Reviews of Experimax Bethesda (Computer Repair)

Drew Phillips

I had the pleasure of experiencing top notch customer service from Chris and Mike. I purchased my iMac from the previous owner of this location a few years ago. I brought the iMac in to upgrade to a fusion hard drive. After inspecting my machine, Mike realized that the hard drive was never set up properly by the previous owner and offered to correct the mistake for free! His service was quick, I had the computer back and running smoothly in no time. Due to his free service, I no longer needed to upgrade, saving me over $300. This location has my business and I will be back when it's time to purchase a new computer. Thank you!

DJ EASY

Had the pleasure of my DJ laptop receiving liquid graveyard damage to my MacBook! Needed a new laptop IMMEDIATELY and Chris and Mike did just that! Such a nice team of people that genuinely care about the needs of the customer! They were eager to learn about the way files are read in Serato (DJ Program), not only to help me, but to help future clients as well! They made everything easy and once I got the new laptop in my hand, it was literally like nothing happen! Nothing but positive things to say, I’d recommend you purchase or service with Experimac Bethesda!!

pandit wright

Apple sent me looking for a third party to replace a battery in a late 2011 MacBook Pro. Their list didn't have anyone nearby so I went to Google and found Experimax. Truly glad I did! I phoned, they said come on in and less than 2 hours later I had a new battery and answers to all my questions. At a great price. Last, everyone in the shop was super-easy to talk to and able to inspire confidence. Best tech support experience ever.

Les Russell

Experimac team is always very helpful, great service at a reasonable price. Have used Experimac many times over the last several months and will definitely go back for anything Mac related

Travis Woodruff

I rarely write reviews on the stores I visit, but the level of service Mike, Chris and Marcus provide is TOP Notch!! Everyone is very knowledgeable, honest and are not satisfied until you are satisfied. I can not recommend Experimac Bethesda enough! Without a doubt the best buying experience I have had for any devices in a very long time. Keep up the great work!!!

Greg Winton

Excellent service, friendly staff. Knowledgeable and helpful.

A Google User

These folks are great! I had unfortunately spilled a bit of tea on my iMac. They ran diagnostics, replaced the logic board and got me up and running again. Way nicer than dealing with Apple. Not only did they fix my computer, but they also got an iPad and an iPhone operational for me.....for free! I am at a loss when it comes to technology and was super grateful for their kindness in walking me through all I needed. After my experience at Experimax I would never go anywhere else for help with an Apple product. They're the best!

Bob Holtzman

People are great to work with competent and their prices are very competitive. Highly recommended.

Allan Coukell

While dealing directly with Apple ranges from inconvenient to infuriating, these guys are amazing. They spent a ton of time on my Macbook diagnosing the problem extremely thoroughly, finding a well-hidden recall notice from Apple and then dealing with those pirates from Cupertino on my behalf. In short, they did a ton of work and charged me a minimal amount. And they were always a complete pleasure to deal with.

mysha johnson

Always a great experience when I make a trip here. The customer service is A1 too.

Varun Kohli

Excellent service

Jerry Cave

I traveled 1,000 miles to save over $1,000 on several Computers with great service. Great place to buy a Mac or maybe two!

Omelette aux Truffes

Very skilled and welcoming staff. Highly recommended!

Domenico Polloni

Absolutely fantastic service, very friendly, competent and all in all quite affordable.

Nav P

Great experience with Experimac. You always hope to find someone honest, fair and skilled to deal with service /product issues. But you can never be sure. The guys at Experimac were professional, competent and took a fair amount of time explaining what options were available to me instead of trying to sell me what was most convenient/profitable for them. This will be our family's go-to-place for all things Apple from now on. Wonderful service.

Jed Meline

Always, very knowledgable and conscientious service - which is particularly appreciated when the customer (e.g., me) is not well informed.

Tom O'Neil

I walked my phone over to them during the lunch hour to get a new iphone battery. They said it would take an hour but I offered to pick it up after work. It was finished as expected and things were great. They have a tempting selection of used iMacs (and other Apple items) laid out and the staff is knowledgeable.

Putney Swope

Problem misdiagnosed elsewhere. Problem repaired very quickly & professionally here.

Onders Mark LLC

This team deserves five stars and then some. Their attention to customer service and to the hardware they sell is what got me to buy. From my first time talking to them about my requirements for a new machine, they were there patiently evaluating my needs and making proper recommendations. If you need to get a great Mac (whether that be a Mac Air, MBP, or any other Mac) they are there. The prices are VERY competitive, and though they may charge a bit more than online stores, you have a brick and mortar right in Bethesda to address your questions, service your machine, and stand behind their word when it comes to what they provide, plus they offer great warranty. I will gladly pay a little bit more to these guys, than go through an online source just because I know who I am buying from, and I can say I trust their understanding and knowledge of the technology. And to boot, it’s a family run business, this father and son duo go above and beyond to make sure all your questions are answered and all your Mac needs are met. Case in point, the father stuck around one night when I was coming in to buy the machine, and even after an hour of me going back and forth between two machines (an hour after the store closed) he still helped me out and had a great attitude while doing so. Walking distance from Redline. Lastly, I have also checked out other stores in the area for what I needed and I can tell you with certainty that these guys are light years ahead in how much care and focus they put on you and what equipment they offer to you, the customer. Purchased - MacBook Pro.

Katherine Aguirre

They made getting my phone fixed easy!

Alissa Mickelson

They are the best. They fixed my computer at a more reasonable rate than the Apple store, and were incredibly knowledgeable and communicative throughout the entire process. Also have been back to buy refurbished ipads and they were willing to match a price I saw at another store. Great service and great work.

Dan O'Connor

I went to Experimac to get a replacement battery for my iPhone. The staff was professional and knowledgeable in handling the issues with my phone. They ran diagnostics on the phone to ensure that there were no other issues that were causing my battery to drain before installing a replacement. Experimac’s technicians were prompt in replacing the battery in my phone and the price of the replacement was very reasonable. My phone now has a much improved performance with the new battery. All in all, excellent service!

Jordan S

Great customer service and Mike who works there was very knowledgeable and helped me choose a product that best fit my needs . Prices were fair and I would recommend to anyone . Will be returning

Octavius Octavia

They gave me best advice for upgrading my 2011 Macbook. Incredibly helpful and friendly. Would highly recommend.

Richard Lewis

Unbelievably good service at this Apple repair and certified used computer store. Each employee is knowledgeable and helpful and Chris, the owner, goes way out of his way to assure that customers receive the help and equipment they need. In our case we were looking for a preowned Apple with specific capacity for a musician and writer. In addition, it was to be sent to Paris. Chris dealt with all of the questions our friend had with such patience and HE OFFERED TO PACK THE COMPUTER AND TAKE IT TO FEDEX FOR US!!! There was no extra service fee, just the shipping costs. We are so grateful for his conscientious care.

Lisa Steren

Had an number of laptops and a desktop to trade in. Chris was friendly, professional and knowledgeable. Helped us recycle the old units with confidence that the data was wiped securely. Great experience!

Mike McNamara

Chris and his team at Experimac on Fairmont Ave in Bethesda have been downright awesome. They have dealt with numerous issues, upgraded our equipment including an iMac 27 and two MacBook Pros to like brand new performance. I highly recommend them.

Jennie Wentzel

Friendly, knowledgeable team that provides high-quality repairs AND really nice deals on computers and phones.

Hudson Bloom

The best customer service in Bethesda.

Artem Koker

Nicest people ever and just the best deal of all time!!!

Cary Shiao

Truly above and beyond level of service provided by Mike and Chris. Highly responsive and attentive on my iPhone repair. Recommend over other options in the area.

Stephanie Smith

I recently brought my Macbook Pro to Experimac to diagnose a problem I was having with the display. The laptop was hooked up to a computer screen to see if the display worked on another screen, which it did. I was told the problem could be one of two things, and was told the approximate costs of each fix. I let them proceed, and they found in opening the laptop that the batteries had expanded, thereby cracking the screen. I chose to get the screen replaced. It took close to a week for the new screen to come in, but I'm very happy with the result. Everyone was very helpful at Experimac. Thanks for a great consumer experience!

Joan Maher

I continue to have excellent support from Mike, Marcus & Chris. They are so professional but relaxed with their style. Their prices are very fair. Please bring more professionals like these to Bethesda. Thank you.

Rello _Dmv

Fixed my laptop and did a great job all around

R Stanton

I purchased a used MacBook Pro from Experimac Bethesda after a friend recommended them. Because Apple is still tweeking their product lines and nothing at the Mac Store was quite right, I went to Experimac where I was able to try a number of different models and find one that was just what I wanted at a good savings (from the cost of new). The staff are all friendly and very helpful, especially Chris. The after sales service is outstanding, as they have helped me with several minor issues I've had with trying to get my settings right, etc. I've had a great experience at Experimac. It's definitely worth checking out their offerings and talking to them.

A G

Anything Apple! Excellent service, very detailed in explaining products and service. I will always be a customer.

Mike Casison

I've never bothered to leave a review for a business before but felt compelled to do so after my experience at the Bethesda Experimac. I was looking for a place that would install a solid state drive in my iMac. I spoke to Chris and he was so knowledgeable and friendly, that I decided that Experimac was where I would bring it. I'm glad I did. Mike, Chris, and Marcus were awesome! Mike in particular was really stellar, answering all my questions and making sure that I was satisfied with the service. My iMac is humming now and I owe it all to this caring, professional, and passionate staff. I plan on going back as they also have a nice selection of refurbished Apple products. Thanks guys!

Faisal Afzal

Walked in today, 2/20, with a broken iPhone 6 screen. Quoted $189 + tax. When asked if this was a bit expensive, I was told it is because it is an iPhone 6 and that I could save some money by going to a stall/vendor, who would not put genuine apple parts. Walked into Bethesda Apple Store. I was quoted for $129+tax and an estimate of 1.5hrs to pick it up. I went with Apple and yes, they did use Apple genuine parts ;) Still trying to figure out why they wanted to charge $189.. I would not go back. Updated as of 3/5 - see attached snapshot. All of a sudden a 5 star review from Jennie Wentzel for all of your locations (wow, Jennie has travelled to all of your locations - 20 or so and each one to be excellent!!!) to improve your ratings is looking shady too. A coincident it is out at the same time you guys replied. More reasons to stay away from your business.

Dylan Wong

Came here because my computer wouldn't turn on. Chris and co are extremely polite and visiting feels like a relief from most urban experiences, let alone the Apple Store. Fixed my problem and only charged me the diagnostic and even fixed a broken key for me. Definitely come here for any Apple repairs or trade-ins! thanks

Gay Gill

After returning the screen protector that came with my Android Samsung I researched many different many screen protectors for S8 and ended up totally frustrated. Jan 2, I called the new Experimac location in Bethesda; re liquid glass protectors; drove over and within the hour I was happily on my way with one applied to my Galaxy S8. Best customer service and excellent work ethic. Hoping they expand to include Android products.

jonmckz

Literally was about to get rid of my 2010 MacBook but I'm glad I didn't because this team saved it by helping out with the hard drive. They were very punctual with keeping me up to date with the repair and I really appreciated that.

Angela Daniels

Thank you! my Experience at Experimax was superior.

John Sikking

This is a great find! They kept me informed every step of the way with timely status updates, etc. The team was knowledge and pampered me. They even took my iPhone (smashed screen and home button) to the Apple store to wait in line for a fix - as the phone was run over it was more than just a basic screen replacement, which they can perform in-house. Again, nothing but good things to say about this business. They are my go to spot for all things Mac.

Nancy Roth

I brought in an iPhone that was not performing up to par, not knowing if I should fix it or buy another. The extremely knowledgeable team at Experimac Bethesda performed a diagnosis of the phone's function that helped me decide that replacing the phone would be the more economic choice. Experimac is also a great place to get Apple products repaired, because they have sophisticated diagnostic tools to find and fix the problems. Finally, for me Experimac is a better environment to make important purchasing decisions (products are reconditioned, which I don't mind) than the Apple Store, which is such a noisy, chaotic, stress-inducing environment. They also give a YEARLONG warranty on anything you buy from them. Highly recommend.

Emily Pardue

Marcus and the group in Bethesda have been receptive, responsive, continue to check on my MAC needs.

Reuben Musgrave

These guys are great! I've taken my iPhone in for service twice, and both times they solved my problem for a very reasonable charge. They tell you in advance what the possible problems are, and what the likely cost will be for each level f repair. They'll also tell you if you're better off replacing the unit than repairing it. Excellent service, friendly staff. Highly recommended!

Frank Ojeda

Needed help in a pinch on a small part for an old iPhone. Really appreciate their customer service. They were happy to assist even though it wasn't a money making service for them. Because of this assistance now I'm familiar with the team there, the services and products that they sell, including refurbed iPhones. Will definitely be going back when shopping for refurbed Apple products and any services.

Kay Wolman

Friendly and fast service. Knowledgeable and prices were very reasonable. Nice to have a Mac shop back in Bethesda.