Reviews of Apple Montgomery Mall (Computer Repair)

Victor Beltran

Customer: hello, I want to buy Apple "Genius": you have to check in and wait for 30 min. Worse customer experience!

Sippin Wid Sharlele

Please read... a few months back I took my phone here because my iPhone no longer would charge I was waiting from 4:30-6:00... terrible but when I finally sat down with a technician he told me my phone couldn’t be fixed and I needed to buy a whole new phone... so I left sad because I don’t have any money to buy a new phone. I ended up going to a repair place around the corner he fixed my phone for 80 dollars!! Which was amazing and my phone is still able to charge to this day! Don’t listen to these people some of them will lie to you so you can spend money: the least they could do was tell me that they can’t fix it but that someone else could instead of lying

alankar kumar

I have came to change by Battery

Anand

Worst customer service. Asked a rep for help he said he was repairs and pickups and can’t service me and guess what he turn around and serves two “white” girls. When I confronted him he got all upset. Tim Cook I hope you read.

Marcus Brown

Very busy apple store with a mixture of novice and very knowledgable techs. Have been there several times to get my iphone screen fixed. The service was good except that waiting to get attended started to be somewhat annoying. Would definitely use this store but set an appointment prior

vincent guerrieri

Too busy to be sufficiently helpful to those of us who don't already know what we want.

Matthew Hernandez

Closing Sales are not that Great :(

What N

This has to be the worst apple store i have ever been. Customer Service is absolutely horrible and demeaning. They will literally cut your phone call, yes, the apple workers will cut your phone call when they feel like it. I called and the "Specialist" which by the way i dont even know how she got that job she probably worked at mcdonals before, she cut my call two times, and when i called back to complain about her, she was the one that answered! This is just pure comedy! save yourself sometime and do everything online!

Daniel Rogers

Great Mall...very lively.

C B

Friendly staff.

cyrille gourmanon

Wait for a bit more than 10 min to get wireless headphones, no staff available for me. It was so frustrating and ask one of the sale assistance, and she did not care about me waiting. I have left the store.... surprising that this attitude could be seen in an Apple Store!!!

Laureen Adam

Really fantastic service. My daughter and i were looked after so well that we ended up buying more than we wanted!

Dereje Fentahun

Great place

Elias Delcid

The employees are rude when they see Spanish costumers they are not helping them, I was waiting more than 30m they keep saying someone will come to help and they were not busy

Erin Choi

I'm a fan of Apple products but I've had mostly bad experiences with this particular store. The technicians are generally nice and respectful; however, the store manager, Michael, is condescending and rude. He did not make me feel like a valued customer nor did he make me feel the want to ever return to that store.

Scott Campbell

This store was not adequately staffed to handle the volume of customers within a reasonable amount of time. I stopped in to purchase a product available on the Apple Store website, but didn't see it on display. After waiting 20 minutes, I asked a salesperson whether they even sold the item in this store. He wasn't familiar with the product, but couldn't find it in the list. I'll check the Tyson's Corner store this week and see if I can purchase it there. Edit: Purchased the item the following day at the Tyson's store without any problems.

Fanny Li

I bought a 8 plus, but should said it was Terrible service .and I will not choose this store for my future purchase. I brought my brother to get his new phone, and his was thinking between the 7 plus or 8 plus. There was not busy at all , 3 associates standing in the front, maybe doing the sigh up, the other four were in the back of the store. They tried to ignore the customers , and I came up to speak one of the lady in the front, after questioning about the price of 7 plus or 8 plus, she stopped me and said I was registered, then someone would come to me to help me out, after 30 mins waiting, I came to the lady again to ask for help, since they were doing nothing during my waiting, and was told the same " someone will come in helping you out", fine .,,still looking my brother wants, about 20 mins, one associate came from the back, but not going to me, was going the front door to ask the man who just came in if he needs any help. I was really in good mood, I came to the ladies who said that I was registered, and asked her why the gentlemen came after me , without registering, but was helped in front of me... " we are taking care of different zone", she said. What a **** zone? My face really showed that I was mad, suddenly a Girl coming , first question. It was if I was already know what I wanted, very rude and inpatient, so will she ignored me if I still asking questions. Fine, my brother was visiting me, and we didn't want this broke our trip. We just bought the 8 plus , and didn't have a bag until we asked for .

Alex Amaya

My very first visit to Apple Montgomery Mall was very disappointing! I go there to have my iPhone repaired I check in they tell me take a seat some one will be with you shortly. I wait 2.5 hours just to drop off my phone to get a recall done. Once I was helped they tell me it be about 7-10 days for the repair and they would contact me once everything is complete. Second visit I come to pick up my so called repaired phone instead I was given not only the wrong phone but a fraudulent phone. I had to wait another 3.0 hours until they figured out where my phone was. I was given a loaner phone and was told they would call me tomorrow once they had my phone back. I then waited two days didn’t receive a call. I called on Saturday morning a apple rep said that there still waiting to hear from there tech support. One hour later they call back and tell me my phone is ready. I drive about 45 minutes to go pick up my phone and apple couldn’t activate my iPhone apple rep tells me I been doing this all morning all the others have activated fine. Contact your phone carrier they will connect for you. Whatttttt I was very disappointed with the whole situation having to come three times each time waiting more then 2 hours also try to give me the wrong phone and then tell me they can’t activate my phone. That’s not customer service!!

Tracy Mccarthy

I could have used a map :) , not a place I frequent.

Carl Lutzow

I’ve never seen customer service so dysfunctional and arrogant at the same time. These guys made Apple look so bad.

Stacey Gabrielle Corominas

I came into the store and didn’t really feel that some of the associates wanted to help or weren’t very friendly. When I walked in I guess they were busy but even when I asked for help, the person didn’t seem to be very friendly.The man who was sent to help me w my phone was actually very nice.But I was prepared to wait there awhile to wait for my phone to back up which I bought extra storage for and know more should have transferred. I could have sworn by back up said it was 30 some min to go but for some reason one of the associates figured it was done and instructed me to erase my phone and sent me on my way saying my photos might show up later. But 4 days later only 645 photos transferred which I know I had more than enough space for more of my photos to transfer. So now I’ve lost a large amount of my photos and videos. I think she may have made a mistake and sent me on my way too soon. I did not appreciate being rushed like that and I didn’t even know what was going on. Lack of information w these people and lack of communication. Don’t go to this location, people are not very helpful.

Raymond Drake

I went to get a battery replaced and had to leave after sitting for 20 minutes beyond my scheduled appointment time with no assistance. This should really just involve dropping off your phone - obviously not enough staff to handle the level of traffic during lunch on a weekday - or the common sense to just take my phone and give me a time to come back for pickup at the outset.

Jory Lee

Good size display space, a lot of people so waiting time may be long. My husband has a bad customer experience in here year ago, but I think now they get a bit batter.

Altoria May

The staff here are fabulous! They stay busy. On the second floor near the food court. They offer classes and techs are readily available to assist!

Brenda B

Went to pick up an online order and it was hard to get someone to help or even acknowledge me. There were staff members that were available to help and walking around but just didn't even make eye contact and seem as if they were avoiding customers rather than trying to help, I had to go stand next to someone who was helping another person and wait for him to be done so I could ask for help.

Pablo Alvarado

Really poor customer service all the representers looks stressful and not willing to help you at all I came today at the Apple store and the first person greet you wasn’t unable to find my name in the scheduled appointment I had to call the manager and he was able to find my name I just came today to replace the battery on my slow iPhone 6s Plus. Very bad Location I do not recommend this location to someone it is with limited time at least you need to be willing to spend the 4hours minimum on any issue even for sales!!

S. Kalugin

Great store huge lines of people every day.

Khan Zeb

Well I went to lots of Apple stores for Apple Watch 4 and no one had it in stock. But this store. I was in and out in no time. Like within 5 minutes I was out with my new Apple Watch. And that on weekend. When the store was packed with people. I love the service they provide there and the way they designed the store is extra ordinary. I loved it. It amazing. Ask them as many questions as you want and they will answer. The staff was so knowledgeable and nice. Not like the one on Bethesda. They are rude. That’s why I came here. So people next time you want to go to Apple and you are in Bethesda area. I will recommend the store in Montgomery Mall. Don’t waste your time going to the one in Bethesda. They are rude and mean people works there. The manager was rude too. Was some indian dude I guess but he was so rude.

Kenneth Lamm

The "Wizards" were truly helpful and resolved my iPad issue at no charge.

Richard Zhao

I went in for a scheduled appointment at the genius bar and checked in with this guy at the front. Then I waited for half an hour and found out that the guy who checked me in didn't actually check me in. When I confronted him about it he didn't acknowledge it and just shrugged me off. Pretty awful service. Waste of time. Definitely not gonna buy anymore Apple.

Vaishali Sampat

Most horrible store you can go to. They don’t take appointments and walk ins are full so you’re stuck with no service. Drove an hour to get my computer serviced as I needed it urgently for work and the Manager was plain rude. So disappointed.

Cookies and Caramel

Really great customer service. They were nice and worked as fast as they could. With it being the holiday season, customers can be difficult, but I noticed everyone keeping a great attitude.

Guido Müller

Worst place ever. Bad customer service. Destroyed my phone. Crowded. Long waiting time

Meg Gargulinski

Great experience. Made an appointment day of online - on a holiday. expected to wait a long time to get a shattered screen replaced. We went in 2 hours earlier and they put us on the wait list. We were back in there within 20 minutes, the guy gave us phenomenal service and good recommendations, and the phones repair was done in under an hour. All in - we were at the mall for under 2 hours. Amazing! Go Apple store!

Priya Pandey

A very dysfunctional customer service. While calling this location I sat on the phone for 15 minutes unable to get a hold of anyone. it was mid afternoon on a weekday..they were not busy at all. I was able to get a hold of someone from apple services support and they also called the location with the same issue and basically told me that if I do not get a response from the store etc then to call or email him back and that as a senior he would escalate the issue and take necessary action. I don't know if it's pure laziness or what, but for a brand that's being sued for deviation and sneaky in making more money tactic by fooling people, you would think an alert would go to customer service to help preserve the brand

Robin Balram

Love this place, a little crowded but fun place

Lyndee Sklute

This store is the absolute worst. If I could do no stars I would. I hate going in there, however I always end up having to go in because of difficulties with my Apple products. The manager there is a lunatic and so many other words that I will not name. She said that all my issues are normal, my issue was that battery lasted a tiny amount of time, that’s NOT normal. I was there for 3 hours meanwhile, I was going in there to buy a new phone and upgrade it. They were being so obnoxious I ca not explain. It was my 3rd phone and I was still having issues and they couldn’t find the issues in the computer. It was ridiculous. DO NOT GO THERE. IT IS ON MY BLACKLIST of stores.

Mary McCall

Customer service is good.

Subhash Dhawan

I found Jessica absolutely genius, quite knowledgeable, highly friendly and very helpful. She answered all my questions and also educated me on some of the most complex issues that I previously knew nothing about. I was highly impressed by her unmatched skills.

Tafari Boozer

Awesome store!

Rick D

Wait time way too long. Over an hour to replace iPod.

Louis Park

Typical Apple store. Place is always crammed with kids playing with iPhones/iPads. Sometimes it's difficult to get anyone to help you or even buy anything. I'd say 75% of the people that come in here do so just to play with all the items.

lin gao

Nothing is good

rafi ofri

I’m receive the bed service ever the technician delete all my email and password and them answer wash this is not our problem

Mohammad Justanieah

Customer service is the worst in this location

Peter Lee

Julie from the business dept is one of the best at Apple!

Lo Shi

A big Thanksgiving Thanks to Link(?) for so kindly and promptly helping me to replace a lost power charger cord, for an older computer. His attention to detail and willingness to assist were much appreciated

Rabia Endris

Nice place

Amith Hulikal Narayan

Good store

Jordan Uehara

Helpful and quick. Was able to do a in-store pick up and even open up the iPad to ensure it was working with the specific app.

Marina Мikheeva

Great service

Amir Payam

More than an hour waitnig time, and that is not even weekend or Friday afternoon, it is Monday! Customer service not exist here. They just look “cool and smart”, and that is about it, do not expect anything else here!

Jessica Long

I don't apple anything...not since my ipod video back in the day... I was there against my will for my son, because they never learn. Anyway It was exactly as expected.

Chak Beh

Went with my friend to have his iphone 6plus battery replaced, Waited almost 4 hours, paid and got his phone back. After a week, battery issue was not corrected, called and was told to bring back in for a diagnostic check. Returned back to the store, after the check, was told that the battery cannot be replaced as the phone was supposed to be replaced as there was an issue with the battery replacement and since he got back his old phone instead of the new as Apple record shows, they will have to get upper management direction as to how to proceed from there. Was not happy and complained to the 'store manager', indicating that it is very BAD business practice to charge for a service that they did not perform, tricky monkey business. Later that day, was called back to pick up a new phone. Wrote to headquarters about our experience and got back that they will look into it. Consumers beware, are you sure you got your iphone battery replaced as they claimed they did? Huge disappointment for diehard Apple fan.

Emma-Lea Jacklin Warsaw

Apple is polished dirt. No I dont want a cheese grater that hums and a computer stand that's more than my rent, thank you very much. I could get a whole lot of very good cheese graters that arent electric for the price of an apple one. Shm. Also apple can buzz off with the whole anti-right to repair.

Dennis Idnay

Very organized service

mi kim

Don’t waste your time here. Try to get new phone here for my birthday but just had bad experiences. I decided to go to other Apple store to get it.....

Kehinde Joda

Home of varieties

nurlan qasimov

Hundred of associates running around , but wait time is horrible. Sometimes I think it is game or strategy of Apple , to have crowd in the store and hypnotize people to come in and to do some purchase

Brooke Carruthers

Came in to the store already knowing what I wanted to purchase. Went up to two employees who weren’t helping customers and asked for assistance. They told me I needed to wait so I waited for about an hour just to make a five minute purchase on a MacBook. Meanwhile many employees seemed to be slacking off and when I was finally assisted the employee wasn’t helpful at all and told me nothing about the warranty. Just swiped my card and that was it. I would think you would want to treat your customers a bit better especially after making a decent priced purchase. And the fact that I’m not the only who feels this way shows your employees are highly incompetent.

Virginie Tankeu

Plan ahead! They are always rude and busy they are not willing to help you I went to the store and purchase an Iphone XS Max and they didn't tell me I have to buy apple care or not after 60 days I realized I need to have apple care but they refuse to sell me apple care because of the time is past and they were upset and rude like always telling me I can't purchase a apple care.

Jordan Walker

Get more staff, wait is just insane. Need to take a full day off work for any apple issue

Mel Blank

Very unfriendly and uneducated staff working the floor at this Apple store. The lady who talked to me knew nothing about mac laptops and answered all my questions with a sassy, "I dont know" ...lost my business there. Immediately went to the store best buy after and found the same 15" macbook pro laptop for $300 less so I purchased it there.

Oluchi Okidegbe

Great service

Harris Baloch

Great location, great atmosphere. The IT people are outstanding and actually help out. If you need to buy an iPhone or need one fixed look no further.

Ted Graham

Long lines and when it's busy, you can see some of the staff slacking off. Don't get me wrong, I love apple products BUT I really hate the wait and the service!!! They can't seem to meet supply and demand.

Matthew Nashed

Unprofessional people. Cursing with coworkers, don't really care for you as a customer. Won't buy anymore products from there.

dan epi

Always overcrowded, average waiting time for service 30-45 minutes.

Olori Olusola AdedoyinAlao

Good and well organized services

Khadijeh Vahdat

Worse location!!!! I’ve been there 4 times now to replace my battery. The first time they said that they were too busy to even schedule an appointment and for me to go on a week day! The second time (on a week day) they said that they were too busy to change the battery, but scheduled an appointment and said to come back at 7:40 on a Thursday. I got there at 6:20 and wanted to just drop off my phone, but they sent me back saying that I had to go at my appointment time exact. I came back at the exact time and they had me wait an additional 20 minutes. Finally someone came to help and said that they were too busy to change my battery at the time and to go back the next day!!!!!

Mariah Caldwell

This place can be a complete mad house. If you need a basic repair like a crack in your screen display issue or sound, your better off going to one of the cell phone kiosks in the mall. Or go there first. Not only will they be cheaper but they will help you out faster. Expect to wait at the apple store, even if you have an appointment. I've gone there more than I can count and it takes a lot out of me. I won't go again. I love my iphone and my ipad but I just can't do it!

Marivic Tecson

Always busy. A lot of people just go to charge their phone.

Tamir Orbach

Overall, excellent customer service, and usually less busy than other Apple stores. Would get 5 stars if their systems were not completelt down all day with no manual override on two occasions now.

Dr. Morteza Delroba

Went there to replace my headphone , took less than 10 min , bz , but they have classes for all kind of ppl . Kids too . Overall satisfied. Nice and professional.

Edward Seka

Waited for over 45 mins for an appointment I set up 2 days before. Gave up and left

Lisa Fuller

I had an appointment with the Genius Bar, but they couldn’t find my name on the list. I had to show them my confirmation email and then suddenly they found me. My MacBook Pro was just 6 months old, but I was told it would have to be repaired rather than replaced, absolutely, no option. Then I received a call from Apple Care that I was getting a new computer. Right now I’ve been on hold with the store trying to let them know that my husband, rather than me, will be picking up the computer. I’ve waited 10 minutes, so far. Very disappointing. Not like the Apple from years ago.

Sisilo Sikhakhane

Waited long for assistance. I just wanted to purchase and leave, not wait 30+ min.

Luc

What a terrible experience. I came here to trade in my old MacBook And get a new one. When I arrived the customer service representative told me that they do not except trade-ins and then I would have to go do it online after purchasing my computer. I try to do this online and realized I could only Get a gift card, and not a credit toward my purchase, since the purchase is already made. I called customer service who referred me back to the store. I called the store and was told it was nothing to be done and that I would have to just come in return the product and try my purchase again. I went to this process a second time with similar difficulty. Eventually I ended up buy a computer I know I would return, thenI returned it and purchased ANOTHER ONE just to have something to work on, and then returned it a third time, and purchased my final device, once the trade in correction was processed. All because management can't think outside of the box and correct a problem caused by their own employees lack of knowledge, training, or both. The actual trade in value of the computer was decreased by over half once it arrived at the facility; a process that I was quoted would take 10 days, but actually took 1.5 months. Next stop: the Microsoft store. Clearly, they're working a bit harder to keep their customers these days.

day y

I had an appointment at the "Genius" bar which was a waste of time. The person helping me barely took an interest in my issue and sent me off with incorrect information. If he had been at all interested he would have very easily discovered what he was suggesting wouldn't work. I'm going to the Bethesda store this time and hopefully will get lucky enough to have someone help me that knows what they're doing.

Its C.R.S

Great service!

Cindy Mendez

Completely wasted my time coming in for help. The guy helping was not helpful at all. I was not sure how to access my devices and he was not able to guide me on how to disconnect the devices. I waited 45 minutes for help and finally got help close to 9pm but by then the guy was in a hurry for me to leave. Did not vet my problem fixed and wasted my time.

fanuel deressa

I’ve never been in a store with such a disrespectful customer service the manager was obnoxious they do not explain to you what you’re supposed to do I was there I waited in line then they called me and then they tell me to go in line and I said why are you doing that they couldn’t explain this is really really if I didn’t have an iPhone X I would not be going back to Apple you guys have a lousy lousy service now I’m looking for one that’s not in Bethesda hopefully I’ll find one

Jennifer Yen

Terrible service, you always see several apple uniform staff walking around looking for next customer to serve and keep asking are youxxx me. Or Mrs. and average time in apple store is more than two hours and when I have problem with my phone under warranty and they just gave me a refurbish phone when u just purchase my phone for less than 4 months, I have to call apple support more than 10 times in a year and back to the store more than 12 times a year in two locations and still have problem with my phone, can’t you guy just give me a good product at the first times

Emily Mathae

If you go on a weeknight after work, you can actually be helped. The staff were very helpful and did their best to serve several customers at once.

Yosef Bekele

Terrible customer service will never use them again

Krystina Hess

Horrible customer service. Was quoted a wait time of 1 hour and 15 minutes for a Genius Bar appointment. After 1 hour and 45 minutes I went in to see how much longer and was told it would be another hour and a half. When someone finally speaks to me I am told that I cannot get a new charging case for my AirPods because I need to serial number from the old case. I lost the case... hence why I needed a new one. Everyone was incredibly rude and dismissive there.

Jehneh N.

This isn't a rating for the store, although it does deserve a 5 star as well. But his rating goes out to the tech, Nancy who helped me out today. I was 5 minutes early for my Genius Bar appointment, they asked me to sit for a bit, and then directed me to Nancy. My MBP's keyboard and trackpad wasn't working. She was able to fix it in a jiffy! I'm glad I took it in today because I have several papers due for my classes soon. If it weren't for Nancy, I would've had to make excuses. So thanks so much Nancy! You're my life saver :)

I Kiri

Well my first experience was ok I walk up to an employee told him I wanted to purchase a phone he wrote the information down and said ok stand by the phones. I was there for a 1:00 ok cool another employee walk up to me and helped ok got my phone in 5:00 at least or less! My day to day phone had issues so I made an appointment so we will see what happens I might just go to someone that’s cheaper before I go back to this store for a repair. Reading these reviews about repair and long waits I’m not taking any chances.

Iskandar Jalilov

Quick Transaction but it takes longer to find an apple employee

Ray Orr

Very Professional yet due too Seemingly high demand for their Service, it's best too take off at least half of your day for issues to be a success. Long waiting time. Long Lines. Small space occupied by Apple Store

Isadora Kaufman

Great customer service. And fast and efficient workers. That are very helpful.

Zachary Doyle

Got a HDD for use backing up my dad's old MacBook Air with no hassle.

James Maff

Costs too much

E.M. Burgess

Awesome people! Very helpful!

Amelia Sample

Came with an appointment to get my iPhone battery replaced. After checking in with an associate, I sat for about 10 minutes before I was taken to the Genius bar. I gave them my phone for repair, was given a ticket and told to return in an hour for my phone. When I came back, they had not finished repairing my phone and I waited about 20 minutes longer than they had anticipated, likely due to the holiday rush. After getting my phone back and paying for the repair, it works great, however take note that when you receive your phone, the battery will be almost dead, so bring your charger! Since this location is in a mall, it will likely take longer than you anticipate for some repairs to be made.

Emily Halstead

Fast and efficient

Xavier B

Like all Apple stores, white and neat. We when there on a weekend evening to replace an iPhone battery. It took them two hours, even if previous appointment, too long on my opinion for a ~$40 service...

nick schmitt

Horrible staff and I'm seeing from the other reviews I'm not alone on that. Of all the Apple stores I've been to, this one has the worst customer service. Don't waste your time here, even if you're coming down from 270. Just head over to the one on Bethesda Row. Unless you just need to pick up something and not need any help from them. Management needs to step up and fix their customer service problem.

Boris Wessely

Fifth visit for iphone7 less than 2 years old. The continued failures are ridiculous. My daughter's phone... One and done, thanks for nothing Tim!

David Dibert

I received "Sugar Coated Customer Support" today. The Customer Experience in at least this Apple store is not at all what Apple wants to be known for. Scenario: A walk-in hardware repair. It is an obvious physical trackpad hardware problem that takes no expertise to understand and makes my Mac very difficult to use. My options (during a business day): 1) Wait 3.5 hours for walk-in support 2) Schedule an appointment. Next available slot is in 5 days. There were at least four Apple employees there that were not actively engaged with customers. One or two of them appeared to be assigned to check-in only with iPads and earpieces. At least two others were there wanted to sell things and "help customers". Nobody was authorized to check in my Mac for a repair. The on top of that came the sugar coated customer support. I asked if there were any other options and stated that I was very willing to leave it for repair and come back another day as the Mac is too frustrating to use the way it is. They told me these were the only options, they can't even fit me in for 2 minutes to see the obvious problem. So I said I guess I'll come back in 5 days, making three trips to the store. I was told with a big smile "no problem, I was so happy to help you. Is there anything else I can do for you?" (Gag) This Apple store is more focused on the process than the customer experience! And to give them the benefit of the doubt, I had lunch and when back 45 minutes later and asked if they could fit me in for 2 minutes, and I had a repeat experience with yet another store representative.

Turki Alshehri

It's really a very nice place to shop, eat, walk, watch different people. I went there to Apple store to buy iPhone to my daughter, I found what we wanted, and then stopped by the great food court, we dined there. We like it so much and we plan to come here again.

Bill Fowler

I've had no problems and everyone has been helpful. I've been an Android guy and come back to Apple every now and then. Honestly, I think the bad reviews come with the territory. Apple fans,especially in the Bethesda area are a bunch of untitled weirdos. Take a look around next time. Some strange cats n there

David Platt

Montgomery Mall is an exciting, fun and bustling shopping center where it is very easy to find the store you’re looking for. In my case it was the Apple store Montgomery Mall where I bought an iPad Air 3. The experience at Apple store was immersive and busy and I was booted up and ready to go in an hour. The food court at Montgomery is also great. I look forward to my next trip to the Mall.

Patrick Mitrik

Another fun store that is usually crowded. If you need help then plan to go on off hours during the day time.

Manjula Dissanayake

UPDATE to my previous ONE STAR review below. Since the issue below, one of their managers was able to get me a walk-in appointment. However, there was another issue with their staff not knowing how to effectively transfer my data from an external back up (time machine) to Mac after the reinstallation. I had to bring the machine home and get Apple Support to guide me through it. I would have imagined their in store tech staff would have been able to figure out such a basic trouble-shooting. Anyways, I'm upgrading the rating from 1 to 3 for that one manager who was able to take accountability and provide a solution after so much hassle. ------------------------------------------------------------------------------------- Terrible customer service with ZERO accountability. You give a product to be repaired with two issues. They hand back the product with only one completed, but confirming both were fully completed only to find out they have completely missed their OWN notes on the 2nd issue. Called back to get the 2nd one done by bringing back the machine. Promised/confirmed that I'd be able to bring it anytime without having to schedule an appointment for the inconvenience. But they failed again and now waiting on the phone for an over an hour until they figure their stuff out! How terrible for a reputable company!

not me

This has to be the worst apple store i have ever been.

Lorena Rojas

Many people waiting, don't have the time to wait.

April Lee

i am an Apple user and fan, but when I bough the new Apple MacBook Pro They didn’t tell me the ports had changed. I have used Apple for over 12 years and I went into the store with my broken old MacBook Pro and asked for the latest version and to please explain all the differences, which they told me about the retina and the new finger print print. I was extremely exited... until I realized none of my USB ports would work. Yes of course this is my own dumb fault! I should have asked about the side ports more in depth. For the first time ever in 12 years I feel I was “sold”. Instead of taken care of as a costumer. I hope you understand this review. I used to be loyal to you and Starbucks... now it is just Starbucks. Which is a fantastic company as well.

Minin Miriam

Terrible costumer service, manager Michael, very disrespectful, another manager, a woman, she cannot care less about costumers. Only one employee, Michael Garcia, speaks Spanish, was willing to help. A very bad experience.If you still like Apple, with all its tricks, and misleading adds, DO NOT go to that store it is HORRIBLE!!! I give one start because there is no option of 0 stars

Krishantha Dharmasena

Horrible customer service on the earth, do wast your time , avoid this location . Posting this comment having practice experience,

James Morg

Very helpful staff - Had an issue with my new MacBook Pro and they resolved it quickly and with no issues. The manager, understanding I use my computer for work, made sure to resolve my issue without ANY down time or delay. My experience here is why I switched from the Windows platform! A++

Amine Zerrouki

Store looks nice, well stocked but the customer service is very poor.

bianka rodriguez

I was here today, 08/17/19. I was looking for help to solve a small problem with my phone. (I suddenly turned off while using it and did not turn it on again) I arrived at Apple store and was talked with one of the store workers, explained the problem and she told me that I had to wait 2 hours for a technician or that I could go to another Apple Store and schedule an appointment for 7:10 pm.

TLM Sirmons

Great customer service!

Marian Altman

It would have been nice if you put that you were closed for renovation as soon as someone googled your store. I googled for hours open and drove all the way over there and walked half the mall to get to your store only to see that you were closed for renovation. Coming home I went into your website and there was the message that you are closed -- doesn't help people just wanting to see the hours open and your initial web post says you are open! Can't you put down that you are closed????

Great Choice

Sister got a phone from there,they was fast and friendly.

Fitness Savage

The waits for customer service are outrageously horrible. The management in this store is f$&^$ h&#&@. How come they cant have enough staff on hand?

Mitch Zeissler

It was okay. The staffer that assisted me at the checkout seemed preoccupied and focused on other things.

jeongpil kim

Bad customer service “rude” staffs here not trained well

Sean Gray

This store is awful. No service. Come in to spend thousands of dollars and they can’t even staff it.

Iloveyou Doyoumind

COSTUMER SERVICE WENT TO HELL IN THIS STORE. Never again what happened to good costumer service?

Denis Cvitanovic

Waiting forever to ask a single question.

Mark McDonald

It was an absolute pleasure to make an appointment and visit the store. The employees were very polite and helpful. I was in and out in less than 20 minutes.

Sahil Mariwala

Excellent customer service. Very polite and helpful.

Guo-an Wang

pleasant, plenty of helpers. computers no touch screen.

Huaxin Li

Do not go to this place ! I will rate 0 star if I can. My phone cannot charge, and they kept me waiting for around three hours and then left me no option but to pay $400 for a new iphone. These guys didn't look busy. They just walk around and chat with each other. They call your turn whenever they like. Eventually, they took out a so-called "genius bar" and ran a silly boot-up test on my phone. If your phone cannot power on, they would ask you to pay several hundred for a new one. They didn't even look inside the hardware. These guys are not technicians to repair iphone but salesmen to sell their products. Take your phone to a repair shop and save you hundreds of dollars and time.

Greg Cordelli

This is the worst store I have ever gone to terrible customer service and no concept of time. Feel like wasting your entire day to fix a problem they caused? Perfect just come to this Apple store and all your wishes will come true. Literally goIng back to Samsung because of how terrible this store was

HugoHazeTV

Asked about a case because online it said it was in stock. They didnt even bother to check in storage and only told me if there isnt any case where the case are at, they are sold out. Went to Apple Bethesda and they did amazing! Never shopping again in this location.

Klodian Haka

Nice store, customer service kind of sucks.

Sunny Gogna

Best Apple Store around Gaithersburg, Germantown, Bethesda. Very friendly staff and they helped me with my problems with my apple devices right away.

Kai Wirges

Great looking store first of all. All glass store front, huge screen at the back of the store with a lot of small seats for Today at Apple sessions, and shelves full of Apple Watch bands in all colors and other accessories. Staff are friendly and will help you with any issues you have (sometimes they even play around with remote controlled cars and other things in a corner of store

Roz Silver

Very knowledgeable and helpful

Rachel Larratt

Service can be hit or miss but they always have plenty of products in stock and a very large selection.

Miss DivaDoll

Very good customer service

Jahid Ali

Bought my iPhone X from here, good customer service

Li W

It’s great to visit here on a Tuesday (vs weekends). The first associate I met was rather assumptive and started giving me confusing information; however, the associate who handled my purchase, Matthew, was EXCELLENT: cleared all my questions, helped me activate and set up the new phone in just about 30 min — quite the contrary to the mediocre reviews I’ve read about the staff here. Ask for Matthew, if you are looking for true Apple experience.

Richard Hayman

Bigger and better. Great staff.

Sandra Ross

My children have Apple products/phones. The fact that people have to spend their entire day, in my case several days, in the store is absurd! Either hire workers that don't have to constantly ask each other for help or get better/stronger wifi to assist customers faster. Just when I was thinking of going over to an iPhone, pahahahaha

Evan val

Standing around for 30 minutes with zero help. Asked if someone could help me get a new phone. Was told someone will be with me shortly. Again no one came to help. Walked out with nothing. Absolutely horrible. I see why people just buy from their provider instead.

Melanie Castillo

Went in to see what was wrong with a brand new apple watch and they couldn't figure out what was wrong with it and they wanted me to leave it overnight and pay $200+ dollars just so that they can try to figure out what's wrong with it. I left and went to a fix it store at lakeforest mall the girl charged me $30 to leave it overnight. came to pick it up the next day and it was fixed. Apple really wanted me to pay over $200 just so they could tell me that nothing could be done. yeah ight

Cole McCarren

Was referred here by the Bethesda store (which had excellent customer service, but was about to close, so couldn't help me). Got to this location and their staff member John literally shooed me away as he told me he didn't have time to fix my phone that day. Everyone there was pretty rude, go to Bethesda if you've got the time

SuperHot Products

Extremely rude people working there. There were 3 apple employees talking to each other when I walked up to one of them and asked if there were any appointments available, and the woman looked dead at me and walked away. I asked the other guy that was there, and he told me to go stand in the line... (which was fine...) But it was the way the spoke to me (or lack of) which was completely disrespectful.

A T

Love this store but always packed and hard to get the service

David Lee

Went there with an appointment and after checking in, waited another 30 minutes. When I was finally approached, the rep tried to be chummy but didn’t seem too interested in hearing the problem which I had with my Smart Keyboard for my iPad Pro, which wasn’t working half the time. I told him that i read from many notable tech sites that there was reportedly a warranty program just issued on these particular keyboards as long as it was within 3 years old, and that I wanted to verify if it was true. He talked to his manager for about 30 seconds and he said they didn’t hear about it so i’d have to pay for a replacement at the discounted price of $139. I have a friend in another state who had the same issue and got one replaced no questions asked at the Genius Bar. I went outside the store and contacted Apple support where I found a rep who was helpful and directed me to his manager. She said she heard about this program and would help me out. Boom. Got a new one. Very disappointed with the workers at this store. Made me waste 3 hours and gas for something they could’ve put a little more effort into to find out. Next time i’m driving to another store even if it’s further out.

Juan Montenegro

Excellent customer service!!

Mustafa Sahin

Just bought an iphone 7. The salesperson was deaf and we communicated through a word document on a macbook. I'm a long time apple user and this was easily the best experience I had shopping at an apple store. It was to the point and easy. I was out holding my phone in 10 minutes. I was delighted to see an apple store employing a person with a disability, in a sales position no less. If only I had a way to rate the salesperson, instead, I'm rating the store for a job well done.

MrNiceGuy 33

No seriously I feel sorry for people who don’t have knowledge of being lied to. These people in this store are liars believe it or believe but seriously I went to my appointment to see if my screen can be “fixed” not run diagnostics on my phone the so called “Genius Bar” dude was running all these diagnostics but that’s not what I was there for! I was there for my screen which is giving me problem so he tells me that there’s nothing wrong with my phone obviously. These employees are just there to sell phones and any other products they know nothing about fixing items!

Haisam abdelfadeel

The manager there is supppper rude. We went to fix two phones. One of them they couldn’t fix and the other one the manager told us that “I will not make my team fix anything for you “ all of that because we asked him why they couldn’t fix the first iPhone. That Indian manager after waiting almost 2 hours after we made an appointment and wasting time with his technician. He said he will not fix the other phone. By the way, the first phone we wanted only to change the battery and the other phone that no body looked at because that Indian manager said that he will not let his technician fix anything for us is the sound is bad on it. To be honest I never went to any place that had a rude manager like this manager. Managers should solve the problem or at least talk a little nice. If you want to fix anything in apple my opinion is to never go to this place. The people in the front that help you buy things are nice but if you call a manager, and that Indian manager come to you just know that he won’t solve anything and he will kick you out of the store.

C H

2 hours 45 minutes to get a cracked screen repaired. I remember when Apple was much better than this. Considering how hard it is to get ANY genius bar appointment in the DMV, I have to assume they are just swamped past capacity.

Leo Zhao

Good service and fast process. Well managed

Jody Resnicow

Love this place. Best help everytime! They go over and above.

jasim haider

Had appointment at 5:55 pm and came early around 5:30 pm and wait for them until 6:30 pm and nobody came to solve my problem, very disappointed and poor customer service. I wouldn’t recommend anybody to visit Montgomery mall Apple store.

Vanessa Garces

Worst customer service ever! The workers seemed annoyed when I asked for help and they just kept saying "no I'm helping someone else".. There millions of ways to just acknowledge it and we customers can understand. Apple you should invest more on training your employees better. Terrible!

Sameh Atef

Nice people

Kevin Choi

I think 1 star is too generous rating for this store. I would give them zero star if possible. Terribly rude customer service. The supervisor or manager, whatever they call, is worse. There was a problem when pick up iPhone6 with inconsistent information in their system compared to what AT&T has. The salesperson refused to talk AT&T rep on the phone so my wife was calling AT&T. After hang up, a guy showed up and told my wife to go back to the end of line for another assistance. He said "You stand in the line or you don't get the phone today!" He revealed himself as a supervisor or manager, whatever. My wife was trying to explain what was happening but he said "You were not ready at your turn. I don't want to argue with you, anymore." This is not an acceptable attitude. I am glad to know that I am not the only one who feels the same way. I would drive 10-15 more miles to receive better service.

Rusell beigie

I LOVE APPLE Product and customer service and I have been in so many stores and all they took care of me with any questions or problem with the big smile and nice attitude BUT , HERE IN THE MONTGOMERY MALL , A REDNECK . RUDE AND NON Professional MANAGER , IS GOING TO MAKE CUSTOMERS RUN A WAY FROM APPLE BECAUSE OF HIS Extremely RUDE ATTITUDE ,

Olivia Curry

This place is a nightmare. Every single time I've come here over the last 10 years has been terrible. To begin with, it is always packed. That just sets the stage for things to go wrong. Secondly, there always seems to be either way too little staff or way too many staff. Either the employees are running around pulling their hair out, or there's a ton of them just lingering around playing on their iPads and watching the customers become increasingly angry. My guess is that they have a bunch of employees who are supposed to greet you and point you in a direction, and then they only have a couple staff who can actually help you with a problem. From what I've seen and experienced, they need at least twice as many employees doing the problem solving. It looks like they only have a couple registers; well, they need to get twice as many registers then. It's that bad. I have never seen this place anything but chaotic. The service is expensive as hell for the wait, and I have literally never had any of my issues solved by going to this Apple store. In fact, after my last visit, I just went to a local Mac specialist and had them help me. I live 45 minutes away from the place and so I make an appointment to go in. They have never been running on time and I always end up waiting or having to leave because they have to cancel my appointment after I get there. Lastly, the staff members themselves seem to look down their nose at you. Some of them are nice, don't get me wrong, but I've only met maybe one or two staff members that seemed to actually care about what they were doing. If this was the only problem, I wouldn't care so much. But I think the way this place is run is what causes 90% of the bad customer experience. If there's any way you can avoid going to this store, I'd try that first. It's going to be much less stressful if you call Apple and wait on hold for half an hour, than it will be going into this store and waiting in a crowd for an hour.

Eugenio Salto

Salesman was arrogant. ... like if he was doing us a favour