Reviews of Apple Briarwood (Computer Repair)

Tina Sanders

They helped me solve any issue I’ve ever had. Really prompted service and organized store.

Jennifer DiPaola

I went to stand in line for the release of the Apple Watch Series 2. The first employee who helped me in the line told me that they didn't have any watches available for me, so I should I go home and order it online. I said I wanted to wait anyway. A second employee came up to me and asked if she could help. I told her that I wanted the Apple Watch. She told me they had a very limited stock. I asked her if she could tell me which watches they did have, and she told me that she didn't get paid enough to know that information. These two female employees were extemely rude and not helpful at all. I've never seen two sales associates try to talk a customer out of buying something at their store! Based on these two employees, I wanted to leave and not go to that Apple Store, but it's the closest location. Once I was in the store, the gentleman who helped me was extremely friendly and helpful. He was great. The kicker? The watch I wanted was IN STOCK at this store. So because of these two girls, Apple almost lost a sale.

JR Ray

Never know that this is the oldest apple store...

jeffmd00 .

Great service. Very knowledgeable staff.

billy bautista

Nice place to shopping, good stores, great location, people friendly

Gwyn Jones

Good service, busy, go online make appointment

Dejan Radic

Unfriendly staff at the door, makes you go get the service somewhere else. Tried to switch the color of Apple Watch series 4 band, was told “not possible” online customer service said not true. Hmmm untrained staff or just careless. 4 employees were at entrance talking about personal life, instead of working for customers?

Trendz Motorsports

So busy there no one spoke to me and I had a $160 item in my hands ready to buy, so I put it back and left. I never liked Apple but my wife does this is just another reason poor customer service.

Sham Nikam

Went in to get help to synchronize my computer Outlook calendar with iPhone calendar. Got help immediately and Sydney was very easy to work with and able to get Outlook synchronized

Filip Basta

their stuff is really communicative and helpful

Jose Arzac

Busy place, but got service almost immediately.

Carlos Agudelo

I went to get an old iPad reset to factory settings after multiple attempts by myself. The appointment was quick, the young lady tech was very savvy, kind, and able to do exactly what I needed. She really knew her stuff. I ended up buying an extra long and rugged power cable for our new iPad Pro, and she gave us an additional discount based on the company I worked for.

Jennifer

My mac was having serious issues, so I brought it to the Mac Cafe in Toledo, OH to see if they could diagnose the problem. After checking it, they said the logic board "most likely" needed to be replaced. They said it would cost $400, and I would get my computer back in a few weeks. I wasn't satisfied with their answer, so I made an appointment and brought it to the Mac store in Ann Arbor. The moment I walked into the store, I was helped. Chase (my technician) was knowledgeable and professional. He explained everything to me in detail, and told me my computer would be mailed to me within 5 days. Well, my computer showed up at my doorstep in TWO days! The repairs were done, and a sheet explaining the repairs was attached. The final cost of the repair was $290. Just a few days ago, I brought it back in to have my iPhoto app fixed. Chase was my technician again, and he was able to fix it right away. This repair was free. Apple stands by their software and fixes it free of charge.I give this store the highest marks in every regard. The staff were top notch and friendly, and service was quick and efficient. THANKS GUYS!

Kelly Munsell

Busy busy busy

India J. MacGregor

Great customer service and not a long wait considering how many customers were in. On numerous occasions they've hooked me up with my laptop and the warranty

Amar Mandalia

I bought a phone online. Come to pick it up. While I wait for my phone to come for 20 minutes another customer who is a walk in customer gets his phone within 2 minutes. What’s up with that?

Tammy Barber

Had a great experience at this store. Our wait time for service was around 20 minutes. Cole was our apple genius and he took care of all our needs across 3 devices and my Mom left there confident. Her devices are all synced now and life is good. It's only been 2 days but she's got this!

Ty Taggel

I felt broke because everyone was rich as hell

Jeet Shah

Staff here is always great and helpful.

Natasha Johnson

I was waited on immediately and taken care of. Love the customer service.

Julie Touchberry

I only needed to pick up a phone ordered online. I found a salesperson who was very helpful and kind. I was in and out in about ten minutes..

Renae Turner

I found them super helpful and friendly.

Subhajit Mohanty

I was with my friend who wanted to transfer the data from the damaged macbook to new one, but it was not possible because of some ssd enclosure is not working and they didn't have a spare one. Other service is good, very punctual.

Michael Kubik

Bad customer service from one of the associates and the manager who probably gave me a fake name and refused to give me the name of the rude employee. I called Apple directly and they’re taking care of the problem device I brought in.

DeAnna Martynenko

called and spent forever on hold

Gary Purse

They are always a big help when I have an issue on my iphone, MacBook or iMac. Thanks for all your help at the Genius Bar

Donna Larson

Not being computer literate, I was dreading to go to have our computer problem fixed. Chase Wasilius was wonderful. He went above the call of duty to help me out. He was patient and had a continuous smile on his face. His mom must be so proud of him.

Brad S

Always so busy come on

Breshawna-Mae Thomas

Customer Service Sucks! They’re Very Rude and Talkative. They Need to Help Customers Faster Without Attitude.

terisa broughton

Dave was a great employee. Super friendly and funny. His service was quick and efficient. Never expected the visit to be so positive. Thanks so much Dave, my daughter is back a happy camper.

Pat Wilson

Amazing mall every store a person could ask for from very high end to moderate. I was looking for the Apple store, the staff were over the moon!! Extremely helpful & nice. That’s my new Apple store it was worth the 63 mile drive.

Eric Robinson

I have been to this location 15-20 times in the past few years. I cannot remember a time that I waited more than a few minutes for someone to help me find what I was looking for, or to help me at the genius bar. The staff are usually fun to talk to and knowledgeable as well. I also had an experience that really made me glad that I purchased from the store and not online came with my 2015 MacBook Pro. After about 13 months, my MacBook Pro started acting strange and would not boot. I tried everything with support with no luck. They also would not help me out even though I was only 3 weeks beyond warranty and the repair bill was going to be 750.00. When I called the store at Briarwood, the manager told me to come right in. He took a look at my computer and said that what had happened should not have happened and that he would take care of me. Not only did he replace my computer, he gave me free accessories because of the trouble I had gone through. I see comments where people gave 3 stars because they had to wait for 10 minutes to be helped etc... I would highly recommend this store for knowledgable staff, customer service before and after sale, and because of my many positive experiences. Eric Robinson

stew coil

This store is closed.

R. M.

Stellar experience. Aaron met me at the front door, helped out with my pickup, and pointed out both a student discount and a back-to-school deal that I'd missed online. He then proceeded to wrangle through multiple returns and credits until everything was correct. Knowledgeable, friendly, and efficient - my experience was excellent.

Kostya Richards

Not bad products, but very pricey, and some have issues from purchase.

WENQING ZHU

Great place and great people. I have visited this place twice time in the past 2months: one time for buying a computer and the other for repairing it T_T. Actually I went to another Apple authorized shop first and they told me to change everything which will cost me about $800+. And I went here, the stuff helped me check my computer working condition carefully for free and there is nothing wrong(after I spilled coffee on it (˶‾᷄ ⁻̫ ‾᷅˵) That is definitely a better place to get professional help!!

Elizabeth Ames

I bought the iPhone 8 from the Apple store in Briarweood and recieved excellent service. I know this has nothing with the staff but I just wanted everyone to know that I got up this morning at 8am took my phone off of the charger and went to work, played Spotify all day at work until I left at 7, my phone was at 58% I played music in my car all the way home phones at 55% watched videos until 11 when my phone had finally died. 14 hours of use without charging once. I am extremely impressed and applaud Apple for the design and hard work that has gone into the 8 and X. Wow.

Tina Sanders

They helped me solve any issue I’ve ever had. Really prompted service and organized store.

Jennifer DiPaola

I went to stand in line for the release of the Apple Watch Series 2. The first employee who helped me in the line told me that they didn't have any watches available for me, so I should I go home and order it online. I said I wanted to wait anyway. A second employee came up to me and asked if she could help. I told her that I wanted the Apple Watch. She told me they had a very limited stock. I asked her if she could tell me which watches they did have, and she told me that she didn't get paid enough to know that information. These two female employees were extemely rude and not helpful at all. I've never seen two sales associates try to talk a customer out of buying something at their store! Based on these two employees, I wanted to leave and not go to that Apple Store, but it's the closest location. Once I was in the store, the gentleman who helped me was extremely friendly and helpful. He was great. The kicker? The watch I wanted was IN STOCK at this store. So because of these two girls, Apple almost lost a sale.

JR Ray

Never know that this is the oldest apple store...

jeffmd00

Great service. Very knowledgeable staff.

billy bautista

Nice place to shopping, good stores, great location, people friendly

Gwyn Jones

Good service, busy, go online make appointment

Dejan Radic

Unfriendly staff at the door, makes you go get the service somewhere else. Tried to switch the color of Apple Watch series 4 band, was told “not possible” online customer service said not true. Hmmm untrained staff or just careless. 4 employees were at entrance talking about personal life, instead of working for customers?

Trendz Motorsports

So busy there no one spoke to me and I had a $160 item in my hands ready to buy, so I put it back and left. I never liked Apple but my wife does this is just another reason poor customer service.

Sham Nikam

Went in to get help to synchronize my computer Outlook calendar with iPhone calendar. Got help immediately and Sydney was very easy to work with and able to get Outlook synchronized

Filip Basta

their stuff is really communicative and helpful

Jose Arzac

Busy place, but got service almost immediately.

Carlos Agudelo

I went to get an old iPad reset to factory settings after multiple attempts by myself. The appointment was quick, the young lady tech was very savvy, kind, and able to do exactly what I needed. She really knew her stuff. I ended up buying an extra long and rugged power cable for our new iPad Pro, and she gave us an additional discount based on the company I worked for.

Jennifer

My mac was having serious issues, so I brought it to the Mac Cafe in Toledo, OH to see if they could diagnose the problem. After checking it, they said the logic board "most likely" needed to be replaced. They said it would cost $400, and I would get my computer back in a few weeks. I wasn't satisfied with their answer, so I made an appointment and brought it to the Mac store in Ann Arbor. The moment I walked into the store, I was helped. Chase (my technician) was knowledgeable and professional. He explained everything to me in detail, and told me my computer would be mailed to me within 5 days. Well, my computer showed up at my doorstep in TWO days! The repairs were done, and a sheet explaining the repairs was attached. The final cost of the repair was $290. Just a few days ago, I brought it back in to have my iPhoto app fixed. Chase was my technician again, and he was able to fix it right away. This repair was free. Apple stands by their software and fixes it free of charge.I give this store the highest marks in every regard. The staff were top notch and friendly, and service was quick and efficient. THANKS GUYS!

Wyvernhearted Ink

Great customer service and not a long wait considering how many customers were in. On numerous occasions they've hooked me up with my laptop and the warranty

Amar Mandalia

I bought a phone online. Come to pick it up. While I wait for my phone to come for 20 minutes another customer who is a walk in customer gets his phone within 2 minutes. What’s up with that?

Tammy Barber

Had a great experience at this store. Our wait time for service was around 20 minutes. Cole was our apple genius and he took care of all our needs across 3 devices and my Mom left there confident. Her devices are all synced now and life is good. It's only been 2 days but she's got this!

Ty Taggel

I felt broke because everyone was rich as hell

Jeet Shah

Staff here is always great and helpful.

Natasha Johnson

I was waited on immediately and taken care of. Love the customer service.

Julie Touchberry

I only needed to pick up a phone ordered online. I found a salesperson who was very helpful and kind. I was in and out in about ten minutes..

Renae Turner

I found them super helpful and friendly.

Subhajit Mohanty

I was with my friend who wanted to transfer the data from the damaged macbook to new one, but it was not possible because of some ssd enclosure is not working and they didn't have a spare one. Other service is good, very punctual.

Michael Kubik

Bad customer service from one of the associates and the manager who probably gave me a fake name and refused to give me the name of the rude employee. I called Apple directly and they’re taking care of the problem device I brought in.

DeAnna Martynenko

called and spent forever on hold

Gary Purse

They are always a big help when I have an issue on my iphone, MacBook or iMac. Thanks for all your help at the Genius Bar

Donna Larson

Not being computer literate, I was dreading to go to have our computer problem fixed. Chase Wasilius was wonderful. He went above the call of duty to help me out. He was patient and had a continuous smile on his face. His mom must be so proud of him.

Brad S

Always so busy come on

Breshawna-Mae Thomas

Customer Service Sucks! They’re Very Rude and Talkative. They Need to Help Customers Faster Without Attitude.

terisa broughton

Dave was a great employee. Super friendly and funny. His service was quick and efficient. Never expected the visit to be so positive. Thanks so much Dave, my daughter is back a happy camper.

Pat Wilson

Amazing mall every store a person could ask for from very high end to moderate. I was looking for the Apple store, the staff were over the moon!! Extremely helpful & nice. That’s my new Apple store it was worth the 63 mile drive.

Eric Robinson

I have been to this location 15-20 times in the past few years. I cannot remember a time that I waited more than a few minutes for someone to help me find what I was looking for, or to help me at the genius bar. The staff are usually fun to talk to and knowledgeable as well. I also had an experience that really made me glad that I purchased from the store and not online came with my 2015 MacBook Pro. After about 13 months, my MacBook Pro started acting strange and would not boot. I tried everything with support with no luck. They also would not help me out even though I was only 3 weeks beyond warranty and the repair bill was going to be 750.00. When I called the store at Briarwood, the manager told me to come right in. He took a look at my computer and said that what had happened should not have happened and that he would take care of me. Not only did he replace my computer, he gave me free accessories because of the trouble I had gone through. I see comments where people gave 3 stars because they had to wait for 10 minutes to be helped etc... I would highly recommend this store for knowledgable staff, customer service before and after sale, and because of my many positive experiences. Eric Robinson

stew coil

This store is closed.

R. M.

Stellar experience. Aaron met me at the front door, helped out with my pickup, and pointed out both a student discount and a back-to-school deal that I'd missed online. He then proceeded to wrangle through multiple returns and credits until everything was correct. Knowledgeable, friendly, and efficient - my experience was excellent.

Kostya Richards

Not bad products, but very pricey, and some have issues from purchase.

WENQING ZHU

Great place and great people. I have visited this place twice time in the past 2months: one time for buying a computer and the other for repairing it T_T. Actually I went to another Apple authorized shop first and they told me to change everything which will cost me about $800+. And I went here, the stuff helped me check my computer working condition carefully for free and there is nothing wrong(after I spilled coffee on it (˶‾᷄ ⁻̫ ‾᷅˵) That is definitely a better place to get professional help!!

Elizabeth Ames

I bought the iPhone 8 from the Apple store in Briarweood and recieved excellent service. I know this has nothing with the staff but I just wanted everyone to know that I got up this morning at 8am took my phone off of the charger and went to work, played Spotify all day at work until I left at 7, my phone was at 58% I played music in my car all the way home phones at 55% watched videos until 11 when my phone had finally died. 14 hours of use without charging once. I am extremely impressed and applaud Apple for the design and hard work that has gone into the 8 and X. Wow.

Corynne Gregory

I came in this afternoon for a MacBook Air charger that I needed ASAP. Chris helped me throughout my purchase and went above and beyond. All of the team members were super busy with guests, but many of them checked in with me while I waited to make sure I was ok. Thank you Chris for your empathy & thank you to everyone else in the store that made my experience positive.

Kirankumar Desai

Good store with good and very supportive staffs!

Luke Zarzycki

Friendly understanding service employees who will do their best to work with you to find the best solution

Madi Peterson

Today I went to the apple store not expecting to purchase a new phone, but to fix mine at the genius bar... turns out I wasn't able to save my old phone and it just happened to be the day the iPhone 11 came out! It was crazy busy, but the staff was super helpful. My phone was taking a long time to load and transfer, and the staff was super friendly and kept me feeling important and noticed while I waited. Lizzie and Bobby were especially helpful and kind! On such a hectic day for them they were greatly spirited and perfectly helpful! Thanks apple team!

Destiny Decaminada

Very fast service even though there was a line to get into the store. They fixed my laptop free of charge and educated me on how to fix it if the problem were to come back. They also don’t work on commission so they’re not going to pressure you into buying anything.

Nana Kubo

Awesome! They have a sweetings and a yummy cheesecake store :)

Moses Pezarkar

I recently visited the Apple store in Briarwood Mall to get my battery replaced. I had to wait 30 minutes before a technician came to collect the phone. The worst thing is that there is absolutely no difference in the performance of the “new” battery. Moreover, they also damaged my screen during the process. Very unhappy with my experience.

S. Spence

Fast service, small store size for the city of Ann Arbor. Plenty of staff even though I had to wait 5 min for someone to be free.

Jay kar

Nice place. Not crowded

Timario Wilkins

Very good customer service and knowledgeable gurus throughout the store!

Jesus Corona

Excelent

Lyndon Hepworth

Bought an ipad. Gòod customer experience.

Khalid Raoof

Over the last ~6 years that I have been coming here, I've come to expect nothing less than excellent service from this Apple store. From product consultations to the genius bar, every interaction has surpassed my expectations! While every apple store employee that I've worked with has been great, Ayhan and George have been particularly helpful. They both routinely go out of their way to ensure my highest satisfaction! I typically don't write reviews, but I felt compelled due to my sincere appreciation for their quality of service.

SungJin Nam

Waiting time is too long

Lene Awad

I came in to Apple with a problem on my MacBook that over 90 people were experiencing according to Apple community alone. Technician recommended I do a few things and see how it goes when I’m home. Didn’t work so I took it to a computer store and the guy told me it’s a common problem with MacBook Pro and it’s a design flaw. I took my laptop again to Apple and the lady at the Genius Bar didn’t even want to listen to what I had to say. She told me she isn’t here to argue with me and wants me to pay $475 if I want my laptop fixed!?? Ridiculous, if Apple has a common design flaw going on causing my $1500 MacBook Pro to not function, why is it my fault and I have to pay additional money for apples faulty engineering. I put all my summer savings into this laptop for college and now I don’t have a functioning laptop. But it’s ok because I’ll have to go back to my hp which has proved to be more reliable than Apple products with a better warranty and customer service. Lady also told me that MacBooks are expected to only last 2 years! So I guess they expect me to blow $1500 very few years because Apple can’t seem to make an efficient laptop that can last

Ashley Oda

I’m very disappointed in the service of this store. The employees are far more concerned with quoting policy than being empathetic to customers. When you have a malfunctioning device, they will find a way to charge you for it. It is a far cry from the customer service that should be behind these products. Technology will sometimes fail, but having a apathetic attitude and quoting policy time and time again is not the way to support your customers through technology fails.

Rolf Tsai

I smashed my iPhone for accidentally falling down. They just replaced a new one for me without any hassle.

Peter Templeton

Very helpful knowledgeable staff

Krissy C

Is a nice mall

Meguro Tokyo

Amazing place with all the best that Apple has to offer. The customer management system is well defined, and while wait times can be long - when it busy, one doesn't get lost (in the system), fear not, for a well trained associate will be along (eventually) to aid and assist. A cool place - check it out!

emily smolarek

Made an appt at Genius Bar. Very knowledgeable and resolved my issue right away. Even spoke with the manager who was very kind regarding the issues i was having with my phone which was beyond his controls. However he wanted to make sure I was happy

Yan Ravid

They must've been having a big event because I was standing around for a few mins. The employees seemed nice as and I'm sure they were, but I decided to not wait and go buy it from walmart instead, where the product I was looking for was 80 bucks cheaper also. I might go back for accesories, at a time when they're not as busy. Note: employees were professional and courteous just didnt have time for me right then

Desiree Day

Amazing customer service!

Future Tech Now

They are a very busy store and the wait can take awhile, but they do do a great job! The automated phone system when you call the store, is a waste of time and not worth the effort!

Raymond Yang

Very helpful staff. Great free lessons on iPhone usage.

woldoog1 .

Fast effective service.

David Rindfield

Great customer service very friendly.

Paul Arias

This is where I go to get my Apple products and secure an appointment. I think that the business is doing so well that every time I do go the place appears rather full. I hope that they are able to expand!

Benjamin Tackett

Everyone was so friendly and helpful.

Laron L Bean

Wonderful products

Nicole Burns

Went in for an appointment screen replacement on my iPhone 7 plus. The rep stated that my phone had a bend which was apparent from the crack yet it was my responsibility; that was the first issue. Then they took the phone for screen replacement which took 3 hours, even though I was told it would be finished in 1.5. I paid the $160 for a screen replacement and they gave me the phone and sent me on my way and I had to get help because the home button wouldn't work. They decided that they couldn't figure out why so they offered to swap the phone. I got the swapped phone and used it for a day then removed the protective film to discover a crack from the home button to the bottom of the phone!! I live out of town and had returned home at this point (3 hours away) so I called Apple and they called the store and the store claims "we inspected it and there was nothing wrong with it" so basically your screwed. Just the way the supposedly inspected my phone when it was returned and had I not tried it I would have went home with a home button that didn't work. This store is awful, a complete joke and it will be my last iPhone. I spent $160 for nothing basically. Not to mention the MANY iPhones I have purchased.

David Jodway

Even though the store was crowded, we were met at the store entrance by an Apple employee who checked us in. We onky had to wait about 10 minutes to be seen by a staff person who was very helpful.

Aidan Fansler

The Apple Store at briarwood is AMAZING!!! The staff are incredibly nice and helpful!! They were extremely helpful when I had to get my phone screen fixed, I was out of the store within 2 hours with my fixed phone!! I would definitely recommend!

McKenna Moulton

Had a pretty good experience here. I scheduled ahead of time... my macbook was overheating a lot. Turns out I just needed my fan cleaned and the staff was nice and helpful. I was in and out fairly quick.

Leah V

Words really can't describe how bad this location is, both in terms of customer care and overall competence of the employees. I purchased a new iPhone XS from my carrier, and noticed that the battery seemed to be draining much faster than it was supposed to. I finally called Apple Customer Support, who scheduled me an appointment at my local "Genius Bar". Upon my arrival to the store, I was eventually assisted by "Matt". Diagnostics were ran, and Matt confirmed that my battery was bad and recommended a replacement. He then asked me if I had "3 hours to kill, since we're pretty busy here today". I explained that I had another appointment that I really couldn't miss, so he then told me to go back to my carrier so they could swap the phone itself. He gave me a printout stating that the phone should be replaced and sent me on my way. I drove the 10 or so minutes to AT&T, where they were totally bewildered by what I was told at Apple. They explained that they never swap out Apple products and any replacements (for parts or phone) had to be through the Apple store. He then called the Apple store on my behalf, explained what happened, and told me to go back to them where they'd "prioritize" me. Again, all Apple's mistake and AT&T went above and beyond, as they usually do. Back I go to the Apple store, where I worked with a nice woman who apologized profusely for the error and said I definitely should not have been told to leave and go to my carrier (thanks, Matt!), and she swapped out my phone for a "new" one. She was pleasant and apologetic the entire time and was the one good part of this whole ordeal. Later on that day, after finally getting home, I realize that the "new" phone I was given had a dent/chip in the metal frame, close to the side button. Mind you, I hadn't taken it out of my purse and had solely used my work phone since leaving the store, so it had definitely been given to me damaged. I will say that it wasn't a huge spot and perhaps wouldn't have been noticed without a critical eye, but seeing as how these phones are expensive enough to warrant a black market kidney sale it was bugging me that it wasn't "new" in terms of damage. I sucked it up, called the store to let them know, and they told me to come on back and they'd give me a different phone. I get back to the store after a quick dinner, and it's around 8pm at this point. A girl finally wanders over to help, and she was young and seemed very new. A guy who was extremely condescending kept coming over to help her and ask questions of me, although the person I spoke to on the phone said that they had made a note of all that took place that day and I'd again be "prioritized". I'll try to summarize from here: I got a replacement, was asked if I wanted to set it up there, I (stupidly) declined and said I really just wanted to get home (it was 8:45 at this point) and left. I finally got home around 9:45, went to set up the new phone, and saw that the phone displayed an error message stating that it "couldn't be activated due to an error". I call Apple Tech Support who would only suggest restoring the phone through an iTunes backup, which I tried repeatedly, but nothing would activate this thing. They passed me along to a supervisor, and we eventually figured out that the girl at Apple had never scanned in the new phone, so the dented phone they had at the store was still registered to me and this one wouldn't work until that could be fixed (IMEI and serial number error). The supervisor submitted a request to their "Chain Errors" department and said it'd be fixed when they got to it. It finally allowed an activation at 9am the next day, nearly 24 full hours since my original trip to the store. TL;DR don't go to this location if you value your time and/or sanity.

孙晋文

Remember back then people were nice and friendly at Apple store. But now this place is such a mess and very disorganized. All of the employee look very busy running around no one even ask if I needed any help and not even put up a smile or greeting. Some of the employees are just standing in the middle of the store, focusing on messing with their own iPad in their hand don’t even bother to help anyone. Finally I picked up some iPad accessories, and yeah Apple think cash register is too mainstream, I have a to walk all around the store and try to find one employee that who actually care to check me out. Very very bad overall experience. Definitely recommend people to go to Best Buy instead. Their employees are so much more friendly and helpful.

Yongrui Mi

i drove there from east lansing to get an iPhone X yesterday and i had thought apple staff might get too nervous to provide good service for customers, since there just were so many people crowded in that little store. however, i really appreciate the staff member who's name is Stacey Berry, she was very polite and was being very helpful for assisting me to get into apple upgrade program ( i don't have enough money to pay it off at once) and i got little nervous when we realized i couldn't join the program because i was not a normal account user of AT&T, i was worried she might just gave me some words and tell me to come back when i fix my att account. But she didn't show any sign of doing that at all, instead, she even helped me make phone call with the customer center of ATT, (all the att representatives are not native speakers, which is super hard for me to talk to, because i'm not native speaker neither. ) Stacey totally stand along with me and argued for me with the att staff, trying to help me get a fair deal, and Stacey also helped me find a nearby att store because i'm not from ann arbor. besides, she talked to the manager and helped me reserve my iPhone X for me until the store close, which makes me feel so happy and appreciated. In the end, i got another iPhone X at the att store i drove to later, which made me feel guilty, but i still want to stand out and give applause to Stacey Berry and all the apple staff at the ann arbor store. wish all of you have a good thanksgiving!

Anatoliy Shuba

Waited in line at Monday morning about 40 min just to buy AirPod. Ugly service

Ed Hennessey

Short wait very helpful

BRIAN S

Helpful group of workers to help my 84 year old mother with her phone!

Corynne Gregory

I came in this afternoon for a MacBook Air charger that I needed ASAP. Chris helped me throughout my purchase and went above and beyond. All of the team members were super busy with guests, but many of them checked in with me while I waited to make sure I was ok. Thank you Chris for your empathy & thank you to everyone else in the store that made my experience positive.

Kirankumar Desai

Good store with good and very supportive staffs!

Luke Zarzycki

Friendly understanding service employees who will do their best to work with you to find the best solution

Madi Peterson

Today I went to the apple store not expecting to purchase a new phone, but to fix mine at the genius bar... turns out I wasn't able to save my old phone and it just happened to be the day the iPhone 11 came out! It was crazy busy, but the staff was super helpful. My phone was taking a long time to load and transfer, and the staff was super friendly and kept me feeling important and noticed while I waited. Lizzie and Bobby were especially helpful and kind! On such a hectic day for them they were greatly spirited and perfectly helpful! Thanks apple team!

Destiny Decaminada

Very fast service even though there was a line to get into the store. They fixed my laptop free of charge and educated me on how to fix it if the problem were to come back. They also don’t work on commission so they’re not going to pressure you into buying anything.

Nana Kubo

Awesome! They have a sweetings and a yummy cheesecake store :)

Moses Pezarkar

I recently visited the Apple store in Briarwood Mall to get my battery replaced. I had to wait 30 minutes before a technician came to collect the phone. The worst thing is that there is absolutely no difference in the performance of the “new” battery. Moreover, they also damaged my screen during the process. Very unhappy with my experience.

S. Spence

Fast service, small store size for the city of Ann Arbor. Plenty of staff even though I had to wait 5 min for someone to be free.

Jay kar

Nice place. Not crowded

Jesus Corona

Excelent

Lyndon Hepworth

Bought an ipad. Gòod customer experience.

Khalid Raoof

Over the last ~6 years that I have been coming here, I've come to expect nothing less than excellent service from this Apple store. From product consultations to the genius bar, every interaction has surpassed my expectations! While every apple store employee that I've worked with has been great, Ayhan and George have been particularly helpful. They both routinely go out of their way to ensure my highest satisfaction! I typically don't write reviews, but I felt compelled due to my sincere appreciation for their quality of service.

SungJin Nam

Waiting time is too long

Lene Awad

I came in to Apple with a problem on my MacBook that over 90 people were experiencing according to Apple community alone. Technician recommended I do a few things and see how it goes when I’m home. Didn’t work so I took it to a computer store and the guy told me it’s a common problem with MacBook Pro and it’s a design flaw. I took my laptop again to Apple and the lady at the Genius Bar didn’t even want to listen to what I had to say. She told me she isn’t here to argue with me and wants me to pay $475 if I want my laptop fixed!?? Ridiculous, if Apple has a common design flaw going on causing my $1500 MacBook Pro to not function, why is it my fault and I have to pay additional money for apples faulty engineering. I put all my summer savings into this laptop for college and now I don’t have a functioning laptop. But it’s ok because I’ll have to go back to my hp which has proved to be more reliable than Apple products with a better warranty and customer service. Lady also told me that MacBooks are expected to only last 2 years! So I guess they expect me to blow $1500 very few years because Apple can’t seem to make an efficient laptop that can last

Ashley Oda

I’m very disappointed in the service of this store. The employees are far more concerned with quoting policy than being empathetic to customers. When you have a malfunctioning device, they will find a way to charge you for it. It is a far cry from the customer service that should be behind these products. Technology will sometimes fail, but having a apathetic attitude and quoting policy time and time again is not the way to support your customers through technology fails.

Rolf Tsai

I smashed my iPhone for accidentally falling down. They just replaced a new one for me without any hassle.

Peter Templeton

Very helpful knowledgeable staff

Krissy C

Is a nice mall

Meguro Tokyo

Amazing place with all the best that Apple has to offer. The customer management system is well defined, and while wait times can be long - when it busy, one doesn't get lost (in the system), fear not, for a well trained associate will be along (eventually) to aid and assist. A cool place - check it out!

emily smolarek

Made an appt at Genius Bar. Very knowledgeable and resolved my issue right away. Even spoke with the manager who was very kind regarding the issues i was having with my phone which was beyond his controls. However he wanted to make sure I was happy

Yan Ravid

They must've been having a big event because I was standing around for a few mins. The employees seemed nice as and I'm sure they were, but I decided to not wait and go buy it from walmart instead, where the product I was looking for was 80 bucks cheaper also. I might go back for accesories, at a time when they're not as busy. Note: employees were professional and courteous just didnt have time for me right then

Desiree Day

Amazing customer service!

Future Tech Now

They are a very busy store and the wait can take awhile, but they do do a great job! The automated phone system when you call the store, is a waste of time and not worth the effort!

Raymond Yang

Very helpful staff. Great free lessons on iPhone usage.

woldoog1

Fast effective service.

David Rindfield

Great customer service very friendly.

Paul Arias

This is where I go to get my Apple products and secure an appointment. I think that the business is doing so well that every time I do go the place appears rather full. I hope that they are able to expand!

Benjamin Tackett

Everyone was so friendly and helpful.

Laron L Bean

Wonderful products

Daiyang Li

I went there to have my iPhone repaired. Unfortunately, the staff there told me that it could not be fixed, but replacement instead. Luckily, it was covered by AppleCare+. The technician that assisted me there was not very friendly, compared to other staff, though proficient in his job. The store is busy cuz lots of prospective customers are looking at iPhone 11 (pro).

Hikmah Lukman

Good service

Nicole Burns

Went in for an appointment screen replacement on my iPhone 7 plus. The rep stated that my phone had a bend which was apparent from the crack yet it was my responsibility; that was the first issue. Then they took the phone for screen replacement which took 3 hours, even though I was told it would be finished in 1.5. I paid the $160 for a screen replacement and they gave me the phone and sent me on my way and I had to get help because the home button wouldn't work. They decided that they couldn't figure out why so they offered to swap the phone. I got the swapped phone and used it for a day then removed the protective film to discover a crack from the home button to the bottom of the phone!! I live out of town and had returned home at this point (3 hours away) so I called Apple and they called the store and the store claims "we inspected it and there was nothing wrong with it" so basically your screwed. Just the way the supposedly inspected my phone when it was returned and had I not tried it I would have went home with a home button that didn't work. This store is awful, a complete joke and it will be my last iPhone. I spent $160 for nothing basically. Not to mention the MANY iPhones I have purchased.

David Jodway

Even though the store was crowded, we were met at the store entrance by an Apple employee who checked us in. We onky had to wait about 10 minutes to be seen by a staff person who was very helpful.

Aidan Fansler

The Apple Store at briarwood is AMAZING!!! The staff are incredibly nice and helpful!! They were extremely helpful when I had to get my phone screen fixed, I was out of the store within 2 hours with my fixed phone!! I would definitely recommend!

McKenna Moulton

Had a pretty good experience here. I scheduled ahead of time... my macbook was overheating a lot. Turns out I just needed my fan cleaned and the staff was nice and helpful. I was in and out fairly quick.

Leah V

Words really can't describe how bad this location is, both in terms of customer care and overall competence of the employees. I purchased a new iPhone XS from my carrier, and noticed that the battery seemed to be draining much faster than it was supposed to. I finally called Apple Customer Support, who scheduled me an appointment at my local "Genius Bar". Upon my arrival to the store, I was eventually assisted by "Matt". Diagnostics were ran, and Matt confirmed that my battery was bad and recommended a replacement. He then asked me if I had "3 hours to kill, since we're pretty busy here today". I explained that I had another appointment that I really couldn't miss, so he then told me to go back to my carrier so they could swap the phone itself. He gave me a printout stating that the phone should be replaced and sent me on my way. I drove the 10 or so minutes to AT&T, where they were totally bewildered by what I was told at Apple. They explained that they never swap out Apple products and any replacements (for parts or phone) had to be through the Apple store. He then called the Apple store on my behalf, explained what happened, and told me to go back to them where they'd "prioritize" me. Again, all Apple's mistake and AT&T went above and beyond, as they usually do. Back I go to the Apple store, where I worked with a nice woman who apologized profusely for the error and said I definitely should not have been told to leave and go to my carrier (thanks, Matt!), and she swapped out my phone for a "new" one. She was pleasant and apologetic the entire time and was the one good part of this whole ordeal. Later on that day, after finally getting home, I realize that the "new" phone I was given had a dent/chip in the metal frame, close to the side button. Mind you, I hadn't taken it out of my purse and had solely used my work phone since leaving the store, so it had definitely been given to me damaged. I will say that it wasn't a huge spot and perhaps wouldn't have been noticed without a critical eye, but seeing as how these phones are expensive enough to warrant a black market kidney sale it was bugging me that it wasn't "new" in terms of damage. I sucked it up, called the store to let them know, and they told me to come on back and they'd give me a different phone. I get back to the store after a quick dinner, and it's around 8pm at this point. A girl finally wanders over to help, and she was young and seemed very new. A guy who was extremely condescending kept coming over to help her and ask questions of me, although the person I spoke to on the phone said that they had made a note of all that took place that day and I'd again be "prioritized". I'll try to summarize from here: I got a replacement, was asked if I wanted to set it up there, I (stupidly) declined and said I really just wanted to get home (it was 8:45 at this point) and left. I finally got home around 9:45, went to set up the new phone, and saw that the phone displayed an error message stating that it "couldn't be activated due to an error". I call Apple Tech Support who would only suggest restoring the phone through an iTunes backup, which I tried repeatedly, but nothing would activate this thing. They passed me along to a supervisor, and we eventually figured out that the girl at Apple had never scanned in the new phone, so the dented phone they had at the store was still registered to me and this one wouldn't work until that could be fixed (IMEI and serial number error). The supervisor submitted a request to their "Chain Errors" department and said it'd be fixed when they got to it. It finally allowed an activation at 9am the next day, nearly 24 full hours since my original trip to the store. TL;DR don't go to this location if you value your time and/or sanity.

孙晋文

Remember back then people were nice and friendly at Apple store. But now this place is such a mess and very disorganized. All of the employee look very busy running around no one even ask if I needed any help and not even put up a smile or greeting. Some of the employees are just standing in the middle of the store, focusing on messing with their own iPad in their hand don’t even bother to help anyone. Finally I picked up some iPad accessories, and yeah Apple think cash register is too mainstream, I have a to walk all around the store and try to find one employee that who actually care to check me out. Very very bad overall experience. Definitely recommend people to go to Best Buy instead. Their employees are so much more friendly and helpful.

Anatoliy Shuba

Waited in line at Monday morning about 40 min just to buy AirPod. Ugly service

Ed Hennessey

Short wait very helpful

BRIAN S

Helpful group of workers to help my 84 year old mother with her phone!

Audrey Lloyd

Busy, but very helpful !

Matthew Murphy

I went here ready to buy an iPhone. I had a few questions. The girl that helped me pretty much did not answer any of my questions. I wanted to do the iPhone upgrade program and she said I had to be an authorized user on my phone account (I am not). I said " so I can't get an iPhone today then?" She said no. Then I started to leave and it seem that she wanted me to argue with her. Over all I am not happy with the sales attempt

Thomas Yaros

My experiences with Apple have always been mixed. I use a variety of their products, including Macbooks, iPads, and iPhones, but every time I buy another one it feels like I'm emptying my coffers with no reason other than the difficulty of switching from the Fortune #3 company. I recently brought my iPhone 7 Plus to Apple Briarwood after the earpiece audio went out on it completely. I couldn't hear a caller on the other end of the line, they couldn't hear me, and it didn't matter if I plugged Apple headphones in or not. When the phone restarted, it would take minimally 5 minutes to change from the Apple logo screen, and and I couldn't record voice memos, as in it wouldn't even let me press the button to record. All in all, I had a semi-functional, but not-working $750 phone that was in otherwise perfect condition. Using Dr. Google, I diagnosed that this wasn't a typical issue, not something that could be fixed with a new earpiece. or speaker, rather that it was something that's been happening to the iPhone 7 Plus called "Audio IC Chip Disease." When Steve, one of the very helpful Apple technicians at Apple Briarwood first helped me, he ran it through the audio diagnostic tests that they have, all of which it failed. He said that the phone could be used for a $315 trade-in towards a new phone, a reasonable offer, but not what I wanted since I felt that I was owed a replacement phone for all of my trouble. I then talked to Sarah, the manager at Apple Briarwood, and we discussed my options along with my thoughts on the current predicament. I left with my broken phone in hand, disappointed. Two weeks later, I get a call from Sarah. She tells me that Apple recognizes the issue that I was having and that if I bring it in they might be able to do something for me. This is where I should say that at no moment did they ever say they'd follow up or look into it. I had no expectation that they would get back to me or worry about my problem. But they did! Sarah called me directly! I've never experienced service like that in my entire life. When I brought the phone back in I saw Steve again, who recognized me, and was then helped by Leann, another Apple Technician. With no hesitance, she issued me a new phone in minutes and I was good to go. I've never hugged anyone at a store before but I couldn't help it. It's service like this that will keep me coming back!

Doug R

Took my exchange student to pick up S 10. She received great service and all the help she needed. On the way out i quipped that I wouldn't be back because I have a Galaxy 6 that takes a licking and keeps on working. Apple products are notorious for breaking one day after the warranty expires.

Dan M

Apple customer service is horrible. I called Apple several times and stated how displeased I was about my iPhone losing face ID and wanted them to fix it but I was forced to go to the store. I even asked several phone reps to have someone reach out to me. Well guess what the store couldnt fix it and had to send it out. I warned the sales guy if I left without a iPhone I would be getting two samsung Galaxy phones. Buy a $1200 phone and apple Care and you get the worst treatment ever. No phone and all I got was when it's ready in a week you can drive back out to pick it up. I said you can't ship it to my house? For real? It's an hour away....I love my Galaxy S9. To bad for apple.

Arthur Talbot

"Lightening" fast service and expert comprehensive care. Our software and hardware repair issues were resolved 1st the Genius Bar with gracious explanation and, when required, fair cost. 11/10, would recommend.

Jonathan West

Always a bit of a wait, more so to be expected, but still a solid Apple store.

Tim Petrowitsch

They couldn't fix my Apple TV after a bad update install. So they grabbed one off the shelf and handed it to me. Was super happy. The chaos in the store and lack of any visual organization is what takes off a star.

Konstantin Richards

overpriced electronics.

Remus Sulea

This place sucks, they make me wait for 45 min to tell me they don’t have time to fix my problem

Jake Toth

Had appointment. Wasn't told of need to upgrade os for screen repair. Back home. Back up. Upgrade. Return. Wait the 1.75 hours. Told we can't fix a hard part due too 3rd party screws and battery glue? They couldn't prove either claim. Thanks for wasting our day and money.

Jasmine Jones

Very Unprofesional and inconsiderate staff. My husband and I walked into the store without any acknowledgement he had to greet staff a woman and guy walked completely passed us as if we weren’t good enough. Anyway the day before we had a very long talk on the phone with our phone carrier and Apple about a replacement phone because my husbands phone was accidentally broken we pay for Apple care and insurance through our carrier so the phone is well insured and they went over and beyond to make sure we were satisfied customers the woman we spoke to from Apple Care name was Mary ex1137904 she was very nice and helpful and went over and beyond. She gave us 3 options to go to Briarwood mall and pick up replacement device, get a box sent to our home and when we send our broken phone they will proceed to send our replacement device,and lastly they could’ve sent our phone with a card on file holding the full payment of the new device until we send the broken phone. She insisted we just go to our nearest Apple store she specifically said briarwood Apple store, because it was the closest to our location which was an hour away. So we did just that I called Briarwood Apple store and talked directly to a person to make an appointment so I wasn’t waiting because I know how busy Apple can be and the guy I spoke with said no you don’t need to make an appointment to pick up a replacement phone I said okay so I won’t be waiting he specifically said No! So when my husband and I finally arrived after getting ignored and having to greet ourselves to the young lady that walked passed us she asked what we were here for we gave her the run down she then said okay I’m gonna have a specialist take a look at your phone you have to go to the back table and wait I was very annoyed at that moment and I told her I would’ve made an appointment if I knew I had to wait awhile for a specialist I told her I called and they told me I was fine she said “You talked to someone from here” I said yes and she kind of rolled her eyes as if I was lying and didn’t say anything else about it. We still had to wait! So our specialist finally came to us and remind you I gave T-Mobile and Apple care a full description of the phone and why we needed a replacement prior to us going to Apple at briarwood. They guy sits down take a look at our phone on file and he immediately start to ask what happened to the phone how far did it get dropped we told him and he said I really don’t care I just like to ask but I felt like he was judging at that moment. Nevertheless, he proceeded to tell us he can’t do anything with the phone he can’t give us a new phone because the system isn’t letting him, then he said the SIM card is red flagged, just coming up with multiple reasons. I was very angry because I drove an hour after being told to pick my phone up because I’ve been with my carrier for over 15 years they made sure we were well taken care of and we didn’t have to pay a deductible either for the replacement phone which is usually around 150.00. I told him is their a way he can talk to Mary from Apple and get ahold of someone we talked to he said No, “I can see your information right here on the computer” and he told me I didn’t talk to anyone from Apple that it was only a T-Mobile specialist, basically calling me a liar and might I say again her name was Mary ex 1137904, so I beg the differ. I would like to say I felt we were being racial profiled, for two I feel that he specifically put something in his computer to red flag our device which is a 100% legit device that I pay insurance on every month! So I was offended and I don’t understand how that I gave the specialist the SIM card number the imei number the description of phone, the damage that was made to the phone and they approved everything but when I get to Apple Store in Briarwood mall it’s all of a sudden a red flag and I can’t get my replacement phone. I’m very disappointed with that Apple store I’ve been to novi Apple store and Somerset Apple store and always great customer service.

Zachary O'Keeffe

Made a couple trips here recently. Was amazed at how quickly I got help from Yasha without an appointment the first time. Unfortunately my issue was not resolved then, so I had to go back a second time. That time I made an appointment and got in fairly quickly after arriving. Thankfully David was able to help me out, though the ultimate resolution wasn't my preferred outcome. I was disappointed by the cost of having to replace my phone (none of the insurance I thought I had seemed to cover coke damage, much to my dismay and frustration). Nonetheless, all the team members and Genius Bar folks were courteous and helpful.

KoolAidsMan 667

I’ve never been there but I’m trying to see about the battery thing for my iPhone 6s and I waited for 20 minuets and nothing. I’ve tried 10 times all different days and at different times, and all just a robot that doesn’t help me with the problem I’m having at that moment. Fix plz, I can’t deal with this crummy battery I have at this moment! It dies so fast!!!

Alexis Hager

Failed to communicate that glass protector case would be unrecoverable due to repair. Returned phone to me w/o mentioning it (before or after repair). Out $50. Not their problem based on lack of concern when I called to follow up.

Jessica Riley

I made an appointment to get my phone fixed the day of. Kyle was very friendly and ran diagnostics on my phone to try and fix the problem. I ended up having to get it replaced but I was very pleased with my service!

Youssef Salloum

I went to the store to see what’s wrong with my iPad Pro after customer support via phone couldn’t help, extremely disappointed in the service of this store. I made it half way in till someone finally greeted me and they were even surprised when I told them I was not greeted (store was not busy was able to get a tec appointment 5 minutes wait time). Similar to what others said the employee who looked at my iPad was extremely unhelpful every time I would ask a question she would tell me it’s up to you and didn’t help to explain anything to me on what the problem is. My iPad Pro started malfunctioning when I updated the software and was never the same kept on freezing and couldn’t scroll anymore and all she was worried about was telling me it’s on me nothing they can do and people keep on blaming software updates for the malfunction. Definitely not the level of store when I compare it to others.

Chris Sorenson

First, you wait forever, fine, I get it. Then, they can’t fix it, fine. Then, you want an exchange on a 6 month old product that quit working and you get the “ we don’t do exchanges like that anymore “ so you’re sent home with nothing until they get parts in, when there’s product on the shelves for retail. Way to take care of the customer! You guys knocked it out of the park!

Tarlise Townsend

I have had uniformly positive experiences at this Apple store. I want to call out Bobby, John, Brad, and Matt in particular. They went far out of their way to help me solve several complicated issues, and have been consistently knowledgeable, good-natured, and professional.

Mike Walker

Lots of workers for you to talk to and interact with. Products seem overpriced for what you get, but I guess that is apple. Store layout is neat just like every other apple store out there. Neat place to go to every once in a while. They are high pressure to add on additional warranties, etc.

Ericca Scott

It's Apple. It's Briarwood. Don't go there hungry or having to use the bathroom... it takes forever.

Kyle Wimple

I will start off by saying this. I am not a fan of Apple products nor do I own anything that is made by them for various reasons I am not going to list here because that is not what this is for. My g/f has an iPhone which is how I ended up here. With that being said, this location has hands down some of the best customer service I have received anywhere. We showed up at 8pm (after spending hours at our cell providers store with no answers as to what was going on with the iPhone). When we arrived it was packed with only an hour til close, and there was an hour wait to even possibly get the chance to see a tech about fixing the phone. They took our name, and we waited. Within a few minutes we were seated at a table, and within a few minutes of that we had a tech at the table with a laptop ready to diagnose and help with our issues. They make the experience seem personal and like they really care about your product issue(s). The issue she had was a known issue with the model iPhone she had and after finding out that she had Applecare, and it was still under warranty, they replaced it no questions asked. The customer service was so top notch they almost converted me into an iPhone user (kidding never gonna happen, but the experience was excellent). There are a lot of companies out there that could take notes about how Apple handles their customers and customer care. I wouldn't hesitate heading back here again if we have any more issues with her phone.

Billy Keener

Limited selection of apple products. You can order a computer and get repairs done here. Other apple devices are available. Ipads and iPhones. Its often cramped in this store. Also clerks wont answer questions that arent related to official uses. Finally miss the choices of speakers that this store used to have.

Tom Limmer

What's the point of scheduling an appointment a week in advance only to have to wait 30 minutes when you arrive? Then they didn't even have the battery replacement in stock when the Apple specialist who scheduled my appointment over the phone said they would. So now I'll have to return in 2 weeks when replacement comes in. Subpar.

Katherine Siller

I came in under the impression that my phone (water damaged) would be unsalvageable, but Chris worked some magic and now I'm going to be able to get my data back. He also gave me some really good advice about how to get it fixed at a reasonable price, and how to keep this from happening again. Thank you, Chris!

Jason Lindsay

Good selections

Gabriel Mann

Great store, the staff is always friendly and helpful

Safwan Salman

Helpful and nice... But very busy

Katie Porter

Extremely helpful and efficient

Lynn Miller

Very well organized, and staff was very helpful.

Chloe Lu

AVOID APPLE BRIARWOOD. They conned me into signing repair authorization of an insane quote. DECEPTIVE. IMPATIENT. RUDE. I don’t even bother to describe how unprofessional their genius is when it comes to customer service. A lot of other 1 star comments already say plenty. If you have to visit this store, please make sure that you: 1) Read through entire document whenever they ask you to sign 2) Record your conversation with any employees in that store 3) Just put extra caution for everything [Update3] Met the store manager today. I was well prepared and was not surprise at all to see a guy with similar attitude as the employees in this store. He blamed me for not reading through the entire work authorization when I signed it (lol, as if it is perfectly fine for his employee not presenting critical information on the work authorization to customers). He ended up asking me if I were going to pay and claim my laptop today. After all, money is all they want. The name of the genius who conned me to sign the work agreement is Eric. If you visit this store and happen to work with an Eric, you better watch out. [update2] Wow. This store is really an eye opener. I called Apple Care to see if they could help me. Apple care hotline employees are good and helpful. They tried to talk to the store, and the reply from the store was, in the original words, "we explained it to her about this for about an hour". Instead of checking their own problem, they sounded like I was the one being unreasonable. [update] I called the store twice in the morning. First person, Chris, was very impatient and rude. 2nd person (forgot her name) at least exhibited some sympathy. Both ended up telling me there was nothing they can do to help me since they got my signature on the work authorization form which they conned me to sign on in the first place. What an irony. [Original post] BEWARE OF THIS STORE. Their genius makes false statements regarding to the repair cost and procedure, and they trick their customer to sign on documents without explaining what the document is about. Later they catch them off-guarded. This is precisely what happened to me. If there is a 0 star rating I would have given 0 star. I went to have my MacBook Pro 2017 checked on. Accidentally spilled some soda on the keyboard and some keys got sticky. The genius quoted very high number - 500 or 600 - which I did not agree on because in my perception the damage was not that extensive. Not to mention that the keyboard was working, even if it wasn't, it wouldn't hurt for me to live on an external keyboard. He refused to give me more details on the breakdown of the quote saying that he was not the repair technician. (When I think back, he was getting impatient because I was asking a lot of questions; and that I kept questioning him why replacing a single key is impossible). Then, I asked him if it was possible to send it out to repair center for a more precise quote. He said yes. He put up a document, described the situation of my laptop, acquired my signature. Upon signing, I double checked with him that this was to acquire a precise quote from repair center, and he said yes. After he sent me out, I received an email from Apple. Thinking it was just another acknowledgement email, I did not pay attention to it. If I saw the email I would have returned to the store immediately to save myself out of a $635 trouble. 2 days later I received an email saying my laptop was ready to be picked up. I was confused so I called the store. It turns out the document that I signed was a work authorization form, stating that I will pay $635 to fix my laptop. I was truly astonished, because I was not aware of this AT ALL. I did not see this precise number. Nor was I aware that by signing, I actually authorized them to proceed with the repair. OMG I was still waiting for a re-quote! This is totally a scam in nature. But I might end up biting the bullet because my signature is indeed on the document although it is not what I signed up for.

Laurie Massie

Had a robotics class for my girl scout troop here for FREE! It was great and the staff were amazing!

Abhi Kumar

Phenomenal customer service and very friendly staff.

Don Serafimovski

Haven't been in years, like it a lot

Karly Jodway

Went there today and, even though the store seemed extremely busy, my appointment with the genius bar was prompt and everyone was very helpful! Eric was awesome! Very quick but didn't rush me. Helpful and answered all my questions.

Eric Hauk

Why should I have to wait 45 minutes just to drop my phone off????? Can’t even leave the store... You would think a tech company could master the art of text messages.

guoxin wang

The employee was so rude and not patience I spent my whole afternoon waiting for them to do repair. End up they can't not even to do repair.

Dan High

great customer service.

Audrey Lloyd

Busy, but very helpful !

Matthew Murphy

I went here ready to buy an iPhone. I had a few questions. The girl that helped me pretty much did not answer any of my questions. I wanted to do the iPhone upgrade program and she said I had to be an authorized user on my phone account (I am not). I said " so I can't get an iPhone today then?" She said no. Then I started to leave and it seem that she wanted me to argue with her. Over all I am not happy with the sales attempt

Thomas Yaros

My experiences with Apple have always been mixed. I use a variety of their products, including Macbooks, iPads, and iPhones, but every time I buy another one it feels like I'm emptying my coffers with no reason other than the difficulty of switching from the Fortune #3 company. I recently brought my iPhone 7 Plus to Apple Briarwood after the earpiece audio went out on it completely. I couldn't hear a caller on the other end of the line, they couldn't hear me, and it didn't matter if I plugged Apple headphones in or not. When the phone restarted, it would take minimally 5 minutes to change from the Apple logo screen, and and I couldn't record voice memos, as in it wouldn't even let me press the button to record. All in all, I had a semi-functional, but not-working $750 phone that was in otherwise perfect condition. Using Dr. Google, I diagnosed that this wasn't a typical issue, not something that could be fixed with a new earpiece. or speaker, rather that it was something that's been happening to the iPhone 7 Plus called "Audio IC Chip Disease." When Steve, one of the very helpful Apple technicians at Apple Briarwood first helped me, he ran it through the audio diagnostic tests that they have, all of which it failed. He said that the phone could be used for a $315 trade-in towards a new phone, a reasonable offer, but not what I wanted since I felt that I was owed a replacement phone for all of my trouble. I then talked to Sarah, the manager at Apple Briarwood, and we discussed my options along with my thoughts on the current predicament. I left with my broken phone in hand, disappointed. Two weeks later, I get a call from Sarah. She tells me that Apple recognizes the issue that I was having and that if I bring it in they might be able to do something for me. This is where I should say that at no moment did they ever say they'd follow up or look into it. I had no expectation that they would get back to me or worry about my problem. But they did! Sarah called me directly! I've never experienced service like that in my entire life. When I brought the phone back in I saw Steve again, who recognized me, and was then helped by Leann, another Apple Technician. With no hesitance, she issued me a new phone in minutes and I was good to go. I've never hugged anyone at a store before but I couldn't help it. It's service like this that will keep me coming back!

Doug R

Took my exchange student to pick up S 10. She received great service and all the help she needed. On the way out i quipped that I wouldn't be back because I have a Galaxy 6 that takes a licking and keeps on working. Apple products are notorious for breaking one day after the warranty expires.

Dan M

Apple customer service is horrible. I called Apple several times and stated how displeased I was about my iPhone losing face ID and wanted them to fix it but I was forced to go to the store. I even asked several phone reps to have someone reach out to me. Well guess what the store couldnt fix it and had to send it out. I warned the sales guy if I left without a iPhone I would be getting two samsung Galaxy phones. Buy a $1200 phone and apple Care and you get the worst treatment ever. No phone and all I got was when it's ready in a week you can drive back out to pick it up. I said you can't ship it to my house? For real? It's an hour away....I love my Galaxy S9. To bad for apple.

Arthur Talbot

"Lightening" fast service and expert comprehensive care. Our software and hardware repair issues were resolved 1st the Genius Bar with gracious explanation and, when required, fair cost. 11/10, would recommend.

Tim Petrowitsch

They couldn't fix my Apple TV after a bad update install. So they grabbed one off the shelf and handed it to me. Was super happy. The chaos in the store and lack of any visual organization is what takes off a star.

Konstantin Richards

overpriced electronics.

Remus Sulea

This place sucks, they make me wait for 45 min to tell me they don’t have time to fix my problem

Jake Toth

Had appointment. Wasn't told of need to upgrade os for screen repair. Back home. Back up. Upgrade. Return. Wait the 1.75 hours. Told we can't fix a hard part due too 3rd party screws and battery glue? They couldn't prove either claim. Thanks for wasting our day and money.

Jasmine Jones

Very Unprofesional and inconsiderate staff. My husband and I walked into the store without any acknowledgement he had to greet staff a woman and guy walked completely passed us as if we weren’t good enough. Anyway the day before we had a very long talk on the phone with our phone carrier and Apple about a replacement phone because my husbands phone was accidentally broken we pay for Apple care and insurance through our carrier so the phone is well insured and they went over and beyond to make sure we were satisfied customers the woman we spoke to from Apple Care name was Mary ex1137904 she was very nice and helpful and went over and beyond. She gave us 3 options to go to Briarwood mall and pick up replacement device, get a box sent to our home and when we send our broken phone they will proceed to send our replacement device,and lastly they could’ve sent our phone with a card on file holding the full payment of the new device until we send the broken phone. She insisted we just go to our nearest Apple store she specifically said briarwood Apple store, because it was the closest to our location which was an hour away. So we did just that I called Briarwood Apple store and talked directly to a person to make an appointment so I wasn’t waiting because I know how busy Apple can be and the guy I spoke with said no you don’t need to make an appointment to pick up a replacement phone I said okay so I won’t be waiting he specifically said No! So when my husband and I finally arrived after getting ignored and having to greet ourselves to the young lady that walked passed us she asked what we were here for we gave her the run down she then said okay I’m gonna have a specialist take a look at your phone you have to go to the back table and wait I was very annoyed at that moment and I told her I would’ve made an appointment if I knew I had to wait awhile for a specialist I told her I called and they told me I was fine she said “You talked to someone from here” I said yes and she kind of rolled her eyes as if I was lying and didn’t say anything else about it. We still had to wait! So our specialist finally came to us and remind you I gave T-Mobile and Apple care a full description of the phone and why we needed a replacement prior to us going to Apple at briarwood. They guy sits down take a look at our phone on file and he immediately start to ask what happened to the phone how far did it get dropped we told him and he said I really don’t care I just like to ask but I felt like he was judging at that moment. Nevertheless, he proceeded to tell us he can’t do anything with the phone he can’t give us a new phone because the system isn’t letting him, then he said the SIM card is red flagged, just coming up with multiple reasons. I was very angry because I drove an hour after being told to pick my phone up because I’ve been with my carrier for over 15 years they made sure we were well taken care of and we didn’t have to pay a deductible either for the replacement phone which is usually around 150.00. I told him is their a way he can talk to Mary from Apple and get ahold of someone we talked to he said No, “I can see your information right here on the computer” and he told me I didn’t talk to anyone from Apple that it was only a T-Mobile specialist, basically calling me a liar and might I say again her name was Mary ex 1137904, so I beg the differ. I would like to say I felt we were being racial profiled, for two I feel that he specifically put something in his computer to red flag our device which is a 100% legit device that I pay insurance on every month! So I was offended and I don’t understand how that I gave the specialist the SIM card number the imei number the description of phone, the damage that was made to the phone and they approved everything but when I get to Apple Store in Briarwood mall it’s all of a sudden a red flag and I can’t get my replacement phone. I’m very disappointed with that Apple store I’ve been to novi Apple store and Somerset Apple store and always great customer service.

Zachary O'Keeffe

Made a couple trips here recently. Was amazed at how quickly I got help from Yasha without an appointment the first time. Unfortunately my issue was not resolved then, so I had to go back a second time. That time I made an appointment and got in fairly quickly after arriving. Thankfully David was able to help me out, though the ultimate resolution wasn't my preferred outcome. I was disappointed by the cost of having to replace my phone (none of the insurance I thought I had seemed to cover coke damage, much to my dismay and frustration). Nonetheless, all the team members and Genius Bar folks were courteous and helpful.

KoolAidsMan 667

I’ve never been there but I’m trying to see about the battery thing for my iPhone 6s and I waited for 20 minuets and nothing. I’ve tried 10 times all different days and at different times, and all just a robot that doesn’t help me with the problem I’m having at that moment. Fix plz, I can’t deal with this crummy battery I have at this moment! It dies so fast!!!

Alexis Hager

Failed to communicate that glass protector case would be unrecoverable due to repair. Returned phone to me w/o mentioning it (before or after repair). Out $50. Not their problem based on lack of concern when I called to follow up.

Jessica Riley

I made an appointment to get my phone fixed the day of. Kyle was very friendly and ran diagnostics on my phone to try and fix the problem. I ended up having to get it replaced but I was very pleased with my service!

Random Ties

I went to the store to see what’s wrong with my iPad Pro after customer support via phone couldn’t help, extremely disappointed in the service of this store. I made it half way in till someone finally greeted me and they were even surprised when I told them I was not greeted (store was not busy was able to get a tec appointment 5 minutes wait time). Similar to what others said the employee who looked at my iPad was extremely unhelpful every time I would ask a question she would tell me it’s up to you and didn’t help to explain anything to me on what the problem is. My iPad Pro started malfunctioning when I updated the software and was never the same kept on freezing and couldn’t scroll anymore and all she was worried about was telling me it’s on me nothing they can do and people keep on blaming software updates for the malfunction. Definitely not the level of store when I compare it to others.

Chris Sorenson

First, you wait forever, fine, I get it. Then, they can’t fix it, fine. Then, you want an exchange on a 6 month old product that quit working and you get the “ we don’t do exchanges like that anymore “ so you’re sent home with nothing until they get parts in, when there’s product on the shelves for retail. Way to take care of the customer! You guys knocked it out of the park!

Tarlise Townsend

I have had uniformly positive experiences at this Apple store. I want to call out Bobby, John, Brad, and Matt in particular. They went far out of their way to help me solve several complicated issues, and have been consistently knowledgeable, good-natured, and professional.

Mike Walker

Lots of workers for you to talk to and interact with. Products seem overpriced for what you get, but I guess that is apple. Store layout is neat just like every other apple store out there. Neat place to go to every once in a while. They are high pressure to add on additional warranties, etc.

Ericca Scott

It's Apple. It's Briarwood. Don't go there hungry or having to use the bathroom... it takes forever.

Kyle Wimple

I will start off by saying this. I am not a fan of Apple products nor do I own anything that is made by them for various reasons I am not going to list here because that is not what this is for. My g/f has an iPhone which is how I ended up here. With that being said, this location has hands down some of the best customer service I have received anywhere. We showed up at 8pm (after spending hours at our cell providers store with no answers as to what was going on with the iPhone). When we arrived it was packed with only an hour til close, and there was an hour wait to even possibly get the chance to see a tech about fixing the phone. They took our name, and we waited. Within a few minutes we were seated at a table, and within a few minutes of that we had a tech at the table with a laptop ready to diagnose and help with our issues. They make the experience seem personal and like they really care about your product issue(s). The issue she had was a known issue with the model iPhone she had and after finding out that she had Applecare, and it was still under warranty, they replaced it no questions asked. The customer service was so top notch they almost converted me into an iPhone user (kidding never gonna happen, but the experience was excellent). There are a lot of companies out there that could take notes about how Apple handles their customers and customer care. I wouldn't hesitate heading back here again if we have any more issues with her phone.

Billy Keener

Limited selection of apple products. You can order a computer and get repairs done here. Other apple devices are available. Ipads and iPhones. Its often cramped in this store. Also clerks wont answer questions that arent related to official uses. Finally miss the choices of speakers that this store used to have.

Tom Limmer

What's the point of scheduling an appointment a week in advance only to have to wait 30 minutes when you arrive? Then they didn't even have the battery replacement in stock when the Apple specialist who scheduled my appointment over the phone said they would. So now I'll have to return in 2 weeks when replacement comes in. Subpar.

Katherine Siller

I came in under the impression that my phone (water damaged) would be unsalvageable, but Chris worked some magic and now I'm going to be able to get my data back. He also gave me some really good advice about how to get it fixed at a reasonable price, and how to keep this from happening again. Thank you, Chris!

Jason Lindsay

Good selections

Gabriel Mann

Great store, the staff is always friendly and helpful

Safwan Salman

Helpful and nice... But very busy

Katie Porter

Extremely helpful and efficient

Lynn Miller

Very well organized, and staff was very helpful.

Chloe Lu

AVOID APPLE BRIARWOOD. They conned me into signing repair authorization of an insane quote. DECEPTIVE. IMPATIENT. RUDE. I don’t even bother to describe how unprofessional their genius is when it comes to customer service. A lot of other 1 star comments already say plenty. If you have to visit this store, please make sure that you: 1) Read through entire document whenever they ask you to sign 2) Record your conversation with any employees in that store 3) Just put extra caution for everything [Update3] Met the store manager today. I was well prepared and was not surprise at all to see a guy with similar attitude as the employees in this store. He blamed me for not reading through the entire work authorization when I signed it (lol, as if it is perfectly fine for his employee not presenting critical information on the work authorization to customers). He ended up asking me if I were going to pay and claim my laptop today. After all, money is all they want. The name of the genius who conned me to sign the work agreement is Eric. If you visit this store and happen to work with an Eric, you better watch out. [update2] Wow. This store is really an eye opener. I called Apple Care to see if they could help me. Apple care hotline employees are good and helpful. They tried to talk to the store, and the reply from the store was, in the original words, "we explained it to her about this for about an hour". Instead of checking their own problem, they sounded like I was the one being unreasonable. [update] I called the store twice in the morning. First person, Chris, was very impatient and rude. 2nd person (forgot her name) at least exhibited some sympathy. Both ended up telling me there was nothing they can do to help me since they got my signature on the work authorization form which they conned me to sign on in the first place. What an irony. [Original post] BEWARE OF THIS STORE. Their genius makes false statements regarding to the repair cost and procedure, and they trick their customer to sign on documents without explaining what the document is about. Later they catch them off-guarded. This is precisely what happened to me. If there is a 0 star rating I would have given 0 star. I went to have my MacBook Pro 2017 checked on. Accidentally spilled some soda on the keyboard and some keys got sticky. The genius quoted very high number - 500 or 600 - which I did not agree on because in my perception the damage was not that extensive. Not to mention that the keyboard was working, even if it wasn't, it wouldn't hurt for me to live on an external keyboard. He refused to give me more details on the breakdown of the quote saying that he was not the repair technician. (When I think back, he was getting impatient because I was asking a lot of questions; and that I kept questioning him why replacing a single key is impossible). Then, I asked him if it was possible to send it out to repair center for a more precise quote. He said yes. He put up a document, described the situation of my laptop, acquired my signature. Upon signing, I double checked with him that this was to acquire a precise quote from repair center, and he said yes. After he sent me out, I received an email from Apple. Thinking it was just another acknowledgement email, I did not pay attention to it. If I saw the email I would have returned to the store immediately to save myself out of a $635 trouble. 2 days later I received an email saying my laptop was ready to be picked up. I was confused so I called the store. It turns out the document that I signed was a work authorization form, stating that I will pay $635 to fix my laptop. I was truly astonished, because I was not aware of this AT ALL. I did not see this precise number. Nor was I aware that by signing, I actually authorized them to proceed with the repair. OMG I was still waiting for a re-quote! This is totally a scam in nature. But I might end up biting the bullet because my signature is indeed on the document although it is not what I signed up for.

Laurie Massie

Had a robotics class for my girl scout troop here for FREE! It was great and the staff were amazing!

Abhi Kumar

Phenomenal customer service and very friendly staff.

Don Serafimovski

Haven't been in years, like it a lot

Karly Jodway

Went there today and, even though the store seemed extremely busy, my appointment with the genius bar was prompt and everyone was very helpful! Eric was awesome! Very quick but didn't rush me. Helpful and answered all my questions.

Eric Hauk

Why should I have to wait 45 minutes just to drop my phone off????? Can’t even leave the store... You would think a tech company could master the art of text messages.

guoxin wang

The employee was so rude and not patience I spent my whole afternoon waiting for them to do repair. End up they can't not even to do repair.

Michelle Ware

Really nice mall

Loyd Mbabu

Lots of cool toys at the Apple store

Faryab Haye

Fast but expensive

Chris Baharis

Restored my phone, even though it had already been restored and I told them that. Issue still persists! Thanks for nothing Apple. Will be contacting corporate since they are just there to waste your time if you’re not buying anything.

Laurel Billings

My computer repair was majorly delayed because when the employees at this store sent it to Apple, they entered the wrong serial number. I understand that everyone makes mistakes, but I wish they could have just told me this when I called the store. Instead, I had to call twice, and the second time I had to spend 50+ minutes on the phone with Apple, getting transferred from on department to the next, to figure this out and try to hunt down some potentially important information from an email I never received. This repair was supposed to take 3-5 days, and it has now been 9. I will be looking at other options for my next repair. I shouldn't have had to spend so much of my time sorting out their mistake.

Cheol Kim

Good service and fancy display

Doug Willming

Very helpful and quick I'm happy !!!

Pressure Relief

I have an iPhone X. I’ve been having issues with GPS ever since I got it. I’ve been at a Genius Bar before but they told me that there is nothing wrong with it. Came today after I got lost and missed several different exist due to my gps issue, and some tech specialist tells me that nothing is wrong because maps can plot the route. Doesn’t matter that it goes haywire when I start driving. And that’s it. Oh well. Every romance comes to an end, and so has mine with apple. Once this contract is up, I’m done with this rotten fruit. $1200 for the malfunctioning gps unit, don’t think so

Anna McTaggart

The people here were pretty helpful but I ended up having to solve the problem on my own

Toni Devantier

Nice mall, lots of choices.

Christy Ritter

Lines are ridiculous for repairs. Staff could have been more helpful and offer suggestions to try cleaning charging port on our own instead of waiting nearly 2 hrs only for the technician to bust out a paint brush to clean charging port. Yes it fixed the problem but was a useless 2 he wait.

Ringo Gingo

Called this store and asked about a trade in on a iPhone 4 and was told they have to see the phone . After telling the rep that I understand more than 5 times he continued to speak about it and then hung up on me. This type of behavior should be looked into. I only wish I would have got his name.

Alaina Vincent

Fast comprehensive service. Knowledgeable staff. Truly solved my hardware problems when in a bind. Like any apple store I recommend an appointment , but they were very quick to see me within mins of arrival. 10/10 would use them again.

Pierangelo Albertoni

Lisa was a terrible customer helper. Not only was she rude and condescending, but when I pointed out to her that she was being intentionally unhelpful she became sarcastic and offensive, and started shouting 'I can't hear you, I can't hear you.' I needed a phone urgently. Wanted an iPhone 6 but it was not available unlocked. I was ready to buy a 5s but she was more interested in telling me what I could NOT do. She was not listening to me. I also noticed that she was not very helpful with other customers. After waiting in line for a few minutes, I left and then came back and got help from someone else who was indeed helpful. My experience was horrible and a waste of time. If Lisa were my employee, I would consider investing in retraining her from scratch or replace her with someone more suitable. I visited the store on 12/7/2004 at 4:30 PM. I will avoid any interaction with Lisa in future visits to this store, which I hope won't be necessary.

Matthew Brantley

Decent customer service

Checkered Flag Interactive

Staff are overwhelming and even when you make appointments prior to, the wait can be ridiculous. Apple should look into leasing a larget unit and staffing it more and doing a different floorplan. They could increase profits and make customer experiences much better by doing so.

S Lem

i'll save everyone the time, here's their advice for every issue: reset SMC and NVRAM. Did both. they just shrugged

Sphoorthi Gaddam

I gave my macbook pro for repair and it is more worse now. My macbook gets heated up within half an hour of switching on and no load on processor. Surprisingly, the store employee says it is normal. They should understand apple devices are not made for getting heated up so quickly. Bad customer service.

elizabeth morehead

Very helpful. Friendly.

Ryan S

My camera on my iPhone 6 died. This is a common problem with this phone and Apple is replacing the camera in the phone for free. I scheduled the appointment online, drive to the store and the guy told me it was going to take 2-3 hours before they got to it. It would have been nice if they tell you how back-logged they are before telling you to bring it in for a repair. I've been to this location before for other Apple repairs. Every time I go there, the experience is worse than the time before.

Sirius Bilthice

Visited this store to have my cracked iPhone 8 screen replaced. I had a 11 a.m. appointment. Only waited a few minutes for them to accept my phone, and they had the screen replaced in under an hour. The employees were courteous and plentiful when I visited the store. I will be back for any further issues with my Apple devices.

Emily Hampton

We needed to go to the Genius Bar. Our Genius, unfortunately I don't remember his name, was fantastic! We took up an hour of his time but he made sure to answer all of our questions.

Trevor Leffert

Good service! Fairly crowded however.

Craig Maxfield

Made a Genius Appointment online. Went there 15 mins early, line to check in was well outside the door. Went to Genius Bar, waited about 10 minutes, watched a gentleman check someone in. At 3:35 I asked a guy if I had to check in up front as I had an appointment, he said yes, no exceptions. Went back to front, waited in line about 3 minutes and neither check in guy advanced anyone, there were 15+ people in each line. I get its the holidays but what's the point of making an appointment if you still are gonna wait in line for a while?

Tommy Baker

The staff was very helpfull

Olu Adabonyan

Serena Wu, the manager at that store on 2/1/2018 is probably the most incompetence customer service representative i have ever encountered in my life. This is my first time ever writing a review, and its because its thoroughly deserved. She completely dismissed any complaints i had with regards to the service i was requesting and pretty much wanted me to sort it out myself. Im ending up having to call apple care myself to sort out an issue that could've been resolved at the store. Except if it is your last resort (Which mine was), i suggest you avoid that store at all cost. The regular employees attempted to help, but needed her approval for something, and she totally dismissed me. Never again!!

Sandra Chen

Three visits for a simple battery replacement with no resolution. First visit, they were understandably busy and I didn't get to talk to anyone. Second visit they didn't have the part. Third visit they didn't have a certified technician. Do yourself a favor and order a third party replacement kit online - you'll save time and money.

Meg Emlaw

Today, I had such a great experience at the Apple Store at Briarwood Mall. Especially, Sam and Dane - two great people who kept working on my problem until they found a solution. Thank you for all you did for me, and all you do for others.

Laura Burroughs

Wonderful friendly fast service

Marc-Grégor Campredon

People are super nice. However I would never recommend them for any repair if your devices is not under the Apple Care. They do the work fast but just have some sort of very nebulous standard fee for each devices... You pay, it is done, but you get no real details on the reason your computer failed. They won't provide you with any detailed so you can not activate insurance or won't have enough for taxes purpose. If you dare ask you, they will make you wait long enough to discourage you with some very formated answer: "we can not provide this information as the job was done by a technician at a warehouse and his report is blank". They do promise you an email with more details if you leave the store. Email that never come of course. However the invoice does come to your email... Anyway. I would not recommend them for repair has they never very shady on the whole process.

Aaron Dewberry

I wanted to give this store 4 stars but 3 is about right. The employees are great, the management is the bottleneck. How do you run an apple store that still doesn’t have a notification system for walk-ins? As in send me an email or text notification when it’s my turn. I know coffee shops that have that! You have thousands of devices in your store that do this and you couldn’t invest in that? Dealing with friendly employees and people who know the frustrations of their own store was the only reason I wasn’t completely pissed. I’ve gone to this apple store for 3 years for two macs and three phones. It’s not a bad place on my experience. But it is hit and miss.

Leah Staricha

I was having an absolute awful morning today and I opened my brand new Macbook to realize I had the wrong one. I went back to the store and these two lovely angels helped me out and helped cheer me up, as I had been in tears all morning. They completely turned my day around while also getting my the correct laptop. There was a price difference, but that didn't matter to me. Their kindness was exactly what I needed and I'm so thankful for them! Absolute fantastic customer service. Would recommend going to this Apple store 12/10. Thank you both so much! Hope you see this.

Jackie McPherson

We visited with our girl scout troop for a badge class. The staff was very well educated and knew how to work with our age group. They blocked off an area for the girls so when the store opened they weren't bombarded with customers all around. Great experience!

Chris H

Jordy is the rudest jerk to work at an Apple store. He was unwilling to honor the warranty on my son’s phone this evening, presumably because they were 15 minutes from closing and my son is a teen trying to handle things on his own. When he refused to honor my sons warranty, my son called me from his friends phone but this jerk still wouldn’t talk to me on the phone he just wanted to run his fat gob in the background... this idiot just cost Apple my business and 6000 in Apple products that won’t be upgraded.

Lauren Bihlmeyer

Kyle was amazing help!

Scott Huffman

Online order not ready. Staff not helpful at all. Seem put out that they have to help people buy things. Process of giving them money for stuff is crazy slow. Avoid.

annamarie cusmano

Asked a young male to assist in unlocking my Apple I pad that was purchased in Oct 2012 at a charity auction. Apparently Apple did an update and found an old apple ID and password which I forgot and , therefore, could not get in it. I was given two options, one to miraculously remember my old id or present a receipt of purchase from 2012. I had neither and he then stated I should "dispose of my i pad responsibly". Went o the Apple store in 12 Oaks with my husband and they resolved the issue with management assistance. I will NEVER go back to Apple store in Briarwood and ask for assistance from an employee who obviously doesn't know as much as he thought he did.

Alexandre Daly

I'm generally not a fan of Apple products, but I was very impressed with the whole experience. My charger broke, and I wanted to exchange it with Apple care. The store was absolutely packed, but I got in and out with a new charger in less than 20 minutes.

James Estabrook

Huge wait slow service didn't even fix the problem

Tammy Warren

It was very crowded but I got in and got out. I was very pleased today

Alkis Triantafyllidis

Best of the Best, Top of the Top, Second to None. All people working there are super-friendly, nice, helpful and every other positive think you can imagine, although their workload is crazy!

Nicole McKenzie

The staff here are magnificent! I was 150% satisfied! They managed to fit me in their busy schedule and Yash tried every option available until I had a working phone. He was extremely punctual and worked as fast as possible to help me out m. Thank you Apple team and team member I.T Yash ( sorry if name spelt incorrectly)

/Sand

Cool place, great design.

allie van zoeren

Try calling and get lost in a robotic wasteland of the worst on hold music. Arrive at the store and prepare to run the gauntlet of greeters, technicians, and geniuses. The whole process of getting the battery you never wanted to have to get will take you over an hour and then...guess what? They don’t have it in the store. You have to come back later and start over. Get a droid.

Michelle Ware

Really nice mall

Loyd Mbabu

Lots of cool toys at the Apple store

Faryab Haye

Fast but expensive

Chris Baharis

Restored my phone, even though it had already been restored and I told them that. Issue still persists! Thanks for nothing Apple. Will be contacting corporate since they are just there to waste your time if you’re not buying anything.

Laurel Billings

My computer repair was majorly delayed because when the employees at this store sent it to Apple, they entered the wrong serial number. I understand that everyone makes mistakes, but I wish they could have just told me this when I called the store. Instead, I had to call twice, and the second time I had to spend 50+ minutes on the phone with Apple, getting transferred from on department to the next, to figure this out and try to hunt down some potentially important information from an email I never received. This repair was supposed to take 3-5 days, and it has now been 9. I will be looking at other options for my next repair. I shouldn't have had to spend so much of my time sorting out their mistake.

Cheol Kim

Good service and fancy display

Doug Willming

Very helpful and quick I'm happy !!!

Pressure Relief

I have an iPhone X. I’ve been having issues with GPS ever since I got it. I’ve been at a Genius Bar before but they told me that there is nothing wrong with it. Came today after I got lost and missed several different exist due to my gps issue, and some tech specialist tells me that nothing is wrong because maps can plot the route. Doesn’t matter that it goes haywire when I start driving. And that’s it. Oh well. Every romance comes to an end, and so has mine with apple. Once this contract is up, I’m done with this rotten fruit. $1200 for the malfunctioning gps unit, don’t think so

Anna McTaggart

The people here were pretty helpful but I ended up having to solve the problem on my own

Toni Devantier

Nice mall, lots of choices.

Christy Ritter

Lines are ridiculous for repairs. Staff could have been more helpful and offer suggestions to try cleaning charging port on our own instead of waiting nearly 2 hrs only for the technician to bust out a paint brush to clean charging port. Yes it fixed the problem but was a useless 2 he wait.

Ringo Gingo

Called this store and asked about a trade in on a iPhone 4 and was told they have to see the phone . After telling the rep that I understand more than 5 times he continued to speak about it and then hung up on me. This type of behavior should be looked into. I only wish I would have got his name.

Alaina Vincent

Fast comprehensive service. Knowledgeable staff. Truly solved my hardware problems when in a bind. Like any apple store I recommend an appointment , but they were very quick to see me within mins of arrival. 10/10 would use them again.

Pierangelo Albertoni

Lisa was a terrible customer helper. Not only was she rude and condescending, but when I pointed out to her that she was being intentionally unhelpful she became sarcastic and offensive, and started shouting 'I can't hear you, I can't hear you.' I needed a phone urgently. Wanted an iPhone 6 but it was not available unlocked. I was ready to buy a 5s but she was more interested in telling me what I could NOT do. She was not listening to me. I also noticed that she was not very helpful with other customers. After waiting in line for a few minutes, I left and then came back and got help from someone else who was indeed helpful. My experience was horrible and a waste of time. If Lisa were my employee, I would consider investing in retraining her from scratch or replace her with someone more suitable. I visited the store on 12/7/2004 at 4:30 PM. I will avoid any interaction with Lisa in future visits to this store, which I hope won't be necessary.

Matthew Brantley

Decent customer service

Checkered Flag Interactive

Staff are overwhelming and even when you make appointments prior to, the wait can be ridiculous. Apple should look into leasing a larget unit and staffing it more and doing a different floorplan. They could increase profits and make customer experiences much better by doing so.

S Lem

i'll save everyone the time, here's their advice for every issue: reset SMC and NVRAM. Did both. they just shrugged

Sphoorthi Gaddam

I gave my macbook pro for repair and it is more worse now. My macbook gets heated up within half an hour of switching on and no load on processor. Surprisingly, the store employee says it is normal. They should understand apple devices are not made for getting heated up so quickly. Bad customer service.

elizabeth morehead

Very helpful. Friendly.

Ryan S

My camera on my iPhone 6 died. This is a common problem with this phone and Apple is replacing the camera in the phone for free. I scheduled the appointment online, drive to the store and the guy told me it was going to take 2-3 hours before they got to it. It would have been nice if they tell you how back-logged they are before telling you to bring it in for a repair. I've been to this location before for other Apple repairs. Every time I go there, the experience is worse than the time before.

Sirius Bilthice

Visited this store to have my cracked iPhone 8 screen replaced. I had a 11 a.m. appointment. Only waited a few minutes for them to accept my phone, and they had the screen replaced in under an hour. The employees were courteous and plentiful when I visited the store. I will be back for any further issues with my Apple devices.

Emily Hampton

We needed to go to the Genius Bar. Our Genius, unfortunately I don't remember his name, was fantastic! We took up an hour of his time but he made sure to answer all of our questions.

Trevor Leffert

Good service! Fairly crowded however.

Craig Maxfield

Made a Genius Appointment online. Went there 15 mins early, line to check in was well outside the door. Went to Genius Bar, waited about 10 minutes, watched a gentleman check someone in. At 3:35 I asked a guy if I had to check in up front as I had an appointment, he said yes, no exceptions. Went back to front, waited in line about 3 minutes and neither check in guy advanced anyone, there were 15+ people in each line. I get its the holidays but what's the point of making an appointment if you still are gonna wait in line for a while?

Tommy Baker

The staff was very helpfull

Olu Adabonyan

Serena Wu, the manager at that store on 2/1/2018 is probably the most incompetence customer service representative i have ever encountered in my life. This is my first time ever writing a review, and its because its thoroughly deserved. She completely dismissed any complaints i had with regards to the service i was requesting and pretty much wanted me to sort it out myself. Im ending up having to call apple care myself to sort out an issue that could've been resolved at the store. Except if it is your last resort (Which mine was), i suggest you avoid that store at all cost. The regular employees attempted to help, but needed her approval for something, and she totally dismissed me. Never again!!

Sandra Chen

Three visits for a simple battery replacement with no resolution. First visit, they were understandably busy and I didn't get to talk to anyone. Second visit they didn't have the part. Third visit they didn't have a certified technician. Do yourself a favor and order a third party replacement kit online - you'll save time and money.

Meg Emlaw

Today, I had such a great experience at the Apple Store at Briarwood Mall. Especially, Sam and Dane - two great people who kept working on my problem until they found a solution. Thank you for all you did for me, and all you do for others.

Laura Burroughs

Wonderful friendly fast service

Marc-Grégor Campredon

People are super nice. However I would never recommend them for any repair if your devices is not under the Apple Care. They do the work fast but just have some sort of very nebulous standard fee for each devices... You pay, it is done, but you get no real details on the reason your computer failed. They won't provide you with any detailed so you can not activate insurance or won't have enough for taxes purpose. If you dare ask you, they will make you wait long enough to discourage you with some very formated answer: "we can not provide this information as the job was done by a technician at a warehouse and his report is blank". They do promise you an email with more details if you leave the store. Email that never come of course. However the invoice does come to your email... Anyway. I would not recommend them for repair has they never very shady on the whole process.

Aaron Dewberry

I wanted to give this store 4 stars but 3 is about right. The employees are great, the management is the bottleneck. How do you run an apple store that still doesn’t have a notification system for walk-ins? As in send me an email or text notification when it’s my turn. I know coffee shops that have that! You have thousands of devices in your store that do this and you couldn’t invest in that? Dealing with friendly employees and people who know the frustrations of their own store was the only reason I wasn’t completely pissed. I’ve gone to this apple store for 3 years for two macs and three phones. It’s not a bad place on my experience. But it is hit and miss.

Leah Staricha

I was having an absolute awful morning today and I opened my brand new Macbook to realize I had the wrong one. I went back to the store and these two lovely angels helped me out and helped cheer me up, as I had been in tears all morning. They completely turned my day around while also getting my the correct laptop. There was a price difference, but that didn't matter to me. Their kindness was exactly what I needed and I'm so thankful for them! Absolute fantastic customer service. Would recommend going to this Apple store 12/10. Thank you both so much! Hope you see this.

Jackie McPherson

We visited with our girl scout troop for a badge class. The staff was very well educated and knew how to work with our age group. They blocked off an area for the girls so when the store opened they weren't bombarded with customers all around. Great experience!

Chris H

Jordy is the rudest jerk to work at an Apple store. He was unwilling to honor the warranty on my son’s phone this evening, presumably because they were 15 minutes from closing and my son is a teen trying to handle things on his own. When he refused to honor my sons warranty, my son called me from his friends phone but this jerk still wouldn’t talk to me on the phone he just wanted to run his fat gob in the background... this idiot just cost Apple my business and 6000 in Apple products that won’t be upgraded.

Lauren Bihlmeyer

Kyle was amazing help!

Scott Huffman

Online order not ready. Staff not helpful at all. Seem put out that they have to help people buy things. Process of giving them money for stuff is crazy slow. Avoid.

annamarie cusmano

Asked a young male to assist in unlocking my Apple I pad that was purchased in Oct 2012 at a charity auction. Apparently Apple did an update and found an old apple ID and password which I forgot and , therefore, could not get in it. I was given two options, one to miraculously remember my old id or present a receipt of purchase from 2012. I had neither and he then stated I should "dispose of my i pad responsibly". Went o the Apple store in 12 Oaks with my husband and they resolved the issue with management assistance. I will NEVER go back to Apple store in Briarwood and ask for assistance from an employee who obviously doesn't know as much as he thought he did.

Alexandre Daly

I'm generally not a fan of Apple products, but I was very impressed with the whole experience. My charger broke, and I wanted to exchange it with Apple care. The store was absolutely packed, but I got in and out with a new charger in less than 20 minutes.

James Estabrook

Huge wait slow service didn't even fix the problem

Tammy Warren

It was very crowded but I got in and got out. I was very pleased today

Alkis Triantafyllidis

Best of the Best, Top of the Top, Second to None. All people working there are super-friendly, nice, helpful and every other positive think you can imagine, although their workload is crazy!

Nicole McKenzie

The staff here are magnificent! I was 150% satisfied! They managed to fit me in their busy schedule and Yash tried every option available until I had a working phone. He was extremely punctual and worked as fast as possible to help me out m. Thank you Apple team and team member I.T Yash ( sorry if name spelt incorrectly)

/Sand

Cool place, great design.

allie van zoeren

Try calling and get lost in a robotic wasteland of the worst on hold music. Arrive at the store and prepare to run the gauntlet of greeters, technicians, and geniuses. The whole process of getting the battery you never wanted to have to get will take you over an hour and then...guess what? They don’t have it in the store. You have to come back later and start over. Get a droid.

Nina

I am EXTREMELY PLEASED with the service that I received from Chris. I was late for my appointment and was told that I would basically have to wait 1-2 hours to get help at the Genius Bar, but luckily a young lady assisted me with a way to help save time by helping me back up my photos before they did a update, Incase my phone had to be completely erased of everything. Well once she left Chris came to help me, and he went over&beyond to get the problem resolved. Chris solved my issue within 30-40 minutes which beats the amount of time that I spent on the phone with Apple technical support prior to going in-store (3hrs phone time). He has a great personality (we laughed the entire time sharing stories), so time passed rather fast. By the time I was finished getting serviced I looked around and every customer was gone...... he stayed after 1hr 18minutes assisting me. It gets no better then that. I needed my phone to work because I use it for work, so he wanted to make sure that I could make my shift that evening. Overall I rate this store 5+ stars.