Reviews of Apple Cherry Hill (Computer Repair)

Jeff Goldberg

Always busy but understandable because of the location. Staff is always ready to help and very easy to talk to. I always have a great experience at this location

Mailon De Jesus Figueroa

Fast buy iPod and iphone

phil auerbach

Big inside mall. With all the upscale stores.

sean waters

Went here to pick up my new phone and was in and out in less than 5 minutes. Very respectful staff and quick service. Thanks

SONIDO ZALLIYAR DJ JG

Great customer service

L lee

Very friendly geniuses

Milta Ortiz

Personnel was very friendly and helpful.

May Tan

Very rude and disrespectful, refuse to provide warranty service when device not working.

Brianna Love

I had Doug help me this time around with a problem I’ve had multiple times (running really slow) and he was so helpful! Everyone is always so nice and helpful. Previously they would just clean up my computer but Doug ran several test and is taking it in for a few days to reboot it and make sure everything is running fine. Amazing service! (PS Doug is also really cute

Joseph Beattie

Awesome service

Buse Balik

I’ve been an apple user for as long as I can remember, I just got the iPhone 8+ and it keeps glitching and freezing , just like my IPhone 7 I had previously. I know they slow down older phones but come on the new one too.

DR Videos

Terrible customer service, paid 1200 dollars for the xs Max and dropped in water for literally 2 second, when I went to the store the guys just said to get a new phone and pay 1200 dollar again, never again buying an iPhone with their ripped of product. Tip, apple care doesn't cover water or liquid damage.

Loc Thai Binh Le

I bought an iPhone and iPad just 2 days ago and opened just the day before I returned them. Well, they received them then few minutes later, they came back and telling me that they could not process my return because it did not pass the Physical test of them! REALLY? I've just purchased them for 2 days and never drop them even just 1 time! I asked them if there were some problems with the phone and the ipad before I purchased them but I didn't know, they never gave me the answers! Especially the tom boy staff wearing a glasses! She's such a rude person I have ever seen! Taking my concerns and my words for granted! You should be fired for that attitude.

Helen Biederbeck

Personally I feel their prices are much too high. However they are very friendly and helpful.

Rachel Martucci

Very good service, but definitely schedule an appointment before you go. I smashed my iPhone 8 so badly, one of the microphones wasn’t working because the back glass was smashed. We didn’t have AppleCare, get they gave us a brand new phone for the cost of the glass damage, $150. We were helped by a man named Woscar, who was extremely helpful, honest, and nice.

Valtosal Hudson

It was wonderful. The. Teac was very helpful he new is job and did a good on my reset

chris mellor

Staff is very helpful at this store. Definitely would go back.

Rosalis Corporan Amador

Love it!

Nikki Rob

It's always busy but they always have enough staff to help.

balou bath

Very professional

Chmeee .

Apple employees are arrogant, making you feel like they're doing you favor helping you. But I guess that's just the company culture.

ML Brown

Doug was excelled at the Genius Bar. He was knowlegable and not only did he diagnose my problem quickly but he made sure I understood and could comprehend every step even down to signing my consent for it to be shipped out for repairs. He talked in a way I could understand he answered my questions and he spoke to me not at me. He is what customer service should be I was very impressed.

Karen Sanchez

Rude nasty staff avoid

Hope Guyton

Cherry Hill Mall is everything to New Jersey Folks

Nick R

Horrible customer service, we were buying wireless Air Pods for my son, He tries the demo and the song that came on my wife then said “I don’t like that music, the lyrics are horrible ” the associate then said I’m highly offended by that and walked away. I will never buy anything from that Apple store again

Anne Marie Jean

Customer service very nice and knowledgeable.

Christopher Passamante

When my wife and I lived in the Cherry Hill Area we would go to the Apple Store and then do some shopping at the Cherry Hill Mall. The techs at Apple are great I would recommend going to that store it’s number one

Mary Righter

Great Store selling Apple Products! Helpful Sales Associates!

mario newman

The stuff was very welcoming and supportive amd promptly..

David Weingard

Very disappointed with Cammy the tech support specialist. She stated there were scratches and things wrong with my iPhone 6 plus when in reality it was just normal wear and tear. So my iPhone does not hold a charge and I had several issues with this particular phone which is written in her notes. Every time she helped me she had absolutely no personality and turns the situation your dealing with your fault and not the fault of the phone. Even though the notes clearly state there maybe something wrong with the phone, at this point, she sends it out to "DEPO" to double check that it might not be the fault of the phone, Now i have a lender phone with is only 16 gig and cannot download my content from my business on. My plus has 128 gigs. I have client numbers that i need and pictures that are definitely need. I asked if i could have something with more gigs which i said several times, i run a business through. She said NO. So now i have to wait about 10 days while i wait to here confirmation that the phone malfunction isn't my fault. DO NOT GO TO CAMMY. SHE WILL FIND A WAY TO TOTALLY SCREW YOU!!!!!

ONLIESVAN

Trade in my iPhone 6S for a iPhone XR, they have every color here and quick service. I didn’t want to pay in full and wait for refund. So I went into the store to trade in my old phone for discount price and went home with the new phone.

Joseph C Deiter

Always crowed so try to make an appointment before going. Great selection of electronics.

Emily Thompson

There are so many employees here and i felt that they were all ignoring me. once i finally got the attention of one employee i was asking about an issue i had with my phone and he was practically laughing at me and directed me to another employee and my issue was never resolved terrible service and acts like they are above everyone else never retuning here

Elsa Prado

Love coming to apple store.

j hudson

Busy store

Ellen McSpadden

The sales people are horrible at Cherry Hill! Go to the Marlton store. I was told that I would need to wait at least 30 minutes before someone could speak with me about the watch & its features. I got on the cue and waited... and waited. At the end of the day, I was told that no one would actually answer all of my questions. Further, of the questions I did get to ask, they didn’t seem to know the answers. I got three different answers from three different staff members. I left angry and, of course, without a watch.

victor perez

Store is always packed but the service was great

Amanda Arrigo

There friendly and quick.

Jagadesh K

Good customer support..

ManchesterSteve

Got my iMac repaired. $200 was cheaper than buying a new one. I want one if everything in every color.

Teresa Bush

I been here three times already absolutely love this place . The people are awesome and they try there hardest to fix the problem. Makes me want to come and get my son a phone that’s how nice they are . Great customer service

Natalia Butler

The staff is very helpful and keep the process at a understandable fast pace.

Frank McCartney

Staff was very friendly and extremely helpful. If you're in the market for a new Mac or iPhone you can't go wrong stopping here

Chuck Nolum

Great customer service

Jeffrey Phillips

Disappointing experience. I went three times, and they put me off because of an iPhone battery problem was allocated as more important than other things. Each time was a 4-hour delay for a Genius. When I had a problem before and went to Sagemore I was spoken to immediately, no wait. I can appreciate Apple's present business model favors the iPhone heavily but don't punish or forget about the rest of us!

Bob Connor

Appointments needed, so on time you will be helped by tech's to help solve your Apple products problem. Good knowledge of their products

beyondnat

These people are always so rude. I'm not going to write any specific names but they always refer me to a phone number where I get zero help. I went in with a replacement phone that was under warranty & they guy who helped me acted as if I stole the phone & didn't care to even help me. I work at this mall but I would much rather drive to a different location if I ever needed their assistance. I love apple products but I can't believe the employees in store are so rude.

Mark G

Best products and service.

Anderson Nash

VERY GOOD took the wife there to get a new iPad she came out smiling, So HAPPY Wife Happy Life.

kiana wilson

Horrible customer service for the most simple thing. As my phone is under warranty I am still told to wait 30 min for a technician when the item is damaged and since I am under warranty I should receive a replacement without hassle. If I am not keeping the damaged item than why do I have to wait over an hour for a simple dongle replacement. Its ridiculous. Its not even just this apple store, its the apple company in general, they don't teach their employers basic customer service skills so they prance around having people wait for nothing. Even when you have an appointment with them you still have to wait hours to get help and then they don't even help you to your satisfaction.

S K

Upon arriving 2 minutes after they opened at 10am, I am told there is already a 50 minute wait to be helped at the Genius Bar. I went in simply because my iphone wasn't charging, and Verizon told me to go to the Apple Store to have them clean out the adapter hole. He looked in the phone and told me there were prongs missing and corrosion from water damage. I know for a fact that neither of those things are true. He then told me that the phone was not going to charge unless I got the prongs repaired, which "isn't even guaranteed 100% to work." So he told me it would be the easiest and quickest if I just bought a new phone. Then he goes to plug my phone in at the Chargers on the table "so the Genius Bar people will have an easier time when they look at the phone", (whatever sense that makes?!) and it immediately lights up and starts charging! I am baffled. He tells me it's not actually charging and I still need it fixed. I'm like no, it is charging! I come to the conclusion it must be my charger that is broken so I cancel my appointment with them and go over to the wall to buy a new charger. I get home, plug it in and BOOM! It starts charging. What a miracle. Long story short, I went to apple for them to fix my phone and I ended up fixing it myself with common sense. Maybe they should spend some of the million dollars in profit they make this month to properly train their staff. I walked out spending 19$ on a charger instead of the 500-600$ new phone he told me I needed. What an experience!

Lilliana Mendez

My boyfriend took me on Valentine’s Day to buy me a iPad pro we had Bruce assist us and I’m glad he did he made me feel so comfortable about getting exactly what I wanted and getting every questioned answered he also let me know about the short classes they have at their stores and showed me how to sign up, such a kind and helpful person. Truly the best experience I’ve had in a long time .

Micah Foley

Apple online support seemed to offer no insight or help for the repairs needed on my MacBook Pro. I set up and Apple store appointment and upon arriving I was almost immediately assisted at the Genius Bar by Doug, who was amazingly helpful and seemed familiar with every issue I was facing with my MacBook. I received a free repairs for all of my issues thanks to Doug. This guy should be the manager of the store he was well versed in all the issues that have been plaguing the new Generation of MacBooks and how to handle each appropriately, where as online support seemed to know nothing and told me I would have to pay a significant amount to fix my device. Great customer service and help from someone who actually cares about customer satisfaction. Thanks Doug!

R Pky

Once you get over the wait...

Sunil Raheja

Helpful staff.

Linda Raup

prices too high, very busy, good staff

SCE Auto Cosmetics

Absolute worst experience twice. Manager of this location should be terminated. Have a iPhone 7 with a service recall phone will not work and do to a very small crack will not repair unless I pay for that first.. beware!!

Robert McCabe

Went in for service. Technicians did a thorough test and determined unit needed to be replaced. It was replaced with no fuss. Very happy. I expected resistance and attempt to sell me a new unit. Just the opposite. Smart business practice. They kept me as a customer.

lior tiano

The worst service that can be !! The ppl that work there think they better and smarter then us.

Jeff Coccorlis

Great customer service and staff! The guys at the genius bar are amazing!

Carol Bloomfield

Overcrowded. Knowledgeable but under staffed.

Katie Hess

Excellent prompt service!

Marisol Santiago

A must experience experience. Apple is on their toes

Ahsan Majeed

Usually crowded

Khamira V

I wasn’t too happy taking an hour drive to Cherry Hill but left the Apple store more than happy! I made a reservation and was helped, only waited a couple of minutes. My back camera stopped working and they fixed it in no time. Good customer service and timely service.

linis pwetko

clean store. staff os helpful if they are not busy. try to go during off peak hours to talk to a "genius". lots of foot traffic going to the apple store.

Armund Dezii

Always great service.

Chastity Cip

Paying a toll is worth every penny. I’m huge on customer service and unfortunately I have to go to Jersey for it! Love Cherry Hill mall

Cory Thayer

Great store. Nice employees. The int AppkeStore I go to.

Keith Jackson

The staff at this store went above and beyond to help me and my stepson. I'm a 50 yr old man. I'm not really a computer or Cell phone kind of guy. Not saying I don't use them just that I just use the basics. My 26 yr old stepson is legally blind and pretty much close to being completely blind. His phone was broken and he was sent a replacement. Multiple things needed to be done to get him up and running. The staff in a combined Effort went out of there way and took the time to transfer everything and get him on his way. They didn't have to go as far as they did but me and my son are truly thankful that they did. Much appreciated

Victoria Ohey

Usually have a pretty frustrating time when dealing with a broken product and the Apple Store but today changed my mind for sure. The man who helped my friend never stopped smiling and joking with us along with other coworkers and customers. The man knew what he was doing and did it well! He seemed to help everyone out so I could only guess he was the manager which he deserves! I hope that you will be acknowledged if not because from a person who is in the customer service business it is so satisfying to see another person do such a great job and to not be disappointed for once !

Grace Ameenah A

I usually hate apple stores, but this one wasn't as bad as others

P Porter

Nice clean busy helpful store.

Lakisha Houston

This store rocks! The people are very personable and are eager to help. It took a bit because I had to get a replacement phone and everything had to be transferred over from phone to phone but they made the time fly by!

Christian Fabi

As good as expected

Sara Holland

Although they are very well trained with customer service, the 'Genius' bar is far from Genius. I took my MAC book pro there 3 times and 3 times I was told this issue could not be replicated, that the lack of power can happen 'at times' after a energy surge. I kept insisting that perhaps it was a battery or mechanical problem. They threw around words like 'triage the problem' 'diagnosis the issue'. Long story short - I called Apple Corporate Customer Service who were FANTASTIC. They heard my issue, sent me a box with shipping labels, kept me informed via email, then returned it FIXED in 3 days with a laundry list of defective parts. And they did it for FREE. Even though it was out of warranty. Restored my faith. Avoid the store for repairs or diagnosis. unless your purchasing.

Michelle Hendrickson

Great store lots of techs but very long wait

Katie Marie

Always crowded hard to track someone down but I do give them credit when you do manage to get someone they are helpful and knowledgeable and very nice. I would go back.

Ehab Mehany

I am not big fan with apple products but nice place. My kids love it

Dae Yoo

I broke my iphone 6s, so i came to this store to fix it but rather i fix old phone i just get the new phone so bought iphone se for emergency (temporary) (06/15/18) because I didn't decide yet what should i get iphone x or iphone 8. apple sales person recommend me to get the iphone se and i can return it when i finish decide for full refund in 14days. so i finally decide to get iphone x 3 days later and then i came here to return iphone se (6/18/18) but manager (girl with glasses and ear piece) denied return, because some inspection that they did, she told me one that i just bought wasn't passed. so i asked what didn't passed? that phone is perfectly brand new condition as i bought!! she said I modified something on this iphone se!! i told her i just follow what iphone want me to get start it!!! she said she don't know!! i told her can you inspect phone again? some kind mistake going on. but she keep saying she cannot show me what was the result and reason and she cannot inspect phone agian!!! she was so mean and disrespect the customer!!! she called a cop and report me!! I called apple customer service, they couldn't understand why they didn't accept the return!!! they want to speak with manager but she refuse to talk!!

Emmanuel Soltero

You have to set up an appointment just to replace a piece of your AirPods. And on top of that, you must wait 30 minutes before they attend you. Horrible service.

My Queen

They help fix my daughter laptop. It was very quick and very helpful

Dorothy Murdock

From the time I walked into the store everyone was so helpful and courteous. I walked out with an Ipad that was completely set up and with the knowledge to use it when I got home.

Joanne Perticari

Wow, very smart, professional and attentive to my phone problem! Fixed the problem fast.

Lyn McCarty

Awesome experience from very knowledgeable and caring staff members, Bruce and Jay! The store was packed and yet Bruce never made us feel rushed. He gave us individual attention and shared very helpful information to make sure we were getting the best deal. Then he turned us over to Jay, who was helping a table full of people and yet never once did we feel forgotten or ignored. Thank you both for an awesome experience!

dj cutlas

They are always awesome!!! Love these guys

fox games

Love it

Anne Marie Raynor

Went in to get help with an iPod. Everybody was so helpful and kind.

Dr.G

Very nice, knowledgeable, and helpful staff!

buzz buddy

This place is utter trash. 4 different people helped me and non of them were able to solve my problem. I had to keep re-explaining my issue as well. If you don't know you apple id password they will refuse to do anything to help you.

Abul Hasan

I can finally get my Apple TV

Hulk Hogan

Let me tell you something, brother... I would give this place 0 stars if I could. Those “geniuses” are lucky Hulkamania didn’t run wild after the way they treated me... should have unleashed the 24 inch pythons. To all my Hulkamaniacs, say your prayers, take your vitamins, and stay away from this Apple Store.

franklin smith

This Apple Store is my favorite! The staff is always friendly and patient. I am not a tech person. They make everything simple and easy to understand. Never disappointed.

Santi Ross

Never again!!! you should just buy online, there is no advantage to going to the store. you get better services online!!!! they sold me a iwatch that need to be charged, then took anyway the charger!!!! Went to manager, she even careless!!!

Greg M

Came in experience a hardware issue. Worked with an associate name Josh today. He was extremely helpful, courteous, and timely. Explained what was happening with my phone, the steps to take, and the timeline. My issue was resolved and I was in and out. Great customer service!

Lawrence Murphy

Would give the store a 0 if that was an option. Went in for a tech issue and was immediately brushed off and told to wait. 10 mins later I see a tech who attempts to negate my issue after his amazing 10 second triage. The “tech” was more interested in me showing proof of purchase than resolving my issue. Finally offered a 25 minute wait to see another tech. So sorry this place lacks some vital service skills starting with actually LISTENING.

Robert Bauer

Average experience at best. Cant believe they dont have a better system for their waiting list for service. The average chain restaurant does it better.

Missy Bowser

Nice Store but the "genius" bar needs some more training with diagnostic skills rather than fluffing things off as "normal". What else do you expect from kid employees who are still going through the acne stage? I'll stick to Amazon for customer service.

Jun Borruel

Apple brand speaks for itself but the Apple reps takes a decade to speak to you to answer all your questions and concerns. However when they do, they're helpful at times.

DJ Ranoia

Amazing as always open spaces, clean, and filled with employees.

Kay Broughton

Always busy...the staff is extremely knowledgeable and helpful. A very positive experience except for being a very crowded store.

Mark S Smith

Broke my screen (lucky I have Apple Care) and also turned by phone into a brick after the latest update (not sure how). Did a walk-in since I could not schedule an appointment for 2 days. After forgetting to text me for my walk-in time slot, things got better and my phone is all fixed. My negative-ish review is because of the delay in scheduling an appointment and for the walk-in folks to have forgotten about me.

Garry Simmons

Typical Apple store experience. Store looks nice, but I really don't like being "handled" by sales people. They herd them in and out like cattle. One bright spot was the second gentleman that assisted me. Took his time explaining the new iPad to me, and how to transfer info from my old one. I ultimately bought the tablet for much less (certified open box at Best Buy), but did get some accessories from Apple while there.

Robert Kay

Shawn at the Genius Bar was VERY helpful and extremely nice. Thank you, Shawn!!!

Tom Spanier

Newly renovated, it feels like a new location and shops are modern too. One stop shopping.

Poberezhnik

Very nice place

Abdul Moez

I bought iPhone x and it was getting stuck again and again. And was turning off in the middle of call. They told me to make an appointment. I did. I went there I waited 2 hours. Then one lady erased everything i lost all of data. There told me to make an appointment again.

Tracy Pugh

Fast , courteous & knowledgeable

Lori Euler

Horrible experience with an exceptionally rude associate. Simply needed to replace a device as was given the worst customer service I have encountered in a long time.

Mel Johnson

Had a 10.30 an appointment, but still had to wait 15 mins. Otherwise experience was good. Service was very good.

David Ramos

Could be better

Ashley Salamanca

They have everything a lil pricey but that's cherry hill...lol

Yongqiang Li

Bad, bad, bad. Either close this apple store or replace the store manager. Because this apple store only allow people to buy product from them without returning. If you want to return your iphone which even is brand new or never open box, they will keep saying your phone didnt pass my inspection. :D what a 0 star apple store!

Daniel Weber

Came here to get my laptop looked at for repairs and was told they couldn't help me. "if you had a phone or iPad we could help, but not for a Mac." Waste of a trip and employee refused to ask someone in person if they could help.

M E

This is the second time I’ve had to go to the Apple Store in Cherry Hill and have had to deal with rudeness be on rude by more than one employee. The names I was given today where Greg who supposedly was a supervisor and James. I don’t know how Apple can condone this kind of behavior from their employees I expressed how unhappy I was with the I rolling and rude remarks and it fell upon deaf ears. If I get locked out of my phone again I am going to close at all Apple and go back to android I will not be subject to such abuse as I had to contend with the company really needs to clean out that store. Beyond Disheartened

Michael Hackbart

Beautiful place just got to get a second mortgage to buy anything hahaha

Sandeep Vishwanath

Amin and theresa are worth less associates don't waist your time talking to them. Look for some one who can help you not demand you..

Paul Adler

This Apple store, more than any other in the area, treats its customers with care and answers their concerns both swiftly and effectively. Jeff was a tremendous help. Answered my questions and helped me out with what I needed. Will come back when I have another Apple product issue. Thank you again. Edit: Went again on 1/16/19. Had a problem with my speakers on my MacBook Pro. Had to wait a little bit at the Genius Bar, and remind one of the employees that I was there. However, once one of the Mac techs came, they did more than I could have asked for. His name was Dan, and he was both friendly and knowledgeable. Since this is twice that I've had a great experience, I'll come to this Apple store from now on. Edit two: Went in a third time on 4/6/19. This time I met with Justin, who came to me very quickly and answered my concerns about my MacBook Pro's battery, fan, and problems with web browsing. He ordered a new battery for my laptop and said that he'd up the time I need to bring my computer in and leave it for repair from 3-5 days, to simply 1-2 days. As I said before, this Apple store always treats me right.

Holly Parker

I had a problem with my IPhone X. I was there only about 15 minutes and they were able to fix my problem. Very Smart group of young people.

Russell O'Malley

The store is clean, the employees are informative and nice. The only complaint might be that the store is very crowded, but that is an indicator that Apple has a great product. I would rather deal with a company that is busy than not busy at all. It says something about a company when their stores packed. Keep up the great work Apple!

Peter Wong

Prompt service. Apple is great!

James wilson

Horriable experience no communication between store and corporate , 6 day old iPhone x and they want to ship it out for repairs unacceptable

I'm sexy

Good luck when your apple junk breaks down and you need service

DJSHORTeFROMPhilly .

Demetrious was a great help..professional...well informed and more than helpful. He's a great team player too cause I witness him help other associates as well as myself...I was in and out on time in 30 mins.

W. Adames

Always packed. Make sure you get a appointment if you needs repairing. They will try their best to help you in any way.

The Mystery Man

I love it!! I am a huge fan of apple!

EDWARD OSORIA

When in for my battery to be changed in an out not much waiting very helpful staff .

nicole Tillinghast

Went in with my phone completely cracked and bent my phone provider wanted me to upgrade and pay over 250 went to Apple and got me taken care of within in hour walking out with a brand new phone they were so pleasant and made the whole experience easy. Gregory molly and miles all helped and were very nice !!

Corey Jefferson

Ran Poorly, techs don’t care about consumers. No surprise company outlook is fading.

kiwi boat

Every time I go here I get no help. Went in for a screen replacement was denied u til the next day for the same reason, overload of customers. I want an easy way to get my phone repaired. Associates are rude and constantly send you to some other associate. Only somewhat nice to you when you are purchasing something. Worst customer service ever.

Alyceo Perez

One of the worst customer services I’ve ever experienced! They told me my Apple Watch wouldn’t be covered by my insurance if it wasn’t Broken or “damaged” because he it was scratched!!! They advised me to go out side and crack the screen so it would be covered and it would cost $80! The number of people that don’t know or understand all the promotions and or policies in the customer service is absolutely ridiculous!

Oron Rosenkrantz

I bought a 2018 15" macbook pro and it came defective. I was warned by a friend not to buy the newer macbook pro and wait for the next gen but I was impatient. It took them 3 days to get a replacement screen into the apple store and I am told another 3-5 days for them to replace the screen. I used to do computer repair and know it takes an hour or less. The turnaround time and the fact that a laptop I spent a lot amount of money on came defective is outrageous. They used to have outstanding customer service... what a shame.

Justin Nairn

Horrible customer service, employees are extremely rude. They are more than willing to sell you something without an appointment but refuse to exchange something under warranty when you're the only customer in the store and 8 employees are standing around doing nothing. If you question why a repair that takes 15 -20 mins takes 4 hours you will get a nasty attitude and talked to like an idiot .

Reggie Smith

Good servuce

Eric Johnston

Great customer service it's the Apple Store the fix all your problems and take care of you needs

Anthony Caprio

Who does not like an apple for the teacher

Susan Bonfiglio

Great service, great product.

Senel Canturk

Horrible customer service. Even with a product under warranty they will try to haggle you to pay a price for repairs. You are better off going to the Apple Store in Philadelphia.

Rick B.

Went here to pickup 3 phones on a business pickup. The associate James was very diligent and required the proper information before releasing the phones. Which is great to see that not just anyone can pickup a device you left. The manager Patrick was awesome and worked with me to assist me in my pickup. The store was packed since the day after Christmas but we were out in around 25 minutes. Kudos to this store!

sudeep gb

FaceTime was hung and I could not make any calls .my phone was unusable . Went to this store and asked for help . They just ignored to help me out saying they do not have any technician . They asked me to call support and get help . I explained her I do not have alternative phone to reachout .She did not even bother to listen to what I tried to explain . This is worst of my customer service experience at Apple store .

Andrea G Enders

Very helpful and friendly staff!!

alberto colon

Need better customer service

Di'

Busy place but service is quick when buying not with repair.

Pyrs Artur

Very good service. Helpful staff.

Andy White

Will never buy an apple product again...rude employees who hate the job had to wait 3 hrs for a minor prob a tech end up asking me if i wanted another appointment after waiting 3 hrs because they were backed up with customers..... Left pissed and bought new android at att store .

Walt Danker

I am not an apple fan, but we got my wife's new phone here. The service was great. The guy did a great job of answering all our questions and setting up the phone before we left. A very positive experience.

Tj Pro cleaning

The Genius Bar representative said he cannot help me with my computer because it's 6 years old macbook and he said throw your computer in the trash and buy a new one I'm really disappointed he's not even try to update it

Debra Byrd

Very nice

Andrew Hall

I love this apple store I always come here when I get the chance and they have great service

dan dana

Friendly staff

Dozia Blakey

Not to crowded now that android is king.

Sripadh B

Long wait times. Even though there are no coustmers.

Travis Smith

Apple its not you, it's the mall.

Sherry Butler

Fast and friendly service. I was seen at my scheduled time and the service was not rushed.

Anthony Resto

It is nice I have been their

Kelly Fowler

The tect member, Rupesh, that helped me was awesome! He really knows his job. He was very patient and understanding that I don't know anything about IPhones. Rupesh, made my first experience very enjoyable.

Samantha McMullen

They were rude. First, they made me wait longer then my appointment time. Second, the guy I saw at the Genius Bar looked at my phone for about 2 seconds and said "your phone has water damage. You can buy a new phone if you'd like" my phone does not have water damage. It is 3 months old and always in a case and never near water. There no condensation in anything. I got home and opened my SIM card and like I said.. No water damage. I love my iPhone and I'm very upset it isn't working because of all my pictures of my kids. But I do not like this place.

Hải An Nguyễn

Horrible customer service! I just bought brand new iPhone about 2 months ago. And now the screen tonally shut down. I brought to Apple store at Cherry Hill Mall to fixed it. I have to wait haft an hour for the customer service, yet when they fixed my screen phone done, they return my phone back, but without my screen protector. When I asked them “where is my screen protector?” One of the tech said “Oh we crack it, and we don’t have responsible for that. So you can call Bill Gates and ask for it”. That was so rude! Very Disappointed! Never want to come back here again!