Reviews of Apple Fifth Avenue (Computer Repair)

Sandeep Sagar

Thanks to the staff for helping me with exchange of my airpods. Very helpful staff.

Daniel

I've had a great experience visiting, though I've never purchased anything this location. I've visited the location twice, once while they were the cube, once while they were remodeling for a demo of the iPhone X. Definitely give it a visit!

Doris Lewis

That place has anything you could want I think. It is electronic heaven. The sales people there were so very nice even though they were super busy.

Jenda Wu

It’s Apple. That’s all ya gotta know. Will never go back to Microsoft

mehmetali usta

I took my Mac book pro for repair, they couldn’t even find out what was wrong with the computer they first told me that was motherboard but when I checked it I found out it was screen which I had replaced just 1.5 years ago and Although there was no Crack On the screen then costumer rep. put that down as crack screen. to sum up what ever your problem is they will find a reason to blame you for the issue.

TY C

Can't wait the store reopen

Robin Murphy

Long wait despite having an appointment, some staff are nice and helpful but not all. Like DMV workers but with God complexes. And shameful that there’s no bathroom available to customers. Plus despite paying for the Apple care, they charge you for repairs. I’m not sure why Apple has its excellent reputation, This isn’t the first time I’ve been unimpressed. But it’s my own fault for buying their products.

Chelsea Montgomery

cant wait for the new iwatch to drop. super excited about that

Christina Maldonado

There is always someone to help you at anytime of the day because its 24/7. It is in a temporary location behind the cube that is being rebuilt. Largest apple location in the city.

Shraddha Shete

Huge Apple Store..My son loves it..

Kevin Urbano

Useless staff and long waiting times. They make you feel like you don’t understand while you just want to explain yourself. They all have script and customer service is the least of their concerns. Just go to Apple Williamsburg is much better.

Yasser Masood

Prime locale across Central Park. Multiple visits for doing trade-ins of products. In and out within minutes. As usual, the staff are prompt and quick to get things done.

Paula G

Its Apple . Its great.. Its under construction but they have it together in there.. I ordered on line and was in and out to pick up my items in 3 minutes..

Alexandre Barros

I went there last week and it was a great experience! The store is huge and very crowded, but as soon as we walked in Kara greeted us with a big smile. She was super friendly, explained everything we needed to know and always had that friendly smile. We absolutely loved her, she made the whole experience so much better! If you are looking for Apple products, i very much recommend going there!

James Jinete

Apple | The Flagship Store of 5th Avenue (Please Note: **AS OF THIS REVIEW** This Apple store has been under construction for some time. They are doing a redesign (and restoration) on the glass as well as the store underneath. It began in 2017 and has been estimated to be completed in late 2019. While you won't be able to enjoy walking through the glass cube just yet, you'll still be able to see it (from behind construction walls, haha). At the very least, stay tuned any and all news pertaining to Apple as this will be a massive re-grand opening of one of the city's LARGEST (and most photographed) attractions.) This Apple Store on 5th Avenue has attracted visitors from all over the world! The iconic glass entrance as you walk down the stairs (or the elevator) down to the massive store right underneath your feet is marvelous and a very cool experience each and every time. Not only will you get top quality Apple customer experience/support from the top quality team, but you'll also get to enjoy one of 5th Avenue's best stores, the best in my opinion (I'm biased haha!). Be sure to check it out if you are traveling from out of state or country! You won't be disappointed by this awesome Apple marvel!

R. Jasmine Sabb

They aren't all given the same training so on any given day you'll get different information from different technicians. I feel like Starbucks does a much better job at training and they're job isn't as cool as working at the genius bar. Experience was horrible and I felt like they treated me like I was lying because he's kept saying " that's not what we do" .

Elias Aliprandis

I visited the Apple 5th Avenue store on it’s opening day, which coincided with the release of the new iPhone 11 series. Needless to say, there was a very long wait, over two hours, to get inside the store. The people on the line had pre-ordered phones and I expected fast service, but in reality it took 15-20 minutes to complete each phone purchase. I am hopeful Apple can devise an Express Line for people who just want to pick up their phone and leave without going through the setup /activation process at the store. Anyway, I am writing this positive review because once I entered the store via a beautiful spiral staircase, I was greeted with a truly beautiful experience. The underground space is airy and well lit. The skylights are an excellent touch. There are many trees with seats around them and a wall of fern-like greenery, making this store feel like it’s not in Manhattan. There is a large high quality video presentation screen with ample seating. In the center is a shiny round chrome elevator which also has the effect of reflecting everything around the store. It was worth waiting outdoors to have such a non-crowded experience indoors. The store carries ample stock of all the latest items, including Apple Watch Hermes and the new iphones. Everything is laid out beautifully and I felt very relaxed once inside the store. Apple did an excellent job with the interior design of it’s iconic 5th Avenue store. I am impressed. I highly recommend a visit.

James iNG

Always an amazing time in this store even though I own an android, they just peeled the plastic off the new glass exterior, can't wait to see what it looks like downstairs after all that work they've been doing.

nanette white

You going to be waiting a while to be seen. The people were okay. The customer service could have been a lot better. No one approached me at the door to greet me and I had to look for someone to help me. This Apple store which is located on 5th Avenue should have high standards because of the area and the neighborhood. No shade. I am just saying

Tony

Best apple store in the world, period.

Brenda D. Martinez-Brown

Gigi, helped me even though it wasn’t my Turn yet! She also provided feedback and gave the heads up on deals! Amazing customer service!

Yelena Levy

Top notch service, was greeted and taken care of so well when I went. Very helpful & huge beautiful store. Everyone explained everything to me. The man who was our salesman remembered my name & my fathers name when we were saying goodbye & thank you. The lines to do customer service/repairs looks CRAZY long so I don’t know about that part of the store..

Rita Persaud

I’m always really happy with the service offered at the Apple Genius Bar. I brought my computer in here because of a service recall and they completed the job and had it ready in an hour!

Purple

There customer service representatives were very nice and very helpful.

Nick

The experience was great I preordered and payed for the New Iphone 11 max pro before coming. And set it up for pick up I scheduled it by 12:30 and I arrived by 12:15 .They Take you and put you in a separate line until your time since I was the first one there I got to be servered first they were helpful and asked me if I wanted to set it up there. But I decided I could do it at home and left in total the time it took for me to be in and Out was 15 mins at most , very helpful and I will do it next time I need to get an upgrade.

WM Production Support

Repair service was quick. As soon I booked the appointment at the certain time they called you instantly. Friendly staffs!

Lan coq

Cool place and never it's never sleep. The staff was very helpful.

Valerie Davis

Melik was very helpful! He answered all my questions and helped put on a new screen protector for me. Great customer service and overall experience!

arjun grover

Better you make an appointment before you go.

Ismail Chy

I waited for 3 hours in line but when I went down stire, It's tell for reservation for up stair but I did not find Anyone in upstair for reservation,

Marty Rock

I had a freak accident happen to my laptop right before I had to DJ. When I first arrived I was told there was a 3 hour wait time; I said I’ll wait but is it ok if I try to troubleshoot and google by one of your computers they said it was fine. One of their employees (Peter) went out of his way to google some stuff and even told me about an app where I can chat with an Apple tech live while I wait. That same gentlemen got my appointment pushed up and the technician (Justin) was knowledgeable, patient, and very helpful. A++ for these guys! They truly were my saviors tonight.

Alexandru Puiu

1.5 - 2 hour wait from the time on your reservation and that's only if you have a reservation, and at best mediocre support. Apple has really dropped very low sadly. The lines are either incompetence or a marketing ploy taking advantage of their users for a little free press. :(

Katie Hallock

Currently under construction. So that cool glass entrance with the elevator isn’t an option right now. But hey, the store still exists and has everything you need! I had a great time trying out the newest iPad. I loved that it came with a pen that wrote really well and was easy to use. What fun!

Alex

Very cool store. Can get busy. Lots of options.

John Estrella Jr.

This store gets really busy. I went for an iPhone issue. There were no appointments available on their website so i ended up walking in. They said the wait was 40 minutes so i was put on the walk-in list. Stepped out and received a text message 15 min before my name was to be called and then started walking back to the store. They really operate efficiently here. Update: New Apple store looks amazing. So much bigger, bright, and same amazing staff.

Schmidty

This store is Huge! So many products to play with. Great Experience!

1789 FloW

Horrible service the greeter was rude uninformed an uninterested to help me... the manager on duty was rude and brushing off the improperly given customer service, YET I will say Alan Rodriguez was interested, intelligent,helpful, he is a pivotal part and example of what apple should be, HE GETS 5.STARS ⭐⭐⭐⭐⭐

Isaiah Gaming

Staff is great and maintain a good stance in relation to the amount of people there

sebastian halsey

Booked a 12 midnight appt for my sons phone, staff very courteous ! Atmosphere tech and avid users gathering like a new phone is being released !

Beau23 Luv

It was good but sadly my iPad is registered by another company and I went too apple in Brooklyn and Manhattan both places can't open it. So, I will have to try to fix it myself.

Maddalena Lonardi

My point of reference in Ny City for technological innovations great cordiality and kindness in a space location, absolutely TOP ❤️

Timmy Besim

FALSE ADVERTISEMENTS. THEY PROMISE STUFF FOR PICK UP AND WHEN YOU COME TO THE STORE THEY REFUSE TO GIVE THE ITEM BECAUSE OF SYSTEM ERROR. PLEASE DONT ORDER ANYTHING HERE!!!!!!!! I ordered AirPods for my brother, we paid for it , and it was saying available for pick up today. We came here to the store and they are not available, they have the AirPods on the stock and they refused to give them to us. Very bad service, we called costumer service and they were very rude saying if you want to cancel your order we can give you the money back in next 5 business days. Very disappointed with this store, very bad service. Wasted my time and have to wait 5 days to get my money back.

Ken Chester Jr

Staff is helpful but sometimes "genius bar" appointments can take a long time.

Davin Davis

Typical Apple store. Staff was pleasant. I still prefer the old school layout and feel of the stores. Yeah, it's still recommended.

Krista Blowe

Beautiful ambiance and so much fun to demo products. Plus you can take a class to learn about fuctionality of different tools.

Joseph Phillips

Still under construction. Overcrowded. Cant wait for the new store to open up, but I needed stuff so had to go. It's better than the store on Madison Ave.

Ian Brougham

There is something very cool about going into this giant glass cube. As you descend into Apple heaven. It’s a must do if you are on the island

Gündüz Tezeren

Olivia is the best employee. Especially i looked for her for buying phone. I bought some purchase in 2015 for my friend as well. Now for me. I liked better in 2015. Somethings changed. İt was faster

Yvonne Martinez

Waited on line outside for more than 45mins for a 9pm scheduled appointment. After 45mins, was seated at the Genius Bar for another 25mins. To then be told it would take 2hrs to fix my screen. Extremely Busy at this location.

Maximiliano Valencia

Really good experience in this place almost 10 years ago, back when apple was awesome. I remember getting into this store and being amazed by the architecture and products. I bought a pair of headphones and the team of people were super friendly, helpful and professional. I've been using my iPhone for 3 years now and I'm desperate to change it, and would love to go back to this store and purchase it. But the truth is that I find the new iPhones dreadful, that notch is simply unbearable to me. Hope they get the design right once again.

Delu Chowdhury

Nice looking

Manuel D

Great customer service, Reps are 100%knowledgeable of the products. Slow pace to get help, but its totally understandable since its in one of the busiest cities with the highest foot traffic.... Definitely worth shopping here. Its open 24 hrs!!!!

VARSHA JOSHI

It's the best apple store I have ever seen. The infrastructure is exceptionally good. The interiors are amazing. The staff is very helpful. The service is good as well. Will highly recommend this place.

Abhijeet Shetty

Prompt service, knowledgeable & courteous staff. Excellent!

Ed Reggi

Okay I tried to get in over the opening weekend and I was prepared to buy a new iPhone MAX Pro and Ceramic Edition Apple Watch 5 but due to the 2.5 hour wait I decided to walk away. I couldn’t understand why there wasn’t two lines, people that were going into just walk around vs customers ready to purchase. Oh well, lesson learned.

Josh Salvi

I really enjoy going to this store. If can be a bit busy, and the recent construction makes it harder to find. For that reason, I can't give it the five stars it usually deserves. I also prefer the store at Grand Central for both convenience and appearance.

Giulia 533

Make people wait so long but nice

Satish Shikhare

Iconic Apple store with spiral staircase enclosed in a glass cube.

Cassia Paiva

Fantastic place, kind assistance. The new Apple TV is very good and it's not expensive

Eduardo Figuera

Amazing store, mandatory stop and buy something! whatever you want! Cable, charger!! buying a cable in the apple store in Manhattan is priceless

faisal alghamdi

Very bad service regarding Apple Watch, I bought Apple Watch with apple care package and when it broke I came to the store to swap it but they told me they can’t replace it in the store (like iPhone devices), instead they need to send it to the depot to swap which will take two weeks, I told them I am traveling back to my country Saudia Arabia tomorrow, and they told me we cannot help you, you have to have a friend in USA so we can send it to him. I believe apple care and apple in general should have better policy than this, specially at this branch where it serve many foreigners from all around the world, you cans confiscate people from their right to receive an equal treatment as Americans do.

Ieshia Sheppard

Definitely not my first choice of NYC Apple Stores to go to for anything— technical support and purchases alike. The staff aren’t as friendly at this store (in comparison to Soho, Grand Central and UWS). I’ has several poor experiences in this store... plus, they’re doing construction of some sort, so the entrance is just a temporary set of metal stairs. The nice thing is that this location is 24hrs... but unless you break your phone in the middle of the night and need immediate service, go elsewhere.

Adrian Zatreanu

Classic Apple high quality. I’ve had a problem with my Watch from the last update, but they couldn’t find the reason for why it was happening. So, instead, they gave me a new Watch to use it as I want. Easily one of the best companies in the world, by the way they treat their customers!

Aisel Omerbashi

Two stars just for the costumers service that try to help, but for Apple itself I would give no stars. Previously I asked apple to recover my account and they made such a big deal about it up to close my account permanently which made me switch to Android and so happy with my decision. Today I went there to help a friend of mine to recover his account, and guess what, they came up with the solution that makes us wait 14 day so they can verify the account. What in hell do they need to verify for 2 weeks, are they getting a lawyer and go to court? So irresponsible of people's need, my friend can lose his business since he can't access to any of the client's numbers or addresses saved into the apple account. I would suggest to everyone I know and anyone seing this message, Move to Android and you'll be much happier.

Cooper Aiken

Zoe was awesome! She was very helpful and kind. I would do business again!

Marcos Rivera

I went to the Apple Store yesterday with a friend.We went there after our visit to the Top of the Rock at Rockefeller Center.Since I saw the building the Apple Store was next to from atop of the Rock,I asked my friend if he wanted to go there and he agreed.My friend's a huge iPhone fan.I'm not.As he was looking around at the different iPhone models at the store,I thought I'd surprise him by getting him one.His current smartphone is an iPhone 7 and he wanted to upgrade to the Max so badly,but just couldn't afford it.I also saw how frustrated he was at the Top of the Rock when he wasn't able to take anymore photos because he ran out of space.He was so mad he literally wanted to throw the phone over the building!I started talking to a sales person about a phone for him.He saw us,but I don't think he cared.We had a long day and he just wanted to go home.After I payed for the phone and the set up,about 15 minutes later I got the phone.I told the sales person to hold on to it because I didn't want my friend to think it was for him.We went upstairs to the second level of the store,sat down at a table,and I told my friend the phone was his.An XS Max (256 gigs),in gold.My friend,who doesn't show a lot of excitement,just simply said "thank you" to me.I could see he was grateful for the gift though when I saw him playing around with it.

Dilan Lochan

Amazing staff, professional and organized assistance. Amazing products!

MUHAMMED SULEMAN

Always a great experience here. I had to bring my sons phone to have his screen fixed and was handled with care and addressed respectfully and quickly. If in the area and need help with your iPhone devices make sure you visit this Apple Store.

Angelina Zheng

Horrible service. They didn’t care about my problem and blamed the problem on me. I went in again to fix my battery drainage problem because the technician I had 2 days ago told me if there was anymore problems, to come to the store again and they would have another solution for me. This time, The check in person was rude and said it was my fault and for using my phone too much when I only use it to listen to music and I also told them that the battery dies in 4-5 hours but they said that that’s because I use it intensely. I barely have anything on my phone. Very unsatisfied. Some technicians are nice but today, I met two that were very impatient and rude. They just blamed the problem on me.Before I got a battery change, I could probably use it for a day but every since I changed the batteries, I would only use it for 3 hours. The second time I went in, they changed it and now it lasts 4-5 hours but it’s still not much so I went in and the technicians were just blaming it on me.

Nikola Panovic

I didn’t go there to buy something buy really to see the glass cube and underground store. Iconic NYC spot

eldor togaymurotov

Wait time is 3 hours and they never solve your problem when it’s your turn.

Myke Hoffman

Way too expensive. Far more practical and sensible to buy a windows computer for the same specs and half the price.

Lord Alex The Dev

Very Historic.. Its very monumental in technology.

Brigitte G.

Great service, attentive and informative. Made an appointment online and received attention as soon as I got in. Did not realize they’re open 24/7. Will be my “go to” location from now on.

MIKE M

That's really cool style!!

Marco Campadello

Nice place, but Samsung has better phones

K I

It was a good place. Despite it being a temporary location I like the point that it is above the ground and has large windows looking out

Blue Print

Very big store but just average service Been to a Couple of other stores smaller but better customer service and same products

Ann Chessa

The store is awesome. Great setup the lower level has all the new phones, watches, ear gear etc. Upstairs you can get your device repaired onsite. You can also exhange or replace items too.

Caden Koehn

What a cool store! The service here is excellent, and the employees are willing and ready to help you out with anything you need.

Nicolas van de Walle

An amazing Apple Store. Very big, well placed and on two floors. You can buy a lot of things. Of course Apple devices but also DJI products, BEATS headsets, Philips Hue etc. People there are very kind and helpful. If you need any advice, don't hesitate to ask them, they will help you very well.

Jess Lee

Went in for a walk in, the greeter at the door was incredibly rude during the initial appt creation. I had told her that im here to replace an item. She barked at me asking when did i purchase it. I told her a couple months back. She then snapped at “i said how long ago.” First of all, I worked at Apple previously and she definitely did not meet the apple steps of service. Given all the training Apple employees had received I definitely was not expecting that. I did not get her name but even my friend told me afterwards that she felt the Apple employee was so rude towards us. It definitely left a sour taste in our mouth. The dude at the genius bar was accommodating, efficient and knows what hes talking about. Got us in n out in 10 mins. I was debating to speak to a manager regarding the greeter but I didn’t want to waste my time with her snobby attitude anymore. The 3 stars is for the guy at the genius bar.

Theotônio Chermont de Britto

Awesome place! The real Mac world in your hands

Kezia Liz

Great customer service and beautiful store!

Frank Festa

The level of apathy amongst the staff was shockingly high. I had a trade-in that was inspected and ok'd but when I returned a week later after receiving the phone's replacement, they said they changed their policy a few days ago and won't be accepting the phone. Once presented with the situation, two separate employees had said "this was not their problem". Very uncomfortable experience.

omid akhavan

Exceptional staff and management team. my daughter was at the store in the middle of her mid-terms and her computer was not rebooting. The staff and Management team works around clock in assisting her with her issue. Next day I get a phone call that is ready and to be picked up. The staff is exceptional. Carter was the genius that worked on the laptop and he really hit out of the park. Bravo!!!!

CHIEN-TING LIU

Cool！ The location and product are very good, already prestigious in 5th Avenue. The design of apple store from outside to inside is very special, letting people excited to discover the things here. And the employees are hospitable here, and the service attitude is really nice.

Baron DaParre

Great location crazy busy long waits

Raquel Kelly

The staff only treat you as a valued customer if you’re purchasing a new Apple product. Nasty, rude Genius Bar rep. They do not value the customer’s time only theirs. The worst experience of my entire Apple experience.

Marie ALLangel

It’s underground. The staff is nice

Quaneisha Wilkins

Great customer service. It's nice to see they have more ethnic employees

Martin Helfst

Charmy. Good sales support.

Felix Martinez

Fast, and easy, didn't have to wait more than a couple minutes to get someone to help me with a purchase. Also great decoration, made it feel more warm.

James Fackrell

It’s an apple store Helpful because they have too Sometimes you get someone who loves the public and their job Great for tuneups

Eric San Jose

Easy to see right off of 5th Avenue servicing Midtown and the adjoining areas of Manhattan. Parking on the Street is available but it fills up fast especially at night and on the weekends. Clean facilities with a wheelchair accessible entrance. New York City prices so bring your credit cards. Staff is nice. We will definitely be going back.

Courtland Thomas

Beautiful location, terrible service. Will not return to this location, and will likely return the product.

Austin Ross

Gorgeous. A must see if you are in New York.

Lamont Jonas

Redesigned apple cube is awesome! Went on launch day and while the line was long, the wait was pretty good. The store itself is a lot bigger now, and much more room for playing with products and getting assistance.

M Hussain

Very much bad experience, customer Representative JOSE is use w me very bad behave and language, I went there bcoz my phone is not working, did not hear and after conversation he use very aggressive behave and I contact wi supervisor he said he was not present on that time he did not see what Mr Jose said, he supposed to see on camera Never recommend to go there and buy Apple

Sara Boyer

Apple stores are already pretty cool because of how clean and beautiful they are but this one is truly unique with the glass front entrance the really spacious show room. Great customer service as well. Worth a visit!

Natasha Jackson

It was a great experience and the staff was fast and wonderful. It is a beautiful place.

Marios MG

What a bammer. They make you have to wait to go into the store. And they are no real lines. Apple tries to upscale just by making it difficult to get to them, though for a company like Apple you get the feeling that this is the beginning of the end.

Danny V.

Thanks to a "Genius" employee I will never again purchase anything from this company.

Agustin Ignacio Rossi

I went to this store on a week day and was not so crowded. The attention was really good and I found what I was looking, in my case was IPhone X cases. In my opinion is the main store in New York City so if you are looking for Apple products you must go there first. Enjoy it!

Haejin Kim

Disappointing customer service. They recalled my macbook (over 3000 dollars) line because of a battery issue. Plus, I paid over 600 dollars to fix my computer few months ago. Why couldnt they fix and find it back then? Also They made it think it was my fault. Took almost two weeks which meant I couldnt work. Horrible. This will be my last time purchasing anything from apple

Mohammed Alauddin

I called the apple care customer service, it's really long wait on the phone to get someone and the line disconnected easily. The voice quality is not good during the phone call. Today 07/15/2019 I came to the apple store to check my phone which had some problems. But Their service is sucks! Misinformations lead long wait. Very frustrating! I feel like I want to have different kind of Brand phone. Infact Apple phone costs lots of money for every apps.

Matthew Straub

Beautiful store. Love the plants inside.

Subhani Dharmasena

Friendly and supportive staff. Very efficient service.

Oren Vardy

Apple temple is a huge well equipped store featuring apple products and accessories

Victoria Mendez

Love this apple store! Bought my new iPhone here and it’s absolutely beautiful! Definitely recommend!!!

Chandana Perera

Great store! The best apple store I have ever seen and experienced. I like store atmosphere and the entrance to the Apple Store. Service is excellent and staff is very friendly ,attentive, patient and also could solve the most of your inquiries and issue. I love the interior of the store as well as the lighting system. The final point is that, the amount of tourist in the shop blew my mind, but still the service was fantastic.

Edward Delfino

The Apple Store on Fifth Avenue is a great store and a great tourist destination for so many reasons. This is Apple’s flagship store & it’s right by Central Park. Architecturally speaking, I like the glass box entrance (even though it does remind me of a Borg Cube). I also love that this store is open 24 hours, so if you keep odd hours (like me), you can come here and not have to wait so long for help. I came here first during the afternoon, but wasn’t prepared for the crowds, so a came in after 2 in the morning and it was kinda surreal cuz I’m not used to making large financial transactions in the middle of the night without worrying if I’m going to be arrested… I got the iPhone that I wanted in the color I wanted with no problem!

Sahil Singh

A beautiful all glass building. You have to see it if you're at 5th Avenue. Apart from apple products, they also have a nice collection of audio accessories on upper deck. I am a tourist here, and so visiting the place was a privilege, even though I didn't intend to buy anything. What I didn't like is that the apple watches and mobile phones weren't marked with names so sometimes it was difficult figuring out which model it is. Oh, and mac pro is a work of art!!

linda rivera

I went a month ago because my son’s phone broke they charged me $350 for a “brand new” replacement phone. When we got home the volume button was broken. My thing is how can a “brand new” phone out the box have a broken button.

Merle Morgan

State-of-the-art sales venue below ground on Fifth Ave Nur!

Mark Shea

Great store , lots of happy people, good service

Alex Santos

They Always have every apple product in stock. last three months i went there to get my AirPods, i was searching for them in multiple apple stores, but all of them were out of stock in which they recommended me to order online. Apple fifth Avenue was my last choice, as soon as i went inside the customers service employees were too friendly and guided me to get my new airpods. The experience there to me was amazing I highly recommended.

Ovidiu B

The most iconic Apple Store in New York City.

Warren A

Good location. Quick service. The sales woman was very helpful

Liz Liguori

Worst Apple store experience. This store is a circus with no ringleader. Apple's tourist trap. During peak hours they only have two people checking in customers at Genius Bar except, wait, there is no Genius bar. So be prepared to ask 10 people where to find these two workers who are dressed like every other employee in the store and search for them in nondescript location. Then be prepared to wait 20 mins after your scheduled appointment before anyone comes to help you. One of two workers came over to check in with me after I went to verify I was checked in. He was very nice, as was the employee who eventually helped me. The new iphone was recently released so this may be contributing but even still.

Dwain Johnson

Only legit electronics store open 24 7, pricey but made me get to complete a very important deadline for my client. This is the best bet for a Final cut Editor

rahul dodti

Always feel great to be here in 5th avenue apple store. The atmosphere is amaizng. But missing the old store. I hope dey restore it quickly.

Michela Di Leo

Nice underground shop on 5th. A large spiral staircase leads you into the large open space where the products are displayed.

Manny

For the most part the customer service is helpful and kind but sometimes you get the feeling that they don't want to be with the customer. For the average apple customer, I would personally recommend a smaller store. The smaller size and smaller ratio of employees to customers just makes it a better experience overall

Kim Michael

What customer service? My son went there on July 28 and found out he had a defective product. He was to receive a replacement as it was still under warranty but they didn’t have any in stock. He was told it will take 5 to 7 business days. After waiting for 10 business days he called and was told that its on back order and will take longer. “Maybe next week” was what he was told. They’re not even sure. Really??? After all this wait?? My son’s been waiting desperately and they didn’t bother to at least let us know? They have all our contact information. If they can’t cover a defective product still under warranty in a reasonable time like 10 business days, couldn’t they just replace it with any similar products? I’m not asking for free upgrade here but then don’t make us wait forever. Now I know this was a VERY conditional warranty all along. I’m just so upset and disappointed with their customer service. Learn from Samsung and BOSE when it comes to replacements.

M Q

I’m always really happy with the service offered at the Apple Genius Bar. I brought my computer in here because of a service recall and they completed the job and had it ready in an hour.

Leonard Lee

Wonderful , knowledgeable and friendly staff. They were extremely professional, polite and courteous. They made an appointment for me to meet with a technician on the premises and resolved an issue I had with my new MacBook Air.

Robert Plawiak

Very good shop. Thank you for your support and fruirfull cooperation to buy, understand how homepod is working. You are he best !

Adrian Thern

you go inside and it's hot and sticky, staff isn't nice too and it's way too loud.

Jessica Dance

I dislike apple but I love this building. To enter, the door looks like a glass elevator sticking out of the cement. You enter and go down a large beautiful spiral staircase to the below ground exclusive store

Masoom Ali

This apple location was under construction but now its about to renew, and its very big store close to Central Park south east side.

mhd Kron

This place is not as big as the original one that they had, but still really helpful and friendly staff. Expect to put your name down in line to see a genius but it is expected since this place is filled with tourist due to this place's popularity. The displayed products are typical of any apple shop. Overall this place is nice except for the tiny staircase that leads to the shop, they could have designed a better looking and probably safer entry into the upper level shop entrance.

SHRIMAN NARAIN

Atmosphere like a tourist place. Helping staffs

Emily E

This location is great for trying new products before you make your selection. You are assigned a team member who will walk around with you and answer any questions, then they check out your purchase on the spot which is really convenient. If you go late in the day the people hanging around to charge their phones can be an issue while you are trying to make your selection. There are a few of each item on display so person walking around with you can usually show you to another one on display that you may not have noticed. This location is also great for repairs, though my experience has been that you have to check in with them. Twice they lost my reservation, but after checking the confirmation that I had received they worked to fix the issue and get me out the door in the same amount of time it would have been if everything went perfectly.

Ali Alani

Very bad experience. Spent many hours on the phone and in the store trying to figure out how to buy several iPhones to a delegation. When could not face the fact that they made mistakes and provided me with wrong instructions, they sent a person could “Zoe” to dismiss me . She was the worst . Very rude . It was like the DMV not apple store.

Rowan Jay

Went there last Sunday around 4am. Can’t believe they were open. Chris was so cool and had me in and out in no time.

Holguin Alexander

This place during the day is completely full house, best to get around the store is at night time

Ram Vish

The front fountain area is being renovated.. disappointed..the view earlier was fabulous.. hopefully it is restored to its former grandeur..

Ramesh Vishwanathan

Front area..which has the fountain currently being renovated.

Dan Martz

Quite a few employees here look like they’re just here to socialize. I couldn’t get a diagnostic done on my phone, after it shutdown unexpectedly, because they’re standing around talking to each other endlessly. Even after asking multiple employees for help, I was shuffled off to other employees and finally got fed up and left. At least the first guy we talked to at the door was helpful, but after that, forget it.

Lioudmila Eijvertinya

I would like to share my excellent experience at Apple Store 5th Avenue. I had some problems with my phone, and Jorge Posada Torres identified the problem in five minutes! He was really patient and offered me all variants possible, and then with the help of his manager Kevin, found the best solution! Great team! Apple is the best company, best service, best products! We are and will always be devoted Apple’s customers! Thank you!

Chidubem Arachie

Nice place but always busy, you have to wait in line for a reasonable amount of time

Mahmoud Elbana

Worst customer. Service ever. Has no manners. What so ever. This. Employee Not helpful. Talk down to customers. At the end of the day not a good worker

Afrika Coppin

This is my part-time hustle. This is the only Apple store in the world open 24 hours...yes, you read correctly...24 hours. Hell has to be freezing over in order for this store to close it's doors. Talk about a place that never sleeps in the city that doesn't either. Can't wait until they open the new and improved Cube!

Dali Barreto

I’m impressed by how quickly I was attended by the staff. They were super attentive and helped me solve the problem on my iPhone .

kukua Koomson

A Very big and busy place ! Lovely place and

janelle jackman

Love the fact that this location is 24 hours and you can be seen even without an appointment though you would have a bit of a wait without one so advisable to book in advance

Erick Buitrago

the service in this store is very good and fast I love the deal

Alex Prigoff

Went there last week with a huge laptop emergency. Carlos was so helpful, so understanding, and just an unbelievably amazing staff member. I've never had such a helpful Apple Store experience in my life. This man deserves a huge raise!!!!

saloni pokharna

Went to get Mac repaired at genius bar, it was busy and they still managed to accommodate me within few mins, employees were super helpful, took care of the issue and shipped it to my home within 2 days despite the standard 3-5 business days turnaround that was communicated. Talk about surprise and delight.

Lunaphres Howard

got my new iphone 11 and I love the hell out of it, but phone ever to date. Apple product are always on it, I just want to get a watch next. the new 5 too lol

Kay Flip

disorganized location. they provided timeslots to pick up the iphone 11 and they weren't even enforced when you got there - they just told everyone to line up in the same line without even asking what timeslot you had. useless.

Abhisek Chowdhary

It has to be awesome...... because it's Apple

Vikas Gupta

Typical apple store . Lots of help around. Though not everyone really serious to help u around. Staff is busy in their own personal agendas rather than convincing a customer to his requirements

Raphael Ogbeche

it was quite a wait for the customer service but it was worth the time, I got the iPhone XR I wanted without dissapointment and I hope to come there again for an upgrade sometime

Vadim Kuznetsov

Terrible service, the people who prepaid an iPhone and scheduled pick up time should stay and wait outside about three hours to get inside. However, some people who just walked by just get inside right away and a few people from the line who has impudence just went inside. What the point to allow people to make an appointment on specific hour if you cannot make it.

Alex reynolds

this place is amazing, they have every gadget and can try them all first

David Dubin

I was at Apple Fifth Avenue in NYC today, and I had the best experience. Justin and David, store managers were amazing. I love all of my Apple products, but when you get great service, you love your devices more. Being in a service business, I understand how important service is. There is a reason why Apple is such a huge success, producing great products, with amazing technology, and employing great people. Thank you Apple, you are above and beyond 5 stars....