Reviews of Dotfoil Computers (Computer Repair)

Charles Hertz

My wife's ancient malfunctioning iMac was diagnosed the day I brought it in. An inexpensive fix was suggested, but I opted to buy a new one. Being a hopeless Windows guy, I paid Dotfoil a trivial amount to set up the new iMac, and transfer the data from the Time Machine backup drive. From start to finish just 24 hours. The several people I dealt with were uniformly courteous and helpful. Very impressed, very pleased.

Judith HaLevy

They were friendly, helpful and solved my problem in two minutes flat(after I spent a day trying to correct the problem myself on line)So grateful they are in Santa Fe!

Shirley sloop

As recommended by Apple, we took our computer there to recover information on the Seagate back up which had failed. They had the electronic equipment for 3 weeks, They never called to update us on the time needed to finish the job or the status. We called 3 to 4 times to get information. The Technician Gab kept prolonging the time it would be finished . Then there was another week delay because of Thanksgiving. WE Finally called John the owner, who also took messages and did not return calls. He then said that if we would purchase a new back up that they would set it up. When I went to pick up the computer, I discovered that the application for I photo was not there, So I had to wait another two hours for that.! upon returning home( 45 miles away) it was discovered that the back up that was charged $85 for was not even taken out of the box or programed. Company is much overrated and not consumer friendly.

martin geer

Great service and clear communication at a fair price

gdawnprice

I'm older than the internet, which means I struggle to keep up with every new iteration of a software release or a new hardware gadget. Dotfoil always has the answers to all of my questions, and the patience to put up with someone not of the internet native generation. Tim Dineen is an exceptional tutor and a wealth of technical knowledge. I would highly recommend Dotfoil for anyone seeking advice on what to buy and how to use it. Gayle, local Santa Fean

Debra Birkhauser

After installing Windows 10 on my computer, it crashed. Michael not only revived my computer, he was also able to reinstall my files.

Rachel W

After banging my head against an unintentional Windows 10 upgrade that disabled my graphics driver, I emailed Dotfoil and received a response almost immediately. After some additional attempts at troubleshooting the problem myself based on recommendations provided by Dotfoil, I brought my laptop in to the store for help solving my driver problem and Dotfoil turned it around in 24 hours. Problem solved. I am very happy with the service Dotfoil provided and their willingness to offer me advice via email at the troubleshooting stage. I would definitely use them again.

Zev Guber

My thanks to DotFoil & Tyson Cole, for services that are most excellent. The problem gets diagnosed and corrected. In our case it was a faulty back up system, locating lost files and an erased address book. Their pricing most fair.

Rae Kelley

Took my computer there because it was running very slow. They didn't find anything wrong other than my virus protection program, Symantic, and firewall, Zone Alarm, were using most of the resources so they took them off and I put Webroot on it. They also installed more RAM. Two weeks later and no improvement in my system I took it to Best Buy. They found two rootkits, software that had not installed correctly and a few other items. Spent $181 at dotfoil and $216 for a years service contract and three more licenses to Webroot at Best Buy. Other than the extra RAM, dotfoil was a total waste of my time and money.

Martha Braniff

Michael did a great job explaining the problems and solutions, then he solved them The price was fair and reasonable. I've used Dotfoil several times and will again!

Joseph Baca

Friendly staff

elaine pirone

The folks at Dot Foil helped me so much today and they taught me things for free that I did not know how to do. I am so grateful for the help, I never thought it would be so easy to stop in and get such great service. We are so lucky to have them in Santa Fe!!

Andrew Rodney

Great repair facility, they stand by their work! I had Dotfoil replace a cracked iPhone 6 screen. They did it in 2 hours. A few weeks later, I noticed the dimming wasn't acting normal. I ended up going in, nearly 5 weeks after that install to have them check it out, thinking they would charge me to fix the issue. No! They admitted the part was defective and replaced it on their dime, again under 2 hours. That's a great company that stands behind their work! When the new MacBook Pro ships in a few months, I'll be buying it at Dotfoil. They have my business from now on.

Gene Aker

Wholly satisfied. Very professional operation: on time, written invoices, clear expectations, fair price. What more could you ask? A rare experience these days!

Jack Burton

I've taken my old Dell to Dotfoil since I bought it in 2007. I credit Dotfoil for helping keep it running smoothly for almost ten years. Always had good, prompt, friendly service at reasonable cost. Good parts when needed, which has been rarely, and no parts when not needed, which has been most of the time, and much appreciated from a business that makes a chunk of income from parts. Highly recommended!

Sivia Gold

Good service and helpful and very nice employees.

Quentin Wolf

Dotfoil has been our "go to" computer repair place since 2004! For thirteen years, we (two women, partially tech-savvy) have trusted them to assist us, to repair our computers, to guide and help with advice and support! Currently Michael is working on a persistent error with an NVIDIA graphics card. he gives clear info, keeps our financial situation in mind while at the same time making certain we have all options laid out and explained. They are a stable, reliable HONEST business and have gotten many awards. They serve businesses and individuals. They ALSO stand behind their work! Try them out. You will become a fan!

Suzanne Larmon

I use Dotfoil for my personal Mac computer and have had fantastic repair service as well as learning about what tools and equipment are best utilized with my Mac. They have also been able to answer questions clearly and concisely compared to information I attempted to garner from the web which had left me "dazed and confused". They are also our service provider for our Windows system at work and we have used them for at least 10 years. They back up our system, do repairs on equipment and help us fix any and all problems related to internet, networks and those unidentifiable "bugs" that can bring you to your knees trying to resolve on your own. Great staff. Great leadership. Overall phenomenal company. I recommend them highly to any individual and to any business no matter what systems you are using.

Lyssa Sweeny

Very happy with the service all the way from start to finish. All my questions were answered so I could understand what was going on with my computer. Unfortunately I need to get a new one, but if I ever have any problems with another computer I will make sure I head over to them again!!

Kate Barrere

I've had dealings with other repair shops in town over the years and it's been hard to find a tech person who is also a human. Some are a bit robotic, some downright mean! But Michael at Dotfoil not only knows what he's doing on the tech side but is warm, friendly and extremely professional as well. I had some issues with my iMac and had to bring it back it several times to get to the bottom of what was happening. Michael communicated clearly and well at every step and figured it out. When there are other options for consumers out there, customer service becomes a tie breaker. Hang on to this one, Dotfoil.

Kay Roberts

Great service, all concerns addressed, plus all data restored on my Apple product.

Betsy Camp

The staff was so accommodating, and they kept me updated and informed. Excellent service!! Thank you! Betsy Camp

Jarred Conley

Friendly staff and quickly resolved the issues with my Mac and had it back to me within 24 hours. Thanks!

Josh Rappaport

Dot Foil does provide some good services for Mac repairs.

Lisa Smith

Dot Foil just bailed me out of a time-sensitive jam. Great service!

Blue Hair Dont Care

Great service, prices, and selection...wind9ws and mac only...not a place for linux tho...

DeeDee Downs

Tyson's great. He figured out what was wrong with my 6 year old Pro (ancient hard drive which decided to die and move on to computer Heaven which left me in Hell...) But when it came time to salvage whatever data could be salvaged, and then move old files into my nifty, new MacBook Pro, Tyson heroically saved the day! The critical files were successfully transferred. Then Tyson took the time to show me some good tricks, update my passwords, and made me laugh. Thanks Tyson for your vast knowledge and good humor. Also, many thanks to Tony for patiently answering every question I had, and for letting me play with all the cool computers on display. He was sensitive to cost and pricing issues, never hurrying me, and never pressing to make a sale. Crystal at the front desk, was friendly and professional too. I will definitely use them again, and confidently recommend them. I still hate being without a computer for even a day or two, but that's really more my problem than theirs.

Sharyn Faro

Eddie is amazing. She was great to work with and beyond helpful. So glad he is an employee here!

Christopher Doyle

Excellent resource for both business and personal Mac and PC users. They did an excellent job diagnosing and repairing my PC maintenance concerns and also work with help me upgrade to a new Mac book Pro, Airport time capsule-router and all the accessories I needed. Excellent Service provided by all of the staff. They are the only authorized Mac Service center in Santa Fe, A+ and Apple Certified. I can't recommend them highly enough!

Ava Shije

Great service at reasonable prices. Michael is a caring technician who will make sure you are happy with the work he's done.

Tadakiba Tatsu

If you have a problem, don't use them. They are very terrible at contacting you about anything, and furthermore are extremely slow, and attempt to do things with your computer without permission or informing you. It's been more than four weeks and I'm still having problems. Since they asked to send in my computer to be replaced, they've left the box out shipped for 5 days, and according to them its only just been picked up. When i initially asked to replace the logic board, they did other replaces first which did nothing, until they did the repair i requested and when that did not work, ordered replacement under the computers warranty without asking me if i just wanted to pick up the broken computer. I would have much rather picked up the computer and request a replace myself, as it clearly would have been quicker, i regret fully not choosing to send the computer directly to apple in the first place at all. The place acts like its run by a group of teenagers and the person was working with me looked quite young anyway and they are less willing to talk to me anymore or provide details of progress because of how much they are slacking off.

Dayna Anton

Edward was very truthful with me about the posibility of repairing my older laptop. I trully appriciated his honesty.

debra link

Edward at Dotfoil this morning was really helpful as I rattled off a story of my computer being hacked and the resulting insecurity. He actually listened and responded in thoughtful detail. Thank you!

Katie Chavez Cook

Really surprised at how quickly service was accomplished. Final invoice same as estimate. Very pleased. Thank you!

Melinda Redenius

Went in with a very specific problem, Tom and crew hosted me for over an hour. Great technologist that treated me like family.

studium oma

Knowledgable, honest and friendly. Helped me out with my Mac on 2 separate occasions. Great service from Edward. Thank you.

Nicole de Jurenev

Besides being very busy, EDDIE was kind enough to patiently answer all my question and now I can use all the functions on my computer that were previously blocked. I am a VERY happy and content customer!!!!!!!!!!!!!!!!

Rebecca Holland

Layton fixed my computer in less than 15 min- which had caused 2 hrs out of my work day- Great knowledge and excellent customer service! Thank you!

Dee Rush

I have been coming to Dotfoil for the last five years for all levels of problems with my computer or iPad. Most of time, they have examined the device and solved the problem within fifteen minutes. On these occasions, I have never been charged for these short evaluations and corrections. When the problem required an extensive examination, I have always been satisfied with the service being both accurate and prompt. I can not recommend Dotfoil enough. They are GREAT!

Lee Webster

Intelligent and well stocked

John Shourt

Prompt helpful service.

Linda Fischer

Highly recommend Dotfoil.... one never wants to have a computer problem and it happens. They were courteous, professional, sensitive and quick. Thank you for all your help! Linda L. Fischer

K.Elise Packard

This company have the customer in mind. The technicians are knowledgeable and kind, and quick with solutions. I am so glad that they are in Santa Fe! Thank you, Dotfoil. Elise Packard, PhD

Jesus Christos

Better than the Apple Store.

colette coleman

I am writing to highly recommend the service provided me by Layton Ellington. He was courteous, patient, knowledgeable, and completely affable despite my lack of familiarity. I have had experience in other tech stores where the employees have been condescending and dismissive. Not so with Layton. I applaud your employee. It is a pleasure to do business with a company with such high standards for its workers. I would like to add that on a previous occasion, I was treated affably and respectfully by Tim Dineen.

Nathalie Love

Eddie, a technician at the Santa Fe Dotfoil, gets the highest rating. Not only did he solve the problems on my computer, but he also explained what was the trouble in a clear understandable manner. He was absolutely terrific. The company is lucky to have him. Nathalie Love

Louanne Ellis

I have called the Dotfoil, tech staff several times, and have always had prompt, courteous help for my issues. I have purchased my last two computers from them and appreciate their service. I find it impressive to be able to get in touch with knowledgable professionals, with no long wait times, or annoying automated prompts etc.

Jim Benenson

EXCELLENT technical advice

Mark Perry

I brought my MacBook Pro in recently with what turned out to be a micro-cracked screen. They were very clear and professional, and advised me it probably would be 3-4 business days until a technician could check it out and follow up with me about whether the warranty would cover it. In two business days, he called to tell me it was already fixed, covered and ready to pick up. Very graceful and positive experience.

Cage Vernon

I bought a battery for my late 2011 MacBook pro here. I was happy they had it in stock and I didn't have to wait to have it shipped. It came with all the tools I needed to install it myself. As a bonus it also came with a keyboard cover for my MacBook pro! Great place and great staff. Tony was a pleasure to work with.

Catherine Pisaroni

Excellent, competent and very helpful! These guys are the best!

angel G

Told me I needed new operating system for $250. Turns out i can get Apple Store to install a new OS for free. Lame.

Nicholas Tsapatsaris

My macbook would not turn on for me to access tax forms for completion. In a panic I searched for an Apple endorsed service center and found Dotfoil. I walked in with my laptop, got prompt service and in 4 hours had a diagnosis(faulty on-off switch)., and in less than 24 hours had my laptop returned fully functional. Can't recommend more highly. Unfortunately, my IRS tax news was not good.

Sam Burnett-Ragueneau

Dotfoil really showed up for me. Great troubleshooting, consulting and repair of my IMac. I would definitely recommend them to any family or friend looking for someone to repair their mac.

Kathy Pallis

Excellent service and very pleasant and professional atmosphere. Michael was especially helpful to me today. I highly recommend them!

Daniel Dorr

You want your Mac fixed properly? This is the place to go. Good people and quality service. Thanks!

Thal Enterprises Inc.

These guys are always helpful in a pinch, really appreciate having them in Santa Fe!

Mercedes Rivera

8 DAY WAITING. I felt it was quite unprofessional to have called them twice and ask them questions and when I get there they tell me there’s an eight days wait. drove 40 minutes to get there

Paulette Frankl

Michael and Edward worked a miracle in record time, thus saving me hours of frustration on my own. Thank you! Thank you! Forever in gratitude, Paulette Frankl

Bailey Scroggins

Wonderful customer service, very informative. Will be back again if and when any future technical problems arise. Would recommend highly!

Hal Kahn

Whenever I have a computer problem or question, I go to Dotfoil. I have always received terrific customer service there, and I never been disappointed. The staff is knowledgeable and friendly. I am not a techie, so having a someone take the time to clearly and patiently explain the computer issue is very important to me. I had been experiencing a problem with my Mac mini for a few months. I called Apple tech support a number of times, but the snafu continued. Once I took the machine into Dotfoil, Tyson gave it a complete check-up and resolved the issue in one day. He also took the time to answer my other computer-related questions. I give Dotfoil five stars because the rating system does not allow six stars!

Jorge Luis Bernal

Dotfoil was able to solve my problem in 5 minutes and no charge. Very knowlegable and friendly service staff. Jorge B.

Susan Chambers-Otero

Anthony genius bar not. Very rude and unpleasant