BUYER BEWARE:
I was a 10+ year Canon user until I decided to swap to Sony for the PXW-FS7.
Sony sent me a camera with a manufacturer error, several specs of dust on the inside of the camera sensor. I spent about a week on the phone asking for a replacement camera while they fixed it or at least covered shipping to send the camera back for the service under warranty. Both were denied, and I was forced to pay 150+ dollars to send the camera to Teaneck to fix a problem that was the fault of the manufacturer.
I thought this was all of the stress that I would run into but it was far from finished. Calling Teaneck NJ was the real headache. The REPAIR HEADQUARTERS of Sony for professional video camcorders does not have any representatives that will answer your calls. You can only leave emails or voicemails. I was told that I would have one to two business days of waiting before a professional would call me and let me know what would be done to my camera and how much longer I would need to wait. I am now over 2 weeks waiting on a response to an initial diagnosis on the camera. I have left 4+ voicemails and emails, none of which have been responded.
This is a warning to companies or camera operators looking to switch to Sony. It has now been over 4 weeks to get an initial diagnosis. I have turned down work, or needed to rent a new camera on jobs costing me several thousand dollars due to Sony's lack of support and false timelines. I've never encountered a company that is so unwilling to help customers buying their top shelf line of cameras. The FS7 will be my first and final Sony product.