Reviews of Geek Squad (Computer Repair)

Jeffrey Windett

Slow

korosys Pratt

I made an appointment online to have an iphone 7 screen repaired. It said it could be done in a hours time. I get a call that Sunday saying they will not have a technician available until Wednesday. Ok fine I made the appointment. I drop the phone off Wednesday to be told they do not have the part in stock and it could take two to three days to be done. Ok fine I left the phone with them to pick up when it was done. Saturday comes and I get a call. They say they are sorry but the technician had a family matter and my phone was now not going to be touched till the next Wednesday. At this point I have realised I made a mistake by bringing my phone to this place. I had to be out of town for work so when the phone was ready I was 200 miles away and had to wait another day. In the end it was a 7 day wait just for them to even have the phone repaired. I will drive to the next apple location should I have another incident. The Geek Squad at Best Buy in West Lebanon NH is apparently too understaffed to satisfy customers need

Beth Bostic

Always great service and knowledgeable agents!

Lucie Kennedy

This review is for Best Buy Geek Squad Car Stereo (Purchase and Installation) in Concord, NH. Mike, Nick and Rick are awesome. They are extremely nice and helped me pick out the least expensive items that they felt would suit my needs and did not try and sell me items that I did not need. Mike even reattached a loose carpet section in my SUV. They did a beautiful job and I love my new stereo system. Highly recommend them. Thank you guys!!!!!!

Lisa Mae Smith

Was on hold for over 30 minuets, guess they dont need my business!!!

Pat L

Terrible experience from moment entering store. grreter Mis-directed me to wait at phone counter; then waited then at geek squad area where I was ignored despite my appt time. Young woman rude and condescending; made it clear that my request (advised and diagnosed by Apple phone tech support already) for battery replacement was not something they wanted to do. Broke my tempered glass off in a million pieces($20.00 item) while simultaneously saying "this has to come off, and ignoring me reaching out for phone to carefully remove myself). Unable to replace battery after an hour wait "check back with us in a hour" directed to look around store or sit in a lone folding chair in s side corner of store! No explanations of why couldn't be done, "it wouldn't turn on so we put old battery back in, you gave to go to Apple " Apple set up my appt there as the geek squad is a certified apple center! Went to apple New batt inserted without issue Never was treated so loathley by a customer service person, I would never bring anything or purchase from Best Buy in the future.

Joe Lafond

Needed my PS4 repaired and the guy behind the counter left me several time while I was mid sentence and gave me a phone number to Sony that was out of date and no longer worked. Bad Form Geek Squad.

Kristin Pedemonti

Super quick. Couldn't fix the stuck DVD drawer on laptop, but were helpful with alternatives

Debbie Savoie

I called and scheduled an appointment. Brought my laptop to have it looked at since it was shutting down a running extremely slow. After the tech looked at it he didn’t offer any suggestions as to what options I had other than replacing it. Looked to see when I had purchased it and the tech couldn’t find any record. So I went home and found my receipt. Turns out it was only 2 years old. My husband ran a security scan on it and now it is running fine. I would have expected that something so simple should have been diagnosed by a so-called geek squad.

Morgan Flint

called the geek squad with a question regarding surge protectors, and if they protect computers from generator fluctuations. i was in the middle of a power outage at the time. they gave me prompt courteous answers. thank you geek squad morgan flint

Jaime Martel

There was a crack in my Apple wat h, so I Went there for them to take a look at it, they were so helpful and took care of everything for me. I have a recommend going to them if you have any electronic troubles

Brian Gualano

Horrible. Suggested an easy solution to my problem and then three days later and having charged me over $350 to tell me they couldn't transfer data from one hard drive to another.

Laura Cunningham

I was having a computer meltdown. I brought my computer in and the geek squad help to me on the spot. Amazing service!

Earl Smith

I had an appointment with Justin George on Fri 9/20/19 at 7pm. Not only was he not there for our appointment at 7, but he checked out of the store at 6pm. He said he was extremely busy and he could see me at 7pm. When I got there after having major surgery I was so angry! Lucky my husband was with me to control my anger. How and why did this happen. We ended up having to go all the way to Providence Place Mall to the Apple store there, where they ended up giving us a new phone. We will never ever walk into another best buy again!!!!!!!! Pearl Smith THANKS A LOT JUSTIN GEORGE !!!!!

James Capelle

Try reaching a live person to ask a question IMPOSSIBLE!

Anna Jenson

over priced. bad service!

XD XU

Waste your time and money. Too Expensive.

John Macklen Sr.

Great, professional, helpful service done right the first time

Winston Von Engel

Helpful, responsive, friendly, professional. Took my PC here for repair - under warranty - and BB Geek Squad staff took care of everything for me.

KJ

The guys that install automatic car starters are great! Polite, professional, and knowledgeable. Made sure my mother knew how to operate the remote and went through it a couple of times before she tried it on her own. Great customer service will definitely recommend to everyone.

Nick Fazekas

Friendly staff

Brenda Ahearn

$200+ charge. Weeks spent waiting. Complete failure. And no refund. Price tag: One customer lost permanently. Avoid these people, this is a rip off from one end to the other.

PYRRX

very nice staff and service! extremely polite and welcoming, however due to them being very small they don't always have the correct tools or knowledge, good experience tho!

Shunta Daniels

Randall Daniels at Geek Squad provided me with high quality customer service and phenomenal results by meeting a need in a quick manner! I definitely recommend his skilled service to others.

D Reinhart

Geek Squad in local Best Buy has been helpful and quickly made all adjustments necessary to both my phones and computers.

Igor Alshannikov

These guys have no clue. I came there with external HD, they asked [from] $400 for data recovery. Later I've found that usb port had faulty connection and recovered data myself for $0.

Joao Tavares

Well, my first experience with Geek Squad. iPhone 8 battery replacement. 100% satisfied. Very professional and cordial staff. I didn't know they were working under an agreement with Apple. Thank you guys. Saved me a trip to Providence.

RaphTol

The treat my father lbad and never receive a apologies

Kaycee Zarske

Very helpful.

Mike Honeycutt

They are expensive but seem to have all the answers

John Ferr

I had my new Sony Oled 65inch wall mounted yesterday. Antonio and I can't remember the other guy, they did an awesome job. They hid all the wires from not only the tv but the cable box, modem, and gaming consoles. They were also very quick and clean.

kevin fields

Absolutely zero help

Seth Hamre

I wouldn't bring a computer to get fixed here. They can't fix on the spot, so they ship it away. Both quotes I had to fix the laptops where more $$$ then the things cost new.

John Ferris

Horrible horrible horrible. In the store service takes forever and they keep loosing the account so they send me to the 1-800 number which was even worse 3 phone calls to the corporate people and I kept getting hung up on and my service plans were all messed up from what they were supposed to be. Get protection through your provider never get anything through these clowns. I have never been so upset with customer service in my life.

Roberta Barbalace

Very cool

CF Chao

Really bad service

Jerry Ward - Ward Design Group

I called the Geek Squad regarding a spam issue with a group posing as Microsoft Support... The 3rd party group through some means unknown to me locked up my computer and placed a pop-up on my screen saying I needed to call them to fix the virus that was in my computer. They would not verify who they were and eventually hung up. What a SCAM.... needles to say my computer was still locked up so I called the Geek Squad at 5801 N May Ave in OKC and the lady on the other end talked me through a fix at no charge. Kudos to the Geek Squad, a fix for free... WOW and they say nothing is for free these days.

Gennie Bee

Absolutely disgusted. I called ahead to make my reservation and explained to the service person over the phone that I have an iMac and was looking to add RAM to accommodate running multiple Adobe Creative Cloud programs at once. He said that I don't need more RAM (which I'm finding is debatable, depending on which "expert" you believe on the Internet). He suggested instead that I get a solid state hard drive to speed up the computer. I show up and have a VERY long wait (WHY did I make a reservation??) and the service person has no clue why I'm there. So I explain AGAIN what I already explained over the phone. I wait longer for him to go searching for the hard drive; he finally finds it and then he informs me that they cannot transfer the programs that are already loaded on my computer. So I tell him the guy on the phone told me you CAN. He goes to the back to talk to someone (presumably someone who is actually knowledgeable on this topic), then confirms that you actually CAN do this on a Mac. Then I complete the entire transaction (swipe my credit card and everything) and he suddenly runs to the back again. Then he comes back and tells me that you cannot put a solid state hard drive in an iMac (this seemed to suddenly dawn on him right after I swiped my credit card?). He voids the entire transaction and recommends the same type of hard drive my computer already has, but increase it to 2 or 4 TB. Fine, I'll try that. I leave my computer there. I receive a call two days later telling me that they can't put in the drive that "I" provided (I DID NOT PROVIDE IT. It was recommended by your uneducated employee). I call back later and am told that they can't swap out the hard drives because Apple has a "special adhesive" that they use and Best Buy doesn't carry it. Their solution was to recommend an external hard drive (which I already have and I am not a moron). I informed them that I WILL NOT be paying $200 for them to recommend an external hard drive to me. I received a full refund.

jerry wallin

Polite folks they will help us older ones that don't know anything about a computer. Thanks geek squad.

Felicia Shank

I deleted something important off my new laptop trying to reset it. I tried for hours to fix it. With school starting right around the corner I started to stress. It wouldn't even connect to the internet. I called geek squad after work, gave them a quick run down and they scheduled me right away. I had a quick errand to run beforehand. I ran 15 minutes late and he still took the time to help me. I worked with Devon (not sure of the spelling) and he was awesome. He fixed my laptop within 15 minutes and diagnosed my older one. Free of charge. He was very kind and patient and knew exactly what he was doing. Will be my go to for now on. Thank you again Devon for all your help.

Pamela Abreu

By far the worst service EVER!!!!! I’m giving it a one star because I couldn’t put zero. I’m not a fan of giving bad reviews because I do understand that companies might have one mistake and I would never want to judge a company by one action. HOWEVER geek squad has done me wrong too many times now. My latest one has been a complete nightmare I purchased a stove a little less than a year a go and of course with its geek squad warranty where right off the bat the oven top was melting and knobs broke. I called in geek squad to see what the hell was going on because you would think that a stove is not suppose be melting! And that the knobs wouldn’t be so frágil to brake by just staring at it. Geek squad said that all they can do is replace the knobs and the melting situation wasn’t on them but that the stove wasn’t going to melt any further ( as ridiculous as it sounds that’s what i was told) They ordered the parts and said I had to wait 10 days for the part to come then schedule another appointment to get it replaced. I waited patiently but 2 weeks past and I hadn’t heard back. When I call in, they say that the part was ordered but they haven’t received it and that they will call me as soon as they get in. One more weeks passes and I haven’t heard back. at this point the stove has all knobs broken a melting top and for me to cook, I need to get a wrench to turn on the stove until the wrench no longer worked. I called again and was told that the parts are nowhere to be found and that they will submit a request so I can get credit to buy a new one but that process would take about 10 more days. At this point it’s been over a month! I am a foster mom of 4 so I’ve had the need to BUY food EVERY SINGLE DAY because I NEED TO FEED MY KIDS!!!!!! A couple of days ago I had to buy another stove because this wasn’t working for me. Imagine having to get take out every day for over a month! And while I waited to geek squad to resolve my issue I needed to feed my kids. Today I called again and they tell me that I need to wait to until next week because the credit was denied and the parts are still nowhere to be found. To sum it up the geek squad warranty is not worth it. They are a irresponsible and a bunch of con artist.

Keaton H

Will never go here again

Extremist Rat

Trash could not fix a single part on my computer and I have been up their 5 times and waited about 2 months

David A Ruch

Took a laptop in for a clarification on reason it would not hold a charge. Adam worked with me to resolve the issue at no charge. Thanks. Great to know there is a place in town you can take a computer and get friendly customer service and solutions. Adam saved my Sunday afternoon.

Gina Mariconti

Quick and efficient service, agent was polite and very helpful!

Sharon Desser

Massive idiots who can't manage their own tech. How ironic. tech support in need of tech support

Sky

Its a geek squad in bb. They can do the normal things. Some stuff is over priced as expected at a bb. But others are worth it. Like the screen protector installs

Stan Hamby

Fixed my wife's laptop in 2 minutes. They are great.

kevin bailly

Solved my problem relatively fast.

Mohammed Kamel

I have visited it a couple of times. I stayed for a long times in the lines. And, the guys have no will to help at all. And they have no experience with apple products at all. And they should mention that to the people. If you have any of apple products and try to repair it please go to "System plus Computers" in Miracle Mile Plaza.

Casey Hargbol

Never available. Tried calling and was clearly hung up on twice. Very unprofessional. Willing to drive further to avoid horrible customer service such as this.

tony guin

They do a great job

Stefan Piperov

They aren't that geeky after all. Well, maybe if you are a complete novice...

Roxana Lord

The port on my computer needed to be replaced. Brady was the person who assisted me. When I went back in he said the info couldn't be backed up and the port couldn't be replaced. The mother board need to be replaced at a cost of around $500. I had the Geek protection, but the record showed it was for virus and malware removal. I told Brady I had the full protection. It took him quite a while to find the info. He didn't give up. I was covered and have full protection. Brady is great with customer service. Give him a reward for the extra mile he went to make me happy.

Jeff Altman

Insuring a phone is cheaper than others but their quality control on phones is awful. For the second time, GeekSquad shipped a defective phone. The first time, it had a cracked screen . . . not something you should miss. The second instance involved sending a phone that went black with 2 hours of use. Fortunately, I did not send the old phone back yet. BTW, they say they don't do next day delivery however, I called on Sunday and had a replacement on Tuesday.

silly sally

Good resource.

Music ; }

Professional & Friendly

Doug S

Service is slooooow. You sit there and wait for a half hour why'll most of them just walk back and forth. They Gta figure out something to move the service along quicker. Specially if your just dropping something off to get fixed..

Zachary Dillingham

This has to be the slowest department I have ever dealt with.

Kim Elliott

I had an excellent experience with the Geek Squad based at the Warwick Best Buy. I booked my appt online, was warmly greeted when I showed up, had zero wait, and received outstanding service, clear explanations, and very helpful advice.

Cheyenne B

Geek squad over prices so bad its absurd!!! Go anywhere else but geek squad! Never going here again.

tallminion 11

They were no help at all but i got i got my laptop salvaged and bought a new one.

Harry Aldieny

Saul you're awesome, every time I come to bestbuy geeksquad crying for help you step in and do what ever you can to help. I appreciate you. keep it up

Nick Bernardino

Went there yesterday and met with Zachary he was nice and respectful, helped me with my iPad replacement !!

David Alves

I bought a router from Best Buy. Today Marcy and I had the day off. Geek Squad was scheduled to be here between 12PM-4PM. They never showed. They called while we were unable to get to the phone. Rather than show up (as they said they would) 4PM rolled around and no one had called or arrived to do the work. We wasted our day off waiting for them. They didn't make it right and so I canceled any future appointment, got someone local who will come out for less money, and told them that I would not be shopping at Best Buy in the future. No Customer care. Best Buy needs to get a new system and follow through on their commitments. Don't make people waste their day waiting for service that doesn't intend to come.

Joseph D Prive

Made an effort to help. But then informed i had to pay for further help. Almost as much as the product was worth. Oh well

Elaine P.

Excellent extremely helpful service.

Melody Lu

Huge disappointing! Horrible! 2 hours wait time until the store close and no one is responsible to take care of us. I came multiple times, every representative told differently, very irresponsible! Do not come here to waste your time! A failure in customer service.

Designer T

This is an electronic repair shop . Yet they do not repair cracked phone(electronic) screens. The staff was however very kind and helpful and recommended a place to fix the screen.

Marvin Black

I usually wouldn't care if these guys just ripped me off but they've managed to do the same to everyone if you read the rest of the reviews. So far the only advice I can offer is Whitefish has a few much better and much more qualified options for computer services. Save your money and start there.

Carl Choquette

The best tech I know. I have bought Geek Squad services for seven years now. They fixed everything just Super. I was hacked twice, both times Geek Squad recovered 100% of my computer. I have never paid an extra fee, not once.

Gary Crossey

Thank you for being helpful. I went to you with a broken phone (crashing). Without any hassle the staff got me a new phone - refunded my last phone. My faith in BestBuy and the Greek Squad is restored. I am so glad I enrolled for the full coverage insurance program. Very good customer service. RIght from the get go! Appreciate how helpful you all were.

Andrew Dearden

Don’t let them “fix” your phone.. received phone back worked for a month and had nothing but more problems.. not the first time I’ve heard of this being a problem

Danny Richardson

I have an iPhone 6S plus that needs a new battery. I’ve been to BestBuy three different times and each time they told me that Apple has a policy that battery recharge levels must be below 80% in order for them to be able to replace my battery. I called Apple and discovered it’s not Apple policy. I went back into BestBuy and they admitted it’s BestBuy’s policy policy & still refused to sell me a new battery. I’m spending 3 hours to get it serviced at an Apple store. I should have done this months ago. It's one thing to refuse service, it another altogether to lie about it and waste people's time. Avoid the lies and go anywhere other than BestBuy.

Glen Craft

courteous and fast service !!

doug b

Excellent service. I had not one, but two employees helping me with a small problem that I had. Between the two of them , they got it figured out. Sure, they may be a little more expensive than other places, but their service certainly makes up for that. The best part is they found me, I didn't have to look around for them to come and help. Would highly recommend.

Tammie Fitzgerald

So very frustrating! On a Monday, my daughter dropped her phone and needed repair. She called around to numerous places to check pricing and availability. Apple sent her here to the Geek Squad- an hour away. BIG MISTAKE! From day one, they took her money as fast as they could, sent her off with promises of a new refurbished phone the "next day or at the latest 48 hrs". When that did not happen, she called multiple times (from work), followed the "track my repair" link, and got no where. No one returned her messages (mind you she had no phone and could only email from her computer). 4 Days go by, and the only update to her repair was that it was assigned to someone. Nothing else. So I called on Thursday and get told that they've encountered "multiple hiccups" and had to "over-night" the phone to California. Not once were we informed about this before they shipped it! When I found out, I was furious! No one bothered to return her call or update the system. They just sent it, and said "This is a new service we are doing with Apple, and they did not send us any phones to give out." I asked to speak with the manager, but he was on vacation that week. They hang up on me after I demanded that someone give me an update. I called back to speak to general manager, who was very kind and understanding, but could not offer me any other information except that the phone should arrive on Friday to California. She also offered my daughter a pre-paid phone while she waited for hers to be returned. Again, very kind. But here we are, 10 days after the phone was given over to Best Buy, and still no resolve. No one will return my calls. I've called daily only to be put on hold or asked my # for a return call that never happened. Tried to track the repair on line all week, and finally today it acknowledges the phone is now "in repar". I called to the Apple Depot in California, they told me they didn't receive the phone until Monday at 3:51pm (I guess over night isn't over night). Again, no phone calls returned, and the Geek Squad manager won't return from vacation until Saturday. That's almost a full 2weeks from when the phone was taken to them. My problem is that promises were made and expectations were not met. Run away with someone else's money, but don't live up to your end of the deal. Now if this happened in any other place of business, someone would have lost their job or heads would roll. Again, no return phone calls, no follow up, and not even an apology! Thing is, the phone could've gone to any other place to repair her screen and it would've been fixed in <48hrs.

Gina Moura

They are very knowledge and helpful when I purchased a new laptop, but I went to pick it up the guy that helped me seemed to just want to get me out of there as soon as possible, which I still had questions and have to go back.

Bethany Heaney

Make your appointment early and before actually going there, call ahead to find out how long the repair will take. I was having an iPhone battery replaced using the Apple special $29 program. The first appointment I made was at 5:00pm on a Friday and it would have taken 2 hours (had I stayed), but the second appointment on the following Sunday at 3:00pm had the battery replaced in a half hour, which was much better for me. The second experience was much better than the first.

jennifer tmacleod

Absolute wasts of money, horrible service dont waste your time or money on a geek squad plan.

Ronald Sparacino

James Potter is the Best Technician and provides superb customer support. Did not realize it when I scheduled the Geek Squad appointment but on his day off and out of his normal area of support, James scheduled a visit to our home to correct what I thought was a very unique problem. He deserves and has earned special recognition from Best Buy!!!

Anthony Rogers

Over priced, and generally lacking in know how and communication to the customer.

Sandy

Employees are great, helpful, knowledgeable, and get repairs done quickly.

Caleb Corbitt

Great place to get a computer fixed

Jonathan Martin

Fast, friendly and competent service!

Idalina Afopa

excellent service!

Gerald Gaddy

Excellent customer service every time!

Bill Georges

Great