Reviews of Microsoft Store - Fashion Show (Computer Repair)

GIA You

I made my order online. It was ready for pickup when I arrived. They also displayed so many other items to select. You could try out the products in the store. The staff was friendly and helpful.

Patty Solorzano

El lugar favorito de mi hijo, feliz de comprar controles (X-box)

Nicolás Salama

(Translated by Google) Good (Original) Bueno

Jasper Nelligan

They had lots of technology to demo here and friendly/helpful staff. They let me try the Oculus Rift, which was a fun and free experience.

Julian Roel

Very helpfull

Kyle Gold

Very neat and clean store. I had a little trouble at first determining who I was supposed to approach. Once I was treated by staff my experience went well; They were able to pull up my appointment and sit me down with someone within minutes. Staff is very helpful for support as well as sales. The representatives are pationate about the device and I can tell they are being genuine about owning these products themselves. Cris gave me lots of options and possible outcomes for my situation and Connie showed me a lot more of what I could have accompany my Surface to increase my output.

HonorGuard

I went in because my Xbox was not working. Unfortunately, I left the proof I had of the issues I was experiencing with my Xbox at home. Moreover, my warranty had expired and I found all this out once I rushed to the store. I am in the military so I am a pretty busy person and it's easy for the small things to fall through the cracks, yet the manager and the tech named Omar helped me out with an out of warranty replacement and made me feel welcome and trusted. I am a HUGE Mircosoft consumer, I will continue to trust this company because it is given it both ways...which is sadly, rare nowadays.

Kierra Wright

Went to microsoft official website and to get some support for my 'microsoft word 2010' little did i know that microsoft corporation is holding third party scammers in their support lines. A "professional technician" that went by the name Warren M ended up putting a deadly virus on my laptop. (BE VERY CAREFUL ABOUT GETTING SUPPORT FROM MICROSOFTS WEBSITE! THERE ARE A LOT OF SCAMMERS!!!) Anyways i called microsoft 1 -800 number in attempt to fix the problem THEY caused and long story short they weren't willing to do anything! called several times and nobody was willing to help me. Went to the microsoft store in vegas and was helped by the manager named scott. he was very kind and very helpful, he listen to your problems and actually tries to help instead sell you a whole bunch of stuff you don't need or want. Would highly suggestion going to him if you need anything!

Kevin Robles

Probably my favorite electronics store. Definitely recommend to anyone looking for Microsoft products. Everything is on display and you can try before you buy.

Dave K

Upgrade to Windows 10 erased my master boot record on my hard drive, common problem, stupid of me to not backup first, even stupider of Microsoft to not insist 9r recommend I backup before upgrade. Lost EVERYTHING, not recoverable at all. Pictures, gone, home kovies, gone. Came to store for them to install fresh windows 10 since I couldn't do anything now. Drove 40 minutes Dropped off, 4 days later, it's ready but I have to wait 20 minutes for a tech to go get my laptop and hand it to me after another 40 minute drive here. Meanwhile they keep trying to sell me services. I now hate Microsoft and will never buy again.

Amanda Sue

Great service we had a problem with the operating system on our computer and they fixed it for free and it only took them a day. Fast turn around and very courteous people.

Jim Danton

Never buy an ms phone. Took my nokia 920 in because the battery is loose inside. They never even bothered to hook it up to a computer. They just looked at it and called another employee with a phone like mine to prove me that all the 920's have a loose battery. Bunch of amateurs, they said even if they were to replace the phone they don't have it anymore. Really?!!!!! It's a one year old phone how can you not have it in stock. Worst experience ever for me. Get an android or apple instead. I'll never buy another nokia phone and I'll tell everyone that I know not to.

Rafael Modolo Quartim Barbosa

(Translated by Google) very good (Original) Muito boa

MR. M

Nice jobs

Sunny Kumar

My dream is to going in Microsoft for working My dream is a successful software engineer

Shalan G

Nice setup. Excellent products

Sag Ava

Friendly knowledgeable staff

Gerald Ashley

...employee not too informative and prices too high

Jennifer J

Amazing customer service, seriously. Went above and beyond when I broke my Surface Pro 3. Could not be more thankful for these guys.

WILSON CASTILLO

Good place to buy Microsoft stuff. I received a very good attention

Dave Rodwell

Always have fun in one of these places as there isn't one near when I live. Great to see the innovative products and accessories they are now producing and this time I tried out the Microsoft holgram reality headset. Wow, the future looks fun, although the price was ridiculous. When they become more mainstream I'm having a set of those! Wish they had more of these stores worldwide to expose the products to a wider audience.

Ryan T

A smaller Microsoft store, but the staff were extremely friendly and helpful, something you don't always see in Microsoft stores. A good store to stop in if your in Vegas looking for a windows computer or Xbox products.

lyle Lyddon

Horrible staff, they lie about thier products, they dont value thier customers and they dont stand by thier products,I HATE MICROSOFT

Brendan Karagiozis

Absolutely terrible! Cortana does not work and will not listen, respond or anything i say. I tried calling customer support and asking about cortana is no an option. It then asks me if i want to pay for customer support..... SO i buy a $3,000 lap top that does not use basic function and then i have to pay for support? Not to mention your robot hung up on me when I asked to speak to a customer service Representative. 1/10 for customer service and 1/10 for product. Going back to apple.

Oleg Andriychuk

Купить особо нечего, но есть развивающие конструкторы для детей!

Craig Andrews

Absolutely perfect customer service experience. Could not have been easier or better.

Vighnesh Ry

I got a Xbox controller for the PC and the product works fine so no complaints here.

Ed Kowal

The sales staff were knowledgeable and friendly. Microsoft has some great products too

Robert Rose

everyone was clean, nice appearance they all knew their product, very attentive, my problem was fixed, can't say enough good, they give you water, let you use restroom if you want, totally great experience

Peter Weber

Omg!!!My family love this store, they always get right to problem. Great Staff .

Farhan Sattar

Customer service negative one million

Kenya Johnson

The staff is very friendly they helped with my Xbox and let me install new games while i waited

Canis Majoris

They taught us how to use Minecraft for education.

Charaya White

A bit daunting, you get swarmed when you walk in. I just wanna browse in peace. The outside is cool though

Leticia Loos Boing

Amazing customer service, the staff was very friendly and helpful. I had some questions about products and took a device to be repaired and they explained in detail what was wrong and what they did to the device

Anna Kristina Burke

Small store, worth stopping by if you’re already at the mall. Small selection, customer service is lacking. Expensive prices.

billy burke

Nice people

Edilson Ramos

(Translated by Google) lot Top Shop (Original) Loja muito Top

Ferretería Ferco

(Translated by Google) Bad attention (Original) Mala atención

Bobbie Ortegon

The sales people are very welcoming. Very personable and very approachable!!!!

Denise Bertinazzi

Big store, super busy, nice to show you things. Don't really control people well let small children run all over the place and grab equipment.

Appleguy 4life

It's a Microsoft store. People seem friendly

460cc .

Thanks for the help Connie!

Westley Fullow

Cool store

ryan dixon

Quick. Loved how I did not have to spend a lot of time in the store. Told them what device I wanted and what I need it for, and 30 minutes later I am out of the store with all my programs ready.

Fabio Zaim

Nice

Bradley Vinish

Microsoft at Fashion Show in Las Vegas has a great selection of high performance desktops, laptops, gaming cpu's and of course Xbox's to choose from. Their staff are very knowledgeable and don't work on commission, so they are their for your customer needs. I purchased my last desktop and Surface Pro from them. Not only are they very helpful on making sure you get the type you need, but help you set it up before you go. The best part is, they Do Not download a bunch of SPAM advertising like all other computer selling stores. So your computer operates at its best without trying to sell you more unneeded software. Even when I have a quick question I just stop by their store and they happily help me out. You can schedule specific training for your work teams, in store, to help learn your new hardware and/or software for your business environment. They even allow your team to get training before store opening so you don't miss a fully productive work day. If you travel the globe like I do, and you want a computer product that will work wherever and whenever you need it, shop at this Fashion Show Microsoft Store.

Dave Shaw

Great store and friendly staff but smaller than expected for a Microsoft store

Steven Foreman

Extremely helpful

Victor Diaz

Best software out.

JOSE LUIS ZAVALA

Totally impressed loved the store, awesome admosfire grate selection of products an professional staff. I would never change any of my Microsoft products for any other brand.

Lana Stephens

Horrible!!! 194.86 was charged to my card and they refuse to send me my money back. You cant talk to anyone only submit request via online. When you do get a call back CS is rude and not helpful. They rush to get you off the phone. BOGUS!!!!

Marcius Wada

Boa loja da Microsoft. Antes de comprar qualquer coisa, pergunte o que está for sale hoje. No site do shopping tem você pode pegar cupons que oferecem descontos extras.

Air Hawkins

No wait in line, immediate assistance. Was then given a fresh cup of coffee while the tech worked on my device problem. Tech was cool (Brandon), took care of the problem with no hassle. In and out in 15 minutes, problem resolved.

Phillip Hynes

Brett showed great patience and product knowledge in helping me get my laptop squared away. I can't say enough about the time and effort he spent helping me. Great expertise and people skills. Thank You!

Joseph Kim

Very courteous & friendly store manager, Scott!!!

Mike May

The staff were extremely friendly and treated us like normal human beings instead of wanting a sale. First time here and won't be the last.

Dannie T

(Translated by Google) Very good. Staff listening. (Original) Très bien. Personnel à l'écoute.

RawrSomeGuy

No help with my surface. They couldn't help me and they told me to call the support line to work on getting it fixed. Why come to the store if im going to have to call anyways.

Tim Peterson

Best laptops on the planet. I bought a portable wireless mouse which also works great

Jackie Patterson

Very good customer service and the workers are very helpful and nice

NV K

Visited this store while considering the idea of purchasing a Surface tablet. The store looked empty and the staff looked uninterested. There wasn't much on display. Overall a bit disappointed.

jae ha

Not a good people over there!

Ronnie Scott

Good store, helpful staff, smaller than some.

Security Security

Bring your gold card this is going to hurt

Felix Gonzalez

Professional customer service

corey caldwell

Tim, the sales associate was very knowledgeable and took his time explaining devices available for home school.

Shokou Okano

Very bad customer service. Almost ripped me off by giving me the wrong product

Manuel Barredo

Microsoft Band 2 it's the worst accessory ever. Only last 6 weeks and stop working

Jay Gordon

Great service, and staff

Devon Nites

Der Laden war neu eröffnet und das Personal musste sich wohl noch etwas "einarbeiten". Der Beratungsservice war jedoch super : ob ein bestimmter Windows Phone auch mit europäischem LTE funktioniert, konnte der Mitarbeiter nicht sagen (Cortana auch nicht ;) ), er wußte sich zu helfen und schaute auf einer bestimmten Internetseite nach - Engagement pur. Er nahm sich Zeit und machte einen kompetenten Eindruck. Was jedoch vollkommen "daneben" ging, war der Zahlvorgang. Knapp 15 Minuten dauerte es, bis das Smartphone aus dem Lager geholt war, weitere 10 Minuten brauchten wir, bis ein Kartenlesegerät zum Bezahlen verfügbar bar und zudem funktionierte.

kinky squirrel

Very helpful staff

mishon jewkes

They we're helpful & did a good job

Dad Hernandez

I love Ms store aka (mss) or it me relax knowing that there is such great service out there that makes programs like Windows or applications work like a charm to see them grow into such awesome systems is morne great goal achieved kudos Microsoft Office and team

camyfai

Small store, customer service was great.

Douglas Shaw

UPDATE - WEEK OF THE 20TH. I had a couple problems with a 2nd hand surface 3 machine and they replaced it for me - no charge, slightly our of warranty - a second hand machine - yikes. I do have a 2, a 3 and a 4 and I love my surfaces - but all that tech in a tiny sliver of a machine produces some funkiness in some units - I suspect I was just unlucky - because mostly my experience has been good. The people in the store not only know what they are doing, but if you are direct and honest with the problem, they will go an extra five miles to help you - it is a little surprising frankly. I am advocate for these machines and will buy future iterations as a result of their efforts to make me whole when problems have arisen. If we could only cox cable to adopt these service levels! ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ These guys are good. I went there with a minor repair. Stayed and worked a little bit off their wifi (after they invited me to and then got me coffee.) While there I talked to three different guys about the Surface and a few other this and thats - What a great, smart personable bunch. Very Impressive. As a long time MS user, I love that corporate has smartened up and recognized they need a bricks and mortar presence like Apple. Way to go..

Coded Studios Gaming

Cool place

Han Yolo

Love the microsoft store. Although the service is a bit uneven. Had an issue with my Surface Pro 4's flickering mouse problem where the screen was registering ghost touches, even though nothing was touching the screen. First guy the day before said they didn't honor the warranty since my company bought it from Insight. Yet, the verbiage from Microsoft themselves is that they honor the warranties despite being bought corporately. Came back the next day, and they had to get "manager approval" to honor corporate warranty buys. I showed them the insight paperwork and everyone was still confused, but I still got "manager approval" to get my Surface Pro 4 exchanged.

Demetria Kalfas-Gordon

Assisted & resolved my problem with lots of patience

Kelley Winters

Lots of great new technology the get you hands on.

emilio trabulse

No muy surtida pero con artículos de buena calidad

Deborah e. Hecht, g.g.

I have a Surface Pro3 (which I adore!) and have purchased the annual Personal Training package from the Windows store in Fashion Show Mall, Las Vegas. I wanted to let you know that on more than one occasion Miles, your tech/sales/training associate has done an excellent job clarifying issues I have run into. Please know that I appreciate the effort he has made. It has been above and beyond. D

Damien Frennet

Great service. Great help. Fast rebuild of entire computer

Lee Wagner

Worst customer service!! Their surface has known issues and they are just scamming people! They dont answer messages! I have been trying to trying to email, chat online, get call backs, call direct and nothing gets a response!! I Was an ideal customer switching from Apple and I feel cheated and scammed! Surface book screen cracked on its own from internal heating! Known issue and Microsoft Microsoft Surface are not responding. Apple would never have this level of issues and deceive customers..... Update: now they have emailed me 3 times saying I will receive a replacement yet it didnt show up and now they are not answering again. I have now sent my laptop to them and it is left in limbo!! Vile vile service!!! AVOID BUYING FROM MICROSOFT - THEY DONT CARE ABOUT THEIR CUSTOMERS!!!

Jonathan Duncan

In warranty replacement.

Doug Sartain

Horrible phone service. Cant get thru. Bought 2 Surface Pro's but i cant get service after the sale.. Very disappointing.

Derek Ross

Very helpful staff.

Ira Sako

They know what they are doing there!

Amador Raga

Boring place... nothing relevant and enticing to look at but the Surface Pro and Go, that make me go away. Not worth the 7 minutes I stayed there.

Becky Ashby

I love this store. They always give me helpful advise for my hardware but also software tips.

TylerTheCrusader

Good staff, good product.

Will Waters

Staff are happy to help with any issue you may have

Esther H.

Most sales reps are knowledgable; great selection of PCs; great return policy (30-days with NO restocking fee); overall, I enjoy shopping at this store as an alternative to BestBuy and Fry's.

jackie poland

Great place

Felipe Nunez

Got a xbox here

Pop Tarts

Bad like Microsoft...

Daniel Shafer

This store has no care for their customers. All they care about is sales, sales, sales. This place does not live up to the Microsoft standards. They treat their customers like they are entirely stupid, and honestly they train their employees with that exact mindset. They do not care is the product solution is the right one for them, all they want is to sell you a tablet, and have you walk away. Their practices are very non ethical. I would recommend buying your products online, or through another source then actually going to this store. Your experience will be a lot better that way.

Robert Davies

I came in with my Lumia 950 as it was not charging, I was seen to immediately. They replaced the battery for me, as we thought it was that. While I was waiting, I was asked would I like some free water, I politely declined. When I got back home and tried to charge it, it still wasn't charging. I went back later in the day, and Cris (no H) attended to me as soon as he could, but I had to wait about 30 minutes to be seen. You can arrange appointments online, or by popping in, and maybe on the telephone. After Cris became available, he tried looking at my Lumia and tried cleaning the USB contacts, and have no effect. Again, I was asked would I like some free water, and they gave me two small bottles for free. Cris did his best to fix it, but to no avail. In the end, he just replaced it with a BRAND NEW ONE, WITHOUT ANY COST TO ME!!!!!!!! INCREDIBLE!!! I said to him you wouldn't get that an Apple store, and I saidyou wouldn't, they would just say to you they would have take the phone themselves to try and repair, at best. They would probably just fob you off. He had heard that from people coming to them from Apple. I said that I needed to take the photos off my Lumia and put onto the new one, but didn't have a memory card. I asked if they had a spare one I could use (being cheeky), and surprisingly they said yes I could borrow theirs to copy the photos. Amazing. You don't ask, you don't get hey!!! They do have a lot of staff just standing around, not doing a lot. They sell all sorts of PC things in there, keyboards, mice, Xbox, non Microsoft computers, software, etc... Definitely recommend a visit if you are in FSM... Thanks very much guys.

Edward Brown

A good place to feel out.

Joel C. Garcia

Horrible process to try to contact someone in that store.

Doug Poston

Great service experience. Came in with broken device, left 30 minutes later with replacement (with all my data transferred over).

فهد العتيبي

(Translated by Google) good (Original) جيد

Mavies Gascon

Dave was amazing. I have a surface pro 3 that wasn't holding a charge. Immediately after plugging in their power cord, we figured it was just the power cord. He even helped down load updates. Luckily I came here to get my laptop checked out before I bought another one at Best Buy, which I had an extended warranty, that all the sudden they couldn't fulfill. They did give me a refurbished cord. However, it didn't solve anything. Dave was also patient. Will definitely buy my electronics from them for now on.

onehurtredneck USMC

They helped me unf*ck my wifes laptop. AWESOME

Rich Cower

I was surprised, a very helpful and knowledge employee showed me the surface pro. It was much better than I imagined (I've been using Macs my since 1984)

Bryan Paz

Dave was an amazing help when dealing with my surface pro problems, fixed absolutely everything and even helped with the updates of the device.

Tyler Williams

Helped me with returning a gift from someone that lives out of state that purchased with a credit card. They were able to give cash back. I was there for less than 10 and was asked by 6 different employees if I needed any help. The staff was fantastic. And the best part they weren't at all pretentious like some other tech stores that think they are the best.

Jean P

still try to find ways to use windows better compare to apple in my daily and my work life, especially on mobile phone and tables.

darrell langton

Alex at the store was really horrible customer service rude made explicit comments and treated the work area as his personal stomping ground

joey pelaez

Hi guys. Do you have stock for the Hololens? If so which one the 3K or 5K one. Thanks! Im planning on buying in 10 days.

Mike Traxler

Always great service

Hans Franz

A unique store and anything Microsoft they either offer it or can get it. They are great with answering most any question Microsoft software based.

Velociraptor Bob

Employees here are smashing!

Vince Vizcarra

Always a good experience at the Microsoft Store. They definitely need to increase their selection though.

Jonathan Fresco

Okay shop for Microsoft stuff. Just a bit empty compared to the Apple shop.

Jessa I

A staff member named Brandon was very helpful with my broken Surface Pro and paperwork for getting it replaced. He made the whole process quick and painless. Every time I go here, everyone's been great.

David Clay

Staff was great and knowledgeable

Rebbi Jay Rolston

AMAZING!!!

dedw ppc

We’ve spent 3 hours in this store. The staff was really professional, this guy name Jordan answered my kids questions patiently from Xbox, VR googles, latest games and notebook brands comparison. It was a very nice experience to visit this place even we didn’t plan to spent more than 15 minutes at the beginning.

A L

Great service

이근우

Nice and located in fasion shiw mall

Omar Downie

Absolutely impressive service! Had to exchange a faulty Surface Book. No hassle!

R Legaspi

It's computers

Harry Pomerleau

Helpful employees but I couldn't make a purchase

Katherine Bell

Love their laptops!

Martin Garza

(Translated by Google) GOOD STORE, A LOT OF TECHNOLOGICAL ADVANCEMENT (Original) BUENA TIENDA, MUCHO ADELANTO TECNOLOGICO

MRTN

My Microsoft surface’s charger stopped working after 9 months so I figured it should still be under warranty. I visited the Microsoft, I took my laptop, charger and box just in case they needed to see it. When the representative approached me I explained informed her of my situation and she immediately asked if I had purchased the extended warranty plan, I told her I didn’t and I had purchased the product at Best Buy, but it had been less than a year. The girl just said that because I didn’t get the extended warranty the. I would have to buy a new charger because it’s not covered, I didn’t feel like fighting so I ended up buying a new charger for $80.00. When I got home I started a chat with Microsoft support and they informed me that because it was bought as a bundle then the charger was covered and they could send me a new one within 5-7 business days or I could visit my nearest Microsoft store. The next day I had to go back to the Microsoft store, I explain what happened they sat me down with a technician which is what the first representative should have done and I got a new charger on the spot. Maybe the girl was new or who knows but this first impression of the Microsoft store was a bitter one.

Garyfalia Balanos

Missed out on a sale. Didn't know unroll a week later. I could have had a better deal. Not cool

Brendon Mendez

Came here to get help with a custom controller I ordered online that broke during its first use. Spent well over an hour getting help and the guy (guys since 3 or 4 people were in and out of the situation trying to help) but the main guy that help me didn't quit on me and we were eventually able to get another controller sent after I sent the broken one in. The time may seem long but it wasn't his fault, the online help was giving him the run around until he continued to mention he was an employee trying to help a customer.

Rafe Blandford

Friendly and knowledgeable staff with all the latest products to demo and buy. The pricing isn't always the best, but assured of good service and easy to take things back and get support for products regardless of whether they were bought there or not. Very handy for travellers and tourists.

Kyle George

For years, Apple has been the paragon of design and customer service. Today I can attest that Microsoft stores and products can go toe to toe with Apple. I recently purchased the latest Surface Pro as a complete replacement to my laptop. I was generally unsure whether a tablet-like device could replace a business-focused machine, but after much research, I took the leap. Fast forward a few months to today, when some software tinkering caused me machine to "bluescreen." Unfortunately, whatever I did was so total that I was unable to recover the machine, no matter what I did. That's where the Microsoft store came in. I took a leap of faith and went to the store without securing an appointment. Within a few minutes of arrival, I was checked in an meeting with a tech person. Unfortunately, the news was not good, and it appeared that my Surface Pro had to be checked in to the computer hospital to recover. The timing could not be worse. Although all my data was backed up online, I was about to travel, and could not be without my computer. In a surprising move, the Microsoft employee offered to swap out my injured Surface Pro for a new one, still in the box, so I would have one for my trip. For free! And with that, I am sold on Microsoft stores. I'm not particularly loyal to any brand, but I am loyal to companies which go above and beyond for their customers. And this store did, which is why I have no reservations in giving them five stars - doe both their products, and their service.

Simone Alakee

I absolutely loved my experience here. This store's staff was amazing. Patient and willing to answer all of my questions. I walked in a bit nervous and timid and walked out empowered and ready to make my purchase. As long as this Microsoft Store is in Fashion Show Mall I will always reference people to go there.

Donna Scott

They let my brother sit in there and play so awsome.

Matt Anderson

Good select but really the same as any other MS store.

James Hardy

Wasted my time. Had the same conversation with the in store person as over the phone to set an appointment. Diagnosis, “cannot be repaired in store, has to be sent away, cannot be sent from store, cannot be paid for in store”. Didn’t crack the case to determine problem, didn't even plug it in. Why did I set an appt at all? Why didn't the person over the phone give me the diagnosis? Why do they have a "genius" bar if they aren't gonna put geniuses in it?

Desiree Navarro

Super fast and great service. We were seen before our appt time which was great

David Rubinger

Friendly staff and fast service

David Waller

Microsoft legit stole money from me, made a purchase online then said they couldn't find the transaction but still took money from my account, with nothing to say buy talk to my bank. Some company this is and been a loyal customer for years.