Reviews of Apple Garden State Plaza (Computer Repair)

Elisenia Antigua

I love the small...

Chris Krec

service was slow but great help once someone realize i needed help. The place is very loud and hard to hear the rep who was helping me at times but the job got done and iPad was fixed

kashif iqbal

As always, best experience!!!!

George Blank

5 star experience. Absolutely knowledge, friendly and they'll give you the best advise. It's like Disneyland but with Apple products.

Ward Blackwell

I hate this company and I hate this store. My wife is always here with problems on her phone. I have android. Never once has it broke and I have to go to a store to stand in line just to check in. Then to wait an hour for service. How do Apple people put up with this treatment for buying their products? Then they tell my wife she can leave and they'll text her and she can come back. We do this and while we're out they cancel the appt. When we go back they tell us they don't have any techs. Even though my wife clarified our timing and everything before we left the store. Next the manager just says oh you can order that part online and we'll overnight it to you. Guess what we get home and YOU CAN"T. I can't make this stuff up. Every piece of advice they give is just dead wrong. WHY ARE PEOPLE STILL PUTTING UP WITH THIS? We wasted hours at the mall just for that dragging a baby around. Really unacceptable how they run that store. Buy Android folks don't wait around for these bozos to look at your phone all dumbfounded without a clue of what to do then have the nerve to tell you how superior Apple Products are.

Lana Ilijev

This store is way to busy. It needs more employees...waiting for sales person longer then 20min now..

Guillermo Reyes

Poor service looking to buy a new airpods charger case. Showing the bill by phone. They said i had to bring the box where they came from apple store to get the serial number.I had to go home and get it Otherwise they could help me. Hopefully i didn't throw away.

Dean Suh

I called to See if they had air pods in stock and talked to an associate over the phone but then they asked my name and if i was going to use it for personal reasons or for buisness reasons and what iphone i had and suggested that i get a iphone x and asked if i wanted to get it wrapped and if i wanted the wireless or the wired charging and im like NO i just wanted to see if u had airpods in stock I JUST WANTED AIRPODS. The person who answered was very friendly tho and seemed nice. Tip to apple store, STOP ASKING A MILLION QUESTIONS OVER THE PHONE

Oniel MZ

BAD APPLE! Today my iPhone 8 plus that I’ve had for the last 18 months stopped working. It just shut off and would not turn on so I made an appointment with the Apple store. The Genius Bar told me they were going to run some tests on my phone and instead, to my surprise, they just plugged the phone in and told me the same thing I already knew, that it wasn’t charging. They then proceeded to tell me that I needed a new phone and it will cost $400 plus tax. I couldn’t believe it and so they got a manager to give me 10% off. I then walked out of the store and went across the hallway and spoke to the manager at Pro-tech. He did what, in my opinion, the Genius Bar should have done which was to open the phone to look inside. Thirty or so minutes later he was able to fix my iPhone 8 Plus saving all of my information. Thank you Pro-tech for the great job! PS it only cost me $106!

Angela Davis

Good customer service

John J

Good place for a walk, indoors no cars.

Manali Chauhan

This is my first Apple Store which i visited.. i booked online as that phone in heavy demand. The apple guy is very supportive and helpful and even whole staff is very helpful. I have so many questions and he replied so patiently. My best birthday gift ever. Helpful staff and store. Always have many customers but still they served u well.

A. Sharif

I was impressed with the customer service they provide here. Very knowledgeable and friendly service

Margeq McI

Checking what products are coming out.

Stalin Quiterio

Great customer service, very attentive and professional staff.

Erenia G

Exceptional customer service every time, the staff really take their time to assist you their customers.

Gyula Veszelovszky

These guys know what they are doing. I got my phone fixed professionally in a timely fashion. The service advisor was courtieous and professional. Thank you!

ABDULAALA AHMED

Prices for iPhone raising with no more intellectual properties

Igor Liberman

They are unfortunately too busy to help anyone without an approximately a 40 minute wait. I was looking to buy a Mac Book Air, which would cost me around $1,500 and I think Apple should be able to to hire as much employees as needed in order for customers not to have any wait... Its actually ridiculous that customers would wait in order to spend their hard earned cash... Very unfortunate...

David Rotenberg

I am very happy with the service I received. As soon as I walked in, a worker offered to help me with whatever I needed and my problem was solved. I did not get that typical “you need to make an appointment first” nonsense that I have received at other Apple stores. This was the best experience Iv had well done keep it up!

INSU Homes

Great experience, kind service compare Menlo mall

David Sarna

Skilled, knowledgeable and pleasant staff. Best to make an appointment for tech support

Zig Adam

The Genius bar here is much faster than any other Apple store I've been to so far. Would recommend this one.

Simple Sample

One of the worst staff Apple has ever had. Staff doesn’t know the accessories present in their store. Customer satisfaction is below average. Store is running just because of brand name. I bet i can beat the staff in terms of product information

Fahad Ismail

Second time I’ve received such excellent service so I had to send a positive review. Both times I had exceptional cases where the store manager had to authorize and both times the manager was very understanding and professional and explained the policy well so the situation can be avoided in future. Thank you for the excellent service, Apple Store Garden State Plaza!

Gabriela

Really good service, it is crowded during weekends

Robert Schouwenburg

My iPhone SE battery died. I made an appointment and was in the store a couple of minutes late. The check-in line for the Genius Bar was 10 minutes(!) long. When it was my turn, the guy had the audacity to say I was late and he had to put me back in the queue. I've never been treated this badly as a Apple customer than in this Apple store. Wow, never again.

Ivan Rivadeneyra

I went yesterday to replace the battery. I paid 30 dollars for a brand new one. This "new battery" drains fast as the old one. Did they really change it? How do customers know for sure was replaced it?

Ean Krenzin

I love apple, this is the only store I’ve ever had a problem with. The store was absurdly crowded and the employees were unwilling and unhelpful. I had to leave and go to a different apple store. Do not go here, find a different apple store.

David DaHill

Very busy. Always something there to buy. Parking can be difficult. Advice. Park far and walk the rest. Otherwise you wait even longer just to park close and you get frustrated wasting time. lol!

Kenneth Date Chong

Nicest shopping mall in the area

Jeannette Robinson

Yesterday I visited One Garden State Plaza Mall Apple store. I had mutilple concerns including purchasing a new iphone for me and my daughter. Mr. Adrian Albano provided such excellent service. He was so patient and thoughtful of my lack of knowledge and techonolgy of the XR iphone. He throughly provided a quick overview of usage for the phone and explained all the financial options for the purchase. If Mr. Albano is a representive of your Apple store service , I would like to commend your team. I would highly recommend Mr. Albano and your store to anyone without hesitation. Thank you Jeannette Robinson

Michael Herasme

They take care of you despite tge wait time

Jazmin Santos

Fast and great customer service

Will Lloyd

Big store long waits

Pro Tech

Do not take your phone there ever, those people making a lots excuse not to replaced your iphone with apple care plus warranty And they don’t take responsibility after screen replacement of home button finger print doesn’t work, I wish I have never bought a phone from this location worse employees ever to deal with. :///////////////

thisis Surge

Went in to buy a MacBook Pro and several accessories and was told to wait an Hour to see someone to assist me. Walking around I saw nothing but reps either talking nonsense or over explaing a usb drive (sarcastically speaking). I will take my business elsewhere

Svetlana Montero

Big store with Apple electronics. Professional customer service

Rick Kcir

Friendly people good workers

Kevin Waldron

Just hate shopping on the weekends to crowded. Rather a week day have the whole mall to myself

Tina Nixon

Very friendly and helpful

Paul Myron

This is the worst run store I have ever seen, Apple or otherwise. Had an appoint and was apparently “too early to check in.” Guy said he would check me in when he could. Never did. You basically have to go on a scavenger hunt to find the one person in the store who’s in charge of Genius appointments. It’s such a horrible system. Also, the original guy who didn’t do his job told me to wait at a certain table and another man came over and told me I would have to move. Avoid this place at all costs.

max Diamond

My experience at this store was horrible. As soon as I walk in there was a line for two guys holding tablets. When it was finally my turn, they tell me to go wait on another line to be checked in. Finally get checked in. I get told to sit that someone will be with me. Waited an hour. A lady came up asked me who I’m waiting for. I said they told me to wait here for a technician. She looked up my name the guy who checked me in canceled my appointment and left for the day. She gets somebody to help me. Took about another hour to go threw their process. The guy told me I might have to pay and they’ll send me an email with a quote. So my phone is a 7 and it had cellular software failure part of a recall they have. (it’s covered under their free repair plan) so it’s free I knew they have to send it out. But Complete waist of time. Worse part about iPhone are their software updates and their istores. The staffs are misinformed and unprofessional. Left this place and went to Verizon bought a Samson galaxy.

Jared Schaffer

Nice, streamlined experience picking up something I ordered online. No complaints.

A D

I had an appointment for 8:45pm I was seen @ 8:35pm. The mac support reinstall the software with 10 to 15 mins and I was done. During the waiting time he expanded to me various support they offer. It was a quick and informative experience. Thank You

Zengem Helperblue

Got an appointment to replace the battery for iphone 6 that was holding the charge for less than an hour. The employee took the phone into back office for inspection. This inspection took less than 30 seconds, and the employee came out and said that water had gotten into the phone, and even moving the battery a little bit would destroy it. They offered to replace the phone for $300. They said that there were no other options except buying a new phone. I went outside and approached a phone repair hut. Paid $30, they opened the phone replaced the battery in less than 10 minutes, and the phone was once again in perfect condition. A suggestion would be if you want affordable and quick service, visit the phone repair huts in the lobby, rather than wasting time and money at Apple.

LittleNinja Playz

Had an appointment to fix my watch and check omy phone, they asked to come back in 3 mins bc I was early..... really get back in line because am early....

George Cordero

This place must be good it is always packed. But I also know is a lot of people coming in to bring their phones or Macs that do not work

Jonathan Vega Feliciano

Excellent customer service!!! Went there for an appoinment and they solve the problem!

John Park

Too many people inside! Most getting help for their broken stuff! Terrible wait time for not-so-genius bar!

Hoctor Madred

Yes, they did fix my phone Eventually. I thought that coming to an official Apple store will get me the best results. I spent 3.,5 hours, and paid a lot. Next time I will go to another place that fix phones.

Aleen Takvorian

Huge store, great selection in stock, friendly employees and many helpful events that you can attend. They are very knowledgeable about the Apple products they sell as well as the necessary accessories to protect whatever gadget you are purchasing.

Catherine Stellakis

My son needed airpods we were directed to one person we had to wait about 5 minutes not too bad.Happy 16 year old son, happy Mom♡

Amish Bhavsar

Very busy but a good store for Apple fanboys and gals.

Josh S.

Apple in garden state plaza a great place to buy your favorite apple products.

James Suh

Regular apple store. Very busy most of the time

Angela Segura

Very bad service

Angela Ezuma

Perfect place to shop. Went to their Apple store.

Michael Schlager

Excellent experience. It's obvious why Apple is #1.

Peter Yong

Horrible! Tech tells me to just come back and get the phone replaced withina few minutes with anyone but when I came back, I was told there 1.5 hours wait to talk to a tech! Last time I'm ever buying an Apple product!!!

David Rotella

Cool mall spacious

Binta Roberts

Very attentive even with a packed store

Shadi S.

I went in here with my girlfriend looking for a new PC for her and the people helping us barely knew anything about computers. I also think that everything here is way overpriced, but apparently you as a costumer know nothing and you have to take what they give you.

omar wahba

The apple Saleswoman was excellent, the other team member was rude and extremely unprofessional. Not going to that store for sure again.

Ana Zuluaga

I was a little afraid from the previous reviews I saw about this Apple but with the tech guy I had Frank changed my mind! He was very patient and explained very well! I understood everything he helped me with my laptop showed me that everything in my laptop was running well. Very good attention 100% will go back and ask for Frank ☺️

Marc Cortese

As a dedicated Apple user, I was very disappointed with the service I received at the GSP Apple Store yesterday. I am in need of 2 Smart Keyboard cases for gifts. As usual the store was very busy and no one was available to help answer some questions I had. After looking at different options, with no sales person asking if I needed help, I approached a gentleman and asked for his help. He said he was a Tech so he offered to tell a manager to send someone over. After 20 minutes in the store, No one came over, so I went to the appointments person in front to ask for help. His immediate reaction was to look me up on his iPad to see if I had an appointment. I did not as I was only shopping for the keyboards. He also offer to ring me up, but I told him I had questions and asked if he could send someone to me. About 3 minutes later, a tall guy in his early 20s came over and asked me what I needed help with. I asked about the different cases, Apple vs Logitech and compatibility with the iPads. He made no eye contact and was very dismissive of me and my questions. He said he preferred the Apple ones for their aesthetic. He then suggested I check out Amazon if I still wasn’t sure about which one to purchase. I thanked him and left the store, very disappointed.

Gavin Walsh

The Apple store has the products on display so you and everyone can try it out before buying one.

Eric Hobaichan

It's an Apple store. If you walk around with a biscotto up you rear and 10 burnt coffees this is the electronics store for you. For all others check out microcenter or your cell provides location, they can at least offer you deals better than MSRP.

Pamela Tann

They are slow in this location, always huddled together, some are rude. So hard to see so many in a location and a mere pick up took me a half an hour. Mm n n m

Edwin Lazo

I came for repairs was told to come back in a hour. when I came back and ask where do I pick up my phone for repairs they had me play musical chairs go by the headphones go by the watches go next to that lady over there. seriously I hated the experience of this apple store. Never again.

Odaey Harb

Phil is a really great worker. He was willing to help me as soon as I walked in. He’s a true superstar!!

R David Koby

Huge store with all the Apple products out on display so you can touch and feel to your hearts content. Lots of staff if you want help but there's no high pressure if you're just browsing. Always a big crowd of people getting technical help or education.

Monica Rock

Worst customer service ever! Should have gone to Woodcliff lake. Cant believe the service they give when you are purchasing couple of hundred dollar items. NEVER AGAIN.

Tao Zhang

Waiting for 3 hours and 15 minutes and counting for them to take a look at my iPad that is not charging up. The first guy told me the wait was about two hours. I came back in about two hours, the second guy said it would be 3 hours. I came back in 3 hours, the same guy I met last time said he had no idea when it will be and just asked me to continue to wait .....

Manish Patel

Grat location for years now. Been going for more then 40 years. always something new. avoid weekends. every one else is there

Suril Dalal

This is a pretty nice Apple store, lots of gadgets on display to play around with. It definitely gets crowded, make sure to get an appointment with the Genius Bar online, before going in, if you're looking to speak to someone.

Anastasia Efraimov

I would like to say 'Thank You' to to Ernest Day for making my iPhone shopping experience exciting and fun. Ernest was very patient and supportive, he did not rush or push me to buy a phone, he was genuinely enthusiastic about new Apple products and technologies which helped me seal the deal and become a happy iPhone X owner. After I purchased the iPhone, Ernest made sure all my old iPhone data was transferred to my new iPhone, he explained and showed to me some basic and other useful user options, and wrote down for me all I need to know in case I need further on-line and/or in-store support and training. Thank you, Ernest, once again for making me feel secure and happy about making a leap forward from iPhone 5 to a cool iPhone X. I will definitely be back to the Garden State Mall Apple store for more Apple products.

Judy Heinsohn

Just wanted to say what a great experience Ari Gungormez made my visit to this store. He took the time & (patience) that others didn't to make my visit a success. Great employee !!

Ed Baltazar

Poor service is an understatement. Phone had a defect and they want more money to fix it

Doğukan Daniel Aksu

Manager said there is a way to help me but not in her store. If I was purchased the product in her store she could help me.

Safiye Cagar

The mall has from very high end to affordable shops.

Scott P

If the 6 or 7 people walking around asking people what they need help with and signing them up on waiting lists, would help people instead of putting them on lists, the waiting lists wouldn't be as long. Having an "appointment" I have never waited less than a half hour and have waited upwards of 90 minutes. And then they lie to you about how long the wait is. 10 minutes you say? That's what you said 25 minutes ago. Not that other Apple stores are much better, but this one is the worst. If you have to go here, go first thing in the morning when they open otherwise you will wait.

Tony Frugis

Nice setup, biggest store around

Andrew Chun

I scheduled to have my iPhone repair at 6:05 pm the day before. I arrived at 5:30 pm and wanted to have my phone fixed asap. However, an employee told me to wait at a table and that I was rescheduled to 6:50 pm. I was a little annoyed and angered by this, but decided to be patient. When it was time, no one showed up to my table. I asked nearby employees when my technician will arrive. They only told me to wait as someone will come. Noone did. It was 7:30 pm and I was furious, in the inside. I demanded to see the manager as I had wasted more than 2 hours for an appointment I had made before I went to the store. After arguing with the manager, a technician finally came. I always thought Apple's customer service was superb, but I learned that that is not true everywhere, especially at the Garden State Plaza. Apple seriously needs to change its management or fire a lot of unqualified employees.

Bill Cella

I had a great experience with Georgia on a recent visit to get my phone back up and running. The wait was over 2 hours and she made me an appointment, but said she could probably fix my issue herself if I did not mind that she had to assist others in making appointments at the same time. Due to her incredible multi-tasking skills and great customer service, I was out of there in about 30 minutes and my phone issue was fully resolved. She truly went above and beyond.

Edwin Taveras

I would say that this has been by far one of the best apple store that I’ve ever been to.... even though they were not able to help with my problem, they were still very friendly and polite. Everyone here at this store approaches the customers with smiles..... this is not my first time here at this store, but I felt like I had to write a review in regards o this place here.

Luis Cabrera

The worst place to buy they just make you lose your time and no one never is able to help you

Ewa Wawrzosek

So disappointing from the service I received recently. One of my iphone’s stopped turning on and since it would cost me $319 to fix it I decided to buy another phone and one of the Apple employee told me I can get up to $200 for the old phone but once I was transferred to new sale associate he said I’m not getting anything for that phone because it doesn’t turn on. I was in the Apple store for 2 hours transferred from one employee to second and third. I purchased a lot of products from Apple in the past( IMac, 4 iPads, 6 iPhone all together) and its very disappointing how $200 is so little for the Apple company to lose but yet have so big negative opinion to gain from a valued customer. That iPhone it’s only 15 months old, no scratch, or any other physical damages to the phone at all and looks like new because I had very good covers on all my apple products.

Michael K

High volume Apple Store tries to provide good service and friendly experience, but sometimes the wait can be long. Last time I entered, checked in, and waited 20 minutes. When I went back to the check in guy, a new guy was there and told me I was not in the system! Other than that, most of the staff here are very helpful and friendly.

Jackie R.

Absolutely horrible. Don't attempt to have anything fixed at this store, they'll make it worse and you'll end up having to deal with Apple's corporate office, since their store managers won't actually make things right on their own

Dohee Kwon

Such a hectic place. Make sure you know what you are getting before jumping into the store.

Ahmad Alshehhi

New and well arranged mall

r llenado

Conveniently inside the Garden State Mall. I bought my iPhone X here with accessories and my AirPods. Sales rep matched the AirPods price from Costco. I like. It’s often crowded on Saturdays.

gökhan doğan

Very bad service experience

joe jacob

Arrogant employees seems no idea, apparently STAFF not so call GENIUS, Genius want be kids think they know the world

Stardusk

Didn’t have a great experience at the store however the manager Chace resolved the issue, happy with the outcome. Wait time is unpredictable but that’s what you have to except with the new launches of Apple products. Well run store by the manager, thanks!

Christopher Bonaduce

Was completely lied to, told on the phone I could walk in and buy a replacement case for my AirPods got there and was told a 2 hour wait customer service was a joke

Matt Ortolani

Great service. Super fast. Super simple. I got the EarPods. They are awesome. You just can’t go wrong with the EarPods. These things are amazing and the battery life is just awesome. I would definitely invest into these. And when you go to the store make sure to ask directly for the EarPods. Don’t go looking around wondering where they are looking on the shelves etc. and so forth, because they aren’t there. You have to go up and ask one of the employees to go in the back and grab you a pair, for obvious reasons. So go ahead make the investment, you most definitely won’t regret it.

Marc Gonzalez

I ran in here 5 minutes before close time and a gentleman there named Mark took very good care of me. He addressed my needs and got me out of there quickly. Definitely my go to store for Apple products.

ScaMMy CSGO & More

Called to check, if the phone had a wait time to be purchased and if it was in stock. ANSWER was yes and I would be glad to help you there, go to the store reservation and the item is out of stock, I’m kind enough to give it two star.

Jacob Mamo

I made an appointment to replace the battery and repair the screen. They took my phone and said come back in 1 hour. They took my whole phone apart to replace the battery and screen. Claim it had water damage. Put the phone back together without repairing the screen or replacing the battery like I asked. Then said I can buy the same model 6 that they don’t make anymore. And they don’t advise doing. And I should look into a new phone model. They already had the phone apart!! Seriously!!??! They created this mess with scamming people and now they want me to buy a new phone??!!? This is all bull!!

Omar Gil

Doug Nearpass is the perfect Apple rep. He took his time, but yet used every second to be informative, clear and concise in his answers and questions. He answered all of our questions and directed us in a clear path to resolve our concerns. Koodo’s to Doug, you are a five star.

Gregory Dubover

I purchased iPhone SX under impression that is water resistant. Do not believe . After less than a minute in the water it became non functional. Thanks for my insurance it was replaced for 99$. Service is so so.

Musa kamalı

thank you Adem, it was great experience. he had great knowledge. he explained everything and we didnt think to buy something but after that we bought one apple watch. thank u

Wendelin Aldebot

Very professional.

George Ye

One of the biggest Apple stores in new jersey but not one of the best. There is a. Huge selection of apple products and other but the wait time for anything is just way to long. And the people who help you are sometimes just rude. It’s really just a hit or miss. If you go be aware that there are long wait times and some people are just rude.

Paul Merrick

Quick and easy to buy if you know what you want. Staff either don’t listen or don’t know the products when it comes to accessories. All they did was just like at their screens and repeated what it said - which didn’t actually answer my question. Friendly staff though.

Jiachen Ma

Good store. Lots of devices.

amy krakow

Big and a little bit uneven but when it's good it's superb ! In Manhattan, there's never an off-time at the Apple stores. But at Garden State Plaza, there are off-times and boy is it a pleasure. Plus, the staff is great... Memorably knowledgeable in fact. And there's parking! It's in a mall! Just try not to go on Saturday when it's really jammed- which is more like how it is in Manhattan locations all the time.

Oliver Coronacion

Went to purchase an iPad from this store with the intention of trading in my old iPad for credit. When I presented my old iPad for trade in, the salesperson laughed and said it's too old to receive any credit for it (it's an iPad 3). I then went the Apple at Menlo Park Mall and easily got the trade in credit for my old iPad. When I told the Menlo Park Apple folks what happened at the Garden State Plaza location they were shocked. This particular saleperson's incompetence at the Garden State Plaza location is completely disappointing, and makes me wonder what kind of hiring criteria they have for their salespeople. I would definitely think twice before going to this store for anything other than a simple sales transaction.

Luanne Santos

This store is great. The employees know their stuff! They answered all my questions and were able to get my iPad working again (at no cost!)

Robert Thabet

The place is super crowded. The girl that helped me need more training to deal with customers. She was totally unprofessional

June Toro

Horrible had 7pm appointment had wait almost 20mins before being taken care of. And then they tried telling me that they couldn't replace my battery told me i needed a new phone..smh rip offs

cynthia chan

Phone was broken and they said if i pay $600 i can get a replacement. Went home and realized the camera doesn't work. Reterned the next day and was told that they can't do anything because i opened the phone and its missing a screw. How can you even open an iphone anymore. Dont you need special machines ? Was told by 3 managers they couldn't do anything.

Hector Corominas

It’s the apple store. Great products great staff, and excelent location

Amateur Everything

Friendly but slow. Left a phone for the ghost touch fix which was supposed to take about an hour. Didn’t get a text until 2 hours later so I just came to the store for an update and it was ready (of course). Now I’m still waiting to pick it up and it’s been 30 minutes already and still counting. I see many employees just hanging around but no one to bring out my phone that is “ready.”

Mira Riad

Very bad customer service, unexpected from apple Inexperienced technician and supervisors. Went for small software problem,ended up with dead phone. Could not help me. All they do pushing me to pay money . Never go there again.

Ohav Kahalany

Had an issue with my MacBook pro came in, they checked it took the computer and returned it to me few days later fixed. Thank you!

Abigail Martinez

They were able to fix a broken jack in a mini ipad in 5 mins although the wait was over 2 hrs, and the alternatives of were not good given that I just bought it 6/9/18 & that was not covered. But they were able to remove the broken jack and my 5 yr old granddaughter was sooo happy...

Diana Van Winkle

First time here. The young man who helped us Matt was very helpful. He repaired the problem in no time at all. Seems like a good place to work.

Will Longenecker

Doesn't Have iPhone 11

Elissa Goldman

It's a nice Apple store. Very helpful sales people.

Oscar Geovanny Toapanta

Excellent mall

Gulistan Duran

I worked with Anard to get my screen fixed. He was very helpful and he went extra mile to make the repair faster and cheaper. I would definitely go there again.

Alicia Szot

I went with a friend who needed a new battery for her iPhone. Was told she'd have to make an appointment to come back the following week. When she went back, it took 2 hours. I'll stick with my Samsung. I needed a power cord for my iPod. I found it myself, but it took 30 mins just get someone so I could pay.

Nicki Klanksy

First purchase from the Apple store. Painless, fast, easy transaction. So happy not to go in a cellphone store and simply switch SIM card.

Nick Davis

Apple store in garden state plaza is very nice. You can buy any Apple device here. Also they have Genius bar here so you can fix any of your Apple device. Make sure you make Appointment for Genius Bar so you will not wait and loose your time. Staff is very professional and very polite.

Richard Horan

Very busy store. Popular. Still they seem to make time for all customers despite the crowd. Nice people.

Eric Jiang

I get it. The first day for new iPhone sale is always rough. But back up 2 hours on pre-ordered pick up is not cool. Hundreds of scheduled pre-order customer standing outside the store is messed up.

Dillon Faber

Justin helped me out today with an old iPhone 6 that was broken due to water damage. Nice, positive guy knew what he was doing

Mario Gonzalez

I am a CEO with over 14 iPhones and a company with apple computers. I came to Apple store in Paramus mall and waited for about 1 hour to see a genius. He told me the repair would cost $150 but suggested I buy the iPhone Xs Max. I came back the following morning to buy the Xs Max but was told by associate that I couldn’t use the upgrade program because I had a corporate account. I said fine and asked for the $150 swap offered by the Apple genius the night before. I was then told that I needed to get on the genius que again and wait another hour unnecessarily. I asked to speak to a manager and was denied and told I had to needlessly wait again. This is really a poor protocol. If a customer already waited and then sought to take the genius’s advice and found that he couldn’t, he shouldn’t be forced to needlessly wait again. You are punishing a faithful customer and creating bad faith. This is not the Apple I have known and loved for decades.

Mohan MP

Worst Experience and not customer friendly staff. I have given working iPhone for repair to fix camera focus. My Device was tested in Apple store for any damages and taken for repair but apple repair center open up my phone and told device got rust inside (10 months old phone has RUST !!) so they need $549 to fix it and later when I declined paying for device they returned my phone which was NOT EVEN powering up / switching ON. I have given working iPhone to apple for repair of minor issue and they ended up returning broken phone and left me with no choice but to pay $549 as my phone was not even turning on. Genius bar Manager - Melissa in garden state plaza apple store (Paramus NJ location) was not even understanding issue and made up her mind and kept asking me to pay $549 or take home broken phone. I say she doesn't have patience to understand customer issue or device issue and apple should put experienced person in her place to reduce this type of damage to other customers. My Phone was 10 months old and was using in normal conditions and genius bar and apple repair team cornered me and made me pay $549 to replace my phone because they open it up and could not able to fix camera issue and broken my phone completely. Never visiting Apple store at Garden State Plaza at Paramus NJ.

Calista Blanchard

Maybe I'm biased due to switching to Samsung a month ago, but even when I was an apple user I was never a fan of coming here. Though the workers are always ridiculously nice, the store itself is laid out terribly and there seems to be little room for the constant amount of people who come in. Especially when you're trying to repair a phone and they have you wait in a weird tight area in the back of the store (not that there's anywhere else to go). Furthermore, appointments are oddly managed and can be cancelled randomly, but that has only happened to me twice. Like I said, you can't beat this store if you're looking for amazing customer service- and most apple store layouts likely won't be any better

Joseph Aziz Real Estate

I run a Real Estate business. Ive spent $5,000 a year consistently for there past 5 years and everyone seems so cheerful and helpful when you are purchasing something, but when an issue arises all the employees turn into the Walking Dead. After wiping all my products twice, and agreeing to replace the refurbished phone they gave me, they decided not to do it. why I will never know. Manager is trained to shake your hand and agree and apologize, but not fix your issue. 3 days later and my iMessage and phone calls still don't work.

Jeff De Liberto

Why they don’t separate the folks waiting for a non-phone product vs phone is beyond me. The phone items take 3x as long to complete because of activations, etc. I’m not coming here any longer. Tices is so much better run. The management in the GSP here are not good at all.

JiBrat Lee

I know this is a review for the apple store itself but one technical support guy Garrett I wanted to say was EXCELLENT! he was super friendly & most importantly very knowledgeable. Thanks to his guidance I was very satisfied with the result of solution to my issues. Plus we had a fun conversation along with another associate. My time with Nick was short but he was nice as well. <3 THANKS!

Raisa Brown

Hard to find someone available to help us

mario t

Great place to shop and hang out friends and family

Ronald Calo

Your associates are top notch, so professional and they make you feel so comfortable and at ease in explaining ypur problem and what ease they solve your situation. I will recommend your store to all my friends and family, thanks again to your great staff, Ron

Alexander Welsh

I love this Apple Store, the staff here is always very attentive, as busy as they are to get me in and out of there as quickly as possible

Krishna Patel

Go anywhere else but not here....... Worst staff... specially manager MELLISSA we went to fix MacBook screen they said they will do it for free. And then after few days when we went to take fixed screen they said you have to pay $600.00 for fixing the screen. I took my FREEZING iPhone X , that assisstant uodated my phone and said if it this will happen again we will replace it. However issue was not resolved and my phone again started freezing after few days. Again I went to apple centre. They said we can update your iPhone we can’t replace it. And when I told that assistant and manager that if this will happen again in future then do I have to come again and again. manager rudely said, yes you have to come we can’t do anything, that’s phone and she was being so rude. Don’t know how to speak to customer.... badly respond.

Aliza Enker

Packed, but helpful employees and very organized. It also helps to go in knowing what you want, as some will try to upsell you, but others won't.

Alexandra Korovjanko

Very bad service! We waited near 30 min for a consultation today. I was together with children. When we decided go out the consultant arrived but I lost my children! Only 1 minute I looked for them but this man propped me to wait again. It’s after I bought my IPhone 8 there and we bought IPad for my son there... sure we can use another Apple store!

J. K.

They are thieves. I am beyond appalled with this store. They make Apple customer care look nonexistent. As a customer who has spent 10k+ worth of apple products I had to jump through hoops to get a repair done on my iMac's faulty plastic display hinges which are covered free of charge. Even if you GOOGLE it, there are articles that say Apple will cover the repair. After 3 trips and countless phone calls being placed on hold and having the Apple reps on my phone chat with store employees, my product finally gets fixed. Mind you, when my husband went to pick up the iMac they still insisted on having to pay $100+ for hinges! - faulty plastic ones that Apple admits were not strong enough to hold up the iMac display. So after back and forth, they release the iMac. My husband brings it home, we unwrap the screen and lo and behold, they had detached the power cord and did not give it back! (I did not even know it was detachable) So we call and they say they have no record of the power cord! So we call Apple and they call the store. The store has no record and does not know where it is. Apparently they don't make those cords anymore. So now I have a $$$ iMac that I can't even use. Damn THIEVES. This store has robbed of : - a power cord that's no longer manufactured. - precious time with my family because I don't live particularly close to the store and I have a 6 month old baby. Do you know how HARD it is to have time to get an iMac ANYWHERE with a baby so I have to wait for my husband to be available on a weekend to help carry it. - money because I use that machine to work on as a freelancer and have not been and will not be able to use this machine until further notice.

kristine Rivers

It is sad to say this for apple cause im one of the fan eversince steve job launch the apple macintosh computer some people doesnt know what macintosh it was the 1st apple macintosh desktop computer i suported apple through the years trough the very 1st iphone they made. Anyway yeah the issue here is how do i like apple store in garden state paramus. People who works at this apple location doesnt seemed to know what are they doing easy to say that maybe they are not well trained. As you walk in by the door THEY DONT EVEN GREET YOU unless you ask for help this is not my 1st time on this store let us say this is one of my local apple store in the area that close where i live. Other people who works here are rude'and lazy, instead of be grateful that they have a job and be helpful but instead they are talking to each other and gossiping instead of helping other costumers instead making more sales and help other costumers to able for apple to pay theire hours of working but doing nothing. I feel bad for the store so for the name of the store. If i were to be working here i will be proud and always put love and smile to my job and be grateful i hope apple will resolve this issue. Specially with sales representatives it is theire reputations to gave good service not only for good products but for other people who desserves to work in this store intead of hiring lazy and ungrateful people. Ps not all of them but most. And i thank you

AntoineLouella Ortaliz

We had a great customer service experience. Tim really helped us with our concern with our broken laptop and gave us extra credits ,courtesy of their manager, and made us more informative on what apple care is all about.

Marlin francisco

The people work there is paid attention we the people is good you feel like and you house

Joseph Sciacchetano

Always a spectacular experience

gary murphy

One of the best service ive experienced

Mike Rivera

It's ok

Aris Bruno

Y’all listen up, let’s start the beginning so I bought a brand new iPhone 8 like 2 hrs ago, so since I’m updating it froze, but for a good minute, so I went to the apple store and asked a young lady to help me because I’m pretty sure it was a reset but I didn’t know how to do it because my phone was acting up. you would think someone at the store might know how to reset it and her exact words were “idk just return it” so I’m like you can’t do anything and she’s like no. So I went to another young nice man, and he fixed it in 5 seconds because he dead said “it’s just a simple reset, your phone is like a computer and since it’s new, it’s updating all your info, so it’s pretty normal. Then after he said that, boom my phone was fixed. No tea no shade, he deserves a raise :) peace and love

Dan Fleischl

Pros: bright, shiny, and clean. Employees are helpful. Cons: always packed, takes a while to finally get through the list to talk to someone

jay kim

Service sucked. Rep were all doing other things and doent give any attention to you. You have to run around to find some to get help.. took me 30min before talking to anyone. And this was Thursday 11am..

Ali Hamoudeh

Bill the manager is definitely in the wrong line of business. This guy is impolite, incompetent and lack the basics of management skills let alone dealing with customer service. I am surprise this guy has a job and I am surprise #Apple is still keeping him. The two times I was there it was such a small issue that could have been resolved easily by any manager with a head over their shoulder. instead this guy turned it into this big fiasco reading policies for me and protocols that made absolutely no sense. Others in the store were very helpful but on both occasions this guy was a deck and I even have him on video being extremely out of line and I shared the video with Apple who I thought would fire him but seems to still be here which is only an indication that #Appledoesnotcare I will happily share the videos with anyone who cares. I am sure if anyone in #applemanagement care enough they can come to realization of how incompetent this guy is by simply having some conversations with their own staff in the store.

Gilberta Shkembi

The best people ever work there, I had an appointment and as it was Saturday I was late because of parking spots as all Saturdays are ; and the best part of the day was that I got assisted and my request was completed so fast , even I considered myself I might stay there loooong. Not the case in this shop , everybody there is so nice and helpful and I would never change the place . I was assisted by Mike and talked to other staff too that directed me to the right spot, they are the best.

John Gruden

Overpriced merchandise for the technology that you get

Jeff Craig

Had a problem with my phone. The tech was very polite and replaced my broken phone to a new one. The only problem was the appointments are never on Time.

Andrew DiGeronimo

Staff have little knowledge about their products and programs. Went to go get my Apple Watch repaired and received 3 different answers from 3 different people. My last visit to try and get it fixed was horrendous. I talked to a representative to try and set up a Genius Bar appointment but instead he tried selling me whole new product instead of getting it fixed. He also tried to act like the service I needed didn’t exist and buying a new device was the only option. After settling that dispute, he instead sets up an appointment for me to CALL APPLE SUPPORT inside of the store. After talking with the representative on the phone, I asked the lady on the phone if this behavior was normal and she was confused herself. She then asked me to put a manager on the phone to understand why they directed me to the call center. It was then that they revealed that they only direct guests to call support if the wait time for the Genius Bar exceeds 2 hours, which was never mentioned to me or given as an option in case I wanted to wait it out. I decided to just let the lady over the phone assist me instead of the store. The funniest thing of all is that the procedure to fix an Apple Watch is to send the device through the mail to the service centers. The store’s only job was to put it in a box and mail it, they don’t fix it themselves. It took me 3 trips to the store to do this and I left unsuccessfully all 3 times. Pathetic!