Reviews of Apple West 14th Street (Computer Repair)

401 W 14th St, New York, NY 10014, United States

Average Rating:

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We've got all the opinions of real people like you who purchase the services and products of Apple West 14th Street (Computer Repair) in the area close to New York.

At present the firm gets a rating of 4.1 out of 5 and the rating is based on 1628 reviews.

As you can see it reaches an feddbacks average is good, and it's based on a large number of scores, so we can say that the rating is quite credible. If people have bothered to leave their feddback when they've done well, is that it works.

You know that we do not usually bother to write scores when these are positive and we usually do it only if we've had a problem or issue...

This Computer Repair belongs to the category of Electronics store.

Where is Apple West 14th Street?

REVIEWS OF Apple West 14th Street IN New York

Zalman

Had a great experience. Say was very helpful in helping me make my choice of iPhone. I would suggest researching the products before as it can be a little overwhelming with all the phones looking quite similar.

Zalman

Had a great experience. Say was very helpful in helping me make my choice of iPhone. I would suggest researching the products before as it can be a little overwhelming with all the phones looking quite similar.

William Hamilton

Specialists were a little aggressive, didn't feel like I was allowed to just browse around and enjoy myself like in the good ole days of apple, but then again, that's why I dont shop in the stores anymore

Jose Garcia

It's ok I believe the one on 5th ave is better.

Serena Chang

Employees here range from kind but helpless to incapable and condescending. Managers tend to fall into the later category, which clearly sets the tone for the staff here. If you're coming here to hand over your hard-earned money without complications, you'll be fine, but if you have anything more complicated than a simple purchase transaction, good luck with that. Recommend coming in on a weekday--daytime primary staff is significantly more capable than on the weekend.

Barry McCabe

Good location; great location, but low on inventory. Goto World Trade Center Apple store - they have much more.

mary brosnahan

My son smashed the screen of his iPhone and limped along successfully for weeks, until....you know how that ends. Eventually, he couldn’t sign in w his passcode First stop was ATT, where I purchased it. The deductible was more than the cost of repair. It was 8:15pm, so I whipped over to the Apple store on West 14th St in the meatpacking district. They close at 9 and I arrived at 8:35. ISHMAEL WENT ABOVE AND BEYOND! The phone was more damaged than just the screen and he kept the repair staff late to get it back working perfectly (and for $50 less than ATT estimated). THANK YOU ISMAEL for being kind, patient and super great on all fronts!

mary brosnahan

My son smashed the screen of his iPhone and limped along successfully for weeks, until....you know how that ends. Eventually, he couldn’t sign in w his passcode First stop was ATT, where I purchased it. The deductible was more than the cost of repair. It was 8:15pm, so I whipped over to the Apple store on West 14th St in the meatpacking district. They close at 9 and I arrived at 8:35. ISHMAEL WENT ABOVE AND BEYOND! The phone was more damaged than just the screen and he kept the repair staff late to get it back working perfectly (and for $50 less than ATT estimated). THANK YOU ISMAEL for being kind, patient and super great on all fronts!

Karina Bunyik

I booked an appointment before. Had a very nice experience. Got suggestion to replace parts for free and a detailed diagnostic. The staff was very compassionate and understanding

Christopher Perez

Very helpful staff.

Mark Mayo

Apple associates are extreme helpful, good informative, friendly comfort atmosphere

FRANK MILLIN

Good choice for this apple location, very trendy, retail friendly, foodi neighborhood.

blake Von Haack

If you like Apple this is a flagship store. It's really neat.

Sandy williams

It was great service

Sandy williams

It was great service

Antonie Sessoms

Pleasant associates and always help with ur phone issues, mostly the same day

Zachary Alsharif

Tara was extremely helpful, generous, caring, and smart :) Thanks Tara, you’re a life saver

Zachary Alsharif

Tara was extremely helpful, generous, caring, and smart :) Thanks Tara, you’re a life saver

Lara Fabian

Overall dissapointed! The lack of professionalism of the employees is just insane! They don't really pay attention and listen to you! I was trying to buy theirt product and they couldn't find the specific model that i wanted, so they just told me that i have to go to other place to get it, because they didnt have it!? I asked if its available in their other location and they told me to check by myself! It's crazy!

Lara Fabian

Overall dissapointed! The lack of professionalism of the employees is just insane! They don't really pay attention and listen to you! I was trying to buy theirt product and they couldn't find the specific model that i wanted, so they just told me that i have to go to other place to get it, because they didnt have it!? I asked if its available in their other location and they told me to check by myself! It's crazy!

Michael Rodd

Even in the Holiday Rush, the store was very well organized and sales staff were attentive without being pushy. Shopped on line and picked up in store, team member explained new functions of he phone to me while my phone was handed to me.within ten minutes of walking into the store

Michael Rodd

Even in the Holiday Rush, the store was very well organized and sales staff were attentive without being pushy. Shopped on line and picked up in store, team member explained new functions of he phone to me while my phone was handed to me.within ten minutes of walking into the store

Wazir Deen

Really great store, has 3 floors. I feel this store ran more organized than the other Apple stores I’ve been too. Staff are very friendly and treats customers with care, the wait time was very fast, had a 12:50pm appointment, finished at 1:30pm. And was very convenient for me to take the train here.Will definitely visit this Apple store again.

Noah Lincoff

The staff is friendly but not well equipped for the kinds of things that can ultimately define a customer experience. For example, a crazy person walking around threatening to attack people and cursing at everyone. They did nothing and allowed him to harass customers. A staff member told me “security had been called” when i asked if they were really going to let him walk around the store like that. However, from what i could tell they didn’t really do anything for 15-20 mins until he left of his own volition. A staff member apologized to be maybe 15 mins after the guy left saying he hadn’t wanted to escalate things. What would they have done if he’d attacked anyone? Probably nothing. Either way it’s unacceptable to let your customers get treated like this.

Noah Lincoff

The staff is friendly but not well equipped for the kinds of things that can ultimately define a customer experience. For example, a crazy person walking around threatening to attack people and cursing at everyone. They did nothing and allowed him to harass customers. A staff member told me “security had been called” when i asked if they were really going to let him walk around the store like that. However, from what i could tell they didn’t really do anything for 15-20 mins until he left of his own volition. A staff member apologized to be maybe 15 mins after the guy left saying he hadn’t wanted to escalate things. What would they have done if he’d attacked anyone? Probably nothing. Either way it’s unacceptable to let your customers get treated like this.

Julio Trinidad

I PREORDERED AIR PODS AND WENT TO STORE FOR PICK UP AND AUTOMATICALLY WAS TOLD THEY WERE SOLD OUT. NOONE EVEN ASKED IF I ORDERED THEM.

Tricia-Ann Beckford

I’ve always had a good experience at this location. I had an issue with my Apple Watch (which began July of last year) and after a lot of back and forth over the phone I went into this store and was finally helped. It took 3 watches but I now have a watch that actually works. This store is clean, huge, and the workers are great. There is always a lot of traffic here seeing that the area is heavy with locals tourists. My only issue with the location is the elevator. It takes forever to get to which ever floor you’re on. Every time I go to this location I get annoyed with the elevator. I get great service but then I come to the elevator and it drives me nuts..... Overall it’s a great location to get whatever it is you need done.

Zvi Cohen

All I wanted is to buy a phone, I was sent from one agent to another and when one of them finally placed the order, I had to wait for someone else to bring it.. Guys it is only a phone and a simple transaction.

Zvi Cohen

All I wanted is to buy a phone, I was sent from one agent to another and when one of them finally placed the order, I had to wait for someone else to bring it.. Guys it is only a phone and a simple transaction.

Hildemaro Armas

Terrible service, I bought my phone with Hispanic guy but I came back to fix my watch, and the guy was check out all the clients had preferences with other than me when I arrived before.

Hildemaro Armas

Terrible service, I bought my phone with Hispanic guy but I came back to fix my watch, and the guy was check out all the clients had preferences with other than me when I arrived before.

Nessa Kay

Worst experience ever. I knew i had to wait long so that wasn’t an issue but what pissed me off was their lack of knowledge. I wanted to buy the new iPhone 8 Plus but i wanted to put it on apple credit, the sale associate there told me i had to put a credit card on file in order for me to do so. It sounded so strange because to open a credit card you need a credit card on file?

Benjamin Campbell

Another good Apple West 14th Street! Good quality service. Friendly and polite staff, accessible location, and beautiful place.

Benjamin Campbell

Another good Apple West 14th Street! Good quality service. Friendly and polite staff, accessible location, and beautiful place.

Octavia-Mercedez Campbell

This is quite nice. Wonderful people and friendly Staff. I am not a fan of iPhones anymore. But those that are, good luck. 4 & 1/2 Stars...

NYC

I live closer to the midtown location but this is my preferred Apple Store. The staff is always courteous despite the large crowds. The genius bar has saved my butt more than once from things like laptop getting wet in the middle of writing a paper, or losing am iPad. Love them,

NYC

I live closer to the midtown location but this is my preferred Apple Store. The staff is always courteous despite the large crowds. The genius bar has saved my butt more than once from things like laptop getting wet in the middle of writing a paper, or losing am iPad. Love them,

Chris Coulthrust

Fancy glass stair case

I said, What I said!

Well Stocked

Elliott Horner

Fixed my issue in 10mins and was covered under warranty!

Adam Walton

Quick , good customer service

Shaylah Rivera

Three of the female staff helped me as soon as I walked in an it was busy made me feel special I thanked the team even told them I'll rite a review hope they checked ☺️

Kyuwon Lee

This Apple store is located at one of the most central touristic destinations, the heart of urban gentrification and rehabilitation, and the locus of creativity-driven industries. Given the fact that it's visited by a large number of tourists and passerbys, this store is surprisingly well-organized and kept superbly clean. The acme of your experience at this store would likely to come from the service they boast here--it's efficient, intimate, informative, and possibly everything you expect it to be.

Kyuwon Lee

This Apple store is located at one of the most central touristic destinations, the heart of urban gentrification and rehabilitation, and the locus of creativity-driven industries. Given the fact that it's visited by a large number of tourists and passerbys, this store is surprisingly well-organized and kept superbly clean. The acme of your experience at this store would likely to come from the service they boast here--it's efficient, intimate, informative, and possibly everything you expect it to be.

Mohammed Rahman

Great customer service as usual. Help ful people and lines are not too long.

Tu Chef PR

horrible attention, I waited like 20 minutes to be attended and when I told them I had a lot of time waiting for them, they answered that I only had 5 minutes waiting. Very bad attention to the clients from the employees and from the supervisor who thinks she has the power to do what he wants. After I wait 30 minutos to talk to the manager told her sorry but I will buy the phone somewhere else! Thank you

Ivan Blanco

Nice service and find all I need

Erick Velarde

If I can I always try to come to this Apple store it’s more welcoming then the other Apple stores in New York, I went here for the first time to trade in my iPhone for a new one and it was very simple they just asked me a few questions and done I got my new IPhone X and AirPods and a case the lady helping me was asking me questions and wanted to know if I needed any help but we both laughed saying “you know how to handle and iPhone”.10/10

Melis Heerens

Large Apple store that is busy but never too crowded like some other locations. Genius Bar is top notch.

Melis Heerens

Large Apple store that is busy but never too crowded like some other locations. Genius Bar is top notch.

Sarthak Ganguly

A great Apple store like every other.

Jonathan Baltus

Helpful people. Beautiful store.

Louis Huerta

Unfortunately it is closed by 9 pm after arrived there for 5 minutes left. Sigh

William Hamilton

Specialists were a little aggressive, didn't feel like I was allowed to just browse around and enjoy myself like in the good ole days of apple, but then again, that's why I dont shop in the stores anymore

Poblano Vlogs

Excellent service good people

Christopher Perez

Very helpful staff.

Charles Addison

Where I bought my first ipod, (when STEVE JOBS was alive), when things were different and better.

Vladimir Doroshenko

Customer service is super quick and efficient, have been here a several times with my phone broken, AirPods broken. Everything was fixed in less than 2 hours. Shout out to Tristan memorable member of the, helped me out big times not even once!

Richard Bustamante-Quon

The welcoming staff at the front directed me to an employee who did not want to help me. She said in a rude and demeaning way that I have to speak to the people behind her. This was on the back of the first floor. It was for the return issue.

Michael Cohen

Went here for a battery swap. Great area, helpful people. Replacement took around 3 hrs, which was longer than expected but they do it right.

Tahirra Khairoola-Enriquez

Zach at the genius bar was very friendly and helpful. This location is a lot more organized than downtown Brooklyn.

Bryant Williams

Brought an Apple watch the staff here is very nice

Tricia-Ann Beckford

I’ve always had a good experience at this location. I had an issue with my Apple Watch (which began July of last year) and after a lot of back and forth over the phone I went into this store and was finally helped. It took 3 watches but I now have a watch that actually works. This store is clean, huge, and the workers are great. There is always a lot of traffic here seeing that the area is heavy with locals tourists. My only issue with the location is the elevator. It takes forever to get to which ever floor you’re on. Every time I go to this location I get annoyed with the elevator. I get great service but then I come to the elevator and it drives me nuts..... Overall it’s a great location to get whatever it is you need done.

Alex Dubuc

Terrible service, and more often than not can't even help with your actual issues. The only thing that store is good for is selling you expensive devices that they can't support when they break.

James Judd

Awesome Service, clean environment, amazing staff. Sometimes, purchasing an Apple product is worth the extra cost for these guys in the store. they check you in and put you somewhere comfortable while you get whatever help you need. oh and if you need to repair a phone. avoid taking it you one of those third-rate places. they repair it here at at very reasonable comparison cost and sometimes cheaper.

Isaac Swain

Just brilliant!! Well it’s Apple so what else could it be! Very friendly and helpful staff! The store is well laid out and is easy to navigate.

Arin Canbolat

Had a battery replaced in my iPhone. Went first thing in the morning and was very easy and efficient. Phone was ready one hour later. Better than other stores in the city for customer service and speed of service.

FRESHTRACKS Consulting

We didn’t need anything here today but we happened to walk by this location and had to stop in to see it. There’s a really cool glass staircase we had to walk up just for the fun of it. Brace yourself when you get to the 3rd floor was quite HOT so we left right away.

Rafael Rodriguez

It great service going over there since they open, for service on my Apples products. But I notice the newest Genius Bar people they don’t have too much knowledge of how some product work, came there today to buy 2 AirPods and check why my take so long to connect to my iPhone 8, the solution of the person was turnoff the Automatic ear detection, so why they make it like that? This and others commons thinks, Love apple but seeing they have to check they re training people..

Leonard Rapoport

Wow what an amazing store. Of course we love Apple and I remember my first Apple computer back in the early 1980's. I have been an Apple customer all these years and a visit to this AMAZING store was a treat. So many people, so many staff members looking to help you. This store is Amazing and is worth the visit for sure. Just got my new iWatch 4, own a iPhone 8+ and work on my 27" IMac Computer.

Felipe Pedrosa

×××Update 22July2018××× The genius staff that helped me was great 5 stars for her, but Apple store sucked overall. Not a single drop of water was ever dropped on that MacBook Air, yet Apple store wanted to charge me 750 dollars (plus tax) to fix something worth less than 750 dollars. Horrible product support. Also my appointment started 20min later than the scheduled time. Validates my decision to dump Apple and get a Google product. Your product is expensive. You have over a hundred billion dollars laying around in cash, either do something good for customers without piling even more cash or do something good to the world. ×××××××××××××××××××××× Staff friendliness isn't the forte here, but they're quite efficient, every time I've been here they were fast and helped me be out of there ASAP.

Elliott Horner

Fixed my issue in 10mins and was covered under warranty!

Nathaniel Johnson

Amazing amazing amazing... Even if you don't know what you need, they got you. Go, ask questions, browse, lounge...

C M

Worst experience, very disappointed with a store that is considered high-end, floor manager Chris did not know his products or pricing, very care-free personality, unyielding, unhelpful, and non-chalant, the only reason I purchased the items I did was because of the immediate sales rep that assisted me. I purchased two MacBook Air along with Apple care package for my girls and felt that my purchase meant nothing. No thank you Apple

Nessa Kay

Worst experience ever. I knew i had to wait long so that wasn’t an issue but what pissed me off was their lack of knowledge. I wanted to buy the new iPhone 8 Plus but i wanted to put it on apple credit, the sale associate there told me i had to put a credit card on file in order for me to do so. It sounded so strange because to open a credit card you need a credit card on file?

Agatha C. Melvin

Staff are always helpful. Courses available for Apple products.

Octavia-Mercedez Campbell

This is quite nice. Wonderful people and friendly Staff. I am not a fan of iPhones anymore. But those that are, good luck. 4 & 1/2 Stars...

Aub Driver

This is a flagship store and has tons of product and Apple specialists.

Mickey

Staff was friendly and knowledgeable.

Michael Rickicki

Great people but horrible company. I've now been without a phone for over 3 weeks due to apple's incompetence. Feel bad for the employee who tried to help. Sending my phone away for the 3rd time. Let's see if they fix it.

Abhilash Mohanty

Everything seems disorganized inside the store. There is no process to anything and no direction. As a customer, you don't know where you need to go if you are picking up something you ordered online vs. checking out a product and buying it in-store.

Jay Papi

They are literally inclined and trained to not replace your items, specifically MacBooks. Won’t admit fault, and get you to pay personally anyway they can regardless of your warranty or the issue. I literally walked into another Apple store told them the same exact thing, the first offer out their mouth was to replace it, because clearly Apple was at fault.

Bruce Wingate

Slow service and the techs we're often confused about what was going on. Too three hours to upgrade a phone

Emily Keller

I came here on a Monday around 3pm. I like this location as it doesn’t seem as crowded as other locations, like UWS, midtown, or Soho. I came here to check out the new 15” MacBook Pro, released July 2018.. Um, awesome. The sales associates here are always knowledgeable, and not pushy. They understand the products are big ticket items, and customers need a lot of information and time to think about these purchases. Even when they’re busy, I appreciate that they work hard to have enough sales associates on the floor to accommodate most. So that even when they’re busy, you’re never waiting long to talk to someone or ask questions. This store has 3 levels, which makes it annoying to travel through the store. You can definitely get a work out if you take the beautiful circle staircase highlighted at the front of the store. FYI, there’s an elevator behind the stairs. Bathroom is on the 3rd floor.

Serena Chang

Employees here range from kind but helpless to incapable and condescending. Managers tend to fall into the later category, which clearly sets the tone for the staff here. If you're coming here to hand over your hard-earned money without complications, you'll be fine, but if you have anything more complicated than a simple purchase transaction, good luck with that. Recommend coming in on a weekday--daytime primary staff is significantly more capable than on the weekend.

Erick Velarde

If I can I always try to come to this Apple store it’s more welcoming then the other Apple stores in New York, I went here for the first time to trade in my iPhone for a new one and it was very simple they just asked me a few questions and done I got my new IPhone X and AirPods and a case the lady helping me was asking me questions and wanted to know if I needed any help but we both laughed saying “you know how to handle and iPhone”.10/10

Kamilah Wallace

They are receiving 3 stars because I was able to get help when I walked into the store but I did feel a little uncomfortable speaking with the young lady that was assisting me. I felt like I was in an interrogation instead of purchasing an item.

Christine A. George

Its Apple! Great service, waiting period is efficient. The techs are experts in their field and quickly resolve issues. You'll feel like a valued customer. I went with a friend and I for sure wouldn't mind joining tbe Apple family!

kenny greene

I was very disappointed in the way this store doesn't fully support products like the beats headphones I purchased because I didn't have a receipt . The power beats headphones I purchased through no fault of my own microphone stopped working. The music was playing but I couldn't call anyone on the phone because the microphone wasn't working.

Jose Garcia

It's ok I believe the one on 5th ave is better.

Junior Rivera

Always on time.

Michael Philip Kaufman

Great service at the Genius Bar (and short wait for a Saturday evening walk-in)

Mr XP

Showroom downstairs does not have all products available and also with inattentive service staff. Not a pleasant store experience at 5jis pretty store.

Karina Bunyik

I booked an appointment before. Had a very nice experience. Got suggestion to replace parts for free and a detailed diagnostic. The staff was very compassionate and understanding

blake Von Haack

If you like Apple this is a flagship store. It's really neat.

David Kwak

Beautiful location, and staff were very quick, responsive and intelligent.

Louie Velez

Great place just to visit and explore the tech. Staff is super helpful. There are no wrong questions. Ever. They even have classes for newbies and old tech heads alike. You can always learn something here.

Joshua Thomas

No complaints. I was seen quickly. Helpful employees.

Gary Harmission

Excellent service and this is the great store for apple products and accessories. I would highly recommend to everyone without hesitation.

Lin Xu

Went to get my iPhone repaired. Very friendly staff and provided effective solution.

Karan Sethi

Well located and great service, just as you would expect from an Apple store.

ADreviews76

need data recovery and the so called genius says is impossible go to luis rossman group or i pad rehab they know what they are doing don't be a sheep

John Kronwitt

Food is fantastic great service

Chris Coulthrust

Fancy glass stair case

Ariel Waters

Got my screen fixed but really good service and interactions with the staff. Wait time may be a little harsh, but it's the city... what did you expect? Still would reccomend them due to their professionalism.

Qianren Zhou

Repair service and pick up is pretty fast.

Paula Reis

Great apple store - great service, great products .

Tu Chef PR

horrible attention, I waited like 20 minutes to be attended and when I told them I had a lot of time waiting for them, they answered that I only had 5 minutes waiting. Very bad attention to the clients from the employees and from the supervisor who thinks she has the power to do what he wants. After I wait 30 minutos to talk to the manager told her sorry but I will buy the phone somewhere else! Thank you

Eva Kaufman

Very helpful and friendly. Go early in the morning

Tal Drori

Great service

moe v

Apple West 14th Street, is typically busy, they do have working displays, and helpful associates. So definitely stop by.

Shpongled

I thought on bying iPhone 6s no luck. Is too old maybe I should buy better ,one day when I have more money. ;)(;

Sara Swinehart

Awesome location, staff exceeded my expectations with their help. Thanks guys!

Steve Fox

Lovely. I was taught sooooo much by the hearing and vision empared employee

Mark Mayo

Apple associates are extreme helpful, good informative, friendly comfort atmosphere

Michael DePasquale

Takes longer to pick up an item you ordered ahead than it would've taken to buy and pay in store.

Lenny

Great everyone working there are very nice and helpful

Antonie Sessoms

Pleasant associates and always help with ur phone issues, mostly the same day

Jose Guillen

Really cool staff

Joey Sawyers

Nice employees, nice store... Surprisingly busy for a Monday at 3pm

Gerald Tyson

Great place to visit and I had to fight for what I needed to get done with their customer care but we came out fine still one must be aware that they may sell you anything just to get it off the shelf

Costea Bogdan

Nice guys there!

Wazir Deen

Really great store, has 3 floors. I feel this store ran more organized than the other Apple stores I’ve been too. Staff are very friendly and treats customers with care, the wait time was very fast, had a 12:50pm appointment, finished at 1:30pm. And was very convenient for me to take the train here.Will definitely visit this Apple store again.

Keith Hyman

Apple 14 street NYC I came in for my genius appointment for a recurring issue with my AirPods. An associate came over and when I explained my issue he suggested that a reset should be done. I insisted that the issue was deeper then that and the notes should show on the previous swapped pair. He suggested to leave it to charge for 15 minutes then he walk away. I waited about 40 minutes before I walk over to someone and asked if a manager was available. It seemed as if the associate forgot about me sitting there. No one gave me their name and I was completely disappointed as an Apple enthusiast. I feel like if I was discriminated against because everyone was being helped and I was completely forgotten about. Responsible Associates: Henley Mark

Terry Allen

Great store and very helpful staff in location! "Apple Inc. is an American multinational technology company headquartered in Cupertino, California, that designs, develops, and sells consumer electronics, computer software, and online services. It is considered one of the Big Four of technology along with Amazon, Google, and Facebook.[6][7] The company's hardware products include the iPhone smartphone, the iPad tablet computer, the Mac personal computer, the iPod portable media player, the Apple Watch smartwatch, the Apple TV digital media player, the Apple AirPods wireless earbuds and the HomePod smart speaker. Apple's software includes the macOS, iOS, iPadOS, watchOS and tvOS operating systems, the iTunes media player, the Safari web browser, and the iLife and iWork creativity and productivity suites, as well as professional applications like Final Cut Pro, Logic Pro, and Xcode. Its online services include the iTunes Store, the iOS App Store, Mac App Store, Apple Music, Apple TV+, iMessage, and iCloud. Other services include Apple Store, Genius Bar, AppleCare, Apple Pay, Apple Pay Cash, and Apple Card. Apple was founded by Steve Jobs, Steve Wozniak, and Ronald Wayne in April 1976 to develop and sell Wozniak's Apple I personal computer, though Wayne sold his share back within 12 days. It was incorporated as Apple Computer, Inc., in January 1977, and sales of its computers, including the Apple II, grew quickly. Within a few years, Jobs and Wozniak had hired a staff of computer designers and had a production line. Apple went public in 1980 to instant financial success. Over the next few years, Apple shipped new computers featuring innovative graphical user interfaces, such as the original Macintosh in 1984, and Apple's marketing advertisements for its products received widespread critical acclaim. However, the high price of its products and limited application library caused problems, as did power struggles between executives. In 1985, Wozniak departed Apple amicably and remained an honorary employee,[8] while Jobs and others resigned to found NeXT.[9]"

FRANK MILLIN

Good choice for this apple location, very trendy, retail friendly, foodi neighborhood.

Mohammed Rahman

Great customer service as usual. Help ful people and lines are not too long.

Alex C

It took about 20 minutes from asking "do you have the new apple pencil" to purchase and they pressured me into signing up for apple pay instead of just letting me use a damn debit card so I could leave and get on with my night

Joshua Dorfman

It is a really great store! With really great employees! They are always ready to help you, when you have a question or concern. Their tech support is #1. No matter what issues you are having... they can help you fix them! It’s also just a really nice place to hang out! The building itself is really nice also!

tony v

I actually went here with my wife to get her iPhone repaired. The staff were extremely friendly and knowledgeable. They explained in detail our options for replacement as repair wasn't an option because of apparent water damage to the device. They actually informed us of the option to just buy a used version of a newer model instead of spending almost the same amount on a refurbished replacement for her outdated phone. Also the store was incredibly clean and we'll staffed and as usual for apple they leave all the latest toys out for you to play with while you wait.

Fernando Gómez-Baquero

It's a nice store and not as full as other ones.

Roman ZMLV

I don’t like this place. You don’t feel welcomed here

Praneeth Pasumarthy

Good and faster service. This place has 3 floors where you can check out the displays.

David Romeo

"Genius" Bar RIP-OFF - Don't go there for REPAIR! I was told my Mac Air was toast just because of a keyboard spill. They told me it will be nearly $400+ to replace and that it would be better to get a new one. This all turned out to be pure Bull$hit! I had a full keyboard repair by a place on 8th ave/Midtown and I'm back up and running for $149. DO NOT EXPECT APPLE TO HELP WITH REPAIRS, THEY JUST WANT TO SELL SOMETHING NEW! THEY DON'T KNOW HOW TO FIX ANYTHING.

Barry McCabe

Good location; great location, but low on inventory. Goto World Trade Center Apple store - they have much more.

Katherine

iPhone-less than one year old, the image was shaky on my phone, brought in to check out the issue. Thought it would be covered. Too naive, or too good to be true. the genius told me 162 dollars because there was a tiny crack on the phone. The phone is less than one year old.

ÖMER ÇALIŞKAN

crowded but good service, average 15 inutes to wait

morrrise park

It's unfortunate that the business "pro" here, Named Matt seems to be so full of himself that he talks down to customers and feels that the customers needs don't take precedence. I"m embarrassed that this person is on staff and they have the nerve to ask me my zip-code when I'm coming in to establish a business relationship. Very unprofessional attitude. No one followed up which shows a deliberate disregard for the customer. They should speak less and listen more attentively.

Valerie Star

I was beyond pleasantly surprised by the amazing customer service that I received from K.Hutch at the 401 w 14th St. Apple store today. Hutch went above and beyond to help me resolve my broken phone. I unfortunately had been attacked by a crazy person a few weeks ago and during the altercation my phones screen had cracked. The police told me that I would have to file a civil suit to try and get compensated but the man was homeless and I knew that would be pointless. So, while I was at the Apple store I asked Hutch if there was anyway that Apple would comp the charge to replace the screen since I had the police report. Hutch was awesome and spoke with the manager who agreed to cover the cost of fixing my phone. Thanks a million Apple/Hutch for your amazing customer service!

Joseba Mendivil

The store wasn't particularly busy but still took me a good 5 minutes to find someone to talk to, who then added me to a virtual queue and had to wait about 15 minutes to finally manage to talk with someone to buy the phone I wanted to buy. The staff was helpful and nice, but the whole experience was slow and cumbersome. I will keep buying online...

Lauren Neri

Wish I could give this Apple store no stars absolutely unprofessional, no product knowledge and absolutely no help at all. Employees are very rude. If you want to buy anything this is not the store. You’ll receive terrible customer service and stares, that will leave you feeling as if asking a simple question was a crime. Do yourself a favor and try any Apple store you’ll get nothing from this one.

Sarthak Ganguly

A great Apple store like every other.

M. Craft

Genius, Adam, erased my phone without my permission & without backing it up. Lost all of my messages and the Manger, Carl, did absolutely nothing but gaslight the situation. Claimed he would be in touch to resolve the issue, never called me nor returned my messages.

Lisa Teiger

Convenient location. And helpful staff. I go there to charge my computer and use their free fast internet and free. Clean bathroom

Rodrigo Toledo

I'm an Android guy but the store is a good place to visit.

Marcus Boerger

I do not get Apple. The shops are always full, you always have to wait. Then they have like 3 laptops and they never carry any reasonable configurations. And since they are much always decline to repair anything and can hardly ever help more than any normal person can, what is their point?

Julio Trinidad

I PREORDERED AIR PODS AND WENT TO STORE FOR PICK UP AND AUTOMATICALLY WAS TOLD THEY WERE SOLD OUT. NOONE EVEN ASKED IF I ORDERED THEM.

Beryl B

Service was excellent, in and out quickly and the surrounding neighborhood is well worth the visit to Apple as their are plenty of places to eat and shop. You have the Chelsea market right across the street from Apple as well as the high line just down the block toward the river.

Evgenii Prosk

I went to return my MacBook Pro because I found a better deal for different storage option. Kyle was very nice and prepoused to match the deal, in 10min I was walking out with a new MacBook Pro and on top of that I got $200 gift card. Thank you Kyle, great customer service.

Alex Aronovich

Rude and unhelpful employees, especially at the Genius Bar.

Alex Koronec

Great place to go for service and information. You quickly get the chance to ask for service and are pointed out to which area that can help with your purchase or problem

Just Judith

Great service. In & out in about 30 min? Maybe 40. But, the atmosphere is chill so time passes quickly. And the reps are moving efficiently. So, I never feel like I'm wasting time.

Josh Santiago

Very friendly staff, clean showroom, everyone seemed happy, etc. Though I did wait around a bit while several employees walked past me. I'm not sure how they've structured their operations, but it was peculiar to me to not have been helped right away when there were clearly employees available

Ting-Hsin Wang

If you want to see any apple product. Here is the place to be.

Paul Oringer

The staff at the front directed me to an employee who did not want to help me. She said in a rude and demeaning way that I have to speak to the people behind her. This was on the back of the first floor. It was for the return issue. Its a clean well organized store but service isn't the best.

Paul Oringer

The staff at the front directed me to an employee who did not want to help me. She said in a rude and demeaning way that I have to speak to the people behind her. This was on the back of the first floor. It was for the return issue. Its a clean well organized store but service isn't the best.

Bruce Wingate

Slow service and the techs we're often confused about what was going on. Too three hours to upgrade a phone

BEVERLY Williams

Great service here.

BEVERLY Williams

Great service here.

Paula Reis

Great apple store - great service, great products .

Emily Keller

I came here on a Monday around 3pm. I like this location as it doesn’t seem as crowded as other locations, like UWS, midtown, or Soho. I came here to check out the new 15” MacBook Pro, released July 2018.. Um, awesome. The sales associates here are always knowledgeable, and not pushy. They understand the products are big ticket items, and customers need a lot of information and time to think about these purchases. Even when they’re busy, I appreciate that they work hard to have enough sales associates on the floor to accommodate most. So that even when they’re busy, you’re never waiting long to talk to someone or ask questions. This store has 3 levels, which makes it annoying to travel through the store. You can definitely get a work out if you take the beautiful circle staircase highlighted at the front of the store. FYI, there’s an elevator behind the stairs. Bathroom is on the 3rd floor.

Natalie Levin

Exceptional customer service at this location

Natalie Levin

Exceptional customer service at this location

tony v

I actually went here with my wife to get her iPhone repaired. The staff were extremely friendly and knowledgeable. They explained in detail our options for replacement as repair wasn't an option because of apparent water damage to the device. They actually informed us of the option to just buy a used version of a newer model instead of spending almost the same amount on a refurbished replacement for her outdated phone. Also the store was incredibly clean and we'll staffed and as usual for apple they leave all the latest toys out for you to play with while you wait.

Abhilash Mohanty

Everything seems disorganized inside the store. There is no process to anything and no direction. As a customer, you don't know where you need to go if you are picking up something you ordered online vs. checking out a product and buying it in-store.

Mickey

Staff was friendly and knowledgeable.

edward achour

Always quick and easy in this store , if you know what you need ... today was different , I knew what I needed and the sales person start by I’m not sure we have this ... ( I don’t really care about his advice , he must know the stock) then he didn’t found the smart case , then he finally founded the item, in a stockroom, I asked for a long cord and was also a big drama , he showed me Many kinds of cords except the one I was looking for ..: I graped it from shelves and ask him if I can pay all togheter... so... game over... it still a good place to go when you know what do u need ... Staff much ne coached and positive .

edward achour

Always quick and easy in this store , if you know what you need ... today was different , I knew what I needed and the sales person start by I’m not sure we have this ... ( I don’t really care about his advice , he must know the stock) then he didn’t found the smart case , then he finally founded the item, in a stockroom, I asked for a long cord and was also a big drama , he showed me Many kinds of cords except the one I was looking for ..: I graped it from shelves and ask him if I can pay all togheter... so... game over... it still a good place to go when you know what do u need ... Staff much ne coached and positive .

C M

Worst experience, very disappointed with a store that is considered high-end, floor manager Chris did not know his products or pricing, very care-free personality, unyielding, unhelpful, and non-chalant, the only reason I purchased the items I did was because of the immediate sales rep that assisted me. I purchased two MacBook Air along with Apple care package for my girls and felt that my purchase meant nothing. No thank you Apple

William Q Caraway

The Place for All Your Apple Products& Repairs.

William Q Caraway

The Place for All Your Apple Products& Repairs.

Josh Santiago

Very friendly staff, clean showroom, everyone seemed happy, etc. Though I did wait around a bit while several employees walked past me. I'm not sure how they've structured their operations, but it was peculiar to me to not have been helped right away when there were clearly employees available

Karan Sethi

Well located and great service, just as you would expect from an Apple store.

Joey Sawyers

Nice employees, nice store... Surprisingly busy for a Monday at 3pm

Riley Kittle

Be warned that the time frame you choose has no meaning and time to them doesn’t matter. Be prepared to wait longer. Terrible service.

Rafael Rodriguez

It great service going over there since they open, for service on my Apples products. But I notice the newest Genius Bar people they don’t have too much knowledge of how some product work, came there today to buy 2 AirPods and check why my take so long to connect to my iPhone 8, the solution of the person was turnoff the Automatic ear detection, so why they make it like that? This and others commons thinks, Love apple but seeing they have to check they re training people..

Özgü Özkul Özyiğit

Nice building. I liked the glass stairs. You can go on and check yourself too.

John Gee

Prepaid I didnt even have to park ran in gave my name ran out checked the car ran in shows I'd got my product and ran out

John Gee

Prepaid I didnt even have to park ran in gave my name ran out checked the car ran in shows I'd got my product and ran out

J. F.

I want to give this place 0 stars if I could. The employees are extremely unprofessional and disgustingly disrespectful. My sister and I were looking to buy a Macbook and we are pretty clueless about the process so we wanted to ask this black lady for help on which one to choose. This lady yawns in front of our faces then proceed to apologize with a smirk. She shakes her head to her coworkers in front of our faces. I didn't hear their conversations but I'm pretty sure she were looking down on us because we weren't going to purchase something or because our questions were rather, 'annoying'. And I admit they were but whats the point of hiring someone if they are just going to do their job poorly. We end up purchasing a Macbook pro anyway because I desperately needed a new computer. So you've been warned, order online with Apple's official website rather than waste your time with these people.

Ziman Qazi

I bought phone from them today. This employee name ‘Dania’ I think, helped me a lot to choose between phones which I was confused to get. She was very helpful. She make my day.

Ziman Qazi

I bought phone from them today. This employee name ‘Dania’ I think, helped me a lot to choose between phones which I was confused to get. She was very helpful. She make my day.

Lenny

Great everyone working there are very nice and helpful

Alex C

It took about 20 minutes from asking "do you have the new apple pencil" to purchase and they pressured me into signing up for apple pay instead of just letting me use a damn debit card so I could leave and get on with my night

Josue Silva Jimenez

Too much people but good service

Praneeth Pasumarthy

Good and faster service. This place has 3 floors where you can check out the displays.

Stefaan Verhulst

Apple and Apple West 14th Street do not know what customer service means. They NEVER pick up their phone and so had to go back several times with a faulty battery (resulting from bad Apple manufacturing) to each time hear they could not fix it in time after having to wait a long period. They obviously assume that all their customers are desperate to talk to their so called "geniuses" and sit in their overcrowded fishbowls - If you care about your customers you should not expect them to be without laptop for more than a few days or you should replace them with a new product - especially if you cannot deliver quality products that work well beyond the first few months. Time to go back to other brands that are more reliable and have better customer service!

Stefaan Verhulst

Apple and Apple West 14th Street do not know what customer service means. They NEVER pick up their phone and so had to go back several times with a faulty battery (resulting from bad Apple manufacturing) to each time hear they could not fix it in time after having to wait a long period. They obviously assume that all their customers are desperate to talk to their so called "geniuses" and sit in their overcrowded fishbowls - If you care about your customers you should not expect them to be without laptop for more than a few days or you should replace them with a new product - especially if you cannot deliver quality products that work well beyond the first few months. Time to go back to other brands that are more reliable and have better customer service!

Sara Swinehart

Awesome location, staff exceeded my expectations with their help. Thanks guys!

Dasha Merkulova

Never have anything in stock , can’t fix stuff, have to send it out and wait for a week or so. Went there 5 times and every time had to go somewhere else. Why to bother and have a store where you can’t buy products?

Dasha Merkulova

Never have anything in stock , can’t fix stuff, have to send it out and wait for a week or so. Went there 5 times and every time had to go somewhere else. Why to bother and have a store where you can’t buy products?

gloria kennedy

Lots of good stuff

gloria kennedy

Lots of good stuff

Jonathan Baltus

Helpful people. Beautiful store.

Felipe Pedrosa

×××Update 22July2018××× The genius staff that helped me was great 5 stars for her, but Apple store sucked overall. Not a single drop of water was ever dropped on that MacBook Air, yet Apple store wanted to charge me 750 dollars (plus tax) to fix something worth less than 750 dollars. Horrible product support. Also my appointment started 20min later than the scheduled time. Validates my decision to dump Apple and get a Google product. Your product is expensive. You have over a hundred billion dollars laying around in cash, either do something good for customers without piling even more cash or do something good to the world. ×××××××××××××××××××××× Staff friendliness isn't the forte here, but they're quite efficient, every time I've been here they were fast and helped me be out of there ASAP.

vidit aggarwal

I went to the apple store to figure out to find if I should get iPhone 11 or pro. I couldn't find a difference in the screen and wanted help from apple geniuses. And they couldn't have been lazier. I asked one guy he said, oh the difference is in front of you. I thought ok maybe he is one of those but then other guy didn't even bother to move when I asked for help. I had to go towards him. Overall I met the two geniuses at this apple store

Agatha C. Melvin

Staff are always helpful. Courses available for Apple products.

C Ro 2 Lift Off

Beautiful store but workers here are very zombie-like. They only look at you like why are you here? I've read previous reviews here and felt like other people have to same problem. Strange!

Bendy And His Friendzzz

Beautiful store but workers here are very zombie-like. They only look at you like why are you here? I've read previous reviews here and felt like other people have to same problem. Strange!

Just Judith

Great service. In & out in about 30 min? Maybe 40. But, the atmosphere is chill so time passes quickly. And the reps are moving efficiently. So, I never feel like I'm wasting time.

Keith Hyman

Apple 14 street NYC I came in for my genius appointment for a recurring issue with my AirPods. An associate came over and when I explained my issue he suggested that a reset should be done. I insisted that the issue was deeper then that and the notes should show on the previous swapped pair. He suggested to leave it to charge for 15 minutes then he walk away. I waited about 40 minutes before I walk over to someone and asked if a manager was available. It seemed as if the associate forgot about me sitting there. No one gave me their name and I was completely disappointed as an Apple enthusiast. I feel like if I was discriminated against because everyone was being helped and I was completely forgotten about. Responsible Associates: Henley Mark

ELIZABETH Botros

Friendly AND people here actually know what they are doing. Great stop for all Apple needs. Classes too.

Junior Rivera

Always on time.

Salomon Flores

The Chelsea market ,fancy plce

Steve Fox

Lovely. I was taught sooooo much by the hearing and vision empared employee

Archer Yo!

The overall layout is very simple and straightforward. Also, the employees are very helpful and really know about the products well. I was in and out in about 5-10 minutes. Would go again!

Archer Yo!

The overall layout is very simple and straightforward. Also, the employees are very helpful and really know about the products well. I was in and out in about 5-10 minutes. Would go again!

Gerry Dieffenbach

Very simple problem they helped us with quickly and were very nice

Gerry Dieffenbach

Very simple problem they helped us with quickly and were very nice

Rodrigo Toledo

I'm an Android guy but the store is a good place to visit.

Yuliya Sheflyand

Went to the store last night to upgrade my Apple Watch. And here is the conversation I had with their sales person: Me: Is this the latest model? SP: no pause Me: Do you have the latest model here? SP: yes pause Me: Where? SP: on the other side of the counter Me: Is it compatible with the Strava app? SP: You are the second person asking me that pause Me: And? SP: I don't know He barely looked away from his phone screen while this conversation happened. I left. Selling my Apple Watch (Series 2). And seriously considering switching from all Apple products I currently own.

Yuliya Sheflyand

Went to the store last night to upgrade my Apple Watch. And here is the conversation I had with their sales person: Me: Is this the latest model? SP: no pause Me: Do you have the latest model here? SP: yes pause Me: Where? SP: on the other side of the counter Me: Is it compatible with the Strava app? SP: You are the second person asking me that pause Me: And? SP: I don't know He barely looked away from his phone screen while this conversation happened. I left. Selling my Apple Watch (Series 2). And seriously considering switching from all Apple products I currently own.

Katherine

iPhone-less than one year old, the image was shaky on my phone, brought in to check out the issue. Thought it would be covered. Too naive, or too good to be true. the genius told me 162 dollars because there was a tiny crack on the phone. The phone is less than one year old.

Alex Koronec

Great place to go for service and information. You quickly get the chance to ask for service and are pointed out to which area that can help with your purchase or problem

Peter Pantera

Clean all glass structure, 3 floors, set in the upbeat and hip Meatpacking District of Manhattan. The apple staff is helpful and usually responsive to all questions about your Apple products. Greeters will guide you to the floor or location where you'll be best helped. Gets crowded after work and weekends! Classes are difficult to hear at peak times (evenings), although the instructors are super helpful and very knowledgeable.

Peter Pantera

Clean all glass structure, 3 floors, set in the upbeat and hip Meatpacking District of Manhattan. The apple staff is helpful and usually responsive to all questions about your Apple products. Greeters will guide you to the floor or location where you'll be best helped. Gets crowded after work and weekends! Classes are difficult to hear at peak times (evenings), although the instructors are super helpful and very knowledgeable.

Terry Allen

Great store and very helpful staff in location! "Apple Inc. is an American multinational technology company headquartered in Cupertino, California, that designs, develops, and sells consumer electronics, computer software, and online services. It is considered one of the Big Four of technology along with Amazon, Google, and Facebook.[6][7] The company's hardware products include the iPhone smartphone, the iPad tablet computer, the Mac personal computer, the iPod portable media player, the Apple Watch smartwatch, the Apple TV digital media player, the Apple AirPods wireless earbuds and the HomePod smart speaker. Apple's software includes the macOS, iOS, iPadOS, watchOS and tvOS operating systems, the iTunes media player, the Safari web browser, and the iLife and iWork creativity and productivity suites, as well as professional applications like Final Cut Pro, Logic Pro, and Xcode. Its online services include the iTunes Store, the iOS App Store, Mac App Store, Apple Music, Apple TV+, iMessage, and iCloud. Other services include Apple Store, Genius Bar, AppleCare, Apple Pay, Apple Pay Cash, and Apple Card. Apple was founded by Steve Jobs, Steve Wozniak, and Ronald Wayne in April 1976 to develop and sell Wozniak's Apple I personal computer, though Wayne sold his share back within 12 days. It was incorporated as Apple Computer, Inc., in January 1977, and sales of its computers, including the Apple II, grew quickly. Within a few years, Jobs and Wozniak had hired a staff of computer designers and had a production line. Apple went public in 1980 to instant financial success. Over the next few years, Apple shipped new computers featuring innovative graphical user interfaces, such as the original Macintosh in 1984, and Apple's marketing advertisements for its products received widespread critical acclaim. However, the high price of its products and limited application library caused problems, as did power struggles between executives. In 1985, Wozniak departed Apple amicably and remained an honorary employee,[8] while Jobs and others resigned to found NeXT.[9]"

Eva Kaufman

Very helpful and friendly. Go early in the morning

Gary Harmission

Excellent service and this is the great store for apple products and accessories. I would highly recommend to everyone without hesitation.

Johnny Danger

Polite and efficient. Just about everything you would hope for out of their Genius Bar

Joshua Dorfman

It is a really great store! With really great employees! They are always ready to help you, when you have a question or concern. Their tech support is #1. No matter what issues you are having... they can help you fix them! It’s also just a really nice place to hang out! The building itself is really nice also!

Alex Dubuc

Terrible service, and more often than not can't even help with your actual issues. The only thing that store is good for is selling you expensive devices that they can't support when they break.

Reynaldo Morales

HORRIBLE CUSTOMER SERVICE! So many red apple shirts but no one seeming willing to help. Even after asking for help (from ppl who appeared to be free) we were told "blank will help u shortly". Guess we have different definitions for what "shortly" means. Don't see myself going back there.

Reynaldo Morales

HORRIBLE CUSTOMER SERVICE! So many red apple shirts but no one seeming willing to help. Even after asking for help (from ppl who appeared to be free) we were told "blank will help u shortly". Guess we have different definitions for what "shortly" means. Don't see myself going back there.

Shpongled

I thought on bying iPhone 6s no luck. Is too old maybe I should buy better ,one day when I have more money. ;)(;

Barbora Veselá

Super nice staff!

Barbora Veselá

Super nice staff!

Alex Aronovich

Rude and unhelpful employees, especially at the Genius Bar.

Nathaniel Johnson

Amazing amazing amazing... Even if you don't know what you need, they got you. Go, ask questions, browse, lounge...

Mr XP

Showroom downstairs does not have all products available and also with inattentive service staff. Not a pleasant store experience at 5jis pretty store.

Valerie Star

I was beyond pleasantly surprised by the amazing customer service that I received from K.Hutch at the 401 w 14th St. Apple store today. Hutch went above and beyond to help me resolve my broken phone. I unfortunately had been attacked by a crazy person a few weeks ago and during the altercation my phones screen had cracked. The police told me that I would have to file a civil suit to try and get compensated but the man was homeless and I knew that would be pointless. So, while I was at the Apple store I asked Hutch if there was anyway that Apple would comp the charge to replace the screen since I had the police report. Hutch was awesome and spoke with the manager who agreed to cover the cost of fixing my phone. Thanks a million Apple/Hutch for your amazing customer service!

Jake Fishkin

Like any other Apple Store, the location was immaculate, clean, and seemingly well staffed; however, the Genius Bar was very backed up and wasn’t able to take me at my appointment time, and as a result I had to wait around for a while. With that said, if this Apple store is convenient for you, you’re really not going to be disappointed coming here to get done whatever you need to do.

Kevin Costa

Very long lines. I was treated well until things started to go wrong. Weak WiFi connection so couldn’t transfer over my iPhone wirelessly... this is a tech company that should be able to handle people downloading and transferring software... it’s one of the things the company does! Would not go back, especially since I’m coughing up an arm and a leg to be strung along. Bad experience.

Kevin Costa

Very long lines. I was treated well until things started to go wrong. Weak WiFi connection so couldn’t transfer over my iPhone wirelessly... this is a tech company that should be able to handle people downloading and transferring software... it’s one of the things the company does! Would not go back, especially since I’m coughing up an arm and a leg to be strung along. Bad experience.

amitoz Sdeol

Don't come in late for an appointment. Even couple minutes late, you would have to make a new appointment, I had to wait 30 min just to make a new appointment.

amitoz Sdeol

Don't come in late for an appointment. Even couple minutes late, you would have to make a new appointment, I had to wait 30 min just to make a new appointment.

ÖMER ÇALIŞKAN

crowded but good service, average 15 inutes to wait

Joseph Esposito

Good service..Very nice ppl...

Joseph Esposito

Good service..Very nice ppl...

Sumeet Varma

Good collection of apple products

Sumeet Varma

Good collection of apple products

Marcos Mirabal

Made an appointment to pick up Iphone 11 which was purchased in advance online and still had to wait about an hour on line. What was the point of having to make an appointment and committing to come in at a specified time?

Michael Cohen

Went here for a battery swap. Great area, helpful people. Replacement took around 3 hrs, which was longer than expected but they do it right.

George Fleming

Good customer service and expensive.

George Fleming

Good customer service and expensive.

moe v

Apple West 14th Street, is typically busy, they do have working displays, and helpful associates. So definitely stop by.

Lin Xu

Went to get my iPhone repaired. Very friendly staff and provided effective solution.

Vladimir Doroshenko

Customer service is super quick and efficient, have been here a several times with my phone broken, AirPods broken. Everything was fixed in less than 2 hours. Shout out to Tristan memorable member of the, helped me out big times not even once!

luis gomez

Great customer support but pricey products. Your buying the name Apple the feature on the devices are limited. I prefer Android devices & regular PC for the versatility and storage capacity.

luis gomez

Great customer support but pricey products. Your buying the name Apple the feature on the devices are limited. I prefer Android devices & regular PC for the versatility and storage capacity.

Aub Driver

This is a flagship store and has tons of product and Apple specialists.

Lauren Neri

Wish I could give this Apple store no stars absolutely unprofessional, no product knowledge and absolutely no help at all. Employees are very rude. If you want to buy anything this is not the store. You’ll receive terrible customer service and stares, that will leave you feeling as if asking a simple question was a crime. Do yourself a favor and try any Apple store you’ll get nothing from this one.

M. Craft

Genius, Adam, erased my phone without my permission & without backing it up. Lost all of my messages and the Manger, Carl, did absolutely nothing but gaslight the situation. Claimed he would be in touch to resolve the issue, never called me nor returned my messages.

Evgenii Prosk

I went to return my MacBook Pro because I found a better deal for different storage option. Kyle was very nice and prepoused to match the deal, in 10min I was walking out with a new MacBook Pro and on top of that I got $200 gift card. Thank you Kyle, great customer service.

regina savory

Customer service was amazing

Arin Canbolat

Had a battery replaced in my iPhone. Went first thing in the morning and was very easy and efficient. Phone was ready one hour later. Better than other stores in the city for customer service and speed of service.

Ting-Hsin Wang

If you want to see any apple product. Here is the place to be.

Michael Rickicki

Great people but horrible company. I've now been without a phone for over 3 weeks due to apple's incompetence. Feel bad for the employee who tried to help. Sending my phone away for the 3rd time. Let's see if they fix it.

Bryant Williams

Brought an Apple watch the staff here is very nice

morrrise park

It's unfortunate that the business "pro" here, Named Matt seems to be so full of himself that he talks down to customers and feels that the customers needs don't take precedence. I"m embarrassed that this person is on staff and they have the nerve to ask me my zip-code when I'm coming in to establish a business relationship. Very unprofessional attitude. No one followed up which shows a deliberate disregard for the customer. They should speak less and listen more attentively.

Jesus Ur

Very professional and were able to help with my cells issue

Jesus Ur

Very professional and were able to help with my cells issue

David Kwak

Beautiful location, and staff were very quick, responsive and intelligent.

Kamilah Wallace

They are receiving 3 stars because I was able to get help when I walked into the store but I did feel a little uncomfortable speaking with the young lady that was assisting me. I felt like I was in an interrogation instead of purchasing an item.

Jeff Persaud

This Apple Store is really great when it comes to customer service. They got 3 levels, each with something different (e.g 1st floor is all about the products). Asked one of the reps to help me with an iPad that got stuck booting up. After setting me up with an Apple Genius, took them about 10 minutes to get to me and diagnose my issue. Their level of customer service is absolutely great. If anyone is looking to purchase an iPhone or any Apple products, I would recommend this store.

Jeff Persaud

This Apple Store is really great when it comes to customer service. They got 3 levels, each with something different (e.g 1st floor is all about the products). Asked one of the reps to help me with an iPad that got stuck booting up. After setting me up with an Apple Genius, took them about 10 minutes to get to me and diagnose my issue. Their level of customer service is absolutely great. If anyone is looking to purchase an iPhone or any Apple products, I would recommend this store.

Marcus Boerger

I do not get Apple. The shops are always full, you always have to wait. Then they have like 3 laptops and they never carry any reasonable configurations. And since they are much always decline to repair anything and can hardly ever help more than any normal person can, what is their point?

Isaac Swain

Just brilliant!! Well it’s Apple so what else could it be! Very friendly and helpful staff! The store is well laid out and is easy to navigate.

Roman ZMLV

I don’t like this place. You don’t feel welcomed here

T

One of the least stressful manhattan apple stores, but still long lines and waits. Make an appointment before you go.

T

One of the least stressful manhattan apple stores, but still long lines and waits. Make an appointment before you go.

Gerald Tyson

Great place to visit and I had to fight for what I needed to get done with their customer care but we came out fine still one must be aware that they may sell you anything just to get it off the shelf

Andrew Forsyth

They have had my phone for repair 10+ days so far) on a recall model they will not give me a date my phone will be returned every time I call the store they refuse to put a manger on phone or tell me a date my phone will be returned and also they tell me to just come into store to speak to a manager. One call they said “buy a new one and return it when you get yours back” ... but won’t tell me when I’m getting mine back what happens if I did that and it comes back past 14days? I now own two iPhones? I have to say DO NOT GO TO THIS STOEE FOR REPAIRS! Horrible customer service! They just don’t care about you...

Andrew Forsyth

They have had my phone for repair 10+ days so far) on a recall model they will not give me a date my phone will be returned every time I call the store they refuse to put a manger on phone or tell me a date my phone will be returned and also they tell me to just come into store to speak to a manager. One call they said “buy a new one and return it when you get yours back” ... but won’t tell me when I’m getting mine back what happens if I did that and it comes back past 14days? I now own two iPhones? I have to say DO NOT GO TO THIS STOEE FOR REPAIRS! Horrible customer service! They just don’t care about you...

James Hickson

Service can take awhile schedule ahead if u need help from the genius bar

James Hickson

Service can take awhile schedule ahead if u need help from the genius bar

Beryl B

Service was excellent, in and out quickly and the surrounding neighborhood is well worth the visit to Apple as their are plenty of places to eat and shop. You have the Chelsea market right across the street from Apple as well as the high line just down the block toward the river.

Qianren Zhou

Repair service and pick up is pretty fast.

Dior Jay

They are literally inclined and trained to not replace your items, specifically MacBooks. Won’t admit fault, and get you to pay personally anyway they can regardless of your warranty or the issue. I literally walked into another Apple store told them the same exact thing, the first offer out their mouth was to replace it, because clearly Apple was at fault.

Leonard Rapoport

Wow what an amazing store. Of course we love Apple and I remember my first Apple computer back in the early 1980's. I have been an Apple customer all these years and a visit to this AMAZING store was a treat. So many people, so many staff members looking to help you. This store is Amazing and is worth the visit for sure. Just got my new iWatch 4, own a iPhone 8+ and work on my 27" IMac Computer.

Louis Huerta

Unfortunately it is closed by 9 pm after arrived there for 5 minutes left. Sigh

Michael Philip Kaufman

Great service at the Genius Bar (and short wait for a Saturday evening walk-in)

ADreviews76

need data recovery and the so called genius says is impossible go to luis rossman group or i pad rehab they know what they are doing don't be a sheep

Robert Mcknight

The staff at Apple are always fantastic

Robert Mcknight

The staff at Apple are always fantastic

Kevin Lee

Probably the worst experience at an Apple store. Not only I had to wait 30 minutes just to purchase a phone, the salesperson runs off to another customer when I just needed 5 minutes to get an access to an icloud. Very unhelpful and unprofessional. Never going back. Go to a different store.

Kevin Lee

Probably the worst experience at an Apple store. Not only I had to wait 30 minutes just to purchase a phone, the salesperson runs off to another customer when I just needed 5 minutes to get an access to an icloud. Very unhelpful and unprofessional. Never going back. Go to a different store.

Dicken Doe

Nice building, swanky suburb and friendly door security. But basically the usual array of overpriced Apple stuff, don't make a special trip

Dicken Doe

Nice building, swanky suburb and friendly door security. But basically the usual array of overpriced Apple stuff, don't make a special trip

James Judd

Awesome Service, clean environment, amazing staff. Sometimes, purchasing an Apple product is worth the extra cost for these guys in the store. they check you in and put you somewhere comfortable while you get whatever help you need. oh and if you need to repair a phone. avoid taking it you one of those third-rate places. they repair it here at at very reasonable comparison cost and sometimes cheaper.

Craig Fairhurst

Very fast service good people great products

Craig Fairhurst

Very fast service good people great products

FRESHTRACKS Consulting

We didn’t need anything here today but we happened to walk by this location and had to stop in to see it. There’s a really cool glass staircase we had to walk up just for the fun of it. Brace yourself when you get to the 3rd floor was quite HOT so we left right away.

Fernando Gómez-Baquero

It's a nice store and not as full as other ones.

TOLULOPE ONAGBOLA

Lovely staff service

TOLULOPE ONAGBOLA

Lovely staff service

Ben Kreisberg

Store is very clean and presentable like any Apple store. Was very frustrated because I tried making a purchase using a Visa gift card I received and they cant just scan the card like any other store, they had to call up Visa enter all the numbers and wait for the balance. The whole ordeal took an extra 15 min. Word of advice.. only pay with an Apple gift card. Dont attempt any others unless you have time to spare.

Ben Kreisberg

Store is very clean and presentable like any Apple store. Was very frustrated because I tried making a purchase using a Visa gift card I received and they cant just scan the card like any other store, they had to call up Visa enter all the numbers and wait for the balance. The whole ordeal took an extra 15 min. Word of advice.. only pay with an Apple gift card. Dont attempt any others unless you have time to spare.

Lisa Teiger

Convenient location. And helpful staff. I go there to charge my computer and use their free fast internet and free. Clean bathroom

Joshua Thomas

No complaints. I was seen quickly. Helpful employees.

Jasmine Santana

Extremely helpful staff. Always a fantastic experience. My go-to for Final cut pro queries

Jasmine Santana

Extremely helpful staff. Always a fantastic experience. My go-to for Final cut pro queries

Emilie Deschamps

I've had good luck at this location. YES, you might wait a while to speak to someone but they are always helpful when you do. Today I was helped by a woman named Michelle and she was WONDERFUL. Super helpful, honest, and direct. Thank you.

Emilie Deschamps

I've had good luck at this location. YES, you might wait a while to speak to someone but they are always helpful when you do. Today I was helped by a woman named Michelle and she was WONDERFUL. Super helpful, honest, and direct. Thank you.

New York city Vlogs

Excellent service good people

kenny greene

I was very disappointed in the way this store doesn't fully support products like the beats headphones I purchased because I didn't have a receipt . The power beats headphones I purchased through no fault of my own microphone stopped working. The music was playing but I couldn't call anyone on the phone because the microphone wasn't working.

Yevgeny Matusovsky

One of my favorite Apple stores.

kenan kajtezovic

Waited over an hour to see a technician just to find out my Macbook Pro has major issues (turns on but does not work) after a year of service. Costs me over $400 to fix the problems that Apples poor product design is responsible for.

kenan kajtezovic

Waited over an hour to see a technician just to find out my Macbook Pro has major issues (turns on but does not work) after a year of service. Costs me over $400 to fix the problems that Apples poor product design is responsible for.

Joseba Mendivil

The store wasn't particularly busy but still took me a good 5 minutes to find someone to talk to, who then added me to a virtual queue and had to wait about 15 minutes to finally manage to talk with someone to buy the phone I wanted to buy. The staff was helpful and nice, but the whole experience was slow and cumbersome. I will keep buying online...

John Kronwitt

Food is fantastic great service

David Romeo

"Genius" Bar RIP-OFF - Don't go there for REPAIR! I was told my Mac Air was toast just because of a keyboard spill. They told me it will be nearly $400+ to replace and that it would be better to get a new one. This all turned out to be pure Bull$hit! I had a full keyboard repair by a place on 8th ave/Midtown and I'm back up and running for $149. DO NOT EXPECT APPLE TO HELP WITH REPAIRS, THEY JUST WANT TO SELL SOMETHING NEW! THEY DON'T KNOW HOW TO FIX ANYTHING.

Louie Velez

Great place just to visit and explore the tech. Staff is super helpful. There are no wrong questions. Ever. They even have classes for newbies and old tech heads alike. You can always learn something here.

Eric Griffis

McDonald's has better customer service. Its a challenge to even be seen by someone to pick up something you paid for. If you have a problem, they could care less and just say to call Apple customer service.

Leweleanor McNeely

Am not nor have i ever been lulled into this universe and continue to await their civic engagement supported by moral authority.....as i remind whoever will listen ....in the end ALL THAT APPLE MONEY didnt cure what ailed Mr Jobs...

Leweleanor McNeely

Am not nor have i ever been lulled into this universe and continue to await their civic engagement supported by moral authority.....as i remind whoever will listen ....in the end ALL THAT APPLE MONEY didnt cure what ailed Mr Jobs...

Business Hours of Apple West 14th Street in New York

SUNDAY
10AM–8PM
MONDAY
9AM–9PM
TUESDAY
9AM–9PM
WEDNESDAY
9AM–9PM
THURSDAY
9AM–9PM
FRIDAY
9AM–9PM
SATURDAY
9AM–9PM

PHONE & WEBPAGE

Apple West 14th Street en New York
View Phone Number
View WebPage

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