Reviews of Apple Georgetown (Computer Repair)

trinity mccrimmon

Excellent service in the genius bar. The support team were very helpful and informative.

Sharon Rizzo

Couldn’t talk to tech so problem not solved.

Eric Rajendra

Classic Apple outlet. Very trendy but ok trained staff. What more can one expect from a giant network? Not a place to expect long discourses on IT issues!! I bought my iPhone here. I have no complaints at all. Do your OWN research, then come buy it, and go!!

Byron Cooper

I have lived in Georgetown for 18 years, before this store opened.The staff is polite, helpful and knowledgeable. They have gone out of their way to solve problems. I am impressed that the store has hired employees with disabilities. These employees provide the same excellent service I would expect. Apple is an asset to the community and brings in business to nearby merchants and restaurants.

Jessica Robinson

Like all the other apple stores, they are always packed but they have all the product in stock

Ayofemi Kirby

The staff here is amazing. Kevin at the Genius Bar was a pleasure to hang out with while he helped me. The other guys also kept checking on me and invited me to take one of the Garage Band classes as I waited an hour for my Genius Bar appointment. Really great experience today. One note, this store fills up super fast. So get there before the doors open and don’t move.

Frank Campbell

A good apple store. Some staff nice and friendly, others less so. Got the impression that once i had completed the purchase the friendliness and helpfulness abated which left a bitter aftertaste.

Google Account

Nice employees, just slow service. Battery replacement took almost two hours even with an appointment and no line. I'll be back, simply because this is the closest Apple store to me.

Kirsten L

A very spacious store and the staff are knowledgeable and helpful.

Christofer Tyler Pisinski

The building is very large and tends to be crowded like other Apple stores. It sometimes is hard to find free members of staff to help you. Overall, the environment is nice and they have a lot of products.

Lola Atolani

I love this place! Very helpful staff. I buy all my Apple products here if I have to go in store.

Javier Aguilar

Staff isn’t helpful at all. Very rude.

Sesan Ayeni

Until Apple innovated with their unique shops, most in this business are content with dingy and dreary shops to offer unappealing products. Apple shops are design to project a solid image of modernity where you can be connected to the future. The products on display appear limited adopting a minimalist approach to the arrangement to promote circulation. There are sales and support people who are ever ready to help patrons with whatever issues that they have.

Yohance Campbell

Apple is truly driven by high profits!!!!! Those dubious emotional Keynote stories for electronics and innovation every year are all scams, they value profits far greater than human life. Even while they reported for the year of 2018 total revenue at $265.6 billion to officially announcing in 2019 they are joining the Banking and Financial Service Market with its Apple Credit Card their practice is to still scam its devoted customers. My recent store experience was total scam. I reported in 2018 while under warranty many issues with my laptop, one of which was the battery not lasting long, which they even noted on their records and even on my receipt (see picture), however I discovered at my last Apple Store visit they never replaced the battery at all. Even while they could actual see hard proof through their records that I reported battery issues in 2018 while under warranty there I found myself back the Apple Store for the exact same issue in 2019. However, now they are telling me they can replace the battery, but because I am now out of warranty they are going to charge me $200. • I reported battery issues in 2018 under warranty • Apple chose to not replace battery in 2018 while under warranty • I reported battery issues for a second time in 2019 out of warranty • Apple is now requesting a $200 payment in 2019 to replace the battery while out of warranty Apple is trying to scam me for $200, even though they chose to not replace the battery when I reported it while under warranty. The saddest part about this deplorable situation is I’m only asking for Apple to fix their own product I paid nearly 2K for (see picture). It becomes really appalling when understanding this matter is surrounding a $200 battery (that would cost them maybe $3) with a company who reported $62.9 billion dollars in revenue less than a year from now. Apple success appears to be driven by scams exactly like this one. Push a flawed product only to evade the customers paid warranty is a SCAM!

Lizeth Coreas

The store was full of employees and no one approached me to help, terrible service

Godwin Elaigwu

Cool place to shop apple accessories.

Hernán Alberro

Classical Apple Store. In this case it took me a while to get someone to help me buy a phone, but as always they were really nice.

Diego Andres Sanchez Mora

They dont know how to solve problems inside of the store

Will Rau

Absolutely reprehensible service. After receiving a product that my damaged product was ready for pickup, I waited for 1.5 hours with no explanation as to what was taking so long. In addition, the employees don’t care in the slightest about product quality or service. They will charge you maximum prices for repairs you aren’t responsible for. Ridiculous.

Mr Edwards tv

Store stay crowded. At least that's what I see Everytime I go past there.

Wesson Simmons

Great service and cozy environment.

Bryce Kamenski

Easy to find a place to sit & finish booting my MacBook Air on a WiFi instead of a hotspot.

Doris Latimore Johnson

Onetime visit. They helped visiting friend setup finger scan and answered questions. Usually need appointment, but even though booked up, only waited 10 minutes for assist (3p? Use google to see least busy time of day)

gabie gamboa

Service should be improved. Staff is not helpful and are just chatting with each other. I have been to other Apple Stores and they are very quick to approach. I ended up doing self-checkout on the Apple Store app.

Laura Lubin

Loved my Apple advisor. She was courteous, engaging, and loved her craft. Walked in to spend $800, walked out with $1500 worth of stuff. Isabella-- Ill be back

Herveline Auguste

Great service from friendly, knowledgable Apple personnel. Free charging

Grady McPeak

My God this place was awful. of course it's clean and all that. But I ended up spending two hours on the phone with Verizon customer service because they didn't know how to install a SIM card on the phone I bought, and the employees were pretty much clueless as to how to actually solve any sort of tech problems whatsoever. On top of that, I got a call from Verizon the next day saying that instead of being charged for the iPhone 8 that I bought, they had charged me for 3 iPhone XS Maxes, which I did not buy. I usually don't do reviews online like this, but these guys were SO bad. You'd think that an Apple Store would know how to set up an iPhone.

John Chadwell

Trying to get it to stop showing up on my map by downgrading it.

Eddie Lopez

Nice place, really enjoyed this area. A must visit if you in town.

Abayomi Akinbo

I had an issue with my laptop and took it there. The dude who attended to me (forgot his name) was courteous and professional. He stayed ontop of the issue till it got resolved....for free. Fast service

Kelsey C

Staff needs to be trained.

Alejandra Lugo

I went to see if they could help me trade in my iPhone for another apple product, but they were not able to. They should train the staff a little more before putting them on the floor.

Rohan Bhargava

Nothing special, just another Apple store

Ferreira Pereira

APPLE store, the company that put you on the sky. I love the apple products and I also loved the staff that work there. Their very efficient

Ashraf Khan

Very crowded, mostly tourists. I went for a warranty service of my iPhone and I was told I have to pay because of the water damage. I did not recall any water damage to my phone. I refused as the phone was still under warranty. I was in Tyson Apple the next weekend and they happily services my phone without any cost as the service was covered by warranty. The staff at Tyson was way friendly.

Anna Botoe

They take so long to help and make you go from person to person and don't really give you the help you really need.

dan hoover

I was called Boss by an African American employee ...since I’m not his “boss” why did this Employee refer to me with a term that was used in the “old South” and as a form of servility during Jim Crow? Unless this Employee is calling every customer “Boss” he shouldn’t use it at all. There are words that have no place in today’s society and even less in a professional setting.

Andrew Sharp

everyone was super helpful it's a gorgeous location in Georgetown and I'll go to that hard to get to from public transportation it's totally worth the visit.

Atila Omer

Wow. The customer at the Georgetown location has gone downhill. Is Apple investing resources in training their staff.... apathy reigns supreme. No one seemed to want to assist me with a simple purchase as employees were all conversing amongst themselves and oblivious to me and other customers waiting around for help.

Cristian Quintero

An Apple Store, like any other. You will find Everything in here.

Ram Mohan Reddy

Nice place. But waiting time is high.

Shervonne 상희 Brown

Awesome people work here!

E H

I ordered an item using the Apple Store App. Excellent user interface which allowed to follow the order as it was being processed for pickup. 20 min later, I arrived at the store then 2 min after someone came out to hand me the product. Awesome service.

Manoj Kumar

I got an iPhone XS and with in a week it got damaged(screen broke) when I stumbled and it slipped from my hands. I was so disappointed. It's been only a week since I got that phone. I immediately went to the Apple store and they replaced my phone, no questions asked. I walked out of the store with a brand new iPhone XS. The guys in the store are very friendly and am really happy to write this review for them. I definitely recommend this store in particular for any apple products for people in Georgetown

Holden Rhodes

Good location, staff is helpful and kind! Obviously like any Apple store, there will be a wait and they are probably a little behind, particularly during rush hours. Nonetheless, they do their best to see you as promptly as they can. NOTE: this is the only Apple store in DC proper, so I would strongly recommend avoiding walk ins, particularly during the school year when university is in session.

Marilyn Gould

Good quick service.

Marcia Carey

The service was excellent from the time I entered the store. I was treated as though we have known each other for years. Please award all of them. Working with the public is a very hard job.

Marcelo Torrao

I arrived at 6 PM and the guy closed the door and didn’t permit me to enter. I saw here that the store closes at 7PM on Sundays.

Stefan Köhler

Always very friendly staff

Haiyang Qiao

Worst store ever. Very ignorant staffs. I wanted to try the Apple Watch series 4 but the staff kept give me the series 3 model. I was like “????!”

Sarim Khan

Helpful staff, massive store.

سير عبد القادر سامداني

Great customer service

Nandan Setlur

You want an apple product or stuff that apple supports, this is it. Great location. Spend money and continue shopping in Georgetown

YOUNG-i the GOD

Definitely the worst Apple store I’ve visited.

Rocko Pepper

Always busy but great service. They help you understand better and let you navigate with the equipment . They are very helpful in general.

Lawrence BELL

Didn't go there this time it would be good if thei rd techs could talk to boomers in boomer language

Shaikh Omer Dilshad

Every solution for your apple needs is here cooperative staff

Beatriz Martinez Pan

It was really fast and helpful. I just spent there 10 minutes to ask, order and pay my new iPod. Service really good.

Bill Lane

One store in all of dc and they never have any products in stock, even when their site says otherwise. Staff is clueless.

Fr. Philip-Michael F. Tangorra

Great place! Interesting how, in such a millennial driven egalitarian environment, the "genius" came to the counter and looked at me and my friend (a female classmate) and asked me, "how can I help you?" I wasn't the person with the appointment, whose name on the appointment reservation was clearly female. But, the presumption was, "tech = guy stuff". I was merely there as a friend. Guess that this younger generation is not so different from those before.

Tanya R

Professionally greeted once you enter. Always crowded...in demand product. You will wait for service, but cannot over emphasize the professionalism with the Apple crew. Busy as h*** all the time! Parking? Hit or miss. Uber or Lyft is your best option.

Kwasi Adu-Gyamfi

Great place to shop for quality apple products. Superb associates ready to provide all services to customers

Thanks for Trump CNN, MSNBC and Hillary

1s all across the board

Cornelia Harris

Great service!!!Thanks Paul and Amir

Vladimir Rodin

The Genius Bar does not have power supplies for Macs, so they cannot even diagnostic Macs. That is after Apple Phone Tech Support telling not to bring power supplies with you if it is just a software issue.

Joelle Egger

A great store. The staff is amazing and so efficient!

Joseph Seriki

My favorite apple location in DC. Dave Cockfield was able to provide good information and was very nice about delivering it. He was able to locate the exact devices and services that would assist my businesses productivity. This is exactly the way I envisioned Apples customer to be. He is a true asset to the company. A+ service

Kassandra T

Yul helped us. He was so kind & made our experience the best!!!!!! Everyone we interacted with was so nice. They always have people checking on you to see if you’re doing okay. If I ever need anything from Apple, I will always come to this location.

Haim Haviv

Hit or miss. Incredibly crowded at times; comfortable at other times. Genius Bar reps are not as professional as they used to be; it seems like the true "Apple geeks" reps have left. You would think sales rep are better, but I've personally experienced being bounced from one to another (which entails being sent to stand at different corners of the store) until I was served. They love talking to each other more than to customers. All in all it's a large store in a central location so you'll probably be able to get the phone or tablet you came for.

Slash

Great staff. I just recently switched from Samsung to the iPhone X and I had an appointment set up with apple. The wait time was less than 5 minutes and the staff was very knowledgeable and friendly.

Jason Jones

Dropped my phone off yesterday for a cracked screen repair. Went back an hour later and picked up my phone and paid $170 for the repair. When I got home the button on the front of my iphone no long works. Now my phone is completely useless and I have to wait 2 more days before I can get an appt to have them fix the button they broke. I'm very disappointed in this service, the lack of quality control, lack of empathy when they make a mistake, and refusal for apple to take responsibility when they make a mistake. If you have repairs done here, make sure you stay in the store and completely test all functionality... because obviously they don't pay much attention to detail and quality.

Brian Gluckman

Took my laptop in for a failing keyboard and trackpad. The woman who looked at it ran some diagnostics and said she thought the problem wouldn't reoccur. Two weeks later, it died again. Brought it back, and a different tech showed me the notes from the first. She had written that I had refused to leave the laptop, which is a straight up lie. This is the vaunted Apple service? I've had better experiences at used car dealers.

Adrian Taylor

Great experience apple techs., checked out my computer, stayed in contact with me , resolved the issue quickly and best of all they did not charge for the service. This is how to create customers for life. I am now an apple person - thanks...

HyukCheol Kwon

Good place to look around fancy apple products

Darren Mcallister

Russell was absolutely amazing!! Thee best customer service, and experience I have ever had at an Apple store in the last 7years. I honestly thank him personally for crateing that great, so informational, and so freaking awesome experience for me.

Robert Johnson

I did not know I have to wait 30 min for a pick up when store is not busy at all!!!

Giorgi Tsutskiridze

Very nice store.

Joao Ferreira

this is the worst Apple store I've ever been to. Employees are rude, and do not help. I've been to dozens of stores all over the world, and this one is surprisingly bad .... DEPLORABLE SERVICE

Jahongir Rahimov

Came to replace a battery. Waited longer than expected. Had a scratch on my screen protector after the procedure.

Jaqueline Berto

Absolutely TERRIBLE management! A sales agent without proper training by Apple messed up my account with Verizon and a simple Iphone purchase. Waited for hours for the managers and the new sales agent to get back to me saying they were not sure if the problem would be resolved. It was only after a while that another sales agent jumped in and was able to fix their mistake at my account. It looks like the sales agent was more knowledgeable than the managers. It is shocking to see that a company like Apple hires unqualified people to manage such important store in Georgetown. I rate zero for the lack of knowlege and customer service from managers at Apple Georgetown.

David Gervais

The people are always nice ... but you all know that!!

Aboubakar Kone

It was a nice place to fix my IPad but I have been waiting for about 30 until my turn , there are lot of people there

Sudarmono Suardi Kiramang

Yes, the device I use now was bought in this place..

Geoff Prall

Consistently tried to make an appointment here for a battery change. Apple only takes appointments 5 days in advance and is always full ever since there battery scandal. I just want to get a simple battery changed. I can’t work directly with the store, only through Apple care.

Rizwan Ahmed

Worse apple store I’ve ever been to. Manager named Joseph Nicynski was very rude. I just asked for tax exemption and I was paying full price for the phone. He first of all denied giving it at front. Whereas he got no right to do that. Second he was so uncooperative and tired of customers that he just wanted lose customer. Manager was so incompetent and argumentative. He said go to any apple but I am not going to give you tax exempt. Very unprofessional and Uncooperative staff. Don’t go there.

Vince M

Did not enjoy my experience, The person that worked with me at the genius bar clearly had other things to do. The employees at the front however were very nice. But try to tell your employees not to fill out the survey form for me before I am even done finishing the conversation.

Alexandra Gradzka

Super nice customer service. I felt taken care of right away and my waiting time for my appointment was maybe 20 minutes tops. Really happy with the service despite charging an arm and leg for it.

S. A.

Great staff and very helpful. I did go at a time when it wasn't crowded as some people have indicated that it may be, but was approached and asked if I could be helped several times and walked out extremely satisfied. The store itself is a typical Apple Store with no specific architectural significance and that alone is the reason for the above rating

Sadequi Hamilton

Can be a long wait time, depending on when you go.

Mariano Ruiz

Great service, but I waited more than 10 min for getting a pair of airpods!

Remi Parker

Favourite destination for Apple products and accessories. Enough staffs to cut your waiting time during a sale or inquiry process.

Chidozie Otigbuo

This past weekend I went to this specific location to transfer files from my PC to my new MacBook air. The Genius Bar associate named Derrick was professional, knowledgeable, and committed to helping me successfully transfer my academic files. Even when the situation seemed bleak... he didn’t give up or brush me off. He took great care with my products and concern. I usually go out of my way to go to the Apple store in Annapolis MD, but from now I’ll stay local with Georgetown. Thank you Derrick!

Sean tv

I walked in apple with two other woman I held the door for as we walked in a sales person by the name of MILES approached he step to them to ask how may he help after they talked he walked them over to someone, I was waiting for him come ask me so I could explain why I was here as I looked at him he looked away a little show a co-worker and started small talk then his co-workers tilted his head toward me and he looked over and said oh how can I help you, I said to him you saw me here and looked away he said oh I didn't I apologize, I smh and told him I was here to get my phone fixed he looked me in the face and said of I'm sorry you're have to make a appointment for another day we'll booked up, I ask him to speak with simesome else he said of he can help speaking of the whom he was just talking to I said no someone else and I went to the back and was helped by a nice guy name RJ. This was my first time in the apple store I was told by my friends and other that they feel like they are respected when they come in and today I felt it too. FYI I'm chocolate!!! And using my son page. A hour later and they're still accepting peolpe. Miles should not be lying to customer!!

Spades Production

Great atomosphere and knowledgeable employees. Always packed but still get fast service. Love this store!

Jon Pickles

Lovely trendy area and a fab Apple store not too big but everything an apple fan boy needs

Giuseppe De Arcangelis

Cosy and great competence

Kevin Hollerbach

Better than the Pentagon City Apple store!

Edward Klingerman

The new XR I Phone is amazing. Took sometime to get used to it. But once I did, it is a game changer. Not cheap at all, but worth every $ I paid for it. I hate contracts, so paid in full, and now I have unlocked phone free of contract. Apple create amazing things. XR I Phone is one of them.

Noodle Train

The interior is nice & the employees are helpful, though they should renovate the exterior. It looks a bit old & run down. Overall, good store!

VanDazz

Great midsize Apple store in Georgetown. I was served very pleasantly when buying my new phone. The employee was extremely helpful, friendly, professional and had some great stories. It created a complete and genuinely pleasant user experience!

Benjamin Tumartu

Apple stores might nit be perfect, but they really try hard to be. They have more staff, and they try to save people time. I got good service, just took them longer.

Stanislava Monova

Staff is always nice to me. The service is expedient and most of the time they always have the product that i want in stock.

Stuart Ashforth

This Apple Store has an incompetent and argumentative manager who is inflexible to individual customers’ situations. I would recommend you steer clear if at all possible.

Tee Gee

Not overly impressed as I got a little attitude from the front-of-house staff. A warm welcome would feel different, for sure. And getting a bit mono-syllabic with me just because I repeat a question for clarifying purposes - I don't need that when about to spend a significant amount of money. My experience with Apple Stores back in California was definitely different. Now living in DC, I hope this is not indicative of Apple staff's general demeanor over here.

Vivian Leslie

Quick knowledgable polite service.

Brian Wilson

11Pro obtained. I am a happy camper. The staff are great, attentive and helpful. My only complaint is that on iPhone 11 launch weekend, they ran out of black otter box cases.

Salah Bayoumy

Very good customer service

Jorge Luis Colombo

The best and kind employees

Emma Maschal

Omar was very impatient with me and did not even let me finish asking my questions before shutting me down and telling me to call Apple rather than taking up another employee’s time to troubleshoot the problem with me. I’d waited in line to speak with someone and I know their time is valuable but there was no respect or acknowledgement that I had already wasted my time trying to troubleshoot BEFORE I’d come to ask seriously for their help. When I was there, there were maybe two people in line behind me and a handful of un-engaged employees walking about in the store. This is the first review I’ve ever done of anything, that’s how mad I am right now.

Nick Dyslin

Friendly (maybe too friendly) Genius bar helper that actually seemed to want to help more than Apple would let him. Of course, they couldn't fix any of their broken product without us paying absurd amounts of money. Also, annoying to have to listen to loudspeaker classes and presentations while waiting for the phone to be fixed.

Canberk Suat Gurel

I wish I could give zero stars. This is the worst Apple service I have every experienced. I went there to purchase an Ipad Pro (it is the second generation and a new release) the staff didn't know much about the technical specs of the product. At one point while a staff member was trying to show the different cases for the Ipad, he said "I think the pen goes here..." he tried to attached the pen just like it happens with the magnetic edges of Microsoft's Surface Pro, the pen feel off (Ipad Pro doesn't have such feature) and then he said "I guess not...". I asked a few questions, he didn't seem to be on top of things then he said he will send someone else to help me and took my name. I waited for 30 mins. No one turned up. I asked him again, he said I am second in the waiting list blah blah blah. I left the place without buying anything. I AM DISAPPOINTED WITH APPLE. They should better train their staff. What a shame.

E Hales

This location is very crowded. Also it's usually cheapest to buy products in a different store.

josh toops

They didn't help me with finding my phone at all

Deonna Fox

I’m truly happy with the service at this location, every time but today was exceptional. The manager Mr Walter was so nice & very understanding. He just made my day not forgetting the team that checks up with you and make sure everything is fine, definitely 10/10 customer service. Don’t hesitate to visit this location, they’re the best !!!!!

Martin Bashir

LOST ALL PHOTOS AND VIDEOS DESPITE BACKUP TO iCLOUD!! I purchased a new phone and the apple employee did a back up to the cloud before receiving the new phone. Then I had all data transferred to my new phone but 90% of my photos and all videos were missing. And not on the cloud. I have been paying extra for backup of my phone for years and now lose all my photos, including many very special photos.

Armenoui Kasparian Saraidari

Very good service good range of products and of course a pleasant environment.

Jan Michel Vincent

Terrible genius bar service. I've had an appointment at 5 and it's now 6:30. And people keep coming up and being served before me. The staff has ignored me the whole time. No one said hellono one asked what I need and they have three geeks on one person.

Tristan C

The last couple times I’ve come here for Genius Bar réservations or to pick up repaired products I have been subject to the most indifferent and underwhelming service. I tried to pick up a repair today before a flight and advised I had 30 minutes. I called ahead to check if this was feasible. I was told by one staff it was plenty of time while other staff continually told me ‘just 5 to 10 more minutes.’ I asked politely and explained my situation. After more than 30 minutes I was forced to leave without my product.

Yury B

Just as another apple stores in US

Karen Kelly

Was assisted by Femy (sp?) who explained everything and got us exactly what we needed!

Jeff Malcom

Great experience apple techs., checked out my computer, stayed in contact with me , resolved the issue quickly and best of all they did not charge for the service.

Robert Ladov

Amazing service! Had just lost my laptop, and Pedro was awesome in helping me find a suitable replacement/understanding how to recover my data. Someone give this guy a promotion!

Mateo Fretes

great service

Naeem Kajee

Fantastic friendly service at genius bar

Omar Kouyate

Awesome but can be a little high pressure salesish.

Tony Pearlman

An absolutely horrid experience on a 3 month old iPhone X. The senior manager (Joseph?) was arrogant and obnoxious. They absolutely lack customer service and common sense. Would not give email address to the GM so instead of a private email, they will get a public review. Will be switching to Samsung for phone and watch. Horrible experience.

Perarild Konradsen

I tried to by an iPhone XS In Georgetown DC. I was not seen at all so after 20 minutes I just decided to leave. I spoke with 2 persons ; the no1 was the wrong one and he directed me to ”the iphone”-capacity. I told him that I knew exactly what I wanted to buy - so he directed me to a new table. And there the story ends. After 10 minute's waiting I left the store - and googeled a new one. So perhaps tomorrow there is a chance.. Apple Georgetown: not recommended

asdasd asdasdas

There is a problem going on in the leadership side of this store. Id actually start firing leaders that are not leaders one by one if they worked for me. Very disappointed for Apple standards at this location will be contacting corporate so these "Leaders" Can change their attitude towards working here and helping each other out. If you don't like the job you have find another there are people that are actually genuine people that care about one another and set good expectations in the workplace when it comes to attitude. Fix something now before you get the confrontation with the boss. Like I said if you don't like the job quit, that bad attitude you bring to work spreads and ruins peoples life both on the consumer and employee side that's why you are given a leadership role to keep things afloat and everyone happy through difficult times. People rely on you when they are having a tough day and you just put more on their plate to deal with. The floor people are great though. Will not return for now.

Augusto Getirana

My MacBook Pro needed a repair and I went to this store to get it done. The problem was simple: there was this light flickering in the touch pad. I was told that I would get my laptop back in a week. This was two weeks ago and I still have no updates on the repair. And every time I call the store for a status, they are as vague with the responses as possible and keep asking me to call back in a few days. I need my laptop to work. It would be nice to know how I could file a formal complaint about that bad service.

Juan Felipe Murcia Guerrero

I went there to buy an IPhone on the weekend and it took me over an hour to buy it - I even spoke with the sales person and he told me that's how the business is normally during weekends. Not sure how it is after 6pm on weekdays, but my suggestion is for you to do your own research online about the product you wish to buy, if you want to have a real-life experience with the product then go to the Apple store, and buy it online. It'll save you a lot of time!

judy tylerl

Commendable place to my friends, very clean and well maintained.

Eliran Douenias

IF YOU NEED SUPPORT GO TO DIFFERENT STORE. VERY DISAPPOINTED FROM APPLE SERVICE IN GENERAL. BAD CUSTOMER EXPERIENCE. THEY WILL SELL DEFECTED ITEMS AND SMILE TO YOU BUT WILL NOT PROVIDE SOLUTIONS

THEIS Didier

No AirPods available! I don’t understand! I go back to France to buy it !

Justin Hosch

Great customer service. iPhone x line ups were long BUT the apple staff made the process fast and updated the lineups on stock levels. Organized top notch

Fahad Al Mubarak

Took my iPhone 6 here and they told me it cant be fixed after i wasted at least an hour of waiting and diagnose.Took it to outside to non apple phone repair shop and the guy fixed it by just changing my battery in 20 mins!

WORLDS GREATEST CONSUMER

great location. very nice people. quick to help.

smart kitty

The best great customer service had my daughter IPhone service there

Patricia Brown

My first MAC. Excited!!!

Lindsay Rand

Come here if you want to hate life and feel like the capitalism machine is real. Also they tried to tell me I couldn’t pick up a phone that I had pre-ordered and then “somehow” when I got frustrated enough that I was going to go to ATT to get one they agreed to help me.

Andrew Mendoza

They’re generally a good group, but tonight one of the “leaders”, Dakota, was just nasty, condescending, and unhelpful. I had two interactions with her and both times were unpleasant. It’s not what she was saying, it’s how she said it and how she just doesn’t come across as a kind and helpful person. I’ve had really good experience at this store for many years, but she messed it up. If this is the kind of leadership she brings, I’m not sure she’s the right fit for the role.

Catherine Munroe

Smarmy pseudo"manager" sold me a printer to get a flat USB a to a cable he told me comes with every printer. He wanted me to carry it out. I started opening the box, he gave in, opened the bod and was startled to find "no cable, we only sell wireless printers". It would be such less waste of time and energy if those who don't know would just be quiet. Perhaps he converted to a sale and the immediate return won't count . Apple "experts" LOL.

henry castellon

I had my phone cleaned here and they were so helpful. I had so much dust in my charger port and it was not charging. It was making me crazy that I could not charge my phone. Thanks for the Apple team on helping my out

Will McCarthy

I received above and beyond treatment from Brandon the Apple Genius or tech. He Ironed out an issue with my Apple care plan for my 10.5 inch IPad Pro. I’ve been to many other Apple stores and the service I received was soso. Not at this location Props to Brandon for fixing my Apple care problem. The staff here is solution oriented and goes the extra mile even when the store is slammed.

nes khelui

Awesome customer service, you feel welcomed the second you walk in that door, every employee I saw there greeted me or smiled they were super nice. Now apple in the other hand, they’re just a rip off, the second I walked out of that store I made a decision I will never buy a product from APPPLE ever again. Go to the store and try and chill around the tech support for a little bit and see for yourself.

Jesus God

The young man who helped in My quest to get the screen on my phone fixed was patient, genuinely caring & extremely professional.

Vicky N

I would actually rate this location a zero if I could. I have had issues with apple phones in the past, so when I got my new one two years ago, I took care to make sure I never cracked the screen and always protected this phone from water damage. After two years the battery stopped working, so I took it to this location for a repair. They took my phone for three hours to perform a battery replacement. When I received my phone after three hours, they told me they found "evidence of liquid damage" and could not do a repair, but gave me the tempting option of paying 300 dollars to get the exact same phone I had kept pristine for the past two years, a phone that has been on the market for over four years at this point. I asked them why they didn't email or call me to tell me that they would not need to keep me waiting for my phone for three hours, they could not give me a good answer, and continuously tried to justify their waste of my time and attempt at scamming me into buying the same old useless iPhone.

Bogdan Banu

Waited for 2 and a half hours only to be told my phone cannot be repaired. Terrible customer care and sales agents with an attitude (and no name tags so no way to identify them). Avoid this Apple Store.

g bachman

Went in to replace an I phone. Was shuffled to 3 different people and asked several times "the new apple phone?". Clearly they didn't like my answer because they asked me to stand aside and wait, and wait, and then I left. Way to sell those Samsungs!