Reviews of Apple Fayette Mall (Computer Repair)

Gerria Berryman

Made appointment for Iphone 5 battery replacement and when they gave it back to me it had the same % of battery as when I gave it too them and then the battery continued to drop just like before. I don't think they did anything. DONE with iphone

mufasil na

Had a great experience purchasing the new iPhone!! Great staff and very friendly atmosphere!

John Helm

Great service.

Jessica Blackburn

Friendly people works their

Sky Baas

Fast and efficient, they fixed my phone 15 minutes before they said they could. I’m impressed!

AL Beschman

Absolutely the best service, friendly Apple folks. I was in and out in 1/2 hour

ABO MSFEER

The really need to prove the customer service

Jackson Millard

I ordered an Apple TV online for in store pick up, when I arrived they found someone to help me very quickly, after I got my Apple TV they asked if I had any questions about the it. Though I didn't have any questions about Apple TV I had a question about MacBooks which they answered and even took the time to show me on one of the display MacBooks. Overall good experience.

Hector Toledo

Knowledgeable staff got me in and out with a new iphone Xs for the wife in under 10 minutes!

Josh Zik

Love the Apple Store - best retail experience.

Jeanie Gee

I arrived at the store to have the recalled button on the iPhone 5 and I waited in line for about ten minutes. I was told that they would take our name and try to work us in. After checking back three times and three hours later I gave up. They were not very friendly and only wanted to sell new products. Apple is so much less since Steve Jobs is gone. I would not recommend this store even though I have been purchasing Apple product for twenty years. Lexington needs another store or new managers at this one. Very disappointed.

xincai dong

So, the apple store don't take apple pay for repair that they have to send it off..

Stephen Bishop

The employees were fairly nice. Now that I've written the positives I'll cover my negatives. After making an appointment, in hopes of avoiding the typical hour wait, we arrive and the store and are immediately plunged into a 30 minute wait. After 5 minutes of consulting, we're told that our phone needs a new battery and they can install it in 40 minutes. So we walk around the mall for the 40 minutes and come back to the store. We then wait for our service to resume, as it should since it was a "40 minute" service time. Another 45 minutes passes by, making this a 2 and a half hour endeavor, by this time the store (and mall) are closing down and not a single employee (there were plenty standing around goofing off at this point of closing time) came to help us or asked if we needed anything. Needless to say we were sorely disappointed in our service and I have no intentions of returning.

MaryAnn Gill

Thank You so much for helping Us today!! Our Guy was so much help!!

Taylor Fitzpatrick

Apple Products & their customer service & just trying to even speak to a service rep is pathetic, terrible to say the least. No wonder it’s so difficult to reach assistance from Apple, they know their products are garbage & therefore they make it extremely complicated to get any type of customer service. No wonder their Chinese sales are way down, it’s not the economy, it’s that the Chinese realized Apple products are worthless garbage.

Robert Elam

A great place to find all your Apple needs

Brandon Sandlin

Very helpful and fast. I made an appointment so I was in and back out.

Rachel Li

My iPhone 6 battery was swollen, made an appointment for 5:30 while we did have to wait a long time. Staff was very friendly and smart, instead of just replacing my battery for 30 bucks, they just gave me a new phone

Richard Combs

The staff at this location is wonderful. They are very friendly and unbelievably helpful.

Rony Ballou

I have shopped here for several years. I always have a great experience here. The people here are always very knowledgeable and helpful

Eva Smith

Love going to the mall

Nate Williams

After receiving a call that my computer was fixed, I went to the store and ended up waiting an hour after I was "checked in." I then mentioned, to an employee, that I had been waiting for an hour. They then proceeded to assist me shortly after that. Once I received my computer, they told me not to worry about the fee associated with my repair due to my wait. Everyone there is so friendly and helpful. Thanks for being so awesome, Fayette Mall Apple employees.

Chris O'Bryan

The service has declined over the past several years. You can't go into to store and get anything looked at without an appointment. And, when you request to get an appointment, the only thing they can say is "it will be several days". Really, that sounds like a ploy to get you to buy a new phone. I am disgusted with the cellphone monopoly.

David Rempfer

Consistently packed out with people, yes, but they carry it well by also being consistently clean, efficient, well-staffed, knowledgeable, amiable.

Bebe Lovely

Quick and easy

Mike Miller

It's apple... pack a lunch.

Dianne Shuntich

The young man who helped me was very personable, helpful, and patient.

Kenya Ballard

WORST PLACE I'VE EVER HAD TO GO! I DID NOT LEAVE HAPPY!

SpiderSavvy .

If you run your own business chances are you'll need a quality computer that you can rely on. The Mac Store, at Fayette Mall, has always been essential for our success. The few times that we've had computer problems the friendly staff at the Apple Store has always come through; letting us get back to what we love to do; building a marketing websites!

john shearer

I am an Android guy myself but took my daughter here to pick up her new phone and the people there are really helpful and nice.

Salah Shakir

Apple store is always ready to provide help and assist customers. I hope they keep their level of customer service.

Geri Gaudet

Friendly, knowledgeable sales and service team members.

Chad Hembree

I am not an Apple product fan, but that's another story. Still, even I can appreciate the top notch customer service Apple has and this store proves the point. They can get busy so call ahead and reserve your spot for faster service. If you have a business be sure to use the business department for your sales and service

Chad

Extremely nice and very helpful. This was my first time visiting this place I had to get my screen replaced on my iPhone. Took about 35 minutes

Dan Kennedy

Beware! NEW POLICY should make you rethink all Apple products! They refused to work on my phone because it had once been repaired by a non Apple store! I’ve had 10 phones fixed here before and never once has this been a problem! My local Apple store in Knoxville is weeks behind in fixing phones. In the press you hear of updates shutting off phones that don’t use Apple parts. Buy a Android!

Casandra Stidham

Great support service and I appreciate the guys at the Genius Bar exhausting all options before we just had to replace the keyboard for my Mac Air. It cost me about $400 less than Best Buy wanted to charge and about $150 less than the local computer repair store could do it for.

Josh Loredo

Went here to inquire about new line of MacBook Pros. The employee knew less about them than I did. I understand not knowing every fine detail, but knowing at least SOME of the technical specs for a new product is almost to be expected. Or so I thought

James Skeens

Nice and courteous people

Brian and Anisia Woodring

Waited half an hour for them to say they don't know why my phone won't open PDFs even though they open on everyone else's phone, whether iPhone or Android. They said we have to contact whoever sends PDFs and tell them to send them individually to me instead of the group. Not helpful.

Jim Patterson

Tired of dealing with the run around in this place. I’ve been in there and been forgotten about I’ve been in there and lied to. Today I needed help with the matter and all they wanted to do was sell me a new phone. I purchased AppleCare with every product of and for some reason they’re saying I don’t have this registries.

Craig Lakes

The folks in the store have been more than excellent to work with on every issue i have ever had. They really know the products well and give great service............Thank you

Mustafa Al Agha

As all apple store, a friendly professional staff, very clean store and very organized.

Andrew Peterson

Before I continue with this review, and explain why I have left the negative rating that I have left, I want to say that a majority of the employees and geniuses I have dealt with over the last year and half have been nothing short of fantastic and extremely helpful. This store truly does have fantastic employees that are knowledgable of the products and services that Apple offers and are extremely eager and willing to help with issues that may arise. That being said, my most recent experience here was nothing short of absolutely miserable. I took my computer in for repair to be sent off on a Wednesday afternoon with a verbal commitment that it will be back in 5-7 days, with day 8 being the day written down to receive the computer back. I get an email on the day I was supposed to get my computer back that there was a constraint on the part needed to fix my computer and that I could either wait for the part to be available or for my computer to just be replaced. I decided to go with the replacement after having extreme difficulty getting into contact with the support agent who could order the new computer for me. I received an email stating that I should allow 5 days for the replacement process to be complete and that they are having the process expedited. Among other issues that I won't go into detail about, it took 15 days to receive my computer from that "5 days for replacement" email. My tracking said that the computer was delivered on a Thursday morning at 10:30 am, but I never received communication from the Apple Store. I call them at 5 pm on Friday to see what's going on and to see where my computer was. They couldn't locate it and said we'll call you back. It turns out the computer was completely unrecorded in their system and just sitting in the back of the store and I wouldn't have received it anytime soon if I hadn't gone out of my way to figure out where it was. Once I got to the Apple Store to pick it up, I realized I had still not been put into the system. At this point, I've been without my computer for 23 days on an expected 5-7 repair process, and I was noticeably frustrated. I understand delays happen and that a lot of this was probably out of their control, but there was next to no communication from them regarding the status of my computer. When I finally got to pick up my computer, I aired my grievances to one of the Lead Geniuses and another one of the employees and all I got was "We're sorry - replacement processes can take up to 30 days." which was never communicated to me. I was never told to allow up to 30 days for a replacement. I was never warned that it could take such a long time. When spending as much I spent on my MacBook Pro, I expect better communication regarding the situation. I could have been friendlier and handled the situation better. I could have been more understanding of their issues. However, I was, and still am, frustrated with how the entire situation was handled. I'm a power user of my Apple products and I really do love them - but I need to have them for my work and for my pleasure. Without proper communication, I cannot adjust my schedule accordingly leaving me in a limbo. I've had mostly positive experiences with the company and with the retail stores, this one included, so it really is unfortunate how this entire string of events has played out. It is inevitable that I will return to this Apple Store in the future and will continue to give them my business, but I want other people to be aware that these situations do happen. I hate leaving negative reviews, but a negative rating accurately reflects my experience. I encourage future customers to get full confirmation on expected dates and be aware of any issues that might cause delays.

Brandon Bell

Staff were very helpful and engaging during many visits on multiple days. Were even willing to recommend solutions offered by competing stores where best suited.

Steve Miller

Great store and employees

Christopher Stinnett

I recommend actually walking into the store instead of booking an appointment online... They always get me in hours before my scheduled online appointment. The service here is fast and friendly, and the technicians are always more than helpful. Thanks apple!

Tom Tharos

Abismal Service. Waited 10 minutes on the phone to get an appointment. Decided to hang up. There are other places selling Apple products and you don’t have to fight mall traffic.

ZeeGaming35

It's good. They have all the usual things you need for Apple devices.

Aaron Guest

Great location and easy in and out. Always super crowded though. Without an appointment it is hard to get in.

Justin Fugate

Great service! Everybody is always super nice. Other electronic companies don't even have stores. It's good to be able to go in to an actual Apple Store.

Lindsey Babe

This store was tremendously helpful to my mother. Her phone wasn't letting people talk to her, she wasn't being heard. So she took it here and they where very quick to help her with her problem, very polite and respectful, and fixed her phone within a few minutes. They even fixed it right in front of her too, so you really know what kind of work your getting. Little pricey but if you have an apple phone it's worth it to have the peace of mind you got it done right.

Brandon Merritt

Overrated

Dessa Berry

They helped answer the questions I had. The wait time wasn't long.

Howie Dotson

VERY upset! After having an appointment and having to send my phone off for repair AFTER being told it was to be replaced, I come home (3.5 hour drive one way for me) only to find out that the phone is locked! Was in store for almost 3 hours! Now, having to send the phone off through carrier because the SIM card isn't detectible in the phone supplied to me. Apple support was NO HELP what so ever as they say they can not unlock the phone (NOT the 4 number or finger ID lock) it is completely locked! NEVER again! Apology is NOT acceptable! Sorry to YOU Apple!

Wesley Baker

Great store, supreme nice staff.

gary perez

Very helpful, with a lot of employees at this time.

Heather B

This place is awesome, the guy that helped me was nice. When he checked me out he actually asked for my ID because I have CID on my card. The last one I went to never even came up and asked if I needed help.

Jonathan Brown

4.9/5: Great experience! I went back after i already one time because they didnt fix the problem, and they gave me a brand new iphone 6! had to wait about 30 minutes for an appointment but well worth for saving me $300! will return here again.

Janaki Ram Vure

I would say the worst place I have ever gone to ,the staff over there are very un professional and after making 4 purchases from this store I just had an Ipad that we bought for my daughter 6 months back and this was no longer charging and the first time I went there they said I dont have the receipt which was reasonable infact I have shown them the email receipt but since they didnt agree I went back and showed the receipt now they say me that the receipt dont have the exact apple device ID and ask me to go and ask the retailer to create a new receipt for this which I dont think a retailer will just change for one case,bottom line these people over here are extremely rude and saying the answer in a very un professional way,this makes me movel away from apple completely

Meri Bartoli

Went to get my iPhone 6+ cracked screen repaired and everyone was so helpful. Had to go home to back up my phone, went back later and they got me right in and fixed the screen! It's like a new phone again and the screen colors are much more vibrant! Very pleased. Great customer service and the repair was performed to perfection! :)

Lawrence Stewart

Endless phone queue where my ears were assaulted with what some idiot considers music. Not worth the prolonged torture to finally get a connection to a representative.

Chris Sapp

Very nice and fixed my problem

reddy vamshidher

Used to go this place it's busy but that is what expect from Apple

Robin Torrance

Awesome

Jeannie Francis

Always been obsessed with Apple products for many many years and spent lots of $$. Never had an issue getting things fixed (in or out of warranty) before either. But that all changed this week. I'm done obsessing. lol Had an appt with batteries plus to get my battery replaced on my iPhone but they had to order one, so I set up an appt with Apple since I knew they'd have one. Went in and said my battery is bad - he said he'd look. After a while and testing he said the battery was just fine and it was the Logic Board (the genius was super nice though I need to add). I trusted him because I thought they had extensive training. I had to pay off my iPhoneX ($400) in order to buy another iPhone ($1100). So I sell the iPhoneX as a non-working phone due to the Logic Board to someone locally that buys broken phones pretty cheap because the genius said it was dead weight now. The person that bought it let me know the next day it was only the battery and it was working just fine now and they knew just looking at the phone what the issue was (I won't mention where this person works....). They didn't have to tell me at all, but wanted me to know that the genius was wrong. I called Apple Customer Support and they were WONDERFUL and made notes on my case number. I can't say enough about how nice they were! I then called the Apple Store and Mr. White said he was the manager. Said nothing could be done because their software said my battery was good and their software is always accurate and just because a new battery fixed it, doesn't mean down the road the issue won't reappear again because my battery was perfect in the phone so it's obviously something else. Very rude and condescending on the phone... had someone with me that could hear the conversation as well, and she was in shock over his tone like I was. and NO your software isn't always accurate.... looking back at software updates that crash iPhones and cause issues like overheating, etc.?? LOL I'm over it. **and a fun note, while sitting there waiting a genius was trying to help a lady with her iPhone and she asked her (verbatim) "Do you really need your FaceID to work, is that something you need?" and the lady was like "well yes, I want it to work?!" The lady's expression was priceless, at least I had some entertainment..... ugh

SoccerBros 420

This place sucks I answered my Apple ID 90 times the right way and it never worked screw u apple

Dana Johns

Appointment at Genius Bar was easy to make, but they didn't get to me for 45 minutes! Why did I make an appointment? The employee insisted my phone had water damage until she took it apart and looked inside. Additionally, I noticed a small chip in my screen protector as I walked to my car, which has now spread across 1/4 of the phone! Watch out, they'll damage your accessories!

melissa edmiston

Went there to get a new phone, literally no one would help us. Tired to talk to someone and she told me she was busy. Worst customer service ever.

Sam Barnes

they always give me cheap repairs

Daniel Gorash

It's what you'd expect

Englishbars .

although I dislike the store design and service layout......the staff is what makes the store 5-star. they work to solve the problems and have genuine nice attitudes.....not like the $15 an hour mcd worker.

damarqus nathan

Great service!!!

screaming Icepony

Even when crowded, everyone gets serviced. It honestly feels comfy, homey. Knowledgeable and friendly staff.

LaRon Botkins

Very good customer service and answered all my questions!!

chandler roberts

Andrew the apple genius killed it. Quick and finds your problem with ease whether its negative or positive. Hey, at least he found your problem. Also, many beautiful apple woman workers. Get there.

Ariel P

I've been to Apple stores all over the world. The service is friendliest here, but that is where it stops. A scratch on the back of a phone or computer is enough to make you ineligible for any warranty, including the battery replacement for the iPhone which was a fault of Apple software. I've never encountered such fussy warranty protocols and I have no doubt it is a scheme to help them look more favorable in stats or make some extra cash. I would hold out for store that is much more reasonable about what is considered normal wear and tear. Horrible.

Matthew McCreary

Great service Program staff is VERY friendly and helpful

Kyle .

I’ve usually had great experiences in this store.

AB Shrestha

Nice service

Alessandra King

My wait the first time I went in was a bit long and I'm not sure the appointment helped, however they were very kind in fixing my shattered phone! I had to go back because the first time after it was fixed the sound stopped working and so did my camera, they got me in asap and were apologetic for the issues. Things happen and as long as the company is kind and has a fairly quick response I believe minor mistakes are okay. They were overall helpful and nice.

Bill Stewart

Nice store and friendly employees but I drove over an hour to have a screen replaced on my daughters phone. She was in the hospital at the time and was unable to give me her Apple ID password. Because of this they couldn't replace the screen? Really? So I went to a cell phone repair place instead (not an Apple Store) and they replaced it without any problems. I wish they had told me I needed this before hand

Tamara Neal

We had a young man named Max greet us. He was very helpful in explaining how things would go. A young man named Logan helped us with our problem. He was informative and pleasant even at this busy time of the year. They both deserve praise. For two people new at dealing with Apple products- they were the best.

David Simms

The customer service was quick to help but unfortunately unable to help with my Apple product issues.

Brenden Shaw

I was very satisfied with my recent experience at the Apple Store, in the Fayette Mall. Thank you for effort and for going above and beyond protocol.

Daniel Vanover

Such a great experience. Genius bar and floor staff are fantastic. Awesome selection of products. Layout of store is easy to navigate and find what you are looking for.

Chris Slater

Apple provides legendary customer service and sales.

D Nez

Ryan was very helpful !!!

Robert Henry

Ty was super helpful and quick to resolve my issue with my old iPhone. His multitasking skills were impressive and the store as a whole was great.

Frankie Hall

Very crowded but organized and good customer service

J FB

As any Mac store, great organization and cleanliness and good support service. However, sometimes can be very busy to get help.

Inmortalis Studios

Waited for nearly two hours to be seen. We made an appointment for 5:15 and were not seen until 7. I was very irritated and definitely flew off the handle a bit much and left but my fiancé decided to stay and wait it out. Would not recommend.

Audio Extortion

What can I say its apple busy busy busy

Josh Pike

I recently got an Iphone 4G, but I am currently using a 3G and the portal that you use to charge and import data from is damaged. I wanted to get this replaced so I could save all of my pictures before changing my phone service. The attendant I spoke with at this store told me that my "whole phone needed to be replaced". They could "sell" me anther phone. I explained to the attendant that I needed to get my pictures and that I already have a new phone. She told me they could not help me nor could they tell me a place that would service this phone. It is ridiculous that this company cannot fix a portal on a product they sell, but they can "sell" you a whole new phone. Pretty common sense that this portal can be fixed. Me and my entire family own apple products and have spent thousands with this company and they cannot assist me with getting pictures off my phone!! APPLE IS ABOUT $$$ and NOT CUSTOMER SERVICE!

Lance Burkhardt

Yep, it's an Apple store. Pretty good service with no high pressure sales.

Marty steigmeyer

Very knowledgeable and thorough Most important they leave you alone!!

Fred Faust

Very helpful and courteous fixed my daughter's problem as well as mine. Super pleased with how it went!!

Donna MacDonell

Professional and probably with phone taken care of in less then 1 hour

Tonya Harris

Wonderful their stuff is always amazing and helpful today Steven got me together that's a very bright and skillful young man and knows his stuff thumbs up for Fayette mall Apple store Lexington Kentucky

Elizabeth James

So you go in, someone asks what you want. I say my battery has short lifespan”. Then you get sent to a line. Fifteen minutes later same interaction happens and you are sent to a table. Bout ten minutes later you have someone ask you a couple of questions. I once again state that my battery has a short life span. 10 minutes later I’m sent to the other side of the table where my phone has diagnostics ran on it that says ... my battery sucks and I should get a new one. So they tell me come back 9:30. I come back at 9:24 knowing the store will close soon and I want to be helpful. They ask me to return in a few minutes not offering for me to sit in the store for the six minutes despite not having a customer at that time. TLDR: the wait is rediculous and they have limited customer service.

Christian Warren

Got to be kidding me $42 for one screen protector I just go on Amazon and buy that for a 1.39.the wait is ridiculous the atmosphere why can't I just go buy phones and get it leaves and not have to be in Shangri-La

Peter Williams

Apple has the worse customer service, who knows where the hell to go when you enter a store, possible they have more employees then customers. They just move you from one part of the store to another, worse experience ever, last iPhone I ever buy. Wish my phone would break I need a reason to go android but I’m cheap.

M Bradley

From the moment I walked in the door and was greeted by Andrea until I met my tech, Jake, the Apple Store at Lexington Fayette Mall went above and beyond to make me feel welcome! They were efficient, kind, and knowledgeable. Customer service is a lost art these days, but Jake patiently answered all my questions and helped me resolve my iphone issue with ease! Thank you, Jake, for all your help!

Jenny Boone

Awesome service, nice people, I was happy to stay as long as needed because they fixed everything!!!

marcia hurlow

The clerks were very helpful, not pushy or condescending, which means a lot to me, a technophobic person. They were also very knowledgeable and could point me to exactly the kind of thing I was looking for, or tell me where to find it. I also have appreciated that when I brought in something that needed to be fixed, they were very clear about the options, as well as telling me if it wasn't financially worth fixing or that they would take it to an independent shop.

Douglas B

Excellent products and nice people once you're in the store. They much prefer internet communication; slow about telephone response, but helpful once you get them. It's not cheap but probably the most dependable products in the industry. Recommend the training class(es) unless you're savvy about those products. Expect high strung salespeople - apparently under a lot of stress in an aesthetically sterile environment.

Alice Mardell

I have been to this store for more than 1 hour. I have an appointment but they’re not taking care of my. This apple store is really really bad

Dave Speicher

Very attentive and helpful staff. Made me feel very important. I had a computer problem that was under warranty and instead of repairing it they gave me a year newer one. Really impressed. Darius and Will were awesome!

Victor Espinosa

They look for reason not to cover a recalled phone, said the antenna was damage...you decide, what a joke.

Twam

Personally it's not what I like in a tech store. Very crowded, and their attempts to make it casual don't help. This has less to do with this store and more to do with Apple's style altogether. If you love apple stores feel, this feels like the rest of them. Their tech support is very friendly and knows what they're doing (for the most part). They won't throw in random charges without letting you know, and you can turn down anything and decide to go elsewhere if you don't like the price. Wonderful people and they make sure you understand what they're talking about

Ross Gardner

Not into Apple, switched to Android, very hard to get any appointments in, much happier with Android

Larkin Jackson

Was passing thru the city waiting on a flight The Guest Services Desk was very nice and let us store our bag for 3 hours. I was expecting to pay for the trouble and she was very nice and said that it was her pleasure to help. Appreciate the kind hospitality. Thank you.

Ivan Ivanovitch

8/14/17 I had a cracked screen on my iPhone 5s. I researched the repair price at Apple, I also read that I need to backup the phone before bringing it in. Online, I made an appointment for 10am; I was immediately greeted at 10am, Apple employee did a diagnostic, and told me my phone would be ready in an hour. An hour later, I had my perfectly repaired iPhone in my hand. Note: Along with the display being replaced, Apple also includes the home button, face-time camera, proximity sensor, and ear speaker since those components are attached. The home button on the iPhone5s has a fingerprint sensor and since the home button gets replaced, you need to go into settings and turn on the fingerprint sensor and redo your fingerprints.

Pat Hall/Sparks

Very busy but great staff

CatMan 82375

Sending an “At a Boy” to Wil, for the help he gave me the other day. Got my iPhone and iPad synced with outstanding skills and knowledge. Helped get both devices updated and set me up with more iCloud, which really did the trick. As I was waiting for the updates he had to leave and made sure that I was handed off to another Apple store employee. Both of whom were very friendly and attentive to my needs. I’m a medically retired soldier with vision issues, I wouldn’t have figured it out myself;) Thanks for Your Service Fellas.

Col. Jordan Palmer

Useless and not at all helpful. What a joke. I am switching to Android because Apple is most definitely NOT a customer-centric company by any measure of the word.

Ximena Luzuriaga

Csr people is very helpful

Lisa Raymond

Cloud and ipod

Chad Cline

Great store. Always friendly staff. Solved many of my issues that have popped up from time to time. Never have had to wait if i reserved my spot ahead fo time.

Joeliz Veras

They were very nice and got us in and out quickly

Victoria Fields

I don't even shop at this location nor do I live anywhere near it but they called me and it was an automated message. No thanks.

Miranda Hancock

Great experience. They fixed my iPhone in less than an hour and was so kind!

vipul desai

I had appointment to replace iphone 6s plus battery at 5:50 pm . I went at 5:40pm and Genius bar Rep. refused to work on it . he said mall will close at 6pm so we can't do it shame on Apple. I called customer service when i took appointment she told me don't worry battery replacement will finish in 15 to 30 minutes. customer service over the phone they are willing to help but apple store at mall not .

Dennis Moore

Typical Apple Store. Techs are ok to deal with but until you get to them the general sales people are more interested in selling you a new phone than helping fix your old one.

A Person

Great personalized attention.

Russell Gilreath

Cool place

Joey Wolford

Good way to get your hands on the products they have instead of just buying online. The staff was quick and helpful!

Karen Miller

The people in this store must be well managed. I went in to have my iPhone battery checked. I was immediately helped. I sat down and someone told me I’d be helped. It only took approximately ten minutes for the entire experience. I was there on a busy Saturday. I was impressed.

Brookelyn Hays

Have you ever had a phone that don't work?Well look no farther there is a awesome store called Apple they have phones and tablets and computers.I got a nice computer there and it was very useful and it still actually I am typing this of my apple computer it has a lot of uses like emailing if you like touch screen you can get a touch screen one.The apple store is the best store ever when I walked in I thought to myself I am totally going to spend 12,000 dollars.The Apple store is expensive but if you buy a computer and it is 1,000 like a Mac Book it is worth it because you will get your moneys worth.And the reason I would rather go to the Apple store than Best buy because people at Apple are more friendly and their services are way better and way faster so if you are looking for nice fast and friendly services go to Apple in the mall in Fayette county,3401 Nicholasville Rd,Lexington,ky 40503.If you ever need a heavy duty computer try Apple I believe that you will love the Apple store just like I do !!

Aaron Foy

its not even about a apple.

Samuel Croucher

Not Good. . Took them an hour to finally tell me that my phone had moisture in it ( not sure where from) . That is wasn't covered under warranty ( Less than a year old) . A replacement would cost over $ 250.00 and it only would have a 90 day warranty . I left after the store manager and the tech were bery rude. Avoid this place if possible.

Lori Miller

The salesperson gave me incorrect advice about the extent to which it would be possible to transfer data from my old MacBook to a new MacBook pro. Turns out in my particular situation, it has not been possible at all. So I was left with a brand-new laptop to which I am having to transfer files piecemeal.

Rick Lawrence

Worst experience ever. Techs (geniuses) were interested in one thing, selling a new phone. Release 11.3 blew my phone up and after multiple attempts with phone techs to resolve they set up store visit "where they will resolve the issue". Arrived early, taken right in and tech was finished with looking at issue in less than 3 minutes and said "we can sell you the solution". 7 plus is only one year old and both updates created a major issue. After a 125 mile trip to Fayette Apple store, I assure you I will never return. I warn you about this experience.

Joshua Fightmaster

Good for browsing

Christopher Long

Apples phone are junk. Constantly resetting. I paid 200 for a iPhone 5s and it sucks cause it is so slow and it continuously restarts

Cameron Burress

The service from the employees was fine, it's the regulations that apple sets on its consumers that's iratateing and unnecessary

Meagan Lopez

Nice people, very busy

Cristan Mikayla

Bekah helped us, she was so sweet and helpful!! We will definitely be back!

Tyler Poore

Awesome customer service, knowledgeable and friendly staff. I always make an appointment and I never feel like I'm there long then I need to be.

Run Productions

I not like apple

Dustin Moorhead

Very helpful. Plenty of customer support and willing to help and answer any questions you have.

Barry Brinegar

The best customer service. Cat Cummins gets high customer service scores. She has a very high technology competency coupled with a unique way to communicate that knowledge for greater value to the customer.

Chrystal Wilson

The staff here are wonderful and the summer camps they offer to children are exceptional! I will definitely attend more events here.

Felipe SS

Good options to buy. There are cheap stores and expensive ones.

Stacia Bryant

I had a horribly cracked screen, completely shattered. Came in without an appointment (but I knew they stay busy so I got there really close to when they opened) and asked if they could fix it. Typically it can't be fixed if the phone itself is bent and of course, mine was, but only slightly. They said they would still try and fix it and gave me a time to come pick my phone back up. When I got back my phone was fixed and ready to go. Yes, they are busy, it's an Apple Store! But I was amazed st how fast they were able to take care of me when I was dropping off my phone and picking it up!

Leekitia Brown

Cool store

Zachary Skubiz

The guy we saw was really sweet and helpful. It took a while to get service, but that's too be expected for a genius bar appointment.

Brandon from Kentucky

2 hours and 30 minutes to get a iphone 8 fixed from the phone freezing. Im over it walking out of the mall at 9:00pm

Bailey Cowen

I 100% recommend, I had some really tricky viruses that got downloaded to my laptop, and were really hard to get rid of, but they were able to find them and delete them from my laptop. I walked in without an appointment and they could help right away. Thankful they could fix my laptop, love Apple for their customer service and products.

Omar Allam

They always help me with the problem I have weather it be my phone, watch, or laptop they are super nice and if you are having any trouble with any of your devices I would recommend. Also a nice place to buy your favorite Apple products.

Kimberrly Miracle

Was very nice and didn't take long to get done what I needed.

Haylee Brown

Amazing service and great, knowledgeable employees every time! Thank you Apple!

Technology Central

My iPhone 6 battery was swollen, made an appointment for 5:30 and we showed up at 5, they got us in at 5:15, and were out before the appointment was actually supposed to start. Staff was friendly and knowledgeable, instead of just replacing my battery for 30 bucks, they just replaced the entire for the price of the battery

Maureen Tarpey

I recently bought a new computer at this store. Service has really gone downhill since I was last there. The woman who sold us the computer, Melissa, I think, was very good and friendly. The next day when we went to pick up the computer we were there over 3 hours. The store is swamped, there is not enough staff. The person at our set-up table was trying to help a bunch of people at once. I felt he did not know what he was doing. He had us call the 800 help line which was awful b/c we could not hear anything w/ a cell phone & the noise. The store is so noisy and there was some kind of kids camp in the store so kids were running all over the place. Last time I bought a an Apple computer they installed Word at the store, but, we had to do this at home this time...it was not good.

Tina Gaile Claxton

Very polite and helpful, as well as patient. Didn't take as long as expected, we did however go while most people were at work. I recommend you go before 3 pm.

Amanda Wolfe

Great service!

Shelby Watson

Great staff, but always super packed, so make sure you have time before making the trip.

Stephanie Yuhas

They are absolutely amazing, Great service!

Luke Scorsone-Stovall

ANDROID IS WAY BETTER. YOU CAN LOOK AT MANY VIDEOS ON YOUTUBE WHY. OH YOU DON'T HAVE THE YOUTUBE APP BECAUSE YOUR ON AN IPHONE SORRY.