Reviews of Back Bay Computer (Computer Repair)

Sopheak Vong

My opinion to be the BEST repair service in Boston. Here's why: 1. Extremely competitive PRICING compared to other repair services that I inquired about. 2. The LOCATION is perfect, 5 minutes from Copley T Green Line. Their store was also easy to find with a big sign. I found this to be good, but uncommon in the Back Bay area as all the homes look the same. 3. Very RESPONSIVE through the phone. I called twice regarding my laptop and I was never put on hold or had to wait for extended periods of time. 4. CUSTOMER SERVICE. Sam and Eric are super friendly, great to work with and went well beyond to handle any problems that I had. I couldn't ask for better customer service! 5. I also learned that they fix other electronics, such as gaming controllers (PS4, XBOX controllers, etc) which I think is worth mentioning.

Cl Mei

My laptop was fixed, but many problems comes after it get fixed. However, they fixed afterward. GREAT

Clara Karastury

I cracked my macbook screen several months ago and put off getting it fixed due to the high cost. After calling many places (in different cities even), Back Bay Computer had the best pricing, and were very straightforward about everything. They had to order the part (which came in just a few days), and the actual installation time was just a couple hours, which allowed me to continue using my laptop until then. The screen is great quality and so far is working great. Fantastic experience here at Back Bay Computer!!

Jonathan Palita

Simply wonderful. I had accidentally smashed the hard drive in my laptop (not to bits, but it's done for!) and I looked up places nearby who could help me. I ended up accidentally going to the nearby Iphone repair shop (my phone led me to it, and I was so embarrassed but I was laughing on the inside, I typed in laptop repair on Google maps and it brought me there. It really was less funny at the moment, though). I look on my phone just expecting to go halfway across Boston to find somewhere, and to my absolute incredulousness I saw that Back Bay Computers was practically next door! I walk in and the man there was VERY helpful. I expected to be between 5-10 days without a laptop because I knew I'd have to order a new hard drive and bring it to him, and the hard drive I had in my laptop was out of stock and wouldn't be in for another couple days, then it had to be shipped. Turns out in 2 days he calls me and says he has a drive ready, and my laptop is up and running! I'm a student who uses the laptop frequently for college, and it was just a miracle! I get there and I pay a VERY reasonable rate, and it truly has been just fine since. What a life saver! Quick, reasonable, and caring! 5/5 Just wonderful.

Alex Wilson

Brilliant service. Saved the day !

Alejandra Leon

Had my computer for a week and couldn't fix it

Rainbow Goth Brandee

Sam is nice and very professional. I asked him if he could put two SSDs into my Dell Inspiron laptop. He ordered the drives and they came in the next day. The turn around was only a couple days and $$ was super reasonable. Thanks Sam!

Kyle Jacobs

Amazing. Honest and incredibly fast service. They are very knowledgeable and highly skilled. Highly recommend.

John Zhang

Had a fantastic experience at Bay Bay Computer, dropped off my laptop around noon, and had it fixed by 5. Sam was professional, knowledgeable, and very fair. Would highly recommend to anyone else looking for a repair!

Tianze Yang

My thinkpad was bluescreened after disk partition，they quickly fixed my computer within one day and the service is pretty good. They did lend me a computer during the repair of my laptop. Recommended.

David Álvarez Lombardi

Broke my $1500 computer and pretended it was already broken. Dishonest, unreliable, not worth a dollar.

Navleen Khanuja

Wouldn't recommend this place. He isn't confident of his fixes. I ended up ruining my perfectly good laptop .. the only fault with the laptop was that the charging port needed to be replaced .. he ended up trying a temporary fix that ruined that laptop's motherboard .. what otherwise would have been fixed in $60 .. is now going to take me $450 to fix!

Brian Kennedy

Came here to have my Thinkpad fixed. Hard drive had corrupted itself so my data was lost but they loaded up Windows and got it working again in 24 hours. Nice people, good work!

Patricia Carbajales

I totally recommend this place. I accidentally spilled some coffee in my laptop hours before an important presentation. Sam and his father Eric were truly incredible. Both of them worked for hours skipping lunch to try to get me back on time. They even let me borrow a "loan" computer and picked it up at my hotel on Saturday evening. Best experience I've ever had. Eternally grateful!

Dan Hack

several months ago, I had multiple issues with my Mac that Apple would not fix because it was considered vintage. After diagnosing my computer for free, it was determined my magsafe board, My trackpad, battery, battery connecter needed to be replaced. The repair was done ahead of the original quote time and was complete with the upmost care, using OEM Apple parts, not low quality third party parts. I was extremely impressed with the quality of the repair and the professionalism displayed by the owner. Despite the number of parts needed, the repair was not much more than the the sum of the parts used. I will 100% be returning for any future issues and would recommend this place to everyone, especially someone with an older mac.

Sara Meyer

DO NOT GO THERE. HE WITHHOLDS IMPORTANT INFORMATION ABOUT PARTS YOU BUY. I brought in my laptop because it wouldn't charge or turn on. I thought it was the charging port, but turned out to be the motherboard. He said he could order one and found one while I waited. He told me the price and said it'd come by the end of the week. He installed it, picked it up the next week and the following day the touchpad stopped working. I took it to a real computer business and was told it was an USED motherboard and it's already dying. I asked for a refund for the USED motherboard that I was not told about nor agreed to pay for (I did not ask for a refund for the charged service, just the part), but he refused saying he got it to turn on and that's good enough. I did not bring it to him to have it turn on or to have an used motherboard be installed without prior knowledge. Do not go there, take it to a real repair shop.

Beth A

Excellent experience! I dropped my laptop and broke the power jack (I literally bent the metal and things went flying off). After calling around to MANY places and being told that this would be a very costly and difficult fix (required taking apart the entire computer and then soldering to the motherboard), Sam (the owner) came through with an extremely reasonable price and the knowledge to do it right the first time. I also had my computer back within one day. My laptop is working great and I'm a extremely happy customer. I highly recommend Back Bay Computer.