Reviews of Apple Twelve Oaks (Computer Repair)

Fortnite is not dead

I just got off the phone with a guy there named David. He is a great guy and if I were apple I would give him a raise. There is a reason he is answering the phone. Extremely nice guy. If I could give him a tip I would!!!! Nice work Dave

Andrew Scott

Lousy apple store. Briarwood is way better.

Hamzah Nasser

nice but busy

Gary Just Gary

Patridge Creek Apple store is way better.

gary kilduff

Just picked up my Laptop for some warranty work. 3 days like the said. These guys/gals are pneunomatle. I am so happy, I was giggling when the tech handed me the laptop. Way to go!

sharon shaw

Slow service

Ren P

Usual Apple, can't complain!!

manO Media

Great staff very knowledgeable and was able to help me easily. I didn’t have an appointment and had to wait over an hour. Very busy so if your planning on going make sure you get an appointment setup in advance or plan on spending 3-4 hours there.

Kiana Griffin

This mall has everything for me. Love it here

Chelsea Fletcher

I called in to see if my phone was under warranty before bringing it in because I thought it was broken. I spoke with a gentleman whose name I believe was John. He went through a few things with me and ended up helping me fix my problem over the phone... saving me a trip to the store! He was very helpful, cared about my problem, and was extremely pleasant to talk to. I highly recommend this store and this associate!!!

Victoria Emilova

Such friendly staff! It’s obvious that they work very hard. I’m always more than happy to purchase all my apple products at this location :)

Todd Arnold

Very helpful with great customer service!

Joshua Davenport

Absolutely awe full customer service. Had a set appointment and waited 2 hours to see someone just for the technician to constantly interrupt me and call me dude and be rude!!!!

YNOT _02

Too damn busy!!

kyle G

My experience was really good first time to this store very happy ! bill stacy was really nice and funny made me feel at home I like to see they still have customer service some places will Definitely be a returning customer

L B

I believe this is one of the best malls in town.

ahmedkamal zaatari

Want to waste your time go there

Kaire Howard

Just wanted to drop my phone off and come back. If you like waiting a long this it the place for you .

K A

Seems that there are more people working in the front then the back, repairs take a little longer than expected.

Angel Cancel

Very knowledgeable but always trying to sell you something.

carbon shadow

censorship, spying, poor working conditions and no right to repair? lest we forget Apple's regular practice of tax avoidance via loopholes and lobbying. don't be a sheep. just say no to Apple products.

frank reeves

Staff here is always pretty helpful it just can’t help but feel cramped due to the small footprint. Can also get quite hot when busy on the weekends with all the people packed inside.

Abhi

This is the largest Apple show room i ever visited. Large selections and all accessories are on hand stocks always Staff take care of the customer very well and understand what customer needs. The shop is very busy all the day, But there is some wait time. Please order the accessories online and pick it up in store (This would save time)

DETRICORE

Very nice Apple store, very busy on weekends though so try to go on a week day!

T Wright

Service is always slow, but I love my iPhone. I feel that every apple store operates as slowly as this one, guess its just a byproduct of how much business they do.

stacy spohr

I always dread coming here for one reason only, it is packed! Even when I walk by it’s packed. But. If I ever have a problem or question or wanna buy something this is also the place to go! Everyone here knows what they are doing! (I also bought my MacBook online and said I’d pick it up at the store which is a nice feature and easy to use!) Apple over everything I love having this store so close by to me!

Crys Abidin

extremely helpful clean environment

Joey Perry

I wanted to thank Tommy for being such a great customer service representative, he took his time and he didn’t rush in assisting me in getting my Apple Watch taken care of I think it’s important to thank people for doing such a great job and not always focusing on the negativity that people do great job Tommy keep up the good work, thank you once again

Lynda Felix

Great place..helped my friend with her Apple phone! Ron Kish was a genius and very patient with an older lady that knew hardly nothing about her phone!! Even took a basic class for free!! Highly recommend

Cecile W.

Excellent knowledgeable staff! Efficient! Timely! APPLE Care is real insurance, not a useless scam!! Way2Go Apple

Jackie J

Great knowledgeable and friendly service! Watched them take great care of everyone while I was there.

Bradley Miller

Just sat there for 30 minutes and wasn’t approached once. Went in convinced in buying an Apple TV. Won’t be buying it anymore.

Goutam Singla

While mostly all apple stores have good customer engagement and service, my last experience was rather rude. The guy doing the billing on his apple mobile had no interest in speaking or making small talk...when I casually asked about the keynote happening in a week's time ...he blandly almost rudely responded "I don't know when the keynote is happening" ..you call yourself an apple employee and do not know when the key note is happening and with a rude demeanor. He felt like he hated working there and had no smile but a grim and angry expression. I was handed the phone to enter my billing details and made no effort to even ask my name or make me feel welcome to the store...and the store was literally empty and it was not like he had people waiting for him...not a good experience to be attending the store of a company that primes itself on customer satisfaction. This would be my last visit to that store.

Mark Johnston

Went in with a no service issue on my daughters phone today 10/21/18, it is a a1660 issue which I have on 2 of my other kids phones, which we had replace because of this issue with a new phone at Somerset Apple store. My wife want to go to certain stores here so we we went in to have it looked at. The sales person told us there was nothing they could do even though it was under warranty still and we have Apple care. We told them what Apple in Somerset did the previous 2 times. Still nothing, ask to talk to manager, manager said the same thing, they had to send it out and did not seem to want to help in any other way. We told them good by and drove to Somerset Mall where they ran diagnostics and replaced my daughters phone on the spot just like the first 2 times. They were awesome, Novi Apple not at all. Will never go back to them.

Deborah Maxwell

Fixed my iPad 2 very good with interpter.

ali hossein

Lovely mall with beautiful people. They have most of the higher end stores with all the normal stores also, nice and respectful security!

Jeff Davis

Such a cool place I wish I had the money to buy everything in it

Anand Chaudhari

I have been here to by my iPhones and MacBook. Great customer service. My MacBook charger was broken like typical Apple charger, do I went here to buy new one. One of the rep recommended to bring my old charger and they can get me certified charger through Genius Bar for $20 cheaper.

Huss Gh

Terrible customer service not helpful at all and very rude

aubrey June

The employee that helped me was super hot and will be purposely breaking my phone to see him again.

Fortnite is not dead

I just got off the phone with a guy there named David. He is a great guy and if I were apple I would give him a raise. There is a reason he is answering the phone. Extremely nice guy. If I could give him a tip I would!!!! Nice work Dave

Andrew Scott

Lousy apple store. Briarwood is way better.

Hamzah Nasser

nice but busy

Gary Just Gary

Patridge Creek Apple store is way better.

gary kilduff

Just picked up my Laptop for some warranty work. 3 days like the said. These guys/gals are pneunomatle. I am so happy, I was giggling when the tech handed me the laptop. Way to go!

manO Media

Great staff very knowledgeable and was able to help me easily. I didn’t have an appointment and had to wait over an hour. Very busy so if your planning on going make sure you get an appointment setup in advance or plan on spending 3-4 hours there.

Kiana Griffin

This mall has everything for me. Love it here

Chelsea Fletcher

I called in to see if my phone was under warranty before bringing it in because I thought it was broken. I spoke with a gentleman whose name I believe was John. He went through a few things with me and ended up helping me fix my problem over the phone... saving me a trip to the store! He was very helpful, cared about my problem, and was extremely pleasant to talk to. I highly recommend this store and this associate!!!

Victoria Emilova

Such friendly staff! It’s obvious that they work very hard. I’m always more than happy to purchase all my apple products at this location :)

Todd Arnold

Very helpful with great customer service!

Joshua Davenport

Absolutely awe full customer service. Had a set appointment and waited 2 hours to see someone just for the technician to constantly interrupt me and call me dude and be rude!!!!

YNOT _02

Too damn busy!!

kyle G

My experience was really good first time to this store very happy ! bill stacy was really nice and funny made me feel at home I like to see they still have customer service some places will Definitely be a returning customer

L B

I believe this is one of the best malls in town.

ahmedkamal zaatari

Want to waste your time go there

Kaire Howard

Just wanted to drop my phone off and come back. If you like waiting a long this it the place for you .

K A

Seems that there are more people working in the front then the back, repairs take a little longer than expected.

Angel Cancel

Very knowledgeable but always trying to sell you something.

carbon shadow

censorship, spying, poor working conditions and no right to repair? lest we forget Apple's regular practice of tax avoidance via loopholes and lobbying. don't be a sheep. just say no to Apple products.

frank reeves

Staff here is always pretty helpful it just can’t help but feel cramped due to the small footprint. Can also get quite hot when busy on the weekends with all the people packed inside.

Abhi

This is the largest Apple show room i ever visited. Large selections and all accessories are on hand stocks always Staff take care of the customer very well and understand what customer needs. The shop is very busy all the day, But there is some wait time. Please order the accessories online and pick it up in store (This would save time)

DETRICORE

Very nice Apple store, very busy on weekends though so try to go on a week day!

T Wright

Service is always slow, but I love my iPhone. I feel that every apple store operates as slowly as this one, guess its just a byproduct of how much business they do.

stacy spohr

I always dread coming here for one reason only, it is packed! Even when I walk by it’s packed. But. If I ever have a problem or question or wanna buy something this is also the place to go! Everyone here knows what they are doing! (I also bought my MacBook online and said I’d pick it up at the store which is a nice feature and easy to use!) Apple over everything I love having this store so close by to me!

Crys Abidin

extremely helpful clean environment

Joey Perry

I wanted to thank Tommy for being such a great customer service representative, he took his time and he didn’t rush in assisting me in getting my Apple Watch taken care of I think it’s important to thank people for doing such a great job and not always focusing on the negativity that people do great job Tommy keep up the good work, thank you once again

Lynda Felix

Great place..helped my friend with her Apple phone! Ron Kish was a genius and very patient with an older lady that knew hardly nothing about her phone!! Even took a basic class for free!! Highly recommend

Cecile W.

Excellent knowledgeable staff! Efficient! Timely! APPLE Care is real insurance, not a useless scam!! Way2Go Apple

Jackie J

Great knowledgeable and friendly service! Watched them take great care of everyone while I was there.

Bradley Miller

Just sat there for 30 minutes and wasn’t approached once. Went in convinced in buying an Apple TV. Won’t be buying it anymore.

Goutam Singla

While mostly all apple stores have good customer engagement and service, my last experience was rather rude. The guy doing the billing on his apple mobile had no interest in speaking or making small talk...when I casually asked about the keynote happening in a week's time ...he blandly almost rudely responded "I don't know when the keynote is happening" ..you call yourself an apple employee and do not know when the key note is happening and with a rude demeanor. He felt like he hated working there and had no smile but a grim and angry expression. I was handed the phone to enter my billing details and made no effort to even ask my name or make me feel welcome to the store...and the store was literally empty and it was not like he had people waiting for him...not a good experience to be attending the store of a company that primes itself on customer satisfaction. This would be my last visit to that store.

Mark Johnston

Went in with a no service issue on my daughters phone today 10/21/18, it is a a1660 issue which I have on 2 of my other kids phones, which we had replace because of this issue with a new phone at Somerset Apple store. My wife want to go to certain stores here so we we went in to have it looked at. The sales person told us there was nothing they could do even though it was under warranty still and we have Apple care. We told them what Apple in Somerset did the previous 2 times. Still nothing, ask to talk to manager, manager said the same thing, they had to send it out and did not seem to want to help in any other way. We told them good by and drove to Somerset Mall where they ran diagnostics and replaced my daughters phone on the spot just like the first 2 times. They were awesome, Novi Apple not at all. Will never go back to them.

Deborah Maxwell

Fixed my iPad 2 very good with interpter.

ali hossein

Lovely mall with beautiful people. They have most of the higher end stores with all the normal stores also, nice and respectful security!

Jeff Davis

Such a cool place I wish I had the money to buy everything in it

Anand Chaudhari

I have been here to by my iPhones and MacBook. Great customer service. My MacBook charger was broken like typical Apple charger, do I went here to buy new one. One of the rep recommended to bring my old charger and they can get me certified charger through Genius Bar for $20 cheaper.

Huss Gh

Terrible customer service not helpful at all and very rude

aubrey June

The employee that helped me was super hot and will be purposely breaking my phone to see him again.

Shawn Manzke

Busy place.

Emily Craig

Waited 3 hours for somebody to help us, but the friendliness of the people made the time pass by quickly. Michael (Mike) welcomed us into the store with a positive attitude. Later on, Gabe helped us and we left the store happy as can be. All of the workers had a positive attitude, and seemed as if they loved their job. It was worth the drive out there :-)

Hosia D. Usher Sr

I asked questions they answered all my questions and showed me all I need to work my things.

Frank Firek

Super helpful in getting my iPad reset so it would turn on.

prabhaker terala

Excellent collection of electronics

Jeffrey Lewis

Employees were great. Took care of me very quickly and helped me recycle an old ipad

Liam Neary

Great customer service.

Mark French

Great staff - if they don't know it, it's not knowable!

Asad T

Brought my Mac book here and the staff was very helpful. Gabby (one of the representatives at this location) was very helpful and caring. She assisted my mom with questions that she had regarding the new MacBooks and went above and beyond to make sure my mom was able to understand every feature. We ended up purchasing a new Macbook from her and picked it up promptly the next day. All in all very satisfied with everything at this store.

Daniel Crawford

Gone are the days when you could visit an Apple Store to solve a problem with their product without having to rearrange your entire schedule to when they have time for you. Now I have AirPods that don’t charge, and have weeks before another spot in my schedule. Maybe it’s time for a different brand headphone.

Antony Bradley

We spent 2 hours in the store waiting for the in store credit to be verified after it had already been authorized. The store personnel did not know how to expedite the process. This is totally ridiculous and unexceptional.

Dawn Peters

Busy place. Make an appointment. Very helpful staff.

kristina zurek

Staff is really nice. I had a man named Alan help me troubleshoot my phone. In the end, I had to get a new one, but he made the process really easy and answered all my questions. Give him a gold star and a Costco churro.

Linda Hayes

Waited for 2 hours to be told i need a new phone when all it is just a screen needs to be repaired. Crooks

Mary Beth O'Connell

Big store. Have bought multiple Mac computers, I pads and I phones. Very helpful staff especially Roz OConnell. Very patient and gets the job done.

Ammar Talal S Alhadhrami

Worst experience ever. The employees here too lazy it took me the whole day just to check the phone. I don’t recommend this store ever. I’m ready to go to a farther store rather than come to this one.

Cs Cs

Apple store is awesome

Daryl Davis

There one of the best and very helpful

Brad Davison

It was pretty busy (they said it was a slow day, but it seemed very busy). They had problems with the repair, and it took quite a bit longer than expected. The service, however was excellent. Jimez kept me informed regularly and was able to find creative ways to get the repair finalized. Even though it took longer than expected, that is the kind of service that Apple is excellent for. Thanks again Jimez.

Rod Mesquita

Picked up a refurbished iMac that I ordered online. When I set it up at home, discovered it was missing half the RAM memory that I paid for. I ordered it with 8GB, they sent me one with 4GB. Will try my luck with their customer service tomorrow. Update: after talking to their manager the next day, they recognized the major mistake and offered me a new one for no additional cost.

J Romano

Store was very busy but was approached by a tech named of Jacob. Extremely friendly extremely helpful. Everyone says I should have made an appointment. Worked out this time, love that store.

Steven Glick

Always seems to be the busiest store in the mall but we got served quickly and the rep was knowledgeable.

A Alazizi

It was a quick visit to the Apple store. Apparently my 5 years old doughter knows a lot about the iPhone and found a way to play games. Store is clean, organized and staff very friendly and knowledgeable.

Sama Anas

Nice

Theun Knowntxter

Actually, his place reset my Apple TV box that had stuck on the splash screen. So, they got my Apple TV box working, but my other two boxes at home suspeciously went blank, dead, etc. So now, I guess since the 3 Apple TV boxes were on my single Google acct (registered as my Apple acct sign in), the correction done to my first box which I took to this Apple Store caused my other two boxes to reset to nothing. Now those tow boxes won't even boot up. So, I guess the bottom line is, if you own more than one Apple TV box and have one reset via Apple Store, you better have em all reset at the same time, at least then you will have them all working. And THAT is why they only rate 2 Stars from me.

Cait Kelley

I worked with Hussein recently and he was one of the most professional people I've had the pleasure of dealing with in a retail store. He made the process of getting a new phone much easier than I had experienced in the past, and I felt like he was truly working in my best interest.

Sahil Mehta

Pathetic store ... Representative just stereotyped us....

Timothy Deichelbohrer

Busy, but fast and excellent service with an appointment

Bilal Nasir

Few staff members Vey rude and stubborn.. was surprised this is apple store staff

Robert Morris

Nice atmosphere

Kevin Dawson

5-star all the way. Just be careful you don't go at peak times. The place gets flooded with people. I guess that's a reflection of their product and their service!

Jack Bell

Good as usual. Reliving to walk inside on a hot day.

Kerigan Williams

I'm no stranger to computer issues, and somehow needed my logic board replaced twice in two years with just normal wear and tear. Having a hard case on my laptop has helped with that. ANYWAY, when my laptop began having issues charging, and I noticed that my charge port seemed lose, I was prepared for the worst. I was prepared to have to send my Macbook off to get repaired and be stuck doing homework on my phone for a week. But thanks to the wonderful staff at Apple in Twelve Oaks, my computer was fixed in store and I can keep up with my studies! Only reason for the 4 star was my 30 minute wait to be seen, but even that was explained to me.

Mike Zdziebko

My wife waited in line 15 minutes for a replacement iphone 6 battery. They say “you can schedule an appointment for battery replacement” which she does for the next day. Goes in to the appointment and they say the appointment was only to speak to a tech who says “oh you need a battery replacement? Come in tomorrow.” The appointment was for a battery replacement, you dolt. Needless to say, the battery was never replaced which drains 10x as fast as it used to, so that you will be forced to either buy a new phone or a new battery.

Keith Peltier

A joke

Andres Mezu

Good store But customer service wasn't that great

Rachel DiGiovanni

Randa helped me at the Genius Bar and she was excellent.

Michael Murchison

Staff at this store are unbelievable. My daughter took her phone there to have it repaired after her screen just went black. Took them over an hour to replace it. Then a couple weeks later, By her own admission she cracked her screen. When she returned to the store they told her That she would have to pay full price for a new screen. Finding this ridiculous since she has Apple care, She took the phone to a Sprint location that said they would honor her insurance and had never heard of such an explanation. However they could not Repair the phone because the original 12 oaks mall iPhone store location had stripped the screws. So she returned to be 12 oaks mall location and asked them to replace the screws that they had initially stripped. Somehow while replacing the stripped screws this location cracked the back of her phone. If you truly cherish your Apple products I would not recommend this location to my worst enemy.

Jerry Menyhart

Because they don't service iPods so mine is worthless now!! Can't find anyone who does either!

Emily Craig

Waited 3 hours for somebody to help us, but the friendliness of the people made the time pass by quickly. Michael (Mike) welcomed us into the store with a positive attitude. Later on, Gabe helped us and we left the store happy as can be. All of the workers had a positive attitude, and seemed as if they loved their job. It was worth the drive out there :-)

Hosia D. Usher Sr

I asked questions they answered all my questions and showed me all I need to work my things.

Frank Firek

Super helpful in getting my iPad reset so it would turn on.

prabhaker terala

Excellent collection of electronics

Jeffrey Lewis

Employees were great. Took care of me very quickly and helped me recycle an old ipad

Liam Neary

Great customer service.

Mark French

Great staff - if they don't know it, it's not knowable!

Asad T

Brought my Mac book here and the staff was very helpful. Gabby (one of the representatives at this location) was very helpful and caring. She assisted my mom with questions that she had regarding the new MacBooks and went above and beyond to make sure my mom was able to understand every feature. We ended up purchasing a new Macbook from her and picked it up promptly the next day. All in all very satisfied with everything at this store.

Daniel Crawford

Gone are the days when you could visit an Apple Store to solve a problem with their product without having to rearrange your entire schedule to when they have time for you. Now I have AirPods that don’t charge, and have weeks before another spot in my schedule. Maybe it’s time for a different brand headphone.

Antony Bradley

We spent 2 hours in the store waiting for the in store credit to be verified after it had already been authorized. The store personnel did not know how to expedite the process. This is totally ridiculous and unexceptional.

Dawn Peters

Busy place. Make an appointment. Very helpful staff.

kristina zurek

Staff is really nice. I had a man named Alan help me troubleshoot my phone. In the end, I had to get a new one, but he made the process really easy and answered all my questions. Give him a gold star and a Costco churro.

Linda Hayes

Waited for 2 hours to be told i need a new phone when all it is just a screen needs to be repaired. Crooks

Mary Beth O'Connell

Big store. Have bought multiple Mac computers, I pads and I phones. Very helpful staff especially Roz OConnell. Very patient and gets the job done.

Ammar Talal S Alhadhrami

Worst experience ever. The employees here too lazy it took me the whole day just to check the phone. I don’t recommend this store ever. I’m ready to go to a farther store rather than come to this one.

Cs Cs

Apple store is awesome

Brad Davison

It was pretty busy (they said it was a slow day, but it seemed very busy). They had problems with the repair, and it took quite a bit longer than expected. The service, however was excellent. Jimez kept me informed regularly and was able to find creative ways to get the repair finalized. Even though it took longer than expected, that is the kind of service that Apple is excellent for. Thanks again Jimez.

Rod Mesquita

Picked up a refurbished iMac that I ordered online. When I set it up at home, discovered it was missing half the RAM memory that I paid for. I ordered it with 8GB, they sent me one with 4GB. Will try my luck with their customer service tomorrow. Update: after talking to their manager the next day, they recognized the major mistake and offered me a new one for no additional cost.

J Romano

Store was very busy but was approached by a tech named of Jacob. Extremely friendly extremely helpful. Everyone says I should have made an appointment. Worked out this time, love that store.

Steven Glick

Always seems to be the busiest store in the mall but we got served quickly and the rep was knowledgeable.

A Alazizi

It was a quick visit to the Apple store. Apparently my 5 years old doughter knows a lot about the iPhone and found a way to play games. Store is clean, organized and staff very friendly and knowledgeable.

Sama Anas

Nice

Theun Knowntxter

Actually, his place reset my Apple TV box that had stuck on the splash screen. So, they got my Apple TV box working, but my other two boxes at home suspeciously went blank, dead, etc. So now, I guess since the 3 Apple TV boxes were on my single Google acct (registered as my Apple acct sign in), the correction done to my first box which I took to this Apple Store caused my other two boxes to reset to nothing. Now those tow boxes won't even boot up. So, I guess the bottom line is, if you own more than one Apple TV box and have one reset via Apple Store, you better have em all reset at the same time, at least then you will have them all working. And THAT is why they only rate 2 Stars from me.

Cait Kelley

I worked with Hussein recently and he was one of the most professional people I've had the pleasure of dealing with in a retail store. He made the process of getting a new phone much easier than I had experienced in the past, and I felt like he was truly working in my best interest.

Sahil Mehta

Pathetic store ... Representative just stereotyped us....

Henry Curran

I'm not an Apple fan myself but the service was great except you should make an appointment before you go. If you come in the morning it's not as busy compared to Noon. I also liked the atmosphere of the place too.

Timothy Deichelbohrer

Busy, but fast and excellent service with an appointment

Bilal Nasir

Few staff members Vey rude and stubborn.. was surprised this is apple store staff

Robert Morris

Nice atmosphere

Kevin Dawson

5-star all the way. Just be careful you don't go at peak times. The place gets flooded with people. I guess that's a reflection of their product and their service!

Jack Bell

Good as usual. Reliving to walk inside on a hot day.

Kerigan Williams

I'm no stranger to computer issues, and somehow needed my logic board replaced twice in two years with just normal wear and tear. Having a hard case on my laptop has helped with that. ANYWAY, when my laptop began having issues charging, and I noticed that my charge port seemed lose, I was prepared for the worst. I was prepared to have to send my Macbook off to get repaired and be stuck doing homework on my phone for a week. But thanks to the wonderful staff at Apple in Twelve Oaks, my computer was fixed in store and I can keep up with my studies! Only reason for the 4 star was my 30 minute wait to be seen, but even that was explained to me.

Mike Zdziebko

My wife waited in line 15 minutes for a replacement iphone 6 battery. They say “you can schedule an appointment for battery replacement” which she does for the next day. Goes in to the appointment and they say the appointment was only to speak to a tech who says “oh you need a battery replacement? Come in tomorrow.” The appointment was for a battery replacement, you dolt. Needless to say, the battery was never replaced which drains 10x as fast as it used to, so that you will be forced to either buy a new phone or a new battery.

Andres Mezu

Good store But customer service wasn't that great

Rachel DiGiovanni

Randa helped me at the Genius Bar and she was excellent.

Michael Murchison

Staff at this store are unbelievable. My daughter took her phone there to have it repaired after her screen just went black. Took them over an hour to replace it. Then a couple weeks later, By her own admission she cracked her screen. When she returned to the store they told her That she would have to pay full price for a new screen. Finding this ridiculous since she has Apple care, She took the phone to a Sprint location that said they would honor her insurance and had never heard of such an explanation. However they could not Repair the phone because the original 12 oaks mall iPhone store location had stripped the screws. So she returned to be 12 oaks mall location and asked them to replace the screws that they had initially stripped. Somehow while replacing the stripped screws this location cracked the back of her phone. If you truly cherish your Apple products I would not recommend this location to my worst enemy.

Jerry Menyhart

Because they don't service iPods so mine is worthless now!! Can't find anyone who does either!

Raghu Ramz

High technical expertise people work here. Thanks Apple for resolving my mac mini issue! Cheers (y)

Joe Carli

Lots of cool stuff

Bruce Burt

Absolute zoo on a Monday night. Completely disorganized. Wandered the store looking for someone to put me on a waitlist. I just want to buy an iPhone 7. Wish it were that simple.

Ann Petrous

Great customer service. Although I must say, I can teach those people about accessibility. Otherwise they are very well informed. Although, I will never understand why anyone would want to pay $500 for a tablet!!! I’m glad I’m able to afford my iPhone 7 due to my Verizon wireless plan! I mean my God!

Abdullah Almazyad

I picked up my online order and it was fast process.

Anish Gupta

Typical apple store. Didn't have to wait long for help even though the place had a million people inside

Manohar Menon

Awful experience- waited in line to pick up my prepaid phone (paid online) and then after much waiting they gave me the phone but are unable to activate it because they have no SIM cards. They sent me on a wild goose chase to the phone company who are not really interested in helping you since you didn’t buy from them. Would you buy a car without tires if the dealer sent you to metro tire to buy them? Ridiculous!

Pete Ettinger

Can’t thank Kat and Dan enough. Came in today at 8:30pm because my phone was acting up, and having a working phone is essential to both my personal and professional lives. They were able to squeeze me in to get the display on my iPhone X replaced, and got me out just after 9pm. A typical 1-2 hour repair only took Dan 30 minutes, and my phone is as good as new. Kudos to both of them, and I will be referring my clients/customers to see Dan for their Apple repair issues.

M3

VZW vs APPLE poor customer service/lazywork ethics goes to apple employee at this location. NO SERVICE issue, no one can contact me, no orders can be text.. i dont like change but Apple might lose a customer with this employee. i was sent to Apple per Verizon, to have them assess my no cellular service issue on my phone7. The young woman helping me about 12:30 today, short-short hair, maybe a nose piercing? i wish i knew her name so i could let her know that she was wrong to shew me away or could of gave me better feedback instead of blaming Verizon.. my iPhone keeps cutting in and out of service. no calls or text, i use this phone for work so its agony... She said i didn't have this issue because i had service in that moment and did show "error" in the cellular settings. well as sure as sh*t i walk out of the mall LOL calling someone it failed. No way was i going back to that line [you all know what i mean] GOOD JOB girl, for NOT listening to me, i have screen shots that the issue shows exactly what you said it NEEDED to say. You said that Apple would just turn away my phone because it was a replacement through VZW, instead you could of let me know that APPLE only helps when you have the phone for so long. Instead she said it would cost me $400 if i wanted Apple to deal with it. wanted to point the finger at the vzw girl who helped me get to the apple store saying she should know better that Apple doesnt like warranty phones and will just send it back. I HAVE NO phone service at this moment. .. thanks..... i just am tired of the back and forth between these two. the best customer service out of either one was verizon who i had to deal with 3 times in 24 hours. from the store in Novi to the techs online/phone. Tried to help me figure out why it was acting up. i drove to Novi Apple just to get what feels like a run around. i work customer service and i am easy going but i don't appreciate lazy employees when it comes to my personal time being wasted that they get paid for & items WE ALL PAY A LOT OF MONEY FOR. *please forgive my verbosity I am frustrated

Manikanta Srinivas Arubolu

I bought an I phone XR PRODUCT RED on Jan 1st, 2019. When i came home i just out it for charging it started heating the phone and it displayed a message, phone is so hot, i git burnt on my hand.

Jake Kuhn

Incredible service even when the system was letting them down they went out of their way to find an easier solution

Arthur Crews

Not particularly this store but when I buy a thousand dollar phone I expect that damn thing to work and not run like a POS.

msnovice 50

Excellent customer service. Minor glitch in my computer. The problem was fixed quickly and for free! Awesome.

Jeffrey Lao

It's always busy whenever I stop by. If I do need help, I can usually find it. Has the permanent funk of a small space stuffed with too many people.

Austin Gray

I should rent out a room in the back of the store because I practically live there with how much time I spend here. Apple is Apple, who doesn't love their high quality products? The sales staff are always friendly and helpful. Highly recommend going here if you need anything Apple related!

Debbie Mcarthur

Best mall

William Richardson

Granddaughter loves this place.

Karen Steplitus

Great service! Made our first Apple purchase fun and memorable. Highly recommend this store!

Adrian Alvarado

Apple store! It is what it is!

Kristine Sun

Staff is rude. We wanted to buy an iPhone. No one was able to help. Want to switch to Google phone now.

Suryakiran Menachery George

Very good

Ericka Brummer

Greeters were amazing! The first rep was less than enthused to answer our questions about a new Mac Pro laptop.. but the incredible rude manager who was just a complete jerk about the student discount and letting us clearly know we were not entitled to discounts was the icing on the cake. We walked out laughing and in disbelief that a manager could treat any customer like that and still expect to close a sale. Clearly he didn’t care either way. We went online and ordered (with the student discount) saved a bunch of money and enjoyed our experience!! We will drive to the Ann Arbor Apple Store if we need help with our new purchase :)

Jose

I love the Apple store! Costumer service has always been great. Except on my last visit. I wanted to purchase a new screen protector and the person who helped did not tell me of any options or price. I had to ask that after he was already bringing up the screen protector. Also he mentioned that I had a 1 year warranty in the store, which is not true. The protector actually has a 5 year warranty but with the manufacturer. Besides that everything else has been great there!

Vincent Trotto

it's an absolute hell world in here.

Chris Julien

You have to wait for a long time and one time I downloaded a movie and it never got undownloaded so it took up lots of storage and they told me it was my apps. First time was here it was good but this time we waited an hour to ask a question and to replace a battery

Scott Roteman

Awful experience for a Wednesday night. Came in to get the new iPhone, ended up getting past off to three different store personnel. Once finally helped the lady rudely took another customer in the middle of my transaction and mind you right in the middle of asking questions. I was then past off again and this guy wasn’t engaged at all and was more focused on people walking in versus actually helping with the purchase. Considering this is a corporate store, it really makes me think twice about apple considering this customer service was a all time low.

Jiwen Zhao

Crowded and noisy, worst apple service experience ever. Waited 3 hrs for a simple battery change and another 30 mins delay after the promised pick-up time. Worst of all, my credit card got compromises after the purchase!!! Will never go back to that store ever again!!!

Pratik Gaikwad

One of the best apple shops!!! Best service I have experienced ever !!!

Gianna Lampertius

Walked in for help to reset/unlock my phone and told to call and make an Appt for tomorrow...? Without my phone working...? Wish I still had my Blackberry...

Najeray Elam

John was really great helping me with my iPhone questions, I left satisfied and will be back for more products!

Shiva Bongu

Classic Apple store. Fast service and technicians are very knowledgeable.

TRYSTEN WALLACE

Left as an android customer

K L

Great Apple store location. Service here is always wonderful. I compare all other Apple stores that I visit back to this one. Keep up the great work

Brandon Burt

Came in to buy an iPhone 7 and that’s it. Stood in line for a while just to be pushed around to 2 different apple staff members before I was actually put into the “queue.” Which is all that matters actually, not the line everyone is standing in. I literally just want to buy a phone and leave. Not even buying a house took this long.

Alex Stewart

I made an appt for 10:35 am on a Saturday. First available when I booked. Figured I could get on with the rest of my Saturday after, since all I needed was my iPhone battery replaced. When I walked in nobody greeted me. I walked around a bit and finally had to ask someone for help, no big deal. They told me it would be ready by noon. I was surprised it would take 1.5hrs to change the battery but the store was busy so fine, I walked around the mall. When I returned at noon I was told it wasn’t ready. I waited in the store another 15-20min. The first time they brought me my phone, the seal around the seam of the case was sticking out. They took it back to fix it. The second time they brought it out the home button wasn’t working, they took it back to replace the display. The THIRD time they brought it out the home button was fixed but now the seal was sticking out again. Where is quality control? Why wouldn’t you check for that since that was the issue the FIRST time the phone was returned to me. During all this time I was seriously looking at the iPad Pro. Been thinking about buying one for months. A genius asked me if I was interested in it and I told her yes I’d been thinking about it. She said rather condescendingly “well it’s not for eeeeveryone. After your phone is done one of us can talk to you more about it” ...okay then. Finally (a fourth time) my phone is brought out. It finally looks right and is working. Though this time the guy helping me didn’t make sure of those things in front of me. Just asked me if I thought it looked okay now. I pay the $50. Stood there a minute to make sure the Touch ID and whatnot was actually working now. So, nearly 3 hours of my Saturday and 50 bucks later, I left with my phone that I hope won’t have any new issues after this saga... and a new battery charged to... 6% -_- I really thought I may by the iPad Pro today but honestly didn’t have the time to stay longer and sure didn’t feel like giving this particular store any more of my money.

Yash Mehta

No service, very disappointed

ALICIA STALEY

Great service and selection of products

Tali Cummings

TERRIBLE CUSTOMER SERVICE I went to the Apple Store December 17th 2018 and my phone was frozen however, I was able to use the quick menu, the issue was the homepage was frozen. I had 2 small cracks on the side. They tried turning off my phone and it would just stay on the page. They told me I needed a screen replacement which would have been $160. But the screen wasn't an issue and the sales guy kept telling me half the screen works and the other half doesn't when the half of the screen that he claimed didn't work still worked with the quick menu. It was an issue with the phone itself. They didn't diagnose the problem correctly and if I wasn't tech savvy I could have waist $160. While I was talking to him he ignored me and spoke to another customer. I ended up going to my phone carrier and the understood it wasn't a screen issue and I ended up getting a new iPhone.

Elizabeth Day

Very nice happy greeter

Zafar Khan

Absolutely horrible experience at the store trying to buy an iPhone. As a customer i was there to drop a 1000 bucks and the store made me wait forever over 20 minutes to give me a new phone and cash me out. Really bad experience as a customer for what should have a been hand over the box and swipe a card deal. Left without a purchase !!!

Scott Bailey

Went to Apple store to get Apple products. Store was out of stock and had to order. Order took longer than anticipated. Should have gone to best buy, in stock and more affordable.

Raghu Ramz

High technical expertise people work here. Thanks Apple for resolving my mac mini issue! Cheers (y)

Joe Carli

Lots of cool stuff

Bruce Burt

Absolute zoo on a Monday night. Completely disorganized. Wandered the store looking for someone to put me on a waitlist. I just want to buy an iPhone 7. Wish it were that simple.

Ann Petrous

Great customer service. Although I must say, I can teach those people about accessibility. Otherwise they are very well informed. Although, I will never understand why anyone would want to pay $500 for a tablet!!! I’m glad I’m able to afford my iPhone 7 due to my Verizon wireless plan! I mean my God!

Abdullah Almazyad

I picked up my online order and it was fast process.

Anish Gupta

Typical apple store. Didn't have to wait long for help even though the place had a million people inside

Manohar Menon

Awful experience- waited in line to pick up my prepaid phone (paid online) and then after much waiting they gave me the phone but are unable to activate it because they have no SIM cards. They sent me on a wild goose chase to the phone company who are not really interested in helping you since you didn’t buy from them. Would you buy a car without tires if the dealer sent you to metro tire to buy them? Ridiculous!

Pete Ettinger

Can’t thank Kat and Dan enough. Came in today at 8:30pm because my phone was acting up, and having a working phone is essential to both my personal and professional lives. They were able to squeeze me in to get the display on my iPhone X replaced, and got me out just after 9pm. A typical 1-2 hour repair only took Dan 30 minutes, and my phone is as good as new. Kudos to both of them, and I will be referring my clients/customers to see Dan for their Apple repair issues.

M3

VZW vs APPLE poor customer service/lazywork ethics goes to apple employee at this location. NO SERVICE issue, no one can contact me, no orders can be text.. i dont like change but Apple might lose a customer with this employee. i was sent to Apple per Verizon, to have them assess my no cellular service issue on my phone7. The young woman helping me about 12:30 today, short-short hair, maybe a nose piercing? i wish i knew her name so i could let her know that she was wrong to shew me away or could of gave me better feedback instead of blaming Verizon.. my iPhone keeps cutting in and out of service. no calls or text, i use this phone for work so its agony... She said i didn't have this issue because i had service in that moment and did show "error" in the cellular settings. well as sure as sh*t i walk out of the mall LOL calling someone it failed. No way was i going back to that line [you all know what i mean] GOOD JOB girl, for NOT listening to me, i have screen shots that the issue shows exactly what you said it NEEDED to say. You said that Apple would just turn away my phone because it was a replacement through VZW, instead you could of let me know that APPLE only helps when you have the phone for so long. Instead she said it would cost me $400 if i wanted Apple to deal with it. wanted to point the finger at the vzw girl who helped me get to the apple store saying she should know better that Apple doesnt like warranty phones and will just send it back. I HAVE NO phone service at this moment. .. thanks..... i just am tired of the back and forth between these two. the best customer service out of either one was verizon who i had to deal with 3 times in 24 hours. from the store in Novi to the techs online/phone. Tried to help me figure out why it was acting up. i drove to Novi Apple just to get what feels like a run around. i work customer service and i am easy going but i don't appreciate lazy employees when it comes to my personal time being wasted that they get paid for & items WE ALL PAY A LOT OF MONEY FOR. *please forgive my verbosity I am frustrated

Manikanta Srinivas Arubolu

I bought an I phone XR PRODUCT RED on Jan 1st, 2019. When i came home i just out it for charging it started heating the phone and it displayed a message, phone is so hot, i git burnt on my hand.

Jake Kuhn

Incredible service even when the system was letting them down they went out of their way to find an easier solution

Arthur Crews

Not particularly this store but when I buy a thousand dollar phone I expect that damn thing to work and not run like a POS.

msnovice 50

Excellent customer service. Minor glitch in my computer. The problem was fixed quickly and for free! Awesome.

Austin Gray

I should rent out a room in the back of the store because I practically live there with how much time I spend here. Apple is Apple, who doesn't love their high quality products? The sales staff are always friendly and helpful. Highly recommend going here if you need anything Apple related!

Debbie Mcarthur

Best mall

William Richardson

Granddaughter loves this place.

Karen Steplitus

Great service! Made our first Apple purchase fun and memorable. Highly recommend this store!

Adrian Alvarado

Apple store! It is what it is!

Kristine Sun

Staff is rude. We wanted to buy an iPhone. No one was able to help. Want to switch to Google phone now.

Suryakiran Menachery George

Very good

Ericka Brummer

Greeters were amazing! The first rep was less than enthused to answer our questions about a new Mac Pro laptop.. but the incredible rude manager who was just a complete jerk about the student discount and letting us clearly know we were not entitled to discounts was the icing on the cake. We walked out laughing and in disbelief that a manager could treat any customer like that and still expect to close a sale. Clearly he didn’t care either way. We went online and ordered (with the student discount) saved a bunch of money and enjoyed our experience!! We will drive to the Ann Arbor Apple Store if we need help with our new purchase :)

Jose

I love the Apple store! Costumer service has always been great. Except on my last visit. I wanted to purchase a new screen protector and the person who helped did not tell me of any options or price. I had to ask that after he was already bringing up the screen protector. Also he mentioned that I had a 1 year warranty in the store, which is not true. The protector actually has a 5 year warranty but with the manufacturer. Besides that everything else has been great there!

Vincent Trotto

it's an absolute hell world in here.

Chris Julien

You have to wait for a long time and one time I downloaded a movie and it never got undownloaded so it took up lots of storage and they told me it was my apps. First time was here it was good but this time we waited an hour to ask a question and to replace a battery

Scott Roteman

Awful experience for a Wednesday night. Came in to get the new iPhone, ended up getting past off to three different store personnel. Once finally helped the lady rudely took another customer in the middle of my transaction and mind you right in the middle of asking questions. I was then past off again and this guy wasn’t engaged at all and was more focused on people walking in versus actually helping with the purchase. Considering this is a corporate store, it really makes me think twice about apple considering this customer service was a all time low.

J Z

Crowded and noisy, worst apple service experience ever. Waited 3 hrs for a simple battery change and another 30 mins delay after the promised pick-up time. Worst of all, my credit card got compromises after the purchase!!! Will never go back to that store ever again!!!

Pratik Gaikwad

One of the best apple shops!!! Best service I have experienced ever !!!

Gianna Lampertius

Walked in for help to reset/unlock my phone and told to call and make an Appt for tomorrow...? Without my phone working...? Wish I still had my Blackberry...

Michael Atherton

Too busy.

Najeray Elam

John was really great helping me with my iPhone questions, I left satisfied and will be back for more products!

Shiva Bongu

Classic Apple store. Fast service and technicians are very knowledgeable.

TRYSTEN WALLACE

Left as an android customer

K L

Great Apple store location. Service here is always wonderful. I compare all other Apple stores that I visit back to this one. Keep up the great work

Pl L

The people that work here never actually wanna do work. Not to mention they've questioned my father whose a dv like a serial killer

Brandon Burt

Came in to buy an iPhone 7 and that’s it. Stood in line for a while just to be pushed around to 2 different apple staff members before I was actually put into the “queue.” Which is all that matters actually, not the line everyone is standing in. I literally just want to buy a phone and leave. Not even buying a house took this long.

Alex Stewart

I made an appt for 10:35 am on a Saturday. First available when I booked. Figured I could get on with the rest of my Saturday after, since all I needed was my iPhone battery replaced. When I walked in nobody greeted me. I walked around a bit and finally had to ask someone for help, no big deal. They told me it would be ready by noon. I was surprised it would take 1.5hrs to change the battery but the store was busy so fine, I walked around the mall. When I returned at noon I was told it wasn’t ready. I waited in the store another 15-20min. The first time they brought me my phone, the seal around the seam of the case was sticking out. They took it back to fix it. The second time they brought it out the home button wasn’t working, they took it back to replace the display. The THIRD time they brought it out the home button was fixed but now the seal was sticking out again. Where is quality control? Why wouldn’t you check for that since that was the issue the FIRST time the phone was returned to me. During all this time I was seriously looking at the iPad Pro. Been thinking about buying one for months. A genius asked me if I was interested in it and I told her yes I’d been thinking about it. She said rather condescendingly “well it’s not for eeeeveryone. After your phone is done one of us can talk to you more about it” ...okay then. Finally (a fourth time) my phone is brought out. It finally looks right and is working. Though this time the guy helping me didn’t make sure of those things in front of me. Just asked me if I thought it looked okay now. I pay the $50. Stood there a minute to make sure the Touch ID and whatnot was actually working now. So, nearly 3 hours of my Saturday and 50 bucks later, I left with my phone that I hope won’t have any new issues after this saga... and a new battery charged to... 6% -_- I really thought I may by the iPad Pro today but honestly didn’t have the time to stay longer and sure didn’t feel like giving this particular store any more of my money.

Yash Mehta

No service, very disappointed

ALICIA STALEY

Great service and selection of products

Tali Cummings

TERRIBLE CUSTOMER SERVICE I went to the Apple Store December 17th 2018 and my phone was frozen however, I was able to use the quick menu, the issue was the homepage was frozen. I had 2 small cracks on the side. They tried turning off my phone and it would just stay on the page. They told me I needed a screen replacement which would have been $160. But the screen wasn't an issue and the sales guy kept telling me half the screen works and the other half doesn't when the half of the screen that he claimed didn't work still worked with the quick menu. It was an issue with the phone itself. They didn't diagnose the problem correctly and if I wasn't tech savvy I could have waist $160. While I was talking to him he ignored me and spoke to another customer. I ended up going to my phone carrier and the understood it wasn't a screen issue and I ended up getting a new iPhone.

Elizabeth Day

Very nice happy greeter

RYAN JOHNSON

When I bought my iPhone Pro Max the guy forgot to put the SIM card needle back in the box. I only found out after I got home. But still loving my new iPhone

Zafar Khan

Absolutely horrible experience at the store trying to buy an iPhone. As a customer i was there to drop a 1000 bucks and the store made me wait forever over 20 minutes to give me a new phone and cash me out. Really bad experience as a customer for what should have a been hand over the box and swipe a card deal. Left without a purchase !!!

Scott Bailey

Went to Apple store to get Apple products. Store was out of stock and had to order. Order took longer than anticipated. Should have gone to best buy, in stock and more affordable.

Caitlin Muncy

Went here yesterday because SIM card reader stopped working. Decided to give in and upgrade to an iphone 8. The only problem was that the people at apple assigned my mother's number to my new phone instead of mine. Pretty irritating and now neither one of us has a working phone. Please pay better attention to detail.

Yera Kota

Worst experience ever from a major retailer! The employees will laugh in your face, or even hang up a phone call on you, this is the final straw for me with Apple. After so many years of continued business I can say that I will no longer be a Apple consumer because of the disrespect I was given by the staff here.

John Pena

Had one on one with an associate to help me with my questions and make a great selection on an iPad.

Chris Munte

As far as apple stores go, it’s the same great experience. The staff is always friendly and make sure your shopping experience is as painless and smooth as possible. As with any Apple store, try to go at times that are less crowded. When the store gets busy it’s harder to have a good experience simply due to the smaller size of the store.

Jeanine Miller

This was a very busy day but, we still didn't wait too long and the 3 people that helped us were friendly, relaxed and helpful!

Jill H

Great customer service

Oksana Fla

Just shocking how erragant and disorgonised these geniuses are at the store. I has been sent from one genius to another 6 times until I ended up with the store manager (Josh, I think) - the most useless genius of all. It's hard to believe how lite care we get after spending so much for Apple products. And all I needed was to purchase a new computer charger. Do as much purchases online to avoid such waste of time and dealing with unpleasant people.

Mil

Bought a iphone xs max and the phone blacks out randomly sometimes and will power back up when it feels like. This is the worst money I’ve ever spent on something for it to be horrible quality I will never do business with Apple again

Loree Bednarski

Extremely efficient store. The staff here are so friendly and helpful. I have only good things to say about this location!!

Kevin Laverty

Prices can be lower but they have a great selection of Apple products

mark mcintosh

Very helpful staff,quick. Place was busy but they were pretty streamlined. I got lucky in my battery was under warranty! So I didn't have to pay any cash. Yeehaw

Soadalicious

My phone has been giving me problems since day one and I’ve had to go to this store 4 times!!!! Each time they basically tell me they can’t do anything for me except give me 250 dollars for it so I can upgrade..... I’m the kind of guy That takes great care of his phones, never a scratch! But this phone has had a faulty internal antenna, a faulty battery, a non focusing camera, and now it makes this loud static sound randomly throughout the day even when it’s on sleep mode!!! You’d think they’d at least replace the iPhone with the same model but they won’t even do that!!! Also I’ve been an apple customer since the iPod Nano and I’m not buying another apple product again

Mohamed Jaber

Best customer service, welcoming and helpful staff

Sue Maloney

I came in with a problem of syncing, that even Apple Care couldn’t solve. And Ashley did her best to solve it too, but failed. But that’s not why I’m writing this review. Ashley was outstanding in doing her best in solving my problem and needs to be commended for all her effort and patience!! She not only tried to help me with the problem of syncing, but gave me tips of other things I was doing on my iPhone 8 Plus that I just bought 2 days ago. She deserves a gold star!! And I will ask for her every time I need some help from my Apple store employees! Please give her a raise!!

Lisa May

Horrible customer service...... not organized to deal with the selling of the new iPhone and servicing appointments! Picking and choosing who the technicians are servicing! Witnessed walk-ins taken before appointment, staff calling the same name for more than 20 minutes, not moving on to the next! Not efficient at all, why book an appointment only to sit more than a hour for service? Shame on you Twelve Oaks Apple store! I wish I can post pictures of staff standing around!

للطبخ هاويه

The place is so nice there isn't directions so if you are looking for a place you will have to look for Lon time and that's not fun. I like decorations of the place and overall it was a good experience.

Sandeep Solanki

Been going to this mall for a while, Wide variety and selection in this mall. Busy most of the time, has some many amazing and excusite places to wine and dine. I really like the ambience and texture of the place, gives a really great vibe and there is no chance of being bored with the amazing sales always on. A must visit.

Sean Adkins

Really helpful staff, and very personable! Couldn't have had a better experience.

JUST A LOGICAL LAD

fast and efficient location.

Karin Mains

The hub for all things apple. Liked the handicapped table. Apple was thinking here. Not everyone sits on a high stool while going over gadget issues with associates. Nice job!

Jason Redford

It is always busy at this location, but the staff is always enjoyable and help to make the experience memorable. Friendly faces and compassion will help make the world better; I'm glad Apple knows how to hire incredible people!

Maisie Potter

Staff made me uncomfortable

Cullen Smith

I was caught between a rock and a hard place. Staff were very helpful.

Doug Utter

Great stores, very clean and I felt safe

Makayla Sheffield

Some of your associates are excellent! Some have horrible attitudes and rent very attentive

ᗷᖇE Bre

I love Apple's Customer Service!!!! Even though its usually crowded , I don't go on there often but when I do I either bought a new iPhone or fixed it but they were patient, respectful, and very nice …. Apple Fan for life

Ryan Tigue

They were very friendly & a delight to work with as they solved my issue

Priscilla Bird

A beautiful experience very nice and professional I brought my kids to the apple store because my daughter phone won't update I made an appointment and I was seen the same day the rep who helped us was very knowledgeable and he let me test out the xr iPhone and xs max which was cool my kids enjoyed their experience with Apple it was nice and crowed but that didn't brother me and it didn't take long for them to update the phone.

Z TV

Been here for 2 hours to get told you need to buy a new phone because the one you brought in for service is not going to work anymore. Why is it not going to work anymore??? They’ll tell you we don’t know why. I think I’m done with Apple and there products. Phone watch and computer seem really unreliable now. I’m going to Samsung and spending my money there now. Apple will not go broke because of me but I promise you they will lose there swag.

Phyllis Fairgrieve

Im not an Apple fan

Margaretha Watson

Very competent and friendly technicians. I go here every time I have a problem with my Apple MacBook

Stephanie Flynn

Nice store Very helpful employees.

Michelle S

Brought my phone here because after trying the bowl of rice trick for water damage it would not charge. Didn’t have to wait long this time which was a shock. Zack took one look at the charging port and said it needed to be replaced for over $300. Took my phone to Verizon and they took one look and saw a piece of rice stuck where the cord is supposed to go. Removed it and the phone now charges. Apple clearly just wants your money.

Georgis Yaldo

Very friendly staff and they help you out with anything you need. Even the people that have been working their for a week or so know a lot and answered lots of my questions. Highly recommend this apple store.

Margaret Peters

Great. I should that there are more employees know sign language to communicate with Deaf customers. Since I met someone once, unfortunately, this person isn't working anymore. Need more ASL!

willie nabhan

very fast service & profficinal

Chris B

No "Genius" to be found today. My daughter's phone wouldn't turn on, I made an appointment, drove across town an hour only to be told, yeah, it won't turn on, its dead. I asked why? Its a two year old iPhone 6s, it hadn't been dropped, screen was intact, no dents, dings, protected in an Otterbox why isn't it working? We bought 4 phones on the same day, one died earlier than the rest. Her response was there are a lot of parts it could be any of them and most of the phones die after two years anyway. Then comes the "but you can buy a new one for XX hundreds of dollars." What a racket. I wouldn't have minded the phone dying but at least give me some logical reason not just push a few buttons and say its dead, give me money. I received more help going to a phone store afterwards than the "Genius" bar.

Damon Creighton

I'm NEVER buying any apple products AGAIN! There in store customer service is HORRIBLE!

Caitlin Muncy

Went here yesterday because SIM card reader stopped working. Decided to give in and upgrade to an iphone 8. The only problem was that the people at apple assigned my mother's number to my new phone instead of mine. Pretty irritating and now neither one of us has a working phone. Please pay better attention to detail.

Vera Kota

Worst experience ever from a major retailer! The employees will laugh in your face, or even hang up a phone call on you, this is the final straw for me with Apple. After so many years of continued business I can say that I will no longer be a Apple consumer because of the disrespect I was given by the staff here.

John Pena

Had one on one with an associate to help me with my questions and make a great selection on an iPad.

Alaina Gibbons

It was very busy, but all the workers we attentive, positive, and happy. Specifically a worker named Kyle, he helped me upgrade my phone, and put things in lamens terms for me to understand. He was very kind, and very funny. Great experience!

Chris Munte

As far as apple stores go, it’s the same great experience. The staff is always friendly and make sure your shopping experience is as painless and smooth as possible. As with any Apple store, try to go at times that are less crowded. When the store gets busy it’s harder to have a good experience simply due to the smaller size of the store.

Jeanine Miller

This was a very busy day but, we still didn't wait too long and the 3 people that helped us were friendly, relaxed and helpful!

Oksana Fla

Just shocking how erragant and disorgonised these geniuses are at the store. I has been sent from one genius to another 6 times until I ended up with the store manager (Josh, I think) - the most useless genius of all. It's hard to believe how lite care we get after spending so much for Apple products. And all I needed was to purchase a new computer charger. Do as much purchases online to avoid such waste of time and dealing with unpleasant people.

Mil

Bought a iphone xs max and the phone blacks out randomly sometimes and will power back up when it feels like. This is the worst money I’ve ever spent on something for it to be horrible quality I will never do business with Apple again

Loree Bednarski

Extremely efficient store. The staff here are so friendly and helpful. I have only good things to say about this location!!

Kevin Laverty

Prices can be lower but they have a great selection of Apple products

mark mcintosh

Very helpful staff,quick. Place was busy but they were pretty streamlined. I got lucky in my battery was under warranty! So I didn't have to pay any cash. Yeehaw

Soadalicious

My phone has been giving me problems since day one and I’ve had to go to this store 4 times!!!! Each time they basically tell me they can’t do anything for me except give me 250 dollars for it so I can upgrade..... I’m the kind of guy That takes great care of his phones, never a scratch! But this phone has had a faulty internal antenna, a faulty battery, a non focusing camera, and now it makes this loud static sound randomly throughout the day even when it’s on sleep mode!!! You’d think they’d at least replace the iPhone with the same model but they won’t even do that!!! Also I’ve been an apple customer since the iPod Nano and I’m not buying another apple product again

Mohamed Jaber

Best customer service, welcoming and helpful staff

Sue Maloney

I came in with a problem of syncing, that even Apple Care couldn’t solve. And Ashley did her best to solve it too, but failed. But that’s not why I’m writing this review. Ashley was outstanding in doing her best in solving my problem and needs to be commended for all her effort and patience!! She not only tried to help me with the problem of syncing, but gave me tips of other things I was doing on my iPhone 8 Plus that I just bought 2 days ago. She deserves a gold star!! And I will ask for her every time I need some help from my Apple store employees! Please give her a raise!!

Lisa May

Horrible customer service...... not organized to deal with the selling of the new iPhone and servicing appointments! Picking and choosing who the technicians are servicing! Witnessed walk-ins taken before appointment, staff calling the same name for more than 20 minutes, not moving on to the next! Not efficient at all, why book an appointment only to sit more than a hour for service? Shame on you Twelve Oaks Apple store! I wish I can post pictures of staff standing around!

للطبخ هاويه

The place is so nice there isn't directions so if you are looking for a place you will have to look for Lon time and that's not fun. I like decorations of the place and overall it was a good experience.

Sandeep Solanki

Been going to this mall for a while, Wide variety and selection in this mall. Busy most of the time, has some many amazing and excusite places to wine and dine. I really like the ambience and texture of the place, gives a really great vibe and there is no chance of being bored with the amazing sales always on. A must visit.

Sean Adkins

Really helpful staff, and very personable! Couldn't have had a better experience.

JUST A LOGICAL LAD

fast and efficient location.

Karin Mains

The hub for all things apple. Liked the handicapped table. Apple was thinking here. Not everyone sits on a high stool while going over gadget issues with associates. Nice job!

Jason Redford

It is always busy at this location, but the staff is always enjoyable and help to make the experience memorable. Friendly faces and compassion will help make the world better; I'm glad Apple knows how to hire incredible people!

Ebube Ogbu

It was nice I got my phone with no problems and got out, quick and easy.

Maisie Potter

Staff made me uncomfortable

Blake Benjamin

I am highly disappointed and dissatisfied with apple’s service! I have been to the apple store more than 3 times in 2 months and over 5 phone calls in a month! I first went into the store because my phone was unresponsive, in the middle of a phone call it still appears for me to hear and talk back but the phone is unresponsive, I also am not able to type quickly without it starting to become super slow and won’t let me type leaving me to speak into the voice text. The first time I went to the apple store they told me that I should erase the whole phone and set it up as a new iPhone, I did that and it worked for the first week or so then it started becoming unresponsive again. The second time I went back to the apple store they replaced the battery but before that they said my phone was working at normal peak performance and may not need to be replaced so let’s try to erase to factory settings, I then went back and they replaced the battery for $30. After that, it was working for again the first week or so, I was told that if this doesn’t work they will replace my whole phone. I took it back to the apple store on Saturday July 30 and I then was told that my battery should NOT have been replaced because it has a third party screen (which I believe is a lie because they didn’t open my phone or do any diagnostics other than look at it) and they would replace it for $169.00. Which is totally ignorant and unfair considering that I was told my phone was going to be replaced for $30 if this step doesn’t work. Im upset because I can’t afford $169. Im a student, my parents can’t afford that amount and I’m stuck now with a phone that doesn’t perform. I’m having thoughts of switching from iOS, great job apple!

Cullen Smith

I was caught between a rock and a hard place. Staff were very helpful.

Doug Utter

Great stores, very clean and I felt safe

Makayla Sheffield

Some of your associates are excellent! Some have horrible attitudes and rent very attentive

ᗷᖇE Bre

I love Apple's Customer Service!!!! Even though its usually crowded , I don't go on there often but when I do I either bought a new iPhone or fixed it but they were patient, respectful, and very nice …. Apple Fan for life

Ryan Tigue

They were very friendly & a delight to work with as they solved my issue

Priscilla Bird

A beautiful experience very nice and professional I brought my kids to the apple store because my daughter phone won't update I made an appointment and I was seen the same day the rep who helped us was very knowledgeable and he let me test out the xr iPhone and xs max which was cool my kids enjoyed their experience with Apple it was nice and crowed but that didn't brother me and it didn't take long for them to update the phone.

Z TV

Been here for 2 hours to get told you need to buy a new phone because the one you brought in for service is not going to work anymore. Why is it not going to work anymore??? They’ll tell you we don’t know why. I think I’m done with Apple and there products. Phone watch and computer seem really unreliable now. I’m going to Samsung and spending my money there now. Apple will not go broke because of me but I promise you they will lose there swag.

Phyllis Fairgrieve

Im not an Apple fan

Margaretha Watson

Very competent and friendly technicians. I go here every time I have a problem with my Apple MacBook

Stephanie Flynn

Nice store Very helpful employees.

Michelle S

Brought my phone here because after trying the bowl of rice trick for water damage it would not charge. Didn’t have to wait long this time which was a shock. Zack took one look at the charging port and said it needed to be replaced for over $300. Took my phone to Verizon and they took one look and saw a piece of rice stuck where the cord is supposed to go. Removed it and the phone now charges. Apple clearly just wants your money.

Georgis Yaldo

Very friendly staff and they help you out with anything you need. Even the people that have been working their for a week or so know a lot and answered lots of my questions. Highly recommend this apple store.

Margaret Peters

Great. I should that there are more employees know sign language to communicate with Deaf customers. Since I met someone once, unfortunately, this person isn't working anymore. Need more ASL!

willie nabhan

very fast service & profficinal

Chris B

No "Genius" to be found today. My daughter's phone wouldn't turn on, I made an appointment, drove across town an hour only to be told, yeah, it won't turn on, its dead. I asked why? Its a two year old iPhone 6s, it hadn't been dropped, screen was intact, no dents, dings, protected in an Otterbox why isn't it working? We bought 4 phones on the same day, one died earlier than the rest. Her response was there are a lot of parts it could be any of them and most of the phones die after two years anyway. Then comes the "but you can buy a new one for XX hundreds of dollars." What a racket. I wouldn't have minded the phone dying but at least give me some logical reason not just push a few buttons and say its dead, give me money. I received more help going to a phone store afterwards than the "Genius" bar.

Damon Creighton

I'm NEVER buying any apple products AGAIN! There in store customer service is HORRIBLE!