Reviews of Apple Sagemore (Computer Repair)

Heath Ledger

Great Customer Service. It’s always busy so I’d suggest calling to see if the item you want is in stock. Other than that they are great!

John Mcnair

GREAT product. Okay service.

El Presidentte

Stay AWAY!!! I purchased a 1 phone and lata found out that I was charged for 2!!! Now I have to go through the nonsense to get this crap corrected. Associate had zero idea what he was doin.

KellyandSteve Russell

Excellent customer service, even with the store being packed with consumers

Hellen Geraldino

I wish I can give Zero stars. Please do not go to this store unless you are white. The managers and even he staff are very racist towards anyone who is not of white color. Very rude and need to learn some manners. I mean , when I work I treat everyone the same and if they have a issue I work it out or call the manager to help solve the issue. This lady was very rude did not care about my issue. Learn to respect anyone no matter the color skin they are!!!!!!!!

Kwezzy

Don't go to this store for repairs for iPhones. I drove to this store three times an hour each way for the store to tell me the first time that my phone wasn't showing the symptoms that I said. They behaved as if they truly didn't believe me. The second time they replaced the phone with a "brand new one" to find out that the "brand new one" had a straight line of dead pixels. Also the phone got extremely hot to the point I couldn't hold it while watching movies and had bluetooth connected. I called the store and they wouldn't even listen to my problem and sent my call to technical support. Technical support said she told the store to go ahead and replace phone. When I arrived at the store they told me they will not replace phone and that only the screen they would replace. Also that screen replacement would take an hour to an hour and a half! I had to wait an hour and 15 minutes for the simple fact they wouldn't replace my obviously bad batch iPhone. The manager of the store recommended that I go get "a few drinks." I highly recommend going to cherry hill. I've had an iPhone since the first one came out and have never experienced such bad service from an apple store. Not sure it was my race or the way I dressed but they basically made it seem like I was given a favor on a 3 day old "brand new phone" that they refused to replace or listen to the other issue that I was having with the phone.

Stephanie Nagel

Have had no issues with the people there usually. Everyone has been super nice. I have been there twice for my kids' phones. This past time I was told my phone may not be able to be fixed because the security screws are missing (tiny screws at the bottom) when I said that it must have never been put back the last time my phone was fixed the guy says absolutely not. Well I KNOW my young son didnt do it. Thankfully the phone was "pristine " when opened.When I picked up a new phone and was told it was all set. Got home and theres no SIM. Tried putting my son's old one in only to not have it work. So I'm being told by my carrier I MUST return to apple to get a new one. Which is a 45 min drive from my home. Not happy at all. I know it's a busy store, but come on. How do you leave the SIM slot empty. And obviously mistakes can be made!

Madison Griffin

The staff was so friendly and helpful. Noah was our technician and he went above and beyond to help us. We will do all our business at this store.

Amy Chen

Worst service ever!! I’ve been an Apple customer for years since the original ipod released and I own the iwatch, generations of ipad, imac pro, beats, etc. This experience along with the iphone X headset problem makes the last straw on the camel’s back. Today I decided to come here instead of the one I usually go to in Delware. The store was not that busy and the place seemed well staffed at first. I came in a second time for an iphone X headset issue. They told me 1 hour wait. I came back in an hour; they didn’t tell me that 1 hour wait was to check in so after I checked in, I waited another 30 min with STILL two people ahead of me so I left. To top it all off, the two guys who checked me in were rude. He told me he never heard of a headset problem with iphone X. First of all, why would I lie about it? I don’t have much time and I traveled extensively to get here for a product problem. The other guy who was with him had an attitude. WORST APPLE LOCATION EVER!!! Tldr: Came in for a headset problem, waited 1 hr to check in, waited another 30 min and still no service. Staff was rude and seemed to not take young customers seriously and were inconsiderate of the fact we waited 1.5 hr and still waiting. Decided I won’t buy another Apple product.

Sheri Gaylord

I only buy my apple products there. Customer service, knowledge, problem solving can't be beat!

David Miller

They took care of my daughter's iPhone with no problem. I still think Apple products are overrated

John Mason

Extremely pleasant, professional, helpful and knowledgable. Am returning to purchase newest iPod touch.

Gwendolyn Cobb

Very helpful staff...

Michael Framo

Use caution when going to this Apple Store. I don't know if the team has a lack of knowledge or they are just not eager to help. I had an appointment scheduled, in which I arrived early. I was told the serial number THEY entered to repair my device was incorrect. So, to my inconvenience they could not honor my appointment nor help me fix my phone that day. I had to be "escalated" and Apple Support who will contact me in 24 hours until I can find out what is going on. I made the mistake of not going to Apple of Cherry Hill. You live and learn.

Joe Kara Kalitz

Worst customer service ever. My laptop crashed and we went to this Apple Store to see if they could help us. After waiting in the store for 10 minutes, we were finally told that the can't help us. Why make us wait the 10 minutes? It is probably a 10 minute fix and they couldn't even attempt it with 40 minutes till close. Heck, they didn't even ask what the problem was or what troubleshooting we had tried. Never buying Apple again!!!

Kay Bass

I went to the store yesterday for my daughter's Iphone 6s which would not turn on. I did not know what to expect or how much money this was going to "cost me"......The tech assigned to me was attentive, courteous, patient, kind, knowlegeable and able to diagnose my daughter's phone and 'restore it to sanity' without me having to pay a dime. This was my first visit to an Apple Store. The atmosphere was energetic and alive , and I experienced the BEST CUSTOMER SERVICE EVER. Thanks Apple and your wonderful Tech (whose own mother who recently git an Iphone) for the experience.

Luke Strong

Quick, with helpful employees

Dorothy Mitchell

Long wait. Way to busy

James Madden

Great people and very helpful

Joseph C. Antonakakis

As always, great customer service. Very sleek store. Only downside is the wait to meet with someone if you need something fixed.

Charles Farrell

The staff was knowledgeable, friendly and professional. We purchased an I phone.

Lisa Brooks

WOW! I just took my 2014 Apple MAC Notebook to the Apple Store in Sagemore. My MAC had been erased (long story) but the tech installed a brand new system for me for FREE!! I wish I could remember his name. He was awesome. Patient, knowledgeable and he gave me all kinds of helpful advice and tips. I’ll never go anywhere else!! Thank you!

Eric Theriault

Terrible customer service will never go back there again. Refused to return a laptop I bought a day ago that was damaged.

tabitha nelson

My experience was great I went on Black Friday made a very large purchase and the employee who helped me did not hassle me to buy items that I did not need or was useless for me and he explained things very well. It took me a total from entering the store to finish an hour and half that's it. Will shop here again and no traffic jams like the one in the mall.

Ellen Rothschild

Great help. Busy store as they closed the store in Atlantic City

Robert Mattos

Most knowledgeable people around, fast, courteous service

Frank Dimeo

Very good. Was taken care of right away, before my appointment time.

Jonnie Comet

I have walked into this store three or four times and have NEVER had a satisfying experience. I don't know where the 'positive' reviews are coming from-- they are definitely in the minority. Apple has the world's best products and the world's worst customer service. It's as though the staff have a phobia of common people, or else they assume no-one has the appeal they themselves must have. I strongly advocate Best Buy (Moorestown, in a much less crowded area) or online 3rd-party sellers for buying accessories and parts; and for my daughter's computer we went to Delaware to avoid sales tax (and got better service too). Sagemore is definitely NOT an option.

Max Aricha

Very nice customer service.

Peter Yanefski

Very helpful,not super organized,but I was seen on time for my appointment even if it seemed crowded and disorganized,so that's good. Still a really cool looking and feeling environment despite all the people in there.

Douglasz856 .

Today on October 8th 2017, this awesome woman name Joanna from the Sagemore Apple Store help me with my problems on my iPhone. She was very helpful, friendly And it was the best service I ever experience at the Apple Store. She's very knowledgeable and helpful and I would recommend seeing her for any service on your phone or laptop.

Kieran B.

Amazing, friendly and helpful staff and service. Great place in all!

Tierra Houston

The staff here at Apple are friendly, welcoming and knowledgeable.

KRISTEN HEARN

I brought in my year old laptop that randomly shut off and wouldn’t turn back on. I have never experienced such horrible customer service. I was told it’d be 48 hours just to diagnose the issue and a loaner computer wasn’t an option. I explained I’m a full time student and asked to expedite the process and the “manager” told me to go to a library. He spoke very condescendingly to me the entire time and told me other people have deadlines too. Did other people just buy their laptop a year ago and have it shut off due to something that’s clearly apples fault since it wasn’t dropped or spilt or damaged in any way...also was told if I’d paid $500 a year for some business program I’d get top priority at Genius Bar and then a loaner would be an option! Absolutely ridiculous...I will not be buying Apple products anymore if this is how their customers are treated

Marc O'Connor

I generally dislike any trip to the Apple Store. It is always crowded, I generally receive poor service and I find that the sales people have completely purchased and drank every bit of the Apple Kool-Aid. Do your research before going to Apple Store so you know what you need, not what the Apple person tells you need.

Matt Soslow

It's an Apple store so you pretty much know what to expect when going in. It's always busy and it can be hard to get help sometimes, although the staff is friendly and very knowledgeable about the products.

Rina Pfisterer

Greeter was very pleasant, didn’t get his name but I loved his pink knit hat. Noah and Isaiah were excellent, knowledgeable and fast to resolve iPhone issue. Highly recommend. Excellent experience

Bruce Aristeo

This store is always crowded. There are a lot of employees on the floor to see what you need help with. Be prepared to wait if you have issues with an Apple Product. Most of the Apple stores are not for the faint at heart. This one is located in the uppity Promenade, so need I say more?

John Ryan

Was crowded, had to wait for salesperson. Went over some options with him and decided to purchase 13” Mac Book. He said he did not have it in stock but we could get next model up. Only $300 more plus another $60 for the “dongle” to read SD cards. Really wanted the one with built in SD card reader. Asked him if he could order it. He said 5-6 weeks to order’and ship to me. Could he find it at another store? No. We left. I looked on apple website, in stock can have to me in 2 days express shipping. Also in stock at Best Buy where I will be buying it later today!

George Shuster

Everyone was extremely helpful.

Dustin Wilson

This place is a disaster, stay far away. Too many employees (as per Apple standard even). I went in when the Apple Watch was displayed to try on. When asking questions, the employee said they didn't brief him on the watch, and received different results every time I asked a different employee. On another visit when my sync cable that came with the iPhone stopped working, they would not take back because they 'couldn't verify that it came with the original box'. How would I even verify that? When my friend tried to get his bent iPhone 6 looked at, they didn't even want to touch it, because 'they could cause further damage'. Took it to another Apple store, they didn't hesitate on getting him a new replacement. Whenever I need an Apple product, from now on, I take the extra time out of my day to drive a bit further and visit a different store. When someone asks where the nearest Apple store it, I exclude it.

Ciara Rio

Went here to have my phone fixed because the battery died quickly. I don't think I've ever dealt with such great customer service. Right when i walked in i was greeted and they directed me to where i needed to go. Everyone was so helpful and friendly, they even solved my problem quickly. I was in their for a total of 20 minutes maybe less, and they were extremely busy.

Richard Haws

Lisa was awesome.

Bill D

The staff was GREAT AND POLITE

Curtis Kleier

Sometimes there are more employees than customers so just walk in before you turn around thinking you have a long wait. Make appointments online.

Suguna Somisetty

This is a big crapy stores, whenever you go without an appointment they say they have 2 Hrs wait time ... would customer wait 2 hrs to get service? They need to increase the Stuff count to support custmers. If not, better not to buy Apple Products and stuck yourself ...

Olivia Mark

Barbara and Carla were very personable and accommodating sales associates. Made me feel comfortable being in the store.

amanda lee

I was very displeased with the service here today. When they want to sell a product they are friendly but today they were not. I purchased an iPhone XR 4 months ago and it dropped the back screen cracked. I have apple care I called three different times in one day and two of those times I was informed that I could pay $100 to get my phone fixed and trade it in for a blue one instead of the tacky pink they talked me into getting (which btw they implied I was a liar) so the company says one thing I drive an hour away to come here and what I was told on the phone wasn’t what they said in the store. So now I wasted my time.

Jim Kanz

The store manager during the 7:30 PM evening shift today as well as the store Genius were both very understanding and willing to help with my iPhone 6 Plus iSight camera issue. They went above and beyond in order to ensure my time spent waiting was minimal and their customer service was top-notch!

Sanzida Chowdhury

their services are awesome

Mario Sciarrino

I would STAY away from this Apple store... the other day I had bought another Apple silicone case for my iPhone X. (Colbalt Blue to be exact), and this past Saturday I went to exchange it for the white one. I had the white case over the weekend to try it out but I’ve decided I didn’t want it anymore so today I went to return it. In Apples system, they claim that there was NO “exchange” from the Colbalt to the white case.... even if I had lost the receipt, it should still be in Apples system that an exchange did occur and have a copy of the receipt. The ONLY explanation is that the sales rep that helped me messed up and didn’t do the exchange properly!!!!! I am now OUT on $40 .... NEVER coming back to this Apple store. And on top of that the manager on duty that I spoke with on the phone was VERY rude and unprofessional. He didn’t even want to help me and it could’ve been easily resolved.... UPDATE: Later that day, I’ve decided to go to the Cherry hill location. I spoke with a manager on duty, and come to find out that the manager at the Cherry hill location was able to locate my receipt by searching the specific product and the location, and found product that have been sold at the “SAGEMORE” location and GUESS what!! My “exchange” was there.... on top of it all.... they spelled my email address wrong and that’s why they couldn’t find it. The manager was very helpful at the Cherry hill location and knew what he was doing.

Rick Purvis

Very helpful staff at the Genius Bar. Efficient, not much waiting around past your appointment time. They are honest and straight forward. Definitely recommend this location. Be sure to schedule your appointment. Walk-ins can end up waiting quite a bit.

tarae morton

Apple is a solid brand and I enjoy using their products. I received great service and recommend this store to everyone.

Ann Sievers

Upside... Sarah B. was absolutely wonderful. Patient, knowledgeable, professional. She took time to answer my questions. Downside... Had to wait 30 minutes beyond my scheduled appointment for tech support.

kelly deluisi

Friendly knowledgeable staff..worth the drive

linis pwetko

clean and the "geniuses" are more available than "geniuses" at a mall because of less foot traffic. staff is helpful and willing to help if you have any issues. i like going here becausr even during peak high traffic times, I'm able to get to talk to a "genius".

Brandon O'Neill

Horrible service. They dont know what they are doing.... my total was supposed to be 1,800 but ending up being 3,000. Staff needs TRAINING... never go here.

Pamela G Ganassi

Wonderfully informative! Staff are warm, courteous and very knowledgeable. Lights go on with wonder and delight.

mom2moonndweez .

Salesman Steve was very knowledgeable and helpful!

David Radolovic

Totally incompetent staff. They told me 45 minute wait, an hour later I came back (because I still hadn’t gotten my text notification that my appointment was ready) and they said “45 mins? It says here AN HOUR and 45 mins...” they wouldn’t do anything to help me at that point and gave me a “well it’s your problem” sort of attitude. I know people make mistakes but wasting someone’s time like this is completely unacceptable. You can see how many one-star ratings there are. Avoid this store.

Evan Sorokin

Customer service here is excellent with large numbers of staff members eager to help and eager to sell you more gadgets! When something isn't working their Genius Bar is able to solve most problems that I have encountered. They also have a great Business Team that helps small businesses with purchases and support.

Mountain Man

Make sure you have your conformation number for the appointment you make. It's a busy place but several of the employees seemingly are standing around doing nothing because she's is number one and repairs are VERY low on the totem pole. Especially if it's an older model.

AJ Pantanella

Prompt service for me but many people were waiting a long time. Not very informative

Jack Davis

Sarah made my daughters experience of buying an iPad an awesome one. Greeted her at the door got down on her level and talked to her about it. James did phenomenal also showing her how to set up and use the iPad.

Renee Grillo

No happy

Kal Services

Apple doesn't treat customers like they matter.

Chris Rodriguez

Customer service is great. I came here to fix a couple software issues my phone was having. My apple technician was very professional, and solved the problem quickly. My two kids were also entertained by other apple employees. They had them do sevral activities while I was at the "bar." Thank you Asheley! (Here is one of the pics my son drew).

John Burdey

Great customer service. Nice store layout. Plenty of options to choose from.

Lakisha Houston

Love the staff...they were so knowledgeable and funny.

Betty Rafanello

Whenever or whatever I come to this store for, the people there are always so helpful and knowledgeable.

MLG 81

Pretty crazy in the store but its awesome

Linda

Technician was extremely rude. My battery on my phone had expanded to the point that it cracked my screen. The technician basically called me a liar and said nothing was wrong with the battery and that I had just damaged my phone on my own. That is not what happened. In fact, I had purchased a new phone just a few weeks prior to the screen cracking. The screen was popping up off the face of the phone at that point and the retailer did want it as a trade in and instead recommended that I take it for repair as it should be covered. In the meantime, the screen eventually cracked due to the expansion before I could get to the store. Now these idiots want to blame me and not take responsibility for this issue. Had I known a few weeks ago just how poor the Apple customer service was going to be, I would have purchased the LG instead. This Store has completely turned me off on Apple and their iPhones.

Felice Elefant

Awful Awful Awful- "geniuses" DO NOT know what they are doing yet will not admit it, causing hours of wasted time and multiple times coming back. DO NOT come here if you can help it!!

Kelsey Connelly

Walked in right when the store opened and went to Rob from tech support and he hooked me up and helped alleviate my stress and my issue. Really appreciated the time he took to help me.

Steven Chang

Sugar customer service Good luck getting a call back if you order anything.

BabyLove GTus

My son hot spot..I'm just following lol

Sarah O'Neill

I find the service here to be very good in general. One particular employee, Wayne, had just helped me out over the phone and was incredibly empathetic, patient, and kind. If you're looking for someone at the store who is able to attentively listen and then, help you to actually fix the problem, ask for him.

Krutesh Patel

Had an appointment and had to wait another 10 minutes extra. Wasn't mad since they took care of the issue.

Ava marie

I don't think this place is that bad customer service for me was pretty good they were very attentive they were helpful every time one guy would walk away another blue shirt would come walking up asked if I was OK in checking my time and you know my backing up and all that stuff so I think you were great

Andrew Biss

Staff was super helpful. They were able to get me in and out fast got me what I wanted.

Russell Rodjinske

Vince Berry provided us with excellent customer service. He is very knowledgable with the products and was very patient to give us ample time to solve our problem. Thank you Vince !

Gail Janssen

Always courteous and very helpful.

Melis'a T.

Such a good experience...i didnt expect the attentiveness and pleasant demeanor especially since it was so crowded in there. I loved the pink haired gentleman who helped me and he helped me understand what was wrong. Very informative and efficient. I can see why Apple does so well. I wld definitely go again

Gary

I've been to this store about 5-10 times and every time the staff is polite and helpful. They just replaced my entire iPhone 5S because the screen barely moved when pressure was placed upon it. No questions asked...just gave me a new one. A++++

Sandra Fioresi

Everyone was very helpful, cordial and patient. Always a pleasant experience

The Lifestylist

While the service was great, the wait time was irritating.

Edmund Dichoso

Very poor service. I came to buy an Apple Watch the other day and when I ask the staff for help. He told me that there is someone who is going to help me. I stayed for a little bit and the staff that I ask for help, helped another costumer. This kind of people shouldn’t be in sales. They actually think I’m not buying. So instead,I walked out and purchased the watch in Best Buy which had better deals.

Steven Heckmann

The staff was very nice. They couldn’t fix my MacBook since a 2011 model is “vintage” but the Apple Tech did still take the time to help me diagnose the issue. He also made a few recommendations to me about my current MacBook or if I decide to purchase a new one. Very professional, very helpful, and I only had to wait maybe 5 minutes after my scheduled appt before I was able to sit down with him, which wasn’t bad considering how super busy they were.

Greg M

Two mediocre experiences at Apple Sagemore. The first was in July 2017 when I went to upgrade from an iPhone 6 to 7. Told the wait was 15-20 minutes. I waited for 40 minutes before being “helped” by a young woman. She was nice enough but trying to rush through the process. She wasn’t responsive to questions I asked and didn’t explain the multiple billing/payments options available. Second experience was last weekend. Took my iPhone 7 in for hardware issue (touchpad wasn’t responsive). This time I had an appointment. Was 5 minutes earlier and had to wait another 15 minutes before being helped. Gentleman who assisted me was helpful in diagnosing phone and explaining the stores policies. Essentially my issue was treated as a damaged screen and would cost $149 (still under warranty) to replace. Asked to speak with manager to explain the issue shouldn’t be lumped in with the cracked screen repairs. He wasn’t having it. His solution was to tell me if Apple found a defect in the product that caused my issue I may be eligible for refund in the future. After over an hour of waiting, explaining my case, and hearing from different associates I was told theirs nothing they can do. Took my phone to Apple Cherry Hill and had the issue resolved within 10 minutes. Will never return to Apple Sagemore again.

Diane Hutchinson

Excellent service. We didn’t have an appointment but we’re advised 1.5 hr wait. We went had lunch, received text to come back within the hour. We chose to drive extra miles rather then to to Atlantic City store. Very inconvenient parking and you have to go through casino. Long walk. Hated that experience in January! Should be relocated to inland shopping area!

Deborah Berry

Great food! Great service!

David Karasek

My experience with Apple service here and elsewhere has been outstanding. They took a three year old machine with battery cancer and made it like new again, changing out the battery, keyboard, mouspad and case for $200. I’m missing the distinctive teeth marks my puppy made on the edge, however. Unfortunately this store misses the distinctive smell of pee ridden kid’s fingers on electronics that can be experienced at other locations.

victor ramirez

i really enjoyed this apple store. it was my first time going here to purchase new iphone’s for me and my sister. they closed the store near us in atlantic city. I really enjoyed my visit here. Our Pro Leroy helped us purchase the phones that we really wanted! his product knowledge was both expansive and refreshing. I can’t thank him enough for making our visit super easy and enjoyable! can’t wait to enjoy our new devices!!

Rosally Lopez

My iPhone 7 plus is getting too hot I go to the Apple Store Sagemore I can not attend that day I get an appointment I go to the appointment the person tells me that the cell phone has to stay 24 - 48 hours in the store they hiban To save all my information ok Saturday, Sunday and Monday did not last longer and I went to the store and they did not know where my cell phone was and the only thing they told me was SORRY this store for me does not give 100% for customers.

Becky Lee

I see there are mixed reviews up here, but fortunately for me I had a great experience. As soon as I walked in a representative came right over to me and answered all my questions in about 5min. When i was ready to purchase they pulled the products right away and helped me set up my laptop right away. He also took the time to show me how to maneuver through the screens. I walked out very satisfied and excited! I found the employees to be very nice.

Matthew Kehoe

Always great here, fast and reliable. Shout out to the cute guy with the septum and beanie

Mrs. James

Awesome! Apple Camp is an Amazing experience for kids and with the Assistance of team member "Carla" my son is having a Blast

Javier Rapoport

Had a cracked screen. Calibration machine didn't work so ended up with a new phone for the price of the screen. Can't complain and appreciate their doing the right thing

Matthew Rosenfeld

Great service, friendly and fast!

lee mccarthy

Made me wait 2 and a 1/2 hours just to replace my battery and they also scratched the top of my screen while taking it apart. But at least Apple owns up to the mistake and willing to fix it. It just won’t be at this one anymore. I won’t be back in the future!

Amanda Tobias

Very bad customer service. I scheduled an appointment for a battery replacement only to be told they didn’t have the battery in stock. This is the closest Apple store and it’s still over an hour drive from my house. The employee helping me was rude and showed no concern when I voiced my annoyance that I drove all the way there for my appointment and my phone wouldn’t be fixed. I wish someone would have called and told me the battery wasn’t in stock but was told that they don’t do that. I will definitely avoid going to this Apple store again if possible.

Lydia T

Would never go here again. Service was horrible and slow.

Ralph Piccolo

GO TO EXPERIMAC IN CHERRY HILL!!!! iPhone 6 BATTERY RECALL? After the Apple update, the battery starting acting funny, up to the point where the phone would just power down. It's last power down was two days ago, and was then stuck with a black screen. Spoke to Apple support over the phone, where they determined the need to replace the battery. They then confirmed the battery needed was in-stock at the Sagemore Apple location. Fast forward to this morning, where I was first in line with 20 other people to speak with a tech rep at the Sagemore location when they opened their doors at 10am (at the suggestion of the online Apple support). I described the symptoms to the rep and he took the phone in the back for two minutes and supposedly ran some diagnostic testing.......... I was told they would not replace a battery without having the phone power on first. I was then told my only option was to buy a new phone because replacing the battery would not help. I left feeling frustrated because I felt they were not looking to honor the $29 battery replacement offer on the iPhone 6. I then took the phone to experimac in Cherry Hill and within five minutes they were able to determine it was the battery and in turn replaced the battery in 15 minutes. If you're having any issues with your battery life, don't waste your time with Apple. Go directly to experimac in Cherry Hill; no lines, great service. :) By the way, it only cost me $1 more and I'm so done with Apple!

Tasha Profit

Its an Apple store. Good service but expect crowds.

Stephanie Morgan

What a joke. Made an appt. here to have a screen repaired because I couldn't get one at Cherry Hill or in Philly for a few additional days. When I got to my next day appt. at 1PM I was told I would have to come back another day due to a system upgrade across all Apple stores beginning at 3PM. OK- so the appt. was 100% a waste of time, all I did was supposedly setup a new appt. for the following day. The tech told me I could come in at any time, and claimed to have called the Cherry Hill store to set me up so I could go there instead of all of the way back out to Marlton again. Next day, Cherry Hill had no record of this. When I called this store back to get to the bottom of what happened I was kept on hold for a lengthy amount of time and finally told someone would return my call. Never happened, and I had my screen repaired elsewhere for half of the price and a much smaller fraction of the aggravation. I kind of hate Apple now.

anthony Stradford

Andrew along with the store manger Lue were both went out of their way in order to help me out my experience at this apple store was behind great! I am active duty military, and I brought an apple watch while i was overseas in Dubai a series 3 with gps only. However when i got back to the states i saw that the series 3 with gps and cellar were available so not knowing that if i brought a watch or an apple product from another country that it had to be returned to that country i thought that i was out of luck trying to return the series 3 with gps for the series 3 with LTE. However the store manger lue and Andrew worked hard to figure out a way to help me get the series 3 with LTE making my day. These two were extremely helpful and went far out of their way to help me and i greatly appreciate it. Apple should be proud!

Cicely Newell

Great and fast service!

Andy Gordon

Katie was a lot of help.I would recommend her to anyone who is looking for Apple products.

Cindy Perella

Very organized

Alberto Flores

The customer service is terrible as if I was going to ask for a gift, detestable

Paul Millili

Very nice customer service. Would recommend this store to anyone.

Len Michnik

Horrible service I was waiting 30 minutes till sales rep was available. At the end the sales rep didn’t know what he was doing. I had to leave and not buying anything Very disappointed

Francine Roberts

Genius Bar is an invaluable resource! My computer crashed....causing my life to come to a halt. My 'genius' had me back up and running in less than 30 minutes....AT NO CHARGE!!!!! My faith in humanity is restored!!!! Thank you.

PENNY BERRINGER

I love my IPhone 6 Plus. However when something is wrong with the phone, you go the computer to get help, you cannot get someone. All I want to do is make an appointment to go to the store and have someone sit down with me and tell me what is wrong with my phone. Other than that, I like the IPhone. In fact, I may purchase the new IPhone 7 for my husband. To rate Apple for service I give them a 2. I do realize that the Apple people are very busy help others however, you have people on hold for such a long time. Our time is very important as well.

Chad Mizee

I asked the Apple staff which power cord I needed for a MacBook Air; he said the 60W. Bought it and took it home. Wrong answer; it's the 45W.

Alex Drew

Referred me to a PC specialist after making an appointment for my MacBook.... They referred me to a Windows specialist for my MacBook. Also had to wait on the phone for 30 minutes and provide irrelevant information in regards to my problem. Worst store ever. A bunch of hipsters who act like they know everything, but know nothing. I could start a better apple store

Joe Amoriello

It's not like anyone from Apple will ever read this or care.. but here's my experience with this store, and Apple.. I called about my iphone to the support call center and explained the issue of my phone screen lcd being cracked (after being in a case and falling less than a foot onto carpet). I explained that my phone was opened previously to my knowledge to do repairs, but was in working condition. The phone was simply dropped from less than a foot and the inner lcd was cracked (phones condition was perfect). The Apple support specialist stated that this shouldn't be a problem and made an appointment to visit the store. I brought my phone to the store and explained the same situation to the representative and he agreed that this shouldn't be a problem either. I waited over 2 long hours for my phone to be "repaired" to be told in a nasty attitude that they can't do anything with my phone since it was "modified" because the phone was opened. I told this individual that 2 other reps told me otherwise and she simply said "well they were wrong, I don't know why they said that." Not only did Apple waste most of my Saturday, but the phone's lcd screen was in even worse condition when it was returned to me then it was when I originally dropped it off. What a great way to show customer service when there's many more competitors in the market today.

Morgan Cwik

Every time I go here the staff is always so friendly. I couldn’t get my phone after its repair because I am under 18, so I had to wait for my dad to drive up from the shore. Dave willingly sat with me while I waited, making sure I wasn’t bored.

zue de los sol

Went in for help with a 7s iphone got the help we needed from the salesperson close to closing time still took their time. Nice clean, helpful staff and got what we needed.

Paul B

I bought my iPad pro with apple care few weeks ago. I drove to the store to ask few questions about ipad pro because of the issues I'm having with updates. I waited on the line and when it was my turn the representative told me "we are really busy selling phones so you need to come back later or wait an hour." I don't know what grants them to pick and choose who to help. I wasn't thrilled about their support at this specific apple Sagemore location. I hope other stores aren't like this.

Catherine Hartman

I just a brand new iMac desktop computer plus and a Xs Max iPhone spent a small fortune and the manger wouldn’t let me use the bathroom after being in the store for a few hours! Horrible!!

Christine Ross

Busy store but good service

Rick Weldon

Why have people make appointments if you can’t live up to them? I was early as requested by your staff. You are running behind, I get that but when asked how long the response should not be “we don’t give time estimates”. Disappointed.

Nick Masciandaro

My experience at this store was terrible. I waited there for an hour with an appointment at 12:10 finally got someone at 1:00 and when I got someone, they were very disrespectful and blamed me for not buying apple care, including the manager. They were not helpful at all and was a very terrible experience.The way they handled my issue was one I wouldn't want from any company.

Meghan West

Today I went in with a few month old phone were my apple headphones that had accompanied the new phone broke inside my headphone jack. Despite the fact the company had recently provided me with this defective product the employee who helped me said the best he could do is completely replace it for $250+. Every time I have ever gone in here with an iPhone issue, no matter what the problem or how new/old my phone is the only solution they have is a full replace for a couple hundred dollars. Waste of time going in here, I don't know how these people get away with the front of being tech support, they're just there to sell, sell, sell.

soca lipso

They didn't have my disc in stock but fast to help

Evelyn Fama

We look round iPhone w computers alot look good price not bad depend on sale lucky

Jay Klein

Worst customer service ever , rude,unprofessional, racist manager who raising her voice on customers. Do not waste your time coming to this store.

Wm Scott Ellis

I have never left Apple Sagemore and not been totally impressed with the quality of service I have received.

Concetta Marone

The employees are helpful and good customer service. The only thing is that its noisy.

Carol Lavos

Excellent service ! Izzy work with me on my issues, could not have been nicer !!! Very helpful and patient

Susan Toub

Great service...the staff is so helpful and knowledgeable. Be prepared to wait, but it is so worth it!

GW J

Apple Support Communities Hi Gary (gwjohns45), Thanks for participating in Apple Support Communities. We removed your post "Apple" because it was nontechnical or off-topic. We understand wanting to share experiences, but these forums are meant for technical questions that can be answered by the community. You can read our submission guidelines here: Apple Support Communities - Terms of Use We hope you’ll keep using our Support Communities forums. You can find more information about participating here: Apple Support Communities - Tutorials If you have comments about any of our products, we welcome your feedback: Apple - Feedback We’ve included a copy of your original post below. Thanks, Apple Support Communities Staff Why does Apple censor bad press on their forum? They do not want the truth about WHO THEY REALLY ARE! This is a send-only account. Replies received at this address are automatically deleted. Apple Support Communities Hi (gwjohns45), Thanks for participating in the Apple Support Communities. We’ve edited your post Activation Lock is a sham for Apple to steal your devices! because it contained rants or complaints that weren’t constructive. To read our terms and conditions for using the Communities site, see this page: Apple Support Communities - Terms of Use We’ve included a copy of your original post below. Thanks, Apple Support Communities Staff Apple want you to believe Apple is all about privacy and security. What about getting your lost property back? No! I came across a government website selling at Auction abandon property. There, Dulles Airport selling a ton of Apple products. Dulles IT people wiped the devices from what ever state they were in at the Airport. Once you take possession, the product is yours. Apple will not provide me any assistance, no contact information of the previous owner or release is for me to use. Apple will not contact the previous owners, even though Apples LEGAL page states they have this information. Apple does however make it useless so that previous owner and myself HAVE TO BUY a new product. The police departments do not have time to help,asked. Apple requires a court order to release the info and 30 days to respond. Apple requires the ORIGINAL PURCHASE RECEIPT before Apple will help. Apple has updated their Activation Lock page to include, Apple will provide contact information on the screen of lost equipment. What BS! a*****@yahoo is not contact information! Apple treats me in disregard and like I'm stealing another persons equipment, when in FACT, PURCHASED IT LEGALLY! Where is Steve Jobs!

Sam Oxx

I've been told time and time again to always make an appointment with apple ahead of time due to the long waits. I made mine at 1:45. I showed up on time, checked in and was told someone would be with me shortly. An HOUR later no one had even acknowledged my presence. I reached out to one of the workers who then passed me onto another worker. I was then told that since no one approached me during the entire hour I was there my appointment was cancelled. I was told I would be next when I should have been first an HOUR AGO!! The first man that helped me ran the diagnostics on my phone then left and another man came to help and did the exact same thing which shows there's absolutely no communication between coworkers. But wait it gets better. They took my phone and told me to come back in an hour. When I returned my phone wasn't ready so I waited a few minutes before checking in again. It showed that my phone was now ready for pick up and I was told someone would be with me shortly. HALF AN HOUR LATER I had to find a worker and tell them that once again I've been waiting for help and no one even paid me any mind. Not once did anyone apologize for the inconvenience. I then witnessed the worker that originally helped me watch me walk in for help, he went into the back changed his clothes then LEFT THE STORE COMPLETELY IGNORING ME. This had to have been to worst service I've ever received in my entire 20 years of life. I wouldn't even give this place one star.

The3Crazy Kidz

There was 50 people there so it was crowded but they saw me at my exact time. The gentlemen helped me with my issue and I was out the door in 20 mins.

Aidan Santiago

Had fun. Took time to shop..

Rosaura Hernandez

Love Apple products, customer service was great, I felt great with they help and how they walk me through the steps, i will love to go back... :))

Lora Goodman

It's worth the wait. I walked in without an appointment and waited about an hour to handle a warranty issue for my watch. During that time I observed a few interactions between staff and customers. They displayed such patience and knowledge that made the customers feel at ease while still handling their issue. Naturally it made me feel confident that no matter what my problem was, it would be handled and I'd get my watch fixed. My Genius technician was no different and talked me through the whole process. So for those reasons I give you 5 stars and a high five.

Rosally Correa

My iPhone 7 plus is getting too hot I go to the Apple Store Sagemore I can not attend that day I get an appointment I go to the appointment the person tells me that the cell phone has to stay 24 - 48 hours in the store they hiban To save all my information ok Saturday, Sunday and Monday did not last longer and I went to the store and they did not know where my cell phone was and the only thing they told me was SORRY this store for me does not give 100% for customers.

Ryan

Terrible..Paid for a new phone replacement due to the "Apple Touch Disease" issue and 3 hours later found out the new phone has another bad hardware. The technician ran some tests and told me that they have to send the phone to apple. They would not give me a new replace phone instead loaned me a lower end iphone model. Now I have to wait 4-5 business days without business data. Apple products quality and customer service is so horrible.

J S

Excellent experience last night with my daughter. I highly recommend this store.

Jon D

Cannot say enough good about this store and staff. They went so far beyond my expectations I wrote a lengthy email to corporate after the survey.

Igor Lyakhovetskiy

great

Mark Pezzotta

Great customer service here. Always willing to help.

Daniel Thurston

No help what's so ever everyone was to busy to help

Dee Dee

Wow! I have never seen a retail store use such a poor model. You CANNOT just enter the store and buy an item. You have to wait in this "queue" for other people who dont know what they want to ask tons of questions before you can actually buy something. This has to be the most in efficient retail concept and frustrating one also, I have ever experienced. If you know what you want, and want to walk in a buy something quickly and leave DONT GO TO THIS STORE. You should go to best buy, or better yet, buy a used version of the ipod (or similar) on ebay and save yourself some money and agrivation. I waiting in the queue for 30 minutes after telling the manager I simply was waiting to buy the ipod touch. He said "Sir, you have 4 people ahead of you and we will be with you shortly". Another 15 minutes passed and I asked again, he said "you still have 2 people ahead of you". I asked him if these people were simply looking to make a purchase as I was, did the other customer know what they wanted? He said he has no way to track that, each customer is treated as if they do not know what they want. I was shocked!!! I left and bought a used one on ebay. Told my sister, she went to best buy to buy hers. I will never ever visit this unorganized mess of a store again. Apple stores are the worst if you simply want to buy an item and leave. I suppose if you are just browsing they are ok but what ever happened to the good old retail model? Its been proven over hundreds of years. Hey apple! Your new improvement to the old retail model is terrible. Get some registers, and let people simply buy stuff! I cant see how this store can stay in business.

Vladyslav Gusakov

Very bad customer service. I tried to change my MacBook Pro there to another one but they refused to do it without receipt. I went to another apple store on the same day and they did it without problems. I don't recommend this apple store. There are a lot of much better in this area.

Helen L

Everyone was friendly and helpful, especially Max who went above and beyond today. He was persistent in resolving an issue others were working on, exhausting all options before considering expensive repairs, patient in answering all questions, thorough in explanation, very efficient overall, and just genuinely kind. Thank you, Max!

Frank Stasky

Very Helpful Staff. Store seemed pretty crowded when I 1st went in, but I was greeted and helped right away by one of the floor staff who immediately resolved my tech issue and I was on my way out the door in no time at all. I was and still am very happy with the experience. Thank You!

Lauren DeIudicibus

Customer service was great. Only had to wait 1 hour for a battery replacement on my phone. The new battery is working excellent!

Al Rodriguez

Good stock on all T-Mobile iPhone models

Anand Abhyankar

Ordered an iPhone - got an email that it is ready for pick up - went to the store - was told that I may have to wait for 90 mins - no reason provided!!!!! Apple customer experience at its worst!!!

Nikhil Rashatwar

Very nice people. I had an appointment with Misha Vaksman and he helped get rid of all the adware on my macbook. Many people complain about service because they do walk ins and are referred to make an appointment; make an appointment and you will experience the same 5-star service that I did. Very happy with the service.

louise Rickborn

I had a crazy time getting my iPad fixed through apple on the phone- it was a manufacturing defect and the pad was out of warranty. I spend hours on the phone with apple and then was sent to the store. Apple customer service wanted to charge me (saying it was my fault). It did take me two trips but after the manager reviewed everything and investigated the device- I was very pleased that they fixed it for no charge and were very nice about it.

David Allen

I have tried calling both Apple Stores in my area this morning to see if they can fix my cracked screen. after going around and around with the automated phone tree, I looked for direct numbers to the stores. Found them and called. Each store's automated system answers and then hangs up on me. Terrible customer service. I have had to visit the stores 3 times in the first month of owning my iPhone 6. this will be the fourth and I don't even know if they can fix it. Their capability to calibrate the display was down yesterday. I guess I will have too drive there to find out if it is down again since no one will answer the phone.

Jake Hamauchi

I love Apple Products but the customer service sucks and the geniuses are NOT!

Christine Reilly

nice enough people... but in today's world of technology unfortunately some semblance of knowing how to do your job correctly needs to be present as well. My IT guy convinced me to switch my business over from Windows based PCs to Apple MacBook Pros after my not very old PC crashed. Long story short, no one at the Apple store knew how to properly submit my business order. I was told it would take 'an hour at the longest'. After 3 hours I gave up and went back to my own office. At 4:30 I finally called Apple Business directly and found out that the Sagemore store had put through my order as 'online' and not pick up in store. Apparently no one knows or cares how to fix this. If you own a business or have a job you probably know how crucial a functioning computer is to have EVERY DAY. I specifically chose a computer they had IN STOCK so that this would NOT happen. **as a follow-up I was able to get my computer the next day, and the employees are super nice, but I feel like there should be a better system in place to have transactions run more smoothly, especially on the business end.