Reviews of Computer Guys Inc (Computer Repair)

Mike Weaver

I had them build me a custom pc they worked with me, and my budget. I couldn't be happier, of how it turned out.

Aleea

My experience with Computer Guys has been nothing but terrific. From office personnel to Joseph, who worked on it in the back, I couldn't ask for better treatment, service, price. 5 Stars all the way!

BlueSaberWulf

Very respectful they are nice and get it done quick

Aaron R

Highly recommend! Super nice, super helpful! I brought my tower in and gave them a rundown of what was going on with it. They treated me with the utmost respect and talked to me very comfortably - not dumbing down any kind of tech talk. The tech (James?) called me back in just a few hours with a diagnosis, then touched base again once he had the system up and running and gave options of how to wrap it up - e.g, re-install Windows or not and on which drive. The office itself is even very professional feeling, and with a clean, mature atmosphere. It may seem like a standard thing, but not compared to other shops in town...

T Ferris

Dropped off our iMac with a hard drive failure. Serviced, recovered data, loaded everything back and completed work in less than 24 hours. Writing this Review from my newly serviced iMac. As we all know computers can be tricky to diagnose and repair but these folks do the the best they can and in our case the service tech did a fantastic job. Thanks guys, appreciate the quick turn around. FYI - make sure to back up your computer regularly, it helps the service tech recover all of your data quickly and saves you time & money.

James Richards

Called about Spy/Mal ware, the representative was very friendly, walked me through it and was not in a hurry with me. In my case I do not even need to use their service he told me, I can fix it with a simple software, but if that day comes I will definitely be calling these guys.

Louis Fleming

These guys are super helpful and super knowledgeable. Gave me great info and options for a repair on a MacBook battery that they couldn’t perform themselves. Highly recommend this place for any computer issues.

Ethan Skalsky

sold me a non-functioning SATA cable, for how many computer repair places there are in Missoula you can definitely do better

Wade Everett

Very pleased with the service and price. A+

Tee Dee

Not very knowledgeable. Very pricey & all about getting that last dollar out b of your wallet. Once they have your money don't expect ANY service

Nikol Stirling

The guy was professional and helpful. He transferred data from my Dad's old computer to his new one with no problems. That was great. With my computer, which had recently crashed, he told me it was unfixable and didn’t charge me for working on it. I took it somewhere else and they were able to recover my data so I was able to transfer it to a new computer. I just wonder how knowledgeable he is after telling me I couldn’t recover my data.

Roxane Rinard

My laptop quit responding to any input. The Computer Guys were able to help diagnose the issue and give me an estimate within a few hours.

Damaris Gemmer

I sent my Macbook in for a broken screen, which took over TWO MONTHS to fix, with very few updates, leaving me to wonder if my computer was being stolen. Meanwhile, the repairman promised me his work would "basically be a freebie"--if you call over $100 a freebie. Then, when it finally was fixed, they forgot to install the webcam. Computer Guys is a flunk; if you want quality, affordable, and timely service, this place is definitely not right for you! I would go straight to the manufacturer, or basically any other repair shop, before I would ever go back to the Computer Guys.

Don Odom

I have used these "Guys" several times. Very helpful. I will continue to use them!

Rachel Hammer

Absolutely amazing. Husband brought in desktop and laptop, issues were fixed, with suggestions and comparisons for hardware upgrades. When my husband picked the items up, the desktop tower was cleaned, screws replaced for a nicer uniform look. Cleaned products, cheap reliable prices, high end hardware quickly installed. No issues whatsoever, very pleased with the results

Toddy Perryman

Thanks for the clean up on my computer. It's working soooo much better.

4 The Vlog

WOW!! Absolutely fantastic customer service! The owner Joe was extremely knowledgeable about my situation! I accidentally deleted the operating system from my computer and he quickly walked me through the steps to recover it. My business relies on my computer and Joe gave it life again! WOULD HIGHLY RECCOMEND!!! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

Lorrie Brown

I dropped off two laptops that ended up being unrepairable. When I went to pay the bill, they had charges for recycling on the bill. I told them I didn't want the laptops recycled, I wanted to keep them. They removed the charges but when I got home, I discovered the usuable components had been removed from the computers.

Beth Cole

We had a great experience! Joe was helpful and extremely knowledgeable. He was patient, thorough and responsive, explaining everything clearly. He diagnosed the problem with our computer and fixed it immediately. Great customer service - I highly recommend using Computer Guys!

Greg Strandberg

I took my computer to this place on a Tuesday. A week later on a Wednesday I called them. They told me that they had not done anything and that 4 people were ahead of me. I told them I'd be picking up my computer and taking it to someone else. They called me back 30 minutes later to tell me that they could fix it. The service seemed fine and I agreed to order some new parts. The computer was to work so I took it home. It did not work when I got home and I had to take it back. Overall, I will not be using this business again and I would encourage you not to either. Update: They said it would take a week to get my parts, but it took 2 weeks. When I got the computer back they'd scratched my screen. I was charged $155 for this experience.

Val Rayevich

SO FRUSTRATED right now and want to warn people! Our business computer died so we took it to Computer Guys in Missoula, MT. After one week they finally looked at it and a few days later told us the hard drive was failing. I was told they could order a new computer for me with the features I wanted or I could get one on my own. I spoke with Joe Swanson, THE OWNER, for a long time about what we needed and pricing, then put a down payment on the new computer and he ordered it. It took 4 days to arrive, then we finally got it back Friday afternoon and realized he ordered THE WRONG COMPUTER!!! He was conveniently gone already on Friday when we realized this, so I left a message for him to call me Monday morning. He never called, so I called him. He did not apologize and got very defensive right away, even though we had been without a computer for 3 weeks at this point due to their mess up! He did not offer to help get the situation solved and completely misrepresented what he had said the day I ordered it. We immediately purchased a new computer from Costco with ALL the features Joe said were no longer standard on computers and had Computer Guys put our information on it, for which they charged an additional fee! DO NOT GO TO COMPUTER GUYS!!!!

Amber Moon

I’ve honestly had such an amazing experience with the owner and would be more than happy to call them any time I have any questions or issues with my Mac. They are definitely my go to place. It’s nice to know there are still helpful and honest companies out there.

Andrea Duke

If you are having any problems with your computer take it here to Computer Guys of Missoula, MT. Extremely nice and very helpful with the whole process no matter what your computer problem may be. Very competitive pricing which is thoroughly explained from beginning to end and what charges will cover. They differ on how much time they take on computers but I turned in my MacBook Pro in the morning and got it back that same evening. I could not be happier with the service and I am now writing this review with my newly repaired MacBook!

Dean Phillips

Great customer service and communication. If you want to know what is going on with your computer when getting worked on, they communicate the process very well. Less than 48 hour turn around time and let you know when it's done so you can be back up and running as soon as possible. Fair prices.

Austin Hawks

No complaints. Guys were chill and did a solid pro job. I will if change if my opinion changes

Destiny Freak

doesn't test their products before selling them... did someone say unethical?

Erin Reed

I brought my external drive in to recover old photos and documents. The employee did a very poor job explaining to me how to follow his process of recovery when I was picking up the computer (he left instructions with the front staff only), which then required the receptionist to go to the backroom to ask him questions three times. Reluctantly he eventually came to the front to explain and when I asked him to show me how to recover the items, he said it actually probably couldn't be done. I left distraught and frustrated thinking I had lost years of sentimental family photos and important documents. I was disappointed in the customer service. However, when I returned home, I played with the external drive and backup disc a bit under supervision of a Mac user, and I was able to recover ALL of the data myself. I was extremely disappointed in the overall process at Computer Guys.