!

shirley chen

Just went to this apple stores, poor service. I just have a question want to ask about trade in my iPhone but the people over there tell me to wait, I wait a while but the people who come to me is not willing to answer me.

Cemre Dumanli

I have been here couple occasions for different devices. Once, I came in without an appointment and even when they are busy, they are willing to help. I ended up getting help from Dickie twice within these visits and OML the sweetest, funniest human being on Earth! Thank you for being so kind!!

shrenik shah

Good collection and facility to teach photography

Nathaly

The reason I gave this store a 3 average star rating is because the place is chaotic. There’s no one at the front to greet you and help you out, you have to find someone with an iPad around the store. This proved to be a difficult task mainly because of how unorganized and unprofessional the staff was. It took me several minutes to find someone who can book my appointment and when I did find someone that person was very rude. But other than that the person who took care of the technical issue was great ! And the place is very clean. But would I recommend a friend to go there ? Probably not.

zap zap

Very helpful staff got me what I needed, Apple TV. Briefed me on set up and answered additional questions on iCloud. All good. Go and check out all the goodies.

Sarah Browning

Horrible. Helping three people at one time and obviously in a rush to get my out of there. Acted as if I could afford the repair and said they I couldn’t trade it in when the website clearly says I can. Rude. Condescending. Horrible

Saroj M

Picture this, you just paid $3000 for a laptop and it comes without a bag (all that for patented apple bag). The rep said the store ran out of bags which is fine. But when i said "i dont think i feel comfortable/safe walking around with a $3000 computer openly like that." The rep tells me "Just return the computer and come back later." May be they were annoyed by all the people asking for bags when they just couldnt do anything about it. But I would have been happier with any other response.

Susan Slaybaugh

The Oculas is so impressive. Great access to trains and stores.

Ravi Kumar Chitrapu

Very unique place, it's previous world trade memory is very unique.

Mark E

Typical Apple store. Not as crowded as some the others.

Bekzod Karimov

apple phones are good. shop is perfect

Clément Waldbusser

Quick help from the staff. The store is on 2 floor and accessible with an elevator

Shoaib Jamali

Best store to buy Apple products

Albert Vilorio

Good place to sit after a long train ride from NJ easy to find and in the middle of the plaza there. Nice Apple products and friendly personnel.

Mony Love

Service was very fast. The representative was courteous and professional. Very knowledgeable.

S Wu

It's a very large apple store, carrying full line of Apple products. I've always felt happy shopping here. The assistants are always helpful and the location is great.

Wendell Jones

This is a very large Apple Store inside Oculus. They have a large variety of Apple stuff. There are demonstrations and as usual, lots of 'geniuses' if you have questions or need help. Other than where it is located, it is your typical Apple Store.

Fernando San Martin

I bought twice and everything was very expeditious. Wide store and great variety of products. Very good.

Wanda Antoine

I had a wonderful time at the center.

R S

Great building design. Lots of stores for shopping on 3 floors. And most important the only clean public bathroom in New York city.

Lashimah Young

As crowded as it was I still was out in ten minutes or less. The world trade center location is fast and efficient. Thanks Apple

Ramon Taveira

beautiful tower, excellent construction.

lee garry

I love the city life so beautiful

Ally Despain

Dom is the best! He was able to fix my charging port and tempered glass screen protector in about 10 minutes when other people had told me I would need to replace the entire phone. He was super nice and I could tell he really cared about making this experience as smooth as possible.

persia Johnson

Service was great. Staff was excellent everyone was so knowledgeable patient friendly wonderful store

Christine Liu

I had a terrible experience here. Dropped my phone and it wouldn’t turn on so I spoke with a “genius” at apple to find out if they could fix it. After spending about 15 minutes diagnosing my phone, they told me that it’s irreparably broken and I’d have to buy a new phone. ($400). Something about that didn’t sit right so I took it to a cell phone repair shop. They told me the phone just needed the screen replaced. The repair shop only charged me $80 and guess what?? my phone turns on now and works perfectly. Is Apple incompetent, or just straight up dishonest? Makes you wonder.

Gregory Breeze

Apple is a heinous company that no one should do business with.

Michael Lovette

Not very helpful. Went to get my screen repaired and the rep was very nonchalant about my problem. Ending up leaving with my phone still having a issue with the screen.

Gary Wales

This store is amazing. And they were willing to help me very quickly

Michael Pedron

Good for an Apple store. Only -1 star for always being a busy and touristy.

Mglabelink Support

It's a great store with 2 floors. Really good store.

Maria Rodriquez

Thank god for techs! They helped me set up my new Mac and was so patient. The staff was friendly and knowledgeable. Makes the process very convenient and easy.

daisy Wong

I want to say something ，I saw a lot news about apple next product coming up and hope more popular in China, u know what , I am the very crazy fans before,every year so excited to buy new one , because apple always have surprise and new things I don’t know . But now have nothing I should wait .以前喜欢和追求苹果是因为每个新品都有惊喜和创新。

Evan Momios

I stopped there when I realized I had forgotten my Apple Watch cord to the Arctic. The young man who assisted me was very helpful, even trying to find out if the purchase qualified for a corporate discount. Apple stores are not all the same. It’s the people and the location that make them different. If you find yourself in the Battery Park or Wall St area this is a great store to visit.

Gavriel Baalness

The manager there is horrible not sure the name but I think it was Jenelle(African American Male). I had a phone that had a black dot on the upper left corner a few days after I received it(I did not drop it or misuse it at all), I was to busy to go into the store right away to get it fixed as the phone still functioned properly. Finally, after a few months the black dot got bigger and the screen started popping out of the socket, my Face ID stopped working. When I finally made it into the store they tell me it’s considered “accidental damage” and I need to use my insurance that I paid $200. That insurance I had bought to use when I ACCIDENTALLY DAMAGE THE PHONE AND NOT WHEN APPLE PROVIDES ME A DEFECTIVE PHONE(that got worse over time)!! Stay away from this store!!! IF YOU HAVE TO GO THERE DO NOT ASK FOR A MANAGER, GO TO A DIFFERENT LOCATION! Horrible customer service.

Allen Deng

Places was clean and most of the apple attendants were willing to help and were good salesmen/women

Peter Deleon

This place is great. Brand new, so its definitely a looker. Haha. The service is like any other apple stores service. This one is definitely convenient. Everytime I pass by theres always a good crowd and is constantly moving. No long lines. I would definitely make appointments here as alot of the other apple stores are consumed with lines and crazy people lol. Great location.

Marium Hanafy

Great hospitality, quick, convenient and great customer service. I’ve been to Atleast 2 other Apple stores and not one can out perform this location. Thank you Gary for the 5 star treatment. 10/10

Kojiro Yamada

I came here to replace battery for my iphone6 and my iPhone is now not working properly. I can not hear voice call although the other end hears fine. Since the battery inside was a 3rd party battery, they did not change it. Fine. They explained it to me before I left my phone with them and I did not remember my iPhone 6 had non-Apple battery. When they opened my phone, they must have done so too quickly that the cables for camera, speaker, and sensors, were damaged, costing me $75 to repair! I found this out by taking my phone to a local repair person. I have a flight to make today and did not have time to go back in a long line at this apple store. Folks, Apple technicians are not always reliable! They make mistakes. Make sure your precious devices are treated nicely and everything works as supposed to! Don’t waste time and money like I did today with Apple store.

Barkath khan

Very bad experience, customer service is poor, no one care. I don't buy anything from Apple. No Customer satisfaction. zero star rating.

Ramona Bonilla

the girl manager is so rude and rascit she dont know how to deal with customer she did not even help me

Christopher Lent

Lost my phone nearby. Store guard check it wasn't there then we called it and the finder returned my phone. Above and beyond service!!

Eamon Lopez

Nicely furnished, good staff. Excellent tests for products.

Jeffrey Hurant

These guys really took good care of me. I had an iPhone 7 that had gone bad after it went out of warranty, and they were honest and repaired it for free when they knew that there was some sort of problem with that model. I can’t minimize how helpful and nice to people in the store are and how positive my experience with Apple was due to this experience. Thank you very much apple, you exceeded my expectations.

Jim C

Well, it's an Apple store in an iconic, but overpriced location, which about says it all.

Zohaib Ahmed

Was expecting exceptional Customer Service

Roberto Magsajo

Lits if electronics products...

Weekee Chew

Apple products suck but the coffee place next door isn't bad.

Fabian Ortiz

Excelent service and advise of collaborators. I had the opportunity to see a demonstration of new iPhone X

Gabi Fang

Friendly and helpful staff. A great location right next to PATH and many other subway lines. The closest subway line is 1 train if you planned to visit!

Cassandre Cheung

Terrible customer service. Clusters of staff huddling chatting not noticing the customers looking up for help. Approached one and asked for help and was told he was busy helping an (invisible) customer. And I want to buy a computer today... guess not here.

Thomas

Well laid out store with very friendly, helpful staff. You can usually get help pretty quick.

Ravee

Huge and well maintained mall

Rowan Kyle

Nice helpful store. Seating and AC were appreciated on a hot New York day.

Janet Heaps

Fast in selling you stuff but as soon as they have your credit card they run off and offer no help at all. Asked 5 times for a charger while I update my account never got one. Nobody cares at all.

David Granoff

This is primarily a place where you can look at and touch Apple's various products and ask questions of the Apple guides that wander around the store. The usual genius bar is notably absent but if you have a question or want to check out or buy one of their products this is a good place to visit if you are in downtown NYC. This was one of the prime spots to go if you pre-order an iPhone or any other newly-launched Apple product.

gerard o shaughnessy

Brilliant place well worth a 3

Rehema Trimiew

This Apple Store is Rotten! Some months ago, while I was on the phone, that nagging alert that I’d been ignoring popped up on my iMac’s screen. I was distracted and regrettably clicked ok to have Mojave installed on my computer. It started the install which apparently meant corrupting my hard drive so that it was no longer bootable. >8( I called tech support every night asking for guidance on repairing my system. I didn’t know what the problem was, only that I’d clicked to have the OS installed and now it wouldn’t start up, just start to boot and then fail. All of the Mac phone support proceeded to waste my time proposing things that didn’t make sense or didn’t help. Eventually they said I had to take it in to a store. I made the appointment and took a cab to the WTC carrying my imac and met with the swindler, I mean “genius”. He talked to me for awhile about what was going on while running a scan on my iMac. I told him the computer was messed up because of trying to install the updated OS. He said the scan showed that my hard-drive had bad blocks and that the bad blocks were there the whole time and that the update revealed the faulty and out of warranty bad black filled hard-drive. I told him that my computer was functioning and running all of the software fine, so I would have been happy to have these minor bad blocks with a functioning computer since it was no different than any other computer! If he was saying that I’d had these bad-blocks for awhile, then clearly that was fine since my computer had been running fine. He wanted me to pay to have them recover my data but I insisted that nothing was wrong with my hard-drive, the OS install ruined my ability to use the computer! Essentially, he wanted me to give them more money, while insisted that their OS corrupted my files, destroyed the previous OS and has wasted hours and hours of my time! On a whim, I remembered that he’d mentioned extra memory, and I asked him to take out the 3rd party memory stick that I’d installed awhile back. He did and ran the scan again, continuing to tell me how wrong I am. Then he started saying something about things being fine. He didn’t tell me that the scan showed that THERE WERE NO BAD BLOCKS in my hard-drive and that apple didn’t play nice with 3rd party (OWC RAM memory sticks). I started asking and eventually realized that without the extra RAM installed the scan showed the machine was fine. He then, still wanting to take more of my money without helping me, had me buy a cable so that I could connect my iMac to my Powerbook in targeted disk mode to copy all of my contents off onto another hard-drive. Wow! I’m sooo done with Apple! I had an Apple IIc, then an Apple IIGs, then a MacSE, then the graphite Mac tower, then Mac books, I’ve had employers buy the trashcan iMacs for my video editing, along with iPads, and iPhones and iPods over the years. But the Apple I remember is no more, now they’re not responsible for their faulty OS’s, bad tech support, or any other short comings. They do a shoddy job and transfer all of the hassle onto the customer! So, I need a new watch, I’m going with Fitbit! Every chance that I get, I will now avoid buying more Apple products! I’m left having to go folder by folder and copy files individually to an external drive, many of my files seem corrupted and when I try to copy folders to my external drive I get a -36 error. I then have to go file by file and leave the corrupted files behind. Not sure when I’ll finish getting all of the files that weren’t corrupted off of the computer. Also. I don’t know why they won’t copy when some of them will still open. So, even when I finish copying what I can, I don’t want to wipe the hard drive to re-install an OS and destroy the remaining files! So, I just keep looking at this massive paperweight on my desk! Lesson, don’t sink any more money into Apple’s products especially if they’re no longer going to provide proper support and destroy your files when you use a non-apple product.

Natasha Milton

Its was ok, it's just an apple store y'know. You go to it to get an apple phone or to fix your apple phone

sachin ahuja

It's a good place for all apple products. Showroom have two floors. Anything of apple products you will get here. Staff is quite helpful. Will address all the queries and brief you about the product and help to select the best one. Must go of you want buy latest apple products.

Alejandro Mondragón

Breath taking... When you are walking to WTC path it strucks you with a clean peacefull scenario and design full of stores on the sidelines. Top nudge

Ossie

Fast, efficient, courteous, and professional service. Friendly environment

stephen garland

It’s always crowded but they never disappoint to give you their services

Jitesh Bhattacharjee

Went there for issues with iPhone. Wait time was 20 minutes. Technicians are skilled and helpful.

Gururaj R

Very nice place.. You get everything that you need for Apple..

Christine Liu

I had a terrible experience here. Dropped my phone and it wouldn’t turn on so I spoke with a “genius” at apple to find out if they could fix it. After spending about 15 minutes diagnosing my phone, they told me that it’s irreparably broken and I’d have to buy a new phone. ($400). Something about that didn’t sit right so I took it to a cell phone repair shop. They told me the phone just needed the screen replaced. The repair shop only charged me $80 and guess what?? my phone turns on now and works perfectly. Is Apple incompetent, or just straight up dishonest? Makes you wonder.

Gregory Breeze

Apple is a heinous company that no one should do business with.

Michael Lovette

Not very helpful. Went to get my screen repaired and the rep was very nonchalant about my problem. Ending up leaving with my phone still having a issue with the screen.

Gary Wales

This store is amazing. And they were willing to help me very quickly

Michael Pedron

Good for an Apple store. Only -1 star for always being a busy and touristy.

Mglabelink Support

It's a great store with 2 floors. Really good store.

Maria Rodriquez

Thank god for techs! They helped me set up my new Mac and was so patient. The staff was friendly and knowledgeable. Makes the process very convenient and easy.

daisy Wong

I want to say something ，I saw a lot news about apple next product coming up and hope more popular in China, u know what , I am the very crazy fans before,every year so excited to buy new one , because apple always have surprise and new things I don’t know . But now have nothing I should wait .以前喜欢和追求苹果是因为每个新品都有惊喜和创新。

Evan Momios

I stopped there when I realized I had forgotten my Apple Watch cord to the Arctic. The young man who assisted me was very helpful, even trying to find out if the purchase qualified for a corporate discount. Apple stores are not all the same. It’s the people and the location that make them different. If you find yourself in the Battery Park or Wall St area this is a great store to visit.

Gavriel Baalness

The manager there is horrible not sure the name but I think it was Jenelle(African American Male). I had a phone that had a black dot on the upper left corner a few days after I received it(I did not drop it or misuse it at all), I was to busy to go into the store right away to get it fixed as the phone still functioned properly. Finally, after a few months the black dot got bigger and the screen started popping out of the socket, my Face ID stopped working. When I finally made it into the store they tell me it’s considered “accidental damage” and I need to use my insurance that I paid $200. That insurance I had bought to use when I ACCIDENTALLY DAMAGE THE PHONE AND NOT WHEN APPLE PROVIDES ME A DEFECTIVE PHONE(that got worse over time)!! Stay away from this store!!! IF YOU HAVE TO GO THERE DO NOT ASK FOR A MANAGER, GO TO A DIFFERENT LOCATION! Horrible customer service.

Allen Deng

Places was clean and most of the apple attendants were willing to help and were good salesmen/women

Peter Deleon

This place is great. Brand new, so its definitely a looker. Haha. The service is like any other apple stores service. This one is definitely convenient. Everytime I pass by theres always a good crowd and is constantly moving. No long lines. I would definitely make appointments here as alot of the other apple stores are consumed with lines and crazy people lol. Great location.

Marium Hanafy

Great hospitality, quick, convenient and great customer service. I’ve been to Atleast 2 other Apple stores and not one can out perform this location. Thank you Gary for the 5 star treatment. 10/10

Kojiro Yamada

I came here to replace battery for my iphone6 and my iPhone is now not working properly. I can not hear voice call although the other end hears fine. Since the battery inside was a 3rd party battery, they did not change it. Fine. They explained it to me before I left my phone with them and I did not remember my iPhone 6 had non-Apple battery. When they opened my phone, they must have done so too quickly that the cables for camera, speaker, and sensors, were damaged, costing me $75 to repair! I found this out by taking my phone to a local repair person. I have a flight to make today and did not have time to go back in a long line at this apple store. Folks, Apple technicians are not always reliable! They make mistakes. Make sure your precious devices are treated nicely and everything works as supposed to! Don’t waste time and money like I did today with Apple store.

Barkath khan

Very bad experience, customer service is poor, no one care. I don't buy anything from Apple. No Customer satisfaction. zero star rating.

Christopher Lent

Lost my phone nearby. Store guard check it wasn't there then we called it and the finder returned my phone. Above and beyond service!!

Eamon Lopez

Nicely furnished, good staff. Excellent tests for products.

Jeffrey Hurant

These guys really took good care of me. I had an iPhone 7 that had gone bad after it went out of warranty, and they were honest and repaired it for free when they knew that there was some sort of problem with that model. I can’t minimize how helpful and nice to people in the store are and how positive my experience with Apple was due to this experience. Thank you very much apple, you exceeded my expectations.

Jim C

Well, it's an Apple store in an iconic, but overpriced location, which about says it all.

Zohaib Ahmed

Was expecting exceptional Customer Service

Roberto Magsajo

Lits if electronics products...

Weekee Chew

Apple products suck but the coffee place next door isn't bad.

Fabian Ortiz

Excelent service and advise of collaborators. I had the opportunity to see a demonstration of new iPhone X

Gabi Fang

Friendly and helpful staff. A great location right next to PATH and many other subway lines. The closest subway line is 1 train if you planned to visit!

Cassandre Cheung

Terrible customer service. Clusters of staff huddling chatting not noticing the customers looking up for help. Approached one and asked for help and was told he was busy helping an (invisible) customer. And I want to buy a computer today... guess not here.

Thomas

Well laid out store with very friendly, helpful staff. You can usually get help pretty quick.

Ravee

Huge and well maintained mall

Jasmine H

nice store noones told me to leave yet

Helen Bui

Came here for the first time, just to get my front screen replaced. Was passed around four apple members of staff (bear in mind they were just standing around together and didn’t greet us until we approached them), then asked to queue up to “check in”, for them to tell us that the system was completely down, and that there is no ETA on how long it will take. They could’ve just told us from the start that it was down. Honestly had a terrible experience, didn’t feel welcomed one bit apart from the first guy who was helpful (didn’t catch his name)

Rowan Kyle

Nice helpful store. Seating and AC were appreciated on a hot New York day.

Janet Heaps

Fast in selling you stuff but as soon as they have your credit card they run off and offer no help at all. Asked 5 times for a charger while I update my account never got one. Nobody cares at all.

David Granoff

This is primarily a place where you can look at and touch Apple's various products and ask questions of the Apple guides that wander around the store. The usual genius bar is notably absent but if you have a question or want to check out or buy one of their products this is a good place to visit if you are in downtown NYC. This was one of the prime spots to go if you pre-order an iPhone or any other newly-launched Apple product.

gerard o shaughnessy

Brilliant place well worth a 3

Rehema Trimiew

This Apple Store is Rotten! Some months ago, while I was on the phone, that nagging alert that I’d been ignoring popped up on my iMac’s screen. I was distracted and regrettably clicked ok to have Mojave installed on my computer. It started the install which apparently meant corrupting my hard drive so that it was no longer bootable. >8( I called tech support every night asking for guidance on repairing my system. I didn’t know what the problem was, only that I’d clicked to have the OS installed and now it wouldn’t start up, just start to boot and then fail. All of the Mac phone support proceeded to waste my time proposing things that didn’t make sense or didn’t help. Eventually they said I had to take it in to a store. I made the appointment and took a cab to the WTC carrying my imac and met with the swindler, I mean “genius”. He talked to me for awhile about what was going on while running a scan on my iMac. I told him the computer was messed up because of trying to install the updated OS. He said the scan showed that my hard-drive had bad blocks and that the bad blocks were there the whole time and that the update revealed the faulty and out of warranty bad black filled hard-drive. I told him that my computer was functioning and running all of the software fine, so I would have been happy to have these minor bad blocks with a functioning computer since it was no different than any other computer! If he was saying that I’d had these bad-blocks for awhile, then clearly that was fine since my computer had been running fine. He wanted me to pay to have them recover my data but I insisted that nothing was wrong with my hard-drive, the OS install ruined my ability to use the computer! Essentially, he wanted me to give them more money, while insisted that their OS corrupted my files, destroyed the previous OS and has wasted hours and hours of my time! On a whim, I remembered that he’d mentioned extra memory, and I asked him to take out the 3rd party memory stick that I’d installed awhile back. He did and ran the scan again, continuing to tell me how wrong I am. Then he started saying something about things being fine. He didn’t tell me that the scan showed that THERE WERE NO BAD BLOCKS in my hard-drive and that apple didn’t play nice with 3rd party (OWC RAM memory sticks). I started asking and eventually realized that without the extra RAM installed the scan showed the machine was fine. He then, still wanting to take more of my money without helping me, had me buy a cable so that I could connect my iMac to my Powerbook in targeted disk mode to copy all of my contents off onto another hard-drive. Wow! I’m sooo done with Apple! I had an Apple IIc, then an Apple IIGs, then a MacSE, then the graphite Mac tower, then Mac books, I’ve had employers buy the trashcan iMacs for my video editing, along with iPads, and iPhones and iPods over the years. But the Apple I remember is no more, now they’re not responsible for their faulty OS’s, bad tech support, or any other short comings. They do a shoddy job and transfer all of the hassle onto the customer! So, I need a new watch, I’m going with Fitbit! Every chance that I get, I will now avoid buying more Apple products! I’m left having to go folder by folder and copy files individually to an external drive, many of my files seem corrupted and when I try to copy folders to my external drive I get a -36 error. I then have to go file by file and leave the corrupted files behind. Not sure when I’ll finish getting all of the files that weren’t corrupted off of the computer. Also. I don’t know why they won’t copy when some of them will still open. So, even when I finish copying what I can, I don’t want to wipe the hard drive to re-install an OS and destroy the remaining files! So, I just keep looking at this massive paperweight on my desk! Lesson, don’t sink any more money into Apple’s products especially if they’re no longer going to provide proper support and destroy your files when you use a non-apple product.

sachin ahuja

It's a good place for all apple products. Showroom have two floors. Anything of apple products you will get here. Staff is quite helpful. Will address all the queries and brief you about the product and help to select the best one. Must go of you want buy latest apple products.

Alejandro Mondragón

Breath taking... When you are walking to WTC path it strucks you with a clean peacefull scenario and design full of stores on the sidelines. Top nudge

Nav K

Apple employees need to learn some manner

Ossie

Fast, efficient, courteous, and professional service. Friendly environment

stephen garland

It’s always crowded but they never disappoint to give you their services

Jitesh Bhattacharjee

Went there for issues with iPhone. Wait time was 20 minutes. Technicians are skilled and helpful.