Reviews of ITNeedsHelp (Computer Repair)

Gosia Carter

Quickly returned my laptop free of the virus it had, was very pleased at the price

Lee Newman

I was directed to ITNEEDSHELP by a friend who sang their praises. My laptop had died and my son advised me just to buy a new one. But I wanted to see if some of my data could be retrieved. After finding them, they are on the second floor of a sportsplex, I presented the laptop and Van quikly determined that the power cord was faulty. He had a new one for $15 and I insisted I pay him for his time. I was there less than 30 minutes. Effecient, honest and Knowledgeable service .

Jenny Donovan

I can't say enough good things about these guys! There is no one else I would take my computer to. They're really knowledgeable, kind, and very committed to providing excellent customer service. They replaced the keyboard in my laptop -- a keyboard that wasn't made to be replaced -- and got my laptop up and running again like new. When I had a minor issue with it a month later, I called them up and the owner took care of it himself. First-rate people. I highly recommend them.

Ally K

Our work computer died right before my weekly back up. We had to purchase a new computer. ItNeedsHelp was able to recover all of my work from the previous week and restore it onto our new computer, plus they helped reinstall programs for printers, etc. They did it fast. I could not be more pleased or thankful. Great job guys!

Tyler DeSchryver

I went here because I saw the 5 star rating on Google. Now I understand why. These people really knew their stuff, helped me understand the problem, and supplied the parts needed to make the fix as fast as possible. I was most suprised by the final price, which was half as much as I'd seen in the past at other places, who did half the work, and took twice the time. 5 stars from me.

Michelle Miller

Always helpful, friendly and reasonable, too!

Trevor Marin

Great service. Very helpful and inexpensive for the service you receive! 10/10 (or 5 stars..)

Mary Anne Wampler

Theres's a lot of good reasons we've used them for years!

Jennifer Boyer

Absolutely fantastic service from top to bottom! The customer service was exemplary, the work performed on my computer was perfect, and their prices were extremely fair. Thanks, all, for helping to get me up and running so quickly!

Pat Ecker

This post is long overdue. Been going to this great group of individuals at ItNeedsHelp for almost 2 years. They are always available to help, whether a visit to your home, by telephone, or going to their location. Prices are absolutely reasonable. I would never consider going to another business for my laptop concerns. Thank you Van, Jimmy, Mike, William and Bethany for being so patient with me, as I admit to not being very savvy in technology. I referred my friend to this business and they were very well satisfied. Thank you all again for being my greatest asset in this field.

Victoria Nicodemus

They are wonderful, very helpful and knowledgable

Harish Hariharasubramanian

If you are planning to get your computer fixed in Geek Squad, please change your mind and take yours to these guys. Very reasonable and highly productive. Thumbs up guys. You guys Rock and very satisfied. Very honest. Hard to see nowadays.

Tyler

Best place in the area. Great pricing. Great staff. Fast. No problems what so ever with service.

Erin Dickman

Excellent service and knowledge; quick turnaround time; very personable and helpful

Mary Benford

Always ready to give good advice and they don't talk to you like you're an idiot if you're not a computer geek!! They wont take your money if your computer is too old or too expensive to fix, They are straight up and honest. Their prices are very fair as well.

Dro Torres

These guys are the best, prices were reasonable and fair. Had my computer in a matter of a week and they were helpful in guiding me through the process. It also helps that they aren't far away from where I work. Totally recommend these guys to any of my friends as well as others if they ever need their computer fixed. It's a better deal than Geek Squad and/or Staples, that's for sure.

Raj Gupta

I had a very good experience at this place. Best place in the Frederick area for service. Their rate is very fair as well. Very satisfied and helpful. Always give my advice for this.

Wm. Jordan Dent

I brought them a 10 year old MacBook with a broken keyboard to look at in person, because Mac Business Solutions was closed on Monday. They were very generous with their time and I felt at home. On the spot, they helped me evaluate if the repair would be worth it. They helped me figure out what all my options were. They did not charge any money for their evaluation in person, and offered reasonable prices on other things I may have needed, such as data transfer, system performance testing, or purchase of another unit. In the end, for this particular Apple situation, they referred me to MBS in Frederick because the Apple providers have better access to certain parts. MBS by contrast was much more frank with me.

Minh Gemini

The staffs are so nice and helpful! Dont go to BestBuy when you need something to be fixed, they are liars. Go here, they are more honest

Travis Tate

Very responsive, and doesn't cost an arm and a leg for service.

Michael Smith

I was well taken care of by everyone I talked to here. They gave me thorough reports on the progress of my repair and were very up front with me. No complaints here!