Reviews of Grolen Computers (Computer Repair)

Tim Silva

Very helpful, they now are building my next computer

Lorne Colbert

First heard of Grolen through one of my nieces. She didn't have much money but wanted a computer to access FaceTime and play some games, Jake put together a package that would meet her needs at a price she could afford - and has backed up his work with support as she learned how to use it. So when I needed to upgrade my old computer I payed them a visit. I wanted to keep my case and piggy-back my old hard drive to a new one (allowing me to store some things that I access infrequently on the original drive using an 'open door' from my new one), we upgraded the processor and a few other things including a backup drive. The work was done quickly and without fault - the price? - extremely reasonable. Then - it aquired a virus (my fault) and these guys worked relentlessly until it was fully eradicated. Just recently my second niece needed a computer up-grade, from an XP, so I brought her in. Jake provided her with a computer that meets all her needs at a price within her budget. My family could not be happier. - Oh, and as a female I have never been talked down to, but have been treated as, and shown the respect and curtesy of a friend, and I've noticed that everyone who walks through the door is treated the same.

Jon Luby

Spent $130 to have the technician simply run dozens (if not hundreds) of speed tests. Absolutely no assistance what so ever. Waste of money.

Eric Canales

Not only is Grolen Computers professional, but they are great! Customer Service is Top Notch and Jacob in the front will take care of you like family. Make sure you stop by and have them take care of all of your computer needs!

Matt Graham-Melville

Friendly, very competent tech.

Widdleton

Here's the thing. Not many locations have a processor fan on site 100% ready to go. Not bestbuy, not Walmart, just mom and pop stores like Grolen's Computers. I work a lot and I often go well away from my place in Manchester. I dont want to order a package for my computer if I'm not there to receive it. So with that in mind i am the quintessential customer for Grolen Computers. I'm too spread out to purchase online yet I can get an hour or two to go to the brick and mortar store. 2:15 pm on Saturday, May 4th. Closed. Walked around in the beautiful weather. 4:55 pm on Wednesday, May 8th. I get out of work and check the hours on Google. Closed. By appointment only for half this week. Ate next door instead. This location is less than 300 feet from four of the top ten nightlife locations in the state. You'd think they'd be open if only to sell a 25% marked up iPhone charger to a drunk college kid at 10:30 on a Friday. I'll take the 3 hours I've spent total just trying to get in the door to remember never to attempt to come here again.

JOSHUA CARLSON

Great staff/local business...

Christopher Johns

haven't picked up my PC yet , however i am very impressed with the counter help, the explanation of the issue and potential options.. if all goes well i am hoping to add to my review...

Glen Cavanagh

Jacob is the best! Super personable and understanding. Always gets what I need, and gets stuff done quick.

Drew Humberd

They confirmed my problem, which allowed me to RMA a faulty product, , but it would have been nice if they hadn't completely disassembled my computer and left it that way for me to deal with afterwards.

Sarah yhbjni

my first time there was a great experience professional people and nice organized atmosphere i will be goin to grolens for all my technical needs

Dana Lemieux

I brought in my beat up laptop to have the fan fixed and the hard drive cleaned up. I also mentioned I had take it apart and had some trouble getting it all back together and in the process had lost my mouse pad. If they could fix my mouse that would be great. I preferred to put a deposit down and they gave me a quick price of $200. I got a call a few days later giving me an update and that the new fan would be in on Monday and my computer should be ready the next day. In all he would have my computer for a little over a week, mostly due to waiting for the new fan to arrive. So far I'm pleased. Upon arriving to pick up my computer and he showed me the old fan and told me that he could fix my mouse, but would need to order a new part. I thought to myself, why didn't he mention this earlier. I asked how much for the work done and he thought a little and he told me $125. I mentioned I had already paid $200, so I figured I would get a $20 something wireless mouse. After putting my choice of mouse down on the counter he seemed to indicate that we were done. No receipt, given for the work down, nothing written down for the mouse taken and now the $125 he just quoted me seems to have increases by another $50 cause I paid ahead. I asked if we were even and he said yes. Upon getting home the error code I get when I try to install Google Chrome still pop up. I was hoping that if he cleaned up my registry that I wouldn't get these error messages. I now doubt he cleaned my registry. Also every time I log in, I get this pop up screen asking me to pick a program for something that is trying to open. I mentioned this when he booted up my computer when I went to pick it up and he quickly did something, but upon returning home, the problem is still there.