Reviews of The Orchard (Computer Repair)

McKensey Bagwell

From the moment I entered the Orchard, I felt comfortable as Earath greeted me in a welcoming tone, "We"ll be right with you." Right with me he was, nurturing my computer from its slow death. He was patient, friendly, and most helpful. He even offered to help me with another issue gratis in the future. This is the customer-based climate that I experience each time I visit the Orchard, and that's why I continue coming back.

Logan LeBlanc

Well I came in Monday afternoon to the store and there was only couple there I'm surprised that we got through the check in thing they said its gonna only take 15 - 20 minutes and the bullshit part was some of these people have been waiting for almost an hour and every time they call someone up no one was even in the room also there really need to have improvements to The Orchard like for real I waited more than more than they said how long it was gonna take... -.- so I'm not going they need to pay attention but they don't sadly.......

Mary Dupuis

Great service and competent staff...very impressed with everything !!

Mr. Pen

Awesome customer service. Thank you Orchard!

Nick Sigur

I was trained as a computer technician in the Navy many years ago. I know enough about computers to be dangerous. These guys come up with tips both hard and software that I never thought of. They provide practical, effective and economical fixes. Before buying new hardware because yours has become outdated and sluggish, check them out.

Matthew Soileau

I have had nothing but top line service, and assured quality work with all my computers from the staff at The Orchard. They have my business, and I would recommend them without a seconds guess!

Michelle Sam

Again a waste of my time

Brandy Lawless

HORRIBLE customer service. Still waiting on a refund since 4/22/2016. Called four times, still no refund.

Rebecca David

I wish I could give them no stars! My husband brought his laptop in to see what it would cost to have his broken screen replaced. They told him to sign a document to leave it for the quote and never told him it would cost $100 just to get a quote! Yes it was in the document he signed and he should have read said document but if you're going to charge someone for something like that it should actually be said out loud to make sure the customer is aware of this! We would have never asked them for a quote if we knew it was going to cost that much. $700 for a new screen on a laptop that is already a few years old just doesn't make sense and the people there probably already had an idea of what it would cost when it was dropped off. This is the epitome of poor business practices!! Stop ripping people off! Customers beware!

Zach Bush

Top notch service and quick turn around. Will definitely be a repeat customer! Thanks to the Orchard!

AVA BREEDLOVE

Got my camera lense fixed and got my phone back with majority of my camera roll just gone.

Shawn Johnston

Wow! These people are amazing. I got the chance to meet the owner and was blown away at how passionate and knowledgeable he was. Great staff. So thankful to have a place like The Orchard here in Lafayette.

Diana Gonzales

Very efficient, respectably, & helpful.. Also wanted specialist where I purchased my computer to upgrade. Someone who really knew what they were doing. VERY RELIABLE FOLKS. Thanks again Diana

Jacques LeDee

Brought my MacBook in bc of a lack of battery life. They ran their "tests" or whatever and said it was fine. The laptop only gets about 4 hours of runtime, and it is advertised as 10 hours. (I also have another one just like it that lasts almost the full 10 hours.) These guys might appear to be experts, but in my case, they have greatly disappointed me. I will give them one more shot, and if they give me some ridiculous feedback again and just hand my 4-hour battery life computer back to me, I will never go there again. I do have to say that one of the guys was really nice tho. Another one was very unprofessional. I was very skeptical about leaving my laptop with them. :(

graham beduze

Great guys and gals! They really give quality care to their clients and customers!

Katherine Habbit

Went there at 6:40 and they were closed. Supposed to close at 7.

Jordan Dugas

Very knowledgeable staff!

ryan rowland

Every time I go with a problem with my macbook they can't help me, I don't know why I bother going to this place at all.

Cheryl Dailey

Very helpfully. I would recommend them.

Cindy Stansbury

The worst in customer service ever. No smiles, no service, no help.

Tom Ernst

Prices have dropped a bit since the last time I was there. That's always a nice surprise.

Carol LeBlanc

I am so pleased that there is an APPLE store in Lafayette where you can actually walk in and not have an appointment….everyone has been extremely polite and helpful and I gladly paid the $99.00 to compensate for the time that was spent to examine my problem. This is standard in all APPLE stores that I have been to. I was called with updates and estimates as my work progressed and because of their service I will be purchasing a new laptop AND signed up for 5 hours of instruction although I have had an APPLE for years. Thank you…..

Brennan White

They may be “Apple authorized”, but certainly nothing like Apple. Apple will mistakingly book your repairs here even though The Orchard does not take appointments. I came in for the appointment that Apple made to readily be told they do not make appointments. It would be “1-3 business days” before they could have a tech look at my computer. They are also not overly concerned about customers. There are several local repair shops that work on Apple products. Pick any other one. If you have an issue with Apple Care, it’s better to just make the drive to Baton Rouge. I

Tommy

Really rude they act like it is a hassle to answer your questions even though you are a paying customer. I will never return to this company. They also have inexperience staff that are rude on top of being incompetent.

Allen James

Each time I visit I'm not disappointed. The service is great and they have a lot to offer.

Ankur Kumar

One of the worst apple service experience. Checked my phone and verified the software issue and convinced me about replacing the phone under warranty. Later same day asked me $350 for replacement.I got my phone back and went to apple store at Baton rouge, they replaced it for free. Also, last time I went in the Orchard closed before 6 and when the timing is 7:00pm

Paul Ayo

I was having trouble with my contacts on my iphone and the manager helped me solve the problem when ATT could not. This is great service since I did not buy the phone there. He never asked just set about helping me solve my problem. As a business owner I hope all of my employees in the future will be as helpful and courteous as the fold at The Orchard.

Adam Racca

The staff was very knowledgeable and they were quick to fix the problem I was having with my device. I appreciated how fast they resolved my issue. The excellent customer service will make me a repeat customer!

kingshowpao .

place is overpricing. there should be a law against this. bought a tech armor screen protector glass for iphone 7 plus for $20 only to find out later it was only $5.95 at tech armor website. X336%- highway robbery!!!!

Phelina Clement

1st time ever going to Orchard the young man was helpful even tho we didnt get to get iphone fixed. Will go bk if needed

Ethel Spallino

Nicole was absolutely fabulous while servicing me. She was very kind and extremely patient with me while getting my cellphone up and running again. Today I received excellent customer service and was given very informative advice, all of my questions were answered. I will definitely return to work with this young lady again. Thank you, Orchard in Lafayette and thank you, Nicole.

Alanna Bernard

Excellent service! Great to have this in Lafayette!

Blair Goulas

Go see Earath at the orchard with your electronics and Apple needs he’s very knowledgeable and friendly!

Eric Britt

Excellent customer service. Quick and knowledgeable in house IT department that is in store. Highly recommend this place!

Lecta Bourgeois

Don't use these people. They are ripping me off $1500.00. Ordered a Mac laptop with them mid -April. They give me the run around about it being on "back order". Then, they refuse to credit my credit card for the charge. And keep telling me "a check is in the mail". Apple tells me they NEVER have laptops on back order. I'm at the moment working with my credit card company to dispute the charge. These people need to be arrested. DO NOT USE THEM FOR ANYTHING. DISHONEST!

Ann Jennings

Nice place, very knowledgeable. Fixed Computer.

lsuisme69 .

Really quick service. Very courteous and professional

JMA F.Hernandez

Do not trust this people took a ipad to get ios installed now my ipad keeps turning off

Allison Chappell

Great customer service! Great atmosphere! I wasn’t ready to buy a new phone. The battery upgrade and service they did on my phone made a world of difference! Thanks Orchard Team!

Maria Schexnayder

Was sold a MacBook pro charger. Salesman sold me the wrong one with simply asking "what my charger looked like". I went to return it (all intact mind you except cellophane had been removed from box. Inside box ALL IN TACT) I got 90% of my money back. It was stated on the receipt AFTER I PAID. Horrible service. You should explain to your customers the return policy's BEFORE they pay.

Ricci Arnaud

Awesome service and very friendly staff!!

John Ford

This store should not even associate itself with apple. The customer service is average. However, the service is atrocious. They do not live up to their word on repair time and shipping time. They can withhold your product as long as two weeks. I would rather drive to Baton Rouge than have to deal with this store again.

Michelle Blackman

Great customer service.

number nine

Brought my MBP in for a repair, paid the $99 non-refundable service fee. They told me they could not fix it and I could send to apple or pick it up. Fair enough. I went back and picked it up as apple was too expensive to send it to. Walked out the door, flipped it over and noted that a bunch of my bottom cover screws were missing. This is a very telling service error/oversight. When a tech can not put all of the screws back in a unit, they either lost them or they stole them for another unit. Screws do not vanish into thin air. If they can not put all of the screws back, how much attention to detail are they actually performing on your unit. 0/10, would not deal with again. I can not post with no stars, so they get one.

Rachel La Beaud

Highly recommend!! Friendly, efficient and helpful.. Best of all, they take WALK INS!

Troy Cormier

So much to choose from..!!

TheFighinRoo M

Very unfriendly and rude. They lied and say they couldn’t check or test my phone and wanted to charge me for something that was under the warranty..

Noah Callen

The best place to get authentic apple parts and fix your iPhone with great service!

Betty Grossie

I have been fighting with AT&T for two weeks with no avail but it took less than 30 minutes for my issue to be fixed here at Orchard. Nicole made our visit memorable and pleasant the moment we walked in by greeting us and asking us how we were and how she could help us. She also fixed my issue and answered all questions I had. Recommend this miracle working business!

Mary Lorraine Bellard

My very first visit to the Orchard Store In Lafayette today. I was greeted kindly and received excellent service from Joe! My problem with IPhone was promptly fixed and I was on my way in no time at all!! I will be back & highly recommend them!

Chuck Vincent

Service was great! I dropped off my MacBook Pro at 11:00am and they had to order the parts, then they called me at 1:00pm the next day and it was ready.

Luke Bryson

Rudest people in the city... rude over the phone, and rude in person. The drive to Baton Rouge is worth it. Would not recommend.

art soileau

Absolutely exceptional folks in every way! Professional, technical knowledge and skill, product knowledge, good communicators, honest, respectful, friendly, patient, and more. Not that they’re perfect, but who is. When they fall short, quick to acknowledge it and do what must be done to make it right. No hesitation in recommending them!

Alston G

I went in to get the mousepad on my macbook pro replaced. They temporarily "misplaced" the new piece and left me waiting for over two weeks. They ultimately were unable to fix my computer and constantly tried to slam me with extra unnecessary fees. Now break is over and my computer is still not fixed. I wish that we had a real Apple store in Lafayette; I would have even been better off going to Doghouse Computers on S College. I'm very disappointed in The Orchard and never will be going back-- an utter fail.

ershad ganji

These guys are awesome. Helps me with my iPad.

J V

Go in and see for yourself. It seems to me that most of the negative reviews here are from customers who are upset about things outside of The Orchard’s control. (They obviously have to follow warranty procedures set by Apple, for example.) I have dealt with this store numerous times over the last six years (including getting my brand new iPhone 6 replaced twice through Apple’s warranty years ago). I have always had great service. Don’t let these reviews scare you. Just consider the policies The Orchard has to follow and the number of customers they help daily. You might have to wait your turn, but they will treat your problem like their own as long as they’re working with you.

Anna Savoy

I love the Orchard because their service is quick, the staff is courteous and their prices are fair. I'll keep going back.

Matt Case

If I could rank this place any lower I would. Terrible customer service and they never fixed the problem. The person working the counter was rude and they make you pay upfront for repairs that they dont know if they can fix. Then call you back for more money and still cant fix the problem. Then unwilling to work with me to try and resolve anything. Not to mention they had the computer for over 2 weeks. I would never use this place or reccommend them to anyone.

Larry T

Very nice people. Always easy doing business with them.

Cydnie Swain

Greta service! Always willing and ready to help. Know what they’re doing too

Nicholas Zerangue

It's awesome to have Apple Specialists locally. I had a great experience and will go back in the future if my devices have problems.