Reviews of Annapolis GEEKS (Computer Repair)

D Alan Cheek

STAY AWAY! I cannot recall being treated so rudely by anyone, ever. I wouldn't allow my dog to whiz on their building. Apparently the young witch answering the phone needs to have someone explain to her that just because you don't want to be bothered answering a caller's questions (that he was asking to determine your actual scope of abilities before tecommending you to a friend) doesn't mean you should be rude to them & unceremoniously hang up on them in mid sentence (after less than 90 seconds) without so much as a goodbye. I'm the kindest, most helpful, understanding & soft spoken GENTLEMan you will ever meet, (as my other reviews should show) but my treatment by their staffer was beyond the pale of rude & only TRULY described by words i refuse to use. What I'd LIKE to say at the moment ends with "...& the horse you rode in on." If you're busy, say so. Ask me to hold, tell me youll have someone get back to me - all woyld have been met with "Thanks!" - but "I dont have time for this" at 8:45 AM followed by "Click!" Was not. Had you treated me differently I would likely (after a few more questions) have suggested you contact (or be contacted by) a friend who needs emergency assistance with a CPA business network & to upgrade a couple of dozen PCs - a task I am unable to handle at the moment - & an easy $20 grand profit for any competent (though even inexperienced) "geek." Congrats, cupcake - i can't wait until your boss reads this. As it is, I'd give a negative rating if I could but WILL advise anyone considering doing business with them to imagine how they will treat you AFTER they have gotten your money. Dont be a fool. I (with 30 years' experience in Dundee of tee worlds largest IT projects) wouldn't touch them with YOUR ten- foot-pole! No way!

Margaret Kay

Very polite and professional! Up front about prices, quick turnaround time, and staff that was knowledgeable and friendly! Will recommend to anyone who needs repairs!

Sue Love

I have been taking my personal and business computers to Annapolis GEEKS for years. They have set up my business network and home office. The staff is knowledgeable, hardworking, polite and most importantly willing to spend time with you in order to understand the diagnostic results. They've earned a 5 star in my book. Thanks Annapolis GEEKS!

Chelsea Sedghi

Annapolis geeks was GREAT! They explained what was wrong with my laptop and had it up and running in no time. The customer service, quality of work, and response time were best in class. I will only go hear for my future computer needs!

Doorood Peace

Annapolis GEEKS are a group of knowledgeable people that have helped us out time after time for our office network needs. they have always been there for us.As soon as we encountered a problem with our network, the president of the company has dispatched one of his best to our office. I believe its very important for any business, not to have any down time with their system. Trustworthy and reliable company with a proven track record. KEEP IT UP GUYS!

Daniel Wood

HIGHLY RECOMMENDED! I have worked with Annapolis Geeks for the greater part of 5 years. I am a small business owner that appreciates the prompt service and friendly staff. No matter the issue I know that I can rely on them to take care of all my computer needs!

Janet D

We are a long term customer of Annapolis Geeks... since 2008! Great People - Great Customer Service - Extremely Knowledgeable Staff! They always make us feel like we are at the top of their priority list. Highly Recommended!!

R Williams

Fixed screen on Alienware laptop..... Quick service done right..... If your looking for cheap prices or discounts this place is not for you, but they are good

Eric Bowers

So glad i found this place. The service was great and they had my computer back up and running in a day. The staff is knowledgeable, professional, and simply the best.

P.J. Seen

As a small business owner I reached out to the Annapolis GEEKS team and spoke with Max. We set up a time for an assessment and was blown away with their findings. The team along with Max put a plan together to adjust our network and make it more secure. I'm grateful to say that Annapolis GEEKS is now one of our most trusted partners to our business.

Peter Kennedy

I am so glad I found Annapolis Geeks. With their help I have taken my computer skills to much higher levels. I appreciate the help with networking for my office, and the help with programming for my ecommerce business. Awesome !

Rusty Vaughan

I was worried. I had trouble finding a shop. Found ANNAPOLIS Geeks online. My phone call was accepted by a live person and really made me quickly comfortable. I took in my computer with my typical self diagnosis. They explained pricing up front. Took it in and completed the work on time with recommended checks. My diagnosis was wrong. They could have charged me for my work but rather did what was needed. As far as I'm concerned the rates were fair, the results exceeded my expectation, and it was ready as promised. What else is there. Thank you ANNAPOLIS Geeks.

Thomas Casey

Worked with Annapolis Geeks on a wifi system replacement for our yacht club’s house and docks. Right from the start I knew I made a good choice. The existing system was deceased and I needed a cost effective replacement from the ground up. AG was super professional and helped me understand some very complicated technical issues that I had zero experience with. They were patient as our board took too long to make decisions but then responded swiftly once we cleared all the Yacht Club red tape. The system is up and running and is the talk if the club, people can’t stop praising how well it works now. Highly recommend Annapolis Geeks!!!

Alex Lindner

Called this company and politely asked if they sold used laptop hard drives to which the response was "Uh probably, theyre going to be around 50 or 60 bucks". I told him that i could purchase a brand new one for that price if not cheaper, to which i got "well why dont you go do that then". Absolutely rude, will never get my business.

Linda Cox

Love my computer geeks! They are reasonably priced, very responsive to issues as they arise, great customer service and knowledgeable. I highly recommend them. Linda Cox, Cox Law Group, Annapolis, Md.

Kevin Zichelli

My experience with Annapolis Geeks has been very positive. The reason I contacted them was because I cracked the screen on my Lenovo Yoga laptop/tablet. About 6 months ago I cracked the screen to my laptop but I was still able to use it after disabling the touch screen function. Recently I dropped it again and the screen went completely black. For about two weeks I searched for a company to repair the cracked screen. I called about 6 different places before I was refereed to Brian at Annapolis Geeks. I visited every "screen repair" business around the area I started with Annapolis mall, Columbia mall and Arundel mills. Each location was either a one man band kiosk in the middle of the mall or a small fly by night spaces with folding tables and chairs and a single hand painted sign saying "phone repair" None of the mall locations gave me confidence to trust them with my $1,500 laptop which I use to run a small business. After realizing I shouldn't cut corners and pony up a the money needed to have the screen repair done right the first time. So I took it to Best Buy... terrible idea. The "Geek Squad" employee's first move was the try and sell me a new laptop, this was an immediate red flag. Then he said it would be a $149.00 diagnostic fee. When I asked how long the repair process would take he said it would be a minimum of 5 weeks and could take as long as 3 months. I was shocked, when I asked him where the repair facility was he did not know. When I asked him how much the repair would cost, he said anywhere between $400-$800.00. Needless to say took my computer and left the store. At this point I had been looking for a quality local repair shop and after calling some Annapolis IT companies for referrals I was told to contact Brian at Annapolis Geeks. Annapolis Geeks was fantastic to work with. They were honest about all their fees and pricing structure. Annapolis Greeks Diagnostics fee was $49.00 and goes towards the cost of the repair if you decide to use them to make the repair. The total repair ended up being around $250.00. Significantly less than Best Buy and much cheaper than having some mall kiosk break my computer while attempting to fix it. Annapolis Geeks is polite professional and had a quick turn around. It only took less than 72hr from when I dropped it off to when they called me to pick it up. The repair job was perfect and look brand new. I am very glad I found such a great local company and did not get ripped off. I picked u my repaired computer from Annapolis Geeks this morning. While chatting with the office manager I learned they are a certified Dell Distributor. I have been looking for a new printer and monitor for my home office and inquired about what they had in stock. It turned out they had just received a new shipment of Dell monitors and printers. Their new stock was top of the line and priced great. I couldn't turn down a good deal so I also bought a new printer and monitor from them. I like using local companies because you get to speak to someone face to face and didn't realize I was speaking directly with the owner. Overall my experience was awesome. Don't waste your time going to Best Buy or some iFixEVERYTING mall store. Annapolis Geeks is best computer repair shop in Anne Arundel County.