Reviews of Apple Rosedale Center (Computer Repair)

negative master 778

The person that help me was great

A-1 Maintenance Service Company

Not my favorite place go here unless I have to.. Unless your there to buy computer very uninformative especially if it's not their option. The wait is long, and if they fix anything plan on paying 200.00 and up if it is not under warranty, and if it is older model apple computer they will not fix it at all.

Trandy Blue

My son and I went to Apple yesterday to trade in a 6s for a X. On the way there I told him to be prepared to wait a while. We got there and I greeted the greeter and he said there is one person in front of us. We went over to the X’s to wait and not even 3 minutes later Matt M. Was asking us what we needed. He was friendly but got right down to business. He took our 6s back for a decent trade in and someone ran out from the back room a few minutes later with the new phone we wanted. The whole process took 15-20 minuets and while we were filling out paperwork and such Matt M. found out my son was interested in sports so he made wonderful conversation with him about that. I was prepared for waiting and nonsense.. nothing could have been further from the truth. Completely professional, timely, and when we left we almost felt like we made a new friend. Wtg Apple!

Calvin cain-ikeda

I own a 27” iMac with the retina 5k display that was randomly shutting off for the past 2 years and Apple couldn’t solve the problem for me after taking it to the “genius bar” about 5x (lost count) over the course of my ownership. I ended up taking it to the Rosedale location and worked with Patrick who was professional, courteous and resolved the problem in a very timely manner. Thanks again.

brian poland

Brought my laptop in and even though it was old I wanted to see if it still worked. I got the guy to put it on a charger but after about 2 minutes he was rushing me out if the store. This staff overall is a bunch of spoiled babies and r to cool to give real Customer service. Add that to the rediculous prices - apple is garbage and this store is even more garbage

Lisa Jernell

I go to store on Tues (low traffic days) am told I need to wait 4 hrs to get help; when I try to schedule a genius bar reservation online at home, it won't let me do so.....they would like to chat but I'm not under warranty any longer. How do I get help?

Dadee Saye, Sr

Nice area. I bought my latest iPhone XR from there. The staff at the Apple’s store are so nice

Mike Arline

Recieved Help right away!!!..on a Saturday...

Jeff Pounds

Had a 1025 appointment, sat until 1050. Went up and asked what was up and woman said I was “lost” in the queue. Told I was next, sat again , left after 5-10 minutes.

Christopher Pichner

Great place to purchase and repair Apple products. Also a great place to find hipsters and over pay for cables :)

Todd Lee Gilbert

We were greeted right away and saw a technician within a few minutes. They did the diagnostic and had a decision quickly. Our backup to the cloud took forever but that was not their fault. Very friendly knowledgeable staff. Would be 5 stars if Apple wasn't soo expensive.

Carlton Schaps

They used to be overly helpful but now they ignore you. You get an Apple store appointment but it turns into an appointment to be ignored.

Jobany Pinales

Terrible experience!!! Waited 1.5 hrs for someone to take my info and not fix the problem.. Spent over $600 on a 1 pair of head phones, spent over 4,000 with apple to have someone tell me about protocol on some month old headphones. All I wanted was an exchange!! Worse experience ever!!

Carolina Sanchez

Very knowledgeable staff there.

Sarah Schuler

This store made me lose faith in Apple products. I consistently would wait 30+ min for genius bar even though I had made appointments days ahead of time. Once I was seen the customer service was good, but they shouldn't promise appointments if they can't keep up with them.

Ashley Knuth

Always fast and great customer service.

Heather Harrison

SCAMMERS: I and my husband both took in our iphones to the apple store (iphoe6s and iphone6) to have the battery replaced. After a 50min wait, and then a 90 min repair time. We got our phones back. They had the same battery remaining as when we took them ion mine was at ~10%, my husband's was at ~40%. When we got them back. Mine was at 7% and my husband's was at 37%. I think all they did was reset the maximum capacity. We have seen no difference in life of battery and believe apple just took our money and did nothing. Can't prove it, but it is really, really, really suspicious. Go somewhere else! WOULD NOT RECOMMEND!!!!

Jordan Snodgrass

What an absolute cluster f#@! of a store. None of the staff seemed to know what was going on, and the ones that did help you didn't know how to operate their own equipment.

Reviews Reviews

I dealt with a person who claims she was the “manager” Zoey and she was HORRIBLE. She provided the WORST customer service and was just plain RUDE. No way to treat a customers who spends thousands on Apple products. Instead of helping us, she referred us to call 800# —- instead of putting us on the waiting list. Her objective was not customer service but to get the customer out of the store and get help elsewhere. Here we had planned on buying the new phone but because of how Zoey treated us, we left and will not buy another Apple product. If she is the “manager” you need to get new management as the reviews at this store speaks volumes as to how you treat customers.

Beauty With Brianna

This store smells so bad lol no idea why but it’s so gross

David S

Always crowded with a wait for the Genius Bar. Staff is friendly and knowledgeable. I took my daughter’s Beats earphones in for warranty repair. I waited about an hour for a walk-in appointment. The earphones were sent in for repair. I received the them back about 10 days later with a note saying the serial number on the work order did not match the serial number on earphones. Sure enough a typo. Honest mistake. Went back a second time. Waited about fifteen minutes for a walk-in appointment because it was a second trip for the same issue. I got an apology for the inconvenience and the earphones were sent for repair again. About 10 days later, the earphones were returned again with the same message. This time, however, the serial number on the work order and earphones matched. Went to the store a third time, waited only a few minutes before getting help. And, I got another apology. Instead of sending the earphones in they replaced them at the store. Thank you, Apple, for doing the right thing.

Mary Ells

Just recently I had a very enjoyable experience on both 2/11 and 2/13. Everyone I talked to or helped me with my iPhone issues was absolutely wonderful and very knowledgeable. Whoever does the hiring has hired people with great people skills who took the time to make you feel comfortable during you visit. I read some of the negative reviews and I think these are people no one could please. I feel very fortunate to have a great apple store in this area. Thank you!!

Ralph Jenson

My go-to Apple store. Technically uptown is slightly closer. But no fighting for parking at Rosedale. Friendly staff has always treated me well. Willing to listen and seem to understand. Appointments can be tough sometimes. But I'm sure that's true at all of them.

Bob Homan

I was having trouble with my microphone on my X- r . They replaced it within 1hour. Great customer service.

C Trom Productions

Completely un-helpful, poor customer service, didn’t want anything to do with the problem I’m having with my phone, could tell he didn’t have any idea what he was doing considering he had to ask another person what he should do. Completely terrible. I’m switching to a galaxy because I am DONE with Apple products.

Amanda Wellner

I was at the Genius Bar tonight and had awesome service. They helped me figure out what was wrong with my AirPods. They were able to quickly figure out the problem and even worked with their manager to hooked me up with a new left AirPod even though it was one week past my warranty. I didn’t even ask them to do that! I’ve seriously always had great service and never had to wait long. The secret is to go on a weekday evening.

Maureen Damman

Pleasantly surprised at straightforward service. Thought I would be sold an upgrade but instead repaired an old IPad and gave insightful information.

cal carlson

Very impressed by the quality of service. Staff replaced a smart keyboard for me for free under their warranty program. Very smooth appointment and couldn't be happier.

Wajiha El Halawani

this Apple store has zero customer service, period. The store mgr. is never in Brandon or something is his name, he's not available 100% of the time, getting a free paycheck without doing any job apparently so. Run by nasty rude kids as most customers have described them here and mgr. never there. Lousy store with no customer service skills! No wonder majority of customers gave them one star review---that's what this Apple store at Rosedale earned and deserve. An insult to the name Apple, a bunch of low lifers running the show in this store! The mgmt. that oversees this Roseville Apple store must be on vacation for 12 months of the year, shameless, or any mgr. with a tiny bit of sense of duty would fix the mess that this store employees have created for decent well to do customers / our society, who spend thousands on Apple products. Hire better staff with mannerism and pay them better than minimum wage, and read reviews of customers here on Google to get an idea of how low your service is and fix it. This store mgr. Brandon is never ever in, he's on vacation they say, no wonder.

Kasie Allen

Very disappointed in Customer service. Have signed paperwork saying device had no wear or damage and then after the headphones were out of my possession there was damage that was unrelated to what i was having repaired happen and now my device is being refused to be repaired because of that damage. Even though what needs to be repaired is under warranty. I'm very disappointed in what has happened and wish I would have taken my device elsewhere.

Carl Bergstrom

I have an iPod touch that isn't holding a charge. I took it to the store and had to wait an hour and a half for a tech. He offered to exchange it for a new one at a small fee. Unfortunately, I hadn't backed up my apps in a couple of months. He said it would be no problem, I just had to bring it back and exchange it, I wouldn't need to make another appointment. I called today to confirm that and to confirm what else I needed to do. I got a sales rep who transferred me to technical support. After holding for a half hour I finally got a girl who was little more than a human recording. She told me she is not technical support, she is technical support customer service. She can make an appointment for me to see a tech in their store. I repeated I was told I don't need to make another appointment, but she just kept repeating that she is not technical support, she is customer service and can make an appointment. I asked to speak to a tech but she said she can make an appointment to see a tech. You'd think that a high tech company like Apple would hire people with some brains and listening skills.

Mike Bush

I scheduled an appointment to get a battery for my phone. When I got there I was informed that they actually didn't have any batteries. They then offered to graciously place me on a waiting list to be notified when a battery arrived. 2 months later, no battery has apparently arrived yet. I called them to ask if it really takes that long to get a battery and I found out that they accidentally never really put me on a wait list at all. Whoops on them I guess. Oh, also nobody ever answers the phones.

Annie Kurkowski

I took my daughter here today to get her phone fixed. What a great experience! We arrived 10 minutes prior to our appointment and we were greeted promptly. We were in and out in about 15 minutes. I'm impressed with the efficiency and how nice and welcoming everyone was.

Redbeard's Wrench

Called. Twice. Spent 15 min sorting out the nonsensical robot on the phone. It finally put me on hold for a real person. Stayed on hold long enough to drive to the store and acomplish my task they finally answered me on our way out. The total phone call tine was over a half hour. Get your act together apple. Just answe the phone

Demarlos Tabb

If your black just go somewhere else basically. The manager Michael even stereotypes.

Benjamin

Came to this location several times for a problem with my iPhone 7+. No one could ever hear me when using it as a phone, the ONE job it should always do flawlessly. Speaker phone worked about 80%. They tested hardware and said it’s not the phone/microphone. I already knew it wasn’t the microphone because Siri works fine. Try network settings, talk to your carrier, blah blah blah. None of that worked. Came back a month or two later because the issue persisted and was given the same runaround. I asked if I could use my Apple care plus for a total replacement even though I felt they should exchange the phone. They wouldn’t do that. Went in there last week because my screen was cracked and asked if I could get the total replacement Instead of just the screen because of my issue that has now been happening for a solid year and I had just become accustomed to using speakerphone. Again they told me they don’t just do the total replacement for a cracked screen (You must really want me to destroy this thing...) went to a different location and they were super helpful and took care of my problem right away. Lo and behold, it WAS the hardware... like I said all along. It’s super frustrating when you spend $800-$1000 on a phone in the damn thing doesn’t even work to make calls. That’s all I wanted is for it to work... I would not count on this location for even that much help.

evelyn abrams-evans

3 he wait had to make appt to return in A week , very nice person that made appt for me Wish had more GENIUS on duty

Elizabeth Eveland

Issue number one was went in to fix a cracked screen, got the appointment and the estimated time to fix, 2.5 hours. Took an extra half hour to get checked in and get the phone back into my hands. Assistant guy seemed reluctant to give me a receipt and when I got it, it was all nice and wrinkled just for me. Issue number two was on the second phone with a squishy power button. I was told that the phone still had a week left on warranty. Assistant went and cleaned my button and said I was good to go, however, since the button still “functioned”, they wouldn’t replace it. Yippee skipper, I got sent home with my still squishy button. We get about ten minutes down the road when we noticed the silence/ring switch had a nice deep gouge in it. Since the store was closed by the time we left, we had to wait until morning. Since we live over an hour away, we called. Took a decently long time for someone to pick up, about an hour. Talked to the representative and was transferred to a supervisor when I explained the problem. The supervisor was excellent and solved said issues with both phones, with one being the warranty was already expired for the squishy button(!!!) Long story short, the Apple store at Rosedale Center was terrible. Gouged phone, still broken button, and lied about the warranty.

Dan Rice

This mall is always being updated and is our go to choice when we want to go to the mall. It has most any store you would need. Parking can kind of be difficult at times, but at least there's a lot of it.

Just your Average Nico

This is by far the slowest, rudest and most incompetent apple store I have been to. The manager who was on at the tine I was there exemplifies these terrible qualities perfectly. NEVER GOING BACK!

Janel Saari

Changed over the years, for the better!

Katelyn Anderson

Alright so I went to the store and I have an iPhone 7. I walked in and told them what was wrong. Last year my phone broke and they gave me a new phone for FREE and it was cracked because they said it was a software problem. And now this phone is doing the exact same thing and it was cracked this time too but they said I would have to pay this time to get a new phone. When clearly it is another software problem. They were rude and disrespectful and didn’t do anything to help my phone. They sassed me and said that I was wrong but the other store I went to last year completely understood and gave me a new phone.

Damian Eisenzimmer

Friendly customer service...fair prices

Hitarth Desai

No comparison..just too good. All Apple products are available here.

Leyla Leyla

Great place with great opinions ! Lots of stores and food places

Chris Hong

Went in for a walk in, they wouldn't even ask me what the problem is, they said to make an appointment and to leave after I said I came in for a MacBook pro problem question. I can understand that they are busy, but I felt like the 3 employees I spoke to didn't give a damn. They just shrugged off the fact I came at all without an appointment. For the record, it's 9/20/18 and we are experiencing a flash flood. Yeah, I drove through a deadly storm only to be treated like trash

Marc Moray

A nice/clean, and attractive mid-sized mall.

Thomas Reinhart

Yes. Great service. Great place. Nice update.

Bonnie Marciniak

This place is so busy it’s crazy there’s someone there to help whatever your needs are to basic to fill on techie. I just say wow thank you

J Lynn

There are never available employees here to help and there has been an issue with my MacBook for months and I’ve been trying to get help it seems like a simple fix and I have had multiple appointments. The employees today I spoke with were so rude and NOT willing to help

Leah J

This is the Apple store I always go to, but was really disappointed with the customer service yesterday. It was Christmas Eve and around 4-5 available associates. The guy who ended up assisting me was very rude. I fully intended on purchasing an Apple Watch, asked if they still had the rose gold series 2 in store, he told me they had the series 1 and then the gold series 3, which he showed me. I asked to see the series 1 rose gold just to see the color in person and compare. He rolled his eyes at me and said it’s the exact same. Really? If that was the case then there wouldn’t be a gold and a rose gold. Needless to say I didn’t end up purchasing it there.

M Paveglio

I made a reservation for battery replacement of my iPhone SE. Even though the store was very busy when I got there, I didn’t have to wait long to meet with an employee. Matt was very kind in addressing my concerns and taking care of me. I left my phone there and came back four hours later, when I knew it would be done. I know there are many negative reviews on here because people had to wait several hours to get their phone back. Not all service is instantaneous.

Yousef Alshahawi

it is really good for shopping for clothes

Thomas Briese

I brought in my iPhone 7 after my screen protector cracked in a few places. Not only did the helpful employee skillfully replace it, they did it at no charge since there was confusion on my part about the warranty on the original screen protector. Just top notch customer service.

Michael Tangen

Generally adequate customer service, but more often than not end up waiting longer than I'd like just to talk to someone. On numerous occasions when I've gone to the Apple Store, store employees will walk past me looking busy but not acknowledge me unless I interrupt what they're doing to try and get connected up with someone to get assistance. I almost wonder if they're slightly understaffed for the demand.

John N

Just want to let everyone know that the complaints of poor service here are not always the case. I bought a phone here and got good service during the overview and sale. I did have to get it activated at home though, because we were unsuccessful at the store. Training sessions were good and helpful too. As for resolving problems, my family member have had a good experience with them. They were much more knowledgeable and competent than the Mall of America group, which didn't know which end was up and put my daughter through an unnecessary phone exchange. The next time there was a problem, the Roseville store reprogrammed her phone and turned her around in short order. They've also assisted my wife well several times.

JD Smith

What a horrible place. I've never been a big fan of Apple products since they are extremely over priced and poor quality. But tried to help a friend out with an iPad and had to go to Apple Store in Rosedale for help. So first know that they CANNOT help you on the spot when it comes to technical support. You have to make a reservation to meet with one of their techs. No one seems to know how much any type of support will cost and you will get shuffled around to several people who will just look at you with a stupefied look and say they don't know. All they seem to know is how to sell a new product and even then, you need to make an appointment with a Sales rep???? What?? Avoid this place. Maybe it's just the management of that location or the staff but what a poor reflection on a company. Re-enforces my choice to NEVER buy an Apple product.

Dan Rivers

Entertaining place just to visit and mess with the iPhones and iMacs

Brian Ronningen

Brought Mac in. Very limited technical expertise. No real answers and only temporary fixes for three distinct problems. A week later, all problems returned. Store was not helpful at all.

Danielle M Green

Had hard time finding things

Lisa L P

Rude, bored people,and impossible to get in.

Roger Fuentes

The guy helping us was extremely lazy. Needed him to help us back up a phone, & insisted us to go home & do it there. I obviously drove there to have someone help me with this situation. Then he goes to say, “will take about two hours.” I said “that’s fine.” Since were at a huge mall could walk around until phone was done, but then right away says, “never mind it’s going to take long I’ll show you how to do it so you can do it at home.” Waste of time.

Jenny Yin

I recently had my iphone 6s plus battery replaced there, i was all exciting because i thought my phone battery will last longer but how disappointed, i didn't see the different at all. After i fully charged my phone all night it still losing the battery fast and i have to turn the low power mode on and plug my phone in again. Called Apple support couldn't fix the issue. Well, my concert is, did they really replaced the battery for me? or just told me to come back 2 hours after and pay!? Not happy at all!

Ryan Lawson

Bought a pair of Air Pods on the premise that if they were lost or stolen I could track them down. They get stolen and Apple refuses to do anything even though they can see that the serial number that belongs to me is tied to someone else's phone and now I cannot track them.. excellent customer service. I've spent tens of thousands of dollars here and will never buy Apple again.

Joey Meyer

Every single person that works here is on a whole other level than anyone else. In fact, this place should be raised up to a 3rd level in the mall all by itself. With the amount of money Apple as a whole makes, not to mention just the store itself, everything in the entire store should be made out of nothing but the worlds finest, most rare, and expensive materials. Every employee should glow and levitate so they are literally looking down upon you. With the amount of condescending rhetoric that flows steadily from every employee’s mouth, you’d think it was an A-list Hollywood party. I love Apple products, I really do. But I can’t stand who they are. The customer service is absolutely horrible. They don’t listen whatsoever. It’s comparable to talking to a bratty 4 year old that’s always right and always gets their way. Make an appointment to make another appointment so that you can finally make another one to get absolutely screwed. From now on I’m gonna just do everything I can over the phone and online. I used to enjoy the actual person to person interaction when dealing with issues such as the one I had. But you’ve now ruined it completely for me Apple. Get over yourself.

Debbie Di Lorenzo

Every employee that assisted us was amazing and help to clarify all our questions and concerns!!!! Outstanding Customer Service!!! I will be returning real soon to purchase my Apple Watch from the store!!! They also helped us with our daughters phone issue for which we had set up the appointment. We all Thank You!!!!

Crystal Longtin

I made an appointment, they have you then sit and wait and when you finally get help that person is helping several others at the same time which is terrible customer service when you waited for the appointment! If he would have just helped me it would have taken about 5-7 minutes and there were a few groups of 3 at a time just visiting. I will say that the gentleman that helped me was polite and knowledgeable.

Jocelyn Kilpatrick

I’ve been here three times now and had excellent service from three diff people. I will go back to use their services gladly.

Dan S

Great store. It is big enough now to make room for the big crowds that usually make their way through. The staff are pretty helpful and very outgoing! When the staff have fun, I have fun! Also, people who post reviews on here about bad customer service: it is technology, a single employee can't possibly know all the answers to your questions. Two, it is a business! They aren't just going to replace and give you free things unless it is warranted. Good products, good store, and even better staff!

Audrey Kludtke

I went in and get my iPhone 6 Plus camera replaced (plus battery) they did a great job listening and detailing with me every step by step. Warning: might be very CROWD during rush hours. Make an appointment and make sure you're coming in during non-rush hours.

Cindy Riley

Expect to wait for 3 hours walk in, if you make an appt expect 5 days. Now I know why I love my Samsung or Microsoft products.

Diane C. Christofferson

My experience on August 20, 2018, was excellent! I think it matters the day, time and sales person/tech you get. I have had really negative experiences, not being able to get help.

Sher J

I always get service that goes over and above any that I get in almost any other setting! Courteous, respectful, and always knowledgeable. Thank you!

Brennan Laska

Absolutely terrible "customer service" rude/dishonest employees. Apple products/employees/stores make me cringe #Android but I was trying to help out my dying grandmother reaccess her phone and even after providing all the required information apple needed to do so, they refused. Buy an android. They make no nonsense devices that don't turn into paper weights.

Jeff B

Bought an Apple Watch at Christmas, the charger quit working, went to get it exchanged and they said it would be 2 1/2 hours for a technician to look at it. Seems to be an extremely painful experience for a two dollar piece of plastic. Additionally, the staff generally could care less about my predicament, to the point that I was pushed aside when I tried to respectfully express my displeasure with such an inconvenience. Really sad, have to pay a premium for products and put up with less than premium service. Shameful

Jonathan Speers

Would be better if the staff had an attention span more than 5 seconds. The 5 seconds was great though.

Jason Driscoll

Spent 1/2 hour simply trying to find out if they had a power cord in stock. Was rerouted to call center. Call center tried calling the store and someone kept picking up and hanging up immediately. Call center agent was very nice and was apologetic about the rudeness....finally got through.....yes cord in stock. C'mon Apple I pay $2000 for one of your laptops and this is the customer service I get.

Mike Ali

This place is a joke Paul and the other store manger had the nerve to tell me not to come back because of my attitude , yes I had an attitude because everytime I see them they act like asswhioes I told him I can come back anytime I want and he also Frye’s to tell me not to say anything or to be quite I told him free country and walked out bad service they should shut this apple down I’m going complain to hire management

Jesse Yungner

Zöe, store manager and Chris, genius were personal, helpful & patient with me and my storage/external hard drive concerns. Offered great solutions and provided excellent customer service. Thanks, I’ll be back!

Luom LDS

Busy but very efficient place to get Apple products. Never a bad experience so far.

Cory Donaldson

I went there for an issue, they fixed it. Took my screen protector off. They refused to replace it. When they fixed my issue, it caused another issue. I finally got fed up and called my phone carrier to see what they can do. Replaced my phone on the spot for free and they knew what the problem was. It is sad that Verizon knows apples products better than this apple store.

Marilyn Green

Ask for Ericka she was AWESOME!

Alyssa Carver

I got to the Apple Store and was immediately greated at the door and helped by a genius. The genius helped me not only set up apple care, but also helped assist me with getting a new phone, as mine had quit working. The genius I met with knew exactly what he was doing and was WAY more helpful than the people I had talked to at Verizon. I live 10 minutes away from a Verizon and am 45 minutes from the Apple Store, but I will for sure just be taking the phone to apple from now on. If I could give this crew more than five stars I would!

Chase Schifsky

Awesome staff and very helpful

Joe C

Made an online appointment and I was in and back out in 20 minutes with a brand new installation of Mac OS Sierra on a used Mac I recently acquired. I was assisted by Adam. He was great ! What a fabulous experience to say the least.

Amit Mehra

Amazing staff. Quick service. In and out in 10mins without reservations

Robert Butler

Best mall

Wyatt Widmer

I had an above-average experience after visiting this store today. I walked into the store with the latest iPhone to return because I had gotten it somewhere else faster. As soon as I walked in a gentlemen approached me, asked what he could help me with, and walked me to where I needed to be. What’s interesting is they don’t have a ‘Customer Service’ counter or desk, so we ended up finding a little open counter space by like some apple watches where I could set my box down. The woman greeted me with a smile and pulled an iPhone out of her pocket to start the return process - cool! She didn’t need an ID or card, I think because the box was sealed? She scanned the serial number, tapped a few things, and within a minute I got an email saying the refund was going back to my original card. While she was tapping away I told her this was my first experience at an Apple store. She offered to give me the rundown. The front is where they keep the ‘latest and greatest’, the middle section is their free trainings, and at the very back is the Genius Bar. One thing I noted was how it wasn’t ‘pods’ like you would expect, but rather, a few long tables with groups of people. Not sure if I like that or not. While the rep was talking she maintained contact and smiled although some of the phrases she used sounded a little scripted... I suppose that’s how they deliver consistent customer service, though. I don’t believe either of the reps that helped me had a name tag on, maybe they had badges? Either way, both associates did an awesome job and might’ve actually convinced me to start shopping in stores again rather than online.

She Ma

Worst ever customer services waited 40 mins on a phone the guy said 20 mins tops and still no help while there 10 plus worker just standing and talking

Tania Teigen

I hate that I have to talk to someone, to talk to someone, to talk to someone someone else??? Seems kinda silly. Sprint sent me there. Got there at 7:15pm. After the endless line of employees you have to talk to, the 4th person told me they are to busy to see me. Gave me the options of walking in a different day, or they has an appointment available in 12 days??? Really?? Had to come back the next afternoon and go through the obnoxious dumb line of employees... finally got a nice man who helped us. There has to be a better way?? No wonder everything so expensive!!! Their labor costs have to be outrageous!!!

Dianne Carrington

I arrived at 11:30 and checked in. My wait was only 20 minutes and I was out of the apple store at 12:15. Very friendly staff to solve your needs and also informative in their jobs!

John

Very nice staff and manager!

Sam Harris

This place is very bad . Lowest standard. Discrimination is what they know best. When you take your Apple product here that is still under warranty, they will find fault not to respect the warranty.

Roy Rockwell

Very nice!

Roger Petrovski

Got the Apple care plan here for my new iPhone

gwendolyn wells

My 80-year-old father purchased a new iPhone 6Plus from this store, he loved the larger screen and how snappy the apps were. Unfortunately we didn't test the phone before we left the store and there was a problem with the cellular components causing the speaker to cut out during phone calls. The next day we returned to the store, the support staff was wonderful helping us find the receipt, get the phone exchanged and fully tested. it does take a bit to get a phone setup, restored from backup, etc. but they were very nice and patient during the transaction. I'll definitely go there again!

Peter Wisniewski

Excellent sales and service, huge selection.

D. Fox

Not the best experience but no the worse..

Chad Swanson

I had a terrible experience with their representative Grace. She wouldn’t answer a simple question because “her computer needed to reboot”. Then hung up after 5 minutes. I would expect this at a call center but at the Roseville store is pretty bad. Really surprised they allow that, one of the worst experiences ever.

Stan Brouillard

I highly recommend this Apple store, I had an issue with my iPhone 8 and Will was quick to help fix the issue. He was friendly, and very helpful! He made the whole situation seem less stressful.

Salahadin Abda

Well, I am not a person who harsh to give a service feedback, but I came forward with this one in case if it helps another Apple costumers. Because I denied a warranty right I hove by Apple. #Don't bother to talk to the supervisor or manager at this store, because he already made his mind as the tech (who may miss understood you or didn't like you) by the time he came to you!! So you will get not much different explanation or plan for your problem. #What is the solution? Media is the weapon consumer have, go to online and give feedback of what you experienced. Call Apple and explain. I will write more details about my experience with exact informations later.

Ryan Feltz

Waited two hours only to be told to wait two more. Absolutely no ability to be flexible with drop in appointments. Had to leave without service and be at home with young kids and no access to a phone for emergencies for a few days as a result. Yeah I suppose I should be able to plan ahead but sometimes life gets in the way. This place is going to soon make us a Droid family.

Amanda Garcia

I just wanted to know if my warranty covered screen display problems. I had to wait 2 hours for them to let me know that it wasn’t covered.

Kailyn Schmitt

The staff was very kind, but the wait is very long. Products are great and I love my new computer, I just wish it was easier and less time consuming for me to purchase in the store.

Hayatta Kuyateh

Needs to have more employees and faster pace cause waiting 3 hours for help is unbelievable for such a large and wealthy company

Chris Johnson

Rep at this apple store told me that since my Ipod is over 5 yrs old, they may not service it anymore. It is right around 3 yrs old. I later find they no longer sell Ipods. They could not fix the face, not the end of the world. The attitude though. I will try another Apple store for my Mac Book, when time comes but may be moving my purchase power elsewhere if the trend continues. Not the business platform Apple started out with, that's for sure.

Scott St.Amant

I had been recently experiencing issues with my iPhone 5 display so I set up an appointment with the genius bar, walked in, checked in, and within 5 minutes they were helping me with my phone. They were very knowledgeable and replaced my phone without hesitation. Each employee was very helpful and even though it was pretty busy they got to me on time. Over all fabulous experience.

Kevin Yang

Great customer service. Just bought a 2018 MBP, let's see how well it goes!

Laura Skaalrud

Had to wait past appointment time, however, once I did get to speak with someone from the Genius Bar, I received concise and helpful advice. For what it's worth, I would advise using their site for support, rather than the store.They have tutorials and troubleshooting steps on almost everything. Also, use their site's chat and phone support. If you feel that, after using their site, you still need help, make appointment time when you aren't limited in the time you are available, for example lunch or times when you have to be somewhere after estimated time at the Genius Bar. It appears to that the wait time is not due to lack of techs but the increasing number of users. Use the site's support or chat/phone.

christian jewell

All retail should model Apple. They truly have your best interest not theirs.

Benyuan Yang

Waiting forever. Service sucks.

Dawn Capistrant

The Apple Store representatives are very helpful and knowledgeable. Of course they have a lot of selection as well.

Maggie Brodeen

I had the best experience at the rosedale apple store. The team was so helpful and extremely patient and down to earth when it came to me being terrible with my phone!

Suleyman Jafer

Is Apple begging to get out of business or something? Worst product , Worst Customer service, Worst everything!!!

Carlos Arcos-Martinez

Amazing service for the apple products. Every time when I use the Genius Bar; I am so impressed about the solutions of each problem. They know what are they doing. I really recommend this place and use the Genius Bar at your convenience.

richard miller

John the apple team member I worked with was amazing. Knowledgeable, and very helpful.

Teri Leigh

Waited 20minutes for someone to answer questions about a $1500 purchase. When I asked the most basic question, “what’s the advantage of the $1499 product over the $1299 product?” Her response was, “let me go find someone to answer that for you.” This is the second time I received such poor service here and walked out without purchasing because they couldn’t provide a sales person who could answer the most basic questions. Also, half the sales people were chewing gum, and not softly. That’s very poor presentation. I will not come back to this Apple store.

Aj 15

Fairly busy and took a while to get a customer service person to notice us. We left after waiting a while as we just wanted to see what the newest phones were like. No big problem here

Dakota Wallender

Store is constantly understaffed. Some days you'll get a nice person, other times they are crabby. Hard to get support.

Familyfirst2182

For a retail store this place is THE BEST AT EVERYTHING THEY DO. The well oiled machine that is apple is on full display here. From management down I can tell most people like to be here.

Kelsi Elizabeth

I walked in and got what I needed within a minute. Very helpful all I need to get was a computer charger and was treated and helped by two different people. Very good customer service.

Anthony Herrera

Staff is exceptional as usual. I could spend hours there but had to go back to work.

Justin Ross

Tang was a wonderful. Tang restored my iPhone even though i forgot to upload my data to the cloud. i appreciate her patience because im sure im not the only one that has come in un prepared. She waited even past store closing to help me. there should be more people like tang in this world. she is greatly appreciated.

Tom Smith

Terrible customer service. I had an appointment & then I had to wait for half an hour for someone to help me. Then they tell 1 hour wait time for the repair & then almost 2 hours later keep telling you 10 more minutes & then it takes another half hour. I counted almost 20 employees just standing around shootin the breeze. Ridiculous.

Michael Peterson

Awesome service for anything Apple. Make an appointment! This location is busy.

Donna Perry

Staff very friendly and helpful.

Ebony Jenkins

Excellent service but be prepared to be there a while very busy!

D K

Awesome location busy but huge selection and friendly staff !

shawn kuhn

Extremely poor customer service. Arrived early for an appointment, waited 20 min past the appointment time only to be told that they had given away the last service slot. I was told to come back even though I had an appointment to have a battery changed. This is the worst customer service I have ever experienced. Would have given 0 stars, but apparently you have to select at least 1.

Peter Yang

The thing I love about Apple is that the Ecosystem is easy for a younger and older audience to adapt to compared to Windows and Android. But that Easy to Use nature is kind of a Double Edge Sword. I hate waiting forever to get any kind of service at the Apple Store. You would think they would have figured out that by splitting the customers into Buying and Service wait lines their sales would increase because I ended up walking out and instead picked a Galaxy S10 instead of iPhone XS because Tmobile employees were willing and ready to take my money.

Anwer Alkuhaly

Came to fix my screen, and eas told the repair did not go well. They replaced my phone at the cost of the screen repair with a brand new one.

matthew gregg

Even on a busy day, incredible customer service.

Shannon Corazzo

I don't need 13 people to approach me when I walk in. How about 1 person who can do what I need in a reasonable amount of time and/or when you say it will be finished? I had an appointment and was told it would take 1 hour to replace a battery (from the 2016 scheduled to slow down batteries by Apple), it then took 2 1/2 hours! Don't be condescending and say you "understand how I feel" and proceed to charge me full price! I wouldn't be as angry if you gave me a discount for my time. The clerk compared my wait to being in a Doctors office- REALLY? Plus, I guarantee not one of the employees sit quietly and wait 2.5 hours for their scheduled flu shot. The kid who thoroughly inspected my phone pre repair documented that it had multiple scratches and scuffs, as if to prepare a defense for the future should the repair be faulty. The phone is immaculate and could be mistaken for NEW/out of the box. I will go back to Android next phone. I wouldn't even give 1 star except that I am forced to in order to post my review.

Rob Haldorson

Great service. Busy store, but friendly staff

Jenny Salita

I was really talked down to this morning and the information turned out to be incomplete. What was left out (intentionally?) would have solved the problem. I get that working in customer service can be a drag. It sucks when it's taken out on you though. Bad experience. 7/5/2018 AM

Jackie LaVaque

Usually seems to be a wait to even talk to someone here. They do a good job explaining issues and the person I talked with solved my problem without necessitating leaving my iPhone with them.

Dennis

Wait time is terrible. Knew what I wanted but had to wait 15 minutes just for someone to come sell me something. But, the sales associate was very friendly and knowledgeable. She if offered up sale as she should. They almost lost a sale because I knew what I want and just wanted to make a purchase. Do plan on making a training appointment for my wife.

Theresa Knutson

Very poor customer service. No one greeted us or asked if we needed any help/purchasing anything. Instead - employees stood around and talked to each other rather than notice any customers. Was going to buy a computer - but went to Best Buy to buy a computer instead where they actually pay attention to their customer rather than their conversations with their employees.

Joe Grussing

The staff are friendly and try to be helpful. The process for getting help seems to be the area with the most opportunity for change. If you plan to visit the store WITHOUT an appointment, block off your schedule because the average wait time is 3 hours, per my experience. If you have an appointment, be prepared to repeat your story/concern to a minimum of 3 people, even if it is a simple yes or no question. You'll be directed to go see someone holding an iPad, and from there, go see the other person holding an iPad, and then wait at the headphone table for another person with an iPad. My only guess is Apple has a policy stating that 20% of employees are allowed to speak with customers, as there's usually several employees standing on the sides of the store, not interacting with anyone. I'm sure there's an algorithm or something for the staffing/customer flow model, but it is mighty frustrating. Visiting this location flares up my ulcer.

Unwanted Emotion

This place is a joke. Customer service is awful. Wasn’t greeted by anyone even with 3 workers standing right next to me talking to each other. Put myself on the list, told me it was 5 minute wait. Waited for over a half hour. Went to check my name on the list and it was gone. I came in to open a credit card and buy a new phone, and the guy working laughed at me when I said they lost a sale. Get better staff and you probably wouldn’t lose credit apps and sales.

Seth Florentz

For one this place pipped me off. And they keep lying to me.

Daniel Stenzel

There was a lot of people in the store I figured out have a long wait but surprisingly I waited just a couple minutes and was checked out with what I wanted in about 10 minutes really good friendly service a lot of knowledgeable workers 5 stars

Andrey V

Exceptional service at the genius bar. I came in on 1/26 for an issue with my 2017 Macbook Pro keyboard that had sticking keys. I have never spilled anything on my computer and explained that to the tech. He ran some tests and within 15 minutes he told me they would fix my computer and could mail it back to me since I don't live in Minnesota. It's now 1/30 and i'm typing this with a perfectly usable keyboard!

Ian G

These guys are fantastic. I was injured and needed to get a product from over 2 hours away by car. They helped me and went beyond customer service to customer saving! Thanks guys! God bless you

Ruhamya Sylvain

Geniuses are found here

Chekwas Nwosu

Excellent job today.

Roz Witkowski

They are always bz it is a long wait to get help!

Jon & Riley Swenson

Nice people. Corner of Technology and Multicultural.

Rachel L

Great advice from team member Alex

Zakariya Abdullahi

I love it, it is fast and easy. There isn't the usual long lines like other places. The staff is so chill and cool. But it is expensive so come prepared.

Christopher L. White

Very helpful getting new battery asap

Robby Vang

Called the store for a QUICK question about trading in an apple product. Customer service was very rude. Explained the process to me in a forced voice along with attitude and sass. A "F U" followed by "Check on the Apple website yourself" would have been better.

Ann St.George

Kevin was AMAZING! Friendly, very knowledgeable and patient. He went above and beyond to help resolve phone issues for my daughter and myself. He arranged a phone call from Apple support, Helped get a new I cloud set up and was so patient dealing with incorrect passwords and a crazy mother. Kevin was awesome and his customer service was hands down the best I’ve ever experienced.

Sekiplaceallahuyaayei Koomei

Nice place

Toya Kemp

Very nice & helpful staff, but very busy.

Panglei Xu

Don't go!! They broke my macbook and denied to take the responsibility to fix it. Trust me. Don't go to this store to fix your macbook or phone. There are few other apple stores around that area but don't go to this one or you will experience the worst customers service you have seen and they will make your devices wrose and deny to repair what they have done to your devices! I sent my macbook pro in and after I took my laptop back home I found out that they stripped and broke my screws! There is no way to take the screws out! I went back to them next day. I was hoping that they could get the broken screws out because they broke them. They denied what they did and I was kicked out from the store becase she said the seats we were siting is for other valued customers. I said: "I am so disappointed as you don't admit what you have done to my macbook and you denied your responsibility to take the screws out." She said (apple staff): "Our technician is experienced and will not make mistake. You can either pay $1480 to fix it or go home." What a discrimination! I will never pay a dime to Apple after this happened.

Tom Walters

Piss poor service, stuck up people, wait was 45 minutes for a password question/help. If I could give a negative 5 stars this place would have gotten a -5 star rating!

Aaron Andrews

Went in to buy an iPad keyboard. No one talked to me even to say in passing that someone would be with me as soon as possible. They were busy, but I stood in front of the accessories in the same spot for almost ten minutes. Selection was great...if you have an iPad Pro, otherwise there were no keyboards in evidence for my iPad 5th Gen. I left w/out ever being talked to. This has generally been my experience at the Rosedale store in the past as well.