Reviews of Best Buy (Computer Repair)

Sean Madrid

I liked this location. Very neat and well kept. Jarred was a very helpful employee and quite knowledgeable

Donna Warren

I went specifically for a CD player as mine broke in my unit. Told the guy wanted a CD player just something basic to listen to. Nope, had to get a CD changer that hooks into receiver. Bought it, took it home, installed, nope, no sound. Took it back & finally got a small CD boombox which is what I actually had come for to begin with. Annoying and frustrating but finally got what I wanted & it works great. Everyone friendly so gave it 3 stars.

Rafael Veloz

I love Best Buy in general. I’ve been doing a lot of research on smart home/technology integrated home products. I’ve decided to go with Google Home. Josh at Best Buy was magnificent in assisting us with our purchases. His guidance was quite competent!

Bruce Wilson

Very friendly associates and we found what we wanted with thier help

aytekin ozdemir

Always nice workers, and price match with Amazon!

Kai Shoulders

This Best Buy is great! The people there are always nice and helpful. I always like to go here to buy technology. I would definitely recommend this store to anyone looking to buy a new piece of technology.

zoe bollea

Is like a Walmart with little help, good thing finance

Alejandro Monsalvo

Good chain store. Great deals using their credit card.

Jennifer Dobbie

Personally, I don't enjoy wandering around trying to find the thing I am shopping for. Two associates asked me what I was looking for, the first at entry and he pointed me to the spot where I needed to be. The second, on arrival at spot--and he helped me through the process of selection, offering more options than expected, all the way to completion of purchase! Thank you Best Buy, your employees rock!

Edwin GR

Big store, lots of parking and great service. I was standing there for 10 of 15 min waiting for an item I purchased and 4 people came over to ask me if I needed help which is pretty good because in some stores you never find anyone to help you .

Amy Namestka

Great employee's losts of help from customer service to the floor.. Always a fun place to shop...

Lee Vymetal

At first I had a hard time liking this store. But I think they have gotten rid of "I dont really want to help you" employees. Now the employees fall all over themselves trying to help you. I now enjoy visiting this store.

Merval Moore

Can't leave the store without getting something

Tyler NH

Favorite BestBuy. Wish they had more pc builder components

Janu Paudel

I ordered Digital karaoke Mixer on 03/22/2019. I used my best buy card on the store. A sales lady ordered online and I get receipt. digital karaoke will be delivered at my residence on April 3, 2019. I have been waiting to long I did not get my stuff then I went to Best buy in pick up area. tell them my problem. the guy look at his computer and saw that the order was twice. One is delivered at home and another is pick up in store. I was surprised to get that information. I request him to cancel one order. He cancelled it and tell me you will get your stuff on 04/03/2019. I did not get it. I went to best buy today to talk to them. Now they are telling me your ordered is canceled. What kind of service is that ? nobody responsible what they did to me. I was waiting almost 15 days to get my stuff and at the end nothing. really poor service. Good luck for the management

Mary M

I'm traveling from out-of-town and has a small problem with my cell phone. Geek Squad fixed the problem and immediately.

Louie Di Mattina

You truly get the feeling of being in a big box store. I had to find someone to help me spend 1200.00 on a TV, no one wanted to help me "I'll get some one from that department"

Kim L

Wow I am so disappointed in Brst Buy, yet again. I ordered an item that was out of stock. The salesman said no problem it can ship to you in a few days. I ordered the item and 10 minutes away from the store I realized it had my old address, so I called 20 minutes after I bought the item. Nope nobody can help me. They can’t refund my order nor can they change the shipping address. In 20 minutes you have to be kidding me!!! So now my item will ship to my old address 1500 miles away, where I will not receive it. Thanks so much Best Buy. Corporate nonsense at its best.

Reynard The Fox

I gave this review 4 Stars because this time that I went to this location the service was outstanding. Sometimes at the store it seems like it's hard to find anybody that really wants to help you . Went looking for a new laptop and had associate help me out a couple questions and got the product that I needed.

Cheryl Schmitt Sur

I just visited the store at 8 p.m. on a Tuesday evening and there were less than a 10 customers in the store and numerous employees restocking but no one willing to wait on me and help. All I needed was a simple CPU fan for a mining rig and even though I had all the specs I still ended up buying the wrong item because of the incompetence of the so-called Geek Squad. Even after asking three separate employees I still couldn't get what I needed and it took a ridiculous amount of time given that the store wasn't busy. And when I went to check out the cashier was more interested in making sure that customers weren't stealing then he was on checking me out. A very typical bad customer service/incompetent New Mexicant experience. When I went to return the item I was told it would take 3 days for my money to be credited to my account. Best Buy holds your money hostage so they can make interest on it just like the banking system does. The refund should have been credited instantaneously because that's how money works these days. I noticed when I purchased the item no one said it would take three or four days for it to show up out of my banking account. It was taken immediately. I will never shop here again. This corporation is criminal.

Reanna Dixson

Staff are very helpful...answered all our questions and knowledgeable about the electronic devices...

Anne Mason

Stephen was most helpful. Answering all my questions. The process of purchasing my cellphone went smoothly.

Ashley Gutierrez

We all know best buy. What can I say? I like my electronics and they accepted my bugged out Kindle which I didn't need.

R Ahumada

They need to have employees who will actually help. I stood in front of the cell phones for 10 minutes and about three employees with blue shirts who didn't even bother to ask me if I needed help. Which I truly did.

Collette Archuleta

Don't waste your money here. Return policy is terrible. Better to buy through Amazon or Walmart where they return items with no hassle.

Dan King

Great service as usual Geek Squad is always helpful @ friendly @ able to point me in the right direction.

Ruben Carrillo

Very helpful and knowledgeable crew

Andy Pinzhoffer

Just ran in to pick up something online. The employees were friendly, but it took them 5 minutes to realize the item I was picking up was right next to them (and started helping someone else). Other than that, standard Best Buy experience.

Andrew Korshunov

i didn't know if new phone is gonna work with my sim card and they didn't let me test it with demo device so i had to take a risk buying it, even though they have a restocking fee if i return. luckily it worked

Michael Cheromiah

Rude people working there!! They never asked if I was doing okay, never asked if I needed help. NO greeting at the door when entry. The cashier was the only one that was nice and polite! Is this how you train you're employees to treat customers?!? Maybe I should work there since they don't care about your work ethics!! Sad...very sad employees!!

Julia Merezhkina

love the new younger workers who knows EVERYTHING to help you

Marina Foreman

Nice store, friendly service and a great stereo department. They were able to get the CD out of where it has been stuck for 3 month.

Ice Poseidon without ice

The guy came out to look at my friend's motorcycle to see if they can find a phone for his bike. They didn't have it there. Really friendly people. Too bad it's in the ghetto and they have a police officer there when it's open.

Samuel Dawson

Everyones helpful. Sometimes you get asked if help is needed by 4 different employees though.

Diana Hall

The staff at this Best Buy seem friendly and helpful I found a really great deal on an open box dryer they really try to push you to sign up for their credit card. they have it where you can sign up for it and save 10% and just pay it off at the register that your time of purchase always nice to save 10%

Timothy Jenson

They have some really cool stuff.

Steve Brochu

Great place!! I love this store. They have all the latest technology on everything from televisions, computers, phones, DVD players and all you need for personal home security systems. They also are doing stoves, refrigerators, microwaves, washers and dryers, you name it. I could live at this store. Stop by today and you'll know what I mean

Orlando Secatero

The staff are very helpful, they go out of their way to help, picked up a tablet there.

marinos stratigakis

Good service at night time, got all my questions answered and got an open box item that made sense

William Larkins

Lots of options and the Reilly was extremely helpful. Went into look for a replacement phone for the wife.

Masschine .

It's a Best Buy. The nice thing today is I wasn't harassed by sales people. Tgey were ready for my questions but didn't stalk me.

Danny Rosso

Great customer service

Todd Searle

These people are great. They do a nice job knowing their products and are super helpful.

Cory Pennington

You can get everything online for drastically less. But they will price match.

Joe Mulledy

Always good experience with the open box merchandise.

Goetz Liedtke

Big box store with some staff who don't know their products and prices higher than on-line retailers. Not friendly to customers with mobility problems.

Dogus Dogru

Staff was very kind and helpful

LUIS GONZALEZ

Favorite electronics store. Super friendly & helpful staff. Their Geek squad is the best.

Sean OReilly

Shopped for bundle of kitchen appliances. Most informed staff who were pleasure to deal with. Selection extensive. Purchase incentives. One stop shopping for purchase,delivery,install(fgas range), and Removal. Computer systems a bit clumsy which made checkout "clunky" but very satisfied with purchase and experience. Now we'll see how delivery and install go.

Sharad Jaiswal

You can get lot of good stuff here

yeshua m

I like to see gadgets., electronics in the store. to me it's a better experience than shopping on line. love it.

PC B

Bought a new laptop with in store pick up. Got a text it was ready so I went over. Turned out the store didn’t open for 20 minutes. Once it opened I went to the pick up desk and the laptop wasn’t there. The girl rudely told me it would be brought up. No sorry to keep you waiting or any nicety. While I waited I noticed a sign asking for feedback. I approached two managers/shift leaders standing between the doors and politely asked if I could make a suggestion. I said the Best Buy should add “Please check store hours” to the texts they send, adding that I know it wasn’t a local issue but at a corporate level, could they please pass it along. They both glared at me and literally said nothing, like I was speaking a foreign language. I finally got the laptop and left. Very poor experience dealing with all the people that worked at Best Buy. Definitely an institutional problem at that store. As I walked to my car I decided that would be the last time I ever walked into Portsmouth NH Best Buy. With Amazon being so convenient the brick and mortar stores really need to raise the customer service bar, this store doesn’t get that at all.

Eric Lawson

Good selection of equipment and friendly knowledgeable staff. I like the new redesign where you can test out more equipment prior to buying them.

Katie Boudreau

Staff is generally friendly and accommodating. Store is clean and has a lot of different products for all your technology needs.

citizen snips

I found a nice tablet there I'm going to go back for next week. Good staff very polite and professional.

Jacob Garstka

Pretty much what you would expect from a technology chain, but the customer service I got talking to a guy about home security options was awesome. Nice, candid conversation with some jokes peppered in. Just a solid experience, thankfully I wasn't asked too often if I needed help, as that can be a little much!

Paul Lorandeau

The staff seems to be reasonably trained & provided excellent service, although it took a second trip to get the equipment set up. The end result was positive. Their overall service seems to be better than in the past.

Lego Spidey

Very well laid out store. Everything is very well organized and the staff are extremely helpful.

Bobby Allee

Good store and helpful people. Good location and parking. Been there a few times and never an issue. DVD'S are now located in the back of the store on the right side. TV's are getting better all the time. Incredible visual displays.

Dan Lickly

Bought a Chromebook. Very good value.

Colleen Perry

Some friendly staff. Easy to find the items you want

John C

Great floor tv sales associate assisted me.

Jon Broome

Your price match policy is a joke ebay price match? Nope. Amazon price match? Nope. You lost a sale over $3 and more importantly, you lost a customer.

Nancy Ellen Peden

I love Best Buy since they changed a few years back. The warranties are well worth the cost. The geeks I know by name. They must like it. I do not see turn over. Oh and they recycle.

Chris Jaeckle

FAST QUICK SERVICE ON MY WAY WITH PURCHASE AND A 10.00 DISCOUNT.....

Hugo Serrano

Always get my electronics here. Excellent service, easy to re print receipts, and to claim warranty.

Samuel Morales

Always fun when I go there for the staff is very helpful and knowledgeable not bad for a bunch of young kids who took the time to study and are able to always serve you with a smile I am grateful thank you.

Sumi Chaurasia

Good place for electronic needs.you can find good offers

Rachel Maurer

Best buy is a great year electronicsstore, when you can find someone to help you. When you do track down someone they are nice and polite helpful in finding what you need.

nido Rinaa

Came here to buy a backup camera for my car. Someone from geek squad ordered the parts for me. Had to go another day once they got the parts and was told that whomever placed the order, did not order the correct parts. Went again and finally got the camera installed but I had to go to another store to get the parts needed. I have the one year of total tech support so when my camera stopped working, I contacted customer service and was told I can come in to get it fixed without an appointment. I walked in and was told that I needed an appointment. They did take me and fixed it but the following day, I had an accident and needed it fixed again. I made an appointment and when I came in for it, I was told I needed to replace the camera and that it was not in stock. I was told to make another appointment when they have it but I saw that the store had it in stock. It took associates in the store an hour and 30 mins to find it but when I went back to geek squad, I was told the appointment was over with and they were fully booked. They gave me a hard time about it and told me to leave my car so they can work on it when they can. Later the day, they fixed it but I was not told that the camera did not work the same. At least it's fixed right? The next day, the bluetooth and stereo stop working completely. I'm not sure why this stopped working but I won't be coming to this store to figure it out. It's been such a long few weeks with them and I know I had issues come up but the geek squad and store associates were not helpful or friendly throughout this process. I was patient when they got the wrong parts and I went to get the parts myself. I had an accident and wanted to get it fixed. I'm not sure where I went wrong in asking for help. I kept getting attitude instead of help so I will not return to his store again.

Chris Bodenhamer

Run down, always empty and over priced. The only reason I visit is to put my hands on something before I just buy it from Amazon.

Maricela S.

Amazing help from the reps, very patient and showed willingness to help!

Carissa Wilson

Had great service each time I've done online orders here. It was quick, offered help loading & the product(s) have treated us well.

Gina Cruikshank

Needed a modem...associate asked a couple questions and showed me exactly what I needed and told me what to do when I got it home. Friendly and professional service was greatly appreciated.

Franklin Sales

Awesome staff

blanca lazo

The employees are helpful and friendly. The merchants are first quality

randolph vazquez

i have made my best buys here.

Ijeoma Brown

Always find the best price for my Epson ink cartridges!

Melinda Arroyo

Hand to return an online order and had no problem at all with the process. I was so thankful they did not ask a million question as to why you want to return this item. They treated me as if this was a sale and not a return. Keep up the good customer service guy's.

Gregory Keohane

Got my TV quick

Jerome Fallorina

Always great, even though i moved to north Reno, i still go to this one

M Vargas

Visited the store on black Friday. Greeted by a sales rep who assisted me in purchasing a laptop. Victor was knowledgeable about all the laptops; was patient and answered all my questions; and not pushy like most sales reps. I ultimately decided on a Lenovo Yoga 930 which has all of the features I was looking for and is fantastic. Vinnie from the geek squad set everything on on my laptop and I'm good to go. Excellent experience!!!

Rachael Diehl

Everyone here is always great and knowledgeable on everything.

Dan Thalas

I just love tech toys and best buy is too addictive to even just smell the new tech stuff.

Emily Patterson

Horrible customer service!!! I have been shopping best buy for ever and this particular location is the worst!

Noel Colhoff

Always a good deal and great service.

Sara M

Great computer help staff. Very friendly. Thank you Waldo for helping us!

Edwina Frazier

Purchased a Fit bit here. Was able to get knowledgeable help with my fit bit questions.

Marcia Leon

Very attentive helpful and friendly staff.

Steven Llewelyn

Excellent service and they had what exactly I wanted.

Peter Boyum

Very helpful. Got me just what I wanted.

Lyndasue Kennedy

Awesome sales person in the audiovisual department!

Onorio Franco Jr

Lowered aisles really opened up the viewing area. Easy to find what you're looking for. Well stocked and I am always greeted. Quality experience here at this Best Buy ; and I've been too many in several states

Simon Garcia

Went in after 8pm to purchase a new TV. Seems like staff was winding down for the evening. Had to ask for help with product selection and questions even though staff was available but more interested in visiting with one another. I purchased anyway as I found a good TV on sale vs Costco which I just arrived from to compare. I ended up purchasing the Geek Squad services.

Ross Modena

Convenient location made it easy to pick up my online orders. Service was good and I picked up my orders same day!

Erik Hansen

Great place to buy tech

Gurmeet Singh

Great prices.

Cristian Delgado

Everytime I come to this store everyone has a smile and will help you right away.

Jenni Walker

FANTASTIC experience with geek squad...highly recommend!

Richard Tian

Excellent service and decent selection

Rebeca Fernandez

The employee in the Samsung phone department, was able to tell me everything, I was looking for, fantastic employee and service provider, I was able to get a the exact phone there I need, I am a very happy customer

Brett Davis

Excellent service and a wide selection of cool gadgets and tech. Would recomend.

Hunter Brannan

Good service, got exactly what i was looking for

John Gardner

Good place to check out my options for a new computer ...

Harris Hatfield

As far as brick and mortar stores go, Best Buy is one of my favorites. The staff is friendly and helpful.

Swade Malloy

The staff was friendly and attentive. They could have had a bigger selection for iPad cases but we found what we were looking for!

Vanessa Sandoval

The mobile phone peoples helped me through an emotional crisis yesterday. They were patient, understanding and empathetic to my situation and it did not go unnoticed. Thanks, dudes! I appreciate you all.

Capri Bauer

Staff was very helpful. Bought headphones for gaming. Pricing was great. Lots of parking.

Ricardo Antonio

The customer service here has always been pretty good. They keep more products in stock too nowadays

Yen Vy Nguyen

I just went to Best Buy this evening to pick up my items and the pick-up servicer was terrible, he is about high school student, maybe he had a bad day, first I came in he looked at us with a boring look then he declined to scan my bill to check out and declined to released the items to us just because my brother name was the one odered it not us but he had the same last name with us and on the bill there was my mother bank account’s name that paid for it and she had her bank account card and her ID out. I didnt know what happened and also he declined us to see their manager. I felt so rude. Then we had to go found other worker to help us. I appreciated that worker to help us out and brought the item out for us. He is a saler but he was friendly and very ready to help us not like the other pick-up servicer boy. So thank you for that. Best Buy Portmouth.

george iacobelli

Excellent customer service from Howie in appliances! Really knew his stuff and worked what we wanted right into our budget.

Dewayne Saiz

Good experience. Went in for an HDMI to DVI adapter for my PS4 to pc monitor and employee knew all the questions I had.

Santiago Acosta Gervacio

A cozy place with very good attentions and an excellent staff at the guest service.

misty christiansen

Super helpful, ordered my product online and was able to pick it up same day! Saved me money too :-)

Kevin Nolan

The best deal in town if your planning a stereo install in your vehicles. The 200 dollar geek support contract has already saved me hundeds my truck was totaly upgraded with new stereo and speakers. My wifes car goes in Friday for a remote start with no labor charge. Our computer is going in next week for a service no labor charge. All is included with the 200 dollar Geek Contract. Best deal in town.

Tareq Kilani

My go to place for electronics, excellent service and stocked inventory, keep up the good work guys!

Lynn

I don't shop in store at Best Buy often, online is usually easier. However this last I went they where over staffed yes I know not common. And I suppose that's not always bad but when you have an employee asking if you want help or trying to sell you something every 5 feet it was worse than car shopping! I think I'll stick to ordering online while shopping w/ them

Christina Gibson

New phone, great customer service

James Flanagan

Great customer service. Found exactly what I wanted with the help of a very nice fellow named Chris.

Mariena Reynolds

Their Geek squad is very knowledgeable and helpful, however just make sure you make an appointment. I didn't know you had to make an appointment so I was a walk in and waited 2 hours and then had someone tell me to go to the service desk so they help me with what I needed what done

Tara Kinkead

Brian went above and beyond to make sure a same day delivery was fulfilled on time despite a major delay. The service received was truly unmatched and I’ll go on to share the experience for a long time. You really have a good one in him, Best Buy! There should be more people like him working the industry.

Alan Henderson

The appliance and magnolia sales folks at this store are super knowledgeable and friendly.

Bri Takem

Ok, it's Best Buy, but they've been doing better lately. It's nice to get some products NOW, and they price matched everything I wanted lately, if they had it. I don't like getting *everything* online, especially large capacity micro SSDs where other friends got badly ripped off with online counterfeits. Some things are actually easier with the brick and mortar stores.

Andrew Kraft

Everyone is helpful and knowledgeable about the products they sell.

Matthew Martin

Found exactly what I wanted

Atef Abuelenin

Very laid back and careless employees and management. I ordered an apple MacBook Air online and the manager told that the laptop was not shipped from the warehouse. No compensation ! No apology ! They just want to go home and eat then sleep! Very lazy

Lou Wagner

It's a bummer they're the only big box electronics place in town. Over priced, terrible customer treatment. Look for stuff here but buy on line

Kathleen Eickholt

Good product selection, helpful staff. Unfortunately, *some* of the employees are not very knowledgeable about their products, especially if you go later in the night. For the most part, though, this is a great place. Better than driving to the West Side near the mall.

legohead 8

bestbuy is the best buy i got a cyberpower pc there and it works great i love i can play all the games on it thanks to best buy

James Spinney

Recently had been looking for a specific smartwatch, a silver Fossil 4th Gen, it's been almost impossible to find one in stock locally. In preparation for my honeymoon (wanted to load music onto the internal storage while at the beach and not have my phone on me 24/7) this coming weekend I started going to every nearby store that carries smartwatches to see if anyone had something comparable in stock. From Portland, to Salem, I spent the last 2 weeks looking all over for something that fit my needs. Finally I decided to try the Newington Best Buy location, even though it said they did not have any Fossil smart watches in stock. I looked around and was shocked to find one, and just one brand new silver Fossil watch unopened in the display case. I asked an associate if I could purchase it and he was nice enough to set it aside at the register while I went to check out some Bluetooth headphones to pair with the watch. He set it aside at the checkout island by the smart phones. I was gone maybe.. 3 minutes, snd came back to check out. Standing in front of the checkout were 3 associates, having a conversation about something, totally oblivious of my intent to finalize my purchase. One of them had opened the box with the smartwatch I had hunted all over for and was messing around with it. I stood there for a good 5 minutes before a 4th associate finally walked up and recognized I was looking to checkout. The 3 then turned around and realized I was just standing there watching the associate who had, for whatever reason, broken the seal on the watch and decided to play with it, and she hurried to put the watch back in the packaging. I just walked out the door at that point from combination of being totally ignored and defeat that I was about to spend almost $300 on a smartwatch that was just moments ago unopened, new and essentially now an openbox item covered in fingerprints and that I felt robbed of the experience of getting to open for the first time. The latter my seem like a silly thing to get upset about, but if I wanted a molested smartwatch I could've picked from any of the dozens for sale used locally on Facebook or Craigslist, trust me there's a ton out there that have barely been worn and have everything still included. It's a shame, I was really looking forward to finally getting myself that smartwatch, but some people just don't want you to have nice things in life.

Kirsten Pacyna

Fast friendly efficient. Did not want to try and upsell me! Yay!

Don Shirah

I've shopped here many times since it has opened but today was the first i was actively ignored. Six of them at the home theater counter and theonly one that acknowledges my existence is the one on the phone. After standing there for two minutes and being ignored buy the other five, i just wandered out of the store. I was looking for a 60" tv with a sound bar.

Jessie Fitzwater

Bigger checkout makes my life easier

Sherif Dwidar US TAXES AND PAYROLL

I love it , I saved almost $1500 when I buy 3 HP

living life

The whole experience was GREAT!!! The Customer service was exactly what customer service should be. Best buy let us take the time to decide what we were interested in and then provided feedback to make sure we were making the right decision. Saved us $1K by taking their advice after our purchase of a 4K TV, LG fridge ,Gaming PC, and upgrading our Cell phone service. With making multiple purchased like this, they were very patient with everything being in opposite ends of the store.

ruth richards

Horrible service in the GEEK SQUAD! Very unfriendly people, poor service and down right rude. Don’t go there ever!!!!

Debbie Baca

I was pleasantly pleased with the service, don't usually shop elsewhere. I was on a mission to find a dvd and couldn't, I asked for help and Jay went above the call and was able to find me a copy. Great service

Marko Polo

Quick pick up for online order

Barry Londoff

Good prices and nice selection.

Ivette Lugo

Geek squad Ronald was so helpful and was completely satisfy with his assistance and took care of me with so much professional support and I appreciate him for everything he did for me took care of me completely satisfied thank Ronald foe assisting me very in Secaucus *****

John Hiller

The large appliance section very helpful suggested getting dry ice next store to keep refridg stuff cold until new refrigerator arrived

Eric Gilmore

Solid Best Buy... can always waste countless hours looking at products in this great store

Debra Lee

Can be overwhelming - you should know basically what you want before you go.

Greg Sauder

Good but get the salesmen off peoples back. Sometimes we want to see whats in store before being forced to walk out the store with an item

Nicole Whitehouse

Giving 5 because I typically have the best experience EVER. Last trip there was just ok. But otherwise usually a great time!

Kay Sievers

I went to Best Buy for The Geek Squad. My technician was very helpful and knowledgeable. He diagnosed the problem and told me that I needed a new charger. Unfortunately I have a Dell laptop and you have to order directly from Dell as they won't sell assessory parts to stores for resale...only computer parts that The Geek Squad can use inrepair. I originally went to The Geek Squad because Dell was such a headache to deal with over the phone or online. The Geek Squad I consulted is located inside Best Buy. I have bought Dell computers for many years, but this is the last one I'm purchasing. From now on I'm going to try Hewlett-Packard and buy it at Best Buy. They have a nice selection of laptops in a variety of price ranges and a trip there to consult The Geek Squad takes less time than hassling on the phone with Dell.

Beatriz Herrera

Best buy always has great deals. The employees go above and beyond to help. They guide you and advice you. If they don't have what you want in store they'll find it for you.

donovan besson

Great repair deals good service

Muralikrishna Govindu

Sucks! Ordered in person, tried to cancel from the app, and over the phone, no luck. Got a free advise that I should come to store to cancel. This is besides the auto cancel policy in place when the ordered item is not picked in 5 days. It was more than two weeks then!! The staff doesn't answer the question why the item is waiting in the pick up area and insisted to cancel in person. They're not sure and mentioned that their phones are answered by only one person and busy!! Busy for 2weeks and not answering except answering service. Also, there is no call back from the stores and waited for a week!! I don't wonder why this store with visible lots of employees became window shopping and people other stores and ways for actual purchases.

Len Roughgarden

When you just can't wait the two days for that online mega retailer's shipment. But admittedly on occasion, it's also nice to touch it and read and shake the box before plunking down cash; especially since you're also likely paying more for that broad spectrum sensory engagement. Best Buy continues to be Best Buy. Nice people work there. Help them keep their jobs. Unless you have one of those online mega retailer distribution centers nearby. Those folks need jobs too. And I hear the pay and benefits are better over there.

Marlene Colon

Love best buy the employer was very helpful and nice.

Samuel Holmes

More like bestest buy

Katakam Sushma

Very big outlet... customer service staff is excellent here...very very humble n polite...one the nice best buy outlets ...very huge...most popular and u generally find everything out of stock because of the sale...but also important to maintain stock...too good very calm and nice ambience...people spend minimum of 20-30 mins here and Max could be anytime

Jeff Trägheit

Employees, employees everywhere but not a one to help. I went in the perfect Customer: I knew what I wanted, I wanted to spend money, I just needed someone to open cases for me. FYI the list was: Galaxy Active Watch, Nokia 3310, 400gb+ Micro SD card and the Gear buds. The greeters ignored me. The people in the sections ignored me, preferring to converse amongst themselves. I even made eye contact with a few. Nope. So. After 10 minutes of wanting to give people money, I gave up being ignored. So. Amazon it is. Whoever manages this location needs to do a better job on their staff customer service.

Tre Crespin

Fantastic place for great deals. Be sure to ask about price checking for the best bang for your buck. My favorite place for quick electronics.

Lemuel C

So I went in the store looking for a phone that I already had in mind. Did all my research and on I went expecting this transaction to be as smooth as a butter on a warm toast. But man did that quickly go wrong. So I knew exactly where to go and saw that the two floor representatives were busy, one with another customer and another handling a screen protector installation. No biggie but I made myself known by asking when the person with the protector is finished to please see me for assistance. Now I want to clarify, the POS system, where he was doing his install, and the phones where I was standing and waiting, is about 10 feet away. He completely forgot about me, though I'm visibly standing in plain site. Now four representatives, I know made eye contact with me, INCLUDING the person I talked to and simply talked with another colleague. Now I'm bothered. I gave him a chance to see me again but a good 8 minutes pass and nothing. So I went to the person again and he verbally stated "OH, I forgot about you". I wanted to get out already so I told him what I wanted, scanned a code to check if it's in inventory and said no. So out I went but this doesn't end here unfortunately. I checked the phone again online, verified it was in stock AND called to confirm that there was in fact just one left. I went back later to not run into the same person but alas no luck. I simply said I checked and it said it was in stock and to verify. "Magically" it was there. But THIS STILL doesn't stop. The price documented was mismatched and I brought it to thier attention and was honored the lower rate. So, am I displeased? Yeah, no question about it. It's not a one star only because of honoring the price differential. Next time I'm doing a online order but know that attention is needed at the store. Just also wanted to point out that this was not during rush hour. I'm talking about 1pm on a Tuesday when barely anyone else was around. Hope this puts things into perspective for everyone.

Adam P

I had an amazing experience purchasing a new iPhone because of my sales assistant Dante. Dante... have a great new year and much success in your career.

Erick Velarde

The place isn’t the biggest Best Buy but it one of the best in my area, in my opinion because the staff are always walking around asking if you need help and when ever you ask them they actually know what they are talking about and if they don’t they try to find someone who does, also I came in one time to buy a tv but they were closing and they let me in because I knew what I was buying and I appreciated that a lot.

Paige LaFrance

Always such helpful associates!

Eric Jamerson

Went in to the Newington NH location just to walk around before a movie. I was in phone section. Ran into Brendon there and he blew me away with his knowledge about phones and plans and gave no pressure not to mention helpfulness. He pulled up my account to show me options and things to think about. NOT all Best Buy employees are this way so it was great to see. Ill be ready soon for that phone and will call or come see him.

Jill Cwiklik

I had a wonderful man named Nick that assisted me with my new Ipad. He was very knowledgeable and very helpful. An excellent sales person. I would highly recommend him.

Harvey Barr

The staff at the Portsmouth, NH store were great but I can't say the same for your computer network for paying for item located at another store. I couldn't pay for an open box item located at another store using my Best Buy card. I had to purchase gift cards and then attempt to purchase the item on line using the gift cards. Your system was not in my opinion user friendly and I finally drove to the store where the item was located to make the purchase. The four star rating is for your staff.

Brett Fralish

They had the USB-C to USB-C cable I was looking for but it wasn't intuitive. Luckily there was a sales associate who knew exactly what I was looking for and she brought me right to it.

Darrell Pack

There are knowledgeable staff here that are always willing to explain and help you compare the technology.

Eric Andersen

Nice place. Helpful service.

Joe Hopp

I have been to this store on more than one occasion and very happy with the results. It seems as though all the staff is knowledgable and if they are not familiar with a certain fact quickly refer you to a member specializing in that department. Staff is always friendly and helpful. Returns are not a problem and answering your questions is not a problem! Thank you!

David Busnel

People walking all over the place making sure you get the help you need. Best place to shop for anything tech related

Don McAlexander

Confusing. One person upsold me. When i compared 2 rokus that were priced the same, another person down sold me. don't know if i got right one or not.

Andruw Nez

Awful service every single time. No excuse for unhygienic and uncleanliness. Everything looks dirty and trashed. Nothing looks properly put away and the overall mood everyone puts off is “please don’t bother me.”

James Robbi Robbi

This place is always on point never a problem and great customer service.

Eric Landwehr

Great staff great prices

The Urban Wolf

Very knowledgeable employees, well kept store, and have exactly what I needed.

Trevor Burkhart

Good staff, good prices (except for accessories)

Prasad Iyer

Bought a trimmer and beats ear phones and a lot of stuff that I dont even remember and ofcourse did not buy everything at once. I keep going back because this store is good. Any electronics you are looking for, this is the place.

Antonio Murga

This best buy is small but has a lot of products. It is clean, and well organized. It is located in a nice area.

Ben P

Great staff, friendly and knowledgeable. Took time to explain things and even lettuce matched an item to make sure i got the lowest price possible. Been coming to thus best buy for years. Always great experience.

Linda Rivard-Lisitano

I shop this store 3-4 times a month, I have never had an issue, always had people willing to take me to the item I am looking for, well informed, very knowledgeable. never act like I am wasting their time. I spend a lot of money and its nice to be treated like a good customer. I will continue to shop here.

Richard Kernes-Clark

Great service, I went in to buy a new Apple watch and was out within 15 minutes.

Michael Barthelemy

Bought my son a Xbox one and it was good service in and out and the girl anwserd some questions I had thanks alot Best buy Newington nh

Isaiah Bates

If you go ask for dante, great vibe, knowledge and overall isnt trying to just sell at you but to your needs

Yusuf Esenboga

Friendly staff, nothing wrong but can be improved

James Silva

Large selection store side is fine but the geek squad computer repair I swear has no idea what they are doing. I cant even tell you how many customers I have had come into my tech services (staples) for me and my crew to fix what geek squad started.

Chris Zito

Knowledgeable staff. Good pricing

Mohammad Hatami

Poor customer service and Rude management. The manager ( David) instead of fixing the issue that was from his team, threat me that he is going to ask their associate to help me out. This is very rude and you will loose the business if you continue like this

Teresa B.

My husband and I always love coming to this location. The inside staff are ALWAYS pleasant and so helpful. The installation department (Steven and Issac) are absolutely AMAZING and I will always reccomend this location over the other 2. This location has the BEST CUSTOMER SERVICE!!!

Joshua Rivera

Pruchased CyberpowerPC and it is nice, it takes some time to restart and load but when it is done it works great!

kevin anderson

Patrick was excellent! Very helpful!

J Cozad

Geek Squad is fantastic. Great concept. At 82, this Vietnam Veteran appreciates their patience.

Michael Lam

Great store. I buy my electronics here. They have a great selection of games and dvds here also.

Brandon N Silsby

Always very friendly and generally very helpful

Hunter Campbell

2 year plan is a life saver

Joseph Toney

Good place was able to get in and get out

Brigitte Casaus

I like that there is someone at thw door to greet you. I am not sure how often law enforcement is there but I am glad to see them.

Blagojcho Mitevski

I just bought a new phone from Best buy, I got a great deal and they gave me my phone within 10 min

Jonathan Bohm

If you want service, this place gives top satisfaction. They will go out of their way to get you what you need, get it set up, and making sure you leave happy. Last month I needed a new laptop and got such great service that when I needed a new phone, this was the place to go.

DEVON SCOTT

Best Buy is a really good store to go to for Tech. They have PC, Laptops, Cameras, TVs, Gaming, and so much more, The deals are decent. The service is great.

Henry Whicher

We were just doing some research on a new laptop Sales person was helpful to us

Robert Osborn

Geek Squad is the greatest. They fixed my computer in about 15 minutes.

Nicolas Estrada

Great selection, service, and staff. I had no problem price matching an item I found on Amazon

Dyan Kaplan

There are more than enough people to help you and they know how to find what you want. If I need to get something quick I can or if I need time because I have questions they spend it with me without an attitude. They are genuinely there to help.

kavish Juneja

Friendly and helpful staff. Has ample of parking space.

Dom Wolfington

Customer service at location is the worst. Went yesterday to buy my son a PS4 Pro system and saw they had an open box one on sale for $350. It was supposed to come with the controller and all the wires/cables. Upon opening the box at the store we realized it had no controller or any of the cables. I asked if they could discount the system accordingly since it was false advertising on their part. They offered me a $30 discount. However the controller alone costs $60 and a set of cables cost $30. So for $420 Best Buy wanted to sell me a USED PS4 PRO SYSTEM. I went to Target and bought a brand new one with Red Dead Redemption 2 for $399.99. The Geek Squad sucks. Avoid this store like the plague.

Stephen Baker

Great deals and friendly, knowledgeable staff. The Geek Squad recovered our photos and other documents from an old computer that no longer worked.

Jacanna Bananas

Staff from the geek squad was super helpful and even though I made it clear I was not buying anything today they helped me and answered several of my questions.

sarah leeh

Love this place. Sooooo helpful

Elizabeth Bonilla

I Love best buy.

Martin Ugarte

Great selection and showcase.

Brian Fisher

Great place to purchase electronics! Customer service is top notch.

Ian Witherington

Best buy for all to get by

Joseph Richards

It's best buy....

Mike Branson

Terrible customer service. Never going back. Bought an mp3 player less than 2 months ago with minimal use It tanked. They just shrugged their shoulders

Erin A

We went looking for home security cameras. Our tech was extremely knowledgeable about all the products and helped us make the right choice for us.

Thomas J. Boures

Big store, Understaffed - how they can compete with Amazon is a mystery. Lots of not so clueful staff - when/if you can find one. At least they *do* try once you find someone.

The HeroOfWinds

It's got some nice staff and a nice selection of products

Cyndi Carpluk

Great customer service. Had a difficult question and the attention to detail and desire to help was amazing.

Dave Hamlin

They swapped that software for a hard exchange with no problem.

Nancy Cocklin

The geek squad is the best

Carolanne Shaw

They have great deals all the time! Their staff is so amazing!

Jorge Villaseñor

Plenty of merchandise. Good overall prices.

Eva Armstrong

Great customer service

Lois Matheson

Our tech salesman Chris was just terrific! Great experience!

jack sheehan

First time ordering for pick up was a great experience and I was quickly on my way.

Johan Delgado

I went to buy a laptop and the sales rep was very knowledgeable. Helped me decide. Will go back for sure.

D

It had what I needed, one staff saw my son and I and saw us walking toward him and he turned around and walked away, maybe he was having a bad day, others guided us to other staff that could help. It seemed as though a couple of their youngest staff could learn more about the products their store and for one, proper ways to work with customer. Others were very helpful and I was shown a better choice for speakers for my computer which saved me almost $200. Therefore, I was happy with the end result.

Frank

The service is great and they have a hands on a approach

Jason Rodriguez

Awesome customer service. Staff was very nice on helping me. Very nice staff!

Kategia Binion

I went to this store around 10am to buy a refrigerator. Not one salesman in the appliance section asked could they help. After 30 minutes and no helped... I left. Hopefully I find a great deal on their website.

Michael Carson

Floor full of customers and booth of 4 employees chit chatting amongst themselves. Not much on Customer service today.

Bobby Stevens

Bought 2 24"led smart tv's for under 200$,awesome deal!!!

J Vigil

Purchased an item online and pick it up in-store. Quick and to the point, just the way I like it.

Lisa Lawrence

Good customer service buying a TV with Anur & Keith!

Jerry Bunce

Only place I was able to find AAAA batteries and 12v batteries. And I looked around quite a bit. Thank you guys.

Wayne Manning

Always good

R. L.

Great selection & better service staff/Geek Squad!

Shun Harrison

Great store.... but was busy

Hunter Bishop

Yeah, them workers were awful nice and helpful. The only bit i wish is that company should train better so workers can answer bout inventory and not just defer, ya know? But all in all they good folk!

Robert Pete Minto

Most times I am told to check Amazon with my photography needs. Such as camera mounts for lenes. Need a camera kit. This is a great place. Need to replace most equipment. . Try the other place.

Frankie Vice

Attended by a rude woman, still spent over 1K, and they sell me a Xbox that’s been opened and wire removed. I will be there tomorrow. This BETTER get resolved.

john beaudette

Knowledgeable, helpful staff good products.

Michele Ziegler

Love it. Geek squad guys could not fix our problem because it was a hardware issue, but he tried very hard illiminating the options.

Oscar Gutierrez

Staff is always friendly and willing to help.

LiZZ Maes

Helpful if nothing else. I can't always find what I'm looking for, but they go out of their way to help.

Keith Therrien

Favorite toy store! Had a return, wrong size, my fault. Went smooth as silk. Love this place.

Garridon G

Geek Squad warranty is....super slow. I bought a DSLR and paid the extra 25% to get as much coverage as possible. It sounded great and probably will be if i ever accidentally damage the camera. In the meantime, any mechanical defect or issue can take literally months to resolve. I'm going to get directly with Nikon, since that's what the Geek Squad said they would do after 4 weeks if they couldn't fix it. I gave one extra star since they were nice. The extra coverage i bought isn't helping me much for a technical issue for a two month old camera.

Brandi Bishop

Better than the Scheels location. We were actually acknoleged and given options when we described what we were looking for.

Dirk Spaldo

Always professional knowledgeable willing to help an answer all questions

Aubrey Johnson

This store that I visited had all the basic things but was lacking in variety/options. I couldn't find games for our game system because they were only stocking the newest consoles' games and accessories. Phone accessories tended to only be for iPhone and Galaxy with a very limited supply of any other phone brands. Oh but if you need a large appliance (like refrigerators or washers/dryers) they had a pretty good variety of those covering a good fourth of the store.

Manuel

Nice to still have stores as Best Buy where you can review and experience products when buying. In contrast to other online venues as Amazon, which come with their own benefits. Feel at ease and not pressed or rushed to make a decision. Recommended!

Michael Davis

They have a good selection there and friendly staff if it is electronics you pretty much get it there

James Reilly

Waited a long time to be helped but was ultimately helpful though I am always feeling at these places that maybe they just want you to buy something and get out, correct item be darned. The entrance, at least the one I used, was easy to breeze by and the directly associated parking lot is small but there is plenty of parking in the remainder of the very large shopping center this place is part of.

J R

Best buy was good but Max from electronics was great helped me with my laptop and go-pro purchases. Very knowledgeable and helpful. ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐

desmond j

I will say this this store definitely has a lot to offer and I'm talking about this particular location for the simple fact that the customer service reps are very very knowledgeable helpful all around these people are well-trained and very great people it boils down to the point if you have a dollar amount that you know you're going to spend because of how well trained and helpful these special service reps are you will easily spend three times that amount and that says a lot overall amazing experience.

FakeAssChienne

Customer service is great, I was looking for a laptop, and the employees came to help. One of the employees were honest and told my dad that we should get a 1 year accidental damage warranty because companies sometimes have defective products and they can easily blame the damage on you. And I agree with that since my sister’s laptop from hp stopped working after 2-3 weeks, so it was defective. There are also a lot of products in the store.

Donald DeLeeuw

It was a great buy, not sure about the best but it's was definitely up there.

RW REYNOLDS

Very knowledgeable personable staff , was approached multiple times by different floor sales people if I had any questions , and not in a pushy or steering kind of way , very impressed , will definitely be back to buy !

LEO CREACIONES COMIDA Y MAS

They have many options for every need, i recommend it

Keith Montague

Pre-ordered online got there was out in 5 minutes

Edward Guinazzo

Went in to buy a car stereo. Sales person was nice enough and fairly knowledgeable. However after getting me excited about the open box deal I found, they informed me that it couldn't be installed until March 5th. Really? Buy a stereo and wait over a month to have it installed. I'm all set with that!!

Len Rivera

In and out in ten. Knowledgeable staff. Great location.

Tony Chino II

Visited this store for an online purchase. Service was great from beginning to end. Only suggestion would be to have a designated area for pickup, besides the front entrance which is marked as a fire lane. I was afraid to leave my vehicle unattended because the police officer kept looking at me like I shouldn't be there.

Karin Fulton

Limited store, very small, limited inventory, limited amount of products ts compared with the one @legends outlets

Mary Hilton

They were fabulous they did not have what I wanted in stock so the gentleman ordered it and I will have it before Christmas

chris yang

Now days, it's hard to find expertise in instore helpers. I'd have to say this place is one of the last ones that train sales people right.

Danny Hyders

Very good, staff were polite and were very helpful.

Nancy Kierstead

I love that the staff member stationed right near the door helps you wander in the right direction or even gets you another employee to help you!

Craig Allen

Best place for electronics, movies and TV'S .

James Geidl

I don't get to say many good things about BestBuy...until now.

Randy Gottfried

Awesome job as always

Damian Gallegos

The guy who helped me was kind and gave me good information. I walked out with a whole Alexa setup. An echo, echo dot, Phillips hue lights and a smart plug.

eduardo sy

Good for electronics in the area. Though not much competition locally. Appointment for iPhone battery worked well online and was mostly honored on time by the geek squad. Knowledge and ability to help can vary associate to associate so chill and talk to someone else if it's not going well. They'll often try to do that too so not a big deal.

Boris Bencic

HARD TO GET TO THE PARKING LOT OF THIS STORE

Brandi Murphy

I needed help tracking down proof of a pre-order to qualify for a promotion. I called and they were able to help me. When I went in to pick up the documentation last Saturday, they were slammed busy but they were pleasant to me and since I had to wait a bit, I observed their great customer service with other people as well. I was grateful that a company as large as Best Buy still placed a high value on customer service- great job!

TSS_ Goku

Good nice and friendly employees good quality stuff

Lopria K.

I love this best buy more than the Jersey City one. I just don’t like how hard it is to find someone who can give us assistance or even at the register there is no one there at times. The staff are friendly and do help to give advice.

Courtney Ritchings

Really impressed with the changes. It's been a long time since I've stopped in. We got a great deal on wireless head phones and enjoyed shopping for appliances. There were so many great ovens, gas stove, and refrigerators. We need to upgrade the kitchen and hope to be back soon.

FRANCISCO BALLOU

Went to back room where a 60k system was delightfully set up. Was there for almost 30 mins. You have never listened, you have never heard, you have never felt music until you hear it come from these speakers.

Bob B

Awesome place for all your computer & technical needs. Always the best prices and also with rewards. Can't beat that.

Gabriela Espana

Mess !!never get my order correct

Angela Thompson

This location is always clean and the employees are very helpful.

sonal mohan

Good place. Helping staff.

Linda Nicholl

I was very pleased with the service I received at the Sparks store. Kevin was extremely helpful and knowledgeable. I was purchasing a gift for my daughter. Although the item was not in stock Kevin was able to order it and have it shipped directly to my daughter. Great service. Best Buy may offer the "best buys" but the service makes the store a great place to shop.

Zachary Privette

Had a return I was dreading was in and out in 5 minutes great sevice

Jeremy Lynnes

Helpful and knowledgeable Staff at this location. Willing to negotiate a little on open box items

Kendall Parker

Been about 15 years since I have been to a Best Buy .. may be another 15 before I go agian ..lack of good salesmanship...

Raul Rodriguez

Customers support was quick and helpful

Mario Salmeron

One of the worst places I bought headphones that don't work took them back and I was on this warning about returns, because I buy replacement plans and had a bad run with printers and hard drives LAST YEAR. Called "corporate" which apparently wasn't corporate and ended up wasting my time. am currently filing a BBB complaint as well as a dispute with my card company Unfortunately the next time I step into a best buy is to look at what I want and then using Amazon newegg or the many other retailers that won't "block" me from returning a defective product.

Tucker Brooks

This was the service I got. Everyone standing around not talking to any customers.

Joe Snyder

Prices seem a little high but they do price matching which is helpful

ajay patel

Very nice store and very organised..staff is very good..great store

Deborah Castillo

Customer service skills great. Moderate good prices.

Nicole Baca

Ariana was Awesome!! Thank you for all your help and knowledge!!

Gustavo Guerra

If you want some electronics at the last time for your trip, it's the best place to get it

Bumbak Klaa

The Secaucus Store is fairly unprofessional. I'm surprised that I was treated like an idiot, considering I also work in a customer position. I know that when it appears a product is missing something due to a customer taking some parts, you are allowed to refuse it. I also know that if you return a product without it's respective parts, you are only returned the value of the single part you bring. There's my issue. After an hour of my package being delivered incomplete, I arrive to a best buy store to return a refurbished item, knowing full well that I received it with missing parts and that's an issue with the online Best Buy. Hoping to get somewhat decent service to return this purchase entirely, I was irritated that my cashier didn't have the intention of checking my box until I told her that there were missing items. Even then, she didn't bother to check and instead called a manager. Should I have not told her about the items so that I could've got my full money back? Probably. The manager then proceeded to tell me slowly, as though I wouldn't understand, that I need all the items to get a full refund. What do I do when I wasn't sent them in the first place? Call online she says. Great. Why did I bother coming to the store? What happened to the return promise? She shows me the box like that means something to me. She waits for my reply. What do I even say to that? How disrespectful are the employees here? Is it because I look ethnic that I was denied my return? I would hate to play the race card but here it is. Full frontal. I hope Best Buy can contact these stores that make small issues into bigger ones. There's no point of me writing this if issues like these aren't addressed. If online can take my order back then I don't understand why the store cannot either, especially considering that the first solution that my call representative said was to go to a store. What's the truth when they both tell me different stories? When I asked why they wouldn't accept my return, the representative tells me that the store representative probably thought I took the items. Amazing. I'm sending back the item, getting my full return, and I'm crossing off Best Buy from my 'Shop At These Places List.'

Andrew Sanchez

Bought a Samsung 60-inch TV about 6 months ago already going out call the store they told me you got to go through the manufacturing so they don't stand behind their product that they buy really poor service

Philip Royer

I am not a huge fan. Their goal is to upsell, not provide what I want

Mike Kan

Friendly, quick, professional - great service

Lisa Morejon

Typical Best Buy workers are there but I feel as though when you try and get help it's like you interrupted them from walking around. I feel this way everytime I go there. Staff is friendly easy check out.

Bob Amey

It's ok, but it depends on which employee you ask whether or not they have any idea what you are talking about. I've had really good ones with thoughtful advice, and others that say things like "That should work." Sometimes it does, sometimes it doesn't even come close. I got really bad advice from one person about digital tv antennas on a first recent visit, and really good advice when I had to take the first antenna set back. It would have been good to know, though, that the replacement antenna didn't come with any cable.

Endo Mass

Got a new laptop, they were very helpful.

evelyn garcia

My local best buy, what can I say. I normally make quick stops here and the customer service I've received here always happens to be great. My last experience there was a few days ago to pick up an order and the customer service rep, Lauren, was phenomenal. Besides attending in a timely manner, she was extremely polite and patient. After obtaining my pick up, I asked a few questions about insurance coverage and what would happen if a receipt was lost, almost seemed as if one of purchase disappeared and she helped me look for it with multiple different methods until she found it. I really appreciated this effort she made to help me walk out of the store with some peace of mind!

Humberto Diaz

My last time at best buy. 15 day return policy and an attitude from management to boot? No thanks. I'll buy from Amazon and Microcenter for now on. Say hi to Circuit City and Radio Shack for me.

Ray Mitchell

I have a good experience with the geek squad.

P B

First impression that you get as you walk through the front door is not great. The front of the entrance was littered with garbage all over from the overflowing garbage can. Great selection but as usual there is never anyone around to help you.

Kathleen West

Proof that smaller is nicer. The staff @ North Sparks Best Buy always, truly pleasant, helpful & patient. I Know I won't be left waiting in mid assistance w/order while higher end customer browsing appliances.

Chip Johnson

If you want to get noticed in this place, either walk in wearing a suit that reeks of "I have money", or immediately head to the TV or appliance sections. Other than that, you could walk laps around the inside of the store, stopping occasionally to look at something and you wouldn't be helped unless it was a high-ticket item.

John Sanders

I just love electronics and music and movies and if your looking for the latest in electronics and music this is the place to go.

Daniel Beltran

Really good customer service and experience

Joshua

Ordered an echo dot for pickup. When I arrived they said they sold the dot to someone else. “Sorry it’s first come first serve”. What’s the point of ordering online if they don’t put that product aside for you? They told me to come back the next day. The next day they still didn’t have it. So they told me to come back a third day. The third day they still didn’t have it but said I could drive 20 minutes to pick up the dot from another Best Buy. I’m the end I just cancelled the order. Never going back to this Best Buy again

Stephen Priest

It's ok for an electronics store. I use to shop here more often for appliances and electronics, but, now I do more of it online. I will visit to see what they have if I need something. Last time I visited to look for something, I encountered a friendly associate who helped me discover that what I wanted was out of stock for a long time, but, still had a space on the shelf for it. Plenty of parking.

JustRon

Just snooping around but it's quiet pricey sad to say

Sean Durham

Best buy still has all of the choices other stores don't! Even though it is not choose to my house, I know I can walk in pretty much every time and find what I need, and that's why I keep going back.

Jasper

Just stay away from At&T cell service!!! The sale associate was awesome trying to fix the at&t issue at&t has the worse customer service for a reason don't waste time with that phone service.The reason for 2 stars is that I am hoping best buy will evaluate using At&t and get rid of offering there services.

Dakshesh Shah

This is the worst Best buy. The people that work there don't care anything about customer service including the manager. I will never shop at this bestbuy ever or any other due to horrible experience with appliance buying. Horrendous Service

jacob .

You can’t return games if there open at all even if you don’t like it and also can’t evem return it if it’s broken only turn it in for another game? >o< grrr...

j s

The geek squad is awesome! Taylor was very helpful and I feel confident leaving my devices with them. All my questions were answered and I left happy

Karl Waters

Great store I bought a computer here

Lew B

Didn't have any 28" TV's. 2019's weren't in yet. Sales associate was very helpful though.

Dorine

Tyler was very helpful. He listened and he was courteous. We went to Best Buy knowing what we were looking for but needed a little insight of what exactly we were getting and Tyler helped alot. While we were purchasing Tyler walked over to the cashier to give us his card before he left for the night. Great customer service.

Nicole Stacks

The store is always neat and clean and never really crowded. Good buys!

Roger Nelson

Very helpful the minute you walk in.

Jessica Silva

Purchased a TV online and the pick service was very quick, easy and pleasant. they brought the TV out to my car placed inside as well...one happy customer!

Quinton Jones

Very helpful had our computer sorted in next to no time

MicharlMicha Anderson

Good place to buy electronics. Got a nice TV.

OTR Trucker

I upgraded my computer and had a very good experience from the customer service counter to the floor salesperson.

Mana Shisler

Always so helpful and knowledgeable

Tinx Barker

Had a great experience at this store ,from the moment we walked in the staff was happy to help us .we delt with a guy named Stephen ! He was very helpful and knowledgeable answered any & all questions that we had .We ended up starting a phone service at this store & couldn't be happier they had some awesome promotions going on for phone service..I highly recommended you deal with Stephen he is awesome an does a great job !

Robin Banker

It's difficult to get from one point to anything in a straight line! Don't bother asking for assistance - they are too busy visiting with each other. The only ones that will assist you are the new employees who don't really know where things are so you end up walking all over the store! Where is Radio Shack when you need it?

john markey

Always a great experience.

Mary Suarez

You found what you looking for. Nice employee's. Enough parking.

The Orange

The guys at the cell phone section have a bad attitude - The first one I approached [A tubby guy with blonde hair, “Cameron?”] answered my question with a bitter face and just said NO - I went to the two guys behind the counter and they answered me with an “I don’t know.”

Robert Wellesley

Always great electronics at a good price. Most all the help is very friendly and helpful.

Michael Lakowicz

Today, while my boyfriend was being irritated by the geek squad, rather then get caught up in the "who's problem is it" over the missing extended warranty identification number I decided to go check out the applicanes for my up coming kitchen remodel. Like a gazelle on the Savannah, I suddenly Notice it's very quiet, earily quiet. The air was still and no birds made a sound. That's when I saw him. The best buy "dressed like any another associate" LP guy. We will call him, Terry. He proceeded to stalk me through the entire store. Never saying anything but always there, watching. Dude, your little yellow shirt guy at the front watching the camera is.probaly suffient enough to see me slipping that 8 burner stove down my pants. But props to the geek squad who did the right thing.

Theresa Gallegos

Great place to visit. Always leave satisfied!

Asaf Naftali

Great shopping experience I love it

Cari LeBlond

Really nice staff. Their senses of urgency weren't so much there. But they were very nice

geovanni espinal

The Pacific devision is great at helping put a home appliances PKG together on budget .

Terry's Reviews

This is a great store in this time of on-line shopping. They have kept up with the trends and have great prices. Bought a TV last week and the salesman was very up on the product. I'm a tech person and he did not tell me anything that was not true and did not put down any brand. Just explained the differences.

Amanda Nieves

The first employee I encountered was very rude and didn't help us at all. But the second kid was very helpful and he was a new employee. The new kid, that didn't even know exactly where everything was, was 100× more helpful then the experienced one was. I was very upset.

P G

Went in for one item and a question. I didn't quite get the answer I was hoping for but... Good advice non the less!

John Wallner

A very good place to shop for electrical desires and helpful staff.

Doublesixx X

Love the store, always my goto place.

Bob Deval

Does anybody work here? I called on a Wednesday to find out the availability of a product and was on hold for 30 mins and nobody picked up. I've been in the store on a Wednesday before and you can hear crickets, so where is everyone to answer the phone? Guess I'll order what I need from amazon. Best buy lost out on a very expensive tv purchase.

Mrs. Rosas

We just wanted to say thank you to James in computers! He was an amazing salesman, he displayed great customer service and was very knowledgeable towards the product he sold us. I hope Best Buy takes notice of his work! I think he could've sold us anything in the store that day. We had been in there 2x prior to pirchasing and no one had assisted us the way he did.

Dominic Sandoval

They don't carry my lap top power cords... Best buy doesn't carry but 3 types... It's best buy... Sad

Jim Prendergast

Great selection of everything. Fast check out. Lots of parking. All good.

Jayce U

Was great selection. Cept the curved monitor I bought. Had no power cord with it. So I just returned it. Went to Walmart. It came with the power cord . Heh.Good selection. Just... Missed that power cord.

Jeff Freitas

Good selection of products...staff is more than helpful....almost too helpful at times......but overall a good experience

SEOK JUN KIM

It seems like a place where nice and nice people work. In a pleasant place, you can watch various products and enjoy the service comfortably.

Cindy Hinckley

He was very helpful, and also we did not wait long Thank you

Flo *

Love this location. Always have a good time aside from when I go and people throw a fit over the policy. It sucks these poor folks have to deal with such jerks sometimes.

Hanna Shay

Very clean store & helpful staff

Marie Kay

I went to Best Buy looking for a microwave and an unlocked phone with international capabilities. I was helped by multiple staff members who left me a lot of time to think about the options they suggested to me. When I had questions or was ready to make a purchase, an employee was right the to answer my questions and help out. This is the best service I've received from any Best Buy I've ever been too. It was refreshing to have this level of customer service given the fact that 90% of my appliances and devices come from there.

Steve Sanders

Ordered online. Picked it up in the store an hour later. Smooth.

Eric Krauter

It sells gaming PC accessories. What's not to like???

Ashish Rakheja

This is the best best buy. Employees are friendly.

jason haberstroh

It's a best buy... the staff is decent.

Rob Viens

Good place for electronics, somewhat knowledgeable staff, but always SUPER LOUD!

Jan Ortiz

Fond all we needed for my grand daughter graduation party. We didn't spend all afternoon looking from store to store. Everyone had a great time. It was very nice! The Best Buy made it easy.

Deb Dionne

Food was great as always.

Kami

Down to earth staff. Quick service. Very helpful and with good knowledge of products

Mallika Rajasekaran

Good store with parking. I had ordered online and picked up from this store. No hassles...our order was ready.

Michael Reissner

Always has what I need. Very friendly and helpful employees.

Randy Nichols

If you are looking for a GREAT salesman for your next television, go see Bobby. He knows all there is to know about televisions by explaining all the details and differences. He never tried to upscale me, if fact he said "Don't buy something you don't need". He helped me determine what TV would be best for my needs and it wasn't the most most expensive set either. Not once did he try to pressure me into a sale. I hope this helps someone else find the right person to help make a good choice in buying a Television that makes them happy. Go see Bobby....

Marianne Ramsey

Bought a freezer . Best buy brand. Shopped around, this was by far the best desl. The Delivery schedule per the store was extremely poor. Actually. ..worse than poor.

Matthew Schultz

Amazing place for technology and appliances. Great customer service.

jeffrey joseph

Short lines, quick and responsive staff help make this place better than most other best buys

Liz Brendler Blackman

Excellent service ~ knowledgeable staff. I appreciate that!!

Zombie TeddyBear

Meh. Big box store as usual

Frank Coleman

Little known fact... Go to best buy, find the item on Amazon, make sure it's "sold by Amazon", and they will price match at the register. This way you get the Amazon price, and no wait. Have the page ready on your phone for them to see.

Brandy Allison

Love Chris ❤️

Ellison Brown III

Great service. Great prices. Got s few Xmas gifts for my wife, and daughter. Also, got a new iPhone screen protector. Can’t wait to share the gifts!!!

Kristoffer Shirah

Best Buy had what I was looking for. Didn't get pestered by any of their employees, which is a good thing. In, out and on my way quickly. 5 stars for a peaceful experience.

Jim Laird

Good sales, so as I service

Sheri Byington

Excellent customer service, thank you Orian!

jhinton hinton

Nice store decent prices

Stacy Hamer

Went in to buy a computer we had in mind and talked to a customer service rep that suggested us the Lenovo Yoga. We had bought what the service rep had suggested was a great computer. After a few months the computer stopped charging and then working at all. We hardly used it but two or three times a month. We had the computer just over a year when they informed us it needed an entirely new motherboard which would have cost us close to $700. We are incredibly disappointed with BestBuy and Lenovo.

Nicki Shije

Every single time I shop at Best Buy, it's always a great experience. Customer service reps are always so friendly and helpful. Never had an issue there.

Carolyn J Martin

The store has just about everything you need and the staff is great. Very helpful.

Serhii Havrylenko

Everything nice except questions "how can I help you?". I prefer other approach, when I will ask for help myself if will need it.

Ron Hinds

I can see why Best Buy is losing business to online sellers. The service is terrible. And the product selection is shrinking. I only go here as a last resort.

Jordan Zimmerman

This is a great best buy! They have really friendly staff and always have stuff in stock. I really like coming here.

Gary Dean

They had what I wanted at good prices.

Ryan

Terrible selection and prices on almost everything. I only go here if the item is needed immediately.

Louis Roy

The food was very good and the service was above average. The live band on a Saturday afternoon was great also.

Raider Featham

I love going to this store but I felt like I couldn't get 5 minutes to just look at stuff before 2 employees, one right after the other, came to see if I needed help finding anything. The same guy asked me 6 different times.... Just waned to look around. Ugh!

Charles Garcia

Terrible customer service, no one asks if you need any help they all stand around in little groups talking. Even a cashier named Kimberly didn't even bother to greet us, I guess we weren't white enough for that store. They need to train their employees better, worst experience ever.

Kellie Welch

I always go here when having issues with my phone or anything. They usually have the answers or can help. The only negative part was when we walked out the boy at the door stopped us to check our stuff after clearly watching us in the phone area.

Jeffrey Hunt

The staff is helpful and polite.

Magali A. Chretien

Everyone there is nice and knowledgeable about the products they sell. Associates even give options and honest reviews not just to make a sale. I always enjoy going to Best Buy.

Dale Atkins

I found Best Buy unhelpful, the man who supposedly was helping me was very distracted and impatient. They have a decent selection of appliances and perhaps my experience will be different next time.

Aaron Ramsey

Easy to navigate and they have a surprisingly bountiful amount of drone supplies.

Daril cabrera Plays

Great price and good product but bad delivery

Lanie Jowett

my boyfriend and I went in on Saturday looking to buy a new TV. Carter that works in the TV department was AMAZING!! He was extremely helpful and very knowledgeable. He gave us a lot of information on all different brands of TVs to ensure it was the best fit. I would highly recommend seeking Carter out for any TV help! Thank you!!

tragicaly happy

Employees are helpful, very chill place during the weekday. Have never had an issue with online order pickup which is how I mostly shop here.

James Brad Gardella

Fantastic experience with the purchase of new phones!

Donald Mendes

Replacing backup Camera on dodge ram 150 pickup. The guy was fantastic, very delightful guy, plus excellent workman ship. 100% satisfied with my new Camera installation. Work fantastic. Thanks Best Buy.

Ash Orn'ot

Favorite location, always clean and friendly. Best buy associates offer to assist me multiple times but I was enjoying browsing. Unfortunately once I did need help I had to wait a good 10 minutes. They offered to help load my car and anything else I needed.

Ken Conway

Typical Best Buy, they won’t leave you alone to browse around. I had at least 4 clerks insist on helping me. Very aggravating. Who decided this was a good way to run a retail business?? Nobody wants to be hassled just for browsing, it made me want to leave the store.

Andrew Kennedy

Mir was super knowledgeable and super helpful with my laptop purchase.

Jasmine Arabia

Great selection in electronics! Great prices! Love the open box deals.

Morgan Behnke

Bought apple headphones here and one of them stopped working, I was informed I’d have to drive all the way to the apple store in Reno for a new pair when I purchased them at this Best Buy. I wouldn’t feel comfortable buying anything here now ever again. Not good costumer service.

Mary Milici

The Secaucus location was amazing. Their custom service was outstanding! I went to the Woodland Park location and their customer service rep sent me on a wild goose chase and gave me wrong information....I left there frustrated and decided to go to another location. They need to retrain their manager!! I ended up going to Secaucus and was delighted with their understanding and professionalism! Thank you for a great experience Secaucus!!

Todd Wingert

This Best Buy is fairly clean. Staff is good to check up on you to see if they can help. Selection is ok but I wish there was more. Not a lot of software at the store.

Ruth Perea

Wow, employees were so helpful and friendly. Great store

Josh

Fast and efficient delivery. Love they use express post as standard. Happy with my iPad cover. They offer easy returns and are quick to respond to any questions. Can't fault this company and would highly recommend based on my experience. They have a broad range of electronics and appliances. It's always fun to browse around to see what's the latest gadgets

Michael Saro

I buy online and pick up here. I had to return a faulty printer lucky I purchased extended warranty so I picked out another and it was in and.out. A good experience.

lela todd

Not impressed with it. Used to have a lot more.

Daniel Longone

Best buy is ok they get the job done without added charges

Shirley Smith

I had issues trying to write a check, so weird. I like their products and service. But hate issues.

James Lane

Knowledgeable employees, not shoe salesman!

Agentsmith 2099

Very friendly staff and knowledgeable too! You can't beat there prices!

Tina Shah

Worst place to buy appliances from. Steer clear worst mgmt and customer service. Very unprofessional

C P

Great customer service, everyone is polite and willing to help.

Becky Wright

The experience was a bit short, the first clerk did not appear to what to help. Then he passed me to another associate who was very helpful and very caring. I understand that everyone has a bad so maybe next time the first clerk will have a better day.

David Haney

We went in knowing knowing what to look for in a new top loading washer. Found one on sale and made a purchase. Sales man was pleasent, not pushy. In and out!

helen teeples

My favorite Best Buy store.

Margaret Hayter

The sales people seem to know their inventory and can make spot on suggestions. Don't wander around aimlessly, just ask for help. My only complaint (and the reason that I don't like to shop there) is the music that they play constantly. For that reason I try to get in and out as quickly as I can. I don't stop to browse.

Jenny H

Good selection of computers, smallish selection of Home appliances end it may be just me but I tend to experience somewhat lackluster customer service. I know there are people who love Best buy so please take this review with a grain of salt dot-dot. I just have never had a great or even very good customer service experience there

Larry Wyant

Great place and real helpful people.

Aesir Woden

It's Best Buy. Better than ordering thru Amazonk... 4 stars because of the semi knowledgeable staff. Stay away from Chris in the computer dept. If he doesn't have the actual product you need in stock - he'll substitute a different one and then tell you it's the same. Most of my experiences are decent here - but buyer beware.

T- ilex

Geek squad is better at Legends shopping location.

Kylee Locke

Always people ready to help and paying attention.good job doing your jobs

rudy rissone

It's nice, but people know there product. Even if a class room.

Bion Towne

Went here to replace my wife's cell phone. We were in and out in under 45 minutes with a new phone all setup and info from the old phone transferred. Not bad

John Leinweber

Helpful and knowledgeable staff. I have purchased online picked up in store, purchased in store and returned items for refund to purchase upgrade item. All services great. I witnessed an individual somewhat frustrated having to pay a restocking fee for a returned item. As far as I was concerned, I was well aware of the policy and it is very normal across the board with most electronic retailers. I returned my item within 15 days, unopened, and therefore no restocking fee.

Lisa Pilling

The customer service reps were very friendly & helpful. They didn't have the particular item I was looking for in stock so it was a bust for me.

pasiboi 22

Yes, good place 5/5

Aricka Maples

Taylor was very kind and helped us out with finding end game.

Niraj Chaurasia

Conveniently located store with super friendly staffs. I usually order online for store pickups and my orders are processed very quickly at this store. There is plenty of parking available as well.

Janet Vehemente

Cooper was very helpful. He explained all that was done in a simple way that I could understand. I would highly recommend The Geek squad from Best Buy to everyone I know. Thank u Cooper and the other fellow that took care of my Tablet on Monday.

Gabriella Pinto

Sales person super helpful, answered all my questions, I was buying a laptop, don't know anything about them but he make the experience very stressless.

Brian Q

5 stars given specifically because of Ben in the camera section of the store on 12/28/18. He was very knowledgeable, friendly, helpful, polite and professional. It was a pleasure shopping there because of his interpersonal skills and knowledge of the products. Thanks, Ben!

Timothy M

The staff is always helpful, much better than a lot of others that I have been to.

Ira Wing

I had a great experience at this Best Buy. I need to pick up a couple of Roku televisions for my new place here in Reno, and the staff was helpful and gave me good information to make my choices. I needed to return the two sound bars that I bought for the televisions which were inadequate for my needs. I kind of dropped the ball on this but they did allow me to return it for store credit even though it was outside of their return policy; thanks Best Buy I appreciate it. I’ll be back to spend the rest!

Lisa Carney

Austin in cell phones was amazing! He made the usual tedious task of purchasing a new phone and the transferring of data a relatively quick and easy process! Thank you, Austin!

Sonia Rich-Mazzeo

The staff was very helpful.

CC Hunt

Generally a good experience for small purchases. I haven't bought anything more expensive than a vacuum cleaner here.

Dave Bomba

Good service pretty knolegable ended up buying a Bose Bluetooth speaker instead of a jbl

Dmitry Kreslavskiy

What a great store with a good service! We came in to look for an older style phone, the customer service representative spent a lot of time on us, we went through a couple phones, didn't really like anything available. The rep gave us some very useful advice how to solve the problem even though it didn't involve us buying anything from the store. This was so nice, especially given how much effort he spent on us already.

Jerry Eichel

Nice store lots of great stuff

Kurtiss Gainey

Great deals on appliances

Craig Bloxham

Best place to get a phone !!!

SAURABH SINGH

The person helping us out was very polite and patient. The store itself seems well maintained

Marta Karell

Very knowledgeable sales person

Pablo Acevedo

The absolute worst place to go to buy electronics if you don't truly know what to get already as they will lie to make a sale and most of the info they get is through their phone and from the exact same page you would visit for the products, they tried to sell me a tablet where the specifications were at least 5 years old but the price was up to date as 400$ as if I was buying the newest android tablet........talk about commissions

Robi A

Wasn't impressed at this visit. The merchandise was very messed up on the sales floor, and no sales person was available for questions. Finally I asked the front cashier, who vaguely directed me, but I couldn't find the product anyway. After some time hunting and no success, I left disappointed.

lynne fortin

Chuck? in tvs was awesome

Robert Keller

Not bad overall, they didn't have the exact tablet model I wanted in stock but did have a demo so I could check it out before ordering on Amazon

Elise Weatherly

They do a good job at this location. The employees at the Geek Squad are VERY helpful.

Semistock 77

Quick helpful and found exactly what was needed

Joe Heil

fast friendly service and atmosphere

Tom Walton

They didn't have what I wanted but they showed me I could get it on their website more convenient like that

meredith diaz

Good, one product was not in stock having it shipped

mad zax

Stopped by New year's Eve at 11 am , short on staff, short on inventory, not the usual Best Buy I am accustomed to. I understand it is after a major holiday and will have to just try them again in a few weeks. Maybe everything is just going on line and the store front model is no longer working. They didn't even have batteries I needed. A little disappointing but the local Target had what I needed

Randy Unruh

Love the electronics selection, and always have a lot of employees to help with questions.

Frank Bradley

Great Prices Knowledgeable Staff

Chris Faith

Best Buy is the best place to get the best electronics. The employees are respectful and very kind full. I love going to Best Buy from Secaucus, Jersey City doesn't matter what type of location I love Best Buy. I go to Best Buy not just only by myself or with my friends or family. I just hope Best Buy stays in business till the end of time.

Jomar Negron

Everytime I go into this place I feel thankful that It's still around. Anytime I want to see or use an electronic, I visit best buy to give it a test run or get more information. Usually I end up walking the entire store checking our every department. An enjoyable experience nonetheless.

Maria Rodriguez

They always make you feel welcomed and very helpful.

jose cruz

Vey convenient and always well stocked and clean

Brent Baumgartner

Staff is knowledgeable and helpful.

Donna Dory

Really cool store.

Steve Gross

The best overall experience buying electronics

Sezgin Akçelik

Helpful staff and quick solution

Gary Walters

The 2 young ladies who helped us were super helpful, kind and compassionate and I would recommend the store just because how the kind serves

James Dawes

Good store has every thing you need and more.. Staff is very knowledgeable and courteous.. Little pricey on some items but have good return policy and warranties..emoswa!!!

Dustin Phelan

Standard Best Buy, peeps greeted, peeps asked to help. Their movie selection has shrank considerably unfortunately, as it's what I purchase most from them. One of the cases was cracked and I didn't notice until I got home. I live an hour away so it's more hassle to exchange it then keep it.

Eric Fela

This best buy dosent have much of a selection

Steve .Funicella

Got a great deal on a new Yamaha receiver open box and save $200 on it.

Deb St

They were awesome! Geek Squad had my PC fixed same day and for a fair price!

Gonzalo Pizarro

Its ok... fast attention

Melisa Cervantes

Best best buy in Reno . Better service and very helpful and kind staff.

Mayble Bailey

Friendly and helpful as usual.

Nightmare

Service is always good and is always there to help when needed I would recommend to go her than any other electronic store because they are always here to help.

Micah Morin

Always a pleasure to visit this store. Best so in Sparks/Reno. Customer service there is also tops! Very clean and organized.

Derek Gaters

Much better visit this time. Went to the mobile dept and clerk was very helpful and knowledgeable. Had visited there 2 weeks earlier and was very dissatisfied

Ricardo Camacho

Everyone at the store was very helpful had no problem finding what I needed and got out of there quick will definitely visit if I need to

Donna Egelston

Said they could set up my new phone from Virgin mobile. They could not, had I known that I would not have bought my phone there. They lied.

Andrew Lt.ladder

Tech gals and guys are awesome.

Mike Faulhaber

Best Buy is always a "hit or miss" experience for me. Sometimes I happen across the right salesperson who knows all the answers, is helpful and informative, and makes the shopping experience a good one. Other times, however, the opposite happens and I leave the store wondering why the store has a sales team at all if I am simply going to be told to "Google it and see." Sometimes good service, sometimes not so much. I once purchased wireless earbuds and the salesperson was awesome! Totally knew everything I needed to make the best choice. I once purchased two new computer monitors and stood there for about an hour (alone). I had to find a salesperson and I asked a question about screen refresh rates. Sadly, I think the heated debate about the latest GoT episode was too much and the reply was for me to Google it. Oh well. By the way [employee name withheld], dragons aren't real and yes, this is the last season of GoT.

Albert Barron

The person helping me was awesome, focused, and sincere.

Luca Logan

I like the options the staff at the phone counter were very friendly and helpful

Michelle Keener

Good service

Donald T

Always clean but they seem to lack variety in what they stock. I never leave needing what I stopped by for.

Donna Goodrich

Very helpful service. Knowledgeable.

Brianna Belley

I can't even believe the good reviews this place has. I brought my laptop here from UNH to hopefully get a better deal fixing it, but could barely get anyone's attention because they were all sitting on their phones talking to each other. Eventually, they told me there was nothing I could do about it that wouldn't cost big bucks. Anyways, I saw something I needed in one of their front displays and decided to give them another chance. I absolutely could not believe the young ladies, probably the same age as me, using their PHONES while checking out customers!!! What planet are we living on?! When I worked retail, phones stayed in lockers/cars or we would get written up! The line was not moving, and no one seemed to be coming over to help these preoccupied girls. One employee was walking around, looking in our direction, but he never came over. Had to put the stuff down and leave because I could not believe their management wasn't addressing the line OR the ladies on their phones. Three strikes, never coming back.

A Carvajal

Geek Squad, you are still five star for me. Professional down to earth people.

Chantay Robinson

One of the best places to go to for all your electronic needs

Steve Erin

I love this place! Everyone is always so friendly and helpful. They've seriously got the best customer service around.

stephani sifuentes

Always quick service, love to shop online and pickup

Stuart Williams

Great store! It has everything electronic, movies, and appliances too.

Jay Shok

Nice people but they did not have a protective case or glass for my Note 8 or a protective glass for my Galaxy watch but they had a ton of iPhone stuff

Cody Mason

Very well set up easily visible signs help to make finding things easy

Oscar Vargas

I picked up what I ordered, no issues...

Daniel Kuhnley

The staff was friendly and helpful. I purchased a TV console and had it shipped directly to my house. Unfortunately, it arrived damaged. Best Buy made the return simple though.

Mrs. Review

My husband goes to this store at least once a week. He asks a lot of questions about the products that we want to buy and the sales people never seem bothered and are always well informed about their products. They are extremely knowledgeable and always above and beyond helpful. They always take good care of us.

Adrienne Rivera

Ordered online. They make it easy to just run in and pick up your order. I know that to some people, it is just a job, but the person who helped us seemed completely uninterested in being there. No eye contact, a lot of mumbling, no smile no real interaction at all. Fortunately, all that was really needed was a quick scan of the bar code, finding the package and then handing it over. Great process. I guess you don't have to be friendly for that.

12pepeyu .

The best electronic store in town.....

Ryan Daggett

Great warranty programs

Will O'Connell

Stuck up staff but cool electronics

Serge M

Helpful and friendly pros. Installed the remote start system on 2010 Toyota highlander in aprox. 2hrs.

Carolina Trejo

Nice store, police security made you think the area or store was not secured enough . Had what we wanted although young lady at customer service kept us at desk for 15 long minutes confused about transaction and I couldn't address her by name because the wore NO name badge ...poor customer service

Vallory Bozeman

Live this best buy in sparks!!! Very clean and awesome service!

Corey Burns

One of the last places you can go to get all your electronic needs. Staff was attentive and friendly, prices were reasonable and financing was painless to apply for.

Misumi Kaminari

I bought a monitor, the wrong one. Customer service was quick and i got my refund same 10 minutes.

Robert Rebollido

The employees are very helpful

Caskey Hill

I dropped off my laptop for a data transfer with my power cord. When I came back to get my old laptop and my new one they told me they couldn't do a data transfer cause they couldn't turn it on. So when I asked for my power cord back they could not provide it. Then tried to imply I didn't drop it off. After I got upset and told them I did drop it off and it's not my fault they lost my cord and I demanded my cord back. They somehow lost my power cord. And the ENTIRE store seemed not to have any other power cords to match mine. So now i ask myself did Geek Squad even try to fix my computer? They say they did but can't even provide me my power cord, that seems to be the only 1 in the whole store that can turn it on. I feel I got screwed out of a service and a power cord that has now made my other laptop obsolete. Even the general manager Todd got involved and can't find the cord. Thanks for nothing Geek Squad and Best Buy.

Thien Nguyen

Love this place..got my new s10+ with an awesome deal...the mobile department knew what they were doing and helped me complete my transfer data from my old phone to new phone..awesome jobs

Tristan Price

Nice to be able to get things locally, and they will match prices so it makes component shopping easy

MII Installer

Ordered o nbn line for puck up. They had great fast service and best price.

Shawn MacDonald

Great place for tech... Extra warranty on printers is DEFINITELY worth it.

Richard Shackley

Helped right away at the door. Found what we were looking for and scheduled installation within 10 minutes. Great service.

Phil Rodriguez

A huge variety on everything! Great prices!

ray salazar

Went to best buy to get the new queen movie soundtrack on vinyl and somehow they dint have it, went to wal mart and the did have it, best buy is pretty rare when they let me down

Tarie Wilson

The Best Buy is pretty fantastic that usually have what you want the issue is it said I was able to get it at Amazon for an exceedingly less amount

Narcisa Moran

Good Store with few varieties

Dave Fox

A pretty average Best Buy, which can be said for Best Buy as a whole... average. But they had what I wanted, so it's hard to complain too much.

Patricia Blackwell

Walked in was helped right away. Have been there twice recently and they have been out of the popular colors, so we made do. Very knowledgeable Mike was great.

R M

Great to shop if you know what you are looking for, always check for open box opportunities, you will love to pay less ...

Rania Maarek

I buy a used iPhone with very good price and with help of the staff of the Best Buy whose was very polite and professional.

Alyssa Hsiang

Very horrible service by this Best Buy's Geek Squad. I scheduled a IPhone battery replacement for Sunday, and when I arrived they said they couldn't help me because the only person who could do the replacement was out sick. Not a problem, I rescheduled for Tuesday, and when I went in they said that the person who could do the replacement had to go home early because he was sick. By this point I was wondering why they only have one person that is able to do battery replacements, but once again said not a problem and rescheduled for another day. Finally the guy who could do the battery replacement was in and they could get the process started. I was asked a couple of questions regarding my phone and battery usage and all was fine until I said I had a screen replacement that was not with Apple, and they suddenly told me that they couldn't do the service because the screen is not an Apple screen, and that if they put in the battery with a non-Apple screen my phone would fry. They also kept blaming my battery degradation on my screen replacement which I know is not an issue because I had the screen replaced a year ago with no problems. My phone's is battery is 3 years old it's bound to be degraded. Absolutely horrendous service, if they would've just gotten the questionnaire/diagnostics portion done the first day I wouldn't have had to go in three times just to be told they can't fix my phone. Or more communication about their only battery replacement guy being out so I wouldn't have to drive there just to be told there's no one able to do the replacement. I'm not upset they couldn't fix my phone due to it having non-Apple hardware, it's upsetting to have known I could have saved my time if they had better communication with their customers. The only thing this Best Buy Geek Squad did right was to refer me to NH IPhone Repair, who replaced the battery within 15 minutes and no my phone did not fry.

Ravikiran Yerabolu

Great price match policy

Jamie Russo

Store is fine. Don't try calling them it took 97 min to get someone to pick up the phone!!!!

Kelley Lamb

I wish they still had a good music selection

Alex Sierra

I was very disappointed because I was never approached once by any employees. I wanted to buy a sound bar and wanted information. I was standing next to an older woman she was approached 4 time. I waited 45 minutes. I walked in with 900.00 and walked out with 900.00. This isn't the first or 4th time that has happened. I don't know why I think it will be better. I don't usually give bad reviews but I couldn't help myself this time.

Brian Michalski

Pretty standard Best Buy. Not located in a mall or huge shopping center so it's not usually too crowded. Good for a fast electronic fix when Amazon is too slow and you don't need the full Microcenter experience.

Nathan Stieg

Shopping online with dedicated in store pickup spots up front is simple and quick.

Rosie Zamora

Aaron H. is the bomb! We only buy from him. We always make sure he is the one to help us. He's knows his stuff. From Kitchen appliances to TVs. Thank you A-Aron!

Rene Brenes

The facility is very big, but the service can improve a bit. Location is great though. The return service is very easy and fast.

Brandon Deane

This store needs some serious work when it comes to customer service. Dealt with "Jake" monotone, condescending and sarcastic with myself and all customers I witnessed him work with (long line at customer service). Instead of a "I can help you with that attitude" its was a "stare blankly and make everything difficult attitude". I understand its a busy store, but a smile and a polite attitude go a LONG way when your working at the "customer service" desk.

Michael Hrubienski

Really good place and alsome customer service

Tim Hargrove

Always perfect service! Been shopping there for years, they always back there products with excellent service and stand behind it 100%. Price matching is always met.

Robert Loch

It's best buy. Lots to look at. Some good deals. Mostly overpriced, outside of that.

David Armijo

Excellent customer service regardless of who you are working

الدكتور للهواتف

Best Buy is the best place for for men

Wil Noble

Racist. That's all I can say. I have never been treated so bad

Sarah Deal

Called ahead to verify they had the phone I wanted, talked with a very nice sales lady who verified they had the phone I wanted, so I took the detour on my way through New Hampshire. I get inside the store, they imediately start trying to sell me on changing providers. Then they finally go to get the phone, and they do not have it in stock. Apparently "the other store answers our phones because we're so busy" and nobody bothers to mention this or ask which store you are checking has an item.

ishi Joshi

Staff lied to us about an discount

Mario Vega

local best buy did not have what i was looking for. i was looking for help inperson since i can not get anywhere on the phone line with their help. i was promised a gift card for the inconvenience of a tv set that was not delivered to me on time for christmas 2018. this is March 2019 and i still waiting for the $25.00 gift card that it was promised to me. I Picked the tv set from the store. some one lied to me from 1800 number best buy.

Omar Waite

Huge, Best Buy went there to pick a movie I ordered on line on my way to NYC, I ordered using the Best Buy app and when I arrived from Marlyand at this store 3.5 hours later my movie was not there. Apparently they weren't in stock the store did not call even though they had my number. The one saving grace was that employee who was handling store pick-up took the time to call 4 different stores in NYC and NJ surrounding area trying to find it for me which took a considerable amount of time otherwise I would've have given this store a 1 or 2 stars for failure to communicate.

Jeffrey Becker

It's been a while but I finally found something I needed at Best buy. Staff was patient and helpful

Joseph DeRosa

Great store. Stocked well. Prices average. Great service.

Roger Carleton

Not as good as it used to be, no pc games, dvd and cd selection is bad, very few boxsets

david grant

It has awesome customer service easily accessible products and a very friendly environment

Katie Manning

Very well- informed.

PASCUAL PINEDA

The best customer service I had in a long time, the geek squad

B.F. Maine

Hard to find help. I wandered around clearly looking for something for ten minutes before I had to interrupt two employees who were chatting about video games in the phone section. I recently moved from an iPhone to a Pixel and was looking for a speck case. They had a small end cap with Google's fabric case and the wireless charger and then hundreds of cases for Apple, Samsung, and other brands. There have been articles about how the Pixel is the fastest growing phone, so it surprised me that they had so little. I ended up going to Verizon, who had a much bigger selection. I have had okay luck and experiences at this Best Buy in the past, but this was not one of them. Update: I ended up purchasing a fabric case and returned it after buying a case at Verizon. The person that did the return was rude and very unfriendly.

Marilyn Bennett

Within 1 minute I had 3 employees helping me and I had all I needed within 5 minutes. Most excellent customer service!

Eric Iholts

I have always had a great experience at this best buy and get a lot of great deals and I trust their products more than other retailers. I have gone to this Best Buy for years now and the staff is always friendly and willing to help. I always feel confident that I can find a great deal and if not I can enjoy browsing and looking forward to a sale.

Darlene King

Always fun to look around. Staff is right there to assist you if you need it. They are knowledgeable and friendly.

Donat ST. LAURENT

Best buy jumped to five stars. I continue to go and shop at B/B. Price and tech service excellent. The stores r always full of buyers and it does get very exciting.

Gary Johnson

Danny is a great agent and you must go there buy the annual computer programming

Teesha Graf

This is the only Best Buy I will shop at. I have purchased a tv, iPad, UE Boom, Apple Bluetooth headphones, Apple watches, sound bar and sub, and more. I am very grateful for the absolute outstanding customer service everyone there has provided. I had a problem with a purchase of a Bose sound bar/sub and had it quickly resolved! Thanks GM and Sully!!!!

Pepé N

I went in for the first time in maybe 2 years, everything looked great, definitely looked like I was at brand new store.

James Beswick

I'm impressed with how Best Buy has renovated the stores in response to the online threat - this one is no exception and it's a good place to check out all the latest consumer tech. The staff have always been knowledgeable and friendly without overselling. This location has plenty of inventory so has always had whatever I've needed.

Jun Ming Lee

Great place with excellent customer service.

Gordon MacDiarmid

Helpful folks but high priced. Not ridiculous but high.

Dave Williamson

Very helpful spies personnel.

Brian M

This place is a hit or miss. When they are good, they are top notch. My biggest gripe about this place is the lack of motivation. It seems that the people there have heard it all. I only do the pickup option, as I have zero luck with sales floor employees. Now the pick up side is being left with one person to manage, in addition to customer service returns.

Nachiket Anklesaria

Good place to check out and buy electronics The also match. Price with some other stores

Gorrila Bryan

The employees are very attentive and ready to always help. I lime that

Dak Shah

I had bought an appliance from Best buy in Secaucus about a week ago with delivery to be on on 7/13/19 between 8am to 12pm window. ITEM WAS NOT DELIVERED & no one ever called about the STATUS. I ended going back to Best buy location to complain to the manager, Tashia and see offered no help. Not even to call their "3rd Part" delivery service to find the status or to negate the delivery charges. I asked for full refund and she said can't do it at this time since it is in transit. What good is her role as manager if she cannot put that in the system. Mind you before going to the bestbuy, I had called the store multiple times but no one picked up and when I got to the store, it was mainly empty with only 2 or 3 customers and the employee on the floor were talking to each other. Cannot understand this. CORPORATE NEEDS TO TAKE PROPER ACTION AGAINST THIS BESTBUY STORE ASAP. BECAUSE OF THIS, I HAVE DECIDED TO CANCEL THE ORDER AND NEVER TO BUY AT BESTBUY . IF CORPORATE REALLY CARES THEN THEY SHOULD REACH OUT.

Dave Houck

Great location. I found the wireless earbuds I wanted at a great price!

Jeroen Bijl

Awesome service by Ed.

Darryl Kelly

Great place to go and see the latest electronics.

Amber Cyr

Spoke on the phone with someone that said they would price match and they won’t. They said they just stopped price matching with B&H even though this was only hours after I spoke to a Best Buy person on the phone.