Reviews of Mac Business Solutions (Computer Repair)

Austin Wade

Great Customer Service!! Perfect! Very nice people and honest!!! Awesome place and good price too... Jon was a great person we worked with!! Thank you Jon, he spent lots of time working with us and hope he gets a raise!!!! Thanks again everybody and will come back again if I need help

Laura-Leigh Palmer

I have purchased numerous products over the years from Mac Business Solutions along with attended workshops and classes. They have even been able to repair equipment when others (including the Apple Store) had given up all hope. I hope they stay in business for a long long time.

Megan Wainwright

Brought in my phone which seemed to die after an update. They allowed me to drop off my phone during my lunch break and pick it up after work. Apparently it was a quick and easy fix which they didn't charge me for. Definitely made my day, great service and quick too!!!

Daniel Busche

Fantastic work done here. While they could've tried to up-sell me on all kinds of different things, they instead promptly informed me that my failed logic board was covered under an extended warranty program that I wasn't aware of and that I didn't have to pay anything. They finished the work faster than the very reasonable estimation they gave me originally. Very relaxed and friendly environment. I've been recommending to all my friends. Thanks so much!

Maria Soriano

I hate updating my OS and have gotten really good at clicking "Remind me tomorrow" when that stupid daily reminder comes up. But, they got me! I must have accidentally clicked update one time and, after installing, my 2014 MBP would not let me get past the log-in screen. One excruciating week later, my preciousss and I are back in business! MBS kept me updated, backed up my laptop (even though I hadn't IN MONTHS) and everything is restored. AND it seems to function at a zippier speed than before. My repair cost was very reasonable. Hopefully, I'll never have to come back, but if I do, I won't hesitate to use MBS.

Eric Carter

Spring, 2019. I have a Mac Book that would freeze up after being on for 1-2 minutes. To make it work again, I needed to turn it off, then on and log in again. Then it would freeze after a minute or two. I took this Macbook to Mac Business solutions in May. Less than on week later, they called me and told me that they reloaded the operating system and restored the Macbook to normal working order. The cost for the diagnosis and fix was very reasonable. I could not be more satisfied. I highly recommend this company to any Mac user.

Watch Men

Decent job at a decent price.

Eric Engle

My daughter's Mac was dying a slow death when she handed it to me 4 days before she left for a semester of college study abroad. Nothing like a challenge? Being a Windows user I wasted 2 days learning before running the built in hardware checker and finding that it had a failed memory chip. Because of its' behavior I suspected the hard drive was failing as well. Then I got smart and took it to Austin of MBS in Gaithersburg after recognizing that I was not going to finish on time. Austin was the real deal. He replaced the memory and the old slow hard drive with a very fast hybrid drive. The price was more than fair. The 4 hour turnaround time -- with applications installed and ready to go -- was just fantastic. The conversations, and the entire experience with MBS was great. I would use them again myself and recommend them to all my adult Windows users who have Apple addicted children. Three week's later, my daughter has been using the laptop successfully with zero issues -- a happy ending.

Tim Marose

They did a good job repairing my Imac and the price was very good. The guy that worked on my computer actually went above and beyond to make sure he was able to capture as much as possible from my toasted hard drive. Would definitely go back to them if I have any Mac computer issues in the future.

Christine Malich

Joe put in a new hard drive and some extra RAM in my Mac desktop computer. Fast, professional, brilliant! It runs like new and it is a 2009 computer.

RAW QUALITY

THE BEST STORE TO GET YOUR MAC COMPUTER/LAPTOP FIX IN A TIMELY MANNER KEEP UP THE GOOD WORK MAC BUSINESS SOLUTIONS

Mel Laney

I have used MBS in Gaithersburg, MD twice in the past 5 years. Both times they did an excellent job and charged an extremely reasonable price. The first time they replaced a hard drive in my 2008 iMac that went bad (i.e. Apple recall) and rebuilt the machine using my Time Capsule. The second time they salvaged the data from the hard drive of my 2008 iMac after the GPU went bad and put it onto an external hard drive so I could put the data onto a brand new 2017 iMac. They also cleaned my 2012 MacBook Pro for free!

Indy Liu

Five stars!

Putney Swope

Not very good. They diagnosed the problem & said they fixed it. I went to pick up and problem remained. They guessed a different problem which only an idiot would assume. I took it somewhere else & the problem part was replaced. Go elsewhere.

Stephen Taylor

Always reliable and quick. They've been an Official Apple Sales and Service provider for many years. Done business with them many times over the years both for personal and corporate service and sales. Highly recommended.

Nila L

Granted i showed up early for my appointment , the only other person was couple trying to buy something and they were already being helped I was made to wait while most of them were playing with a dog in the store. then a very courteous gentleman came out to to say they donot have IPHONE 6 batteries to replace - it was stated explicitly in my online request that that was the primary issue. They seemed to have a service dog of some sort there which kept their time occupied . My issue however was unsolved though the gentleman and the young lady upon the front were very nice

Gm Ricchi

Not just one time but now the second time Mac Business Solutions, saved me from having to get a new computer. I couldn't express my gratitude more for a company who is transparent, lays out options, and educates the customer to make the best decision for the THEM not for the company. Service was 6 starts out of 5 for me. Thanks again MBS. Special shout out to Andy as well for being better than great help!

Evan Katzman

On the fly found this place.... Thank you thank you, very polite, professional people. Front desk counter help young lady is very nice and helpful. The service tech was informative, polite, knew his stuff and fixed me right up . Much quicker than going down to the Apple Store. After you go online and make an appt for apple. My computer may never see an apple store again!

Sami Znati

Second time I have come to them for hard drive repair. They charge a 40$ diagnosis fee to look at the hard drive and tell you they can't fix it.

Mighty Tiki

Excellent service and staff, I’ve taken my Macbooks to this store on several occasions and never had any issues; highly recommend if you are out of warranty and don’t care to pay Apple Store prices.

Michael Asamoah

BEST PLACE IN TOWN!!! The LCD in my macbook pro had damaged pixels then totally crapped out. The crew was able to find a recall on my mac and replaced the screen free of charge in one business day.

Enk Bat

Fast, efficient, helpful, friendly. What else do you need.

Kristopher M. Mosby

Excellent service

Tim Erfourth

My Mac Mini died (7 years old hard drive went bad) and my backup had died a year earlier (procrastinated and didn't fix it) so I was really up a creek. They were able to get the data off my old computer and put it on a new Mac Mini and got me back up and running! These guys are great!

Drew Walekar

Went in to get my iPhone 6 plus iSight camera replaced since my phone's serial said it was eligible. Technician looked at my phone and said my camera was fine and I said then why does Apple's website say it needs to be replaced. I had then proceeded to have to show him that it can't focus when I attempt to take a picture of something up close. It wasn't super messed up but messed up. He finally agreed something is not right. They said Apple doesn't allow them to stock that part in their store so they had to order it and it usually take a day to come in. It's been 9 days and nothing. A couple of issues here. First, I had to do a lot of convincing to get my camera fixed. The tech said it was fine. Well if it was fine Apples website would not say my serial was affected. Just fix it so we can move on with our lives. Second, don't tell me the part comes to you the next day to get my business. Maybe it does but someone dropped the ball on this. I only went to get this fixed at this location out of convenience cause it was near my work and the Apple Store was further away. Maybe this place doesn't care to do stuff under Apple warranty cause they don't make a lot of money on it. Who knows. Moral of the story, if your device is under Apple warranty just go to the Apple Store cause their techs actually know what they are doing. Thanks for wasting my time.

Jon Camp

I recently took my MacBook to the local Apple store and was told that I needed a new top case and a fan. I was told that this would cost approximately $250 to repair and was given the name of a few Mac repair businesses. Because MBS was the nearest one, I went with them. I was so glad that I did. When I got there, I dealt with Austin, an employee at MBS. He noticed some cracks in my top case and told me that it was probably under warrantee. Sure enough, it was, and it turns out that I didn't need a new fan, there was just something stuck in my fan. So I got my laptop back just a few hours later with a new top case and a fan that now worked. In short, my 3.5 year-old laptop looked brand new. And my out-of-pocket expense? $0. Thanks so much, MBS and Austin, for your promptness and honesty. I'll be returning in the future.

Camille Rogers

I had my Monitor fixed. After two weeks I was happy to have it back. It was fixed well. So there is no issue with the knowledge and skill of the people who fixed. But what they REALLY lack is customer services. They are soo busy they need to hire more people. Phone ring off the hook. There are times when the ONE and only person at the front desk is helping the customers and answering the phone. Beef up your staff!! Or the people who are sitting on their duff in the back should be able to answer the phones while the person upfront is helping the customer.

Benton Rhee

I went to Frederick store. Excellent work and was very quick at reasonable price!

Green Friendly

After many years of patronizing MBS, it pains us to write this review. But we would like to warn others. When you go to purchase a printer, you just want it to work right? Well thats all we wanted but got the worst customer service imaginable after spening thousands of dollars with a company. We purchased a printer, recommended by the owner and his employees, for business use. For the first three weeks of using this printer, we had more problems and lost more money than ever. After many hours and days dealing with Epson technical support, they ruled it a manufacturers defect and told us we have to return it with the retailer from where we purchased it. When we called the owner at MBS, he told us we had to return it to epson which makes no sense because we bought it from him. Epson said that the only way they could return it is if we brought it from them. Once we took the printer back to MBS for return, we experienced the most rude, unexeceptable level of service ever. Apparently, once they make the sale, they dont care what happens from there. Beware, if you recieve a product with a defect, they will not take it back and give you attitude about it. It was so ridicuous and unprofessional. You can say the same thing to a customer and get different results. It all about how you communicate. I recommend going directly to Epson or Apple who I have never had this type of experience with in my life. Still we have a printer that is defective and works when it wants to, and the owner over at MBS did not even want to try and find a solution. Beware!!!

Robert Hynes

Over about ten years of business with them...tech service mainly......excellent.

Nersi Zand

Absolutely positively a fantastic place to go to. They knew their stuff and extremely polite and professionals. I highly recommend this place.

mRajh3

Jonathan Fahey at MBS is the man! Fixed the multiple issues I was having with my macbook pro (Apple no longer makes the parts for the 2011 17" MacBooks, so it's difficult) and made great recommendations on how to avoid the problems from reoccurring in the future. Highly recommend.

Maccor

Great customer service by Ryan. I highly recommend MBS as their professionalism and knowledge is exceptional.

JR Hardenburgh

Mac Business Solutions provided an excellent customer experience. Our company uses them for many Apple purchases and now I know why. Sonny was smart, friendly and responsive, helping me with an iPad purchase. We look forward to doing business with them again.

Ashish Gupta

I have used them a few times. They diagnosed the Mac and let me know what parts needed to be replaced. Then, I ordered the parts myself and had them install. Whether you use their provided parts or self ordered parts, your costs will be lower than at the Apple Store, prompter, and probably the same quality.

Corinne Glab

I had originally scheduled an appointment to see if MBS would be able to update my 2012 MacBook Pro and get it to run faster. The day before the appointment, my computer crashed and was not able to read it's hard drive. MBS, Inc. was able to recover the info on the hard drive and get my old computer working great again. Very happy with their customer service, promptness, and work.

OnlineWeb Contractor

Excellent and friendly service.

Sean McGuire

Great experience.