Reviews of Apple Upper West Side (Computer Repair)

Sandeep Sagar

40 minutes wait time. Dont want to give even one star.

Sandeep Sagar

40 minutes wait time. Dont want to give even one star.

Rob Van Horn

They are the most unprofessional and unhelpful staff I have ever worked with. Tried to pick up my phone that was ordered at an Apple store in CA. The guy couldn’t find the order, told me to find the email confirmation and just walked away. Had to get back in line and do the same thing again, showed him the email, he said he couldn’t find it in the system refused to help and walked away again. I expected more from Apple... will cancel and get a droid at Costco.

Rob Van Horn

They are the most unprofessional and unhelpful staff I have ever worked with. Tried to pick up my phone that was ordered at an Apple store in CA. The guy couldn’t find the order, told me to find the email confirmation and just walked away. Had to get back in line and do the same thing again, showed him the email, he said he couldn’t find it in the system refused to help and walked away again. I expected more from Apple... will cancel and get a droid at Costco.

Nicole Keith

Nice and friendly

CRR Productions

My favorite Apple store in the city!! Great staff and good attention in your needs!!! Fast and very comfortable!!

alexis hill

Good service but it seems like the store representatives are very much new and they do not know what they're doing almost everyone looks like it's their first day on the job

alexis hill

Good service but it seems like the store representatives are very much new and they do not know what they're doing almost everyone looks like it's their first day on the job

PAPA OPPONG BEDIAKO

Store manager Nathan was super nice and awesome when I tried to get my Apple Pencil fixed. He went back and gifted me a brand new one and stated his support for art and artists. So kind. I’ll never forget that gesture! Love this place!

Rafael Aaron

Very big store with a cool design. The service was slow in order to repair my devices. The guy who attended me was very kind though.

Nicolas Steegmann

I ordered and only went in for pick up. Took them over 40 minutes to give me my item and it was a Tuesday afternoon... Terrible organization at that store

Nicolas Steegmann

I ordered and only went in for pick up. Took them over 40 minutes to give me my item and it was a Tuesday afternoon... Terrible organization at that store

Najai Dietz

I went yesterday to participate in their trade in deal and it went awesome. I had a complicated situation going on with my phone and each employee that I was with helped me patiently and kindly! It was a longer wait because they were busy on a Friday but all in all I was very happy with my experience.

Allison H

I went to Apple Upper West Side because my MacBook Pro that is 14 months old just stopped working. I was using my laptop for school work and the screen just went black and never turned back on. I made an appointment with Apple Tech over the phone and I went into the store and I could not have had a worse experience! The Apple Technician came over to me and had an attitude from the start. He was running diagnosis on my laptop and not telling me what he's doing or the results of the diagnosis. All of the sudden he says its going to be $475 plus tax, without even telling me what was wrong! I ask him how they came up with this price, what is actually wrong with my laptop, and that it is clearly a manufacturing problem so why am I paying for this. He basically tells me that since I didn't get Apple Care I'm screwed and making there product look bad by saying repairs like this are bound to happen. I tell him that I am a college student with online classes so besides the money, I can't be out of a laptop for a week, he continues to tell me that he is a student as well. Why he would even bother saying that is beyond me, but again he tells me that I'm screwed. So of course I start getting upset and he got a major attitude with me and starts laughing with his coworker across the table! How unprofessional can these Apple Techs be! Whoever trained them in customer service should be fired because they are terrible. So finally I just give up and I ask them to just fix the stupid laptop. It is repaired much faster than I thought so I go to the Apple store to go pick it up. I get there and the lady is very nice because I had already complained to them over the phone about my terrible experience. So when they ask me to pay I told them my situation and how I thought it was unethical for me to pay because this was clearly a manufacturing problem, so they tell me to call a number, they talk to the store manager and I didn't end up paying for it. The store manager was nice about it and I went on my way. One week later my computer breaks, again!! I call them and they tell me I need to make an appointment, when I was just there. I had now spent so much time calling them, traveling by subway and bus, waiting for the technician and your telling me I need an appointment!?!?! However, I decide not to go back to the Upper West Side because it was such a poor experience. I end up going to the Apple by Central Park, I waited forever, but the same experience of rude, unprofessional technicians that laugh when you express your concerns. Absolutely ridiculous that this is how Apple trains there technicians. @MicrosoftSurfaceLaptop where you at?? I will not be purchasing another Apple product until I get an actual apology from this company. It is such a shame because I have loved Apple for such a long time, but these products aren't amazing anymore, and on top of it the customer service stinks!

Allison H

I went to Apple Upper West Side because my MacBook Pro that is 14 months old just stopped working. I was using my laptop for school work and the screen just went black and never turned back on. I made an appointment with Apple Tech over the phone and I went into the store and I could not have had a worse experience! The Apple Technician came over to me and had an attitude from the start. He was running diagnosis on my laptop and not telling me what he's doing or the results of the diagnosis. All of the sudden he says its going to be $475 plus tax, without even telling me what was wrong! I ask him how they came up with this price, what is actually wrong with my laptop, and that it is clearly a manufacturing problem so why am I paying for this. He basically tells me that since I didn't get Apple Care I'm screwed and making there product look bad by saying repairs like this are bound to happen. I tell him that I am a college student with online classes so besides the money, I can't be out of a laptop for a week, he continues to tell me that he is a student as well. Why he would even bother saying that is beyond me, but again he tells me that I'm screwed. So of course I start getting upset and he got a major attitude with me and starts laughing with his coworker across the table! How unprofessional can these Apple Techs be! Whoever trained them in customer service should be fired because they are terrible. So finally I just give up and I ask them to just fix the stupid laptop. It is repaired much faster than I thought so I go to the Apple store to go pick it up. I get there and the lady is very nice because I had already complained to them over the phone about my terrible experience. So when they ask me to pay I told them my situation and how I thought it was unethical for me to pay because this was clearly a manufacturing problem, so they tell me to call a number, they talk to the store manager and I didn't end up paying for it. The store manager was nice about it and I went on my way. One week later my computer breaks, again!! I call them and they tell me I need to make an appointment, when I was just there. I had now spent so much time calling them, traveling by subway and bus, waiting for the technician and your telling me I need an appointment!?!?! However, I decide not to go back to the Upper West Side because it was such a poor experience. I end up going to the Apple by Central Park, I waited forever, but the same experience of rude, unprofessional technicians that laugh when you express your concerns. Absolutely ridiculous that this is how Apple trains there technicians. @MicrosoftSurfaceLaptop where you at?? I will not be purchasing another Apple product until I get an actual apology from this company. It is such a shame because I have loved Apple for such a long time, but these products aren't amazing anymore, and on top of it the customer service stinks!

Michael Pimentel

It was nice but it definitely wasn't no Samsung

Michael Pimentel

It was nice but it definitely wasn't no Samsung

Bruce Kushnick

Terrible customer service. After 3 hours with 3 different tech people online. I went into the Apple Store on Broadway and waited for an hour and a half and two more service people, to be told I needed my original receipt from Jan 2015. Warning to all Verizon customers your seven page contract is not good enought for apple to look at your phone. Apple sucks.

Anthony Castanon

Great store. Looks beautiful, customer service is very friendly and timely

Anthony Castanon

Great store. Looks beautiful, customer service is very friendly and timely

Andrew Timosca

This Apple store is very similar to other apple stores. Employees are very happy to help you out and they don't bother you unless you go to them or you look like you need some assistance. Layout of the store is spacious so you can easily try out the newest iPhone and whatnot. I had dropped my MacBook for a repair and the turn around was very quick. Your mileage may vary on that depending on the issue you might have though. No public bathroom in case you were wondering.

Aniko Magyar

Wait-times reasonable (though pre-orders through Apple’s website are always preferable). Staff friendly and knowledgeable, though it is hard to discern who is staff since their uniform is just an ordinary t-shirt. Storefront uses nice modern architecture and wide-open floor space below ground-level.

Megan Arazi

The architectural space is a pleasure to step into, if only that, without buying or repairing anything. I've been twice to get my headphones fixed. For anything diagnostic or broken, the "Genius Bar" is downstairs. You can get downstairs by using the spiral glass stairway, or by elevator. This store is wheelchair, and stroller, accessible with ample room to move through the room and between tables. The staff are personable, knowledgable, and it seems that they truly care about the product, and helping to get the product up and running for you again. The process downstairs is very organized. A portion of the staff rove around with their tablets, able to look up a name for a reservation, or pick up. Reservations are a must! You can make a reservation online or in person. Expect that your appointment will have to be scheduled 2-3 days from the date you make the appointment. When you arrive for your appointment you will be told to sit at one of the many large tables. A few minutes later a "Genius" will come to you with their tablet and try to diagnose the issue. If the problem cannot be addressed at the store, the person helping you will explain the next step options, which will include sending it away for repair. The Apple store is not equipped to do anything invasive (like taking things apart). This is a downside for me, as they certainly seem to have the space for it! Off site diagnosis, and repair, can take up to 2 weeks to come back for pickup at the store. Similar system applies to pickups: present government issued identification; give name, and tell staff member that you're there to pick up a repaired item. Wait and, hopefully, leave happy!

Megan Arazi

The architectural space is a pleasure to step into, if only that, without buying or repairing anything. I've been twice to get my headphones fixed. For anything diagnostic or broken, the "Genius Bar" is downstairs. You can get downstairs by using the spiral glass stairway, or by elevator. This store is wheelchair, and stroller, accessible with ample room to move through the room and between tables. The staff are personable, knowledgable, and it seems that they truly care about the product, and helping to get the product up and running for you again. The process downstairs is very organized. A portion of the staff rove around with their tablets, able to look up a name for a reservation, or pick up. Reservations are a must! You can make a reservation online or in person. Expect that your appointment will have to be scheduled 2-3 days from the date you make the appointment. When you arrive for your appointment you will be told to sit at one of the many large tables. A few minutes later a "Genius" will come to you with their tablet and try to diagnose the issue. If the problem cannot be addressed at the store, the person helping you will explain the next step options, which will include sending it away for repair. The Apple store is not equipped to do anything invasive (like taking things apart). This is a downside for me, as they certainly seem to have the space for it! Off site diagnosis, and repair, can take up to 2 weeks to come back for pickup at the store. Similar system applies to pickups: present government issued identification; give name, and tell staff member that you're there to pick up a repaired item. Wait and, hopefully, leave happy!

Yeun Kim

Don’t go this store! I had a horrible service yesterday. The genius staff was so rude and didn’t listen me. Even the manager was more rude and terrible. My macbook pro’s display was completly dead without any physical damage. I needed repair service for dead display under my warrenty. They kept saying I have to pay $670 to replace the display. But my macbook has no physical demage and it is only 6 month old! The rude staff and manager said I did something accidential thing on my display. They didn’t believe what I was saying. Worst customer service in my life!

Yeun Kim

Don’t go this store! I had a horrible service yesterday. The genius staff was so rude and didn’t listen me. Even the manager was more rude and terrible. My macbook pro’s display was completly dead without any physical damage. I needed repair service for dead display under my warrenty. They kept saying I have to pay $670 to replace the display. But my macbook has no physical demage and it is only 6 month old! The rude staff and manager said I did something accidential thing on my display. They didn’t believe what I was saying. Worst customer service in my life!

Mr. Dank

Came here to pick up an iPhone for a customer. Your staff is great, a bit upset that I had to wait, but the good new is that my Samsung Note 8 has more features and benefits than all your products combined. Like my multi- split screen feature and pen that comes automatically with my phone. Go TEAM ANDROID!

Blue Print

Excellent The best Apple store in New York City

Jennelle Rivera

Very helpful staff and short wait times.

Rhianna Helton

This Apple Store is top notch!!!! The most friendly staff who manage to be both professional and personable too! So helpful and knowledgeable:) I’ve had a stress free, marvelous experience every time I’ve visited. Best Apple location in NYC!

Patricia Williams

Keith, Fashion & Kate were incredibly helpful and solved my problems with my Ipod. Knowledge, patience and nice personalities made it a great experience for me.

Patricia Williams

Keith, Fashion & Kate were incredibly helpful and solved my problems with my Ipod. Knowledge, patience and nice personalities made it a great experience for me.

Sanjay Dawar

Alive and sensitive to need of the customers !

Sanjay Dawar

Alive and sensitive to need of the customers !

Susan N

Made an appointment and still had ti wait 30 minutes. No organization or directions. You need to glad down some poor souls in an apple tee shirt. I was told I was sitting at the wrong table to wait. I have never found an apple location w good customer service. Luckily the person that finally helped me seemed to have a clue and fixed.my issue. Overall, not a good experience. Over an hour to fix something simple.

Damionn Sutter

don't go there. They well sexel you. There i know i see them do not go

Damionn Sutter

don't go there. They well sexel you. There i know i see them do not go

David Luftig

Great service great information. However make your genius bar appoint well in advance. To get time you want might require more than 1 day in advance.

Gray Skinner

Really great service and staff, truly impressed. They manage a huge number of support cases a day and maintain a positive and helpful attitude. Employee I worked with genuinely seemed like he wanted to be there helping me, refreshing retail experience and would recommend anyone to visit for shopping or service. Will be back there again soon.

JoAnn Banks

The Apple people are lovely, but if you have a problem, the wait for help is extensive! Genius bar slots were over a week out, & I couldn't even just drop my computer for repair. Not set-up that way. Went into a 3 hour wait to just drop it off!

JoAnn Banks

The Apple people are lovely, but if you have a problem, the wait for help is extensive! Genius bar slots were over a week out, & I couldn't even just drop my computer for repair. Not set-up that way. Went into a 3 hour wait to just drop it off!

Petrit Kuka

Never a line to check out. Lots of equipment for everyone. Clean and spacious.

Petrit Kuka

Never a line to check out. Lots of equipment for everyone. Clean and spacious.

Joe Fostano

Well, i guess it’s nice to know it’s not just My phone, lol.

Oliver Murphy

This Apple Store near Lincoln Center is a great place to go get your phone or computer replaced, buy a new phone, got a new phone case, and to do other things. The Apple staff is friendly, and very helpful. They know what they have to do. The store is in a very convenient place, which is near a subway station, and near Lincoln Center.

Oliver Murphy

This Apple Store near Lincoln Center is a great place to go get your phone or computer replaced, buy a new phone, got a new phone case, and to do other things. The Apple staff is friendly, and very helpful. They know what they have to do. The store is in a very convenient place, which is near a subway station, and near Lincoln Center.

Ieshia Sheppard

I love this Apple Store location. Friendly, personable, knowledgeable staff. I’d absolutely recommend this location to a friend.

Tatiana Etienne

I was helped by David Morgan to purchase my Apple Products. He was so helpful and polite. I told him my specific needs and he addressed my concerns and questions respectfully. He did not try to sell me what I didn't need, which I really admire in him. Thank you for such a wonderful experience!

Eddie Hayes

Typical big apple store impressive architecture and funky styling. However it's just to slow

Tony Morales

Very efficient.

Tony Morales

Very efficient.

Istvan T

Mostly the high-minded attitude from some bearded, nameless drones. ‘There is a special queue ’ ridiculously means you need to wait 20 minues till somebody tell you if the thing you are looking for have in stock. Also can’t ask the right questions.'Where do you want to use your phone?I' After seeing my confused face: 'Like I live in the United States, where do you live?' I live in NYC dumpass. Oh, because of my accent I should have known the rep is implying oversea usage, not trying to know if it’s business or personal. Such an ignorance. So, Apple’s business as usual attitude, nothing unexpected. Oh, after that statement I walked out from the store. Didn’t want to be a part of that special queue.

U-roy Felix Agboli

I love this branch of Apple store a lot. It’s so cool and colorful. I was here today and was really impressed with my shopping visit. The associates where very courteous and ever ready to attend to me. This store is pretty close to the road and can be easily noticed from a vehicle in normal traffic. There’s also wheelchair accessible entrance for the differently able.

Wilda Colon

Excellent, had the most knowledgeable experience the class helped me to understand more about the product I will be using. Thank you Wilda Colon Amen

J M

Rudest encounter ever. I didn’t even touch the door and he yelled we’re closed. Meanwhile standing here speaking with him, he’s pleasant with people of his skin tone.. A sign on the door would’ve been more considerate than him. Such nice encounter I recorded right! I didn’t receive such service.

chriz merkl

the most stunning apple store ever seen. And the last steve jobs designed himself.

Davis Foulger

Great service again.

Mia Doyle

Easy access and my visit took less than 10 minutes because enough of staff available and quick check out.

King Less

Very nice store. Everything is nice and neat, clean facility, very illuminated and the staff was friendly and quick helping me out. They have a lot of tech guys on the floor if you have any questions. This is two levels, the top has sales of all phone, tablets and computers. The bottom level has all the accessories and tech assistance you need. I believe you need to get a number to be helped but I went in to buy accessories, so I didn't need a number. It is a bit costly, but then again you are buying Apple products.

JustXacc

Got AirPods then got waves.

Michael Morris

Customer service was great

Jim Demetrios

Close to home. Always a pleasant experience. One of the reasons I always buy Apple products.

Anah Kim

I would give this store 10 stars if I could - Andreas, the store manager at this Apple store saved my life, he averted me from identity theft fraud and was very helpful in helping me to realize what was truly happening during my frantic state. He prevented me from making a bulk purchase at the store as he immediately sensed I was in danger and saved me from making a huge mistake. Instead of allowing me to make the purchase which would've benefited him, he was selfless and kind, watching out for me and took his time with me in order to make sure I was okay. He was an angel during the crisis and the interactions I saw between Andreas and his staff were also very positive. He was helpful to everyone he encountered along the way. All the staff at the store were also quick to provide assistance, as always. I can't thank you enough for saving my life Andreas @ Apple!

Jenny Jintian Lu

I wish I could have a great experience at the location where ppl would listen to you and be friendly. However, the “technicians” were so entitled and they were so focusing on information that I already knew even I had told them so. When I pointed out that they typed my name and email address wrong, the technician said she was just trying to “help”. That’s not trying to “help”, that’s not able to pivot and adapt to different workflows. Oh, one of the greeters refused to work with me in the middle of the inquiries and had to send someone else to assist without any explanation. So, overall, I don’t feel comfortable with the “help” they provided here.

Chris Macke

I brought in my Macbook Pro to repair the now infamous keyboard defect. The display was also exhibiting strange dark spots, but was told I'd have to foot the $600 bill for that. When I got it back, I should have turned the laptop over because it now has a large and deep gash on the bottom of the device. Apple, the quality of your products and service has deteriorated to unacceptable levels. I've been a loyal customer since 2003, having bought my first Mac Pro and Cinema Display from your SoHo store. All of my old computers still function. This laptop started falling apart in less than two years. It's going to be hard to justify your premium price next time around.

Joao Gomes

Nice store

Arin Canbolat

Very quick if you go first thing in the morning for the genius bar. Nice location and easily accessible.

Ciara Wardlow

Had to have my keyboard replaced and was assured that the repair would take 1-3 days. As a freelance writer, going without a laptop for any period of time is a huge hassle, but needs must, so after talking with a technician, I planned to drop my computer off on a Friday, and then scheduled various work deadlines around when my computer would be in the shop. Three days later, with no word about my laptop, I called the store and got nothing but excuses about an influx of repairs, etc. They had the audacity to tell me that I had been warned that the repair time could potentially be subject to change (absolute nonsense, as I inquired specifically about any potential timeline caveats due to the implications it would have for my work and was repeatedly reassured it would be 1-3 days). The rep I spoke with over the phone then offered to call me when my computer was repaired (as opposed to just an email) so I would know right away. Surprise surprise, they didn't keep their word on this either. When my laptop repairs were finally done and I went in to collect my computer, it ended up taking them 20 minutes just to grab my laptop from the back when there were more employees in the room than customers. Absolutely incompetent service, will not be returning to this location again.

Scott Cohen

really nice store.

drew madden

One of my better Apple store experiences. They were pilite efficient and tempted me with cool gadgets while I waited for my iPad to get fixed...oh and I braved it on a Saturday morning.

Shlomy K

The best apple store!

Steve Bronder

Broke a fan in my laptop as they were fixing it. Caused me to miss a day of work

Ari Kuchar

Long wait times and confusing service. I was passed around to a bunch of staff members and had to climb those death trap stairs one too many times.

Dino

Great Store nice employee's

Steve Sikora

I wasn't sure exactly the accessory I needed to get. The associate was more than willing to help and get me connected.

Howard Hicks

The staff is always helpful when i go there, and the wait time is ok. They also let you test out all the equipment there. And it also helps that your in the middle of everything at this location.

Danny Calderon

Great service

Godzilla Show

good service great people

Antoinette Cocorinos

Apple is changing and not in a good way! Competitive advantage was quality of service and product, and instant access to "fixing our stuff". Now quality goes to @@@ and I have to schedule an appointment to fix my computer... Yeah definitely buying another Mac-- being ironic!!

Mr. Dank

Came here to pick up an iPhone for a customer. Your staff is great, a bit upset that I had to wait, but the good new is that my Samsung Note 8 has more features and benefits than all your products combined. Like my multi- split screen feature and pen that comes automatically with my phone. Go TEAM ANDROID!

David Luftig

Great service great information. However make your genius bar appoint well in advance. To get time you want might require more than 1 day in advance.

Rafael Aaron

Very big store with a cool design. The service was slow in order to repair my devices. The guy who attended me was very kind though.

Daniel Coopsammy

Friendly staff and had a fast turnover when getting my device serviced. Staff gave me options instead of forcing anything on me, great overall experience.

Jason Bryan

Lousy customer service in Apple Upper West Side! The worst part is they (I interacted with 5 different staff) all want to be helpful its just that the process of simply buying something in their “showroom” just takes too long. This used to be easier. Reminds me of a car showroom. Is the concept now, go look and then buy online?

George Conard

Fast and easy repair, tons of staff to help

Dash Anthony Flagg

Ugh. Crowded. Unfriendly. Overpriced. No selection. Stuck up staff with overinflated egos about their expertise that when asked specific technical questions was found to be superficial and non-existant. Also when asked about my options in overcoming the company's planned obsolescence, all I got was a shrug of the shoulders and the suggestion I get a second job. Even though I make more in a month then 5 of their sales associates do in a year combined. Left feeling insulted, more by the company then staff. who, to their credit, did try to be accommodating, however, due to policies that are designed to increase profit at the expense of customer confidence and satisfaction, are basically just door greeters with name badges and a closed circus radio.

Kenneth Winfrey

I was getting my phone replaced and they didn't know that it would cost to activate the phone. I hopes of getting it waived, I tried to get old phone back before my provider's branch closes. I went to an employe for help just be sent to sit there for 15 min, no one came and approached me about my situation so I just left. This is unacceptable.

Shekeithra Foster

Excellent expeditious service

Ieshia Sheppard

I love this Apple Store location. Friendly, personable, knowledgeable staff. I’d absolutely recommend this location to a friend.

Esra keskin

You will receive the best costumer sevice in NYc maybe that’s because they’re not that crowded like the other locations. So, it’s valuable for a visit. If you need some support or anything else

Najai Dietz

I went yesterday to participate in their trade in deal and it went awesome. I had a complicated situation going on with my phone and each employee that I was with helped me patiently and kindly! It was a longer wait because they were busy on a Friday but all in all I was very happy with my experience.

U-roy Felix Agboli

I love this branch of Apple store a lot. It’s so cool and colorful. I was here today and was really impressed with my shopping visit. The associates where very courteous and ever ready to attend to me. This store is pretty close to the road and can be easily noticed from a vehicle in normal traffic. There’s also wheelchair accessible entrance for the differently able.

Ismael Soum

It was a great experience, great customer service. I went in to get my iPhone 7, and it was a quick, smooth, and easy process.

Lance Steets

Very nice apple Store good customer service

larry kaplan

Super busy but they definitely got a lot of people helping you out

Yanna Bueno

I stopped in yesterday, never been to an apple store before. Person at front told me it would be an hour wait to talk to someone about my headphones and that they may or may not need to see my receipt. Gotta wait an hour to see if they can help me? Ummm, yeah, i left.

Peter Bonhomme

Best Apple store I have ever been to

Nicolas Borunda

I just bought a Mac book air, you can pay it for 18 months and no fees!! Clean and friendly atmosphere

Edgar Archila

Very good, the service is good even they always full!

Valentina González

I don't understand why it's always so crowded! I went four times to purchase a laptop and there was always a waiting time of more than 30 minutes. I told this to the guy in the entrance one of the times I went and he was not apologetic about it at all and I felt he was kind of rude. I was frustrated so I bought it online instead!

Rhianna Helton

This Apple Store is top notch!!!! The most friendly staff who manage to be both professional and personable too! So helpful and knowledgeable:) I’ve had a stress free, marvelous experience every time I’ve visited. Best Apple location in NYC!

Nelson Ceballo

Great place customers are always happy with Apple employees.

Salua Kamerow

It took me an hour to get my Apple Watch fixed. I drove all the way to NY to make sure it would work. While being there, I asked if someone could take a look on my iPhone and they said that I had to make another appointment (not for that day). Upsetting. I got home the next day, and my Apple Watch has not function since then. A total disappointment.

Susan N

Made an appointment and still had ti wait 30 minutes. No organization or directions. You need to glad down some poor souls in an apple tee shirt. I was told I was sitting at the wrong table to wait. I have never found an apple location w good customer service. Luckily the person that finally helped me seemed to have a clue and fixed.my issue. Overall, not a good experience. Over an hour to fix something simple.

Blue Print

Excellent The best Apple store in New York City

Caden Koehn

Wow! What a cool Apple Store! I always enjoy visiting Apple Stores, and this store is definitely worth your time visiting!

Gray Skinner

Really great service and staff, truly impressed. They manage a huge number of support cases a day and maintain a positive and helpful attitude. Employee I worked with genuinely seemed like he wanted to be there helping me, refreshing retail experience and would recommend anyone to visit for shopping or service. Will be back there again soon.

Martin Duenas

Great to test the latest gadget and friendly folks

Connie Melear

Huge store. Trendy.

Nancy Rosa-Santana

Professional and great service.

Eddie Hayes

Typical big apple store impressive architecture and funky styling. However it's just to slow

Cassady 34

Glass ceiling. The good kind. Fun!

Aniko Magyar

Wait-times reasonable (though pre-orders through Apple’s website are always preferable). Staff friendly and knowledgeable, though it is hard to discern who is staff since their uniform is just an ordinary t-shirt. Storefront uses nice modern architecture and wide-open floor space below ground-level.

Maha Yogi Pradeep Ullal

Great place to explore, chill out, lounge and listen to music, browse freely the Apple experience. Highly recommended if upon have enough pull of brand and time on you

Abby Jones

Went into the store today with my fiancé, we were both planning on trading in our 7s for the XR and paying monthly for the remaining balance. The guy that ended up helping us seemed annoyed right off the bat and when I said I’d need to do the sim free, he said I couldn’t finance it (which is fine, I understand) but didn’t offer any other info just moved on to my fiancé. When he asked for an ID my fiancé gave it to him and he said we couldn’t continue in buying the phone because the address didn’t match his at&t bill (because it’s under his moms name and even though he’s an authorized user he still wouldn’t take it without a piece of her mail).. so we went online to Apples website and ordered it with no problem LOL good job losing an $1800 sale Apple Upper West Side.

Tatiana Etienne

I was helped by David Morgan to purchase my Apple Products. He was so helpful and polite. I told him my specific needs and he addressed my concerns and questions respectfully. He did not try to sell me what I didn't need, which I really admire in him. Thank you for such a wonderful experience!

Gloria Plaks

Beautiful spot and efficient service. Dropped off a laptop and they looked up the warranty. All repairs were covered. I waited about ten minutes to pick up the computer once it was repaired.

Hussain Almohri

Big shop, good and prompt service, no problems at all.

SwAvEsX

Great service there !

Phoenyx

They were quick and very efficient. I had an appointment and was directed as soon as I walked in

Istvan T

Mostly the high-minded attitude from some bearded, nameless drones. ‘There is a special queue ’ ridiculously means you need to wait 20 minues till somebody tell you if the thing you are looking for have in stock. Also can’t ask the right questions.'Where do you want to use your phone?I' After seeing my confused face: 'Like I live in the United States, where do you live?' I live in NYC dumpass. Oh, because of my accent I should have known the rep is implying oversea usage, not trying to know if it’s business or personal. Such an ignorance. So, Apple’s business as usual attitude, nothing unexpected. Oh, after that statement I walked out from the store. Didn’t want to be a part of that special queue.

Jennelle Rivera

Very helpful staff and short wait times.

Aileen Vasquez

I like apple but the thing is that how come we can’t play with only 2 people on the iMessage game UNO/ Crazy eight like fix that please

Anthony Lalor

Nice store! Very hard to get help here. I come here often the Associates on the floor would rather talk to each other then help you out with your issue or even if your purchasing and item. This is occurrence that has happened to me several times instead of being greeted and assisted I am ignored and told to wait with no one ever circling back. Just feels like a lack of customer service and leadership.

Kevin Ericson

It’s Apple. Never had a bad customer experience. Ever.

Lenny Bautista

Great atmosphere good service nice staff even the security is kind

Christie Ray Harrison

The wait times can be super long, even when it looks like there are available staff wandering around, and it's annoying that none of the tables with devices on them have labels explaining the specific models of the devices (you're left to guess or have to find out on the screens). Fortunately the staff are incredibly nice once you do get time with someone.

MikeB LoveZoneClassicFM

Come on in.. Big Things @gwan.@MikeB.Call.Confident Base.Clients Loyalty Product Knowledge Corner. Satisfied Center.Just Come See MikeB..Learn about All Toyota.With Toyota Safety Sense.Big Up Toyota EntuneAudio Pack.. Nyc ONLY Toyota Connection Spot.In The World City.NEW YORK CITY.

Jackeline Suarez

Excellent service thank you George!! Even though I had to waittttttt but it was worth it

guille capu

Great attention! Great place

Lindsay Mease

I came in 7/27/2018 I made an appointment and they got to me in a timely manner. I worked with Thomas who listened to my concerns thoroughly, and cared to answer all the questions that I had. We. He spent a lot of time to help me figure out how we could fix and manage the problem. We were able to start backing it up after a lot of tinkering. He was able to give me a lot of information about how I could handle the problem. Great service. Decided it was better to just buy a new computer when I'm able to. Thank you!

J Hunt

The Apple Store in my neighborhood. Good service.

Eithan Sapir

Great store

Eman Elyan

Very helpful staff . Helped me to know what I want

Ahmed Elhamahmy

Typically all other Apple stores, you love to visit and checkout new items then buy online

Esmeralda Reyes

Amazing spot

Hollywood and the Beast

Great store!

morrrise park

This store has profiled me and my team as a customer because we are based in the Bronx and have the audacity to want to create a business relationship. I found the biz manager Gerda to be quite unprofessional in how she deals with potential business customers. You are shuffled back and forth and labeled via a customer profile that is shared with every store if a specialist decides that you are too "difficult". When we say customers have "unrealistic expectations" we are out of touch and have lost where the focus should be. The arrogance is astounding. Meghan in corporate never returned my call. Worst retail experience that I"ve had in years!!!

Basil Moore

The Apple Store near Lincoln Center is a great place to go get your phone or computer replaced, buy a new phone, got a new phone case, and to do other things. The Apple staff is friendly, and very helpful. They know what they have to do. The store is in a very convenient place, which is near a subway station, and near Lincoln Center.

CRR Productions

My favorite Apple store in the city!! Great staff and good attention in your needs!!! Fast and very comfortable!!

Edward Delfino

Very beautiful! This location is very attractive and has a great location right on Broadway. The service that I received here was excellent! Thank you!

Terrence Thomas

Great customer service from Lindsay.

Anwar Hashim

Great customer service.

masbass1011

Speedy help with my problem. Lots of geniuses

Eleni Palmos

This is one busy place. Plan accordingly. The staff is helpful and there are many of them but the crowds can get overwhelming. A great store but not my favorite Apple.

Chelsea Smith

Great and efficient service! Shout out to Patrick who was both incredibly kind and helpful. Thank you Patrick and Apple team!

Josie P.

Great service! The only thing that I have a problem is with the spiral staircase which it can be somewhat dangerous especially with the magnitude of people that come to this location, but otherwise, it's great service.

M Williams

Idle sales people all over the store, salesgirls in the front gossiping. Very serious about getting a computer and not one salesperson would even give me eye contact or asked if i needed help. Gave up after half hour. Hopefully the other locations are better.

Rita Sanchez

I was very hopeful to get the help I am looking for my Iphone, and the guy at the door didn't help at all, furthermore, he didn't even bother to check my phone. He was so dismissive! No need to be that rude you "genius" people

migs aka Supremebeing

I love this place...had a great time with Cesar and his trainee shadowing him for the day very helpful and service was top notch best experience in an apple store. I will go here first from now on...xs max worth it to me...usually smaller phone guy..

Krystal Jerez

Great place. I suggest to get an appointment before you go in. The wait time can be between 15-45 mins if you don't have an appointment.

Ryana Bryan

Fantastic service

Maria Jenkins

Excellent! Staff was extremely helpful & accomidating! Elevator was out of service(I had a baby stroller), but the genius (sales rep) did the running up & down for me. The wait for my appt. Went very quickly. Great service all around!

VINCENT CORCINO

So I went in with a small issue( Locked myself out of my Apple ID) the first rep that helped me was very nice but when he asked his coworker to help, she seemed bothered by the fact he had asked her to help. The young lady was very condescending and rude, when I stated that I worked for t-mobile and told her the documents I had was all they could provide it seemed to agitate her more. This is not the kind of service I expected from a company like apple which prides itself on customer service and creating memorable experience.

L1 NYC

Awesome place! The architecture of the store, setup, and customer support staff are excellent. They greet you as soon as you arrive and address your queries and needs right away! Will be my go to Apple store moving forward.

Joe Fostano

Well, i guess it’s nice to know it’s not just My phone, lol.

Kristy Brito

Excellent customer service. Good energy at this location. Much better than going to the grand central or 5th avenue locations.

Sonali Ambekar

Amazingly huge. Glass roof. Very prime location. I went here to change by screen protector which I had purchased here. But apparently apple is a 3rd party for belkin screen protector so directly contact them no need to come to the store.

Richard Lee

Uh. It's an Apple store. It's perfect.

Robert Flores

I had a good time and their customer service is good

Valentina González

I don't understand why it's always so crowded! I went four times to purchase a laptop and there was always a waiting time of more than 30 minutes. I told this to the guy in the entrance one of the times I went and he was not apologetic about it at all and I felt he was kind of rude. I was frustrated so I bought it online instead!

Shekeithra Foster

Excellent expeditious service

Old Rose

Terrible product and customer service. Save your money - don't buy the new Apple phone. Definitely not worth the hassle. It has taken over a month just to get a new phone set up (and it's still not working). I've been on the phone with Apple almost a dozen times (quite literally) to do something relatively simple. Nobody has been able to get my phone started. At this point, when I call Apple support I know I'm just spitting into the wind. Unfortunately, it's too late for a refund - so I've wasted my money on a phone that doesn't operate properly. I bought a new laptop today. After almost 14 years with Apple, I bought a Microsoft because there has been so much headache with the phone.

Old Rose

Terrible product and customer service. Save your money - don't buy the new Apple phone. Definitely not worth the hassle. It has taken over a month just to get a new phone set up (and it's still not working). I've been on the phone with Apple almost a dozen times (quite literally) to do something relatively simple. Nobody has been able to get my phone started. At this point, when I call Apple support I know I'm just spitting into the wind. Unfortunately, it's too late for a refund - so I've wasted my money on a phone that doesn't operate properly. I bought a new laptop today. After almost 14 years with Apple, I bought a Microsoft because there has been so much headache with the phone.

Godzilla Show

good service great people

Christie Ray Harrison

The wait times can be super long, even when it looks like there are available staff wandering around, and it's annoying that none of the tables with devices on them have labels explaining the specific models of the devices (you're left to guess or have to find out on the screens). Fortunately the staff are incredibly nice once you do get time with someone.

Cassady 34

Glass ceiling. The good kind. Fun!

Amanda Neice

Nice but not enough people working to help

Amanda Neice

Nice but not enough people working to help

VINCENT CORCINO

So I went in with a small issue( Locked myself out of my Apple ID) the first rep that helped me was very nice but when he asked his coworker to help, she seemed bothered by the fact he had asked her to help. The young lady was very condescending and rude, when I stated that I worked for t-mobile and told her the documents I had was all they could provide it seemed to agitate her more. This is not the kind of service I expected from a company like apple which prides itself on customer service and creating memorable experience.

Lenny Bautista

Great atmosphere good service nice staff even the security is kind

Nicolas Borunda

I just bought a Mac book air, you can pay it for 18 months and no fees!! Clean and friendly atmosphere

Dave Parsons

It's an Apple store, nicely designed, open airy, and a bit noisy. Friendly employees, tech support (usually appointment required) . You can browse the internet but you can't camp out there : )

Dave Parsons

It's an Apple store, nicely designed, open airy, and a bit noisy. Friendly employees, tech support (usually appointment required) . You can browse the internet but you can't camp out there : )

David James

Typical apple, all style and little substance. Endless queues for EVERYTHING, there to pick up a device and constantly being asked to see confirmation codes/emails despite being in the same queue for 30+ minutes. Staff seemed unorganised and un-attentive and didn't seem to know how to deal with a few customers who were not happy.

David James

Typical apple, all style and little substance. Endless queues for EVERYTHING, there to pick up a device and constantly being asked to see confirmation codes/emails despite being in the same queue for 30+ minutes. Staff seemed unorganised and un-attentive and didn't seem to know how to deal with a few customers who were not happy.

M Williams

Idle sales people all over the store, salesgirls in the front gossiping. Very serious about getting a computer and not one salesperson would even give me eye contact or asked if i needed help. Gave up after half hour. Hopefully the other locations are better.

JR Carter

Very crowded. Not a lot of help. All about getting your money with very little to no customer service.

Ismael Soum

It was a great experience, great customer service. I went in to get my iPhone 7, and it was a quick, smooth, and easy process.

Edward Delfino

Very beautiful! This location is very attractive and has a great location right on Broadway. The service that I received here was excellent! Thank you!

Ari Kuchar

Long wait times and confusing service. I was passed around to a bunch of staff members and had to climb those death trap stairs one too many times.

Priscilla Salib

Love the beats....wish had Mickey Mouse

Priscilla Salib

Love the beats....wish had Mickey Mouse

Gloria Plaks

Beautiful spot and efficient service. Dropped off a laptop and they looked up the warranty. All repairs were covered. I waited about ten minutes to pick up the computer once it was repaired.

Edgar Archila

Very good, the service is good even they always full!

Antoine Bassila

Staff could be friendlier than that.

Antoine Bassila

Staff could be friendlier than that.

Michael Morris

Customer service was great

patrick Breslin

Excellent customer service , friendly genuine staff who are willing to help . I would advise Anyone wishing to go to apple in New York to go to this store . Thanks to Andrew (I think that was your name) in particular for taking the time to listen to us and help us out

patrick Breslin

Excellent customer service , friendly genuine staff who are willing to help . I would advise Anyone wishing to go to apple in New York to go to this store . Thanks to Andrew (I think that was your name) in particular for taking the time to listen to us and help us out

J M

Rudest encounter ever. I didn’t even touch the door and he yelled we’re closed. Meanwhile standing here speaking with him, he’s pleasant with people of his skin tone.. A sign on the door would’ve been more considerate than him. Such nice encounter I recorded right! I didn’t receive such service.

Ahmed Elhamahmy

Typically all other Apple stores, you love to visit and checkout new items then buy online

daniela bertol

It's beyond a store but a community place. There is a wait for tech support but eventually there is always somebody able to assist.

Santiago Garcia Rosa

Went to buy a screen glass for my iphone SE, which they still sell, and wasted 45 minutes of my life. First 15 minutes they were looking for the part, next 10 minutes to pay for it, another 10 minutes waiting for them to put it on the phone but! Ooops “we don’t have the machine for the iPhone SE anymore nor we have the screen protector that you can put by hand. Sorry” another 10 minutes waiting for the refund. Incompetence at its best.

Santiago Garcia Rosa

Went to buy a screen glass for my iphone SE, which they still sell, and wasted 45 minutes of my life. First 15 minutes they were looking for the part, next 10 minutes to pay for it, another 10 minutes waiting for them to put it on the phone but! Ooops “we don’t have the machine for the iPhone SE anymore nor we have the screen protector that you can put by hand. Sorry” another 10 minutes waiting for the refund. Incompetence at its best.

catherine Moncion

The best Apple store hands down! I love the worker's energy here and how engaging they are to help you with anything you need help with. This apple store is one of the best ones I been to and my process here was super fast and easy and they guide me through my whole restarting my phone process and purchasing a new phone ☺️

catherine Moncion

The best Apple store hands down! I love the worker's energy here and how engaging they are to help you with anything you need help with. This apple store is one of the best ones I been to and my process here was super fast and easy and they guide me through my whole restarting my phone process and purchasing a new phone ☺️

shari brown

Excellent service and friendly staff

shari brown

Excellent service and friendly staff

Yanna Bueno

I stopped in yesterday, never been to an apple store before. Person at front told me it would be an hour wait to talk to someone about my headphones and that they may or may not need to see my receipt. Gotta wait an hour to see if they can help me? Ummm, yeah, i left.

SwAvEsX

Great service there !

Aileen Vasquez

I like apple but the thing is that how come we can’t play with only 2 people on the iMessage game UNO/ Crazy eight like fix that please

Kenneth Winfrey

I was getting my phone replaced and they didn't know that it would cost to activate the phone. I hopes of getting it waived, I tried to get old phone back before my provider's branch closes. I went to an employe for help just be sent to sit there for 15 min, no one came and approached me about my situation so I just left. This is unacceptable.

L1 NYC

Awesome place! The architecture of the store, setup, and customer support staff are excellent. They greet you as soon as you arrive and address your queries and needs right away! Will be my go to Apple store moving forward.

Jason Bryan

Lousy customer service in Apple Upper West Side! The worst part is they (I interacted with 5 different staff) all want to be helpful its just that the process of simply buying something in their “showroom” just takes too long. This used to be easier. Reminds me of a car showroom. Is the concept now, go look and then buy online?

Salua Kamerow

It took me an hour to get my Apple Watch fixed. I drove all the way to NY to make sure it would work. While being there, I asked if someone could take a look on my iPhone and they said that I had to make another appointment (not for that day). Upsetting. I got home the next day, and my Apple Watch has not function since then. A total disappointment.

Connie Yang

Great service from Angelo who spent a long time helping us. Very nice and patient. Amazed by his wonderful service. Will definitely visit this Apple store again.

Xavi Casas Moreno

People are nice but it’s just this thing of waiting 2 hours for the technical support that I really don’t see the point, so after waiting for two hours I just left. I asked around and I still had to wait 30 minutes more.

Xavi Casas Moreno

People are nice but it’s just this thing of waiting 2 hours for the technical support that I really don’t see the point, so after waiting for two hours I just left. I asked around and I still had to wait 30 minutes more.

Diane Michell

I was having a few problems since downloading iOS12. John helped me and showed me some other features I hadn't been using and how to save space on my iPhone6. I can't begin to say how helpful and patient he was. He went well beyond what I expected. IMO he is one of the best employees at Apple. He is also a mature adult and it was nice working with a contemporary.

Diane Michell

I was having a few problems since downloading iOS12. John helped me and showed me some other features I hadn't been using and how to save space on my iPhone6. I can't begin to say how helpful and patient he was. He went well beyond what I expected. IMO he is one of the best employees at Apple. He is also a mature adult and it was nice working with a contemporary.

Howard Hicks

The staff is always helpful when i go there, and the wait time is ok. They also let you test out all the equipment there. And it also helps that your in the middle of everything at this location.

Esra keskin

You will receive the best costumer sevice in NYc maybe that’s because they’re not that crowded like the other locations. So, it’s valuable for a visit. If you need some support or anything else

eagle bros

Just bad and slow service people that work here refusing to help right in my face just pretended I was on my phone and saw there actions not giving names cause they don’t wear tags but please you want good service go to another store the unfortunate thing is that all my devices are Apple all 9 my entire family including kids

eagle bros

Just bad and slow service people that work here refusing to help right in my face just pretended I was on my phone and saw there actions not giving names cause they don’t wear tags but please you want good service go to another store the unfortunate thing is that all my devices are Apple all 9 my entire family including kids

Gia Simpson

Love them always quick services

Gia Simpson

Love them always quick services

Deborah Riley

Great people very helpful and pleasant

George Conard

Fast and easy repair, tons of staff to help

Anwar Hashim

Great customer service.

Davis Foulger

Great service again.

Anah Kim

I would give this store 10 stars if I could - Andreas, the store manager at this Apple store saved my life, he averted me from identity theft fraud and was very helpful in helping me to realize what was truly happening during my frantic state. He prevented me from making a bulk purchase at the store as he immediately sensed I was in danger and saved me from making a huge mistake. Instead of allowing me to make the purchase which would've benefited him, he was selfless and kind, watching out for me and took his time with me in order to make sure I was okay. He was an angel during the crisis and the interactions I saw between Andreas and his staff were also very positive. He was helpful to everyone he encountered along the way. All the staff at the store were also quick to provide assistance, as always. I can't thank you enough for saving my life Andreas @ Apple!

Josie P.

Great service! The only thing that I have a problem is with the spiral staircase which it can be somewhat dangerous especially with the magnitude of people that come to this location, but otherwise, it's great service.

Maha Yogi Pradeep Ullal

Great place to explore, chill out, lounge and listen to music, browse freely the Apple experience. Highly recommended if upon have enough pull of brand and time on you

Kevin Ericson

It’s Apple. Never had a bad customer experience. Ever.

Donna Stevenson

Went to purchase airpods for my granddaughter, lots of people shopping for the holidays and the lines still moved swiftly, the workers were so nice and patient with you, first time here wonderful experience!!

Donna Stevenson

Went to purchase airpods for my granddaughter, lots of people shopping for the holidays and the lines still moved swiftly, the workers were so nice and patient with you, first time here wonderful experience!!

Daniel Friedman

I think the employee we worked with was named Sara. She was fantastic with me and my older aunt. She spent about an hour with us, helping us work through an IPhone purchase. Super patient, kind, helpful and no pressure. Thanks so much, Sara! Hope I got your name right. (If that is not your name, you are the employee who owned a flip phone when you started working there!)

Daniel Friedman

I think the employee we worked with was named Sara. She was fantastic with me and my older aunt. She spent about an hour with us, helping us work through an IPhone purchase. Super patient, kind, helpful and no pressure. Thanks so much, Sara! Hope I got your name right. (If that is not your name, you are the employee who owned a flip phone when you started working there!)

Walid Attia

Personal are highly professional and very helpful with a lot of knowledge. Love it

Walid Attia

Personal are highly professional and very helpful with a lot of knowledge. Love it

Anthony Lalor

Nice store! Very hard to get help here. I come here often the Associates on the floor would rather talk to each other then help you out with your issue or even if your purchasing and item. This is occurrence that has happened to me several times instead of being greeted and assisted I am ignored and told to wait with no one ever circling back. Just feels like a lack of customer service and leadership.

Skye Jerez

Great place. I suggest to get an appointment before you go in. The wait time can be between 15-45 mins if you don't have an appointment.

J Hunt

The Apple Store in my neighborhood. Good service.

Jim Demetrios

Close to home. Always a pleasant experience. One of the reasons I always buy Apple products.

Antoinette Cocorinos

Apple is changing and not in a good way! Competitive advantage was quality of service and product, and instant access to "fixing our stuff". Now quality goes to @@@ and I have to schedule an appointment to fix my computer... Yeah definitely buying another Mac-- being ironic!!

Kristy Brito

Excellent customer service. Good energy at this location. Much better than going to the grand central or 5th avenue locations.

chriz merkl

the most stunning apple store ever seen. And the last steve jobs designed himself.

Robert Flores

I had a good time and their customer service is good

nycgemini7222

Wow what a store. Everyone was so proficient, friendly, competent, noth like Apple customer service. Products are sleek and unparalleled. Also, the modern design of the store is very captivating, especially with the amazing glass roof/ skylight overhead.

nycgemini7222

Wow what a store. Everyone was so proficient, friendly, competent, noth like Apple customer service. Products are sleek and unparalleled. Also, the modern design of the store is very captivating, especially with the amazing glass roof/ skylight overhead.

Madison Pearce

The best customer service at an Apple store! Went above and beyond helped me with my problems. I dealt with four people while I was there and everyone was extremely helpful, very organized and friendly!

Madison Pearce

The best customer service at an Apple store! Went above and beyond helped me with my problems. I dealt with four people while I was there and everyone was extremely helpful, very organized and friendly!

Hollywood and the Beast

Great store!

Eleni Palmos

This is one busy place. Plan accordingly. The staff is helpful and there are many of them but the crowds can get overwhelming. A great store but not my favorite Apple.

migs aka Supremebeing

I love this place...had a great time with Cesar and his trainee shadowing him for the day very helpful and service was top notch best experience in an apple store. I will go here first from now on...xs max worth it to me...usually smaller phone guy..

Phoenyx

They were quick and very efficient. I had an appointment and was directed as soon as I walked in

Chris Macke

I brought in my Macbook Pro to repair the now infamous keyboard defect. The display was also exhibiting strange dark spots, but was told I'd have to foot the $600 bill for that. When I got it back, I should have turned the laptop over because it now has a large and deep gash on the bottom of the device. Apple, the quality of your products and service has deteriorated to unacceptable levels. I've been a loyal customer since 2003, having bought my first Mac Pro and Cinema Display from your SoHo store. All of my old computers still function. This laptop started falling apart in less than two years. It's going to be hard to justify your premium price next time around.

jeanne litz

67 & broadway store 9/15/2019 at 4:-4:30, no one came up to ask to help or direct me, either upstairs or downstairs. i found someone on both floors (never saw main floor greeter) and no one knew if or where the ipods (ipod) were ... or could they help. i was pointed towards counter by stairs w/ one sales person(despite space for 4/5 positions) and 5 customers equally confused. i left & bought online... i always heard you're trying to discourage genius bar in stores... are you trying to discourage stores altogether⁉️ ugly... jeanne litz

jeanne litz

67 & broadway store 9/15/2019 at 4:-4:30, no one came up to ask to help or direct me, either upstairs or downstairs. i found someone on both floors (never saw main floor greeter) and no one knew if or where the ipods (ipod) were ... or could they help. i was pointed towards counter by stairs w/ one sales person(despite space for 4/5 positions) and 5 customers equally confused. i left & bought online... i always heard you're trying to discourage genius bar in stores... are you trying to discourage stores altogether⁉️ ugly... jeanne litz

Danny Calderon

Great service

Steve Sikora

I wasn't sure exactly the accessory I needed to get. The associate was more than willing to help and get me connected.

Nelson Ceballo

Great place customers are always happy with Apple employees.

masbass1011

Speedy help with my problem. Lots of geniuses

Lisa YoungThompson

Customer service was great. They resolved my issue fast.

Lisa YoungThompson

Customer service was great. They resolved my issue fast.

Cesar Cesar

Slow service and subpar employees

Cesar Cesar

Slow service and subpar employees

Wilda Colon

Excellent, had the most knowledgeable experience the class helped me to understand more about the product I will be using. Thank you Wilda Colon Amen

Iris Ponce

They took forever to check me in, then the took an even longer time to call me to the genius bar. All they needed to do was check my charger. The place was not busy either Update:: I had to go check my computer, and I decided to give another try, they guy said they couldn't make more appointments because they were closing soon. I was there 6:40 pm and they close 9pm

Iris Ponce

They took forever to check me in, then the took an even longer time to call me to the genius bar. All they needed to do was check my charger. The place was not busy either Update:: I had to go check my computer, and I decided to give another try, they guy said they couldn't make more appointments because they were closing soon. I was there 6:40 pm and they close 9pm

Arin Canbolat

Very quick if you go first thing in the morning for the genius bar. Nice location and easily accessible.

Scott Cohen

really nice store.

Terrence Thomas

Great customer service from Lindsay.

Jhoan Peña

I had never received a worse deal in my life than I had today in this store. more than an hour sitting waiting for me to attend because my phone broke the screen and came to buy another. but nobody helped me.

Jhoan Peña

I had never received a worse deal in my life than I had today in this store. more than an hour sitting waiting for me to attend because my phone broke the screen and came to buy another. but nobody helped me.

Lady Luna

I came in 7/27/2018 I made an appointment and they got to me in a timely manner. I worked with Thomas who listened to my concerns thoroughly, and cared to answer all the questions that I had. We. He spent a lot of time to help me figure out how we could fix and manage the problem. We were able to start backing it up after a lot of tinkering. He was able to give me a lot of information about how I could handle the problem. Great service. Decided it was better to just buy a new computer when I'm able to. Thank you!

guille capu

Great attention! Great place

morrrise park

This store has profiled me and my team as a customer because we are based in the Bronx and have the audacity to want to create a business relationship. I found the biz manager Gerda to be quite unprofessional in how she deals with potential business customers. You are shuffled back and forth and labeled via a customer profile that is shared with every store if a specialist decides that you are too "difficult". When we say customers have "unrealistic expectations" we are out of touch and have lost where the focus should be. The arrogance is astounding. Meghan in corporate never returned my call. Worst retail experience that I"ve had in years!!!

Abby Jones

Went into the store today with my fiancé, we were both planning on trading in our 7s for the XR and paying monthly for the remaining balance. The guy that ended up helping us seemed annoyed right off the bat and when I said I’d need to do the sim free, he said I couldn’t finance it (which is fine, I understand) but didn’t offer any other info just moved on to my fiancé. When he asked for an ID my fiancé gave it to him and he said we couldn’t continue in buying the phone because the address didn’t match his at&t bill (because it’s under his moms name and even though he’s an authorized user he still wouldn’t take it without a piece of her mail).. so we went online to Apples website and ordered it with no problem LOL good job losing an $1800 sale Apple Upper West Side.

MikeB LoveZoneClassicFM

Come on in.. Big Things @gwan.@MikeB.Call.Confident Base.Clients Loyalty Product Knowledge Corner. Satisfied Center.Just Come See MikeB..Learn about All Toyota.With Toyota Safety Sense.Big Up Toyota EntuneAudio Pack.. Nyc ONLY Toyota Connection Spot.In The World City.NEW YORK CITY.

King Less

Very nice store. Everything is nice and neat, clean facility, very illuminated and the staff was friendly and quick helping me out. They have a lot of tech guys on the floor if you have any questions. This is two levels, the top has sales of all phone, tablets and computers. The bottom level has all the accessories and tech assistance you need. I believe you need to get a number to be helped but I went in to buy accessories, so I didn't need a number. It is a bit costly, but then again you are buying Apple products.

Ciara Wardlow

Had to have my keyboard replaced and was assured that the repair would take 1-3 days. As a freelance writer, going without a laptop for any period of time is a huge hassle, but needs must, so after talking with a technician, I planned to drop my computer off on a Friday, and then scheduled various work deadlines around when my computer would be in the shop. Three days later, with no word about my laptop, I called the store and got nothing but excuses about an influx of repairs, etc. They had the audacity to tell me that I had been warned that the repair time could potentially be subject to change (absolute nonsense, as I inquired specifically about any potential timeline caveats due to the implications it would have for my work and was repeatedly reassured it would be 1-3 days). The rep I spoke with over the phone then offered to call me when my computer was repaired (as opposed to just an email) so I would know right away. Surprise surprise, they didn't keep their word on this either. When my laptop repairs were finally done and I went in to collect my computer, it ended up taking them 20 minutes just to grab my laptop from the back when there were more employees in the room than customers. Absolutely incompetent service, will not be returning to this location again.

Shlomy K

The best apple store!

Jenny Jintian Lu

I wish I could have a great experience at the location where ppl would listen to you and be friendly. However, the “technicians” were so entitled and they were so focusing on information that I already knew even I had told them so. When I pointed out that they typed my name and email address wrong, the technician said she was just trying to “help”. That’s not trying to “help”, that’s not able to pivot and adapt to different workflows. Oh, one of the greeters refused to work with me in the middle of the inquiries and had to send someone else to assist without any explanation. So, overall, I don’t feel comfortable with the “help” they provided here.

Griffin Jennings

My memories of the Apple store from a few years ago are pleasant: short wait times, sleek design, helpful staff. At some point down the line that all changed. Now you have to make genius appointment days in advance, and if you walk in you will likely be waiting a few hours. At a certain point they just stop seeing people and make you come back the next day. Tourists and long lines are common. Just avoid this Apple store if possible.

Griffin Jennings

My memories of the Apple store from a few years ago are pleasant: short wait times, sleek design, helpful staff. At some point down the line that all changed. Now you have to make genius appointment days in advance, and if you walk in you will likely be waiting a few hours. At a certain point they just stop seeing people and make you come back the next day. Tourists and long lines are common. Just avoid this Apple store if possible.

Vic Ashleigh

George helped me out when my phone wasn't responding and was extremely helpful and patient. Thank you! Everyone else I came into contact during my visit was also pleasant and friendly.

Chelsea Smith

Great and efficient service! Shout out to Patrick who was both incredibly kind and helpful. Thank you Patrick and Apple team!

Jackeline Suarez

Excellent service thank you George!! Even though I had to waittttttt but it was worth it

Maria Jenkins

Excellent! Staff was extremely helpful & accomidating! Elevator was out of service(I had a baby stroller), but the genius (sales rep) did the running up & down for me. The wait for my appt. Went very quickly. Great service all around!

Caden Koehn

Wow! What a cool Apple Store! I always enjoy visiting Apple Stores, and this store is definitely worth your time visiting!

Richard Lee

Uh. It's an Apple store. It's perfect.

Basil Moore

The Apple Store near Lincoln Center is a great place to go get your phone or computer replaced, buy a new phone, got a new phone case, and to do other things. The Apple staff is friendly, and very helpful. They know what they have to do. The store is in a very convenient place, which is near a subway station, and near Lincoln Center.

Luis Matos

My experiences was absolutely awful I won't even poder going in it weren't the sales person it the security team compose of NYPD so racist against Latino the minute I walk into the store they were all over me and count how many were they but I honestly tell you if you're member of any manority group don't even bother

Luis Matos

My experiences was absolutely awful I won't even poder going in it weren't the sales person it the security team compose of NYPD so racist against Latino the minute I walk into the store they were all over me and count how many were they but I honestly tell you if you're member of any manority group don't even bother

Gordon Turner

From the phone to computers it was amazing

Gordon Turner

From the phone to computers it was amazing

Julio Greene

Had a terrible experience. Was asked to leave (after them calling the police for no reason) for having blood on my shirt? Like....um....okay? It was from cutting my find on a can of food....didn't even ask me to leave first...really weird.

Julio Greene

Had a terrible experience. Was asked to leave (after them calling the police for no reason) for having blood on my shirt? Like....um....okay? It was from cutting my find on a can of food....didn't even ask me to leave first...really weird.

larry kaplan

Super busy but they definitely got a lot of people helping you out

Steve Bronder

Broke a fan in my laptop as they were fixing it. Caused me to miss a day of work

Daniel Coopsammy

Friendly staff and had a fast turnover when getting my device serviced. Staff gave me options instead of forcing anything on me, great overall experience.

Melissa Dejesus

Terrible service and they treat you like your a number and not a valued customer.

Vanessa Pantaleon

Went to pick up a pair of AirPods I purchased online, I was assisted fast and easy. I was in and out of the store within 5 minutes

Alicia Andres Arroyo

Good customer service and nice layout.

Janet Tintner

How very very low have the mighty fallemN. With Apple 20 plus years. Service is atrocuIous. Obviously corporate does not care about custoMer service and designs policies that treat us like dirt. I have spent probably 5 hour Ttrying to find out where and when they sent my iMac to, when they will fix it and when I will get it back. Whenever previously there was a problem I was diagnosed on the spot. MNow it takes an hour to find out my iMac is in Memphis Tennessee and the specialist says " what camN u expect". When it is under warranty. Thirty plus hours and still no diagnosis of the problem. Just platitudes and evasions from service representatives dames by a clearly terrible corporate system. The system is stupid and insane with zero understanding that when there is a problem u want it fixed. U do not want to deal with evasions and dishonesty and stupid robots on the phone . Whatever wonky overpaid world corporate lives in they do not care one tiny iota about customer satisfaction. The worst experience ever. If I could give minus ten I would. From being a wonderful company they get worse every year. They are so awful now I do not think there is lower to go I plan to switch to Microsoft.

Janet Tintner

How very very low have the mighty fallemN. With Apple 20 plus years. Service is atrocuIous. Obviously corporate does not care about custoMer service and designs policies that treat us like dirt. I have spent probably 5 hour Ttrying to find out where and when they sent my iMac to, when they will fix it and when I will get it back. Whenever previously there was a problem I was diagnosed on the spot. MNow it takes an hour to find out my iMac is in Memphis Tennessee and the specialist says " what camN u expect". When it is under warranty. Thirty plus hours and still no diagnosis of the problem. Just platitudes and evasions from service representatives dames by a clearly terrible corporate system. The system is stupid and insane with zero understanding that when there is a problem u want it fixed. U do not want to deal with evasions and dishonesty and stupid robots on the phone . Whatever wonky overpaid world corporate lives in they do not care one tiny iota about customer satisfaction. The worst experience ever. If I could give minus ten I would. From being a wonderful company they get worse every year. They are so awful now I do not think there is lower to go I plan to switch to Microsoft.

Esmeralda Reyes

Amazing spot

david andersson

Great place. Nice staff

david andersson

Great place. Nice staff

Sonali Ambekar

Amazingly huge. Glass roof. Very prime location. I went here to change by screen protector which I had purchased here. But apparently apple is a 3rd party for belkin screen protector so directly contact them no need to come to the store.

Mia Doyle

Easy access and my visit took less than 10 minutes because enough of staff available and quick check out.

Lance Steets

Very nice apple Store good customer service

Dash Anthony Flagg

Ugh. Crowded. Unfriendly. Overpriced. No selection. Stuck up staff with overinflated egos about their expertise that when asked specific technical questions was found to be superficial and non-existant. Also when asked about my options in overcoming the company's planned obsolescence, all I got was a shrug of the shoulders and the suggestion I get a second job. Even though I make more in a month then 5 of their sales associates do in a year combined. Left feeling insulted, more by the company then staff. who, to their credit, did try to be accommodating, however, due to policies that are designed to increase profit at the expense of customer confidence and satisfaction, are basically just door greeters with name badges and a closed circus radio.

Rita Sanchez

I was very hopeful to get the help I am looking for my Iphone, and the guy at the door didn't help at all, furthermore, he didn't even bother to check my phone. He was so dismissive! No need to be that rude you "genius" people

premiere selections

Great place great service and handles ya problems quickly

premiere selections

Great place great service and handles ya problems quickly

Jenina Benitez

They helped and I got my phone fixed

Jenina Benitez

They helped and I got my phone fixed

Shante Segree

My friend and I were getting a last minute gift for our other friend and we were rushing to get to the surprise dinner party and everyone here was so nice and helpful and we were out of there in like 10 minutes

Shante Segree

My friend and I were getting a last minute gift for our other friend and we were rushing to get to the surprise dinner party and everyone here was so nice and helpful and we were out of there in like 10 minutes

Nancy Rosa-Santana

Professional and great service.

Dino

Great Store nice employee's

Manish Doshi

Good Experience

Manish Doshi

Good Experience