Reviews of Apple Annapolis (Computer Repair)

Sharon Knowles

My daughter and I entered store the evening of 08/15/18 and were ignored by the staff. I tried unsuccessfully to make eye contact with some of them. There was no indication of how to sign in to receive customer service. Finally after about 10 minutes, one employee had a free moment; I approached her and she added us to the queue. We were advised when we reached second place in the queue...the name of customer #1 was called several times but there was no response. I thought for sure the employee would move on to us. Instead, she helped a mam who had just walked in and approached her without adding his name to the queue. That was it for me! While waiting, I had googled the Macbook Pro we intended to buy and saw that it was in stock at Best Buy. After 25-30 minutes of wasted tme at Apple, we left. The Beat Buy staff was attentive from the moment we entered the store. The computer was $100 less. I also applied for credit in order to receive 10% back in gift cards, about $230!! So glad we spent our $2,300 at a store that values its customers. This us the most negative review I have ever written...but Apple Annapolis, you earned it!

Keshia Brooks

I just got an iPhone 4 months ago after being a Galaxy girl for years. after 4 months, my iPhone sizzled and died. I made an appointment and when I got there I was told to wait until I was called. I waited 3 hours before being seen. I was already frustrated by that time and fortunately, the tech that helped me was really nice and attentive. I had to leave my phone and was given a loaner phone. After a week, I was told to pick up my phone. I picked it up on a Friday and it died again on Saturday. I called the store and told them I was in distress and that my phone is used to help me run my business, they told me they could see me on Tuesday the following week. I told them I just left and would not be able to wait until Tuesday and they told me to be a walk in. This scares me considering when I had an appointment I still had to wait three hours to be seen. Apple needs a new strategy to get things running more smoothly and to be able to help more customers in a timely manner. I really wish I had a Samsung at this point and had never switched to Apple.

Benjamin Mullis

Customer service is terrible. Apple customer service is terrible. I bought a phone from them 9 months ago and would not help me warranty the phone because one of the pins in the charger port was missing. The phone has a case and only sees apple approved charger cables. Apple said it is physical damage which isn't covered under warranty. Yea because it's my fault my Apple chargers pulled a pin out.... Pretty sure that is a hardware issue within one year.... It saddens me that I have to find my own solution to this rather than Apple replacing the phone within the year. Figures they are a multi billion dollar company and they can't warranty a phone that broke under a year. They are robots that will never be on the side of the customer unless you give them more money. I will never revisit this location. Thank you for wasting my time Apple of Annapolis.

Audrey Longendyke

It was definitely crowded at the store, but the guy who helped me did his job perfectly. He was professional, he was nice and despite the stress of having to take care of so many customers at once he thoroughly explained to me why my computer was having trouble and what the best thing to do was. He was extremely patient, although my appointment was only for 15 minutes he stayed with me for over an hour to make sure I understood all my options and to make sure we tried everything possible to save my computer. Turns out my hard drive was failing so there wasn't much we could do, but after reading some of these horrible reviews i was nervous about going - but everything turned out just fine.

Hans Kronheim

I’m not sure why there is so many negative reviews. I made an appointment, Chris helped me and he was super nice, explained everything. I had an estimated hour wait for my repair so I hung out for a bit and watched 2 different people teach classes with amazing patience(which I actually learned a few things). It was done early, I got my stuff all fixed up and left. I had a great experience. ☺️

David K. Helmly Jr.

Fast and friendly!

Frank Groblewski

Very helpful staff. But a long wait if u don't have an appointment.

Wes Bedsworth

Friendly and prompt customer service. Generally good experiences here, except that it can be a little loud in the store.

Leo Nardo

Visited this place because i have visitors looking for an apple store. Poor service. Staff are not helpful at all. Just standing there waiting to be approached. We ended up leaving. HEY APPLE TRAIN YOUR STAFF!!!!

Hunter Voss

Today, I went in to the Apple Store because my 6 Month old iPhone 5S was updating and crashed mid way through. I made an appointment at the Annapolis for the Genius Bar, and it took them less than 5 minutes to diagnose the issue. Unfortunately, they were having trouble communicating with my carrier and it made it take about 25-30 Minutes. I want to give a shout out to Briana, she is very knowledgeable and helpful at diagnosing the issue. I will definitely come back if I have any other issues.

ᛡᛒ Scobey

I get that they're trying to emulate their native environment of purgatory but god damn is it bright

Aaren Berkley

terrible service and technicians do not know what they are doing as they Erased my whole iPhone and ICloud leaving me with no information on my new phone. Making me not even want a iPhone anymore

tolu longe

Didn’t go in the store to make a new friend. I went in to make a purchase, staff were professional, rang me up and I was out the door. No complaints.

Dave Hiltabidle

Best to set appointment....WiFi slow due to amount of devices online, extremely slow to restore or upload software. Staff should have different shirts, as hard to tell who is staff. Super friendly folks though, had issue with iPhone 6 Plus battery replacement, able to fix and get me on the road. Get faster WiFi...5 star

Bradford Clark

Worst service ever. I get a different answer (excuse) every time I’m there. Unless you were there to purchase a new phone or tablet they do not want to talk to you.

Jaye Falls

10-12 minutes at the phone table, and not a single apple employee approached me or spoke to me. I sat a a nearby table and waited another 25 minutes for acknowledgement. Finally I saw 4 employees talking together and asked them how to conduct business in their store. I was told my wait was essentially my own fault: I was sitting at a Genius Bar table, but didn't have an appointment. I just wanted to buy a phone! The unapologetic manager told me I should have been checked in by someone, which is nice in theory, but none of the employees did that. Then I was told my confusion is natural, since they are a different type of store. Different isn't better though: when there are no service counters and every transaction has to come to the customer, NOTHING CAN HAPPEN UNLESS SOMEONE COMES TO THE CUSTOMER. I spent quite a long time waiting for that blessed event, and now, having purchased the phone, I wonder why I did it. I walked into the store happy and anticipating a new phone, and walked out angry and embarrassed for being so dumb as to spend money in this store. To make it even worse, they didn't offer to switch my SIM card for me, nor did they offer a trade in. Just an awful waste of my time.

Khori Berry

Always very helpful. Never need to ask for help. The store associates greet you as soon as you walk through the door

Ad Martinez

the worst service, a lot of waiting time and they do not have a solution to your cell phone problem if you do not buy it in the store

uche Odionyenma

Great customer service

Bob Willey

My first trips to apple genius bar, very helpful and friendly. Took about 8 days to reload hd

Steve Briggs

This place was crazy busy two days before Christmas. We were told we would have to wait 45 minutes. We only waited 10 and were out of the store, new phone in hand and data transferred in less than an hour.

Wanda Coffey

Really helpful staff, even when you aren't purchasing.

Rebecca Reid

I’ve been an Apple customer for well over a decade. As a brand new Maryland resident, I walked into this store to purchase my boyfriend an iPad for his birthday. He is not as keen on Apple products as me and I wanted to show them off to him. I waited in the store for 30 minutes to speak to someone. I’m not a shy person and I was clearly waiting for someone to check me in. There were many associates not seeing anyone. Yet, no one approached me. I finally found someone who was finishing up with another customer. He told me he had to check me in, there were 5 people in front of me and it would be another 30 minutes. Well Apple, you just lost my business on that one. Extremely dissatisfied. As another customer put. Some Apple stores work great and others do not. This one does not!

Chris Cinquanto

Great customer service. They know what they are doing.

Vanessa D Dixon

Lots of help to assist you!

Thomas Miller

Could not change data to new phone

S K

One of the f***king Apple store ever. If i can i will give -100000000 star for this nonsense store. Employees over there they don’t care customers and look like they just making hours. I suggest Apple to close this store or fire all rude, non professional employees. Store was crowded and managements really really poor.

kaldesh awasum

Love it

Holly Sheridan

Just got home. Apple store associated didn’t sell me the correct case....have to go back and return tomorrow. FYI....time = $$$. Will make purchases on amazon moving forward.

Kenny K

So I made an appointment in advanced to get my phone checkout. I still had to wait over an hour for the tech to see it! Unsatisfactory!! What's the point of setting up an appointment then?

Christopher Grubach

Great customer service.

Luis Sandoval

More expensive than Walmart same products makes no sense the source should be at least the same as the lowest price

Eric Godfrey

Been here a few times. Staff is always very helpful and product quality does not disappoint.

Jose Miguel Moran Mendoza

I had an appointment to pick it out my new iPhone XS at 7pm, I get there 6pm an make the line, the service advisor asked me about my visit, I told them I have an appointment, took notes and sent me to follow the last person in the line, when just I was in my turn, another Lady came to take me out of the line and tell me that I have to wait until 7pm because they’re going to check the appointments at 6:30, the worst part was the firsts service advisors never said nothing and make me get the line for 30 min and the other one take me out of the line and tell me that I must have to back to my appointment time, the last lady was so rude, no polite

Lisa McKeague

Every person I dealt with at this store was polite, accommodating and answered all my questions. I was very impressed with the level of service at no cost. There were times when I had to wait, but when I was helped I was happy with the service. I would go back if I had any issues or had a need for more apple products.

Larry Tyler

Great show room, fast and efficient service. Like all Apple products great service, no other company offers such service and for Free!!!!

RJ Prossner

Some Apple stores are great, others not so much. I’d put this one in the latter of the two. Very poor customer service and management.

Dominick Pastore

I went here with my fiance to get her iPhone fixed. There is one word that describes this place perfectly: chaotic. It's just one big loud room filled with people at different tables. Like a cafeteria. We were greeted and checked in for our appointment right away, then directed to a table in the middle of the room to wait. Meanwhile, other people at the table are talking to staff about repairs, someone is teaching a how-to class for seniors nearby, there are tons of people everywhere talking about the stuff on display, someone is giving an iPad demo over the store's PA system, all over the not-so-quiet background music. All this in a bright white room without so much as carpet floors to deaden the noise. We got there early but we were waiting a while (which was not pleasant given how noisy the store is). I was starting to wonder if they were having trouble finding us. About 10 minutes after our appointment time, someone finally came and looked at her phone. The good thing is the guy told us the repair would only take about an hour and a half. We wandered the mall and got lunch and sure enough, it was ready when we came back and working perfectly. Overall, it was worth it for the fast repair, but we couldn't wait to get out. Apple really needs to rethink the way their stores are designed.

Samantha Nice

I suggest this place only if you want to buy a new computer. They are not interested in anything used or as they say antique. I was,so underwhelmed with expeteince

doitindadirt

Very busy, chaotic but well organized. We were buying 2 laptops and having a phone repaired and another phone screen protector put on. Traveled through 4 different employees but went smooth and pretty fast. One older gentleman was pushy, trying grab everyone walking in like a car salesman. He was already helping 2 other people and trying to grab us. He wouldn't stop so we walked away. But all the others were extremely kind and helpful.

Meeghan Biars

Excellent customer service, the staff is very friendly and professional.

Marcus Slaughter

I love my new iPhone X

Christopher Dashiells

Place was insanely busy but well controlled by the numerous staff members. Prices were a bit high but that is expected for what they are offering. Everything went perfect with my wife's phone replacement.

Christian Edwards

Honestly the best customer service I have ever received in my lifetime. This is not an exaggeration! I was blown away. Apple offered me an outstanding deal and anyone going to school should take advantage of their education offer you can’t beat it. They new MacBook Pro runs amazing and I didn’t think I would need/use the Touch Bar but now I can’t imagine living without it. Great product, great store and excellent service!

Miguel Michaels

Truly one of the best shopping experience in life walked in got signed in and help came from every where thanks

Bud Elsaesser

This place is AWFUL. They don't keep appointments. Mine was running 20 minutes behind and then I was advised there was nothing they could do even though I had an Apple support case open. they even refused to look up my case number. It was enough to confirm that the evil empire is all about control, and I certainly wish I hadn't let my kid get this as I told her to get a Samsung which is far more reliable. I actually think this was a good visit as it convinced her I was right about Apple not caring two hoots about their Customers

Tareq Aziz

It’s very hard get to help but it’s understandable because they so busy all the time.

linthoms .

Got the help I needed.

Zhongbao Jiao

When it opens for checkups, it takes very long to wait about 1-2 hours and someone told me when it opens it will be faster but there is no difference.

Dawn Gile

The Apple Store is the reason Apple shares are down. I went there today to get a new iPhone and stood in the middle of the store for 10 minutes trying to make eye contact with a person to help me. Finally asked what I think is a manager who informed me that she was “just working in accessories,” but that she would take my name to put down on the waiting list for a salesperson. The wait was expected to be FORTY-FIVE MINUTES. You’d think there would be a “take a number” set up when you walk in. I stood there like an idiot for 10 minutes until I finally asked someone. Re the wait, I was told I couldn’t leave the store. If I wasn’t there when they went to look for me, I’d lose my spot in line. I asked, “you can’t text me? I’m really supposed to just sit in this store for 45 min.” Nope. They don’t text. How about I make an appointment and come back later? Nope. They don’t make appointments for sales. I can’t buy online because I won’t get trade-in credit for my existing phone. It’s mind-boggling that Apple can’t figure out a more efficient and consumer-driven means of selling their product. And, I’m sorry but I’m so over the hipster Silicon Valley look of the store. Over it. Anyway, I left without buying anything because I could not wait that long with kids. Pro tip, Apple: you want to boost sales of your products? How about not make people wait an hour to buy something.

Bob Topp

Helpful staff.

Kingsley Ross

Said they had the phone but didn’t. Inventory was not up to date even though they reserved it for me. Manager said make a new reservation and we’ll have the phone or you won’t be able to make the reservation. “Real time inventory” but why should I believe that. And their system was such that I couldn’t order and pay for the phone so it could be delivered to the store.

Alvine Ledbetter

Quick and professional service!

D A Williams Boone

Good Graphics and Slick Store Spaces

Katara Aleem

Please stay far away from this Apple Store. The customer service is appalling and the level of incompetence is astonishing. Initially, I was patient because I do recognize the volume and service demand. However, after 2 visits I was told my information was no longer in the system and ANOTHER diagnostic was required. And yes, I need to schedule yet ANOTHER appointment. So let me explain. About three weeks ago, my camera stopped functioning. I scheduled a Genius Bar appointment. I arrived on time for the appointment and waited nearly ONE hour before a technician met with me on the blocks. The apple staff did not apologize for the delay. In fact, he threw his co-worker under the bus by stating my arrival wasn't entered into the system. That was a lie because I watched the greeter enter and review with me everything she put into the system. So after waiting an hour, I was required to leave my phone for another hour for a technical review. I could not stay for another hour so it was decided I would return in a few days to wrap this up. Eventually I returned, left the phone for an hour. The techies decided that my camera was beyond repair and I needed to return for a phone replacement. No problem Apple Care covers the replacement - all good right? Well, I was on my way out of town for vacation. I asked if I could handle this upon return from my trip. The response - no problem just swing past when you're ready and we'll swap out the phone. In fact, I was told I could go to any Apple Store and get this resolved immediately as all of the info was in the Apple system. Hmmmmm. Well, I return to the Annapolis Apple Store because they had the history and this is the closest store to where I live - makes sense right? So, here I am today. The greeter tells me, after 40 minutes of waiting, that my info is no longer in the system and I was told erroneously that I could just come in and replace my phone. They did nothing to manage this colossal mess up! Well, I am done with Annapolis, I'm heading back to Montgomery or Columbia Mall where I have never experienced such blatant incompetence. Who in the world manages this store?!? Approach at your own risk!

Brandon Byers

Will probably never come back to this Apple Store. Was there on Saturday for over an hour to replace a damaged phone, only to be told we don't have your phone in stock. Was told the phone had to be ordered and it would take 2-3 days ok, no problem. Got to the store on Thursday afternoon only to be greeted by AJ and pulled up my wife name on the order and told me she had to come and pick it up. I was never told on Saturday she was the only one that could pick the phone up. Information like this should be disclosed to a family that comes in to replace an order a phone. Spoke to a manager and I was told the same thing. Finally after several minutes of aggravating conversations they called my wife at work to authorize the pickup. This is ridiculous, I know your trying to protect the customer but there has to be other ways to pull up account information or prove who you are to supposed "geniuses".

Gregg Palmer

Went to the store in Annapolis Mall. Looking for the new toothbrush by Colgate and Apple. They looked at me like I was from Mars when I asked about the product. Finally they went online and saw it. Guess what this store does not have any. They don't or were not given any to sell. Columbia yes Towson yes. I guess if they don't train any of their rep's they won't sell any. Oh well I guess I need to make the trip to another store. Big disappoinment.

Tee t

Very un-helpful and rude staff. The home button came off my iphone 8 plus which is apparently "unheard of", yea right. The button was making a crackling noise out of the box and it's only 2 MONTHS old! The only solution they offered was for me to pay $270 to replace the home screen. No worries Im going to get it fixed but this store offered NO good soultions, which I did find a better one. Worst customer care ever! I will NEVER in my life purchase another apple product. I have an ipad and an apple watch, I was going to get a MAC but that won't happen. It's true what they say about apple products STAY AWAY!! Update: I called Apple Care directly, they completely turned my situation around. They scheduled me an appointment at a different Apple approved location. They new location identified my issues imediatley and processed my repair order. Not only was it FREE, they gave me a loaner phone while they processed my request. They told me upfront that there could be cost associated but they couldn't be sure. Fast forward to now, my phone is back and ready for pick up and guess what, absolutely FREE OF CHARGE!!!

mohammed ayour

Customer service is terrible. Apple customer service is terrible.

Paul Baudier

No wait ever!

M Katherine

Dropped off 2 phones for a simple battery replacemt. My iPhone 7 display has to be replaced because they messed up the connection cord. So now I need a new screen protector. Turned down their $40 screen protector. The other phone was ruined with all data gone and all they could tell me is the phone would be replaced when they got one in of equal value. It’s a 6S and they can’t replace it with a 6S in their store because they’re “retail” phones. Yet I’m promised a non-refurbished 6S but it has to come from “the factory!” I don’t know who worked on these 2 phones but they’re incompetent. I expected better services from Apple! No wonder the store has an average rating of 3 stars. Beware!!

Reginald Greene

Superior product great service

John Ryan O'Rourke

They gave me a computer which didn't work and haven't offered to replace it. The thing was brand new!

Wendy Robertson

They always treat us well.

Justin Fox

Everyone that works there is beyond friendly/knowledgable/helpful.

PRAMOD DHAKAL

No good customer service

Logan Smith

Very helpful solved my problem with in a matter of minutes low wait time and a very respectful team. I would definitely recommend this location.

Erica Coe

Very disappointed with Apple’s policies. Spent 1200$ on a new MacBook Air for school. Not even a month went by and the screen cracked. Took it to this store and they tried to get me to buy AppleCare for 250$, which still wouldn’t cover for the screen repair. They told me an additional 99$ deductible would be necessary, so 350$ to repair a screen on a brand new Mac. I’ll be considering more durable computers in the future.

CATHERINE JORDAN

Both experiences has been terrible. I had a 4:30pm appointment, I was on time and they told me they do not see my appointment!!!The wait time would be an hour before anyone can assist me. I scheduled an appointment for a reason! Not to have to wait an hour to be seen.

Justin Green

Apple Annapolis is a great store and always clean and all the staff is very helpful.

TelamonianAjax1 .

went there for a screen replacement - the staff was extremely helpful and accommodating, they fixed my phone quickly and did a perfect job. I highly recommend this store to anyone

Aubrey Wanner

Truly some of the worst customer service I have ever received. Not sure why you make an appointment time if they have no intention of keeping it. The set up of the store for service is confusing, the staff is rude & self important - I hate this store. Made me consider buying a Samsung.

Robert Jean-Felix

Worst customer service ever. Waited over 10 minutes just for a representative to take my name. After she took my name she informed me that it would be another 8 minutes before I could be seen. Within that time I saw multiple people get helped. After 15 minutes of waiting I decided to leave and informed the representative I was leaving. She had no regards of customer service to say “sorry” or see how they could have kept my business. For Apple to be as popular as it is the customer service that’s given is unacceptable to anyone willing to buy a product. I was ready to purchase a product and I told the representative I was ready to buy and now they’ve lost a customer and my business here in Annapolis Apple store.

James Richardson

Very helpful and they fixed my problem. I would have given 5 stars but you will have a long wait before you get service

Alex M

My iPhone was giving me an error (56) message, and would not restore at home. I was able to walk in, and set up an appointment at the Genius bar the same day. At my appointment it was discovered that I would need a new phone, and that I was just outside my warranty by two weeks. It would cost $399 to replace my phone, but Palmer at the Genius bar was able to work with his Manager, and help provide a new phone free of charge! Fantastic service, and great integrity move! Thanks Apple, I will be coming back for future purchases!

Kelly Kovack

I am a loyal apple consumer but have never has such poor service. After waiting 30 minutes to buy a phone for my mother we had a completely incompetent sales associate. Two hours later and going on the third attempt to set up the phone with Verizon we left in utter frustration. Next day went to Verizon and the whole transaction was finished in 15 minutes. Big disappointment.

Kirby McAdoo

Damaged my phone... 2 days before I could get an appointment for Friday at 1:45pm...It took forever. I don't understand why when I arrived at 1:20 and asked if I could authorize necessary repairs ($29 screen repair, up to the $99 replacement because I have applecare+) and leave and come back when it was ready, I was told no you may not do that. Then I had to to wait AN HOUR (almost 45 minutes past my appointment time), then be told... It will be $29 screen repair, up to the $99 replacement oh and AN HOUR AND FIFTEEN MINUTE WAIT. You're kidding me right? Why did I make an appointment? At 3:25pm (remember a 1:45pm appointment time) I didn't have time to sit and wait until it was done, so I had to then return the FOLLOWING day dragging my toddler with me because my appointment time meant nothing!!!!

BriasRocks .

Well I got my lame airpods from here Products are eh but the service and store is very good very elegant

sean yahyavi

Over crowded but the staff still helped me as they were helping other customers as well fast and friendly

Helen Greco

Always very helpful

Joseph Black

Bottom line up front - unfriendly staff thy are disorganized and literally could not care less about customer service. Quite possible the worst customer experience in an Apple store ever. Ordered an iPhone X ahead of time and was within my “window” when I finally was able to get an employee to not blow me off. Then once I did get an employee to acknowledge the fact I was there - I was put in a Queue for another 30 minutes with no updates and treatment as though I was wrong in for asking for an update after they “put me in the queue”. What is the purpose of Windows if they do not honor them - really at a loss. In the end I was moved around 3 times to be told that this next employee would be right on it. This store is a mad house with no organization and no focus on customer service. I literally cannot give you the number of employees that blew me off completely. Definitely not the store of choice and will never use them again. Unprofessionalism at its finest. Cannot say enough bad stuff about the staff as their approach to customers. And literally as I write this there are 4 employees sitting around chatting - not with customers. Definitely not what you expect from the Apple brand.

Urmil Dhanda

Poor. Made an appointment still had to wait to see a technician. Told to come back in 30 min. Still more waiting. The genius were so stupid not worth the wait. Took it to Palm Beach Garden store. Excellent service and problem resolved.

april Goad

Good service but when we called a head they could habe suggested making an appointment via phone... considering we were coming in and you HAVE to have an appointment! Other wise good customer service. Over all good experience.

kenneth thomas

Great place very helpful

Michael Sweda

Terrible service. Can’t believe they iperate like they do. Can’t make an appointment for repair of one of their crappy IPhones. I suggest buying another model.

neil buffler

Always a pleasant experience. Just make sure to make an appointment for technical issues

Les Warrington

Great

Kevin Kuo

Got there and waited on a line. When I got to the front of the line, I discovered that I was actually waiting on a line to get onto another line (reservation system). Decided to leave because it would have been faster to do it via Apple's online support system.

trey jackson

Very rude Genius person that works here does not help dont care if you apple care just want to leave I dont she be working for apple at all.

Edward Willenborg

Purchased and IPAD Pro and Apple Pencil from the Annapolis Store. When I got home, realized the sales person sold me the wrong Apple pencil. I live over an hour from the store so I called hoping they could handle an exchange via US Mail. Zero help, insisted I had to drive back to the store to complete an exchange.

Matt H

Came here to get my battery replaced in my phone. Took about an hour. Battery is brand new. Came here to get my iPad looked at. I have to go back later on in the week for that. The reason for two stars is because the battery in my Apple Watch 2 expanded and broke the watch. Unfortunately Apple won’t fix it and they make you get a refurbished watch once it’s fixed. So if you have a watch that has any sentimental value because it was a gift, don’t expect to get that watch back. This experience alone has caused me to look into other companies and only stick with the remaining Apple products I have. After reaching out to share my feedback Apple shows no care for the customers. No management or any other person has reached out after complaining about this experience.

Lisa Abell

Bought a case.. .. Busy store.. .

C Bethea

Nice looking store, lot of workers just not allot of answers.

Shannon Kendall

The techs onsite are not very professional with a lax attitude and appointments are not honored.

Ashley Escobar

I always have a horrible experience here. Since we pay so much for apples products they should have better customer service. Apple please do something about this

Stuart Fleming

Wait time is ridiculous (even with an appointment). Buy an Android.

Joanne Sears

Love this store, good prices. On computers. Always there for you.

Andrea Lichtenstein

My desk top computer would not turn on, apparently there was a power outage in our area. I unplugged it and waited a couple of hours and plugged it back in and it would not work. I took it in to the apple store in Annapolis. I was told they could not look at it and I could not leave it. I lugged it back out to the car. I called and tried to set up an appointment, I was told they could not get me in for another week. I took the computer home and plugged it in again and it worked. Very frustrated with the service at the Apple store. I guess it takes time to power back up, seems a tech could have told me that, it would not have taken very long for a tech to assess what was going on with it.

William LeCorn

Apple is all business, although the first time I stopped by there was a 6 hour wait to be seen! I stopped in another day at opening and I was seen within twenty. Uber cool professional staff, of course.

Monica Singleton

Awful experience. My WiFi suddenly stopped working on my phone. They explained that IT WAS NOTHING I DID - but gave me the option to pay $319. I asked if it happened again what would I do. She suggested instead of getting a regular warranty I should get an extended warranty... So I either buy a new phone even though I purchased this one and did not cause this current issue. Or I’m just stick with a broken phone. Ridiculous, not fair to me.

richard IV

This place is always busy but there is always enough help on. The staff is very friendly.

Pete Christensen

Very helpful.

Nick

I’ve had a few good appointments but have also had a couple not so good experiences. I have multiple Apple products and had an issue with my IPhone 10 since day one when the first came out. After ALMOST a year I finally got an exchange because the screen was freaking out. The old apple I remember would of taken care of this maybe after my 3rd visit not the 5 plus

Michael Pontillo

Great help and advice!

Carla Garraway

Outstanding help.

Michael King

I was put on hold to hear RAP music, I would rather hear evlavator music and music on hold is bad quality as well The technical person didn't pick up. I hung up and No answer to my questions Michael King

elly peraza

I made an appiontment for 5:50pm. Sat down where I was told to wait after being checked in and an hour later am told that my appiontment was canceled. It's ridiculous. Then am told to sit back down that next guy would take care of me and other people get called.

Tyshe Glitter

Fast paced but very very helpful staff!,

Krissy Scott

I’ve been trying to call won’t pick up got one word Samsung

Christopher Louks

My mother is about to leave for Africa and her phone is not working properly, so we stopped in to have it looked at. When we finally flagged down someone, they directed us to the guy checking people in, who very rudely said it would be four to five hours in a manner that made it very clear he was not interested in helping. There were numerous employees chatting with each other and generally not engaged in any type of customer service. One of the worst customer service experienced of my life. Reminds me why Apple sucks.

Richard B

This particular Apple store is a good store with everything on hand. However, the problem I've had on many occasions was and is the smell of body odder due to the swarms of people that go in and out of the store on a daily basis.The managers must have taken note though, because the next couple of times I've visited, it is now an open design with no doors, just glass pathways in.

James Lewis

No long line Sales associate was very nice and Understood what I wanted Didn’t have to wait for a mgr to unlock a cabinet And was very knowledgeable about the product

Jonathan Johnson

great customer service. countless problems with iphone products over time but an apple employee by the name of Chad was very helpful, tedious and patient with me.thanks Chad. great work!

Karen brummell

Great customer service

James Bowersox

I was told that there are worse things in life than waiting 4 hours to have your screen repaired, with a genius bar appointment. By the way, my phone was damaged by them in the screen repair process, so I was given a replacement. Sent home without a sim card installed. Back to the store. One week later, the replacement phone is intermittent. Sorry!

Elizabeth Fletcher

Horrible customer service. I went there to replace my lost apple watch. No one greeted me for over ten minutes, then a sales associate helped me and then passed me on to someone to set up my watch. Watch wasnt charged and had to wait 20 minutes to charge watch. Then the tech could not get my watch to sync with my phone. After three tries she told me to take it home and call Apple. WHAT????? I am in an Apple Store and waited for over an hour and after a $400 purchase I was to leave and take a product home that wasnt working. I got a refund and will go elsewhere. What is happening with Apple???

calebherrin .

Terrible experience. We bought a brand new Macbook pro. One day later it stopped working. The manager at the store did not offer any refunds/services, nor did she offer apple care for our inconveniences. I strongly urge you to go purchase products elsewhere. They replaced our laptop, but it cost us in time. Should I have to take 2 hours off work to get a 1-day old laptop repaired?

Beth Kreunen

Had appointment. Still took 2 hours.

Anne Hahn

Everything about Apple sucks. You call to schedule an appointment and you are put on hold for 20 minutes. You get to the store for your scheduled time and then you are put into a wait que for another forever. Once you get to the Genius Bar the technicians are great. Get your act together please.

Ann Sheehan

Long wait even with appointment. High pressure sales. Couldn't replace battery

Barbara thomas

Once two associates found out I was just buying accessories; they left me on my own. They told me accessories are on the brightest wall in the store, Well, just to let you know I went to Best Buy down the street to get those accessories. My household has three iPhones, two iPads and one Mac computer. I will be replacing all those one day. Appreciate every customer no matter when they come in...

Eric Lorenz

I had a very positive experience at this store when I purchased a phone for my wife and I. The Apple experts made the purchase process simple. The store was busy when we arrived but we only waited 10 minutes before we were assisted. There are usually a good number of staff members working so wait times are abbreviated. The associate who helped us answered all of our technical questions regarding the functionality of the phones and explained the financing process and how it all works with our mobile carrier. We were converts from Android and the associate made sure we were squared away when transferring data from our Android phones to our Iphones. I would definitely recommend this store for their service and the level of knowledge the staff members were able to provide.

Phyllis Carey

I visited the Genius Bar at this location six times. I had to wait at least 20 minutes past my appointment time 4 out of the 6 visits. I didn't mind the wait after my first visit. I was assisted by friendly knowledgeable staff, once it was my turn. Each device issue I went in with was either resolved or replaced. I left happy every time!

Heber N Amaya

I want to replace now weigh more than 1 hour 25 minutes

choco baby

Worst place! Staff is not friendly and not welcoming at all. Too long appointment wait and wouldn't even update you on status

It’s just Sage Slime

I went to the Apple store and Approached and tall dark hair man who was very rude and provided awful service when I came back for my appointment I went to a employee named Josh who provided me with amazing service and helped me with everything I needed... I was originally extremely disappointed with the service, thank you for Josh however which is the only reason I gave this store five stars! If I were the manager of this store I would really take a hard look at costumer service.

Derek-KJ

Superb customer service! Bright, spacious, and tech savvy environment!

Thomas Nguyen

Nice store, staffs are friendly and helpful. Everything’s fast.

Karen Wallace

took 40 min to see anyone , even after I made an appointment

Jennie Senter

Poor service. Walked in and no one came to ask us if we needed help. Had to try and find someone to then find out we were supposed to get on a waiting list. They did not tell us how long it would be and we waited for 45 mins to eventually find out they didn't even have the product we wanted in the store.

Kwame Kankam-Boadu

Always beautiful. A clean old city with a modern slant.

Michael Frank

Much better experience than at Apple in Columbia mall. This was quicker and staff was nicer. I will do my biz here, even though it’s a little farther away

Bernie Bennett

Great, fast service and great staff.

Jake Foley

Waited an hour past my appointment time to hear Beats headphones have a 90 day warranty, but you can fix them for $100. Seems like information that should be given upfront.

Y A

I was here for batter replacement and they broke my phone so I have to come back to get it fix again. I have been waiting for 2 hours and nobody take care of it. I been with apple for almost ten years this is first time I ever been so mad of it

tom akins

Ok...too crowded with apple folks

A Kapoor

Bought stuff worth $1200 and they did not have a bag for us fo carry it so we had to carry things in our hands.. not a good feeling especially when one has to walk in dark to their car.

LegendPro Gamer

I always been a apple customer and i had the luck i never had any issues with my cellphones till now .. I bought i iPhone 7 plus jet black 2 months ago and now one speaker wasn't working so i called apple support and they make me a appointment.... i went to the apple store and the run some test to my phone but they can't fix the issue so they change my 2 months old cellphone worth $869 from verizon for a refurbished phone .. It's this os right?

Phil Robbins

First time there. I received great help and my problems were corrected. Now that I have a better understanding of the store , my next visit should be even better. Thanks

Mike Paige

Great customer service!

John Williams

Amazes me that people like this format

Kt Hostetter

Worst customer service ever! No greeter had to search for someone to let them know I was scheduled for aooointment for my iPhone. Representative formally got to me after @ 20 min ( I live hour away) and proceeded to help me for 5 min, ran to another customer helped them for 5 min, came back to me it went on and on never getting one on one attention for any length of time. Finally told issue was resolved and I could leave. Got 1/2 way home and realized the diagnostic test that had run on phone was still running?? Called Apple support when I got home spent another hour resolving that. Employees are way too unorganized, dividing their time between several customers ( felt like I was surrounded by frenetic ADHD!! Constant mistakes being made and they are rude if you don’t understand their tech talk. Lady next to me walked out so disgusted! Second time I went there, the rep actually called Apple support and wanted the rep to walk me thru a process on the phone even though I had taken an hour to drive to the brick and mortar store in person?? The phone rep said that was unheard of and asked to speak to supervisor. All in all, I’ll pay for independent computer specialist before I go thru the nightmare of Annapolis Apple store. And will avoid Apple products in future!

Chad Smith

Horrible experience. Not the only time. You wait in line to get on the que line and have no idea who will be helping you. Then someone begins to help but is then pulled elsewhere to focus on another customer. Eventually they make their way back and you then discuss what you want. They again disappear and may return quickly or again scoot over to help someone else. The products are good but horrible service. In one case all i wanted were earbuds, which took me 1 1/2 hours to finally purchase. Seems absurd.

Moe Moe

Don’t service your Apple computer here wanted $700 for a new screen! Got it done for half of that at a computers store in Glen Burnie

Magic Mike

Beautiful museum-esque store, LOUSY service. Come on, u can affors to hire more reps, seriously.

Orange Peels

DO NOT GO TO THIS APPLE STORE. GO TO ANY OTHER APPLE LOCATION. I have no idea what the hell is going on, but they don't keep appointments they make you set up, the staff is rude and dismissive, and you have to wait HOURS sometimes. Make an appointment at noon? Oh, too bad, wait until 2. Or 3. They don't care. They have to go talk to their coworkers about their personal life while on the clock. Unless you are buying something, they just flat out don't care. It's wild.

Bianca Roane

Went to this store to purchase my a MacBook. Chris (White guy) was helpful in telling me the differences between the different types of computers and helped me pick out the exact one I was looking for. Chris (black guy) helped me to understand the software and set up my Mac before even leaving the store. So if you are looking for help in the store ask for both Chris' and they will totally help you out. Overall a great experience and very helpful,

Max Vindel

Amazing customer attention, I needed a refund for an apple product and the staff member who attended me was beyond fast and kind. Keep it up apple.

Hayleigh Allen

Walked in to get a new iphone battery and didn't know apple stores had changed their services. The employees avoided talking to me and when I did get one's attention he told me I needed an appointment for him to even consider listening to what I wanted. He told me I would have to wait 4 hours!!!! All for a stupid iphone battery? I am no longer an iphone customer and will never look back!

Jeffery Rodriguez

When we finally got help, the associate was very courteous and professional. There really needs to be a central check in system because right now it is just a chaotic mess where you just walk in and hope to God that you catch someone's eye. Extremely inefficient

Jean Mesic

Extremely helpful with my charger issue. Replaced and informed me of warranty!

J DH

Amazing service. Went there to replace my iphone battery without appointment. They gave me 1 hour wait which is reasonable. On internet they would give me an appointment for the next day. The service was excellent and my phone was fixed in max 45 minutes

Nicole Vzon

Well, this is initial impression. I walked in and the staff was very attentive and helpful. I hope they will stay helpful through the life of any electronic gadget they support!

Paul Sweeney

Great service without appointment on Monday! I only had to wait 25 minutes for Genius Bar.

Amanda Olson

I went in to upgrade my phone, but they could not accommodate my request even though I paid them all the money they wanted and they had the actual phone in stock! I was in the store for more than a hour and then they finally told me I had to go to an AT&T store. Although they did give me some accessories for free for the inconvenience, I still cannot believe a company like Apple could not assist a loyal long term customer with a simple upgrade

Lusvin Tista

the staff was not very friendly

Robert Fortune

A lot of products, but couldn't fix my ipod

Zach Dronet

Very rushed, they make you feel like a serial number. At least the long haired guy taking appointments this afternoon was. So in a hurry he forgot about being friendly or even having class about our conversation. I’d suggest to hire more employees or move to another building. 1.5 hour wait is ridiculous for one of America’s biggest companies. Plan better.