Reviews of On the Go PC Repairs (Computer Repair)

Rahsaan Fortune

Managed to have my PC looked at again and so far so good.

Irene Gaskins

I have been using On the Go PC for several years. I always get the results I want and need and my computer returns to running like new. My computer was last done over a year ago and it is still in top condition. I will continue to use this service for all of my PC needs.

Terry Tyson

I've been dealing with On The Go PC for several years. They have "CONSISTENTLY" provided great customer service. They are very professional and timely whenever I call them. When they give you a time of arrival, they are always on time. I highly recommend this company for ALL your computing needs.

Viviana Specioso

Great experience. I spilled water on my laptop and they managed to fix it in less than a week and to find the spare parts (even if my laptop is not currently sold on the american market). They kept me informed about their work and they were transparent in relation to the costs of the reparations.

Janel Dixon

Awesome service! On the go pc repair fixed my computer for a great price and they only had it for a day. I will definitely be using them again and I'm telling anyone who has a computer problem about them.

Seth Popick

I wish there were an option for "terrible" or "avoid at all costs." I went to On the Go PC Repairs based on the reviews on this website. My computer wouldn't boot up, so I handed it over to them. At the bottom of their service contract it says it typically takes 4 days to complete repairs. After a few days they told me that they needed to order a part. I expected that it would take a few days to get the part. Over the next week I called periodically to check on progress because they never called me. In the end it took 2 weeks to get the part. On the day that they finally got the part they refused to return my calls. Of course, the part did not fix the problem (this was not their fault), and they had to order another part. This time they "expedited" the shipment, but it still took another week. Again, they never called me to provide updates. In the end they had my computer for 3 weeks. If you want to see your computer back quickly or any kind of customer service this is not the place to go.

Marquitta Clement

Every part of the experience was fast, efficient, and reasonable. Plus, the people there were knowledgeable, masterful and nice.

Georgia Green

They fixed my computer like new I thought i had to throw it away but now its faster than i ever remember. They are very nice also going the extra mile to help me understand what i needed and why it broke in the first place.

Claudia JB

Guys these negative reviews are legit. It's been 3 weeks since they've had my laptop and I'm consistently having to make my own follow up calls. Most times you either get an empty promise or a voicemail. You get what you pay for please believe it. Those few dollars saved are never worth the headache and time wasted.

TJ Chase

The repair man was prompt and fixed my computer within a matter of minutes. He also gave me tips on how to preserve the repair and invited me to call him if I needed anything else. I'd definitely recommend his services. -TJ

Holly Wood

My Mac fell apart in May. Apple said it would repair it for $400 with only 6 months of insurance. These guys gave me a quote of $200, even delivery and drop off. I paid the funds and gave a tip. They took a month to fix it- trying multiple things- but it's has been working so well! I am very pleased with their result!

Brad H

These guys provided the worst customer service experience I have ever had. Every time they say that they will have something done or call you by a certain point, they both do not have it done and you have to call them 15 times to talk to anyone. Aside from that, they failed to repair my computer, promised to refund the charges they made, and then failed to actually refund me. Truly awful.

superstar2320784 .

Same day fast service. The repair on my hard drive was completely fixed! He personally came over to check on it as well as a follow up to make sure the hardware was still working! Completely satisfied with the service and the over experience. I am definitely gonna let everyone know how well I was overall satisfied with the wonderful service this business has! Thanks again!

Cade London

First and foremost, I'm a gamer. I had a home-built rig that was running close to 158F due to a heat sink issue and the fact that I was constantly overclocking it. Needless to say, my CPU fried (no surprise) and I called On The Go PC Repairs at 5:30 with the slim hope they could get me up and running in 24 hrs. A tech was out to my place in downtown DC in 20 minutes and the PC was picked up and taken back to the shop the same day. By noon the next day, they'd run a full diagnostic on the PC and confirmed that the CPU had fried. Utilizing their network of local stores, they offered to replace the CPU with a used duplicate or a new CPU (I went with used because it was a ton cheaper), replace the heat sink with a really good fan, and throw it all into a new case. While you naturally pay for all your parts, labor fees wise, they come in way below the competition. As far as customer service goes, they were responsive to all of my phone calls, checking to see how the repair was coming along, and, where one of the components they had quoted me for and purchased didn't work out with my rig, they bought an alternative at no cost to me. The PC is working great and I'm completely satisfied. The only minor negative point I could bring up would be that the final delivery of the PC was delayed a day, notwithstanding an extra rush-order fee that I paid, due to the initial fan they purchased being oversized for the unit. But, as I mentioned above, they were willing to absorb the cost of the alternative fan because of their mistake and therefore we probably broke even. All said, On the Go PC Repairs an excellent company. I would realistically give it a 93/100 for its willingness to work with its customers, the exceptional knowledge base of its techs, and the willingness they have to go above and beyond to get your PC issues resolved.

Sam Cohen

All in all, I am happy with the service and overall knowledge, and despite what I think were just honest mistakes, I will absolutely use their services again should I need it. I had a custom desktop PC repaired here for a faulty motherboard. They picked it up and diagnosed it the same day I called them. They charged $75 for the replacement and $100 for labor, which is pretty fair since the $35 for the diagnostic went towards the repair, and said it would take a week. After a week they said that the part they had ordered was defective out of the box and needed another week to order a replacement and put it in. When I called them after that second week they dropped it off the next day since I had a scheduling conflict for the same day. Turns out they had accidentally left a much worse processor than my own, so I called them as soon as I discovered, around 7pm, and I left a message. When I called the next morning they had already heard the message and took complete ownership of the problem. They had someone come out in 2 hours to replace it with my processor, which took about 10 minutes.

Richard Golden

Both in person and on the phone this people have always been so helpful and through with advice and assistance. Highly recommend their service!!

Mika

I had an AMAZING experience from beginning to end! Excellent, honest, reasonably priced and FAST service! Steve came to my home on a Sunday to diagnose my computer issue and ensured my part would arrive within a week. As promised, my part arrived on time and he even came to my job on Saturday to install my new computer screen! With my busy schedule, this place was a LIFE SAVER! Thanks again Steve! You are awesome!

Jonathan Broder

These guys are great -- prompt, polite and thoroughly professional. My PC has so many viruses, I was getting sick. They cleaned it up quick and I'm back in business. I recommend them highly.

Jared Holt

I read some reviews circulating the internet claiming this business was a "scam" AFTER the technicians picked up my laptop to repair a keyboard, so I was nervous. But I didn't encounter any difficulties with this business and they completed the repair for a fair price (with included pickup and drop-off). Not sure what those other folks encountered, but I was satisfied with the service I received and the professionalism of all the staff I spoke with.

Liat Tapiero

Don’t go to this guy!!! He’s a scammer!!! He told me my mother board was burned and the cost of repairing it is $500, so I bought a new laptop. When i took my old laptop another place they told me my mother board is completely fine but the hard disk is MISSING!!!!! I suspect that this guy stole it from me!!!! Even if he didn’t - he definitely lied to me about the mother board!!!!! STAY AWAY

Brian Oh

Really difficult experience with him. He repeatedly refused to meet me after the repairs he said he would carry out were not completed correctly and my computer still didn't work. I don't mind if something takes time or it goes wrong and something else needs to be tried, but this guy refused to help after the first repairs didn't work and I had to shell out a ton of cash elsewhere to get it fixed properly. Would not recommend anyone use him.

Tanya White-Conner

My GOD. THIS IS A AWSOME COMPANY EVERYONE. I WILL FOREVER APPRECIATE THE FAST SERVICES THEY GAVE TO ME. I CALLED THEM AT 9:54 AM TO ASK IF SOMEONE COULD GET TO ME BY 12PM BEFORE I GO BACK TO WORK. GOD IS GOOD THE YOUNG MAN MADE IT TO ME BY 12PM AND I SHOWED HIM WHAT WAS WRONG WITH THE COMPUTER AND PRINTER AND HE WAS SO POLITE TO ME AND HIS CUSTOMERS SERVICE WAS OUT STANDING. PLEASE KNOW THAT I'M SO HAPPY IN SUCH LESS TIME THEN I THOUGHT. AND HE SHOW ME EVERYTHING HE HAD DONE THAT I WAS SO WORRIED ABOUT NOT WORKING BECAUSE I NEEDED TO GET A TEST DONE BY THIS EVENING. THANKS THANKS THANKS. AND MAY GOD KEEP ALL OF YOU LIFTED UP AND ABUNDANCES OF JOY AND WEALTH. KEEP UP THE GREAT JOB.

David Hartful

It took longer than I thought. But the PC is fixed.

Jermaine Hodges

My TV was taking 2 hours to turn on and they fixed it like its brand new. Recommend this company!

Mark Reiley

They did a great job repairing my ASUS screen. Thanks so much.

Sms 301

It took so much time and effort to fix my laptop that I almost lost hope and was thinking to throw it in the garbage. They tried to fix it and almost every time some new problem showed up. Technicians were very patient. Price was actually less compared to the effort and time had to put on the machine. In the end, they fixed it and I'm just happy about it.

Sade Blount

I loved the service. My motherboard crahsed. The computer was fixed fairly fast. The services were awesome.

Kenny Shuford

The guys here are really knowledgeable. They saved me money that I would have spent on a new computer by fixing my current one. I would definitely used on the go pc repair in the future and recommend them as well.

Danielle Rothman

I cannot say enough good things about On the Go. The service was excellent and affordable.They diagnosed my computer immediately, called me right away, and fixed the computer overnight. Everyone I spoke with was extremely nice, polite, and professional. They replaced the CPU, fixed a broken fan, and did a deep cleaning of the computer for $150 ($350 less than the price quoted to me by a competitor). Also, they delivered the computer right to my door, so this could not have been more convenient. I'm SO glad I found On the Go & highly recommend them.

Richard Woodall

Very quick pickup and return. Excellent way to get an estimate without spending a lot of money. Very good experience.

Seamus Mc Creesh

Terrible service, would not recommend. Dropped in my laptop one month ago after being told that it could be fixed for less than $100 in about 4-5 days. 28 days and $175 later my laptop still isn't fixed and I am being refused a refund. I have been told it will take at least another two weeks. A very dishonest, unprofessional business with horrible customer service.

Chloe Hendrix

I had an amazing experience, with "On the PC Repairs". The service was quick and affordable and the technician was really fun. I would definitely recommend this company to my friends.

Peter Bengtson

They make it so easy to get repairs done. Stopped in before work, dropped it off and described the problem. Took less than 5 minutes. Got a call later that day with a full diagnostic report and quote. The hard drive was shot and had to be replaced. They were able to do this in just a day or so and worked to recover the data from the busted hard drive. Communicated everything to me through the entire process and was upfront with any information.

Martijn

No guarantee that they will fix it. Guaranteed that you will lose your money regardless.

ShanaBa3r

Great service! Kept me informed about my computer the whole time. Great prices also!

KP

Good customer service, good repair work, and fast service. My laptop would not boot up. They diagnosed and replaced the motherboard for $150. Much better price than what Best Buy wanted. Also they picked up and dropped of the lap top. Were very accomodating in terms of scheduling. They are not as good with communicating and contacting you when your work is complete, so I just called them. Also they don't always answer the phone during business hours. But when they do they are very polite and helpful. Plus supporting a local, small, Black owned biz a plus.

Enyioha Ike-Amaechi

I paid $550 to repair my laptop after dropping and cracking the screen. So yes it is very expensive. However they do keep you up to date with the status of your repairs so your not constantly pulling your hair out. I cannot speak for everyone but the one downside I had was the time of the repairs, it took about a month. Which is no fault of theirs. Especially when the my device model is not in production anymore. However they worked diligently to provide me with a good fix that I am happy with. with all things considered the time and effort that went into repairing my laptop far outweighed the cost of repair.

gen .

Excellent service all the time! So grateful to be able to get my laptop service so speedily.

Phil Lerman

These guys are brilliant! And quick -- they always show up at my door as soon as I need them. And reliable! And fair and reasonable and creative. But mostly brilliant. Man, did I need to find a really good IT team for my home business! When my computer goes down my business stops. Thank goodness I found these guys.

Hope Watkins

These guys are great! They fixed my computer for a big project i was working on in no time. I was really happy with the service and the staff was very nice explaining everything to me in a way i understand. 5 stars is not enough! They went above and beyond

Deja Hodge

I've been calling these people about 3x a day and they haven't picked up yet. They have my laptop and I just want to know the status. I paid them 3 days ago and haven't gotten any updated yet.

Janes Dough

So I called On the Go PC repair over a weekend because my pc was experiencing the dreadful blue screen of death issue. I spoke w/ a friendly gentleman who assured me that if I gave his company the opportunity, they would be able to diagnose and resolve the problem. I told him I'd already taken the computer to another pc repair shop in the past and they could not tell me why I was experiencing the BOD. On the Go PC Repair scheduled my computer for a pick up the next morning (a Sunday!!). The repairman was on time (and gave a courtesy call before arriving). The repairs were discussed with me and made quickly. The price was quite reasonable. I have my pc back w/o any issues or concerns and I'm a happy camper! I would definitely recommend this company.

S.Remnants.guild Remnants

Great service and great staff. Very professional and updated me throughout the process. Was able to not only fix the issues going on with my system by the had a done in no time flat. Fair pricing And get service in A-day and age where you generally pay with your time your patience and your wallet for what you don't know. I would recommend them to anyone my parents friends and coworkers.

murray waas

These guys were there when I needed them! Another place told me that my computer was beyond repair--- but On the Go told me otherwise, fixed it easily, and even delivered to my home.

A K

My laptop got fried up due to power surge during the recent thunderstorm whilst I have been working on my MBA dissertation with a deadline in few weeks. All I can say is that I was fortunate enough to pick On the Go PC to repair the laptop for me who had it up & running in a couple of days. It was a stress free and amazing experience from the beginning to the end. Friendly customer service, honest dealing and reasonably priced. Thanks again Bruce - much appreciated.

Ighodaro Udefiagbon

I called for a broken screen replacement and I got it fixed less than 24 hours. It was an amazing service and very timely. I strongly recommend their service as it very reliable.

Judonna Grant

I can’t express how great pc on the go is. I needed a laptop fixed before Christmas they went over beyond of what I asked for them to do. I usually don’t leave any reviews but for this company I can’t express enough gratitude.

Myat Nyunt

Fast, and very friendly. Great work, recommend it for anyone.

diego albornoz

Service was better then my expectations. I would highly recommend it to anyone. Definitely will do business again. I loved the fact that they were super convenient to pick up and drop off the laptop. It helped me finish my day worry free. The turn around time was less then 24 hours which was AWESOME!!!!!

Brian Treacy

Had high expectation after reading the reviews but was left extremely disappointed. Was charged $200 and laptop was not fixed properly. Took it to another place and was only charged $50 and problem fixed permanently. Customer service was awful and was never able to speak to somebody in charge. I would avoid at all costs.

Chris Anderson

This is the third time I've used this service. Their free drop off and delivery service saves (for me) one of the more obnoxious chores to fixing a broken pc. I had a mother board break which meant the chassis fans stopped working. The computer shut down because of the heat. They told me how much the parts and labor would cost and were very willing to discuss other options. Having installed a mother board previously, I was more than happy for this service at the quoted price. Especially since it would be done correctly and quickly. I will continue to use this business for my future computer repair needs.

Danny slayton

These guys saved my life! they fixed my computer in one day it was not even loading up anymore and now its like a brand new computer. Great service

NeNe Hendrix

On the go PC repair is awesome! They fix my laptop inside the comfort of my own home which was very convenient. The guy was very professional and now I no longer have any viruses on my laptop. Thanks!