Reviews of Apple Grand Central (Computer Repair)

Luk Laerenbergh

Great surroundings, wonderful opportunity for Apple to have a store here. For us Europeans a curious concept of customer hospitality: you tell a memeber of staff why you are there, and they type it in thier iPhone and then tell you to wait until someone arrives to help you. In the mean time there were five staff members waiting on one side, and a few customers on the other side, but apparently it wasn’t the job of these staff to help the customers so we had to wait for another staff member to arrive. Strange. On the plus side: we arrived fifteen minutes before closing time, but they still took the time to help us and answer all our questions and never gave us the feeling that we had to hurry.

Luk Laerenbergh

Great surroundings, wonderful opportunity for Apple to have a store here. For us Europeans a curious concept of customer hospitality: you tell a memeber of staff why you are there, and they type it in thier iPhone and then tell you to wait until someone arrives to help you. In the mean time there were five staff members waiting on one side, and a few customers on the other side, but apparently it wasn’t the job of these staff to help the customers so we had to wait for another staff member to arrive. Strange. On the plus side: we arrived fifteen minutes before closing time, but they still took the time to help us and answer all our questions and never gave us the feeling that we had to hurry.

James Thomas

Amazing , excellent service , outstanding, a

Np Singh

In the hustle bustle of the place,one can still enjoy the food and drilks..

Kenneth R Stern

Dislike the commerical signage above the staircase that disrupts the grandeur of GCT.

Jing Sha

Really amazed by their opening hour on weekdays: 7 am! Very convenient for people to drop by on their way to work.

Phurba Sherpa

Always great experience.. The Staffs here are very friendly and will go above and beyond to help you out

Sherry Dickens

Nicely done with the train station place

Sherry Dickens

Nicely done with the train station place

LulaBelle MaryLiz McQueen

My dear friend Donna and Tim engineered the Grand Central location Apple Store absolutely beautiful

Gia Arrow

We enjoyed visiting familia and walking to Chelsea yes we walked lol !!!

Nelly Collins

Beautiful and One-of-a-kind. Pricey restaurants though.

Nelly Collins

Beautiful and One-of-a-kind. Pricey restaurants though.

Yashar Bagheri Partovi

One of the best apple stores

Theresa Ramos

It was so much smaller than I remember.

Christian Lowery

A trillion dollar company with a trillion dollar problem. Took my desktop computer (less than 2 years old) to be troubleshooted. Came home one day and the computer just wouldn't turn on. Turns out it "needs a new hard drive" and I have to go to a third party provider to recover my data. Apple is completely unwilling to help with any of it. So I bought a $2,500 desktop computer that broke in less than 2 years. AND IT BROKE WHILE I WASN'T EVEN HOME. All my files gone. And now Apple tells my I have to spend $1,000 to buy an new hard drive and get a third party to recover the data. Apple overprices second rate equipment that breaks out of thin air and they do nothing to help you. Other than say, "here spend another $1,000 on a brand new computer for us to fix it". Ridiculous.

Jim Ryder

It took almost 45 minutes for someone to come find me (after I was "in the queue"), but Sam was knowledgeable, and extremely helpful. I walked in knowing I was gonna spend $5K on a nee laptop. $4800 later, I have a new lack-daddy Mac, and coulsnt be happier.

Jim Ryder

It took almost 45 minutes for someone to come find me (after I was "in the queue"), but Sam was knowledgeable, and extremely helpful. I walked in knowing I was gonna spend $5K on a nee laptop. $4800 later, I have a new lack-daddy Mac, and coulsnt be happier.

Sirish Dantuluri

Great location with nice open view of an iconic building. Big store with lots of staff.

Sirish Dantuluri

Great location with nice open view of an iconic building. Big store with lots of staff.

Tiffany Jolly

The hustle and bustle of the place.

Doug Gross

Like all Apple stores, great, personal service

Danny Torres

unhelpful genius bar, very disappointed, gave no options to assist me in rectifying the complications my Apple product was having. Seemed like he did not know what he was doing. Recommend going to other Apple stores or just not buying their product.

Danny Torres

unhelpful genius bar, very disappointed, gave no options to assist me in rectifying the complications my Apple product was having. Seemed like he did not know what he was doing. Recommend going to other Apple stores or just not buying their product.

John Wong

Apple Grand Central. Good place to visit second to the main one.

Hassan W

Wow this place is so much different from most apple stores. I mean I was in I had to wait for some help. Once the “apple genius” came over I told him I was looking to buy an Apple Watch and he gave me the complete run down and let me know everything I need to and he was just absolutely amazing. I know it’s crazy busy but once you get passed the 10-25min wait the “apple genius” is very thorough on what he/she knows and can communicate that to you. The associates call them selves “apple genius” what’s the only reason I keep putting it in quotes but yeah it’s amazing it’s a true experience.

Caio Maia

Worst service ever. Their employees come with flip flops to work and they think this is normal. Also they are pretty rude.

Caio Maia

Worst service ever. Their employees come with flip flops to work and they think this is normal. Also they are pretty rude.

Naya Jade

So fun. So much stuff to do

Isabella Laird

The staff was very unprofessional. We turned up at 8.40pm and the staff was going back and forth wasting our time and at the end we were told they didn't want to give us a "rushed experience" and assumed we needed more work when buying a new computer than we actually did. When we asked for a manager the member of staff went to ask her to come over but instead she just laughed. She only attended us when we asked for her name. Jessie, step up your game.

Christopher

Don't bother trying to take pictures from the East balcony unless you are using an apple phone. Tried taking a picture with a Canon DSLR, and was told that photography was not allowed from Apples staircase or balcony.

Christopher

Don't bother trying to take pictures from the East balcony unless you are using an apple phone. Tried taking a picture with a Canon DSLR, and was told that photography was not allowed from Apples staircase or balcony.

Michael Wu

Normally HATE Apple stores with a burning passion. The number of times I've visited one and had to schedule an appointment with a "genius" to make a purchase is unreal... I have money burning a hole in my pocket and it's like they're oblivious. I've walked out several times and made my iphone purchases from Verizon because those sales guys are hungry to get a phone sale. In any case... this store asked me what I needed, I told them some beats, and they got me in and out within 5 minutes. I WAS BEYOND HAPPY!! How hard is that Apple? The girl that helped me deserved the title genius because she could tell a customer needing to make a purchase needs to get in and out! Not wait for 30+ minutes to be served then to also make a buy.

Michael Wu

Normally HATE Apple stores with a burning passion. The number of times I've visited one and had to schedule an appointment with a "genius" to make a purchase is unreal... I have money burning a hole in my pocket and it's like they're oblivious. I've walked out several times and made my iphone purchases from Verizon because those sales guys are hungry to get a phone sale. In any case... this store asked me what I needed, I told them some beats, and they got me in and out within 5 minutes. I WAS BEYOND HAPPY!! How hard is that Apple? The girl that helped me deserved the title genius because she could tell a customer needing to make a purchase needs to get in and out! Not wait for 30+ minutes to be served then to also make a buy.

Andrew Morozoff

Awful service. No one was able to help me to make a purchase. Will never visit this place again.

Ulrich von Schweinitz

Brought in a newish MacBook Pro which failed after attempted upgrade to OS Mojave. All - literally all - of the self-proclaimed geniuses didn't have a clue how to handle the issue. They tried restoring using migration assistant and automated methods, all failed. They have NO tracking who does what and when. A new day brings up a new 'genius' who is as clueless as yesterday's. That includes the manager.

Kanushree Jain

I love coming here for all my Apple issues. The staff is super friendly and the location is so comfortable with a food court and restroom downstairs as well as multiple train options within the station! I came here to figure out why my old iMovie files were not working on my new laptop and they were totally able to fix the bug as well as answer other detailed questions that I had! The wait time here isn’t too terrible as long as you come during their less busy hours!

Jasmine Campos

i love this apple store! great location if you are in midtown. It is very busy so it is recommended that you set up an appointment.

Pema Gyamtsho

It is a wonderful store centrally located in the iconic Grand Central Station. With open and view of the interior of the station, it’s location is strategic and priceless! If you are waiting for your train or metro, it’s worth visiting this Apple Store.

Mertesdorf Roberta

Got help. My problem solved

Volodymyr Nesin

Quick, friendly and responsive service. But that’s not a surprise for anyone.

Braihan Cantera

Incredible store in middle of the station

Robert J Valdez

It's an Apple store. Seriously did you think it was anything else. Again If you've been to one you've been to all of them. But remember it's the excellent staff and quick customer service that keeps us going back.

Robert J Valdez

It's an Apple store. Seriously did you think it was anything else. Again If you've been to one you've been to all of them. But remember it's the excellent staff and quick customer service that keeps us going back.

Jack Stracey

Awesome store! Alot bigger than it looks

Lily Edwards

Quick Courteous Timely Clean and Smooth

Lily Edwards

Quick Courteous Timely Clean and Smooth

Paul Allen

Whilst all Apple stores may, superficially, appear the same, I found the staff in here to be even more helpful than usual. Not the slightest bit pushy, but extremely knowledgeable, both on Apple products and non-Apple accessories. Probably the best Apple store I've visited.

Paul Allen

Whilst all Apple stores may, superficially, appear the same, I found the staff in here to be even more helpful than usual. Not the slightest bit pushy, but extremely knowledgeable, both on Apple products and non-Apple accessories. Probably the best Apple store I've visited.

memo del monaco

Definitely a nice store with a great service, the staff is always fast and they will help you with what you ask with a smile

Pamela Nathan

Good location to find an apple store

Nicholas Alfonzetti

Apple is the worst. I wish I could give them 0/5 stars.

Nicholas Alfonzetti

Apple is the worst. I wish I could give them 0/5 stars.

Ioanna Ninos

Jake from the Genius Bar was super helpful! I had to get a replacement phone because of issues with the volume buttons and he did everything he could to make sure that I got everything done today and helped me transfer all my photos even though they weren’t backed up. Took longer than I expected, but super worth it.

Andy Allsopp

Interesting retail experience as it’s laid out more akin to a museum than shop. You wander the aisles, browsing curiously at a parade of tablets, phones and watches, as if eyeing monoliths from a lost culture that recorded their history in polished glass. The business end is in the upstairs rooms.

Eric Chu

Brilliant? Cheerful? These are some of the worst staff members of Apple I have ever seen. Disappointed after being treated this way after deciding to move from Android. The three people who helped me today were the worst... better off just staying with google

Pedro Lemos

I found it incredible, if you asked me to go to a place in New York I would indicate this shop,

Mike Conway

D was fantastic. I was greeted exactly at my appointment time. Had a problem with my iPhoneX and D took care of it so fast and was out of there within 15 minutes. I was dreading going to an Apply Store during tourist season around the holidays and I could not have been more impressed with the entire team, especially D. Would recommend to everyone. Make sure you make an appointment. Plenty were available for same day when I checked around noon.

Eduardo Morales

Such a beautiful apple store. Got my airpods here. Right in granr central and sufh a beautiful location. Quick access, great technology and very nice employees

Kerry Kane

Nice place to check out the fancy tech and people watch as well.

James Vautin

The customers are stinky but the service is spot on.

bob sanders

The things this store has is very impressive unlike other apple stores this store is way less crowded and it also has great apple items that NOT ALL APPLE STORES HAVES making this store efficient and unique it’s also great to take a break for a while by charging your phone or using your laptop to finish whatever you need to, just visit sometime when you can

Efrain Suarez II

Great place to go for all of your Apple needs. Everything from information, purchasing, and getting your devices fixed. It can get quite busy.

Yashar Bagheri Partovi

One of the best apple stores

Christian Lowery

A trillion dollar company with a trillion dollar problem. Took my desktop computer (less than 2 years old) to be troubleshooted. Came home one day and the computer just wouldn't turn on. Turns out it "needs a new hard drive" and I have to go to a third party provider to recover my data. Apple is completely unwilling to help with any of it. So I bought a $2,500 desktop computer that broke in less than 2 years. AND IT BROKE WHILE I WASN'T EVEN HOME. All my files gone. And now Apple tells my I have to spend $1,000 to buy an new hard drive and get a third party to recover the data. Apple overprices second rate equipment that breaks out of thin air and they do nothing to help you. Other than say, "here spend another $1,000 on a brand new computer for us to fix it". Ridiculous.

Joel Yip

Cheerful and professional staff, brilliant customer service and absolutely spellbinding location. Only small gripe will be that it is overcrowded and could do with a little crowd control or a security guard or two. Other than that i thoroughly enjoyed my time here.

DronieBoy

this place is amazing you can find so many new yorkers enjoy the rides and the apple store is located here as well

Jim & Inna

One of the most different Apple set ups I’ve seen to date. Extremely fast and attentive staff as you can tell they’re aware of being in a transit hub.

Nina sama

Perfect service it’s quick and staff is all friendly I love this apple store my Mac feels brand new!! Thank you to everyone

Anuj Goyal

Place to take train, subway, wait for people, use public Rest room. Food is the last priority at this place. Apple is not even on the list. Historic place-yes

archit jain

I was shocked how bad the service was today. Not only did multiple not know about their own products, their attitude was appalling. After asking around questions about connecting my projector to Apple tv, 3-4 people gave answers that made absolutely no sense. Then i found someone who solved my issue. I'm surprised how little the employees know about basic tech like hdmi. Oh well.

Marie Sorbera

Grand Central Terminal is as it is described, On a GRAND SCALE. It is an amazing place to be. There are tours available to visit the underground areas going 6 storoes below ground. The famous clock is known to be a 'meeting place' to join with family in friends coming into the city off the trains. The lower level food court has been completely renovated and is fabulous. Of special mention is ZARO's Bake Shop, family owned bakery from the early 1900's hailing from the Bronx. The breakfast pastries, cookies, muffins, cakes, sandwiches are made fresh daily. My childhood favorite is the Cheese Danish. Scrumptiously delicious! None can compare to the treats that are baked at ZARO's family bakery. Coffee, juices, and freshly made beverages are also available. Service with a smile and very efficient. Many new shops and services, seating area is clean, pleasant, and sufficiently patrolled by the professional and personal NYPD and our National Guard. Check out the Leather Spa where you can get a shine quickly. The Amercian Flag that hangs high gives you a sense of wellbeing, knowing you are in a place where freedom reigns because of our US military and law enforcement whose service and sacrifice leave us eternally grateful, as Amercians. Take the time to enjoy the GCT!

Ralph Petrulo

A beautiful store in the heart of one of the most beautiful places in NYC. If you don’t mind the typical hustle and bustle of the crowds at Grand Central this is a great location. The service is exceptional and faster than you’d think in such a crowded location.

Adriana M

So slow and rude service... Thousands times is better go to WTC

Np Singh

In the hustle bustle of the place,one can still enjoy the food and drilks..

Andrew Hung

For few years of using this iPad.

Jasmin Song

I needed help finding out what was wrong with my new Iphone. The service area was superb! They ran diagnostics on my phone, reassured me that everything was ok and even sent me an email for troubleshooting on my own should the issue persist. Their prices are... well Apple prices though, the only draw-back.

Theresa Ramos

It was so much smaller than I remember.

Abhijeet Shetty

Knowledgeable & Courteous Staff! Quick, great experience!

LulaBelle MaryLiz McQueen

My dear friend Donna and Tim engineered the Grand Central location Apple Store absolutely beautiful

Vitor Hugo Hoffmann da Costa

The great place to by apple products! The sales assistant are very friendly! The place is beautiful!

Pamela Nathan

Good location to find an apple store

Yolanda Williams

This store is not equipped for handicap , y'all make to much money for it not to be

Luke Braun

No motivation at all. Wanted to buy an iPhone, but had to wait for 20 min until someone came. NEVER AGAIN. EMPLOYEES had zero motivation.

Rajat Gupta

Great staff. Very helpful and friendly. Very well organized services and management. They know the ins and outs of their job.

Darnell Thompson

Came here on 9-21-19 to trade in my iPhone XS Max the day after I picked up my new iPhone in Brooklyn. Was in and out within 10 minutes.

Keshav Maharaj

Great service good products loved the experience

Rebecca Lindland

Very convenient if you're grabbing something quick...but you'll pay a prime price for that service!

Alessandro Sardone

Got my phone repaired in 1 hour. Good customer service

AADITYA ROBLOX

Really nice and big store and friendly staff

Leonel Guisao

Beautiful and iconic place.

Kimberly Maduabum

The staff is very helpful and does their best to accommodate you. This location get extremely crowded so you will likely have to wait even to just make a purchase or pick up repair items.

Nahum Wine Bar

Great service. Fast and very helpful

P B

Zero star - Disappointed. The genius bar and customer service - both could use substantial learning and improvement. Do not pretend to help if you really don't want to. Making the customers wait for an hour and talking to your colleagues while they wait does not qualify as good customer service. Not recommended.

Maarten Schäfer

The Apple Store is a great place to try all of Apple’s products and accessories. Specialists will take the time to answer questions and set up new Apple products. There are workshops where you can learn new things. By visiting the Genius Bar you can get hands-on technical support. It's the largest Apple flagship store in NYC. The staff are friendly and helpful. Located in a great location; quite busy so pack your patience

Steven Krohn

This is the best Apple store with incredibly helpful employees. Love the location

dear boss

I hate apple products. They break down too often are not user friendly and the apple store online PayPal is closet scam.

Jack Stracey

Awesome store! Alot bigger than it looks

Alvaro Camargo

As any other Apple’s store it has good products. But it does not have the top level models to sell. Top level models can only be purchased by internet. It also does not have many acessories to sell.

John Nanavati

I had some trouble finding this place, but it didn’t turn out to be difficult once I knew where to look. Go into the main hall and look to the balcony. You’ll see a set of stairs with the Apple symbol and there it is. This is a fairly busy store, as you can imagine. It’s convenient and has a lot of product. I was very impressed with how well the staff maintained their poise and customer service while faced with the chaos of the lunch crowd. They had a pretty orderly process to handle people’s questions as well as wait for product that they purchased. I was quite pleased with my visit.

Siam ZR

Nice place. A lil bit crowded though.

ADreviews76

need data recovery and the so called genius says is impossible go to luis rossman group or i pad rehab they know what they are doing don't be a sheep

Hassan W

Wow this place is so much different from most apple stores. I mean I was in I had to wait for some help. Once the “apple genius” came over I told him I was looking to buy an Apple Watch and he gave me the complete run down and let me know everything I need to and he was just absolutely amazing. I know it’s crazy busy but once you get passed the 10-25min wait the “apple genius” is very thorough on what he/she knows and can communicate that to you. The associates call them selves “apple genius” what’s the only reason I keep putting it in quotes but yeah it’s amazing it’s a true experience.

Raquel M. Gerardo

Cute setup. Seems well organized.

Osama Abbasi

Generous and courteous staff. Quite a cool location at the top of the terminal. Do visit.

Fred Acevedo

Too snooty for my taste

Nelson Zevallos

Good store but it needs more variety in their products (like Virtual Reality capabilities)

Doug Gross

Like all Apple stores, great, personal service

Isabella Laird

The staff was very unprofessional. We turned up at 8.40pm and the staff was going back and forth wasting our time and at the end we were told they didn't want to give us a "rushed experience" and assumed we needed more work when buying a new computer than we actually did. When we asked for a manager the member of staff went to ask her to come over but instead she just laughed. She only attended us when we asked for her name. Jessie, step up your game.

Chintan Desai

One of the most unique Apple Stores around the world. This store is located on a historical place in the heart of the NYC. Store is big and product are demonstrated well.

Guvioanna Arrow

We enjoyed visiting familia and walking to Chelsea yes we walked lol !!!

Volodymyr Nesin

Quick, friendly and responsive service. But that’s not a surprise for anyone.

Cher Joseph

I Love It! The ambience is great!!

Diego Link

Been here twice both with bad experiences. Want non-geniuses but think they are, be rude and happy to tell you how wrong you are, smiling as they give terrible customer experience come to this apple store. I've been to others , where they've been really good. Shout out to Emeryville apple store.

Sue Davis

Extremely surprised and happy with the way I was treated and having my issue addressed. They have great customer service..

Jing Sha

Really amazed by their opening hour on weekdays: 7 am! Very convenient for people to drop by on their way to work.

Naya Jade

So fun. So much stuff to do

Pema Gyamtsho

It is a wonderful store centrally located in the iconic Grand Central Station. With open and view of the interior of the station, it’s location is strategic and priceless! If you are waiting for your train or metro, it’s worth visiting this Apple Store.

Jasmine Campos

i love this apple store! great location if you are in midtown. It is very busy so it is recommended that you set up an appointment.

Denisse

Good customer service

Daniel Jonas

They advertise trading in iPhones with a cracked screen, but at this store they sent me away to get it fixed first (iphone x, fully working). Also not really willing to help with a fast solution. Try another store.

Michael Glickman

I've been here several times. Wonderful service.

Michael Abdelkodos

Very rude staff, very bad experience and extremely bad management. You will wait for hours to see one of their genius bar team who doesn't care he is there for money, has seen a lot of people that day and just doesn't care he can't listen to your problem. If you want my advice don't waste your time and find another place.

Chen Yoni

Service attitude is very good! Although my home is very far from this store, I am also willing to go to this store to repair my Apple device! Every time I go to this store to repair my Apple device, I don't have to spend too much time, The solution is very satisfying to me.

Justin Johnson

I bought my iPhone at this location and the service and variety of product was great. The most beautiful apple store I have been in.

John Wong

Apple Grand Central. Good place to visit second to the main one.

Yossi December

Excellent service and courteous staff.

Daniel Orenstein

Waited for over an hour and a half past our appointment time (not to mention the 2+ hours on the phone with AppleCare the night prior) to deal with iPhone XS and XS Max connectivity issues - a problem which has been heavily reported and was even acknowledged by the guy who checked us in at the Genius Bar (he also recently upgraded). Our 'Genius' shrugged us off and said 'I've never heard of anyone reporting these problems before. There's nothing I can really do for you, etc' - all in a rude, incredulous, unhelpful and generally dismissive manner. I would have expected far better customer service - massively frustrated and disappointed as both a longtime Apple loyalist and shareholder.

Tahmoor Ali

Apple shop and grand central amazing...

Eric VIDAL

Despite the number of tourists going through this store (still a bit less than at the Central Park east side one), the service is very efficient and if you book your spot at the genius bar you are served on time and by friendly geniuses. My place for things MAC each time I am in NYC and when I have no time to go to my favorite Tekserve shop on 119 W 23rd St, New York, NY 10011 ;-)

Mukesh Katotra

Very helpful staff and one of best across the world

Braihan Cantera

Incredible store in middle of the station

Ben Sherry

Icon & just absolutely beautiful!

david kang

Why did I pick up my items from this store? Never again

Azeem Hirje

One of the worst customer service I have ever received at Apple. All the employees were arrogant and had attitude problem. Now I know which Apple store not to go.

memo del monaco

Definitely a nice store with a great service, the staff is always fast and they will help you with what you ask with a smile

Joseph De Andrade

Cool and quirky layout, can get a bit busy

Mertesdorf Roberta

Got help. My problem solved

Katrina Zlygina

This is the best place to get your device sorted out. Everyone is very attentive and knowledgeable. Tons of very useful and interesting classes offered at this location.

Hugo Ayala

Well-stocked store, filled with specialists ready to help if you needed. No need to stand in line, any specialist can check you out.

Fernanda Emen

I had a great experience with Sara at this location. The team is very helpful, would definitely recommend.

Lisa Wairimu

The tech who looked at my phone was well versed as to why it may be giving problems even though the diagnostics came back clean. Gave me some tricks and pointers to try. Solved the problem with some outside the box thinking. He explained the solution easily. It’s crowded of course but was worth the wait.

Patrice Murrain

The reps here are VERY helpful. I was pleasantly surprised as I didn't expect an actual store. There are computers where you can surf the Internet free of charge as well.

Ulrich von Schweinitz

Brought in a newish MacBook Pro which failed after attempted upgrade to OS Mojave. All - literally all - of the self-proclaimed geniuses didn't have a clue how to handle the issue. They tried restoring using migration assistant and automated methods, all failed. They have NO tracking who does what and when. A new day brings up a new 'genius' who is as clueless as yesterday's. That includes the manager.

Mikhail Veygman

For all the marketing that Apple does the details on this one Apple has gotten wrong. Apple has placed its stores including its flagship one in New York City but as the saying goes details matter. First off the organisation of the appointments and service is exactly what I would have expected from Apple but that's where issues stop. I've brought an old IPhone 6 to replace a failed battery, which I would have expected to be a fairly routine thing but apparently it's not. So let's start from the beginning. After arriving for my appointment and checking in I was met by an associate almost right away, which gives the points but one would make him to be just a tech and not someone working for Apple if not for the shirt. The testing and diagnostics were fairly routine but then the issues started I was led to believe that the replacement of a battery would only take 2 hours and I would get the phone back the same day but apparently there were no batteries on hand. So I would have expected that they would just take a phone and hold it until the replacement battery arrives do the replacement and then just have me pick it up. That is not the case the way the process works is they order a part email me that the part had arrived and then I would have to bring the phone in to get it replaced. That felt strange but Ok. So I received an email from Apple confirming that they have the part around 2pm even though I was there 2 hours before I was expecting the part to arrive the following day or something but I guess not and the part is either in another Apple store or some local warehouse but why do techs not know this is beyond me. If you are providing a repair service it would one of the very first things you have to take care of (logistics). So I came back a couple days later to get the battery replaced dropped a phone off, which was fairly quick but was surprised that a girl that took my phone had a box that was the size of the phone in her hand rather than a smaller box which I would have expected to hold a battery. So in an hour I get a call to come pick up the phone when I get there I am being told that a bracket holding the battery broke and I am getting a replacement phone. I didn't complain because I didn't care but still I am not exactly an idiot and I have watched a video on how the battery is replaced and I can't shake a feeling that noone actually wanted to replace my battery but just to give me a replacement phone but if that is the case why go through all this charade to do that. Anyhow got me a different working phone. Restored everything and now back to operational phone but still. Another point that stands out about this store is that other than IPad tablets for work and Apple shirts people who work there don't seem to wear or use any other Apple gear. What exactly does it tell the customer? Are you so cheap that you can't afford to use your employees as marketing tools, which is what they are supposed to be or do the employees actually know something about the gear that we the customers don't? I mean it's one of the best real estate locations in the city make it work.

Shawn Dixon GT-R Crazy

I got to learn how to program robots and it was very easy and the employees are very nice and friendly and they also taught me how to program games and robots and it was very fun experience and I recommend you all to go.

Kanushree Jain

I love coming here for all my Apple issues. The staff is super friendly and the location is so comfortable with a food court and restroom downstairs as well as multiple train options within the station! I came here to figure out why my old iMovie files were not working on my new laptop and they were totally able to fix the bug as well as answer other detailed questions that I had! The wait time here isn’t too terrible as long as you come during their less busy hours!

Ahmed Elhamahmy

It’s great to have apple store at the central station for picking up a gift or have your device fixed during your travel. I wish Apple stores become as much as Starbucks coffeeshops

余瑞奇

Still waiting for a representative... it’s been 20 minutes.

Viviana Espinosa

As an apple product user for over 20 years and having spent over 20k in their products. I am no longer advocating for apple products. They will die after exactly after two years of use. I never thought I would say this. But once sketchapp becomes available for pc. I am done and switching!! Shame on you apple. Also goes of course for iPads and iPhones of course!

Jose r Valle

Good to go for Apple products, very informative staff.

carlos rodriguez

Coming in today i did the appointment whit the lady at entrance .. she help me unlock my phone .. i wait inside 1 hour no body call me i left :(

Rohit Patodia

Rating is for the store. Make sure if you call them to check something, you do it twice and different intervals. Not necessarily the person who is answering your call is knowledgeable and may end up giving wrong info. Yesterday i bought an ipad, Experience was superb, the person helped me understand lot of stuff and also encouraged me to sign up for the business client. But Then I realised they gave me wrong keyboard of some other model. This morning i called them to check whether it will work for the ipad I purchased coz i could read some articles saying ipad pro is the name on ipad air keyboard box. The person on the call. Clearly said no it has to be changed. Cost me two hours of time with 40$ conveyance. I go to the store and they say oh it will work for your iPad because that how it is as of now. New boxes of keyboard for ipad air are yet to be printed. Complete negligence. No attempt to compensate the loss on account of their ineffiencies

Ioanna Ninos

Jake from the Genius Bar was super helpful! I had to get a replacement phone because of issues with the volume buttons and he did everything he could to make sure that I got everything done today and helped me transfer all my photos even though they weren’t backed up. Took longer than I expected, but super worth it.

Ezequiel

Usually my go to Apple store! Nice atmosphere and great customer service.

Johnny A Quaglia Jr

I like going to this Apple store cause it’s right off the 4,5 trains and they are fast, friendly and efficient.

Eileen Greene

I have never been to this store, but everyday I pass through Grand Central Station for my daily commute, so Google assumes I am shopping at the Apple Store morning and evening.

Atakan Oguz

What do you expect? Fan boys and girls from all around the world.

Jacqueline Falco

It's always busy always people ready to help you grate

Erica A.

I had to post a review for this location. My Iphone X was giving me some trouble and the screen was not responding AT ALL. So I went to the Grand Central location for assistance. I have to admit I was a little confused at first on who to go to ( I must have slipped through the greeters) but after a point in the right direction I was all set to make a walk-in appointment. After 10 minutes I was able to check in, my phone was assesed and taken for repair (free). I was nervous because water damage is not covered and I didnt want to fork up the expensive fee. But after 2 hours my phone was all set and I was ready to go. No issues on my end. Everyone I spoke with was respectful and knowlegable. No complaints at all :)

Phurba Sherpa

Always great experience.. The Staffs here are very friendly and will go above and beyond to help you out

Anita Garg

Nothing can beat Grandcentral station, given it's the largest in the world. Apple store up the stairs is always crowded.

emily bernard

I went in today to replace headphones and I was told I had to wait 25 minutes. Such a simple task should not have to take so long. Unbelievable

carlos neto

Went there a few times and it was great. But the last time i went, the staff girl was super rude. Ended up going home without my iphone.

Fernanda Emen

I had a great experience with Sara at this location. The team is very helpful, would definitely recommend.

Aashish Chauhan

Worst Apple store ever! Don’t waste your time here expecting that someone would actually help you. I spent 40min waiting on a store person and when I told them I’m leaving, they were pretty ok with it - “You wanna leave, that’s fine”.

Aashish Chauhan

Worst Apple store ever! Don’t waste your time here expecting that someone would actually help you. I spent 40min waiting on a store person and when I told them I’m leaving, they were pretty ok with it - “You wanna leave, that’s fine”.

rishi raj singh gera

Pathetic customer service. Standing in line for 1hours, no courtesy for any customer

Dayna Acquaro

People were very helpful, sweet and friendly

Dayna Acquaro

People were very helpful, sweet and friendly

Chaira Roman

Went there today and Shawn was the customer rep who assisted us! He answered all our questions and was very polite. Thank you Shawn.

Chaira Roman

Went there today and Shawn was the customer rep who assisted us! He answered all our questions and was very polite. Thank you Shawn.

Patrice Murrain

The reps here are VERY helpful. I was pleasantly surprised as I didn't expect an actual store. There are computers where you can surf the Internet free of charge as well.

ed thompson

BEWARE!!! THE TECHNICIAN AT THE GENIUS BAR TOLD ME THAT MY MACBOOK AIR WAS IMPOSSIBLE TO FIX AND I WOULD NEED TO SPEND NO LESS THAN $750 TO HAVE THE LAPTOP REPAIRED FOR WATER DAMAGE WHEN I WAS ABLE TO HAVE IT FIXED ELSEWHERE FOR ONLY $250. AFTER LOOKING AT THE LAPTOP FOR OVER 30 MINUTES THE TECHNICIAN AT THE GENIUS BAR TOLD MULTIPLE PIECES HAD TO BE REPAIRED, WHILE JUST ONE PIECE WAS DAMAGED. SO BEWARE OF WHAT THEY SAY.. THEY CLEARLY WANTED TO PUSH ME TO BUY A NEW ONE....

ed thompson

BEWARE!!! THE TECHNICIAN AT THE GENIUS BAR TOLD ME THAT MY MACBOOK AIR WAS IMPOSSIBLE TO FIX AND I WOULD NEED TO SPEND NO LESS THAN $750 TO HAVE THE LAPTOP REPAIRED FOR WATER DAMAGE WHEN I WAS ABLE TO HAVE IT FIXED ELSEWHERE FOR ONLY $250. AFTER LOOKING AT THE LAPTOP FOR OVER 30 MINUTES THE TECHNICIAN AT THE GENIUS BAR TOLD MULTIPLE PIECES HAD TO BE REPAIRED, WHILE JUST ONE PIECE WAS DAMAGED. SO BEWARE OF WHAT THEY SAY.. THEY CLEARLY WANTED TO PUSH ME TO BUY A NEW ONE....

Adam Daniels

One of the best Apple retail stores! They always help you and all the agents are super friendly and helpful! I had few issues with my apple devices and whenever i have issue i go to this specific location, because the genius bar is always fast and helpful! Overall amazing retail experience!

Adam Daniels

One of the best Apple retail stores! They always help you and all the agents are super friendly and helpful! I had few issues with my apple devices and whenever i have issue i go to this specific location, because the genius bar is always fast and helpful! Overall amazing retail experience!

Eric VIDAL

Despite the number of tourists going through this store (still a bit less than at the Central Park east side one), the service is very efficient and if you book your spot at the genius bar you are served on time and by friendly geniuses. My place for things MAC each time I am in NYC and when I have no time to go to my favorite Tekserve shop on 119 W 23rd St, New York, NY 10011 ;-)

Osama Abbasi

Generous and courteous staff. Quite a cool location at the top of the terminal. Do visit.

Andrew Hung

For few years of using this iPad.

Alessandro Sardone

Got my phone repaired in 1 hour. Good customer service

Michael Abdelkodos

Very rude staff, very bad experience and extremely bad management. You will wait for hours to see one of their genius bar team who doesn't care he is there for money, has seen a lot of people that day and just doesn't care he can't listen to your problem. If you want my advice don't waste your time and find another place.

AADITYA ROBLOX

Really nice and big store and friendly staff

Nico Zaharia

Products are ok, unfortunately have to use them because work software is forced to use iOS if we use that company. Because of that I’m forced to frequent apple for hardware and accessories from. Disorganized and the air of apple arrogance is prevalent EVERYWHERE!!! only decent group of apple employees is the upper west side location. What the benefit of buying online and store pickup if you make me wait in a line for over 31 minutes just to look at my email and then wait 20 more minutes to have it brought out when I could just walk in grab of shelf and pay at register!!! Really comical at times what we allow apple to do to us as consumers

Nico Zaharia

Products are ok, unfortunately have to use them because work software is forced to use iOS if we use that company. Because of that I’m forced to frequent apple for hardware and accessories from. Disorganized and the air of apple arrogance is prevalent EVERYWHERE!!! only decent group of apple employees is the upper west side location. What the benefit of buying online and store pickup if you make me wait in a line for over 31 minutes just to look at my email and then wait 20 more minutes to have it brought out when I could just walk in grab of shelf and pay at register!!! Really comical at times what we allow apple to do to us as consumers

Rohit Patodia

Rating is for the store. Make sure if you call them to check something, you do it twice and different intervals. Not necessarily the person who is answering your call is knowledgeable and may end up giving wrong info. Yesterday i bought an ipad, Experience was superb, the person helped me understand lot of stuff and also encouraged me to sign up for the business client. But Then I realised they gave me wrong keyboard of some other model. This morning i called them to check whether it will work for the ipad I purchased coz i could read some articles saying ipad pro is the name on ipad air keyboard box. The person on the call. Clearly said no it has to be changed. Cost me two hours of time with 40$ conveyance. I go to the store and they say oh it will work for your iPad because that how it is as of now. New boxes of keyboard for ipad air are yet to be printed. Complete negligence. No attempt to compensate the loss on account of their ineffiencies

Kieran Terry

Lovely place to put an Apple Store but the wait for service was painfully long (around 1 hour) when I went even for a very basic enquiry. When they did eventually serve me and provide answer it was an effort. I’m very surprised people put up with it. Not recommended

Kieran Terry

Lovely place to put an Apple Store but the wait for service was painfully long (around 1 hour) when I went even for a very basic enquiry. When they did eventually serve me and provide answer it was an effort. I’m very surprised people put up with it. Not recommended

Raquel M. Gerardo

Cute setup. Seems well organized.

Mitchell Wu

Customer service and staffs here are nice and friendly. They were helpful with resolving our issues and some could assist you in different languages which is good. While you wait you can also look at the nice train station views around the store

Azeem Hirje

One of the worst customer service I have ever received at Apple. All the employees were arrogant and had attitude problem. Now I know which Apple store not to go.

Bobby Betts

Absolutely Woeful service - expect better from Apple 1st - kept us waiting for 25 minutes only to give our item to someone else whom had just turned up. 2nd sold us the wrong colour item - salesperson should of checked we had the correct item.

Bobby Betts

Absolutely Woeful service - expect better from Apple 1st - kept us waiting for 25 minutes only to give our item to someone else whom had just turned up. 2nd sold us the wrong colour item - salesperson should of checked we had the correct item.

Jaime Bermudez

Excellent. Really organized

Jaime Bermudez

Excellent. Really organized

S Morgan

My 16 year old brother went to return AirPods at this location at around 6:40pm on 3/23/19. He was told that the store was closing. The store closes at 7 pm. I do not understand why he was turned away.I can understand if he needed a repair or was ordering a phone..... Fortunately, the 5th ave store is 24 hrs and he was able to return the item with no issues. Side note, the reason for returning the AirPods because there is an updated model. I will order his AirPods “2 “online. I will never go or recommend Grand Central. Bad customer service.

S Morgan

My 16 year old brother went to return AirPods at this location at around 6:40pm on 3/23/19. He was told that the store was closing. The store closes at 7 pm. I do not understand why he was turned away.I can understand if he needed a repair or was ordering a phone..... Fortunately, the 5th ave store is 24 hrs and he was able to return the item with no issues. Side note, the reason for returning the AirPods because there is an updated model. I will order his AirPods “2 “online. I will never go or recommend Grand Central. Bad customer service.

Michelle Saenz

Pretty quick service if you made an appointment. Friendly staff and very helpful reps.

Michelle Saenz

Pretty quick service if you made an appointment. Friendly staff and very helpful reps.

Viviana Espinosa

As an apple product user for over 20 years and having spent over 20k in their products. I am no longer advocating for apple products. They will die after exactly after two years of use. I never thought I would say this. But once sketchapp becomes available for pc. I am done and switching!! Shame on you apple. Also goes of course for iPads and iPhones of course!

Jim & Inna

One of the most different Apple set ups I’ve seen to date. Extremely fast and attentive staff as you can tell they’re aware of being in a transit hub.

Yossi December

Excellent service and courteous staff.

Bam Bambule

Not much experienced sales personell - specially if you want to use/ take your device abroad. I got the clear information that Phone and Watch will work in Europe - but the watch doesn't. I am trying to reach someone there for help - as i was told by the support hotline and no one answered so far. I am travelling and can not return it in the US within the 14 days limit. Somehow this is not what i expect from Apple when you buy less technology for 3times the price. For this service i can go to a Mii store. Update after 3 Weeks: Have called and send approx. 10 Mails - no answer at all - no support.

Keshav Maharaj

Great service good products loved the experience

Rebecca Lindland

Very convenient if you're grabbing something quick...but you'll pay a prime price for that service!

Ahmed Elhamahmy

It’s great to have apple store at the central station for picking up a gift or have your device fixed during your travel. I wish Apple stores become as much as Starbucks coffeeshops

Anuj Goyal

Place to take train, subway, wait for people, use public Rest room. Food is the last priority at this place. Apple is not even on the list. Historic place-yes

Jacqueline A Falco

It's always busy always people ready to help you grate

David Dahan

Quick service but not the most quiet or serene place when toy cone with a problem that requires a fix

David Dahan

Quick service but not the most quiet or serene place when toy cone with a problem that requires a fix

Abhijeet Shetty

Knowledgeable & Courteous Staff! Quick, great experience!

matt thomas

Even though they didn’t have the item I wanted, the staff was super helpful and the space is pretty interesting—skyed above Grand Central Station. It’s not the most convenient place to explore, more if you need something, but it is an interesting space. Other than that, it’s an Apple Store.

matt thomas

Even though they didn’t have the item I wanted, the staff was super helpful and the space is pretty interesting—skyed above Grand Central Station. It’s not the most convenient place to explore, more if you need something, but it is an interesting space. Other than that, it’s an Apple Store.

Jasmin Song

I needed help finding out what was wrong with my new Iphone. The service area was superb! They ran diagnostics on my phone, reassured me that everything was ok and even sent me an email for troubleshooting on my own should the issue persist. Their prices are... well Apple prices though, the only draw-back.

P B

Zero star - Disappointed. The genius bar and customer service - both could use substantial learning and improvement. Do not pretend to help if you really don't want to. Making the customers wait for an hour and talking to your colleagues while they wait does not qualify as good customer service. Not recommended.

Chintan Desai

One of the most unique Apple Stores around the world. This store is located on a historical place in the heart of the NYC. Store is big and product are demonstrated well.

Alvaro Camargo

As any other Apple’s store it has good products. But it does not have the top level models to sell. Top level models can only be purchased by internet. It also does not have many acessories to sell.

Jose r Valle

Good to go for Apple products, very informative staff.

Pedro Lemos

I found it incredible, if you asked me to go to a place in New York I would indicate this shop,

Efrain Suarez II

Great place to go for all of your Apple needs. Everything from information, purchasing, and getting your devices fixed. It can get quite busy.

Denisse

Good customer service

bob sanders

The things this store has is very impressive unlike other apple stores this store is way less crowded and it also has great apple items that NOT ALL APPLE STORES HAVES making this store efficient and unique it’s also great to take a break for a while by charging your phone or using your laptop to finish whatever you need to, just visit sometime when you can

bibek gurung

I spent almost five hrs purchasing a phone, backing up the old phone and setting up the new one. I am not sure if this is the normal time it takes but I wasn't expecting it. Therefore, visit only if you have ample time. Most of the staff were cool though, though overwhelmed by the crowd as its the holiday season and Xs (plural for X) are fairly new. Peace.

bibek gurung

I spent almost five hrs purchasing a phone, backing up the old phone and setting up the new one. I am not sure if this is the normal time it takes but I wasn't expecting it. Therefore, visit only if you have ample time. Most of the staff were cool though, though overwhelmed by the crowd as its the holiday season and Xs (plural for X) are fairly new. Peace.

Kevin Holmes

Great store love the open convept. Would have given it 5 stars if the staff were nicer. After purchasing ear buds and taking a seat to pair them, the woman was quite rude that we did which is very surprosing given ot was quote empty.

Kevin Holmes

Great store love the open convept. Would have given it 5 stars if the staff were nicer. After purchasing ear buds and taking a seat to pair them, the woman was quite rude that we did which is very surprosing given ot was quote empty.

Nahum Wine Bar

Great service. Fast and very helpful

Siam ZR

Nice place. A lil bit crowded though.

Ben Sherry

Icon & just absolutely beautiful!

James Scott

I don't know I so I can't say how it was now can I

Johnny A Quaglia Jr

I like going to this Apple store cause it’s right off the 4,5 trains and they are fast, friendly and efficient.

Sue Davis

Extremely surprised and happy with the way I was treated and having my issue addressed. They have great customer service..

Ezequiel

Usually my go to Apple store! Nice atmosphere and great customer service.

Pankaj Chavda

Excellent. Must visit for Apple lover

Pankaj Chavda

Excellent. Must visit for Apple lover

Alex Abramowitz

They have the latest products and the customer service is great.

Alex Abramowitz

They have the latest products and the customer service is great.

Yuchan Zhai

So many people here. They are running out of iPad pro keyboard folio. Nice place.

Marco Senn

Registration was fast but than i had to wait for quite some time to get an employee assigned. Even i knew exactly what i need and the place was not so busy. I had to spend 40m in the shop.

Marco Senn

Registration was fast but than i had to wait for quite some time to get an employee assigned. Even i knew exactly what i need and the place was not so busy. I had to spend 40m in the shop.

Marusia Krakhmal

Too long to wait. No info about time. Left without nothing. I just needed the watches.

Marusia Krakhmal

Too long to wait. No info about time. Left without nothing. I just needed the watches.

Diego Link

Been here twice both with bad experiences. Want non-geniuses but think they are, be rude and happy to tell you how wrong you are, smiling as they give terrible customer experience come to this apple store. I've been to others , where they've been really good. Shout out to Emeryville apple store.

Megan Welmeyer

I'm glad they are no longer the most valuable company in the world. From the most valuable to behind Microsoft. Maybe it's time for some Steve Jobs wanabe store management to come down the high cloud and learn the proper way to treat everyone?

Megan Welmeyer

I'm glad they are no longer the most valuable company in the world. From the most valuable to behind Microsoft. Maybe it's time for some Steve Jobs wanabe store management to come down the high cloud and learn the proper way to treat everyone?

Mark Newton

I wasn't expecting a lot as all my experiences of Apple so far have been disappointing and expensive, but this store went a long way to improving my experience. Friendly, knowledgeable, and efficient "geniuses" (or should it be geneii?)

Mark Newton

I wasn't expecting a lot as all my experiences of Apple so far have been disappointing and expensive, but this store went a long way to improving my experience. Friendly, knowledgeable, and efficient "geniuses" (or should it be geneii?)

Loulou O.

Registered to purchase several items over 30 minutes ago. So far, we asked two different employees for an update, and their attitude is very unpleasant. I understand that it's a very busy place, but that doesn't justify customers getting scolded by employees. I am not coming back to this place.

Loulou O.

Registered to purchase several items over 30 minutes ago. So far, we asked two different employees for an update, and their attitude is very unpleasant. I understand that it's a very busy place, but that doesn't justify customers getting scolded by employees. I am not coming back to this place.

Daniel Jonas

They advertise trading in iPhones with a cracked screen, but at this store they sent me away to get it fixed first (iphone x, fully working). Also not really willing to help with a fast solution. Try another store.

Stephanie Chartock

Love coming to this location. Small location in a major train station, but staff are well equipped and knowledgeable to handle the volume of traffic. Each time I shop here has been great.

justin donato

Disgusting bathrooms!!!! Cleaned up place would be beautiful

justin donato

Disgusting bathrooms!!!! Cleaned up place would be beautiful

Maarten Schäfer

The Apple Store is a great place to try all of Apple’s products and accessories. Specialists will take the time to answer questions and set up new Apple products. There are workshops where you can learn new things. By visiting the Genius Bar you can get hands-on technical support. It's the largest Apple flagship store in NYC. The staff are friendly and helpful. Located in a great location; quite busy so pack your patience

Mikhail Veygman

For all the marketing that Apple does the details on this one Apple has gotten wrong. Apple has placed its stores including its flagship one in New York City but as the saying goes details matter. First off the organisation of the appointments and service is exactly what I would have expected from Apple but that's where issues stop. I've brought an old IPhone 6 to replace a failed battery, which I would have expected to be a fairly routine thing but apparently it's not. So let's start from the beginning. After arriving for my appointment and checking in I was met by an associate almost right away, which gives the points but one would make him to be just a tech and not someone working for Apple if not for the shirt. The testing and diagnostics were fairly routine but then the issues started I was led to believe that the replacement of a battery would only take 2 hours and I would get the phone back the same day but apparently there were no batteries on hand. So I would have expected that they would just take a phone and hold it until the replacement battery arrives do the replacement and then just have me pick it up. That is not the case the way the process works is they order a part email me that the part had arrived and then I would have to bring the phone in to get it replaced. That felt strange but Ok. So I received an email from Apple confirming that they have the part around 2pm even though I was there 2 hours before I was expecting the part to arrive the following day or something but I guess not and the part is either in another Apple store or some local warehouse but why do techs not know this is beyond me. If you are providing a repair service it would one of the very first things you have to take care of (logistics). So I came back a couple days later to get the battery replaced dropped a phone off, which was fairly quick but was surprised that a girl that took my phone had a box that was the size of the phone in her hand rather than a smaller box which I would have expected to hold a battery. So in an hour I get a call to come pick up the phone when I get there I am being told that a bracket holding the battery broke and I am getting a replacement phone. I didn't complain because I didn't care but still I am not exactly an idiot and I have watched a video on how the battery is replaced and I can't shake a feeling that noone actually wanted to replace my battery but just to give me a replacement phone but if that is the case why go through all this charade to do that. Anyhow got me a different working phone. Restored everything and now back to operational phone but still. Another point that stands out about this store is that other than IPad tablets for work and Apple shirts people who work there don't seem to wear or use any other Apple gear. What exactly does it tell the customer? Are you so cheap that you can't afford to use your employees as marketing tools, which is what they are supposed to be or do the employees actually know something about the gear that we the customers don't? I mean it's one of the best real estate locations in the city make it work.

Atakan Oguz

What do you expect? Fan boys and girls from all around the world.

Jia Sung

Better experience before with the staff. The welcoming staff was very condescending when we went in to check if broken glass was covered for iphone8 plus. The service made me look into buying androids next time.

Camilo Bell

The apple staff are so helpful here its awesome, got me a new mac book pro!!! Very excited about it and it cost an arm and a leg too. Yet it so worth it and once again thanks you guys!

david kang

Why did I pick up my items from this store? Never again

Eduardo Morales

Such a beautiful apple store. Got my airpods here. Right in granr central and sufh a beautiful location. Quick access, great technology and very nice employees

Anita Garg

Nothing can beat Grandcentral station, given it's the largest in the world. Apple store up the stairs is always crowded.

Erica A.

I had to post a review for this location. My Iphone X was giving me some trouble and the screen was not responding AT ALL. So I went to the Grand Central location for assistance. I have to admit I was a little confused at first on who to go to ( I must have slipped through the greeters) but after a point in the right direction I was all set to make a walk-in appointment. After 10 minutes I was able to check in, my phone was assesed and taken for repair (free). I was nervous because water damage is not covered and I didnt want to fork up the expensive fee. But after 2 hours my phone was all set and I was ready to go. No issues on my end. Everyone I spoke with was respectful and knowlegable. No complaints at all :)

Traveler Eleven

A place full of people, dreams, brothers, i went with my cousin. History back their wall. If you want to take a coffe , have a lunch, know beautifull places , this is a recamdable place you can go wherever you want to go, there are guides, you must have 25 hours for day to find the words to describe this magnific place , can come with your family and have a date with new people, discover a new emotion of the stars or the iconic reloj, everybody doesn't enjoy when they cross here every day pero is beautifull, always i willl come back

Sebastian Mayorga

A place full of people, dreams, brothers, i went with my cousin. History back their wall. If you want to take a coffe , have a lunch, know beautifull places , this is a recamdable place you can go wherever you want to go, there are guides, you must have 25 hours for day to find the words to describe this magnific place , can come with your family and have a date with new people, discover a new emotion of the stars or the iconic reloj, everybody doesn't enjoy when they cross here every day pero is beautifull, always i willl come back

Fred Acevedo

Too snooty for my taste

Scott Sun

Terrible experience at this store. Went upstairs but no staff was there guiding. So I went to the right side and asked a staff if they can help me with replacing a missing AirPod. The staff said, I can’t you, go back to the front and it’s their jobs. I asked where are the greeting staff cause I didn’t see anyone when I went up. He said they are in the front, if you can see them it’s your problem... atm, I saw someone went up to the front, I pointed and asked politely, are those the people you are talking about? He reply in a sassy way, if you can’t see them, I don’t know what to tell you. Then rolled his eyes and walked away... this behavior is seriously out of nowhere. Good mood was ruined by this apple guy. Good job apple

Scott Sun

Terrible experience at this store. Went upstairs but no staff was there guiding. So I went to the right side and asked a staff if they can help me with replacing a missing AirPod. The staff said, I can’t you, go back to the front and it’s their jobs. I asked where are the greeting staff cause I didn’t see anyone when I went up. He said they are in the front, if you can see them it’s your problem... atm, I saw someone went up to the front, I pointed and asked politely, are those the people you are talking about? He reply in a sassy way, if you can’t see them, I don’t know what to tell you. Then rolled his eyes and walked away... this behavior is seriously out of nowhere. Good mood was ruined by this apple guy. Good job apple

emily bernard

I went in today to replace headphones and I was told I had to wait 25 minutes. Such a simple task should not have to take so long. Unbelievable

Mr Darac

Great attention to detail

Matthew Armstrong

Gabriel gave me great service at the genius bar

Matthew Armstrong

Gabriel gave me great service at the genius bar

Chen Yoni

Service attitude is very good! Although my home is very far from this store, I am also willing to go to this store to repair my Apple device! Every time I go to this store to repair my Apple device, I don't have to spend too much time, The solution is very satisfying to me.

Cher Joseph

I Love It! The ambience is great!!

luis gomez

Nice place to see the latest apple tech equipment but very pricey for the products.

luis gomez

Nice place to see the latest apple tech equipment but very pricey for the products.

Kerry Kane

Nice place to check out the fancy tech and people watch as well.

Parameswaran Sangaiah

Very slow service people waiting here to buy phone for a hour

Isa Rogero

Best Apple Store experience I’ve ever had. The Grand Central Store is well laid out & convenient. Service is fast & friendly. They fixed the issue I brought my device in for as well as another cosmetic issue under my AppleCare warranty. Their estimate was 7-10 days and my device was repaired in 6 days. Had been getting very frustrated with Apple’s customer service, but this experience really made up for a lot of my negative ones.

Shawn Dixon GT-R Crazy

I got to learn how to program robots and it was very easy and the employees are very nice and friendly and they also taught me how to program games and robots and it was very fun experience and I recommend you all to go.

dear boss

I hate apple products. They break down too often are not user friendly and the apple store online PayPal is closet scam.

Mike Conway

D was fantastic. I was greeted exactly at my appointment time. Had a problem with my iPhoneX and D took care of it so fast and was out of there within 15 minutes. I was dreading going to an Apply Store during tourist season around the holidays and I could not have been more impressed with the entire team, especially D. Would recommend to everyone. Make sure you make an appointment. Plenty were available for same day when I checked around noon.

Rajat Gupta

Great staff. Very helpful and friendly. Very well organized services and management. They know the ins and outs of their job.

Ralph Petrulo

A beautiful store in the heart of one of the most beautiful places in NYC. If you don’t mind the typical hustle and bustle of the crowds at Grand Central this is a great location. The service is exceptional and faster than you’d think in such a crowded location.

Joel Yip

Cheerful and professional staff, brilliant customer service and absolutely spellbinding location. Only small gripe will be that it is overcrowded and could do with a little crowd control or a security guard or two. Other than that i thoroughly enjoyed my time here.

purna cita

always love this place

Andy Allsopp

Interesting retail experience as it’s laid out more akin to a museum than shop. You wander the aisles, browsing curiously at a parade of tablets, phones and watches, as if eyeing monoliths from a lost culture that recorded their history in polished glass. The business end is in the upstairs rooms.

Mukesh Katotra

Very helpful staff and one of best across the world

Darnell Thompson

Came here on 9-21-19 to trade in my iPhone XS Max the day after I picked up my new iPhone in Brooklyn. Was in and out within 10 minutes.

Vitor Hugo Hoffmann da Costa

The great place to by apple products! The sales assistant are very friendly! The place is beautiful!

Tanya Morgan

Natalia, Apple store representative at Grand Central location, was just amazing! She did everything we wanted in very pleasant as well as efficient manner. One of not many representatives that genuinely cared that we leave the store satisfied with the purchase and all set ups in place that sometimes could be painful. For example, some of the pictures in my old phone were not backed up properly to ICloud as such were not transferred over to the new phone after activation. While, she was advised by other colleagues that it would take a long time to manually or otherwise (not through iCloud) transfer them to the new device, Natalia, however, wanted to give it a try in case if it doesn’t take that much time. As a result in 5 minutes we were good to go. Thank you Natalia!

Tanya Morgan

Natalia, Apple store representative at Grand Central location, was just amazing! She did everything we wanted in very pleasant as well as efficient manner. One of not many representatives that genuinely cared that we leave the store satisfied with the purchase and all set ups in place that sometimes could be painful. For example, some of the pictures in my old phone were not backed up properly to ICloud as such were not transferred over to the new phone after activation. While, she was advised by other colleagues that it would take a long time to manually or otherwise (not through iCloud) transfer them to the new device, Natalia, however, wanted to give it a try in case if it doesn’t take that much time. As a result in 5 minutes we were good to go. Thank you Natalia!

Marie Sorbera

Grand Central Terminal is as it is described, On a GRAND SCALE. It is an amazing place to be. There are tours available to visit the underground areas going 6 storoes below ground. The famous clock is known to be a 'meeting place' to join with family in friends coming into the city off the trains. The lower level food court has been completely renovated and is fabulous. Of special mention is ZARO's Bake Shop, family owned bakery from the early 1900's hailing from the Bronx. The breakfast pastries, cookies, muffins, cakes, sandwiches are made fresh daily. My childhood favorite is the Cheese Danish. Scrumptiously delicious! None can compare to the treats that are baked at ZARO's family bakery. Coffee, juices, and freshly made beverages are also available. Service with a smile and very efficient. Many new shops and services, seating area is clean, pleasant, and sufficiently patrolled by the professional and personal NYPD and our National Guard. Check out the Leather Spa where you can get a shine quickly. The Amercian Flag that hangs high gives you a sense of wellbeing, knowing you are in a place where freedom reigns because of our US military and law enforcement whose service and sacrifice leave us eternally grateful, as Amercians. Take the time to enjoy the GCT!

Jermaine

The staff is really nice and helpful. My only complaint is the location. There are soooo many people in Grand Central. Blocking your path, taking selfies...stupid stuff, but that place is huge, filled with tourists and all those bodies with barely any fresh air makes Grand Central Terminal and the Apple store unbearably hot. I was close to passing out in there. They tell you to expect to be there for at least 45 minutes. We were only there about 20, which is not bad AT ALL. Especially for a Saturday at 6pm. But we do have to go back. Problem not solved. I would suggest going there. With a cool drink.

Jermaine

The staff is really nice and helpful. My only complaint is the location. There are soooo many people in Grand Central. Blocking your path, taking selfies...stupid stuff, but that place is huge, filled with tourists and all those bodies with barely any fresh air makes Grand Central Terminal and the Apple store unbearably hot. I was close to passing out in there. They tell you to expect to be there for at least 45 minutes. We were only there about 20, which is not bad AT ALL. Especially for a Saturday at 6pm. But we do have to go back. Problem not solved. I would suggest going there. With a cool drink.

archit jain

I was shocked how bad the service was today. Not only did multiple not know about their own products, their attitude was appalling. After asking around questions about connecting my projector to Apple tv, 3-4 people gave answers that made absolutely no sense. Then i found someone who solved my issue. I'm surprised how little the employees know about basic tech like hdmi. Oh well.

Lisa Wairimu

The tech who looked at my phone was well versed as to why it may be giving problems even though the diagnostics came back clean. Gave me some tricks and pointers to try. Solved the problem with some outside the box thinking. He explained the solution easily. It’s crowded of course but was worth the wait.

Law Tem

One of Apple's landmark stores in Manhattan.

Louis Charles

This location is pretty amazing. It freaking huge and beautiful. The staff here are very helpful and very knowledgeable about their products

Joseph De Andrade

Cool and quirky layout, can get a bit busy

itsyagirll tt

Very crowded and busy when I came but the people that worked here was very nice and it was a quick process

Nikita Sheth

My 4 year old MacBook Pro's battery swelled up and now I have to get it repaired for another 230 bucks

Eric Chu

Brilliant? Cheerful? These are some of the worst staff members of Apple I have ever seen. Disappointed after being treated this way after deciding to move from Android. The three people who helped me today were the worst... better off just staying with google

Nina sama

Perfect service it’s quick and staff is all friendly I love this apple store my Mac feels brand new!! Thank you to everyone

Jasmine H

the apple store didnt like my baby stroller said that i had 15 minutes and then said no can you leave now

余瑞奇

Still waiting for a representative... it’s been 20 minutes.

Eduard Herri

I went there around 5 pm to change the battery of my iPhone and was able to speak with Franklin just after 6pm. He was arrogant and while I was signing in on my device he turned his back to me and decided to have a conversation with one of his colleagues. One star for Franklin. He told me to pick up the phone at 7pm. Much better experience I had with the guy that did the repair. He was very friendly and knowledgeable. Five stars for him.

carlos rodriguez

Coming in today i did the appointment whit the lady at entrance .. she help me unlock my phone .. i wait inside 1 hour no body call me i left :(

Jorge Ottiz

Grand Central Station is the most beautiful place architecture saved by Jackie Kennedy it is a treasure of our city that we should protect and we should maintain and had it has been brought into such a Splenda and Beauty it is an absolute work of art in its own right. We are lucky to have it we are lucky that it was saved it was going to be torn down never ever again will that idea ever come regarding Grand Central Station in fact I go even further I think the Great post office on 34th Street should be turned into Penn Station. There was a plan to do this and it was not done but so let's see what they do in the future. So as far as your question how did I feel and how did I see Grand Central Station it is a masterpiece and I am so proud to be a New Yorker and have it in my proud City thank you

Jiawen Meng

Arrived for Genius Bar on time, checked in with the front and was instructed to wait for assistant. Waited another 15 mins and when I asked again they said my reservation is marked as Cancelled?! That’s why no one even check it with me while people came in later got their help already. All I need is to borrow the chip to open my SIM card. Very bad experience.

Jiawen Meng

Arrived for Genius Bar on time, checked in with the front and was instructed to wait for assistant. Waited another 15 mins and when I asked again they said my reservation is marked as Cancelled?! That’s why no one even check it with me while people came in later got their help already. All I need is to borrow the chip to open my SIM card. Very bad experience.

Steven Krohn

This is the best Apple store with incredibly helpful employees. Love the location

Nkenge Hook

Grand Central need more elevators and ramps to accommodate ADA clients.

Nkenge Hook

Grand Central need more elevators and ramps to accommodate ADA clients.

John Nanavati

I had some trouble finding this place, but it didn’t turn out to be difficult once I knew where to look. Go into the main hall and look to the balcony. You’ll see a set of stairs with the Apple symbol and there it is. This is a fairly busy store, as you can imagine. It’s convenient and has a lot of product. I was very impressed with how well the staff maintained their poise and customer service while faced with the chaos of the lunch crowd. They had a pretty orderly process to handle people’s questions as well as wait for product that they purchased. I was quite pleased with my visit.

Yolanda Williams

This store is not equipped for handicap , y'all make to much money for it not to be

Eileen Greene

I have never been to this store, but everyday I pass through Grand Central Station for my daily commute, so Google assumes I am shopping at the Apple Store morning and evening.